Please read all sections of this manual and retain for future reference.
For your safety:
Post in a prominent location, instructions to be followed
in the event the user smell gas. This information shall be
obtained by consulting your local gas supplier.
Original Instructions
Part #: GAR_IOM_4600921_Rev5
THIS PAGE INTENTIONALLY LEFT BLANK
Safety Notices
DEFINITIONS
DANGER
Indicates a hazardous situation that, if not avoided, will
result in death or serious injury. This applies to the most
extreme situations.
Warning
Indicates a hazardous situation that, if not avoided,
could result in death or serious injury.
Caution
Indicates a hazardous situation that, if not avoided,
could result in minor or moderate injury.
Notice
Indicates information considered important, but not
hazard-related (e.g. messages relating to property
damage).
NOTE: Indicates useful, extra information about the
procedure you are performing.
DISCLAIMERS
DANGER
It is the responsibility of the equipment owner to
perform a Personal Protective Equipment Hazard
Assessment to ensure adequate protection during
maintenance procedures.
DANGER
The on-site supervisor is responsible for ensuring that
operators are made aware of the inherent dangers of
operating this equipment.
NOTE: Proper installation, care and maintenance are
essential for maximum performance and trouble-free
operation of your equipment. Visit our website
https://clamshell.garland-group.com for manual updates,
translations, or contact information for service agents in
your area.
Warning
Do Not Store Or Use Gasoline Or Other Flammable
Vapors Or Liquids In The Vicinity Of This Or Any Other
Appliance. Never use flammable oil soaked cloths or
combustible cleaning solutions, for cleaning.
Warning
Do not store combustible materials on the appliance.
Warning
Only trained and authorized service personnel or store
manager should access the service screens. If changes
to these settings are made incorrectly they will cause
the unit to malfunction.
Caution
Maintenance and servicing work other than cleaning as
described in this manual must be done by an authorized
service personnel.
DANGER
Do not install or operate equipment that has been
misused, abused, neglected, damaged, or altered/
modified from that of original manufactured
specifications.
DANGER
All utility connections and fixtures must be maintained
in accordance with local and national codes.
Warning
Warning labels mounted directly on the equipment
must be observed at all times and kept in a fully legible
condition.
Warning
Read this manual thoroughly before operating, installing
or performing maintenance on the equipment. Failure
to follow instructions in this manual can cause property
damage, injury or death.
Warning
This appliance is not intended for use by persons
(including children) with reduced physical, sensory or
mental capabilities, or lack of experience and knowledge,
unless they have been given supervision concerning
use of the appliance by a person responsible for their
safety. Do not allow children to play with this appliance.
Notice
Routine adjustments and maintenance procedures
outlined in this manual are not covered by the warranty.
Warning
This product contains chemicals known to the State
of California to cause cancer and/or birth defects or
other reproductive harm. Operation, installation, and
servicing of this product could expose you to airborne
particles of glass-wool or ceramic fibers, crystalline
silica, and/or carbon monoxide. Inhalation of airborne
particles of glass-wool or ceramic fibers is known to the
State of California to cause cancer. Inhalation of carbon
monoxide is known to the State of California to cause
birth defects or other reproductive harm.
ELECTRICAL
DANGER
Check all wiring connections, including factory
terminals, before operation. Connections can become
loose during shipment and installation.
DANGER
Do not operate any appliance with a damaged/pinched
cord or plug. All repairs must be performed by a qualified
service company.
LOCATION
Warning
Two or more people or a lifting device are required to lift
this appliance.
Warning
To avoid instability the installation area must be capable
of supporting the combined weight of the equipment
and product. Additionally the equipment must be level
side to side and front to back.
Warning
No structural material on the appliance should be
altered or removed to accommodate placement of the
appliance under a hood.
Warning
Be aware of the red mark in the threaded steem caster
to indicated the maximum adjustment. Adjusting above
the red mark could cause the caster to fail & the unit to
tip. For more information see installation section 2.
Warning
The appliance must be isolated from the gas supply
piping system by closing its individual manual
shutoff valve during any pressure testing of the gas
supply piping system at test pressures equal to or
less than ½ psi (3.5 kPa).
Caution
This equipment must only be operated under an
approved hood system in accordance with local regulations
in force. This unit is intended for indoor use only.
DANGER
Failure to disconnect the power at the main power
supply could result in serious injury or death. The power
switch DOES NOT disconnect all incoming power.
DANGER
Copper wire suitable for at least 75°C (167°F) must be
used for power connections.
Warning
This appliance must be grounded and all field wiring
must conform to all applicable local and national
codes. Refer to rating plate for proper voltage. It is the
responsibility of the end user to provide the disconnect
means to satisfy the authority having jurisdiction.
Warning
Do not use electrical appliances or accessories other
than those supplied by the manufacturer.
Warning
This equipment must be positioned so that the plug is
accessible unless other means for disconnection from
the power supply (e.g., circuit breaker or disconnect
switch) is provided.
Warning
Disconnect electric power at the main power disconnect
for all equipment being serviced. Observe correct
polarity of incoming line voltage. Incorrect polarity can
lead to erratic operation.
Warning
Never touch anything that runs on electricity when your
hands are wet.
CODE
CLEARANCE
Warning
Authorized Service Representatives are obligated to
follow industry standard safety procedures, including,
but not limited to, local/national regulations for
disconnection / lock out / tag out procedures for all
utilities including electric, gas, water and steam.
Warning
For an appliance equipped with casters, (1) the installation
shall be made with a connector that complies with the
Standard for Connectors for Movable Gas Appliances ANSI Z21.69 • CSA 6.16, and a quick-disconnect device that
complies with the Standard for Quick-Disconnect Devices for Use With Gas Fuel, ANSI Z21.41 • CSA 6.9, (2) adequate
means must be provided to limit the movement of the
appliance without depending on the connector and the
quick-disconnect device or its associated piping to limit
the appliance movement and (3) the location(s) where
the restraining means may be attached to the appliance
shall be specified.
DAMAGE
DANGER
Improper installation, adjustment, alteration, service,
or maintenance of this appliance or installation of
a damaged appliance can result in DEATH, INJURY,
EQUIPMENT DAMAGE, and void the warranty. NEVER
install damaged appliances, equipment, or accessories.
ALWAYS have installation and service performed by
trained and authorized personnel.
Caution
Pouring water or ice on a hot heating elements/heated
surfaces will cause damage..
Warning
Pinch Hazard. Keep hands and tools clear from the area
above the platens when platens are in motion towards
the exhaust hood. Be aware that adjacent platens may
unexpectedly move at any time. “Turn Grill Off” at
main switch when cleaning platens as there can be an
unexpected movement of the platens
Caution
Do not block the supply and return air vents or the air
space around the air vents. Keep plastic wrappings,
paper, labels, etc. from being airborne and lodging in
the vents. Failure to keep the air vents clear will result in
unsatisfactory operation of the system.
Caution
Do not position the air intake vent near steam or heat
exhaust of another appliance.
Warning
Slipping Hazard: Grease from food products will splatter.
The areas surrounding the grill are a slipping hazard due
to the splatter zone. Clean the area surrounding the grill
regularly. The grill may be slippery. Ensure floor area is
clean. Care needs to be taken as equipment may be hot.
Warning
Failure to maintain required clearances and additional
distances as needed can result in INJURY and
EQUIPMENT DAMAGE.
Consult manufacturers’ literature, and sales and service
agencies as needed.
DANGER
To reduce the risk of fire, the equipment is to be
installed in non-combustible surroundings only, with no
combustible material within 18” (457 mm) of the sides,
front or rear of the appliance or within 40 “ (1 m) above
the appliance. The appliance is to be mounted on floors
of noncombustible construction with noncombustible
flooring and surface finish and with no combustible
material against the underside or on noncombustible
slabs or arches and have no combustible material
against the underside. Such construction shall in all
cases extend not less than 12” (305 mm) beyond the
equipment on all sides.
DANGER
Risk of fire/shock. All minimum clearances must be
maintained. Do not obstruct vents or openings.
Warning
Pinch Hazard. Ensure a minimum of 1" clearance
between the hood and the uppermost position of the
platen arm. To reduce the risk of chrushing injuries
between platen & hood.
CLEANING
Caution
Ensure platens are down, in closed position, when
moving grill. Follow the procedure to avoid potential
damage, loss of calibration on the platen, and error
messages.
Caution
Never use an acid based cleaning solution on exterior
panels! Many food products have an acidic content,
which can deteriorate the finish. Be sure to clean the
stainless steel surfaces of ALL food products.
Caution
Do not use caustic cleaners on any part of the equipment
or equipment cavity . Use mild, non abrasive soaps or
detergents, applied with a sponge or soft cloth. Never
use sharp implements or harsh abrasives on any part of
the equipment.
Warning
When cleaning interior and exterior of unit, care should
be taken to avoid front power switch and the power
cord(s). Keep water and/or cleaning solutions away from
these parts.
Warning
Turn grill off and unplug the unit before cleaning the
side/back panels. Do not remove any panel during
cleaning.
Warning
Interior cleaning must be performed by a qualified
service technician only.
Warning
Never use a high-pressure water jet for cleaning or hose
down or flood interior or exterior of units with water. Do
not use power cleaning equipment, steel wool, scrapers
or wire brushes on stainless steel or painted surfaces.
Warning
Be aware that adjacent platens may unexpectedly move
at any time. “Turn Grill Off” at main switch when cleaning
platens as there can be an unexpected movement of the
platens.
PERSONAL PROTECTION
DANGER
All utilities (gas, electric, water and steam) must be OFF
to all equipment and locked out of operation according
to OSHA approved practices during servicing. Always
allow unit to cool.
DANGER
Use appropriate safety equipment during installation
and servicing.
DANGER
Never stand on the unit! They are not designed to
hold the weight of an adult, and may collapse or tip if
misused in this manner.
DANGER
Keep power cord AWAY from HEATED surfaces. DO NOT
immerse power cord or plug in water. DO NOT let power
cord hang over edge of table or counter.
Warning
DO NOT use the unit for storage. DO NOT leave paper
products, cooking utensils, or food in the unit when not
in use.
Warning
Allow heated equipment to cool down before
attempting to clean, service or move. Unit must be cool
to touch and disconnected from power source.
Warning
Always wear some type of protective covering on your
hands and arms when opening the unit.
Caution
Use a commercial-grade cleaner formulated to
effectively clean and sanitize food contact surfaces. Read
the directions for use and precautionary statements
before use. Particular attention must be paid to the
concentration of cleaner and the length of time the
cleaner remains on the food-contact surfaces.
Warning
Steam can cause serious burns. Always wear some type
of protective covering on your hands and arms when
opening the unit. When platen is Lifting, move away
face and body from the escaping steam.
Warning
Remove all removable panels before lifting and
installing.
Warning
Do not contact moving parts.
Warning
When using cleaning fluids or chemicals, rubber gloves
and eye protection (and/or face shield) must be worn.
Warning
Use caution when handling all metal surface edges of
the equipment.
Warning
This equipment is intended for indoor use only. Do not
install or operate this equipment in outdoor areas.
Warning
All covers and access panels must be in place and
properly secured, before operating this equipment.
Warning
Do not spray aerosols in the vicinity of this appliance
while it is in operation.
Warning
Risk of burns from high temperatures. You may get
burnt if you touch any of the parts during cooking.
Surfaces close to the cooking surface including side
panels may get hot enough to burn skin. Use extreme
caution to avoid coming in contact with hot surfaces
or hot grease. Wear personal protective equipment.
Warning
This appliance must be installed with sufficient
ventilation to prevent the occurrence of unacceptable
concentrations of substances harmful to the health of
personnel in the room in which it is installed.
Warning
Hazard. Keep hands and tools clear from the area above
the platens when platens are in motion towards the
exhaust hood. Be aware that adjacent platens may
unexpectedly move at any time. “Turn Grill Off” at
main switch when cleaning platens as there can be an
unexpected movement of the platens.
Warning
Slipping Hazard: Grease cans must be properly installed
before use. Improper installation will result in grease
on the floor which will create a slipping hazard. Ensure
grease cans are emptied and cleaned as needed to
prevent grease from overflowing onto the floor. The grill
may be slippery. Ensure floor area is clean. Care needs to
be taken as equipment may be hot
Warning
Pinch Hazard. Keep hands and tools clear of area between
platen and grill plate when platens are in motion. Be
aware that adjacent platens may unexpectedly move at
any time. “Turn Grill Off” at main switch when cleaning
platens as there can be an unexpected movement of the
platens.
Warning
Post in a prominent location, instructions to be followed
in the event the user smell gas. This information shall be
obtained by consulting your local gas supplier.
Warning
When checking for burner ignition or performance, do
not get too close to the burners. Slow ignition can cause
possible flashback, increasing the potential for facial
and body burns.
Cook A Recipe ....................................................................................................................................... 38
Grill or platen too hot ........................................................................................................................62
Grill or platen too cool ....................................................................................................................... 62
Unable to reach or maintain temperature ................................................................................. 62
No sound ................................................................................................................................................ 62
Screen locked out, frozen, non-responsive to touch ..............................................................62
Garland Commercial Equipment (GCE) developed this
manual as a reference guide for the owner/operator and
installer of this equipment. Please read this manual before
installation or operation of the machine. A qualified service
technician must perform installation and start-up of this
equipment, consult Section 5 within this manual for service
assistance.
If you cannot correct the service problem, call your Service
Agent or Distributor. Always have your model and serial
number available when you call.
Your Service Agent ____________________________
Service Agent Telephone Number _________________
Your Local GCE Distributor ______________________
Distributor Telephone Number ____________________
Model Number _______________________________
Serial Number ________________________________
Installation Date ______________________________
Unit Inspection
Thoroughly inspect the unit upon delivery. Immediately
report any damage that occurred during transportation
to the delivery carrier. Request a written inspection report
from a claims inspector to document any necessary claim
Model Numbers
This manual covers the following models:
a. M(G/E)-1P (1Platen)
b. M(G/E)-2P (2 Platen)
c. M(G/E)-3PX (2+1single chassis).
TypeModel Size
Model Prex
M G - 2P
McDonad’s
G: Gas
E: Electric
Serial Plate Numbers
The serial plate is affixed to the lower left corner of the
right panel and a serial sticker on front edge of the chassis.
Important information such as the unit’s model number,
serial number, and electrical/gas specifications can be
found on the serial plate.
1P:12” width
2P:24” width
3PX:38” width
10 Part #: GAR_IOM_4600921_Rev5
Section 1 General Information
Warranty Statement
This warranty covers defects in material and workmanship under normal use providing that:
a. the equipment has not been accidentally or intentionally damaged, altered or misused.
b. the equipment is properly installed, adjusted, operated and maintained in accordance with national and local
codes and in accordance with the installation instructions provided with this product.
c. the warranty serial number affixed to the appliance by us has not been defaced, obliterated or removed.
d. can acceptable report for any claim under this warranty is supplied to us.
The equipment warranty coverage remains in force for two (2) years, (parts and labor), from the date the equipment is put
into operation.
The Garland Group agrees to repair or replace, at it’s option, any part that proves to be defective in material or
workmanship at no charge for the part or normal labor.
We assume no responsibility for installation, adjustments, diagnosis, or normal maintenance such as: lubrication of springs or
valves. We exclude failures caused by erratic voltage or gas supplies.
We assume no responsibility for travel costs beyond 100 miles round trip, travel other than overland, and overtime
costs of repair.
We exclude broken glass, paint and porcelain nish, surface rust, gasket material, ceramic material, light bulbs and
fuses from normal coverage.
We exclude damage or dysfunction caused by re, ood, and like “Acts of God” that are beyond the control of The
Garland Group.
The Garland Group’s liability on a claim of warranty shall not exceed the price of the material and/or service, which caused the
claim.
This warranty is limited and is in lieu of all other warranties, expressed or implied. The Garland Group, our employees,
or our agents shall not be held liable for any claims of personal injury or consequential damage or loss.
This warranty gives you speci c legal rights, and you may have other rights which vary from state to state.
Shipping Damage Claim Procedure
Please note that the Garland equipment was carefully inspected and packed by skilled personnel before leaving the factory.
The transportation company assumes full responsibility for safe delivery upon acceptance of the equipment. What to do if the
equipment arrives damaged:
1. File a claim immediately regardless of the extent of damage.
2. Be sure to note, “visible loss or damage,” on the freight bill or express receipt and have the person making the delivery
sign it.
3. Concealed loss or damage: if damage is unnoticed until the equipment is unpacked, notify the freight company
immediately, (within 15 days), and le a concealed damage claim.
Part #: GAR_IOM_4600921_Rev5 11
General Information Section 1
4
23
or
4
5
1
17
7
6
9
12
14
11
16
13
10
15
8
1. On/Off Power Switch.
2. easyToUCH™ Touch sensitive controls for easy operation.
3. Green Push Button.
• press to start cook.
• press and hold to abort.
4. Grease Buckets.
• with straight sides to save space.
• with flared sides to accommodate optional tool
holders.
5. USB Ports - for easyToUCH.
6. Incoming gas manifold (gas models only).
7. Main gas shut off (gas models only). Supply with
optional flexible hose connection assembly.
8. Main Electric Power Cables and Plugs.
9. Restraining device assembly (gas models only)
10. Platen - providing double-side cooking. Each platen can
be controlled separately.
11. Grill Plate - cooking surface with three (3) Independently
controlled heaters per cook zones.
12. Front Casters - height adjustable swivel casters, with
brakes and swivel lock pins.
14. Release Material Sheet - non-stick surface for ease of
operation and cleaning.
15. Circuit Breaker(s)
16. Rating Plate location. - Important information such as
the unit’s model number, serial number, and electrical
specifications can be found on the serial plate.
Note: Serial number also can be found in the control in
the “Diagnostic Menu” in the “Revision” screen.
17. Platen connection brackets (optional)
12 Part #: GAR_IOM_4600921_Rev5
Section 1 General Information
Items included with the purchase of your new
grill from manufacturer:
1. One Grill 1 platen (gas & electric) includes the following
list;
1 PLATEN
Part #DescriptionQty
4527294 Release Material Sheet Clips3
4600722 Release Material Sheet Hanger1
4600866 Release Material Sheet (box)1