Fujitsu SP-1120N operation manual

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P3PC-6882-01ENZ2

FUJITSU Image Scanner

SP-1120N/SP-1125N/SP-1130N

Operator's Guide

Introduction 6

About This Product ............................................................................................................................................. 6

Manuals .............................................................................................................................................................. 6

Trademarks......................................................................................................................................................... 8

Manufacturer...................................................................................................................................................... 8

Safety Information............................................................................................................................................. 8

Symbols Used in This Manual............................................................................................................................. 9

Abbreviations Used in This Manual ................................................................................................................. 10

Arrow Symbols in This Manual......................................................................................................................... 12

Screen Examples in This Manual...................................................................................................................... 12

Notice................................................................................................................................................................ 12

Scanner Overview 13

Main Features................................................................................................................................................... 13

Parts and Functions.......................................................................................................................................... 14

About the Indicators......................................................................................................................................... 17

Scanner Setup 18

Overview of the Bundled Software.................................................................................................................. 18

System Requirements ...................................................................................................................................... 21

Connecting the Scanner via a Wired LAN (When Obtaining an IP Address Automatically) .......................... 22

Connecting the Scanner via a Wired LAN (When Assigning an IP Address Manually) .................................. 25

Connecting the Scanner to the Computer via the USB Cable.......................................................................... 29

Basic Operations 31

Turning the Power ON/OFF............................................................................................................................... 31

How to Turn the Power ON ............................................................................................................................................31

How to Turn the Power OFF ........................................................................................................................................... 31

Entering and Resuming from Power Saving Mode.......................................................................................... 32

Setting Up the ADF Paper Chute (Feeder)....................................................................................................... 33

Opening/Closing the ADF ................................................................................................................................. 34

How to Open the ADF.................................................................................................................................................... 34

How to Close the ADF ....................................................................................................................................................35

Contents

Setting Up the Stacker ..................................................................................................................................... 36

How to Perform a Basic Scan 39

Performing a Scan with an Image Scanning Application................................................................................ 39

Pressing a Button on the Scanner in order to Start an Image Scanning Application and Perform a

Scan................................................................................................................................................................... 42

Button Settings (For USB Connection)........................................................................................................................... 45

How to Load Documents 47

Loading Documents.......................................................................................................................................... 47

Preparation ...................................................................................................................................................................47

How to Load Documents ...............................................................................................................................................49

Documents for Scanning .................................................................................................................................. 52

Paper Size ..................................................................................................................................................................... 52

Document Type .............................................................................................................................................................52

Paper Weight (Document Thickness) ............................................................................................................................ 52

Documents That May Not Be Scanned Successfully ....................................................................................................... 52

Documents That Must Not Be Scanned.......................................................................................................................... 53

Precautions ...................................................................................................................................................................54

Loading Capacity........................................................................................................................................................... 56

Area Not to Be Perforated ............................................................................................................................................. 57

Conditions Required to Accurately Detect Overlapped Documents (Multifeed) ............................................................. 58

Conditions for Mixed Batch Scanning ............................................................................................................................ 59

Conditions for Automatic Page Size Detection...............................................................................................................61

Various Ways to Scan 62

Scanning Documents with Different Widths ................................................................................................... 62

Scanning Long Page Documents...................................................................................................................... 65

Daily Care 66

Cleaning Materials ........................................................................................................................................... 66

Location and Frequency ................................................................................................................................... 68

Cleaning the Outside of the Scanner............................................................................................................... 69

Cleaning the Inside of the Scanner (ADF) with Cleaning Paper..................................................................... 70

Cleaning the Inside of the Scanner (ADF) with a Cloth .................................................................................. 72

Replacing the Consumables 77

Contents

Consumables and Replacement Cycles ............................................................................................................ 77

Replacing the Roller Set................................................................................................................................... 79

Troubleshooting 87

When a Paper Jam Occurs ................................................................................................................................ 87

Errors................................................................................................................................................................. 89

Paper Jam...................................................................................................................................................................... 91

Multifeed....................................................................................................................................................................... 92

Cover Open....................................................................................................................................................................92

Sensor Error................................................................................................................................................................... 93

Optical error (ADF Front) ............................................................................................................................................... 93

Optical error (ADF Back)................................................................................................................................................ 93

Being Used by Others.................................................................................................................................................... 94

No Document Has Been Loaded.................................................................................................................................... 94

Scanning Has Been Stopped by the User....................................................................................................................... 94

Troubleshooting ............................................................................................................................................... 95

The Scanner Cannot Be Powered ON ............................................................................................................................. 96

Cannot Connect the Scanner and a Computer with the Network.................................................................................... 97

Cannot Connect the Scanner and a Computer via the USB Cable .................................................................................102

Scanning Does Not Start.............................................................................................................................................. 103

Scanning Takes a Long Time .......................................................................................................................................104

The Scanned Image of a Picture or Photo is Rough/Image Noise Appears ...................................................................105

Quality of Scanned Text or Lines Is Unsatisfactory....................................................................................................... 106

Images Are Distorted or Not Clear ...............................................................................................................................107

Vertical Streaks Appear on the Images........................................................................................................................ 108

Overlapped Documents Are Frequently Fed into the Scanner...................................................................................... 109

Situation in Which the Document Is not Fed into the ADF Occurs Frequently ..............................................................111

Paper Jams/Pick Errors Occur Frequently...................................................................................................................... 112

Images Turn Out Elongated......................................................................................................................................... 114

A Shadow Appears at the Top or the Bottom of the Image.......................................................................................... 115

There Are Black Traces on the Document..................................................................................................................... 116

Before You Contact the Scanner Service Provider ......................................................................................... 117

Actions to Take Before You Contact the Scanner Service Provider ................................................................................ 117

Items to Check Before You Contact the Scanner Service Provider.................................................................................117

Checking the Product Label ........................................................................................................................... 119

Scanner Settings (Software Operation Panel) 120

Starting Up the Software Operation Panel.................................................................................................... 120

Contents

Setting the Software Operation Panel to [View Only mode] ....................................................................... 122

Setting [View Only mode] ...........................................................................................................................................123

Exiting [View Only mode] ........................................................................................................................................... 125

Setting a Password...................................................................................................................................................... 127

Changing the Password............................................................................................................................................... 128

Clearing the Password................................................................................................................................................. 130

Resetting the Password............................................................................................................................................... 132

Setting Item ................................................................................................................................................... 134

Device Setting .............................................................................................................................................................134

Settings Related to Sheet Counters............................................................................................................... 135

Checking the Sheet Counters....................................................................................................................................... 135

Clearing the Sheet Counters ........................................................................................................................................137

Message for Replacing Consumables........................................................................................................................... 138

Settings Related to Waiting Time.................................................................................................................. 139

Waiting Time for the Scanner to Enter Power Saving Mode [Power saving] ................................................................ 139

Appendix 141

Basic Specification.......................................................................................................................................... 141

Installation Specification............................................................................................................................... 143

Outer Dimensions........................................................................................................................................... 144

Uninstalling the Software.............................................................................................................................. 145

Customer Support 147

Troubleshooting ............................................................................................................................................. 147

Contact for Inquiries....................................................................................................................................... 147

Contact for Purchasing Consumables or Cleaning Materials ........................................................................ 147

Introduction

Thank you for purchasing this product.

About This Product

"This product" refers to the following three models of Color Image Scanner: SP-1120N, SP-1125N, and SP-1130N. Each scanner is equipped with an Automatic Document Feeder (ADF) that allows duplex (double-sided) scanning, and supports USB and wired LAN interfaces. The following table shows the differences between each scanner model.

Model Scanner Type Scanning Speed (*1)

SP-1120N ADF 20 ppm/40 ipm

SP-1125N ADF 25 ppm/50 ipm

SP-1130N ADF 30 ppm/60 ipm

*1:When A4 size documents are scanned at 300 dpi using JPEG compression.

The scanning speed is the same when the scanner is connected via a USB or via a wired LAN.

Manuals

The following manuals are included for this product. Read them as needed.

Manual Description

Safety Precautions (paper, PDF) Contains important information about the safe use of this

product. Make sure to read this manual before using the scanner. The PDF version is included in the Setup DVD-ROM.

Getting Started (paper) Explains the operations from setting up the scanner to scanning

a document for a check.

Operator's Guide (this manual) (HTML) Provides detailed information on how to set up the scanner, how

to operate and maintain the scanner daily, how to replace the consumables, and how to troubleshoot problems. Included in the Setup DVD-ROM.

PaperStream Capture User's Guide (PDF) Provides an overview of PaperStream Capture, and detailed

information on installation, how to scan documents, activation, and multistation operation. Included in the Setup DVD-ROM.

Scanner Central Admin User's Guide (PDF) Explains about the overview, installation, operation and

maintenance of Scanner Central Admin.

Introduction

Manual Description

Included in the Setup DVD-ROM.

PaperStream IP Help Explains how to use and configure the settings for the

PaperStream IP driver. Included in the Setup DVD-ROM.

Network Setup Tool for SP Series Help Explains how to use various tools to connect the scanner to a

network and make it available so that it can be used from an image scanning application. Included in the Setup DVD-ROM.

SP Series Online Update Help Explains how to use and configure the settings for SP Series

Online Update. Included in the Setup DVD-ROM.

Depending on the software that you want to use refer to the manual of the software (Other than the softwares above). For details about the software, refer to Overview of the Bundled Software (page 18).

Trademarks

ISIS is a trademark of Open Text. Intel, Pentium, and Intel Core are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries.

ABBYY™ FineReader™ Engine © ABBYY. OCR by ABBYY ABBYY and FineReader are trademarks of ABBYY Software, Ltd. which may be registered in some jurisdictions.

ABBYY™ FineReader™ Sprint © 2014-2018 ABBYY, All rights reserved. ABBYY and FineReader are trademarks of ABBYY Software, Ltd. which may be registered in some jurisdictions. Besides the software authored by the product developer (PFU Limited), this product contains open source software created by third parties. For details concerning the conditions of the licenses for the open source software, refer to "License Terms and Conditions and Liability Provisions for the Open Source Software" (file name: OSS_License.pdf) that is stored in the License folder on the Setup DVD-ROM. ScanSnap and PaperStream are registered trademarks or trademarks of PFU Limited in Japan. Other company names and product names are the registered trademarks or trademarks of the respective companies.

Introduction

Manufacturer

PFU Limited YOKOHAMA i-MARK PLACE, 4-4-5 Minatomirai, Nishi-ku, Yokohama, Kanagawa, 220-8567, Japan © PFU Limited 2020

Safety Information

The attached "Safety Precautions" manual contains important information about the safe and correct use of this product. Make sure that you read and understand it before using the scanner.

Symbols Used in This Manual

WARNING

CAUTION

The following indications are used in this manual to obviate any chance of accident or damage to you, people near you, and your property. Warning labels consist of a symbol indicating the severity and a warning statement. The symbols and their meanings are as follows.

This indication alerts operators of an operation that, if not strictly observed, may result in severe injury or death.

This indication alerts operators of an operation that, if not strictly observed, may result in safety hazards to personnel or damage to the product.

For notational convention, the following symbols are used in this manual:

Introduction

ATTENTION

This symbol alerts operators to particularly important information. Be sure to read this information.

HINT

This symbol alerts operators to helpful advice regarding operations.

Abbreviations Used in This Manual

The following abbreviations are used in this manual.

Name Indication

Introduction

Windows Server® 2008 R2 Standard (64-bit)

Windows® 7 Professional (32-bit/64-bit)

Windows® 7 Enterprise (32-bit/64-bit)

Windows Server® 2012 Standard (64-bit)

Windows Server® 2012 R2 Standard (64-bit)

Windows® 8.1 (32-bit/64-bit)

Windows® 8.1 Pro (32-bit/64-bit)

Windows® 8.1 Enterprise (32-bit/64-bit)

Windows® 10 Home (32-bit/64-bit)

Windows® 10 Pro (32-bit/64-bit)

Windows® 10 Enterprise (32-bit/64-bit)

Windows® 10 Education (32-bit/64-bit)

Windows Server® 2016 Standard (64-bit)

Windows Server® 2019 Standard (64-bit)

Windows Server 2008 R2 (*1)

Windows 7 (*1)

Windows Server 2012 (*1)

Windows Server 2012 R2 (*1)

Windows 8.1 (*1)

Windows 10 (*1)

Windows Server 2016 (*1)

Windows Server 2019 (*1)

Windows® Internet Explorer

Internet Explorer

Microsoft® Word

Internet Explorer

Word

Microsoft® Office Word

Microsoft® Excel

Microsoft® Office Excel

ABBYY™ FineReader™ Sprint

ABBYY FineReader for ScanSnap

™

PaperStream IP (TWAIN) for SP Series

Excel

ABBYY FineReader Sprint

ABBYY FineReader for ScanSnap

PaperStream IP driver PaperStream IP (TWAIN x64) for SP Series PaperStream IP (ISIS) for SP Series

Scanner Selection Tool for SP Series Scanner Selection Tool

IP Address Setting Tool for SP Series IP Address Setting Tool

Button Event Manager for SP Series Button Event Manager

Introduction

*1:Where there is no distinction between the different versions of the above operating system, the general

term "Windows" is used.

Arrow Symbols in This Manual

Right-arrow symbols (→) are used to separate icons or menu options which should be selected in succession.

Example:Click [Start] menu → [Control Panel].

Screen Examples in This Manual

Microsoft product screenshots are reprinted with permission from Microsoft Corporation. The screen examples in this manual are subject to change without notice in the interest of product development. If the actual displayed screen differs from the screen examples in this manual, operate by following the actual displayed screen while referring to the user's manual of the scanner application that you are using. The screenshots used in this manual are of Windows 10. The actual windows and operations may differ depending on the operating system. Also note that the screens and operations may differ from this manual after the scanner application software is updated. In that case, refer to the manual provided upon updating the software.

Introduction

Notice

● The contents of this manual are subject to change without notice.

● PFU Limited assumes no liability for incidental or consequential damages arising from the use of this

product, and any claims by a third party.

● Copying of the contents of this manual, in whole or in part, as well as the scanner applications is prohibited under the copyright law.

Issue date: April 2020 Issued by: PFU Limited

Scanner Overview

This section explains the main features of this product, the names of parts and their functions.

Main Features

The scanner is equipped with the following features:

● High speed scanning

Realizes a scanning speed of 20 ppm/40 ipm (SP-1120N) (*1), 25 ppm/50ipm (SP-1125N) (*1), or 30 ppm/60 ipm (SP-1130N) (*1). Furthermore, up to 50 sheets of documents (*2) can be loaded for continuous scanning which enables you to quickly digitize a large volume of documents.

● Network connection

The scanner can be connected via a wired LAN. Even with a network connection, the scanning speed is equivalent to that of a USB connection. During a network communication, in order to prevent information leaks due to interception of communications, you can encrypt scanned images. For details, refer to the Network Setup Tool for SP Series Help.

● Improved efficiency for pre-scan work

The scanner can perform "mixed batch scanning" which allows you to scan documents with different paper sizes at once. This simplifies the process of sorting the documents before scanning.

● Reduced work loss caused by multifeeds

The scanner has ultrasonic multifeed sensors that accurately detect "multifeed" errors where two or more sheets are fed through the scanner at once. This detection for overlapped documents is reliable even when scanning a mixed batch of documents with different paper sizes, avoiding potential work loss.

● Centralized management of multiple scanners

With Scanner Central Admin Server, multiple scanners can be managed together. For example, the application can be used to update the setting information and scanner drivers for all scanners at once, and can be used to check the operating status of each scanner. For details, refer to the Scanner Central Admin User's Guide.

*1:

When A4 size documents are scanned at 300 dpi using JPEG compression.

*2:When the paper weight is 80 g/m2 (20 lb).

Parts and Functions

This section shows the names of the scanner parts.

● Front

Scanner Overview

No. Name Function

1 ADF (Automatic Document Feeder) Pulls and feeds the documents one sheet at a time from

the ADF paper chute (feeder). Open this to replace consumables or to clean the inside of the scanner.

2 Chute extension 2 Pull out to adjust to the document length.

3 Chute extension 1 Pull out to adjust to the document length.

4 ADF paper chute (feeder) Holds the documents to be scanned.

5 Side guide Positions the documents in place when the documents are

loaded in the ADF paper chute (feeder) as they are fed into the scanner.

6 ADF release tab Pull this tab to open the ADF.

7 Check Indicator Lights, flashes in orange, or turns off when an error occurs.

Scanner Overview

No. Name Function

For details, refer to About the Indicators (page 17).

8 Power Indicator Lights in green when the scanner is on.

Flashes in the following cases:

● Immediately after the scanner is turned on

● Just before the scanner turns off after pressing the power

button

● When the ADF paper chute (feeder) is closed

9 Scan/stop button Launches the linked application software.

Stops a scan immediately in the middle of a scan. Clears the temporary error indicated on the check indicator.

10 Power Button Turn on/off the scanner.

11 Operator Panel Consists of the check indicator, power indicator, scan/stop

button, and power button.

12 Stacker Stacks up the ejected documents.

13 Stacker extension 1 Lift up towards you to adjust to the document length.

14 Stacker extension 2 Lift up towards you to adjust to the document length.

● Back

No. Name Function

1 Power connector Used to connect a power cable.

"Power cable" refers to the plug and AC adapter connected together.

2 USB connector Used to connect the USB cable.

3 LAN connector Used to connect a LAN cable.

No. Name Function

4 Security cable slot Used to connect an anti-theft security cable (commercially

available).

● Removable Parts

Scanner Overview

No. Name Function

1 ADF paper chute (feeder) Holds the documents to be scanned.

2 Pick roller A roller which feeds documents loaded on the ADF paper

chute (feeder) into the ADF.

3 Brake roller A roller that prevents more than one sheet of documents to

be fed into the ADF at once.

About the Indicators

Check Indicator Power Indicator Description

Off Flashes (green) Processing initialization.

Off On (green) The scanner is ready to be used.

On (orange)/Off On (green) Indicates that a recoverable error occurred during

Scanner Overview

Continues until the scanner is ready after closing the ADF.

Indicates that the initialization is successfully complete. The indicators operate in the same way when the scanner is in power saving mode.

scanning. For details about errors, refer to Errors (page 89).

Flashes (orange) On (green) Indicates that a device error occurred during

initialization or scanning. For details about errors, refer to Errors (page 89).

Scanner Setup

This section describes the software that is required for the computer you want to connect the scanner to, the system requirements, and the scanner setup method. The scanner setup procedure depends on the connection method of the scanner. Check the reference page for each method to set up the scanner.

● Connecting the Scanner via a Wired LAN (When Obtaining an IP Address Automatically) (page 22)

● Connecting the Scanner via a Wired LAN (When Assigning an IP Address Manually) (page 25)

● Connecting the Scanner to the Computer via the USB Cable (page 29)

When using Scanner Central Admin, refer to the Scanner Central Admin User's Guide.

Overview of the Bundled Software

This section describes the software that is required for the computer you want to connect the scanner to. This product is bundled with the following software.

HINT

The software can be installed from the bundled Setup DVD-ROM or downloaded from the download site and then installed.

● PaperStream IP driver The PaperStream IP driver is a scanner driver that conforms to the TWAIN/ISIS standard. It supports scanners connected to a network. There are three types of PaperStream IP drivers.

- PaperStream IP (TWAIN) for SP Series Conforms to the TWAIN standard. Used when you operate the scanner using TWAIN-compliant 32-bit applications.

- PaperStream IP (TWAIN x64) for SP Series Conforms to the TWAIN standard. Used when you operate the scanner using TWAIN-compliant 64-bit applications. Regardless of your operating system, if the image scanning application that you are using is a 32-bit application, use PaperStream IP (TWAIN) for SP Series.

- PaperStream IP (ISIS) for SP Series Conforms to the ISIS standard. Used when you operate the scanner using ISIS-compliant applications.

For details, refer to the PaperStream IP driver Help.

● Network Setup Tool for SP Series The following applications are included. These applications are used to connect the scanner to a network to make the scanner available.

- Scanner Selection Tool Use this application to set a computer to be able to use the scanner connected to a network.

- IP Address Setting Tool Use this application to set a scanner's IP address and scanner name.

Scanner Setup

- Button Event Manager Use this application to specify an image scanning application to be launched when the scan/stop button is pressed.

For details, refer to the Network Setup Tool for SP Series Help.

● Software Operation Panel You can configure settings that are related to scanning documents and managing consumable parts. It is installed together with the PaperStream IP driver. For details, refer to Scanner Settings (Software Operation Panel) (page 120).

● Error Recovery Guide Use this application to display the status of the scanner and a solution for a problem if an error occurs in the scanner. It is installed together with the PaperStream IP driver. Solutions for problems can also be checked in Troubleshooting (page 87).

● Error Recovery Guide (manual) This is a manual which describes solutions for errors notified by Error Recovery Guide.

● PaperStream Capture An image scanning application which supports PaperStream IP (TWAIN) for SP Series/PaperStream IP (ISIS) for SP Series. By defining scan settings as document profiles, you can customize the settings according to your preference. For details, refer to the PaperStream Capture User's Guide.

● PaperStream Capture Pro (Trial) An image scanning application which supports PaperStream IP (TWAIN) for SP Series. It is the trial version of PaperStream Capture Pro. To use the full version, purchase and activate a license. In addition to the functions in PaperStream Capture, PaperStream Capture Pro also allows you to perform multistation operations and advanced meta data settings. For details, refer to the PaperStream Capture User's Guide.

● ABBYY FineReader for ScanSnap This application converts images into files for applications such as Word (*1) or Excel (*1). It can be used when you scan documents with PaperStream Capture/PaperStream Capture Pro. Download it from the download site and install it.

● ABBYY FineReader Sprint This application support PaperStream IP (TWAIN) for SP Series. WIA driver is not supported. You can convert images that you scanned into Word (*1) or Excel (*1) files. For details, refer to ABBYY FineReader Sprint Help.

● Manuals Safety Precautions and the Operator's Guide are installed.

● Scanner Central Admin Agent Use this application to update the firmware for multiple scanners with a single operation, and to manage and monitor multiple scanners. You can monitor scanner operations status and check scanner information. The applications that are required will differ with each operation mode. For details, refer to the Scanner Central Admin User's Guide.

Scanner Setup

● SP Series Online Update This application checks for the latest updates for the software that is installed on the computer, checks for firmware updates for the scanner that is connected to the computer, and applies them. For details, refer to the SP Series Online Update Help.

*1:Microsoft® Office products need to be installed.

System Requirements

The system requirements for the computer on which software is to be installed are as follows.

Scanner Setup

Operating system

● Windows Server® 2008 R2 Standard (64-bit) (Service Pack 1) (*1)

● Windows® 7 Professional (32-bit/64-bit) (Service Pack 1)

● Windows® 7 Enterprise (32-bit/64-bit) (Service Pack 1)

● Windows Server® 2012 Standard (64-bit) (*1)(*2)

● Windows Server® 2012 R2 Standard (64-bit) (*1)(*2)

● Windows® 8.1 (32-bit/64-bit) (update including) (*2)

● Windows® 8.1 Pro (32-bit/64-bit) (update including) (*2)

● Windows® 8.1 Enterprise (32-bit/64-bit) (update including) (*2)

● Windows® 10 Home (32-bit/64-bit) (*2)

● Windows® 10 Pro (32-bit/64-bit) (*2)

● Windows® 10 Enterprise (32-bit/64-bit) (*2)

● Windows® 10 Education (32-bit/64-bit) (*2)

● Windows Server® 2016 Standard (64-bit) (*1)(*2)

● Windows Server® 2019 Standard (64-bit) (*1)(*2)

CPU

Memory 1 GB or more (Recommended: 4 GB or more)

Hard disk drive 5,400 rpm or more (Recommended: 7,200 rpm or more)

Display resolution 1024 × 768 pixels or more, 65,536 colors or more

Hard disk space 12 GB or more of free hard disk space (*3)

DVD drive Required for installing software

Interface USB 3.2 Gen 1x1 (USB 3.0)/USB 2.0/USB 1.1

*1:ABBYY FineReader Sprint is not supported.

*2:The bundled software operates as a desktop application.

*3:Required disk space for scanning documents varies according to the file size of the scanned images.

Intel® Pentium® 4 1.8 GHz or higher

(Recommended: Intel® Core™ i5 2.5 GHz or higher, excluding those for mobile devices)

(Text size: up to 125%)

Scanner Setup

Connecting the Scanner via a Wired LAN (When Obtaining an IP Address Automatically)

This section explains about the setup procedure for you to connect the scanner to a network device via a wired LAN and automatically obtain an IP address for the scanner from the DHCP server.

For the procedure to unpack the scanner, refer to Getting Started.

ATTENTION

If an old version of the software is installed, uninstall it first. For the procedure to uninstall the software, refer to Uninstalling the Software (page 145).

HINT

The factory default setting for obtaining an IP address for the scanner is set to obtain the IP address automatically.

1 Turn on the computer and log onto Windows as a user with administrator privileges.

2 Insert the Setup DVD-ROM into the DVD drive.

The [SP Series Setup] window appears.

HINT

If the [SP Series Setup] window does not appear, double-click "Setup.exe" in the Setup DVD-ROM via [File Explorer] or [Computer].

3 Click the [Install software] button.

The software information window appears.

4 Check the information and click the [Next] button.

5 Click the [Scanner software] button.

6 Install the software by following the instructions displayed in the window.

The [How to Connect the Scanner] window appears when the installation of the software is complete.

7 Select [Wired LAN] and connect the scanner to the computer as follows.

Scanner Setup

a Connect the computer to a network device via a wired LAN or Wi-Fi ( ).

For details about how to connect the computer to the network, refer to the computer manual.

b Connect the scanner to the network device via a wired LAN ( ).

c Connect the power cable to the scanner and the AC outlet ( , ).

d Turn on the scanner.

For details, refer to How to Turn the Power ON (page 31).

8 Click the [Select a Scanner] button in the [How to Connect the Scanner] window.

The [Scanner Selection Tool] window appears.

9 In the scanner list, select the scanner that you want to use, and then click the [OK] button.

In the scanner list, the serial number of the scanner is displayed as the default scanner name.

The serial number is printed on the label on the back of the scanner. For details, refer to Checking the

Product Label (page 119).

For details about Scanner Selection Tool, refer to the Network Setup Tool for SP Series Help.

10 Click the [Exit] button in the [SP Series Setup] window.

11 Start an image scanning application, and select the scanner to be used for scanning.

The scanner name depends on the scanner driver type and the scanner connection method. Select the scanner name that is used for a wired LAN connection. For details, refer to the help for the scanner driver.

12 Check whether the scanner is ready to start scanning.

For details, refer to How to Perform a Basic Scan (page 39).

HINT

If Scanner Selection Tool does not start up, follow the procedure below to start it up.

● Windows Server 2008 R2/Windows 7 Click [Start] menu → [All Programs] → [SP Series] → [Scanner Selection Tool for SP Series].

Scanner Setup

● Windows Server 2012 Right-click the Start screen, and select [All apps] on the app bar → [Scanner Selection Tool for SP Series] under [SP Series].

● Windows Server 2012 R2/Windows 8.1 Click [↓] on the lower left side of the Start screen and select [Scanner Selection Tool for SP Series] under [SP Series]. To display [↓], move the mouse cursor.

● Windows 10/Windows Server 2016/Windows Server 2019 Click [Start] menu → [SP Series] → [Scanner Selection Tool for SP Series].

Scanner Setup

Connecting the Scanner via a Wired LAN (When Assigning an IP Address Manually)

This section explains about the setup procedure for you to connect the scanner to a computer via a wired LAN and manually assign an IP address to the scanner.

For the procedure to unpack the scanner, refer to Getting Started.

ATTENTION

If an old version of the software is installed, uninstall it first. For the procedure to uninstall the software, refer to Uninstalling the Software (page 145).

1 Turn on the computer and log onto Windows as a user with administrator privileges.

2 Insert the Setup DVD-ROM into the DVD drive.

The [SP Series Setup] window appears.

HINT

If the [SP Series Setup] window does not appear, double-click "Setup.exe" in the Setup DVD-ROM via [File Explorer] or [Computer].

3 Click the [Install software] button.

The software information window appears.

4 Check the information and click the [Next] button.

5 Click the [Scanner software] button.

6 Install the software by following the instructions displayed in the window.

The [How to Connect the Scanner] window appears when the installation of the software is complete.

7 Select [Wired LAN] and connect the scanner to the computer as follows.

Scanner Setup

a Connect the computer to a network device via a wired LAN or Wi-Fi ( ).

For details about how to connect the computer to the network, refer to the computer manual.

b Connect the scanner to the network device via a wired LAN ( ).

c Connect the power cable to the scanner and the AC outlet ( , ).

d Turn on the scanner.

For details, refer to How to Turn the Power ON (page 31).

8 Click the [Select a Scanner] button in the [How to Connect the Scanner] window.

The [Scanner Selection Tool] window appears.

9 Click the [Set an IP Address] button.

A message appears, prompting you to connect the scanner to the computer via the USB cable.

Scanner Setup

10 Connect the scanner to the computer by using the USB cable that is supplied, and click the [OK] button

in the message window.

The [IP Address Setting Tool] window appears.

HINT

You do not need to disconnect the LAN cable from the scanner when connecting the USB cable.

11 Set the IP address and the scanner name, and then click the [OK] button.

For details about the IP Address Setting Tool, refer to the Network Setup Tool for SP Series Help.

HINT

The scanner name and the IP address that you set are displayed in the scanner list in Scanner Selection Tool.

12 Disconnect the USB cable from the scanner.

13 Click the [Search] button in the [Scanner Selection Tool] window to search for the scanner that you

want to use.

The scanner is not displayed in the scanner list right after setting the IP address. Search for the scanner by clicking the [Search] button. For details about Scanner Selection Tool, refer to the Network Setup Tool for SP Series Help.

14 In the scanner list, select the scanner that you want to use, and then click the [OK] button.

15 Click the [Exit] button in the [SP Series Setup] window.

16 Start an image scanning application, and select the scanner to be used for scanning.

17 Check whether the scanner is ready to start scanning.

For details, refer to How to Perform a Basic Scan (page 39).

HINT

● If Scanner Selection Tool does not start up, follow the procedure below to start it up.

- Windows Server 2008 R2/Windows 7

Click [Start] menu → [All Programs] → [SP Series] → [Scanner Selection Tool for SP Series].

- Windows Server 2012 Right-click the Start screen, and select [All apps] on the app bar → [Scanner Selection Tool for SP Series] under [SP Series].

- Windows Server 2012 R2/Windows 8.1 Click [↓] on the lower left side of the Start screen and select [Scanner Selection Tool for SP Series] under [SP Series]. To display [↓], move the mouse cursor.

- Windows 10/Windows Server 2016/Windows Server 2019 Click [Start] menu → [SP Series] → [Scanner Selection Tool for SP Series].

● If IP Address Setting Tool does not start up, follow the procedure below to start it up.

- Windows Server 2008 R2/Windows 7

Click [Start] menu → [All Programs] → [SP Series] → [IP Address Setting Tool for SP Series].

- Windows Server 2012 Right-click the Start screen, and select [All apps] on the app bar → [IP Address Setting Tool for SP Series] under [SP Series].

- Windows Server 2012 R2/Windows 8.1 Click [↓] on the lower left side of the Start screen and select [IP Address Setting Tool for SP Series] under [SP Series]. To display [↓], move the mouse cursor.

- Windows 10/Windows Server 2016/Windows Server 2019 Click [Start] menu → [SP Series] → [IP Address Setting Tool for SP Series].

Scanner Setup

Connecting the Scanner to the Computer via the USB Cable

This section explains about the setup procedure for connecting the scanner to the computer by using the USB cable.

For the procedure to unpack the scanner, refer to Getting Started.

ATTENTION

If an old version of the software is installed, uninstall it first. For the procedure to uninstall the software, refer to Uninstalling the Software (page 145).

1 Turn on the computer and log onto Windows as a user with administrator privileges.

2 Insert the Setup DVD-ROM into the DVD drive.

The [SP Series Setup] window appears.

HINT

If the [SP Series Setup] window does not appear, double-click "Setup.exe" in the Setup DVD-ROM via [File Explorer] or [Computer].

3 Click the [Install software] button.

The software information window appears.

4 Check the information and click the [Next] button.

5 Click the [Scanner software] button.

6 Install the software by following the instructions displayed in the window.

The [How to Connect the Scanner] window appears when the installation of the software is complete.

7 Select [USB] and connect the scanner to the computer as follows.

Scanner Setup

a Connect the scanner to the computer by using the USB cable that is supplied ( ).

b Connect the power cable to the scanner and the AC outlet ( , ).

c Turn on the scanner.

For details, refer to How to Turn the Power ON (page 31).

8 Click the [OK] button in the [How to Connect the Scanner] window.

9 Click the [Exit] button in the [SP Series Setup] window.

10 Start an image scanning application, and select the scanner to be used for scanning.

The scanner name depends on the scanner driver type and the scanner connection method. Select the scanner name that is used for a USB connection. For details, refer to the help for the scanner driver.

11 Check whether the scanner is ready to start scanning.

For details, refer to How to Perform a Basic Scan (page 39).

Basic Operations

This section explains how to operate the scanner.

Turning the Power ON/OFF

This section explains how to power on/off the scanner.

How to Turn the Power ON

1 Press the power button on the operator panel.

The scanner is turned on, and during initialization, the power indicator flashes in green. When the power indicator lights up in green, the scanner is ready to scan. This is referred to as "ready" status.

HINT

When the scanner is ready to be used, the check indicator turns off and the power indicator turns on.

How to Turn the Power OFF

1 Press the power button on the operator panel for more than 2 seconds.

After the power indicator flashes for a while, the scanner is turned off and the power indicator switches off.

Entering and Resuming from Power Saving Mode

The scanner enters power saving mode when it is left on without being used for a certain period of time. Power saving mode keeps the power consumption low when the scanner has not been used for a certain period of time. If the scanner is left powered on for 10 minutes (factory default setting) or longer without being used, it automatically enters power saving mode. Even after the scanner enters power saving mode, the power indicator remains on. To resume from power saving mode, perform one of the following:

● Load a document in the ADF paper chute (feeder).

● Press the scan/stop button on the operator panel.

● Scan a document with the image scanning application.

If the scanner is not operated for a certain period of time, it turns off automatically to reduce power consumption while the scanner is in standby. To disable this function, clear the [Power off after a certain period of time] check box in [Device Setting] of the Software Operation Panel. For details, refer to Waiting Time for the Scanner to Enter Power Saving Mode [Power

saving] (page 139).

To turn the scanner back on after it has turned off automatically, press the power button on the operator panel. For details, refer to How to Turn the Power ON (page 31).

Basic Operations

ATTENTION

● The scanner may not enter power saving mode if there was a document remaining on the paper path. For details about how to remove a document, refer to When a Paper Jam Occurs (page 87).

● Depending on the image scanning application being used, the scanner might not turn off even if the [Power off after a certain period of time] check box is selected.

● If the scanner is automatically turned off while you are using the image scanning application, exit the application, and then turn the scanner back on.

HINT

The waiting time for entering power saving mode can be changed in the Software Operation Panel. For details, refer to Waiting Time for the Scanner to Enter Power Saving Mode [Power saving] (page 139).

Setting Up the ADF Paper Chute (Feeder)

Documents loaded in the ADF paper chute (feeder) are fed into the ADF one by one when scanning starts. Using the chute extensions 1 and 2 as described in the following procedure will feed documents smoothly.

1 Pull out the chute extension 1.

Basic Operations

HINT

Make sure you hold the ADF paper chute (feeder) while pulling out the chute extension 1.

2 Pull out the chute extension 2.

HINT

Make sure you hold the ADF paper chute (feeder) while pulling out the chute extension 2.

Opening/Closing the ADF

CAUTION

This section describes how to open and close the ADF.

How to Open the ADF

1 Remove any documents from the ADF paper chute (feeder).

2 Pull the ADF release tab towards you to open the ADF.

Basic Operations

When the ADF is open, it might close accidentally. Be careful not to get your fingers caught.

How to Close the ADF

CAUTION

1 Close the ADF.

Push the center of the ADF until it locks in place.

Basic Operations

Be careful not to get your fingers caught when closing the ADF.

ATTENTION

Make sure there is no foreign matter caught inside the ADF when closing the ADF.

Basic Operations

Setting Up the Stacker

Documents loaded in the ADF paper chute (feeder) are ejected onto the stacker one by one when scanning starts. Using the stacker and stacker extension as described in the following procedure will keep the documents straight and feed them smoothly.

1 Hold the top side of the stacker and open it towards you.

2 Lift up the stacker extension 1 towards you.

Basic Operations

3 Lift up the stacker extension 2 towards you.

Basic Operations

How to Perform a Basic Scan

This section explains how to perform a basic scan.

Performing a Scan with an Image Scanning Application

This section explains about the basic flow of performing a scan using an image scanning application on the computer. In this case, a scanner driver and an image scanning application that supports the scanner driver must be installed on the computer. The following scanner driver and image scanning applications are bundled with the scanner:

● Scanner driver

- PaperStream IP driver

● Image scanning application

- PaperStream Capture

- ABBYY FineReader Sprint

HINT

● For details about the scanner driver and image scanning applications, refer to Overview of the Bundled

Software (page 18).

● Scanning procedures, operations, and scan setting items slightly vary depending on the image scanning application and the scanner driver. For details, refer to the help for the image scanning application and the scanner driver.

● Depending on the connection method of the scanner, use only the USB cable to connect to a computer or use only a LAN cable to connect to a network device. Do not use both cables at the same time.

1 Turn on the scanner.

For details, refer to How to Turn the Power ON (page 31).

2 Load a document in the ADF paper chute (feeder).

Load the document face-down in the ADF paper chute (feeder).

For details, refer to How to Load Documents (page 49).

How to Perform a Basic Scan

3 Start an image scanning application.

4 Select a scanner driver to be used for scanning.

For some image scanning applications, selection of a scanner driver may not be needed.

5 Select the scanner to be used for scanning.

The scanner name depends on the scanner driver type and the scanner connection method. For details, refer to the help for the scanner driver. For some image scanning applications, selection of the scanner may not be needed. To use the scanner connected to a network, you need to select the scanner in Scanner Selection Tool beforehand. Scanner Selection Tool can be started up in the following procedure.

● Windows Server 2008 R2/Windows 7 Click [Start] menu → [All Programs] → [SP Series] → [Scanner Selection Tool for SP Series].

● Windows Server 2012 Right-click the Start screen, and select [All apps] on the app bar → [Scanner Selection Tool for SP Series] under [SP Series].

● Windows 10/Windows Server 2016/Windows Server 2019 Click [Start] menu → [SP Series] → [Scanner Selection Tool for SP Series].

6 In the setup window for the scanner driver, configure the scan settings.

For some image scanning applications, the setup window for the scanner driver may not appear.

7 Scan the document with the image scanning application.

How to Perform a Basic Scan

ATTENTION

Do not perform an operation to disconnect the connection between the scanner and the computer such as the following:

● Disconnecting the USB cable

● Disconnecting the LAN cable

● Disconnecting the network

● Logging off

How to Perform a Basic Scan

Pressing a Button on the Scanner in order to Start an Image Scanning Application and Perform a Scan

This section explains about the basic flow of starting an image scanning application and performing a scan by pressing the scan/stop button on the scanner. In this case, you need to configure the settings for the button in advance in order to perform a scan.

HINT

Depending on the connection method of the scanner, use only the USB cable to connect to a computer or use only a LAN cable to connect to a network device. Do not use both cables at the same time.

1 Configure the scan settings in the image scanning application.

For details about the procedure, refer to Performing a Scan with an Image Scanning Application (page 39).

2 Configure the settings for the button.

Configure the settings on the computer for the scan/stop button on the scanner. Specify an image scanning application for the button so that the application can be used to scan documents. The button setting procedure varies depending on the connection method of the scanner.

When establishing a connection via a USB cable

Display the [Devices and Printers] setting window for Windows, and set the buttons in [Scan properties] for the scanner. For details, refer to Button Settings (For USB Connection) (page 45).

When establishing a connection via a wired LAN

Use Button Event Manager to set the button. For details about Button Event Manager, refer to the Network Setup Tool for SP Series Help. You can view the details of the button setting procedure by referring to the Button Event Manager Help in the following procedure.

a Start up Button Event Manager.

● For Windows Server 2008 R2/Windows 7 Select [Start] menu → [All Programs] → [SP Series] → [Button Event Manager for SP Series].

● For Windows Server 2012 Right-click the Start screen, and select [All apps] on the app bar → [Button Event Manager for SP Series] under [SP Series].

● For Windows Server 2012 R2/Windows 8.1 Select [↓] on the lower left side of the Start screen → [Button Event Manager for SP Series] under [SP Series]. To display [↓], move the mouse cursor.

● For Windows 10/Windows Server 2016/Windows Server 2019 Select [Start] menu → [SP Series] → [Button Event Manager for SP Series].

When Button Event Manager is started,

of the task bar.

appears in the notification area located at the far right

How to Perform a Basic Scan

b Right-click .

Click [Help] on the menu that appears.

HINT

When PaperStream Capture is installed, it has been set (by default) to launch when the scan/stop button is pressed. For details, refer to the manual for PaperStream Capture.

3 Load a document in the ADF paper chute (feeder).

Load the document face-down in the ADF paper chute (feeder).

For details, refer to How to Load Documents (page 49).

4 Press the scan/stop button.

The image scanning application specified for the button on the scanner is started up.

How to Perform a Basic Scan

HINT

When pressing the scan/stop button with PaperStream Capture specified for the button on the scanner, it will also start a scan.

5 Scan the document with the image scanning application as needed.

ATTENTION

Do not perform an operation to disconnect the connection between the scanner and the computer such as the following:

● Disconnecting the USB cable

● Disconnecting the LAN cable

● Disconnecting the network

● Logging off

How to Perform a Basic Scan

Button Settings (For USB Connection)

Specify an image scanning application to be launched when the scan/stop button is pressed.

HINT

When PaperStream Capture is installed, it is set to a computer as the default image scanning application.

The procedure when the scanner is connected via a USB cable is as follows.

1 Turn on the scanner and confirm that the scanner is connected to the computer via the USB cable.

For details about how to turn on the scanner, refer to How to Turn the Power ON (page 31).

2 Display the [Control Panel] window.

● Windows Server 2008 R2/Windows 7 Click [Start] menu → [Control Panel].

● Windows Server 2012 Right-click the Start screen, and select [All apps] on the app bar → [Control Panel] under [Windows System].

● Windows Server 2012 R2/Windows 8.1 Click [↓] on the lower left side of the Start screen → [Control Panel] under [Windows System]. To display [↓], move the mouse cursor.

● Windows 10/Windows Server 2016/Windows Server 2019 Click [Start] menu → [Windows System] → [Control Panel].

3 Click [View devices and printers].

The [Devices and Printers] window appears.

4 Right-click on the scanner icon, and select [Scan properties] from the displayed menu.

The properties window of the scanner appears.

5 Click the [Events] tab and check that [Scan Button] is specified for [Select an event].

How to Perform a Basic Scan

6 Select an image scanning application to be launched when the button is pressed.

Click [Start this program] under [Actions], and select an image scanning application from the program list.

7 Click the [OK] button.

How to Load Documents

This section explains how to load documents on the scanner.

Loading Documents

This section explains how to load documents of normal paper.

Preparation

When you load multiple documents in the ADF paper chute (feeder), make the following preparations.

HINT

For details about the paper size and quality required for normal operations, refer to Documents for Scanning

(page 52).

1 Check the documents.

a Check whether the documents to be loaded are of the same width or not.

Ways to load documents differ depending on whether the documents are of the same width or not. If the documents are of different width, refer to Conditions for Mixed Batch Scanning (page 59) or

Scanning Documents with Different Widths (page 62).

b Check the number of sheets.

Up to 50 sheets can be loaded (with paper weight of 80 g/m2 [20 lb] and thickness of the document stack under 5 mm). For details, refer to Loading Capacity (page 56).

2 Fan the documents.

a Grab a stack of documents, which should be 5 mm or less.

b Hold both ends of the documents and fan them a few times.

How to Load Documents

c Rotate the documents by 90 degrees and fan them in the same manner.

d Perform steps a to c for all documents.

e Align the top of the documents.

How to Load Documents

1 Pull out the chute extensions according to the length of the document.

For details, refer to Setting Up the ADF Paper Chute (Feeder) (page 33).

2 Lift the stacker and stacker extension according to the length of the document.

For details, refer to Setting Up the Stacker (page 36).

3 Load the document in the ADF paper chute (feeder).

Load the document face-down in the ADF paper chute (feeder).

How to Load Documents

ATTENTION

● Remove all paper clips and staples.

● Reduce the number of documents when documents are not fed into the scanner or overlapped

documents are fed.

4 Adjust the side guides to the width of the documents.

Move the side guides so that there is no space between the side guides and the documents.

How to Load Documents

When there is a space between the side guides and the documents, the documents may be fed skewed.

ATTENTION

When you scan long page documents, be sure to do the following:

● When loading a document Support the loaded document with your hand so it does not fall out of the ADF paper chute (feeder).

● When the document is ejected

How to Load Documents

Secure enough space around the stacker and catch the ejected sheet so that it does not fall off the stacker.

Be careful not to cut your finger on the edge of the document.

Documents for Scanning

Paper Size

The following paper sizes can be scanned:

How to Load Documents

Maximum size (width × length)

Minimum size (width × length) A8 (52 × 74 mm/2 × 2.9 in.)

*1:Depending on the image scanning application or the scan setting of the scanner driver, the memory may be

insufficient to perform scanning. To scan documents that are longer than 355.6 mm (14 in.) but are within 863 mm (34 in.), set the resolution to 300 dpi or lower. To scan documents longer than 863 mm (34 in.), set the resolution to 200 dpi or lower.

● A4 (portrait) (210 × 297 mm/8.3 × 11.7 in.)

● Legal (portrait) (8.5 × 14 in.)

● Long page(*1) (216 × 863 mm/8.5 × 34 in., 210 × 3,048

mm/8.3 × 120 in.)

Document Type

The following document types (paper types) are recommended:

● Wood-free paper

● Wood-containing paper

● PPC paper (recycled)

● Plastic card

When scanning a document in a type other than the above, perform a test on the same type of document (paper) first to check whether it can be scanned.

Paper Weight (Document Thickness)

Documents with the following thickness (paper weight) can be scanned:

● 50 to 209 g/m2 (13.4 to 56 lb)

● For A8 size or smaller, 127 to 209 g/m2 (34 to 56 lb)

● 0.76 mm or less for plastic cards (Embossed cards allowed (ISO7810 ID-1 type compliant))

Documents That May Not Be Scanned Successfully

The following types of documents may not be scanned successfully:

● Tracing paper

● Documents that are not square or rectangular

● Very thin paper

Documents That Must Not Be Scanned

The following types of documents must not be scanned:

● Paper-clipped or stapled documents

● Documents on which the ink is still wet

● Documents smaller than A8 size

● Documents other than paper/plastic card (such as fabric, metal foil and OHP film)

● Important documents such as certificates and cash vouchers which must not be damaged

● Documents of non-uniform thickness (such as envelopes or documents with attachments)

● Wrinkled or curled documents

● Folded or torn documents

● Coated paper

● Carbon paper

● Carbonless paper

How to Load Documents

● Photosensitive paper

● Perforated documents

● Photographs (photographic paper)

ATTENTION

Since carbonless paper contains chemical substances that may harm the brake roller and rollers for feeding documents (such as the pick roller), the scanner may fail.

How to Load Documents

Precautions

● Notes on the documents to be scanned

Depending on the documents to be scanned, take note of the following.

● When scanning wood containing papers, the life of the brake roller and pick roller may end sooner compared to scanning wood-free papers.

● The brake roller and pick roller may be damaged when a photo/sticky note on a document comes into contact with these parts during scanning.

● The surface of the document may be damaged when gloss papers such as photographs are scanned.

● When scanning semi-transparent documents, set [Brightness] higher in the scanner driver to avoid bleed-

through.

● When you scan documents written in lead pencil, there may be black traces left on the document, which may cause feeding errors. Clean the rollers frequently. For details about cleaning, refer to Daily Care (page 66).

● If documents are not fed, or documents are fed overlapped or jammed frequently, refer to Troubleshooting

(page 95).

● All documents must be flat on the leading edge. Make sure that curls on the leading edge of the documents are kept within the following range.

● Notes on plastic cards

When you scan plastic cards, take note of the following.

● Make sure you use a card that contains the following specifications, and check if the card can be fed before scanning it.

- Type: Compliant with the ISO7810 ID-1 type

- Size: 85.6 × 53.98 mm (3.37 × 2.13 in.)

- Thickness: 0.76 mm (0.03 in.) or less (Embossed cards allowed)

- Material: PVC (polyvinyl chloride) or PVCA (polyvinyl chloride acetate)

● Load plastic cards one at a time in the ADF paper chute (feeder).

● It is recommended to place the card face-down in the ADF paper chute (feeder).

● Rigid cards may not be fed properly.

How to Load Documents

● If there is dirt on the surface of the card, such as grease marks (fingerprints), perform scanning after wiping the dirt off.

● Scanning a thick document such as a plastic card will always be falsely detected as overlapped documents. In such a case, disable the setting in the image scanning application or scanner driver so that overlapped documents (multifeeds) are not detected, and then try scanning again.

How to Load Documents

Loading Capacity

The number of sheets that can be loaded in the ADF paper chute (feeder) is determined by the paper size and paper weight. See the graph below.

Unit

g/m

Conversion 50 13.4

52 14

64 17

75 20

80 21

90 24

104 28

127 34

157 42

209 56

Area Not to Be Perforated

An error may occur when there are punched holes in the area colored in light pink in the Figure 1. Fig. 1

How to Load Documents

ATTENTION

The above condition applies when the document is set to the center of the pick roller width.

HINT

If there are any holes in the 80 mm (3.15 in.) wide central column, you can move the document to the left or right to avoid an error.

How to Load Documents

Conditions Required to Accurately Detect Overlapped Documents (Multifeed)

Multifeed is an error that occurs when two or more sheets are overlapped and fed at once. For documents that are loaded, the following conditions are required for overlapped documents to be detected accurately.

● Paper weight: 50 to 209 g/m2 (13.4 to 56 lb) (0.06 to 0.26 mm)

● Do not punch holes within 80 mm (3.15 in.) over the center of the document.

Refer to Fig. 1 in Area Not to Be Perforated (page 57).

● Do not attach other documents with glue or other adhesive within 80 mm (3.15 in.) over the center of the document. Refer to Fig. 1 in Area Not to Be Perforated (page 57).

ATTENTION

● The above condition applies when the document is set to the center of the pick roller width.

● Scanning a thick document such as a plastic card will always be falsely detected as overlapped documents.

In such a case, disable the setting in the image scanning application or scanner driver so that overlapped documents are not detected, and then try scanning again.

HINT

The accuracy of detection for overlapped documents may drop depending on the document type. Overlapping cannot be detected for the top 30 mm (1.18 in.) of a document in the feeding direction.

Conditions for Mixed Batch Scanning

The following conditions apply when a mixed batch of documents with different paper sizes is scanned. Make sure to test a few sheets first to check if the mixed batch of documents can be fed. For details about scanning, refer to Scanning Documents with Different Widths (page 62).

ATTENTION

You cannot scan a mixed batch of documents with different paper weights/friction coefficients.

Paper Direction

Align the direction of the paper fiber with the feed direction.

Document Position

Load all documents covering the width of the pick roller (approx. 40 mm (1.57 in.) wide). For a guideline for mixed batch scanning, refer to Combinations of Standard Paper Sizes in a Mixed Batch

(page 60) in Paper Size (page 60).

How to Load Documents

HINT

When the smallest document covers the width of the pick roller even when it is loaded towards one side as shown in the image below, load documents aligned on one side. So that it prevents documents from skewing when being fed.

How to Load Documents

Paper Size

When a mixed batch with different sizes is scanned, not feeding the documents straight may cause troubles such as paper jams or part of the image to appear missing. It is recommended that you check the scanned images if the documents were fed skewed.

ATTENTION

When a mixed batch with different sizes is scanned, documents are more likely to skew because the side guides do not fit every sheet properly.

Combinations of Standard Paper Sizes in a Mixed Batch

Refer to the table below for a guideline of the range available for mixed batch scanning.

LTR:Letter size

*1: The following figure shows how to set the widest and the narrowest documents of the batch

between the side guides.

ATTENTION

A6 (portrait) and A7 (landscape) or less cannot be scanned with other paper sizes.

Documents That Cannot Be Scanned in a Mixed Batch

The following types of documents cannot be mixed in the same batch:

● Bond paper

● Tracing paper

Conditions for Automatic Page Size Detection

[Automatic Page Size Detection] does not work with the following type of documents:

● Non-rectangular documents

[Automatic Page Size Detection] may not work with the following types of documents:

● Thin paper (50 g/m2 [13.4 lb] or less)

How to Load Documents

● White documents with glossy edges

● Documents with darkish (gray) edges

Various Ways to Scan

This section explains how to configure the scanner settings and scan different types of documents with the image scanning application. For information on other ways to scan which are not explained here, refer to the manual or help for the image scanning application, and the help for the scanner driver.

Scanning Documents with Different Widths

ATTENTION

When you scan a mixed batch with different widths, some of the narrower documents may be skewed or not fed into the ADF. In that case, separate the documents by their widths, and scan them in different batches.

HINT

For details about document requirements for scanning a mixed batch of documents, refer to Conditions for Mixed

Batch Scanning (page 59).

1 Align the top of the documents.

Various Ways to Scan

2 Place the documents at the center of the ADF paper chute (feeder), and adjust the side guides to the

widest document in the batch.

ATTENTION

Load all documents above the center of the pick roller. If documents are loaded outside of the pick roller width, they may be fed skewed or not fed into the ADF.

3 Adjust the stacker to fit the longest document.

For details, refer to Setting Up the Stacker (page 36).

4 In the scanner driver, configure the scan settings to detect the paper size automatically.

For details, refer to the help for the scanner driver.

5 Scan documents with the image scanning application.

For details, refer to the manual for your image scanning application.

Various Ways to Scan

Scanning Long Page Documents

Documents with a length up to 3,048 mm (120 in.) can be scanned by long page scanning. Depending on the resolution setting or the image scanning application, the document sizes that can be scanned may differ. For details, refer to the manual for your scanner driver and image scanning application.

1 Pull out the chute extensions all the way.

For details, refer to Setting Up the ADF Paper Chute (Feeder) (page 33).

2 Lift the stacker and stacker extension towards you.

For details, refer to Setting Up the Stacker (page 36).

3 Load the document in the ADF paper chute (feeder).

For details, refer to How to Load Documents (page 49).

ATTENTION

Long page documents should be loaded one sheet at a time in the ADF paper chute (feeder).

4 In the scanner driver, configure the scan settings to scan the paper size of the long page.

For details, refer to the help for the scanner driver. For some image scanning applications, the setup window for the scanner driver may not appear.

5 Scan the document with the image scanning application.

For details, refer to the manual for your image scanning application.

ATTENTION

When scanning a long page document, support the document with your hand so that it does not fall off or is not fed again. For details, refer to How to Load Documents (page 49).

Daily Care

CAUTION

This section describes how to clean the scanner.

● Do not use aerosol spray or spray that contains alcohol. Paper dust blown up by strong air from the spray may enter inside the scanner which may cause the scanner to fail or malfunction. Also note that sparks generated by static electricity may cause a fire.

● The inside of the ADF becomes very hot when the scanner is being used. Before you start cleaning the inside of the ADF, make sure to turn off the power, unplug the power cable and wait for at least 15 minutes for the inside of the ADF to cool down.

Cleaning Materials

Name Part No. Notes

Cleaner F1 PA03950-0352 100 ml

Liquid cleaner to use for removing dirt and stains

Cleaning Paper CA99501-0012 10 sheets

Used to clean the inside of the scanner with ease. Spray it with Cleaner F1 and scan it with the scanner in the same way as a document.

Cleaning Wipe PA03950-0419 24 packets

Pre-moistened with Cleaner F1. It can be used instead of moistening a cloth with Cleaner F1.

Cotton swab Commercially

Dry cloth Used to wipe off dirt and stains. Moisten it with

available

Used to clean a tiny part such as the ultrasonic sensor.

Cleaner F1 for cleaning.

ATTENTION

In order to use the cleaning materials safely and correctly, read the precautions on each product thoroughly.

For more information about the cleaning materials, contact the distributor/dealer where you purchased this product. Refer to the contact information in the Contact List if supplied with this product, or refer to the contact

Daily Care

information in the Contact for Inquiries section if provided in Safety Precautions supplied with this product, and then make an inquiry.

Location and Frequency

Cleaning Location Frequency

Inside of the scanner (ADF) Brake roller Every 3,000 sheets

ATTENTION

Cleaning cycles may vary depending on the condition of the documents. Also, cleaning must be performed more frequently when the following types of documents are scanned:

Daily Care

Pick roller

Plastic idler roller

Glass

Ultrasonic sensor

Feed roller

Eject roller

● Smooth-faced documents such as coated paper

● Documents with printed text/graphics that almost cover the entire surface

● Documents containing a large amount of calcium carbonate

● Documents written in lead pencil

● Documents on which the toner is not sufficiently fused

Cleaning the Outside of the Scanner

The scanner including the ADF paper chute (feeder) and the stacker should be cleaned with either a piece of dry cloth, a cloth moistened with Cleaner F1/mild detergent, or a sheet of Cleaning Wipe.

ATTENTION

● To avoid deformation and discoloration, never use paint thinner or any other organic solvents.

● Be careful not to let any moisture or water inside the scanner during cleaning.

● It may take a long time to dry if an excessive amount of Cleaner F1/mild detergent is used. Use only a

small amount. Wipe off the cleaner completely to leave no residue on the cleaned parts.

Daily Care

Cleaning the Inside of the Scanner (ADF) with Cleaning Paper

The inside of the ADF can be cleaned with a sheet of Cleaning Paper moistened with Cleaner F1. As the scanner continues to feed the documents, paper dust will accumulate inside the ADF and it may cause scanning errors. Cleaning should be performed approximately every 3,000 sheets scanned. Note that this guideline varies depending on the types of documents you scan. For instance, it may be necessary to clean the scanner more frequently when you scan documents on which the toner is not sufficiently fused.

ATTENTION

● Do not use water or mild detergent to clean the ADF.

● It may take a long time to dry if an excessive amount of Cleaner F1 is used. Use only a small amount.

1 Turn on the scanner.

For details, refer to How to Turn the Power ON (page 31).

2 Spray the Cleaning Paper with Cleaner F1.

Daily Care

3 Pull out the chute extensions according to the length of the Cleaning Paper.

For details, refer to Setting Up the ADF Paper Chute (Feeder) (page 33).

4 Lift the stacker and stacker extension according to the length of the Cleaning Paper.

For details, refer to Setting Up the Stacker (page 36).

5 Load the Cleaning Paper in the ADF paper chute (feeder).

6 Adjust the side guides to the width of the Cleaning Paper.

Move the side guides so that there is no space between the side guides and the Cleaning Paper.

Otherwise, the Cleaning Paper may be fed skewed.

Daily Care

7 Start an image scanning application and scan the Cleaning Paper.

Cleaning the Inside of the Scanner (ADF) with a Cloth

CAUTION

The inside of the ADF can be cleaned with a piece of cloth moistened with Cleaner F1, or a sheet of Cleaning Wipe. As the scanner continues to feed the documents, paper dust will accumulate inside the ADF and it may cause scanning errors. Cleaning should be performed approximately every 3,000 sheets scanned. Note that this guideline varies depending on the types of documents you scan. For instance, it may be necessary to clean the scanner more frequently when you scan documents on which the toner is not sufficiently fused.

The inside of the ADF becomes very hot when the scanner is being used. Before you start cleaning the inside of the ADF, make sure to turn off the power, unplug the power cable and wait for at least 15 minutes for the inside of the ADF to cool down.

ATTENTION

● Do not use water or mild detergent to clean the ADF.

Daily Care

● It may take a long time to dry if an excessive amount of Cleaner F1 is used. Use only a small amount. Wipe off the cleaner completely to leave no residue on the cleaned parts.

1 Turn off the scanner and wait for at least 15 minutes.

For details, refer to How to Turn the Power OFF (page 31).

2 Open the ADF.

For details, refer to How to Open the ADF (page 34).

When the ADF is open, it might close accidentally. Be careful not to get your fingers caught.

3 Clean the following locations with a cloth moistened with Cleaner F1, or a sheet of Cleaning Wipe.

Daily Care

ATTENTION

Make sure that the cloth does not get caught and damage the document sensors.

Daily Care

Brake roller (× 2)

Remove the brake roller from the scanner. For details about removing the brake roller, refer to Replacing the Roller Set (page 79). Gently wipe dirt and dust off the roller, taking care not to damage the roller surface.

Pick roller (× 6)

Gently wipe dirt and dust off the roller as you rotate the roller manually, taking care not to damage the roller surface. Make sure that it is wiped properly because black residue on the roller will affect the feeding performance.

Plastic idler roller (× 4)

Glass (× 2)

Gently wipe dirt and dust off the glass sections.

ATTENTION

Vertical streaks may appear on images if the glass section is dirty.

Ultrasonic sensor (× 2)

Gently wipe dirt and dust off the surface of the ultrasonic sensors.

HINT

If it is difficult to clean, use a cotton swab.

Daily Care

Feed roller (× 2)/Eject roller (× 2)

The power must be turned on to rotate the feed/eject rollers for cleaning.

a Turn on the scanner.

For details, refer to How to Turn the Power ON (page 31).

b When the operator panel is in ready status, open the ADF.

For details, refer to How to Open the ADF (page 34).

c Press the scan/stop button on the operator panel for 2 seconds or more.

CAUTION

The feed/eject rollers rotate at the same time.

Be careful not to touch the rollers with your hand while they are rotating.

Daily Care

d Put a piece of cloth moistened with Cleaner F1 or a sheet of Cleaning Wipe against the surface

of the feed/eject roller, and wipe horizontally to clean dirt and dust off the whole surface. Make sure that it is wiped properly because black residue on the roller will affect the feeding performance.

4 Close the ADF.

For details, refer to How to Close the ADF (page 35).

Be careful not to get your fingers caught when closing the ADF.

ATTENTION

Confirm that the ADF is closed properly. Otherwise, documents may not be fed into the ADF.

Replacing the Consumables

CAUTION

This section explains how to replace the consumables for the scanner.

The inside of the ADF becomes very hot when the scanner is being used. Before you replace the consumables, make sure to turn off the power, unplug the power cable and wait for at least 15 minutes for the inside of the ADF to cool down.

Consumables and Replacement Cycles

Name Part No. Suggested Replacement Cycle

ROLLER SET

● Brake roller

● Pick roller

PA03708-0001 100,000 sheets or one year

Consumables need to be replaced periodically. It is recommended that you keep a stock of new consumables and replace them before it reaches the end of the consumable life. Also, the scanner records the number of sheets scanned, which allows you to determine when to replace the consumables. For information on how to check the number of sheets scanned, refer to Settings Related to Sheet Counters

(page 135).

Note that the suggested replacement cycles are guidelines for using A4 (80 g/m2 [20 lb]) wood-free or woodcontaining paper, as these cycles vary depending on the type of documents scanned and how often the scanner is used and cleaned.

Replacing the Consumables

HINT

Only use the specified consumables.

For information on purchasing the consumables, contact the distributor/dealer where you purchased this product. Refer to the contact information in the Contact List if supplied with this product, or refer to the contact information in the Contact for Inquiries section if provided in Safety Precautions supplied with this product, and then make an inquiry.

Replacing the Roller Set

CAUTION

The roller set consists of a brake roller and a pick roller. Replace each roller in the following procedure.

1 Remove all documents from the ADF paper chute (feeder).

2 Open the ADF.

For details, refer to How to Open the ADF (page 34).

When the ADF is open, it might close accidentally. Be careful not to get your fingers caught.

3 Remove the brake roller.

a Press the cover bushing of the brake roller to open the cover in the direction of the arrow.

Replacing the Consumables

b Pull out the left side of the brake roller shaft, and then pull out the right side of the shaft from

the hole.

4 Remove the brake roller from its shaft.

5 Attach a new brake roller on the shaft.

Insert the protrusion ( ) on the shaft into the slot.

Replacing the Consumables

6 Attach the shaft.

Replacing the Consumables

a Attach the notch ( ), which is on the brake roller shaft, to the slot on the right then attach

the left side of the shaft.

b Close the brake roller cover.

Replacing the Consumables

ATTENTION

Confirm that the brake roller is installed properly. Otherwise, paper jams or other feeding errors may occur.

7 Remove the pick roller.

a Open the side guides fully to both sides. Then place your finger into the depression and open

the sheet guide in the direction of the arrow.

b Slide the pick roller and remove it from the top.

Replacing the Consumables

8 Attach a new pick roller from the bottom.

CAUTION

Replacing the Consumables

a Check the direction of the notch ( ) on the pick roller and of the small roller ( ), and insert

it in the hole.

10 Reset the roller set counter.

b Close the sheet guide.

ATTENTION

Confirm that the pick roller is installed properly. Otherwise, paper jams or other feeding errors may occur.

9 Close the ADF.

For details, refer to How to Close the ADF (page 35).

Be careful not to get your fingers caught when closing the ADF.

Start up the Software Operation Panel and clear the counter. For details, refer to Clearing the Sheet Counters (page 137).

Replacing the Consumables

Troubleshooting

CAUTION

This section explains about the countermeasures against paper jams and other troubles, items to check before contacting your scanner service provider, and how to read the product label on the scanner.

ATTENTION

For details about other errors/troubles that are not covered in this section, refer to the scanner driver's Help.

When a Paper Jam Occurs

Remove the documents that are left in the ADF in the following procedure:

● Do not use force to pull out jammed documents, and make sure to open the ADF first.

● Be careful not to touch any sharp parts upon removing jammed documents.

● Be careful not to get things such as hair, a tie or necklaces caught inside the scanner

when removing jammed documents.

● The inside of the ADF may become extremely hot during operation. Be careful not to burn yourself.

1 Remove all documents from the ADF paper chute (feeder).

2 Open the ADF.

For details, refer to How to Open the ADF (page 34).

When the ADF is open, it might close accidentally. Be careful not to get your fingers caught.

3 Remove the jammed document.

CAUTION

Troubleshooting

ATTENTION

● Make sure to check the documents and the paper path thoroughly. Remove any metal objects such as staples or paper clips to prevent paper jams.

● Be careful not to damage the glass surface and the guides when removing documents with metal objects such as staples or paper clips.

4 Close the ADF.

For details, refer to How to Close the ADF (page 35).

Be careful not to get your fingers caught when closing the ADF.

ATTENTION

● Confirm that the ADF is closed properly. Otherwise, documents may not be fed into the ADF.

● Occasionally when scanning is complete or canceled, documents may remain in the ADF without any

error message displayed. In that case, follow steps 1 through 4 above to remove the documents.

● To continue scanning, check which page you want to resume from, and load the document in the ADF paper chute (feeder) again.

Errors

● Error Indication

If an error occurs while the scanner is used, the indicators on the operator panel light up as follows.

● For temporary errors The check indicator turns on or turns off. The power indicator stays on.

● For device errors The check indicator flashes. The power indicator stays on.

Temporary errors can be recovered by the operator, whereas device errors may require troubleshooting by a service engineer.

Troubleshooting

HINT

Error Recovery Guide is started up and the icon is displayed in the notification area located at the far right of the task bar when you logged onto Windows. When an error occurs on the scanner, the error name and code number is displayed in the Error Recovery Guide window. Take note of the displayed information and click the [More Info] button to check the troubleshooting procedure.

● Error List

Check Indicator Power Indicator Error Description Refer to

On On Paper jam Paper Jam (page 91)

Multifeed Multifeed (page 92)

ADF open Cover Open (page 92)

Flashes once On Sensor error Sensor Error (page 93)

Flashes 2 times On Optical error (ADF Front) Optical error (ADF Front) (page

93)

Flashes 3 times On Optical error (ADF Back) Optical error (ADF Back) (page

93)

Off On Being used by others Being Used by Others (page

94)

Troubleshooting

No document has been loaded No Document Has Been Loaded

(page 94)

Scanning has been stopped by the user

Scanning Has Been Stopped by the User (page 94)

Paper Jam

If a paper jam occurs, the indicators on the operator panel light up as follows.

Check Indicator Power Indicator

On On

Take the following measures.

● When a paper jam occurs inside the scanner, refer to When a Paper Jam Occurs (page 87) to remove jammed documents.

● Refer to Documents for Scanning (page 52) in order to check if the document is suitable for scanning.

A paper jam also occurs when the bottom edge of a document is detected before the designated area is scanned. Example:

Troubleshooting

Outside of the document may have been scanned because the scanned document is shorter than the specified paper size. In this case, take one of the following measures, and then scan again.

● Load a document of the specified paper size in the ADF paper chute (feeder).

● Change the scan settings so that the scanning area is set inside of the document.

ATTENTION

Ways to designate the scanning area differ depending on the image scanning application or the scanner driver. For details, refer to the manual for the image scanning application or the help for the scanner driver.

If paper jams occur frequently, take measures according to Paper Jams/Pick Errors Occur Frequently (page 112). If the problem still persists, write down the status of the indicators, check each item in Before You Contact the

Scanner Service Provider (page 117) and then contact the distributor/dealer where you purchased this product.

Refer to the contact information in the Contact List if supplied with this product, or refer to the contact information in the Contact for Inquiries section if provided in Safety Precautions supplied with this product, and then make an inquiry.

Multifeed

If a multifeed occurs, the indicators on the operator panel light up as follows.

Check Indicator Power Indicator

Troubleshooting

On On

When you press the scan/stop button on the operator panel, the overlapped documents are ejected. If documents remain in the scanner, remove the documents by referring to When a Paper Jam Occurs (page

87).

If documents are overlapped and fed into the scanner frequently, take measures according to Overlapped

Documents Are Frequently Fed into the Scanner (page 109).

If the problem still persists, write down the status of the indicators, check each item in Before You Contact the

Scanner Service Provider (page 117) and then contact the distributor/dealer where you purchased this product.

Cover Open

If you open the ADF during a scan, the indicators on the operator panel light up as follows.

Check Indicator Power Indicator

On On

HINT

Note that operations on the operator panel are disabled while the ADF is open.

Remove the document from the ADF, and close the ADF. Confirm that the ADF is closed properly. To check whether or not it is closed completely, open the ADF and then close it again. For more details about opening and closing the ADF, refer to Opening/Closing the ADF (page 34).

Sensor Error

If a sensor error occurs, the indicators on the operator panel lights up as follows.

Check Indicator Power Indicator

Flashes once On

Take the following measures.

● Clean the ultrasonic sensors by referring to Cleaning the Inside of the Scanner (ADF) with a Cloth (page 72).

● Turn the scanner off then back on.

If the problem still persists, write down the status of the indicators, check each item in Before You Contact the

Scanner Service Provider (page 117) and then contact the distributor/dealer where you purchased this product.

Troubleshooting

Optical error (ADF Front)

If an optical error occurs in the front of the ADF, the indicators on the operator panel light up as follows.

Check Indicator Power Indicator

Flashes 2 times On

Take the following measures.

● Refer to Cleaning the Inside of the Scanner (ADF) with a Cloth (page 72) and clean the glass.

● Turn the scanner off then back on.

If the problem still persists, write down the status of the indicators, check each item in Before You Contact the

Scanner Service Provider (page 117) and then contact the distributor/dealer where you purchased this product.

Optical error (ADF Back)

If an optical error occurs in the back of the ADF, the indicators on the operator panel light up as follows.

Check Indicator Power Indicator

Flashes 3 times On

Take the following measures.

● Refer to Cleaning the Inside of the Scanner (ADF) with a Cloth (page 72) and clean the glass.

● Turn the scanner off then back on.

If the problem still persists, write down the status of the indicators, check each item in Before You Contact the

Scanner Service Provider (page 117) and then contact the distributor/dealer where you purchased this product.

Refer to the contact information in the Contact List if supplied with this product, or refer to the contact

information in the Contact for Inquiries section if provided in Safety Precautions supplied with this product, and then make an inquiry.

Being Used by Others

The indicators on the operator panel light up as follows.

Check Indicator Power Indicator

Off On

The scanner is already being used.

● Make sure that another application is not using the scanner.

● Make sure that the connection method of the scanner is correct.

● Make sure that no operations are being performed on the operator panel of the scanner.

No Document Has Been Loaded

Troubleshooting

The indicators on the operator panel light up as follows.

Check Indicator Power Indicator

Off On

No document has been loaded. Load a document in the ADF paper chute (feeder).

Scanning Has Been Stopped by the User

The indicators on the operator panel light up as follows.

Check Indicator Power Indicator

Off On

Scanning has been stopped by the user. When you press the scan/stop button on the operator panel during scanning, scanning stops immediately. If documents remain in the ADF, open the ADF and remove the documents before resuming a scan.

Troubleshooting

This section describes examples of troubles that you may encounter when using the scanner and also describes the solutions to them.

Before you request for a repair, take measures by looking through the examples of the troubles and solutions. If the problem still persists, check each item in Before You Contact the Scanner Service Provider (page 117) first, then contact the distributor/dealer where you purchased this product. Refer to the contact information in the Contact List if supplied with this product, or refer to the contact information in the Contact for Inquiries section if provided in Safety Precautions supplied with this product, and then make an inquiry. The following are examples of troubles that you may encounter.

● Power of the scanner

● The Scanner Cannot Be Powered ON (page 96)

● Connection of the scanner

● Cannot Connect the Scanner and a Computer with the Network (page 97)

● Cannot Connect the Scanner and a Computer via the USB Cable (page 102)

● Scanning operations

● Scanning Does Not Start (page 103)

● Scanning Takes a Long Time (page 104)

● Overlapped Documents Are Frequently Fed into the Scanner (page 109)

● Situation in Which the Document Is not Fed into the ADF Occurs Frequently (page 111)

● Paper Jams/Pick Errors Occur Frequently (page 112)

● Scanning results

● The Scanned Image of a Picture or Photo is Rough/Image Noise Appears (page 105)

● Quality of Scanned Text or Lines Is Unsatisfactory (page 106)

● Images Are Distorted or Not Clear (page 107)

● Vertical Streaks Appear on the Images (page 108)

● Images Turn Out Elongated (page 114)

● A Shadow Appears at the Top or the Bottom of the Image (page 115)

● There Are Black Traces on the Document (page 116)

The Scanner Cannot Be Powered ON

Check the following points

● Is the power cable connected properly? (page 96)

● Did you press the power button on the scanner? (page 96)

If the problem still persists, check each item in Before You Contact the Scanner Service Provider (page

117) first, then contact the distributor/dealer where you purchased this product. Refer to the contact

information in the Contact List if supplied with this product, or refer to the contact information in the Contact for Inquiries section if provided in Safety Precautions supplied with this product, and then make an inquiry.

● Is the power cable connected properly?

Solution

Connect the power cable properly. For details, refer to Getting Started.

Troubleshooting

● Did you press the power button on the scanner?

Solution

Press the power button on the scanner. For details, refer to How to Turn the Power ON (page 31).

Cannot Connect the Scanner and a Computer with the Network

Check the following points

● Is the scanner connected to a network device (such as a switch, a hub, or a router) via a LAN cable?

(page 97)

● Is the network device (such as a switch, a hub, or a router) turned on? (page 97)

● Is the firmware version for the network device the latest? (page 98)

● Is the computer connected to a network device (such as a switch, a hub, or a router)? (page 98)

● Did you configure the settings related to communication conditions on a network device (such as a

switch, a hub, or a router)? (page 98)

● Are there any security limitations in the network? (page 98)

● Is the network stable? (page 98)

● Did you select the scanner in Scanner Selection Tool? (page 99)

● Is the communication status between the scanner and the computer stable? (page 99)

Troubleshooting

● Is the scanner connected to another computer? (page 100)

● Is the scanner's IP address correct? (page 100)

● Is the IP address of the scanner used for other communication devices? (page 100)

● Is the correct scanner name set for the image scanning application? (page 100)

If the problem still persists, check each item in Before You Contact the Scanner Service Provider (page

117) first, then contact the distributor/dealer where you purchased this product. Refer to the contact

● Is the scanner connected to a network device (such as a switch, a hub, or a router) via a LAN cable?

Solution

Connect the scanner to a network device (such as a switch, a hub, or a router) via a LAN cable. Also, connect the LAN cable properly. When the LAN cable is connected properly, take the following measures:

● Replace the LAN cable.

● Change the port on the network device, which the LAN cable is connected to.

● Change the transmission method for the network device to "full-duplex" or "half-duplex".

● Is the network device (such as a switch, a hub, or a router) turned on?

Solution

Turn on the network device (such as a switch, a hub, or a router). Also, check that there is no error or malfunction on the network device. For errors that occur on the network device, refer to the manual of your network device.

Troubleshooting

● Is the firmware version for the network device the latest?

Solution

If the firmware version for the network device is not the latest, unexpected operations may occur. Contact the network administrator to check the firmware version, and consider updating it to the latest version. For details about how to update the firmware for the network device, refer to the manual of your network device.

● Is the computer connected to a network device (such as a switch, a hub, or a router)?

Solution

Connect the computer to a network device (such as a switch, a hub, or a router). For details, refer to the manual of your computer.

● Did you configure the settings related to communication conditions on a network device (such as a switch,

a hub, or a router)?

Solution

When the following are set on the network device (such as a switch, a hub, or a router), take measures accordingly.

● Protocol filter function is enabled. Allow the protocol which is to be used for communication.

● MAC address filtering is enabled. Configure the network device (such as a switch, a hub, or a router) with the MAC address of the scanner. Check the MAC address which is printed on the label on the back of the scanner. For details, refer to

Checking the Product Label (page 119).

For the settings on the network device, refer to the manual of your network device.

● Are there any security limitations in the network?

Solution

The access limitations for users may be configured in the network. For details, contact the network administrator.

● Is the network stable?

Solution

Connect to the network after it becomes stable. A network can be unstable by the following events:

● A network monitoring program is running.

● A file is transferring.

If the network is unstable, restart the network devices. However, before restarting them, make sure that communications with other devices are not affected if the network devices are restarted. The network devices may become unstable.

● Did you select the scanner in Scanner Selection Tool?

Solution

Start up Scanner Selection Tool, and check whether the scanner that you want to connect the computer to is displayed in the list. Scanner Selection Tool can be started up in the following procedure:

● Windows Server 2008 R2/Windows 7 Click [Start] menu → [All Programs] → [SP Series] → [Scanner Selection Tool for SP Series].

● Windows Server 2012 Right-click the Start screen, and select [All apps] on the app bar → [Scanner Selection Tool for SP Series] under [SP Series].

Troubleshooting

● Windows 10/Windows Server 2016/Windows Server 2019 Click [Start] menu → [SP Series] → [Scanner Selection Tool for SP Series].

● Is the communication status between the scanner and the computer stable?

Solution

Check the communication status between the scanner and the computer. Start up the command prompt on your computer, specify the scanner's IP address by using the PING command, and then check the communication status. Check the scanner's IP address in IP Address Setting Tool. IP Address Setting Tool can be started up in the following procedure:

● Windows Server 2008 R2/Windows 7 Click [Start] menu → [All Programs] → [SP Series] → [IP Address Setting Tool for SP Series].

● Windows Server 2012 Right-click the Start screen, and select [All apps] on the app bar → [IP Address Setting Tool for SP Series] under [SP Series].

● Windows Server 2012 R2/Windows 8.1 Click [↓] on the lower left side of the Start screen and select [IP Address Setting Tool for SP Series] under [SP Series]. To display [↓], move the mouse cursor.

● Windows 10/Windows Server 2016/Windows Server 2019 Click [Start] menu → [SP Series] → [IP Address Setting Tool for SP Series].

● Is the scanner connected to another computer?

Solution

The scanner can be connected to only one computer at a time. Wait until the other computer is disconnected from the scanner, and then connect the computer to be used again.

● Is the scanner's IP address correct?

Solution

Check whether the scanner's IP address is correct by using IP Address Setting Tool. For details, refer to the Network Setup Tool for SP Series Help. IP Address Setting Tool can be started up in the following procedure:

● Windows Server 2008 R2/Windows 7 Click [Start] menu → [All Programs] → [SP Series] → [IP Address Setting Tool for SP Series].

● Windows Server 2012 Right-click the Start screen, and select [All apps] on the app bar → [IP Address Setting Tool for SP Series] under [SP Series].

Troubleshooting

● Windows 10/Windows Server 2016/Windows Server 2019 Click [Start] menu → [SP Series] → [IP Address Setting Tool for SP Series].

When specifying an IP address manually, specify the correct IP address. When setting the IP address automatically, check whether the DHCP server functions normally. Even when the DHCP server functions normally, an IP address may not be assigned correctly depending on the settings for the DHCP server. Check the operation status and the settings for the DHCP server.

● Is the IP address of the scanner used for other communication devices?

Solution

If there are multiple communication devices using the same IP address on the same network, communication may fail. Avoid duplicates in IP addresses.

● Is the correct scanner name set for the image scanning application?

Solution

Check whether the scanner name for a wired LAN connection is set for the image scanning application. Depending on the scanner driver, the scanner name that you select differs as follows.

● For PaperStream IP (TWAIN) for SP Series/PaperStream IP (TWAIN x64) for SP Series PaperStream IP xxx Net

● For PaperStream IP (ISIS) for SP Series PaperStream_IP xxx Net

100

Fujitsu SP-1120N operation manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

Introduction

About This Product

Manuals

Trademarks

Manufacturer

Safety Information

Symbols Used in This Manual

Abbreviations Used in This Manual

Arrow Symbols in This Manual

Screen Examples in This Manual

Notice

Scanner Overview

Main Features

Parts and Functions

About the Indicators

Scanner Setup

Overview of the Bundled Software

System Requirements

Connecting the Scanner via a Wired LAN (When Obtaining an IP Address Automatically)

Connecting the Scanner via a Wired LAN (When Assigning an IP Address Manually)

Connecting the Scanner to the Computer via the USB Cable

Basic Operations

Turning the Power ON/OFF

How to Turn the Power ON

How to Turn the Power OFF

Entering and Resuming from Power Saving Mode

Setting Up the ADF Paper Chute (Feeder)

Opening/Closing the ADF

How to Open the ADF

How to Close the ADF

Setting Up the Stacker

How to Perform a Basic Scan

Performing a Scan with an Image Scanning Application

Pressing a Button on the Scanner in order to Start an Image Scanning Application and Perform a Scan

Button Settings (For USB Connection)

How to Load Documents

Loading Documents

Preparation

How to Load Documents

Documents for Scanning

Paper Size

Document Type

Paper Weight (Document Thickness)

Documents That May Not Be Scanned Successfully

Documents That Must Not Be Scanned

Precautions

Loading Capacity

Area Not to Be Perforated

Conditions Required to Accurately Detect Overlapped Documents (Multifeed)

Conditions for Mixed Batch Scanning

Conditions for Automatic Page Size Detection

Various Ways to Scan

Scanning Documents with Different Widths

Scanning Long Page Documents

Daily Care

Cleaning Materials

Location and Frequency

Cleaning the Outside of the Scanner

Cleaning the Inside of the Scanner (ADF) with Cleaning Paper

Cleaning the Inside of the Scanner (ADF) with a Cloth

Replacing the Consumables

Consumables and Replacement Cycles

Replacing the Roller Set

Troubleshooting

When a Paper Jam Occurs

Errors

Paper Jam

Multifeed

Cover Open

Sensor Error

Optical error (ADF Front)

Optical error (ADF Back)

Being Used by Others

No Document Has Been Loaded

Scanning Has Been Stopped by the User