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The ServerView Event Manager (called simply Event Manager below) is a
component of the Event Management of the ServerView Suite. After installation,
this component is available both via the Windows Start Menu and via
ServerView Operations Manager (called simply Operations Manager below).
The Event Manager function has a user-friendly Web-based graphical user
interface (GUI) where you can obtain reliable, secure information about system
faults quickly.
You can define the results and operating states about which you want to receive
alarm messages. The availability of a server in a network is a critical factor and
it therefore makes sense to configure the Event Manager so that you are
informed about all the operating states that could endanger server availability.
On blade systems, the Event Manager can receive and display alarm messages
from the blade system itself and also from individual server blades. Alarms are
assigned to the entire blade system by default. This setting can be changed in
the configuration.
The Event Manager works like this. An agent sends an alarm (trap) over the
SNMP to the Event Manager informing the management station that an
unexpected event has occurred. An unexpected event can be an error report or
a status change caused by tripping of a threshold value.
Traps are assigned the severity levels: critical, major, minor and informational.
Different actions, triggered by traps, can be assigned to each severity level and
to each server. Events at the alarm severity level critical are always recorded in
the alarm log of the log file.
I When you are installing the agents you can also specify that alarm
messages are to be sent to the Windows event log.
ServerView Event Manager 7
Changes from the previous version
1.1Changes from the previous version
This edition is valid for the Event Manager of ServerView V6.20 and replaces
the online manual: “Event Manager“ as of ServerView V6.12 Edition February
2013.
The manual has been updated to reflect the latest software status and includes
the following additions:.
– The Edit Automatic Service Mail Configuration window now also includes the
Exec Settings tab.
– The MAPI is no longer supported.
8 ServerView Event Manager
ServerView Suite link collection
1.2ServerView Suite link collection
Via the link collection, Fujitsu Technology Solutions provides you with numerous
downloads and further information on the ServerView Suite and PRIMERGY
servers.
For ServerView Suite, links are offered on the following topics:
● Forum
● Service Desk
● Manuals
● Product information
● Security information
● Software downloads
● Training
I The downloads include the following:
– Current software versions for the ServerView Suite as well as
additional Readme files.
– Information files and update sets for system software components
(BIOS, firmware, drivers, ServerView agents and ServerView update
agents) for updating the PRIMERGY servers via ServerView Update
Manager or for locally updating individual servers via ServerView
Update Manager Express.
– The current versions of all documentation on the ServerView Suite.
You can retrieve the downloads free of charge from the Fujitsu
Technology Solutions Web server.
For PRIMERGY servers, links are offered on the following topics:
● Service Desk
● Manuals
● Product information
● Spare parts catalogue
ServerView Event Manager 9
Documentation for ServerView Suite
Access to the link collection
You can reach the link collection of the ServerView Suite in various ways:
1. Via ServerView Operations Manager.
Ê Select Help – Links on the start page or on the menu bar.
This opens the start page of the ServerView link collection.
2. Via the start page of the online documentation for the ServerView Suite on
the Fujitsu Technology Solutions manual server.
I You access the start page of the online documentation via the
following link:
http://manuals.ts.fujitsu.com
Ê In the selection list on the left, select Industry standard servers.
Ê Click the menu item PRIMERGY ServerView Links.
This opens the start page of the ServerView link collection.
3. Via the ServerView Suite DVD.
Ê In the start window of the ServerView Suite DVD, select the option Select
ServerView Software Products.
Ê Click Start. This takes you to the page with the software products of the
ServerView Suite.
Ê On the menu bar select Links.
This opens the start page of the ServerView link collection.
1.3Documentation for ServerView Suite
The documentation can be downloaded free of charge from the Internet. You will
find the online documentation at http://manuals.ts.fujitsu.com under the link
Industry standard servers.
For an overview of the documentation to be found under ServerView Suite as well
as the filing structure, see the ServerView Suite sitemap (ServerViewSuite – Site Overview).
10 ServerView Event Manager
Notational conventions
1.4Notational conventions
The following notational conventions are used in this manual:
V CautionThis symbol points out hazards that can lead to personal
injury, loss of data or damage to equipment.
IThis symbol highlights important information and tips.
ÊThis symbol refers to a step that you must carry out in
order to continue with the procedure.
italicCommands, menu items, names of buttons, options,
variables, file names and path names are shown in italics
in descriptive text.
fixed fontSystem outputs are indicated using a fixed font.
semi-bold
fixed font
[Key symbols]Keys are shown according to their representation on the
Commands to be entered via the keyboard are written in a
semi-bold fixed font.
keyboard. If uppercase letters are to be entered explicitly,
then the Shift key is shown, e.g. [SHIFT] - [A] for A.
If two keys need to be pressed at the same time, this is
shown by placing a hyphen between the two key symbols.
Table 1: Notational conventions
References to text or sections of text in this manual are shown with the chapter
or section heading and the page on which that chapter or section begins.
Screen outputs
Please note that the screen output is dependent in part on the system used and
therefore some details may not correspond exactly to the output you will see on
your system. You may also see system-dependent differences in the menu
items available.
ServerView Event Manager 11
Notational conventions
12 ServerView Event Manager
2Event Manager
The Event Manager allows you to filter and forward alarm messages and specify
the display.
For monitoring, ServerView agents must be installed on the managed servers
and for servers with VMware vSphere ESXi 5 ServerView ESXi 5 CIM Provider
must be installed. If an unusual operating status occurs, the ServerView agents
automatically send an alarm (trap) to a management station. Which
management stations are to receive traps is defined during installation of the
ServerView agents or ServerView ESXi 5 CIM Provider. While setting up the
SNMP service on the management station, you define the managed servers
from which traps are to be received.
After installing the ServerView Operations Manager you must first configure the
alarm display and alarm handling. You do this by defining alarm rules and filter
rules in the Alarm Configuration component. Using alarm rules, you specify
which alarms are to be forwarded from which servers to which destinations. You
can also specify, via filter rules, which alarms from which servers are to be
filtered out. For a detailed description of this alarm configuration see the chapter
"Alarm configuration" on page 37.
The Alarm Monitor component displays the received alarms, depending on the
configuration set. The Alarm Monitor offers you further functions for editing the
alarm list as well as for additional filtering of the alarm display. You can, for
example, specify which alarms from which servers are not to be shown in the
alarm list. For a detailed description of the Alarm Monitor see the chapter "Alarm
Monitor" on page 19.
ServerView comes with a series of MIBs, which are integrated in the Event
Manager. Traps from these MIBs can be received and processed in the Event
Manager. To supplement the existing MIBs, additional third-party MIBs can be
integrated into the Event Manager. Traps from these MIBs are also displayed in
the Event Manager, once the MIB has been checked.
You integrate the MIBs using the MIB Manager, which is additionally provided
when the Event Manager is installed under Windows or Linux. For more
information on this tool, see the chapter "MIB integration" on page 171.
ServerView Event Manager 13
First-time startup
CIM-Indications for VMware vSphere ESXi 5
Events of servers with VMware vSphere ESXi 5 are provided as CIM
indications. The CIM indications are analyzed by the ServerView Event
Manager, which can manage and forward them as usual.
Via Test Connectivity you can test the connection to the VMware vSphere ESXi 5
server (see User Guide „ServerView Operations Manager“ manual).
I The CIM indication provider is provided for the following operating
system:
– VMware vSphere ESXi 5
For more information on ServerView ESXi CIM provider, see the
"Monitoring VMware based PRIMERGY servers with ServerView"
manual.
2.1First-time startup
The ServerView Base Configuration Wizard includes a step for configuring the
Event Manager (see the Base Configuration Wizard User Guide).
14 ServerView Event Manager
Starting the Event Manager
2.2Starting the Event Manager
You start the Event Manager either via the ServerView Operations Manager
start screen or via the ServerList main window.
1. Start ServerView Operations Manager.
How to do this is described in the documentation for ServerView Operations
Manager.
2. Click the menu item Event Manager either in the ServerView Operations
Manager start screen or in the ServerList main window.
3. Start the individual components of the Event Manager (Alarm Monitor and
Alarm Configuration) by clicking the corresponding link (Alarm Monitor or
Alarm Configuration).
I To start / operate the Event Manager, you need the appropriate
permissions. As the RBAC (Role-based access control) based user
management of the ServerView Suite controls the assignment of
permissions to users by means of user roles, please ensure that your
user role is equipped with the required privileges. For details see the
"User Management in ServerView" user guide.
ServerView Event Manager 15
Icons
2.3Icons
You will find a list of the icons in the Alarm Monitor and Alarm Configuration
windows and their meanings in the following.
Red alarm: critical
Orange alarm: major
Yellow alarm: minor
Blue alarm: informational
Gray alarm: unknown
Alarm is ignored
The alarm was confirmed by a user entry.
Some other executable program was triggered by this alarm.
A broadcast message was sent for this alarm.
A mail was sent for this alarm.
This alarm triggered a pager call.
This alarm will be passed on to a management station.
This alarm will be passed on to the local system event log.
Green: Pager confirmed
Yellow: Pager completed
Red: Pager present (still active)
Table 2: Icons in the Alarm Monitor and Alarm Configuration
16 ServerView Event Manager
Yellow: Forwarding completed
Red: Forwarding present (still active)
Table columns can be filtered according to different criteria.
Table 2: Icons in the Alarm Monitor and Alarm Configuration
Icons
ServerView Event Manager 17
Icons
18 ServerView Event Manager
3Alarm Monitor
The Alarm Monitor component displays all received alarms relating to the
selected servers and server groups in the Operations Manager main window.
3.1Viewing alarms
You start the Alarm Monitor via the Operations Manager start window by clicking
the Alarm Monitor link under Event Management (see section "Starting the Event
Manager" on page 15). How to start Operations Manager is described in the
ServerView Operations Manager documentation.
Figure 1: Alarm Monitor
ServerView Event Manager 19
Viewing alarms
The window is divided into four sections:
● The menu bar below the title bar allows you to navigate between the
Operations Manager functions:
–Serverlist
– Administration
– Asset Management
– Event Management
– Monitoring
– Update Management
– Security (only if OpenDS is used as directory service)
In the line below the menu bar, the individual menu items are listed,
depending on which menu is selected.
For more information on the menus in the menu bar, see the ServerView
Operations Manager User Guide.
I The menus excepting the Event Management menu are only
available if Operations Manager is also installed on the management
station.
● The left section shows a file tree structure containing the servers and server
groups. This is where you make your selection for the display in the alarm or
server list.
I If you move the mouse pointer over a server in the file tree, a tooltip
appears. The content of the tooltip depends on the length of the
server name. If the server name is truncated in the file tree, the tooltip
shows first the complete server name and below it the server type. If
the server name is not truncated, the tooltip only shows the server
type.
● The top right section of the window contains the alarm entries for the servers
selected in the file tree. The alarm list is structured in pages.
The icons in the header of the right-hand section indicate how many alarm
entries per severity level there are on a page of the alarm list.
You can use these icons to control the alarm list display. Click to select the
alarm levels for which you want to display alarm messages.
The display update in the Alarm Manager can be enabled or disabled via
automatic refresh. If automatic refresh is selected, the display is reloaded
automatically when an alarm is logged. Otherwise, only the display of logged
alarms for Total number of alarms changes.
20 ServerView Event Manager
Viewing alarms
Below the status bar the alarm entries are displayed with the following
information:
Receive Time
Time when the alarm was received.
Alarm Type
Brief description of the alarm.
Alarm icon (see table below)
Indicates the severity of the alarm.
Server
Server name. If you click the server name, the ServerView [servername]
window opens, in which you can request detailed information about
the selected server. For more information see the ServerView
Operations Manager manual.
I The ServerView [servername] window only opens if Operations
Manager is also installed on the management station.
Forwarding icons (see table below)
Indicates the type of alarm forwarding.
Ack
Indicates whether the alarm was acknowledged.
Note
Indicates a note entered by the user.
ServerView Event Manager 21
Viewing alarms
The icons have the following meanings:
Indicates the alarm level.
The alarm was written to the local event log.
This alarm triggered a pager call.
A mail was sent for this alarm.
A broadcast message was sent for this alarm.
An executable program was triggered by this alarm.
This alarm was forwarded to the management station.
Table 3: Icons in the Alarm Monitor
● In the bottom right section of the window you can find out information on the
selected alarm entry in the alarm list via the two or three tabs provided:
– Alarm Details tab - contains a brief description of the selected alarm entry
in the alarm list.
– Alarm Information tab - contains detailed information on the selected
alarm entry as stored in the MIB.
– Server Information tab - provides information on the server from which the
selected alarm entry originates. Under General Information you will see
general information about the server (e.g. system name, IP address,
community name) and under Additional Information you will see additional
information as stored in the Server Properties (e.g. administrator,
location, model).
On this tab you will also find a link, depending on whether the server in
question is entered in the ServerView server list or not.
22 ServerView Event Manager
Viewing alarms
If the server is in the server list, you can use the Edit Server Settings link
to open the Server Properties window for this server, via which you can
change the configured values for the server.
If the server is not in the ServerView server list, you can use the Add Server link to start the Server Browser and add the server to the list. For
more information on the Server Properties and the Server Browser, see
the ServerView Operations Manager User Guide.
I The Server Information tab is only available if both the event
manager and the Operations Manager are installed on the
management station.
ServerView Event Manager 23
Viewing alarms for a server
3.2Viewing alarms for a server
If several alarm messages have been received for a server, the one with the
highest severity level is displayed in the server list. In the bottom display area
you will only see information on the last alarm message received with this
severity.
To get an overview of all alarm messages for this server, you can switch to the
Alarm Monitor function for this server only.
One way of doing this is to select the server in the file tree and start the Alarm
Monitor function via the menu bar in the Operations Manager main window.
A much quicker way is via the alarm icon (the alarm bell) in the server list. If you
click the alarm icon, you switch to the Alarm Monitor function for this server only.
This means that only the alarm messages for this particular server will be visible
in the list section of the Operations Manager main window. Through appropriate
selection of an alarm message in the alarm list, you can retrieve further
information on every alarm message received in the display area.
3.3Filtering alarm entries
You can filter the alarm entries by clicking the corresponding filter icons in the
header of the alarm list.
Filter icon in the header of the alarm list.
When you click the filter icon, the associated dialog Filtering for Column
<column_name> opens in each case. Make your selection and confirm it with
OK. Then, only the filtered entries will be displayed, depending on what you
have selected. In the standard filter (Standard), all selection elements are
selected via checkboxes. In the customized filter (Customize), you either enter
your selection directly or using an asterisk as a placeholder. An active filter is
indicated by a blue filter icon.
24 ServerView Event Manager
Processing alarm entries
3.4Processing alarm entries
The following functions are available for processing the alarm entries:
– Acknowledge alarms
You can acknowledge alarms that have been received.
Proceed as follows:
Ê Select the alarm entries in the list.
Ê Select Ack Alarm from the context menu.
The acknowledgment is indicated in the Ack column with the following icon:
3.4.2Suppressing alarms
You can suppress individual alarms of a server. This is useful if the management
station is being bombarded with messages from a server that is not running
correctly.
Proceed as follows:
Ê Select the alarm entries in the list.
Ê Select Suppress from the context menu.
You must confirm the alarm suppression. Once you have done this, all alarm
entries will be deleted from the alarm list and no further alarms of this type for
the server in question will be added to the list.
You can reset this setting via Filter Settings, see section "Resetting alarm
suppression" on page 26.
ServerView Event Manager 25
Processing alarm entries
I When the server starts up, a RAID manager or Ethernet card, etc. may
issue an alarm (SNMP trap) as a startup notification (e.g.
RFC1157LinkUP). To suppress this kind of alarm, you can configure
alarm suppression. This function must be specified for each server. If
multiple servers are monitored, configure this setting for each server
using the alarm function.
3.4.3Resetting alarm suppression
You can reset an alarm suppression that has already been set. Proceed as
follows:
Ê Select Filter Settings from the context menu.
The Reset suppressings window opens, in which all previously set alarm
suppressions are listed. To reset a suppression, proceed as follows:
Ê Select the relevant suppression in the list.
Ê Click the Delete button.
Ê To close the window, click the Close button.
The entry is removed from the list and the alarm setting is active again.
3.4.4Deleting alarms
To delete alarm entries, proceed as follows:
Ê Select the alarm entries in the list.
Ê Select Delete from the context menu.
I Alarms with the severity critical cannot be deleted until they have been
acknowledged.
26 ServerView Event Manager
Testing the connection
3.5Testing the connection
To test the connection to a specific server, you can send a trap. Proceed as
follows:
Ê Select Test Tra p from the context menu.
The Test Trap window opens:
Ê Either select the server from the list under Serverlist,
or
Ê Enter the IP address of the server. If you wish you can specify the server
name.
Ê Either accept the default values for Community and Timeout or enter the
relevant values in these fields.
Ê To test the connection, click the Tes t tr ap button.
A window informs you of the connection status. To close this window, click the
Close button.
I Note for Linux
If you perform a connection test for the local host (127.0.0.1/localhost),
the test trap times out. This is because the system is waiting for a
response from the IP address of the local host to which ServerView
Operations Manager made the request, whereas the actual response
received by the trap comes from the real IP address of the server
specified in the SNMP master agent.
ServerView Event Manager 27
Other settings
3.6Other settings
3.6.1Editing an alarm note
You can edit the note displayed for an alarm entry:
Ê Click the relevant alarm entry.
Ê Select Edit Note from the context menu.
The Edit Note window opens:
Ê Enter your text.
Ê Confirm your input with OK.
28 ServerView Event Manager
iRMC S2/S3 SEL Entries and SC2 MIB Traps
3.7iRMC S2/S3 SEL entries relayed as
SC2 MIB traps
I The following table applies to PRIMERGY systems manufactured
in 2009 or later.
If the iRMC S2/S3 writes an event to the System Event Log (SEL), in some
cases an SNMP trap is triggered. The following table shows the correlation
between the iRMC S2/S3 entries in the SEL and the traps they trigger.
I Not all iRMC S2/S3 entries made in the SEL trigger an SNMP trap. Some
trigger the same trap.
Error
code
000011 System event log
040000 ’FAN XY’: Fan failedFan ’FAN XY’ failed
040001 ’FAN XY’: Fan is
040002 ’FAN XY’: Fan
Table 4: iRMC S2/S3 SEL entry - SC2 MIB trap
iRMC S2/S3 SEL
entry
(SEL) warning
threshold exceeded
working
prefailure
Trap textTrap
The System Event
Log for cabinet XY at
server XY has
exceeded XY
percent of its
capacity.
in cabinet XY of
server XY.
Fan ’FAN XY’ was
added into cabinet
XY of server XY.
Fan ’FAN XY’ in
cabinet XY of server
XY is working again.
Fan ’FAN XY’ will fail
in near future in
cabinet XY of server
XY.
Trap name
no.
2101 sc2TrapMessa
geLogWarning
2014 sc2TrapFan
Failed
2010 sc2TrapFan
Added
2012 sc2TrapFanOk
2013 sc2TrapFan
Critical
ServerView Event Manager 29
iRMC S2/S3 SEL Entries and SC2 MIB Traps
Error
code
040003 ’FAN XY’: Redundant
iRMC S2/S3 SEL
entry
fan failed
Trap textTrap
The redundant fan
’FAN XY’ failed in
cabinet XY of server
XY. System can
become critical if
another fan in this
group fails.
040004 ’FAN XY’: Fan
removed
Fan ’FAN XY’ was
removed from
cabinet XY of server
XY.
050001 ’Temp XY’:
Temperature OK
Temperature at
sensor ’Temp XY’ in
cabinet XY of server
XY is within normal
range.
050016 ’Temp XY’:
Temperature warning
Temperature at
sensor ’Temp XY’ in
cabinet XY of server
XY has reached the
warning level.
050017 ’Temp XY’:
Temperature critical
Temperature at
sensor ’Temp XY’ in
cabinet XY of server
XY has reached the
critical level.
070000 ’PSU XY’: Power
supply removed
Power supply ’PSU
XY’ in cabinet XY at
server XY was
removed.
Table 4: iRMC S2/S3 SEL entry - SC2 MIB trap
Trap name
no.
2015 sc2Trap
RedundantFan
Failed
2011 sc2TrapFan
Removed
2020 sc2TrapTemp
Ok
2021 sc2TrapTemp
Warning
2022 sc2TrapTemp
Critical
2031 sc2TrapPower
Supply
Removed
30 ServerView Event Manager
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