Gateway profile 4 Service Manual
Gateway Profile
™
service guide
4
Customizing
Tr oubleshooting
Contents
Replacing Components in Your Gateway Profile 4. . . . . . . . . . . . . . . 1
About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Preparing your work space . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Preventing static electricity discharge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Preparing your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Replacing drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Replacing the diskette drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Replacing the optical drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Replacing the hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Replacing the Mini PCI card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Installing or replacing DIMM memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Replacing the fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Replacing the LCD panel inverter board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Replacing the system board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
i
ii
Replacing
Components in
Your Gateway
Profile 4
About this guide
Use this service guide to help plan your maintenance tasks
for the Gateway Profile 4. All tasks covered in this guide can
be performed by a field technician without jeopardizing
your computer’s warranty.
For information on your computer’s general maintenance,
technical support, safety notices, and regulatory notices,
see your Gateway user’s guide.
If you have suggestions regarding the content of this guide,
send an e-mail with the subject “Service Guide Comments”
to channel.services@gateway.com
.
© 2003 Gateway, Inc. All rights reserved. Gateway, Gateway Country, the Gateway
stylized logo, and the black-and-white spot design are trademarks or registered
trademarks of Gateway, Inc. in the United States a nd other countries. All other brands
and product names are trademarks or registered trademarks of their respective
companies.
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Replacing Components i n Your Gateway Profile 4
Preparing your w ork space
Before performing maintenance on your computer, make sure that your work
space and your computer are correctly prepared.
■ Wear a grounding (ESD) wrist strap.
■ Use a grounded or dissipative work mat.
■ Use a stable and strong table.
■ Make sure that the table top is large enough to hold each component as
you remove it.
■ Use bright lighting to make part identification easier.
■ Keep your work surface free from clutter and dust that may damage
components.
■ Use a magnetized screwdriver for removing screws.
■ As you remove components and screws, lay them toward the back of your
work surface (behind your computer) or far enough to the side that your
arms do not accidentally brush components or screws onto the floor.
■ To help keep track of screws, try the following:
■ Place each component’s screws in their own section of a parts sorter.
■ Place each component’s screws next to the component on your work
surface.
■ When you place flat-headed screws on your work surface, stand them
on their heads to prevent the screws from rolling off the table.
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Preventing static electricity discharge
Preventing static electricity
discharge
The components inside your computer are extremely sensitive to static
electricity, also known as electrostatic discharge (ESD).
Warning ESD can permanently damage electrostatic
discharge-sensitive components in your computer. Prevent
ESD damage by following ESD guidelines every time you
open the computer case.
Warning To avoid exposure to dangerous electrical voltages and
moving parts, turn off your computer and unplug the power
cord before opening the case.
Before opening the computer case, follow these guidelines:
■ Turn off the computer power.
■ Wear a grounding wrist strap (available at most electronics stores) and
attach it to a bare metal part of your workbench or other grounded
connection.
Warning To prevent risk of electric shock, do not insert any object
into the vent holes of the power supply.
■ Touch a bare metal surface on your workbench or other grounded object.
■ Unplug the power cord and network cables.
Before working with computer components, follow these guidelines:
■ Avoid static-causing surfaces such as carpeted floors, plastic, and packing
foam.
■ Remove components from their antistatic bags only when you are ready
to use them. Do not lay components on the outside of antistatic bags
because only the inside of the bags provide electrostatic protection.
■ Avoid touching the edge connectors and components on the Mini-PCI
cards. Never slide Mini-PCI cards or components over any surface.
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Replacing Components i n Your Gateway Profile 4
Preparing your computer
Warning To avoid exposure to dangerous electrical voltages and
moving parts, turn off your computer, then unplug the
power cord before opening the case.
To prepare your computer:
1 Turn off your computer.
2 Following all static electricity discharge precautions, disconnect the power
cord and all other external cables.
3 Press the power button to drain any residual power from your computer.
Replacing drives
Use the procedures in this section to replace the:
■ Diskette drive
■ Optical drive
■ Hard drive
T ools you need to complete these tasks:
Phillips screwdriver
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Replacing the diskette drive
The removable drive pack contains the diskette drive, drive adapter card, and
an optical drive.
To replace the diskette drive:
1 Turn off the computer and prepare it by following the instructions in
“Preparing your computer” on page 4.
2 Remove the two retaining screws located on either side of the Microsoft
Certificate of Authenticity label on the back of your computer.
Replacing drives
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Screws
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Replacing Components i n Your Gateway Profile 4
3 Slide the drive pack forward, then down.
4 Disconnect the two drive cables from the drive adapter card. Note the
location and orientation of each cable. You will reconnect these cables later.
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Replacing drives
5 Disconnect the diskette drive cable from the ZIF connector on the drive
adapter card.
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Replacing Components i n Your Gateway Profile 4
Screws
6 Remove the four screws that secure the diskette drive to the drive pack.
Screws
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Replacing drives
7 Remove the old diskette drive.
8 Insert the new diskette drive and secure it with the four screws removed
in Step 6.
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Replacing Components i n Your Gateway Profile 4
9 Connect the diskette drive cable, making sure that it is fully seated in the
ZIF connector.
10 Connect the drive cables to the drive adapter card on the drive pack using
the notes you made in Step 4. The drive cables and connectors are “keyed,”
which means that they can only be plugged in one way.
11 Push the cables carefully up into the top of the drive bay.
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Replacing drives
12 Align the tabs on the drive pack with the notches on the drive bay, then
slide the drive pack back until it is flush with the front of the case.
Ta bs
13 Secure the drive pack with the two screws removed in Step 2.
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Replacing Components i n Your Gateway Profile 4
Replacing the optical drive
The removable drive pack contains the diskette drive, drive adapter card, and
an optical drive. The optical drive may be a CD, DVD, or recordable drive.
To replace the optical drive:
1 Turn off the computer and prepare it by following the instructions in
“Preparing your computer” on page 4.
2 Remove the two retaining screws located on either side of the Microsoft
Certificate of Authenticity label on the back of your computer.
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Screws
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Replacing drives
3 Slide the drive pack forward, then down.
4 Disconnect the two drive cables from the drive adapter card. Note the
location and orientation of each cable. You will reconnect these cables later.
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Replacing Components i n Your Gateway Profile 4
5 Remove the four screws that secure the optical drive to the drive pack.
Left Side
Right Side
Screw
Screw
Screw
Screw
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Replacing drives
6 Slide the optical drive out of the drive pack.
7 Slide in the new optical drive and secure it with the four screws removed
in Step 5.
8 Connect the drive cables to the drive adapter card on the drive pack using
the notes you made in Step 4. The drive cables and connectors are “keyed,”
which means that they can only be plugged in one way.
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Replacing Components i n Your Gateway Profile 4
9 Push the cables carefully up into the top of the drive bay.
10 Align the tabs on the drive pack with the notches on the drive bay, then
slide the drive pack back until it is flush with the front of the case.
Ta bs
11 Secure the drive pack with the two screws removed in Step 2.
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Replacing the hard drive
Use this procedure to replace the hard drive.
Tips & Tricks For more stability, place your computer face down to
perform this procedure. Avoid scratching the computer
display by placing it on a towel or other non-abrasive
surface.
To replace the hard drive:
1 Turn off the computer and prepare it by following the instructions in
“Preparing your computer” on page 4.
2 Remove the two screws that secure the access panel to the back of the
computer case.
Replacing drives
Screws
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Replacing Components i n Your Gateway Profile 4
3 With your hands positioned on each side of the case, swing the access panel
up and away from the case and set the access panel aside.
4 Unsnap the two hard drive cage tabs.
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5 Remove the hard drive cage from your computer.
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Replacing drives
6 Disconnect the drive cable and power cable. Note the location and
orientation of each cable. You will reconnect these cables later.
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Replacing Components i n Your Gateway Profile 4
7 Remove the four screws that secure the drive to the hard drive cage.
Screws
Screws
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8 Remove the drive.
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Replacing drives
9 Make sure that the jumpers on the new drive are set the same as the
jumpers on the drive you are replacing.
Jumpers
10 Insert the new drive into the hard drive cage and secure it with the four
screws removed in Step 7.
11 Connect the drive cable and power cable to the drive using the notes you
made in Step 6.
12 Align the single hard drive cage tab into the case notch, then swing the
hard drive cage down until the two hard drive cage tabs on the other side
snap into place.
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