Gateway M210, MX3560 Owner's Manual

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Gateway Notebook

User Guide

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Page 3

1Getting Help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Gateway Web site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Using eSupport . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Help and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Searching for a topic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Using Your Computer guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Online help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

2 Checking Out Your Gateway Notebook . . . . . . . . . . . . . . . . . . . . 9

Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Left side . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Right side . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Bottom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Keyboard area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Identifying your model . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Gateway model and serial number . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Microsoft Certificate of Authenticity . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Finding your specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

3Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Installing the battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Connecting the AC adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Protecting from power source problems . . . . . . . . . . . . . . . . . . . . . . . 23

Starting your notebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Waking up your notebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Turning off your notebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Restarting (rebooting) your notebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Status indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Using the keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Key types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

System key combinations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Using the EZ Pad touchpad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Using the touchpad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Adjusting the volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Turning your wireless network on or off . . . . . . . . . . . . . . . . . . . . . . . . . . 36

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4 Using Drives and Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37

Using the DVD drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38

Identifying drive types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38

Inserting a CD or DVD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39

Playing a CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40

Playing a DVD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40

Creating CDs and DVDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40

Using the memory card reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41

Memory card types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Inserting a memory card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41

Adding and removing a PC Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43

Viewing the display on a projector or monitor . . . . . . . . . . . . . . . . . . . . . . 45

5 Managing Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47

Monitoring the battery charge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48

Recharging the battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Recalibrating the battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Changing batteries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51

Replacing the battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51

Extending battery life . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52

Conserving battery power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52

Using alternate power sources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53

Changing power modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54

6 Upgrading Your Notebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55

Preventing static electricity discharge . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56

Adding or replacing memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Replacing the hard drive kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61

7 Maintaining Your Notebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65

Caring for your notebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66

Cleaning your notebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67

Cleaning the exterior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Cleaning the keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68

Cleaning the notebook screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68

Cleaning CDs or DVDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68

Protecting your computer from viruses . . . . . . . . . . . . . . . . . . . . . . . . . . . .69

Updating Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72

Restoring your system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72

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8 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Safety guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

First steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

CD drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Device installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

DVD drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

File management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Memory card reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Modem (dial-up) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

PC Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Sound . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Status indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Touchpad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Video . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Before calling Gateway Customer Care . . . . . . . . . . . . . . . . . . . . . . . 95

Telephone numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Self-help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Tutoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

A Safety, Regulatory, and Legal Information . . . . . . . . . . . . . . . 99

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

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Chapter 1

Getting Help

• Using the Gateway Web site

• Using Help and Support

• Using Your Computer guide

• Using online help

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Chapter 1: Getting Help

Thank you for purchasing our notebook!

You have made an excellent decision choosing Gateway. We are sure that you will be pleased with the outstanding quality, reliability, and performance of your new notebook. Each and every Gateway notebook uses the latest technology and passes through the most stringent quality control tests to ensure that you are provided with the best product possible.

Your new Gateway notebook is designed to provide an exceptional balance of performance and portability. Your notebook uses the latest chipset and mobile processor technologies to manage the processor speed and power consumption for a greater battery life experience. This design provides you with maximum performance when plugged into AC power balanced with optimized battery life when on battery power.

Please read this manual carefully to familiarize yourself with our range of services and support. We have highlighted some basic care and safety information to help you keep your notebook in good operating condition.

Gateway stands behind our value proposition to our customers — to provide best-of-class service and support in addition to high-quality, brand-name components at affordable prices. If you ever have a problem, our knowledgeable, dedicated customer service department will provide you with fast, considerate service.

We sincerely hope that you will receive the utmost satisfaction and enjoyment from your new Gateway notebook for years to come.

Thank you again, from all of us at Gateway.

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Gateway Web site

Gateway's online support is available 24 hours per day, 7 days per week and provides the most current drivers, product specifications, tutorials, and personalized information about your notebook. Visit the Gateway eSupport Web site at support.gateway.com

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Chapter 1: Getting Help

Using eSupport

The eSupport site is divided into five major areas:

■ Support Home

■ Product Support

■ Downloads

■ Contact Us

■ PC Tools

Support Home

Click Support Home, then click All Support Documents to access product documentation, specifications, and guides. You can also browse through the reference area to locate an article specific to the question you have.

Click

Support Home, then click General Tutorials to access an extensive

library of how-to articles and videos on topics, such as making audio CDs and installing a hard drive.

Product Support

Click Product Support to view a list of all the products that Gateway supports.

Downloads

Click Downloads, then click My Downloads to get the latest software updates for BIOS and driver upgrades. By entering your serial number you get drivers specific to your notebook. Click a step-by-step wizard to locate your drivers.

All Downloads to walk through

Contact Us

Click Contact Us to access links to customer care with a live technician, including chat and e-mail. Click numbers for both sales and support. For more information, see

“Telephone support” on page 95.

Call Us to get a list of Gateway telephone

PC Tools

Click PC Tools to access utilities to help you manage your notebook.

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Help and Support

Your notebook includes Help and Support, an easily accessible collection of help information, troubleshooters, and automated support. Use Help and Support to answer questions about Windows and to help you quickly discover and use the many features of your Gateway notebook.

To start Help and Support:

■ Click Start, then click Help and Support. Help and Support opens.

You can find help information by clicking a link, performing a search, or browsing the index.

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Chapter 1: Getting Help

Searching for a topic

To search for a topic in Help and Support, type a word or phrase (keyword) in the screen, then click the arrow button.

For each search, you receive the following search result types:

■ Suggested Topics - These topics are located in Help and Support and

are relevant to your search topic.

■ Full-text Search Matches - These topics are located in Help and

Support and contain the words you entered in the

■ Microsoft Knowledge Base - These topics are located on the Microsoft

Web site and contain the words you entered in the must be connected to the Internet to search for and access these topics.

To view a list of your search results, click the results header for the type of results you want to view.

Search box located at the top of any Help and Support

Search box.

Search box. You

To view a topic, click the topic name in the

Search Results list.

Using Your Computer guide

In addition to this guide, the Using Your Computer guide has been included on your hard drive. The Using Your Computer guide includes information on using Windows, using the Internet, sending a fax, and changing power-saving settings as well as other topics.

To access the Using Your Computer guide:

■ Click Start, All Programs, then click Gateway Documentation.

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Online help

Many programs provide information online so you can research a topic or learn how to perform a task while you are using the program. You can access most online help information by selecting a topic from a menu or by clicking a

You can search for information by viewing the help contents, checking the index, searching for a topic or keyword, or browsing through the online help.

Help button.

Help

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Chapter 1: Getting Help

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Chapter 2

Checking Out Your Gateway Notebook

• Identifying features

• Locating your notebook’s model and serial number

• Locating the Microsoft Certificate of Authenticity

• Locating the specifications for your notebook

• Purchasing accessories

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Chapter 2: Checking Out Your Gateway Notebook

Front

Volume control

Microphone jack

Headphone jack

Memory card reader

LCD panel release latch

Component Icon Description

Volume control

Microphone jack Plug a microphone into this jack.

Headphone jack Plug amplified speakers or headphones into this jack.

Memory card reader

■

Press the right side of the button to increase the volume.

■

Press the left side of the button to decrease the volume.

■

Press the button in to mute the volume.

The built-in speakers are turned off when speakers or headphones are plugged into this jack.

Insert a memory card from a digital camera, MP3 player, PDA, or cellular telephone into the memory card reader. For more information, see “Using the

memory card reader” on page 41. The memory card

reader supports Memory Stick MultiMediaCard™, and Secure Digital™.

, Memory Stick Pro®,

LCD panel release latch

Open the LCD panel by sliding the release latch.

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Left side

Ventilation fan PC Card slotMonitor portModem jack

Component Icon Description

Modem jack Plug a modem cable into this jack.

Ventilation fan Helps cool internal components.

Warning: Do not work for long periods with the notebook resting on your lap. If the air vents are blocked, the notebook may become hot enough to harm your skin.

Caution: Do not block or insert objects into these slots. If these slots are blocked, your notebook may overheat resulting in unexpected shutdown or permanent damage to the notebook.

Caution: Provide adequate space around your notebook so air vents are not obstructed. Do not use the notebook on a bed, sofa, rug, or other similar surface.

Left side

Monitor port Plug an analog VGA monitor or projector into this port.

PC Card slot Insert one Type II PC Card into this slot. For more information,

see “Adding and removing a PC Card” on page 43.

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Chapter 2: Checking Out Your Gateway Notebook

Right side

IEEE 1394 port

USB ports

DVD /CD-RW or recordable DVD

Power/battery charge indicator

Power

connector

drive

Component Icon Description

IEEE 1394 port Plug an IEEE 1394 (also known as Firewire® or i.Link®)

device (such as a digital camcorder) into this 4-pin IEEE 1394 port.

USB ports Plug USB devices (such as a diskette drive, flash drive,

printer, scanner, camera, keyboard, or mouse) into these ports.

DVD/CD-RW or recordable DVD drive

Power/ battery charge indicator

Insert CDs or DVDs into this drive. For more information, see “Using the DVD drive” on page 38. This drive may be a combination DVD/CD-RW or recordable DVD drive. To determine the type of drive in the notebook, examine the drive tray’s plastic cover and compare the logo to those listed in “Identifying drive types” on page 38.

■

LED solid blue - notebook is on, and if the notebook is connected to AC power, the battery is fully charged.

■

LED blinking blue - notebook is in Standby mode.

■

LED solid purple - battery is charging.

■

LED blinking purple - battery is charging and notebook is in standby.

■

LED blinking red - battery charge is very low and has insufficient power to turn on the notebook.

■

LED off - notebook is off.

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Component Icon Description

Power connector Plug the AC adapter cable into this connector.

Back

Kensington lock slot

Component Icon Description

Kensington™ lock slot

Ethernet jack Plug a 10/100 Ethernet network cable into this jack.

Secure your notebook to an object by connecting a Kensington cable lock to this slot.

Ethernet jack

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Chapter 2: Checking Out Your Gateway Notebook

Bottom

Battery

latch

System

label

Hard drive

bay

Memory bay

Battery lock

Component Description

Battery Provides power when the notebook is not plugged into AC power.

Battery latch Slide to release the battery. For more information, see “Changing

batteries” on page 51.

System label Includes the product model number. For more information, see

“Identifying your model” on page 16.

Hard drive bay The hard drive is located in this bay. For more information, see

“Replacing the hard drive kit” on page 61.

Memory bay Install as many as two memory modules into this bay. For more

information, see “Adding or replacing memory” on page 57.

Battery lock Slide to unlock the battery. For more information, see “Changing

batteries” on page 51.

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Keyboard area

Power button

Keyboard

Status indicators

Touchpad

Component Icon Description

Power button Press to turn the power on or off. You can also configure the

power button for Standby/Resume mode. For more information on configuring the power button mode, see “Changing Power-Saving Settings” in which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation.

Keyboard Provides all the features of a full-sized, 86-key keyboard. For

more information, see “Using the keyboard” on page 28.

Touchpad Provides all the functionality of a mouse. For more information,

see “Using the EZ Pad touchpad” on page 32.

Status indicators

Inform you when a drive is in use or when a button has been pressed that affects how the keyboard is used. For more information, see “Status indicators” on page 27.

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Using Your Computer

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Chapter 2: Checking Out Your Gateway Notebook

Identifying your model

Important The labels shown in this section are for informational

purposes only. Label information varies by model, features ordered, and location.

Gateway model and serial number

The label on the bottom of your notebook contains information that identifies your notebook model and its features. Gateway Customer Care will need this information if you call for assistance.

Website: www.gateway.com Online Support: www.gateway.com/support Tech Support Phone: Hours: Model: S/No:

Microsoft Certificate of Authenticity

The Microsoft Certificate of Authenticity label found on the bottom of your notebook includes the product key code for your operating system.

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Finding your specifications

For more information about your notebook, such as memory size, memory type, and hard drive size, visit Gateway’s eSupport page at

support.gateway.com

Gateway documentation and detailed specifications. For more information, see “Using eSupport” on page 4.

. The eSupport page also has links to additional

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Chapter 2: Checking Out Your Gateway Notebook

Accessories

To order accessories, visit the Accessory Store at accessories.gateway.com.

Batteries

If you run your notebook on battery power for extended periods, you may want to buy an additional battery so you can swap batteries when necessary. See “Changing batteries” on page 51 for more information about using an additional battery.

Carrying cases

Gateway has large-capacity carrying cases if you need additional space for accessories or supplies.

Memory

Large programs, such as multimedia games or graphics programs, use a lot of memory. If your programs are running more slowly than you think they should, try adding more memory. See “Adding or replacing

memory” on page 57 for more information.

Printers

You can attach almost any type of printer to your notebook. The most common types are inkjet and laser printers, which print in color or black and white.

Inkjet printers and cartridges are relatively inexpensive, but they are slower than laser printers. Using an inkjet color printer, you can print pictures, banners, and greeting cards, as well as documents.

Laser printers and cartridges are more expensive, but they print much faster than inkjet printers. Laser printers are better than inkjet printers when you are printing large documents.

USB flash drive

Use a USB flash drive for storing files or transferring files to another computer.

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Page 25

Chapter 3

Getting Started

• Installing the battery

• Connecting the AC adapter

• Turning your notebook on and off

• Using the status indicators, keyboard, and the EZ Pad touchpad

• Adjusting the volume

Page 26

Chapter 3: Getting Started

Installing the battery

To install the battery:

1 Close the LCD panel. 2 Turn your notebook over so the bottom is facing up. 3 Hold the battery label-side down and slide it into the open battery

slot until the battery clicks into place.

4 Slide the battery lock to the locked position.

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Page 27

Connecting the AC adapter

You can run your notebook using an AC adapter or your notebook’s battery. The battery was shipped to you partially charged. You should use the AC adapter right away to fully charge the battery. Allow three hours for the battery to fully charge.

Important If the battery is not fully charged before you use your

notebook on battery power for the first time, the battery life may be much shorter than you expect. If the battery life seems short even after being charged for three hours, the battery may need to be recalibrated. For information on recalibrating the battery, see “Recalibrating the battery” on

page 49.

To connect the AC adapter:

1 Connect the power cord to the AC adapter.

Caution Make sure that you use the AC adapter that came with your

notebook or one of the same type purchased from Gateway.

Replace the power cord if it becomes damaged. The replacement cord must be of the same type and voltage rating as the original cord or your notebook may be damaged.

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Page 28

Chapter 3: Getting Started

2 Connect the AC adapter to your notebook’s power connector.

3 Plug the power cord into a wall outlet.

The power/battery charge indicator turns on (see “Right side” on

page 12 for the location of the power/battery charge indicator). If

the power/battery charge indicator does not turn on, complete the following steps until it turns on:

a Unplug the adapter from your notebook, then plug it back in. b Press FN+F1 to toggle the status lights on and off.

4 When you finish using your notebook for the first time, turn off your

notebook and leave your notebook connected to AC power until the power/battery charge indicator turns blue.

Warning Do not attempt to disassemble the AC adapter. The

AC adapter has no user-replaceable or user-serviceable parts inside. The AC adapter has dangerous voltages that can cause serious injury or death. Contact Gateway about returning defective AC adapters.

Important If the power/battery charge indicator does not turn blue

after three hours, contact Gateway Customer Care at

support.gateway.com

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Page 29

Connecting the AC adapter

Protecting from power source problems

During a power surge, the voltage level of electricity coming into your notebook can increase to far above normal levels and cause data loss or system damage. Protect your notebook and peripheral devices by connecting them to a surge protector, which absorbs voltage surges and prevents them from reaching your notebook.

Warning High voltages can enter your notebook through both the

power cord and the modem connection. To protect your notebook and avoid electrical shock, use a surge protector. If you have a telephone modem, use a surge protector that has a modem jack. If you have a cable modem, use a surge protector that has an antenna/cable TV jack. During an electrical storm, unplug both the surge protector and the modem.

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Chapter 3: Getting Started

Starting your notebook

To start your notebook:

1 Slide the latch on the front of your notebook, then lift the LCD

panel.

2 Press the power button located above the keyboard.

The power button is preset to On/Off mode. However, you can also set it to function in Standby/Resume mode.

Tips & Tricks For more information about changing the power button

mode, see “Changing Power-Saving Settings” in

Your Computer

drive. To access this guide, click Start, All Programs, then click Gateway Documentation.

which has been included on your hard

3 If you are starting your notebook for the first time, follow the

on-screen instructions to set up your notebook.

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Using

Page 31

Turning off your notebook

Warning Do not work for long periods with the notebook resting on

your lap. If the air vents are blocked, the notebook may become hot enough to harm your skin.

Caution Provide adequate space around your notebook so air vents

are not obstructed. Do not use the notebook on a bed, sofa, rug, or other similar surface.

Waking up your notebook

When you have not used your notebook for several minutes or if you close the LCD panel without turning off your notebook, it may enter a power-saving mode called Standby. While in Standby, the power indicator flashes.

If your notebook is in Standby mode, press the power button to “wake” it up.

Tips & Tricks For more information about changing the power button

mode, see “Changing Power-Saving Settings” in

Your Computer

drive. To access this guide, click Start, All Programs, then click Gateway Documentation.

which has been included on your hard

Using

Turning off your notebook

To turn off your notebook:

1 Click Start, then click Turn Off Computer. The Turn Off Computer dialog

box opens.

2 Click Turn O f f . Windows shuts down and turns off your notebook.

Important If for some reason you cannot use the Turn Off Computer

option in Windows to turn off your notebook, press and hold the power button for about five seconds, then release it.

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Chapter 3: Getting Started

Restarting (rebooting) your notebook

If your notebook does not respond to keyboard or touchpad input, you may have to close programs that are not responding. If closing unresponsive programs does not restore your notebook to normal operation, you may have to restart (reboot) your notebook.

To close unresponsive programs and restart your notebook:

1 Press CTRL+ALT+DEL. The Windows Security dialog box opens. 2 Click Task M anager. The Windows Task Manager dialog box opens. 3 Click the program that is not responding. 4 Click End Task. 5 Click X in the top-right corner of the Windows Task Manager dialog

box.

6 If your notebook does not respond, turn it off, wait ten seconds, then

turn it on again.

Important If your notebook does not turn off immediately, complete

the following steps until the notebook turns off:

1 Press and hold the power button for about five seconds,

then release it.

2 Unplug the power cord and remove the battery for more

than 10 seconds.

As a part of the regular startup process, a program to check the disk status runs automatically. When the checks are finished, Windows starts.

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Page 33

Status indicators

Status indicators inform you when a drive is being used or when a button has been pressed that affects how the keyboard is used.

AC power

Wireless network

Caps lock

Num lock

Indicator Icon Description

AC power

Wireless network (optional)

Caps lock

Num lock

Hard drive or disc drive

Important If none of the indicators are on, you may need to press

■

LED on - AC power is connected.

■

LED off - AC power is not connected.

■

LED on - Wireless network is turned on.

■

LED off - Wireless network is turned off.

■

LED on - Caps lock is turned on.

■

LED off - Caps lock is turned off.

■

LED on - Numeric keypad is turned on.

■

LED off - Numeric keypad is turned off.

■

LED blinking - The drive is in use.

■

LED off - The drive is not in use.

FN+F1 to toggle the status lights on and off.

Drive

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Chapter 3: Getting Started

Using the keyboard

Your notebook features a full-size keyboard that functions the same as a desktop computer keyboard. Many of the keys have been assigned alternate functions, including shortcut keys for Windows, function keys for specific system operations, and the Num Lock keys for the numeric keypad.

You can attach an external keyboard to the notebook using a USB port. You do not need to shut down the notebook to connect a USB keyboard.

Function keys/System keys

Numeric

keypad

FN key

Windows key

Navigation keys

Arrow keys

Application key

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Page 35

Using the keyboard

Key types

The keyboard has several different types of keys. Some keys perform specific actions when pressed alone and other actions when pressed in combination with another key.

Key type Icon Description

Function keys Press these keys labeled F1 to F12 to perform actions

in programs. For example, pressing

Each program uses different function keys for different purposes. See the program documentation to find out more about the function key actions.

F1 may open help.

System keys Press these colored keys in combination with the

to perform specific actions. For more information, see

“System key combinations” on page 30.

Navigation keys Press these keys to move the cursor to the beginning

of a line, to the end of a line, up the page, down the page, to the beginning of a document, or to the end of a document.

Arrow keys Press these keys to move the cursor up, down, right, or

left.

Application key Press this key for quick access to shortcut menus and

help assistants in Windows.

Windows key Press this key to open the Windows Start menu. This

key can also be used in combination with other keys to open utilities like

F (Search utility), R (Run utility), and

FN key

E (Explorer utility).

FN key Press the FN key in combination with a colored system

key to perform a specific action.

Numeric keypad Use these keys to type numbers when the numeric

keypad is turned on. Press the numeric keypad.

FN+NUM LOCK to turn on

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Chapter 3: Getting Started

System key combinations

When you press the FN key and a system key at the same time, your notebook performs the action identified by the text or icon on the key.

Press and hold F

N, then

press this system key...

To. ..

Toggle the status indicators on or off. For more information, see “Status indicators” on page 27.

Turn the optional wireless network on or off. For more information, see the printed network guide that came with your notebook.

Warning: Radio frequency wireless communication can interfere with equipment on commercial aircraft. Current aviation regulations require wireless devices to be turned off while traveling in an airplane. 802.11G (also known as wireless Ethernet or Wifi) communication devices are examples of devices that provide wireless communication.

Important: Your notebook came to you with the optional wireless network turned off.

Enter Standby mode. Press the power button to leave Standby mode. For more information, see “Changing Power-Saving Settings” in has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation.

Using Your Computer

which

Toggle the notebook display in the following order:

■

The LCD

■

An external monitor or projector (a monitor or projector must be plugged into the monitor port on your notebook)

■

Both displays at the same time For more information, see “Viewing the display on a

projector or monitor” on page 45.

Decrease the brightness of the display.

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Page 37

Using the keyboard

Press and hold FN, then press this system key...

To. ..

Increase the brightness of the display.

Play or Pause the CD or DVD.

Stop playing the CD or DVD.

Skip back one CD song or DVD track.

Skip ahead one CD song or DVD track.

Turn on Num Lock so you can use the numeric keypad. Press this key combination again to turn off Num Lock. The Num Lock status indicator appears when this function is turned on.

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Chapter 3: Getting Started

Using the EZ Pad touchpad

The EZ Pad™ consists of a touchpad, two buttons, and a scroll zone.

Touchpad

Scroll zone

Left button Right button

When you move your finger on the touchpad, the pointer (arrow) on the screen moves in the same direction.

You can use the EZ-Pad left and right buttons below the touchpad to select objects.

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Page 39

Tips & Tricks For instructions on how to adjust the double-click speed,

pointer speed, right-hand or left-hand configuration, and other touchpad settings, see “Changing the mouse or touchpad settings” in been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation.

Using the touchpad

To... Do this...

Using the EZ Pad touchpad

Using Your Computer

which has

Move the pointer on the screen.

Select an object on the screen.

Start a program or open a file or folder.

Move your finger around on the touchpad. If you run out of space and need to move the pointer farther, lift your finger, move it to the middle of the touchpad, then continue moving your finger.

Position the pointer over the object. Quickly press and release the left button once. This action is called

clicking

Position the pointer over the object. Press the left button twice in rapid succession. This action is called

double-clicking

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Chapter 3: Getting Started

To... Do this...

Access a shortcut menu or find more information about an object on the screen.

Move an object on the screen.

Position the pointer over the object. Quickly press and release the right button once. This action is called

right-clicking

Position the pointer over the object. Press the left button and hold it down, then use the touchpad to move (drag) the object to the appropriate part of the screen. Release the button to drop the object where you want it.

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Page 41

Adjusting the volume

You can use the volume control to adjust the overall volume your notebook.

To adjust the overall volume level using hardware controls:

■ If you are using external speakers, turn the knob on the front of the

speakers.

-OR-

Press the volume control on the notebook. For more information, see “Front” on page 10.

Tips & Tricks For instructions on how to adjust the volume in Windows,

see “Adjusting the Volume” in has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation.

Using Your Computer

which

www.gateway.com

Page 42

Chapter 3: Getting Started

Turning your wireless network on or off

Warning Radio frequency wireless communication can interfere

with equipment on commercial aircraft. Current aviation regulations require wireless devices to be turned off while traveling in an airplane. IEEE 802.11a, IEEE 802.11b, and IEEE 802.11g communication devices are examples of devices that provide wireless communication.

Warning In environments where the risk of interference to other

devices or services is harmful or perceived as harmful, the option to use a wireless device may be restricted or eliminated. Airports, Hospitals, and Oxygen or flammable gas laden atmospheres are limited examples where use of wireless devices may be restricted or eliminated. When in environments where you are uncertain of the sanction to use wireless devices, ask the applicable authority for authorization prior to use or turning on the wireless device.

Your Gateway notebook may have wireless networking built-in. Your notebook was shipped to you with wireless networking turned off.

To turn wireless networking on or off:

■ Press FN + F2.

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Page 43

Chapter 4

Using Drives and Ports

• Using DVD drives

• Using the media card reader

•Using a PC Card

• Viewing the display on a monitor or projector

Page 44

Chapter 4: Using Drives and Ports

Using the DVD drive

You can use your notebook to enjoy a wide variety of multimedia features.

Identifying drive types

Your Gateway notebook may contain one of the following drive types. Look on the front of the drive for one or more of the following logos:

If your drive has this logo... This is your drive type... Use your drive for...

Combination DVD/CD-RW drive

Recordable DVD Drive

Installing programs, playing audio CDs, playing DVDs, accessing data, and recording music and data to recordable CDs.

You cannot use this drive to create DVDs.

Installing programs, playing audio CDs, playing DVDs, accessing data, recording music and data to recordable CDs, and recording video and data to recordable DVDs.

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Page 45

Using the DVD drive

Inserting a CD or DVD

Eject button

Manual eject hole

Important Some music CDs have copy protection software. You may

not be able to play these CDs on your notebook.

To insert a CD or DVD:

1 Press the eject button on the DVD drive. After the tray opens slightly,

pull the disc tray completely open.

2 Place the disc in the tray with the label facing up, then press down

carefully on the disc until it snaps into place.

Important When you place a single-sided disc in the tray, make sure

that the label side is facing up. If the disc has two playable sides, place the disc so the name of the side you want to play is facing up.

3 Push the tray in until it is closed.

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Page 46

Chapter 4: Using Drives and Ports

Playing a CD

Use a music program or Windows Media Player on your computer to:

■ Play music CDs

■ Create MP3 music files from your music CDs

■ Edit music track information

■ Use your music files to build a music library

■ Listen to Internet Radio

Tips & Tricks For more information about playing CDs, see “Playing

CDs” in your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation.

Using Your Computer

which has been included on

Playing a DVD

A Digital Versatile Disc (DVD) is similar to a standard CD but has greater data capacity. Because of this increased capacity, full-length movies, several albums of music, or several gigabytes of data can fit on a single disc. You can play DVDs with a DVD program or Windows Media Player.

Tips & Tricks For more information about playing DVDs, see “Playing

DVD s ” in on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation.

Using Your Computer

which has been included

Creating CDs and DVDs

You can use a CD and DVD burning program, Windows XP, Windows Media Player, or Windows Movie Maker to copy or create data CDs and DVDs, create music CDs, create video DVDs, and more.

Tips & Tricks For more information about creating CDs and DVDs, see

Using Your Computer

“Creating CDs and DVDs” in has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation.

www.gateway.com

which

Page 47

Using the memory card reader

You can use memory cards to transfer pictures from a digital camera to your notebook. You can also use the memory card reader to transfer data between your notebook and a device that uses memory cards, such as a PDA, MP3 player, or cellular telephone.

Memory card types

The memory card reader supports Memory Stick®, Memory Stick Pro®, MultiMediaCard™, and Secure Digital™.

Inserting a memory card

To use a memory card:

1 Remove the protector from the memory card slot. For the location

of the memory card slot, see “Front” on page 10.

2 Insert the memory card into the memory card slot with the label

facing up and the arrow on the label pointing towards the notebook.

3 To access a file on the memory card, click Start, then click My

Computer

then double-click the file name.

. Double-click the drive letter (for example, the E: drive),

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Chapter 4: Using Drives and Ports

To remove a memory card:

1 Push the memory card into the notebook. The memory card pops

out slightly.

2 Pull the memory card out of the notebook.

Important Do not use the remove hardware icon in the taskbar

to remove the memory card. If you use the remove hardware icon, your notebook may not recognize your memory card reader until you restart your notebook.

3 Insert the protector into the memory card slot.

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Page 49

Adding and removing a PC Card

Your notebook has a PC Card slot (also known as a PCMCIA card slot). This slot accepts one Type II card.

You do not need to restart your notebook when changing most cards because your notebook supports hot-swapping. Hot-swapping means that you can insert a PC Card while your notebook is running. If your PC Card does not work after hot-swapping, see the PC Card manufacturer’s documentation for further information.

To insert a PC Card:

■ Push the card firmly into the PC Card slot label-side up until the

outer edge of the card is flush with the side of your notebook.

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Chapter 4: Using Drives and Ports

To remove a PC Card:

1 Click the remove hardware icon in the taskbar, the PC Card

name, then click

-OR-

Turn off your notebook.

Important If the remove hardware icon does not appear on the

Stop.

taskbar, click the show hidden icons button.

2 Release the eject button by pressing the PC Card eject button once. 3 Eject the PC Card by pressing the eject button again.

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Page 51

Viewing the display on a projector or monitor

You can use your notebook for giving presentations by connecting an external monitor or projector to your monitor (VGA) port. Your notebook supports simultaneous LCD and CRT display. Simultaneous display lets you control the presentation from your notebook and at the same time face your audience.

To use a projector or external monitor:

1 Turn off your notebook. 2 Plug the projector or monitor cable into the VGA port on your

notebook. For the location of the VGA port, see “Left side” on

page 11.

3 Turn on your notebook. 4 Plug the projector’s or monitor’s power cord into an AC power

source and turn it on. Windows recognizes the new hardware and searches for its driver. You may need to install the driver from the disc supplied by the manufacturer or download the driver from the manufacturer’s Web site.

5 After the driver is installed, right-click any empty space on the

desktop, then click opens.

Properties. The Display Properties dialog box

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Chapter 4: Using Drives and Ports

6 Click the Settings tab.

7 Right-click the second monitor icon (labeled 2), then click Attached. 8 Click Apply. 9 Adjust properties such as Screen Resolution or Color Quality if

necessary.

10 Click OK.

Important Press FN+F4 to switch between viewing the display on the

LCD panel and viewing the display on the projector or monitor.

Important If an external monitor or projector is connected and you

close the LCD panel, your notebook may turn off the LCD panel, but will not enter Standby mode.

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Page 53

Chapter 5

Managing Power

• Checking and recharging the battery

• Recalibrating the battery

• Changing batteries

• Extending the life of the battery

Page 54

Chapter 5: Managing Power

Monitoring the battery charge

Closely monitor the battery charge. When the battery charge gets low, change the battery or connect to AC power immediately to prevent losing any unsaved work. To monitor the battery charge:

■ Double-click the power cord icon or battery icon in the

taskbar. The Power Meter dialog box opens.

Important If the power cord or battery icon does not appear on the

taskbar, click the show hidden icons button. If the icon still does not appear, make sure that Always show icon on the taskbar is checked on the Power Options Properties Advance tab.

For more information, see “Changing advanced settings”

Using Your Computer

in hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation.

which has been included on your

■ Look at the power/battery charge indicator (see “Right side” on

page 12:

■ LED solid blue - notebook is on, and if the notebook is connected

to AC power, the battery is fully charged.

■ LED blinking blue - notebook is in Standby mode.

■ LED solid purple - battery is charging.

■ LED blinking purple - battery is charging and notebook is in

standby.

■ LED blinking red - battery charge is very low and has insufficient

power to turn on the notebook.

■ LED off - notebook is off.

■ Wait for a Low Battery warning message to appear.

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Page 55

Recharging the battery

If your power/battery charge indicator displays what looks like an inaccurate charge, you may need to recalibrate the battery. For more information, see “Recalibrating the battery” on page 49.

Recharging the battery

The battery recharges while it is installed and your notebook is connected to AC power. While the battery is recharging, the power/battery charge indicator turns on and the power cord icon in the taskbar has a lightning bolt .

Important If the power cord or battery icon does not appear on the

taskbar, click the show hidden icons button. If the icon still does not appear, make sure that Always show icon on the taskbar is checked on the Power Options Properties Advance tab.

For more information, see “Changing notebook power settings” in on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation.

Using Your Computer

which has been included

Recalibrating the battery

If your notebook unexpectedly goes into Standby mode while you are using it but the battery charge is not low, you may need to recalibrate your battery. You should also recalibrate the battery periodically to maintain the accuracy of the battery gauge.

To recalibrate the battery:

1 Close all open files and programs. 2 Connect your notebook to AC power and allow the battery to

completely charge.

3 Disconnect the AC power and restart your notebook.

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Page 56

Chapter 5: Managing Power

4 Completely discharge the battery by doing the following:

a From the desktop, right-click on the power icon, then select

Adjust Power Properties.

b Click the Power Schemes tab. c Click the arrow button to open the Power Schemes list, then click

Always On.

d Click the Alarms tab. e Click to deselect the Low battery alarm and Critical battery alarm

check boxes. Let the battery drain until your notebook automatically turns off.

Important Do not use your notebook during the recalibration process.

Do not connect the AC adapter to your notebook during this process, or you will interrupt the recalibration process and will have to start again.

5 After the battery is completely drained, reconnect your notebook to

AC power.

6 Charge the battery completely until the yellow battery status

indicator goes out.

7 When you are ready to use your notebook again, do the following:

a From the desktop, right-click the power icon, then select Adjust

Power Properties

b Click the Power Schemes tab. c Click the arrow button to open the Power Schemes list, then click

Portable/Laptop.

d Click the Alarms tab. e Click to select the Low battery alarm and Critical battery alarm check

boxes.

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Page 57

Changing batteries

If your notebook is connected to AC power, you can change the battery while the notebook is turned on.

Warning Danger of explosion if battery is incorrectly replaced.

Replace only with a battery specifically manufactured for your Gateway notebook. Discard used batteries according to the manufacturer’s instructions.

The battery used in this device may present a fire or chemical burn hazard if mishandled. Do not disassemble, heat above 212°F (100°C), or incinerate. Dispose of used battery promptly. Keep away from children.

Replacing the battery

To replace the battery:

1 If your notebook is on and is connected to AC power, go to Step 2.

-OR-

If your notebook is on and is not connected to AC power, save your work and turn off your notebook.

2 Close the LCD panel. 3 Turn your notebook over so the bottom is facing up. 4 Slide the battery lock to the unlock position.

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Chapter 5: Managing Power

5 Slide the battery release latch, then slide the battery out of the

notebook.

6 Slide a recharged battery into the notebook until it snaps into place. 7 Slide the battery lock to the lock position. 8 Turn your notebook over. 9 Open the LCD panel and press the power button.

Extending battery life

Conserving battery power

To conserve power while using the battery to power your notebook:

■ Dim the display as low as is comfortable.

■ Remove PC Cards when you do not need them. Many PC Cards use

a small amount of power while inserted, even if they are not being used.

■ Modify the power management settings for maximum power

savings.

Tips & Tricks For more information about using power management

settings, see “Changing Power-Saving Settings” in

Your Computer

drive. To access this guide, click Start, All Programs, then click Gateway Documentation.

www.gateway.com

which has been included on your hard

Using

Page 59

Extending battery life

■ Close the LCD panel to turn off the display while you are not using

your notebook. The display stays off until you open the panel again.

■ Use Hibernate mode for maximum power savings while your

notebook is not in use.

Tips & Tricks For more information about using Hibernate mode, see

“Changing notebook power settings” in

Computer

access this guide, click Start, All Programs, then click Gateway Documentation.

■ Use the DVD drive only when necessary. These drives use a large

which has been included on your hard drive. To

Using Your

amount of power.

■ Recharge the battery often, take an extra battery, and fully recharge

the batteries before traveling. For more information, see “Recharging

the battery” on page 49 and “Changing batteries” on page 51.

Using alternate power sources

To extend battery life, use alternate power sources whenever possible.

■ If traveling internationally, take electrical adapters. Save the battery

for times when you cannot use a power adapter. If you plan on taking your AC power adapter, also take a single-plug surge protector.

■ If you will have access to an EmPower™ in-flight power receptacle

or an automobile cigarette lighter, use a power inverter. Save the battery for times when you cannot use a power adapter.

■ To find AC power outlets in airports, look for them next to support

pillars, in large areas such as boarding gates, and under banks of telephones.

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Chapter 5: Managing Power

Changing power modes

You can use the following power modes to lengthen the life of your notebook’s battery:

■ Standby - while your notebook is in Standby, it switches to a low

power state where devices, such as the display and drives, turn off.

■ Hibernate - (also called save to disk) writes all current memory (RAM)

information to the hard drive, then turns your notebook completely off. The next time you turn on your notebook, it reads the memory information from the hard drive and opens the programs and documents that were open when you activated Hibernate mode.

Using power saving modes

Always save your work before using Standby mode. In Standby mode, your notebook reduces or turns off the power to most devices except memory. However, the information in memory is not saved to the hard drive. If power is interrupted, the information is lost.

When in Hibernate mode, your notebook saves all memory information to the hard drive, then turns the power completely off.

If your notebook is... ...and you want to... ...then

On Enter Standby mode Press FN+F3.

On Enter Hibernate

mode (must be activated)

In Standby or Hibernate mode

Exit Standby or Hibernate mode

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Click Start, then click Turn Off Com put er. Press and hold

SHIFT, then click Hibernate.

Press the power button.

Page 61

Chapter 6

Upgrading Your Notebook

• Adding and replacing memory

• Replacing the hard drive

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Chapter 6: Upgrading Your Notebook

Preventing static electricity discharge

Important Before installing memory or replacing the hard drive, you

should read and understand the information in this section.

The components inside your notebook are extremely sensitive to static electricity, also known as electrostatic discharge (ESD).

Warning To avoid exposure to dangerous electrical voltages and

moving parts, turn off your notebook and unplug the power cord, modem cable, and network cable before opening the case.

Warning To prevent risk of electric shock, do not insert any object

into the vent holes of the notebook.

Before installing memory or replacing the hard drive, follow these guidelines:

■ Avoid static-causing surfaces such as carpeted floors, plastic, and

packing foam.

■ Remove components from their antistatic bags only when you are

ready to use them. Do not lay components on the outside of antistatic bags because only the inside of the bags provide electrostatic protection.

■ Always hold components by their edges. Avoid touching the edge

connectors. Never slide components over any surface.

■ Wear a grounding wrist strap (available at most electronics stores)

and attach it to a bare metal part of your workbench or other grounded connection.

■ Touch a bare metal surface on your workbench or other grounded

object.

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Adding or replacing memory

Your notebook uses memory modules called SO-DIMMs (Small Outline Dual Inline Memory Modules). The modules are available in various capacities and any module can be placed in any available slot. Use only memory modules designed for your Gateway notebook for upgrading your memory.

Memory bay

To add or replace memory modules:

1 Follow the guidelines under “Preventing static electricity discharge”

on page 56.

2 Turn off your notebook. 3 Disconnect the AC adapter, modem cable, and network cable. 4 Disconnect all peripheral devices and remove any PC cards.

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Chapter 6: Upgrading Your Notebook

5 Turn your notebook over so the bottom is facing up. 6 Remove the battery. For more information, see “Changing batteries”

on page 51.

7 Remove the memory bay cover screw. For the location of the

memory bay, see “Bottom” on page 14.

8 Slide the memory bay cover, then remove it.

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Adding or replacing memory

9 If you are removing a module, gently press outward on the clip at

each end of the memory module until the module tilts upward.

10 Pull the memory module out of the slot.

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Chapter 6: Upgrading Your Notebook

11 Hold the new or replacement module at a 30-degree angle and press

it into the empty memory slot. This module is keyed so it can only be inserted in one direction. If the module does not fit, make sure that the notch in the module lines up with the tab in the memory bay.

Important Use only memory modules designed for your

Gateway notebook.

12 Gently push the module down until it clicks in place. 13 Replace the memory bay cover, then replace the cover screw. 14 Insert the battery, then turn your notebook over. 15 Connect the power adapter, modem cable, and network cable, then

turn on your notebook.

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Replacing the hard drive kit

If you would like more hard drive capacity, you can replace your original drive with a higher-capacity drive.

Hard drive

To replace the hard drive kit:

1 Back up any data you want to transfer to the new hard drive. For

more information, see “Backing up files” in Using Your Computer which has been included on your hard drive. To access this guide, click

Start, All Programs, then click Gateway Documentation.

2 Follow the guidelines under “Preventing static electricity discharge”

on page 56.

3 Turn off your notebook. 4 Disconnect the AC adapter, modem cable, and network cable. 5 Disconnect all peripheral devices and remove any PC cards. 6 Turn your notebook over so the bottom is facing up.

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Chapter 6: Upgrading Your Notebook

7 Remove the battery. For more information, see “Changing batteries”

on page 51.

8 Remove the hard drive bay cover screw, slide the hard drive bay

cover, then remove it.

9 Remove the two screws securing the hard drive kit to the notebook,

slide the old hard drive kit away from the hard drive connector, then lift the hard drive kit out of your notebook.

10 If your new hard drive already includes the hard drive kit bracket,

go to Step 15.

-OR-

If you need to move the hard drive kit bracket from your old hard drive kit to your new hard drive, go to Step 11.

11 Remove the screws that secure the hard drive to the hard drive kit

bracket.

12 Remove the bracket from the old drive. 13 Insert the new drive into the bracket so the screw holes line up. 14 Replace the screws that secure the bracket to the drive.

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Replacing the hard drive kit

15 Slide the new hard drive kit into your notebook, then replace the

screws that secure the hard drive kit to the notebook.

16 Replace the hard drive bay cover and replace the cover screw. 17 Insert the battery, then turn your notebook over. 18 Connect the power adapter, modem cable, and network cable, then

turn on your notebook.

19 For instructions on installing Windows, your drivers, and your

applications, see the instructions that were included with the restore discs.

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Chapter 6: Upgrading Your Notebook

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Chapter 7

Maintaining Your Notebook

• Caring for your notebook

• Cleaning your notebook

• Protecting your notebook from viruses

• Updating Windows

• Restoring your system

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Chapter 7: Maintaining Your Notebook

Caring for your notebook

To extend the life of your notebook:

■ Be careful not to bump or drop your notebook, and do not put any

objects on top of it. The case, although strong, is not made to support extra weight.

■ When transporting your notebook, we recommend that you put it

in a carrying case.

■ Keep your notebook away from magnetic fields. Magnetic fields can

erase data on hard drives.

■ Never turn off your notebook when the drive indicator is on because

data on the hard drive could be lost or corrupted.

■ Avoid subjecting your notebook to extreme temperature changes.

The case (and LCD panel) can become brittle and easy to break in cold temperatures and can melt or warp in high temperatures. Damage due to either extreme is not covered by your warranty. As a general rule, your notebook is safest at temperatures that are comfortable for you.

■ Keep all liquids away from your notebook. When spilled onto

computer components, almost any liquid can result in extremely expensive repairs that are not covered under your warranty.

■ Avoid dusty or dirty work environments. Dust and dirt can clog the

internal mechanisms and can lead to permanent damage to the notebook.

■ Do not block the ventilation fan slots. If these slots are blocked, your

notebook may overheat resulting in unexpected shutdown or permanent damage to the notebook.

■ When storing your notebook for an extended period of time, unplug

AC power and remove the battery after discharging it partway.

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Cleaning your notebook

Keeping your notebook clean and the vents free from dust helps keep your notebook performing at its best. You may want to gather these items and put together a notebook cleaning kit:

■ A soft, lint-free cloth

■ An aerosol can of air that has a narrow, straw-like extension

■ Cotton swabs

■ A DVD drive cleaning kit

Cleaning the exterior

Warning When you shut down your notebook, the power turns off,

but some electrical current still flows through your notebook. To avoid possible injury from electrical shock, unplug the power cord, modem cable, and network cable from the wall outlets.

Always turn off your notebook and other peripherals before cleaning any components. Also, remove the battery before cleaning any components.

Use a damp, lint-free cloth to clean your notebook and other parts of your system. Do not use household abrasive or solvent cleaners because they can damage the finish on components.

Your notebook is cooled by air circulated through the vents on the case, so keep the vents free of dust. With your notebook turned off and unplugged, brush the dust away from the vents with a damp cloth. Be careful not to drip any water into the vents. Do not attempt to clean dust from the inside of your notebook.

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Chapter 7: Maintaining Your Notebook

Cleaning the keyboard

You should clean the keyboard occasionally by using an aerosol can of air with a narrow, straw-like extension to remove dust and lint trapped under the keys.

If you spill liquid on the keyboard, turn off your notebook and turn the notebook upside down. Let the liquid drain, then let the keyboard dry before trying to use it again. If the keyboard does not work after it dries, you may need to replace it.

Cleaning the notebook screen

To clean a notebook LCD screen, use a soft cloth and water to clean the LCD screen. Squirt a little water on the cloth (never directly on the screen), and wipe the screen with the cloth.

Caution A notebook LCD screen is made of specially coated glass

and can be scratched or damaged by abrasive or ammonia-based glass cleaners.

Cleaning CDs or DVDs

Wipe from the center to the edge, not around in a circle, using a product made especially for the purpose.

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Protecting your computer from viruses

A virus is a program that attaches itself to a file on a computer, then spreads from one computer to another. Viruses can damage data or cause your computer to malfunction. Some viruses go undetected for a period of time because they are activated on a certain date.

Protect your computer from a virus by:

■ Registering your copy of Norton AntiVirus and subscribing to the

virus definition update service. You received a free limited time subscription to the Norton AntiVirus service when you purchased your notebook.

■ Using the Norton

that are attached to e-mail messages or downloaded from the Internet.

■ Checking all programs for viruses before installing them.

■ Disabling macros on suspicious Microsoft Word and Excel files.

These programs will warn you if a document that you are opening contains a macro that might have a virus.

AntiVirus program to check files and programs

■ Periodically updating the Norton AntiVirus program to protect

against the latest viruses.

■ Making sure the Windows Security Center is configured to provide

you with the highest level of protection.

Tips & Tricks For more information about modifying security settings,

Using Your Computer

Help and

Support

see “Modifying Security Settings” in which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation.

For more information about protecting your computer against viruses, click Start, then click Help and Support.

Type the keyword viruses in the Search box

, then click the arrow.

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Chapter 7: Maintaining Your Notebook

To scan for viruses:

1 Click Start, All Programs, Norton AntiVirus, then click Norton

AntiVirus 2004

Scan for

viruses

. Norton AntiVirus opens.

2 Click Scan for Viruses.

Scan

3 Click the type of scan you want to make in the Scan for Viruses area,

then under Actions, click

Scan.

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Protecting your computer from viruses

To remove a virus:

1 If Norton AntiVirus finds a virus, follow all on-screen instructions

to remove the virus.

2 Turn off your computer and leave it off for at least 30 seconds. 3 Turn on your computer and rescan for the virus.

To update Norton AntiVirus:

Important You received a free limited time subscription to the Norton

AntiVirus service when you purchased your notebook. To update Norton AntiVirus after the free subscription period, you must extend your subscription.

1 Make sure that you are connected to the Internet. 2 Click Start, All Programs, Norton AntiVirus, then click LiveUpdate -

Norton AntiVirus

. The LiveUpdate wizard opens.

3 Follow the on-screen instructions to update your Norton AntiVirus

program with the latest virus protection files.

4 When the program has finished, click Finish.

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Chapter 7: Maintaining Your Notebook

Updating Windows

Windows Update is the online extension of Windows that helps you to keep your computer up-to-date. Use Windows Update to choose updates for your computer’s operating system, software, and hardware. New content is added to the site regularly, so you can always get the most recent updates and fixes to protect your computer and keep it running smoothly. Windows Update scans your computer and provides you with a tailored selection of updates that apply only to the software and hardware on your computer.

To run Windows Update:

1 Connect to the Internet. 2 Click Start, All Programs, then click Windows Update. 3 Follow the on-screen instructions.

Help and

Support

For more information about Windows Update in Windows XP, click Start, then click Help and Support.

Type the keyword Windows Update in the HelpSpot Search box , then click the arrow.

Restoring your system

All programs that were preinstalled on your computer are available on the backup restore discs that you created with the recovery media program, on the hard drive, or on restore discs that were included with your computer. If you need to restore your computer to the original configuration, you can use the backup restore discs or you can use the backup files located on the hard drive.

The instructions for using the restore discs or hard drive backup files are included in the instruction booklet that came with your restore discs.

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Chapter 8

Troubleshooting

• Troubleshooting typical hardware and software problems

• Getting telephone support

• Using automated troubleshooting systems

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Chapter 8: Troubleshooting

Safety guidelines

While troubleshooting your notebook, follow these safety guidelines:

■ Never remove the memory bay or hard drive bay cover while your

notebook is turned on, while the battery is installed, and while the modem cable, network cable, and AC power adapter are connected to your notebook.

■ Make sure that you are correctly grounded before accessing internal

components. For more information about preventing damage from static electricity, see “Preventing static electricity discharge” on

page 56.

■ After you complete any maintenance tasks where you remove the

memory bay or hard drive bay cover, make sure that you replace the cover, reinstall any screws, then replace the battery before you start your notebook.

Warning Do not try to troubleshoot your problem if power cords or

plugs are damaged, if your notebook was dropped, or if the case was damaged. Instead, unplug your notebook and contact a qualified computer technician.

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First steps

If you have problems with your notebook, try these things first:

■ Make sure that the AC power adapter is connected to your notebook

and an AC outlet and that the AC outlet is supplying power.

■ If you use a power strip or surge protector, make sure that it is turned

on.

■ If a peripheral device (such as a keyboard or mouse) does not work,

make sure that all connections are secure.

■ Make sure that your hard drive is not full.

■ If an error message appears on the screen, write down the exact

message. The message may help Gateway Customer Care in diagnosing and fixing the problem.

■ If you added or removed peripheral devices, review the installation

procedures you performed and make sure that you followed each instruction.

■ If an error occurs in a program, see the program’s printed

documentation or the online help.

First steps

Help and

Support

For more information about troubleshooting, click Start, then click Help and Support.

Type the keyword troubleshooting in the Search box

, then click the arrow.

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Chapter 8: Troubleshooting

Troubleshooting

Troubleshooting topics are listed in alphabetical order.

Audio

Audio troubleshooting is covered under “Sound” on page 93.

Battery

Battery troubleshooting is covered under “Power” on page 91.

CD drives

CD drive troubleshooting is covered under “DVD drives” on page 78.

Device installation

You have computer problems after adding a new device

Sometimes a new device, such as a PC Card, can cause a system resource (IRQ) conflict. Check IRQ usage to determine if there is an IRQ conflict.

To check IRQ usage:

1 Click Start, then click Control Panel. The Control Panel window

opens. If your Control Panel is in Category View, click

Performance and Maintenance.

2 Click/Double-click System, click the Hardware tab, then click

Device Manager. The Device Manager window opens.

3 Click View, then click Resources by type. Double-click Interrupt

request (IRQ)

displayed.

. All IRQs and their hardware assignments are

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Troubleshooting

Help and

Support

For more information about IRQs, click Start, then click Help and Support.

Type the keyword IRQs in the Search box

, then click the arrow.

To free IRQ resources for the new device:

1 In the Device Manager window, check the device list for a

resource conflict. A resource conflict appears as a black exclamation point in a yellow circle.

2 Remove the device you are trying to install, then determine

which one of the existing devices or ports you can disable.

3 Right-click the device or port you want to disable, then click

Disable. The device or port is disabled.

Display

The screen is too dark

Adjust the brightness using the system keys. For more information, see

“System key combinations” on page 30.

The screen resolution is not correct

Change the screen resolution from the Display Properties dialog box.

Tips & Tricks For instructions on changing the screen resolution, see

“Adjusting the screen resolution” in which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation.

Using Your Computer

The text on the display is dim or difficult to read

■ Adjust the brightness and contrast using the system keys. For more

information, see “System key combinations” on page 30.

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Chapter 8: Troubleshooting

■ Change the display settings.

Tips & Tricks For instructions on changing the display settings, see

“Adjusting the screen and desktop settings” in

Computer

access this guide, click Start, All Programs, then click Gateway Documentation.

■ Move your notebook away from sources of electrical interference,

which has been included on your hard drive. To

Using Your

such as televisions, unshielded speakers, microwaves, fluorescent lights, and metal beams or shelves.

The display has pixels that are always dark or too bright

This condition is normal and inherent in the TFT technology used in active-matrix LCD screens. Gateway’s inspection standards keep these to a minimum. If you feel these pixels are unacceptably numerous or dense on your display, contact Gateway Customer Care to identify whether a repair or replacement is justified based on the number of pixels affected.

The display is blank

■ Adjust the brightness using the system keys. For more information,

see “System key combinations” on page 30.

■ Make sure the notebook is not in standby or hibernate mode. For

more information, see “Changing power modes” on page 54.

■ The notebook may be sending its display to an external monitor or

television. Press F

N + F4 several time to toggle through the attached

display, an external monitor or television, or both.

DVD drives

Your notebook does not recognize a disc

■ The disc may not be seated correctly in the tray. When you place a

disc on the tray, make sure that you press the disc firmly onto the spindle so the retainers hold the disc in place.

■ Make sure that the disc label is facing up, then try again.

■ Try a different disc. Occasionally discs are flawed and cannot be read

by the drive.

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Troubleshooting

■ Some music CDs have copy protection software. You may not be able

to play these CDs on your notebook.

■ Your notebook may be experiencing some temporary memory

problems. Shut down and restart your notebook.

■ Clean the disc. For more information, see “Cleaning CDs or DVDs”

on page 68.

An audio CD does not produce sound

■ Make sure that the CD label is facing up, then try again.

■ Some music CDs have copy protection software. You may not be able

to play these CDs on your notebook.

■ Make sure that the volume control on your notebook is turned up.

For more information, see “Front” on page 10.

■ Make sure that the Windows volume control is turned up.

Tips & Tricks For instructions on how to adjust the volume control in

Windows, see “Adjusting the volume” in

Computer

access this guide, click Start, All Programs, then click Gateway Documentation.

which has been included on your hard drive. To

Using Your

■ Make sure that Mute controls are turned off. For more information

about the mute setting, see “Front” on page 10.

■ Make sure that headphones are not plugged into the headphone

jack.

■ If you are using powered speakers, make sure that they are plugged

in and turned on.

■ Clean the disc. For more information, see “Cleaning CDs or DVDs”

on page 68.

■ Your notebook may be experiencing some temporary memory

problems. Shut down and restart your notebook.

■ Reinstall the audio device drivers. For more information, see

“Downloads” on page 4.

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Chapter 8: Troubleshooting

A DVD movie will not play

■ Make sure that the label or side you want to play is facing up, then

try again.

■ Shut down and restart your notebook.

■ Clean the DVD. For more information, see “Cleaning CDs or DVDs”

on page 68.

■ DVD discs and drives contain regional codes that help control DVD

title exports and help reduce illegal disc distribution. To be able to play a DVD, the disc’s regional code and your DVD drive’s regional code must match.

The regional code on your DVD drive is determined by your notebook’s delivery address. The regional code for the United States and Canada is 1. The regional code f or Mexico is 4. Your DVD d rive’s regional code must match the regional code of the disc. The regional code for the disc is on the disc, disc documentation, or packaging.

If the DVD movie does not play, the disc’s regional code and your DVD drive’s regional code may not match.

■ Make sure that a DVD player program has been installed on your

notebook.

Tips & Tricks For instructions on playing a DVD, see “Playing a DVD”

on page 40.

You cannot eject a CD or DVD

Your notebook must be turned on to remove CDs and DVDs. If you do not want to turn on your notebook, manually eject the disc by inserting an opened paper clip into the manual eject hole. See “Inserting a CD or

DVD” on page 39 for the location of the manual eject hole.

File management

A file was accidentally deleted

If a file was deleted at a DOS prompt or in Windows while holding down the S

HIFT key, the file cannot be restored.

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Troubleshooting

To restore deleted files:

1 Double-click the Recycle Bin icon. 2 Right-click the file you want to restore, then click Restore. The

file is restored to the place where it was originally deleted from.

If the Recycle Bin was emptied before you tried to restore a file, the file cannot be restored.

Help and

Support

For more information about restoring deleted files, click Start, then click Help and Support. Type the keyword System Restore in the Search box

, then click the arrow.

Hard drive

You see an “Insufficient disk space” error message

■ Delete unnecessary files from the hard drive using Disk Cleanup.

Tips & Tricks For instructions on deleting unnecessary files, see “Using

Disk Cleanup” in included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation.

■ Empty the Recycle Bin by right-clicking the Recycle Bin icon, then

clicking

Empty Recycle Bin.

Caution All deleted files will be lost when you empty the Recycle

Bin.

Using Your Computer

which has been

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Chapter 8: Troubleshooting

■ Save your files to another drive. If the hard drive is full, copy any

files not regularly used to backup media, then delete them from the hard drive.

Help and

Support

For more information about file management, click Start, then click Help and Support. Type the keyword file management in the Search box , then click the arrow.

You see a “Data error” message

This may be the result of a defective area on the hard drive. To fix hard drive problems, run the Error checking program.

Tips & Tricks For instructions on fixing hard drive problems, see

“Checking the hard drive for errors” in

Computer

access this guide, click Start, All Programs, then click Gateway Documentation.

which has been included on your hard drive. To

Using Your

The hard drive cannot be accessed, or you see a “General failure reading drive C” error message

■ Make sure that the hard drive is installed correctly. Remove it, firmly

reinsert it, then restart your notebook. For more information, see

“Replacing the hard drive kit” on page 61.

■ If your notebook has been subjected to static electricity or physical

shock, you may need to reinstall the operating system.

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Troubleshooting

Internet

You cannot connect to the Internet

■ If you are using a dial-up modem, make sure that the modem cable

is plugged into the modem jack and not the Ethernet network jack. See “Left side” on page 11 to make sure that the connections have been made correctly.

-OR-

If you are using a cable or DSL modem, make sure that the modem cable is plugged into the Ethernet network jack and not the modem jack. See “Back” on page 13 to make sure that the connections have been made correctly.

■ Make sure that you do not have a problem with your modem. For

more information, see “Modem (dial-up)” on page 85.

■ Make sure that your account with your Internet service provider (ISP)

is set up correctly. Contact your ISP technical support for help.

Help and

Support

For more information about troubleshooting Internet connections, click Start, then click Help and Support. Type the keyword troubleshooting connections in the Search box , then click the arrow.

You see an “Unable to locate host” message and are unable to browse the Internet

This problem can occur when you have typed a URL (Web address) incorrectly, you have lost your Internet connection, or your ISP is having technical difficulties.

Double-check the URL or try a different URL. If the error message still appears, disconnect from the ISP connection and close your browser, then reconnect and open the browser. If you still get the error, your ISP may be having technical difficulties.

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Chapter 8: Troubleshooting

Connecting to a Web site takes too long

Many factors can affect Internet performance:

■ The condition of the telephone lines in your residence or at your

local telephone service

■ The condition of the Internet computers to which you connect and

the number of users accessing those computers

■ The complexity of graphics and multimedia on Web pages

■ Having multiple Web browsers open, performing multiple

downloads, and having multiple programs open on your notebook

People are sending you e-mail messages, but you have not received any mail

■ Click the receive button in your e-mail program.

■ Make sure that your account with your Internet service provider (ISP)

is set up correctly. Contact your ISP for technical support.

Keyboard

The external keyboard does not work

■ Make sure that the keyboard cable is plugged in correctly.

■ Remove all extension cables and switchboxes.

■ Clean the keyboard by using an aerosol can of air with a narrow,

straw-like extension to remove dust and lint trapped under the keys.

■ Try a keyboard that you know works to make sure that the keyboard

port works.

■ If you spilled liquid in the keyboard, turn off your notebook and

unplug the keyboard. Clean the keyboard and turn it upside down to drain it. Let the keyboard dry before using it again. If the keyboard does not work after it dries, you may need to replace it.

A keyboard character keeps repeating or you see a “Keyboard stuck” or “Key failure” error message

■ Make sure that nothing is resting on the keyboard.

■ Make sure that a key is not stuck. Press each key to loosen a key that

might be stuck, then restart your notebook.

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Troubleshooting

You are pressing a letter key and a number appears on the screen

■ The numeric keypad is turned on. See “System key combinations”

on page 30 for instructions on turning off your numeric keypad.

Memory

You see a “Memory error” message

■ Make sure that the memory modules are inserted correctly in the

memory bay slots. For more information, see “Adding or replacing

memory” on page 57.

■ Use a third-party diagnostic program to help determine if a memory

module is failing. For more information, see “Adding or replacing

memory” on page 57.

You see a “Not enough memory” error message

Close all programs, then restart your notebook.

Help and

Support

For more information about troubleshooting memory errors, click Start, then click Help and Support.

Type the keyword memory error in the Search box

, then click the arrow.

Memory card reader

Drive letter for the memory card slot does not appear in the My Computer window

■ Reboot your notebook.

Modem (dial-up)

Your modem does not dial or does not connect

■ Make sure that the modem cable is plugged into the modem jack

and not the Ethernet network jack. See “Left side” on page 11 to make sure that the connections have been made correctly.

■ Make sure that your notebook is connected to the telephone line

and the telephone line has a dial tone.

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Chapter 8: Troubleshooting

■ Make sure that the modem cable is less than 6 feet (1.8 meters) long.

■ Remove any line splitters or surge protectors from your telephone

line, then check for a dial tone by plugging a working telephone into the telephone wall jack.

■ If you have additional telephone services such as call waiting, call

messaging, or voice mail, make sure that all messages are cleared and call waiting is disabled before using the modem. Contact your telephone service to get the correct code to temporarily disable the service. Also make sure that the modem dialing properties are set appropriately.

To check the dialing properties:

1 Click Start, then click Control Panel. The Control Panel window

opens. If your Control Panel is in Category View, click

and Other Hardware

2 Click/Double-click the Phone and Modem Options icon, then click

the

Dialing Rules tab.

3 Click the location from which you are dialing, then click Edit. 4 Make sure that all settings are correct.

Printers

Help and

Support

■ Disconnect any answering machine, fax machine, or printer that is

For more information about dialing properties, click Start, then click Help and Support.

Type the keyword dialing in the Search box

, then click the arrow.

on the same line as the modem. Do not connect these devices to the same telephone line as the modem.

■ Make sure that you are not using a digital, rollover, or PBX line.

These lines do not work with your modem.

■ Check for line noise (scratchy, crackling, or popping sounds). Line

noise is a common problem that can cause the modem to connect at a slower rate, abort downloads, or even disconnect. The faster the modem, the less line noise it can tolerate and still work correctly.

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Troubleshooting

Listen to the line using your telephone. Dial a single number (such as 1). When the dial tone stops, listen for line noise. Wiggle the modem cable to see if that makes a difference. Make sure that the connectors are free from corrosion and all screws in the wall or telephone wall jack are secure.

You can also call your telephone service and have the telephone line checked for noise or low line levels.

■ Try another telephone line (either a different telephone number in

your house or a telephone line at a different location). If you can connect on this line, call your telephone service.

■ Try connecting with the modem at a lower connection speed. If

reducing the connect speed lets you connect, call your telephone service. The telephone line may be too noisy.

You cannot connect to the Internet

■ The ISP may be having technical difficulties. Contact your ISP for

technical support.

■ See if the modem works with a different communications program.

The problem may be with just one program.

■ Review the troubleshooting information under “Internet” on

page 83.

Your 56K modem does not connect at 56K

Current FCC regulations restrict actual data transfer rates over public telephone lines to 53K. Other factors, such as line noise, telephone service provider equipment, or ISP limitations, may lower the speed even further.

If your notebook has a v.90 modem, the speed at which you can upload (send) data is limited to 33.6K. If your notebook has a v.92 modem, the speed at which you can upload data is limited to 48K. Your ISP may not support 48K uploads.

Your fax communications program only sends and receives faxes at 14,400 bps when you have a 56K modem

Current fax technology only supports a maximum send and receive rate of 14,400 bps.

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Chapter 8: Troubleshooting

The modem is not recognized by your notebook

■ Make sure that the line connected to the modem is working and

plugged into the appropriate port on your notebook. See “Left side”

on page 11 to make sure that the connections have been made

correctly.

■ If the modem shares the telephone line with another device, make

sure that the telephone line is not in use (for example, someone is on the telephone, or another modem is in use).

■ Use the modem cable that came with your notebook. Some

telephone cables do not meet required cable standards and may cause problems with the modem connection.

■ Shut down and restart your notebook.

■ Run Windows modem diagnostics.

To run modem diagnostics:

1 Close all open programs. 2 Click Start, then click Control Panel. The Control Panel window

opens. If your Control Panel is in Category View, click

and Other Hardware

Printers

3 Click/Double-click the Phone and Modem Options icon, then click

the

Modems tab.

4 Click your modem, then click Properties. The Modem Properties

dialog box opens.

5 Click the Diagnostic tab, then click Query Modem. If information

about the modem appears, the modem passed diagnostics. If no modem information is available, a white screen appears with no data, or if you get an error such as port already open or the modem has failed to respond, the modem did not pass diagnostics.

Help and

Support

For more information about modem troubleshooting, click Start, then click Help and Support.

Type the keyword modem troubleshooting in the Search box , then click the arrow.

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Troubleshooting

The modem is noisy when it dials and connects

When your modem tries to connect to another modem, it begins handshaking. Handshaking is a digital “getting acquainted” conversation between the two modems that establishes connection speeds and communication protocols. You may hear unusual handshaking sounds when the modems first connect. If the handshaking sounds are too loud, you can turn down the modem volume.

To turn down the modem volume:

1 Click Start, then click Control Panel. The Control Panel window

opens. If your Control Panel is in Category View, click

and Other Hardware

Printers

2 Click/Double-click the Phone and Modem Options icon, then click

the

Modems tab.

3 Click the modem you want to adjust, then click Properties. 4 Click the Modem tab, then adjust the Speaker volume control. 5 Click OK twice to close the Phone and Modem Options dialog box.

Mouse

The external mouse does not work

■ Make sure that the mouse cable is plugged in correctly.

■ Shut down and restart your notebook.

■ Remove all extension cables and switch boxes.

■ Try a mouse you know is working to make sure that the mouse port

works.

The external mouse works erratically

■ Clean the mouse.

■ Some mouse pad patterns “confuse” optical mice. Try the mouse on

a different surface.

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Chapter 8: Troubleshooting

Networks

You cannot connect to your company network

Every network is unique. Contact your company computer department or network administrator for help. For more information about setting up a network in your home, see the printed network guide that came with your notebook.

Help and

Support

For more information about network troubleshooting, click Start, then click Help and Support.

Type the keyword network troubleshooting in the Search box , then click the arrow.

Passwords

Your notebook does not accept your password

Make sure that CAPS LOCK and NUM LOCK are turned off, then retype the password.

You forgot your startup password

The password feature (which is set in the BIOS Setup utility) is very secure, with no easy way to recover a forgotten password. You must return your notebook for repair. Call Gateway Customer Care for instructions.

PC Cards

You installed a PC Card and now your notebook is having problems

■ Make sure that you have correctly installed required software for the

PC Card. For more information, see your PC Card’s documentation.

■ Make sure that the PC Card you installed is not causing a system

resource conflict. For more information on resource conflicts, see

“Device installation” on page 76.

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Troubleshooting

Power

Your notebook is not working on AC power

■ Make sure that your AC power adapter is connected correctly to your

notebook. For more information, see “Connecting the AC adapter”

on page 21.

■ If your notebook is plugged into a surge protector, make sure that

the surge protector is connected securely to an electrical outlet, turned on, and working correctly. To test the outlet, plug a working device, such as a lamp, into the outlet and turn it on.

■ Make sure that the AC power adapter cables are free from cuts or

damage. Replace any damaged cables.

Your notebook is not working on battery power

■ Allow the battery to return to room temperature.

■ Check the power management settings.

Tips & Tricks For more information about using power management

settings, see “Changing Power-Saving Settings” in

Your Computer

drive. To access this guide, click Start, All Programs, then click Gateway Documentation.

which has been included on your hard

Using

■ Make sure that the battery is installed correctly. For more

information, see “Installing the battery” on page 20.

■ Make sure that the battery is fully recharged. For more information,

see “Recharging the battery” on page 49.

■ Make sure that the battery is calibrated correctly. For more

information, see “Recalibrating the battery” on page 49.

Printer

The printer will not turn on

■ Make sure that the printer is online. Many printers have an

online/offline button that you may need to press.

■ Make sure that the power cable is plugged into an AC power source.

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Chapter 8: Troubleshooting

The printer is on but will not print

■ Check the cable between the printer and your notebook. Make sure

that it is connected to the correct port.

■ Make sure that the printer is online. Many printers have an

online/offline button that you may need to press so the printer can start printing. Press the button to put the printer online.

■ Check the port and cable for bent or broken pins.

■ If the printer you want to print to is not the default printer, make

sure that you have selected it in the printer setup.

To set a default printer:

1 Click Start, then click Control Panel. The Control Panel window

opens. If your Control Panel is in Category View, click

and Other Hardware

2 Click/Double-click the Printers and Faxes icon. The Printers and

Faxes window opens.

3 Right-click the name of the printer you want to be the default

printer, then click

Set as Default Printer.

Printers

■ Reinstall the printer driver. See the guide that came with your printer

for instructions on installing the printer driver.

You see a “Printer queue is full” error message

■ Make sure that the printer is not set to work offline.

To make sure that the printer is not set to work offline:

1 Click Start, then click Control Panel. The Control Panel window

opens. If your Control Panel is in Category View, click

and Other Hardware

2 Click/Double-click the Printers and Faxes icon. The Printers and

Faxes window opens.

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Printers

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Troubleshooting

3 Right-click the name of the printer you want to use. If the menu

shows a check mark next to

Offline

to clear the check mark.

Use Printer Offline, click Use Printer

Help and

Support

■ Wait until files have been printed before sending additional files to

For more information about printer troubleshooting, click Start, then click Help and Support.

Type the keyword printer troubleshooter in the Search box , then click the arrow.

the printer.

■ If you print large files or many files at one time, you may want to

add additional memory to the printer. See the printer documentation for instructions for adding additional memory.

You see a “Printer is out of paper” error message

After adding paper, make sure that the printer is online. Most printers have an online/offline button that you need to press after adding paper.

Sound

You are not getting sound from the built-in speakers

■ Make sure that headphones are not plugged into the headphone

jack.

■ Make sure that the volume control on your notebook is turned up.

For more information, see “Front” on page 10.

■ Make sure that the Windows volume control is turned up.

Tips & Tricks For instructions on how to adjust the volume control in

Windows, see “Adjusting the volume” in

Computer

access this guide, click Start, All Programs, then click Gateway Documentation.

which has been included on your hard drive. To

www.gateway.com

Using Your

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Chapter 8: Troubleshooting

■ Make sure that Mute controls are turned off. For more information

about the mute setting, see “Front” on page 10.

Help and

Support

For more information about troubleshooting sound issues, click Start, then click Help and Support. Type the keyword sound troubleshooter in the Search box

, then click the arrow.

Status indicators

The status indicators are not functioning

■ Make sure the status indicators are turned on. Press FN+F1 to toggle

the indicators.

To uc hp ad

The notebook is not responding when you click or tap on the touchpad

■ Turn on the touchpad.

Tips & Tricks For instructions on how to adjust the touchpad settings,

see “Changing the mouse or touchpad settings” in

Your Computer

drive. To access this guide, click Start, All Programs, then click Gateway Documentation.

which has been included on your hard

Using

The pointer moves unexpectedly

■ Clean the touchpad with a damp cloth (water only) and wipe it dry.

■ Adjust the touchpad settings.

Tips & Tricks For instructions on how to adjust the touchpad settings,

see “Changing the mouse or touchpad settings” in

Your Computer

drive. To access this guide, click Start, All Programs, then click Gateway Documentation.

www.gateway.com

which has been included on your hard

Using

Gateway M210, MX3560 Owner's Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

Getting Help

Gateway Web site

Using eSupport

Support Home

Product Support

Downloads

Contact Us

PC Tools

Help and Support

Searching for a topic

Using Your Computer guide

Online help

Front

Left side

Right side

Back

Bottom

Keyboard area

Identifying your model

Gateway model and serial number

Microsoft Certificate of Authenticity

Finding your specifications

Accessories

Getting Started

Installing the battery

Protecting from power source problems

Starting your notebook

Turning off your notebook

Waking up your notebook

Restarting (rebooting) your notebook

Status indicators

Using the keyboard

Key types

System key combinations

Using the touchpad

Adjusting the volume

Turning your wireless network on or off

Using Drives and Ports

Using the DVD drive

Identifying drive types

Inserting a CD or DVD

Playing a CD

Playing a DVD

Creating CDs and DVDs

Using the memory card reader

Memory card types

Inserting a memory card

Viewing the display on a projector or monitor

Managing Power

Monitoring the battery charge

Recharging the battery

Recalibrating the battery

Changing batteries

Replacing the battery

Extending battery life

Conserving battery power

Using alternate power sources

Changing power modes

Using power saving modes

Upgrading Your Notebook

Preventing static electricity discharge

Adding or replacing memory

Replacing the hard drive kit

Maintaining Your Notebook

Caring for your notebook

Cleaning your notebook

Cleaning the exterior

Cleaning the keyboard

Cleaning the notebook screen

Cleaning CDs or DVDs

Protecting your computer from viruses

Updating Windows

Restoring your system

Troubleshooting

Safety guidelines