Fujitsu SCALEOVIEW S17-2, SCALEOVIEW S19-2, Encore 300, Encore 500, Encore 550 Operating Manual

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Encore® and Eclipse® Series

Owner’s Manual

MDE-3893P

Computer Programs and Documentation

All Gilbarco Inc. and/or Veeder Root Company computer programs (including software on diskettes and within memory chips) and documentation are copyrighted by, and shall remain the property of, Gilbarco Inc. and/or Ve eder Root Company. Such computer programs and documents may also contain trade secret information. The duplication, disclosure, modification, or unauthorized use of computer programs or documentation is strictly prohibited, unless otherwise licensed by Gilbarco Inc. and/or Veeder Root Company.

Federal Communications Commission (FCC) Warning

This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy, and if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in whic h case the user will be required to correct the interference at his own expense. Changes or modifications not expressly approved by the manufacturer could void the user’s authority to operate this equipment.

Approvals

Gilbarco is an ISO 9001:2008 registe red company. Underwriters Laboratories (UL):

U L File# Products listed with U L

MH1941 MH8467 Transac System 1000 and PAM 1000

E105106 Dell DH M M i n i t o w e r E165027 G-SITE a n d P a s s p o r t S y s t e m s

All Gilbarco pumps and dispensers that bear the UL listing mark.

National Conference of Weights and Measures (NCWM) - Certificate of Conformance (CoC):

Gilbarco pumps and dispensers are evaluated by NCWM under the National Type Evaluation Program (NTEP). NCWM has issued the following CoC:

CoC# Product Model # CoC# Product Model #

02-019 Encore Nxx 02-036 Legacy Jxxx 02-020 Eclipse Exx

02-025

02-029 CRIND — G-SITE Mini Tower PA0301

02-030

Meter - C Series PA024NC10 G-SITE Distribution Box PA0306 Meter - C Series PA024TC10 G-SITE Keyboard PA0304

TS-1000 Console — G-SITE Monitor PA0303 TS-1000 Controller PA0241 G-SITE Printer (Citizen) PA0308 Distribution Box PA0242 02-038 C+ Meter T19976 Meter - EC Series PA024EC10 02-039 Passport PA0324 VaporVac Kits CV 02-040 Ecometer T20453

California Air Resources Board (CARB):

Executive Order # Product

G-70-52-AM Balance Vapor Recovery G-70-150-AE VaporVac

G-SITE Printer (Epson) PA0307

02-037

05-001 Titan KXXY Series

Trademarks

Non-registered trademarks

Applause™ Media System G-SITE® Lite™SMART Meter

™

CIM

™

C-PAM

™

ECR

™

EMC

™

FlexPay

™

G-CAT

™

Gilbert G-SITE® Link

™

Highline Horizon MultiLine Optimum™ Series TCR PAM™ 1000 Titan

™

PAM SMART Connect™ValueLine SMART CRIND

™

SmartPad Surge Management System Tank Monitor

™

Ultra-Hi

™

Registered trademarks

CRIND Dimension® Series Legacy

™

e-CRIND

Eclipse

Encore G-SITE Gilbarco

InfoScreen

Making Things Better®Trimline

MPD

Passport

Performer

Transac Transac® System 1000

TRIND Vap or Vac

The Advantage® Series

Additional US and foreign trademarks pending.

Other brand or product names shown may be trademarks or registered trademarks of their respective holders.

Table of Contents

1 – Introduction 1

Purpose. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

Intended Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

Scope . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

Related Documents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

Abbreviations and Acronyms. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

2 – Important Safety Information 3

3 – Introducing the Encore/Eclipse Series 7

Encore 300 and Encore 500 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

Encore 550 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

Encore S Series. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Americans with Disabilities Act (ADA) Requirements . . . . . . . . . . . . . . .10

DEF Dispenser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Eclipse Series . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

Understanding Date Codes and Serial Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

Understanding Date Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

Understanding Model Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

Common Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

Displaying the Last Transaction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

Displaying Pump Totals for Encore/Eclipse Units . . . . . . . . . . . . . . . . . .16

Grade Number Reference Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17

Operating the Units . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

Console Mode (Two-wire) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

Standalone Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

4 – Preparing to Service Units 21

Important Considerations for DEF Dispensers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21

Important Considerations for Units with Ecometers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22

Important Considerations When Changing Fuel Types. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23

Dispensing Gasoline/Ethanol Blends . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24

Important Requirements for E85 Units . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24

Call Gilbarco First . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

Service Preparation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

Before Making a Service Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

Description of the Problem. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

Warranty Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

Station Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

Enhancing Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26

Additional Security in Encore S Series Units. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27

Important Installation Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

Unit Commissioning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29

Error Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29

Replacement Parts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29

Specialized Training. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30

MDE-3893P Encore® and Eclipse® Series Owner’s Manual · December 2011 Page i

Table of Contents

5 – Maintaining Units 31

General Safety Considerations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Periodic Inspections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Performing General and Component Maintenance Inspections . . . . . . . 32

Periodic Maintenance Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Changing CRIND Device Printer Paper . . . . . . . . . . . . . . . . . . . . . . . . . 43

Cleaning the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Printer Paper Ordering Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Changing the Receipt Paper in the M00317A00X Printer. . . . . . . . . . . . 45

Changing the Receipt Paper in USB Printer (M04119A001) . . . . . . . . . 48

Changing the Receipt Paper in USB Sliding Printer (M06972A001). . . . 51

Changing the Receipt Paper in USB Sliding Printer for

Encore S Series Enhanced Bezel (M07885A001) . . . . . . . . . . . . . . . . . 55

Cleaning the CRIND Device in the M00317A00X Printer . . . . . . . . . . . . 59

Clearing Paper Jams in USB Printer (M04119A001) . . . . . . . . . . . . . . . 59

Clearing Paper Jams in USB Sliding Printer (M06972A001) . . . . . . . . . 61

Special Maintenance Instructions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Cleaning and Detailing the Unit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Glossary Glossary-1

Index Index-1

Page ii MDE-3893P Encore® and Eclipse® Series Owner’s Manual · December 2011

Purpose Introduction

1 – Introduction

Purpose

This manual provides instructions for safely operating, programming, and maintaining Encore referred to as units, unless otherwise specifically stated).

Intended Users

This manual is written for the owners and operators of Encore and Eclipse units.

300, Encore 500/550, Encore S Series, and Eclipse® pumps/dispensers (hereafter

Scope

This manual provides the following information about the Encore and Eclipse units:

• Operating the units

• Programming Encore and Eclipse units

• Preparing the units for service

• Maintaining the units

Abbreviations and Acronyms

Term Description

ASC Authorized Service Contractor CFR Code of Federal Regulations

™

CIM CRIND® Card Reader IN Dispenser CSC Customer Specified Contractor DEF Diesel Exhaust Fluid DLT Displaying Last Transaction FCC Federal Communications Commission FF Flexible Fuels IFSF International Forecourt Standards Forum LCD Liquid Crystal Display LON Local Operating Network MOC Major Oil Company MPD NEC National Electrical Code NFPA National Fire Protection Association OSHA Occupational Safety and Hazard

PIN Personal Identification Number PPP Programmable Pump Preset PPU Price Per Unit (Price Per Volume) STP Submersible Turbine Pump TRIND®Transmitter/Receiver IN Dispenser UL USB Universal Serial Bus VR Vapor Recovery

Customer Interface Module

Multi Product Dispenser

Administration

Underwriters Laboratory

Page 2 MDE-3893 P Encore® and Eclipse® Series Owner’s Manual · December 2011

2 – Important Safety Information

Important Safety Information

Notes: 1) Save this Important Safety Information section

in a readily accessible location.

2) Although DEF is non-flammable, Diesel is flammable. Therefore, for DEF cabinets that are attached to Diesel dispensers, follow all the notes in this section that pertain to flammable fuels.

This section introduces the hazards and safety precautions associated with installing, inspecting, maintaining or servicing this product. Before performing any task on this product, read this safety information and the applicable sections in this manual, where additional hazards and safety precautions for your task will be found. Fire, explosion, electrical shock or pressure release could occur and cause death or serious injury, if these safe service procedures are not followed.

Preliminary Precautions

You are working in a potentially dangerous environment of flammable fuels, vapors, and high voltage or pressures. Only trained or authorized individuals knowledgeable in the related procedures should install, inspect, maintain or service this equipment.

Emergency Total Electrical Shut-Off

The first and most important information you must know is how to stop all fuel flow to the pump/dispenser and island. Locate the switch or circuit breakers that shut off all power to all fueling equipment, dispensing devices, and Submerged Turbine Pumps (STPs).

Read the Manual

Read, understand and follow this man ual and any other labels or related materials supplied with this equipment. If you do not understand a procedure, call a Gilbarco Authorized Service Contractor or call the Gilbarco Support Center at 1-800-800-7498. It is imperative to your safety and the safe ty of others to understand the procedures before beginning work.

Follow the Regulations

Applicable information is available in National Fire Protection Association (NFPA) 30A; Code for Motor Fuel Dispensing

Facilities and Repair Garages, NFPA 70; National Electrical Code (NEC), Occupational Safety and Hazard Association

(OSHA) regulations and federal, state, and local codes. All these regulations must be followed. Failure to install, inspect, maintain or service this equipment in accordance with these codes, regulations and standards may lead to legal citations with penalties or affect the safe use and operation of the equipment.

Replacement Parts

Use only genuine Gilbarco replacement parts and retrofit kits on your pump/dispenser. Using parts other than genuine Gilbarco replacement parts could create a safety hazard and violate local regulations.

Safety Symbols and Warning Words

This section provides important information about warning symbols and boxes.

Alert Symbol

WARNING

The EMERGENCY STOP, ALL STOP, and PUMP STOP buttons at the cashier ’s station WILL NOT shut off electrical power to the pump/dispenser. This means that even if you activate these stops, fuel may continue to flow

Total Electrical Shut-Off Before Access

Any procedure that requires access to electrical component s or the electronics of the dispenser requires total electrical shut off of that unit. Understand the function and location of this switch or circuit breaker before inspecting, installing, maintaining, or servicing Gilbarco equipment.

Evacuating, Barricading and Shutting Off

Any procedure that requires access to the pump/dispenser or STPs requires the following actions:

• An evacuation of all unauthorized persons and vehicles from the work area

• Use of safety tape, cones or barricades at the affected unit(s)

• A total electrical shut-off of the affected unit(s)

uncontrolled.

You must use the TOTAL ELECTRICAL SHUT-OFF in th e cas e of an emerge nc y a nd no t the console’s ALL STOP and PUMP STOP or similar keys.

This safety alert symbol is used in this manual and on warning labels to alert you to a precaution which must be followed to prevent potential personal safety hazards. Obey safety directives that follow this symbol to avoid possib le inj ury or death.

Signal Words

These signal words used in this manual and on warning labels tell you the seriousness of particular safety hazards. The precautions below must be followed to prevent death, injury or damage to the equipment:

DANGER: Alerts you to a hazard or unsafe practice

which will result in death or serious injury.

WARNING: Alerts you to a hazard or unsafe practice

that could result in death or serious injury.

CAUTION with Alert symbol: Designates a hazard or

unsafe practice which may result in minor injury. CAUTION without Alert symbol: Designates a hazard o r unsafe practice which may result in property or equipment damage.

Working With Fuels and Electrical Energy

Prevent Explosions and Fires

Fuels and their vapors will explode or burn, if ignited. Spilled or leaking fuels cause vapors. Even filling customer tanks will cause potentially dangerous vapors in the vicinity of the dispenser or island.

DEF is non-flammable. Therefore, explosion and fire safety warnings do not apply to DEF fluid lines.

MDE-3893P Encore® and Eclipse® Series Owner’s Manual · December 2011 Page 3

Important Safety Information

No Open Fire

In an Emergency

Inform Emergency Personnel

Compile the following information and inform emergency

Open flames from matches, lighters, welding torches or

other sources can ignite fuels and their vapors.

No Sparks - No Smoking

personnel:

• Location of accident (for example, address, front/back of building, and so on)

• Nature of accident (for example, possible heart attack, run over by car, burns, and so on )

Sparks from starting vehicles, starting or using power tools, burning cigarettes, cigars or pipes can also ignite fuels and their vapors. Static electricity, including an electrostatic charge on your body, can cause a spark sufficient to ignite fuel vapors. Every time you get out of a vehicle, touch the metal of your

• Age of victim (for example, baby, teenager, middle-age, elderly)

• Whether or not victim has received first aid (for example, stopped bleeding by pressure, and so on)

• Whether or not a victim has vomited (for example, if swallowed or inhaled something, and so on)

vehicle, to discharge any electrostatic charge before you

WARNING

approach the dispenser island.

Gasoline/DEF ingested may cause

Working Alone

It is highly recommended that someone who is capable of rendering first aid be present during servicing. Familiarize yourself with Cardiopulmonary Resuscitation (CPR) methods, if

unconsciousness and burns to internal organs. Do not induce vomiting. Keep airway open. Oxygen may be needed at scene. Seek medical advice immediately.

you work with or around high voltages. This information is available from the American Red Cross . Alw ay s ad vise the station personnel about where you will be working, and caution them not to activate power while you are working on the equipment. Use the OSHA Lockout/Tagout procedures. If you are not familiar with this requirement, refer to this information in the service manual and OSHA documentation.

Working With Electricity Safely

Ensure that you use safe and established practices in working with electrical devices. Poorly wired devices may cause a fire, explosion or electrical shock. Ensure that grounding connections are properly made. Take care that sealing devices and compounds are in place. Ensure that you do not pinch wires when replacing covers. Follow OSHA Lockout/Tagout

WARNING

DEF generates ammonia gas at higher tempe r atures. When opening enclosed panels, allow the unit to air out to avoid breathing vapors. If respiratory difficulties develop, move victim away from source of exposure and into fresh air. If symptoms persist, seek medical attention.

WARNING

Gasoline inhaled may cause unconsciousness and burns to lips, mouth and lungs. Keep airway open. Seek medical advice immediately.

requirements. Station employees and service contractors need

WARNING

to understand and comply with th is program completely to ensure safety while the equipment is down.

Hazardous Materials

Some materials present inside electronic enclosures may present a health hazard if not handled correctly . Ensure that you clean hands after handling equipment. Do not place any equipment in the mouth.

WARNING

The pump/dispenser contains a chemica l known to the State of California to cause cancer.

WARNING

The pump/dispenser contains a chemical known to the State of California to cause birth defects or other reproductive harm.

Gasoline/DEF spilled in eyes may cause burns to eye tissue. Irrigate eyes with water for approximately 15 minutes. Seek medical advice immediately.

WARNING

Gasoline/DEF spilled on skin may cause burns. Wash area thoroughly with clear water. Seek medical advice immediately.

WARNING

DEF is mildly corrosive. Avoid contact with eyes, skin, and clothing. Ensure that eyewash stations and safety showers are close to the work location. Seek medical advice/recommended treatment if DEF spills into eyes.

IMPORTANT: Oxy ge n may be ne ed e d at scene if gasoline has been ingested or inhaled. Seek medical advice immediately.

Lockout/Tagout

Lockout/Tagout covers servicing and maintenance of machines and equipment in which the unexpected energization or st art-up of the machine(s) or equipment or release of stored energy could cause injury to employees or personnel. Lockout/Tagout applies to all mechanical, hydraulic, chemical, or other energy, but does not cover electrical hazards. Subpart S of 29 CFR Part 1910 - Electrical Hazards, 29 CFR Part 1910.333 contains specific Lockout/Tagout provision for electrical hazards.

Page 4 MDE-3893P Encore® and Eclipse® Series Ow ner’s Manual · December 2011

Hazards and Actions

Important Safety Information

The following actions are recommended regarding these hazards:

• Do not go near a fuel spill or allow anyone else in the area.

• Use station EMERGENCY CUTOFF immediately. Turn off all system circuit breakers to the island(s).

• Do not use console E-STOP, ALL STOP, and PUMP STOP to shut off power. These keys do not remove AC power and do not always stop product flow.

• Take precautions to avoid igniting fuel. Do not allow starting of vehicles in the area. Do not allow open flames, smoking or power tools in the area.

• Do not expose yourself to hazardous conditions such as fire, spilled fuel or exposed wiring.

• Call emergency numbers.

WARNING

Spilled fuels, accidents involving pumps/dispensers, or uncontrolled fuel flow create a serious hazard. Fire or explosion may result, causing serious injury or death. Follow established emergency procedures.

DEF is non-flammable. However it can create a slip hazard. Clean up spills promptly.

Collision of a Vehicle with Unit Fire at Island Fuel Spill

MDE-3893P Encore® and Eclipse® Series Owner’s Manual · December 2011 Page 5

Important Safety Information

This page is intentionally left blank.

Page 6 MDE-3893P Encore® and Eclipse® Series Ow ner’s Manual · December 2011

Encore 300 and Encore 500 Introducing the Encore/Eclipse Series

3 – Introducing the Encore/Eclipse Series

This chapter provides illustrations of the Encore and Eclipse units and their components. Refer to this chapter when you perform the procedures in this manual.

Encore 300 and Encore 500

The Encore 300 and 500 units, which are similar in appearance are shown below. However, each series has its own hardware/software package. For information on programming the unit, refer to “Programming Encore 300” in MDE-4732 Encore and Eclipse Series Owner’s Programming Manual. All options may not be available on your unit.

Figure 3-1: Encore 300 and Encore 500 Units

Breakaway

Serial Number Label (on Units manufactured after January 2003) is found inside the CIM

Main Display

CIM Door Lock

Manager’s Keypad (not shown) can be found behind the CIM door.

Available but not shown:

- Totalizer Option

- TRIND Option

- Scanner Option

Location of Label for Approved Vapor Recovery (VR) Nozzles and Federal Communications Commission (FCC) Label

Recommended Location of Static Electricity Warning Label

CRIND Display

Card Reader

Cash Acceptor

CRIND Keypad and Optional PPP

CRIND Device Printer

Door Lock

Lower Panel

Shear Valves and Unions behind Lower Panel (not shown)

PPU Display and Grade Select Buttons

Boot Area

Nozzle

Pump Handle (Lift to Start Handle Units)

Swivel

Hose

Brand Advertising Panel

Serial Number Label (on Units Manufactured before January 2003)

MDE-3893P Encore® and Eclipse® Series Owner’s Manual · December 2011 Page 7

Introducing the Encore/Eclipse Series Encore 550

Encore 550

The Encore 550 unit has an enhanced appearance for the columns and canopy, when compared to the Encore 300 and 500 units. The following illustration shows an Encore 550 unit with SMAR T Meter to “Programming Encore 500 and 550, Encore S Series and Eclipse” in MDE-4732 Encore and Eclipse Series Owner’s Programming Manual. All options may not be available on your unit.

Figure 3-2: Encore 550 Unit

Serial Number Label is found inside the CIM

Main Display

™

dispenser and its components. For information on programming the unit, refer

Breakaway for all Encore units

The VR hose, nozzle information and FCC label are found on the right side when facing Side 1 of the dispenser.

is located near the hose casting at the top of the Pump/Dispenser for units without Hose Retrievers. For units with Hose Retrievers, the breakaway is located near the Nozzle.

Manager’s Keypad (not shown) can be found behind the CIM Door

CIM Door Lock

CRIND Display

Cash Acceptor

Card Reader

CRIND or PPP Keypad

CRIND Device Printer

Door Lock

Available but not shown:

- Totalizer Option

- TRIND Option

- Scanner Option

PPU Display and Grade Select Buttons

Boot Area

Nozzle (not shown)

Brand Advertising Panel

Lower Panel

Shear Valve, Unions, and Fuel Filter behind Lower Panel (not shown)

Page 8 MDE-3893 P Encore® and Eclipse® Series Owner’s Manual · December 2011

Encore S Series Introducing the Encore/Eclipse Series

Encore S Series

The Encore S series units offer a refined style that delivers a simplified customer layout, resulting in effective fuel time. With the S series unit, the retailer also receives the benefit of increased security against fuel fraud, which includes:

• A separate printer door that has a barrier, restricting access to the inside of the unit

• A security latch below the main door, placed behind the lower panel door.

For more information on the additional security features of the Encore S series, refer to

“Additional Security in Encore S Series Units” on page 27.

Figure 3-3: Encore S Series Unit

Electro-Mechanical Totalizer (option) -

Side 1 (the Gilbarco Label is located on the inner side of the right column, when facing side 1)

Available but not Shown

Breakaway

Static Electricity, Health, and Fire Warnings (recommended location)

Main Door Lock

Main Display

Memo Softkey Panel

Printer Door Lock

CRIND Device Printer CRIND or PPP Keypad

PPU Displays and Grade Select Buttons

Security Latch (not shown) Located below the Main Door Inside the Lower Panel

Brand Advertising Panel

Lower Panel

Hose

Brand Decal Area

Main Door

CRIND Display

Manager’s Keypad (not shown) Located behind the Main Door

Card Reader Instructions

Card Reader

Nozzle

Lower Panel Door Lock

Shear Valve, Unions, and Fuel Filter behind Lower Panel (not shown)

MDE-3893P Encore® and Eclipse® Series Owner’s Manual · December 2011 Page 9

Introducing the Encore/Eclipse Series Encore S Series

Americans with Disabilities Act (ADA) Requirements

IMPORTANT INFORMATION

To meet the reach requirements as specified by the Americans with Disabilities Act, the island of the dispenser must not be higher than 6” tall.

Figure 3-4: ADA Requirements

48”

42’

6”

Page 10 MDE-3893P Encore® and Eclipse® Series Own er’s Manual · December 2011

DEF Dispenser Introducing the Encore/Eclipse Series

DEF Dispenser

Figure 3-5: DEF Dispenser (When Tank is not Installed Underground)

(25.0) [1.0]

Urea Tank

Insulation and/or Heating Required. Use solid or foam, non-water absorbing insulating materials suitable for outdoor use.

Urea Inlet 1” BSPP Female Fitting on the

(29.9) [1.2]

Dispenser

(160.0) [6.3]

(308.0) [12.1]

(160.0) [6.3]

Skid Common to Both Urea Tank and Dispenser

Typical Skid Tank Install

(115.7) [4.6]

(2000.0) [6.5’] of Hose Length Exposed

MDE-3893P Encore® and Eclipse® Series Owner’s Manual · December 2011 Page 11

Introducing the Encore/Eclipse Series Eclipse Series

Eclipse Series

The following illustration shows an Eclipse unit and its components.

Figure 3-6: Eclipse Unit

Discharge Casting

Hydraulic Access Door Lock

Breakaway

Branding/Advertising

Tuxedo Stripe

Panel (Backlit)

Hose

CRIND Device Display

CRIND Keypad

Card Reader

Cash Acceptor

Lock (not shown)

Manager’s Keypad (not shown) can be found behind the Oven Door

Lower Panel (filter access) Door Lock

Serial Plate

Lower Panel

Main Display

TRIND Option

PPU Display and Grade Select Buttons

Oven Door Lock (not shown)

Scanner Boot Area CRIND Device Printer

Oven Door Swivel

Filters, Junction Box, Shear Valves, and Unions behind Lower Panel (not shown)

Page 12 MDE-3893P Encore® and Eclipse® Series Own er’s Manual · December 2011

Understanding Date Codes and Serial Numbers Introducing the Encore/Eclipse Series

Understanding Date Codes and Serial Numbers

This section provides information on the date and model codes for the Encore Series and Eclipse units.

Understanding Date Codes

A two-letter date code is stamped on the serial plate before the Serial Number. This code shows the month and year of manufacture. Refer to the date code to determine the age of the equipment for warranty purposes.

To determine the date code on an Encore or Eclipse unit, refer to the following tables.

Month Codes

A = January E = May J = September B = February F = June K = October C = March G = July L = November D = April H = August M = December

Year Codes

J = 2000 N = 2004 T = 2008 K = 2001 P = 2005 U = 2009 L = 2002 R = 2006 W = 2010 M = 2003 S = 2007 X = 2011

Understanding Model Codes

The Model Numbers are located as shown in Figure 3-1 on page 7, Figure 3-2 on page 8,

Figure 3-3 on page 9, and Figure 3-6 on page 12.

For Encore 300/500/550 units, the Model Number uses a two-letter and one-number model code stamped on the serial plate. For Encore S units, the Model Number uses a two-letter and a one-number model code listed on the UL Weights and Measures label that is located behind the printer door.

MDE-3893P Encore® and Eclipse® Series Owner’s Manual · December 2011 Page 13

Introducing the Encore/Eclipse Series Understanding Date Codes and Serial Numbers

To determine the model code on a Gilbarco Encore 300, 500 and 550, or Encore S Series unit, refer to the following table.

Note: Not all models are available in an Encor e 300 (E300) , Encor e 500/5 50 (E500/E550), or

Encore S Series version.

Encore 300, 500/550, and Encore S Series

N X X

Encore A = Multi-hose

Dispenser

C = Multi-hose Pump 0 = 1 Grade

G = Single-hose 0 = 3 Grade Dispenser

J = Multi-hose Blender 0 = 3 Grade Blender Dispenser

L = X+1 Blender 0 = 2 + 1 Grade Blender Dispenser

N = X+0 Blender 1 = 3 + 0 Grade Blender Dispenser

P = Ultra High Flow 3 = Ultra-Hi™ Master

R = Special 0 = No Hydraulics

0 = 1 Grade 1 = 2 Grade 2 = 3 Grade 3 = 4 Grade 4 = DEF only

1 = 2 Grade 2 = 3 Grade 3 = 4 Grade

1 = 3 Grade + 1 Dispenser 2 = 3 Grade Pump 3 = 3 Grade Pump + 1 4 = 2 Grade Single-hose MPD 5 = 2 Grade Single-hose Pump

1 = 3 Grade Blender Pump 2 = 4 Grade Blender + 1 Dispenser 3 = 4 Grade Blender + 1 Pump 4 = 3 + 2 Grade Blender Dispenser

1 = 3 + 1 Grade Blender Dispenser 2 = 4 + 1 Grade Blender Dispenser 3 = 3 + 1 + 1 Grade Blender Dispenser 4 = 2 + 1 Grade Blender Pump 5 = 3 + 1 Grade Blender Pump 6 = 4 + 1 Grade Blender Pump

2 = 4 + 0 Grade Blender Dispenser 3 = 5 + 0 Grade Blender Dispenser 5 = 3 + 0 Grade Blender Pump 6 = 4 + 0 Grade Blender Pump 7 = 5 + 0 Grade Blender Pump

4 = Ultra-Hi Combo 5 = Ultra-Hi Satellite 6 = Ultra-Hi Master Dispenser - Single-sided Dual Product Unit 8 = Ultra-Hi Satellite Dispenser - Single-sided Dual Product Unit A = Ultra-Hi Master + DEF B = Ultra-Hi Combo + DEF

1 = Robot 2 = Simulator 3 = Pumpless Pump 4 = No Electronics

Page 14 MDE-3893P Encore® and Eclipse® Series Own er’s Manual · December 2011

Common Functions Introducing the Encore/Eclipse Series

Examples:

1 A serial plate stamped “CJ-NA0” contains the following information:

• Date code [CJ]—This unit was manufactured in March 2000.

• Model code [NA0]—This unit is a single-grade, multi-hose, Encore dispenser.

2 A UL Weights and Measures label that lists “CP-NA0” contains the following information:

• Date code [CP]—This unit was manufactured in March 2005.

• Model code [NA0]—This unit is a single-grade, multi-hose, Encore S dispenser.

T o determine the model code on a Gilbarco Eclipse unit, refer to the following table. Note that not all models are available in an Eclipse unit.

Eclipse Units

E X X Eclipse G = Single-hose MPD 0 = 3 Grade

L = X + 1 Blender, 4 Hose 0 = 2 + 1 Grade Blender Dispenser

1 = 3 + 1 Grade Blender Dispenser 2 = 4 + 1 Grade Blender Dispenser 3 = 5 + 1 Grade Blender Dispenser

N = X + 0 Blender, 2 Hose 0 = 2 + 0 Grade Blender Dispenser

1 = 3 + 0 Grade Blender Dispenser 2 = 4 + 0 Grade Blender Dispenser 3 = 5 + 0 Grade Blender Dispenser

Example:

A serial plate stamped “GM-EN1” contains the following information:

• Date code [GM]—This unit was manufactured in July 2003.

• Model code [EN1]—This unit is a three-grade , two-hose, Eclipse blender dispenser.

Common Functions

This section provides information on the common functions of the Encore Series and Eclipse units.

Displaying the Last Transaction

If power supply is interrupted, information about the previous sale (last transaction) remains visible on the main display for at least 15 minutes.

MDE-3893P Encore® and Eclipse® Series Owner’s Manual · December 2011 Page 15

Introducing the Encore/Eclipse Series Common Functions

Displaying Pump Totals for Encore/Eclipse Units

You can view pump totals for Encore and Eclipse units on the main and Price Per Unit (PPU) displays by using the Manager’s Keypad located behind the Customer Interface Module (CIM) door or Oven door on Side 1 of the dispenser. The keypad’s magnetic backing allows easier handling and input.

Notes: 1) For Encore 300/500/550 and Eclipse units, to identify Side 1 (A) of the pump or

dispenser, refer to the section titled “Programming Orientation” in MDE-4732 Encore and Eclipse Series Owner’s Programming Manual.

2) For Encore S Series units, to identify Side 1 of the unit, see Figure 3-3 on page 9.

The Manager’s Keypad is as shown in Figure 3-7.

Figure 3-7: Manager’s Keypad

CLEAR

Manager’s Keypad

ENTER

TOTAL

VOL

TOTAL

Note: To enter the Command Codes required to place the pump/dispenser in Standalone

mode or to program prices directly at the unit, refer to “Standalone Mode” on

page 19.

WARNING

To avoid potential electric shock, do not touch any wiring or electronic component(s) behind the CIM/Oven Door or Main Door.

The following table explains how to access the Manager’s Keypad.

For this Model Series Use these Steps to Locate the Manager’s Keypad

Encore 300/500/550/S Series • Open CIM door on Side 1 (A)

• Keypad is attached (by magnet) behind the door

Eclipse • Open Oven door on Side 1 (A)

• Keypad is attached (by magnet) behind the door

Page 16 MDE-3893P Encore® and Eclipse® Series Own er’s Manual · December 2011

Common Functions Introducing the Encore/Eclipse Series

The location of data in the displays is shown in Figure 3-8.

Note: To see illustrations that show the location of these displays, refer to

“Introducing the Encore/Eclipse Series” on page 7.

Figure 3-8: Location of Data

Side

Grade

Money Display

Volume Displ ay

1 2 3 4 5 6 1 2 3 4 5 6

1 2 3 4

Main Display

PPU Display

Use the Manager’s Keypad and the instructions in the following table to display pump totals for Encore and Eclipse units.

To Press Result

Display totals • $Total for Money

• Vol Total for Volume

Select side • 1—Side 1 (A)

• 2—Side 2 (B)

Select grade ENTER and 1-8 for grades 1-8. Grade digit flashes Toggle between side and grade ENTER Toggles flashing digit between

Exit CLEAR Exits the operation

Side digit flashes

side and grade digit

Grade Number Reference Chart

Type Grade Encore 300

Dual 1 Quad (Four-hose) 1, 2 Multi-Product Dispenser (MPD) 1, 2, 3 6H Bl 1, 2, 3 3 + 0 Bl 1, 2, 3 3+1 Bl 1, 2, 3, 6 5+0 Bl 1, 2, 3, 4, 5

Encore 500

Dual 1 Quad 1, 2 MPD 1, 2, 3 3 + 0 Bl 1, 2, 3 6H Bl 1, 2, 3 4 Grade MPD 1, 2, 3, 4 5 + 0 Bl 1, 2, 3, 4, 5 3 +1 Bl 1, 2, 3, 6

MDE-3893P Encore® and Eclipse® Series Owner’s Manual · December 2011 Page 17

Introducing the Encore/Eclipse Series Common Functions

Type Grade Encore 550

3 + 0 Bl 1, 2, 3 Multi-hose Bl 1, 2, 3 MPD 1, 2, 3, 4 Single-hose 1, 2, 3, 4 4 + 0 Bl 1, 2, 3, 4 5 + 0 Bl 1, 2, 3, 4, 5 2 + 1 Bl 1, 2, 6 3 + 1 Bl 1, 2, 3, 6 Multi-hose+1 Bl 1, 2, 3, 6 4 + 1 Bl 1, 2, 3, 4, 6

Encore 500 S

Dual 1 Quad 1, 2 MPD 1, 2, 3 3 + 0 Bl 1, 2, 3 6H Bl 1, 2, 3 4 Grade MPD 1, 2, 3, 4 5 + 0 Bl 1, 2, 3, 4, 5 3 +1 Bl 1, 2, 3, 6 3 + 0 Bl 1, 2, 3 Multi-hose Bl 1, 2, 3 MPD 1, 2, 3, 4 Single-hose 1, 2, 3, 4 4 + 0 Bl 1, 2, 3, 4 5 + 0 Bl 1, 2, 3, 4, 5 2 + 1 Bl 1, 2, 6 3 + 1 Bl 1, 2, 3, 6 Multi-hose+1 Bl 1, 2, 3, 6 4 + 1 Bl 1, 2, 3, 4, 6

Eclipse

2 + 0 Bl 1, 2 MPD 1, 2, 3 3 + 0 Bl 1, 2, 3 4 + 0 Bl 1, 2, 3, 4 5 + 0 Bl 1, 2, 3, 4, 5 2 + 1 Bl 1, 2, 6 3 + 1 Bl 1, 2, 3, 6 4 + 1 Bl 1, 2, 3, 4, 6 5 + 1 Bl 1, 2, 3, 4,

5, 6

Page 18 MDE-3893P Encore® and Eclipse® Series Own er’s Manual · December 2011

Operating the Units Introducing the Encore/Eclipse Series

Operating the Units

The Encore and Eclipse units can dispense fuel in one of the following two modes:

• Console mode (Two-wire) - Authorization and payout occurs at the console

• Standalone mode - Authorization and payout occurs at the pump

This section provides instructions for operating the units in either mode.

Note: For the location of components, refer to the illustrations in “Introducing the Encore/

Eclipse Series” on page 7.

Console Mode (Two-wire)

Consoles can be set up in a pre-authorized mode where a sale is automatically allowed, or in an authorization mode where a sale requires initiation by a cashier.

To operate a unit in authorization mode, proceed as follows:

Note: Step 1 can occur before or after steps 2 and 3.

1 Authorize the unit at the console.

2 Remove the nozzle and lift the pump handle, if required.

3 Select the grade and/or payment form, if required.

4 Dispense the fuel.

5 Return the nozzle to the nozzle boot.

6 Pay out the fuel transaction at the console.

Standalone Mode

Standalone mode does not involve the console with the sale. To operate a unit in a pre-authorized mode, proceed as follows:

1 Remove the nozzle and lift the pump handle, if required.

2 Select the grade and/or payment form, if required.

3 Dispense the fuel.

4 Return the nozzle to the nozzle boot.

MDE-3893P Encore® and Eclipse® Series Owner’s Manual · December 2011 Page 19

+ 53 hidden pages

Fujitsu SCALEOVIEW S17-2, SCALEOVIEW S19-2, Encore 300, Encore 500, Encore 550 Operating Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Table of Contents

Purpose

Intended Users

Scope

Related Documents

Abbreviations and Acronyms

Encore 300 and Encore 500

Encore 550

Encore S Series

Americans with Disabilities Act (ADA) Requirements

DEF Dispenser

Eclipse Series

Understanding Date Codes and Serial Numbers

Understanding Date Codes

Understanding Model Codes

Common Functions

Displaying the Last Transaction

Displaying Pump Totals for Encore/Eclipse Units

Grade Number Reference Chart

Operating the Units

Console Mode (Two-wire)

Standalone Mode