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Encore® and Eclipse® Series

Owner’s Manual

MDE-3893P

Computer Programs and Documentation

All Gilbarco Inc. and/or Veeder Root Company computer programs (including software on diskettes and within memory chips) and documentation are copyrighted by, and shall remain the property of, Gilbarco Inc. and/or Ve eder Root Company. Such computer programs and documents may also contain trade secret information. The duplication, disclosure, modification, or unauthorized use of computer programs or documentation is strictly prohibited, unless otherwise licensed by Gilbarco Inc. and/or Veeder Root Company.

Federal Communications Commission (FCC) Warning

This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy, and if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in whic h case the user will be required to correct the interference at his own expense. Changes or modifications not expressly approved by the manufacturer could void the user’s authority to operate this equipment.

Approvals

Gilbarco is an ISO 9001:2008 registe red company. Underwriters Laboratories (UL):

U L File# Products listed with U L

MH1941 MH8467 Transac System 1000 and PAM 1000

E105106 Dell DH M M i n i t o w e r E165027 G-SITE a n d P a s s p o r t S y s t e m s

All Gilbarco pumps and dispensers that bear the UL listing mark.

National Conference of Weights and Measures (NCWM) - Certificate of Conformance (CoC):

Gilbarco pumps and dispensers are evaluated by NCWM under the National Type Evaluation Program (NTEP). NCWM has issued the following CoC:

CoC# Product Model # CoC# Product Model #

02-019 Encore Nxx 02-036 Legacy Jxxx 02-020 Eclipse Exx

02-025

02-029 CRIND — G-SITE Mini Tower PA0301

02-030

Meter - C Series PA024NC10 G-SITE Distribution Box PA0306 Meter - C Series PA024TC10 G-SITE Keyboard PA0304

TS-1000 Console — G-SITE Monitor PA0303 TS-1000 Controller PA0241 G-SITE Printer (Citizen) PA0308 Distribution Box PA0242 02-038 C+ Meter T19976 Meter - EC Series PA024EC10 02-039 Passport PA0324 VaporVac Kits CV 02-040 Ecometer T20453

California Air Resources Board (CARB):

Executive Order # Product

G-70-52-AM Balance Vapor Recovery G-70-150-AE VaporVac

G-SITE Printer (Epson) PA0307

02-037

05-001 Titan KXXY Series

Trademarks

Non-registered trademarks

Applause™ Media System G-SITE® Lite™SMART Meter

™

CIM

™

C-PAM

™

ECR

™

EMC

™

FlexPay

™

G-CAT

™

Gilbert G-SITE® Link

™

Highline Horizon MultiLine Optimum™ Series TCR PAM™ 1000 Titan

™

PAM SMART Connect™ValueLine SMART CRIND

™

SmartPad Surge Management System Tank Monitor

™

Ultra-Hi

™

Registered trademarks

CRIND Dimension® Series Legacy

™

e-CRIND

Eclipse

Encore G-SITE Gilbarco

InfoScreen

Making Things Better®Trimline

MPD

Passport

Performer

Transac Transac® System 1000

TRIND Vap or Vac

The Advantage® Series

Additional US and foreign trademarks pending.

Other brand or product names shown may be trademarks or registered trademarks of their respective holders.

Table of Contents

1 – Introduction 1

Purpose. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

Intended Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

Scope . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

Related Documents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

Abbreviations and Acronyms. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

2 – Important Safety Information 3

3 – Introducing the Encore/Eclipse Series 7

Encore 300 and Encore 500 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

Encore 550 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

Encore S Series. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Americans with Disabilities Act (ADA) Requirements . . . . . . . . . . . . . . .10

DEF Dispenser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Eclipse Series . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

Understanding Date Codes and Serial Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

Understanding Date Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

Understanding Model Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

Common Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

Displaying the Last Transaction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

Displaying Pump Totals for Encore/Eclipse Units . . . . . . . . . . . . . . . . . .16

Grade Number Reference Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17

Operating the Units . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

Console Mode (Two-wire) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

Standalone Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

4 – Preparing to Service Units 21

Important Considerations for DEF Dispensers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21

Important Considerations for Units with Ecometers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22

Important Considerations When Changing Fuel Types. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23

Dispensing Gasoline/Ethanol Blends . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24

Important Requirements for E85 Units . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24

Call Gilbarco First . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

Service Preparation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

Before Making a Service Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

Description of the Problem. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

Warranty Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

Station Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

Enhancing Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26

Additional Security in Encore S Series Units. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27

Important Installation Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

Unit Commissioning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29

Error Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29

Replacement Parts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29

Specialized Training. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30

MDE-3893P Encore® and Eclipse® Series Owner’s Manual · December 2011 Page i

Table of Contents

5 – Maintaining Units 31

General Safety Considerations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Periodic Inspections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Performing General and Component Maintenance Inspections . . . . . . . 32

Periodic Maintenance Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Changing CRIND Device Printer Paper . . . . . . . . . . . . . . . . . . . . . . . . . 43

Cleaning the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Printer Paper Ordering Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Changing the Receipt Paper in the M00317A00X Printer. . . . . . . . . . . . 45

Changing the Receipt Paper in USB Printer (M04119A001) . . . . . . . . . 48

Changing the Receipt Paper in USB Sliding Printer (M06972A001). . . . 51

Changing the Receipt Paper in USB Sliding Printer for

Encore S Series Enhanced Bezel (M07885A001) . . . . . . . . . . . . . . . . . 55

Cleaning the CRIND Device in the M00317A00X Printer . . . . . . . . . . . . 59

Clearing Paper Jams in USB Printer (M04119A001) . . . . . . . . . . . . . . . 59

Clearing Paper Jams in USB Sliding Printer (M06972A001) . . . . . . . . . 61

Special Maintenance Instructions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Cleaning and Detailing the Unit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Glossary Glossary-1

Index Index-1

Page ii MDE-3893P Encore® and Eclipse® Series Owner’s Manual · December 2011

Purpose Introduction

1 – Introduction

Purpose

This manual provides instructions for safely operating, programming, and maintaining Encore referred to as units, unless otherwise specifically stated).

Intended Users

This manual is written for the owners and operators of Encore and Eclipse units.

300, Encore 500/550, Encore S Series, and Eclipse® pumps/dispensers (hereafter

Scope

This manual provides the following information about the Encore and Eclipse units:

• Operating the units

• Programming Encore and Eclipse units

• Preparing the units for service

• Maintaining the units

Abbreviations and Acronyms

Term Description

ASC Authorized Service Contractor CFR Code of Federal Regulations

™

CIM CRIND® Card Reader IN Dispenser CSC Customer Specified Contractor DEF Diesel Exhaust Fluid DLT Displaying Last Transaction FCC Federal Communications Commission FF Flexible Fuels IFSF International Forecourt Standards Forum LCD Liquid Crystal Display LON Local Operating Network MOC Major Oil Company MPD NEC National Electrical Code NFPA National Fire Protection Association OSHA Occupational Safety and Hazard

PIN Personal Identification Number PPP Programmable Pump Preset PPU Price Per Unit (Price Per Volume) STP Submersible Turbine Pump TRIND®Transmitter/Receiver IN Dispenser UL USB Universal Serial Bus VR Vapor Recovery

Customer Interface Module

Multi Product Dispenser

Administration

Underwriters Laboratory

Page 2 MDE-3893 P Encore® and Eclipse® Series Owner’s Manual · December 2011

2 – Important Safety Information

Important Safety Information

Notes: 1) Save this Important Safety Information section

in a readily accessible location.

2) Although DEF is non-flammable, Diesel is flammable. Therefore, for DEF cabinets that are attached to Diesel dispensers, follow all the notes in this section that pertain to flammable fuels.

This section introduces the hazards and safety precautions associated with installing, inspecting, maintaining or servicing this product. Before performing any task on this product, read this safety information and the applicable sections in this manual, where additional hazards and safety precautions for your task will be found. Fire, explosion, electrical shock or pressure release could occur and cause death or serious injury, if these safe service procedures are not followed.

Preliminary Precautions

You are working in a potentially dangerous environment of flammable fuels, vapors, and high voltage or pressures. Only trained or authorized individuals knowledgeable in the related procedures should install, inspect, maintain or service this equipment.

Emergency Total Electrical Shut-Off

The first and most important information you must know is how to stop all fuel flow to the pump/dispenser and island. Locate the switch or circuit breakers that shut off all power to all fueling equipment, dispensing devices, and Submerged Turbine Pumps (STPs).

Read the Manual

Read, understand and follow this man ual and any other labels or related materials supplied with this equipment. If you do not understand a procedure, call a Gilbarco Authorized Service Contractor or call the Gilbarco Support Center at 1-800-800-7498. It is imperative to your safety and the safe ty of others to understand the procedures before beginning work.

Follow the Regulations

Applicable information is available in National Fire Protection Association (NFPA) 30A; Code for Motor Fuel Dispensing

Facilities and Repair Garages, NFPA 70; National Electrical Code (NEC), Occupational Safety and Hazard Association

(OSHA) regulations and federal, state, and local codes. All these regulations must be followed. Failure to install, inspect, maintain or service this equipment in accordance with these codes, regulations and standards may lead to legal citations with penalties or affect the safe use and operation of the equipment.

Replacement Parts

Use only genuine Gilbarco replacement parts and retrofit kits on your pump/dispenser. Using parts other than genuine Gilbarco replacement parts could create a safety hazard and violate local regulations.

Safety Symbols and Warning Words

This section provides important information about warning symbols and boxes.

Alert Symbol

WARNING

The EMERGENCY STOP, ALL STOP, and PUMP STOP buttons at the cashier ’s station WILL NOT shut off electrical power to the pump/dispenser. This means that even if you activate these stops, fuel may continue to flow

Total Electrical Shut-Off Before Access

Any procedure that requires access to electrical component s or the electronics of the dispenser requires total electrical shut off of that unit. Understand the function and location of this switch or circuit breaker before inspecting, installing, maintaining, or servicing Gilbarco equipment.

Evacuating, Barricading and Shutting Off

Any procedure that requires access to the pump/dispenser or STPs requires the following actions:

• An evacuation of all unauthorized persons and vehicles from the work area

• Use of safety tape, cones or barricades at the affected unit(s)

• A total electrical shut-off of the affected unit(s)

uncontrolled.

You must use the TOTAL ELECTRICAL SHUT-OFF in th e cas e of an emerge nc y a nd no t the console’s ALL STOP and PUMP STOP or similar keys.

This safety alert symbol is used in this manual and on warning labels to alert you to a precaution which must be followed to prevent potential personal safety hazards. Obey safety directives that follow this symbol to avoid possib le inj ury or death.

Signal Words

These signal words used in this manual and on warning labels tell you the seriousness of particular safety hazards. The precautions below must be followed to prevent death, injury or damage to the equipment:

DANGER: Alerts you to a hazard or unsafe practice

which will result in death or serious injury.

WARNING: Alerts you to a hazard or unsafe practice

that could result in death or serious injury.

CAUTION with Alert symbol: Designates a hazard or

unsafe practice which may result in minor injury. CAUTION without Alert symbol: Designates a hazard o r unsafe practice which may result in property or equipment damage.

Working With Fuels and Electrical Energy

Prevent Explosions and Fires

Fuels and their vapors will explode or burn, if ignited. Spilled or leaking fuels cause vapors. Even filling customer tanks will cause potentially dangerous vapors in the vicinity of the dispenser or island.

DEF is non-flammable. Therefore, explosion and fire safety warnings do not apply to DEF fluid lines.

MDE-3893P Encore® and Eclipse® Series Owner’s Manual · December 2011 Page 3

Important Safety Information

No Open Fire

In an Emergency

Inform Emergency Personnel

Compile the following information and inform emergency

Open flames from matches, lighters, welding torches or

other sources can ignite fuels and their vapors.

No Sparks - No Smoking

personnel:

• Location of accident (for example, address, front/back of building, and so on)

• Nature of accident (for example, possible heart attack, run over by car, burns, and so on )

Sparks from starting vehicles, starting or using power tools, burning cigarettes, cigars or pipes can also ignite fuels and their vapors. Static electricity, including an electrostatic charge on your body, can cause a spark sufficient to ignite fuel vapors. Every time you get out of a vehicle, touch the metal of your

• Age of victim (for example, baby, teenager, middle-age, elderly)

• Whether or not victim has received first aid (for example, stopped bleeding by pressure, and so on)

• Whether or not a victim has vomited (for example, if swallowed or inhaled something, and so on)

vehicle, to discharge any electrostatic charge before you

WARNING

approach the dispenser island.

Gasoline/DEF ingested may cause

Working Alone

It is highly recommended that someone who is capable of rendering first aid be present during servicing. Familiarize yourself with Cardiopulmonary Resuscitation (CPR) methods, if

unconsciousness and burns to internal organs. Do not induce vomiting. Keep airway open. Oxygen may be needed at scene. Seek medical advice immediately.

you work with or around high voltages. This information is available from the American Red Cross . Alw ay s ad vise the station personnel about where you will be working, and caution them not to activate power while you are working on the equipment. Use the OSHA Lockout/Tagout procedures. If you are not familiar with this requirement, refer to this information in the service manual and OSHA documentation.

Working With Electricity Safely

Ensure that you use safe and established practices in working with electrical devices. Poorly wired devices may cause a fire, explosion or electrical shock. Ensure that grounding connections are properly made. Take care that sealing devices and compounds are in place. Ensure that you do not pinch wires when replacing covers. Follow OSHA Lockout/Tagout

WARNING

DEF generates ammonia gas at higher tempe r atures. When opening enclosed panels, allow the unit to air out to avoid breathing vapors. If respiratory difficulties develop, move victim away from source of exposure and into fresh air. If symptoms persist, seek medical attention.

WARNING

Gasoline inhaled may cause unconsciousness and burns to lips, mouth and lungs. Keep airway open. Seek medical advice immediately.

requirements. Station employees and service contractors need

WARNING

to understand and comply with th is program completely to ensure safety while the equipment is down.

Hazardous Materials

Some materials present inside electronic enclosures may present a health hazard if not handled correctly . Ensure that you clean hands after handling equipment. Do not place any equipment in the mouth.

WARNING

The pump/dispenser contains a chemica l known to the State of California to cause cancer.

WARNING

The pump/dispenser contains a chemical known to the State of California to cause birth defects or other reproductive harm.

Gasoline/DEF spilled in eyes may cause burns to eye tissue. Irrigate eyes with water for approximately 15 minutes. Seek medical advice immediately.

WARNING

Gasoline/DEF spilled on skin may cause burns. Wash area thoroughly with clear water. Seek medical advice immediately.

WARNING

DEF is mildly corrosive. Avoid contact with eyes, skin, and clothing. Ensure that eyewash stations and safety showers are close to the work location. Seek medical advice/recommended treatment if DEF spills into eyes.

IMPORTANT: Oxy ge n may be ne ed e d at scene if gasoline has been ingested or inhaled. Seek medical advice immediately.

Lockout/Tagout

Lockout/Tagout covers servicing and maintenance of machines and equipment in which the unexpected energization or st art-up of the machine(s) or equipment or release of stored energy could cause injury to employees or personnel. Lockout/Tagout applies to all mechanical, hydraulic, chemical, or other energy, but does not cover electrical hazards. Subpart S of 29 CFR Part 1910 - Electrical Hazards, 29 CFR Part 1910.333 contains specific Lockout/Tagout provision for electrical hazards.

Page 4 MDE-3893P Encore® and Eclipse® Series Ow ner’s Manual · December 2011

Hazards and Actions

Important Safety Information

The following actions are recommended regarding these hazards:

• Do not go near a fuel spill or allow anyone else in the area.

• Use station EMERGENCY CUTOFF immediately. Turn off all system circuit breakers to the island(s).

• Do not use console E-STOP, ALL STOP, and PUMP STOP to shut off power. These keys do not remove AC power and do not always stop product flow.

• Take precautions to avoid igniting fuel. Do not allow starting of vehicles in the area. Do not allow open flames, smoking or power tools in the area.

• Do not expose yourself to hazardous conditions such as fire, spilled fuel or exposed wiring.

• Call emergency numbers.

WARNING

Spilled fuels, accidents involving pumps/dispensers, or uncontrolled fuel flow create a serious hazard. Fire or explosion may result, causing serious injury or death. Follow established emergency procedures.

DEF is non-flammable. However it can create a slip hazard. Clean up spills promptly.

Collision of a Vehicle with Unit Fire at Island Fuel Spill

MDE-3893P Encore® and Eclipse® Series Owner’s Manual · December 2011 Page 5

Important Safety Information

This page is intentionally left blank.

Page 6 MDE-3893P Encore® and Eclipse® Series Ow ner’s Manual · December 2011

Encore 300 and Encore 500 Introducing the Encore/Eclipse Series

3 – Introducing the Encore/Eclipse Series

This chapter provides illustrations of the Encore and Eclipse units and their components. Refer to this chapter when you perform the procedures in this manual.

Encore 300 and Encore 500

The Encore 300 and 500 units, which are similar in appearance are shown below. However, each series has its own hardware/software package. For information on programming the unit, refer to “Programming Encore 300” in MDE-4732 Encore and Eclipse Series Owner’s Programming Manual. All options may not be available on your unit.

Figure 3-1: Encore 300 and Encore 500 Units

Breakaway

Serial Number Label (on Units manufactured after January 2003) is found inside the CIM

Main Display

CIM Door Lock

Manager’s Keypad (not shown) can be found behind the CIM door.

Available but not shown:

- Totalizer Option

- TRIND Option

- Scanner Option

Location of Label for Approved Vapor Recovery (VR) Nozzles and Federal Communications Commission (FCC) Label

Recommended Location of Static Electricity Warning Label

CRIND Display

Card Reader

Cash Acceptor

CRIND Keypad and Optional PPP

CRIND Device Printer

Door Lock

Lower Panel

Shear Valves and Unions behind Lower Panel (not shown)

PPU Display and Grade Select Buttons

Boot Area

Nozzle

Pump Handle (Lift to Start Handle Units)

Swivel

Hose

Brand Advertising Panel

Serial Number Label (on Units Manufactured before January 2003)

MDE-3893P Encore® and Eclipse® Series Owner’s Manual · December 2011 Page 7

Introducing the Encore/Eclipse Series Encore 550

Encore 550

The Encore 550 unit has an enhanced appearance for the columns and canopy, when compared to the Encore 300 and 500 units. The following illustration shows an Encore 550 unit with SMAR T Meter to “Programming Encore 500 and 550, Encore S Series and Eclipse” in MDE-4732 Encore and Eclipse Series Owner’s Programming Manual. All options may not be available on your unit.

Figure 3-2: Encore 550 Unit

Serial Number Label is found inside the CIM

Main Display

™

dispenser and its components. For information on programming the unit, refer

Breakaway for all Encore units

The VR hose, nozzle information and FCC label are found on the right side when facing Side 1 of the dispenser.

is located near the hose casting at the top of the Pump/Dispenser for units without Hose Retrievers. For units with Hose Retrievers, the breakaway is located near the Nozzle.

Manager’s Keypad (not shown) can be found behind the CIM Door

CIM Door Lock

CRIND Display

Cash Acceptor

Card Reader

CRIND or PPP Keypad

CRIND Device Printer

Door Lock

Available but not shown:

- Totalizer Option

- TRIND Option

- Scanner Option

PPU Display and Grade Select Buttons

Boot Area

Nozzle (not shown)

Brand Advertising Panel

Lower Panel

Shear Valve, Unions, and Fuel Filter behind Lower Panel (not shown)

Page 8 MDE-3893 P Encore® and Eclipse® Series Owner’s Manual · December 2011

Encore S Series Introducing the Encore/Eclipse Series

Encore S Series

The Encore S series units offer a refined style that delivers a simplified customer layout, resulting in effective fuel time. With the S series unit, the retailer also receives the benefit of increased security against fuel fraud, which includes:

• A separate printer door that has a barrier, restricting access to the inside of the unit

• A security latch below the main door, placed behind the lower panel door.

For more information on the additional security features of the Encore S series, refer to

“Additional Security in Encore S Series Units” on page 27.

Figure 3-3: Encore S Series Unit

Electro-Mechanical Totalizer (option) -

Side 1 (the Gilbarco Label is located on the inner side of the right column, when facing side 1)

Available but not Shown

Breakaway

Static Electricity, Health, and Fire Warnings (recommended location)

Main Door Lock

Main Display

Memo Softkey Panel

Printer Door Lock

CRIND Device Printer CRIND or PPP Keypad

PPU Displays and Grade Select Buttons

Security Latch (not shown) Located below the Main Door Inside the Lower Panel

Brand Advertising Panel

Lower Panel

Hose

Brand Decal Area

Main Door

CRIND Display

Manager’s Keypad (not shown) Located behind the Main Door

Card Reader Instructions

Card Reader

Nozzle

Lower Panel Door Lock

Shear Valve, Unions, and Fuel Filter behind Lower Panel (not shown)

MDE-3893P Encore® and Eclipse® Series Owner’s Manual · December 2011 Page 9

Introducing the Encore/Eclipse Series Encore S Series

Americans with Disabilities Act (ADA) Requirements

IMPORTANT INFORMATION

To meet the reach requirements as specified by the Americans with Disabilities Act, the island of the dispenser must not be higher than 6” tall.

Figure 3-4: ADA Requirements

48”

42’

6”

Page 10 MDE-3893P Encore® and Eclipse® Series Own er’s Manual · December 2011

DEF Dispenser Introducing the Encore/Eclipse Series

DEF Dispenser

Figure 3-5: DEF Dispenser (When Tank is not Installed Underground)

(25.0) [1.0]

Urea Tank

Insulation and/or Heating Required. Use solid or foam, non-water absorbing insulating materials suitable for outdoor use.

Urea Inlet 1” BSPP Female Fitting on the

(29.9) [1.2]

Dispenser

(160.0) [6.3]

(308.0) [12.1]

(160.0) [6.3]

Skid Common to Both Urea Tank and Dispenser

Typical Skid Tank Install

(115.7) [4.6]

(2000.0) [6.5’] of Hose Length Exposed

MDE-3893P Encore® and Eclipse® Series Owner’s Manual · December 2011 Page 11

Introducing the Encore/Eclipse Series Eclipse Series

Eclipse Series

The following illustration shows an Eclipse unit and its components.

Figure 3-6: Eclipse Unit

Discharge Casting

Hydraulic Access Door Lock

Breakaway

Branding/Advertising

Tuxedo Stripe

Panel (Backlit)

Hose

CRIND Device Display

CRIND Keypad

Card Reader

Cash Acceptor

Lock (not shown)

Manager’s Keypad (not shown) can be found behind the Oven Door

Lower Panel (filter access) Door Lock

Serial Plate

Lower Panel

Main Display

TRIND Option

PPU Display and Grade Select Buttons

Oven Door Lock (not shown)

Scanner Boot Area CRIND Device Printer

Oven Door Swivel

Filters, Junction Box, Shear Valves, and Unions behind Lower Panel (not shown)

Page 12 MDE-3893P Encore® and Eclipse® Series Own er’s Manual · December 2011

Understanding Date Codes and Serial Numbers Introducing the Encore/Eclipse Series

Understanding Date Codes and Serial Numbers

This section provides information on the date and model codes for the Encore Series and Eclipse units.

Understanding Date Codes

A two-letter date code is stamped on the serial plate before the Serial Number. This code shows the month and year of manufacture. Refer to the date code to determine the age of the equipment for warranty purposes.

To determine the date code on an Encore or Eclipse unit, refer to the following tables.

Month Codes

A = January E = May J = September B = February F = June K = October C = March G = July L = November D = April H = August M = December

Year Codes

J = 2000 N = 2004 T = 2008 K = 2001 P = 2005 U = 2009 L = 2002 R = 2006 W = 2010 M = 2003 S = 2007 X = 2011

Understanding Model Codes

The Model Numbers are located as shown in Figure 3-1 on page 7, Figure 3-2 on page 8,

Figure 3-3 on page 9, and Figure 3-6 on page 12.

For Encore 300/500/550 units, the Model Number uses a two-letter and one-number model code stamped on the serial plate. For Encore S units, the Model Number uses a two-letter and a one-number model code listed on the UL Weights and Measures label that is located behind the printer door.

MDE-3893P Encore® and Eclipse® Series Owner’s Manual · December 2011 Page 13

Introducing the Encore/Eclipse Series Understanding Date Codes and Serial Numbers

To determine the model code on a Gilbarco Encore 300, 500 and 550, or Encore S Series unit, refer to the following table.

Note: Not all models are available in an Encor e 300 (E300) , Encor e 500/5 50 (E500/E550), or

Encore S Series version.

Encore 300, 500/550, and Encore S Series

N X X

Encore A = Multi-hose

Dispenser

C = Multi-hose Pump 0 = 1 Grade

G = Single-hose 0 = 3 Grade Dispenser

J = Multi-hose Blender 0 = 3 Grade Blender Dispenser

L = X+1 Blender 0 = 2 + 1 Grade Blender Dispenser

N = X+0 Blender 1 = 3 + 0 Grade Blender Dispenser

P = Ultra High Flow 3 = Ultra-Hi™ Master

R = Special 0 = No Hydraulics

0 = 1 Grade 1 = 2 Grade 2 = 3 Grade 3 = 4 Grade 4 = DEF only

1 = 2 Grade 2 = 3 Grade 3 = 4 Grade

1 = 3 Grade + 1 Dispenser 2 = 3 Grade Pump 3 = 3 Grade Pump + 1 4 = 2 Grade Single-hose MPD 5 = 2 Grade Single-hose Pump

1 = 3 Grade Blender Pump 2 = 4 Grade Blender + 1 Dispenser 3 = 4 Grade Blender + 1 Pump 4 = 3 + 2 Grade Blender Dispenser

1 = 3 + 1 Grade Blender Dispenser 2 = 4 + 1 Grade Blender Dispenser 3 = 3 + 1 + 1 Grade Blender Dispenser 4 = 2 + 1 Grade Blender Pump 5 = 3 + 1 Grade Blender Pump 6 = 4 + 1 Grade Blender Pump

2 = 4 + 0 Grade Blender Dispenser 3 = 5 + 0 Grade Blender Dispenser 5 = 3 + 0 Grade Blender Pump 6 = 4 + 0 Grade Blender Pump 7 = 5 + 0 Grade Blender Pump

4 = Ultra-Hi Combo 5 = Ultra-Hi Satellite 6 = Ultra-Hi Master Dispenser - Single-sided Dual Product Unit 8 = Ultra-Hi Satellite Dispenser - Single-sided Dual Product Unit A = Ultra-Hi Master + DEF B = Ultra-Hi Combo + DEF

1 = Robot 2 = Simulator 3 = Pumpless Pump 4 = No Electronics

Page 14 MDE-3893P Encore® and Eclipse® Series Own er’s Manual · December 2011

Common Functions Introducing the Encore/Eclipse Series

Examples:

1 A serial plate stamped “CJ-NA0” contains the following information:

• Date code [CJ]—This unit was manufactured in March 2000.

• Model code [NA0]—This unit is a single-grade, multi-hose, Encore dispenser.

2 A UL Weights and Measures label that lists “CP-NA0” contains the following information:

• Date code [CP]—This unit was manufactured in March 2005.

• Model code [NA0]—This unit is a single-grade, multi-hose, Encore S dispenser.

T o determine the model code on a Gilbarco Eclipse unit, refer to the following table. Note that not all models are available in an Eclipse unit.

Eclipse Units

E X X Eclipse G = Single-hose MPD 0 = 3 Grade

L = X + 1 Blender, 4 Hose 0 = 2 + 1 Grade Blender Dispenser

1 = 3 + 1 Grade Blender Dispenser 2 = 4 + 1 Grade Blender Dispenser 3 = 5 + 1 Grade Blender Dispenser

N = X + 0 Blender, 2 Hose 0 = 2 + 0 Grade Blender Dispenser

1 = 3 + 0 Grade Blender Dispenser 2 = 4 + 0 Grade Blender Dispenser 3 = 5 + 0 Grade Blender Dispenser

Example:

A serial plate stamped “GM-EN1” contains the following information:

• Date code [GM]—This unit was manufactured in July 2003.

• Model code [EN1]—This unit is a three-grade , two-hose, Eclipse blender dispenser.

Common Functions

This section provides information on the common functions of the Encore Series and Eclipse units.

Displaying the Last Transaction

If power supply is interrupted, information about the previous sale (last transaction) remains visible on the main display for at least 15 minutes.

MDE-3893P Encore® and Eclipse® Series Owner’s Manual · December 2011 Page 15

Introducing the Encore/Eclipse Series Common Functions

Displaying Pump Totals for Encore/Eclipse Units

You can view pump totals for Encore and Eclipse units on the main and Price Per Unit (PPU) displays by using the Manager’s Keypad located behind the Customer Interface Module (CIM) door or Oven door on Side 1 of the dispenser. The keypad’s magnetic backing allows easier handling and input.

Notes: 1) For Encore 300/500/550 and Eclipse units, to identify Side 1 (A) of the pump or

dispenser, refer to the section titled “Programming Orientation” in MDE-4732 Encore and Eclipse Series Owner’s Programming Manual.

2) For Encore S Series units, to identify Side 1 of the unit, see Figure 3-3 on page 9.

The Manager’s Keypad is as shown in Figure 3-7.

Figure 3-7: Manager’s Keypad

CLEAR

Manager’s Keypad

ENTER

TOTAL

VOL

TOTAL

Note: To enter the Command Codes required to place the pump/dispenser in Standalone

mode or to program prices directly at the unit, refer to “Standalone Mode” on

page 19.

WARNING

To avoid potential electric shock, do not touch any wiring or electronic component(s) behind the CIM/Oven Door or Main Door.

The following table explains how to access the Manager’s Keypad.

For this Model Series Use these Steps to Locate the Manager’s Keypad

Encore 300/500/550/S Series • Open CIM door on Side 1 (A)

• Keypad is attached (by magnet) behind the door

Eclipse • Open Oven door on Side 1 (A)

• Keypad is attached (by magnet) behind the door

Page 16 MDE-3893P Encore® and Eclipse® Series Own er’s Manual · December 2011

Common Functions Introducing the Encore/Eclipse Series

The location of data in the displays is shown in Figure 3-8.

Note: To see illustrations that show the location of these displays, refer to

“Introducing the Encore/Eclipse Series” on page 7.

Figure 3-8: Location of Data

Side

Grade

Money Display

Volume Displ ay

1 2 3 4 5 6 1 2 3 4 5 6

1 2 3 4

Main Display

PPU Display

Use the Manager’s Keypad and the instructions in the following table to display pump totals for Encore and Eclipse units.

To Press Result

Display totals • $Total for Money

• Vol Total for Volume

Select side • 1—Side 1 (A)

• 2—Side 2 (B)

Select grade ENTER and 1-8 for grades 1-8. Grade digit flashes Toggle between side and grade ENTER Toggles flashing digit between

Exit CLEAR Exits the operation

Side digit flashes

side and grade digit

Grade Number Reference Chart

Type Grade Encore 300

Dual 1 Quad (Four-hose) 1, 2 Multi-Product Dispenser (MPD) 1, 2, 3 6H Bl 1, 2, 3 3 + 0 Bl 1, 2, 3 3+1 Bl 1, 2, 3, 6 5+0 Bl 1, 2, 3, 4, 5

Encore 500

Dual 1 Quad 1, 2 MPD 1, 2, 3 3 + 0 Bl 1, 2, 3 6H Bl 1, 2, 3 4 Grade MPD 1, 2, 3, 4 5 + 0 Bl 1, 2, 3, 4, 5 3 +1 Bl 1, 2, 3, 6

MDE-3893P Encore® and Eclipse® Series Owner’s Manual · December 2011 Page 17

Introducing the Encore/Eclipse Series Common Functions

Type Grade Encore 550

3 + 0 Bl 1, 2, 3 Multi-hose Bl 1, 2, 3 MPD 1, 2, 3, 4 Single-hose 1, 2, 3, 4 4 + 0 Bl 1, 2, 3, 4 5 + 0 Bl 1, 2, 3, 4, 5 2 + 1 Bl 1, 2, 6 3 + 1 Bl 1, 2, 3, 6 Multi-hose+1 Bl 1, 2, 3, 6 4 + 1 Bl 1, 2, 3, 4, 6

Encore 500 S

Dual 1 Quad 1, 2 MPD 1, 2, 3 3 + 0 Bl 1, 2, 3 6H Bl 1, 2, 3 4 Grade MPD 1, 2, 3, 4 5 + 0 Bl 1, 2, 3, 4, 5 3 +1 Bl 1, 2, 3, 6 3 + 0 Bl 1, 2, 3 Multi-hose Bl 1, 2, 3 MPD 1, 2, 3, 4 Single-hose 1, 2, 3, 4 4 + 0 Bl 1, 2, 3, 4 5 + 0 Bl 1, 2, 3, 4, 5 2 + 1 Bl 1, 2, 6 3 + 1 Bl 1, 2, 3, 6 Multi-hose+1 Bl 1, 2, 3, 6 4 + 1 Bl 1, 2, 3, 4, 6

Eclipse

2 + 0 Bl 1, 2 MPD 1, 2, 3 3 + 0 Bl 1, 2, 3 4 + 0 Bl 1, 2, 3, 4 5 + 0 Bl 1, 2, 3, 4, 5 2 + 1 Bl 1, 2, 6 3 + 1 Bl 1, 2, 3, 6 4 + 1 Bl 1, 2, 3, 4, 6 5 + 1 Bl 1, 2, 3, 4,

5, 6

Page 18 MDE-3893P Encore® and Eclipse® Series Own er’s Manual · December 2011

Operating the Units Introducing the Encore/Eclipse Series

Operating the Units

The Encore and Eclipse units can dispense fuel in one of the following two modes:

• Console mode (Two-wire) - Authorization and payout occurs at the console

• Standalone mode - Authorization and payout occurs at the pump

This section provides instructions for operating the units in either mode.

Note: For the location of components, refer to the illustrations in “Introducing the Encore/

Eclipse Series” on page 7.

Console Mode (Two-wire)

Consoles can be set up in a pre-authorized mode where a sale is automatically allowed, or in an authorization mode where a sale requires initiation by a cashier.

To operate a unit in authorization mode, proceed as follows:

Note: Step 1 can occur before or after steps 2 and 3.

1 Authorize the unit at the console.

2 Remove the nozzle and lift the pump handle, if required.

3 Select the grade and/or payment form, if required.

4 Dispense the fuel.

5 Return the nozzle to the nozzle boot.

6 Pay out the fuel transaction at the console.

Standalone Mode

Standalone mode does not involve the console with the sale. To operate a unit in a pre-authorized mode, proceed as follows:

1 Remove the nozzle and lift the pump handle, if required.

2 Select the grade and/or payment form, if required.

3 Dispense the fuel.

4 Return the nozzle to the nozzle boot.

MDE-3893P Encore® and Eclipse® Series Owner’s Manual · December 2011 Page 19

Introducing the Encore/Eclipse Series Operating the Units

This page is intentionally left blank.

Page 20 MDE-3893P Encore® and Eclipse® Series Own er’s Manual · December 2011

Important Considerations for DEF Dispensers Preparing to Service Units

4 – Preparing to Service Units

This chapter provides instructions for collecting information on any unit-related problems that a Gilbarco-trained Authorized Service Contractor (ASC) or Customer Specified Contractor (CSC) will require for servicing. Providing complete information can shorten the time ASCs/CSCs spend troubleshooting the problem and enable them to have the correct parts required for service.

WARNING

Do not attempt to service an Encore or Eclipse pump/dispenser yourself without special, qualified training. Servicing an Encore or Eclipse pump/dispenser incorrectly could result in severe injury or death. Only Gilbarco-trained ASCs/CSCs must service an Encore or Eclipse pump/dispenser.

WARNING

Do not make unapproved modifications to Gilbarco equipment. Doing so could result in improper equipment operation and violation of state and local codes, and could also create a safety hazard. Consult your ASC/CSC, distributor, or Gilbarco for approved modifications and kits.

Important Considerations for DEF Dispensers

CAUTION

Applicable during Installation and Operation of the Dispenser: DEF freezes at approximate ly

-11.5 °C (11 °F). Power to the dispenser and heater must always remain ON in cold weather. If power is lost and the temperature drops below this point, the system must be inspected for freeze damage before restart. For sites that experience occasional power losses or for sites that are located in very cold climates, it is recommended that a backup power generator be used to maintain constant power to the dispenser. Do not use any additives to lower the freezing point of DEF. Additives of any type must not be used in DEF. Freezing can cause damaged or inoperative hose breakaways, fluid lines or components, valves, nozzles and meters.

Prolonged storage at temperatures above 25 °C (77 °F) can impair the quality of DEF and reduce its shelf life.

CAUTION

DEF is mildly corrosive. It can corrode components that are made from incompatible materials and reduce their integrity. The use of incompatible materials may lead to leaks and spills, and can contaminate and degrade the DEF. When dispensing DEF, verify with the manufacturer if the material of all plumbing components are compatible with the DEF being dispensed.

MDE-3893P Encore® and Eclipse® Series Owner’s Manual · December 2011 Page 21

Preparing to Service Units Important Considerations for Units with Ecometers

CAUTION

Do not use Prover Cans meant for engine fuel with DEF or vice versa. Use stainless steel Prover Cans for DEF. DEF and engine fuel must not be mixed with each other or contaminated by each other. Else, damage to a vehicle’s engine or pollution control devices could occur. DEF crystallizes as its water base evaporates. Pouring out liquid will not guarantee that no corrosive DEF remains in the Prover Can. DEF must not be contaminated with Diesel fuel, contaminants, or other fluids or materials. Such contamination can cause serious damage to vehicle catalytic converters.

• Conventional fluid handling precautions are also applicable to DEF.

• DEF is non-flammable and not explosive.

• When exposed to air, the water in DEF will evaporate and result in development of urea crystals. Crystals may be fine and sharp. They will dissolve in water

• Clean any DEF spill with water and dry the area with clean rags, especially areas that contain metallic parts. Ensure that spilled DEF does not re-enter the tank. Spilled DEF can be slippery and will corrode metallic parts. Wear eye protection and rubber gloves during any cleanup activity.

• DEF can be returned to the storage tank only if it is not contaminated. Contaminated DEF must be disposed off in an environmentally safe manner. Do not dump DEF in storm sewers or any location where the fluid or its constituents may enter a waterway.

• DEF is much heavier than fuels such as gasoline. Be careful to avoid injury when lifting heavier Prover Cans, by using proper safe lifting techniques.

WARNING

When stored at temperatures above 37 °C (100 °F), DEF may break down into ammonia. Ensure that you avoid inhaling any toxic ammonia vapors when opening cabinets, tank vaults, or other areas where DEF may have leaked or been spilled.

WARNING

DEF can cause serious eye injury if sprayed in the eyes or may affect those with sensitive skin. Wear protective gloves and eye protection as required. Flush eyes immediately with water, if sprayed.

Ensure that eyewash stations and safety showers are close to the workstation location.

Important Considerations for Units with Ecometers

Units must always use the M008007B010 (gasoline) or M08007B030 (diesel) filter

manufactured by PetroClear

To maintain warranty, the unit requires use of a special filter type as mentioned above. It potentially allows lesser contaminant to pass through it during normal unit operation as compared to other filters and prevents nozzles from snapping shut. The filter has a standard mounting and is similar in cost to current filters. The filter contains a slightly higher load spring. In addition, it has improved internal sealing. The filter will also potentially improve the reliability of other hydraulic devices in the dispenser such as valves.

filter.

Page 22 MDE-3893P Encore® and Eclipse® Series Owner’s Manual · December 2011

Important Considerations When Changin g Fuel Types Preparing to Service Units

Important Considerations When Changing Fuel Types

WARNING

Certain special alternative fuels such as E85 and additives can degrade pump/dispenser performance or integrity if the dispensers are not designed for use with such fu els. Additionally, converting to certain standard fuels (gasoline, diesel, kerosene, and so on) from alternative fuels such as those with ethanol (E85), methanol, or Biodiesel or from alternative fuels to standard fuels can degrade dispenser performance or integrity. Similar effects can also occur when converting units to different standard fuel types. As per

UL 87A requirements, units dispensing E85 fuel must not be used to dispense any other type of fuel such as Gasoline.

Leaks and potential environmental hazards can result or components may fail prematurely. To avoid these issues, follow the guidelines as described in this section.

Follow the guidelines given below when changing fuel types for a pump/dispenser or using alternative fuels or fluids:

1 Verify with your Gilbarco ASC or Distributor if the fuel that you will use is compatible with

the pumps/dispensers that dispense the fuel.

2 For Flexible Fuel (FF) dispensers, do not use standard hydraulic parts used in other Gilbarco

pumps/dispensers in these units. Standard dispenser parts may not be compatible with the fluids.

3 Biodiesel fuels must be to ASTM standards for Biodiesel fuels. Mixes of diesel with cooking

oils, other plant or animal derived oils, and so on are not considered Biodiesel. Use of such mixes may void warranty on the hydraulic components of the un it.

4 Review the latest copy of the unit’s warranty statement regarding use of the fuel.

5 Certain fuels (especially fuels enhanced with alcohol) when first used in tanks previously

containing a different fuel may clean out the tanks and force a large amount of contaminant into the dispenser. Apart from abnormally clogging filters, this large quantity of contaminant may damage certain dispenser components. Do not run units without filters at such times. It is normally required that tanks and lines be cleaned of all water, sediment and contaminant before such conversions, to minimize potential unit downtime or damage. Damage to hydraulic components from contamination when not using filters is not covered by warranty. Consult your ASC or Gilbarco Distributor for recommendations.

6 Do not use any equipment that was formerly used to store or dispense any other fuel or liquid

with DEF. Dispensers designed for use with DEF must only be used with DEF.

7 Although conversions from one fuel to an equivalent fuel (say from another supplier)

generally do not create issues, it is recommended that after making any fuel type conversions (including those to alternative fuels such as E85 or back), all units be visually inspected for leaks two days, one week, and one month after fuel conversion. Have your ASC repair any leaks found. This must be done also for standard fuels when significant new additives are incorporated.

Note: This does not apply to Flexible Fuel model dispenser s.

MDE-3893P Encore® and Eclipse® Series Owner’s Manual · December 2011 Page 23

Preparing to Service Units Dispensing Gasoline/Ethanol Blends

8 It is recommended that whenever making non-equivalent fuel conversions, all units be

checked for calibration within one month after the fuel conversion.

9 Some non-equivalent fuel conversions must change the pump/dispenser filter type previously

used. For any changes required, consult your ASC or Gilbarco Distributor.

Dispensing Gasoline/Ethanol Blends

The blending option provided on these dispensers is intended for the blending of Gasoline/ethanol blends designated as E85 with gasoline or gasohol (E10 maximum) to achieve an intermediate gasoline/ethanol blend.

IMPORTANT INFORMATION

Standard gasoline or Gasohol (E10 maximum) must not be dispensed through the same hose as that used for dispensing higher ethanol blend fuels (E11 to E85).

Important Requirements for E85 Units

The following equipment and materials are required to properly service the E85 units:

UL-listed E85 Hose (Q13486)

• VeyanceSM Flexsteel® Futura™ Ethan-All for E85

• Veyance Flexsteel Futura for E25

Note: Extended Reach hoses not available for the E85 applications.

UL-listed E85 Nozzle (M11298)

OPW 21GE

Note: Approved for use with the E85 dispensers, as required under UL 87A.

UL-listed E85 Swivel (N23748-04)

OPW 241 TPS-0492

Note: Approved for use with E85 dispensers, as required under UL 87A.

UL-listed E85 Shear Valve (T19695-23)

OPW 10P-0152E85

Note: Approved for use with E85 dispensers, as required under UL 87A.

UL-listed E85 Breakaway (N23010-10)

OPW 66V-0492

Note: Approved for use with E85 dispensers, as required under UL 87A.

Filter Use only filters specifically marked for use with E85.

UL-listed Pipe Sealant

Use only UL-listed TPS PTFE Pipe Sealant manufactured by SAF-T-LOC International Corp.

UL-listed Teflon® Tape

Use only UL-listed Taega Technologies Inc. Teflon tape.

Note: Teflon tape must be used only at the inlet pipe connection.

Page 24 MDE-3893P Encore® and Eclipse® Series Owner’s Manual · December 2011

Call Gilbarco First Preparing to Service Units

Call Gilbarco First

Before calling an ASC/CSC, call the Gilbarco Help Desk at 1-800-800-7498. The Help Desk may be able to resolve the issue for you.

Service Preparation

Use an ASC/CSC to efficiently service and maintain your Encore and Eclipse units. Gilbarco trains and certifies ASCs/CSCs to service and maintain Encore and Eclipse units in a safe manner. Warranty service must be performed by an ASC/CSC only.

Before Making a Service Call

Before you make a service call, perform the following tasks:

• Obtain complete information from station personnel about the problem. Provide any history that may help (whether the unit has a recurring problem, or the problem has been observed for the first time, and so on).

• M ention the associated hose number(s) along with the problem.

• Confirm that the tank has fuel.

• Confirm that the power, pump lights, and circuit breakers are on.

• For electronic units, write down and report any error codes displayed.

Note: For information on recording and clearing error codes, refer to “Error Codes” on

page 29.

Description of the Problem

Provide the ASC/CSC with a complete and accurate description of the problem, including all symptoms and error codes. Ensure that you give the service personnel as complete and accurate information as possible. It will help ensure faster and potentially less costly repairs and keep downtime costs to a minimum.

Warranty Service

IMPORTANT INFORMATION

All warranty service must be performed by an ASC/CSC. Failure to use an ASC/CSC to perform warranty service could result in loss of warranty coverage.

Station Security

In any manufacturer’s unit, it may be impossible, even with a detailed security arrangement, to stop a knowledgeable, unobserved, and experienced thief. It is possible to reduce the probability of a theft attempt, if security measures are designed into the station layout and security-minded actions are planned into the site’ s operation. The following recommendations are intended to decrease the probability of theft by observance and/or incorporating obstacles that deter criminal activity.

MDE-3893P Encore® and Eclipse® Series Owner’s Manual · December 2011 Page 25

Preparing to Service Units Station Security

Enhancing Security

To enhance security, proceed as follows:

1 Design stations where employees have full, unobstructed view of all fueling locations. Do not

block employee view with merchandise displays or other obstructions. If full view is not possible, utilize video surveillance equipment. Equipment monitoring must be made obvious and signs stating their use must be posted.

2 Enter new programming access code, as default codes are commonly known. Only trusted

station employees and involved ASCs/CSCs must know these codes. Store the codes in a safe and secure location known to all station management personnel. Unit service can be costlier , if these codes are lost.

3 Use unit security kits when available. For areas subject to high risk of theft, consider the

additional security of special keys/locks to replace the standard locks. Such keys and locks can be obtained from local locksmiths. This enhancement is extremely effective in preventing theft modes using the keypad with the additional benefits of preventing potential tampering with other dispenser devices.

4 Remove the keypads from the units and store them in the station or other safe locations. The

keypads must be accessible to station management or service people when required. A sign out system can be used to track who last used the keypad.

5 Suggest that the station monitor “pump total” and “station total” reports comparatively. Theft

can be noted as fuel dispensed will still be recorded in “pump totals” (although not in “station totals”), if a thief use the Manager’s Keypad. When this will not prevent the theft that has already occurred, it will alert the station as to whether security measures are working or must be applied.

6 Plan to use modular programming “time-out” functions that shut down the unit if no pulser

activity occurs for a preselected time. Consult your ASC and determine if there is any optional software that can be used on your units to enhance security.

7 Remind station personnel to be alert to any unit off-line message at the POS, accompanied by

suspicious activity at the pump/dispenser.

8 Plan to provide periodic/frequent inspection of equipment security provisions to verify their

integrity.

9 At installation and thereafter, ensure that lower door levers are adjusted correctly and do not

allow the panels to be removed easily without a key or tool. If you suspect that keys are available to thieves in your area, consider using special locks and keys available from locksmiths.

10 Be alert to dispensers being “off-line” or equivalent at the POS. Fuel theft could be occurring

especially if the customer is pumping fuel.

11 For units left powered during off hours, ensure that power to the Submersible Turbine Pumps

(STPs) is turned off.

Page 26 MDE-3893P Encore® and Eclipse® Series Owner’s Manual · December 2011

Additional Security in Encore S Series Units Preparing to Service Units

Additional Security in Encore S Series Units

The Encore S series units have been designed with security in mind to prevent/minimize the probability of fuel theft.

In addition to security features that have been built into the Encore units so far, such as the CIM, lower panel locks and keys, and the Personal Identification Number (PIN) code-secured Manager Keypad, the Encore S series unit comes with the following additional security features:

• A separate printer door (with a lock) that restricts access to the inside of the unit.

• A security latch that may be used to secure the lower part of the main door (bezel). See

Figure 4-1 on page 28.

• An improved design that does not enable a person to open the main door without first removing the lower panel door.

• An option to install hinge sensors that will send an alert to the POS whenever the main/lower panel doors are opened.

To optimally utilize the additional security features installed in the Encore S series units, proceed as follows:

1 Close and lock the main door, using the main door lock located to the left of the main door. T o

identify the location of the lock, see

Notes: 1) When closing the main door, remember to push inward and then lock the door to

ensure that the inner lining is sealed to prevent rain water from seeping into the main door.

2) If you do not close the main door properly, you will have problems when removing or reinstalling the lower panel door.

2 Place the security latch in the locked position.

Note: You may use a padlock (optional) to secure the latch.

Figure 3-1 on page 7.

MDE-3893P Encore® and Eclipse® Series Owner’s Manual · December 2011 Page 27

Preparing to Service Units Additional Security in Encore S Series Units

3 Place the lower panel door and lock it using the lower panel lock.

Figure 4-1: Security Latch - Open and Locked Positions

Place for Padlock (optional)

Open Position Locked Position

Notes: 1) If you suspect that the main/printer/lower panel door key’s security has been

compromised, consider purchasing replacement locks for the units from Hudson Lock Inc. (www.hudsonlock.com). Ordering directly from the lock supplier will ensure a strict control over the distribution of locks and keys, eliminating the possibility of keys being taken or copied through the traditional distribution channels. Hudson Lock can provide specific pricing and lead-time information based on the requirements. You may contact Hudson Lock at 1-800-434-8960.

2) ASCs must be aware of any lock changes or added locks in order to service the unit. The keys must be available to the ASCs.

Important Installation Information

To ensure that your equipment provides safe and reliable operation, verify the following:

• Hose breakaways for drive-off protection must be installed. For breakaways to properly function, the pumps must be anchored to the island with bolts.

• Dispensers and some self-contained pumps must use Shear Valves. Refer to the local and state codes.

• Proper operating and safety warning signs must be used at the station. Refer to the local and state codes and consult the oil company.

• Station emergency stop buttons must be used. Refer to the state and local codes.

• Isolation relays must be used with dispensers. Refer to the national, state, and local codes.

• S hear Valve linkage must be free of obstructions so that the valve can close properly during a fire or accident.

• Ensure that the installers follow all other requirements and recommendations in MDE-3802 Encore & Eclipse Site Prep Manual, MDE-3985 Encore Installation Manual, and MDE-3986 Eclipse Installation Manual.

Page 28 MDE-3893P Encore® and Eclipse® Series Owner’s Manual · December 2011

Additional Security in Encore S Series Units Preparing to Service Units

Unit Commissioning

Unit commissioning is a valuable service included in the purchase price of most dispensers. During commissioning, the ASC/CSC inspects and verifies if the units have been properly installed and operate as intended. Some unit training is also given to stati on employees as part of the process. You must ensure that the units are commissioned shortly after installation. Improper installation can void warranty or result in poor unit performance.

Error Codes

If an error or malfunction occurs, the LCD on the main display may flas h and alternately display the error code and the normal readout. Some error codes can appear at the PPU. These must not be confused with numbers that may flash when power is first applied to the unit. These numbers represent software versions and other similar information, and are not error codes.

Recording Error Codes

Error codes provide an excellent service and troubleshooting tool for ASCs/CSCs and will ensure that the ASC/CSC brings the correct part to the site for a quick repair. Record all error codes and provide the list to your ASC/CSC. The ASC/CSC uses these codes to diagnose and repair unit problems, which results in less down time.

Clearing Error Codes

In some cases, you can permanently clear error codes from the unit. To clear an error code, proceed as follows:

1 For EC 44 - pump handle on at power up, replace handle, power down, and then power up.

One instance of this error code does not normally require a service call.

2 If the error code still appears, power down the unit, wait for one minute, and then restore

power using the station circuit breaker.

3 If the error code still appears or reappears at a later time, record the error code and call your

ASC/CSC for assistance.

Replacement Parts

Use only genuine Gilbarco replacement parts and retrofit kits on your unit.

Only use Gilbarco replacement parts and retrofit kits. Non-Gilbarco replacement parts may create safety hazards and violate local regulations.

Gilbarco replacement parts are required to maintain warranty.

WARNING

MDE-3893P Encore® and Eclipse® Series Owner’s Manual · December 2011 Page 29

Preparing to Service Units Additional Security in Encore S Series Units

Specialized Training

For safety reasons, do not attempt to service an Encore or Eclipse unit yourself, unless you have been trained and certified to do so.

WARNING

Do not attempt to service an Encore or Eclipse pump/dispenser yourself. Only a Gilbarco-trained ASC/CSC must service an Encore or Eclipse pump/dispenser. Servicing an Encore or Eclipse pump/dispenser incorrectly could result in severe injury or death.

T o receive specialized training for servicing Encore and Eclipse units, contact an ASC/CSC or distributor. Training may be available locally or at various regional centers.

ASCs/CSCs and distributors may charge a nominal training fee. For more information, contact your nearest distributor.

Page 30 MDE-3893P Encore® and Eclipse® Series Owner’s Manual · December 2011

General Safety Considerations Maintaining Units

5 – Maintaining Units

This chapter provides information on the following aspects of pump/dispenser maintenance:

• Periodic Inspections

• P eriodic Maintenance Requirements

• Special Maintenance Instructions

CAUTION

DEF is mildly corrosive. To avoid damage to components in the vicinity of the dispenser, avoid use of materials that could be corroded, or use protective coatings.

CAUTION

Do not open the electronics cabinet to change paper, to remove cash acceptor cassettes, or to perform any other tasks when it is raining. The moisture from the rain can damage the pump/dispenser.

General Safety Considerations

Safe operation of the equipment is very important to your customer and you. The following recommendations are in addition to those found in the sections that follow and

Safety Information” on page 3.

1 Do not allow the customer to use damaged units or broken components with sharp edges.

2 Do not allow the customer to use units with missing doors or panels or with doors open.

3 Ensure that the adequate and readable instructions are clearly given on the units or nearby

areas for potential safety hazards such as static electricity fueling hazards, use of unapproved containers, and so on. Place signs where fueling customers will notice and can read them.

4 Do not use long hoses beyond recommendations that may present a trip hazard. Use hose

retrievers in good operating condition, when long hoses are used.

5 Do not allow the customer to use units which do not have hose breakaways installed on them .

6 Do not allow the customer to use units with hoses and/or nozzles removed from either side.

“Important

MDE-3893P Encore® and Eclipse® Series Owner’s Manual · December 2011 Page 31

Maintaining Units Periodic Inspections

7 Do not allow the customer to use units that are leaking fuel.

WARNING

DEF, flexible fuels such as Biodiesel, high alcohol percentage fuels such as E85, and so on may be incompatible with certain plumbing materials and hydraulic components.

Use of incompatible materials or components with alternative fuels such as E85 or DEF can result in leaks or unexpected failures of components resulting in fire or explosion or environmental damage. When installing components in E85 units, refer to “Important

Requirements for E85 Units” on page 24.

When dispensing alternative fuels such as E85 or DEF, verify with the manufacturer if the material of all plumbing components are compatible with the fuels or DEF being dispensed.

Periodic Inspections

Performing General and Component Maintenance Inspections

This section provides instructions for scheduling two types of maintenance inspections:

• General inspe ctions

• Component inspections

Note:This section does not include special inspections such as those require d when changing

fuel types. For those requir ements, refer to

“Important Considerations When Changing

Fuel Types” on page 23.

Safety Warnings

You are performing inspections and maintenance in a potentially dangerous environment of flammable fuels/vapors and high voltage. To prevent injury when inspecting a unit at the islands, follow all safety precautions in

“Important Safety Information” on page 3.

WARNING

You are performing inspections and maintenance in a potentially dangerous environment of flammable fuels/vapors and high voltage. Failure to adhere to the safety precautions in this manual may cause fire or explosion, resulting in severe injury or death. Read and adhere to all safety precautions before performing any maintenance activity.

General Inspections

Perform a general inspection of each unit as follows:

• Every week to ensure that all units are operating properly

• Whenever you receive a complaint about potential unit problems

Page 32 MDE-3893P Encore® and Eclipse® Series Owner’s Manual · December 2011

Periodic Inspections Maintaining Units

As part of your general inspection, inspect the entire pump or dispenser for the following indications:

• External damage

• Leaks

• Exposed sharp or similar edges that may cause cuts

• M issing parts, doors, and so on.

• Safety hazards when fueling, such as slippery surfaces, trip hazards, missing warning signs, and so on.

Replace any missing or damaged warning labels. Gilbarco also strongly recommends that ASCs/CSCs periodically inspect the equipment as outlined in the next subsection.

WARNING

If you find any leaks or damage, stop using the pump/dispenser, and contact your local ASC/CSC. Fire, explosion, or electrical shock could result, if you continue to use leaking or damaged pumps/dispensers.

WARNING

To prevent injury to customers or yourself, block customer access to the pump/dispenser with cones or similar equipment, when inspecting.

Component Inspections

To schedule component inspections, refer to the following table. Generally, the station owner must only inspect for damage or problems with the units. For safety reasons, several tasks in the following table, including all repairs, must be performed only by an ASC/CSC. To determine if an ASC/CSC must perform a task, refer to the column titled

“Who Performs the

Inspection/Repair” in the following table.

WARNING

Do not attempt to perform any task that is noted “ASC/CSC only” in the “Who Performs the

Inspection/Repair” column. Performing those tasks incorrectly could result in severe injury

or death.

WARNING

If you find a leak during an inspection, stop using the pump/di spenser, and contact your local ASC/CSC. Fire, explosion, or electrical shock could result, if you continue to use a leaking or damaged pump/dispenser.

MDE-3893P Encore® and Eclipse® Series Owner’s Manual · December 2011 Page 33

Maintaining Units Periodic Inspections

Recommended Frequency

Once a month Belts Recommended Belt Tensions:

Components Recommended Maintenance

Tighter belt tensions can cause wear and premature failures for both pump and motor bearing. Loose belts result in low flow or pulley/belt failures. Use the following ratings:

• 65-75 lbs (30-34 Kgf) for new belts

• 50-65 lbs (28-30 Kgf) for old belts

Who Performs the Inspection/Repair

• Owner—Inspect

• ASC/CSC only—Repair and test

CAUTION

Belts and pulleys can pinch fingers and hands. Injuries may result. Avoid placing fingers or hands between belts and pulley. Never turn power on to fit belt on pulley.

1. On the link belts, check all tabs for correct positions (inward).

2. Check the belt tension. If there is more than one inch of play on one side of belt, then tighten the belts by tightening the idler pulley against the belt. If there is excessive play, then replace the belt with the next shorter length belt

11"

Upon receiving a customer complaint

Once a week Displays 1. Inspect displays for proper reading of all digits.

Replacing printer paper

Correcting printer jams

Refer to the instructions in “Changing the Receipt

Paper in the M00317A00X Printer” on page 45 or “Changing the Receipt Paper in USB Printer (M04119A001)” on page 48 or “Changing the Receipt Paper in USB Sliding Printer (M06972A001)” on page 51 or “Changing the Receipt Paper in USB Sliding Printer for Encore S Series Enhanced Bezel (M07885A001)” on page 55.

Refer to the instructions in “Clearing Paper Jams in

USB Printer (M04119A001)” on page 59 or “Clearing Paper Jams in USB Sliding Printer (M06972A001)”

on page 61.

2. Verify if the displays are properly backlit.

Owner

• Owner—Inspect

• ASC/CSC only—Repair and test

Page 34 MDE-3893P Encore® and Eclipse® Series Owner’s Manual · December 2011

Periodic Inspections Maintaining Units

Recommended Frequency Components Recommended Maintenance

At least once a week or if a customer complaint arises

Hoses 1. Inspect each hose for leaks and damage. • Owner—Inspect

WARNING

If you find a leak, stop using the pump/dispenser, and contact your local ASC/CSC. Fire, explosion or electrical shock could result, if you continue to use a damaged pump/dispenser.

2. Inspect each hose for the following wear or damage:

• Bulges

•Cracks

•Cuts

• Flattened spots

• Reinforcement showing

• Soft spots

•Splits

• Weaknesses

• Tears

3. Consult the hose manufacturer for any additional inspections required.

Note: If repair is required, call an ASC/CSC.

Who Performs the Inspection/Repair

• ASC/CSC only—Repair and test

CAUTION

WARNING

CAUTION

Do not attempt to make these repairs yourself. Doing so could result in severe injury or death.

MDE-3893P Encore® and Eclipse® Series Owner’s Manual · December 2011 Page 35

Maintaining Units Periodic Inspections

Recommended Frequency Components Recommended Maintenance

Once a week or if a customer complaint arises

Hose retrievers

1. Inspect hose retrievers for frayed or broken cables.

2. Inspect hose retrievers for cables wrapped

around hoses.

Notes:

1. If repair is required, call an ASC/CSC.

2. When hose retrievers are used, the breakaway

whip hose must be attached to the nozzle, and the breakaway coupling attached to the whip hose, with the retriever clamp positioned between the breakaway coupling and the dispenser outlet casting. When retrievers are not used, the breakaway whip hose is attached to the dispenser outlet casting and the breakaway coupling is attached to the other end of the breakaway whip hose.

WARNING

Do not attempt to make these repairs yourself. Doing so could result in severe injury or death.

Once a week or as notified about a potential problem

Nozzles and boot area

1. Inspect nozzles for the following:

• Damage

• Leaks

• Loose nozzle spouts

• Missing parts, such as retainer springs and splash guards

Who Performs the Inspection/Repair

• Owner—Inspect

• ASC/CSC only—Repair and test

CAUTION

• Owner—Inspect

• ASC/CSC only—Repair and test

WARNING

CAUTION

If you find a leak, stop using the pump/dispenser, and contact your local ASC/CSC. Fire, explosion, or electrical shock could result, if you continue to use a damaged pump/dispenser.

2. Inspect vapor recovery boots (bellows) for proper seal and signs of damage.

3. Consult the nozzle manufacturer for any additional required inspections.

Note: If repair is required, call an ASC/CSC.

WARNING

CAUTION

Do not attempt to make these repairs yourself. Doing so could result in severe injury or death.

Page 36 MDE-3893P Encore® and Eclipse® Series Owner’s Manual · December 2011

Periodic Inspections Maintaining Units

CAUTION

Recommended Frequency Components Recommended Maintenance

Once a week, or as notified about a potential leak

Leaks, outside the unit

1. Inspect the following for leaks or signs of leakage:

• Breakaways

• Couplings

• Hose outlet castings

• Hoses

• Nozzles

• Swivels

2. Look for any signs of fuel or fuel staining around the base of the dispenser, especially at the side columns and at the upper housing.

3. Review all documentation provided by each component’s manufacturer for additional inspection information.

4. If a leak is found, stop using the unit, and make arrangements to repair the leak.

CAUTION

WARNING

If you find a leak, stop using the pump/dispenser, and contact your local ASC/CSC. Fire, explosion, or electrical shock could result, if you continue to use a damaged pump/dispenser.

WARNING

Do not attempt to make these repairs yourself. Doing so could result in severe injury or death.

Who Performs the Inspection/Repair

• Owner—Inspect

• ASC/CSC only—Repair and test

CAUTION

Once a week or after drive-offs

Once a week or as required

Breakaways 1. Inspect breakaways for secure connection to

hose and for any leaks.

WARNING

If you find a leak, stop using the pump/dispenser, and contact your local ASC/CSC. Fire, explosion, or electrical shock could result, if you continue to use a damaged pump/dispenser.

2. Consult the breakaway manufacturer for any additional required inspections.

Notes:

1. If repair is required, call an ASC/CSC.

2. Some breakaways are not repairable. Check with the ASC/CSC whether the breakaway is repairable before the ASC/CSC attempts to reassemble the breakaway.

3. A leak inspection within the hydraulics cabinet is also required. See the relevant section, later in this chapter.

CAUTION

Wash unit

WARNING

Do not attempt to make these repairs yourself. Doing so could result in severe injury or death.

Clean with Simple Green® all purpose cleaner (or equivalent). Do not wash with a high pressure hose. Refer to

Maintenance Inspections” on page 32.

“Performing General and Component

• Owner—Inspect

• ASC/CSC only—Repair and test

Owner

MDE-3893P Encore® and Eclipse® Series Owner’s Manual · December 2011 Page 37

Maintaining Units Periodic Inspections

Recommended Frequency Components Recommended Maintenance

Once a week or upon complaint of improper reading of cards

Card Reader Clean the Card Reader with a cleaning card

(Q11482) weekly or if the Card Reader is not reading credit cards properly.

Cleaning of Card Readers periodically may prevent future service calls. Card Readers that do not work because of lack of periodic cleaning are not covered by warranty.

CAUTION

Do not use a pressure washer to clean the pump/dispenser.

Once a month Bulbs

(Eclipse only)

Where bulbs are used, verify if all light box bulbs are illuminated.

WARNING

To avoid injury when inspecting the bulbs, use a safe and sturdy non-conductive fiberglass step ladder. Follow ladder manufacturer safety instructions.

Do not rest the ladder against the dispenser.

Who Performs the Inspection/Repair

Owner

CAUTION

• Owner—Inspect

• ASC/CSC only—Repair and test

CAUTION

Block off area where you will be working.

Page 38 MDE-3893P Encore® and Eclipse® Series Owner’s Manual · December 2011

Periodic Inspections Maintaining Units

Recommended Frequency Components Recommended Maintenance

Once a month, after drive-offs, or as notified about a potential leak

Leaks, within the lower hydraulics cabinet

1. Whenever possible, Gilbarco recommends removing power to the unit before performing these inspections.

2. Block the unit area to prevent customers from operating the unit during inspection.

3. Remove the lower panels slowly and carefully to avoid any fuel being sprayed in the cabinet (especially if a drive-off has occurred). Wear eye protection.

4. Inspect all hydraulic connections and seals, including the following:

• Meters

• Valves

5. If wetness or dripping fuel is found, stop using the unit, and make arrangements to repair the leak.

Note: Some staining of parts around seals is

normal and does not indicate a problem. Look for dripping or wet surfaces.

6. Monitor repaired places closely.

WARNING

To prevent injury when inspecting self-contained units (equipped with pumps and electric motors), do not place your hands near the belts, pulleys, or motors. Do not allow anyone to use either side of the pump when inspecting. Block the pump/dispenser off or lock the nozzle to the nozzle hook.

Who Performs the Inspection/Repair

• Owner—Inspect

• ASC/CSC only—Repair and test

CAUTION

New Installations— After 50,000 gallons (200,000 liters), or after one month

Filter change and strainer cleaning

WARNING

CAUTION

If you find a leak, stop using the pump/dispenser, and contact your local ASC/CSC. Fire, explosion, or electrical shock could result, if you continue to use a damaged pump/dispenser.

WARNING

CAUTION

Do not attempt to make these repairs yourself. Doing so could result in severe injury or death.

CAUTION

To prevent potential injury, wear eye protection when performing these inspections.

Replace filters, and clean strainers regularly.

Note: Water alert filters may fail prematurely if water

passes through them.

Only an ASC/CSC must perform these tasks.

MDE-3893P Encore® and Eclipse® Series Owner’s Manual · December 2011 Page 39

Maintaining Units Periodic Inspections

Recommended Frequency Components Recommended Maintenance

After first filter change—Every 300,000 gallons (1.1 million liters), every six months, or when fuel delivery rate significantly slows.

Every three months

Every six months Inspect and

Clean CRIND device printer

Clean CRIND device display

lubricate Shear Valves

Note: Most complaints regarding continual slow flow rate from the dispenser are

Clean the CRIND device display regularly with a mild detergent and soft cloth using Moore Wallace M05194B001 cleaning kit. Be careful not to scratch the display. Do not use an abrasive cleaner , or glass cleaner or detergent that contains ammonia. Ammonia will damage plastic display windows and door materials.

To check valve operation, perform the following tasks:

1. Trip the valve.

2. Authorize the hose at the console, if required.

3. Lift the operating handle.

4. Place the discharge nozzle in an approved

5. Squeeze the nozzle operating lever. If flow

6. Place a few drops of SAE10 oil on Shear Valve

7. Open and close valve with a wrench several

8. Place valve back in service.

WARNING

Do not attempt to perform any of these tasks yourself. Performing these tasks incorrectly could result in severe injury or death.

caused by clogged filters

• Clean the CRIND device M00317A00X printer using the printer cleaning card Q13400. Follow instructions in

the M00317A00X Printer” on page 59 (use

Moore Wallace M05194B001).

• Clean the CRIND device M04119A001 (USB) printer using the M05194B001 cleaning kit. Follow instructions included in the kit.

container.

continues after several seconds, the valve is defective and must be serviced or replaced.

body shaft.

times.

Note: If repair is required, call an ASC/CSC.

“Cleaning the CRIND Device in

Who Performs the Inspection/Repair

CAUTION

Owner

• Owner—Inspect and lubricate

• ASC/CSC only—Repair

CAUTION

If you are not sure which device is the Shear Valve or have not been trained regarding its use or service, have the ASC/CSC inspect and lubricate this device for you.

WARNING

Do not attempt to make these repairs yourself. Doing so could result in severe injury or death.

Page 40 MDE-3893P Encore® and Eclipse® Series Owner’s Manual · December 2011

CAUTION

Periodic Inspections Maintaining Units

CAUTION

Recommended Frequency Components Recommended Maintenance

Every six months Pump pulleys,

belts, and belt tension

1. Remove power to the unit. • Owner—Inspect

WARNING

To prevent an injury, remove power to the pump/dispenser before you start the maintenance activity.

CAUTION

To avoid injury, avoid getting your fingers in a pinch point between the pulley and belt during an inspection.

2. Inspect belts for fraying/cracks.

3. Inspect pulleys for excessive wear in grooves and excessive bearing play.

4. Ensure that there is no more than one inch of play on either side of the belt, by pressing the belt midway between the two pulleys.

Note: If repair is required, call an ASC/CSC.

WARNING

Do not attempt to make these repairs yourself. Doing so could result in severe injury or death.

Who Performs the Inspection/Repair

• ASC/CSC only—Repair and test

CAUTION

Every six months Nozzle hooks

Every six months Door locks Lubricate with a graphite lubricant or lock oil. Follow

Every 12 months or as required in harsh climate

and shafts

Polish unit

1. Lubricate with silicone grease, if required.

2. Check for damage.

3. Ensure that the locking tab locator is not broken. The locking tab locator helps hold the nozzle in the nozzle boot and enables the station owner to lock the nozzle boot with a clasp padlock.

Note: If repair is required, call an ASC/CSC.

WARNING

Do not attempt to make these repairs yourself. Doing so could result in severe injury or death.

manufacturer’s instructions. Do not over-lubricate. Polish metal parts with Nu Finish® car polish. Do not

use automobile wax. Refer to

and Component Maintenance Inspections” on page 32.

“Performing General

CAUTION

• Owner—Inspect

• ASC/CSC only—Repair and test

Owner

MDE-3893P Encore® and Eclipse® Series Owner’s Manual · December 2011 Page 41

Maintaining Units Periodic Inspections

Recommended Frequency Components Recommended Maintenance

When other components are serviced

Eclipse unit fiberglass

Look for loose fiberglass skins, missing brackets, and missing mounting hardware.

Note: If repair is required, call an ASC/CSC.

WARNING

Do not attempt to make these repairs yourself. Doing so could result in severe injury or death.

Every six months (annually for Encore 550) or if fuel inventory discrepancies exist.

For Units with Ecometer

Yearly Ecometer

For Units Equipped with DEF

Once a week, especially during cold weather

Meter Calibration

Calibration

DEF Hose Retriever and Nozzle Door Mechanism

Have the unit meters checked for proper calibration and corrected as required. High volume stations may require more frequent calibration checks when compared to the low volume stations.

Have the unit meters checked for proper calibration and corrected as required. Ecometers with proper air purging during installation will not generally vary from initial calibration settings.

Verify if the hose retrieves properly. Verify if the nozzle door opens and closes properly. From a halfway lifted position, the door must close completely unassisted, after the nozzle has been placed back into the nozzle holder.

Who Performs the Inspection/Repair

• Owner—Inspect

• ASC/CSC only—Repair

CAUTION

• Owner—arranges for service

• ASC/CSC—tests and re-calibrates, if required

• Owner—arranges for service

• ASC/CSC—tests and re-calibrates, if required

• Owner— Inspect

• ASC— Repair

After a DEF spill occurs

Dispenser and surrounding metallic components

CAUTION

During cold weather, a hose retriever that does not retract properly or a nozzle door that does not self close properly may cause freezing of the nozzle, hose, or other components. This prevents DEF from being dispensed or may cause damage to components that results in leaks.

Flush the DEF spill with water and dry the area with clean rags, especially areas that contain metallic parts.

Note: Spilled DEF can be slippery and will corrode

metallic parts.

Owner

CAUTION

DEF is mildly corrosive. Handle with care. Wear eye protection and rubber gloves during any cleanup activity.

Page 42 MDE-3893P Encore® and Eclipse® Series Owner’s Manual · December 2011

Periodic Maintenance Requirements Maintaining Units

Periodic Maintenance Requirements

Changing CRIND Device Printer Paper

This section provides instructions for cleaning and changing paper for the following CRIND device printers:

• M00317A00X

• M04119A001: USB Printer that is affixed to the door and can accommodate paper rolls of up to 4 inches in size.

• M06972A001: USB Sliding printer that can accommodate pape r rolls of up to 6 inches in size.

These printers can be distinguished by identifying the large blue colored mounting screws (pins) that are found only on the M04119A001 and M06972A001 printers.

Figure 5-1: USB Printer with the Blue Mounting Pins

Blue Mounting Screws

Ensure that you follow the correct set of instructions based on the type of printer.

CAUTION

Avoid contacting the gears on the side of the printer with fingers or hair as it could result in an injury.

CAUTION

When the units are wet or when it rains, avoid changing paper for units without overhead canopies. If this cannot be prevented, use a dry rag to wipe off the moisture from the door area especially around the door edges. Avoid dripping water on the printer or other electronic components when opening the door. This will cause them to fail prematurely as a result of corrosion.

MDE-3893P Encore® and Eclipse® Series Owner’s Manual · December 2011 Page 43

Maintaining Units Periodic Maintenance Requirements

Cleaning the Printer

Cleaning the printer regularly may help print quality and increase the life-span of the printer. When cleaning the printer, use Moore Wallace M05194B001 Cleaning Kit. For details, refer to

“Special Maintenance Instructions” on page 62.

Printer Paper Ordering Information

The printer paper is sold as a blank roll or with low paper marks. Paper rolls with low paper marks alert the station about the paper level being low. To order printer paper, refer to the following table.

Vender Type Part No Printer Type

Moore Wallace Customer Service 1-800-416-8151

Nakagawa Mfg (USA) 1-800-609-0608

Moore Wallace Customer Service 1-800-416-8151

Blank Roll (4”) M04809B012 • M04119A001 (USB)

• M00317A00X Printer

Low Paper Marks (4”) M04809B014 • M04119A001 (USB)

• M00317A00X Printer Blank Roll (4”) N60125BN M04119A001 (USB) Low Paper Marks (4”) N60125DN M04119A001 (USB) Blank Roll (6”) M04809B017 M06972A001 (Sliding) Low Paper Marks (6”) M04809B018 M06972A001 (Sliding)

Notes: 1) Use of improper paper can result in poor quality print, shortened printer life or

frequent printer jams, which may not be covered by warranty.

2) It is important that all operators be trained in proper paper changing technique for problem-free operation.

Page 44 MDE-3893P Encore® and Eclipse® Series Owner’s Manual · December 2011

Periodic Maintenance Requirements Maintaining Units

Changing the Receipt Paper in the M00317A00X Printer

Figure 5-2: M00317A00X Printer

Chute

Cover

Chute Opening

Paper Release Lever

Paper Bucket

CAUTION

Avoid touching any wires or circuit boa rds during paper replacement, as static electricity from your fingers may damage the unit.

To replace the receipt paper in the M00317A00X printer, proceed as follows:

1 Remove the paper roll core.

2 Raise cover over printer head.

Figure 5-3: Printer Cover - Opening

Cover Raised over Printer Head

MDE-3893P Encore® and Eclipse® Series Owner’s Manual · December 2011 Page 45

Maintaining Units Periodic Maintenance Requirements

3 Pull the paper release lever towards you.

Figure 5-4: Paper Release Lever - Releasing

Paper Release Lever

4 Inspect and remove any paper from the printer chute (paper shards in the printer chute can

cause a subsequent printer jam).

Figure 5-5: Paper between the Rollers

All Paper Shards to be removed from the Printer Chute

Page 46 MDE-3893P Encore® and Eclipse® Series Owner’s Manual · December 2011

Periodic Maintenance Requirements Maintaining Units

5 Feed the new paper into the inlet until the paper passes over the stainless steel V-shaped cutter

and out of the chute exit at the front of the dispenser.

Note: The paper must run straight into the chute. Straighten and center the paper as required

when feeding.

Figure 5-6: Paper Feed

Paper straightened and centered when fed into the Inlet and Chute

6 Push the paper release lever completely in the forward direction (away from you).

Figure 5-7: Paper Release Lever - Locking

Paper Release Lever - Locked Position

MDE-3893P Encore® and Eclipse® Series Owner’s Manual · December 2011 Page 47

Maintaining Units Periodic Maintenance Requirements

7 Close the cover over the printer mechanism completely. Any gaps may lead to paper jams

later.

Figure 5-8: Printer Cover - Closing

Printer Cover in its Closed Position

8 Tear the excess paper at the chute opening.

Changing the Receipt Paper in USB Printer (M04119A001)

Figure 5-9: USB Printer

Chute

Blue Pin

Paper Bucket

CAUTION

Avoid touching any wires or circuit boards during paper replacement, as static electricity from your fingers may damage the unit.

Page 48 MDE-3893P Encore® and Eclipse® Series Owner’s Manual · December 2011

Periodic Maintenance Requirements Maintaining Units

To replace the receipt paper in the USB printer, proceed as follows:

1 Remove the paper roll core.

Note: To prevent paper from being trapped inside the printer, the printer automatically

reverses the last short receipt left from the paper roll. Remove such receipts along with the paper roll core, if present.

Figure 5-10: Paper Removal

Paper must be removed properly to prevent paper jamming.

Note: In Encore S series, the printer is installed in an inverted manner, as you open the printer

door as shown in

Figure 5-11. Apart from the way in which the printer is installed, the

procedure for changing the receipt printer paper remains as explained in this section.

Figure 5-11: Printer in the Encore S Series Unit

Printer Control Module

2 Locate the paper removal trigger on the left-hand side of the printer. This is located directly

under the “Remove Paper” trigger decal. For the exact location of the trigger, see

Figure 5-12

on page 50.

MDE-3893P Encore® and Eclipse® Series Owner’s Manual · December 2011 Page 49

Maintaining Units Periodic Maintenance Requirements

3 Press the trigger when gently pulling the paper to cleanly remove the paper from the paper

feed path.

Figure 5-12: Paper Removal - Trigger Decal

“Remove Paper”

Trigger

Trigger Decal

4 Place the new roll of paper in the paper bucket. For orientation, see Figure 5-13.

Figure 5-13: Paper Feeding into the Printer

Feed the paper into the printer as shown

Right Blue Pin

Paper Resting in Paper Bucket

Page 50 MDE-3893P Encore® and Eclipse® Series Owner’s Manual · December 2011

Periodic Maintenance Requirements Maintaining Units

CAUTION

Keep your fingers or hair from coming into contact with the gears on the side of the printer, as it could result in an injury.

Gears on the side of the Printer

Right Blue Pin

5 Feed the paper into the printer inlet following the direction of arrows on the printer.

Note: If the gears rattle when loading the paper, press trigger and feed the paper

simultaneously.

The paper will automatically feed through the printer after the initial feed is done manually.

Changing the Receipt Paper in USB Sliding Printer (M06972A001)

Figure 5-14: USB Sliding Printer

MDE-3893P Encore® and Eclipse® Series Owner’s Manual · December 2011 Page 51

Maintaining Units Periodic Maintenance Requirements

CAUTION

Avoid touching any wires or circuit boards during paper replacement, as static electricity from your fingers may damage the unit.

To replace the receipt paper in the sliding printer, proceed as follows:

1 Remove the paper roll core.

Note: To prevent paper from being trapped inside the printer, the printer automatically

reverses the last short receipt left from the paper roll. Remove such receipts along with the paper roll core, if present.

Figure 5-15: Paper Removal

Paper must be removed properly to prevent paper jamming

Figure 5-16: Printer in the Encore S Series Unit

Printer Control Module

Page 52 MDE-3893P Encore® and Eclipse® Series Owner’s Manual · December 2011

Periodic Maintenance Requirements Maintaining Units

2 Locate the paper removal trigger on the right side of the printer. This is located directly under

the “Remove Paper” trigger decal. For the exact location of the trigger, see

Figure 5-17.

3 Press the trigger when gently pulling the paper to completely remove the paper from the paper

feed path.

Figure 5-17: Paper Removal - Trigger Decal

Trigger

MDE-3893P Encore® and Eclipse® Series Owner’s Manual · December 2011 Page 53

Maintaining Units Periodic Maintenance Requirements

4 Place the new roll of paper in the paper bucket. For orientation, see Figure 5-18.

Figure 5-18: Feeding Paper into the Printer

Feed the paper into the printer as shown

CAUTION

Prevent your fingers or hair from coming into contact with the gears on the side of the printer, as it could result in an injury.

Gears on the Side of the Printer

Right Blue Pin

5 Feed the paper into the printer inlet following the direction of arrows on the printer.

Note: If the gears rattle when loading the paper, press trigger and feed the paper

simultaneously.

The paper will automatically feed through the printer after the initial feed is done manually.

Page 54 MDE-3893P Encore® and Eclipse® Series Owner’s Manual · December 2011

Periodic Maintenance Requirements Maintaining Units

Changing the Receipt Paper in USB Sliding Printer for Encore S Series Enhanced Bezel (M07885A001)

To change the receipt paper in the printer, proceed as follows:

Note: The USB Sliding Printer for Encore S Series E-CIM (M07885A001) is capable of

holding a receipt paper roll of 6 inches.

1 Insert the printer key and turn it to the left to open the printer door.

Figure 5-19: Inserting the Printer Key

2 Open the printer door and pull out the slide completely.

Figure 5-20: Opening the Door and Pulling out the Slide

(i)

(ii)

MDE-3893P Encore® and Eclipse® Series Owner’s Manual · December 2011 Page 55

Maintaining Units Periodic Maintenance Requirements

3 Pull the empty paper spindle from the cable clamp.

Note: The unit is shipped with the spindle held by the cable clamp.

Figure 5-21: Pulling the Paper Spindle

(i)

Figure 5-22: Spindle

Lanyard

(ii)

Spindle

Page 56 MDE-3893P Encore® and Eclipse® Series Owner’s Manual · December 2011

Periodic Maintenance Requirements Maintaining Units

4 Insert the spindle in a new paper roll and slide it into the spindle slot with the paper feeding

from over the top.

Figure 5-23: Inserting a New Paper Roll

(i) (ii)

(iii)

5 Remove any small pieces of paper behind the printer head.

MDE-3893P Encore® and Eclipse® Series Owner’s Manual · December 2011 Page 57

Maintaining Units Periodic Maintenance Requirements

6 Feed the paper into the printer using the built-in ramp as a guide.

Note: Ensure that the paper is fully fed before you proceed. If the paper is not fed, check if the

paper is jammed.

Figure 5-24: Feeding Paper into the Printer

(i) (ii)

7 Push the printer slide back in and feed the paper through the slot. Close the printer door and

turn the key to the right to lock it.

Figure 5-25: Pushing the Printer Slide

(i) (ii)

8 Pull to tear paper.

Page 58 MDE-3893P Encore® and Eclipse® Series Owner’s Manual · December 2011

Periodic Maintenance Requirements Maintaining Units

Cleaning the CRIND Device in the M00317A00X Printer

Clean the CRIND device in the M00317A00X printer using printer cleaning cards (Q13400) every three months. Cleaning the printer will eliminate most print quality problems.

To clean the CRIND device’s printer, proceed as follows:

1 Remove the paper and paper roll from the printer. Follow the instructions in “Changing the

Receipt Paper in the M00317A00X Printer” on page 45 (steps 1 to 4).

2 Insert a printer cleaning card into the inlet. 3 Manually advance the cleaning card through the roller bars using the round feed knob near the

paper release lever.

4 Replace the paper roll and re-install the receipt paper. Follow the instructions in “Changing the

Receipt Paper in the M00317A00X Printer” on page 45.

Clearing Paper Jams in USB Printer (M04119A001)

CAUTION

Avoid using tools for prying printer parts or using excessive force to clear jams. This could result in permanent damage to the printer.

To clear a paper jam, proceed as follows:

1 Pull the right blue pin and lift the Printer Control Module to expose the jam.

Note: In Encore S series units, the printer is installed in an inverted manner. Hence, pull the

left blue pin to lift the Printer Control Module and expose the jam.

Figure 5-26: Printer Control Module

Printer Control Module

Right Blue Pin

MDE-3893P Encore® and Eclipse® Series Owner’s Manual · December 2011 Page 59

Maintaining Units Periodic Maintenance Requirements

2 Press the printer head release trigger on the left side of the printer and remove the paper.

Note: In Encore S series units, the printer is installed in an inverted manner. Hence, the

printer head release trigger is on the right side of the printer.

Figure 5-27: Printer Head Release Trigger

Printer Head Release Trigger

3 Tear paper at the paper feed and at the paper chute.

4 Gently pull the paper through the module, until it is completely removed. Leave no shards in

the unit, especially in the printer chute.

Note: Rotate the gears to release the shards, if required.

5 Lower the module back on the paper bucket and push the right blue pin in place.

Figure 5-28: Printer Module - Removal of Shards

Removing Paper Shards from the Unit

Page 60 MDE-3893P Encore® and Eclipse® Series Owner’s Manual · December 2011

Periodic Maintenance Requirements Maintaining Units

Clearing Paper Jams in USB Sliding Printer (M06972A001)

CAUTION

Avoid using tools for prying printer parts or using excessive force to clear jams. This could result in permanent damage to the printer.

To clear a paper jam, proceed as follows:

1 Release the right blue pin by pulling it upward, and tip the Printer Control Module forward to

expose the jam.

Figure 5-29: Printer Control Module

Right Blue Pin - Released

Printer Control Module

2 Press the printer head release trigger on the right side of the printer during the paper removal

process.

MDE-3893P Encore® and Eclipse® Series Owner’s Manual · December 2011 Page 61

Maintaining Units Special Maintenance Instructions

3 Gently pull the paper through the module until it is completely removed. Leave no shards of

paper in the unit. Check the paper chute and ensure that it is clear. Lower the module back on the paper bucket and push the right blue pin in place.

Note: You can rotate the gears to release shards.

Figure 5-30: Use Gears to Remove Shards

Gears to Release Shards

4 Place the Printer Control Module back and push the right blue pin back in place.

Special Maintenance Instructions

Cleaning and Detailing the Unit

Materials Required

• Safety glasses

• Flexible rubber gloves

• Concentrated Simple Green all purpose cleaner

• Soft bristle nylon brush

• Spray bottle filled with water

• Empty spray bottle (to use with prepared cleaning mixture)

• White cotton cloths

• Nu Finish car polish

• Safety cones or barricades

Important Items to Remember

• Do not use waxes, harsh abrasives, or ammonia containing cleaners on the textured door surfaces.

• Always use a soft bristle nylon brush and rinse after cleaning.

• Simple Green cleaner is the recommended cleaner for all surfaces.

Page 62 MDE-3893P Encore® and Eclipse® Series Owner’s Manual · December 2011

Special Maintenance Instructions Maintaining Units

• Do not spray the cleaner or rinse water onto or into the card reader, receipt printer, cash acceptor, or electronic display areas of the unit.

• Nu Finish is the recommended polish. Do not use any wax-based polishes.

• Do not apply the Nu Finish polish to electronic displays or nozzle boots.

• Do not use pressure washers or high press ure hoses. Rinse water must be applied as a gentle spray.

• Do not use high pressure hoses.

• DEF is mildly corrosive with metals. Do not allow dried or wet DEF to remain on metallic parts on or near the dispenser for more than a day.

Routine Cleaning

Perform the following routine cleaning weekly or as required:

1 Place safety cones or other devices to barricade the units being cleaned.

2 Wear safety glasses and flexible rubber gloves.

3 In the empty spray bottle, prepare a mixture of one (1) part Concentrated Simple Green cleaner

to 10 parts water.

CAUTION

Do not spray the cleaning mixture and water in or onto the card reader, receipt printer, cash acceptor , or electronic display area, as it may damage the equipment and will not be covered by warranty.

4 Spray the prepared cleaning mixture on the unit from bottom to the top. Streaking may occur if

sprayed from the top down.

5 Scrub the unit with a soft bristle nylon brush in a circular motion from bottom to top. Scrub

long enough to cause the cleaning solution to foam. For best results, two scrubbing cycles are recommended.

6 Rinse the unit thoroughly from the top to the bottom, ensuring that all the cleaner is removed.

For best results, brush the unit when rinsing. Cleaner that dries on the unit will attract dirt.

7 Dry the unit with a clean white cloth.

8 Remove barricade(s) and cleaning supplies from the unit area.

MDE-3893P Encore® and Eclipse® Series Owner’s Manual · December 2011 Page 63

Maintaining Units Special Maintenance Instructions

Deep Cleaning and Detailing

Perform the following deep cleaning and detailing as required - at least once a year. This helps restore the original color to the painted surfaces.

1 Perform steps 1 to 8 on page 63 of the Routine Cleaning procedure except, in step 3 on

page 63, prepare a mixture of one (1) part Concentrated Simple Green cleaner to one (1) part

water.

2 Using a new clean white cloth, apply the Nu Finish polish to the cloth and apply the polish to

the painted or metal surfaces of the unit.

Note: For difficult-to-remove ground-in dirt, apply Nu Finish polish to the soft bristle nylon

brush and rub the surface.

IMPORTANT INFORMATION

• Do not apply the Nu Finish polish to textured surfaces.

• Do not apply the Nu Finish polish to electronic displays or nozzle boots.

3 Wipe surface of the unit with a clean white cloth.

4 Remove barricade(s) and cleaning supplies from the unit area.

Page 64 MDE-3893P Encore® and Eclipse® Series Owner’s Manual · December 2011

Glossary

Allocation Volume

The maximum amount of product the unit will dispense, if programmed.

Alternative Fuels Any fuel other than straight gasoline, diesel fuel, or kerosene. Alternative fuels containing ethanol such as E85, methanol, MTBE, Biodiesel, and other potential significant additives.

Authorized Service Contractor (ASC)

A Gilbarco-trained and authorized service contractor.

Bellows

Refer to “Vapor Recovery Boots” on Glossary-6.

Boot Area

The part of the unit where the nozzle is stored.

Breakaway

Device attached to the hoses on pump/dispensers that detaches if a customer drives off with the nozzle still attached to the cars; the device protects against gasoline being spilled and a resulting fire, and it minimizes damage to the pump/dispensers in the event of a drive off and stops fuel flow through the separated hose.

CIM

Customer Interface Module; the portion of the electronics through which the dispenser interfaces with the customer (for example, displays and card readers).

CIM Door

(Customer Interface Module) Door on the unit that provides access to the Manager’s Keypad and some electrical components of the unit.

Command Code

Two-digit number used in programming the unit; this code indicates which setting to configure.

Component Inspections

Periodic inspections of various unit components performed by the Station Manager; the Station Manager must look for signs of damage and wear for each component.

Note: For a list of components and the recommended frequency of inspection, refer to

“Component Inspections” on Glossary-33.

MDE-3893P Encore® and Eclipse® Series Owner’s Manual · December 2011 Glossary-1

Glossary

Console

A system (such as the G-SITE system) that is located inside the store and controls unit operation.

Console Mode

Refer to “Two-wire Mode” on Glossary-6.

Couplings

Plumbing used to join pipes or hoses together; refer to “Breakaway” on Glossary-1.

Cradle

Refer to “Boot Area” on Glossary-1.

CRIND (Card Reader in Dispenser) Device

A device that reads the magnetic code on a debit or credit card; located inside the unit.

Customer Specified Contractor (CSC)

Contractor selected by customer.

Date Code

Two-letter code that is stamped on the Encore/Eclipse unit before the Serial Number; shows the month and year of manufacture.

DEF

It is a clear, colorless, non-toxic, non-flammable, non-combustible liquid. It is made up of

32.5% urea with the balance distilled or deionized water. Urea and water are completely miscible and do not separate in storage. DEF is mildly corrosive.

Dispenser

A device that uses an STP in the storage tank to move fuel from the storage tank.

Display, Main

Refer to “Main Display” on Glossary-4.

Displaying Last Transaction (DLT)

After a power failure, procedure for displaying the last transaction at a unit that occurred before the unit lost power; automatic with the LCD main display.

Drive Offs

Situations where customers forget to remove the nozzles from the tanks in their cars and drive away from the unit; the hose detaches from the unit at the breakaway.

Ethernet

A local area network technology that provides communication between the unit and the pump controller.

Glossary-2 MDE-3893P Encore® and Eclipse® Series Owner’s Manual · December 2011

Glossary

Error Codes

Codes that appear on the main display when an error occurs; these codes are useful to ASCs in diagnosing any problems with the unit.

Function Codes

When programming a unit, two-digit numbers used to indicate which setting to configure.

General Inspections

Weekly inspections of all of units on the site performed by the Station Manager; the Station Manager must ensure that all units are operating properly, that no warning labels are missing, and that there is no evidence of damage or sharp edges.

Grade

Level of fuel, such as unleaded or premium.

Graphite Lubricant

Type of lubricant used on the door locks of units.

Hose Outlet Castings

Fuel discharge port on the unit where the hose is attached to the unit.

Hose Retriever

Device (option) at the unit that retracts and pulls the hose close to the unit after the customer has completed fueling.

Hydraulic Connections

Any fuel-handling hardware where castings, hoses, and pipes are joined through threads, O-rings, or other seals.

IFSF

International Forecourt Standards Forum; forum of international oil companies with the common objective of harmonizing equipment inter connectivity and communication standards for use in the petroleum retail business

Inspections

Refer to “Component Inspections” on Glossary-1 and “General Inspections”.

MDE-3893P Encore® and Eclipse® Series Owner’s Manual · December 2011 Glossary-3

Glossary

Junction Box

The explosion-proof box on the unit that contains the main electrical connections between the unit and the main power and data source.

Liquid Crystal Display (LCD)

The alphanumeric display on the Main Display.

Lock Oil

Type of lubricant used on the door locks of units.

LON

Local Operating Network.

Main Display

LED display on the front of the unit that shows various information about the unit, such as the following:

• Programming options

• Selected grade and price for the current transaction

Manager’s Keypad

An input device consisting of a separate grid of numerical and function keys arranged for efficient data entry; located behind the locked CIM door on the unit.

Meter

Device in the unit that measures fuel flow.

MOC CRIND device

System that uses a single data loop to communication through the G-SITE system to both CRIND devices and the unit.

Mode of Operation

Refer to “Operation Mode” on Glossary-5.

National Fire Protection Association (NFPA)

An international nonprofit organization dedicated to protecting lives and property from the hazards of fire; publishes 280 recognized codes and standards, including the National

Electrical Code.

Nozzle

On the unit, the projecting part at the end of the hose that regulates and directs the flow of fuel.

Glossary-4 MDE-3893P Encore® and Eclipse® Series Owner’s Manual · December 2011

Glossary

Nozzle Hook

In the boot area on the unit; place upon which the nozzle rests when the unit is not in use.

Occupational Safety and Hazard Administration (OSHA)

U.S. agency that develops and enforces regulations for the safety and health of workers engaged in interstate commerce.

Operation Mode

Configuration of the unit that determines whether authorization and payout occurs at the console (Two-wire mode) or at the unit (standalone mode).

Oven Door

Oven door on the unit that provides access to the Manager’s Keypad and some electrical components of the unit.

Personal Identification Number (PIN)

Password used by the Station Manager to program the unit; different PINS are used for different levels of programming.

Price Per Unit (PPU)

The price of each unit of gasoline dispensed.

Programmable Pump Preset (PPP)

Feature that allows customers or attendants to preset the dollar or volume amount of a transaction before fueling.

Programming Commands

Programming commands used to configure settings on the unit; most commonl y configured on site by the station owner or operator

Pump

A device that uses a self-contained pumping unit and motor to move fuel from the storage tank.

Pump Controller

Refer to “Console” on Glossary-2.

Pump Pulleys

Ordinary pulley wheels used on self-contained suction pumps and motors.

MDE-3893P Encore® and Eclipse® Series Owner’s Manual · December 2011 Glossary-5

Glossary

Seals

Substances used to prevent seepage of gasoline or vapor from the unit.

Serial Plate

Mounted on Side 1 of Encore units; mounted on left column of Eclipse units

Shear Valves

Device at the base of all dispensers and some pumps that shuts off the fuel flow in case of a vehicle impact or fire at the base of the unit.

Silicone Grease

Type of lubricant used on the nozzle hooks and shafts of units.

Standalone Mode

Authorization and payout occur at the pump.

Submersible Turbine Pump (STP)

Submersible turbine pump in underground storage tank (UST).

Swivels

A fastening that permits the free turning of attached parts to the unit.

Two-wire Mode

A communication mode with the unit where authorization and payout occur at the console.

Vapor Hoses

Multi-wall hoses that reduces the amount of fuel vapor that escapes into the atmosphere when a customer is dispensing fuel.

Vapor Recovery

Process of capturing emissions and returning them to an underground storage tank, reducing the amount of volatile organic compounds emitted into the atmosphere.

Vapor Recovery Boots

Device inside the nozzle that reduces the amount of fuel vapor that escapes into the atmosphere when a customer is dispensing fuel.

Glossary-6 MDE-3893P Encore® and Eclipse® Series Owner’s Manual · December 2011

Index

Acronym table 2 Alert symbol 3

Barricading 3

Caution warnings 3 Changing the Printer Receipt Paper 44 Cleaning 63 Cleaning and Detailing 64 Cleaning Cards

Printer (Q13400) 59

Codes

Error 29 Component inspections 33 Console mode

See Two-wire mode.

Danger warnings 3 Date codes 13 DLT 15

E85 Units 24

Important Requirements 24 Electrical

Shut-off 3 Emergency

Electrical shut-off 3

In Case Of 5

Personnel (contacting) 4 Error Codes 29 Error codes 29

Clearing 29

Recording 29 Evacuation 3 Explosions

Preventing 3

Fires

Preventing 3

General inspections 32 Glossary 1

Hinge sensors 27

Inspections

Component 33

General 32 Installing Printer Paper 45, 48 Items to Remember 62

Maintenance

Safety warnings 32 Mode

Standalone 19

Two-wire 19

Operating pumps/dispensers 19 Operation

Standalone mode 19

Two-wire mode 19

Parts

Replacing 29 Performing General and Component

Maintenance Inspections 32

Personnel

Emergency (informing) 4 Printer

Cleaning Card (Q13400) 59 Printer Paper Ordering Information 44 Printer Paper, Installing 45, 48 pumps/dispensers 1

Q13400 Printer Cleaning Card 59

Receipt Paper, Installing 45, 48 Replacement parts 29

Safety

Maintenance 32

Safety Information 3

Alert symbol 3 Barricading 3 Emergency electrical shut-off 3 Emergency personnel 4 Evacuation 3 NFPA regulations 3 Open flames 4 Preventing explosions and fires 3 Regulations 3 Replacement parts 3 Safety symbols 3 Shut-off 3 Signal words 3 Smoking 4 Sparks 4 Warning words 3

Working alone 4 Safety symbols 3 Service

Preparing for 21

Warranty 25 Servicing the Pumps/Dispensers 21 Shear valve 9 Shut-off 3

Emergency electrical 3 Signal words

Safety 3 SMART Meter 8 Standalone mode 19 Station Security 25

Transaction

Displaying last 15 Two-wire mode 19

Unit Commissioning 29 Units 1

Warning words 3 Warnings 3 Warranty service 25

MDE-3893P Encore® and Eclipse® Series Owner’s Manual · December 2011 Index-1

Flexsteel® is a registered trademark of Veyance Technologies Inc. Futura™ is a trademark of Veyance Technologies Inc. Nu Finish® is a register ed trademark of Reed-Union Corporation. PetroClear register ed trademark of Corporat e Sunshi ne Make rs In c. Teflon a register ed trademark of Underwriters Laboratories Inc. Veyance

© 2011 Gilbarco Inc. 7300 West Friendly Avenue · Post Office Box 22087 Greensboro, North Carolina 27420 Phone (336) 547-5000 · http://www.gilbarco.com · Printed in the U.S.A. MDE-3893P Encore® and Eclipse® Series Owner’s Manual · December 2011

is a registered trademark of Champion Laboratories Inc. Simple Green® is a

is a register ed trademark of E. I. du Pont de Nemours and Company. UL® is

is a servicemark of Veyance Technologies Inc.

Fujitsu SCALEOVIEW S17-2, SCALEOVIEW S19-2, Encore 300, Encore 500, Encore 550 Operating Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Table of Contents

Purpose

Intended Users

Scope

Related Documents

Abbreviations and Acronyms

Encore 300 and Encore 500

Encore 550

Encore S Series

Americans with Disabilities Act (ADA) Requirements

DEF Dispenser

Eclipse Series

Understanding Date Codes and Serial Numbers

Understanding Date Codes

Understanding Model Codes

Common Functions

Displaying the Last Transaction

Displaying Pump Totals for Encore/Eclipse Units

Grade Number Reference Chart

Operating the Units

Console Mode (Two-wire)

Standalone Mode

Important Considerations for DEF Dispensers

Important Considerations for Units with Ecometers

Important Considerations When Changing Fuel Types

Dispensing Gasoline/Ethanol Blends

Important Requirements for E85 Units

Call Gilbarco First

Service Preparation

Before Making a Service Call

Description of the Problem

Warranty Service

Station Security

Enhancing Security

Additional Security in Encore S Series Units

Important Installation Information

Unit Commissioning

Error Codes

Replacement Parts

Specialized Training

General Safety Considerations

Periodic Inspections

Performing General and Component Maintenance Inspections

Periodic Maintenance Requirements

Changing CRIND Device Printer Paper

Cleaning the Printer

Printer Paper Ordering Information

Changing the Receipt Paper in the M00317A00X Printer

Changing the Receipt Paper in USB Printer (M04119A001)

Changing the Receipt Paper in USB Sliding Printer (M06972A001)

Changing the Receipt Paper in USB Sliding Printer for Encore S Series Enhanced Bezel (M07885A001)

Cleaning the CRIND Device in the M00317A00X Printer

Clearing Paper Jams in USB Printer (M04119A001)

Clearing Paper Jams in USB Sliding Printer (M06972A001)

Special Maintenance Instructions

Cleaning and Detailing the Unit

Glossary

Index