Fujitsu Q956, Q957, Q556 User Manual
Operating Manual
System
FUJITSU Desktop
ESPRIMO Q55x / Q95x
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Copyright
u Technology Solutions GmbH 2016. All rights reserved.
©Fujits
Publication Date
11/2016
Order No.: A26361-K1012-Z320-1-7619, edition 3
FUJITSU Desktop
ESPRIMO Q55x / Q95x
Operating Manual
Your ESPRIMO 7
Ports and operating elements 9
Important notes 13
Getting started 15
Operation 37
Troubleshooting and tips 53
System expansions 58
Technical data 89
Index 90
Remarks
Information on the product description meets the design specifications of Fujitsu and
is provided for comparison purposes. Several factors may cause the actua l results to
differ. Technical data is subject to change without prior notification. Fujitsu rejects any
responsibility with regard to technical or editorial mistakes or omissions.
Trademarks
Fujitsu, the Fujitsu logo and ESPRIMO are registered trademarks of Fujitsu Limited
or its subsidiaries in the USA and other countries.
PS/2 is a registered trademark of International Business Machines, Inc.
Kensington is a registered trademark of the ACCO brand.
Microsoft and Windows are trademarks or registered trademarks of Microsoft
Corporation in the U S A and/or oth er countries.
All other trademarks specified here are the property of their respective owne rs.
Copyright
No part of this publication may be copied, reproduced or translated without
the prior written consent of Fujitsu.
No part of this publication may be saved or transferred by any electronic means
without the written approval of Fujitsu.
Contents
Contents
YourESPRIMO ......................................................................... 7
Validity ofthe Reference Manual ......................................................... 7
Notational conventions .................................................................. 8
Ports and operating elemen
Front ................................................................................... 9
Rear ................................................................................... 11
Importantnotes ........................................................................ 13
Safety information ....................................................................... 13
Transportingthe device .................................................................. 13
Cleaning the device ..................................................................... 14
Energy saving, disposal andrecycling .................................................... 14
Importantnotes on ESPRIMO Q957 .................................................. 14
Getting started ......................................................................... 15
Unpacking and chec
Steps for initial
Fitting the under
Setting up the dev
Operating posit
Attaching the ad
Fitting the bas
Fitting the de
Connecting th
Connecting ex
Ports on the d
Connecting a
Connecting a
Connecting
Connecting
Connectin
Connectin
gonforthefirst time: installingthe software .......................................
Switchin
Switch on
ng thesoftware ...............................................................
Installi
Operation .............................................................................. 37
Switch thedeviceon .................................................................... 37
Switchingoff the device ................................................................. 37
Indicators on the device ................................................................. 38
Keyboard ............................................................................... 39
Important keys and keyboard shortcuts . . . . ............................................ 39
Optical drive (device dependent) . . ....................................................... 41
Handling data carriers ............................................................... 41
Insertingor removinga data carrier ................................................... 42
Manual removal of dat a carriers (emergency removal) . . . . . ............................. 43
Wireless LAN / Bluetooth wireless components (device dependent) ......................... 43
Switching the wireless components on and off . ........................................ 43
Settings in BIOSSetupUtility ............................................................ 44
Starting the BIOS Setup Utility ........................................................ 44
OperatingBIOS Setup Utility ......................................................... 45
king the delivery .....................................................
setup ....................................................................
side cover (device dependent) ............................................
ice ....................................................................
ion ...................................................................
hesive feet (optional) .................................................
e(optional) ............................................................
vice to theVESA interface on amonitor (optional) .........................
epower cable .............................................................
ternal devices .............................................................
evice ..................................................................
monitor ................................................................
USB mouse ............................................................
a USB keyboard . . .......................................................
external devices to the serial interface .....................................
gexternal devices to the USB ports .........................................
gthe PS/2 device ..........................................................
the monitor andthe machine ...............................................
ts .........................................................
15
15
16
18
18
21
22
22
30
32
32
33
33
33
33
34
34
35
35
36
9
Fujitsu 3
Contents
Exiting BIOS Setup Utility ............................................................ 45
Property and data protection ............................................................. 46
BIOS Setup security functions ........................................................ 46
Using the SmartCard reader (device dependent) . . . . . .................................. 46
Using a palm sensor (device dependent) . ............................................. 48
Usingthe Security Lock .............................................................. 49
Usinga locking bracket .............................................................. 50
Lead-sealing the casing .............................................................. 52
Troubleshootingand tips .............................................................. 53
Help if problems occur ................................................................... 53
Troubleshooting . . ....................................................................... 53
Power-on indicator remains unlit afteryou have switchedon your device ................. 53
The device cannot be switched off with the O N/OFF switch. . . .......................... 54
Monitor remains blank ............................................................... 54
No mouse pointerdisplayed on thescreen ............................................ 55
Time and/or date is not correct . . . . . . ................................................. 55
SmartCard reader is not recognised. . ................................................. 55
SmartCard PIN forgotten ............................................................. 55
SmartCard lost ...................................................................... 56
User and/or supervisor SmartCard lost . . ............................................. 56
Errormessages onthe screen ........................................................ 56
Installing newsoftware .................................................................. 56
Restoringthe hard disk contents ......................................................... 56
Tips .................................................................................... 57
System expansions .................................................................... 58
Information about boards ................................................................ 59
Overview of thedrive bays and drives in your device ....................................... 60
Prepare to remove compone nts . . ........................................................ 62
Removing and attaching the topcasingcover ............................................. 63
Removing the topcasing cover ....................................................... 63
Securing the top casing cover ........................................................ 64
Insertingand removing thedrive cage .................................................... 65
Removing the drive cage ............................................................ 65
Installing thedrive cage .............................................................. 66
Installing and removing an optical drive (device dependent) . . .............................. 66
Installing theoptical drive ............................................................ 66
Removing the opticaldrive ........................................................... 70
Installing and removing the SmartCard reader and palm sensor (device dependent) . . . . . . .... 73
Installing the SmartCard reader/palm sensor . . ......................................... 73
Removing the SmartCard reader/palm sensor ......................................... 75
Removing and installing the 2.5" hard disk ................................................ 77
Removing the 2.5" hard disk ......................................................... 77
Installing a2.5"hard disk ............................................................ 78
Removing and installing the fan .......................................................... 80
Removing the fan ................................................................... 80
Installing thefan .................................................................... 81
Inserting and removing the M.2 module . . ................................................. 82
Removing the M.2module ........................................................... 82
Installing theM.2 module ............................................................ 83
Replacingthe lithiumbattery ............................................................. 84
Removing and attaching the topcasingcover ............................................. 85
Removing the bottom casing cover ................................................... 85
4 Fujitsu
Contents
Securing the bottom casingcover ..................................................... 86
Installing and removing memory expansion . . . . ............................................ 86
Open the service cover .............................................................. 87
Removing memorymodules .......................................................... 87
Installing amemory module .......................................................... 88
Closethe servicecover .............................................................. 88
Finish component removal . . . . ........................................................... 88
Technical data ......................................................................... 89
Index .................................................................................. 90
Fujitsu 5
Contents
6 Fujitsu
Your ESPRIMO
Your ESPRIMO
Overview
... is available with various configuration levels which differ in terms of hardware and software
equipment. You can install additional drives (for exam ple a D VD drive) and other boa rds.
This manual tells you how to start using your device and how to operate it in da ily use.
This manual applies for all configuration levels. Depending on the chosen configuration
level, some of the hardware components d escribed may not be available o n y our PC.
Please also read the notes about your operating system.
Depending on the configuration selected, the operating s ystem is preinstalled
on your hard disk (e.g. Windows).
Further information on this device is provided:
• in the "Q uick Start Guide" poster
• in the "Safety/regul
• in the "Warranty" manual
• in the "BIOS Setup"
• in the operating manual for the monitor
• in the manual for t
• in your operating system documentation
• in the informati
ValidityoftheReferenceManual
This Reference Manual is valid for the following systems:
• FUJITSU Desktop ESPRIMO Q556 (if applicable, followed by suffixes)
• FUJITSU Des
• FUJITSU Desktop ESPRIMO Q957
ations" manual
manual
he mainboard
on files (e.g. *.PDF, *.HTML, *.DOC, *.CHM, *.TXT, *.HLP)
ktop ESPRIMO Q956
Fujitsu 7
Your ESPRIMO
Notational conventions
Pay particular atten tion to text marked with this symbol. Failure to observe
these warnings could pose a risk to health, damage the device or lead
to loss of data. The w arranty will be invalidated if the device becomes
defective through failure to observe these warnings.
Indicates important informa
tion for the proper use of the device.
►
This font
This font
This fo n t
"This font"
Key
This font
Indicates an activity that must be performed
Indicates a result
indicates data entered
the command line, e.g.
start a program (star
indicates information that is displayed on the screen by a program, e.g.:
Installation is complete.
indicates
• terms and texts used in a software interface, e.g.: Click on Save
• names of programs or files, e.g. Windows or setup.exe.
indicates
• cross-references to another section, e.g. "Safety information"
• cross-references to an external source, e.g. a web address: For more
information, go to "
• Names of CDs, DVDs and titles or designations for other materials,
e.g.: "CD/DVD Drivers & Utilities" or "Safety/Regulations" manual
indicates a key on the keyboard, e.g:
indicates terms and texts that are emphasised or highlighted, e.g.: Do
not switch off the device
using the keyboard in a program dialogue or at
your password (Name123) or a command used to
t.exe)
http://www.fujitsu.com/fts"
F10
8 Fujitsu
Ports and operating elements
Ports and operating elements
Ports
This chapter presents the individual hardware c ompon ents of your device. This will provide
you with an overview of the p orts and operating elements on the device. Please familiarise
yourself with these components before starting to work with your device.
Front
The device is available i
• Device variant with opt
• Device variant with SmartCard reader and/or palm sensor
If you have not installed either an optical drive or a SmartC ard reader
/ palm sensor, fit the blanking plate.
You c a n find information on modifying the device and on installing and removing
components in Section "
Device variant with the maximum of comp onents
n several device variants:
ical drive
System expansions", Page 58.
12 34 76 8
1 = Microphone port
2 = Audio output
3 = USB port (USB 3.1, type A)
4 = USB port (USB 3.1, type A)
5 = Insert/eject button, optical drive (optional)
Fujitsu 9
5
9
6 = USB port (USB 3.1, type C )
7 = Hard disk indicator
8 = ON/OFF switch with power indicator
9 = Emergency removal
Ports and operating elements
Device variant with SmartCard reader and/or palm sensor
8 91 2 3 4 5 76 10
1 = Microphone port
2 = Audio output
3 = USB port (USB 3.1, type A)
4 = USB port (USB 3.1, type A)
5 = SmartCard reader (optional)
10 Fujitsu
6 = USB port (USB 3.1, t ype C)
7 = SmartCard reader indicator (optional)
8 = Hard disk indicator
9 = ON/OFF switch with power-on indicator
10 = Palm sensor (optional)
Rear
FUJITSU Desktop ESPRIMO Q55x
Ports and operating elements
14 13 12 10 9
1 = Locking bracket (optional)
2 = Top casing cover unlocking mechanism
3 = Security lock device
4 = Padlock clamp
5 = LAN port
6 = PS/2 port
7 = Audio output
1
3 42
8 = 2 USB ports (USB 3.1)
9 = 2 USB ports (USB 2.0)
10 = DisplayPort
11 = Bottom casing cover unlocking mechanism
12 = DVI-D monitor port
13 = Serial interface
14 = Power connection (AC IN)
5 6
711 8
Fujitsu 11
Ports and operating elements
FUJITSU Desktop ESPRIMO Q95x
14
1 = Locking bracket (optional)
2 = Top casing cover unlocking mechan ism
3 = Security lock device
4 = Padlock clamp
5 = LAN port
6=2USBports(USB2.0)
7 = PS/2 port (optional)
13 12 10
1
3 42 7
5
6
811 9
8 = Audio output
9 = 4 USB ports (USB 3.1)
10 = 2 DisplayPorts
11 = Bottom casing cover unlocking mechanism
12 = DVI-D monitor port
13 = Serial interface
14 = Mains connection (AC IN)
12 Fujitsu
Important notes
ImportantnotesNotes
In this chapter you will find information regarding safety which it is essential to
take note of when working with your device.
Safety information
SafetyinformationNote
Please note the informat
and in the following safe
When installing and ope
environmental conditi
the instructions in C ha
When setting up the dev
thecasingreceives
cover the ventil ati
You must only opera
device is set to the
You must remove the
mains voltage is c
Caution, compone
The activities
performed with
Repairs to the
Incorrect rep
to the equipme
Do not lay or p
Do not apply a
described in these instructions must always be
the greatest care.
device must only be performed by qualified technicians.
airs could put the user at great risk or cause serious damage
nt (electric shock, risk of fire).
lace any objects on the upper side of the device.
ny pressure to the upper side of the device during operation.
ion provided in the "Safety/regulations" manual
ty notes.
rating the device, please observe the notes on
ons in Chapter "
pter "
Getting start ed", Page 15.
Technical data", Page 89 as well as
ice, make sure there is clearance all around it so that
enough ventilation. I n order to avoid overheating, do not
on areas of the monitor or the device.
te th e device if the rated voltage used by the
local mains voltage.
power plug from the power socket so that the
ompletely disconnected.
nts in the system can get very hot.
Important notes
Transport
tation
ortation
Device,Tran spor
Retransp
ing the device
Transport all parts separately in their original packaging or in a packaging which
protects them from knocks and jolts, to the new site.
Do not unpack them until all transportation manoeuvres are completed.
If the device is brought from a cold environment into the room where it will be
used, condensation may occur. To avoid damaging the device, wait until it has
reached room temperature and is absolutely dry before initial startup.
Fujitsu 13
Important notes
Cleaning the device
Device,Trans portationRetransportationSystemunit,see Device
Turn off all power and equipm ent switches and disconnect the power
plug from the m ains outlet.
Do not clean an y interior pa rts yourself, leave this job to a service technician.
Do not use any cleaning agents that contain abrasives or may corrode
plastic (alcohol, thinner or acetone).
Never clean the device with water! Water entering into the device could
present a serious risk to users (e.g. electric shock).
Ensure that no liquid enters the system.
The surface can be clea
moistened in mild dome
Use disinfectant wi
ned with a dry cloth. If particularly dirty, use a cloth that has been
stic detergent and then carefully w rung out.
pes to clean the keyboard and the mouse.
Energy saving, disposal and recycling
DisposalEnergysavingRecy clingDrivers&UtilitiesDVDUserDocumentationDVD
You c an findinformationonthesesubjectsinthe"Environment and Energy Information" manual
or on our website ("
Important notes on ESPRIMO Q957
In very unlikely worst case scenarios (e.g., the CPU is fully occupied and many external USB
devices with high power consumption are a ttached to the ESPRIMO Q957 at the same time), the
CPU may reduce its internal frequency to prevent the power supply from overload. Devices such
as mouse, keyboard, headsets are not relevant, since their power consumption is v ery low.
The CPU will turn back to normal frequency after the overload condition has been removed.
In the unlikely event of extreme system overload, the USB port 3.1 type C will be
disabled and reset to output pow er limited to 4.5 W (900 mA).
The next extreme system overload will permanently disable the USB port 3.1 type C. To avoid power
limiting or device disab ling, the user must s top the application causing t he CPU overload or reduce
the number of USB devices with high pow er consumption connected simultaneously to the ESPRIMO.
The disabled or power-limited USB 3.1 port type C will then automatically return to full
power after the user reattaches that device or reboots the system.
http://www.fujitsu.com/fts/about/fts/environment-care/").
14 Fujitsu
Getting started
Getting started
Gettingstarted
Unpacking and checking the delivery
It is recommended not to throw away the original packaging material! It may be
required for reshipment at some later date.
PackagingContentsofdeliveryPackaging,
► Unpack all the individual parts.
► Check the contents of the package for any visible damage caused during transport.
► Check whether the delivery conforms to the details in the delivery note.
► Should you discover that the d elivery does not correspond to the delivery
Steps for initial setup
Preparingforfirstuse,overvie wPreparingforuse,
Only a few steps are necessary to put you r new device into operation for the firs t time:
• Select a location for device and set up device
• Connect external devices such as mouse, keyboard and monitor
• Check the voltage at the mains outlet and connect the device to an electrical outlet
• Switch the device on
You will learn more about the individual steps in the following sections.
Please observe the safety information in the "Important notes", Page 13 chapter.
note, notify your local sales outlet immediately.
External devices
If you have received other external devices in addition to your own device (e.g.
a printer), do not connect these until after the initial installation. The following
sections describe how to connect these external devices.
Drives and boards
If you have received drives or boards with your device, please do not install
them until after first-time setup. How to install drives and boards is described
System expansions", Page 58 chapter.
in the "
Fujitsu 15
Getting started
Fitting the underside cover (device dependent)
Type rating plate
FUJITSU Desktop ESPRIMO Q95x:
When your device is delivered, the lower cover (2) is not yet installed on the underside
of the device, instead it is enclosed with the system, so that you can see the type
rating plate (3) and the software licence information during the initial start-up.
The type rating plate and the softwa re licence are affixed on the device cover and
are normally not visible underneath the installed lower cover.
FUJITSU Desktop ESPRIMO Q55x:
With the FUJITSU Desktop ESPRIMO Q55x, the type rating plate is attached to the
underside of the device or to the right side of the device (w hen used vertica lly).
FUJITSU Desktop ESP
Only fit the undersi
vertical operatin
Section "
If you are fitting t
must not fit the und
attachment will
e with device cover (1), with installed lower
Devic
(2)
cover
Setting u
de cover if you are u sing the device in a horizontal or
g position without attaching it to a VESA interface (see
p the device", Page 18).
he device onto the VESA interface of a monitor, you
erside cover. If you do, the screw holes for the VESA
no longer be accessible.
21 31
RIMO Q95x:
e with device cover (1) and visible type
Devic
(3, ESPRIMO Q95x only), no underside
plate
.
cover
The device is equipped with a d evice cover (1) on the underside. The device cover is divided
into two: during operation, the lower cover (2) is inserted in the device cover.
16 Fujitsu
Getting started
To install the lower cover before the initial start-up and to be able to use the
device for the first time, proceed as follows:
► Turn the device over and place it on a stable, flat and clean surface. If necessary, lay an
anti-slip cloth on this surface to prevent the device from being scratched.
2
1
1
► Place the lower cove r on the underside of the device as shown.
► Hook the lower cover into the openings provided for it on the underside (1).
► Fold the cove r in the direction of the arrow (2), until you feel and hear it engage.
You wil l find information on removing the lower cover in section "
Remove the lower cover", Page 23.
Fujitsu 17
Getting started
Setting up the device
WorkstationErgonomicDevice
Operating position
You can use the device in various operating positions:
Horizontal, top casing cover upwards
When installing your device, please read the recommendations and safety
notes in the "Safety/regulations" manual.
We recommend that you place your device on a surface which is not slippery. In
view of the many different finishes and varnishes used on furniture, it is possible
that the rubber feet will mark the surface they stand on.
Depending on the location of your device, both ersome vibrations and noises m a y occur.
To prevent this, a distance of at least 10 mm / 0.39 inches should be maintained
from other devices on casing sides without ventilation surfaces.
In order to avoid overheating, do not cover the ventilation areas
of the monitor or the device.
A minimum distance of 200 mm / 7.87 inches from the device must
be observed for ventilation areas.
Do not stack several devices on one another and do not stand a monitor on the device.
Do not expose the device to extreme ambient conditions (see "
section "Ambient conditions"). Protect the device against dust, humidity and heat.
With the FUJITSU Desktop ESPRIMO Q55x de vice version, you will need to affixthe
adhesive feet you were supplied with to the four corners of the underside of the device
in this operating position (see Section "
Attaching the adhesive feet (optional)", Page 21).
Technical data", Page 89,
18 Fujitsu
Vertical with no base, ON/OFF switch facing upwards
If you are not using a base, you will need to affix the adhesive feet you w ere
supplied with to the four corners of the left side of the device (side with screw holes
for attaching the base). Affix the adhesive feet in such a way that no fan vents are
covered (see S ection "
Attaching the adhesive feet (optional)", Page 21).
Operation in th e vertical operating position is not allowed in Taiwan.
Getting started
Fujitsu 19
Getting started
Vertical with base, ON/OFF switch facing upwards
For fitting see Section "
Fitting the base (optional)", Page 22
On the VESA interface of a monitor, ON/OFF switch facing upwards
For fitting see Section "
Fitting the device to the VESA interface on a monitor (optional)", Pag e 22
20 Fujitsu
Attaching the adhesive feet (optional)
With the horizontal and vertical operating positions with no base, you will need
to attach the adhesive feet to the device.
1
1
1
1
2
2
2
Getting started
2
► Vertical opera
of the left sid
Affix the adhes
► Horizontal operating position with no base: Position the adhesive feet on the four
corners of the underside of the device as illustrated (2).
Fujitsu 21
ting position with no base: Position the adhesive feet on the four corners
e of the device as illustrated (side with screw holes for attaching the base).
ive feet in such a way that no fan vents are covered.
Getting started
Fitting the base (optional)
Screw holes for attaching the base can only be found on the left side of the device.
4
3
2
1
1
2
► Place the devic
The screw holes (1) and guide openings (2) for securing t he base on the
left side of the device are facing upwards.
► Place the base
correspondin
► Place the screws into the overlapping screw holes (1 & 4) and attached
the base to the device using the screws.
e on the right side as shown.
on the left side of the device such that the locking lugs (3) are inserted into the
g guide openings (2) on the device and the screw holes (1) and (4) directly overlap.
3
4
Fitting the device to the VESA interface on a monitor (optional)
With ESPRIMO Q95x type devices, the casing cover is already fitte d with
the corresponding screw holes as standard.
With ESPRIMO Q55x type devices, you can order the corresponding casing
cover with screw holes separately if necessary.
The device must be fitted onto the screen in such a way that the connecting
and operating elements can be used from the side.
22 Fujitsu
Remove the lower cover
• Requirement: The casing is open and the casing cover is removed (see
Removing the bottom casing cover", Page 85).
"
1
1
2
► Release the locking lugs (1) on the underside cover from the casing cover
and remove the underside cover (2).
You will find information on securing the lower cover in section "
underside cover (device dependent)", Page 16.
Fitting the
Getting started
Fujitsu 23
Getting started
Mounting with screws
a
1
1
1
1
► Install the ca
24 Fujitsu
sing cover (a) on the r ear of the monitor using the screws supplied (1).
► Secure the de vice on the casing cover mounted on the monitor.
Getting started
Fujitsu 25
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