Fujitsu ScanPartner SP30, ScanPartner SP25, ScanPartner SP30F Operator's Manual

SP25/SP30/SP30F

P3PC-4772-02ENZ0

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Contents

Index

Introduction

Operator's Guide

Thank you for purchasing our Color Image Scanner ScanPartner.
This manual explains about the basic operations and handling of the scanner.
For details about scanner installation and connections, refer to the Quick Installation Sheet.

Explains the names and functions of parts
and basic scanner operation.

Explains how to load documents on the
scanner.

Explains how to use the Operator Panel.

Explains about various ways of scanning.

Explains how to clean the scanner.

Explains how to replace the consumables.

Explains about troubleshooting.

Scanner
Overview

How to Load
Documents

How to Use the
Operator Panel

Various Ways to
Scan

Daily Care

Replacing the
Consumables

Troubleshooting

Explains how to configure settings in the
Software Operation Panel.

How to Use This Manual

Operational
Settings

Appendix

Glossary

How to Use This Manual

Jumps to the first page of each chapter.
This tab is on every page.

TOP: Jumps to the cover page.
Contents: Jumps to the contents
page.
Index: Jumps to the index page.

Jumps to this page.
Click a blue character string
to jump to the link.

Click on a title to jump to the link.

Click on a page number to jump to the link.

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Contents

How to Use This Manual

The following shows the tips for using this manual.

z To display or print this manual, either Adobe® Acrobat® (7.0 or later)

®

or Adobe

z In this manual, you can use the Search tool of Adobe

Adobe

For details, refer to the Adobe

z Use the [Page Up] key to return to the previous page, and the [Page

Down] key to go to the next page.

z Click a blue character string, tab or contents/index title (where the mouse

cursor changes into a shape such as ) to jump to the link.

- Common for all pages

Reader® (7.0 or later) is required.

®

Reader®.

®

Acrobat® or Adobe® Reader® Help.

®

Acrobat® or

- Contents page

- Index page

Index

Introduction

Scanner
Overview

How to Load
Documents

How to Use the
Operator Panel

Various Ways to
Scan

Daily Care

Replacing the
Consumables

Troubleshooting

Operational
Settings

Appendix

Glossary

2

Introduction

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Contents

Introduction

Thank you for purchasing our Color Image Scanner
ScanPartner.

About This Product

"This product" refers to the Color Image Scanner ScanPartner.
Each scanner is equipped with an Automatic Document
Feeder (ADF) that allows duplex (double-sided) scanning, and
supports USB interfaces.
The following table shows the differences between each
model.

Model Scanner type Scanning speed (*2)

ADF Flatbed (*1)

ScanPartner SP25 Yes - 25 ppm/50 ipm

ScanPartner SP30 Yes - 30 ppm/60 ipm

ScanPartner SP30F Yes Yes 30 ppm/60 ipm

Yes: Available

- : Not available
*1 : Flatbed allows you to scan thin paper and thick documents such as a

book.

*2 : When scanning A4 size documents at 300 dpi with JPEG

compression.

Manuals

The following manuals are included for this product. Read
them as needed.

Manual Description

Safety Precautions
(paper, PDF)

Quick Installation Sheet Explains how to install and configure the

Operator's Guide
(this manual) (PDF)

Error Recovery Guide
(HTML Help)

Help (scanner driver) Explains how to use and configure the

Contains important information about the
safe use of this product.
Make sure to read this manual before
using the scanner. The PDF version is
included in the Setup DVD-ROM.

scanner.

Provides detailed information on how to
operate and maintain the scanner daily,
how to replace the consumables, and how
to troubleshoot problems. Included in the
Setup DVD-ROM.

Details the status of the scanner and
explains how to resolve problems
encountered.
Contains movies that explain how to clean
and replace the consumables. Included in
the Setup DVD-ROM.

settings for the scanner drivers.
Can be referenced from each scanner
driver.

Index

Introduction

Scanner
Overview

How to Load
Documents

How to Use the
Operator Panel

Various Ways to
Scan

Daily Care

Replacing the
Consumables

Troubleshooting

Operational
Settings

Help (application) Explains how to use and configure the

settings for the application software. Can
be referenced from each application.

Appendix

Glossary

3

Introduction

Trademarks

Microsoft, Windows, Windows Server, Windows Vista, and
Excel are either registered trademarks or trademarks of
Microsoft Corporation in the United States and/or other
countries.
Word is the product of Microsoft Corporation in the United
States.
Adobe, the Adobe logo, Acrobat, and Reader are either
registered trademarks or trade names of Adobe Systems
Incorporated in the United States and/or other countries.
Intel, Pentium, and Intel Core are registered trademarks or
trademarks of Intel Corporation in the United States and other
countries.

ABBYY™ FineReader™ 9.0 Sprint
© 2013 ABBYY, All rights reserved.
ABBYY and FineReader are trademarks of ABBYY Software,
Ltd. which may be registered in some jurisdictions.

Manufacturer

PFU LIMITED
Solid Square East Tower, 580 Horikawa-cho, Saiwai-ku,
Kawasaki, Kanagawa 212-8563, JAPAN.
Phone: [phone]
© PFU LIMITED 2014

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Contents

Index

Introduction

Scanner
Overview

How to Load
Documents

How to Use the
Operator Panel

Various Ways to
Scan

Daily Care

Presto!™ PageManager™ 9
© 2002-2013, NewSoft Technology Corp. All Rights Reserved.
NewSoft, Presto! and PageManager are either registered
trademarks or trademarks of NewSoft Technology Corp.
ScanSnap and PaperStream are registered trademarks of
PFU LIMITED in Japan.
Other company names and product names are the registered
trademarks or trademarks of the respective companies.

Replacing the
Consumables

Troubleshooting

Operational
Settings

Appendix

Glossary

4

Introduction

Contact for Inquiries

Refer to the contact list on the last page of the Safety
Precautions manual.

For ABBYY FineReader Sprint, refer to the following web
page:

http://www.abbyy.com

For Presto! PageManager, refer to the following web page:

http://www.newsoftinc.com/support/index.php
http://uk.newsoft.eu.com/support/index.php

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Contents

Index

Introduction

Scanner
Overview

How to Load
Documents

How to Use the
Operator Panel

For other inquiries regarding the scanner, refer to the following
web page:

http://imagescanner.fujitsu.com/scanpartner.html

If the solution to your problem cannot be found on the above
web page, refer to the contact information for your Fujitsu
office on the following web page:

http://imagescanner.fujitsu.com/warranty.html

Contact for Purchasing Consumables or Cleaning
Materials

http://www.fujitsu.com/global/shop/computing/
IMAGE_index.html

Various Ways to
Scan

Daily Care

Replacing the
Consumables

Troubleshooting

Operational
Settings

Appendix

Glossary

5

Conventions

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Contents

Conventions

Safety Information

The attached "Safety Precautions" manual contains important
information about the safe and correct use of this product.
Make sure that you read and understand it before using the
scanner.

Symbols Used in This Manual

The following indications are used in this manual to obviate
any chance of accident or damage to you, people near you,
and your property. Warning labels consist of a symbol
indicating the severity and a warning statement. The symbols
and their meanings are as follows.

This indication alerts operators to an operation
that, if not strictly observed, may result in severe
injury or death.

This indication alerts operators to an operation
that, if not strictly observed, may result in safety
hazards to personnel or damage to the product.

Abbreviations Used in This Manual

The operating systems and products in this manual are
indicated as follows.

Name Indication

Windows

Windows

Windows

Windows Vista

Windows Vista

Windows Vista

Windows Vista

Windows Vista

Windows Server

Windows Server

Windows

Windows

®

XP Home Edition

®

XP Professional

®

XP Professional x64 Edition

®

7 Home Premium (32-bit/64-bit)

®

7 Professional (32-bit/64-bit)

®

Home Basic (32-bit/64-bit)

®

Home Premium (32-bit/64-bit)

®

Business (32-bit/64-bit)

®

Enterprise (32-bit/64-bit)

®

Ultimate (32-bit/64-bit)

®

2008 Standard (32-bit/64-bit)

®

2008 R2 Standard (64-bit)

Windows XP
(*1)

Windows
Vista (*1)

Windows
Server 2008
(*1)

Windows 7
(*1)

Index

Introduction

Scanner
Overview

How to Load
Documents

How to Use the
Operator Panel

Various Ways to
Scan

Daily Care

Replacing the
Consumables

Troubleshooting

Operational
Settings

Windows

Windows

®

7 Enterprise (32-bit/64-bit)

®

7 Ultimate (32-bit/64-bit)

Appendix

Glossary

6

Conventions

Name Indication

Windows Server® 2012 Standard (64-bit)

Windows Server

Windows

Windows

Windows

Windows

Windows

®

®

®

®

®

®

2012 R2 Standard (64-bit)

8 (32-bit/64-bit)

8 Pro (32-bit/64-bit)

8 Enterprise (32-bit/64-bit)

8.1 (32-bit/64-bit)

8.1 Pro (32-bit/64-bit)

Windows
Server 2012
(*1)

Windows
Server 2012
R2 (*1)

Windows 8
(*1)

Windows 8.1
(*1)

Name Indication

PaperStream IP (TWAIN) for ScanPartner PaperStream

IP driver

PaperStream IP (TWAIN x64) for ScanPartner

PaperStream IP (ISIS) for ScanPartner

*1: Where there is no distinction between the different versions of the

above operating system, the general term "Windows" is used.

*2: This is optional. For details, refer to "A.4 Scanner Options" (page 151).

Arrow Symbols in This Manual

Right-arrow symbols (J) are used to separate icons or menu
options you should select in succession.
Example: Click [Start] menu J [Control Panel].

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Contents

Index

Introduction

Scanner
Overview

How to Load
Documents

How to Use the
Operator Panel

Various Ways to
Scan

Windows

Microsoft

Microsoft

Microsoft

Microsoft

Presto!™ PageManager™ 9

ABBYY

ScanSnap Carrier Sheet (*2) Carrier Sheet

®

8.1 Enterprise (32-bit/64-bit)

®

Word

®

Office Word

®

®

™

FineReader™ 9.0 Sprint

®

Excel

Office Excel

®

Word

Excel

Presto!
PageManager

ABBYY
FineReader
Sprint

Daily Care

Replacing the
Consumables

Troubleshooting

Operational
Settings

Appendix

Glossary

7

Conventions

Screen Examples in This Manual

Microsoft product screenshots are reprinted with permission
from Microsoft Corporation.
The screen examples in this manual are subject to change
without notice in the interest of product improvement.
If the actual displayed screen differs from the screen
examples in this manual, operate by following the actual
displayed screen while referring to the user's manual of the
scanner application that you are using.
The screen examples used in this manual are of the
PaperStream IP driver.
The screenshots used in this manual are of Windows 7. The
actual windows and operations may differ depending on the
operating system. Also, note that with some scanner models,
the screens and operations may differ from this manual when
you update the PaperStream IP driver. In that case, refer to
the manual provided upon updating the driver.

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Contents

Index

Introduction

Scanner
Overview

How to Load
Documents

How to Use the
Operator Panel

Various Ways to
Scan

Daily Care

Replacing the
Consumables

Troubleshooting

Operational
Settings

Appendix

Glossary

8

Contents

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Contents

Contents

How to Use This Manual ................................................................................................................................... 2

Introduction ........................................................................................................................................................ 3

Conventions ....................................................................................................................................................... 6

Chapter 1 Scanner Overview ........................................................................................................................ 15

1.1 Main Features .............................................................................................................................................................. 16

1.2 Parts and Functions .................................................................................................................................................... 17

ScanPartner SP25/ScanPartner SP30........................................................................................................................... 17

ScanPartner SP30F ....................................................................................................................................................... 20

1.3 Turning the Power ON/OFF ........................................................................................................................................ 24

How to Turn the Power ON ............................................................................................................................................ 24

How to Turn the Power OFF .......................................................................................................................................... 24

1.4 Opening/Closing the ADF ........................................................................................................................................... 25

How to Open the ADF .................................................................................................................................................... 25

How to Close the ADF.................................................................................................................................................... 25

Index

Introduction

Scanner
Overview

How to Load
Documents

How to Use the
Operator Panel

Various Ways to
Scan

Daily Care

Replacing the
Consumables

1.5 Opening/Closing the Document Cover (ScanPartner SP30F) ................................................................................. 26

How to Open the Document Cover ................................................................................................................................ 26

How to Close the Document Cover ................................................................................................................................ 26

1.6 Setting Up the ADF Paper Chute (feeder) ................................................................................................................. 27

1.7 Setting Up the Stacker ................................................................................................................................................ 28

ScanPartner SP25/ScanPartner SP30........................................................................................................................... 28

ScanPartner SP30F ....................................................................................................................................................... 30

1.8 Power Saving Mode .................................................................................................................................................... 32

1.9 Basic Flow of Scanning Operation ............................................................................................................................ 33

Troubleshooting

Operational
Settings

Appendix

Glossary

9

Contents

1.10 Bundled Software ........................................................................................................................................................ 35

Bundled Software Overview ........................................................................................................................................... 35

System Requirements .................................................................................................................................................... 36

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Contents

Index

Introduction

How to Install the Bundled Software .............................................................................................................................. 37

Chapter 2 How to Load Documents ............................................................................................................. 38

2.1 Loading Documents in the ADF ................................................................................................................................. 39

Preparation..................................................................................................................................................................... 39

How to Load Documents ................................................................................................................................................ 40

2.2 Loading Documents on the Flatbed (ScanPartner SP30F) ...................................................................................... 41

2.3 Documents for Scanning ............................................................................................................................................ 42

Paper Size...................................................................................................................................................................... 42

Conditions ...................................................................................................................................................................... 42

Loading Capacity............................................................................................................................................................ 45

Area Not to be Perforated .............................................................................................................................................. 46

Conditions for Multifeed Detection ................................................................................................................................. 46

Conditions for Mixed Batch Scanning ............................................................................................................................ 48

Conditions for Automatic Page Size Detection............................................................................................................... 50

Conditions for Using the Carrier Sheet........................................................................................................................... 51

Chapter 3 How to Use the Operator Panel ..................................................................................................52

3.1 Operator Panel ............................................................................................................................................................. 53

Scanner
Overview

How to Load
Documents

How to Use the
Operator Panel

Various Ways to
Scan

Daily Care

Replacing the
Consumables

Troubleshooting

Names and Functions .................................................................................................................................................... 53

Signals on the indicator .................................................................................................................................................. 54

Chapter 4 Various Ways to Scan ................................................................................................................. 55

4.1 Summary ...................................................................................................................................................................... 56

4.2 Scanning Documents of Different Types and Sizes ................................................................................................ 57

Documents with Different Widths ................................................................................................................................... 57

Documents Larger than A4/Letter Size .......................................................................................................................... 58

Operational
Settings

Appendix

Glossary

10

Contents

Scanning Photographs and Clippings ............................................................................................................................ 60

Long Page Scanning ...................................................................................................................................................... 62

Scanning a Book (ScanPartner SP30F)......................................................................................................................... 63

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Contents

Index

Introduction

Scanning a Large Document on the Flatbed (ScanPartner SP30F) .............................................................................. 65

4.3 Advanced Scanning .................................................................................................................................................... 67

Feeding Documents Manually in the ADF...................................................................................................................... 67

4.4 Customizing the Scanner Settings ............................................................................................................................ 68

Using a Button on the Scanner to Start Scanning.......................................................................................................... 68

Chapter 5 Daily Care ..................................................................................................................................... 70

5.1 Cleaning Materials and Locations that Require Cleaning ....................................................................................... 71

Cleaning Materials.......................................................................................................................................................... 71

Location and Frequency................................................................................................................................................. 72

5.2 Cleaning the Outside .................................................................................................................................................. 73

For ScanPartner SP25/ScanPartner SP30 .................................................................................................................... 73

For ScanPartner SP30F ................................................................................................................................................. 73

5.3 Cleaning the Inside ..................................................................................................................................................... 74

Cleaning the ADF (with Cleaning Paper) ....................................................................................................................... 74

Cleaning the ADF (with cloth)......................................................................................................................................... 75

Cleaning the Flatbed (ScanPartner SP30F)................................................................................................................... 78

5.4 Cleaning the Carrier Sheet ......................................................................................................................................... 79

Scanner
Overview

How to Load
Documents

How to Use the
Operator Panel

Various Ways to
Scan

Daily Care

Replacing the
Consumables

Troubleshooting

Chapter 6 Replacing the Consumables ....................................................................................................... 80

6.1 Consumables and Replacement Cycles ................................................................................................................... 81

6.2 Replacing the Brake Roller ......................................................................................................................................... 82

6.3 Replacing the Pick Roller ........................................................................................................................................... 84

Operational
Settings

Appendix

Glossary

11

Contents

Chapter 7 Troubleshooting ........................................................................................................................... 87

7.1 Paper Jam .................................................................................................................................................................... 88

7.2 Error Indications on Operator Panel ......................................................................................................................... 90

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Contents

Index

Introduction

Temporary Errors ........................................................................................................................................................... 91

Device Errors.................................................................................................................................................................. 92

7.3 Troubleshooting .......................................................................................................................................................... 94

Scanner cannot be powered ON. ................................................................................................................................... 95

Scanning does not start.................................................................................................................................................. 96

Image quality is poor when scanning pictures/photos in black & white.......................................................................... 97

Quality of scanned text or lines is unsatisfactory. .......................................................................................................... 98

Images are distorted or not clear.................................................................................................................................... 99

Vertical streaks appear on the scanned image. ........................................................................................................... 100

When the scanner is turned on, the Check indicator on the operator panel turns on or flashes.................................. 101

Multifeed error occurs frequently.................................................................................................................................. 102

Situation in which the document is not fed into the ADF occurs frequently.................................................................. 104

Paper jams/pick errors occur frequently....................................................................................................................... 105

Scanned images turn out elongated............................................................................................................................. 106

A shadow appears at the top or the bottom of the scanned image. ............................................................................. 107

There are black traces on the document...................................................................................................................... 108

The Carrier Sheet is not fed smoothly. / Paper jams occur. ......................................................................................... 109

Part of the image appears missing when using the Carrier Sheet. .............................................................................. 111

Scanner
Overview

How to Load
Documents

How to Use the
Operator Panel

Various Ways to
Scan

Daily Care

Replacing the
Consumables

Troubleshooting

7.4 Before You Contact the Scanner Service Provider ................................................................................................ 112

General......................................................................................................................................................................... 112

Error Status .................................................................................................................................................................. 113

7.5 Checking the Product Labels ................................................................................................................................... 114

Location........................................................................................................................................................................ 114

Operational
Settings

Appendix

Glossary

12

Contents

Chapter 8 Operational Settings .................................................................................................................. 115

8.1 Starting Up the Software Operation Panel .............................................................................................................. 116

8.2 Password Setting ...................................................................................................................................................... 118

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Contents

Index

Introduction

Setting a Password ...................................................................................................................................................... 118

Setting [View Only mode] ............................................................................................................................................. 119

Clearing [View Only mode]........................................................................................................................................... 120

Changing the Password ............................................................................................................................................... 121

Clearing the Password ................................................................................................................................................. 122

Resetting the Password ............................................................................................................................................... 123

8.3 Configuration Items .................................................................................................................................................. 124

Device Setting .............................................................................................................................................................. 124

Device Setting 2 ........................................................................................................................................................... 126

8.4 Settings Related to Sheet Counters ........................................................................................................................ 129

Checking and Resetting the Sheet Counters ............................................................................................................... 129

Replacement Cycle of Consumables [Life Counter Alarm Setting] .............................................................................. 131

8.5 Settings Related to Scanning ................................................................................................................................... 132

Adjusting the Position to Start the Scan [Offset/Vertical magnification Adjustment] .................................................... 132

Removing Shadows/Streaks that Appear around the Scanned Image

[Page Edge Filler (ADF)]/[Page Edge Filler (FB)] (ScanPartner SP30F).................................................................. 133

Removing a Color from the Scanned Image [Dropout color]........................................................................................ 135

Shortening the Scanning Intervals [Pre-Pick]............................................................................................................... 136

Scanner
Overview

How to Load
Documents

How to Use the
Operator Panel

Various Ways to
Scan

Daily Care

Replacing the
Consumables

Troubleshooting

Number of Paper Feeding Retries................................................................................................................................ 137

Scanning at High Altitude [High Altitude Mode]............................................................................................................ 137

8.6 Settings Related to Multifeed Detection .................................................................................................................. 138

Specifying a Multifeed Detection Method [Multifeed] ................................................................................................... 138

Specifying the Area to Detect Multifeed [Document check area specification for Multifeed Detection]........................ 140

8.7 Settings Related to Waiting Time ............................................................................................................................ 143

Waiting Time in Manual Feed Mode [Manual-feed timeout]......................................................................................... 143

Operational
Settings

Appendix

Glossary

13

Contents

Waiting Time to Enter Power Saving Mode [Power saving] ......................................................................................... 144

8.8 Settings Related to Power ON/OFF ......................................................................................................................... 145

Method of Turning the Scanner ON/OFF [Power SW Control]..................................................................................... 145

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Contents

Index

Introduction

Appendix ..................................................................................................................................................... 146

A.1 Basic Specification ................................................................................................................................................... 147

A.2 Installation Specifications ........................................................................................................................................ 149

A.3 Outer Dimensions ..................................................................................................................................................... 150

ScanPartner SP25/ScanPartner SP30......................................................................................................................... 150

ScanPartner SP30F ..................................................................................................................................................... 150

A.4 Scanner Options ........................................................................................................................................................ 151

A.5 Uninstalling the Software ......................................................................................................................................... 152

Glossary ....................................................................................................................................................... 153

Index ............................................................................................................................................................. 162

Scanner
Overview

How to Load
Documents

How to Use the
Operator Panel

Various Ways to
Scan

Daily Care

Replacing the
Consumables

Troubleshooting

Operational
Settings

Appendix

Glossary

14

TOP

Contents

Index

Chapter 1 Scanner Overview

This chapter explains about the names and functions of the scanner components, as well as the methods for basic
operations.

1.1 Main Features.............................................................................................................................................16

1.2 Parts and Functions....................................................................................................................................17

1.3 Turning the Power ON/OFF........................................................................................................................24

1.4 Opening/Closing the ADF...........................................................................................................................25

1.5 Opening/Closing the Document Cover (ScanPartner SP30F)....................................................................26

1.6 Setting Up the ADF Paper Chute (feeder)..................................................................................................27

1.7 Setting Up the Stacker................................................................................................................................28

1.8 Power Saving Mode ...................................................................................................................................32

1.9 Basic Flow of Scanning Operation .............................................................................................................33

Introduction

Scanner
Overview

How to Load
Documents

How to Use the
Operator Panel

Various Ways to
Scan

Daily Care

Replacing the
Consumables

1.10 Bundled Software .....................................................................................................................................35

Troubleshooting

Operational
Settings

Appendix

Glossary

Chapter 1 Scanner Overview

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Contents

1.1 Main Features

This section explains about the main features of this product.
The scanner is equipped with the following features:

High speed scanning

Realizes a scanning speed of 25 ppm/50 ipm [ScanPartner SP25] (*1),
or 30 ppm/60 ipm [ScanPartner SP30/ScanPartner SP30F] (*1).
Furthermore, you can load up to 50 sheets of documents for continuous
scanning which allows you to quickly digitize a large volume of
documents.

Improved efficiency for pre-scan work

The scanner can perform "batch scanning" which allows you to scan
documents with different paper weights and sizes at once, simplifying
the process of sorting the documents before scanning.

Reduced work loss caused by multifeeds

The scanner mounts an ultrasonic multifeed sensor that accurately
detects "multifeed" errors where two or more sheets are fed through the
scanner at once. This multifeed detection is reliable even when
scanning a mixed batch of documents with different paper weights and
sizes, avoiding potential work loss.

Capable of scanning photographs, clippings, and
documents larger than A4/Letter size

The "Carrier Sheet" is optional, which allows you to scan documents
that are larger than A4/Letter size, as well as non-standard size
documents such as photographs and clippings. You can load multiple
Carrier Sheets or mix it with regular documents in the same batch.

*1: When scanning A4 size documents at 300 dpi.

Index

Introduction

Scanner
Overview

How to Load
Documents

How to Use the
Operator Panel

Various Ways to
Scan

Daily Care

Replacing the
Consumables

Troubleshooting

Operational
Settings

Appendix

Glossary

16

Chapter 1 Scanner Overview

Stacker

Stacks up the ejected documents.

Operator panel

Consists of buttons and indicators (LED).
Can be used to operate the scanner or
check the status.
For details, refer to "Chapter 3 How to Use

the Operator Panel" (page 52).

ADF (Automatic Document Feeder)

Pulls and feeds the documents one sheet at
a time from the ADF paper chute (feeder).
Open to replace consumables or clean the
inside of the scanner.

Side guide

Guides the documents in the width
direction as they are fed into the scanner.

Chute extension 2

Pull out to adjust to the document length.

ADF paper chute (feeder)

Holds the documents to be scanned.

ADF release tab

Pull this tab to open the ADF.

Stacker extension 2

Lift up to adjust to the document length.

Chute extension 1

Pull out to adjust to the document length.

Stacker extension 1

Slide out to adjust to the document length.

Stacker extension 3

Lift up to adjust to the document length.

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Contents

1.2 Parts and Functions

This section shows the names of the scanner parts.

ScanPartner SP25/ScanPartner SP30

■Front

Index

Introduction

Scanner
Overview

How to Load
Documents

How to Use the
Operator Panel

Various Ways to
Scan

Daily Care

Replacing the
Consumables

Troubleshooting

Operational
Settings

Appendix

Glossary

17

Chapter 1 Scanner Overview

USB connector

Used to connect a USB cable.

Security cable slot

Used to connect an anti-theft security cable (commercially available).

Ventilation port

Holes for ventilating hot air from inside the scanner.

Power connector

Used to connect the power cable.
"Power cable" refers to the AC cable and AC adaptor connected together.

■Back

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Contents

Index

Introduction

Scanner
Overview

How to Load
Documents

How to Use the
Operator Panel

Various Ways to
Scan

Daily Care

Replacing the
Consumables

Troubleshooting

Operational
Settings

Appendix

Glossary

18

Chapter 1 Scanner Overview

Pick roller

ADF paper chute (feeder)

Brake roller

■Removable Parts

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Contents

Index

Introduction

Scanner
Overview

How to Load
Documents

How to Use the
Operator Panel

Various Ways to
Scan

Daily Care

Replacing the
Consumables

Troubleshooting

Operational
Settings

Appendix

Glossary

19

Chapter 1 Scanner Overview

Stacker

Stacks up the ejected documents.

Operator panel

Consists of buttons and indicators.
Can be used to operate the scanner or
check the status.
For details, refer to "Chapter 3 How to Use

the Operator Panel" (page 52).

ADF (Automatic Document Feeder)

Pulls and feeds the documents one sheet at
a time from the ADF paper chute (feeder).
Open to replace consumables or clean the
inside of the scanner.

Side guide

Guides the documents in the width direction
as they are fed into the scanner.

Chute extension 2

Pull out to adjust to the document length.

ADF paper chute (feeder)

Holds the documents to be scanned.

ADF release tab

Pull this tab to open the ADF.

Flatbed

For scanning documents (e.g. thin paper,
books) that cannot be scanned with the
ADF.

Chute extension 1

Pull out to adjust to the document length.

Stacker extension

Lift up to adjust to the document length.

Transport lock switch

Locks the carrier unit (which is inside the
flatbed) to prevent damage during
transportation.

ScanPartner SP30F

TOP

Contents

Index

■Front

Introduction

Scanner
Overview

How to Load
Documents

How to Use the
Operator Panel

Various Ways to
Scan

Daily Care

Replacing the
Consumables

Troubleshooting

Operational
Settings

Appendix

Glossary

20

Chapter 1 Scanner Overview

Document bed

Place a document on the glass section.

Document pad

Holds the document down against the document bed.

Document cover

Close it to hold the document in place.

■Inside

TOP

Contents

Index

Introduction

Scanner
Overview

How to Load
Documents

How to Use the
Operator Panel

Various Ways to
Scan

Daily Care

Replacing the
Consumables

Troubleshooting

Operational
Settings

Appendix

Glossary

21

Chapter 1 Scanner Overview

USB connector

Used to connect a USB cable.

Security cable slot

Used to connect an anti-theft security cable (commercially available).

Ventilation port

Holes for ventilating hot air from inside the scanner.

Power connector

Used to connect the power cable.
"Power cable" refers to the AC cable and AC adaptor connected together.

■Back

TOP

Contents

Index

Introduction

Scanner
Overview

How to Load
Documents

How to Use the
Operator Panel

Various Ways to
Scan

Daily Care

Replacing the
Consumables

Troubleshooting

Operational
Settings

Appendix

Glossary

22

Chapter 1 Scanner Overview

Pick roller

ADF paper chute (feeder)

Brake roller

Document cover

■Removable Parts

TOP

Contents

Index

Introduction

Scanner
Overview

How to Load
Documents

How to Use the
Operator Panel

Various Ways to
Scan

Daily Care

Replacing the
Consumables

Troubleshooting

Operational
Settings

Appendix

Glossary

23

Chapter 1 Scanner Overview

[Power] Button

TOP

Contents

1.3 Turning the Power ON/OFF

This section explains how to power on/off the scanner.

HINT

You can select a method by which the scanner is powered on/off from
one of the following:

z Press the [Power] button on the operator panel
z Use an AC power strip that handles the power supply for peripherals

such as a scanner when the computer is powered on/off
z Have the scanner turn on/off in sync with the computer's power
For details, refer to "Method of Turning the Scanner ON/OFF [Power

SW Control]" (page 145).

How to Turn the Power ON

1 Press the [Power] button on the operator panel.

Check

Scan
/Stop

Power

How to Turn the Power OFF

1 Press the [Power] button on the operator panel for more

than 2 seconds.

D The scanner is turned off, and the Power indicator turns off.

Index

Introduction

Scanner
Overview

How to Load
Documents

How to Use the
Operator Panel

Various Ways to
Scan

Daily Care

Replacing the
Consumables

D The scanner is turned on, and during initialization, the Power

indicator flashes.
When the Power indicator turns on, the scanner is in ready status.

HINT

When you press the [Power] button, the Check indicator will flash
once. Note that this is an initial diagnosis, and not a malfunction.

Troubleshooting

Operational
Settings

Appendix

Glossary

24

Chapter 1 Scanner Overview

ADF release tab

TOP

Contents

1.4 Opening/Closing the ADF

This section describes how to open and close the ADF.

How to Open the ADF

1 Remove all documents from the ADF paper chute

(feeder).

2 Pull the ADF release tab towards you to open the ADF.

Index

Introduction

How to Close the ADF

Scanner
Overview

1 Close the ADF.

Push the center of the ADF until it locks in place.

How to Load
Documents

How to Use the
Operator Panel

Various Ways to
Scan

Daily Care

Be careful not to have your fingers caught
when the ADF closes.

Replacing the
Consumables

ATTENTION

Make sure that there is no foreign matter caught inside the ADF.

Troubleshooting

Be careful not to have your fingers caught
when the ADF closes.

Operational
Settings

Appendix

Glossary

25

Chapter 1 Scanner Overview

Document cover

TOP

Contents

1.5 Opening/Closing the Document Cover (ScanPartner SP30F)

This section describes how to open and close the document
cover.

How to Open the Document Cover

1 Open the document cover.

How to Close the Document Cover

1 Gently close the document cover.

Index

Introduction

Scanner
Overview

How to Load
Documents

How to Use the
Operator Panel

Various Ways to
Scan

Daily Care

Replacing the
Consumables

Troubleshooting

Operational
Settings

Appendix

Glossary

26

Chapter 1 Scanner Overview

Chute extension 1

Chute extension 2

TOP

Contents

1.6 Setting Up the ADF Paper Chute (feeder)

Documents loaded in the ADF paper chute (feeder) are fed
into the ADF one by one.
Using the chute extensions will keep the documents straight
and feed them smoothly.

1 Pull out chute extension 1.

HINT

Make sure to hold the scanner while you pull out the chute
extension 1.

2 Pull out chute extension 2.

HINT

Make sure to hold the scanner while you pull out the chute
extension 2.

Index

Introduction

Scanner
Overview

How to Load
Documents

How to Use the
Operator Panel

Various Ways to
Scan

Daily Care

Replacing the
Consumables

Troubleshooting

Operational
Settings

Appendix

Glossary

27

Chapter 1 Scanner Overview

Stacker

Stacker
extension 1

TOP

Contents

1.7 Setting Up the Stacker

Documents loaded in the ADF paper chute (feeder) are
ejected onto the stacker one by one.
Using the stacker and stacker extensions will keep the
documents straight and stack them neatly.

ScanPartner SP25/ScanPartner SP30

■A6 (landscape) or larger

1 Bring down the stacker from the top towards you.

Index

Introduction

2 Slide out stacker extension 1 towards you.

Scanner
Overview

How to Load
Documents

How to Use the
Operator Panel

Various Ways to
Scan

Daily Care

Replacing the
Consumables

Troubleshooting

Operational
Settings

Appendix

Glossary

28

Chapter 1 Scanner Overview

Stacker extension 2

Stacker

3 Lift up stacker extension 2 towards you.

TOP

Contents

■A7 (landscape) or smaller

Index

1 Bring down the stacker from the top towards you.

Introduction

Scanner
Overview

How to Load
Documents

How to Use the
Operator Panel

Various Ways to
Scan

Daily Care

Replacing the
Consumables

Troubleshooting

Operational
Settings

Appendix

Glossary

29

Chapter 1 Scanner Overview

Stacker extension 3

Stacker

2 Lift up stacker extension 3.

TOP

Contents

ScanPartner SP30F

Index

■A5 (portrait) or larger

1 Lift up the stacker towards you.

Introduction

Scanner
Overview

How to Load
Documents

How to Use the
Operator Panel

Various Ways to
Scan

Daily Care

Replacing the
Consumables

ATTENTION

Do not bend stacker extension 3 more than 90 degrees, because it
may break.

Troubleshooting

Operational
Settings

Appendix

Glossary

30

Chapter 1 Scanner Overview

Stacker extension

■A6 (portrait)/A5 (landscape) or smaller

TOP

Contents

Index

1 Lift up the stacker extension.

Introduction

Scanner
Overview

How to Load
Documents

How to Use the
Operator Panel

Various Ways to
Scan

Daily Care

Replacing the
Consumables

ATTENTION

Do not bend the stacker extension more than 90 degrees, because
it may break.

Troubleshooting

Operational
Settings

Appendix

Glossary

31

Chapter 1 Scanner Overview

TOP

Contents

1.8 Power Saving Mode

Power saving mode keeps the power consumption low when
the scanner has not been used for a certain period of time.
If the scanner is left powered on for 15 minutes without being
used, it automatically enters power saving mode.
Even after the scanner enters power saving mode, the Power
indicator remains turned on.
To resume from power saving mode, perform one of the
following:

z Load a document in the ADF paper chute (feeder).
z Press the [Scan/Stop] button on the operator panel.
z Perform scanning from an application.

When the scanner resumes from power saving mode, the
Power indicator flashes until the scanner enters ready status.

If the scanner is not operated for a certain period of time, it
turns off automatically to reduce power consumption while the
scanner is in standby.
To disable this function, clear the [Power off after a certain
period of time] check box in [Device Setting] of the Software
Operation Panel. For details, refer to "Waiting Time to Enter

Power Saving Mode [Power saving]" (page 144).

To turn the scanner back on after it has turned off
automatically, press the [Power] button on the operator panel.
For details, refer to "1.3 Turning the Power ON/OFF" (page

24).

ATTENTION

z The scanner may not enter power saving mode if there was a

document remaining on the paper path.
For details about how to remove a document, refer to "7.1 Paper

Jam" (page 88).

z Depending on the application being used, the scanner might not turn

off even if the [Power off after a certain period of time] check box is
selected.

z If the scanner turns off automatically while you are using an image

scanning application, close the application before you turn the
scanner back on.

HINT

The waiting time for entering power saving mode can be changed in the
Software Operation Panel.
For details, refer to "Waiting Time to Enter Power Saving Mode [Power

saving]" (page 144).

Index

Introduction

Scanner
Overview

How to Load
Documents

How to Use the
Operator Panel

Various Ways to
Scan

Daily Care

Replacing the
Consumables

Troubleshooting

Operational
Settings

Appendix

Glossary

32

Chapter 1 Scanner Overview

TOP

Contents

1.9 Basic Flow of Scanning Operation

This section explains about the basic flow of performing a
scan.
In order to perform a scan, you need a scanner driver and an
image scanning application that supports the scanner driver.
This product includes the following scanner drivers, and an
image scanning application.

z Scanner drivers

- PaperStream IP (TWAIN) for ScanPartner

- PaperStream IP (TWAIN x64) for ScanPartner

- PaperStream IP (ISIS) for ScanPartner

z Image scanning application

- Presto! PageManager

- ABBYY FineReader Sprint

HINT

For details about the scanner drivers and image scanning application,
refer to "1.10 Bundled Software" (page 35).

Scanning procedures and operations will vary slightly
according to the image scanning application.
For details, refer to the manual of the image scanning
application.
The following describes the normal procedure for scanning.

1 Turn on the scanner.

For details, refer to "1.3 Turning the Power ON/OFF" (page 24).

2 Load a document in the ADF paper chute (feeder).

Load a document face-down in the ADF paper chute (feeder).

For details, refer to "Chapter 2 How to Load Documents" (page 38).

3 Start the image scanning application.

4 Select a scanner driver.

For some image scanning applications, it may not be necessary to
select a scanner driver.

5 In the scanner driver's setup dialog box, configure the

scan settings.

For some image scanning applications, the scanner driver's setup
dialog box may not appear.

Index

Introduction

Scanner
Overview

How to Load
Documents

How to Use the
Operator Panel

Various Ways to
Scan

Daily Care

Replacing the
Consumables

Troubleshooting

Operational
Settings

Appendix

Glossary

33

Chapter 1 Scanner Overview

6 Scan the document with the image scanning application.

ATTENTION

Do not unplug the USB cable or log off the user account when the
scanner and the computer are communicating, for instance, during
scanning.

TOP

Contents

Index

Introduction

Scanner
Overview

How to Load
Documents

How to Use the
Operator Panel

Various Ways to
Scan

Daily Care

Replacing the
Consumables

Troubleshooting

Operational
Settings

Appendix

Glossary

34

Chapter 1 Scanner Overview

TOP

Contents

1.10 Bundled Software

Bundled Software Overview

The following software is bundled with this product.

z PaperStream IP drivers

PaperStream IP drivers are scanner drivers that conform to TWAIN/
ISIS standards. There are three types of
PaperStream IP drivers.

- PaperStream IP (TWAIN) for ScanPartner
This scanner driver conforms to the TWAIN standard. It is used
to operate the scanner from 32-bit applications that conform to
the TWAIN standard.

- PaperStream IP (TWAIN x64) for ScanPartner
This scanner driver conforms to the TWAIN standard. It is used
to operate the scanner from 64-bit applications that conform to
the TWAIN standard.
This driver can be installed in 64-bit operating systems.

- PaperStream IP (ISIS) for ScanPartner
This scanner driver conforms to the ISIS standard. It is used to
operate the scanner from applications that conform to the ISIS
standard.

For details, refer to the PaperStream IP driver Help.

z Software Operation Panel

This application allows you to configure various settings such as the
operation of the scanner and managing the consumables. It is
installed together with the PaperStream IP driver.
For details, refer to "Chapter 8 Operational Settings" (page 115).

z Error Recovery Guide

Details the status of the scanner and explains how to resolve
problems encountered. It is installed together with the PaperStream
IP driver.

z Presto! PageManager

This image scanning application supports PaperStream IP (TWAIN)
for ScanPartner. It allows the easy scanning, sharing, and organizing
of documents.
For details, refer to the Presto! PageManager Help and manual.

z ABBYY FineReader Sprint

This application supports PaperStream IP (TWAIN) for ScanPartner.
The WIA driver is not supported. This application allows you to
convert scanned images into Word or Excel (*1) files.
For details, refer to the ABBYY FineReader Sprint Help.

z Manual

Safety Precautions and the Operator's Guide are installed.

*1: Microsoft

®

Office products must be installed.

For details about how to configure scanner settings and scan
different types of documents with the image scanning
application, refer to "Chapter 4 Various Ways to Scan" (page

55).

Index

Introduction

Scanner
Overview

How to Load
Documents

How to Use the
Operator Panel

Various Ways to
Scan

Daily Care

Replacing the
Consumables

Troubleshooting

Operational
Settings

Appendix

Glossary

35

Chapter 1 Scanner Overview

System Requirements

System requirements are described below.

Operating
system

z Windows

later)

z Windows

z Windows

Pack 2 or later)

z Windows Vista

Pack 1 or later)

z Windows Vista

(Service Pack 1 or later)

z Windows Vista

Pack 1 or later)

z Windows Vista

Pack 1 or later)

z Windows Vista

Pack 1 or later)

z Windows Server

z Windows Server

z Windows

z Windows

z Windows

z Windows

z Windows Server

z Windows Server

®

XP Home Edition (Service Pack 3 or

®

XP Professional (Service Pack 3 or later)

®

XP Professional x64 Edition (Service

®

Home Basic (32-bit/64-bit) (Service

®

Home Premium (32-bit/64-bit)

®

Business (32-bit/64-bit) (Service

®

Enterprise (32-bit/64-bit ) (Service

®

Ultimate (32-bit/64-bit) (Service

®

2008 Standard (32-bit/64-bit) (*1)

®

2008 R2 Standard (64-bit) (*1)

®

7 Home Premium (32-bit/64-bit)

®

7 Professional (32-bit/64-bit)

®

7 Enterprise (32-bit/64-bit)

®

7 Ultimate (32-bit/64-bit)

®

2012 Standard (64-bit) (*1)(*2)

®

2012 R2 Standard (64-bit) (*1)(*2)

Operating
system

CPU

Memory 1 GB or more (Recommended: 4 GB or more)

Display
resolution

Disk space 2.2 GB or more of free hard disk space (*3)

DVD drive Required for software installation

Interface USB 2.0/1.1

*1: Presto! PageManager and ABBYY FineReader Sprint are not

supported.

*2: The software bundled with the scanner operates as a desktop

application.

*3: Disk space is required based on the size of files to be saved during

scanning.

z Windows

z Windows

z Windows

z Windows

z Windows

z Windows

®

Intel

(Recommended: Intel
except mobile device processors)

1024 × 768 pixels or higher, 65536 colors or more

®

8 (32-bit/64-bit) (*2)

®

8 Pro (32-bit/64-bit) (*2)

®

8 Enterprise (32-bit/64-bit) (*2)

®

8.1 (32-bit/64-bit) (*2)

®

8.1 Pro (32-bit/64-bit) (*2)

®

8.1 Enterprise (32-bit/64-bit) (*2)

Pentium® 4 1.8 GHz or higher

®

Core™ i5 2.5 GHz or higher,

TOP

Contents

Index

Introduction

Scanner
Overview

How to Load
Documents

How to Use the
Operator Panel

Various Ways to
Scan

Daily Care

Replacing the
Consumables

Troubleshooting

Operational
Settings

Appendix

Glossary

36

Chapter 1 Scanner Overview

How to Install the Bundled Software

This section describes how to install the software included on
the "Setup DVD-ROM".
The following software can be installed:

z PaperStream IP (TWAIN) for ScanPartner
z PaperStream IP (TWAIN x64) for ScanPartner
z PaperStream IP (ISIS) for ScanPartner
z Software Operation Panel
z Error Recovery Guide
z Presto! PageManager
z ABBYY FineReader Sprint
z Manual

TOP

Contents

3 Click the [Install software] button.

Index

Introduction

Scanner
Overview

How to Load
Documents

How to Use the
Operator Panel

ATTENTION

If previous versions of this software have already been installed,
uninstall them before continuing. For details about how to uninstall
software, refer to "A.5 Uninstalling the Software" (page 152).

1 Turn on the computer, and log on to Windows as a user

with Administrator privileges.

2 Insert the Setup DVD-ROM into the DVD drive.

D The [ScanPartner Setup] dialog box is displayed.

HINT

If the [ScanPartner Setup] dialog box is not displayed, use either
"Explorer" or "Computer" to locate and double-click on "Setup.exe"
on the Setup DVD-ROM.

D The software information window appears.

4 Check the information and click the [Next] button.

5 Click the button for the software you want to install.

6 Follow the instructions displayed on the dialog box to

install the software.

Various Ways to
Scan

Daily Care

Replacing the
Consumables

Troubleshooting

Operational
Settings

Appendix

Glossary

37

TOP

Contents

Index

Chapter 2 How to Load Documents

This chapter explains how to load documents on the scanner.

2.1 Loading Documents in the ADF..................................................................................................................39

2.2 Loading Documents on the Flatbed (ScanPartner SP30F) ........................................................................41

2.3 Documents for Scanning ............................................................................................................................42

Introduction

Scanner
Overview

How to Load
Documents

How to Use the
Operator Panel

Various Ways to
Scan

Daily Care

Replacing the
Consumables

Troubleshooting

Operational
Settings

Appendix

Glossary

Chapter 2 How to Load Documents

TOP

Contents

2.1 Loading Documents in the ADF

This section explains how to load documents in the ADF.

Preparation

HINT

For details about the paper size and quality required for normal
operations, refer to "2.3 Documents for Scanning" (page 42).

1 If you are loading multiple sheets, check the documents.

1 Check if the documents to be loaded are of the same width or

different widths.
Ways to load documents differ depending on whether they are the
same width or not.
If the document width varies, refer to "Conditions for Mixed Batch

Scanning" (page 48) or "Documents with Different Widths" (page

57).

2 Check the number of sheets.

Up to 50 sheets can be loaded (with paper weight of 80 g/m
and thickness of the document stack under 5 mm).
For details, refer to "Loading Capacity" (page 45).

2

[20 lb]

2 Fan the documents.

1 Grab a stack of documents, which should be 5 mm or less.

2 Hold both ends of the documents and fan them a few times.

3 Rotate the documents by 90 degrees and fan them in the same

manner.

4 Perform steps 1 to 3 for all documents.

5 Align the edges of the documents.

HINT

For more details about how to fan documents, refer to the Error
Recovery Guide.

Index

Introduction

Scanner
Overview

How to Load
Documents

How to Use the
Operator Panel

Various Ways to
Scan

Daily Care

Replacing the
Consumables

Troubleshooting

Operational
Settings

Appendix

Glossary

39

Chapter 2 How to Load Documents

Side guides

How to Load Documents

1 Pull out the chute extensions according to the length of

the document.

For details, refer to "1.6 Setting Up the ADF Paper Chute (feeder)"

(page 27).

4 Adjust the side guides to the width of the document.

Do not leave space between the side guides and the document.

Otherwise, the document may be fed skewed.

TOP

Contents

Index

Introduction

Scanner
Overview

2 Lift the stacker and stacker extension according to the

3 Load a document in the ADF paper chute (feeder).

length of the document.

For details, refer to "1.7 Setting Up the Stacker" (page 28).

Load a document face-down in the ADF paper chute (feeder).

ATTENTION

Remove all paper clips and staples. Reduce the number of sheets
if a multifeed or pick error occurs.

5 Scan the document with the image scanning application.

For details, refer to the manual of the image scanning application.

How to Load
Documents

How to Use the
Operator Panel

Various Ways to
Scan

Daily Care

Replacing the
Consumables

Troubleshooting

Operational
Settings

Appendix

Glossary

40

Chapter 2 How to Load Documents

ABC

ABC

ABC

Reference point

TOP

Contents

2.2 Loading Documents on the Flatbed (ScanPartner SP30F)

1 Open the document cover.

For details, refer to "1.5 Opening/Closing the Document Cover

(ScanPartner SP30F)" (page 26).

2 Load a document on the document bed.

Place the document face-down to align its top left-hand corner with
the reference point.

3 Close the document cover.

For details, refer to "1.5 Opening/Closing the Document Cover

(ScanPartner SP30F)" (page 26).

4 Scan the document with the image scanning application.

For details, refer to the manual of the image scanning application.

Index

Introduction

Scanner
Overview

How to Load
Documents

How to Use the
Operator Panel

Various Ways to
Scan

Daily Care

Replacing the
Consumables

Troubleshooting

Operational
Settings

Appendix

Glossary

41

Chapter 2 How to Load Documents

TOP

Contents

2.3 Documents for Scanning

Paper Size

The following paper sizes can be scanned:

ADF Maximum: A4 portrait (210 × 297 mm/8.3 × 11.7 in.),

legal (8.5 × 14 in.), long page (*1) (216 × 863 mm/8.5
× 34 in., 210 × 3048 mm/8.3 × 120 in.)

Minimum: A8 (52 × 74 mm/2 × 2.9 in.)

Flatbed Maximum: 216 × 297 mm/8.5 × 11.7 in.

*1: Depending on the application or scan settings (e.g. paper size), there

may be insufficient memory to perform scanning.
To scan documents longer than 863 mm (34 in.), set the resolution to
200 dpi or lower.

Conditions

Paper type

The following paper types are recommended:

z Wood-free paper
z Wood-containing paper
z PPC paper (recycled)
z Plastic card

When using paper types other than the above, make sure to test with
the same type of paper first to check if the document can be scanned.

Paper weight (thickness)

The following paper weights can be used:

2

z 41 to 209 g/m

z 127 to 209 g/m
z 1.4 mm or less for plastic cards

(11 to 56 lb)

2

(34 to 56 lb) for A8 size

Index

Introduction

Scanner
Overview

How to Load
Documents

How to Use the
Operator Panel

Various Ways to
Scan

Daily Care

Replacing the
Consumables

Troubleshooting

Operational
Settings

Appendix

Glossary

42

Chapter 2 How to Load Documents

Precautions

The following types of documents may not be scanned successfully:
z Documents of non-uniform thickness (e.g. envelopes, documents with

attachments)

z Wrinkled or curled documents
z Folded or torn documents
z Tracing paper
z Coated paper
z Carbon paper
z Photosensitive paper
z Perforated documents
z Documents that are not square or rectangular

z Thin paper (less than 41 g/m
z Photographs (photographic paper)

The following types of documents must not be scanned:

z Paper-clipped or stapled documents
z Documents on which the ink is still wet
z Documents smaller than A8 size (portrait)
z Documents wider than 216 mm (8.5 in.)
z Documents other than paper/plastic card such as fabric, metal foil

and OHP film

z Important documents that must not be damaged or smeared

2

)

ATTENTION

z Since carbonless papers contain chemical substances that may

harm the rollers (e.g. pick roller), take note of the following.
Cleaning : If paper jams occur frequently, clean the brake

roller and pick roller.
For details, refer to "Chapter 5 Daily Care"

(page 70).

Consumable replacement: The life of the brake roller and pick roller

may end sooner compared to scanning wood­containing papers.

z When scanning wood-containing papers, the life of the brake roller

and pick roller may end sooner compared to scanning wood-free
papers.

z Brake roller and pick roller may be damaged when a photo/sticky

note on the document contacts these parts during scanning.

z The surface of the document may be damaged when scanning gloss

papers such as photographs.

TOP

Contents

Index

Introduction

Scanner
Overview

How to Load
Documents

How to Use the
Operator Panel

Various Ways to
Scan

Daily Care

Replacing the
Consumables

Troubleshooting

Operational
Settings

Appendix

Glossary

43

Chapter 2 How to Load Documents

Back

ATTENTION

z When you scan plastic cards, take note of the following.

- Up to three plastic cards can be loaded in the ADF paper chute
(feeder).
Note that you can only load one card at a time if the plastic card is
embossed.

- It is recommended to place the card face-down in the ADF paper
chute (feeder).

- Cards should be within the following specifications:
ISO7810 ID-1 type compliant
Size : 85.6 × 53.98 mm
Thickness : 1.4 mm or less
Material : PVC (polyvinyl chloride) or PVCA (polyvinyl chloride

acetate)

Make sure to check if the card can be scanned first.

- Rigid cards may not be fed properly.

- If the surface of the card is dirty with grease marks (e.g.
fingerprints) and such, perform scanning after wiping the dirt off.

- Scanning thick documents such as plastic cards will be falsely
detected as multifeed.
In that case, disable multifeed detection.

HINT

z When scanning semi-transparent documents, increase the

brightness for scanning to avoid bleed-through.

z When you scan documents written in lead pencil, make sure to clean

the rollers frequently. Otherwise, the rollers will be contaminated
which may leave black traces on the document or cause feeding
errors.
For details about cleaning, refer to "Chapter 5 Daily Care" (page 70).

z If multifeeds, pick errors or paper jams occur frequently, refer to "7.3

Troubleshooting" (page 94).

z When you scan documents with the ADF, all documents must be flat

on the leading edge. Make sure that curls on the leading edge of the

documents are kept within the following range.

30 mm or more

(1.18 in.)

Feeding direction

Leading edgeLeading edge

3 mm
or less
(0.12 in.)

30 mm or more

(1.18 in.)

Feeding direction

5 mm
or less

Scanned side Scanned side

(0.20 in.)

TOP

Contents

Index

Introduction

Scanner
Overview

How to Load
Documents

How to Use the
Operator Panel

Various Ways to
Scan

Daily Care

Replacing the
Consumables

Troubleshooting

Operational
Settings

Appendix

Glossary

44

Chapter 2 How to Load Documents

Loading Capacity

TOP

Contents

Index

The number of sheets that can be loaded in the ADF paper chute (feeder) is determined by the paper size and paper weight. See
the graph below.

A4/Letter or smaller

Legal

60

50

40

30

Capacity (sheets)

20

10

0

41 64

60

50

52

Paper weight (g/m

50

41

35

29

80 104 127

2

)

29

24

25

20

157

19

15

209

Introduction

Scanner
Overview

How to Load
Documents

How to Use the
Operator Panel

Various Ways to
Scan

Daily Care

Replacing the
Consumables

Unit Conversion

2

g/m

lb 11 14 17 20 21 24 28 34 42 56

kg 35 45 55 64.5 69 77.5 90 110 135 180

41 52 64 75 80 90 104 127 157 209

Troubleshooting

Operational
Settings

Appendix

Glossary

45

Chapter 2 How to Load Documents

( Unit: mm)

To p

Reference point

Front side

Feed
direction

Bottom

35

Center

Area Not to be Perforated

An error may occur when there are punched holes in the area
shaded in light blue in the following figure. Such documents
can be scanned by using the flatbed (ScanPartner SP30F).

ATTENTION

The above condition applies when the document is set to the center of
the pick roller width.

HINT

If there are any holes in the 35 mm-wide central column, you can move
the document to the left or right to avoid an error.

Conditions for Multifeed Detection

Multifeed is an error where two or more sheets are fed through
the ADF at once. It is also called a multifeed when a different
document length is detected.
Multifeed detection is performed by either checking the
overlapping of documents, length of the documents, or the
combination of both. The following conditions are required for
an accurate detection.

Detection by overlapping

z Paper weight: 41 to 209 g/m2 (11 to 56 lb)
z Do not punch holes within 35 mm (1.38 in.) over the center of the

document. See Fig.1.

z Do not attach other documents within 35 mm (1.38 in.) over the

center of the document. See Fig.1.

Detection by length

z Load documents of the same paper length in the ADF paper chute

(feeder).

z Variance in document lengths: 1% or less
z Do not punch holes within 35 mm (1.38 in.) over the center of the

document. See Fig.1.

Detection by overlapping and length

z Load documents of the same paper length in the ADF paper chute

(feeder).

z Paper weight: 41 to 209 g/m
z Variance in document lengths: 1% or less
z Do not punch holes within 35 mm (1.38 in.) over the center of the

document. See Fig.1.

z Do not attach other documents within 35 mm (1.38 in.) over the

center of the document. See Fig.1.

2

(11 to 56 lb)

TOP

Contents

Index

Introduction

Scanner
Overview

How to Load
Documents

How to Use the
Operator Panel

Various Ways to
Scan

Daily Care

Replacing the
Consumables

Troubleshooting

Operational
Settings

Appendix

Glossary

46

Chapter 2 How to Load Documents

Fig. 1

Reference point

Front side

35

To p

HINT

z Accuracy of multifeed detection may drop with some documents.

Multifeed cannot be detected for the top 30 mm of a document.

z For the shaded area in Fig. 1, you can also specify a length not to

detect multifeeds in the Software Operation Panel.
For details, refer to "8.6 Settings Related to Multifeed Detection"

(page 138).

TOP

Contents

Index

Introduction

Scanner
Overview

How to Load
Documents

Feed
direction

Bottom

Center

ATTENTION

z The above condition applies when the document is set to the center

of the pick roller width.

z When you use detection by overlapping, scanning thick documents

such as plastic cards will be falsely detected as multifeed.
In that case, disable multifeed detection.

( Unit: mm)

How to Use the
Operator Panel

Various Ways to
Scan

Daily Care

Replacing the
Consumables

Troubleshooting

Operational
Settings

Appendix

Glossary

47

Chapter 2 How to Load Documents

39 mm

Pick roller

Conditions for Mixed Batch Scanning

The following conditions apply when scanning a mixed batch
of documents with different paper weights/friction coefficients/
sizes. Make sure to test a few sheets first to check if the
documents can be scanned.
For details about scanning, refer to "Documents with Different

Widths" (page 57).

Paper direction

Align the direction of the paper fiber with the feed direction.

Paper weight

The following paper weights can be used:

2

41 to 209 g/m

Friction coefficient

It is recommended to use the same type of paper from the same
manufacturer.
When papers of different manufacturers/brands are mixed, it affects the
feeding performance as the difference in the friction coefficient
increases.
The following friction coefficients are recommended:

0.35 to 0.60 (reference value for paper friction coefficient)

Document position

Use paper sizes that fit the 39 mm width of the pick roller in the center.

(11 to 56 lb)

Paper size

When you scan a mixed batch with different sizes, not feeding the
documents straight may cause paper jams or part of the image to
appear missing.
It is recommended to check the documents thoroughly before scanning
and also check the image if the document was skewed.

ATTENTION

z When scanning a mixed batch with different sizes, documents are

more likely to skew because the side guides do not contact every
sheet.

z Do not use [Check Length] or [Check Overlapping and Length] for

multifeed detection.

Documents that cannot be scanned in a mixed batch

The following types of documents cannot be mixed in the same batch:

z Carbonless paper
z Bond paper
z Perforated documents
z Thermal paper
z Carbon-backed paper
z OHP film
z Tracing paper

TOP

Contents

Index

Introduction

Scanner
Overview

How to Load
Documents

How to Use the
Operator Panel

Various Ways to
Scan

Daily Care

Replacing the
Consumables

Troubleshooting

Operational
Settings

Appendix

Glossary

48

Chapter 2 How to Load Documents

Combinations of standard paper sizes in a mixed batch

Refer to the table below for a guideline of the range available for mixed batch scanning.
However, note that not feeding the documents straight may cause paper jams or part of the image to appear missing.
It is recommended to check the documents thoroughly before scanning and also check the image if the document was skewed.

Maximum size LTR (P)

Carrier
Sheet

Width (mm) (*1) 216 210 182 149 129 105 91 74.3 64.3 52.5

LTR (P )

216

A4 (P)
A5 (L)

Carrier Sheet

A4 (P)
A5 (L)

B5 (P)
B6 (L)

A5 (P)
A6 (L)

B6 (P)
B7 (L)

A6 (P)
A7 (L)

Minimum size

B7 (P)
B8 (L)

A7 (P)
A8 (L)

B8 (P) 64.3

210

182 Available range

149

129

105

91

74.3

B5 (P)
B6 (L)

A5 (P)
A6 (L)

B6 (P)
B7 (L)

A6 (P)
A7 (L)

B7 (P)
B8 (L)

A7 (P)
A8 (L)

B8 (P) A8 (P)

TOP

Contents

Index

Introduction

Scanner
Overview

How to Load
Documents

How to Use the
Operator Panel

Various Ways to
Scan

Daily Care

Replacing the
Consumables

Troubleshooting

A8 (P) 52.5

LTR: Letter size
(P) : Portrait
(L) : Landscape

Operational
Settings

Appendix

Glossary

49

Chapter 2 How to Load Documents

Maximum width

Minimum width

Side guides

Narrowest document

Widest document

*1: The following picture shows how to set the widest and the narrowest

documents of the batch between the side guides.

TOP

Contents

Conditions for Automatic Page Size Detection

Index

ATTENTION

B8 (portrait) and A8 (portrait) cannot be scanned with other paper sizes.

[Automatic Page Size Detection] does not work with the
following types of documents:

z Non-rectangular documents

In addition, [Automatic Page Size Detection] may not work
with the following types of documents:

z Documents lighter than 52g/m2 (14lb)
z White documents with glossy edges
z Documents with slightly dark (gray) edges

Introduction

Scanner
Overview

How to Load
Documents

How to Use the
Operator Panel

Various Ways to
Scan

Daily Care

Replacing the
Consumables

Troubleshooting

Operational
Settings

Appendix

Glossary

50

Chapter 2 How to Load Documents

Conditions for Using the Carrier Sheet

■Paper size

The following paper sizes can be scanned:

z Carrier Sheet (216 × 297 mm)
z A3 (297 × 420 mm) (*1)
z A4 (210 × 297 mm)
z A5 (148 × 210 mm)
z A6 (105 × 148 mm)
z B4 (257 × 364mm) (*1)
z B5 (182 × 257mm)
z B6 (128 × 182 mm)
z Post card (100 × 148 mm)
z Business card (91 × 55 mm, 55 × 91 mm)
z Letter (8.5 × 11 in./216 × 279.4 mm)
z Double Letter (11 × 17 in./279.4 × 431.8 mm) (*1)
z Custom size

Width : 25.4 to 216 mm (1 to 8.5 in.)

Length : 25.4 to 297 mm (1 to 11.69 in.)

*1: Fold in half for scanning.

■Conditions

Paper type

The following paper type is recommended:
Standard office paper

Paper weight

The following paper weights can be used:

2

Up to 127g/m

Up to 63.5 g/m

Precautions

Take note of the following:

z Up to three Carrier Sheets can be loaded at once.
z Depending on the amount of memory used by running applications,

there may be insufficient memory to scan a double-page spread

(34 lb)

2

(17 lb) when folded in half

document with the Carrier Sheet in high resolution. In that case,
specify a lower resolution and try scanning again.

z Do not write on, color, stain, or cut the end with a black and white

pattern on the Carrier Sheet.

z Do not place the Carrier Sheet upside down. Otherwise, a paper jam

may occur and damage the Carrier Sheet and the document inside.

z Do not leave your document inside the Carrier Sheet for a long time.

Otherwise, the ink on the document may be transferred onto the
Carrier Sheet.

z To avoid deformation, do not use or leave the Carrier Sheet in high

temperature places such as under direct sunlight or near a heating
apparatus for a long time.

z Do not fold or pull the Carrier Sheet.
z Do not use a damaged Carrier Sheet because it may damage or

cause the scanner to malfunction.

z To avoid deformation, keep the Carrier Sheet on a flat surface without

any weight on it.

z Be careful not to cut your finger on the edge of the Carrier Sheet.
z If paper jams occur frequently, feed about 50 sheets of PPC paper

(recycled paper) before scanning with the Carrier Sheet.
The PPC paper can either be blank or printed.

z Paper jams may occur when you place several small documents (e.g.

photos, postcards) in the Carrier Sheet for scanning. It is
recommended to place only one document at a time in the Carrier
Sheet.

TOP

Contents

Index

Introduction

Scanner
Overview

How to Load
Documents

How to Use the
Operator Panel

Various Ways to
Scan

Daily Care

Replacing the
Consumables

Troubleshooting

Operational
Settings

Appendix

Glossary

51

TOP

Contents

Index

Chapter 3 How to Use the Operator Panel

This chapter explains how to use the operator panel.

3.1 Operator Panel ...........................................................................................................................................53

Introduction

Scanner
Overview

How to Load
Documents

How to Use the
Operator Panel

Various Ways to
Scan

Daily Care

Replacing the
Consumables

Troubleshooting

Operational
Settings

Appendix

Glossary

Chapter 3 How to Use the Operator Panel

Check

Scan
/Stop

Power

Check indicator

Lights or flashes in orange when an error occurs.

[Scan/Stop] button (*1)

Launches the linked application software.
Clears the displayed error indication.
Cancels the scan.

[Power] button

Turns the power on/off.

*1: For details about how to scan by pressing the [Scan/Stop] button, refer to the scanner driver Help (included in the Setup DVD-ROM) or "Using a

Button on the Scanner to Start Scanning" (page 68).

Power indicator

Lights in green when the scanner is turned on.
This indicator flashes immediately after the scanner is turned on,
when resuming from power saving mode, or when a device error
occurs.

TOP

Contents

3.1 Operator Panel

The operator panel consists of buttons and indicators.

Names and Functions

Index

Introduction

Scanner
Overview

How to Load
Documents

How to Use the
Operator Panel

Various Ways to
Scan

Daily Care

Replacing the
Consumables

Troubleshooting

Operational
Settings

Appendix

Glossary

53

Chapter 3 How to Use the Operator Panel

Signals on the indicator

TOP

Contents

Index

Check

indicator

Turns off Flashes Processing initialization.

Turns off Turns on Ready to start scanning.

Turns on Turns on Indicates that a temporary error occurred

Power

indicator

Description

Shown when resuming from power saving
mode or until the scanner is ready after the
ADF is closed.

Indicates that the initialization was
successfully completed.
This is referred to as "ready" status.
When the scanner is ready, the Check
indicator turns off and the Power indicator
turns on.
The indicators operate in the same way when
the scanner is in power saving mode.

during scanning.
The Check indicator turns on.
For details about errors, refer to "Temporary

Errors" (page 91).

The indicators return to the ready status if the
[Scan/Stop] button is pressed.

Introduction

Scanner
Overview

How to Load
Documents

How to Use the
Operator Panel

Various Ways to
Scan

Daily Care

Replacing the
Consumables

Flashes Turns on

or flashes

Indicates that a device error (alarm) occurred
during initialization or scanning.
The Power indicator turns on or flashes and
the Check indicator flashes.
For details about errors, refer to "Device

Errors" (page 92).

The indicators return to the ready status if the
[Scan/Stop] button is pressed.
If this alarm occurs, turn the power off and
then back on. If the problem persists after
turning the power back on, contact your
FUJITSU scanner dealer or an authorized
FUJITSU scanner service provider.

Troubleshooting

Operational
Settings

Appendix

Glossary

54

TOP

Contents

Index

Chapter 4 Various Ways to Scan

This chapter explains how to configure scanner settings and scan different types of documents with the image scanning
application.

4.1 Summary ....................................................................................................................................................56

4.2 Scanning Documents of Different Types and Sizes....................................................................................57

4.3 Advanced Scanning....................................................................................................................................67

4.4 Customizing the Scanner Settings .............................................................................................................68

Introduction

Scanner
Overview

How to Load
Documents

How to Use the
Operator Panel

Various Ways to
Scan

Daily Care

Replacing the
Consumables

Troubleshooting

Operational
Settings

Appendix

Glossary

Chapter 4 Various Ways to Scan

TOP

Contents

4.1 Summary

The following lists the main ways of scanning documents.

Scanning documents of different types and sizes

z "Documents with Different Widths" (page 57)
z "Documents Larger than A4/Letter Size" (page 58)
z "Scanning Photographs and Clippings" (page 60)
z "Long Page Scanning" (page 62)
z "Scanning a Book (ScanPartner SP30F)" (page 63)
z "Scanning a Large Document on the Flatbed (ScanPartner SP30F)"

(page 65)

Advanced scanning

z "Feeding Documents Manually in the ADF" (page 67)

Customizing the scanner settings

z "Using a Button on the Scanner to Start Scanning" (page 68)

For information on other ways of scanning, refer to the
scanner driver's Help.

Index

Introduction

Scanner
Overview

How to Load
Documents

How to Use the
Operator Panel

Various Ways to
Scan

Daily Care

Replacing the
Consumables

Troubleshooting

Operational
Settings

Appendix

Glossary

56

Chapter 4 Various Ways to Scan

Pick roller's width

Good

Pick roller's width

Bad

TOP

Contents

4.2 Scanning Documents of Different Types and Sizes

Documents with Different Widths

ATTENTION

When you scan a mixed batch with different widths, some of the smaller
documents may be skewed or not fed into the ADF. In that case,
separate the documents by their widths, and scan them in different
batches.

HINT

For more details about scanning a mixed batch of documents, refer to

"Conditions for Mixed Batch Scanning" (page 48).

ATTENTION

Make sure that all documents are placed underneath the pick
roller. Otherwise, some documents may be skewed or not fed into
the ADF.

1 Align the top of the documents.

Index

Introduction

Scanner
Overview

How to Load
Documents

How to Use the
Operator Panel

Various Ways to
Scan

Daily Care

Replacing the
Consumables

2 Place the documents at the center of the ADF paper chute

(feeder), and adjust the side guides to the widest
document in the batch.

For details, refer to "Chapter 2 How to Load Documents" (page 38).

Troubleshooting

Operational
Settings

Appendix

Glossary

57

Chapter 4 Various Ways to Scan

3 In the scanner driver, configure the scan settings to detect

the paper size automatically.

For details, refer to the scanner driver's Help.

4 Scan the document with the image scanning application.

For details, refer to the manual of the image scanning application.

Documents Larger than A4/Letter Size

The Carrier Sheet can be used to scan documents larger than
A4/Letter size, such as A3 and B4. By folding the document in
half and scanning in duplex mode, the two sides are merged
into a single image.

ATTENTION

Part of the image around where the document is folded may appear
missing. Using the Carrier Sheet is not recommended for obtaining high
quality image.

HINT

You can also scan a double-sided document that is smaller than A4
size, and output the image as a double-page spread image.
In this case, place the double-sided document that is smaller than A4
size inside the Carrier Sheet in step 2.

TOP

Contents

Index

Introduction

Scanner
Overview

How to Load
Documents

How to Use the
Operator Panel

Various Ways to
Scan

1 Place the document inside the Carrier Sheet.

1 Fold the document in half so that the sides to be scanned are

facing out.
Fold it tightly and smooth out any creases.
Otherwise, it may cause the document to skew during feeding.

Daily Care

Replacing the
Consumables

Troubleshooting

Operational
Settings

Appendix

Glossary

58

Chapter 4 Various Ways to Scan

2 Place the document inside the Carrier Sheet.

Align the fold line with the right edge of the Carrier Sheet so that
the document fits in the upper right-hand corner.

2 Load the Carrier Sheet face-down in the ADF paper chute

(feeder).

Secure the Carrier Sheet with the side guides to avoid skewing.

TOP

Contents

Index

Introduction

Scanner
Overview

How to Load
Documents

How to Use the
Operator Panel

HINT

The front side of the Carrier Sheet has a thick vertical line on
the right side of the black & white pattern.

3 In the scanner driver, configure the scan settings for using

the Carrier Sheet.

For details, refer to the scanner driver's Help.

For some image scanning applications, the scanner driver's setup
dialog box may not appear.

4 Scan the document with the image scanning application.

For details, refer to the manual of the image scanning application.

DThe images on the front and back are merged into a single image.

Various Ways to
Scan

Daily Care

Replacing the
Consumables

Troubleshooting

Operational
Settings

Appendix

Glossary

59

Chapter 4 Various Ways to Scan

ATTENTION

z There may be a line or a gap appearing between the front and

back side images.
Also when you scan thick papers, images on both left and right
may skew towards each other from the top.
These symptoms may be improved when you perform the
following:

- Fold the document tightly

- Align the edges of the document neatly with the edges of the
Carrier Sheet

- Turn over the Carrier Sheet to the other (reverse) side

z When [Automatic detection] is specified for [Paper Size], the

closest standard size (A3, A4 or Double Letter) is selected from
the same drop-down list. Note that the size of the image may
become smaller than the original document depending on the
document scanned.

Example: When you scan an A3 size document whose content

is printed to fit A4 size in the center

DThe image is output in B4 size.
To output the scanned image in the actual size of the document,
specify the document size for [Paper size].

z Part of the image around where the document is folded may

appear missing. In that case, set the document so its edge is
about 1 mm inside from the edge of the Carrier Sheet.

z When [Black & White] is specified for [Image Mode], the edges

around the image may appear in black from the shadow of the
document.

Scanning Photographs and Clippings

Using the Carrier Sheet allows you to scan documents that
can be damaged quite easily such as photographs, or
documents that are difficult to load directly such as newspaper
clippings.

1 Place the document inside the Carrier Sheet.

Place it against the top center of the Carrier Sheet.

TOP

Contents

Index

Introduction

Scanner
Overview

How to Load
Documents

How to Use the
Operator Panel

Various Ways to
Scan

Daily Care

Replacing the
Consumables

Troubleshooting

Operational
Settings

Appendix

Glossary

60

Chapter 4 Various Ways to Scan

$CEM

$CEM

Blank
sheet

2 Load the Carrier Sheet face-down in the ADF paper chute

(feeder), as shown below.

Secure the Carrier Sheet with the side guides to avoid skewing.

ATTENTION

z The image is output at the center of the page in the size

specified in [Paper Size].

z When [Automatic detection] is specified for [Paper Size], the

closest standard size is selected from the same drop-down list.
Note that the size of the image may become smaller than the
original document depending on the document scanned, or part
of the image may appear missing.

Example: When an A5 size image is printed in the center of an

A4 size document

DThe image is output in A5 size.
To output the scanned image in the actual size of the document,
specify the document size for [Paper size].

TOP

Contents

Index

Introduction

Scanner
Overview

How to Load
Documents

How to Use the
Operator Panel

3 In the scanner driver, configure the scan settings for using

the Carrier Sheet.

For details, refer to the scanner driver's Help.

4 Scan the document with the image scanning application.

For details, refer to the manual of the image scanning application.

HINT

In the following cases, place a blank (white) sheet of paper
underneath the document when scanning.
z The scanned image is not output in the correct size when

[Automatic detection] is selected in the [Paper size] drop-down
list

z Shadows appear around the edges of the scanned image
z Black lines appear around the edges of a uniquely shaped

cutting

z Colors outside the document appear on the scanned image

Various Ways to
Scan

Daily Care

Replacing the
Consumables

Troubleshooting

Operational
Settings

Appendix

Glossary

61

Chapter 4 Various Ways to Scan

Long Page Scanning

Documents with a length up to 3,048 mm (120 in.) can be
scanned by long page scanning.
Document sizes that can be scanned will vary according to the
image scanning application.
For details, refer to the manual of the image scanning
application.

1 Load a document in the ADF paper chute (feeder).

For details, refer to "Chapter 2 How to Load Documents" (page 38).

ATTENTION

z Long page documents should be loaded one sheet at a time in

the ADF paper chute (feeder).

z When you scan long pages, take note of the following.

- Loading
Hold the document with your hand so it does not fall out of the
ADF paper chute (feeder).

-Removing
Secure enough space around the stacker to prevent the
ejected sheet from falling off the stacker.

HINT

To scan documents longer than A4/Letter size, perform the
following:
z Pull out the chute extensions all the way.

For details, refer to "1.6 Setting Up the ADF Paper Chute

(feeder)" (page 27).

z Lift the stacker and stacker extension towards you.

For details, refer to "1.7 Setting Up the Stacker" (page 28).

TOP

Contents

Index

Introduction

Scanner
Overview

How to Load
Documents

How to Use the
Operator Panel

Various Ways to
Scan

Daily Care

Replacing the
Consumables

Troubleshooting

2 In the scanner driver, configure the scan settings to scan

the paper size of the long page.

For details, refer to the scanner driver's Help.

For some image scanning applications, the scanner driver's setup
dialog box may not appear.

Operational
Settings

Appendix

Glossary

62

Chapter 4 Various Ways to Scan

3 Scan the document with the image scanning application.

For details, refer to the manual of the image scanning application.

Scanning a Book (ScanPartner SP30F)

1 Open the document cover.

For details, refer to "1.5 Opening/Closing the Document Cover

(ScanPartner SP30F)" (page 26).

TOP

Contents

Index

Introduction

Scanner
Overview

2 Remove the document cover by pulling it out in the

direction of the arrow.

How to Load
Documents

How to Use the
Operator Panel

Various Ways to
Scan

Daily Care

Replacing the
Consumables

Troubleshooting

Operational
Settings

Appendix

Glossary

63

Chapter 4 Various Ways to Scan

Reference point

3 Load the document on the document bed.

Place the document face-down to align its top left-hand corner with
the reference point.

4 In the scanner driver, configure the scan settings for using

the flatbed.

For details, refer to the scanner driver's Help.

7 Close the document cover.

For details, refer to "1.5 Opening/Closing the Document Cover

(ScanPartner SP30F)" (page 26).

TOP

Contents

Index

Introduction

Scanner
Overview

How to Load
Documents

How to Use the
Operator Panel

Various Ways to
Scan

Daily Care

5 Scan the document with the image scanning application.

For details, refer to the manual of the image scanning application.

Do not look directly into the light source.

ATTENTION

Do not move the document during scanning.

6 Attach the document cover.

Replacing the
Consumables

Troubleshooting

Operational
Settings

Appendix

Glossary

64

Chapter 4 Various Ways to Scan

Reference point

Scanning a Large Document on the Flatbed (ScanPartner SP30F)

Place the document face-down to align its top left-hand corner with
the reference point.

TOP

Contents

Index

Introduction

1 Open the document cover.

For details, refer to "1.5 Opening/Closing the Document Cover

(ScanPartner SP30F)" (page 26).

2 Remove the document cover by pulling it out in the

direction of the arrow.

4 In the scanner driver, configure the scan settings for using

the flatbed.

For details, refer to the scanner driver's Help.

5 Scan the document with the image scanning application.

For details, refer to the manual of the image scanning application.

Scanner
Overview

How to Load
Documents

How to Use the
Operator Panel

Various Ways to
Scan

Daily Care

Replacing the
Consumables

Troubleshooting

3 Load the document on the document bed.

Do not look directly into the light source.

ATTENTION

Do not move the document during scanning.

6 Attach the document cover.

Operational
Settings

Appendix

Glossary

65

Chapter 4 Various Ways to Scan

7 Close the document cover.

For details, refer to "1.5 Opening/Closing the Document Cover

(ScanPartner SP30F)" (page 26).

TOP

Contents

Index

Introduction

Scanner
Overview

How to Load
Documents

How to Use the
Operator Panel

Various Ways to
Scan

Daily Care

Replacing the
Consumables

Troubleshooting

Operational
Settings

Appendix

Glossary

66

Chapter 4 Various Ways to Scan

TOP

Contents

4.3 Advanced Scanning

Feeding Documents Manually in the ADF

Documents can also be loaded manually one sheet at a time
in the ADF.
Normally, in automatic feeding, the scanner stops scanning
once all the documents loaded in the ADF paper chute have
been scanned. In manual feeding, the scanner waits for the
next document to be loaded within a specified time. Scanning
will continue as long as another document is loaded within the
set time, and stops if no document is loaded.
By using this method, you can perform scanning as you check
the documents one by one.
Manual feeding is effective in the following cases.

z To scan as you check the contents of each sheet.
z To scan documents that cause multifeed or paper jam when loaded

together in the same batch.

z To continue scanning documents such as magazine/newspaper

clippings that cannot be loaded together.

1 Enable manual feeding in the Software Operation Panel.

For details, refer to "Waiting Time in Manual Feed Mode [Manual-feed

timeout]" (page 143).

3 Scan the document with the image scanning application.

For details, refer to the manual of the image scanning application.

DAfter the document is scanned, the rollers inside the ADF keep

rotating, waiting for the next document to be loaded for the time
specified in the Software Operation Panel.

4 Load the next document in the ADF paper chute (feeder).

DThe document is scanned.

5 Repeat step 4 until all documents are scanned.

DScanning will stop if no document is loaded within the set time.

HINT

z When the scanner waits for the next document to be loaded,

you can stop scanning by pressing the [Scan/Stop] button on
the operator panel.

z When [Manual-feed timeout] is enabled, the scanner will wait

for the set time even if you start scanning with no document in
the ADF paper chute (feeder).

z When you use manual feeding frequently, replacement cycle of

the consumables may be shortened.

Index

Introduction

Scanner
Overview

How to Load
Documents

How to Use the
Operator Panel

Various Ways to
Scan

Daily Care

Replacing the
Consumables

Troubleshooting

2 Load a document in the ADF paper chute (feeder).

For details, refer to "Chapter 2 How to Load Documents" (page 38).

Operational
Settings

Appendix

Glossary

67

Chapter 4 Various Ways to Scan

TOP

Contents

4.4 Customizing the Scanner Settings

Using a Button on the Scanner to Start Scanning

The [Scan/Stop] button on the operator panel can be
configured to perform scanning by pressing the button.
To configure this setting, you first need to assign an
application to be launched from the [Scan/Stop] button.

Computer setup

1 Confirm that the scanner is connected to the computer,

then turn on the scanner.

For details about how to connect the scanner to the computer, refer to
the Quick Installation Sheet.

For details about how to turn on the scanner, refer to "1.3 Turning the

Power ON/OFF" (page 24).

2 Display the [Control Panel] dialog box.

z Windows XP/Windows Vista/Windows Server 2008/Windows 7

Click [Start] menu J [Control Panel].

z Windows Server 2012/Windows 8

Right-click the Start screen, and select [All apps] on the app bar J
[Control Panel] under [Windows System].

z Windows Server 2012 R2/Windows 8.1

Select [↓] on the lower left side of the Start screen J [Control
Panel] under [Windows System].
To display [↓], move the mouse cursor.

4 Right-click on the scanner icon, and select [Scan

properties] from the displayed menu.

DThe properties dialog box of the scanner appears.

5 Click the [Events] tab and select an event.

From the [Select an event] drop-down list, select an event from which
you want to launch an application.

In this function, the following events can be specified:

z [Scan Button] (press the [Scan/Stop] button)

Index

Introduction

Scanner
Overview

How to Load
Documents

How to Use the
Operator Panel

Various Ways to
Scan

Daily Care

Replacing the
Consumables

Troubleshooting

Operational
Settings

3 Click [View devices and printers].

DThe [Devices and Printers] dialog box appears.

Appendix

Glossary

68

Chapter 4 Various Ways to Scan

Check

Scan
/Stop

Power

[Scan/Stop] button

6 Select an action and an application to be launched by the

scanner button event.

Click [Start this program] under [Actions], and select an application
from the drop-down list on the right.

TOP

Contents

Scanner setup

Index

Introduction

Scanner
Overview

7 Click the [OK] button.

The setup of the computer is completed. Proceed to configure the
scanner settings.

No particular setting is required.

DThe specified application is launched when you press the [Scan/

Stop] button.

HINT

For details, refer to "Chapter 3 How to Use the Operator Panel" (page

52).

How to Load
Documents

How to Use the
Operator Panel

Various Ways to
Scan

Daily Care

Replacing the
Consumables

Troubleshooting

Operational
Settings

Appendix

Glossary

69

TOP

Contents

Index

Chapter 5 Daily Care

This chapter describes how to clean the scanner.

Do not use aerosol spray or spray that contains alcohol to clean
the scanner. Dust blown up by strong air from the spray may
enter inside the scanner which may cause the scanner to fail or
malfunction.
Also note that sparks generated by static electricity may cause a
fire.

The glasses inside the ADF become very hot when the scanner
is being used.
Before you start cleaning the inside, make sure to turn off the
power, unplug the power cable and wait at least 15 minutes for
the ADF glass to cool down.

Introduction

Scanner
Overview

How to Load
Documents

How to Use the
Operator Panel

Various Ways to
Scan

Daily Care

Replacing the
Consumables

5.1 Cleaning Materials and Locations that Require Cleaning...........................................................................71

5.2 Cleaning the Outside ..................................................................................................................................73

5.3 Cleaning the Inside.....................................................................................................................................74

5.4 Cleaning the Carrier Sheet .........................................................................................................................79

Troubleshooting

Operational
Settings

Appendix

Glossary

Chapter 5 Daily Care

TOP

Contents

5.1 Cleaning Materials and Locations that Require Cleaning

Cleaning Materials

Name Part No. Notes

Cleaner F1 PA03950-0352 100 ml

Moisten a cloth or Cleaning
Paper with this liquid to
wipe the scanner clean.
It may take a long time to
dry if an excessive amount
is used. Use it in small
quantity. Wipe off the
cleaner completely to leave
no residue on the cleaned
parts.

Cleaning Paper CA99501-0012 10 sheets

Use this non-woven sheet
with Cleaner F1.

Cleaning Wipe PA03950-0419 24 packets

Pre-moistened with Cleaner F1.
It can be used instead of
moistening a cloth with Cleaner
F1.

ATTENTION

In order to use the cleaning materials safely and correctly, read the
precautions on each product thoroughly.

For more information about the cleaning materials, contact
your FUJITSU scanner dealer or an authorized FUJITSU
scanner service provider.

Index

Introduction

Scanner
Overview

How to Load
Documents

How to Use the
Operator Panel

Various Ways to
Scan

Daily Care

Replacing the
Consumables

Troubleshooting

Cotton swab Commercially available

Dry cloth

Operational
Settings

Appendix

Glossary

71

Chapter 5 Daily Care

Location and Frequency

TOP

Contents

Index

Location Frequency

ADF Brake roller Every 5,000 sheets

Pick roller

Plastic idlerroller

Glass

Ultrasonic sensor

Feed roller

Eject roller

Flatbed
(ScanPartner
SP30F)

ATTENTION

Cleaning cycles may vary depending on the condition of the documents.
Also, cleaning must be performed more frequently when the following
types of documents are scanned:

z Smooth-faced documents such as coated paper
z Documents with printed text/graphics that almost cover the entire

surface

z Chemically-treated documents such as carbonless paper
z Documents containing a large amount of calcium carbonate
z Documents written in lead pencil
z Documents on which the toner is not sufficiently fused

Document pad

Document bed

Plastic frame

Introduction

Scanner
Overview

How to Load
Documents

How to Use the
Operator Panel

Various Ways to
Scan

Daily Care

Replacing the
Consumables

Troubleshooting

Operational
Settings

Appendix

Glossary

72

Chapter 5 Daily Care

Thinner

Cleaner F1
or mild detergent

Cloth

Cleaning Wipe

Thinner

Cleaner F1
or mild detergent

Cloth

Cleaning Wipe

TOP

Contents

5.2 Cleaning the Outside

The outside of the scanner, including the ADF paper chute
(feeder) and the stacker, should be cleaned with either a piece
of dry cloth, a cloth moistened with Cleaner F1/mild detergent,
or a sheet of Cleaning Wipe.

ATTENTION

z To avoid deformation and discoloration, never use paint thinner or

any other organic solvents.

z Be careful not to let any moisture or water inside the scanner during

cleaning.

z It may take a long time to dry if an excessive amount of Cleaner F1/

mild detergent is used. Use it in small quantity. Wipe off the cleaner
completely to leave no residue on the cleaned parts.

For ScanPartner SP25/ScanPartner SP30

Index

Introduction

For ScanPartner SP30F

Scanner
Overview

How to Load
Documents

How to Use the
Operator Panel

Various Ways to
Scan

Daily Care

Replacing the
Consumables

Troubleshooting

Operational
Settings

Appendix

Glossary

73

Chapter 5 Daily Care

Side guides

TOP

Contents

5.3 Cleaning the Inside

Cleaning the ADF (with Cleaning Paper)

The ADF can be cleaned with a sheet of Cleaning Paper
moistened with Cleaner F1.
As the scanner continues to feed the documents, paper dust
will accumulate inside the ADF and it may cause scanning
errors.
Cleaning should be performed approximately every 5,000
sheets scanned. Note that this guideline varies depending on
the types of documents you scan. For instance, it may be
necessary to clean the scanner more frequently when you
scan documents on which the toner is not sufficiently fused.

ATTENTION

z Do not use water or mild detergent to clean the ADF.
z It may take a long time to dry if an excessive amount of Cleaner F1 is

used. Use it in small quantity.

1 Turn on the scanner.

For details, refer to "1.3 Turning the Power ON/OFF" (page 24).

5 Load the Cleaning Paper in the ADF paper chute (feeder).

6 Adjust the side guides to the width of the Cleaning Paper.

Do not leave space between the side guides and the Cleaning Paper.

Otherwise, the Cleaning Paper may be fed skewed.

Index

Introduction

Scanner
Overview

How to Load
Documents

How to Use the
Operator Panel

Various Ways to
Scan

Daily Care

Replacing the
Consumables

2 Spray the Cleaning Paper with Cleaner F1.
3 Pull out the chute extensions according to the length of

4 Lift the stacker and stacker extension according to the

the Cleaning Paper.

For details, refer to "1.6 Setting Up the ADF Paper Chute (feeder)"

(page 27).

length of the Cleaning Paper.

For details, refer to "1.7 Setting Up the Stacker" (page 28).

Troubleshooting

Operational
Settings

7 Start up an application for scanning and perform a scan.

Appendix

Glossary

74

Chapter 5 Daily Care

Glass (× 2)

Pick roller
(× 2)

Ultrasonic sensor (× 2)

Plastic idler roller
(× 4)

Feed roller
(× 2)

Eject roller
(× 2)

Brake roller
(× 2)

Cleaning the ADF (with cloth)

The ADF can be cleaned with a piece of cloth moistened with
Cleaner F1, or a sheet of Cleaning Wipe.
As the scanner continues to feed the documents, paper dust
will accumulate inside the ADF and it may cause scanning
errors.
Cleaning should be performed approximately every 5,000
sheets scanned. Note that this guideline varies depending on
the types of documents you scan. For instance, it may be
necessary to clean the scanner more frequently when you
scan documents on which the toner is not sufficiently fused.

3 Clean the following locations with a cloth moistened with

Cleaner F1 or a sheet of Cleaning Wipe.

TOP

Contents

Index

Introduction

Scanner
Overview

How to Load
Documents

How to Use the
Operator Panel

ATTENTION

z Do not use water or mild detergent to clean the ADF.
z It may take a long time to dry if an excessive amount of Cleaner F1 is

1 Turn off the scanner and wait for at least 15 minutes.

2 Open the ADF.

The glasses inside the ADF become very hot
when the scanner is being used.
Before you start cleaning the inside, make sure to
turn off the power, unplug the power cable and
wait at least 15 minutes for the ADF glass to cool
down.

used. Use it in small quantity. Wipe off the cleaner completely to
leave no residue on the cleaned parts.

For details, refer to "1.3 Turning the Power ON/OFF" (page 24).

For details, refer to "1.4 Opening/Closing the ADF" (page 25).

Be careful not to have your fingers caught
when the ADF closes.

Various Ways to
Scan

Daily Care

Replacing the
Consumables

Troubleshooting

Operational
Settings

Appendix

Glossary

75

Chapter 5 Daily Care

Document sensor

ATTENTION

Make sure that the cloth does not get caught and damage the
document sensors.

Plastic idler roller (× 4)

Gently wipe the surface of the rollers. Make sure that it is cleaned
properly because residue on the roller will affect the feeding
performance. Also be careful not to damage the sponge which is
attached on each roller.

Glass (× 2)

Gently wipe the dirt and dust off the surface of the glass sections.

TOP

Contents

Index

Introduction

Scanner
Overview

Brake roller (× 2)

Remove the roller from the scanner.
For details about removing the brake roller, refer to "6.2 Replacing the

Brake Roller" (page 82).

Gently wipe along the grooves, taking care not to damage the roller
surface.

Pick roller (× 2)

Gently wipe along the grooves as you rotate the roller manually, taking
care not to damage the roller surface. Make sure that it is cleaned
properly because residue on the roller will affect the feeding
performance.

ATTENTION

Vertical streaks may appear on the scanned image when the glass is
dirty.

How to Load
Documents

How to Use the
Operator Panel

Various Ways to
Scan

Daily Care

Replacing the
Consumables

Troubleshooting

Operational
Settings

Appendix

Glossary

76

Chapter 5 Daily Care

Ultrasonic sensor

Check

Scan
/Stop

Power

[Scan/Stop] button

Ultrasonic sensor (× 2)

Gently wipe the dirt and dust off the surface of the ultrasonic sensors.

If it is difficult to clean, use a cotton swab.

Feed roller (× 2)/Eject roller (× 2)

The power must be turned on to rotate the feed/eject rollers.

1 Turn on the scanner.

For details, refer to "1.3 Turning the Power ON/OFF" (page 24).

2 When the operator panel is in ready status, open the ADF.

For details, refer to "1.4 Opening/Closing the ADF" (page 25).

3 When you press the [Scan/Stop] button on the operator panel, the

feed/eject rollers rotate a certain amount.

When you press the [Scan/Stop] button,
the feed/eject rollers rotate at the same
time. Be careful not to touch the rollers
with your hand while they are rotating.

TOP

Contents

Index

Introduction

Scanner
Overview

How to Load
Documents

How to Use the
Operator Panel

Various Ways to
Scan

Daily Care

4 Put a piece of cloth moistened with Cleaner F1 or a sheet of

Cleaning Wipe against the roller surface, and wipe horizontally.
Wipe the whole surface by pressing the [Scan/Stop] button to
rotate the rollers.
Make sure that it is cleaned properly because residue on the roller
will affect the feeding performance.
As a guideline, pressing the [Scan/Stop] button seven times will
rotate the feed/eject rollers one revolution.

Replacing the
Consumables

Troubleshooting

Operational
Settings

Appendix

Glossary

77

Chapter 5 Daily Care

Plastic frame

Document bed

Document pad

4 Close the ADF.

For details, refer to "1.4 Opening/Closing the ADF" (page 25).

TOP

Contents

Cleaning the Flatbed (ScanPartner SP30F)

Index

Be careful not to have your fingers caught
when the ADF closes.

ATTENTION

Confirm that the ADF is closed properly. Otherwise, the document
may not be fed into the ADF.

The flatbed should be cleaned with a piece of cloth moistened
with Cleaner F1, or a sheet of Cleaning Wipe.

1 Open the document cover.

For details, refer to "1.5 Opening/Closing the Document Cover

(ScanPartner SP30F)" (page 26).

2 Clean the following locations with a cloth moistened with

Cleaner F1 or a sheet of Cleaning Wipe.

Introduction

Scanner
Overview

How to Load
Documents

How to Use the
Operator Panel

Various Ways to
Scan

Daily Care

Replacing the
Consumables

ATTENTION

Be careful not to let the cleaner in between the document bed and
the plastic frame.

3 Wait for the cleaned parts to dry.
4 Close the document cover.

For details, refer to "1.5 Opening/Closing the Document Cover

(ScanPartner SP30F)" (page 26).

Troubleshooting

Operational
Settings

Appendix

Glossary

78

Chapter 5 Daily Care

TOP

Contents

5.4 Cleaning the Carrier Sheet

The Carrier Sheet should be cleaned with either a piece of dry
cloth, a cloth moistened with Cleaner F1, or a sheet of
Cleaning Wipe.
Gently wipe the dirt and dust off the surface and the inside of
the Carrier Sheet.
As you keep using the Carrier Sheet, dirt and dust will
accumulate on the surface and the inside.
Clean it regularly because it may result in scanning errors.

ATTENTION

z Be careful to avoid creasing the Carrier Sheet.
z To avoid deformation and discoloration, never use paint thinner or

any other organic solvents.

z Do not use force to rub against the Carrier Sheet because it may be

damaged or deformed.

z After cleaning the inside, do not close the Carrier Sheet until it is

completely dry.

z The Carrier Sheet should be replaced approximately every 500

scans.
For information on purchasing the Carrier Sheet, contact your
FUJITSU scanner dealer or an authorized FUJITSU scanner service
provider.

Index

Introduction

Scanner
Overview

How to Load
Documents

How to Use the
Operator Panel

Various Ways to
Scan

Daily Care

Replacing the
Consumables

Troubleshooting

Operational
Settings

Appendix

Glossary

79

TOP

Contents

Index

Chapter 6 Replacing the Consumables

This chapter describes how to replace the consumables for the scanner.

The glasses inside the ADF become very hot when
the scanner is being used.
Before you replace the consumables, make sure to
turn off the power, unplug the power cable and wait
at least 15 minutes for the ADF glass to cool down.

6.1 Consumables and Replacement Cycles.....................................................................................................81

6.2 Replacing the Brake Roller.........................................................................................................................82

Introduction

Scanner
Overview

How to Load
Documents

How to Use the
Operator Panel

Various Ways to
Scan

Daily Care

Replacing the
Consumables

6.3 Replacing the Pick Roller ...........................................................................................................................84

Troubleshooting

Operational
Settings

Appendix

Glossary

Chapter 6 Replacing the Consumables

TOP

Contents

6.1 Consumables and Replacement Cycles

The following table shows the consumables used for the
scanner.

Name Part No. Suggested replacement

cycle

BRAKE ROLLER PA03540-

0001

PICK ROLLER PA03540-

0002

200,000 sheets or one year

200,000 sheets or one year

Consumables need to be replaced periodically. It is
recommended that you keep a stock of new consumables and
replace them before it reaches the end of the consumable life.
The scanner records the number of sheets scanned after
replacing the consumables (brake roller/pick roller), which
allows you to check the status on each consumable.
For details, refer to "8.4 Settings Related to Sheet Counters"

(page 129).

Note that the suggested replacement cycles are guidelines for

using A4 (80 g/m2 [20 lb]) wood-free or wood-containing
paper, as these cycles vary depending on the type of
documents scanned and how often the scanner is used and
cleaned.

HINT

Only use the specified consumables.

To purchase the consumables, contact your FUJITSU scanner
dealer or an authorized FUJITSU scanner service provider.

Index

Introduction

Scanner
Overview

How to Load
Documents

How to Use the
Operator Panel

Various Ways to
Scan

Daily Care

Replacing the
Consumables

Troubleshooting

Operational
Settings

Appendix

Glossary

81

Chapter 6 Replacing the Consumables

Cover

2

1

Brake roller

Shaft

Shaft

Brake roller

Slot

Protrusion

Shaft

Brake roller

TOP

Contents

6.2 Replacing the Brake Roller

Replace the brake roller in following procedure.

1 Remove all documents from the ADF paper chute

(feeder).

2 Open the ADF.

For details, refer to "1.4 Opening/Closing the ADF" (page 25).

Be careful not to have your fingers caught
when the ADF closes.

3 Remove the brake roller.

1 Hold both ends of the cover, and open it in the direction of the

arrow.

2 Lift the right side of the roller first, then pull out the shaft from the

slot on the left.

4 Remove the brake roller from its shaft.

Index

Introduction

Scanner
Overview

How to Load
Documents

How to Use the
Operator Panel

Various Ways to
Scan

Daily Care

Replacing the
Consumables

5 Attach a new brake roller on the shaft.

Troubleshooting

Insert the protrusion on the shaft into the slot.

Operational
Settings

Appendix

Glossary

82

Chapter 6 Replacing the Consumables

2

1

Brake roller

Shaft

6 Attach the shaft.

1 Insert the left side of the shaft into the hole, and then attach the

right side of the shaft.

2 Close the cover.

ATTENTION

Confirm that the brake roller is installed properly. Otherwise, it may
cause feeding errors such as paper jams.

TOP

Contents

Index

Introduction

Scanner
Overview

How to Load
Documents

How to Use the
Operator Panel

Various Ways to
Scan

7 Close the ADF.

For details, refer to "1.4 Opening/Closing the ADF" (page 25).

Be careful not to have your fingers caught
when closing the ADF.

8 Reset the consumable counter.

Start up the Software Operation Panel and reset the counter.
For details, refer to "Resetting the sheet counters" (page 130).

Daily Care

Replacing the
Consumables

Troubleshooting

Operational
Settings

Appendix

Glossary

83

Chapter 6 Replacing the Consumables

1

2

2

1

ADF paper chute
(feeder)

Tab

Sheet guide

Bushing

Shaft

TOP

Contents

6.3 Replacing the Pick Roller

Replace the pick roller in following procedure.

1 Remove all documents from the ADF paper chute

(feeder).

2 Remove the ADF paper chute (feeder).

Hold both ends of the ADF paper chute (feeder), and lift then pull it

out in the direction of the arrow.

4 Remove the pick roller.

1 Open the sheet guide by lifting the tab.

2 Rotate the bushing on the shaft.

Index

Introduction

Scanner
Overview

How to Load
Documents

How to Use the
Operator Panel

Various Ways to
Scan

Daily Care

Replacing the
Consumables

Troubleshooting

3 Open the ADF.

For details, refer to "1.4 Opening/Closing the ADF" (page 25).

Be careful not to have your fingers caught
when the ADF closes.

Operational
Settings

Appendix

Glossary

84

Chapter 6 Replacing the Consumables

Bushing

Shaft

Shaft

Retaining clip

Pick roller

2

1

Shaft

Pick roller

Protrusion

Slot

3 Lift the bushing first, then pull out the shaft.

ATTENTION

Lifting the retaining clip with your fingernail may hurt or damage
your fingernail.
Use a paper clip or something alike if you have trouble lifting it up.

TOP

Contents

Index

Introduction

Scanner
Overview

How to Load
Documents

ATTENTION

Be careful not to touch the gear near the bushing on the shaft as it
contains grease.

5 Remove the pick roller from its shaft.

Pull out the shaft as you lift the retaining clip.

6 Attach a new pick roller on the shaft.

Insert the protrusion on the shaft into the slot.

ATTENTION

Confirm that the pick roller is installed properly. Otherwise, it may
cause feeding errors such as paper jams.
Make sure to insert the pick roller until locks in place.

How to Use the
Operator Panel

Various Ways to
Scan

Daily Care

Replacing the
Consumables

Troubleshooting

Operational
Settings

Appendix

Glossary

85

Chapter 6 Replacing the Consumables

Shaft

Bushing

Shaft

ADF paper chute
(feeder)

Ta b

2

1

Side guides

7 Attach the shaft.

1 Insert the right end of the shaft into the slot, and lower the other

end gradually.

8 Close the ADF.

For details, refer to "1.4 Opening/Closing the ADF" (page 25).

Be careful not to have your fingers caught
when closing the ADF.

TOP

Contents

Index

Introduction

Scanner
Overview

2 Rotate the bushing to lock the shaft.

3 Close the sheet guide. Make sure that both ends of the sheet guide

are locked firmly.

9 Attach the ADF paper chute (feeder).

Insert the tabs into the slots on the back of the scanner, and tilt the
ADF paper chute (feeder) backwards until it locks in place.

10 Reset the consumable counter.

Start up the Software Operation Panel and reset the counter.
For details, refer to "Resetting the sheet counters" (page 130).

How to Load
Documents

How to Use the
Operator Panel

Various Ways to
Scan

Daily Care

Replacing the
Consumables

Troubleshooting

Operational
Settings

ATTENTION

Confirm that the pick roller is installed properly. Otherwise, it may
cause feeding errors such as paper jams.

Appendix

Glossary

86

TOP

Contents

Index

Chapter 7 Troubleshooting

This chapter explains about the countermeasures against paper jams and other troubles, items to check before contacting
your scanner service provider, and how to read the product labels on the scanner.

ATTENTION

For details about errors/troubles not mentioned in this chapter, refer to
the scanner driver Help or Error Recovery Guide.

7.1 Paper Jam ..................................................................................................................................................88

7.2 Error Indications on Operator Panel ...........................................................................................................90

7.3 Troubleshooting..........................................................................................................................................94

7.4 Before You Contact the Scanner Service Provider...................................................................................112

7.5 Checking the Product Labels.................................................................................................................... 114

Introduction

Scanner
Overview

How to Load
Documents

How to Use the
Operator Panel

Various Ways to
Scan

Daily Care

Replacing the
Consumables

Troubleshooting

Operational
Settings

Appendix

Glossary

Chapter 7 Troubleshooting

TOP

Contents

7.1 Paper Jam

When your document is jammed inside the scanner, remove
the document in the following procedure.

z Do not use force to pull out the jammed

document, and make sure to open the ADF
first.

z Be careful not to touch any sharp parts upon

removing jammed documents. Doing so could
result in injury.

z Be careful not to get your accessories (e.g.

ties, necklaces) or hair caught inside the
scanner.

z The glass surface may become extremely hot

during operation.

1 Remove all documents from the ADF paper chute

(feeder).

2 Open the ADF.

For details, refer to "1.4 Opening/Closing the ADF" (page 25).

Be careful not to have your fingers caught
when the ADF closes.

3 Remove the jammed document.

ATTENTION

z Make sure to check the documents and the paper path

thoroughly and remove all staples and paper clips as they
cause paper jams.

z Be careful not to damage the glass surface and the guides

when removing documents with staples or paper clips.

Index

Introduction

Scanner
Overview

How to Load
Documents

How to Use the
Operator Panel

Various Ways to
Scan

Daily Care

Replacing the
Consumables

Troubleshooting

Operational
Settings

Appendix

Glossary

88

Chapter 7 Troubleshooting

4 Close the ADF.

For details, refer to "1.4 Opening/Closing the ADF" (page 25).

Be careful not to have your fingers caught
when the ADF closes.

TOP

Contents

Index

Introduction

Scanner
Overview

ATTENTION

z Confirm that the ADF is closed properly. Otherwise, the

document may not be fed into the ADF.

z Occasionally when scanning is complete or canceled,

documents may remain in the ADF without any error message
displayed. In that case, remove the documents by following the
above steps 1 to 4.

How to Load
Documents

How to Use the
Operator Panel

Various Ways to
Scan

Daily Care

Replacing the
Consumables

Troubleshooting

Operational
Settings

Appendix

Glossary

89

Chapter 7 Troubleshooting

Check

Scan
/Stop

Power

[Scan/Stop] button

Power indicator

Check indicator

TOP

Contents

7.2 Error Indications on Operator Panel

When an error occurs during scanning, the operator panel
indicators turn on as shown below.

z Temporary errors

The Check indicator turns on.
The Power indicator stays on.

z Device errors

The Check indicator flashes.
The Power indicator turns on or flashes.

Temporary errors can be recovered by the operator, whereas
device errors require a service engineer to perform recovery.
The indicators return to the ready status if the [Scan/Stop]
button is pressed during a temporary error alert. Note that a
paper jam message disappears after a certain period of time
elapses if there are no documents (ready status) in the
scanner.

If the Error Recovery Guide is installed in your computer, the
Error Recovery Guide window appears when the Windows
operating system is started up. When an error occurs, the
Error Recovery Guide window displays related information
such as the name of the error and the error code (number).
Write down the information shown in the dialog box and click
the [More Info] button to check for troubleshooting methods.

Index

Introduction

Scanner
Overview

How to Load
Documents

How to Use the
Operator Panel

Various Ways to
Scan

Daily Care

Replacing the
Consumables

Troubleshooting

Operational
Settings

Appendix

Glossary

90

Chapter 7 Troubleshooting

Temporary Errors

The following are lists of temporary errors which can be
recovered by operators.
When a temporary error occurs, the Check indicator turns on.

■ Other errors

Item Resolution

Transport lock error
(ScanPartner SP30F)

Unlock the transport lock switch.
For details, refer to the Quick
Installation Sheet.

TOP

Contents

Index

Introduction

Scanner
Overview

■ Paper feeding errors

Item Resolution

Paper jam 1 Remove the jammed document.

For details, refer to "7.1 Paper Jam"

(page 88).

2 Check if the document is suitable for

scanning by ADF.
For details, refer to "2.3 Documents

for Scanning" (page 42).

Multifeed When you press the [Scan/Stop] button

on the operator panel, the documents
are ejected.

Cover open (ADF) Close the ADF and reload the

documents.

How to Load
Documents

How to Use the
Operator Panel

Various Ways to
Scan

Daily Care

Replacing the
Consumables

Troubleshooting

Operational
Settings

Appendix

Glossary

91

Chapter 7 Troubleshooting

Device Errors

TOP

Contents

Index

The following are lists of device errors which require troubleshooting by a service engineer.

■ Flatbed motor malfunction, optical error, and internal error

Check

indicator

Flashes
2 times

Flashes
3 times

Flashes
4 times

Flashes
7 times

Flashes
5 times

Flashes
6 times

Power

indicator

Turns on Optical error (ADF Front) 1 Clean the glass section.

Turns on Optical error (ADF Back)

Turns on Flatbed motor malfunction

(ScanPartner SP30F)

Turns on Optical error (Flatbed)

(ScanPartner SP30F)

Turns on Operator panel error Turn the scanner off then back on.

Turns on EEPROM error

Item Resolution

For details, refer to "Chapter 5 Daily Care" (page 70).

2 Turn the scanner off then back on.

If the problem persists, write down the status of the indicators and contact your
FUJITSU scanner dealer or an authorized FUJITSU scanner service provider.

1 Confirm that the transport lock switch is not locked.

2 Turn the scanner off then back on.

If the problem persists, write down the status of the indicators and contact your
FUJITSU scanner dealer or an authorized FUJITSU scanner service provider.

If the problem persists, write down the status of the indicators and contact your
FUJITSU scanner dealer or an authorized FUJITSU scanner service provider.

Introduction

Scanner
Overview

How to Load
Documents

How to Use the
Operator Panel

Various Ways to
Scan

Daily Care

Replacing the
Consumables

Flashes
7 times

Flashes
7 times

Memory error

Troubleshooting

Operational
Settings

Appendix

Glossary

92

Chapter 7 Troubleshooting

■ Chip error

Check

indicator

Power

indicator

Item Resolution

TOP

Contents

Index

Introduction

Flashes
3 times

Flashes
3 times

■ Motor circuit error

Check

indicator

Flashes
2 times

Flashes
6 times

Power

indicator

Flashes
2 times

Flashes
6 times

■ Sensor error

Check

indicator

Flashes
4 times

Power

indicator

Flashes
4 times

LSI error Turn the scanner off then back on.

If the problem persists, write down the status of the indicators and contact your
FUJITSU scanner dealer or an authorized FUJITSU scanner service provider.

Item Resolution

Lamp circuit error Turn the scanner off then back on.

Motor circuit error

Item Resolution

Sensor error 1 Clear any dust around the ultrasonic sensors.

If the problem persists, write down the status of the indicators and contact your
FUJITSU scanner dealer or an authorized FUJITSU scanner service provider.

2 Turn the scanner off then back on.

If the problem persists, write down the status of the indicators and contact your
FUJITSU scanner dealer or an authorized FUJITSU scanner service provider.

Scanner
Overview

How to Load
Documents

How to Use the
Operator Panel

Various Ways to
Scan

Daily Care

Replacing the
Consumables

Troubleshooting

Operational
Settings

Appendix

Glossary

93

Chapter 7 Troubleshooting

TOP

Contents

7.3 Troubleshooting

This section describes the resolutions for troubles that may
occur while using the scanner. Please check the following
items before you request a repair. If the problem persists,
check each item in "7.4 Before You Contact the Scanner

Service Provider" (page 112), and then contact your FUJITSU

scanner dealer or an authorized FUJITSU scanner service
provider.
The following are some examples of troubles that you may
experience.

Symptoms

"Scanner cannot be powered ON." (page 95)

"Scanning does not start." (page 96)

"Image quality is poor when scanning pictures/photos in black & white."
(page 97)

"Quality of scanned text or lines is unsatisfactory." (page 98)

Symptoms

"A shadow appears at the top or the bottom of the scanned image."
(page 107)

"There are black traces on the document." (page 108)

"The Carrier Sheet is not fed smoothly. / Paper jams occur." (page 109)

"Part of the image appears missing when using the Carrier Sheet."
(page 111)

Index

Introduction

Scanner
Overview

How to Load
Documents

How to Use the
Operator Panel

Various Ways to
Scan

Daily Care

Replacing the
Consumables

"Images are distorted or not clear." (page 99)

"Vertical streaks appear on the scanned image." (page 100)

"When the scanner is turned on, the Check indicator on the operator
panel turns on or flashes." (page 101)

"Multifeed error occurs frequently." (page 102)

"Situation in which the document is not fed into the ADF occurs
frequently." (page 104)

"Paper jams/pick errors occur frequently." (page 105)

"Scanned images turn out elongated." (page 106)

Troubleshooting

Operational
Settings

Appendix

Glossary

94

Chapter 7 Troubleshooting

Scanner cannot be powered ON.

TOP

Contents

Index

Is the power cable connected properly?

Yes

Did you press the [Power] button on the scanner's
operator panel?

Yes

No

No

Connect the power cable properly.

Press the [Power] button on the operator panel.

If the problem persists, check the items in "7.4 Before You Contact the Scanner

Service Provider" (page 112) first, then contact your FUJITSU scanner dealer or

an authorized FUJITSU scanner service provider.

Introduction

Scanner
Overview

How to Load
Documents

How to Use the
Operator Panel

Various Ways to
Scan

Daily Care

Replacing the
Consumables

Troubleshooting

Operational
Settings

Appendix

Glossary

95

Chapter 7 Troubleshooting

Scanning does not start.

TOP

Contents

Index

Did you unlock the transport lock switch?
(ScanPartner SP30F)

Yes

Is the document loaded in the ADF paper chute (feeder)
correctly?

Yes

Is the ADF closed properly?

Yes

Is the USB cable connected properly?

Yes

Is the connector on the USB cable broken or damaged?

No

Does scanning start after turning the scanner off then back
on?

No

No

No

No

No

Yes

Yes

Turn off the scanner, and unlock the transport lock switch.
For details about how to turn off the scanner, refer to "1.3 Turning the Power ON/

OFF" (page 24).

For details, refer to the Quick Installation Sheet.

Reload the document in the ADF paper chute (feeder).

Close the ADF firmly.
If the document is caught in the ADF, remove the document and close the ADF.

Connect the USB cable properly.
For details, refer to the Quick Installation Sheet.

Use a new cable and make sure that it is connected properly.

The scanner is operating correctly.

If the problem persists, check the items in "7.4 Before You Contact the Scanner

Service Provider" (page 112) first, then contact your FUJITSU scanner dealer or

an authorized FUJITSU scanner service provider.

Introduction

Scanner
Overview

How to Load
Documents

How to Use the
Operator Panel

Various Ways to
Scan

Daily Care

Replacing the
Consumables

Troubleshooting

Operational
Settings

Appendix

Glossary

96

Chapter 7 Troubleshooting

Image quality is poor when scanning pictures/ photos in black & white.

TOP

Contents

Index

Introduction

Are the scan settings configured to not simply "binarize"
(output in black & white), such as grayscale?

No

Yes

Are the glasses inside the ADF clean?

No

Yes

*1: The scanned image may differ from the original image significantly if you simply "binarize" (output in black & white) a picture or a photo. If possible, use a

scanner driver to configure grayscale or other scan settings that do not simply "binarize" (output in black & white), and then perform a scan.

Use a scanner driver to configure grayscale or other scan settings that do not
simply "binarize" (output in black & white), and then perform a scan. (*1)

Clean the inside of the ADF.
For details, refer to "Chapter 5 Daily Care" (page 70).

If the problem persists, check the items in "7.4 Before You Contact the Scanner

Service Provider" (page 112) first, then contact your FUJITSU scanner dealer or

an authorized FUJITSU scanner service provider.

Scanner
Overview

How to Load
Documents

How to Use the
Operator Panel

Various Ways to
Scan

Daily Care

Replacing the
Consumables

Troubleshooting

Operational
Settings

Appendix

Glossary

97

Chapter 7 Troubleshooting

Quality of scanned text or lines is unsatisfactory.

TOP

Contents

Index

ADF:
Are the glass and rollers inside the ADF clean?
Flatbed (ScanPartner SP30F):
Is the document pad clean?

Yes

Is the resolution appropriate?

Yes

Did you select the scan settings that simply "binarize"
(output in black & white)?

Yes

Is there any foreign matter (e.g. dust, paper dust) on the
document?

No

*1: When scanning in grayscale or color, the scanned image may not become sharp and clear. If possible, use a scanner driver to configure the scan settings

that simply "binarize" (output in black & white), and then perform a scan.

No

No

No

Yes

Clean the inside of the ADF.
For details, refer to "Chapter 5 Daily Care" (page 70).

Specify a higher resolution in the scanner driver.

In the scanner driver, select the scan settings that simply "binarize" (output in black
& white). (*1)

Remove any foreign matter off the document.
It may be carried onto the glass inside the ADF or the document bed of the flatbed
(ScanPartner SP30F), and cause the image to become dirty.

If the problem persists, check the items in "7.4 Before You Contact the Scanner

Service Provider" (page 112) first, then contact your FUJITSU scanner dealer or

an authorized FUJITSU scanner service provider.

Introduction

Scanner
Overview

How to Load
Documents

How to Use the
Operator Panel

Various Ways to
Scan

Daily Care

Replacing the
Consumables

Troubleshooting

Operational
Settings

Appendix

Glossary

98

Chapter 7 Troubleshooting

Images are distorted or not clear.

TOP

Contents

Index

ADF:
Are the glass and rollers inside the ADF clean?
Flatbed (ScanPartner SP30F):
Is the document pad clean?

Yes

Is the ADF being pushed down during scanning? Is there a
heavy object on top of the ADF?

No

Is anything causing the scanner to vibrate during
scanning?

No

Is the scanner placed on a flat, level surface? Are the
rubber pads attached on the bottom of the scanner?

Yes

No

Yes

Yes

No

Clean the inside of the ADF.
For details, refer to "Chapter 5 Daily Care" (page 70).

Do not push down the top of the ADF, or place any heavy objects on the ADF
during scanning.

Do not allow the scanner to vibrate during scanning.

Either place the scanner on a flat and level surface, or attach the rubber pads on
the bottom of the scanner.

If the problem persists, check the items in "7.4 Before You Contact the Scanner

Service Provider" (page 112) first, then contact your FUJITSU scanner dealer or

an authorized FUJITSU scanner service provider.

Introduction

Scanner
Overview

How to Load
Documents

How to Use the
Operator Panel

Various Ways to
Scan

Daily Care

Replacing the
Consumables

Troubleshooting

Operational
Settings

Appendix

Glossary

99

Chapter 7 Troubleshooting

Vertical streaks appear on the scanned image.

TOP

Contents

Index

Do the streaks always appear in the same location?

No

Does the vertical streak disappear when you set a lower
resolution?

No

Is there any foreign matter (e.g. dust, paper dust) on the
document?

No

Yes

Yes

Yes

Clean the glass and rollers inside the ADF, or the document bed of the flatbed
(ScanPartner SP30F).
For details, refer to "Chapter 5 Daily Care" (page 70).

Specify a lower resolution.

Remove any foreign matter off the document.
It may be carried onto the glass inside the ADF or the document bed of the flatbed
(ScanPartner SP30F), and cause vertical streaks on the scanned image.

If the problem persists, check the items in "7.4 Before You Contact the Scanner

Service Provider" (page 112) first, then contact your FUJITSU scanner dealer or

an authorized FUJITSU scanner service provider.

Introduction

Scanner
Overview

How to Load
Documents

How to Use the
Operator Panel

Various Ways to
Scan

Daily Care

Replacing the
Consumables

Troubleshooting

Operational
Settings

Appendix

Glossary

100