Gaggenau VG491211CA User Manual
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Use and care manual 2
Notice d’utilisation 22
Manual de instrucciones 44
VG491211CA
Gas cooktop
Table de cuisson gaz
Encimera a gas
en-us
Table of Contents
Use and care manual
Safety Definitions 3
IMPORTANT SAFETY INSTRUCTIONS 4
Fire Safety 5
Gas Safety 6
Burn Prevention 8
Child Safety 8
Cleaning Safety 9
Cookware Safety 9
Proper Installation and Maintenance 10
Causes of damage 11
Environmental protection 11
Saving energy 11
Getting to know your appliance 12
Gas cooktop 12
Control knob 12
Display on the illuminated ring 13
Special accessories 13
Individual parts of the burner 13
Individual parts of the wok burner 14
Customer service 21
Additional information on products, accessories,
replacement parts and services can be found at
www.gaggenau.com and in the online shop
www.gaggenau.com/zz/store
Operating the appliance 14
Turning on 15
Simmer setting 15
Electronic flame monitoring and automatic re-ignition 15
Turning off 15
Residual heat display 15
Safety shut-off 15
Table of settings and tips 16
Burner recommendation 16
Tips for cooking and roasting 16
Tips for using a wok 16
Notes regarding cookware 17
Appropriate cooking vessels 17
Information for use 17
Cleaning and maintenance 18
Cleaning the appliance 18
Burnt-on dirt 18
Discoloration of the burners 18
Faults – What to Do? 19
Demo Mode 20
2
Safety Definitions
9 WARNING
This indicates that death or serious injuries may
occur as a result of non-observance of this
warning.
9 CAUTION
This indicates that minor or moderate injuries may
occur as a result of non-observance of this
warning.
NOTICE
This indicates that damage to the appliance or property
may occur as a result of non-compliance with this
advisory.
en-us
Note: This alerts you to important information and/or tips.
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9 IMPORTANT SAFETY INSTRUCTIONS
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4
9 IMPORTANT SAFETY INSTRUCTIONS
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Fire Safety
Save these instructions.
Set the burner control so that the flame does not extend beyond the bottom of the pan.
Do not allow aluminum foil, plastic, paper or cloth to come in contact with a hot surface element, burner or grate. Do not allow pans to boil dry.
If the cooktop is near a window, forced air vent or fan, be certain that flammable materials such as window coverings do not blow over or near the burners or elements. They could catch on fire.
Always have a working smoke detector near the kitchen.
Never leave the cooktop unattended when in use. Boilovers cause smoking and greasy spillovers may ignite.
9 WARNING
TO REDUCE THE RISK OF A
GREASE FIRE:
1. Never leave surface units
unattended at high settings.
Boilovers cause smoking and
greasy spillovers that may ignite.
Heat oils slowly on low or medium
settings.
2. Always turn hood ON when
cooking at high heat or when
flambeing food (i.e. Crepes
Suzette, Cherries Jubilee,
Peppercorn Beef Flambé).
3. Clean ventilating fans frequently.
Grease should not be allowed to
accumulate on fan or filter.
4. Use proper pan size. Always use
cookware appropriate for the size
of the surface element.
In the event that personal clothing or hair catches fire, drop and roll immediately to extinguish flames.
Smother flames from food fires other than grease fires with baking soda. Never use water on cooking fires.
Take care that drafts like those from fans or forced air vents do not push the flames so that they extend beyond the edges of the pan.
Have an appropriate fire extinguisher available, nearby, highly visible and easily accessible near the appliance.
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9 IMPORTANT SAFETY INSTRUCTIONS
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9 WARNING
TO REDUCE THE RISK OF INJURY
TO PERSONS IN THE EVENT OF A
GREASE FIRE, OBSERVE THE
FOLLOWING:
1. SMOTHER FLAMES with a close-
fitting lid, cookie sheet, or metal
tray, then turn off the burner. BE
CAREFUL TO PREVENT BURNS.
If the flames do not go out
immediately, EVACUATE AND
CALL THE FIRE DEPARTMENT.
2. NEVER PICK UP A FLAMING PAN
– You may be burned.
3. DO NOT USE WATER, including
wet dishcloths or towels – a
violent steam explosion will result.
4. Use an extinguisher ONLY if:
– You know you have a Class ABC
extinguisher, and you already
know how to operate it.
– The fire is small and contained
in the area where it started.
– The fire department is being
called.
– You can fight the fire with your
back to an exit.
Whenever possible, do not operate the ventilation system during a cooktop fire. However, do not reach through fire to turn it off.
Gas Safety
To prevent carbon monoxide build-up, do not block appliance air vents.
Have the installer show you where the gas shut-off valve is located.
For proper burner performance, keep igniters clean and dry.
If a burner goes out and gas escapes, open windows and doors. Wait until gas dissipates before using the appliance.
State of California Proposition 65 Warnings
9 WARNING
This product can expose you to
chemicals including vinyl chloride,
which is known to the State of
California to cause cancer and birth
defects or other reproductive harm.
For more information go to
www.P65Warnings.ca.gov.
IMPORTANT SAFETY NOTICE: Burning
gas cooking fuel generates some byproducts which are on the list of
substances which are known by the State
of California to cause cancer or
reproductive harm. To minimize exposure
to these substances, always operate this
unit according to the instructions
contained in this booklet and provide
good ventilation.
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9 IMPORTANT SAFETY INSTRUCTIONS
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9 WARNING
All igniters spark when any single
burner is turned on. Do not touch
any of the burners when the cooktop
is in use.
If you smell gas, your installer has not
done a proper job of checking for leaks. If
the connections are not perfectly tight,
you can have a small leak and, therefore,
a faint smell. Finding a gas leak is not a
“do-it-yourself” procedure. Some leaks
can only be found with the burner control
in the ON position and this must be done
by a qualified service technician. See
Warning, ~ "Gas Appliance Safety"
on page 4
9 WARNING
To prevent flare-ups all grates must
be properly positioned on the
cooktop whenever the cooktop is in
use. Each of the feet must be placed
into the corresponding dimples in
the cooktop. Do not use a grate if the
rubber feet are missing or damaged.
9 WARNING
To prevent flare-ups do not use the
cooktop without all burner caps and
all burner grates properly
positioned.
9 WARNING
Do not clean or touch any of the
burners when an extra low burner (if
equipped) is in use. When the extra
low burner automatically reignites
the ignitor at the burner will spark.
9 WARNING
Use this appliance only for its
intended use as described in this
manual. NEVER use this appliance
as a space heater to heat or warm
the room. Doing so may result in
carbon monoxide poisoning and
overheating the appliance. Never use
the appliance for storage.
9 WARNING
Keep the igniter ports clean for proper lighting performance of the burners. It is necessary to clean these when there is a boilover or when the burner does not light even though the electronic igniters click.
NEVER cover any slots, holes or
passages in the oven bottom or
cover an entire rack with materials
such as aluminum foil. Doing so
blocks air flow through the oven and
may cause carbon monoxide
poisoning. Aluminum foil linings may
also trap heat, causing a fire hazard.
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9 IMPORTANT SAFETY INSTRUCTIONS
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Burn Prevention
DO NOT TOUCH SURFACE UNITS OR
AREAS NEAR UNITS - Surface units may
be hot even though they are dark in color.
Areas near surface units may become hot
enough to cause burns. During and after
use, do not touch, or let clothing,
potholders, or other flammable materials
contact surface units or areas near units
until they have had sufficient time to cool.
Among these areas are the cooktop and
areas facing the cooktop.
Do not heat or warm unopened food containers. Build-up of pressure may cause the container to burst and cause injury.
Always turn hood ON when cooking at high heat or when flambeing food (i.e. Crêpes Suzette, Cherries Jubilee, Peppercorn Beef Flambe).
Use high heat settings on the cooktop only when necessary. To avoid bubbling and splattering, heat oil slowly on no more than a low-medium setting. Hot oil is capable of causing extreme burns and injury.
Never move a pan of hot oil, especially a deep fat fryer. Wait until it is cool.
Child Safety
When children become old enough to use the appliance, it is the responsibility of the parents or legal guardians to ensure that they are instructed in safe practices by qualified persons.
Do not allow anyone to climb, stand, lean, sit, or hang on any part of an appliance, especially a door, warming drawer, or storage drawer. This can damage the appliance, and the unit may tip over, potentially causing severe injury.
Do not allow children to use this
appliance unless closely supervised by
an adult. Children and pets should not be
left alone or unattended in the area where
the appliance is in use. They should never
be allowed to play in its vicinity, whether
or not the appliance is in use.
9 CAUTION
Items of interest to children should
not be stored in an appliance, in
cabinets above an appliance or on
the backsplash. Children climbing
on an appliance to reach items could
be seriously injured.
Secure all loose garments, etc. before beginning. Tie long hair so that it does not hang loose, and do not wear loose fitting clothing or hanging garments, such as ties, scarves, jewelry, or dangling sleeves.
8
9 IMPORTANT SAFETY INSTRUCTIONS
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Cleaning Safety
IMPORTANT SAFETY NOTICE: The
California Safe Drinking Water and Toxic
Enforcement Act requires the Governor of
California to publish a list of substances
known to the state to cause cancer, birth
defects or other reproductive harm, and
requires businesses to warn customers of
potential exposure to such substances.
The burning of gas cooking fuel and the
elimination of soil during self-cleaning
can generate some by-products which are
on the list. To minimize exposure to these
substances, always operate this unit
according to the instructions contained in
this booklet and provide good ventilation.
9 WARNING
The burning of gas cooking fuel can
create small amounts of Carbon
Monoxide, Benzene, Formaldehyde
and Soot. To minimize exposure to
these substances the burners should
be adjusted by a certified installer or
agency to ensure proper
combustion. Ensure proper
ventilation with an open window or
use a ventilation fan or hood when
cooking with gas. Always operate the
unit according to the instructions in
this manual.
After a spill or boilover, turn off the burner and allow the cooktop to cool. Clean around the burner and burner ports. After cleaning, check for proper operation.
Cookware Safety
Hold the handle of the pan when stirring or turning food. This helps prevent spills and movement of the pan.
Use Proper Pan Size.
The use of undersized cookware will
expose a portion of the heating element
or burner to direct contact and may result
in ignition of clothing. Select cookware
having flat bottoms large enough to cover
the surface heating unit. This appliance is
equipped with one or more surface units
of different size. Proper relationship of
cookware to heating element or burner
will also improve efficiency.
Always position handles of utensils inward so they do not extend over adjacent work areas, burners, or the edge of the cooktop. This reduces the risk of fires, spills and burns.
Adjust burner flame size so that it does not extend beyond the edge of the cookware. Proper relationship of cookware to burner flame reduces safety risks.
Do not block the oven vent(s) during the self-cleaning cycle. Always operate the unit according to the instructions in this manual.
9
9 IMPORTANT SAFETY INSTRUCTIONS
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Proper Installation and Maintenance
Have the installer show you the location of the circuit breaker or fuse. Mark it for easy reference.
This appliance must be properly installed and grounded by a qualified technician. Connect only to properly grounded outlet. Refer to Installation Instructions for details.
This appliance is intended for normal family household use only. It is not approved for outdoor use. See the Statement of Limited Product Warranty. If you have any questions, contact the manufacturer.
Do not store or use corrosive chemicals,
vapors, flammables or nonfood products
in or near this appliance. It is specifically
designed for use when heating or
cooking food. The use of corrosive
chemicals in heating or cleaning will
damage the appliance and could result in
injury.
recommended in this manual. Refer all
servicing to a factory authorized service
center.
To avoid electrical shock hazard, before servicing the appliance, switch power off at the service panel and lock the panel to prevent the power from being switched on accidentally.
9 WARNING
Failure to operate knobs properly
may result in personal injury and
damage to the appliance.
This appliance is not intended for operation with an external time switch or external remote control.
Do not operate this appliance if it is not working properly, or if it has been damaged. Contact an authorized servicer.
Do not repair or replace any part of the
appliance unless specifically
10
Environmental protection en-us
Causes of damage
NOTICE
RISK OF HEAT DAMAGE TO ADJACENT APPLIANCES
OR KITCHEN UNITS:
If the appliance is in operation for an extended period,
heat and moisture will be generated. Additional
ventilation is required. Open the window or switch on an
extractor hood that discharges the extracted air and
moisture outside the building.
NOTICE
RISK OF DAMAGE TO THE APPLIANCE DUE TO THE
BUILD-UP OF HEAT:
Do not heat roasters, frying pans or grill stones using
more than one burner at a time.
NOTICE
Environmental protection
Environmental protection
The sections below list a number of energy-saving tips
and provide information on disposing of your appliance.
Saving energy
▯ Choose a burner of roughly the same size as your pan.
Place the cookware in the middle.
▯ Use a small saucepan for small quantities. A larger,
less full saucepan requires a lot of energy.
▯ Always place suitable lids on saucepans. Cooking
without a lid consumes significantly more energy. Use
a glass lid so that you can see into the pan without
having to lift the lid.
▯ Cook with only a little water. That saves energy.
Vitamins and minerals in vegetables are preserved.
▯ Switch to a lower heat setting in good time. As a
result, you save energy.
OPERATIONAL FAULT:
Always turn the control knob to the "Off" position when
the appliance is not being used.
11
en-us Getting to know your appliance
Getting to know your appliance
Getting to know your appliance
Gas cooktop
3
+
#
3+
;
( Ventilation openings (underneath pan support)
0 Pan support
8 Wok ring
@ Wok burner 5.0 or 5.5 kW
17,000 or 18,800 BTU/hr
H High-output burner 4.0 kW 13,500 BTU/hr
P Standard-output burner 2.0 kW 7,000 BTU/hr
X Control knob
Control knob
The markings by each of the control knobs show which burner they operate and the heat setting (from 1 to 12 or Simmer setting  ).
u Front left burner
v Rear left burner
Ù Center burner (wok)
x Rear right burner
y Front right burner
12
Getting to know your appliance en-us
Display on the illuminated ring
Each control knob is encircled by an illuminated ring with various display functions.
Display screen Meaning
Û Off Appliance OFF
Ú Lit orange Appliance ON
ˆ Flashing orange Appliance OFF
Residual heat indicator
ˆ Flashing orange and
white alternately
ˆ Flashing yellow and
magenta alternately
Ú Lights up green for a
few seconds, then turns
yellow
Safety shut-off,
power failure
Appliance fault
Call Customer Service
Appliance initialized,
only after initial connection or power failure
Special accessories
You can order the following accessories from your specialist dealer:
Individual parts of the standard-output burner and high-output burner
#
WP 400 001 Wok pan made of multi-layered material.
With concave bottom and handle,
Ø 14¼" (36 cm), 6 liters, height 4"
(10 cm).
Use the accessories only as indicated. The manufacturer assumes no liability for incorrect usage of the accessories.
Individual parts of the burner
Ensure that the individual parts of the burner are fitted in the correct position and are straight; otherwise, this may result in ignition problems or problems during operation.
Ensure that the burner head and burner ring fit so that the locking catches on the bottom of the burner snap into the appropriate recesses. The direction of burner head and burner ring doesn't matter.
Note: If the burner parts are fitted at an angle, the appliance will not work.
+
( Burner cap
0 Burner ring
8 Burner head
@ Ignition plug
H Thermocouple
13
en-us Operating the appliance
Individual parts of the wok burner
Ensure that the individual parts of the wok burner are
fitted in the correct position and are straight; otherwise,
this may result in ignition problems or problems during
operation. Fit the burner head such that the
thermocouple is positioned in the corresponding recess
on the burner head. The lug on the burner ring must
engage in the corresponding recess on the burner head.
Note: If the burner parts are fitted at an angle, the appliance will not work.
#
+
Operating the appliance
Operati ng the appliance
Notes
▯ Only use the accessories specified. Do not line the
stainless steel recess (e.g. with aluminum foil).
▯ The burner and ignition plug must be clean and dry.
▯ Only light the burners if the pan supports and all
burner parts are correctly fitted.
▯ When one burner is ignited, an ignition spark will also
be generated at all the other burners.
▯ Do not touch the ignition plug while the gas appliance
is being lit.
▯ It is important to keep the appliance clean. If the
ignition plugs are dirty, this may cause ignition
problems. Clean the ignition plugs regularly with a
small, non-metallic brush. Take care to prevent the
ignition plugs from suffering any heavy knocks.
▯ When you cook using a wok, place the wok ring onto
the pan support over the wok burner. Make sure that
the wok is stable on the wok ring when you are
cooking.
▯ When you switch from setting 3 to setting 4 or higher,
the burner will briefly switch to its maximum output.
This is to optimize ignition between the burner rings.
▯ Do not cover the ventilation openings on the rear of
the gas cooktop.
▯ When the gas cooktop is switched on, the electronics
open up the gas supply, which produces a short
sound. This is normal.
▯ In the event of a power failure, the appliance will not
work. The gas supply is shut off.
( Burner cap
0 Burner ring
8 Burner head
@ Thermocouple
H Ignition plug
14
Operating the appliance en-us
Turning on
Your gas cooktop has an automatic quick-ignition function.
1. Place a suitable item of cookware on the pan support.
2. Push in the control knob for your chosen burner and
turn it clockwise or counter-clockwise to the heat
setting you require.
The burner ignites automatically.
Turn the control knob to set the heat setting.
9 WARNING
Electronic flame monitoring and automatic re-ignition
For your safety, the cooktop has an electronic flame monitoring system. If the flame goes out while the cooktop is in use (e.g. due to a draft), the appliance will automatically re-ignite the burner.
If re-ignition is unsuccessful (e.g. because liquid or food has boiled over and remains on the burner), the appliance will switch off the gas supply. The illuminated ring behind the control knob will flash.
Turn the control knob to 0. Wait until the appliance is
cool enough and then check whether all the burner parts
are in the correct position. Check whether the burner or
the ignition plug are covered in food remnants
etc.~ "Faults – What to Do?" on page 19
Turning off
Turn the control knob to position 0. The appliance electronics will shut off the gas supply.
Risk of deflagration!
If the burner does not ignite after 15 seconds,
switch off the control knob and open the door or
window in the room. Wait at least 1 minute before
igniting the burner again.
Simmer setting
With the simmer setting, the burner switches the gas flame on and off. This allows you to melt chocolate or heat up delicate sauces, for example.
Turn the control knob to Â. It takes 10-50 seconds to switch on or off.
Residual heat display
The illuminated ring behind the control knob will flash after switching off as long as the appliance is too hot to touch it safely.
Safety shut-off
For your protection, the appliance is equipped with a
safety shut-off. The appliance is automatically switched
off if it has been in operation for an extended period.
How long the appliance waits before switching itself off
depends on the setting (setting 12 = 1 hour, setting 1 =
4 hours). The illuminated ring behind the control knob
will flash orange and white alternately.
Turn the control knob to 0. You will now be able to start the appliance again as usual.
15
en-us Table of settings and tips
Table of settings and tips
Table of settings and tips
Heat setting
12 Heating Water, clear soups
10 - 12 Searing Meat, wok dishes/
7 - 10 Simmering with
6 - 8 Baking Flour-based food
4 - 6 Frying at low
3 - 4 Defrost Frozen food
2 - 4 Simmering with
Simmer setting – up to
3
Simmer setting
Cooking method Examples
Blanching Vegetables
pan-fried dishes
Frying at high
temperatures
the lid open
Frying at medium
temperatures
temperatures
Heating Vegetables, soups,
Deep-fat frying Fries, dough-based
Poaching with the
lid open
Braising Roulades, roasts
Stewing Vegetables
the lid on
Sources Rice, rice pudding,
Melting, keeping
warm
Meat, potatoes
Liquids, dough-based
foods
Poultry, fish
Fried sausages,
onions, egg dishes
stews
confectionery
Dumplings,
boiled sausages
Soups, vegetables
cereals
Chocolate, butter
Tips for cooking and roasting
The values in the settings table serve as mere guidelines, since more or less heat may be required, depending on the type and condition of the foods, as well as the size and fullness of the pot.
The high output causes grease and oil to heat up quickly. Don't leave food unattended while frying; grease can catch fire and burn the food.
Tips for using a wok
Note: When you cook using a wok, place the wok ring
onto the pan support over the wok burner. Make sure that
the wok is stable on the wok ring when you are cooking.
We recommend using woks with a domed base. You can order a high-quality wok as an optional accessory (WP 400 001).
When cooking with the wok, use only cooking oil that is suitable for heating to high temperatures, such as peanut oil.
Cook the ingredients at a high heat, while stirring constantly. Do not cook them for too long. The vegetables should be al dente.
For stirring the food and for taking it out of the pan, it is best to use a shallow ladle with a long handle made from a heat-resistant material.
Burner recommendation
For cooking at low temperatures and with a long preparation time (e.g. melting, soaking, baking), select the standard- or high-output burner (not the wok burner).
For cooking at high temperatures and with a short preparation time (e.g. warming, deep-frying), we recommend the wok burner or the high-output burner.
16
Notes regarding cookware en-us
Notes regarding cookware
Notes regarding cookware
The following information and tips have been provided to
help you save energy and avoid damaging your cookware.
Appropriate cooking vessels
Burner Recommended
pan base
diameter
Standardoutput burner
High-output
burner
Wok burner 9½ - 12½"
Pans with a diameter of less than 3½" (90 mm) or more than
11" (280 mm), (12½" (320 mm) for the wok burner) should
not be used. If you do use larger pans, these should not
protrude beyond the edges of the appliance.
8 - 9½"
(200 - 240 mm)
9½ - 11"
(240 - 280 mm)
(240 - 320 mm)
Use the wok only
on the wok ring.
Minimum pan base diameter
3½" (90 mm)
3½" (90 mm)
6½" (160 mm)
Place the cooking vessel in
the center of the burner,
otherwise it may tip over.
Don't place large pots on
the burners near the stove
controls. They could
overheat and become
damaged.
Place the pots on the pan
supports, never directly
onto the burners.
Prior to use, ensure that
the pan supports and lids
of the gas burners are
positioned correctly.
Handle vessels carefully on
the cooktop.
Don't bang the cooktop
and don't place any heavy
weights on it.
Never heat a cooking
vessel (e.g. roasting tin,
pan, cooking stone) with
multiple burners. The
resulting accumulation of
heat causes damage to the
appliance.
Information for use
Use cooking vessels of
appropriate size for the
particular burner.
Don't use small cooking
vessels on large burners.
The flame shouldn't come
in contact with the sides of
the cooking vessel.
Don't use any deformed
cooking vessels that don't
stand solidly on the
cooktop. The vessels could
tip over.
Only use cooking vessels
with flat and thick bottoms.
Don't cook without a lid or
if the lid is not on all the
way. The majority of the
heat is lost.
17
en-us Cleaning and maintenance
Cleaning and maintenance
Cleaning and maintenance
9 WARNING
Risk of electrical shock!
Moisture entering the appliance can cause an
electrical shock. Don't use a high-pressure cleaner
or steam cleaner.
9 WARNING
Risk of burns!
The accessible parts get hot during operation.
Never touch hot parts. Keep children away.
NOTICE
SURFACE DAMAGE:
Do not use the following cleaning agents:
▯ Abrasive or rough cleaners
▯ Oven cleaners
▯ Caustic, chlorinated or aggressive cleansers
▯ Cleanser with a high alcohol content
▯ Hard, scratchy sponges, brushes or scouring pads
Appliance part/ Surface
Stainless steel
surfaces
Pan support Carefully remove for cleaning. Soak
Burner parts Use soapy water and dry with a soft
Control knob The soapy cloth may not be too wet.
Recommended cleaning
Use soapy water and dry with a soft
cloth. Only use a minimal amount of
water when cleaning so that no water
enters the appliance.
Soak burnt-on remnants with a small
amount of soapy water; do not scour.
Remove heavy soiling or yellow discoloration caused by heat using our
stainless-steel cleaning agent (article no. 00311499).
in the sink. Clean using a scrubbing
brush and detergent.
Clean the area around the rubber buffers carefully so that they do not
become detached.
Rinse with clean water before leaving
to dry.
Do not clean in the dishwasher.
cloth. Make sure that the openings
are not blocked.
Take care that no small parts are lost.
Do not clean in the dishwasher.
Dry with a soft cloth.
If such an agent comes into contact with the appliance,
wash it off immediately with water.
Always wash new sponge cloths thoroughly before use.
Cleaning the appliance
Clean the appliance after each use once it has cooled down. Remove liquids that have boiled over or spilled immediately and do not allow any food remnants to burn on.
Make sure that the ventilation openings under the pan support are always clean. The ventilation openings may not be covered.
Dry the burners thoroughly after cleaning. Only operate the appliance when the burners are dry. Damp burners can cause ignition problems and/or an unstable flame.
During assembly, make sure that the burner parts (lugs) are in the correct position. All parts must be positioned straight.
Burnt-on dirt
For hard-to-remove, burnt-on dirt, you can order a
cleaning gel from our online shop, from your specialist
retailer or our Customer Service (item
number 00311859). It is suitable for pan supports and
the stainless steel recess. If necessary, let the dirt soak
overnight. Heed the instructions on the cleaning agent.
NOTICE
DAMAGE TO THE SURFACE Do not use the cleaning gel on the burner parts.
Discoloration of the burners
After long use, the burner parts made of brass become darker due to natural oxidation. The change in the color does not affect use user benefits.
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Faults – What to Do?
Faults – What to Do?
You can often easily eliminate problems that may occur on your own. Before calling customer service, take into account the following information.
Disruption Possible cause Solution
The burner will not ignite when it is
Power supply disconnected. Turn all of the control knobs to 0. Check the
switched on.
The burner will not ignite when it is
Burner or gas supply fault. Turn all of the control knobs to 0.
switched on.
The illuminated ring behind the control
knob will flash orange and white alter-
nately.
The burner will not ignite when it is
Demo mode is activated. Deactivate demo mode.
switched on.
All the illuminated rings behind the
control knobs are lit white for
10 seconds after switch-on. Then the
illuminated ring around the active con-
trol knob is lit orange.
The burner will not ignite when it is
Electronics fault Turn all control knobs to 0 and disconnect the
switched on.
The illuminated ring behind the control
knob is flashing yellow and magenta
alternately.
The burner goes out while the appli-
ance is in operation.
The illuminated ring behind the con-
trol knob will flash orange and white
Safety switch off:
No actions have been performed for an extended
period.
alternately.
9 WARNING
Risk of electric shock!
Incorrect repairs are dangerous. Repairs may only
be carried out by one of our trained after-sales
engineers. If the appliance is faulty, unplug the
mains plug or switch off the fuse in the fuse box.
Contact the after-sales service.
fuse box to see whether the circuit breaker has
tripped.
Check:
▯ Are the burner parts positioned correctly?
▯ Is the main gas tap open?
▯ Is the burner clean and dry?
▯ Is there air in the line following initial con-
nection or a cylinder change (in the case of
liquid gas)?
▯ Gas cylinder empty (in the case of liquid
gas)?
appliance from the power supply for one minute (switch off the circuit breaker or pull out
the plug).
Reconnect the appliance. The illuminated
rings around the control knobs light up green
for a few seconds and then turn yellow. Wait
until the illuminated rings switch off. Then turn
any of the control knobs to any of the heat settings and then back to 0.
Switch on the burner. If the illuminated ring
starts flashing yellow and magenta again, call
Customer service.
Turn all control knobs to 0, and then switch
them back on if you wish to continue using
the appliance.
Faults – What to Do? en-us
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en-us Faults – What to Do?
The burner goes out while the appli-
ance is in operation.
The illuminated ring behind the control
knob will flash orange and white alter-
nately.
Power failure in the household:
Following a power failure, the
appliance will remain switched
off for safety reasons.
There is a smell of gas in the kitchen. Gas may be leaking out where
the gas cylinder is connected.
The appliance paneling becomes
slightly raised at the corners when it is
in operation.
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Notes
▯ Each time the mains power is switched on or following
a power failure, a sound is produced when the gas
valves are started up. The illuminated rings around the
control knobs light up green for a few seconds and
then turn yellow. Wait until the illuminated rings
The metal from which the
cooktop is made expands as it
heats up.
Demo Mode
The demo mode is activated if all of the illuminated rings around the control knobs light up white for 10 seconds after switching on the appliance. The burner will not ignite. The illuminated ring around the active control knob will be lit orange.
switch off.
▯ When the gas cooktop is switched on, the electronics
open up the gas supply, which produces a short
sound. A sound can also be heard when the setting is
changed. This is normal.
You can deactivate the demo mode as follows:
1. Turn all of the control knobs to 0. Disconnect the
appliance from the power supply. Wait at least 30
seconds.
2. Reconnect the appliance. The illuminated rings
around the control knobs light up green for a few
seconds and then turn yellow. Wait until the
illuminated rings switch off.
3. Then deactivate demo mode within three minutes as
follows:
Turn any of the control knobs anti-clockwise to
position 12.
4. Turn the control knob clockwise to position 1.
5. Turn the control knob anti-clockwise to position 0.
Wait until the illuminated ring lights up yellow.
6. Turn the control knob clockwise to position 1. The
illuminated ring lights up green.
Wait for five seconds. The illuminated ring now turns
yellow.
Demo mode has now been deactivated. To save the
setting, always exit the menu as follows:
Turn all control knobs to 0, and then switch
them back on if you wish to continue using the
appliance.
Check that the gas cylinder connection is not
leaking. Open windows and ensure the room
is well ventilated.
This is normal. It will contract again once it
has cooled down.
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7. Turn the control knob to 0. Then turn the control knob
anti-clockwise to position 12. Turn the control knob
clockwise to position 1. Turn the control knob counterclockwise to position 0. Wait until the illuminated ring
goes out.
Customer service
If your appliance needs repairs, our customer service is there for you. We work hard to help solve problems quickly and without unnecessary service calls, getting your appliance back up and running correctly in the least amount of time possible.
When you call, please indicate the product number
(E-Nr.) and serial number (FD-Nr.) so that we can support
you in a qualified manner. You will find the type plate with
these numbers on the bottom of the appliance. To avoid
having to search for a long time when you need it, you
can enter your appliance data and the customer support
telephone number here.
E-Nr. FD-Nr.
Customer Service O
Please read the use and care instructions provided with
your appliance. Failure to do so may result in an error in
using the appliance. This could result in a service call
that instead of fixing a mechanical issue is only needed
for customer education. Such calls are not covered by the
appliance warranty.
Faults – What to Do? en-us
Please find the contact data of all countries in the enclosed customer service list.
To book an engineer visit and product advice
USA 877 442 4436
toll-free
CANADA 877 442 4436
toll-free
You can rely on the manufacturer’s expertise. Rest assured that the repair will be handled by trained service technicians who have the original replacement parts for your appliance.
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