Gateway Personal Computer User Manual

1Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Gateway Web site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Using Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Help and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Searching for a topic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

BigFix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Using Your Computer guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Online help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Gateway contact information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

2 Checking Out Your Gateway Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Right side . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Microsoft Certificate of Authenticity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Finding your specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

3Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Working safely . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Reducing eye strain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Setting up your computer desk and chair . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Setting up your computer and computer accessories . . . . . . . . . . . . . . . . . . . . . . . . . 19

Sitting at your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Avoiding discomfort and injury from repetitive strain . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Protecting from power source problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Starting your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Waking up your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Turning off your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Restarting (rebooting) your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Using the cord cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Locking your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Adjusting the volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Using the keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Standard keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Multifunction keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Wireless keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Using the mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Connecting the modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Connecting to a wired Ethernet network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Computer display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

External controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

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OSD options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Installing a printer, scanner, or other peripheral device . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

4 Using Drives and Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Using the diskette drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Using the memory card reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Memory card types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Inserting a memory card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Using the CD or DVD drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Identifying drive types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Inserting a CD or DVD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Playing a CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Playing a DVD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Creating CDs and DVDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Adding and removing PC Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Adding a PC Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Removing a PC Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

5 Networking Your Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Introduction to Networking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Using a router . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Creating an Ethernet network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Making sure your broadband connection works . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Naming the computers and the workgroup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Configuring the TCP/IP protocol . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Setting up an Ethernet network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Configuring your router . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Testing your network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Using your computer on your network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

6 Maintaining Your Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Caring for your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Updating Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Protecting your computer from viruses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Cleaning your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Cleaning the exterior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Cleaning the keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Cleaning the computer display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Cleaning the mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Cleaning CDs or DVDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Restoring your system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Microsoft System Restore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Reinstalling programs and drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Restoring your computer to the original configuration . . . . . . . . . . . . . . . . . . . . . . . . . 68

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7 Upgrading Your Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Preventing static electricity discharge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Opening the case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Closing the case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Replacing the hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Installing memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

8 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Safety guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

First steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

CD or DVD drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Diskette drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

DVD drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

File management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Memory card reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Modem (dial-up) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Sound . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Before calling Gateway Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Telephone numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Self-help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Tutoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

A Safety, Regulatory, and Legal Information . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

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iii

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Chapte r 1

Getting Help

• Using the Gatewa y Web site

• Using Help and Support

• Using BigFix

• Using Y our Computer guide

• Using online help

• Contacting Gatewa y

Chapter 1: Getting Help

Thank y ou for purchasing our computer!

You have made an excellent decision choosing Gateway. We are sure that you will be pleased with the outstanding quality, reliability, and performance of your new computer. Each and every Gateway computer uses the latest technology and passes through the most stringent quality control tests to ensure that you are provided with the best product possible.

Please read this manual carefully to familiarize yourself with our range of services and support. We have highlighted some basic care and safety information to help you keep your computer in good operating condition.

Gateway stands behind our value proposition to our custom ers — to provide best-of-cla ss service and support in addition to high-quality, brand-name components at affordable prices. If you ever have a problem, our knowledgeable, dedicated customer ser vice department will provide you with fast, considerate service.

We sincerely hope that you will receive the utmost satisfaction and enjoyment from your new Gateway computer for years to come.

Thanks again, from all of us at Gateway.

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Gateway Web site

Gatewa y W eb site

Gateway's online support is available 24 hours per day, 7 days per week and provides the most current drivers, product specifications, tutorial s, and personalized information a bout your computer. Visit the Gateway Support Web site at support.gateway.com

Using Support

The Support site is divided into seven major areas:

■ Support Home

■ Product Support

■ Downloads

■ Customer Service

■ Upgrade Center

■ Resources

■ Contact Us

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Chapter 1: Getting Help

Support Home

Click Support Home, then click Computers. To view support documents for your computer, type your serial number in the

Serial Number box, then click Submit.

Click the arrow button to open the

Computer Series

Gateway Profile computers.

to access product documentation, specifications, and guides for all

Select Your Computer Product box, then click Profile

Product Support

Click Product Support to view a list of all the products that Gateway supports.

Downloads

Click Downloads to get the latest software updates for BIOS and driver upgrades. By entering your serial number you get drivers specific to your computer. Click to walk through a step-by-step wizard to locate your drivers.

Browse All Downloads

Customer Service

Click Customer Service to view information about your account and general information about warranties and special offers.

Upgrade Cent er

Click Upgrade Center to view and purchase upgrades for your computer.

Resources

Click Resources to access utilities to help you manage your computer.

Click Contact Us to access links to customer care with a live technician, including chat and e-mail. Click support. For more information, see “Telephone support” on page 96.

Call Us to get a list of Gateway telephone numbers for both sales and

www.gateway.com

Help and Support

Your computer includes Help and Support, an easily accessible collection of help information, troubleshooters, and automated support. Use Help and Support to answer questions about Windows and to help you quickly discover and use the many features of your Gateway computer.

To start Help and Support:

■ Click Start, then click Help and Support. Help and Support op ens.

You can find help information by clicking a link, performing a search, or browsing the index.

www.gateway.com

Chapter 1: Getting Help

Searching for a topic

To search for a topic in He lp an d Supp ort, ty pe a word or phra se ( keywor d) in th e Search box located at the top of any Help and Support screen, then click the arrow button.

For each search, you receive the following search result types:

■ Suggested Topics - These topics are located in Help and Support and are relevant

to your search topic.

■ Full-text Search Matches - These topi cs are located in Help and Support and contain

the words you entered in the

■ Microsoft Knowledge Base - These topics are located on the Microsoft Web site and

contain the words you entered in the Internet to search for and acces s these topics.

To view a list of your search results, click the results header for the type of results you want to view.

Search box.

Search box. You must be connected to the

To view a topic, clic k the top ic name in the

Search Result s list.

BigFix

Your computer may include BigFix. BigFix monitors your computer for problems and conflicts. It automatically gathers information about the latest bugs, security alerts, and updates from BigFix sites on the Internet. Whenever BigFix detects a problem, it alerts you by flashing the blue taskbar icon. To fix the problem, click on that icon to open BigFix.

To start BigFix:

■ Click Start, All Programs, Accessories, System Tools, then click BigFix.

To learn more about using BigFix:

■ From the BigFix program, click Help, then click Tutorial.

www.gateway.com

Using Your Computer guide

In addition to this guide, the Using Your Computer guide has been included on your hard drive. This guide includes information on using Windows, using the Internet, sending a fax, and changing power-saving settings as well as other topics.

To access the Using Your Computer guide:

■ Click Start, All Programs, then click Gateway Documentation.

Online help

Many programs provide information online so you can research a topic or learn ho w to perform a task while you are using the program. You can access most online help information by selecting a topic from a

Help menu or by clicking a Help button.

You can search for information by viewing the help contents, checking the index, searching for a topic or keyword, or browsing through the online help.

www.gateway.com

Chapter 1: Getting Help

Gateway c ontact information

To help you locate Gateway contact information, you can find the Gateway Web site, Online Support, and technical support contact information on the label located on your computer case.

www.gateway.com

Chapte r 2

Checking Out Your Gateway Computer

• Identifying features

• Locating your computer model and serial

number

• Locating the Microsoft Certificate of

Authenticity

• Locating the specifications for your

computer

• Purchasing accessories

Chapter 2: Checking Ou t Your Gateway Computer

Front

Display controls

Speaker

Headphone

jack

Microphone

Volume control

jack

buttons

Memory card reader or diskette drive

drive

Power buttonCD or DVD

Speaker

Component Icon Description

Display controls Use these controls to en ter the OSD (on-s creen display) and

adjust the computer display settings. For more info rmation about the compute r displa y and OSD , se e “Computer display”

on page 34.

Speakers Provide stereo audio output when headphones or amplified

speakers are not plugged in.

Headphone jack Plug headphones into this jack.

Microphone jack Plug a microphone into this jack to record sound.

Volume con tr ol buttons

Press these but tons to a djust speaker volume.

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Component Icon Description

Front

Diskette dri ve or memory car d reader

CD or DVD drive Use this drive to listen to audio CDs, install games and

Power button Press this button to turn the power on or off. You can also

Diskette drive: Use this drive to store smaller files on diskettes. For more information, see “Using the diskette drive”

on page 40.

Memory card reader: Use this to read from and write to memory cards. For more inf ormation, see “Using the memory

card reader” on page 41.

programs , w atc h DVDs, and store large files onto recorda ble CDs or DVDs. For more information, see “Using the CD or

DVD drive” on page 43 and “Creating CDs and DVDs” on page 45.

This drive may be a CD, recordableCD, DVD, or recordable DVD drive. To identify your drive type and for more informa tion abou t your drive, se e “Identifying drive

types” on page 43.

configure the power button to operate in Standby/Resume mode or Hibernate mode. For more information on changing the power button setting, see “Changing Power-Saving Settings” in on your hard dr ive. To access thi s guide, cl ick Start, All Programs, then click Gateway Documentat ion.

Using Your Computer

which has been included

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Chapter 2: Checking Ou t Your Gateway Computer

Back

Monitor out port (optional)

Modem jack (optional)

USB ports

Ethernet jack

Audio line out jack

PS/2 mouse port

Audio line in jack

Microphone jack

PS/2 keyboard port

Parallel port

Serial port

KB/Mouse Connect button (optional)

Monitor in port

Power connector

Component Icon Description

Monitor (VGA) out port (optional)

Ethernet jack Plug an Ethernet network cable or a device (such as a DSL

Audio line in jack Plug an external au dio input s ource (su ch as a st ereo) into this

PS/2 mouse port Plug a Personal System/2

Paralle l port Plug a parallel de vice (such as a printer) into thi s port. For more

Plug a projector or an additional monitor into this port.

or cable modem for a broadband I nternet con ne cti on) i nto thi s jack. For more information, see “Connecting to a w ired

Ethernet network” on page 33.

jack so you can re cord sound on your compu ter.

(PS/2) mou se into t his por t.

information, see “Installing a printer, scanner, or other

peripheral device” on page 38.

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Component Icon Description

Back

KB/Mouse Connect button (optional)

Modem jack (optional)

USB por ts Plug USB (Un iversal Ser ial Bus ) devices (such as a USB

Audio line out jack Plug an external audio output source (such as external

Microphone jack Plug a microphone into this jack to record sound.

PS/2 keyboard port Plug a Personal System/2

Serial port Plug a serial device into this port. For more information, see

Monitor (VGA) in port

Power connector Plug the power cord into this connector.

Establishes communication between your wireless keyboard, wireless mouse, and your computer. For more information, see the

Wireless keyboard setup guide

Plug a modem cable in to this ja ck. For more infor matio n, see

“Connecting the modem” on page 33.

Iomega™ Zip™ drive, printer, scanner, camera, keyboard, or mouse) into these ports. For more information, see “Installing

a printer, scanner, or other peripheral device” on page 38.

speakers) into this jack.

“Installing a printer, scanner, or other peripheral device” on page 38.

Plug an external video source into this port.

(PS/2) keyboard into this port.

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Chapter 2: Checking Ou t Your Gateway Computer

Right side

PC Card slot

IEEE 1394 port (4-pin)

IEEE 1394 port (6-pin)

USB ports

Component Icon Description

PC Card slot Insert a Type I or Type II PC Card into this slot. For more

information, se e “Add ing an d rem o v in g PC Cards” on page 46.

IEEE 1394 ports Plug IEEE 1394 (also known as Firewire

(such as a digital video camera) into these 4-pin and 6-pin IEEE 1394 ports. For mo re information, see “Ins talling a printer ,

scanner, or other peripheral device” on page 38.

USB ports Plug USB (Universal Serial Bus) devices (such as a USB

Iomega™ Zip™ drive, printer, scanner, camera, keyboard, or mouse) into these ports. For more information, see “Installing

a printer, scanner, or other peripheral device” on page 38.

www.gateway.com

or i.Link®) devices

Microsoft Certificate of A uthenticity

Microsoft Certificate of Authenticity

The Microsoft Certificate of Authenticity label found on the back or side of your computer includes the product key code for your operating system.

Finding y our specifications

For more information abo ut your computer, such as memory size, memory type, and hard drive size, see visit Gateway’s eSupport page at support.gateway.com has links to additional Gateway documentation and detailed specifications. For more information, see “Gateway Web site” on page 3.

. The eSupport page also

Accessories

To order accessories, visit the Accessory Store at accessories.gateway.com.

Memory

Large programs, such as multimedia games or graphics programs, use a lot of memory. If your programs are running more slowly than you think they should, try adding more memory.

Printers

You can attach almost any type of printer to your computer. The most common types are inkjet and laser printers, which print in color or black and white. See “Installing a printer,

scanner, or other peripheral device” on page 38 for more information about attaching a

printer. Inkjet printers and cartridges are relatively inexpensive, but they are slower than laser

printers. Using an inkjet color prin ter, you can print pictures, banners, and greeting cards, as well as documents.

Laser printers and cartridges are more expens ive, but they print much faster than inkjet printers. Laser printers are better than inkjet printers when you are printing large documents.

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Chapter 2: Checking Ou t Your Gateway Computer

Storage Devices

If you need additional storage space or you want to back up your files, you can add storage devices to you computer.

If your computer does not include a recordable CD or DVD drive, you can purchase an external drive that plugs into a USB or IEEE 1394 port. You can free up hard drive space by backing up files, then removing them from your hard drive. Writable CDs can hold as much as 700 MB of data. Single layer writable DVDs can hold as much as 4700 MB of data. Dual layer writable DVDs hold as much as 8500 MB of data. For more information about using recordable drives, see “Creating CDs and DVDs” on page 45.

If you need to back up your entire system, you probably need a tape backup (TBU) drive. TBU drives, like tape recorders, use magnetic tape cartridges to store data. Tape drive cartridges can store 2 GB, 20 GB, 40 GB, 130 GB, or more of data.

If you want to increase your internal storage space, try replacing your existing hard drive with a larger drive.

USB flash drive

Use a USB flash drive for storing files or transferring files to another computer.

Uninterruptible power supplies

A standby, uninterruptible power supply (UPS) protects your computer from data loss during a total power failure. A UPS uses a battery to keep your computer running temporarily during a power failure so you can save your work and shut down your computer correctly. A UPS may also provide protection from power surges.

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Chapte r 3

Getting Started

• Using your computer safely

• Protecting your computer from power

source problems

• T urning your computer on and off

• Adjusting the volume

• Using the keyboard and the mouse

• Using the computer display

• Installing peripheral devices

Chapter 3: Getting St arted

W orking safely

Before using your computer , read the following recommendations for setting up a safe and comfortable work area and avoiding discomfor t and strain.

[

Hands and

arms ar e

parallel to

the floor

Top of screen is not higher than eye level

Screen is perpendicular to your line of sight

Feet are flat on the floor

Reducing eye strain

Sunlight or bright indoor lighting should not reflect on the display or shine directly into your eyes.

■ Position the computer desk and display so you can avoid glare on your screen and

light shining directly into your eyes. Reduce glare by installing shades or curtains on windows, and by installing a glare screen filter on your display.

■ Use soft, indirect lighting in your work area. Do not use your computer in a dark

room.

■ Avoid focusing your eyes on your computer screen for long periods of time. Look

away from your computer occasionally, and try to focus on distant objects.

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Working safely

Setting up your computer desk and chair

When you are setting up your computer desk and chair, make sure that the desk is the appropriate height and the chair helps you maintain good posture.

■ Select a flat surface for your c omputer desk.

■ Adjust the height of the computer desk so your hands and arms are positioned

parallel to the floor when you use the keyboard and mouse. If the desk is not adjustable or is too tall, consider using a keyboard drawer.

■ Use an adjustable chair that is com fortable, distributes your wei ght evenly, and

keeps your body relaxed.

■ Position your chair so the keyboard is at or slightly below the level of your elbow.

This position lets your shoulders relax while you type.

■ Adjust the chair height, adjust the forward tilt of the seat, or use a footrest to

distribute your weight evenly on the chair and relieve pressure on the back of your thighs.

■ Adjust the back of the chair so it supports the lower curve of your spine. You can

use a pillow or cushion to provide extra back support.

Setting up your computer and computer accessories

■ Set up the computer so the top of the display is no higher than eye level, the

controls are within reach, and the screen is tilted to be perpendicular to your line of sight.

■ Place your keyboard and mouse at a com fortable distance. You should be able to

reach them without stretching.

■ Set paper holders at the same height and distance as the display.

Sitting at your computer

■ Avoid bending, ar ching, or angling your wrists. Make sure that they are in a relaxed

position when you type.

■ Do not slouch forward or lean far back. Sit with your back straight so your knees,

hips, and elbows form right angles when you work.

■ Take breaks to stand and stretch your legs.

■ Avoid twisting your torso or neck.

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Chapter 3: Getting St arted

A voiding discomfort and injury from repetitive strain

■ Vary yo ur activi ties to avo id excess ive repeti tion.

■ Take breaks to change your position, stretch your muscles, and relieve your eyes.

■ Find ways to break up the work day, and schedule a variety of tasks.

Protecting from pow er source pr oblems

During a power surge, the voltage level of electricity coming into your computer can increase to far above normal levels and cause data loss or system damage. Protect yo ur computer and peripheral devices by connecting them to a surge protector, which absorbs voltage surges and prevents them from reaching your c omputer.

Warning High voltages can enter your computer through both the power cord

and the modem connection. Protect your computer by using a surge protector . If you ha v e a telep hone mod em, us e a su rge prot ector th at has a modem jac k. If y ou ha ve a c able modem, u se a surge pro tector that has an antenn a/cable TV jack. During an electrical storm, un plug both the surge protector and the modem.

An uninterruptible power su pply (UPS) supplies battery power to your computer during a power failure. Although you cannot run your computer for an extended period of time with a UPS, a UPS lets you run your computer long enough to save your work and shut down your computer normally.

www.gateway.com

Starting your com puter

Starting your computer

To start your computer:

1 Connect the cables to your computer. See the setup poster for more information. 2 Press the power button.

Power button

3 If you are starting your computer for the first time, follow the on-screen instructions

to set up your computer.

Important Your computer has a built-in variable speed fan. In addition, your

computer uses a powerful processor which produces heat. Both the system fan and processor can run at different speeds at times to ensure proper syst em co oli ng. You may notice an in crease in the f an noise when the fan is running at high speed and a decrease in the fan noise when it switches to normal speed.

4 Turn on any peripheral devices, such as printers or scanners, an d see the

documentation that came with the device for setup instructions.

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Chapter 3: Getting St arted

W aking up your c omputer

When you have not used your computer for several minutes or have not turned off your computer, it may enter a power-saving mode called Standby. While in Standby, the power indicator flashes.

If your computer is in Standby mode, move the mouse or press the power button to “wake” it up.

Tips & Tricks For more information about changing the power button mode, see

“Changing Power-Saving Settings” in has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation.

Using Your Co mputer

which

T urning off your c omputer

Warning When you turn off your computer, certain components in the power

supply and system board remain energized. In order to remove all electrical power from your computer, unplug the power cord and modem cable from the w all outlets. We recommend disconnecting the power cord and modem cable when your computer will not be used for long periods.

For more information about changing the power button mode, see “Changing Power-Saving Settings” in has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation.

Using Your Co mputer

which

To turn off your computer:

1 Click Start, then click Turn Off Computer. The Tu r n Of f C o mp u t e r dialog box open s. 2 Click Turn Off. Windows shuts down and turns off your computer.

Important If for some reason you cannot use the Tur n Off Computer option in

Windows to turn off your computer, press and hold the power button for about five seconds, then release it.

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Restarting (reboo ting) your comput er

Restarting (rebooting) your co mputer

If your computer does not respond to keyboard or mouse input, you may have to close programs that are not responding. If closing unresponsive programs does not restore your computer to normal operation, you may have to restart (reboot) your computer.

To close unresponsive programs and restart your computer:

1 Press CTRL+ALT+DEL. The Task Manager window opens. 2 Click the Applications tab, then click the program that is not responding. 3 Click End Task. 4 Click X in the top-right corner of the Windows Task Manager dialog box. 5 If your computer does not respond, turn it off, wait ten seconds, then turn it on again.

Important If your computer does not turn off, press and hold the power button

for about five seconds, then release it.

As a part of the regular startup process, a program to check the disk status runs automatically. When the checks are finished, Windows starts.

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Chapter 3: Getting St arted

Using the cord cover

After you have the power cord and peripheral device cables connected to your computer, you can install the optional cord cover to make your computer look less cluttered.

To install the optional cord cover:

■ Align the tabs on the top of the cover with the slots above the back ports, then

swing the cord cover’s bottom tabs into the slots on the bottom of the computer (view shown from below for clarity).

Tips & Tricks If you hav e d ifficu lty s liding the c over’s bo ttom ta bs in to the c ompu ter

To remove the cord cover:

■ Press the cord cover’s bottom tabs inward, then rotate the cord cover away from

the computer.

slots, press the bottom corners of the cord cover inward while pressing the cord cover into place.

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Locking your comput er

Locking your computer

You can install a Kensington™ cable lock to prevent the theft of your computer or its internal components. While the cable lock is installed, the computer’s back panel cannot be removed.

To lock your computer:

■ Install a cable lock into the Kensington lock slot on the back of your computer.

Kensington lock slot

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Chapter 3: Getting St arted

Adjusting the v olume

You can use the volume controls to adjust the overall volume and the volume of specific sound devices in your computer.

To adjust the overall volume level using hardware controls:

■ If you are using external speakers, turn the knob on the front of the speakers.

-ORUse the mute and volume control buttons on the multifunction or wireless

keyboard. For more information, see “Using the keyboard” on page 27.

Tips & Tricks For instructi ons on how to adjust the volume in Wind ows, see

“Adjusting the Volume” in included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation.

Using Your Co mputer

which has been

www.gateway.com

Using the keyboard

Standard keyboard

This keyboard is the basic model of keyboard available with your computer. Your keyboard’s appearance may vary.

Function keys Navigation keys Indicators

Windows keys Applicati on

Press these keys... To...

Function keys Start program actions. Each program uses different function keys for

different purposes. See the program documentation to find out more about the function key actions.

Navigation keys Move the cursor to the beginning of a line, to the end of a line, up the

page, down the page, to the beginning of a document, or to the end of a document.

Indicators Show if your

activated. Press the corresponding key to activate the function.

Windows keys Open the Wind ows Start menu. These keys can also be used in

combination with other keys to open utilities like

R (Run utility), and E (Explorer utility).

Application key Access shortcut menus and help assistants in Windows. Directional keys Move the cursor up, down, right, or left. Numeric keypad Type numbers whe n the numer ic keypad (

NUM LOCK, CAPS LOCK, or SCROLL LOCK keys are

key

Directional keys

NUM LOCK) is turned on.

Numeric keypad

F (Search utility),

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Chapter 3: Getting St arted

Multifunction keyboard

This keyboard is the full-featured model available with your computer.

Function keys Navigation keys Indicators

Press these

Windows keys Applicatio n

key

To...

Directional keys

Numeric keypad

keys...

Function keys Start program actions. Each program uses diff erent function keys f or diff erent

purposes. See the program’s help to learn more about function key actions.

Navigation keys Move the cursor to the begi nning of a line, to the end of a line, up the page,

down the page, to the beg innin g of a doc umen t, or to the end of a docum ent.

Indicator s Show if your

activated. Press the corresponding key to activate the function.

Windows keys Open the Windows Start menu. This key can also be used in combin ation

with other keys to open utilities like

NUM LOCK, CAPS LOCK, o r SCROLL LOCK keys are

F (Search utility), R (Run utility), and

E (Explorer utility).

Application key Access shortcut menus and help assistants in Windows. Directiona l keys Move the cursor up, down, ri ght, or l eft. Numeric keypad Type numbers whe n the numer ic keypad (

NUM LOCK) is turned on.

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Special-function button s

Using the keyboard

Play/Pause

Volume down

Volu me u p

Special-function buttons

Previous Return to the previous CD track or DVD chapter.

Play/Pause Start or pause the play of the CD or DVD.

Stop Stop the play of CD or DVD.

Mute

My Documents

Icons Press to...

Stop

Help

InternetE-mail

Next Move to the next CD track or DVD chapter.

Volume down Decrease th e volume.

Volume up Increase th e volume.

Mute Tur n off all sound.

My Documents Open the My Documents folder. You can customize this

button to open another program.

Help Open online help . You can cus tomiz e this b utton to o pen

another pro gram.

E-mail Open your e-mail program. You can customize this

button to open another program.

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Chapter 3: Getting St arted

Special-function buttons

Search Open online search. You can customize this button to

Internet Open your Web browse r. You can customize this button

Icons Press to...

open another program.

to open another program.

Wireless keyboard

This keyboard does not connect to your computer with cables. If a wireless keyboard came with your computer, use the instructions included in the box to set it up and use it.

Special-function

Function keys Navigation keys

buttons

Press these

Application key

To...

Directional keys

Numeric keypad

keys...

Function keys Start program actions. Each program uses diff erent function keys f or diff erent

purposes. See the program’s help to learn more about function key actions.

Special-function buttons

Navigation keys Move the cursor to the begi nning of a line, to the end of a line, up the page,

Application key Access shortcut menus and help assistants in Windows.

Press these buttons to play your audio files and adjust the volume.

down the page, to the beg innin g of a doc umen t, or to the end of a docum ent.

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Using the mouse

Press these keys...

Directiona l keys Move the cursor up, down, ri ght, or l eft. Numeric keypad Type numbers whe n the numer ic keypad (

To...

NUM LOCK) is turned on.

Using the mouse

The mouse is a device that controls the pointer movement on the computer display.

Scroll wheel

Right button

Left button

As you move the mouse, the pointer (arrow) on the display moves in the same direction.

You can use the left and right buttons on the mouse to select objects on the display. You can use the scroll wheel on the mouse to move through a document. This feature is

not avai lable in a ll progr ams.

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Chapter 3: Getting St arted

To... Do this...

Move the pointer on the compu ter display

Select an object o n the computer display

Start a program or open a file or folder

Access a shortcut menu or find more information about an object on the computer display.

Move an object on the computer display.

click

click,

click, click

click

and drag

click

Move the mouse around on the mouse pad. If you run out of space on your mouse pad and need t o move th e pointer farther, pick up th e mouse, se t it down in the middle of the mouse pad, then continue moving t he mouse.

Position the pointer over the object. Quickly pre ss and release th e left mouse button once. This action is called

clicking

Position the pointer over the object. Quickly pre ss and release th e left mouse button twice. This action is called

double-clicking

Position the pointer over the object. Quickly press an d release t he rig ht mouse button once. This action is called

right-clicking

Position the pointer over the object. Press the left mouse button and hold it down. Move (drag) t he objec t to the appropriate part of the computer d ispla y. Release th e button to dr op the ob ject where you want it.

Tips & Tricks For more information about how to adjust the double-click speed,

pointer speed, right- hand or left-ha nd configur ation, an d other mouse settings, see “Changing the mouse or touchpad settings” in

Your Computer

access this guide, click Start, All Programs, then click Gateway Documentation.

which has been included on your hard drive. To

For instructions on how to clean the mouse, see “Cleaning the mouse” on page 65.

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Using

Connecting the modem

Your computer may have the optional 56K modem that you can use to connect to a standard telephone line.

Warning To reduce the risk of fire, use only No. 26 AWG or larger

telecommunications line cord.

To connect the modem:

1 Insert one end of the modem cable into the modem jack on the back of your

computer.

2 Insert the other end of the modem cable into a telephone wall jack. The modem will

not work with digital or PBX telephone lines.

3 Start your computer, then start your communications program.

Connecting to a wir ed Ethernet network

Your computer has a network jack that you can use to connect to wired Ethernet network. For information about setting up a wired or wireless Ethernet network, see “Networking

Yo u r Co m p u te r ” on p a g e 49 .

To connect to a wired Ethernet network:

1 Insert one end of the network cable into the network ja ck on the back of your

computer.

2 Insert the other end of the network cable into a network jack.

Tips & Tricks You can use your computer’s Ethernet jack for more than just

networking. Many broadband Internet connections, such as cable modems and DSL modems, connect to your computer’s Ether net jack. For more information, see “Using the Internet” in

Computer

this guide, click Start, All Programs, then click Gateway Documentation.

which has been included on your hard drive. To access

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Using Your

Chapter 3: Getting St arted

Comput er display

You can adjust your computer display image by using external controls (located near the display itself) and software controls (accessible in Windows). For more information about software controls, see “Adjusting the screen and desktop settings” in Using Your Computer which has been included on your hard drive. To access this guide, click then click

Gateway Documentation.

External controls

The computer display features an on-screen display (OSD) that lets you adjust and save contrast, brightness, and other settings for the display. Your computer saves changes you make to the settings, even if you turn off the display.

Start, All Programs,

AUTO button

Buttons

Auto Automatically optimize the display’s settings. Menu/Select View the OSD. Press again to select OSD options. – and + OSD active: Move through menu screens and adjust OSD options.

Exit/Source OSD active: Deselect a menu screen. Press again to exit the OSD.

Press to...

OSD inactive: Adjust the brightness.

OSD inactive: S witch to t he externa l video so urce (if pr esent).

MENU SELECT button

– adjust button

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+ adjust button

EXIT SOURCE button

Computer display

OSD options

To adjust the OSD settings:

1 Press the MENU/SELECT button. The OSD menu opens. 2 Use the – and + buttons to highlight a control, then press the MENU/SELECT button. 3 Use the – and + buttons to adjust the control to the desired level. 4 When you have finished making adjustments, press the EXIT button to return to the

main menu screen.

5 If you want to adjust additional OSD options, repeat Step 2 through Step 4 until all

adjustments are made.

6 Press the EXIT button again to exit the OSD.

OSD menus

You can access any of these menus in the OSD:

OSD menu Description

Brightness. Adjusts the brightness of the computer display. Use the l owest brightn ess setti ng you are comfortable with to m aximiz e the life of the display backlights.

You may need to readjust brightn ess after t he comput er display has war med up.

Contrast. Adjusts the contr ast of the computer display.

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Chapter 3: Getting St arted

OSD menu Description

Preset. Adjusts the color temperature. 9300K is bluish white. 6500K is reddish white (default).

Red, Green, Blue. Customize the color levels.

(This menu is unavailable on some models)

Vertical position. Moves the image up and down.

Horizonta l pos itio n. Moves the image left and right.

You c an also us e the Auto function to configure the vertical and horizontal position automatically. For more information on the Auto function, see “External controls” on

page 34.

(This menu is unavailable on some models)

Clock. Minimizes any vertical bars or stripes visible on the computer display background. The horizontal display size will also change.

Phase. Removes any horizontal distortion and clears or sharpens the image of characters.

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OSD menu Description

Language. Changes the OSD language setting.

OSD Position. Adjusts the OSD window position on the display.

Computer display

1280 x 1024

USER

For more information about adjusting the color depth and screen resolution us ing software controls, see “Adjusting the screen and desktop settings” in Using Your Computer which has been included on your hard drive. To access this guide, click click

Gateway Document ation.

Start, All Programs, then

www.gateway.com

Chapter 3: Getting St arted

Installing a printer, scanner, or other peripheral devic e

Important Before you install a printer, scanner, or other peripheral device, see

the device doc umentation and instal lation in structi ons.

Y our c omputer has one or mo re of the following ports: IEEE 1394 (also known as Firewire® or i.Link peripheral devices such as printers, scanners, and digital cameras to your computer. Fo r more information about port locations, see “Checking Out Your Gateway Computer” on

page 9.

IEEE 1394 and USB ports support plug-and-play and hot-swapp ing, wh ich me ans that your computer will usually recognize such a device whenever you plug it into the appropriate port. When you use an IEEE 1394 or USB device for the first time, your computer will prompt you to install any software the device needs. After doing this, you can disconnect and reconnect the device at any time.

Parallel and serial port devices are not plug-and-play. See the device documentation for detailed information and installation instructions.

), Universal Serial Bus (USB), serial, and parallel. You use these ports to connect

Help and

Support

For more information about installing peripheral devices, click Start, then click Help and Support. Type the keyword installing devices in the Search box , then click the arrow.

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Chapte r 4

Using Drives and Ports

• Using the diskette drive

• Using the memory card reader

• Using CD or D VD drives

• Using a PC Card

Chapter 4: Using Drives and P orts

Using the disk ette drive

The optional diskette drive uses 3.5-inch diskettes (sometimes called floppy disks). Diskettes are useful for storing files or transferring files to another computer.

Diskette drive

activity light

Diskette slot

Diskette eject button

To use a diskette:

1 Insert the diskette into the diskette drive with the label facing up. 2 To access a file on the diskette, click Start, then click My Computer. Double-click the

diskette drive letter (for example, the A: drive), then double-click the file name.

3 To remove the diskette, make sure that the drive activity light is off, then press the

diskette eject button.

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Using the memory card read er

Using the memory card reader

You can use the optional memory card reader to transfer pictures from a digital camera to your computer. You can also use the memory card reader to transfer data between your computer and a device that uses memory cards, such as a PDA, MP3 player, or cellular telephone.

Activity i ndicator

CompactFlash

and IBM Microdrive

SmartMedia and

Secure Digital

MultiMediaCard

Memory Sti ck and Memory Sti ck PRO

Memory card types

The memory card reader supports the following card types:

Card Type S lot Insert

CompactFlash IBM Microdr ive Secure Di gital SM (Smar tMedia

MultiMediaCard Memory Sti ck Memory Sti ck PRO

Each slot is assigned a different drive letter (for example, the E: and F: drives) so data can be transferred from one media type to another.

™

) Lower left Label facing down (gold

™

Upper left Label facing up Upper left Label facing up Lower left Label facing up

Upper right Label facing up Lower right Label facing up

™

Lower right Label facing up

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contact area facing up)

Chapter 4: Using Drives and P orts

Inserting a memory card

Caution To avoid mem ory card damage or erro rs while usi ng a memo ry card,

insert only one memory card in the same slot at a time.

To use a memory card:

1 Insert the memory card into the memory card slot as indicated in the previous table.

2 To access a file on the memory card, click Start, then click My Computer. Double-click

the drive letter (for example, the E: drive), then double-click the file name.

To remove a memory card:

■ Wait for the media reader activity indicator to stop blinking, then pull the media

out of the slot.

Caution Do not remove the media or turn off the computer while the media

reader activity indi cator is b linki ng. You could lose d ata. Also , re mov e the media from the reader before you turn off the computer.

Important Do not use the remove hardware icon in the taskbar to remove

the memory card. If you use the remove hardware icon, your computer will not reco gnize y our memory card reader u ntil you res tart the computer.

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Using the CD or DVD drive

Using the CD or D VD drive

You can use your computer to enjoy a wide variety of multimedia features.

Identifying drive types

Your Gateway computer may contain one of the following drive types. Look on the front of the drive for one or more of the following logos:

If your drive has this logo... This is your drive type... Use your drive for...

CD drive

CD-RW drive

DVD/CD- RW driv e

DVD drive

DVD+RW

DVD R/RW drive

Double layer DVD+RW

Installing programs, playing audio CDs, and accessing data.

Installing programs, playing audio CDs, accessing data, and creating CDs.

Installing programs, playing audio CDs, accessing data, creating CDs, and playing DVDs.

Installing programs, playing audio CDs, playing DVDs, and accessing data.

Installing programs, playing audio CDs, playing DVDs, accessing data, creating CDs, and recording video and data to DVD+R or DVD+RW discs.

Installing programs, playing audio CDs, playing DVDs, accessing data, creating CDs, and recording video and data to DVD+R, DVD+RW, DVD-R, and DVD-RW discs.

Installing programs, playing audio CDs, playing DVDs, accessing data, creating CDs, and recording video and data to double layer DVD+R discs.

Note: To use the double lay er capa bility of the double layer recordable DVD drive, the blank DVDs you purchase must state Double Layer, Dual Layer, or DL. Using other types of blank media will resu lt in less ca pacity.

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Chapter 4: Using Drives and P orts

Inserting a CD or DVD

Manual eject hole

Important Some music CDs hav e cop y protect ion softwa re. You ma y not be able

to play these CD s on your comp uter.

Activity indicator

Eject button

To insert a CD or DVD:

1 Press the eject button on the CD or DVD drive. After the tray opens slightly, pull the

disc tray completely open.

2 Place the disc in the tray with the label facing up, then press down carefully on the

disc until it snaps into place. You can place your other hand underneath the disc tray to support it while you press the disc into place.

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Important When you plac e a sing le-sided disc in t he tray, make sure that the labe l side

is facing up. If the disc has two playable sides, place the disc so the name of the side you want to play is facing up.

3 Gently push the tray in until it is closed.

Playing a CD

Use the music program or Windows Media Player on your computer to:

■ Play music CDs

■ Create MP3 music files from your music CDs

■ Edit music track information

■ Use your music files to build a music library

Using the CD or DVD drive

Tips & Tricks For more information about playing CDs, see “Playing CDs” in

Computer

click Start, All Programs, then click Gateway Documentation.

which has been included on your hard drive. To access this guide,

Using Your

Playing a DVD

A Digital Versatile Disc (DVD) is similar to a standard CD but has greater data capacity. Because of this increased capacity, full-length movies, several albums of music, or several gigabytes of data can fit on a single disc. You can play DVDs with the DVD program or Windows Media Player.

Tips & Tricks For more information about playing DVDs, see “Playing DVDs” in

Computer

click Start, All Programs, then click Gateway Documentation.

which has been included on your hard drive. To access this guide,

Using Your

Creating CDs and DVDs

You can use the CD and DVD burning program on your computer to copy tracks from a music CD to your hard drive, copy or create data CDs and DVDs, create music CDs, create video DVDs, and more.

Tips & Tricks For more information about creating CDs and DVDs, see “Creating CDs and

DVDs” in then click Gateway Documentation.

Using Your Computer

. T o access this guide, click Start, All Programs,

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Chapter 4: Using Drives and P orts

Adding and remo ving PCCards

Y our computer has one PC Card slot (also known as a PCMCIA card slot). This slot accepts Type I and Type II PC Cards.

You do not need to restart your computer when changing most cards because your computer supports hot-swapping. Hot-swapping means that you can i nsert a PC Card while your computer is running. If the PC Card does not work after hot-swapping, see the PC Card manufacturer’s documentation for further information.

Adding a PC Card

To insert a PC Card:

■ Push the card firmly into the PC Card slot with the label side facing the front of

your computer until the outer edge of the card is flush with the side of your computer.

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Adding and removing PC Cards

Removing a PCCard

To remove a PC Card:

1 Click the remove hardware icon in the taskbar, then select the PC Card name and

click

Stop.

-ORTurn off your computer.

Important If the remov e hardw are ic on do es n ot app ear on th e task bar, click the

show hidden icons button.

2 Release the eject button by pressing the PC Card eject button once.

3 Eject the PC Card by pressing the eject button again.

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Chapter 4: Using Drives and P orts

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Chapte r 5

Networking Your Computer

• Introducing networking

• Creating an Ethernet network

• T esting your network

• T roubleshooting your Ethernet network

Chapter 5: Networking Your Computer

Introduction to Networking

An Ethernet network consists of two or more computers connected together through an Ethernet cable. This connection type is commonly used in offices around the world and can be used to build computer networks in the home.

Ethernet, F ast Ethernet , or Gigabit Ethernet

Ethernet is available at three different speeds. Standard Ethernet runs at 10 Mbps, Fast Ethernet runs at 100 Mbps, and Gigabit Ethernet runs at 1000 Mbps. Most home networks are built using Standard or Fast Ethernet components. B usiness networks are typically buil t using Fast or Gigabit Ethernet components.

T o create an Ethernet network, you or your electrician must install special Ethernet cables in your home or office.

Important Check local code requirements before installing Ethernet cable or

other wiring in your home or office . Your municipality ma y require y ou to obtain a permit and hire a licensed installer.

Using a router

The most common way to set up an Ethernet network is Dynamic Host Control Protocol (DHCP) using a router . A DHCP network configuration uses a router to automatically assign IP addresses to each computer or network device.

Example router-based Etherne t network

The following is an example of an Ethernet network. The network is made up of a router, a cable or DSL modem, your computers, and cables connecting each of these components. The router is the central control point for the network. Attached to the router are all of your computers or Ethernet-ready devices. Also connected to the router is a cable or DSL modem that provides access to the Internet.

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Cable/DSL modem

Router

Introduction to Networking

Equipment you need for a router-based Ethernet network

For an Ethernet network you need:

■ Two or more computers with Ethernet jacks

■ One router

■ One broadband Internet connection (optional)

■ Ethernet cables connecting all of the network equipment

Important For best results, all Ethernet components should be either standard

Ethernet (10 Mbps), Fast Ethernet (100 Mbps or 10/100), or Gigabit Ethernet (1000 Mbps or 10/100/10 00). A mixture of compon ents rated at different speeds will result in your network running at the speed of the slowest rated component.

Tips & Tricks When buying y our router, be sure the model includes eve rything you r

network needs, including:

■

Internet security features - such as a firew all to protect y our network from unwanted intruders

■

4-port switch - to elimin ate the need f or addi tional netw ork hardware

■

DHCP server/dynamic IP address assignment - to automatically configure network and IP addresses

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Chapter 5: Networking Your Computer

Creating an Ethernet network

Making sure your broadband c onnection works

Before you change anything about your home setup, make sure that your broadband connection is working correctly. To test the connection, log onto the Internet using your current setup. If the connection is not working, contact your Internet service provider.

Important If you do not have a broadband connection already installed, make

the necessary arrangements with your ISP. Be sure to find out how soon after the installation the line will be activated.

Important Broadband Internet settings will differ from ISP to ISP. Before you

begin setting up your network, you should contact your ISP for any specific instructions they have for setting up a network.

Naming the computers and the workgr oup

Important You must give each computer on the network a unique Computer

Name and the same Workgroup Name.

To identify this computer on the network:

1 Click Start, then click Control Panel. The Control Panel window opens. If your Control

Panel is in Category View, click Maintenance window opens.

Performance and Maintenance. The Performance and

2 Click/Double-click System. The System Properties dialog box opens. 3 Click Com puter Name. 4 Click Change. The Computer Name Changes dialog box opens. 5 Type a unique computer name in the Computer name box. This name identifies the

computer to other users on the network. Use a computer name of up to 15 c har acters with no blank spaces. Each computer name must be unique on your network. All-numeric computer names are not allowed. Names must contain some letters.

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Creating an Ethernet ne twork

6 Type a name for your workgroup in the Workgroup box. Use a workgroup name of

up to 15 characters with no blank spaces. The workgroup name must be the same for all computers in your network workgroup, and the name must be different than any computer name on your network.

7 Click OK to close the Computer Name Changes dialog box.

Configuring the T CP/IP protoc ol

A networking protocol is a language computers use to talk to each other. One of several available protocols must be set up on each computer you plan to use on your network. We recommend you use the Transmission Control Protocol/Internet Protocol (TCP/IP), which is widely accepted and compatible for local area networks (LANs), as well as for Internet communications.

When networking is set up in Windows XP, TCP/IP is automatically installed as the default protocol.

T erms you should know

DHCP - Dynamic Host Configuration Protocol (DHCP) lets a router temporarily assign an IP address to a computer on the network.

IP Address - Internet Protocol (IP) address is a number that uniquely identifies a computer on the network.

Subnet Mask - Subnet mask is a number that identifies what subnetwork the computer is located on. This number will be the same on all computers on a home network.

Using a DHCP server

In order to use the TCP/IP protocol on each computer with a router, you must set the protocol to “Obtain an IP address from a DHCP server.”

To use a DHCP server:

1 Click Start, then click Control Panel. The Control Panel window opens. If your Control

Panel is in Category View, click Internet Connections window opens.

Network and Internet Connections. The Network and

2 Click/Double-click Network Connections. The Network Connections window opens.

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Chapter 5: Networking Your Computer

3 Right-click Local Area Connection, then click Properties. The Local Area Connection

Properties dialog box opens.

- OR If you do not have a LAN connection setup, click

the instructions in the New Connection Wizard.

Create a new connection and follow

4 Click to select the Internet Protocol (TCP/IP) check box in the This connection uses the

following items

list. If you do not see TCP/IP, drag the scroll bar to see more choices.

5 Click Properties. The In ternet Protocol (TCP/ IP) Properties dialog box opens.

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6 Click the General tab.

7 Click Obtain an IP address automatically.

Creating an Ethernet ne twork

8 Click OK to close the Intern et Protocol (TCP/IP) Properties dialog box.

9 Click OK to close the Local Area Connection Properties dialog box. 10 Click X to close the Network Connections window. 11 Repeat this procedure for every computer on your network.

Setting up an Ethernet network

We recommend using category 5, unshielded, twisted-pair cable (approximately 1/4” in diameter with a thin outer-jacket, containing eight color-coded wires) , and equipment compatible with this type of cable. This type of cable is equipped with RJ-45 connectors (like a large telephone jack connector, but with eight pins) on each end.

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Chapter 5: Networking Your Computer

Important Category 5 cables are available in two different types;

straight-through cables, used to connect computers to a router, and crossover cables, used to connect two computers.

To determine which type of cable you have, hold both ends of the cable with the connectors facing away from you and with the spring clip on the bottom. For straight-through cable, the wires on both connectors are attached to copper pins in the same order (same colors, left to right). For a crossover cable, the wires on each connector are attac hed to the copper pin s in a differ ent order (diff erent colors, left to right).

Setting up a network usi ng a router

If you are setting up a network for more than two computers and you will be connecting your network to a high-speed Broadband Internet connectio n (cable or DSL modem), we recommend the use of a router. A router lets you access the Internet connection from any network computer. The router can assign IP addresses to the computers on the network and can provide firewall protection for your network as well.

In additi o n to a route r, you need a str ai g h t-through cable for each computer you want to connect to the network.

Cable/DSL modem

Router

WAN po rt

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Testing your network

Configuring y our router

After you have named your computers and set up TCP/IP on them, you c an configure your router using your Web browser. Check your router documentation for information about installing it and setting network security.

Testing yo ur network

Now that your home network is set up, log onto one of your computers and access a favorite Internet Web site.

If you are unable to connect to the Internet:

■ Run the New Connection Wizard

■ Check all physical cable connections

■ Compare the status lights on the front of the router with the patterns described

in the router literature

■ Temporarily turn off any firewall software on your desktop computer

■ Turn off all of the devices, then power them back on

■ Refer to your router’s troubleshooting information

■ Contact your Internet service provider

■ Review the troubleshooting information on page 92.

Using y our computer on y our network

With a network, you can share your Internet connection, drives, and printers. For information about using your computer on a network, see “Using your computer on a network” in Using Your Computer which has been included on your hard drive. To access this guide, click

Start, All Programs, then click Gateway Documentation.

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Chapter 5: Networking Your Computer

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Chapte r 6

Maintaining Your Computer

• Caring for your computer

• Updating Windows

• Protecting your computer from viruses

• Cleaning your computer

• Restoring your system

Chapter 6: Maintaining Your Computer

Caring for y our computer

To extend the life of your computer:

■ When transporting your computer, we recommend that you put it in the original

packaging mate rials.

■ Keep diskettes and your computer away from magnetic fields. Magnetic fields can

erase data on both diskettes and hard drives.

■ Avoid subjecting your computer to extreme temperature changes.

■ Keep all liquids away from your computer. When spilled onto computer

components, almost any liquid can result in extremely expensive repair s that are not covered under your warranty.

■ Avoid dusty or dirty work environments. Dust and dirt can clog the internal

mechanisms.

■ Do not block the ventilation fan.

■ When storing your computer for an extended period of time, unplug AC power.

Updating Windo ws

Windows Update is the online extension of Windows that helps yo u to keep your computer up-to-date. Use Windows Up date to choose up dates for your computer’s operating system, software, and hardware. New content is added to the site regularly, so you can always get the most recent updates and fixes to protect your computer and keep it running smoothly. Windows Update scans your computer and provides you with a tailored selection of updates that apply only to the software and hardware on your computer.

To run Windows Update:

1 Connect to the Internet. 2 Click Start, All Programs, then click Windows Update. 3 Click Scan for Available Updates.

Help and

Support

For more informa tion about W indows U pdate, c lick Start, then click Help and Support. Type the keyword Windows Update in the HelpSpot Search box , then click the arrow.

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Protecting your compute r from viruses

Protecting your computer from viruses

A virus is a program that attaches itself to a fil e on a computer, then spreads from one computer to another. Viruses can damage data or cause your computer to malfunction. Some viruses go undetected for a period of time because they are activated on a certain date.

Protect your computer from a virus by:

■ Registering yo ur copy of Nort on

definition update service. You received a free limited time subscription to the Norton Internet Security service when you purchased your computer.

■ Using the Norton Internet Security program to check files and programs that are

attached to e-mail messages or dow nloaded from the Internet.

■ Checking all programs for viruses before installing them.

■ Disabling macros on suspicious Microsoft Word and Excel files. These programs

will warn you if a docum ent that you are opening c ontains a macro that m ight have a virus.

■ Periodically updating the Norton Internet Security program to protect against the

latest viruses.

■ Making sure the Windows Security Center is configured to provide you with the

highest level of protection.

Internet Security and subscribing to the virus

Help and

Support

For more inf ormation about protecting y our computer aga inst viruses, click Start, then click Help and Support. Type the keyword viruses in the Search box , then click the arrow.

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Chapter 6: Maintaining Your Computer

To scan for viruses:

1 Click Start, All Programs, Norton Internet Security, then click Norton Internet Security.

Norton Internet Security opens.

2 Click Nor ton AntiVirus.

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Protecting your compute r from viruses

3 Click Scan for Viruses.

4 Click the type of scan you want to make in the Scan for Viruses area.

To remove a virus:

1 If Norton Internet Security finds a virus, follow all on-screen instructions to remove

the virus.

2 Turn off your computer and leave it off for at least 30 seconds.

3 Turn on your computer and rescan for the virus.

To update Norton Internet Security:

Tips & Tricks You received a free, limited-time subscription to the Norton Internet

Security service when you purchased your computer. To update Norton Internet Security after the free subscription period, you must extend your subsc ripti on.

1 Make sure that you are connected to the Internet.

2 Click Start, All Programs, Norton Internet Security, then click Norton Internet Security.

Norton Internet Security opens.

3 Click LiveUpdate. The LiveUpdate wizard opens.

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Chapter 6: Maintaining Your Computer

4 Follow the on-screen instructions to update your Norton Internet Security program

with the latest virus protection files.

5 When the program has finished, click Finish.

Cleaning your c omputer

Keeping your computer clean and the vents free from dust h elps keep your computer performing at its best. You may want to gather these items and put together a computer cleaning kit:

■ A soft, lint-free cloth

■ An aerosol can of air that has a narrow, straw-like extension

■ Cotton swabs

■ A CD or DVD drive cleaning kit

Cleaning the exterior

Warning When you shut down your computer, the power turns off, but some

electrical current still flows through your computer. To avoid possible injury from electrical shoc k, unplu g the po wer cor d and mo dem cab le from the wall outlets.

Always turn off your computer and other peripherals before cleaning any components. Use a damp, lint-free cloth to clean your computer and other parts of your system. Do

not use abrasive or solvent cleaners because they can damage the finish on components. Your computer is cooled by air circulated through the vents on th e case, so keep the vents

free of dust. With your computer turned off and unplugged, brush the dust away from the vents with a damp cloth. B e careful not to drip any water into the ven ts. Do not attempt to clean dust from the inside of your computer.

Cleaning the keyboard

You should clean the keyboard occasionally by using an aerosol can of air with a narrow, straw-like extension to remove dust and lint trapped under the keys.

If you spill liquid on the keyboard, turn off your computer and turn the keyboard upside down. Let the liquid drain, then let the keyboard dry before trying to use it again. If the keyboard does not work after it dries, you may need to replace it.

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Cleaning your com puter

Cleaning the computer displa y

Use a soft cloth and water to clean the display. Squirt a little water on the cloth (never directly on the screen), and wipe the screen with the cloth.

Caution A flat panel display or computer LCD screen is made of specially

coated glass and can be scratched or damaged by abrasive or ammonia-based glass cleaners.

Cleaning the mouse

If the mouse pointer begins moving erratically across the computer screen or becomes difficult to control precisely, cleaning the mouse will likely improve its accuracy.

To clean your optical mouse:

■ Wipe the bottom of the mouse with a damp lint-free cloth

To clean your trackball mouse:

1 Turn the mouse upside down.

2 Rotate the retaining ring on the bottom of the mouse counter-clockwise, then remove

the retaining ring and mouse ball.

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Chapter 6: Maintaining Your Computer

3 Remove any dust, lint, or dirt from the mouse ball with a soft cloth. 4 Clean the mouse rollers with a cotton swab dipped in isopropyl alcohol.

Mouse rollers

5 Replace the mouse ball and lock the retaining ring into place.

Cleaning CDs or DVDs

Wipe from the center to the edge, not around in a circle, using a product made especially for the purpose.

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Restoring your system

Restoring your sy stem

Microsoft System Restore

If your computer is not work ing correctl y after you install a program or change a setting in the Control Panel, you may need to use Microsoft System Restore to restore the computer to an earlier configuration.

To run Microsoft System Restore:

1 Click Start, All Programs, Accessories, System Tools, then click System Restore.

2 Follow the on-screen instructions.

Help and

Support

For more information about System Restore, click Start, then click Help and Support. Type the keyword System Restore in the HelpSpot Search box , then click the arrow.

Reinstalling programs and drivers

If a program or device on your computer is not working correctly, you may need to reinstall your program or driver.

To reinstall your program or driver:

1 Click Start, All Programs, System Recovery, then click Application & Driver Recovery.

2 Follow the on-screen instructions.

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Chapter 6: Maintaining Your Computer

Restoring your comput er to the original configuration

If Windows does not start or if the two previous procedures do not correct the problem, you may need to restore your computer to the original configuration.

To restore your computer to the original configuration:

1 Turn on your computer, then press F11. 2 Follow the on-screen instructions.

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Chapte r 7

Upgrading Your Computer

• Opening the computer case

• Upgrading the hard drive

• Adding memory

Chapter 7: Upgrading You r Computer

Pre venting static electricity discharge

The components inside your computer are extremely sensitive to static electricity, also known as electrostatic discha rge (ESD).

Warning T o av oid e xposure to dangerous e lectrical v oltages and mov ing parts,

turn off your computer and unplug the power cord and modem and network cables before opening the case.

Caution ESD can permanently damage electrostatic discharge-sensitive

components in your computer. Prevent ESD damage by following ESD guidelines every time you open the computer case.

Before opening the computer case, follow these guidelines:

■ Turn off your computer.

■ Wear a grounding wrist strap (available at most electronics stores) and attach it to

a bare metal part of your computer.

Warning T o pre ve nt risk of electric shoc k, do not insert any objec t into the v ent

holes of the case.

■ Touch a bare metal surface on the back of the computer.

■ Unplug the power cord and the modem and network cables.

Before working with computer components, follow these guidelines:

■ Avoid static-causing surfaces such as c arpeted floors, plastic, and packing foam.

■ Remove components from their antistatic bags only when you are ready to use

them. Do not lay components on the outside of antistatic bags because only the inside of the bags provide electrostatic protection.

■ Always hold expansion cards by their edges or their metal mounting brackets.

Avoid touching the edge connectors and comp onents on the cards. Never slide expansion cards or components over any surface.

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Opening the ca se

Opening the case

Your computer case provides easy access to internal components.

Warning T o av oid e xposure to dangerous e lectrical v oltages and mov ing parts,

turn off your computer, then unplug the power cord, modem cable, and network cable before opening the case.

To remove the back panel:

1 Turn off your computer and remove the cord cover (if installed). For more

information, see “Using the co rd cover” on page 24.

2 Following all static electricity discharge precau tions, disconnect t he power c ord and

all other external cables.

3 Press the power button to drain any residual power from your computer.

4 Remove the four screws on the back of the computer case.

Screw

5 With your hands positioned on each side of the case, swing the back panel up and

away from the case and set the panel aside.

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Chapter 7: Upgrading You r Computer

Closing the case

To replace the back panel:

1 Lay your computer face-down on a towel or other non-abrasive surface. 2 Hook the back panel’s tabs into the notches on the top of the open computer’s back,

then swing the back panel down and press it into place.

3 Replace the four screws removed previously. 4 Return your computer to an upright position, then reconn ect th e external cab les and

power cord.

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Replacing the hard drive

Use this procedure to replace the hard drive. The photographs in this procedure show the Profile 5. Although the cable connections for the Profile 5.5 are different, the procedure is the same.

Tips & Tricks For more stability, place your computer face down to perform this

procedure. Avoid scratching the computer display by placing it on a towel or other non-abrasive surface.

To replace the hard drive:

1 Create a Drivers and Applications Recovery disc using the procedure found in the Using

Gateway System Recovery online guide. To access this guide, click

System Recovery, then click Recover y Help Manual.

2 Print the Using Gateway System Recovery online guide for use in Step 15.

3 Back up any data you want to transfer to the new hard drive. For more information,

see “Backing up files” in Using Your Computer which has been included on your hard drive. To access this guide, click

Start, All Programs, then click Gateway Documentation.

Start, All Programs,

4 Open the case by following the instructions in “Opening the case” on page 71.

Warning Make sure that you removed all external cables and the power cord.

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Chapter 7: Upgrading You r Computer

5 Press the drive cage release latch.

6 While holding the latch, pull the drive cage out of the computer. (Profile 5 shown)

7 Disconnect the drive cable and power cable from the hard driv e.

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Replacing the hard drive

8 Remove the four screws that secure the hard drive to the hard drive cage.

Screw

9 Remove the drive.

Screw

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Chapter 7: Upgrading You r Computer

10 Make sure that the jumpers on the new drive are set the same as the drive you are

replacing.

11 Insert the new drive into the drive cage and secure it with the four screws removed

earlier.

12 Connect the drive cable and power cable to the drive. 13 Slide the drive cage into the computer until it clicks into place.

14 Close the case by following the instructions in “Closing the case” on page 72. 15 For instructions on installing Windows, your drivers, and your applications, see the

Using Gateway System Recovery online guide you printed in Step 2.

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Installing memor y

Installing memory

When you upgrade the computer memory, make sure that you install the correct type of memory module for your computer. Your computer uses DIMM memory.

To install or replace DIMM memory:

1 Open the case by following the instructions in “Opening the case” on page 71.

Warning Make sure that you removed all external cables and the power cord.

2 Find the memory module banks, some times called add-in slots, on your system board.

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Chapter 7: Upgrading You r Computer

3 If you are removing a memory module from the memory module bank, gently pull

the plastic tabs away from the sides of the memory module and remove it.

- OR If you are adding a memor y modul e to an emp ty memo ry mo dule ban k, gent ly pull

the plastic tabs away from the sides of the memory module bank.

4 Align the notch on the new memory module with the notch on the memory module

bank and press firmly into the bank. The tabs on the sides of the memory module should secure the memory module automatically. When the module is secure, you hear a click.

5 Close the case by following the instructions in “Closing the case” on page 72. 6 Turn on your computer. Windows starts and the Windows desktop appears. 7 Click Start, Con trol P anel, then click P erf orm ance and M aintena nce (if in Category View).

Click

System. The amount of memory in your computer is shown at the bottom of

the S ystem Proper ties window in the General tab.

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Chapte r 8

Troubleshooting

• T roubleshooting typical hardware and software problems

• Getting telephone support

• Using automated troubleshooting systems

• Getting tutoring and training

Chapter 8: Troubleshooti ng

Safety guidelines

While troubleshooting your computer, follow these safety guidelines:

■ Never remove your back panel while your computer is turned on and while the

modem cable and the power cord ar e connected.

■ Make sure that you are correctly grounded before accessing internal components.

For more information about preventing damage from sta tic electricity, see

“Preventing static electricity discharge” on page 70.

Warning To avoid bodily injury, do not attempt to troubleshoot your computer problem if:

■

Power cords or plugs are damaged

■

Liquid has been spilled into your computer

■

Your computer was dropped

■

The case was damaged

Instead, unplug your computer and contact a qualified computer technician.

First steps

If you have problems with your computer, try these things first:

■ Make sure that the AC power adapter is connected to your computer and an

AC outlet and that the AC outlet is supplying power.

■ If you use a power strip or surge protector, make sure that it is turned on.

■ If a peripheral device (such as a keyboard or mouse) does not work, make sure that

all connections are secure.

■ Make sure that your hard drive is not full.

■ If an error message appears on the screen, write down the exact message. The

message may help Gateway Customer Care in diagnosing and fixing the problem.

■ If you added or removed peripheral devices, review the installation procedures you

performed and make sure that you followed each instruction.

■ If an error occurs in a program, see the program’s printed documentation or the

online help.

Help and

Support

For more information about troubleshooting, click Start, then click Help and Support. Type the keyword troubleshooting in the Search box , then click the arrow.

www.gateway.com

Troubleshooting

Audio

See “Sound” on pa ge 95.

Battery

See “Power” on page 93.

CD or DVD drives

The computer does not recognize a disc or the CD or DVD drive

■ Make sure that the disc label is facing up, then try again.

■ Try a different disc. Occasionally discs are flawed or become scratched and cannot

be read by the CD or DVD drive.

■ If you are trying to play a DVD, make sure that you have a DVD drive. To identify

your drive type, see “Identifying drive type s” on page 43.

Troubleshooting

■ Your computer may be experiencing some temporary memory problems. Shut

down and restart your computer.

■ Some music CDs have co py protection s oftware. You may not be able to play these

CDs on your computer.

■ Clean the disc. For more information, see “Cleaning CDs or DVDs” on page 66.

■ Make sure that the drive is configured correctly by following the instructions in

the drive documentation.

■ Reinstall the device driver.

Audio CD does not produce sound

■ Make sure that the disc label is facing up, then try again.

■ Some music CDs have co py protection s oftware. You may not be able to play these

CDs on your computer.

■ Make sure that the volume controls are turned up. For more information, see

“Adjusting the volume” on page 26.

■ Make sure that the mute controls are turned off. For more information, see

“Adjusting the volume” on page 26.

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Chapter 8: Troubleshooti ng

■ Make sure that the Windows volume control is turned up.

Tips & Tricks For instructions on ho w to adju st the v ol ume co ntrol in Windo ws , see

■ Shut down and restart your computer.

■ Clean the disc. For more information, see “Cleaning CDs or DVDs” on page 66.

■ Reinstall the audio device drivers.

A DVD movie will not play

■ Make sure that you have a DVD drive. To identify your drive type, see “Identifying

drive types” on page 43.

■ Make sure that the disc label is facing up, then try again.

■ Try a different disc. Occasionally discs are flawed or become scratched and cannot

be read by the DVD drive.

■ Shut down and restart your computer.

■ Clean the disc. For more information, see “Cleaning CDs or DVDs” on page 66.

“Adjusting the volume” in included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation.

Using Your Computer

which has been

■ Reinstall the device driver.

■ Make sure that the DVD program has been installed on your computer.

■ DVDs and DVD drives contain regional codes that help control DVD title exports

and help reduce illegal disc distribution. To be able to play a DVD, the disc’s regional code and your DVD drive’s regional code must match.

The regional code on your DVD drive is determined by your computer’s delivery address. The regional code for the United States and Canada is 1. The regional code for Mexico is 4. Your DVD drive’s regional code must match the regional code for the disc. The regional code for the disc is on the disc, disc documentation, or disc packaging.

If the DVD movie does not play, the disc’s regional code and your DVD drive’s regional code may not match.

Computer

The computer will not start

■ Make sure that the power cord is connected to an AC power source and your

computer is turned on.

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Diskette drive

The diskette drive is not recognized

■ Shut down and restart your computer.

You cannot save a file to diskette or you see the message “ disk is full or write-protected”

■ Make sure that the write-protection tab on the upper-right corner of the diskette

is down (unprot ected).

■ Delete unnecessary files on the diskette and try again.

■ Make sure that the diskette you are using is IBM-compatible.

■ Try a different diskette. Occasionally diskettes are flawed and cannot be rea d by

the diskette drive.

■ Run Error-checking on the diskette. For more information, see “Checking the hard

drive for errors” in Using Your Computer which has been included on your hard drive. To access this guide, click

Documentation

If errors are detected and corrected, try using the diskette again.

Start, All Programs, then click Gateway

Troubleshooting

You see a “ A ccess Deni ed” or “W rit e prot ect” erro r message

■ Move the write-protection tab in the upper-right corner of the diskette down

(unprotected).

■ The diskette may be full. Delete unnecessary files on the diskette and try again.

■ Make sure that the diskette you are using is IBM-compatible.

■ Try a different diskette. Occasionally diskettes are flawed and cannot b e read by

the diskette drive.

You see a “Non-system disk” or “Dis k erro r” error me ssage

■ Eject the diskette from the diskette drive, then press ENTER.

■ Make sure that the diskette you are using is IBM-compatible.

The diskette drive LED is lit continuously

■ Remove the diskette from the drive. If the light stays on, try restarting your

computer.

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Chapter 8: Troubleshooti ng

Display

The screen resolution is not correct

Change the screen resolution from the Display Properties dialog box.

Tips & Tricks For more information, see “Adjusting the color depth” in

which has been includ ed on your hard driv e. To access this

Help and

Support

Computer

guide, click Start, All Programs, then click Gateway Documentation.

For more information about changing the screen resolution, click

Start, then click Help and Support. Type the keyword screen resolution in the Search box , then click the

arrow.

Using Your

The com puter i s runnin g but th ere i s no pictu re

■ Adjust the brightness and contrast controls to the center position.

■ Reinstall the device driver.

The color is not uniform

Make sure that the computer warms up for at least 30 minutes before making a final judgment about color uniformity.

Make sure that:

■ Non-shielded speakers are not placed too close to the computer.

■ The computer is not positioned too close to a monitor, electric fan, fluorescent

light, metal shelf, or laser printer.

The text on the display is dim or difficult to read

■ Adjust the brightness and contrast controls.

■ Change the display settings.

Tips & Tricks For more information, see “Adjusting the screen and desktop settings”

Using Your Computer

in To access this guide, click Start, All Programs, then click Gateway Documentation.

DVD drives

See “CD or DVD drives” on page 81.

www.gateway.com

which has been incl ude d on y our hard driv e .

File management

A file was accidentally deleted

If a file was deleted while holding down the SHIFT key, the file cannot be restored.

To restore deleted files:

1 Do uble-click the Recycle Bin icon. 2 Right-click the file you want to restore, then click Restore. The file is restored to

the place where it was originally deleted from. If the Recycle Bin was emptied before you try to restore a file, the file cannot be

restored.

Troubleshooting

Help and

Support

For more information about restoring deleted files, click Start, then click Help and Support. Ty pe the keyword System Restore in the Search box , then click the arrow.

Hard drive

You see an “Insufficient disk spac e ” error message

■ Delete unnecessary files from the hard drive using Disk Cleanup. For instructions

on deleting unnecessary files, see “Using Disk Cleanup” in Using Your Comput er which has been included on your hard drive. To access this guide, click

Programs

■ Empty the Recycle Bin by right-clicking the Recycle Bin icon, then clicking Empty

Recy cle B in

Caution All del eted file s will be lo st when you em pty the R ecycle Bin.

■ Save your files to another drive. If the hard drive is full, copy any files not regularly

used to backup media, then delete them from the hard drive.

, then click Gateway Documentation.

Start, All

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Chapter 8: Troubleshooti ng

Help and

Support

For more information about file management, click Start, then click Help and Support. Type the keyword file management in the Search box , then click the arrow.

You see a “Data err or” message

This may be the result of a defective area on the hard drive. To fix hard drive problems, run the Error checking program. For instructions on fixing hard drive problems, see “Checking the hard drive for errors” in Using Your Computer which has been included on your hard drive. To access this guide, click

Documentation

Start, All Programs, then click Gateway

The hard driv e canno t be acc essed , or y ou see a “Gener al f ailur e rea ding d rive C” err or message

■ If a diskette is in the diskette drive, eject it, then restart your computer.

■ Press CTRL+ALT+DEL to restart your computer.

■ If your computer has been subjected to sta tic electricity or physica l shock, you may

need to reinstall the operating system.

You see a “Non-system disk” or “disk error” error message

■ Eject the diskette from the diskette drive, then press ENTER.

Internet

You cannot connect to the Internet

■ If you are using a dial- up modem, ma ke sure that the mo dem cable is plugged into

the modem jack and not t he Ethernet network jac k. See “Back” on page 12 to make sure that the connectio ns have been made correct ly.

- OR If you are using a cable or DSL modem, make sure that the modem cable is plugge d

into the Ethernet network jack and not the modem jack. See “Back” on page 12 to make sure that the connections have been made correctly.

■ Make sure that you do not have a problem with your modem. For more

information, see “Modem (dia l-up)” on page 88.

■ Make sure that your account with your Internet service provider (ISP) is set up

correctly. Contact your ISP technical support for help.

www.gateway.com

Troubleshooting

Help and

Support

For more information about troubleshooting Internet connections, click Start, then click Help and Support. Ty pe the keyword troubleshooting connecti ons in the Search box

, then click the arrow.

You see an “Unable to l ocat e host” mes sage and a re un able t o bro wse th e Inte rnet

This problem can occur when you have typed a URL (Web address) incorrectly, you have lost your Internet connection, or your ISP is having technical difficulties.

Double-check the URL or try a different URL. If the error message still appears, disconnect from the ISP connection and close your browse r, then reconnect and open the browser. If you still get the error, your ISP may be having technical difficulties.

Connecting to a Web site takes too long

Many factors can affect Int ernet performance:

■ The condition of the telephone lines in your residence or at your local telephone

service

■ The condition of the Internet computers to which you connect and the number

of users accessing those computers

■ The complexity of graphics and multimedia on Web pages

■ Having multiple W eb browsers open, performi ng multiple downloads, and having

multiple programs open on your computer

People are sending you e-mail messages, but you have not received any mail

■ Click the receive button in your e-mail program.

■ Make sure that your account with your Internet service provider (ISP) is set up

correctly. Contact your ISP for technical support.

Keyboard

The keyboard does not work

■ Make sure that the keyboard cable is plugged in correctly. For more information,

see the poster that came with your computer.

■ Remove all extension cables and switch boxes.

■ Clean the keyboard by using an aer osol can of air with a nar row, straw-like

extension to remove dust and lint trapped under the keys.

■ Try a keyboard that you know works to make sure that the keyboard port works.

■ Reinstall the keyboard device driver.

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Chapter 8: Troubleshooti ng

A keyboard character keeps repeating or you see a “keyboard stuck” or “key failure” error message

■ Make sure that nothing is resting on the keyboard.

■ Make sure that a key is not stuck. Press each key to loosen a key that might be

stuck, then restart your computer.

Liquid spilled in the keyboard

If you spilled liquid in the keyboard, turn off your computer and unplug the keyboard. Clean the keyboard and turn it upside down to drain it. Let th e keyboard dry before using it again. If the keyboard does not work after it dries, you may need to replace it.

Memory

You see a “Memory erro r” message

■ Use a third-party diagnostic program to help determine if a memory module is

failing.

You see a “Not enough memory” error me ssage

Close all programs, then restart your computer.

Help and

Support

For more information about troubleshooting memory errors, click

Start, then click Help and Support. Type the keyword memory error in the Search box , then click the arrow.

Memory card reader

Drive let ters for th e memory car d slot s do not appear in the My C ompu ter win dow

■ Reboot your computer.

Modem (dial-up)

Your modem does not dial or does not connect

■ Make sure that the modem cable is plugged into the modem jack and not the

Ethernet network jack. See “Back” on page 12 to make sure that the connections have been made correctly.

■ Make sure that your computer is connected to the telephone line and the telephone

line has a dial tone.

■ Make sure that the modem cable is less than 6 feet (1.8 meters) long.

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Troubleshooting

■ Remove any line splitters or surge protectors from your telephone line, then check

for a dial tone by plugging a working telephone into the telephone wall jack.

■ If you have additional telephone services such as call waiting, call messaging, or

voice mail, make sure that all messages are cleared and call waiting is disabled before using the modem. Contact your telephone service to get the corre ct code to temporarily disable the service. Also make sure that the modem dialing properties are set correctly.

To check the dialing properties:

1 Click Start, then click Control Panel. The Control Panel window opens. If your

Control Panel is in Category View, click

Printers and Other Hardware.

2 Click the Phone and Modem Options icon, then click the Dialing Rules tab. 3 Click the location from which you are dialing, then click Edit. 4 Make sure that all settings are correct.

Help and

Support

■ Disconnect any answering machine, fax machine, or printer that is on the same

For more information about dialing properties, click Start, then click Help and Support. Type the keyword dialing in the Search box

, then click the arrow.

line as the modem. Do not connect these devices to the same telephone line as the modem.

■ Make sure that you are not using a digital, rollover, or PBX line. These lines do

not work with your modem.

■ Check for line noise (scratchy, crackling, or popping sounds). Line noise is a

common problem that can cause the modem to connect at a slower rate, abort downloads, or even disconnect. The faster the modem, the less line noise it can tolerate and still work correctly.

Listen to the line using your telephone. Dial a single number (such as 1). When the dial tone stops, listen for line noise. Wiggle the modem cable to see if that makes a difference. Make sure that the connectors are free from corrosion an d all screws in the wall or telephone wall jack are secure.

You can also call your telephone service and have the telephone line chec ked for noise or low line levels.

www.gateway.com

Chapter 8: Troubleshooti ng

■ Try another telephone line (either a different telephone number in your house or

a telephone line at a different location). If you can connect on this line, call your telephone service.

■ Try connecting with the modem at a lower connection speed. If reducing the

connect speed lets you connect, call your telephone service. The telephone line may be too noisy.

You cannot connect to the Internet

■ The ISP may be having technical difficulties. Contact your ISP for technical support.

■ See if the modem works with a differen t communication s program. Th e problem

may be with just one program.

■ Review the troubleshooting information under “Internet” on page 86.

Your 56K modem does not connect at 56K

Current FCC regulations restrict actual data transfer rates over public telephone lines to 53K. Other factors, such as line noise, telephone service provid er equipment, or ISP limitations, may lower the speed even further.

If your computer has a v.90 modem, the speed at which you can upload (send) data is limited to 33.6K. If your computer has a v.92 modem, the speed at which you can upload data is limited to 48K. Your ISP may not support 48K uploads.

Your fax communications program only sends and receives faxes at 14,400bps when you have a 56K modem

Current fax technology only supports a maximum send and receive rate of 14,400 bps.

The modem is n ot rec ognize d by y our c ompute r

■ Make sure that the line connected to the modem is working and plugged into the

appropriate port on your computer. See “Ba ck” o n pag e 12 to make sure that the connections have b een made correctly.

■ If the modem shares the telephone line with another device, make sure that the

telephone line is not in use (for example, someone is on the telephone, or another modem is in use).

■ Use the modem cable that came with your computer. Some telephone cables do

not meet required cable standards and may cause problems with the modem connection.

■ Shut down and restart your computer.

■ Run Windows modem diagnostics.

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Troubleshooting

To run modem diagnostics:

1 C lose all open programs. 2 Click Start, then click Control Panel. The Control Panel window opens. If your

Control Panel is in Category View, click

Printers and Other Hardware.

3 Click the Phone and Modem Options icon, then click the Modems tab. 4 Click your modem, then click Properties. The Modem Properties dialog box opens. 5 Click the Diagnostic tab, then click Query Modem. If information about the modem

appears, the modem passed diagnostics. If no modem information is available, a white screen appears with no data, or if you get an error such as port already open or the modem has failed to respond, the modem did not pass diagnostics.

Help and

Support

The modem is noisy when it dials and connects

When your modem tries to connect to another modem, it begins handshaking. Handshaking is a digital “getting acquainted” conversation between the two modems that establishes connection speeds and communicati on protocols. You may hear unusual handshaking sounds when the modems first connect. If the handshaking sounds are too loud, you can turn down the modem volume.

For more inf ormation about modem troub leshoo ting, clic k Start, then click Help and Support. Ty pe the keyword modem troubleshooting in the Search box , then click the arrow.

To turn down the modem volume:

1 Click Start, then click Control Panel. The Control Panel window opens. If your

Control Panel is in Category View, click

Printers and Other Hardware.

2 Click the Phone and Modem Options icon, then click the Modems tab. 3 Click the modem you want to adjust, then click Properties. 4 Click the Modem tab, then adjust the Speaker volume control. 5 Click OK twice to close the Phone and Modem Options dialog box.

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Chapter 8: Troubleshooti ng

Mouse

The mouse does no t work

■ Make sure that the mouse cable is plugged in correctly.

■ Shut down and restart your computer.

■ Remove all extension cables and switch boxes.

■ Try a mouse you know is working to make sure that the mouse port works.

The mous e wor ks er ra tica lly

If the mouse pointer begins moving erratically across the computer display or becomes difficult to control precisely, cleaning the mouse will likely improve its accuracy.

■ If you have an optical mouse, clean the mouse by wipi ng the bottom with a clean,

damp cloth. Make sure that the optical sensor is cl ean and free of debris.

■ If you have an optical mouse, use it on a patterned, flat surface. The mouse does

not perform well on glossy surfaces, such as gla ss or som e desktop s.

■ If you have a trackball mouse, see “Cleaning the mouse” on page 65.

Networks

You cannot see the other comput ers on y our networ k

■ Make sure that your Ethernet cable is plugged into the Ethernet jack on your

computer. Make sure that the other end is plugged into a router or cable or DSL modem.

■ Make sure that all computers are plugged into a powered electrical outlet and

turned on.

■ Make sure that the router is plugged into a powered electrical outlet and turned

on. Most routers have lights that indicate they are working. For more information, see the documentation that came with your router.

■ Make sure that all computers on your network have the same workgroup name.

■ Make sure that all computers are using the same Subnet Mask.

■ If you assigned IP addresses to the computers, make sure that all computers have

different IP addresses. For home networks, IP addresses should be 192.168.N.N where N is a number you assign between 0 and 254. The first N should be the same for all computers on your network and the seco nd N shou ld be different for all computers on your network.

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Troubleshooting

Your Ethernet network is running slower than you expect

■ If your Ethernet network is running slower than you expect, check the speed of

each Ethernet component. For best results, all Ethernet components should be standard Ethernet (10 Mbps), Fast Ethernet (100 Mbps or 10/ 100 Mbps), or Gigabit Ethernet (1000 Mbps or 10/100/1000 Mbps). A mixture of Ethernet, Fast Ethernet, and Gigabit Ethernet components will result in your network running at the slowest component speed.

You cannot connect to your company network

Every ne twork is u nique. Contact y our compa ny comp uter depa rtment o r network administrator for help. For more information about setting up a network in your home, see “Networking Your Computer” on page 49.

Help and

Support

For more inf ormation about network trou bleshoo ting, click Start, then click Help and Support. Ty pe the keyword network troubleshooting in the Search box , then click the arrow.

Passwords

Your computer does not accept your password

Make sure that CAPS LOCK is turned off, then retype the password.

Power

Your computer will not turn on

■ Make sure that your power cord is connected correctly to your computer.

■ If your computer is plugged into a surge protector, make sure that the surge

protector is connected securely to an electrical outlet, turned on, and working correctly. To test the outlet, plug a working device, such as a lamp, into the outlet and turn it on.

■ Make sure that the power cord is free from cuts or damage. Replace any da maged

cables.

Printer

The printer will not turn on

■ Make sure that the printer is online. Many printers have an online/offline button

that you may need to press.

■ Make sure that the power cable is plugged into an AC power source.

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Chapter 8: Troubleshooti ng

The printer is on but will not print

■ Check the cable between the printer and your computer. Make sure that it is

connected to the correct port.

■ Make sure that the printer is online. Many printers have an online/offline button

that you may need to press so the printer can start printing. Press the button to put the printer online.

■ Check the cable for bent or broken pins.

■ If the printer you want to print to is not the default printer, make sure that you

have selected it in the printer setup.

To set a default printer:

1 Click Start, then click Control Panel. The Control Panel window opens. If your

Control Panel is in Category View, click

2 Click the Printers and Faxes icon. The Printers and Faxes window opens. 3 Right-click the name of the printer you want to be the default printer, then click

Set as Default Printer.

Printers and Other Hardware.

■ Reinstall the printer driver. See the guide that came with your printer for

instructions on installing the printer driver.

You see a “Printer queue is full” error message

■ Make sure that the printer is not set to work offline.

To make sure that the printer is not set to work offline:

1 Click Start, then click Control Panel. The Control Panel window opens. If your

Control Panel is in Category View, click

Printers and Other Hardware.

2 Click the Printers and Faxes icon. The Printers and Faxes window opens. 3 Right-click the name of the printer you want to use. If the menu shows a check

mark next to

Help and

Support

Use Printer Offline, click Use Printer Offline to clear the check mark.

For more information about printer troubleshooting, click Start, then click Help and Support. Type the keyword printer troubleshooter in the Search box , then click the arrow.

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Gateway Personal Computer User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

Getting Help

Thank y ou for purchasing our computer!

Gateway Web site

Using Support

Help and Support

Searching for a topic

BigFix

Using Your Computer guide

Online help

Gateway c ontact information

Front

Back

Right side

Microsoft Certificate of A uthenticity

Finding y our specifications

Accessories

Getting Started

W orking safely

Reducing eye strain

Setting up your computer desk and chair

Setting up your computer and computer accessories

Sitting at your computer

A voiding discomfort and injury from repetitive strain

Protecting from pow er source pr oblems

Starting your com puter

W aking up your c omputer

T urning off your c omputer

Restarting (reboo ting) your comput er

Using the cord cover

Locking your comput er

Adjusting the v olume

Using the keyboard

Standard keyboard

Multifunction keyboard

Wireless keyboard

Using the mouse

Connecting the modem

Connecting to a wir ed Ethernet network

Comput er display

External controls

OSD options

Installing a printer, scanner, or other peripheral devic e

Using Drives and Ports

Using the disk ette drive

Using the memory card read er

Memory card types

Inserting a memory card

Using the CD or DVD drive

Identifying drive types

Inserting a CD or DVD

Playing a CD

Playing a DVD

Creating CDs and DVDs

Networking Your Computer

Introduction to Networking

Using a router

Creating an Ethernet network

Making sure your broadband c onnection works

Naming the computers and the workgr oup

Configuring the T CP/IP protoc ol

Setting up an Ethernet network

Testing your network

Configuring y our router

Using y our computer on y our network

Maintaining Your Computer

Caring for y our computer

Updating Windo ws

Protecting your compute r from viruses

Cleaning your c omputer

Cleaning the exterior

Cleaning the keyboard

Cleaning the computer displa y

Cleaning the mouse

Cleaning CDs or DVDs

Restoring your system