Gateway PC User Manual

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Contents

1 Computer Basics ................................................1

Controls ...........................................................2

Computerfront ..................................................2

Computerback ..................................................3

Keyboardfeatures ...................................................4

Startingandturningoffyourcomputer ...................................5

Protectingfrompowersourceproblems ..................................6

Usingthemouse ....................................................7

Workingsafely ......................................................9

2GettingStarted..................................................13

3GettingHelp....................................................19

Formoreinformation... .............................................20

HelpSpot ......................................................20

Onlinehelp ....................................................23

GatewayWebsite...............................................24

4 Windows Basics ................................................25

AbouttheWindowsenvironment ......................................26

Desktopcomponents ............................................27

Window components . ............................................29

UsingtheStartmenu ...............................................30

Workingwithfilesandfolders .........................................31

Aboutdrives ...................................................31

Aboutfoldersandfiles ...........................................32

5 Using Your Computer...........................................33

UsingtheCDdrive .................................................34

InsertingaCD..................................................34

Adjustingthevolume ............................................36

Workingwithdocuments .............................................37

Creatinganewdocument.........................................37

Savingadocument ..............................................38

Openingadocument ............................................38

Printingadocument .............................................39

6 Using the Internet ...............................................41

LearningabouttheInternet ...........................................42

SettingupanInternetaccount .........................................43

AccessingyourInternetaccount ....................................43

UsingtheWorldWideWeb ...........................................44

ConnectingtoaWebsite..........................................45

Downloadingfiles ................................................46

Usinge-mail .......................................................47

Sendinge-mail ..................................................47

Checkingyoure-mail .............................................48

7 Maintaining Your Computer .....................................49

Protectingyourcomputerfromviruses ..................................50

Optimizingandmaintainingyourdata ...................................51

Windowsutilities.................................................51

Windows maintenance . ...........................................52

RunningtheWindowsutilitiesusingHelpSpot .........................53

8 Customizing Your Computer ....................................55

Adjustingthescreenanddesktopsettings ...............................56

AdjustingyoursettingsusingHelpSpot ...............................58

Changingthemousesettings..........................................60

Powermanagement .................................................61

UsingStandbymode .............................................61

Changingpowersettings ..........................................62

Aboutinstallingaprinter,scanner,orotherperipheraldevice ................66

9 Restoring Software ..............................................67

Reinstallingdevicedrivers ............................................68

ReinstallingWindows ................................................69

Reinstallingprograms ................................................69

10 Troubleshooting.................................................71

Safetyguidelines ...................................................72

Firststeps .........................................................72

CDdrive ..........................................................73

CleaningCDs ...................................................74

Computer .........................................................74

Filemanagement ...................................................75

Harddrive .........................................................75

Internet ...........................................................76

Keyboard .........................................................77

Modem...........................................................77

Monitor...........................................................83

Mouse ...........................................................84

Power............................................................86

Printer ...........................................................86

ScanDisk .........................................................87

Sound ...........................................................87

Beforecallingfortechnicalsupport.....................................88

Technicalsupportresources ..........................................89

A Safety, Regulatory, and Legal Information......................91

Index..............................................................103

iii

Computer Basics

This chapter helps you get started with your new computer by:

■ Providing an introduction to your computer features

■ Describing the basic operat ion of your computer

Controls

The following illustrations show the controls and features on the computer

and the keyboard.

Computer front

CD drive tray

CD drive headphone jack

Headphonejack volume control

CD drive activity light

CD drive manual eject

hole (insert paperclip)

CD eject button

Powerindicatorlight

Power button

2 Computer Basics

Computer back

Power cable connector

Mouse port

Keyboard port

USB ports

Printer (LPT) port

Monitor port

Speakers jack

Microphone jack

Modem jack

Controls 3

Keyboardfeatures

Your system comes with a standard keyboard.

Function keys

Windows keys

■ Function keys start program actions. Refer to the program

Indicator lights

Application key

Additional keys

Directional keys

Numeric keypad

documentation to find out more about the function key actions. Each program uses different function keys for different purposes.

■ Indicator lights show if your NUM LOCK, CAPS LOCK, or SCROLL LOCK keys

are activated.

■ Additional keys move the cursor up the page, down the page, to the

beginning (home), or to the end of a document.

■ Wind ow s ke ys op en the Windows Start menu.

■ Application key opens a menu for the current program.

■ Directiona l keys move the cursor up, down, right, or left.

■ Numeric keypad types numbers when NUM LOCK is activated.

4 Computer Basics

Starting and turning off your computer

To start your computer:

1 Connect the cables to your computer using the setup poster. 2 Press the power button on your monitor, then press the power button

on your computer.

3 Turn on any peripherals (speakers, printers, scanners, etc.). When the

computer is finished starting, the Windows desktop screen appears.

4 If you are starting your computer for the first time, follow the on-screen

setup instructions.

To turn off your computer:

1 Click Start, then select Shut Down. The Shut Down Windows dialog box

opens.

2 Select

Shut down from the drop-down list.

Starting and turning off your computer 5

3 Click OK. Windows shuts down your computer.

If for some reason you cannot use the shut down your computer , press the power button for about five seconds.

Warning When you shut down your computer the power turns off,

butsome electrical currentstill flows through the computer. To avoid possible injury from electrical shock, unplug the power cable and modem cable from the wall outlets.

Shut down option in Windows to

Protecting from power s ource problems

During a power surge, the voltage of electricity coming into your computer

can increase to far above normal levels and cause data loss or system damage.

Protect your computer and peripherals by connecting them to a surge

suppressor, which will absorb voltage surges and prevent them from reaching

your computer.

Warning High voltagescan enter your computer through the phone

line connected to the modem. Protect your computer by plugging the telephone line into a surge suppressor with a modem connection. To further protect your computer during an electrical storm, unplug both the surge suppressor from the power outlet and the telephone line from the phone jack.

During a power failure, an uninterrup table power supply (UPS) supplies battery

power to your computer. Although you cannot run your computer for an

extended period of time with a UPS, a UPS lets you run your computer long

enough to save your work and shut your computer down normally.

6 Computer Basics

Using the mouse

The mouse is a device that con trols the pointer and cursor m ovement on screen. This illustration shows the standard Gateway mouse.

Right button

As you move the mouse, the pointer (arrow) on the screen moves in the same direction.

Left button

You can use the left and right buttons on your mouse to select objects on the screen.

Using the mouse 7

For more information on using special features of your mouse and changing

mouse settings, see HelpSpot.

To... Do this...

Move the pointer on the screen

Selectanobjecton the screen

Start a program or openafilefolder

Access a shortcut menu or find more information about an object on the screen.

click

click,

click, click

click

Move the mouse around on the mouse pad. If you run out of space on your mousepadandneedtomovethepointer farther, pick up the mouse, set it down in the middle of the mouse pad, then continue moving the mouse.

Position the pointer over the object. Quicklypress and release the left mouse buttononce. This action is called clicking.

Position the pointer over the object. Quicklypress and release the left mouse button twice. This action is called double-clicking.

Position the pointer over the object. Quickly press and release the right mouse once. This action is called right-clicking.

Movean object on the screen.

8 Computer Basics

click

and drag

Positionthe pointeroverthe object.Press the left mouse button and hold it down. Move(drag) the object to the appropriate part of the screen, then release the button.

Workingsafely

Before using your computer, read the following recommend ations for setting up a safe and comfortable work area and avoiding disco mfort and strain.

Hands and ar ms are parallel to the floor

Top of monitor is not higher than eye level

Feet are flat on the floor

Improvingmonitor legibility and reducing eye strain

Sunlight or bright indoor lighting should not reflect off the screen of the computer monitor or shine directly into your eyes.

■ Position the computer desk and monitor so that you can avoid glare on

your screen and light shining directly into your eyes.

■ Reduce bright light by installing shades or curtains on windows.

■ Use soft, indirect lighting in your work area. Do not work on your

computer in a dark room.

■ Avoid focusing your eyes on your computer screen for long periods of

time. Look away from your computer occasionally, perhaps focusing on a distant object.

Working s afely 9

Setting up yourcomputer table and chair

When you are setting up your computer table and chair, make sure that you

use a computer table that is the appropriate height and use a chair that helps

you maintain good posture, distributes your weight evenly, and keeps your

body relaxed.

■ Select a flat surface fo r your computer table.

■ Adjust the height of the computer table so tha t your ha nds a nd a rms are

positioned parallel to the floor when you use the keyboard and mouse.

■ Position your chair so that the keyboard is at or slightly below the level

of your elbow, letting your shoulders relax while you type comfortably.

■ Adjust the height of your cha ir so that your knees are slightly higher than

your hips. You can use a foot rest to adjust the height of your knees and remove the pressure on the back of your thighs.

■ Adjust the back of the chair so that it supports the lower curve of yo ur

spine. You can also use a pillow or cushion to provide extra back support.

Setting up your computer and computer accessories

■ Set up the monitor so that the top is no higher than eye level.

■ Place your keyboard a nd mouse at a comfo rtable distance. You should

be able to reach them without stretching.

■ Set paper holders at the same height and distance as the computer

monitor.

Sitting at yourcomputer

■ Avoid bending, arching, or angling your wrists. Make sure that they are

in a relaxed position when you type.

■ Do not slouch for ward or lean back too far.

■ Sit with your back straight so that your knees, hips, and elbows form

approximately 90 degre e angles when you work.

■ Avoid twisting your torso or neck.

10 Computer Basics

Avoiding discomfort and injury from repetitive strain

■ Vary your activities to avoid excessive repetition.

■ Take breaks so that you can change your position, stretch your muscles,

and relieve your eyes.

■ Find ways to break up the work day, scheduling a variety of tasks.

Working safely 11

12 Computer Basics

Getting Started

This chapter helps you get started with your new computer by walking you

through the initial Windows We lcome screens. Set up your system by

following the Setup poster, then start your computer.

To get started:

1 Start your computer. The Windows Welcome window opens.

2 Click

3 You may complete or skip the mouse tutorial. 4 Click to select your time zone from the list, then click

Next on the first Windows Welc ome window. An optional mouse

tutorial opens.

14 Getting Started

Next.

5 Read the End User License Agreement, then select Yes and click Next.

6 Register your copy of Windows with Microsoft by selecting

, then click Next.

Yes, I want to

After completing the registration process, the Get connected to the Internet window opens.

- OR Do not register you copy of Windows by selecting

, then click Next.

No, I do not want to

The Get connected to the Internet window opens.

7 Read the information in this window to determine which Internet

connection option you have. If a special Internet offer was included with your system purchase you

should follow the instructions in your Internet Offer Pack.

- OR If a special Internet offer was not included with your system purchase you

can sign up for the America Online or Gateway.net ISPs by double-clicking the

America Online or Gateway.net icons on the Windows

Desktop.

8 Click

Next.

16 Getting Started

9 Click Finish to complete the Windows setup and start using your

computer.

18 Getting Started

Getting Help

This chapter tells you about additional information resource s available to help

you use your computer.

If these resources do not provide the information you need, technical support

resources are available.

For more information . . .

Gateway has provided these additional resources to help you get the most out

of your Gateway PC.

HelpSpot

HelpSpot is an easily accessible set of Help files, troubleshooters, instructional

videos, and automated support. U se HelpSpot to answer questions about

Windows and to help you qu ickly discover and use th e many feat ures of yo ur

Gateway computer.

To start HelpSpot:

1 Click Start, then select Help, or double-click the Gateway Help & Support

desktop icon.

HelpSpot opens.

20 Getting Help

2 Find help or information by clicking a link, performing a search, or

browsing the index.

3 T o watch an introductory video about HelpSpot, click

the main HelpSpot page, then cl ick the

Introductionto HelpSpot video link.

Gateway Videos on

For more information . . . 21

4 To learn about how to work with documents and programs, use your

mouse, and much more, click the main page.

Getting Started link on the HelpSpot

22 Getting Help

Online help

Many programs provide information online so you can research a topic or learn how to perform a task while you are using the program. Most online help information can be accessed by selecting a topic from a by clicking a

You can search for information by viewing the help contents, checking the index, searching for a topic or keyword, or browsing through the online help.

Help menu or

Help button.

For more information . . . 23

Gateway Web site

Gateway provides a variety of information on its Web site to help you use

your computer.

Visit the Gateway Web site at www.gateway.com for:

■ Technical documentation and product manuals

■ Technical tips and support

■ Hardware drivers

■ A glossary of computer terms

■ Frequently asked questions (FAQs)

For more information about connecting to the Internet, see “Learning about

the Internet” on page 42.

24 Getting Help

Windows Basics

Read this chapter to get basic information on how to:

■ Wo rk on the Windows desktop

■ Wo rk with document and program win dows

■ Manage files and folders

■ Use shortcuts

For more detailed information about Windows, see HelpSpot.

About the Windows environment

After your computer starts, the first screen you see is the Windows desktop.

The desktop is like the top of a real desk. Think of the desktop as your

personalized work space where you open programs and perform other tasks.

Y our deskto p may be different from the example shown below , depending on

how your computer is set up.

Documents

Computer

Recycle

Bin

Internet

Explorer

Gateway.net

America

Online

HelpSpot

Start button Taskbar

26 Windows Basics

Quick Links

Desktop components

Icons are graphic representations of objects on the desktop that you select and open, such as a drive, folder, document, or program. Buttons are graphic representations of controls that you use to change the state of desktop elements such as the window size.

Desktop i cons, butt ons, an d elements

Description

My Documents is a folder where you store your personal files. You can create other folders to save files in, but My Documents is easy to find because it is on the desktop. Double-click My Documents to view your personal files and folders.

The My Computer icon provides access to drives and other computer controls. Double-click the My Computer icon to view the drives and folders on your computer.

Driveicons representthevariousdrivesonyourcomputer, such as the hard drive and CD drive. Double-click a drive icon to view files and folders located on the drive.

The Recycle Bin is where files,folders,and programsthat youdiscardedare stored.Youmust empty the RecycleBin to permanently delete them from your computer. For instructions on how to use the Recycle Bin, see HelpSpot.

About the Windows environment 27

Desktop icons, buttons, and elements

Description

Microsoft Internet Explorer is a program called a browser that lets you view Web sites and Web pages on the Internet. Double-click this icon to open the browser.

Gateway has provided an easily accessible interactive guide called HelpSpot,designedtoprovidehelp information and let you quickly discover and use the featuresof yourcomputer.Double-clicktheHelpSpoticon to begin.

The Gateway.net and AOL icons let you connect to the Gateway.net Provider).

Double-click either the Gateway.net or AOL icon to dial one of the ser vices.

The Start button provides access to programs, files, help forWIndowsand otherprograms,and computertools and utilities.

Click the Start button, then open a file or program by clicking (selecting) an item on the menu that opens.

The Quick Links hotlinks provide convenient access to beneficial Web sites.

Visit the Web site shownon the Quick Link by clickingthe link with your mouse.

or America Online®ISP (Internet Service

The taskbar is the bar at the bottom of the screen containing the Start button on the left and a clock on the right. Other buttons on the taskbar represent programs that are running.

Click a program taskbar button to activate its window.

28 Windows Basics

Windowcomponents

When you double-click the icon for a drive, folder, document, or program a window opens on the desktop. This example shows My Comp uter after double-clicking the

Local Disk (C:) in

Local Disk (C:) icon.

Title bar

Menu bar

Every program window looks a little different because each has its own menus, icons, and controls. To find out more about window controls, see HelpSpot.

Window element Description

The title bar is the horizontal bar at the top of a windowthat showsthename of theprogramand document.

Clicking the minimize button reduces the active window to a button on the taskbar. Clicking the programbuttonin the taskbaropens thewindow again.

Close button Maximize button

Minimize button

Clickingthe maximizebuttonexpandstheactive window to fit the entire screen. Clicking the maximizebuttonagain restores the windowto its former size.

Clicking the close button closes the active window or program.

Clickingan item onthemenu bar startsan action such as Print or Save.

About the Windows environment 29

Using the Start menu

You can start programs, open documents, customize your system, get help,

search for files and folders, and more using the

T o open the Start menu, click the Start button on the lower left of the Windows

desktop. The Start menu opens showing you the first level of menu items.

When you move the mouse pointer ov er any menu item that has an arrow

next to it, another menu, or submenu, opens and reveals related files,

programs, or commands. Click a file or progr am to open it.

Start menu.

30 Windows Basics

Working with files and folders

Y ou can organize your documents and programs to suit you r preferences much like you would store information in a file cabinet. You can store these files in folders and copy, move, and delete the information just as you would reorganize and throw away information in a file cabinet.

About drives

Drives are like file cabinets because they hold many files and folders. A computer almost always has more than one drive. Each drive has a letter, for example

Local Disk (C:) for the main drive.

Drives

To see the files and folders on a drive, double-click the drive icon. If you do not see the contents of a drive after you double-click the dri ve icon, click

the entire contents of this drive

Working with files and folders 31

View

About folders and files

Folders are much like the folders in a file cabinet. They contain files and other

folders.

Files are much like paper documents – letters, spreadsheets, and instructions –

that you keep on your computer. In fact, all information on a computer is

stored in files.

Folders

Files

To create a folder:

1 Double-click the My Computer icon on the desktop. The My Computer

window opens.

2 Double-click the drive or folder, for example

want to put the new folder. The drive or folder window opens. (If you do not see the contents of the

drive or folder, click

3 Select 4 Type a name for the folder, then press E

appears under the folder.

32 Windows Basics

File, then New, then Folder. The new folder is created.

Local Disk (C:), where you

View the entire contents...)

NTER. The new folder name

Using Your Computer

This chapter provides basic information about your Gateway computer . Rea d

this chapter to find out how to:

■ Use the CD drive

■ Adjust the volume

■ Create, save, and print documents

Using the CD drive

You can use your computer to enjoy a wide variety of multimedia features,

such as making recording s and listening to audio C Ds.

Inserting a CD

CD drive

To insert a CD:

1 Press the CD drive eject button. The CD drive tray opens.

CD drive eject button

CD drive activity light

2 Insert th e CD in th e tray wi th the la bel up.

34 Using Your Computer

Important When you place a CD in the tray, make sure that the label

side is facing up. If the disc has two playable sides, place the disc so that the name of the side you want to play is facing up.

3 Press the eject button again. The CD drive tray closes. 4 Depending on the type of CD you inserted, a program opens, such as an

audio CD music player fo r music CDs or a program for pro gram CDs.

Find out more about how to work with a particular program by reading its online help, or by using HelpSpot.

Using the CD drive 35

Adjusting the volume

Y ou c an use the volume controls to a djust the overall volume and the volume

of specific sound devices in your computer . Depending on the sound hardware

installed in your computer, you may have additional volume controls

available through the

To adjust overall volume level:

■ Click the speaker icon on the taskbar, then drag the slider to change the

volume or click to select the

- OR If you have external speakers, turn the volume control on the front of

the speakers.

To adjust specific volume levels:

1 Double-click thespeaker icon on the taskbar. The Volume Control dialog

box opens.

Start menu.

Mute check box.

If the device does not appear in the Volume Control dialog box, select

Options, Properties, select the audio device you want to appear, then click OK.

2 Drag the volume level and balance sliders for the device you want to

adjust, then close the window. For more information about the volume controls, select

36 Using Your Computer

Help in the Volume Co ntrol di alog box .

Working with documents

Whether you are creating a spreadsheet, writing a letter, or drawing a picture, you are working with a document (file). The basic methods of creating, saving, opening, and printing a documen t apply to most programs.

The following examples illustrate the concepts for creating, saving, opening, and printing a document in Microsoft Microsoft W ord, similar procedures apply to other programs such as Microsoft Excel, Microsoft Works, and Microsoft Publisher.

For more information about using a program, select

Creating a new document

To create a new document:

1 Click Start, then select Programs, then Microsoft Word. Microsoft Word

starts and a blank docu ment opens.

2 Click

File, then select New. The document templates dialog box opens.

Word. Though the examples use

Help on the menu bar.

3 Click a tab for the type of document you want to create, select a

documen t templ ate styl e, then click

4 Begin composing your do cu ment. Use the menus and toolbar buttons at

the top of the window to format the document.

OK. The document template opens.

Working with documents 37

Saving a document

After you create a document, you need to save it if you want to use it later.

To save a document in Microsoft Word:

1 Select File, then Save. T he Save As dialog box opens. 2 Select the folder from the

then click

File

folder

File

name

Save.

Opening a document

To view, revise, or print an existing document, you need to open it. Open

the document from the program it was created in.

Save in drop-down box, type the new file name,

To open a document in Microsoft Word:

1 Click Start, then select Programs, then Microsoft Word. Microsoft Word

starts and a blank docu ment opens.

2 Select

38 Using Your Computer

File, then Open.

3 Find the file you want to open in the Look in drop-d own box.

File

folder

File

name

4 Double-click the document file name. The document opens.

Printing a document

To print a document, you must have a printer connected to your computer or have access to a network printer. For more information about installing or using you r printe r, refer to the p rinter document ation.

To print a document in Microsoft Word:

1 Make sure that the printer is turned on and loaded with paper. 2 Start Microsoft Word and open a document. 3 Select 4 Select the print options, then click

File, then Print. The Print dialog box opens.

OK. The document prints.

Working with documents 39

40 Using Your Computer

Using the Internet

This chapter provides information about the Internet and the World Wide

Web, and tells you how to set up Gateway.net

Internet services so that you can send and receive e-mail and access other

Internet resources.

or America Online® (AOL)

Learning about the Internet

The Internet is a worldwide network of computers linked together to provide

information to people everywhere. The two most popular services on the

Internet are e-mail an d the World Wi de Web. You can access this network by

connecting your computer to a telephone line and signing up with an Internet

Service Provider (ISP).

Internet Servers

store information so other computers can access it from the Internet.

Your computer

connects to the Internet through an ISP.

ISP Servers

let you connect to the Internet and access your e-mail messages.

If you want to access the Internet you need:

■ A modem – a device that connects your computer, using a telephone line,

to other computers or servers. If you have a modem jack on your computer, you have a modem.

■ An Internet Service Provider – a service that provides access to the Internet

through an ISP server. When you connect to an ISP, t he ISP server le ts you access the Internet and you r e-mail messages.

■ A Web browser – a program tha t displays information from the World

Wide Web .

■ An e-mail program – a program that lets you create, send, and receive

e-mail messages over the Internet.

42 Using the Internet

Setting up an Internet account

Before you can view the information on the Word Wide Web, you need to set up an Internet account with an Internet Service Provider (ISP). If you have chosen Gateway.net or America Online (AOL) as an ISP, follow these instructions to set up and connect to your account.

To set up an Internet account with Gateway.net or AOL:

1 Double-click the Register with Gateway.net or the America Online icon. If

you do not find the service you want on the W indows desktop, t hen look for the Gateway.net or America Online icon located in the Online Services folder on the Windows desktop.

2 Follow the on-screen instructions. After setting up your account, you can

connect to the Internet and access your e-mail services.

Accessing your Internet account

To connect to your Gateway.net or AOL Internet account:

1 Double-click the Connect to Gateway.net or America Online icon. The

Connect dialog box opens.

2 Complete the member name and password information, then click

Connect. The computer dials the Internet account telephone number.

After connecting, the W eb browser opens. For information about the W eb and the Web browser, see “Using the World Wide Web” on page 44.

To disconnect from your Gateway.net or AOL Internet account:

■ Click X in the top right corner of the Web browser. Your computer

disconnects from the Internet.

Important Make sure that your computer disconnects properly from

your Internet account. If you do not have an “unlimited hours” ISP account, you may have to pay for the time that you are connected, even if you are not at the computer.

Setting up an Internet account 43

Using the World Wide Web

The World Wide Web is a multimedia window to the Internet that gives you

access to millions of information sources.

Information on the Web comes to you on We b p ag e s , which are electronic

documents that you view using a Web page display program called a browser.

There are many Web browsers that you can use, one of which is Microsoft

Internet Explorer, which comes installed on your new computer.

Web pages can contain not only text, but animations, music, and other

multimedia features.

A group of related Web p age s is called a Web s ite. Yo u can acce ss Web sites to

shop, track investments, read the news, download programs, and much more.

You can explore a Web site or visit other Web sites by clicking areas on the

W eb page called links, or hyperlinks. A link may be colored or underlined text,

a picture, or an animated image. You can identify a link by moving the mouse

pointer over it. If the pointer changes to a hand, the item is a link.

To learn more about using the Web browser features, select

bar.

Link

Web

page

LinkedWeb page

Help in the menu

44 Using the Internet

Connecting to a Web site

After you set up an account with an Internet Service Provider (ISP) such as Gateway.net or AOL, you can access the many information sources on the Wo rld Wide Web.

To connect to a Web site:

1 Connect to your Internet account. After the computer connects, the

default opening page, your home page, opens.

2 To go to a different W eb site, type the address (called a URL for “universal

Resource Locator”) in the browser address bar (for example www.gateway.com) then click

- OR On your home page or another Web page, click a link to a Web site. The Web browser locates the server computer on the Internet, downloads

(transfers) data to your computer, and displays the opening page of the site that you requested.

GO on the browser address bar.

Sometimes Web pages display slowly. The speed that a Web page displays on your screen depends on the complexity of the Web page and other Internet conditions.

Using the World Wide Web 45

Downloadingfiles

Downloading is the process of transferring files from a computer on the

Internet to your computer.

To protect your computer against viruses, make sure that you scan the files

you download. For more information about scanning for viruses, see

“Protecting your computer from viruses” on page 50.

To download files or programs from a Web site:

1 Connect to your Internet account. 2 In the address bar, type the address of the Web site that contains the file

or program you want to download, then click bar.

- OR Click on links on a Web page to navigate to the Web site containing the

file that you want to download.

3 Create a folder where you want to store the file on your computer. 4 Click the link on the Web page for the file that you want to download. 5 Follow the on-screen instructions for saving the file in the folder that

you created.

GO on the browser address

A copy of the file is downloaded to your comp uter. The time that it takes to transfer the file to your computer depends on file size and Internet conditions.

6 Open the folder that you created. 7 Install or view the downloaded file by double-clicking it. If applicable,

follow the instructions provided on the Web site to run or install the program.

46 Using the Internet

Using e-mail

E-mail (electronic mail) lets you send messages to anyone who has an Internet connection and e-mail address. E-mail is a free service of your Internet account.

The Internet never closes, so you can send e-mail messages at any time. Your e-mail messages arrive at most e-mail addresses in minutes.

An e-mail address consists of a user name, the @ symbol, and the Internet domain name of the Internet Service Provider (ISP) or company that “hosts” that user. Your e-mail address is assigned when you sign up for an account with an ISP. For example, a person with an account with the Gateway.net ISP might have an e-mail address that is similar to this one:

User name Internet domain name

Sending e-mail

jdoe@gateway.net

To send e-mail using Gateway.net or AOL:

1 Connect to your Gateway.net or AOL account. 2 Click

3 Type the e-mail address of the recipient you want to send e-mail to in

4 Type the subject of your e-mail in the Subject box. 5 Type the e-mail message. 6 When finished, click

Create Mail.

- OR Click

Write.

the

Send To box.

Send Now.

Your e-mail is sent over the Internet to the e-mail address you specified.

Using e-mail 47

Checkingyour e-mail

To check your e-mail using Gateway. net or AOL:

1 Connect to your Gateway.net or AOL account. 2 Click

Read Mail.

- OR Click

Read.

For more information about managing and organizing your e-mail messages, see the online help in your e-mail program.

48 Using the Internet

Maintaining Your Computer

This chapter provides basic information about maintaining your computer

hardware and software.

Use the following table to set up the best maintenance schedule.

Maintenance task Immediately

after purchase

Back up files X X Scan hard drive X X Defragment hard drive X X Check for viruses X X Optimize and maintain your data X

Monthly When needed

Protecting your computer from viruses

A virus is a program that attaches itself to a program or data file on a computer

and then spreads from one computer to another. Viruses can damage data,

cause computers to malfunction, and can display annoying or offensive

messages. Some viruses can go unnoticed for long periods of time because they

are activated on a certain date or time.

Protect your computer from a virus by:

■ Obtaining an anti-virus program to check files and programs that are on

diskettes, attached to e-mail messages, or downloaded from the Internet

■ Getting all software from reputable sources and checking the s oftware for

viruses before installing it

■ Disabling macros on suspicious Microsoft Word and Excel files. These

programs will warn you if a document that you are opening contains a macro that might have a virus .

50 Maintaining Your Computer

Optimizing and maintaining your data

Windows provides several utilities you can use to manage your hard drive space and keep your hard drive running efficiently.

Windowsutilities

Scanning the hard drive forerrors

ScanDisk is a utility that examines the hard drive for errors and

file problems and corrects them so that your computer performs correctly.

If you use your computer several hours every day, you probably want to run ScanDisk once a week. But if you use your computer less frequently, once a month may be adequate. You should also run ScanDi sk if you ha ve hard dr ive problems.

Defragmentingthe harddrive

Sometimes Windows divides file data into pieces and stores them in different places on the hard drive. This is called fragmentation, and it is normal. But for the hard drive to use a file, it must search for all the pieces of the file, and this slows the hard drive performance.

Disk Defragmenter is a utility that organizes file data as one unit instead of in

pieces, improving hard drive performance. If you are connected to a network, log off before running the Disk

Defragmenter utility. While the Disk Defragmenter utility is running, do not use your keyboard or mouse. Using your computer while defragmenting will start the process again from the beginning .

Using Disk Cleanup

By deleting unnecessary files from the hard drive you free space. Use the Windows Windows files, delete temporary Internet files, empty the Recycle Bin, and dele te other files.

DiskCleanup utility to delete temporary

Optimizing and maintaining your data 51

Using the Maintenance Wizard

The Maintenance Wizard lets you schedule maintenance tasks such as running Disk De fragmente r and ScanDisk and deleting unnecessary files.

Windows maintenance

Checkinghard drive space

In Windows, you can see a chart of the available hard drive space.

Backingup files

Backing up files and removing them from the hard drive frees space for new

files on the hard drive. It also protects you from losing important information

if the hard drive fails or you accidentally delete files.

You should back up your files regularly to backup media. Use a backup devi ce

such as a CD-R, Zip drive, or other high -capacity backup device. If you do

not have a high-capacity backup device and you want to purchase one, you

can contact Gateway’s Add-on Sales departm ent or visit our Web site at

www.gateway.com.

52 Maintaining Your Computer

Running theWindows utilities using HelpSpot

HelpSpot contains information about all of these Windows utilities and maintenance steps, along with instructions on how to use them.

To run Windows utilities:

1 Start HelpSpot. For instructions on how to start HelpS pot, see “HelpSpot”

on page 20.

2 Under the Fixing & Contacts section, click

Maintenance & Fixing.

Optimizing and maintaining your data 53

3 For more information about a Windows Utility, as well as information

on how to start the Windows Utilities, click the Utility topic you are interested in.

54 Maintaining Your Computer

Customizing Your Computer

This chapter provides information about customizing your computer by

adding new hardware devices and changing settings in Windows.

Yo u c an :

■ Change screen and display settings

■ Change the background and screen saver

■ Adjust the mouse settings

■ Install additional devices

Adjusting the screen and desktop settings

You can adjust the screen settings for brightness, contrast, and horizontal and vertical image position using the controls on the front of your monitor. For more information about these adjustments, see your monitor guide.

Adjusting the color depth and screen area are two of the basic settings you

may need to change. Y ou also can adjust the display settings such as th e screen

background and screen saver using the Display Propert ies window.

Some games and video-intensive progra ms change your screen settings

automatically, but do not return them to their original v alues when you close

the game or program. In those cases, you will have to manually return your

settings to normal.

Adjusting the color depth

Color depth is the number of colors your monitor displays. Various image types

require various color depths for optimum appearance on your monitor. For

example, simple color drawings may appear adequately in 256 colors while

full-range photographs usually need 24-bit True Color (which renders millions

of colors) to be displayed with optimum qua lity.

Windows lets you choose from four color depth settings for your monitor.

W e recommend that a 16-bit or higher setting be used at all times. If the color

in your images seems “false” or “jumpy,” especially after you have played a

game or run a video-intensive program, check the color depth setting and

return it to 16-bit or higher, if necessar y.

Adjusting the screen area

The screen area adjustment in Windows lets you chan ge the screen area to a

size you prefer. For example, you may want to increase the screen area if you

need to have many icons on your desktop. Or you may want to decrease the

screen area to make reading and identifying objects on the displa y easier.

The larger the screen area, the smaller individual components of the screen,

such as icons and menu bars, appear.

56 Customizing Your Computer

Applying a color scheme

A color scheme is a set of colors that you can apply to your Windows environment. You can change the appearance of the desktop, windows, dialog boxes, and other Windows components by selecting a new color sch eme.

If you do not want to use the color schemes that Windows provides, you can create and save your own s chemes.

Changing the desktop background

The Windows desktop background ca n be changed to either a picture or HTML document. Windows provides several background pictures. You also can use pictures or HTML documents that you have created or retrieved from other sources.

Important If Active Desktop is enabled and you have chosen to

displayWebcontent,the standard desktop background will be partially or completely hidden, so you may not be able to see changes you have made in the background. For more information about Active Desktop, see Windows online help.

Selecting a screen saver

An image may get burned in on your monitor screen if you leave your computer on for long periods of time without using it. You should use a screen saver to avoid this damage.

You can also use a screen saver to prevent others from viewing your screen while you are away from your computer.

WIndows supplies a variety of screen savers that you can choose from, and many more are available from the Internet and as commercial produc ts.

Adjusting the screen and desktop settings 57

Adjusting your settings using HelpSpot

HelpSpot contains instructions for changing display settings.

To adjust Windows settings:

1 Start HelpSpot. For instructions on how to start HelpS pot, see “HelpSpot”

on page 20.

2 Under the Learning & Using section, click

Personalizing FAQ.

58 Customizing Your Computer

3 For more information about a Windows setting, as well as information

on how to customize your settings, click the customizing topic you are interested in.

Adjusting the screen and desktop settings 59

Changing the mouse settings

You can adjust the double-click speed, pointer speed, left-hand or right-hand

configuration, and other mouse settings.

To change your mouse s ettings:

1 Click Start, then select Settings, the n Control Panel. The Control Panel

window opens.

2 If you do not see the 3 Double-click the 4 Click one of the tabs to change your mouse settings:

Mouse icon, click view all Control Panel options.

Mouse icon. The Mouse Properties dialog box opens.

■ Buttons lets you change the button configuration and the

double-click speed.

■ Pointers lets you customize the look of your cursor and pointer.

■ Motion lets you set your pointer speed and pointer trails.

60 Customizing Your Computer

Power management

Using Standby mode

Computer equipment can account for a significant portion of energy use in the home and office environment. You may not want to shut down your computer each time you leave it, especially if you plan to be away for only a short time. Windows lets you use the Standby mode to conserve en ergy when the system is not in use.

Always save your work before using the Standby mode. Once in Standby, your computer reduces or turns the power off to most devices except memory. However, the info rmation in the memory is not saved to the hard drive. If power is interrupted, the information is lost.

The table below shows how to change the power modes.

If your computer is ...

Off Start up Press the power button. On Enter

In Standby mode

On Shut down Click Start, then select Shut Down,

...and you want to...

Standby mode Exit

Standby mode

...then

Click Start, then select Shut Down, then Standby, then click OK.

Move the mouse or press any key on the keyboard.

Shut down, then click OK.

Power management 61

Changing power settings

You ca n change power managem ent settings, su ch as the power button

function and power-saving timers, by changing power settings in Windows.

You can also adjust power schem es, adjust advanced p ower settings, and

enable Hibernate mode.

Power schemes (groups of power settings) let you change power saving options

such as when the monitor or hard drive is automatically turned off. You can

also select one of the defined power schemes or create a custom power scheme.

Advanced power settings let you assign different power saving modes to the

power button.

Hibernate mode (al so called save to d isk) writes all current memory (RAM)

information to the hard drive, then turns the computer completely off. The

next time you turn on the computer, it reads the memory information from

the hard drive and opens the programs and documents that were open when

you activated hibernate.

To change the power scheme:

1 Click Start, then select Settings, the n Control Panel. The Control Panel

window opens.

2 If you do not see the

62 Customizing Your Computer

PowerOptions icon, click view all Control Panel options.

3 Double-click the Power Options icon. The Power Options Properties dialog

box opens.

4 Select a defined power scheme from the drop-down list.

- OR Set the timers for

then save your custom power scheme by clicking

System stand by, Turn off monitor, and Turn off hard disks,

Save As and t yping in

a name for the scheme.

5 Apply the changes by cl icking

OK.

To change advanced power management settings:

1 Click Start, then select Settings, the n Control Panel. The Control Panel

window opens.

2 If you do not see the 3 Double-click the

box opens.

PowerOptions icon, click view all Control Panel options.

PowerOptions icon. The Power Options Properties dialog

Power management 63

4 Click the Advanced tab.

5 Change the settings, then save them by clicking

OK.

To enable Hibernate mode:

1 Click Start, then select Settings, the n Control Panel. The Control Panel

window opens.

2 If you do not see the 3 Double-click the Power Options icon. The Power Options Properties dialog

box opens.

PowerOptions icon, click view all Control Panel options.

64 Customizing Your Computer

4 Click the Hibernate tab.

5 Select the

Enable hibernate s upport check box, then click Apply. Hibernate

mode is now an option you can select in the Advanced tab.

6 Click the

Advanced tab.

7 Select Hibernate as one of the adva nced power settings, then save the

changes by clickin g

OK.

Power management 65

About installing a printer, scanner, or other peripheraldevice

Your computer has one or more Universal Serial Bus (USB) connectors, serial

ports, and parallel ports for connecting peripheral devices such as printers,

scanners, and digit al cameras to your comp uter.

USB ports are plug-and-play, which means that you usua lly can use a USB

device by just plugging it into the USB c onnector. Windows establishes

communication between your computer and the device automatically.

Parallel and serial port peripheral devices are not plug-and-play, so they

usually require a setup program and device drivers (small programs that let the

device communicate with your computer and other software).

Refer to the device documentati on for detailed informa tion and installation

instructions.

66 Customizing Your Computer

Restoring Software

If your computer is not working p roperly, try the following options to correct

the problem:

■ Troubleshooting. For more information, see “Troubleshooting” on

page 71.

■ Reinstall the device drivers. For more information, see “Reinstalling

device drivers” on page 68.

■ If the options above do not correct the problem, you can use the Gateway

PC Recovery CDs to reinstall Windows and other software. Find out more

about the reinstallation options in “Reinstalling Windows” on page 69 and “Reinstalling programs” on page 69.

Reinstalling device drivers

Device drivers are programs that control devices such as monitors, CD drives,

and modems. Drivers tran slate information bet ween computer device s and

programs.

Drivers for your original computer hardware are installed at Gateway. Also,

if you just reinstalled Windows, the device drivers were automatically

reinstalled. However, if you install a new device, you need to install the drivers

provided by the device manufacturer.

You should reinstall device drivers:

■ If directed to do so while troubleshooting

■ If you see a message indicating that there is a problem with a device d river

To reinstall device dr ivers:

1 Place Disc 2 of the Gateway PC Recovery CD into your CD drive. The

Gateway PC Recovery program starts. Go to Step 5.

- OR If the program does not start automatically, go to Step 2.

2 Click 3 In the

4 Click 5 Click the 6 Select the device drivers to reinstall. 7 Click 8 Follow any additional on-screen instructions.

Start, then select Run. The Run dialog box opens.

Open text box, type D:\RUNMENU.EXE (where D is the drive letter

of your CD drive).

OK. The Gateway PC Recovery program starts.

Reinstall tab.

Install.

Depending on the driver you are reinstalling, you may only need to restart your computer to complete the installation. However, if a setup wizard opens when you restart your computer, follow the on-screen instructions.

68 Restoring Software

Reinstalling Windows

The Ga teway PC Rec overy CD steps you through reinstalling Windows. It automatically reinstalls the hardware device drivers and some software. The remaining software is installed using the CDs that came with your computer.

Warning All files and partitions you have created or software that

you have installed since your system left the factory will be erased. Make sure you backup copies of these files on external backup media before continuing this process.

To reinstall Windows:

1 With Disc 1 of the Gateway PC Recovery CD in the CD drive, restart your

computer. The Gateway PC Recovery menu opens.

2 Follow the on-screen instructions. The on-screen instructions step you

through the operating system and device drivers installation.

Reinstalling programs

If you have problems running a program or if you have reinstalled your operating system, you can reinstall programs from the Gateway PC Recovery CD and the program CDs. Follow the installation instructions on each CD.

To reinstall a program from the Gateway PC Recover y CD:

1 Place Disc 2 of the Gateway PC Recover y CD into your CD drive. The

Gateway PC Recovery program starts. Go to Step 5.

- OR If the program does not start automatically, go to Step 2.

2 Click 3 In the

4 Click 5 Click the Reinstall tab. 6 Select the program to reinstall.

Start, then select Run. The Run dialog box opens.

Open text box, type D:\RUNMENU.EXE (where D is the drive letter

of your CD drive).

OK. The Gateway PC Recovery program starts.

Reinstalling Windows 69

7 Click Install. 8 Follow any additional on-screen instructions.

Depending on the program you are reinstalling, you may only need to restart your computer to complete the installation. However, if a setup wizard opens when you restart your computer, follow the on-screen instructions.

To reinstall a program from a CD:

1 Place the program CD in your CD drive. 2 Complete the reinstallation by following the instructions included with

the program CD.

70 Restoring Software

Troubleshooting

This chapter provides some solutions to common computer problems. Use the

information to troubleshoot and correct typical hardware and software issues.

If the suggestions in this chapter do not correct the problem, see “Getting

Help” on page 19, for more information about how to get help.

Safety guidelines

While troubleshooting your computer, follow these safety guidelines:

■ Never remove your computer cover.

■ Do not attempt to open the monitor. To do so is extremely dangerous.

Even if the power is disconnected, energy stored in the monitor components can be dangerous. Also, opening the monitor voids the warranty.

First steps

Try these things first before going to the following sections:

■ Make sure the power cable is connected to your computer and an

AC outlet and that the AC outlet is supplying power.

■ If you use a power strip, make sure it is turned on.

■ If a peripheral such as the keyboard or mouse does not work, disconnect

and reconnect the device to make sure all connections are secure.

72 Troubleshooting

CD drive

The computer does not recognize the CD drive

■ Make sure the CD label is facing up, then try again.

■ Try a different CD. Occasionally CDs are flawed an d cannot be read by

the CD drive.

■ Shut down and restart your computer.

■ Clean the disc. For instructions, see “Cleaning CDs” on page 74.

■ Reinstall the device driver. For instructions, see “Reinstalling device

drivers” on page 68.

AudioCD does not produce sound

■ If you have two CD drives, try the other drive.

■ Make sure the CD label is facing up, then try again.

■ Check the speaker cables. Make sure they are connected properly and

securely.

■ Click the speaker icon in the lower right corner of the taskbar and make

sure the volume controls are turned up.

■ Make sure mute controls are turned off by double-clicking the speaker

icon in the lower right corner of the taskbar and making sure that the

Master Out, CD Audio, MIDI, Digital, a nd Wave mute check boxes are not

selected. For more information about setting the mute control, see “Adjusting the volume” on page 36.

■ Shut down and restart your computer.

■ Clean the CD. For instructions, see “Cleaning CDs” on page 74.

■ Reinstall the audio device drivers. For instructions, see “Reinstalling

device drivers” on page 68.

CD drive 73

Cleaning CDs

Clean CDs by wiping from the center to the edge, not around in a c ircle, using

a product made especially for the purpose.

Computer

The computer will not start

■ Make sure the power cable is connected to an AC power source and the

computer is turned on.

74 Troubleshooting

File management

A file was accidentally deleted

If the file was deleted at a DOS prompt, it cannot be restored.

To restore files that were deleted in Windows:

1 Double-click the Recycle Bin icon. 2 Right-click the file you want to restore, then select Restore.

Hard drive

You receive an “Insufficient disk space” errormessage

■ Delete unnecessary files from the disk using Disk Cleanup. For more

information, see “Using Disk Cleanup” on page 51.

■ Empty the Recycle Bin by right- clicking the RecycleBin icon and selecting

EmptyRecycleBin from th e pop-up menu.

■ Save your files to another disk or drive. If the hard drive is full, copy any

files not regularly used to ba ckup med ia, then d elete them f rom the hard drive.

The hard drive cannot be accessed, or you receive a “General failure reading drive C” error message

■ Try restarting y our computer by pressing CTRL+ALT+DEL.

■ If your computer has been subjected to static electricity or ph ysical shock,

you may need to reinstall the operating system.

File management 75

Internet

You cannot connect to the Internet

■ Make sure your computer is connected to the telephone line and the

telephone line has a dial tone. Use the Setup poster to make sure that the connections have been made correctly.

■ If you have the call waiting feature on your telephone line, make sure

it is disabled.

■ Make sure your account with your Internet Service Provider (ISP) is set

up properly. Contact your ISP technical support for help.

■ Make sure you do not have a probl em with your modem. For information

about solving modem problems, see “ Modem” on page 77.

You receive an “Unable to locate host” message and are unable to

browsethe Internet

This problem can occur when you have typed a URL (Web address) incorrectly ,

lost your Internet connection, or your ISP is having technical difficulties.

Double-check the URL or try a different URL. If the error message still appears,

disconnect from the ISP connect ion and c lose y our brow ser. Then reconnect

and open the browser. If you still get the error, you may have a problem with

your Internet connection or ISP.

Connecting to a Web site takes too long

Many factors can affect Internet performance:

■ Condition of the telephone lines in your residence

■ Condition of the telephone lines and switches at your local telephone

company

■ Condition of the Internet computers to which you connect and

the number of users accessing those computers

■ Complexity of graphics and multimedia on Web pages

■ Having multiple Web browsers open, performing multiple downloads,

and having multiple programs open on your computer

76 Troubleshooting

Keyboard

The keyboarddoes not work

■ Make sure the keyboard cable is plugged in correctly.

■ Try a keyboard that you know works to make sure the keyboard port

works.

■ Reinstall the keyboard device driver. For instructions, see “Reinstalling

device drivers” on page 68.

■ If you spilled liquid in the keyboard, turn off the computer and unplug

the keyboard. Clean the keyboard and turn it upside down to drain it. Let the keyboard dry before using it again.

Cleaning the keyboard

You should clean the keyboard occasionally to free it of dust and lint trapped under the keys. The easiest way to do this is to blow dirt from under the keys using an aerosol can of air with a narrow, straw-like extension.

If you spill liquid on the keyboard, turn off the computer and turn the unit upside down. Let the liquid drain, then let the keyboard dry before trying to use it again. If the keyboard does not work after it dries, you may need to replace it.

A keyboardcharacter keeps repeating

■ Make sure nothing is resting on the keyboard.

■ Make sure a key is not stuck. Press each key to loosen a key that might

be stuck, then restart the computer.

Modem

Your modem does not dial or does not connect

■ Make sure your computer is connected to the telephone line and the

telephone line has a dial tone. Use the Setup poster to make sure that the connections have been made correctly.

■ Make sure that the modem cable is less than 6 feet (1.8 meters) long.

■ Remove any line splitters or surge protectors from your telephone line,

then check for a dial tone by plugging a working telephone into the telephone wall jack.

Keyboard 77

■ If you have additional telephone services such as call waiting, call

messaging, or voice mail, make sure that all messages are cleared and call waiting is disabled before using the modem. Contact your telephone service to get the correct code to temporarily disable the service. Also make sure the modem dialing properties are set appropriately.

To check the dialing properties:

1 Click Star t, then s elect Settings,thenControl Panel. The Control

Panel window opens.

2 If you do not see the Modems icon, click view all control panel

options.

3 Double-click the Modems icon, then click Dialing Properties.The

Dialing Properties window opens.

4 Make sure all settings are correct.

■ Disconnect any answe ring machine, fax mach ine, or printer that is on

the same line as the modem. You should not have these devices plugged into the same telephone line as the modem.

■ Make sure that you are not using a digital, rollover, or PBX line. These

lines do not work with your modem.

■ Check for line noise (scratchy, crackling, or popping sounds). Line noise

is a common prob lem th at ca n ca u se t he m ode m to co nne ct at a sl ower rate, abort downloads, or even disconnect. The faster the modem, the less line noise it can tolerate and still work properly.

Listen to the line using your telephone. Dial a sing le number (suc h as 1). When the dial tone stops, listen for line noise. Wiggle the modem cable to see if that makes a difference. Make sure the connectors are free from corrosion and all screws in the wall or telephone jack are secure.

You can also ca ll your telephone service and have th em check the telephone line for noise or low line levels.

■ Try another telephone line (either a different telephone number in your

house or a telephone line at a different location). If you can connect on this line, call your telephone company.

■ Try connecting wit h the mod em at a lower conne ction speed. If reducing

the connect speed lets you connect, contact your telephone company. The telephone line may be too noisy.

78 Troubleshooting

You cannot connect to the Internet

■ The ISP may be having technical difficulties. Contact your ISP technical

support for help.

■ See if the modem works with a different communications program. The

problem may be with just one program .

Your 56K modem does not connect at 56K

Current FCC regulations restrict actual data transfer rates over public telephone lines to 53K. Other factors, such as line noise, telephone service provider equipment, or ISP limitations, may lower the speed even further.

Upload (sending data out your computer) speeds are limited to 33.6K. You can check modem connection speeds and dial-up network (DUN)

connections by accessing the gateway.your.way dial-up server. The server also contains drivers, patches, and updates for current Gateway hardware and software.

The server provides a secure connection and is a stand-alone server. You cannot use it to access the Internet. The server cannot be accessed Mondays from 8:00 a.m. to 12:00 p.m. CST.

To access the gateway.your.way dial-up server:

1 Insert Disc 1 of the System Restoration Kit. 2 Select Help. 3ClickSupport Web Site, then follow the on-screen instructions. 4 To check your modem connection speed, select the Direct Dial option. After your

modem connects, hover your mouse cursor over the Dial-Up Networking icon (located in the System Tray, next to the clock on your Taskbar).

Modem 79

The modem is not recognized bythe computer

■ Make sure the line connected to the modem is working and plugged into

the approp riate c onnect ion on the modem . Use th e Setup po ster to make sure that the connections have been made correctly.

■ If the modem shares the telephone line with another devic e, make sure

the telephone line is not in use (for example, someone is on the telephone, or another modem is in use).

■ Use the modem cable that came with your computer. Some telephone

cables do not meet required cable standards and may cause problems with the modem connection.

■ Shut down and restart your computer.

■ Run Windows modem diagnostics.

To run modem diagnosti cs:

1 Close all open programs. 2ClickStart, then select Settings,thenControl Panel. The Control

Panel window opens.

3 If you do not see the Modems icon, click view all control panel

options.

4 Double-click the Modems icon. The Modems Properties dialog box

opens.

5ClicktheDiagnostic tab, clickthe COM port next to the name of the

modem, then click More Info. The Modem Info dialog box opens. If information about the modem appears, the modem passed diagnostics. If no modem information is available, a white screen appears with no data, or if you get an error such as “port already open”or “the modemhas failedto respond”, the modem did not pass diagnostics.

■ Reinstall the device driver. For instructions, see “Reinstalling device

drivers” on page 68.

80 Troubleshooting

The modem is noisy when it dials and connects

When your modem tries to connect to another modem, it begins handshaking. Handshaking is a digital “getting acquainted” conversation between the two modems that establishes connection spe eds and communication protocols. You may hear unusual handshaking sounds when the modems first connect. If the handshaking sounds are too loud you can turn the modem volume down.

To turn down the modem volume:

1ClickStart, thenselectSettings,thenControlPanel.The ControlPanelwindow

opens. 2 If you do not see the Modems icon, click view all control panel options. 3 Double-click the Modems icon. The Modems Properties dialog box appears. 4ClickProperties. 5 Adjust the Speaker volume control. 6ClickOK.

Modem 81

You receive an “Unable to establishprotocols” error message

■ Reinstall dial-up networking and dial-up netw orking components.

To reinstall dial-up n etworking :

1ClickStart, then select Settings,thenControl Panel. The Control Panel window

opens. 2 Click/Double-click Add/Remove Programs,thenclicktheWindows Setup tab. 3 Double-click Communications. 4 Click to clear the Dial-Up Networking checkbox, thenclickOK twice.The System

Settings Change dialog box opens. 5ClickOK. The computer restarts. 6ClickStart, then select Settings,thenControl Panel. The Control Panel window

opens. 7 Double-click the Add/RemovePrograms icon,then clickthe Windows Setup tab. 8 Double-click Communications. 9 Click to select the Dial-Up Networking check box, then click OK twice. The

System Settings Change dialog box opens.

10 Click Yes. The computer restar ts. If you are askedto insert a CD from the System

Restoration Kit, do so.

To reinstall dial-up ne tworking c omponent s:

1 Click Start, then select Settings,thenControl Panel.The Control Panel window

opens. 2 If you do not see the Network icon, click view all control panel options. 3 Double-click the Network icon. 4IfTCP/IP is not included in the Network Components list, click Add, then select

Protocol,Add,thenMicrosoft as the manufacturer. ClickTCP/IP on the right side

ofthedialogbox,thenclickOK. 5 Click Client for Netware Networks, then click Remove. 6 Click IPX/SPX, then click Remove. 7 Click NetBeui,thenclickRemove. 8MakesurethePrimary Network Logon field is set to Windows Logon. 9 Click OK twice, then restart the computer.

82 Troubleshooting

Monitor

The screen area is not correct

■ Change the screen area from the Display Properties dia log box. For

instructions to change the screen area, see “Adjusting the screen are a” on page 56.

The computer is running but there is no display

■ Make sure the monitor is plugged in and turned on. If the monitor is

turned on, the power LED should be lit.

■ Make sure the monitor cable is connected to the video connection on

the back of your computer.

■ Check the connector and ca ble for bent or damaged pins.

■ Adjust the brightness and contrast controls to the cente r position.

■ Reinstall the device driver. For instructions, see “Reinstalling device

drivers” on page 68.

■ Connect a working monitor to your computer.

The text on the display is dim or difficult to read

■ Adjust the brightness and contrast controls.

■ Move the monitor away from sources of electrical interference, such as

televisions, unshielded speakers, microwaves, fluorescent lights, and metal beams or shelves.

■ Use the monitor degauss feature (see your monitor documentation) or

turn off your computer and monitor, leave them off for at least a half hour, then restart your computer.

■ Change the display settings.

To change the display settings:

1ClickStart, then select Settings, then Control Panel. The Control Panel window

opens. 2 Click/Double-click the Display icon, then click the Settings tab. 3 Change the settings.

For more information about display settings, see “Adjusting the screen and desktop settings” on page 56 and HelpSpot.

Monitor 83

Mouse

The mouse does not work

■ Make sure that the mouse cable is plugged in correctly.

■ Try a mouse you know is working to make sure the mouse port works.

■ Shut down and restart your computer.

■ Reinstall the device driver. For instructions, see “Reinstalling device

drivers” on page 68.

The mouse works erratically

■ Clean the mouse. If the mouse pointer begins moving erratically across

the screen or becomes difficult to control precisely, then cleaning the mouse will likely improve the mouse accuracy.

To clean your mouse:

1 Turn the mouse upside down.

Rotate the retaining ring on the bottom of the mouse

counter-clockwise

Remove the retaining ring and mouse ball.

84 Troubleshooting

4 Rem ove any dust, lint, or dirt from the mouse ball with a soft clot h.

5 Clean the mouse rollers with a cotton swab dipped in isopropyl

alcohol.

6 Replace the mouse ball and lock the retaining ring into place.

Mouse 85

Power

My system is turned on but nothing is getting power

■ If your system is plugged into a surge protector, make sure the surge

protector is securely connected to an electrical outlet, switched on, and working properly. Plug a working device, such as a lamp, into the outlet and turn it on to test the outlet.

■ Make sure all components are connected securely to the surge p rotector

and properly switched on.

Printer

Printer will not turn on

■ Make sure the power cable is plugged into an AC power source.

Printer is on but will not print

■ Check the cable between the printer and the computer. Make sure it is

connected to the proper port.

■ Check the connector and cable for bent or broken pins.

■ Reinstall the printer driver. Use the manual that came with your printer

for instructions on installing the printer driver.

■ If the printer you want to print to is not the default printer, make sure

you have selected it in the printer setup.

To set up a default printer:

1 Click Start, then select Settings, then Printers. 2 Right-click on the name of the printer you want to be the default

printer. A menu opens.

3SelectSet as Default.

You receive a “Printer queue is full” errormessage

■ Make sure the printer is not set to work offline.

■ Wait until files have been printed before sending additional files to the

printer.

86 Troubleshooting

■ If you print large files or many files at one time, you may want to add

additional memory to the printer . Consult the printer documentation for instructions for adding additional memory.

To make sure the printer is not set to wo rk offline:

1ClickStart, then select Settings,thenPrinter. 2 Double-click the icon for the printer you want to use. 3SelectPrinter.IfthereisaUse PrinterOffline option on the menu,

click to clear the check mark.

You receive a “Printer is out of paper” errormessage

■ After adding paper, make sure the printer is online. Most printers have

an online/offline button that you need to press after adding paper.

ScanDisk

When you started your computer,it ran ScanDisk

The computer probably had its power interrupted or was improperly shut down. Windows automatically runs ScanDisk at startup when the computer was improperly shut down.

ScanDisk fixes errors on the hard drive to minimize data loss. To prevent ScanDisk from running when you start your computer, ma ke sure you always shut down by selecting

Sound

You are not getting sound fromthe speakers

■ If you are using external speakers, check your speaker connec tions.

■ Make sure the Windows volume control is turned up by clicking the

taskbar speaker icon.

■ Make sure that the Mute option is not selected. For more information

about setting the mute control, see “Adjusting the volume” on page 36.

Shut Down from the Start menu.

ScanDisk 87

Beforecalling fortechnical support

If you have a technical problem with your computer, follow these recommendations before contacting Gateway technical support:

■ Make sure that your computer is connected properly to a grounded

AC outlet that is supplying power. If you use a power strip, make sure that it is switched on.

■ If a peripheral device such as a keyboard or mouse does not appear to

work, make sure that all cables are plugged in securely.

■ If you have recently installed hardware or software, make sure that you

have installed it according to the instructions provided with it. If you did not purchase the hardware or software from Gatew ay, refer to the manufacturer docum entation and technic al support resources.

■ If you have “how to” questions about using a pr ogram, consult:

■ Online Help

■ Printed documentation

■ The software publisher’s Web site

■ Consult the troubleshooting chapter of this guide.

Warning To avoid bodily injury, do not attempt to troubleshoot your

computer problem if:

■

Power cords or plugs are damaged

■

Liquid has been spilled into your computer

■

Your computer was dropped

■

The cabinet was damaged Instead, unplug your computer and contact a qualified computer technician.

88 Troubleshooting

Technical support resources

Gateway offers a wide range of customer service, technical support, and information services. If you have questions or problems, contact the Gateway service that is most appropriate for your needs:

Resource Service description How to reach

Automated troubleshooting system (ATS)

Fax on demand support

Gateway fee-based software tutorial service

World Wide Web Access a variety of online information about

E-mail support services

Gateway Client Care

Use an automated menu system and your telephone keypad to find answers to common problems.

Order a catalog of documents on common problems, then order documents by document numbers. The documents will be faxed to you.

Get tutorial assistance for software issues billed by the issue or by the minute.

Gateway, its products, and its software and hardware manufacturers.

Get help by submitting an e-mailform to one of the Gateway support services. Complete an e-mail form, then click Submit at the bottom of the form. Your e-mail goes to an onlineservice representative who will assist you as quickly as possible.

T alk to a Gateway Client Care representative about a non-tutorial support question. Make sure you are at your computerwhereyoucan try troubleshooting ideas with the technician. Be prepared to explain the problem including error messages you have received or steps that youhavetakentosolvetheproblem.Have your e-mail address, name, customer ID or order number, serial number, and system information available.

800-846-2118 (US) 877-709-2945 (Canada)

800-846-4526 (US) 877-709-2951 (Canada)

800-229-1103 (by issue) 900-555-4695 (by minute)

www.gateway.com/support

http://www.gateway.com/ support/contact/index.shtml

800-846-2301 (US) 888-888-2032 (Canada)

Technical support resources 89

Resource Service description How to reach

Gateway.net AOL

CompuServe Sales,

accounting, and warranty

Get support for your ISP account. 877-247-2051 (US)

800-827-6364 (US) 888-265-4357 (Canada) 800-848-8990 (US)

Get information about available systems, pricing orders, billing statements, warranty service, or other non-technical issues.

800-846-2000 (US) 888-888-2037 (Canada)

90 Troubleshooting

Safety, Regulatory, and Legal Information

Important safety information

Y our Gateway system is designed and tested to meet the latest standards for safety of information technology equipment. However , to ensure safe use of thi s product, it is import ant that the safety instructions marked on the product and in th e documentation are followed.

Warning Always follow these instructions to help guard against

personal injury and damage to your Gateway system.

Settingupyoursystem

■

Read and follow all instructions mar ked on the p roduct and in t he documentation before you operate your system. Retain all safety and operating instructions for future use.

■

Do not use this product near water or a heat source such as a radiator .

■

Set up the system on a stable work surface.

■

The product should be operated only from the type of power source indicated on the rating label.

■

If your computer has a voltage selector switch, make sure that the switch is in the proper position for your area. The voltag e selector switch is set at the factory to the correct voltage.

■

Openings in the computer case are provided for ventilation. Do not block or cover these openings. Make sure you provide adequate space, at least 6 inches (15 cm), around the system for ventilation when you set up your work area. Never insert objects of any kind into the computer ventilation openings.

■

Some products are equipped with a three-wire power cord to make sure that the product is properly grounded when in use. The plug on this cord will fit only into a grounding-type outlet. This is a safety feature. If you are unable to insert the plug into an outlet, contact an electrician to install the appropriate outlet.

■

If you use an extension cord with this system, make sure that the total ampere rating on the products plugged into the extension cord does not exceed the extension cord ampere rating.

■

If your system is fitted with a TV Tuner , cable, or satellite receiver card, make sure that the antenna or cable system is electrically grounded to provide some protection against voltage surges and buildup of static charges.

Care during u se

■

Do not walk on the power cord or allow anything to rest on it.

■

Do not spill anything on the system. The best way to avoid spills is to avoid eating and drinking near your system.

■

Some products have a replaceable CMOS battery on the system board. There is a danger of explosion if the CMOS battery is replaced incorrectly . Replace the battery with the same or equivalent type recommended by the manufacturer . Dispose of batteries according to the manufacturer’s instructio ns.

■

When the computer is turned off, a small amount of electrical current still flows through the computer . T o avoid electrical shock, always unplug all power cables and modem cables from the wall outlets before cleaning the system.

■

Unplug the system from the wall outlet and refer servicing to qualified personnel if:

■

The power cord or plug is damaged.

■

Liquid has been spilled into the system.

■

The system does not operate properly when the operating instructions are followed.

■

The system was dropped or the cabinet is damaged.

■

The system performance changes.

Replacement parts and accessories

Use only replacement parts and accessories recommended by Gateway.

Important Do not use Gateway products in areas classified as

hazardous locations. Such areas include patient care areas of m edical and dental facilities, oxygen-laden environments, or industrial facilities.

Caution To reduce the risk of fire, use only No. 26 AWG or larger

telecommunications line cord.

Regulatory compliance statements

United Statesusers

FCC Part 15

This device has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a resident ial installation. This equipment generates, uses , and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interfer ence to radio or television receptio n. However, th ere is no guarantee that interference will not occur in a part icular installation. If this equipment does cause interference to radio and television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

■

Reorient or relocate the receiving an tenna

■

Increase the separation between the equipment and receiver

■

Connect the equipment into an outlet on a circuit different from that to which the receiver is connected

■

Consult the dealer or an experienced radio/TV technician for help.

Compliance Accessories: The accessories associated with this equipment ar e: shielded video cable. These accessories are required to be used in order to ensure compliance with FCC rules.

FCC declarationof conformity

Responsible party:

Gateway Companies, Inc. 610 Gateway Drive North Sioux City, SD 57049 (605) 232-2000 Fax: (605) 232-2023

Product:

■

Gateway LC 2

For unique identificatio n of the product configuratio n, please submit the 10-digi t serial number found on the product to the responsible party.

This device complies with Part 15 of the FCC Rules. Operation of this product is subject to the following two conditions: (1) thi s device may not cause harmful inter ference, and (2) this device must accept any interference recei ved, including in terference that may cause undesired operation.

Caution Changes or modifications not expressly approved by

Gateway could void the FCC compliance and negate your authority to operate the product.

FCC part 68 (applicable to products fitted with USA modems)

Y our modem complies with Par t 68 of the Federal Communications Commission (FCC) rules. On the computer or modem card is a label that contains the FCC registration number and Ringer Equivalence Number (REN) for this device. If requested, this information must be provided to the telephone company.

An FCC-compliant telephone line cord with a modular plug is requ ired for use with this device. The modem is designed to be connected to the telephone network or premises wiring using a compatible modular jack which is Part 68-compliant. See installation instructions f or details.

The Ringer Equivalence Number (REN) is used to determine the number of devices which may be connected to the telephone line. Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call. In most areas, the sum of RENs should not exceed five (5.0). T o be certain of the number of devices that may be connected to a line, as determined by the total RENs, contact the local telephone company.

If this device causes harm to the telephone network, th e telephone company will notify you in advance that temporary discontinuance of service may be required. The telephone company may request that you disconnect the equipment until the problem is resolved.

The telephone company may make changes in its facilities, equipment, operations, or procedures that could affect the operation of this equipment. If this happens the telephone company will provide advance notice in order for you to make necessary modific ations to maintain uninterrupted service.

This equipment cannot be used on telephone company-provided coin service. Connection to party line service is subject to state tariffs. Contact the state public utility commission or public service commission for information.

When programming or making test calls to emergency numbers:

■

Remain on the line and briefly explain to the dispatcher the reason for the call.

■

Perform such activities in the off-peak hours such as early morning or late evenings.

The United States Telepho ne Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device to send any message via a telephone fax machine unless such message clearly contains, in a margin at the top or bottom of each transmitted page or on the first page of the transmission, the date and time it is sent, an identifica tion of the business, other entity, or other individual sending the message, and the telephone number of the sending machine or such business, other entity, or individual. Refer to your fax communication software documentation for details on how to comply with the fax-branding requirement.

Canadian users

ICES-003

This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the radio interferenc e regulations of Industry Canada.

Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de Classe B prescrites dans le règlement sur le brouillage radioélectrique édicté par Industrie Canada.

DOC notice (for products fitted with an IC-compliant modem)

The Industry Canada label identifies certified equ ipment. This certific ation means that the equipment meets certain telecommunications network protective, operatio n, and safety requirements. The Department does not gua rantee the equi pment will operate to the users’ satisfaction.

Before installing this equipment, users s hould make sure that it is permissible to be connected to the facilities of the local telecommunications company . The equipment must also be installed using an acceptable method of connection. In some cases, the inside wiring associated with a single-line individual service may be extended by means of a certified connector assembly. The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations.

Repairs to certified equipment should be made by an authorized Canadian mainten ance facility designated by the supplier. Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications company cause to request the user to disconnect the equipment.

Users should make sure for their own protection that the electrical ground connections of the power utility , telephone lines, and internal metalli c water pipe system, if present, are connected together . This precaution may be particula rly important in rural areas.

Warning To avoid electrical shock or equipment malfunction do not

attemptto makeelectrical groundconnectionsby yourself. Contact the appropriate inspection authority or an electrician, as appropriate.

The Ringer Equi valence Numbe r (REN) assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5.

European users

European directives

This Information T echnology Equi pment has been tested and found to comply with the following European direc tives:

■

EMC Directive 89/336/EEC amending directive 92/31/EEC & 93/68/EEC as per

- EN 50081-1:1992 according to EN 55022:1994 Class B EN 61000-3-2:1995 or EN 605 55-2:1987 EN 61000-3-3:1995 or EN 605 55-3:1987

- EN 50082-1:1992 according to EN 61000-4-2:1995 or IEC 801-2 :1984 EN 61000-4-3:1996 or IEC 801-3 :1984 EN 61000-4-4:1995 or IEC 801-4 :1988

■

Low Voltage Directive (Safety) 73/23/EEC as per EN 60950:1992(A1/A2/A3/A4/A11)

Europeantelecommunication information (for products fittedwith EU-approved modems)

Marking by the symbol indicates compliance of this equipment to the Radio and T elecom Terminal Equipment Directive 1999/S/EC. Such marking is indicative that this equipment meets or exceeds the following technical standards:

CTR 21 (1998) - Attachment requirements for pan-European approval for connection to the analogue Public Switched Telephone Networks (PSTNs) of TE (excluding TE supporting voice telephony services) in which network addressing, if provided, is by means of Dual Tone Multi-Frequency (DTMF) signaling.

Warning Although this equipment can use either loop disconnect

(Pulse) or DTMF (Tone) signaling, only the performance of the DTMF s ignaling is subject to regulatory requirements for correct operation. It is therefore strongly recommended that the equipment is set to use DTMF signaling for access to public or private emergency services. DTMF signaling also provides faster call setup.

This equipment has been approved to Council Decision 98/482/EEC—“CTR 21” for Pan-European single ter minal connectio n to the P ublic Switch ed T el ephone Network (PSTN). However, due to differences between the individual PSTNs provided in different countries, the approval does not, of itself, give an unconditional assurance of successful operation on every PSTN termination point. In the event of problems, you should cont act Gateway customer support.

Gateway PC User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Computer Basics

Controls

Computer front

Computer back

Keyboardfeatures

Starting and turning off your computer

Protecting from power s ource problems

Using the mouse

Workingsafely

Improvingmonitor legibility and reducing eye strain

Setting up yourcomputer table and chair

Setting up your computer and computer accessories

Sitting at yourcomputer

Avoiding discomfort and injury from repetitive strain

Getting Started

Getting Help

HelpSpot

Online help

Gateway Web site

Windows Basics

About the Windows environment

Desktop components

Windowcomponents

Using the Start menu

Working with files and folders

About drives

About folders and files

Using Your Computer

Using the CD drive

Inserting a CD

Adjusting the volume

Working with documents

Creating a new document

Saving a document

Opening a document

Printing a document

Using the Internet

Learning about the Internet

Setting up an Internet account

Accessing your Internet account

Downloadingfiles

Using e-mail

Sending e-mail

Checkingyour e-mail

Maintaining Your Computer

Protecting your computer from viruses

Optimizing and maintaining your data

Windowsutilities

Windows maintenance

Running theWindows utilities using HelpSpot

Customizing Your Computer

Adjusting the screen and desktop settings

Adjusting your settings using HelpSpot

Changing the mouse settings

Power management

Changing power settings

About installing a printer, scanner, or other peripheraldevice

Restoring Software

Reinstalling device drivers

Reinstalling Windows

Reinstalling programs

Troubleshooting

Safety guidelines

First steps

CD drive

Cleaning CDs

Computer

File management

Hard drive

Internet

Keyboard

Modem

Monitor

Mouse

Power

Printer