Fujitsu M4099D Reference Guide

M4099D Image Scanner

Reference Guide

Edition

01 December, 1999 First edition
02 January, 2000 Illusts and descriptions changed about how

This equipment has been tested and found to comply with the limits for a Class A
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference when the equipment is
operated in a commercial environment. This equipment generates, uses, and can
radiate radio frequency energy and, if not installed and used in accordance with the
instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful
interference in which case the user will be required to correct the interference at his
own expense.

This digital apparatus does not exceed the Class A limit for radio noise emissions
from digital apparatus set out in the Radio interference Regulations of the Canadian
Department of Communications.

Date published

Revised contents

to open the upper sheet guide assembly and
the pad (assembly) and other parts.
Procedures for Troubleshooting partially
corrected. Typos corrected.

Le pésent appareil numérique n’ément pas de bruits radioélectriques dépassant les
limites applicables aux appareils numériques de la classe A prescridtes dans le
Réglesment sur le brouillage radioélectrique dicté par le ministere des Communi­cations du Canada.

Maschinenlärmlnformationsverordnung 3. GSGV, 18.01.1991:Der arbeisplatzbe­zogene Schalldruckpegel beträgt 70dB(A)oder weniger gemäß ISO 7779.

The contents of this manual may be revised without prior notice.
All Rights Reserved, Copyright © 1999, 2000 FUJITSU LIMITED.

Printed in Japan.
No part of this manual may be reproduced in any form without permission.

Please send your comments on this manual or on Fujitsu products to the following
addresses:

North American contact:

FUJITSU COMPUTER PRODUCTS OF
AMERICA, INC.

2904 Orchard Parkway, San Jose.
California 95134-2009, U.S.A.
Phone: [phone] Fax: [phone]
HOME PAGE: http://www.fcpa.com/

FUJITSU CANADA, INC.

2800 Matheson Boulevard East, Mississauga,
Ontario L4W 4X5, Canada
Phone: [phone] Fax: [phone]
HOME PAGE: http://www.fujitsu.ca/

European contact:

FUJITSU EUROPE LTD.

2, Longwalk Road, Stockley Park, Uxbridge,
Middlesex UBII IAB, England
Phone: [phone] Fax: [phone]
HOME PAGE: http://www.fujitsu-europe.com/

FUJITSU DEUTSCHLAND GmbH.

Frankfurter Ring 211, 80807 München, Germany
Phone: [phone] Fax: [phone]

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Via Nazario Sauro, 38, 20099 Sesto S,
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Phone: [phone] Fax: [phone]

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Phone: [phone] Fax: [phone]

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1, Place des Etats-Unis, SILIC 310,
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Phone: [phone] Fax: [phone]

Australian contact:

FUJITSU AUSTRALIA LTD.

Fujitsu House 2 Julius Avenue
North Ryde N.S.W. 2113, Australia
Phone: [phone] Fax: [phone]
HOME PAGE: http://www.fujitsu.com.au/

Asian contact:

FUJITSU HONG KONG LTD.

10/F, Lincoln House, Taikoo Place,
979 King’s Road, Island East, Hong Kong
Phone: [phone] Fax: [phone]
HOME PAGE: http://www.fujitsu.com.hk/

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6th Fl., Korea Financial center building,
Yoido-Dong 23-6, Young DungPo-gu, Seoul,
Republic of Korea
Phone: [phone] FaX: [phone]
HOME PAGE: http://www.fujitsu.co.kr

FUJITSU COMPUTER (SINGAPORE) PTE. LTD.

20 Science Park Road, #03-01, Tele Tech Park
Singapore Science Park II,
Singapore 117674, Republic of Singapore
Phone: [phone] Fax: [phone]
HOME PAGE: http://www.fsl.com.sg/

FUJITSU TAIWAN LTD.

8F Hung Tai Center, 168-170
Tun Hwa North Road, 1st Sec. Taipei, Taiwan, R.O.C.
Phone: [phone] Fax: [phone]

FUJITSU SYSTEMS BUSINESS (MALAYSIA) BHD.

Fujitsu Plaza, 1A Jalan Tandang 204, P.O. Box 636
Jalan Sultan 46770, Petaling Jaya, Selangor Darul
Ehsan, Malaysia
Phone: [phone] Fax: [phone]

FUJITSU SYSTEMS BUSINESS (THAILAND) LTD.

12th Fl., Olympia Thai Tower,
444 Rachadapisek Road, Samsennok,
Huay Kwang, Bangkok 10320, Thailand
Phone: [phone] Fax: [phone]

FUJITSU PHILIPPINES, INC.

2nd Floor, United Life Building, A. Arnaiz,
Legaspi Village, Makati, Metro Manila, Philippines
Phone: [phone] Fax: [phone]

FUJITSU SYSTEM INDONESIA

J1. Cideng Timur 55
Jakarta 10150, Republic of Indonesia
Phone: [phone] Fax: [phone]

FUJITSU LIMITED (JAPAN)

Computer Products Business Group
4-1-1, Kamikodanaka, Nakahara-ku, Kawasaki-shi,
Kanagawa-ken 211-8588, Japan
Phone: [phone] Fax: [phone]
HOME PAGE: http://www.fujitsu.co.jp/hypertext/
scanner/eng/

IMPORTANT NOTE TO USERS

READ THIS ENTIRE MANUAL BEFORE USING THIS PRODUCT.
UNEXPECTED DAMAGE MAY OCCUR IF NOT USED CORRECTLY.

While all efforts have been made to ensure the accuracy of all information in this
manual, FUJITSU assumes no liability to any party for any damage caused by
errors or omissions or by statements of any kind in this manual, its updates or
supplements, whether such errors are omissions or statements resulting from
negligence, accidents, or any other cause. FUJITSU further assumes no liability
arising from the application or use of any product or system described herein; nor
any liability for incidental or consequential damages arising from the use of this
manual. FUJITSU disclaims all warranties regarding the information contained
herein, whether expressed, implied, or statutory.

FUJITSU reserves the right to make changes to any products herein, to improve
reliability, function, or design, without further notice and without obligation.

i

Preface

This manual explains how to use the M4099D image scanner.
This manual contains basic instructions for scanner operation, cleaning

parts replacement, adjustment and troubleshooting.
Refer to Operator’s Guide for the basic information about the M4099D.
The M4099D is very fast and highly functional image scanner developed

for volume filing, using charge-coupled device (CCD) image sensors.
This scanner features duplex scanning and high quality image, processing
with an automatic document feeder (ADF).

ii

Conventions

Special information, such as warnings, cautions are indicated as follows:

WARNING

WARNING indicates that personal injury may result if you do not follow
procedure correctly.

CAUTION

CAUTION indicates that damage to the scanner may result if you do not follow
a procedure correctly.

The following symbols are used in this manual.

Used for general WARNING and CAUTION.

Indicates that care must be taken to avoid injury
to hands or fingers.

iii

iv

CONTENTS

CHAPTER 1 OPERATING INSTRUCTIONS .................................................... 1-1

CHAPTER 2 CLEANING .................................................................................. 2-1

CHAPTER 3 REPLACEMENT OF PARTS....................................................... 3-1

Units and Assemblies................................................................... 1-2

Loading Documents ..................................................................... 1-5

Inserting Documents Manually ..................................................... 1-7

Upper Transport Unit....................................................................1-8

Cleaning Tools and Roller Position............................................... 2-2

Rollers.......................................................................................... 2-3

Transport Path, Discharge Brush, and Glass Surface .................. 2-6

Sensors...................................................................................... 2-12

Front-Side Lamp ........................................................................ 2-14

Back-Side Lamp......................................................................... 2-16

Front-Side Lamp .......................................................................... 3-2

Back-Side Lamp........................................................................... 3-4

Pick Roller Unit............................................................................. 3-6

Brake Roller ................................................................................. 3-8

Pad............................................................................................. 3-11

CHAPTER 4 ADJUSTMENT............................................................................. 4-1

Improving Paper Separation......................................................... 4-2

CHAPTER 5 TROUBLESHOOTING................................................................. 5-1

Paper Jam.................................................................................... 5-2

Initial Checks................................................................................ 5-5

Messages and Actions ............................................................... 5-13

Problem Checklist ...................................................................... 5-15

Appendix .................................................................................... 5-16

v

CHAPTER

1

OPERATING INSTRUCTIONS

OPERATING

INSTRUCTIONS

CHAPTER

CHAPTER

CHAPTER

REPLACEMENT OF PARTS

3

CHAPTER

5

4

TROUBLESHOOTING

CLEANING

2

ADJUSTMENT

CLEANING

REPLACEMENT

OF PARTS

ADJUSTMENT

TROUBLESHOOTING

CHAPTER

1

OPERATING INSTRUCTIONS

This chapter describes how to load documents, how to insert documents
manually and how to open/close the upper transport unit.

Units and Assemblies

Loading Documents

Inserting Documents Manually

Upper T ransport Unit

1-1

Units and Assemblies

This section shows the exterior view and assemblies of the scanner. This section also provides
names of each part and describes their functions.

■ Units

9 Guide plate

15 Stacker

12 Upper transport unit

17 Stacker extension

6 Automatic document feeder (ADF)

4 Hopper guide

5 Hopper extension

18 Stop lever

3 Hopper

16 Stacker guide

19 Check stopper

8 Pick roller unit

13 Side cover

14 Lever

10 Pad

11 Brake roller

2 Power switch

1 Operator panel

7 ADF release lever

1-2

20 Main line switch

22 Interface connectors

23 Interface connectors21 Power inlet

No. Name Function
1 Operator panel Used to operate the scanner.

2 Power switch Used to turn power on or off.

3 Hopper Document input tray.
4 Hopper guide Used to adjust the document width.
5 Hopper extension For use with long documents.
6 Automatic document feeder (ADF) Feeds and scans documents.
7 ADF release lever Used to open the ADF.
8 Pick roller unit Picks top page in document stack.
9 Guide plate The pad is mounted on.

10 Pad Separates top page from document stack.
11 Brake roller Separates top page from document stack.
12 Upper transport unit Opens for easy access.
13 Side cover Opens to access back-side lamp.
14 Lever Used to open the upper transport unit.
15 Stacker Document exit tray.
16 Stacker guide Helps guide documents into stacker.
17 Stacker extension For use with long documents.
18 Stop lever Used to keep documents in the stacker.
19 Check stopper Adjustable stopper for shorter length documents.
20 Main line switch Controls supply of line power to the scanner.
21 Power inlet Power cable connection.
22 Interface connectors Video and RS-232C.
23 Interface connectors Two SCSIs.

1-3

■ Assemblies

Lower sheet guide assembly

Back-side lamp unit

Lamp

Front-side lamp unit

Lamp

Guide plate

1-4

Pick roller unit

Brake roller

Pad

Loading Documents

Load the document for reading.

Fan the sheets before setting the
document on the hopper table.

NOTE

Hold both ends and bend the
documents into an arch. Then hold
tightly and straighten them. The
center of documents swells and air is
introduced between the documents.

Stacker
Lever

Hopper guide

Hopper table

Extension

15 to 20 mm

○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○

Line mark

Adjust the hopper guides to the
document width. And load
documents face-up.

Lock lever

Hopper guide

Extension

NOTE

• Squeeze the lock lever to free the Hopper
guides.

• Remove paper clips and
staples. Flatten staple
holes with your finger.

• Load documents face-up.

• Stack must not exceed line mark.

• Use the extension for long documents.

• Do not mix different width documents.

1-5

Stacker guideStacker guide

Stacker tab le

Stacker

Adjust the stacker table to the
document size.

NOTE

• Extend the stacker table and extension for
long documents (greater than A4 or LT).

• Raise the stopper for small sizes of paper
and adjust the stacker guides to the width
of the paper and push down the stacker
table to lock it.
Stopper adjustment:

○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○

Stopper

about 20 mm

Document

Stop lever

Check stopper

1-6

Scanned documents are stacked
in the stacker for removal.

Inser ting Documents Manually

If the scanner is in Manual Mode, set the documents as follows:

Lift the pick roller unit until it is
held by the magnet catch.
The hopper table moves up to the
feed position.

CAUTION

Be careful not to catch your fingers or
something in the mechanism, when the
hopper table moves up.

○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○

Document
(face-up)

Hopper guide Guide plate

Hopper table

Place documents face-up at the
center of the hopper table.

NOTE

For information on setting
Manual feed timeout, see the
Operating Instructions in the
Operator’s Guide.

Insert the documents until the
leading edge touches the guide
plate of the hopper table. Adjust
the guides to the document width.

1-7

Upper Transport Unit

WARNING

Before lowering down the unit, make sure that the area
between the main machine and the upper transport unit is
clear of all objects and fingers.

ACHTUNG

Bevor Sie die obere Einheit absenken, überzeugen Sie sich,
daß keine Gegenstände oder Finger eingeklemmt werden.

■ Opening the Upper Transport Unit

Lift the lever located at the right to
open the upper transport unit.

CAUTION

Make sure that the upper transport unit is
in the locked position before reaching
inside the scanner.

■ Closing the Upper Transport Unit

Lever

Upper transport unit

Lift the upper transport unit to
release the lock.

○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○

Lower the upper transport unit
with both hands.

NOTE

Press the upper transport unit with both
hands to secure the lock.

1-8

CHAPTER

2

CLEANING

This chapter describes the tools and methods required to keep your
scanner clean.

Cleaning Tools and Roller Position

Rollers

Transport Path, Discharge Brush, and Glass Surface

Sensors

Front-Side Lamp

Back-side Lamp

2-1

Cleaning Tools and Roller Position

Rollers

Tools Type No. Frequencies Remarks

Cleaning sheet CA99501-0016 Every 50,000 sheets 20 sheets/1 pack

(*)

Cleaner F2 CA99501-0014 • Front-side and 1 bottle

(*) back-side lamp

Every 100,000 sheets

• Roller

Every 100,000 sheets
Isopropyl alcohol CA99501-0013 • Discharge brush 1 bottle
or Cleaner F1 (*) Every 100,000 sheets

• Others

Every 200,000 sheets

Cotton swabs

Dry cloth

*: Contact dealer or distributer. Type No. may be different in some countries.

NOTE

When the following paper is used, it may be necessary to clean more frequently.

• Paper with smooth surface such as coated paper.

• Paper with almost all printed area.

• Paper with special coating such as carbonless paper.

2-2

Rollers

■ Cleaning the Rollers with Cleaning Sheets

Set the hopper table guides to B4
width. Then, set the offline feed
test mode as follows:

While pressing

MENU

, turn on the

power; the LCD displays “Please
wait” then the <<MODE SELECT>>
screen appears with SETUP

blinking. Press (Õ) twice; TEST
blinks. Press

ENTER

three times;

The OFFLINE FEED TEST screen
appears with START blinking.

○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○

Front

Remove the protective paper from
the cleaning sheet.

Protective paper

Cleaning
sheet

Place the cleaning sheet on the

Hopper guide (left)

Cleaning sheet

hopper table by aligning it with the
hopper guide (left) with the
adhesive side up. Then press

ENTER

; the cleaning sheet is fed.

2-3

When “Hopper empty” is
displayed, press

CANCEL

.

Place the same cleaning sheet
on the hopper table with the
adhesive side up by aligning with
the hopper guide (right). Then

Front

press

ENTER

sheet is fed.

; the cleaning

Cleaning sheet

Hopper guide (right)

When “Hopper empty” is
displayed, press

○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○

CANCEL

.

Remove the protective paper from a new cleaning sheet and place it with the
adhesive side face down. Then repeat steps through . After cleaning is
complete, turn the power off.

2-4

WARNING

Wait at least 3 minutes after turning off the power before cleaning.

ACHTUNG

Warten Sie nach dem Reinigen mindestens 3 Minuten bevor Sie den
Scanner wieder anschalten.

■ Cleaning the Rollers with Dry Cloth, Isopropyl Alcohol or Cleaner F1

Rollers (hidden, upper
transport unit side)

Metal rollers (hidden,
lower transport unit side)

Pick roller unit

Brake roller (hidden)

Rollers

Open the upper transport unit.

Apply isopropyl alcohol or cleaner
F1 to cloth.

Wipe the pick roller unit, brake roller
and the upper and lower
transport unit rollers.

Metal rollers

Allow to dry.

■ Cleaning the Metal Rollers with Cleaner F2

Metal roller

WARNING

Do not use cleaner F2
on rubber rollers.

Cloth

Open the upper transport unit.

Moisten a cloth with cleaner F2.

Wipe the metal roller surfaces
(lower transport unit side) while
turning the shaft by hand.

Allow to dry.

RollersPick roller unit

Brake roller (hidden)

2-5

WARNING

Wait at least 3 minutes after turning off the power before cleaning.

Transpor t Path,

ACHTUNG

Discharge Brush,

Warten Sie nach dem Reinigen mindestens 3 Minuten bevor Sie den
Scanner wieder anschalten.

and Glass Surface

■ Cleaning the Transport Path

Open the upper transport unit.
Wipe the transport path with a dry

cloth or soaked in isopropyl
alcohol or cleaner F1.

NOTE

Use a vacuum cleaner to remove paper dust
from the transport path.

■ Cleaning the Discharge Brush

Open the upper transport unit.

While pulling the ADF release
lever toward you, hold up the ADF
sheet guide assembly.

Release the ADF release lever
and rest the ADF sheet guide
assembly on the ADF release
lever.

CAUTION

Never close the upper transport unit in this
condition. Doing so will cause severe
damage to the scanner.

Pick roller unit

ADF release lev ers

2-6

Slide the pick roller unit left and
remove it toward the upper right.

○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○

Holding the top of the guide plate,
press the guide plate down, and
lift it toward you to remove it.

Guide plate

Hopper guide

○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○

Turn the lever of the brake roller
upward and pull out the brake
roller upward.

Brake roller

2-7

Wipe the discharge brush with a

Discharge brush (for pick roller unit)

dry cloth to remove dust.

Discharge brush (for brake roller)

○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○

Attach the brake roller until it locks.

Put the guide plate in position.

NOTE

Confirm that the guide plate is installed
correctly. If it is miss connected, it will cause
paper jams and noise by touching the hopper
table.

2-8

Attach the pick roller unit as
shown.

CAUTION

When attaching the pick roller unit, do not
hunging down its head.

While holding the ADF sheet guide
assembly up, pull the ADF release
lever toward you then gently lower
the ADF sheet guide assembly.
Release the ADF release lever to
lock the ADF sheet guide
assembly into position.

CAUTION

Hold the ADF sheet guide assembly during
this process to avoid damage to the sensors.

Right Wrong

Close the upper transport unit.

ADF release levers

2-9

WARNING

Wait at least 3 minutes after turning off the power before cleaning.

ACHTUNG

Warten Sie nach dem Reinigen mindestens 3 Minuten bevor Sie den
Scanner wieder anschalten.

■ Cleaning the Glass Surface (Upper sheet guide assembly)

Open the upper transport unit.

Loosen the two knurled screws at
both ends of the upper sheet
guide assembly to open the
assembly.

Knurled screws

Upper sheet guide assembly

○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○

Wipe both surfaces of the glass
clean with a dry cloth (or
moistened with isopropyl alcohol
or cleaner F1 as necessary).

Close the upper sheet guide
assembly and tighten the two
knurled screws.

Close the upper transport unit.

2-10

WARNING

Wait at least 3 minutes after turning off the power before cleaning.

ACHTUNG

Warten Sie nach dem Reinigen mindestens 3 Minuten bevor Sie den
Scanner wieder anschalten.

■ Cleaning the Glass Surface (Lower sheet guide assembly)

Open the upper transport unit.

Pull down on the lower sheet
guide assembly tabs to remove it.

Glass

Tab

○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○

Wipe the glass clean with a dry cloth
(or moistened with isopropyl alcohol
or cleaner F1 as necessary).

Lower sheet guide assembly

Align the lower sheet guide
assembly in the guide rails and push
it back into place.

Close the upper transport unit.

2-11

WARNING

Wait at least 3 minutes after turning off the power before cleaning.

ACHTUNG

Warten Sie nach dem Reinigen mindestens 3 Minuten bevor Sie den

Sensors

Scanner wieder anschalten.

SF2 sensor (inside)

ADF sheet guide assembly

Document width detection sensors

■ Document Width Detection Sensors

(Eight positions for upper and lower sides respectively)

(inside)

Open the upper transport unit.
Open and hold the ADF sheet

guide assembly.

ADF release lev ers

○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○

Document width detection sensors (upper)

Wipe the eight sensor surfaces
with a dry cloth (or moistened with
isopropyl alcohol or cleaner F1 as
necessary).

Close the ADF sheet guide
assembly.

Close the upper transport unit.

Document width detection sensors (lower)

2-12

WARNING

Wait at least 3 minutes after turning off the power before cleaning.

ACHTUNG

Warten Sie nach dem Reinigen mindestens 3 Minuten bevor Sie den
Scanner wieder anschalten.

■ SF2 Sensors

Open the upper transport unit.

Wipe the SF2 sensors in the
transport path with a dry cloth (or
moistened with isopropyl alcohol
as necessary).

Close the upper transport unit.

■ SF3 Sensors

SF2 sensors
(located at upper and lower sides)

Open the upper transport unit.

Wipe the SF3 sensors surface
with a dry cloth or a cotton swab
(or moistened with isopropyl
alcohol as necessary).

SF3 sensors
(located at upper and lower sides)

Close the upper transport unit.

2-13

Front-Side Lamp

WARNING

Wait at least 3 minutes after turning off the power before cleaning.

ACHTUNG

Warten Sie nach dem Reinigen mindestens 3 Minuten bevor Sie den
Scanner wieder anschalten.

Front-side Lamp unit (inside)

Open the upper transport unit.

Remove the connector of the
front-side lamp unit.

Pull out the front-side lamp unit
toward the right.

○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○

Rotate the lamp a half turn so that
the two terminals on each end
align with the slot on the lamp
socket and remove the lamp from
the front-side lamp unit.

Lamp

2-14

Clean the clear portion of the
lamp with a dry cloth.

○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○

Install the lamp in the front-side
lamp unit. Insert the terminals of
the lamp into the socket and rotate

Clear portion

the lamp. Be sure that the clear
portion is positioned as shown left,

Front-side lamp

otherwise black stripes may appear
in the scanned image.

○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○

Put the front-side lamp unit into
the upper transport unit using the
two guide grooves and rails until it
locks.

Rail

Connect the lamp connector.
Close the upper transport unit.

Guide grooves (one hidden)

2-15

Back-Side Lamp

Pull and open the side cover.

WARNING

Wait at least 3 minutes after turning off the power before cleaning.

ACHTUNG

Warten Sie nach dem Reinigen mindestens 3 Minuten bevor Sie den
Scanner wieder anschalten.

Side cover

Back-side lamp unit (inside)

Remove the connector of the
back-side lamp unit.

Pull out the back-side lamp unit
toward the right.

○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○

Rotate the lamp a half turn so that
the two terminals on each end
align with the slot on the lamp
socket and remove the lamp from
the back-side lamp unit.

LampRail

2-16

Clean the clear portion of the
lamp with a dry cloth.

○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○

Install the lamp in the back-side
lamp unit. Insert the terminals of
the lamp into the socket and rotate

Clear portion

the lamp. Be sure that the clear
portion is positioned as shown left,
otherwise black stripes may appear
in the scanned image.

Back-side lamp

○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○

Re-install the lamp unit using the
two guide grooves and rails.

Connect the connector of the
back-side lamp unit.

Close the side cover securely,
otherwise the cover open error
may occur.

Guide grooves (one hidden)

Rail

2-17

2-18

CHAPTER

3

REPLACEMENT OF PARTS

This chapter describes how to replace parts of the scanner.

Front-Side Lamp

Back-Side Lamp

Pick Roller Unit

Brake Roller

Pad

3-1

Front-Side Lamp

WARNING

Never replace the lamp without turning off the power.
Wait at least 3 minutes after turning off the power before touching the lamp.

ACHTUNG

Wechseln Sie niemals die Lampe ohne den Scanner auszuschalten.
Warten Sie mindestens 3 Minuten nach Ausschalten, bevor Sie die Lampe anfassen.

Front-side lamp unit (inside)

Open the upper transport unit.

Remove the connector of the
front-side lamp unit.

Pull out the front-side lamp unit
toward the right.

○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○

Rotate the lamp a half turn so that
the two terminals on each end
align with the slot on the lamp
socket and remove the lamp from
the front-side lamp unit.

Lamp

3-2

Install a new lamp in the front­side lamp unit. Insert the
terminals of the lamp into the
socket and rotate the lamp.

Clear portion

Be sure that the clear portion
is positioned as shown right,
otherwise black stripes may

Front-side lamp

appear in the scanned image.

○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○

Put the front-side lamp unit into the

upper transport unit using the two
guide grooves and rails until it
locks.

Connect the lamp connector.

Close the upper transport unit.

Rail

Guide grooves (one hidden)

3-3

Back-Side Lamp

WARNING

Never replace the lamp without turning off the power.
Wait at least 3 minutes after turning off the power before touching the lamp.

ACHTUNG

Wechseln Sie niemals die Lampe ohne den Scanner auszuschalten.
Warten Sie mindestens 3 Minuten nach Ausschalten, bevor Sie die Lampe anfassen.

Side cover

Back-side lamp unit (inside)

Pull and open the side cover.

Remove the connector of
the back-side lamp unit.

Pull out the back-side lamp
unit toward the right.

3-4

Rotate the lamp a half turn so that
the two terminals on each end
align with the slot on the lamp
socket and remove the lamp from
the back-side lamp unit.

○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○

LampRail

Install a new lamp in the back-side
lamp unit. Insert the terminals of
the lamp into the socket and rotate

Clear portion

the lamp. Be sure that the clear
portion is positioned as shown left,
otherwise black stripes may appear

Back-side lamp

○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○

in the scanned image.

Install the lamp unit using the two
guide grooves and rails.

Connect the connector of the
back-side lamp unit.

Close the side cover securely,
otherwise the cover open error
may occur.

Guide grooves (one hidden)

Rail

3-5

WARNING

Wait at least 3 minutes after turning off the power before
replacement.

ACHTUNG

Pick Roller Unit

Warten Sie mindestens 3 Minuten nach Ausschalten, bevor Sie mit dem
Austausch beginnen.

Set consumable counter when replacing the pick roller unit. (See Appendix)

ADF sheet guide assembly
Pick roller unit

ADF release levers

Open the upper transport unit.

While pulling the ADF release
lever toward you, hold up the ADF
sheet guide assembly.

Release the ADF release lever
and rest the ADF sheet guide
assembly on the ADF release
lever.

CAUTION

Never close the upper transport unit in this
condition. Doing so will cause severe
damage to the scanner.

Pick roller unit

ADF release lev ers

3-6

Slide the pick roller unit left and
remove it toward the upper right.

○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○

Attach a new pick roller unit as

Right Wrong

shown.

CAUTION

When attaching a new pick roller unit, do
not hunging down its head.

While holding the ADF sheet guide
assembly up, pull the ADF release
lever toward you then gently lower
the ADF sheet guide assembly.
Release the ADF release lever to
lock the ADF sheet guide
assembly into position.

ADF release lev ers

CAUTION

Hold the ADF sheet guide assembly during
this process to avoid damage to the sensors.

Close the upper transport unit.

3-7

WARNING

Wait at least 3 minutes after turning off the power before
replacement.

ACHTUNG

Brake Roller

Warten Sie mindestens 3 Minuten nach Ausschalten, bevor Sie
mit dem Austausch beginnen.

Set abrasion counter when replacing the brake roller. (See Appendix)

ADF sheet guide
assembly

ADF release lev ers

Brake roller (inside)

Open the upper transport unit.

While pulling the ADF release
lever toward you, hold up the ADF
sheet guide assembly.

Release the ADF release lever
and rest the ADF sheet guide
assembly on the ADF release
lever.

CAUTION

Never close the upper transport unit in this
condition, otherwise some component parts
will be damaged.

ADF release lev ers

3-8

Holding the top of the guide plate,
press the guide plate down, and
lift it toward you to remove it.

Hopper guide

Guide plate

○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○

Turn the lever of the brake roller
upward and pull out the brake
roller upward.

Brake roller

○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○

Attach a new brake roller until it
locks.

Put the guide plate in position.

NOTE

Confirm that the guide plate is installed
correctly. If it is miss connected, it will cause
paper jams and noise by touching the hopper
table.

3-9

While holding the ADF sheet
guide assembly up, pull the ADF
release lever toward you then
gently lower the ADF sheet guide
assembly. Release the ADF
release lever to lock the ADF
sheet guide assembly into
position.

CAUTION

Hold the ADF sheet guide assembly during
this process to avoid damage to the sensors.

Close the upper transport unit.

ADF release lev ers

3-10

WARNING

Wait at least 3 minutes after turning off the power before
replacement.

ACHTUNG

Pad

Warten Sie mindestens 3 Minuten nach Ausschalten, bevor Sie
mit dem Austausch beginnen.

Set consumable counter when replacing the pad. (See Appendix)

ADF sheet guide assembly

Pick roller unit

Pad

Guide plate

Open the upper transport unit.

While pulling the ADF release
lever toward you, hold up the ADF
sheet guide assembly.

Release the ADF release lever
and rest the ADF sheet guide
assembly on the ADF release
lever.

CAUTION

Never close the upper transport unit in this
condition. Doing so will cause severe
damage to the scanner.

ADF release lev ers

3-11

Holding the top of the guide plate,
press the guide plate down, and
lift it toward you to remove it.

Hopper guide

Guide plate

○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○

Rolled tab

Rolled tab

Pad

Pad

Press the rolled tab to remove the
pad from the guide plate.

Attach a new pad to the guide
plate.

Guide plate

Guide plate

3-12

Put the guide plate in position.

While holding the ADF sheet
guide assembly up, pull the ADF
release lever toward you then
gently lower the ADF sheet guide
assembly. Release the ADF
release lever to lock the ADF
sheet guide assembly into
position.

CAUTION

Hold the ADF sheet guide assembly during
this process to avoid damage to the sensors.

Close the upper transport unit.

ADF release lev ers

3-13

3-14

CHAPTER

4

ADJUSTMENT

This chapter describes the improving paper separation.

Improving Paper Separation

4-1

Improving Paper Separation

This section explains adjustment for making paper separation stable.
If the following errors frequently occur, make the adjustments explained below.

• Double feed

• Mis-pick

• SF2 did not detect leading edge of paper
Select “Paper Separation Level” in setup mode and adjust the braking power

of the brake roller.

Setting

Thick

Medium

Thick

Normal

Medium

Thin

Thin

Braking power

Strong

Less strong

Medium
(factory default)

Less weak

Weak

“Double feed”

frequently occurs.

Make the braking
power stronger.

“Mis-pick” or “SF2 ···”

frequently occurs.

Make the braking
power weaker.

Select “Picking Speed” in setup mode and adjust the rotational speed of the
pick roller.

Picking speed

Fast

(factory default)

Slow

“Mis-pick” frequently occurs.

Make the picking
speed slow.

4-2

NOTE

Processing of scanning in 200 dpi is reduced when the picking speed is set “Slow”.

CHAPTER

5

TROUBLESHOOTING

This chapter describes the paper jam, initial checks, messages and
actions, and problem checklist.

Paper Jam

Initial Checks

Messages and Actions

Problem Checklist

Appendix

5-1

Paper Jam

Ejection

Transport path

Entrance

■ Jam at Entrance

Open the upper transport unit.

While pulling the ADF release
lever toward you, hold up the ADF
sheet guide assembly.

Release the ADF release lever
and rest the ADF sheet guide
assembly on the ADF release
lever.

CAUTION

Never close the upper transport unit in this
condition. Doing so will cause severe
damage to the scanner.

ADF release levers

5-2

Remove the jammed paper.

Jammed paper

○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○

While holding the ADF sheet
guide assembly up, pull the ADF
release lever toward you then
gently lower the ADF sheet guide
assembly. Release the ADF
release lever to lock the ADF
sheet guide assembly into
position.

ADF release lev ers

CAUTION

Hold the ADF sheet guide assembly during
this process to avoid damage to the sensors.

Close the upper transport unit.

5-3

■ Jam at Transport Path

Open the upper transport unit.
Take out the jammed paper by

opening the ADF sheet guide
assembly.

Close the upper transport unit.

■ Jam at Ejection

Jammed paper

5-4

Stacker

Jammed paper

Open the upper transport unit.
Pull out the jammed paper to the

stacker side.
Close the upper transport unit.

Initial Checks

If a problem occurs, check the following items before contacting a manufacturer’s authorized
service center.

Symptom1

Power cable

Power main switch

Power
switch

No power.

Is the power cable
connected correctly?

YES

Is the main line switch
on?

YES

Did you press the power
switch on the operator
panel ?

Operator panel

POWER

NO

Connect the power
cable correctly.

NO

Press the “I” side of the
main line switch.

NO

Press the power switch on
the operator panel.

YES

Contact a manufacturer’s authorized
service center.

5-5

Symptom2

Read processing does not start.

Operator panel

POWER

Document

Interface cable

or

Operator panel

CHECK

Are the documents loaded
properly? (Straight edge,
no dogear, no bend
corners, staples)

YES

Is the interface cable
connected properly?
Or is the baud rate

correct?
(Video, RS-232C, or
SCSI interfaces)

YES

Does the CHECK lamp
blink?

NO

NO

Load the documents properly.
(See p1-5)

NO

Connect the interface cable
properly.
Or set the correct baud rate.

YES

Messages and Actions
(See p5-13)

5-6

Turn the power off and on to check if read
processing starts.
When read processing does not start, contact a
manufacturer’s authorized service center.

Symptom3

Pictures and photographs are not read correctly.

Transport path

Lamp

Is “Photo” mode
selected?

YES

Is halftone or dithering
processing selected?

YES

Is there dirt or dust in
transport path?

YES

Is the lamp attached
correctly?

NO

NO

NO

NO

Select the “Photo” mode
(White level following off)
through the scanner setting
menu in the software.

Select a halftone or dithering
mode from the host
computer.

Clean the rollers, transport
path, glass and lamps.
(See Chapter 2)

Re-attach the lamp.
(See p2-14 to 2-17,
p3-2 to 3-5)

YES

Contact a manufacturer’s authorized
service center.

5-7

Symptom4

Characters and lines are not read correctly.

Is “Line Art” mode
selected?

YES

Is there dirt or dust in
transport path?

Transport path

YES

Contact a manufacturer’s authorized
service center.

NO

Select “Line Art” mode from
the host computer.

NO

Clean the rollers, transport
path, glass, and lamps.
(See Chapter 2)

5-8

Symptom5

Black stripes appear in the image of the display.

YES

Is the lamp surface
dirty?

Clean the lamp surface.
(See p2-14 to 2-17)

NO

Is the linedrawing mode
selected?
And does the text
appear on the first 3 mm
of the page?

YES

Select photo mode.

NO

YES

Is the lamp burned
out?

NO

Contact a manufacturer’s authorized
service center.

Replace the lamp.
(See p3-2 to 3-5)

5-9

Symptom6

Action depends on the displayed message:
SF2 (SF3) did not detect leading (trailing)
edge of paper

Remove paper and clear the sensors.

Hopper empty

Set the document.

Cover open

Close the side cover.
Close the Endorser cover.

Mis-pick

Go to Symptom 7.

Pick roller unit not set

Set the pick roller unit.

Hopper overload

Reduce document stack in hopper.

The CHECK lamp blinks.

CHECK

Operator panel

Turn the power off once and
on again.

CHECK

Does the CHECK
lamp still blink?

YES

NO

5-10

End

Contact a manufacturer’s authorized
service center.

Symptom7

Mis-pick or paper jam frequently occurs.

• Does the paper have
curled edges?

• Is the paper stack
uneven?

NO

Are pick rollers,
separation roller,
brake roller, pad or
paper path dirty?

NO

Are the pick roller unit
and brake roller in the
correct position?

NO

YES

YES

YES

Smooth out the curled paper
or reduce document stack in
hopper.
(See p1-5)

Clean the pick rollers,
separation roller, brake roller,
pad or paper path.
(See Chapter 2)

Mount the pick roller unit and
brake roller correctly.
(See p3-6 to 3-10)

Is the roller worn out?
(See Appendix)

NO

YES

Replace the roller.

5-11

Contact a manufacturer’s authorized
service center.

5-12

Messages and Actions

Operator panel

■ Device and Operator Actions for Temporary Errors

If a temporary error is detected in the scanner, (CHECK) lamp at the operator panel blinks.

SF2 (SF3) did not detect leading

(trailing) edge of peper

Hopper empty

Cover open

Mis-pick

Pick roller unit not set

Hopper overload

Open the upper transport unit and remove the document on the

*

transport path. Close the unit. Return the jammed or double-feed
document to the hopper and read it again.

Press the CANCEL button or issue the start command. Load

*

documents on the hopper and ENTER reading them.

Close the upper transport unit or the endorser cover. Or the side
cover.

Open the upper transport unit and remove the document on the

*

transport path. Close the unit. Return the jammed document on
the hopper and read it again.

Open the upper transport unit and correct the pick roller unit

*

setting. Close the upper transport unit. See “Pick Roller Unit
Replacement”.

*

Reduce document stack in the hopper.

*:Press

CANCEL

to reset these errors.

5-13

■ Device and Operator Actions for Equipment Errors

If an equipment error is detected in the scanner, the (CHECK) lamp at the operator panel blinks.

Lamp Alarm: Front

Lamp Alarm: Back

Optical error: Front

Optical error: Back

Hopper over run

Paper feed error.
Clear paper path to continue

Hardware alarm

EEPROM alarm

Heater Alarm 1

Heater Alarm 2

Check if the lamp is attached correctly. Replace lamp
according to the replacement method. If turning the power on
again does not recover a scanner, contact a manufacturer’s
authorized service center.

Make sure that there is not anything on the hopper table or in
the transport path. If turning the power on again does not
recover a scanner, contact a manufacturer’s authorized
service center.

If turning the power on again does not recover the scanner,
contact a manufacturer’s authorized service center.

5-14

Problem Checklist

Before contacting the manufacturer's authorized service center, please fill in the following items.

■ General

Model (Example) M4099D
Part number (Example) CA04315-B002
Serial number (Example) 100
Manufactured data (Example) 2000-02 (ex. Feb. 2000)

Version The version is printed on the version label located at the

Date of purchase
Symptoms
Persistent problem?
Serviced before (when and how)

■ Transport error

=

=

=

=

bottom right of the rear of the equipment. The version is
checked with the double line. This example is for A3 version.

Error message if any.
Type of document
What is your daily usage
Date of last cleaning.
Date of the consumable

replacement

■ Image error

Interface controller model
Software/application name
Can yhou send the original and

output of the sheet by facsimile?

5-15

Appendix

Consumable counter

This scanner is equipped with an internal counter that can be used to monitor the life of
your consumable parts. It is recommended that the pick roller unit, brake roller, and pad
be replaced every 300,000 sheets or one year when scanning Xerox paper types. This
cycle will be shorter if scanning treated paper types such as carbonless paper types.

■ Setting the consumable counter

Press
“Ready”. The <<MODE SELECT>>

screen appears with SETUP blinking.
Press

screen appears (or Paper Length
Check).

Press
Consumable Counter screen appears.

Press
consumable counter is displayed in ten

thousands of sheets.
Press (↓) or (↑). The value

changes (001 to 256). Holding down

The recommended value is 030.

MENU

ENTER

ENTER

(↓) or (↑) speeds up the change.

when the LCD displays

twice. The Settings

(→)

eleven times. The

. The value of the

<<MODE SELECT>>
SETUP BROWSE

<<SETUP MODE>>

Settings

<<SETUP MODE>>

Consumable Counter

Consumable Counter

XXX 0000 sheets

Consumable Counter

XXX 0000 sheets

5-16

When the desired value is displayed,
press

ENTER

to save the value. The

Consumable Counter screen appears.

<<SETUP MODE>>

Consumable Counter

Press

CANCEL

to the Ready screen.

twice. The LCD returns

Ready

■ Resetting the consumable counter

There is another case in which you may reset the consumable counter. If the scanner
detects a consumable life alarm which is displayed when the consumable counter
reaches the prescribed value, the LCD indicates an alarm that the consumable may be
expired. In this case, press

CANCEL

the counter after replacing the consumable.) The LCD indicates the following message:

Reset Consumable Counter?

Yes:Enter No:Cancel

Yes (Enter) : The scanner resets the consumable counter to zero.
No (Cancel) : The scanner does not reset the consumable counter. In this case,

the consumable life alarm recurs when the next sheet is fed.

to proceed the next operation (usually, you reset

5-17