Fujitsu T1000 User Manual

SPARC®Enterprise T1000 Server

Service Manual

Manual Code : C120-E384-01EN Part No. 875-4022-10 April 2007

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Preface xv

1. Safety Information 1–1

1.1 Safety Information 1–1

1.2 Safety Symbols 1–1

1.3 Electrostatic Discharge Safety 1–2

1.3.1 Using an Antistatic Wrist Strap 1–2

1.3.2 Using an Antistatic Mat 1–2

2. Server Overview 2–1

2.1 Server Overview 2–1

2.2 Obtaining the Chassis Serial Number 2–3

3. Server Diagnostics 3–1

3.1 Overview of Server Diagnostics 3–1

3.1.1 Memory Configuration and Fault Handling 3–6

3.1.1.1 Memory Configuration 3–7

3.1.1.2 Memory Fault Handling 3–7

3.1.1.3 Troubleshooting Memory Faults 3–8

3.2 Using LEDs to Identify the State of Devices 3–8

3.2.1 Front and Rear Panel LEDs 3–10

3.2.2 Power Supply LEDs 3–11

3.3 Using ALOM CMT for Diagnosis and Repair Verification 3–11

3.3.1 Running ALOM CMT Service-Related Commands 3–13

3.3.1.1 Connecting to ALOM 3–13

3.3.1.2 Switching Between the System Console and ALOM 3– 14

3.3.1.3 Service-Related ALOM CMT Commands 3–14

3.3.2 Running the showfaults Command 3–16

3.3.3 Running the showenvironment Command 3–17

3.3.4 Running the showfru Command 3–19

3.4 Running POST 3–22

3.4.1 Controlling How POST Runs 3–22

3.4.2 Changing POST Parameters 3–26

3.4.3 Reasons to Run POST 3–27

3.4.3.1 Verifying Hardware Functionality 3–27

3.4.3.2 Diagnosing the System Hardware 3–28

3.4.4 Running POST in Maximum Mode 3–28

3.4.5 Correctable Errors Detected by POST 3–35

3.4.5.1 Correctable Errors for Single DIMMs 3–36

3.4.5.2 Determining When to Replace Detected Devices 3–37

3.4.6 Clearing POST Detected Faults 3–38

3.5 Using the Solaris Predictive Self-Healing Feature 3–39

3.5.1 Identifying PSH Detected Faults 3–40

3.5.1.1 Using the fmdump Command to Identify Faults 3–41

3.5.2 Clearing PSH Detected Faults 3–43

3.6 Collecting Information From Solaris OS Files and Commands 3–44

3.6.1 Checking the Message Buffer 3–44

3.6.2 Viewing System Message Log Files 3–45

vi SPARC Enterprise T1000 Server Service Manual • April 2007

3.7 Managing Components With Automatic System Recovery Commands 3– 45

3.7.1 Displaying System Components 3–46

3.7.2 Disabling Components 3–47

3.7.3 Enabling Disabled Components 3–48

3.8 Exercising the System With SunVTS 3–48

3.8.1 Checking Whether SunVTS Software Is Installed 3–48

3.8.2 Exercising the System Using SunVTS Software 3–49

3.8.3 Using SunVTS Software 3–50

4. Preparing for Servicing 4–1

4.1 Common Procedures for Parts Replacement 4–1

4.1.1 Required Tools 4–2

4.1.2 Shutting the System Down 4–2

4.1.3 Removing the Server From a Rack 4–3

4.1.4 Performing Electrostatic Discharge (ESD) Prevention Measures

4–5

4.1.5 Removing the Top Cover 4–5

5. Replacing Field-Replaceable Units 5–1

5.1 Replacing the Optional PCI-Express Card 5–2

5.1.1 Removing the Optional PCI-Express Card 5–2

5.1.2 Installing the Optional PCI-Express Card 5–3

5.2 Replacing the Fan Tray Assembly 5–4

5.2.1 Removing the Fan Tray Assembly 5–4

5.2.2 Installing the Fan Tray Assembly 5–5

5.3 Replacing the Power Supply 5–5

5.3.1 Removing the Power Supply 5–5

5.3.2 Installing the Power Supply 5–6

5.4 Replacing the Hard Drive Assembly 5–7

Contents vii

5.4.1 Removing the Single-Drive Assembly 5–7

5.4.2 Installing the Dual-Drive Assembly 5–8

5.5 Replacing a Hard Drive 5–12

5.5.1 Replacing a Hard Drive in a Single-Drive Assembly 5–12

5.5.1.1 Removing the Hard Drive in a Single-Drive Assembly 5–12

5.5.1.2 Installing the Hard Drive in a Single-Drive Assembly 5–13

5.5.2 Replacing a Hard Drive in a Dual-Drive Assembly 5–15

5.5.2.1 Removing a Hard Drive in a Dual-Drive Assembly 5– 15

5.5.2.2 Installing the Hard Drive in a Dual-Drive Assembly 5– 17

5.6 Replacing DIMMs 5–19

5.6.1 Removing DIMMs 5–19

5.6.2 Installing DIMMs 5–21

5.7 Replacing the Motherboard and Chassis 5–25

5.7.1 Removing the Motherboard and Chassis 5–25

5.7.2 Installing the Motherboard and Chassis 5–25

5.8 Replacing the Clock Battery 5–27

5.8.1 Removing the Clock Battery on the Motherboard 5–27

5.8.2 Installing the Clock Battery on the Motherboard 5–27

6. Finishing Up Servicing 6–1

6.1 Final Service Procedures 6–1

6.1.1 Replacing the Top Cover 6–1

6.1.2 Reinstalling the Server Chassis in the Rack 6–1

6.1.3 Applying Power to the Server 6–2

A. Field-Replaceable Units A–1

viii SPARC Enterprise T1000 Server Service Manual • April 2007

Index Index–1

Contents ix

x SPARC Enterprise T1000 Server Service Manual • April 2007

Figures

FIGURE 2-1 Server 2–1

FIGURE 2-2 Server Components 2–2

FIGURE 2-3 Server Front Panel 2–2

FIGURE 2-4 Server Rear Panel 2–3

FIGURE 3-1 Diagnostic Flow Chart 3–3

FIGURE 3-2 LEDs on the Server Front Panel 3–8

FIGURE 3-3 LEDs on the Server Rear Panel 3–9

FIGURE 3-4 ALOM CMT Fault Management 3–12

FIGURE 3-5 Flow Chart of ALOM CMT Variables for POST Configuration 3–25

FIGURE 3-6 SunVTS GUI 3–51

FIGURE 3-7 SunVTS Test Selection Panel 3–52

FIGURE 4-1 Unlocking a Mounting Bracket 4–4

FIGURE 4-2 Location of the Mounting Bracket Release Buttons 4–4

FIGURE 4-3 Location of Top Cover Release Button 4–6

FIGURE 5-1 Releasing the PCI-Express Card Release Lever 5–2

FIGURE 5-2 Removing and Installing the PCI-Express Card 5–3

FIGURE 5-3 Removing the Fan Tray Assembly 5–4

FIGURE 5-4 Removing the Power Supply 5–6

FIGURE 5-5 Installing the Power Supply 5–7

FIGURE 5-6 Removing the Single-Drive Assembly 5–8

FIGURE 5-7 Location of Drive Power and Data Connectors on the Motherboard 5–9

FIGURE 5-8 Installing the Drive Assembly 5–10

FIGURE 5-9 Removing the Single-Drive Assembly 5–13

FIGURE 5-10 Installing the Single-Drive Assembly 5–14

FIGURE 5-11 Location of Drive Power and Data Connectors on the Motherboard 5–15

FIGURE 5-12 Removing the Dual-Drive Assembly 5–16

FIGURE 5-13 Installing the Dual-Drive Assembly 5–18

FIGURE 5-14 DIMM Locations 5–20

FIGURE 5-15 Removing the Clock Battery From the Motherboard 5–27

FIGURE 5-16 Installing the Clock Battery on the Motherboard 5–28

FIGURE A-1 Field-Replaceable Units A–2

xii SPARC Enterprise T1000 Server Service Manual • April 2007

Tables

TABLE 3-1 Diagnostic Flow Chart Actions 3–4

TABLE 3-2 Front and Rear Panel LEDs 3–10

TABLE 3-3 Power Supply LEDs 3–11

TABLE 3-4 Service-Related ALOM CMT Commands 3–14

TABLE 3-5 ALOM CMT Parameters Used for POST Configuration 3–23

TABLE 3-6 ALOM CMT Parameters and POST Modes 3–26

TABLE 3-7 ASR Commands 3–46

TABLE 3-8 Useful SunVTS Tests to Run on This Server 3–52

TABLE 5-1 DIMM Names and Socket Numbers 5–20

TABLE A-1 Server FRU List A–3

xiii

xiv SPARC Enterprise T1000 Server Service Manual • April 2007

Preface

The SPARC Enterprise T1000 Server Service Manual provides information to aid in troubleshooting problems with and replacing components within SPARC Enterprise T1000 servers.

This manual is written for technicians, service personnel, and system administrators who service and repair computer systems. The person qualified to use this manual:

■ Can open a system chassis, identify, and replace internal components

■ Understands the Solaris Operating System and the command-line interface

■ Has superuser privileges for the system being serviced

■ Understands typical hardware troubleshooting tasks

FOR SAFE OPERATION

This manual contains important information regarding the use and handling of this product. Read this manual thoroughly. Pay special attention to the section “Notes on

Safety” on page xx. Use the product according to the instructions and information

available in this manual. Keep this manual handy for further reference. Fujitsu makes every effort to prevent users and bystanders from being injured or from suffering damage to their property. Use the product according to this manual.

Structure and Contents of This Manual

This manual is organized as described below:

■ Chapter 1 Safety Information

Provides important safety information for servicing the server.

■ Chapter 2 Server Overview

Describes the main features of the server.

■ Chapter 3 Server Diagnostics

Describes the diagnostics that are available for monitoring and troubleshooting the server.

■ Chapter 4 Preparing for Servicing

Describes how to prepare for servicing the server.

■ Chapter 5 Replacing Field-Replaceable Units

Describes how to remove and replace the FRUS within the server.

■ Chapter 6 Finishing Up Servicing

Describes how to finish up the servicing of the server.

■ Appendix A Field-Replaceable Units

Lists the field replaceable components in the server.

■ Index

Provides keywords and corresponding reference page numbers so that the reader can easily search for items in this manual as necessary.

Related Documentation

The latest versions of all the SPARC Enterprise Series manuals are available at the following Web sites:

Global Site

http://www.fujitsu.com/sparcenterprise/manual/

Japanese Site

http://primeserver.fujitsu.com/sparcenterprise/manual/

xvi SPARC Enterprise T1000 Server Service Manual • April 2007

Title Description Manual Code

SPARC Enterprise T1000 Server Product Notes

SPARC Enterprise T1000 Server Site Planning Guide

SPARC Enterprise T1000 Server Getting Started Guide

Information about the latest product updates and issues

Server specifications for site planning

Information about where to find documentation to get your

C120-E381

C120-H018

C120-E379

system installed and running quickly

SPARC Enterprise T1000 Server Overview Guide

SPARC Enterprise T1000 Server Installation Guide

Provides an overview of the features of this server

Detailed rackmounting, cabling, power on, and configuring

C120-E380

C120-E383

information

SPARC Enterprise T1000 Server Administration Guide

How to perform administrative tasks that are specific to this

C120-E385

server

Advanced Lights Out Management (ALOM) CMT vx.x Guide

SPARC Enterprise T1000 Server Safety and Compliance Guide

How to use the Advanced Lights Out Manager (ALOM) software

Safety and compliance information about this server

C120-E386

C120-E382

Note – The product notes document is available on the website only. Please check

for the recent update on your product.

■ Manuals included on the Enhanced Support Facility CD-ROM disk

■ Remote maintenance service

Title Manual Code

Enhanced Support Facility User's Guide for REMCS C112-B067

Preface xvii

Using UNIX Commands

This document might not contain information about basic UNIX® commands and procedures such as shutting down the system, booting the system, and configuring devices. Refer to the following for this information:

■ Software documentation that you received with your system

■ Solaris™ Operating System documentation, which is at:

http://docs.sun.com

Text Conventions

This manual uses the following fonts and symbols to express specific types of information.

Typeface* Meaning Example

AaBbCc123 The names of commands, files and

directories; on-screen computer output

AaBbCc123 What you type, when contrasted

with on-screen computer output

AaBbCc123 Book titles, new words or terms,

words to be emphasized. Replace command-line variables

with real names or values.

Edit your.login file. Use ls -a to list all files.

% You have mail.

%su Password:

Read Chapter 6 in the User’s Guide.

These are called class options. Yo u must be superuser to do this. To delete a file, type rm filename.

* The settings on your browser might differ from these settings.

xviii SPARC Enterprise T1000 Server Service Manual • April 2007

Prompt Notations

The following prompt notations are used in this manual.

Shell Prompt Notations

C shell machine-name%

C shell superuser machine-name#

Bourne shell and Korn shell $

Bourne shell and Korn shell and Korn shell superuser #

Conventions for Alert Messages

This manual uses the following conventions to show alert messages, which are intended to prevent injury to the user or bystanders as well as property damage, and important messages that are useful to the user.

Warning – This indicates a hazardous situation that could result in death or serious

personal injury (potential hazard) if the user does not perform the procedure correctly.

Caution – This indicates a hazardous situation that could result in minor or

moderate personal injury if the user does not perform the procedure correctly. This signal also indicates that damage to the product or other property may occur if the user does not perform the procedure correctly.

Alert Messages in the Text

An alert message in the text consists of a signal indicating an alert level followed by an alert statement. Alert messages are indented to distinguish them from regular text. Also, a space of one line precedes and follows an alert statement.

Preface xix

Caution – The following tasks regarding this product and the optional products

provided from Fujitsu should only be performed by a certified service engineer. Users must not perform these tasks. Incorrect operation of these tasks may cause malfunction.

■ Unpacking optional adapters and such packages delivered to the users

Also, important alert messages are shown in “Important Alert Messages” on

page xx.

Notes on Safety

Important Alert Messages

This manual provides the following important alert signals:

Caution – This indicates a hazardous situation could result in minor or moderate

personal injury if the user does not perform the procedure correctly. This signal also indicates that damage to the product or other property may occur if the user does not perform the procedure correctly.

Task Warning

Maintenance Electric shock

The system supplies 3.3 Vdc standby power to the circuit boards even when the system is powered off if the AC power cord is plugged in.

xx SPARC Enterprise T1000 Server Service Manual • April 2007

Product Handling

Maintenance

Warning – Certain tasks in this manual should only be performed by a certified

service engineer. User must not perform these tasks. Incorrect operation of these tasks may cause electric shock, injury, or fire.

■ Installation and reinstallation of all components, and initial settings

■ Removal of front, rear, or side covers

■ Mounting/de-mounting of optional internal devices

■ Plugging or unplugging of external interface cards

■ Maintenance and inspections (repairing, and regular diagnosis and maintenance)

Caution – The following tasks regarding this product and the optional products

provided from Fujitsu should only be performed by a certified service engineer. Users must not perform these tasks. Incorrect operation of these tasks may cause malfunction.

■ Unpacking optional adapters and such packages delivered to the users

■ Plugging or unplugging of external interface cards

Remodeling/Rebuilding

Caution – Do not make mechanical or electrical modifications to the equipment.

Using this product after modifying or reproducing by overhaul may cause unexpected injury or damage to the property of the user or bystanders.

Preface xxi

Alert Labels

The followings are labels attached to this product:

■ Never peel off the labels.

■ The following labels provide information to the users of this product.

Sample of SPARC Enterprise T1000

Fujitsu Welcomes Your Comments

We would appreciate your comments and suggestions to improve this document. You can submit your comments by using "Reader's Comment Form"

xxii SPARC Enterprise T1000 Server Service Manual • April 2007

Reader's Comment Form

Preface xxiii

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xxiv SPARC Enterprise T1000 Server Service Manual • April 2007

CHAPTER

Safety Information

This chapter provides important safety information for servicing the server.

The following topics are covered:

■ Section 1.1, “Safety Information” on page 1-1

■ Section 1.2, “Safety Symbols” on page 1-1

■ Section 1.3, “Electrostatic Discharge Safety” on page 1-2

1.1 Safety Information

This section describes safety information you need to know prior to removing or installing parts in the server.

For your protection, observe the following safety precautions when setting up your equipment:

■ Follow all standard cautions, warnings, and instructions marked on the

equipment and described in Important Safety Information for Hardware Systems, C120-E391.

■ Ensure that the voltage and frequency of your power source match the voltage

and frequency inscribed on the equipment’s electrical rating label.

■ Follow the electrostatic discharge safety practices as described in this Section 1.3,

“Electrostatic Discharge Safety” on page 1-2.

1.2 Safety Symbols

The following symbols might appear in this document. Note their meanings:

1-1

Caution – There is a risk of personal injury and equipment damage. To avoid

personal injury and equipment damage, follow the instructions.

Caution – Hot surface. Avoid contact. Surfaces are hot and might cause personal

injury if touched.

Caution – Hazardous voltages are present. To reduce the risk of electric shock and

danger to personal health, follow the instructions.

1.3 Electrostatic Discharge Safety

Electrostatic discharge (ESD) sensitive devices, such as the motherboard, PCI cards, hard drives, and memory cards require special handling.

Caution – The boards and hard drives contain electronic components that are

extremely sensitive to static electricity. Ordinary amounts of static electricity from clothing or the work environment can destroy components. Do not touch the components along their connector edges.

1.3.1 Using an Antistatic Wrist Strap

Wear an antistatic wrist strap and use an antistatic mat when handling components such as drive assemblies, boards, or cards. When servicing or removing server components, attach an antistatic strap to your wrist and then to a metal area on the chassis. Do this after you disconnect the power cords from the server. Following this practice equalizes the electrical potentials between you and the server.

1.3.2 Using an Antistatic Mat

Place ESD-sensitive components such as the motherboard, memory, and other PCB cards on an antistatic mat.

1-2 SPARC Enterprise T1000 Server Service Manual • April 2007

CHAPTER

Server Overview

This chapter provides an overview of the server. Topics include:

■ Section 2.1, “Server Overview” on page 2-1

■ Section 2.2, “Obtaining the Chassis Serial Number” on page 2-3

2.1 Server Overview

The server is a high-performance, entry-level server that is highly scalable and very reliable (

FIGURE 2-1).

FIGURE 2-1 Server

2-1

FIGURE 2-2 shows the major components in the server, and FIGURE 2-3 and FIGURE 2-4

show the front and rear panels of the server.

Chassis assembly

Motherboard

DIMMs

Fan tray assembly

PCI-E slot opening

PCI-E riser board

UltraSPARC T1 mullticore processor

Power supply

Hard drive

FIGURE 2-2 Server Components

Locator LED/button

Service Required LED

Power OK LED and Power On/Off button

FIGURE 2-3 Server Front Panel

2-2 SPARC Enterprise T1000 Server Service Manual • April 2007

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