Gateway ML6703, MT6220b, MT6223b, MT6451, MT6452 Reference Manual

NOTEBOOK

REFERENCEGUIDE

®

Contents

Chapter 1: About This Reference. . . . . . . . . . . . 1

About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Accessing the online User Guide . . . . . . . . . . . . . . . . . . . . . . 2

Gateway contact information . . . . . . . . . . . . . . . . . . . . . . . . . 3

Gateway model and serial number . . . . . . . . . . . . . . . . . 3

Microsoft Certificate of Authenticity . . . . . . . . . . . . . . . . . . . 3

For more information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Chapter 2: Checking Out Your Notebook . . . . . 5

Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Left . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Right . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Bottom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Keyboard area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Chapter 3: Setting Up and Getting Started . . 13

Working safely and comfortably . . . . . . . . . . . . . . . . . . . . . 14

Reducing eye strain . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Setting up your computer desk and chair . . . . . . . . . . . 15

Sitting at your notebook . . . . . . . . . . . . . . . . . . . . . . . . . 15

Avoiding discomfort and injury from repetitive strain . 15

Connecting the AC adapter . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Protecting from power source problems . . . . . . . . . . . 17

Connecting the dial-up modem . . . . . . . . . . . . . . . . . . . . . . 18

Connecting to a broadband modem or network . . . . . . . . 19

Starting your notebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Waking up your notebook . . . . . . . . . . . . . . . . . . . . . . . 21

Turning off your notebook . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Restarting (rebooting) your notebook . . . . . . . . . . . . . . . . . 22

Using the status indicators . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Using the keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Key types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

System key combinations . . . . . . . . . . . . . . . . . . . . . . . . 26

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Contents

Using the EZ Pad touchpad . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Adjusting brightness . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Adjusting the volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Turning your wireless radio on or off . . . . . . . . . . . . . . . . . 33

IEEE 802.11 wireless network radio . . . . . . . . . . . . . . . . 33

Bluetooth radio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Chapter 4: Using Drives and Accessories . . . . . 35

Using the CD or DVD drive . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Identifying drive types . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Using a CD or DVD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Using the memory card reader . . . . . . . . . . . . . . . . . . . . . . 39

Memory card types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Inserting a memory card . . . . . . . . . . . . . . . . . . . . . . . . 39

Using a memory card . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Removing a memory card . . . . . . . . . . . . . . . . . . . . . . . 39

Adding and removing a PC Card . . . . . . . . . . . . . . . . . . . . . 40

Installing a printer or other peripheral device . . . . . . . . . . 41

Connecting a USB device . . . . . . . . . . . . . . . . . . . . . . . . 42

Connecting an IEEE 1394 device . . . . . . . . . . . . . . . . . . . 42

Viewing the display on a projector or monitor . . . . . . . . . . 43

Viewing the display on a television . . . . . . . . . . . . . . . . . . . 46

Ordering accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Chapter 5: Managing Power. . . . . . . . . . . . . . . 49

Monitoring the battery charge . . . . . . . . . . . . . . . . . . . . . . . 50

Recharging the battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Changing batteries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Replacing the battery . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Recalibrating the battery . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Extending battery life . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Conserving battery power . . . . . . . . . . . . . . . . . . . . . . . 53

Using alternate power sources . . . . . . . . . . . . . . . . . . . 54

Changing power modes . . . . . . . . . . . . . . . . . . . . . . . . . 54

Changing notebook power settings . . . . . . . . . . . . . . . . . . . 56

Changing the power plan . . . . . . . . . . . . . . . . . . . . . . . . 56

Changing advanced settings . . . . . . . . . . . . . . . . . . . . . 57

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Chapter 6: Traveling with Your Notebook . . . 59

Packing your notebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Traveling by air . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Dial-up modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Radio frequency wireless connections . . . . . . . . . . . . . . . . . 61

Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Additional tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Chapter 7: Maintaining Your Notebook . . . . . 65

Caring for your notebook . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Cleaning your notebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Cleaning the exterior . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Cleaning the keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Cleaning the notebook screen . . . . . . . . . . . . . . . . . . . . 68

Cleaning CDs or DVDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

System recovery options . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Recovering specific files and software . . . . . . . . . . . . . 69

Recovering using Microsoft System Restore . . . . . . . . . 69

Recovering using the Windows DVD . . . . . . . . . . . . . . . 70

Chapter 8: Upgrading Your Notebook. . . . . . . 71

Preventing static electricity discharge . . . . . . . . . . . . . . . . . 72

Adding or replacing memory modules . . . . . . . . . . . . . . . . 73

Replacing the hard drive kit . . . . . . . . . . . . . . . . . . . . . . . . . 77

Chapter 9: Troubleshooting . . . . . . . . . . . . . . . 81

Safety guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

First steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

CD drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Diskette drive (external) . . . . . . . . . . . . . . . . . . . . . . . . . 84

Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

DVD drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

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Contents

Ethernet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

File management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Media Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Memory card reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Modem (cable or DSL) . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Modem (dial-up) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Networks (wired) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Networks (wireless) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

PC Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Pointing device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Sound . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

Status indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

Touchpad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Video . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Before calling Gateway Customer Care . . . . . . . . . . . . 108

Appendix A: Legal Information . . . . . . . . . . . . . 109

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

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CHAPTER1

About This Reference

• About this guide

• Accessing the online User Guide

• Gateway contact information

• Microsoft Certificate of Authenticity

• For more information

1

CHAPTER 1: About This Reference

About this guide

This guide includes information and maintenance instructions
that are specific to your model of Gateway notebook. For all
other notebook information, see the online User Guide.

Accessing the online User Guide

In addition to this guide, the online User Guide has been
included on your hard drive. The User Guide is an in-depth,
easy-to-read manual that includes information on the
following topics:

• Help and technical support

• Using and customizing Windows and other software

• Controlling audio and video settings

• Using the Internet

• Protecting your files

• Playing and recording media

• Networking

To access the online User Guide:

• Click (Start), All Programs, then click Gateway

Documentation.

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Gateway contact information

Important

The labels shown in this sect ion are for informational purposes only. Label

information varies by model, features ordered, and location.

Gateway model and serial number

The label on the bottom of your notebook contains
information that identifies your notebook model and its
features. Gateway Customer Care will need this information
if you call for assistance.

Online Support:
Tech Support Phone:
Hours:
Model:
S/No:

Microsoft Certificate of Authenticity

The Microsoft Certificate of Authenticity label found on the
bottom of your notebook includes the product key code for
your operating system.

For more information

For more information about your notebook, visit Gateway’s
Support page at www.gateway.com
shown on your notebook’s label. The Support page also has
links to additional Gateway documentation and detailed
specifications.

or the Web address

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CHAPTER 1: About This Reference

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CHAPTER2

Checking Out Your Notebook

• Front

• Left

• Right

• Back

• Bottom

• Keyboard area

5

Front

CHAPTER 2: Checking Out Your Notebook

LCD panel release latch

Speaker

Battery charge indicator

Power indicator

Headphone jack

Microphone jack

Speaker

Component Icon Description

LCD panel release
latch

Speakers Provide audio output when headphones or

Battery charge
indicator

Power indicator

Microphone jack Plug a microphone into this jack.

Headphone jack Plug amplified speakers or headphones into this

Press to open the LCD panel.

amplified speakers are not plugged in.

■

LED blue - Battery is fully charged.

■

LED purple - Battery is charging.

■

LED blinking red - Battery charge is very low.

■

LED solid red - Battery is malfunctioning.
Important: This LED only lights up when your
notebook is connected to AC power or the
battery charge is very low.

■

LED on - Notebook is on.

■

LED blinking - Notebook is in Sleep mode.

■

LED off - Notebook is off.

jack. The built-in speakers are turned off when
speakers or headphones are plugged into this
jack.

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Left

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Kensington lock

slot

S-Video out
jack

Ventilation fan

CD or DVD drive

Component Icon Description

Kensington™
lock slot

S-Video out jack Plug an S-Video device, such as a television, into

Ventilation fan Helps cool internal components.

CD or DVD drive Insert CDs or DVDs into this drive. For more

Secure your notebook to an object by
connecting a Kensington cable lock to this slot.

this jack. For more information, see “Viewing

the display on a television” on page 46.

Warning: Do not work for long periods with the
notebook resting on your lap. If the air vents are
blocked, the notebook may become hot enough
to harm your skin.
Caution: Do not block or insert objects into
these slots. If these slots are blocked, your
notebook may overheat resulting in unexpected
shutdown or permanent damage to the
notebook.
Caution: Provide adequate space around your
notebook so air vents are not obstructed. Do
not use the notebook on a bed, sofa, rug, or
other similar surface.

information, see “Using the CD or DVD drive” on

page 36. To determine the type of drive in your

notebook, examine the drive tray’s plastic cover
and compare the logo to those listed in

“Identifying drive types” on page 36.

7

Right

CHAPTER 2: Checking Out Your Notebook

USB ports

Modem jack

PC Card slot

IEEE 1394
port

USB ports

Memory card reader

Ethernet jack

Component Icon Description

USB ports Plug USB devices (such as a diskette drive, flash

PC Card slot Insert one Type II PC Card into this slot. For

IEEE 1394 port Plug an IEEE 1394 (also known as Firewire® or

Memory card
reader

drive, printer, scanner, camera, keyboard, or
mouse) into these ports.

more information, see “Adding and removing a

PC Card” on page 40.

i.Link®) device (such as a digital camcorder or
MP3 player) into this 4-pin IEEE 1394 port.

Insert a memory card from a digital camera,
MP3 player, PDA, or cellular telephone into the
memory card reader. For more information, see

“Using the memory card reader” on page 39.

The memory card reader supports Memory
Stick®, Memory Stick Pro®, Mini Secure
Digital®, MultiMediaCard™,
RS-MultiMediaCard™, and Secure Digital™
cards.

Ethernet jack Plug an Ethernet network cable into this jack.

Modem jack Plug a dial-up modem cable into this jack. For

The other end of the cable can be plugged into
a cable modem, DSL modem, or an Ethernet
network jack. For more information, see

“Connecting to a broadband modem or
network” on page 19.

more information, see “Connecting the dial-up

modem” on page 18.

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Power connector

Component Icon Description

Power connector Plug the AC adapter cable into this connector.

Monitor port Plug an analog VGA monitor or projector into

this port. For more information, see “Viewing

the display on a projector or monitor” on
page 43.

Monitor port

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Bottom

CHAPTER 2: Checking Out Your Notebook

Battery latch

Memory bay

Customer
care label

Hard drive

bay

Online Support:
Tech Support Phone:
Hours:
Model:
S/No:

Component Icon Description

Hard drive
bay

Customer
Care label

The hard drive is located in this bay. For more
information, see “Replacing the hard drive kit” on

page 77.

Includes the Customer Care contact information. For
more information, see “Gateway contact information”

on page 3.

Battery

Battery lock

Memory bay Install a memory module into this bay. For more

information, see “Adding or replacing memory

modules” on page 73.

Battery latch Slide to release the battery. For more information, see

“Changing batteries” on page 51.

Battery Provides power when the notebook is not plugged

into AC power.

Battery lock Slide to unlock the battery. For more information, see

“Changing batteries” on page 51.

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Keyboard area

Keyboard

Power
button

Status indicators

Touchpad

Component Icon Description

Keyboard Provides all the features of a full-sized, computer

Power button Press to turn the power on or off. You can also

Touchpad Provides all the functionality of a mouse. For more

Status
indicators

keyboard. For more information, see “Using the

keyboard” on page 24.

configure the power button for Sleep/Resume mode.
For more information on configuring the power button
mode, see “Changing notebook power settings” on

page 56.

information, see “Using the EZ Pad touchpad” on

page 28.

Inform you when a drive is in use or when a button
has been pressed that affects how the keyboard is
used. For more information, see “Using the status

indicators” on page 23.

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CHAPTER 2: Checking Out Your Notebook

12

CHAPTER3

Setting Up and Getting Started

• Working safely and comfortably

• Connecting the AC adapter

• Connecting the dial-up modem

• Connecting to a broadband modem or

network

• Starting your notebook

• Turning off your notebook

• Restarting (rebooting) your notebook

• Using the status indicators

• Using the keyboard

• Using the EZ Pad touchpad

• Adjusting brightness

• Adjusting the volume

• Turning your wireless radio on or off

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CHAPTER 3: Setting Up and Getting Started

Working safely and comfortably

Before using your notebook, follow these general guidelines
for setting up a safe and comfortable work area and avoiding
discomfort and strain:

• Keep hands and arms parallel to the floor.

• Adjust the screen so it is perpendicular to your line of

sight.

• Place your feet flat on the floor or on a footrest.

• Although notebooks are sometimes called “laptops,” do

not use your notebook while it rests on your
unprotected lap. Notebook operating temperatures can
become quite high, increasing the risk of burns to your
legs. Instead, use a laptop desk to protect your legs.

• Do not use the notebook on any soft, conforming

surface, such as your lap, a blanket, carpet, or a sofa.
Soft surfaces can block your notebook’s ventilation
openings, leading to overheating, permanent damage
to your notebook, and fire danger. Instead, place your
notebook on a rigid, hard surface, and make sure that
you keep the ventilation openings on the sides clear.

War ning

Do not use your notebook on a soft surface, such as your lap,
a blanket, carpet, or a sofa. You must keep your notebook’s ventilation
openings clear of obstructions, or your notebook may overheat,
increasing the risk of fire and personal injury.

Reducing eye strain

Sunlight or bright indoor lighting should not reflect on the
screen or shine directly into your eyes.

• Position the computer desk and screen so you can avoid

glare on your screen and light shining directly into your
eyes. Reduce glare by installing shades or curtains on
windows, and by installing a glare screen filter.

• Use soft, indirect lighting in your work area. Do not use

your notebook in a dark room.

• Avoid focusing your eyes on your screen for long

periods of time. Every 10 or 15 minutes, look around
the room, and try to focus on distant objects.

• Where feasible, keep your head vertical while looking

at the screen. If you use an external keyboard, raise the
notebook so the top of its screen is no higher than eye
level.

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Setting up your computer desk and chair

When you are setting up your computer desk and chair, make
sure that the desk is the appropriate height and the chair helps
you maintain good posture.

• Select a flat surface for your computer desk.

• Adjust the height of the computer desk so your hands

and arms are positioned parallel to the floor when you
use the keyboard and touchpad. If the desk is not
adjustable or is too tall, consider using an adjustable
chair to control your arm’s height above the keyboard.

• Use an adjustable chair that is comfortable, distributes

your weight evenly, and keeps your body relaxed.

• Position your chair so the keyboard is at or slightly

below the level of your elbow. This position lets your
shoulders relax while you type.

• Adjust the chair height, adjust the forward tilt of the

seat, or use a footrest to distribute your weight evenly
on the chair and relieve pressure on the back of your
thighs.

• Adjust the back of the chair so it supports the lower

curve of your spine. You can use a pillow or cushion to
provide extra back support.

Sitting at your notebook

• Avoid bending, arching, or angling your wrists. Make

sure that they are in a relaxed position when you type.

• Do not slouch forward or lean far back. Sit with your

back straight so your knees, hips, and elbows form right
angles when you work.

• Take breaks to stand and stretch your legs.

• Avoid twisting your torso or neck.

Avoiding discomfort and injury from repetitive strain

• Vary your activities to avoid excessive repetition.

• Take breaks to change your position, stretch your

muscles, and relieve your eyes.

• Find ways to break up the work day, and schedule a

variety of tasks.

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CHAPTER 3: Setting Up and Getting Started

Connecting the AC adapter

You can run your notebook using an AC adapter or your
notebook’s battery. The battery was shipped to you partially
charged. You should use the AC adapter right away to fully
charge the battery. Allow three hours for the battery to fully
charge.

War ning

Do not attempt to disassemble the AC adapter. The AC adapter has no
user-replaceable or user-serviceable parts inside. The AC adapter has dangerous
voltages that can cause serious injury or death. Contact Gateway about
returning defective AC adapters.

Caution

Make sure that you use the AC adapter that came with your notebook
or one of the same type purchased from Gateway. Replace the power cord if
it becomes damaged. The replacement cord must be of the same type and
voltage rating as the original cord or your notebook may be damaged.

Important

If the battery is not fully charged before you use your notebook on
battery power for the first time, the battery life may be much shorter than you
expect. If the battery life seems short even after being charged for three hours,
the battery may need to be recalibrated. For information on recalibrating the
battery, see “Recalibrating the battery” on page 52.

To connect the AC adapter:

1 Connect the power cord to the AC adapter.

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2 Connect the AC adapter to your notebook’s power

connector.

3 Plug the power cord into a wall outlet. The battery

charge indicator turns on (see “Front” on page 6 for the
location of the battery charge indicator). If the battery
charge indicator does not turn on, complete the
following steps until it turns on:

a Unplug the adapter from your notebook, then plug

it back in.

b Press FN+F1 to toggle the status lights on and off.

4 When you finish using your notebook for the first time,

turn off your notebook and leave your notebook
connected to AC power until the battery charge
indicator turns blue.

Important

If the battery charge indicator does not turn blue after three
hours, contact Gateway Customer Care at the location shown on the
Customer Care label. For more information, see “Gateway contact

information” on page 3.

Protecting from power source problems

During a power surge, the voltage level of electricity coming
into your notebook can increase to levels far above normal
levels and cause data loss or system damage. Protect your
notebook and peripheral devices by connecting them to a
surge protector, which absorbs voltage surges and prevents
them from reaching your notebook.

War ning

High voltages can enter your notebook through both the power cord and
the modem connection. To protect your notebook and avoid electrical shock,
use a surge protector. If you have a telephone modem, use a surge protector
that has a modem jack. If you have a cable modem, use a surge protector that
has an antenna/cable TV jack. During an electrical storm, unplug both the surge
protector and the modem.

17

CHAPTER 3: Setting Up and Getting Started

Connecting the dial-up modem

Your notebook has a built-in 56K modem that you can use to
connect to a standard telephone line.

War ning

To reduce the risk of fire, use only No. 26 AWG or larger

telecommunications line cord.

To connect the modem:

1 Insert one end of the modem cable into the modem

jack on your notebook.

18

2 Insert the other end of the modem cable into a

telephone wall jack.

Important

The modem will not work with digital or PBX telephone lines.

www.gateway.com

Connecting to a broadband modem or network

Your notebook has a network jack that you can use to connect
to a cable or DSL modem or to a wired Ethernet network.

To connect to a cable or DSL modem or to a wired

Ethernet network:

1 Insert one end of the network cable into the network

jack on your notebook.

2 Insert the other end of the network cable into a cable

modem, DSL modem, or Ethernet network jack.

19

CHAPTER 3: Setting Up and Getting Started

Starting your notebook

War ning

Do not work for long periods with the notebook resting on your lap. If
the air vents are blocked, the notebook may become hot enough to harm your
skin.

Caution

Provide adequate space around your notebook so air vents are not
obstructed. Do not use the notebook on a bed, sofa, rug, or other similar
surface.

To start your notebook:

1 Press the latch on the front of your notebook, then lift

the LCD panel.

2 Press the power button located above the keyboard.

20

Tip

For more information about changing the power button mode,

see “Changing advanced settings” on page 57.

3 If you are starting your notebook for the first time,

follow the on-screen instructions to select the language
and time zone and to create your first user account.

4 Attach and turn on any peripheral devices, such as

printers, scanners, and speakers.

Tip

For more information about connecting peripheral devices, see

“Installing a printer or other peripheral device” on page 41.

Tip

See the documentation that came with each device for its setup

instructions.

www.gateway.com

5 To open your notebook’s main menu, click (Start).

From that menu, you can run programs and search for
files. For more information on using your notebook’s
menus, see “Using Windows” and “Customizing
Windows” in the online User Guide.

Waking up your notebook

When you have not used your notebook for several minutes
or if you close the LCD panel without turning off your
notebook, it may enter a power-saving mode called Sleep.
While in Sleep mode, the power indicator flashes. If your
notebook is in Sleep mode, press the power button to “wake”
it up.

Tip

For more information about Sleep mode, see “Changing power modes”

on page 54.

Turning off your notebook

Putting your notebook into Sleep mode is the easiest way to
power down your notebook. Although it does not turn your
notebook completely off, it turns off or slows down most
system operations to save power. Sleep saves your desktop
layout so the next time you restore power the programs are
laid out just as you left them. Waking your notebook from a
Sleep state is much faster than turning on your notebook after
it has been turned completely off.

Hibernate mode is an alternative to Sleep mode. In Hibernate
mode, your notebook is turned completely off. When you
wake your notebook from Hibernate mode, however, the
programs that were running when your notebook entered
Hibernate mode are running just as you left them.

To put your notebook to sleep:

• Click (Start), then click (power). The

notebook saves your session and partially shuts down
to save power.

-OR-

Press F

N+F3.

Tip

You can change the Sleep mode from the standard Sleep mode (default)
to Hybrid Sleep. For more information about Sleep mode, see “Changing power

modes” on page 54.

21

CHAPTER 3: Setting Up and Getting Started

To put your notebook into hibernation:

• Click (Start), click the arrow next to the lock icon,

then click Hibernate. The notebook saves your session
and shuts down to save power.

To turn off your notebook:

• Click (Start), click the arrow next to the lock icon,

then click Shut Down. The notebook turns off.

Important

If for some reason you cannot use the Shut Down option in
Windows to turn off your notebook, press and hold the power button
for about five seconds, then release it.

Restarting (rebooting) your notebook

If your notebook does not respond to keyboard, touchpad, or
mouse input, you may have to close programs that are not
responding. If closing unresponsive programs does not
restore your notebook to normal operation, you may have to
restart (reboot) your notebook.

To close unresponsive programs on your notebook:

1 Press CTRL+ALT +DEL.
2 Click Start Task Manager. The Windows Task Manager

dialog box opens.

3 Click the program that is not responding.
4 Click End Task.
5 Click X in the top-right corner of the Windows Task

Manager dialog box.

22

www.gateway.com

A

1

To restart your notebook:

• Click (Start), click the arrow next to the lock icon,

then click Restart. The notebook turns off, then turns
on again.

Important

If your notebook does not turn off immediately, complete the

following steps until the notebook turns off:

1. Press and hold the power button for about five seconds, then release
it.

2. Unplug the power cord and remove the battery for more than 10
seconds.

Using the status indicators

Important

If none of the indicators are on, you may need to press FN+F1 to toggle

the status indicators on.

Status indicators inform you when a drive is being used or
when a button has been pressed that affects how the
keyboard is used. The status indicators are located below the
touchpad.

Wireless
network

Caps lock

Disc drive

Num lock

Hard drive

Indicator Icon Description

Wireless network
(optional)

Caps lock

Num lock

■

LED on - Wireless IEEE 802.11 radio is turned
on.

■

LED off - Wireless IEEE 802.11 radio is turned
off.

■

LED on - Caps lock is turned on.

■

LED off - Caps lock is turned off.

■

LED on - Numeric keypad is turned on.

■

LED off - Numeric keypad is turned off.

23

CHAPTER 3: Setting Up and Getting Started

Indicator Icon Description

Disc drive

Hard drive

■

LED on - drive is in use.

■

LED off - drive is not in use.

■

LED blinking - hard drive is being accessed.

■

LED off - hard drive is not being accessed.

Using the keyboard

Your notebook features a full-size keyboard that functions the
same as a desktop computer keyboard. Many of the keys have
been assigned alternate functions, including shortcut keys for
Windows, function keys for specific system operations, and
the Num Lock keys for the numeric keypad.

Function keys/

System keys

Numeric

keypad

FN

key

Navigation
keys

24

Windows key

Application key

Arrow keys

Tip

You can attach an external keyboard to the notebook using a USB port.

You do not need to shut down the notebook to connect a USB keyboard.

www.gateway.com

1

Key types

The keyboard has several different types of keys. Some keys
perform specific actions when pressed alone and other
actions when pressed in combination with another key.

Key type Icon Description

Function keys Press these keys labeled F1 to F12 to perform

System keys Press these colored keys in combination with

Numeric keypad Use these keys to type numbers when the

N key Press the FN key in combination with a colored

F

Windows key Press this key to open the Windows Start menu.

Application key Press this key for quick access to shortcut

Arrow keys Press these keys to move the cursor up, down,

actions in programs. For example, pressing F1
may open help.
Each program uses different function keys for
different purposes. See the program
documentation to find out more about the
function key actions.

the FN key to perform specific actions. For more
information, see “System key combinations” on

page 26.

numeric keypad is turned on. Press FN+ to

turn on the numeric keypad.

system key to perform a specific action.

This key can also be used in combination with
other keys to open utilities like F (Search utility),
R (Run utility), and E (Computer window).

menus and help assistants in Windows.

right, or left.

Navigation keys Press these keys to move the cursor to the

beginning of a line, to the end of a line, up the
page, down the page, to the beginning of a
document, or to the end of a document.

25

CHAPTER 3: Setting Up and Getting Started

System key combinations

When you press the FN key and a system key at the same time,
your notebook performs the action identified by the text or
icon on the key.

Press and hold
FN

, then press

this system key...

To...

Toggle the status indicators on or off. For more
information, see “Using the status indicators” on page 23.

Turn the optional IEEE 802.11 wireless network radio on or
off. For more information, see “Wireless Networking” in the
online User Guide.
Warning: Radio frequency wireless communication can
interfere with equipment on commercial aircraft. Current
aviation regulations require wireless devices to be turned
off while traveling in an airplane. IEEE 802.11
communication devices are examples of devices that
provide wireless communication.

Enter Sleep mode or Hybrid Sleep mode. Press the power
button to leave Sleep mode. For more information, see

“Changing notebook power settings” on page 56.

Toggle the notebook display in the following order:

■

The LCD

■

An external monitor or projector (a monitor or projector
must be plugged into the monitor port on your
notebook)

■

Both displays at the same time
For more information, see “Viewing the display on a

projector or monitor” on page 43.

26

Display the power status box in the upper-left corner of
your display. The box shows the battery charge level, the
BIOS version, and whether the optional wireless network
is being used. Press the key combination again to close this
box.

Turn the optional Bluetooth radio on or off.

6

Warning: Radio frequency wireless communication can
interfere with equipment on commercial aircraft. Current
aviation regulations require wireless devices to be turned
off while traveling in an airplane. Bluetooth communication
devices are examples of devices that provide wireless
communication.

www.gateway.com

Press and hold
FN

, then press

this system key...

F8

+

-

To...

Increase the LCD panel brightness above the normal
brightest setting. Use this feature in bright lighting
situations, such as outside in bright sunlight.
Press a second time to decrease the brightness below the
normal lowest brightness setting. Use this feature in dim
lighting situations.
Press a third time to return the display to the normal
brightness setting.
Important: Using this feature will affect battery
performance.

Play or pause the CD or DVD.

Stop playing the CD or DVD.

Skip back one CD track or DVD chapter.

Skip ahead one CD track or DVD chapter.

Increase the brightness of the display.

Decrease the brightness of the display.

Mute the sound. Press the key combination again to restore
the sound. For more information, see “Adjusting the

volume” on page 31.

27

CHAPTER 3: Setting Up and Getting Started

Press and hold
FN

, then press

To...

this system key...

Increase volume. For more information, see “Adjusting the

volume” on page 31.

Decrease volume. For more information, see “Adjusting the

volume” on page 31.

Using the EZ Pad touchpad

The EZ Pad™ consists of a touchpad, two buttons, and a scroll
zone.

Touchpad

Scroll
zone

28

Left button

Right button

www.gateway.com

When you move your finger on the touchpad, the pointer
(arrow) on the screen moves in the same direction. You can
use the scroll zone to scroll through documents. Use of the
scroll zone may vary from program to program.

You can use the EZ-Pad left and right buttons below the
touchpad to select objects.

Tip

You can attach a mouse to the notebook using a USB port. You do not

need to shut down the notebook to connect a USB mouse.

Tip

For instructions on how to adjust the double-click speed, pointer speed,
right-hand or left-hand configuration, and other touchpad settings, see
“Changing the mouse or touchpad settings” in the online User Guide.

Tip

You may have received your notebook with the EZ Pad touchpad set to
only accept clicking by using the touchpad buttons. You can change this feature
to allow tapping on the touchpad to simulate clicking the left button. For more
information, see “Changing the mouse or touchpad settings” in the online User
Guide.

To... Do this...

Move the
pointer on
the screen.

Move your finger
around on the
touchpad. If you
run out of space
and need to move
the pointer
farther, lift your
finger, move it to
the middle of the
touchpad, then
continue moving
your finger.

29

CHAPTER 3: Setting Up and Getting Started

To... Do this...

Select an
object on the
screen.

Start a
program or
open a file or
folder.

Access a
shortcut
menu or find
more
information
about an
object on the
screen.

Move an
object on the
screen.

Position the
pointer over the
object. Quickly
press and release
the left button
once. This action
is called clicking.

Position the
pointer over the
object. Press the
left button twice
in rapid
succession. This
action is called
double-clicking.

Position the
pointer over the
object. Quickly
press and release
the right button
once. This action
is called
right-clicking.

Position the
pointer over the
object. Press the
left button and
hold it down,
then use the
touchpad to
move (drag) the
object to the
appropriate part
of the screen.
Release the
button to drop
the object where
you want it.

30

www.gateway.com

Adjusting brightness

To adjust screen brightness:

• Use the increase brightness and decrease brightness

keys on the keyboard. For more information, see

“System key combinations” on page 26.

-OR-

Click (Start), All Programs, Accessories

Windows Mobility Center. The Windows Mobility
Center window opens. Slide the Brightness control to

the desired screen brightness.

Tip

For more information about the Windows Mobility Center, see

“Customizing Windows” in the online user guide.

Adjusting the volume

You can use the volume control to adjust the overall volume
of your notebook.

, then click

Help

For more information about adjusting the volume, click Start, then click

Help and Support. Type adjusting volume in the Search Help box, then

press E

NTER.

To adjust the overall volume level using hardware

controls:

• If you are using external speakers, turn the knob on the

front of the speakers.

-OR-

Use the mute and volume control buttons on the
keyboard. For more information, see “System key

combinations” on page 26.

-OR-

Click (Start), All Programs, Accessories

Windows Mobility Center. The Windows Mobility
Center window opens. Slide the Volume control to the

desired volume level.

Tip

For more information about the Windows Mobility Center, see

“Customizing Windows” in the online user guide.

, then click

31

CHAPTER 3: Setting Up and Getting Started

To adjust the volume from Windows:

1 Click (Volume) on the taskbar. The volume control

slider opens.

2 Click and drag the slider up to increase volume and

down to decrease volume.

3 To mute the volume, click (Mute). To restore volume,

click it again.

4 To adjust device volume levels, click Mixer. The Volume

Mixer dialog box opens, where you can click and drag

sliders for individual devices.

32

Tip

Adjust the Windows Sounds slider to change system sounds
volume independently of general volume (such as the volume used for
music and game sounds).

5 Click X in the top-right corner of the window to close it.

www.gateway.com

Turning your wireless radio on or off

Your Gateway notebook may have a factory-installed wireless
radio.

War ning

Radio frequency wireless communication can interfere with equipment
on commercial aircraft. Current aviation regulations require wireless devices to
be turned off while traveling in an airplane. IEEE 802.11 and Bluetooth
communication devices are examples of devices that provide wireless
communication.

War ning

In environments where the risk of interference to other devices or
services is harmful or perceived as harmful, the option to use a wireless device
may be restricted or eliminated. Airports, hospitals, and oxygen or flammable
gas laden atmospheres are limited examples where use of wireless devices may
be restricted or eliminated. When in environments where you are uncertain of
the sanction to use wireless devices, ask the applicable authority for
authorization prior to using or turning on the wireless device.

IEEE 802.11 wireless network radio

Your notebook may have an IEEE 802.11 radio for
communicating with other computers on a wireless Ethernet
network.

To turn the wireless IEEE 802.11 radio on or off:

• Press FN + F2. The wireless status indicator turns on or

off. For the location of the wireless status indicator, see

“Using the status indicators” on page 23.

-OR-

Click (Start), All Programs, Accessories

Windows Mobility Center. The Windows Mobility
Center window opens. Click Turn wireless on or Turn

wireless off.

, then click

Tip

For more information about using your notebook on a wireless network,
see “Wireless Networking” in the online User Guide

33

CHAPTER 3: Setting Up and Getting Started

Bluetooth radio

Your notebook may have a Bluetooth radio for communicating
with another Bluetooth device, such as a printer, scanner,
camera, MP3 player, headphone, keyboard, or mouse.

To turn the Bluetooth radio on or off:

• Press FN + F6.

Help

For more information about Bluetooth, click Start, then click Help and

Support. Type the keyword Bluetooth in the Search Help box, then press

NTER.

E

34

CHAPTER4

Using Drives and Accessories

• Using the CD or DVD drive

• Using the memory card reader

• Adding and removing a PC Card

• Installing a printer or other peripheral device

• Viewing the display on a projector or

monitor

• Viewing the display on a television

• Ordering accessories

35

CHAPTER 4: Using Drives and Accessories

Using the CD or DVD drive

You can use your notebook to enjoy a wide variety of
multimedia features.

Identifying drive types

Your Gateway notebook may contain one of the following
drive types. Look on the front of the drive for one or more
of the following logos:

If your drive has this
logo...

This is your drive type... Use your drive for...

CD drive

DVD drive

Combination DVD/CD-RW
drive

Installing programs,
playing audio CDs,
and accessing data.
You cannot use this
drive to create CDs or
DVDs or play DVDs.

Installing programs,
playing audio CDs,
playing DVDs, and
accessing data. You
cannot use this drive
to create CDs or DVDs.

Installing programs,
playing audio CDs,
playing DVDs,
accessing data, and
recording music and
data to recordable
CDs. You cannot use
this drive to create
DVDs.

36

www.gateway.com

If your drive has this
logo...

ROM/R/RW

This is your drive type... Use your drive for...

Multi-format double layer

±

RW drive

DVD

Installing programs,
playing audio CDs,
playing DVDs,
accessing data,
recording music and
data to CD-R or
CD-RW discs, and
recording video and
data to DVD-R,
DVD+R, DVD-RW,
DVD+RW, or double
layer DVD+R or DVD-R
discs.
Note: To use the
double layer
capability of the
double layer
recordable DVD drive,
the blank DVDs you
purchase must state
Double Layer, Dual
Layer, or DL. Using
other types of blank
media will result in
less capacity.

37

CHAPTER 4: Using Drives and Accessories

Using a CD or DVD

[

Important

DVD discs and drives contain regional codes that help control DVD title
exports and help reduce illegal disc distribution. To be able to play a DVD, the
disc’s regional code and your DVD drive’s regional code must match.

The regional code on your DVD drive is determined by your notebook’s delivery
address. The regional code for the United States and Canada is 1. The regional
code for Mexico is 4. Your DVD drive’s regional code must match the regional
code of the disc. The regional code for the disc is on the disc, disc
documentation, or packaging.

Important

When you place a single-sided disc in the tray, make sure that the label
side is facing up. If the disc has two playable sides, place the disc so the name
of the side you want to play is facing up.

Manual eject hole

Eject button

38

Tip

For information about cleaning a CD or DVD, see “Cleaning CDs or DVDs”

on page 68.

To insert a CD or DVD:

1 Press the eject button on the CD or DVD drive. After the

tray opens slightly, pull the disc tray completely open.

2 Place the disc in the tray with the label facing up, then

press down carefully on the disc until it snaps into place.

3 Push the tray in until it is closed.

www.gateway.com

Using the memory card reader

You can use memory cards to transfer pictures from a digital
camera to your notebook. You can also use the memory card
reader to transfer data between your notebook and a device
that uses memory cards, such as a PDA, MP3 player, or cellular
telephone.

Memory card types

The memory card reader supports Memory Stick®, Memory
Stick Pro®, MultiMediaCard™, Secure Digital™, Mini Secure
Digital™, and RS-MultiMediaCard™.

Important

RS-Multimedia Card and Mini Secure Digital cards require the use of an

adapter that is available with the media.

Inserting a memory card

To insert a memory card:

• Insert the memory card into the memory card slot with

the label facing up and the arrow on the label pointing
towards the notebook.

Using a memory card

To access a file on a memory card:

1 Click Start, then click My Computer.
2 Double-click the drive letter (for example, the E: drive),

then double-click the file name.

Removing a memory card

Important

Do not use the remove hardware icon in the taskbar to remove
the memo ry card. If you use t he remove hardware ico n , yo ur n ot e b o ok may
not recogn ize you r mem ory card rea der un til you restar t you r noteb ook .

To remove a memory card:

1 Push the memory card into the notebook. The memory

card pops out slightly.

2 Pull the memory card out of the notebook.

39

CHAPTER 4: Using Drives and Accessories

Adding and removing a
PC Card

Your notebook has a PC Card slot (also known as a PCMCIA
card slot). This slot accepts one Type II card. You do not need
to restart your notebook when changing most cards because
your notebook supports hot-swapping. Hot-swapping means
that you can insert a PC Card while your notebook is running.
If your PC Card does not work after hot-swapping, see the
PC Card manufacturer’s documentation for further
information.

To insert a PC Card:

• Push the card firmly into the PC Card slot, label-side up,

until the outer edge of the card is flush with the side
of your notebook.

40

To remove a PC Card:

1 Turn off your notebook, then go to Step 5.

-OR-

Double-click the remove hardware icon in the
taskba r. The Safel y Rem ove H ard ware dialog b ox opens.

Important

If the remove hardware icon does not appear on the taskbar, click

the show hidden icons button.

2 Click the PC Card name, then click Stop. The Stop a

Hardware device dialog box opens.

3 Click the PC Card name, then click OK. The Safe to

Remove Hardware dialog box opens.

4 Click OK.

www.gateway.com

5 Release the eject button by pressing the PC Card eject

button once.

6 Eject the PC Card by pressing the eject button again.

Installing a printer or other peripheral device

Your notebook has one or more of the following ports:
IEEE 1394 (also known as Firewire® or i.Link®), Universal Serial
Bus (USB), and S-Video (digital video). You use these ports to
connect peripheral devices such as printers, scanners, and
digital cameras to your notebook.

Important

Before you install a printer, scanner, or other peripheral device, see the
device documentation and installation instructions.

IEEE 1394 and USB ports support plug-and-play and hot
swapping, which means that your notebook will usually

recognize such a device whenever you plug it into the
appropriate port. When you use an IEEE 1394 or USB device
for the first time, your notebook will prompt you to install any
software the device needs. After doing this, you can
disconnect and reconnect the device at any time.

Help

For more information about installing peripheral devices, click Start,
then click Help and Support. Type the keyword installing devices in the

Search Help box, then press E

NTER.

41

CHAPTER 4: Using Drives and Accessories

Connecting a USB device

Your notebook has four USB ports for connecting devices such
as a diskette drive, flash drive, printer, scanner, camera,
keyboard, or mouse.

Important

USB devices may have special installation instructions. See your USB

device’s installation guide.

Important

For more information about using the USB port on your device, see your

device’s documentation.

To connect your USB device to your notebook:

1 Connect one end of the USB cable to your device.
2 Connect the other end of the cable to a USB

port on your notebook.

Tip

For the location of the USB ports on your notebook, see “Right”

on page 8.

Connecting an IEEE 1394 device

42

Your notebook has a 4-pin IEEE 1394 port (also known as a
Firewire® or i.Link® port) for connecting devices such as a
video camera.

Important

For more information about using the IEEE 1394 port on your device,

see your device’s documentation.

To connect your IEEE 1394 device to your notebook:

1 Connect one end of the IEEE 1394 cable to your video

camera.

2 Connect the other end of the cable to the IEEE 1394

port on your notebook.

Tip

For the location of the IEEE 1394 port on your notebook, see

“Right” on page 8.

Tip

For more information about editing video, see your User Guide.

www.gateway.com

Viewing the display on a projector or monitor

You can use your notebook for giving presentations by
connecting an external monitor or projector to your monitor
(VGA) port. Your notebook supports simultaneous LCD and
external display. Simultaneous display lets you control the
presentation from your notebook and at the same time as you
face your audience.

To use a projector or external monitor:

1 Turn off your notebook.
2 Plug the projector or monitor cable into the VGA

port on your notebook.

Tip

For the location of the VGA port on your notebook, see “Back”

on page 9.

3 Turn on your notebook.
4 Plug the projector’s or monitor’s power cord into an

AC power source and turn it on.

Windows recognizes the new hardware and the New
Display Detected dialog box opens.

5 Select the options for the projector or external monitor,

then click OK.

6 (Optional) Adjust the display properties on the projector

or external monitor as follows:

a Click (Start), All Programs, Accessories, then

click Windows Mobility Center. The Windows
Mobility Center window opens.

Tip

For more information about the Windows Mobility Center, see

“Customizing Windows” in the online user guide.

43

CHAPTER 4: Using Drives and Accessories

b Click (Change display settings). The Display

Settings dialog box opens.

c Click monitor 2.

d Adjust properties such as Resolution or Colors if

necessary.

e To use the external monitor or projector as a

“mirror” (duplicate) of the notebook display (both

displays have the same content), click to deselect

the check box for Extend my Windows desktop

onto this monitor.

f To use the external monitor or projector as an

extension of your desktop (increasing the size of

your Windows desktop), click to select the check box

for Extend my Windows desktop onto this

monitor. You can click and drag the “2” monitor icon

to position it the same way the physical monitor is

arranged on your desk.

g Click OK.

7 (Optional) Configure your notebook for giving

presentations as follows:

a Click (Start), All Programs, Accessories, then

click Windows Mobility Center. The Windows

Mobility Center window opens.

44

www.gateway.com

Tip

For more information about the Windows Mobility Center, see

“Customizing Windows” in the online user guide.

b Click (Change presentation settings). The

Presentation Settings dialog box opens.

c Adj us t p ro pe rt ie s s uc h a s Turn off screen saver and

Set the volume to if necessary.

d Click OK.

e Click Turn on to turn on the presentation settings.

When you are finished giving the presentation, click
Turn off to return to your standard notebook
settings.

8 Press FN+F4 to switch between viewing the display on

the LCD panel, viewing the display on the projector or
monitor, and viewing the display on both the LCD panel
and the projector or monitor.

Important

If an external monitor or projector is connected and you close
the LCD panel, your notebook may turn off the LCD panel, but will not
enter Sleep mode.

45

CHAPTER 4: Using Drives and Accessories

Viewing the display on a television

The S-Video out jack on your notebook lets you view your
notebook display on a television screen using a standard
S-Video cable.

Important

The dialog boxes shown in this section are for demonstrative purposes

only and may not represent the screens on your notebook.

Important

To turn on external video by default, connect the television (or other

external video device) before starting your notebook.

Important

Audio is not transmitted through an S-Video out jack. Use the built-in
speaker s or a set o f headpho nes or exte rnal powe red spe ake rs, or c onnect yo ur
notebook to a stereo system using the headphone jack to hear sound while
playing a DVD. DVD playback to a VCR will be scrambled by copyright protection
software.

To view your notebook display on a television:

1 With your notebook off, connect one end of a standard

S-Video cable to the S-Video out jack on your
notebook.

46

Tip

For the location of the S-Video out jack on your notebook, see

“Left” on page 7.

2 Connect the other end of the cable to the Video in jack

on your television or VCR.

3 Turn on the television or VCR.
4 Start your notebook.

Tip

If you are traveling internationally, you may need to change the
video standard. For example, many televisions in Asia use PAL instead
of NTSC.

www.gateway.com

Ordering accessories

To order accessories, visit the Accessory Store at

www.gateway.com

localities.

Automobile/airplane power adapters

With an automobile/airplane power adapter, you can save
battery power by plugging your notebook into an automobile
cigarette lighter or an airplane in-flight power receptacle.

Batteries

If you run your notebook on battery power for extended
periods, you may want to buy an additional battery so you
can swap batteries when necessary. See “Changing batteries”

on page 51 for more information about using an additional

battery.

Carrying cases

Gateway has large-capacity carrying cases if you need
additional space for accessories or supplies.

Hard drives

If you want to increase your internal storage space, try
replacing your existing hard drive with a larger drive. See

“Replacing the hard drive kit” on page 77 for more

information.

Memory

Large programs, such as multimedia games or graphics
programs, use a lot of memory. If your programs are running
more slowly than you think they should, try adding more
memory. See “Adding or replacing memory modules” on

page 73 for more information.

. Accessories may not be available in all

Printers

You can attach almost any type of printer to your notebook.
The most common types are inkjet and laser printers, which
print in color or black and white.

Inkjet printers and cartridges are relatively inexpensive, but
they are slower than laser printers. Using an inkjet color
printer, you can print pictures, banners, and greeting cards,
as well as documents.

Laser printers and cartridges are more expensive, but they
print much faster than inkjet printers. Laser printers are better
than inkjet printers when you are printing large documents.

47

CHAPTER 4: Using Drives and Accessories

USB flash drive

Use a USB flash drive for storing files or transferring files to
another computer.

48

CHAPTER5

Managing Power

• Monitoring the battery charge

• Recharging the battery

• Recalibrating the battery

• Extending battery life

• Changing notebook power settings

49

CHAPTER 5: Managing Power

Monitoring the battery charge

Your new Gateway notebook is designed to provide an
exceptional balance of performance and portability. Your
notebook uses the latest chipset and mobile processor
technologies to manage the processor speed and power
consumption for a greater battery life experience. This design
provides you with maximum performance when plugged into
AC power balanced with optimized battery life when on
battery power.

Closely monitor the battery charge. When the battery charge
gets low, change the battery or connect to AC power
immediately to prevent losing any unsaved work. To monitor
the battery charge:

• Hover the mouse pointer over the power cord icon

or battery icon in the taskbar. A message appears
showing the remaining battery time and the current
power plan.

50

• Wait for a Low Battery warning message to appear.

• Look at the battery charge status indicator.

If your battery charge indicator displays what looks like
an inaccurate charge, you may need to recalibrate the
battery.

Tip

For more information about the battery charge status indicator,
see “Using the status indicators” on page 23.

Tip

For more information about recalibrating the battery, see

“Recalibrating the battery” on page 52.

www.gateway.com

Recharging the battery

The battery recharges while it is installed and your notebook
is connected to AC power. While the battery recharges, the
battery charge indicator turns on.

Changing batteries

Replacing the battery

War ning

Danger of explosion if battery is incorrectly replaced.

Replace only with a battery specifically manufactured for your Gateway
notebook. Discard used batteries according to local hazardous material
regulations.

The battery used in this device may present a fire or chemical burn hazard if
mishandled. Do not disassemble, heat above 212°F (100°C), or incinerate.
Dispose of used battery promptly. Keep away from children.

Caution

If your notebook is connected to AC power, you can change the battery
while the notebook is turned on. If your notebook is not plugged into an AC
outlet, you must turn the notebook off while changing the battery.

To replace the battery:

1 If your notebook is on and is connected to AC power,

go to Step 2.

-OR-

If your notebook is on and is not plugged into an AC
outlet, save your work and turn off the notebook.

2 Close the LCD panel.
3 Turn your notebook over so the bottom is facing up.
4 Slide the battery lock to the unlocked position.

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CHAPTER 5: Managing Power

5 Slide the battery release latch, then slide the battery out

of the notebook.

6 Slide a recharged battery into the notebook until it

snaps into place.

7 Slide the battery lock to the locked position.
8 Turn your notebook over.
9 Open the LCD panel.

Recalibrating the battery

Important

Do not interrupt the battery recalibration process. If recalibration is

interrupted, you must start the process over again.

If your notebook unexpectedly goes into Sleep mode while
you are using it but the battery charge is not low, you may
need to recalibrate your battery. You should also recalibrate
the battery periodically to maintain the accuracy of the
battery gauge.

To recalibrate the battery:

1 Connect the AC adapter, then turn on your notebook.
2 As soon as it starts and you see a startup screen, press

F2. The BIOS Setup utility opens.

3 Open the Advanced menu.
4 Highlight Battery Auto Learning, then select Enabled

by pressing the spacebar.

52

www.gateway.com

5 Open the Exit menu, highlight Exit Saving Changes,

then press E

NTER.

6 Select Yes, then press ENTER.

The battery recalibration process begins and a screen
opens showing you the progress. The entire process
takes several hours.

When the recalibration has finished, the message “Press
[Esc] key to exit” appears.

7 Press ESC. The battery charge indicator now displays an

accurate battery charge.

Important

If, after completing this procedure, the battery charge indicator still does
not show an accurate charge, contact Gateway Customer Care at the location
shown on the Customer Care label. For more information, see “Gateway contact

information” on page 3.

Extending battery life

Conserving battery power

To conserve power while using the battery to power your
notebook:

• Dim the display as low as is comfortable.

• Remove PC Cards when you do not need them. Many

PC Cards use a small amount of power while inserted,
even if they are not being used.

• Select the Power saver power plan to get maximum

power savings.

Tip

For more information about using power plans, see “Changing

notebook power settings” on page 56.

• Close the LCD panel to turn off the display while you

are not using your notebook. The display stays off until
you open the panel again.

• Use Hibernate mode for maximum power savings while

your notebook is not in use.

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CHAPTER 5: Managing Power

• Use the CD or DVD drive only when necessary. This drive

uses a large amount of power.

• Recharge the battery often, take an extra battery, and

fully recharge the batteries before traveling. For more
information, see “Recharging the battery” on page 51.

Tip

For more information about traveling with your notebook, see

“Traveling with Your Notebook” on page 59.

Using alternate power sources

To extend battery life, use alternate power sources whenever
possible.

• If traveling internationally, take electrical adapters. Save

the battery for times when you cannot use a power
adapter. If you plan on taking your AC power adapter,
also take a single-plug surge protector.

• If you will have access to an EmPower™ in-flight power

receptacle, an automobile power outlet, or an
automobile cigarette lighter, use an airplane/
automobile power adapter or power inverter. Save the
battery for times when you cannot use a power adapter.

• To find AC power outlets in airports, look for them next

to support pillars, in large areas such as boarding gates,
and under banks of telephones.

Changing power modes

You can use the following power modes to lengthen the life
of your notebook’s battery:

• Sleep - while your notebook is in Sleep mode, it switches

to a low power state where devices, such as the display
and drives, turn off.

• Hibernate - (also called save to disk) writes all current

memory (RAM) information to the hard drive, then turns
your notebook completely off. The next time you turn
on your notebook, it reads the memory information
from the hard drive and opens the programs and
documents that were open when you activated
Hibernate mode.

54

www.gateway.com

• Hybrid Sleep - while your notebook is in Hybrid Sleep

mode, it switches to a low power state where devices,
such as the display and drives, turn off similar to Sleep
mode. The notebook also writes all current memory
(RAM) information to the hard drive similar to Hibernate
mode. If your notebook experiences a power outage
while in Hybrid Sleep mode, the notebook reads the
memory information from the hard drive and opens the
programs and documents that were open when you
activated Hybrid Sleep mode. If the notebook does not
experience a power outage while in Hybrid Sleep mode,
it restarts using the information in current memory,
thus reducing startup time. You must turn on Hybrid
Sleep mode to use it. For more information, see

“Changing advanced settings” on page 57.

Using power saving modes

Always save your work before using Sleep mode. In Sleep
mode, your notebook reduces or turns off the power to most
devices except memory. However, the information in memory
is not saved to the hard drive. If power is interrupted, the
information is lost.

When in Hibernate mode, your notebook saves all memory
information to the hard drive, then turns the power
completely off.

If your notebook
is...

On Enter Sleep or

On Enter Hibernate

In Sleep, Hybrid
Sleep, or Hibernate
mode

...and you want
to...

Hybrid Sleep
mode

mode

Exit Sleep,
Hybrid Sleep, or
Hibernate mode

...then

Press FN+F3.

Click (Start), click
the arrow next to the
power icon, then click
Hibernate.

Press the power
button.

55

CHAPTER 5: Managing Power

Changing notebook power settings

You can change the function of your notebook’s power
button, Sleep system key, and power-saving timers by
changing power settings on your notebook.

You can customize power settings from the Windows Mobility
Center by selecting power plans and adjusting advanced
power settings.

Changing the power plan

Power plans (groups of power settings) let you change power
saving options such as when the display or hard drive is
automatically turned off. You can select one of the defined
power plans or create a custom power plan.

Three power plans are pre-defined for you:

• Balanced - This is the default power plan which

balances performance and battery life.

• Power saver - This power plan sacrifices performance

in order to extend battery life. Use this plan if you will
be away from AC power outlets for an extended period
of time. Your programs may run slower than you are
accustomed to under the other two power plans.

• High performance - This power plan sacrifices battery

life in order to gain performance. Use this plan if you
need additional computing power for your program.
Your battery may not last as long as you are
accustomed to under the other two power plans.

To change the power plan:

1 Click (Start), All Programs, Accessories, then click

Windows Mobility Center. The Windows Mobility
Center window opens.

56

www.gateway.com

2 Click (Change power settings). The Select a power

plan window opens.

3 Select the power plan you want to use.

- OR -

Click Change plan settings, modify the power plan you
selected, then click Save changes.

Help

For more information about changing the power plan, click
Start, then click Help and Support. Type the keyword power plan
in the Search Help box, then press E

NTER.

Changing advanced settings

Advanced power settings let you assign different power
saving modes to the power button and Sleep system key. You
can also select which power saving mode is activated when
you close the LCD panel.

To change advanced power management settings:

1 Click (Start), All Programs, Accessories, then click

Windows Mobility Center. The Windows Mobility
Center window opens.

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CHAPTER 5: Managing Power

2 Click (Change power settings). The Select a power

plan window opens.

3 Click a setting in the left-hand column that you want

to change. The top three settings are not tied to a power
plan. The bottom three settings modify the currently
selected power plan.

Help

For more information about changing the power
management settings, click Start, then click Help and Support. Type
the keyword power management in the Search Help box, then
press E

NTER.

58

To turn on Hybrid Sleep mode:

1 On the Select a power plan window, click Change plan

settings for the plan you are using. The Change settings
for the plan window opens.

2 Click Change advanced power settings. The Power

Options dialog box opens.

3 Click the + in front of Sleep, then click the + in front of

Allow hybrid sleep.

4 Change the values to On for On battery and Plugged

in.

Help

For more inf ormation about h ybrid sle ep, clic k Start, then click
Help and Support. Type the keyword hybrid in the Search Help

box, then press E

NTER.

CHAPTER6

Traveling with Your Notebook

• Packing your notebook

• Traveling by air

• Dial-up modem

• Radio frequency wireless connections

• Files

• Security

• Power

• Additional tips

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CHAPTER 6: Traveling with Your Notebook

Packing your notebook

• Remove all peripheral devices and cables. Remember to

pack those you will need while traveling.

• Pack your notebook securely into a briefcase or

hand-carried luggage, and keep it separate from
toiletries, liquids, and food. Do not pack it in checked
luggage.

• Keep your notebook stable during travel. Secure it to

prevent it from sliding around in overhead bins and car
trunks.

Traveling by air

• Do not check your notebook as luggage.

• Charge the battery in case airport security asks you to

start your notebook.

• Have your notebook hand-inspected or sent through

the X-ray scanner, but never carry it through the metal
detector.

• Turn off you notebook for takeoff and landing.

• Turn off all wireless devices while in the aircraft.

Dial-up modem

• Take a telephone cord to connect the modem to

telephone jacks. If you are traveling internationally, take
telephone jack adapters or an acoustic handset coupler.

• Take a telephone line protector.

• Take a telephone line tester to check for unsafe lines,

especially if you are traveling internationally.

• Take remote access information with you so you can

connect to your ISP while outside of your usual calling
area. A list of country dialing codes may be especially
useful if you are traveling internationally.

60

www.gateway.com

Radio frequency wireless connections

Important

If your notebook came equipped with an internal embedded wireless
device, see “Legal Information” on page 109 for general wireless regulatory
guidelines.

• Every country has different restrictions on the use of

wireless devices. If your notebook is equipped with a
wireless device, check with the local radio approval
authorities prior to your trip for any restrictions on the
use of a wireless device in the destination country.

• Wireless communication can interfere with equipment

on commercial aircraft. Current aviation regulations
require wireless devices to be turned off while traveling
in an airplane. IEEE 802.11 and Bluetooth
communication devices are examples of devices which
use wireless to communicate.

Tip

For more information about turning your wireless device on or

off, see “Turning your wireless radio on or off” on page 33.

Files

• Copy your working files from your desktop computer

to your notebook before you travel.

• If you need to access your desktop computer files from

your notebook while traveling, set up your desktop
computer for remote access. Contact your network
administrator for more information about remote
access.

• Take extra recordable media for transferring files

between computers and backing up files.

61

Security

• Get a locking cable for your notebook so you can attach

• Always keep your notebook with you while waiting in

• Write down your notebook model number and serial

• Whoever sits next to you or behind you can see your

• Use a startup password to restrict access to your

CHAPTER 6: Traveling with Your Notebook

a cable lock and leave your notebook in your hotel room
while you are away.

airports, train stations, or bus terminals. Be ready to
claim your notebook as soon as it passes through the
X-ray machine in security checkpoints.

number (located on the bottom of your notebook) in
case of theft or loss, and keep the information in a safe
place. Also, tape your business card or an address label
to your notebook and accessories.

notebook display. Avoid working with confidential files
until you can be sure of privacy.

notebook. The startup password is set using the BIOS
utility.

Caution

Use a password that you can remember, but that is difficult for
someone else to guess. The password feature is very secure, with no
easy way to recover a forgotten password. If you forget your password,
you must return your notebook to Gateway for service.

62

To create a startup password:

1 Restart your notebook. As soon as you see a startup

screen, press F2. The BIOS Setup utility opens.

2 Open the Security menu, highlight Set Supervisor

Password, then press E

instructions. You must set the supervisor password
in order to set the user (startup) password.

Important

You must enter the Supervisor Password each time you use

the BIOS Setup utility.

Important

You must set a Supervisor Password to use TPM (Trusted
Platform Mo dule) security. For more information about T PM, see the
online User Guide.

NTER and follow the

Power

www.gateway.com

3 Highlight Set User Password, then press ENTER and

follow the instructions. This is the password you
need to enter at startup.

Important

You must enter the User Password each time you turn on
your notebook if it was turned off or put in hibernate mode. You
do not need to enter the User Password if your notebook was put
in Sleep mode.

4 Highlight Password on boot, then press ENTER.
5 Highlight Enabled, then press ENTER.
6 Open the Exit menu, highlight Exit Saving

Changes, then press ENTER.

7 When you start your computer, you are prompted

to enter the user password you set in Step 3.

• Review the information in “Protecting your notebook”

in the online User Guide.

• Take your AC power adapter to recharge the battery. If

you are traveling internationally, take power plug
adapters.

• Take a portable surge protector to protect your

notebook from power surges.

• To get the best performance from your notebook, avoid

using the battery whenever possible, monitor the
battery charges, and use the most efficient power
management settings. For information on conserving
battery power, using alternate power sources, and
monitoring the battery charges, see “Managing Power”

on page 49.

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CHAPTER 6: Traveling with Your Notebook

Additional tips

• If you plan to use several USB peripheral devices, take

a portable USB hub to provide additional USB ports.

• Take a network cable if you need to connect to a

network. Some hotels provide Internet connectivity
only through their networks.

• If your notebook has been exposed to cold

temperatures, allow it to warm to room temperature
before turning it on.

• Carry proof of ownership or a merchandise passport

when traveling internationally.

• Consult your insurance company and credit card

company to learn about emergency travel assistance if
your notebook is lost or damaged.

• Take your recovery discs in case you need to install an

additional driver or software.

Tip

For more information about installing drivers or Gateway
provided software, see “Recovering specific files and software” on

page 69.

64

CHAPTER7

Maintaining Your Notebook

• Caring for your notebook

• Cleaning your notebook

• Cleaning CDs or DVDs

• System recovery options

65

CHAPTER 7: Maintaining Your Notebook

Caring for your notebook

To extend the life of your notebook:

• Be careful not to bump or drop your notebook, and do

not put any objects on top of it. The case, although
strong, is not made to support extra weight.

• When transporting your notebook, we recommend that

you put it in a carrying case.

• Keep your notebook away from magnetic fields.

Magnetic fields can erase data on hard drives.

• Never turn off your notebook when the drive indicator

is on because data on the hard drive could be lost or
corrupted.

• Avoid subjecting your notebook to extreme

temperature changes. The case (and LCD panel) can
become brittle and easy to break in cold temperatures
and can melt or warp in high temperatures. Damage
due to either extreme is not covered by your warranty.
As a general rule, your notebook is safest at
temperatures that are comfortable for you.

• Keep all liquids away from your notebook. When spilled

onto notebook components, almost any liquid can result
in expensive repairs that are not covered under a
standard warranty.

• Avoid dusty or dirty work environments. Dust and dirt

can clog the internal mechanisms and can lead to
permanent damage to the notebook.

• Do not block the ventilation fan slots. If these slots are

blocked, your notebook may overheat resulting in
unexpected shutdown or permanent damage to the
notebook.

• When storing your notebook for an extended period of

time, unplug AC power and remove the battery after
discharging it partway.

66

www.gateway.com

Cleaning your notebook

Keeping your notebook clean and the vents free from dust
helps keep your notebook performing at its best. You may
want to gather these items and put together a notebook
cleaning kit:

• A soft, lint-free cloth

• An aerosol can of air that has a narrow, straw-like

extension

• Cotton swabs

• A DVD drive cleaning kit

Cleaning the exterior

War ning

When you shut down your notebook, the power turns off, but some
electrical current still flows through your notebook. To avoid possible injury from
electrical shock, unplug the power cord, modem cable, and network cable from
the wall outlets and remove the battery.

Always turn off your notebook and other peripherals before
cleaning any components. Also, remove the battery before
cleaning any components.

Use a damp, lint-free cloth to clean your notebook and other
parts of your system. Do not use household abrasive or
solvent cleaners because they can damage the finish on
components.

Your notebook is cooled by air circulated through the vents
on the case, so keep the vents free of dust. With your
notebook turned off and unplugged, brush the dust away
from the vents with a damp cloth. Be careful not to drip any
water into the vents. Do not attempt to clean dust from the
inside of your notebook with the exception of the memory
bay.

Tip

You may want to occasionally open the memory bay door and remove
dust and lint using an aerosol can of air.

Cleaning the keyboard

You should clean the keyboard occasionally by using an
aerosol can of air with a narrow, straw-like extension to
remove dust and lint trapped under the keys.

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CHAPTER 7: Maintaining Your Notebook

If you spill liquid on the keyboard, turn off your notebook and
turn the notebook upside down. Let the liquid drain, then let
the keyboard dry before trying to use it again. If the keyboard
does not work after it dries, you may need to replace it. A
replacement keyboard may not be covered by your warranty.

Cleaning the notebook screen

Caution

A notebook LCD screen is made of specially coated glass and can be

scratched or damaged by abrasive or ammonia-based glass cleaners.

Use a soft cloth and water to clean the LCD screen. Squirt a
little water on the cloth (never directly on the screen), and
wipe the screen with the cloth.

Cleaning CDs or DVDs

Wipe from the center to the edge, not around in a circle, using
a product made especially for the purpose.

System recovery options

Most notebook problems can be solved by following the
information in “Troubleshooting” on page 81 or at

www.gateway.com. Problem-solving may also involve

re-installing some or all of the notebook’s software (also called
recovering or restoring your system). Gateway provides
everything you need to recover your system under most
conditions.

• To recover specific files and software, see “Recovering

specific files and software” on page 69.

• To completely restore your system:

68

www.gateway.com

• If you can still run Windows, see “Recovering using

Microsoft System Restore” on page 69.

• If you cannot run Windows, see “Recovering using

the Windows DVD” on page 70

Recovering specific files and software

You can perform a partial recovery by recovering specific files,
such as device drivers and most pre-installed software. If you
need to recover software that did not come pre-installed on
your system, you need to follow that software’s installation
instructions.

To recover specific drivers and software:

1 Click (Start), All Programs, then click Gateway

Recovery. The Gateway Recovery Center opens.

2 Click on the appropriate recovery option, then follow

the on-screen instructions.

Recovering using Microsoft System Restore

Microsoft System Restore periodically takes “snapshots” of
your system settings and saves them as restore points. In
most cases of hard-to-resolve software problems, you can
return to one of these restore points to get your system
running again.

To restore using Microsoft System Restore:

1 Click (Start), Control Panel, System and

Maintenance, then click Backup and Restore Center.
The Backup and Restore Center opens.

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CHAPTER 7: Maintaining Your Notebook

2 On the left side of the window, click Repair Windows

using System Restore, then click Next. The Choose a

restore point dialog box opens.

3 Click the restore point you want, click Next, then click

Finish. A message asks if you want to continue.

4 Click Yes. Your system is restored using the restore

point you specified.

Recovering using the Windows DVD

To completely re-install Windows

1 Insert the Windows DVD into your notebook’s DVD

drive, then restart your notebook.

2 When the prompt “Press any key to boot from CD

or DVD” appears, press any key on your keyboard. A list
of valid boot devices appears.

3 Press the arrow keys to select the drive containing the

Windows DVD, then press E
on-screen instructions.

NTER and follow the

70

CHAPTER8

Upgrading Your Notebook

• Preventing static electricity discharge

• Adding or replacing memory modules

• Replacing the hard drive kit

71

CHAPTER 8: Upgrading Your Notebook

Preventing static electricity discharge

War ning

To avoid exposure to dangerous electrical voltages and moving parts,
turn off your notebook, unplug the power cord, modem cable, and network
cable, and remove the battery before opening the case.

War ning

To prevent risk of electric shock, do not insert any object into the vent
holes of the notebook.

Important

Before installing or replacing components, you should read and
understand the information in this section.

The components inside your notebook are extremely sensitive
to static electricity, also known as electrostatic discharge
(ESD).

Before installing or replacing components, follow these
guidelines:

• Avoid static-causing surfaces such as carpeted floors,

plastic, and packing foam.

• Remove components from their antistatic bags only

when you are ready to use them. Do not lay
components on the outside of antistatic bags because
only the inside of the bags provide electrostatic
protection.

• Always hold components by their edges. Avoid touching

the edge connectors. Never slide components over any
surface.

• Wear a grounding wrist strap (available at most

electronics stores) and attach it to a bare metal part of
your workbench or other grounded connection.

• Touch a bare metal surface on your workbench or other

grounded object.

72

www.gateway.com

Adding or replacing memory modules

Important

Use only memory modules designed for your Gateway notebook.

Tools

You need a small Phillips screwdriver to replace memory modules.

Your notebook uses memory modules called SO-DIMMs (Small
Outline Dual Inline Memory Modules). The modules are
available in various capacities and any module can be placed
in any slot.

Memory

bay

To add or replace memory modules:

1 Follow the guidelines under “Preventing static

electricity discharge” on page 72.

2 Turn off your notebook, then close the LCD panel.
3 Disconnect the AC adapter, modem cable, and network

cable.

4 Disconnect all peripheral devices connected to the

notebook and remove any PC cards.

5 Turn your notebook over so the bottom is facing up,

then remove the battery. For more information, see

“Changing batteries” on page 51.

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CHAPTER 8: Upgrading Your Notebook

6 Remove the keyboard screw.

Tip

The screw hole is marked with a K.

Screw

7 Loosen the six memory bay cover screws (these screws

cannot be removed).

Screw

Screw

Screw

ScrewScrew

Screw

74

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8 Use the thumb notch to lift the memory bay cover, then

remove it. Be careful not to break off the tabs located
on the end of the cover opposite the thumb notch.

Thumb notch

9 If you are removing a module, gently press outward on

the clip at each end of the memory module until the
module tilts upward.

Clip

Clip

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CHAPTER 8: Upgrading Your Notebook

10 Pull the memory module out of the slot.

11 Hold the new or replacement module at a 30-degree

angle and press it into the empty memory slot. This
module is keyed so it can only be inserted in one
direction. If the module does not fit, make sure that the
notch in the module lines up with the tab in the memory
bay.

12 Replace the memory bay cover, then tighten the cover

screws.

13 Replace the keyboard screw.

76

Tip

The screw hole is marked with a K.

14 Insert the battery, then turn your notebook over.
15 Connect the power adapter, modem cable, and network

cable, then turn on your notebook.

www.gateway.com

Replacing the hard drive kit

Tools

You need a small Phillips screwdriver to replace the hard drive kit.

If you would like more hard drive capacity, you can replace
your original drive with a higher-capacity drive.

Hard drive

bay

To replace the hard drive kit:

1 Create a Drivers and Applications Recovery disc using

the Gateway Recovery Center.

2 Back up any data you want to transfer to the new hard

drive. For more information, see “Backing up files” in the
online User Guide.

3 Follow the guidelines under “Preventing static

electricity discharge” on page 72.

4 Turn off your notebook, then close the LCD panel.
5 Disconnect the AC adapter, modem cable, and network

cable.

6 Disconnect all peripheral devices connected to the

notebook and remove any PC cards.

7 Turn your notebook over so the bottom is facing up,

then remove the battery. For more information, see

“Changing batteries” on page 51.

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CHAPTER 8: Upgrading Your Notebook

8 Remove the two hard drive bay cover screws.

Screw

Screw

9 Slide the hard drive bay cover, then remove it. The hard

drive is attached to the back of the cover.

78

10 If your new hard drive already includes the hard drive

cover, go to Step 15.

-OR-

If you need to move the hard drive cover from your old
hard drive to your new hard drive, go to Step 11.

www.gateway.com

11 Remove the screws that secure the hard drive to the

hard drive cover.

Screw

Screw

Screw

Screw

12 Remove the cover from the old drive.

13 Insert the new drive label side up onto the cover so the

screw holes line up.

14 Replace the screws that secure the cover to the drive.
15 Slide the new hard drive kit into your notebook, then

replace the cover screws.

16 Insert the battery, then turn your notebook over.
17 Connect the power adapter, modem cable, and network

cable, then turn on your notebook.

18 Turn on your notebook, open the DVD drive, insert the

Windows DVD, close the DVD drive, then restart your
notebook.

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CHAPTER 8: Upgrading Your Notebook

19 When the prompt “Press any key to boot from CD

or DVD” appears, press any key on your keyboard and
follow the on-screen instructions. As part of the process
you may be prompted to insert your Drivers and
Applications Recovery disc.

20 Reconnect all peripheral devices and replace any PC

cards.

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CHAPTER9

Troubleshooting

• Safety guidelines

• First steps

• Troubleshooting

• Telephone support

81

CHAPTER 9: Troubleshooting

Safety guidelines

War ning

Do not try to troubleshoot your problem if power cords or plugs are
damaged, if your notebook was dropped, or if the case was damaged. Instead,
unplug your notebook and contact a qualified computer technician.

Tip

For more information about preventing damage from static electricity,
see “Preventing static electricity discharge” on page 72.

While troubleshooting your notebook, follow these safety
guidelines:

• Never remove the memory bay or hard drive bay cover

while your notebook is turned on, while the battery is
installed, and while the modem cable, network cable,
and AC power adapter are connected to your notebook.

• Make sure that you are correctly grounded before

accessing internal components.

• After you complete any maintenance tasks where you

remove the memory bay or hard drive bay cover, make
sure that you replace the cover, reinstall any screws,
then replace the battery before you start your
notebook.

Help

For more informat ion abou t troubl eshoot ing, click Start, then click
Help and Support. Type the keyword troubleshooting in the Search Help

box, then press E

First steps

If you have problems with your notebook, try these things
first:

• Make sure that the AC power adapter is connected to

your notebook and an AC outlet and that the AC outlet
is supplying power.

• Make sure that the power cord is firmly connected to

the AC power adapter.

• If you use a power strip or surge protector, make sure

that it is turned on.

82

NTER.

www.gateway.com

• Try turning the notebook on with the notebook plugged

in and the battery removed, then try turning the
notebook on with the notebook unplugged and the
battery installed.

• If a peripheral device (such as a keyboard or mouse)

does not work, make sure that all connections are
secure.

• Make sure that your hard drive is not full.

• If an error message appears on the screen, write down

the exact message. The message may help Gateway
Customer Care in diagnosing and fixing the problem.

• If you added or removed peripheral devices, review the

installation procedures you performed and make sure
that you followed each instruction.

• If an error occurs in a program, see the program’s

printed documentation or the online help.

Troubleshooting

Troubleshooting topics are listed in alphabetical order.

Audio

Battery

CD drives

Audio troubleshooting is covered under “Sound” on page 106.

Battery troubleshooting is covered under “Power” on

page 104.

CD drive troubleshooting is covered under “DVD drives” on

page 86.

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CHAPTER 9: Troubleshooting

Diskette drive (external)

The diskette drive is not recognized

• Shut down and restart your notebook.

You see an “Access Denied” or “Write protect” error
message

• Move the write-protection tab in the upper-right corner

of the diskette down (unprotected).

• The diskette may be full. Delete unnecessary files on the

diskette and try again.

• Not all diskettes are IBM-compatible. Make sure that the

diskette you are using is IBM-compatible.

• Try a different diskette. Occasionally diskettes are

flawed and cannot be read by the diskette drive.

You see a “Disk is full” error message

• Delete unnecessary files on the diskette.

• Try a different diskette. Occasionally diskettes are

flawed and cannot be read by the diskette drive.

• Run Error checking on the diskette. If errors are

detected and corrected, try using the diskette again. For
instructions on running Error checking, see “Checking
the hard drive for errors” in the online User Guide.

Display

84

You see a “Non-system disk,” “NTLDR is missing,” or “Disk
error” error message

• Eject the diskette from the diskette drive, then press

E

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• Make sure that the diskette you are using is

IBM-compatible.

The diskette drive status indicator is lit continuously

• Remove the diskette from the drive. If the indicator

stays on, try restarting your notebook.

The screen is too dark

• Adjust the brightness using the system keys or Windows

Mobility Center.

Tip

For more information about adjusting the brightness, see

“System key combinations” on page 26.

www.gateway.com

The screen resolution is not correct

• Change the screen resolution from the Display Settings

dialog box. For instructions on changing the screen
resolution, see “Adjusting the screen resolution” in the
online User Guide.

The text on the display is dim or difficult to read

• Adjust the brightness using the system keys or Windows

Mobility Center.

Tip

For more information about adjusting the brightness, see

“System key combinations” on page 26.

• Change the display settings. For instructions on

changing the display settings, see “Adjusting the screen
and desktop settings” in the online User Guide.

• Move your notebook away from sources of electrical

interference, such as televisions, unshielded speakers,
microwaves, fluorescent lights, and metal beams or
shelves.

The display has pixels that are always dark or too bright

This condition is normal and inherent in the TFT technology
used in active-matrix LCD screens. Gateway’s inspection
standards keep these to a minimum. If you feel these pixels
are unacceptably numerous or dense on your display, contact
Gateway Customer Care to identify whether a repair or
replacement is justified based on the number of pixels
affected.

The display is blank

• Adjust the brightness using the system keys or Windows

Mobility Center.

Tip

For more information about adjusting the brightness, see

“System key combinations” on page 26.

• Make sure the notebook is not in Sleep or Hibernate

mode. Press the power button.

• The notebook may be sending its display to an external

monitor or projector. Press F
toggle through the attached display, an external
monitor or projector, or both.

N + F4 several times to

85

DVD drives

Your notebook does not recognize a disc

An audio CD does not produce sound

CHAPTER 9: Troubleshooting

• The disc may not be seated correctly in the tray. When

you place a disc on the tray, make sure that you press
the disc firmly onto the spindle so the retainers hold the
disc in place.

• Make sure that the disc label is facing up, then try again.

• If you are trying to play a DVD, make sure that you have

a DVD drive. For more information, see “Identifying

drive types” on page 36.

• Try a different disc. Occasionally discs are flawed and

cannot be read by the drive.

• Some music CDs have copy protection software. You

may not be able to play these CDs on your notebook.

• Your notebook may be experiencing some temporary

memory problems. Shut down and restart your
notebook.

• Clean the disc. For more information, see “Cleaning CDs

or DVDs” on page 68.

• Make sure that the CD label is facing up, then try again.

• Some music CDs have copy protection software. You

may not be able to play these CDs on your notebook.

• Make sure that the volume control on your notebook

is turned up.

86

Tip

For more information about using your volume control, see

“Adjusting the volume” on page 31.

• Make sure that the Windows volume control is turned

up. For instructions on how to adjust the volume control
in Windows, see “Adjusting the volume” in the online
User Guide.

• Make sure that Mute controls are turned off.

• Make sure that headphones are not plugged into the

headphone jack on the notebook.

• If you are using powered speakers, make sure that they

are plugged in and turned on.

• Clean the disc. For more information, see “Cleaning CDs

or DVDs” on page 68.

www.gateway.com

• Your notebook may be experiencing some temporary

memory problems. Shut down and restart your
notebook.

• Reinstall the audio device drivers. For more information,

see “Recovering specific files and software” on page 69.

A DVD movie will not play

• Make sure that the label or side you want to play is

facing up, then try again.

• Make sure that you have a DVD drive. For more

information, see “Identifying drive types” on page 36.

• Shut down and restart your notebook.

• Clean the DVD. For more information, see “Cleaning CDs

or DVDs” on page 68.

• Make sure that the disc’s regional code and your DVD

drive’s regional code match.

• Make sure that a DVD player program has been installed

on your notebook.

Tip

For instructions on playing a DVD, see “Playing music and

movies” in the online User Guide.

A DVD does not produce sound on a television

Audio is not transmitted through an S-Video jack. Use the
built-in speakers, a set of headphones or external powered
speakers or connect your notebook to a stereo system to hear
sound while playing a DVD.

Ethernet

You cannot eject a CD or DVD

Your notebook must be turned on to remove CDs and DVDs.
If you do not want to turn on your notebook, manually eject
the disc by inserting an opened paper clip into the manual
eject hole.

Tip

For the location of the manual eject hole, see “Using a CD or DVD” on

page 38.

Ethernet troubleshooting is covered under “Networks (wired)”

on page 99.

87

File management

A file was accidentally deleted

• Recover the file from the Recycle Bin by following the

instructions in “Deleting files and folders” in the online
User Guide.

Caution

If a file was deleted while holding down the SHIFT key or if the

Recycle Bin has been emptied, the file cannot be restored.

Help

For more information about restoring deleted files, click Start,
then click Help and Support. Type the keyword System Restore in
the Search Help box, then press E

Hard drive

You see an “Insufficient disk space” error message

• Delete unnecessary files from the hard drive using Disk

Cleanup. For instructions on deleting unnecessary files,
see “Deleting unnecessary files” in the online User
Guide.

• Empty the Recycle Bin by right-clicking the Recycle Bin

icon, then clicking Empty Recycle Bin.

Caution

All deleted files will be lost when you empty the Recycle Bin.

CHAPTER 9: Troubleshooting

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88

• Save your files to another drive. If the hard drive is full,

copy any files not regularly used to backup media, then
delete them from the hard drive.

Help

For mor e informa tion ab out file mana gement , click Start, then
click Help and Support. Type the keyword file management in the
Search Help box, then press E

You see a “Data error” message

This may be the result of a defective area on the hard drive.
To fix hard drive problems, run the Error checking program.
For instructions on fixing hard drive problems, see “Checking
the hard drive for errors” in the online User Guide.

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Internet

www.gateway.com

The hard drive cannot be accessed, or you see a “General
failure reading drive C” error message

• If a diskette is in an external diskette drive, eject it and

restart your notebook.

• Make sure that the hard drive is installed correctly.

Remove it, firmly reinsert it, then restart your notebook.

Tip

For more information about removing your hard drive, see

“Replacing the hard drive kit” on page 77.

• If your notebook has been subjected to static electricity

or physical shock, you may need to reinstall the
operating system.

You cannot connect to the Internet

• If you are using a dial-up modem, make sure that the

modem cable is plugged into the modem jack and not
the Ethernet network jack.

-OR-

If you are using a cable or DSL modem, make sure that
the modem cable is plugged into the Ethernet network
jack and not the modem jack.

Tip

For the location of your modem jack, see “Right” on page 8. For

the location of your network jack, see “Right” on page 8.

• Make sure that you do not have a problem with your

modem. For more information, see “Modem (dial-up)”

on page 95.

• Make sure that your account with your Internet service

provider (ISP) is set up correctly. Contact your ISP
technical support for help.

Help

For more informat ion abou t troubl eshoot ing Inte rnet
connections, click Start, then click Help and Support. Type the
keyword troubleshooting connections in the Search Help box,
then press E

You see an “Unable to locate host” message and are unable
to browse the Internet

This problem can occur when you have typed a URL (Web
address) incorrectly, you have lost your Internet connection,
or your ISP is having technical difficulties.

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CHAPTER 9: Troubleshooting

Double-check the URL or try a different URL. If the error
message still appears, disconnect from the ISP connection and
close your browser, then reconnect and open the browser. If
you still get the error, your ISP may be having technical
difficulties.

Connecting to a Web site takes too long

Many factors can affect Internet performance:

• The condition of the telephone lines in your residence

or at your local telephone service

• The condition of the Internet computers to which you

connect and the number of users accessing those
computers

• The complexity of graphics and multimedia on Web

pages

• Having multiple Web browsers open, performing

multiple downloads, and having multiple programs
open on your notebook

People are sending you e-mail messages, but you have not
received any mail

• Click the receive button in your e-mail program.

• Make sure that your account with your Internet service

provider (ISP) is set up correctly. Contact your ISP for
technical support.

Keyboard

90

A keyboard character keeps repeating or you see a
“Keyboard stuck” or “Key failure” error message

• Make sure that nothing is resting on the keyboard.

• Make sure that a key is not stuck. Press each key to

loosen a key that might be stuck, then restart your
notebook.

You are pressing a letter key and a number appears on the
screen

• The numeric keypad is turned on.

Tip

For more information about using your keyboard, see “Using the

keyboard” on page 24.

An external keyboard does not work

• Make sure that the keyboard cable is plugged in

correctly.

• Remove all extension cables and switchboxes.

• Clean the keyboard by using an aerosol can of air with

• Try a keyboard that you know works to make sure that

• If you spilled liquid in the keyboard, turn off your

Media Center

To view Media Center troubleshooting information that is not
covered in this section, go to the Gateway support Web Site
at www.gateway.com

The Media Center video display looks bad on your TV

Many factors, such as the display type, quality of the video
source, type of connection used, quality of video cables,
display device screen resolution, size of TV, age of the TV, or
the type of TV (interlaced or progressive scan), can affect the
video quality significantly:

• Display type—The Media Center is best viewed on

• Quality of video source—The quality of the video

www.gateway.com

a narrow, straw-like extension to remove dust and lint
trapped under the keys.

the keyboard port works.

notebook and unplug the keyboard. Clean the keyboard
and turn it upside down to drain it. Let the keyboard
dry before using it again. If the keyboard does not work
after it dries, you may need to replace it.

.

display devices that were offered with the Media Center
computer when you purchased it from Gateway. Other
types of display devices, including retail TVs, may
provide lower quality video. If you did not order a
display device when you purchased your Media Center
computer, a progressive scan display device with a VGA
input is the best choice.

signal coming into the Media Center computer has an
affect on the video quality. The video displayed from the
Media Center is only as good as the source video signal.
Cable, digital cable, and satellite usually provide better
quality than an antenna.

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CHAPTER 9: Troubleshooting

• Type of connection used—You can connect the Media

Center computer video output to a TV. However, the
connection type has an affect on the video quality. The
Media Center has two video outputs:

• VGA—If your TV includes a VGA port, connect the

VGA cable from the Media Center computer’s VGA
(monitor) port to the TV’s VGA In port for the best
quality. Many TVs do not have a VGA port.

• S-Video—If your TV does not have a VGA port, but

includes an S-Video port, connect the S-Video cable
from the Media Center computer’s S-Video Out port
to the TV’s S-Video In port. S-Video display quality
is usually good for TV images. The display quality for
the Media Center computer functions, however, is
not as good as VGA output. S-Video display output
is not optimized for computer video display.

• Quality of video cables—Poor quality or the incorrect

type of video cables can cause problems and affect the
video quality. Gateway recommends using high-quality
video cables that can be purchased from the Gateway
Accessory Store.

Important

Cable connections must be made correctly for optimal video

quality. A poor cable connection can lower video quality.

92

• Screen resolution—By default, if your display device

was purchased with the Media Center computer, the
computer uses a screen resolution of 1024 × 768 for
computer monitors and 800 × 600 for the Gateway
42inch Plasma TV. Many TVs cannot display this high of
a resolution and may shift, scramble, or scroll the
picture. For a better picture on a TV display, you may
need to lower the Media Center screen resolution to
800 × 600 or 640 × 480.

Tip

For more information about changing the screen resolution, see

“Adjusting the screen resolution” in the online User Guide.

Help

For more information about adjusting display settings, click

Start, then click Help and Support. Type the key word changing
display settings in the Search Help box, then press E

NTER.

www.gateway.com

• Size of display device—Small computer monitors for

standard computer applications are generally not
optimized for motion video playback. Although they
offer excellent resolutions and refresh rates, they are
designed to make static white backgrounds with black
text look readable. Some small display devices do not
make colorful motion video look its best. Generally,
video will look better on a larger display device.

• Age of the TV—Newer TVs usually have more

advanced features, produce a better quality picture,
and support higher screen resolutions. The Media
Center video display will likely be better on a newer
model TV.

• Type of TV (interlaced or progressive scan)

Many TVs use interlaced video. Interlaced video displays
a video frame with two passes of alternating scan lines.
The TV screen first displays the video image odd lines
one at a time, sequentially from top to bottom, then it
fills in the other half of the video image with the even
lines. Because most TVs use this interlaced method to
display the picture on the screen, a standard interlaced
analog TV will most likely flicker when displaying thin
lines and small text. An interlaced video display device
will produce a lower quality display, especially when
viewing and using the Media Center computer
functions.

Progressive scan video displays a video frame with one
pass of sequential scan lines. A progressive scan TV
displays the entire picture, drawn sequentially from top
to bottom, without the odd/even interlacing. This
results in a fuller, sharper picture and better display
quality for viewing and using the Media Center
computer functions. The progressive scan picture is also
brighter and easier on your eyes.

You need to configure your Media Center to output to a TV

• Your Media Center computer detects whether you are

using a VGA or an S-Video display device and
automatically changes the display settings for the type
of display device you are using. For more information,
review the FAQ topic at www.gateway.com

You want to change display settings to get better TV or DVD
image quality

.

• Adjust the display device brightness, contrast, hue, and

saturation. For more information review the FAQ topic
at www.gateway.com

.

93

Memory

CHAPTER 9: Troubleshooting

You want to know whether you can burn videos that were
recorded with your Media Center computer to a DVD

• Yes, you can. The Media Center saves recorded videos

in the DVR-MS format. You can burn a DVR-MS file to a
DVD with DVD recording (burning) software, such as
Power2Go, and with the Media Center itself.

You want to know whether you can play recorded videos
on other computers

• Yes, you can. A DVR-MS file recorded to DVD can be

replayed on another Media Center computer or on a
non-Media Center computer that has a DVD player and
DVD decoder software (such as PowerDVD). The
non-Media Center computer must also have
Windows Vista or Windows XP with Service Pack (SP) 1
or 2, Windows Media Player 9 or later, and the Windows
patch Q810243 Update.

You want to know whether you can play recorded videos
on your home DVD player

• Yes, you can. DVDs recorded with the Media Center can

be played on a home DVD player.

94

You see a “Memory error” message

• Make sure that the memory module is inserted correctly

in the memory bay slot.

Tip

For more information about installing memory, see “Adding or

replacing memory modules” on page 73.

• Use a third-party diagnostic program to help determine

if a memory module is failing.

Help

For more info rmati on abou t tro ubles hoo ting mem or y er rors,
click Start, then click Help and Support. T ype the keyword memory
error in the Search Help box, then press E

You see a “Not enough memory” error message

NTER.

• Close all programs, then restart your notebook.