Fujitsu FUTRO DC20-1 Operating Manual

Multi Workplace

Computing

Operating Manual

FUTRO DC20-1

Congratulations, you have

decided to buy an

innovative Fujitsu product.

The latest information about our products, useful tips, updates etc. is available
from our website: "

http://ts.fujitsu.com"

For automatic driver updates, go to: "http://ts. fujitsu.com/support/downloads. html"

Should you have any technical questions, please contact:

• our Hotline/Service Desk (see the Service Desk list or visit:

"

http://ts.fujitsu.com/support/servicedesk.html" )

• Your sales partner

• Your sales office

We ho pe you really enjoy using your new Fujitsu system.

Copyright

Fujitsu Tec

hnology Solutions 2011/03

Published by

Fujitsu Technology Solutions GmbH
Mies-van-

der-Rohe-Straße 8

80807 Munich, Germany

Contact

h

ttp://t

s.fujitsu.com/support

All rights reserved, including intellectual property rights. Subject to t echnical alterations. Delivery subject to availability.
No warranty is offered or liability accepted in regard of the completeness, correctness, or current applicability of any
data or

illustrations. Brand names may be protected trademarks of the respective manufacturer and/or protected
by copyright. Use of these by third parties for their own purposes may constitute an infringement of the holders’
rights. Further information can be found at "

http://ts.fujitsu.com/terms_of_use.html"

Order No. Fujitsu Technology Solutions GmbH: A26361-K1056-Z320-1-7619, edition 3

FUTRO DC20-1

Operating Manual

Your FUTRO... 5

Important notes 7

Getting started 10

Operation 15

Notes on ergonomic colour adjustment 19

Monitor troubleshooting 20

Explanatory information about
standard ISO 9241-307 21

vSpace software installation 22

Using the FUTRO DC20-1 29

Using the vSpace Management
Console 39

Using the NC Console (vSpace 6) 56

Troubleshooting error messages 64

FAQ 68

Technical data 70

Windows 7, Windows Vista and Windows XP are registered trade marks of Microsoft Corporation.

FUTRO is a registered trademark of Fujitsu Technology Solutions GmbH.

All other trademarks used in this document are trademarks or registered trademarks of
their respect ive owners and are recognised as being protected.

Copyright © Fujitsu Technology Solutions Gm bH 2011

All rights, including rights of translation, repro duction by printing, copying or similar
methods, of the whole document or parts thereof, are reserved.

Offenders will be liable to prosecution and payment of damages.

All rights reserved, including rights created by patent grant or registration of a utility model or design.

Delivery subject to availability. We reserve the right to make technical modifications to the product.

Contents

Contents

YourFUTRO... ......................................................................... 5

Target group ............................................................................ 5

Notational conventions .................................................................. 6

Important notes ........................................................................ 7

Safetyinstructions ...................................................................... 7

Powercable ............................................................................ 8

Transporting the devic

e ..................................................................

8

Cleaning the device ..................................................................... 8

CEmarking ............................................................................ 9

Disposal and recyclin

g ..................................................................

9

GPLDeclarations ....................................................................... 9

Getting started ......................................................................... 10

Unpacking an d checking the delivery . . ................................................... 10

Setting up thedevice .................................................................... 11

Setting up an ergonomic video workst ation ............................................ 11

Adjustingthe inclination .............................................................. 13

Assembling the monitor base ......................................................... 13

Connecting cables to the FUTRO . ....................................................... 14

Operation .............................................................................. 15

Switching the d

eviceon andoff ..........................................................

15

OSD menu setti

ngs .....................................................................

16

Make basic set

tings .................................................................

16

Making a selec

tion ..................................................................

16

Make changes

......................................................................

16

OSD structur

e ......................................................................

17

Noteson ergonomic colouradjustment ................................................ 19

Monitor tro

ubleshooting ...............................................................

20

Explanatory information about standard ISO 9241-307 . . . . . ............................. 21

vSpace so

ftware installation ...........................................................

22

Firmware

Update .......................................................................

24

Updatin

gthe vSapce Software ...........................................................

25

Uninsta

llation ...........................................................................

25

Client A

ccessLicense (CAL) Installation ..................................................

25

Multim

ediaCodec andPlayer Setup ......................................................

26

FUTRO D

C20-1MultimediaAcceleration ..................................................

26

Netwo

rk connection . . . ..................................................................

27

Using the FUTRO DC20-1 .............................................................. 29

The "Server Selection" window ........................................................... 29

The "Device Setup" window . . . ....................................................... 31

Device setup - The "Connection Settings" tab . . ........................................ 32

Device setup - The "Manage Groups" tab . ............................................ 33

Connection group – Auto Failover . ................................................... 34

The "Login Settings" window . . ....................................................... 35

Devicesetup -The "Network" tab ..................................................... 36

Devicesetup -The "Password" tab ................................................... 37

Fujitsu Technology Solutions 3

Contents

Device setup - The "Update" tab . . . . . ................................................. 38

Using the vSpace Management Console ................................................ 39

SoftwareSettings (local) ................................................................. 40

Sessions ............................................................................... 41

Information & Settings ................................................................... 44

USB-Device Assignment(s) .............................................................. 49

SoftwareSettings (LAN) ................................................................. 50

Hardware Settings(LAN/local) ........................................................... 52

Using the NCConsole(vSpace 6) ...................................................... 56

System Settings ........................................................................ 57

USBAssignment ........................................................................ 59

Sessions ............................................................................... 60

Terminals ............................................................................... 62

Troubleshooting error messages . . . . . . ................................................. 64

DHCP server was not found . ............................................................ 64

NoTerminalServerfound message ...................................................... 64

Host un reachable… . . . . . ................................................................ 65

TSERROR –INVALID OR NO SERIAL NUMBER! ........................................ 65

Connection was closed Messa ge . ........................................................ 66

Authorization error ...................................................................... 66

TS ER RO R – Stations Limit Exceeded! . . ................................................. 67

FAQ ................................................................................... 68

Technical data ......................................................................... 70

Presetoperating modes ................................................................. 71

Modes ............................................................................. 71

4 Fujitsu Tech nology Solutions

Your FUTRO...

Your FUTRO...

has a whole range of useful features and functions, e.g.:

• 20" inch wide LCD display

• minimal space requirement

s because of the slim casing

• LAN port 10/100 MBit Ethernet

• 4 USB ports for keyboard,

mouse and two additional USB devices

• Microphone and headphone ports (3.5 mm jack socket)

• optimum ergonomic char

acteristics (totally distortion-free, excellent picture

definition and colour p

urity right into the corners)

• high degree of brightness and good contrast

• display of up to 16.7 m

illion colours

• automatic scanning of horizontal frequencies from 30 to 82 kHz and refresh rates

(vertical frequencies) from 59 to 76 Hz (absolutely flicker-free)

• digital screen con

troller with microprocessor for storing 7 different display modes

• colour adjustment for matching the screen image to individual viewing usage

• convenient opera

tion via integrated OSD (On Screen Display) menu

• VESA-FPMPMI compatibility (Flat Panel Monitor Physical Mounting Interface) –

Mounting device for swivel arm and wall bracket

In order to operate your F UTRO you will need a LAN connection to a
server with Desktop Virtualisation Software.

The LAN data cable is not included in the delivery. A keyboard and mouse
will also be needed and these can be ordered as options.

Target group

There is no need to be an expert to perform the operations described here. However, make
certain that you always follow the sa fety notes given in this manual.

Should you encounte r any problems, please contact your sales outlet or our Service Desk.

Fujitsu Technology Solutions 5

Your FUTRO...

Notational conventions

Pay particular attention to text marked with this symbol. Failure to observe
these warnings could pose a risk to health, damage the device or lead
to loss of data. The warranty will be invalidated if the device becomes
defective through failure to observe these warnings.

Indicates important informa

tion for the proper use of the device.

►

Indicates an activity that must be performed



Indicates a result

This font

indicates data entered

using the keyboard in a program dialogue or at

the command line, e.g.

your password (Name123) or a command used to

start a program (star

t.exe)

This font

indicates information tha t is displayed on the screen by a program, e.g.:

Installation is complete.

This font

indicates

• terms and texts used in a software interface, e.g.: Click on Save

• names of programs or files, e.g. Windows or setup.exe.

"This font"

indicates

• cross-references to another section, e.g. "Safety information"

• cross-references to an external source , e.g. a web address: For more
information, go to "

http://ts.fujitsu.com"

• Names of CDs, DVDs and titles or designations for other materials,
e.g.: "CD/DVD Drivers & Utilities" or "Safety/Regulations" manual

Key

indicates a key on the keyboard, e.g:

F10

This font

indicates terms and texts that are emphasised or highlighted, e.g.: Do
not switch off the device

6 Fujitsu Tech nology Solutions

Important notes

Important notes

ImportantnotesNotes

In this chapter you will find information regarding safety which it is essential to
take note of when working with your device.

Safety instructions

This device complies wit

h the relevant safety regulations for data processing equipment,

including electronic of

fice machines for use in an office environment. If you have

any questions about whe

ther the device can be used in the intended environment,

please contact your sal

es office or our Service Desk.

• The display surface of

the device is sensitive to pressure and scratches. You should therefore

be careful with the dis

play surface in order to avoid lasting damage (scratches).

• If the device is brought into the installation site from a co ld environment, condensation
can form. Before operating the device, wait until it is absolutely dry and has reached
approximately the same temperature as the installation site.

• When installing an

d operating the device, please obse rve the notes on environmental

conditions in Chap

ter "

Technical data", Page 70 as well as the instructions in Chapter

"

Setting up an erg

onomic video workstation", Page 11.

• To ensure sufficient ventilation, the air inlet and outlet openings of the device must be kept clear.

• The device autom

atically se ts itself to the correct voltage within the range from 100 V to 240 V.

Make sure that t

he local mains voltage is neither higher nor lower than this range.

• Ensure that the power socket on the device and the mains outlet are freely accessible.

• The ON/OFF swi

tch does not disconnect the monitor from the mains voltage. To disconnect

fully from the

mains supply, disconnect the power plug from the socket.

• The device is equipped with a power cable that complies with safety standards.

• Use the suppl

ied power cable only.

• Route the cables in such a way that they do not create a hazard (e.g.
tripping hazard) and cannot be damaged.

• No data tra

nsfer cables should be connected or disconnected during a thunderstorm.

• Make s ure that no objects (e.g. jewellery chains, paper clips, etc.) or liquids get
inside the device (danger of electric shock, short circuit).

• The devic

e is not waterproof! Never immerse the device in water and protect

it from sp

ray water (rain, sea water).

• In an emergency (e.g. damaged casing, operation controls or cables, penetration
of liquids or foreign matter), switch off the device, disconnect the power plug
and contact your sales outlet or our Service Desk.

• Repair

s to the device must only be performed by qualified technicians. Unauthorised opening

and in

correct repair may greatly endanger the user (electric shock, fire risk).

• Only use the screen resolution settings and refresh rates specified in Chapter

"

Technical data", Page 70. Otherwise you may damage the device. If you are in

any doubt, contact your sales outlet or our Help Desk.

•Usea

screen saver with moving images and activate the power management for

your

monitor to prevent still images from "burning in".

• If you operate the device with the sw ivel arm or wall bracket, it must not be turned by 180°.

Fujitsu Technology Solutions 7

Important notes

• Store this manual close to the device. If you pass the device on to third
parties, you should pass this manual on with it.

• We recommend that you place your device on a durable, non-slip surface. In view
of the many different finishes and varnishes used on furniture, it is possible that the
feet of the device may mark the surface they stand on.

• To ensure s ufficient ventilation, the air supply and air outlet openings of
the monitor must never be blocked.

Power cable

Use the supplied power cable only.

Use the following guidelines if it is necessary to replace the original cable set.

• The female/male receptacles of the cord set must meet IEC60320/CE E-22 requirements.

• The cable has to be HAR-certified or VDE-ce rti fied . The mark HAR or
VDE will appear on the outer sheath.

• For devices which are mounted on a desk or table, type SVT or SJT cab le se ts may be
used. For devices which sit on the floor, only SJT type cable sets may be used.

• The cable set must be selected according to the rated current for your device.

• If necessary, replace the original power cable with a regular grounded 3-core mains lead.

Transporting the device

Device,Transportatio nRetransportation

Transport all parts separately in their original packaging or in a packag ing which
protects them from knocks an d jolts, to t he new site.

Do not unpack them until all transportation manoeuvres are completed.

If the device is brought from a cold environment into the room where it will be used,
condensation may occur. Before operating the device, wait until it is absolutely dry
and has reached approximately the same temperature as the installation site.

Cleaning the device

Switch of

f the device and unplug the power plug.

Do not cle

an any interior parts yourself, leave this job to a service technician.

Do not us

e any cleaning agents that contain abrasives or may corrode plastic.

Ensure

that no liquid enters the device.

The display surface of the device is sensitive to pressure and scratches. Clean
it only using a soft, slightly moistened cloth.

The surface of the c asing can be cleaned with a dry cloth. If particularly dirty, use a cloth that
has been moistened in mild domestic detergent and the n carefully wrung out.

8 Fujitsu Tech nology Solutions

Important notes

CE marking

The shipped version of this device complies with the requirements of EEC
directives 2004/108/EC "Electromagnetic compatibility" and 2006/95/EC
"Low voltage directive".

Disposal and recycling

This device has been manufactured as far as possible from materials which can be recycled or
disposed of in such a way that the environme nt is not damaged . The device may be taken back after
use to be reused or recycled, provided that it is returned in a condition that befits its intended use.
Any components not reclaimed will be disposed of in an environmentally acceptable manner.

The device must be disposed of in accordance with the local regulations for disposal of spe cial waste.

If you have any questions on disposal, please contact your local sales office or our
Service Desk, or contact one of the following directly:

Germany

Belgium

Switzerland

Fujitsu Technology Solutions
GmbH

Remarketing and Recycling

D-33106 Paderborn

Tel.: +49 5251 / 81 80 10

Fax: +49 5251 / 81 80 15

"

http://ts.fujitsu.com/wvm"

RECUPEL

Boulevard Reyers, 80

B-1030 Brussels

Tel.: +32 2 / 706 86 16

Fax: +32 2 / 706 86 13

E-Mail: [e-mail]

"

http://www.recupel.be"

SWICO

Schweizerischer
Wirtschaftsverband der
Informations-, Kommunikations­und Organisationstechnik

A list of the SWICO collection
points can be found at:

"

http://www.swico.ch"

Asia

USA

Taiwan:

Environmental Protection
Administration

Executive Yuan R.O.C.

"

http://recycle.epa.gov.tw"

Fujitsu America, Inc.

1250E. Arques Avenue

Sunnyvale, CA 94085

U.S.A. Contact: Henning, Bernd

Phone No.: [phone]

Fax No.: [phone]

Information on this subject is also available on the Internet at "http://ts.fujitsu.com/recycling".

GPL Declarations

Your F

UTRO DC20-1 is equipped with a Mini Linux OS. In the “used_licences.txt” file, you will find an

over

view of the corresponding licences and the respective licence agreements. You will find the file in

the r

oot folder of the CD provided and on the internet at "

http://ts.fujitsu.com/support/downloads.html".

Fujitsu Technology Solutions 9

Getting started

Getting started

Unpacking and checking the delivery

The display surface of the device is sensitive to pressure and scratche s.
Always hold the device by the casing!

The following are delivered with the device:

•OneFUTRO

• one power cable

• one warranty card

• one safety / regula tions manual

•oneCD

► Unpack all the individual parts.
► Check the contents for any visible damage which may have occurred during transportation.
► Check wheth er the delivery matches the details in the delivery note.
► Notify you r local sales outlet immediately if you discover any transpo rt damage or if

the contents of the delivery do not correspond to the delivery note.

We recommend that you do not discard the original packing material that
comes with the devices. You may need to reuse the packaging in the future,
for example if you need to transport your device.

10 Fujitsu Technology Solutions

Getting started

Settingupthedevice

To ensure sufficient ventilation, the air inlet and outlet openings of
the device must be kept clear.

Setting up an ergonomic video workstation

1

► Do not position the video workstation

opposite a window (1).

1

► Position the monitor outside the reach

of a light source (1).

Fujitsu Technology Solutions 11

Getting started

1

► Position the keyboard where it is

easiest to reach (1).

1

50 cm

► Position the monitor s o that the eye distance

to the screen (1) is around 50 cm.

► Position the monitor for optimum viewing

(1). The monitor should under no
circumstances fall outside the permissible
viewing space (2).

Depending on the situation, it may be advisable to use a swivel arm or wall
bracket (VESA FPMPMI), which are available from specialist dealers. For
this purpose the monitor base must be removed beforehand as described
in Chapter "

Assembling the monitor base", Pag e 13.

12 Fujitsu Technology Solutions

Getting started

Adjusting the inclination

The tilt of the monitor can be adjusted forward and back from its vertical position.

► Hold the monitor with both hands o n the left and right sides of the casing

and move it to the desired angle.

Assembling the monitor base

The display surface of the

LCD monitor is sensitive to pressure and

scratches. Consequentl

y, lay the monitor on a soft surface when

assembling or dismantli

ng the m onitor base.

Fujitsu Technology Solutions 13

Getting started

Connecting cables to the FUTRO

1

2

3 4 5 6 7

8

8

1 = Security slot for the Kensington L ock
2 = Power connector
3 = 2 USBs (for mouse and keyboard)
4 =LANINport

5 = Headphones port
6 = Microphone socket
7 = 2 USB sockets
8 = Holes for fixing swivel arm or wall bracket

► Select a data cable which is suitable for your computer.
► Plug the Ethernet data cable into the LAN port of your monitor and make sure that it fully engages.
► Plug the other end of the LAN cable into the Eth ernet wall socket.
► Connect your USB keyboard and mouse to your USB keyboard and mouse interfaces.
► Plug the power cable supplied into the power connector of the monitor.

A lock (Kensington Lock) can be mounted in the security slot to prevent the monitor
being stolen. A Kensington Lock is not included with the monitor at delivery.

The power supply for the USB connections is designed so that - in addition
to the keyboard and mouse (100 mA each max.) - a further 2 x 500
mA is available for two more USB devices.

14 Fujitsu Technology Solutions

Operation

Operation

Switching the device on and off

2

3

1

1 = Buttons for the OSD menu (On

Screen Display)

2 = Power supp

ly indicator

3 = ON/OFF switch

Press the

buttons upwards from below.

The colour of the LED indicator c hanges as follows:

LED indi

cator

Status

Green or blue

The mo

nitor and computer are switched on.

yellow The monitor is not receiving a video signal or is switching to power

saving mode (indication appro x. 2 seconds).

not lit

The monitor and compute r are switched off.

Fujitsu Technology Solutions 15

Operation

OSD menu settings

Make basic settings

► Call up the basic settings using any key.



The following options will

appear

Auto Theme mode

menu

Main menu Volume

Making a selection

► Use the following buttons to make a selection.

► The following button takes you one level back.

Make changes

► Use the following buttons to make a change.

16 Fujitsu Technology Solutions

Operation

OSD structure

Basic settings

Auto / Optimise display performance automatically

Theme mode menu / Aut omatic adjustment of the graphic settings on the
monitor (improved display on the monitor)

Main menu

Adjusting the volume

Main menu

Brightness / Adjusting the brightness

Contrast / Adjusting the contrast

OSD menu language / Selecting the language

Aspect ratio / Selecting full screen or system settings

Colour temperature / Selecting the colour setting of the monitor

User: Individually adjust the red/green/blue ratios

Warm: Monitor colour reddish white

Normal: Standard setting

Cool: Monitor colour bluish white

System / Selection of the system settings

Reset / Reset the adjustments.

Fujitsu Technology Solutions 17

Operation

System settings

White balance / Automatic wh ite

balance

Demo / Preview of the chosen settings

Clock / Make fine adjustment

Clock rate / Adjust synchronisation

Horizontal position / Mo

ve the monitor display to the left or right

Vertical position / Move the monitor display up or down

Information / Information display

18 Fujitsu Technology Solutions

Notes on ergonomic colour adjustmen

t

Notes on ergonomic colour adju

stment

If you select c olours for the monitor in your application programmes,
take note of the information below.

The primary colours blue and red on a dark background do not produce the minimum
required contrast of 3:1 and are therefore not suitable for continuous text and data entry.

When using several colours for characters and background and giving the primary colours full
modulation, you can obtain very s uitable colour combinations (see the following table):

Characters

Background

black white purple blue

cyan green

yellow red

black

++

-

+++

-

white

+++

---

+

purple

++

-----

blue

-

+

-

+

-

+

-

cyan

+

--

+

---

green

+

--

+

---

yellow

+

-

++

--

+

red

-

+

----

+

+ Colour combination very suitable

- Colour combination not suitable because colour hues are too close together, thin characters
are not identifiable or rigorous focusing is demanded of the human eye.

Fujitsu Technology Solutions 19

Monitor troubleshooting

Monitor troubleshooting

In the event of a fault, please start by checking the following points. If the problem with the
image is still no t eliminated, try checking the monitor on another computer.

If you cannot solve the problem, please contact our Service Desk.

Are you experiencing this problem? Check the following points:

No screen display

Power indicator does not light up

► Check that the monitor ON/OFF switch is

set to ON.

► Check th at the monitor po

wer cable is

correctly plugged in.

Message;

No network available

LED flashes yellow

► Check that the LAN cable is plugged in at

both ends.

Message: Reset nec

essary

LED is lit yellow

► Switch the device off and then switch it on

again.

Picture position

is not correct

The monitor recognises an undefined mode.

► Perform auto-adjustment of the monitor via

the OSD menu.

Picture is wrongly adjusted

► Perform auto-adjustment of the monitor via

the OSD menu.

Picture faul

ts (vertical lines)

► Perform auto

-adjustment of the monitor via

the OSD menu.

Picture faults (horizontal lines, picture noise) ► Perform auto-adjustment of the monitor via

the OSD menu.

The screen becomes darker

► Perform auto-adjustment of the monitor via

the OSD menu.

► Set the contrast and brightness correctly

using the OSD menu if the auto-adjustment
function does not give satisfactory results.

20 Fujitsu Technology Solutions

Explanatory information about stan

dard ISO 9241-307

Explanatory information abou

t

standard ISO 9241-307

Permanently unlit or lit pixels

Today’s production techniques cannot guarantee an absolutely fault-free screen display. Depending
on the total number of pixels (resolution), there may be a few constantly lit or unlit pixels or subpixels.

Pixel

A pixel consists of 3 subpixels, normally red, green and blue. A pixel is
the smallest element that can be generated by complete functionality of
the display.

Subpixel

A subpixel is a separately addressable internal structure within a pixel that
enhances the pixel function.

The maximum permitted number of faulty pixels is stipulated in the international standard ISO
9241-307. In accord ance with standard ISO 9241-3, LCD monitors by Fujitsu comply with Class II
for low resolutions and Class I for r esolutions of 1680 x 1050 (1764000 pixel) and higher.

Examples:

A flat-screen monitor with a resolution of 1280 x 1024 has 1280 x 1024 = 1310720 pixels. Each pixe l
consists of three subpixels (red, green and blue), so there are almost 3.9 million subpixels in total.
According to ISO 9241-3 (Class II), a maximum of 3 lit and 3 unlit pixels plus 7 lit or 13 unlit subpixels,
or a corresp onding combination, may be faulty (1 lit subpixel counts as two unlit subpixels).

A flat-screen monitor with a resolution of 1920 x 1080 has 1920 x 1080 = 2073600 pixels. Each pixe l
consists of three subpixels (red, green and blue), so there are almost 6.2 million subpixels in total.
According to ISO 9241-3 (Class I), a maximum of 2 lit and 2 unlit pixels plus 5 lit or 10 unlit subpixels,
or a corresp onding combination, may be faulty (1 lit subpixel counts as two unlit subpixels).

Fujitsu Technology Solutions 21

vSpace software installation

vSpace software installation

► Before starting the inst a llation, check if your system is already pre-installed.
► Insert the installation CD in the CD drive of the host computer.

After a few seconds a window with installation options will usually open au tomatically.

► If this window does not open , go to My Computer, open the CD drive

symbol and start the Setup application.

► On the screen, click on the item: - Current drivers, BIOS versions and software

updates on the Internet at "Drivers and Downloads".
This opens a browser window on the Fujitsu support page: Drivers & Downloads.

The latest version of vSpace can always be found at

"http://ts.fujitsu.com/support/downloads.html".

► If you do not have access to the Internet, click on Manual Installation

under the item "Drivers & Utilities".

► Select your product and follow t he instructions on the scree n.
► After the download and the extraction of the installation files, please start the Setup file.
► In the Wel co me window, click on the Next button.
► On the anti-virus and firewall window, read the instructions which follow

and then click on the Next button.

For certain firewall applications, it may be necessary that the correct access rights to
the network are assigned for the Fujitsu .exe files. Among these .exe files are:

KMSERVC.EXE, BOOTSRV.EXE, KMMSG.EXE, KMUPDATE.EXE, KMREGWIZ.EXE

The following ports should be open in the "Exceptions" tab:

TCP protocol: 27605, 27615, 3581, 3597, 3645, 3646, 3725

UDP protocol: 1027, 1283, 3581, 3725

► Read the user license agreement information.
► If you ag

ree, enable the Iagreecontrol box and click on the Next button.

► Please read the information contained in the "Terms of Use" window.
► If you a

gree, enable the Iagreecontrol box and click on the Next button.

► In the Additional Options window, you can install the net work administrator console if

required; this will extend the control facilities of vSpace and allow several host PCs
to be managed from one location. If you want to use an administrator password,
please enter it. Repeat the entry. Then click on Next.

► In th

e window Choose d estin atio n location, you can select standard setting

or ch

oose another destination.

► Then click on Next.

22 Fujitsu Technology Solutions

vSpace software installation

► In the Confirm Installation window, click on the Install button to start the installation.

This may take up to 5 minutes; a frequent beeping noise is normal during the process.
The user may get the impression that the system has crashed or is frozen; if however
the cursor switches regularly between the pointer and the hourglass, then this usually
means that the process is running normally. If th e installation takes longer than 15
minutes, please contact Technical Support at NComputing.

vSpace Version 6 is running on a 64-bit Client/Server Operating System like
Microsoft Multipoint Server or Microsoft S erver 2008R2.

Applications are compatible, unless the application does not explicitly check
for and prevents running on a server operating system.

► Follow the instruction

s in the following sections to connect your FUTR O DC20-1.



Registration and activation of vSpace and your FUTRO DC20-1 device will
not be required for version 6.1.3 or higher.

► In the vSpace success

fully installed window, click on Close to finish t he installation

and then select whet

her you would like to restart the computer immediately or later

(a restart is necess

ary before vSpace can be used).

Fujitsu Technology Solutions 23

vSpace software installation

Firmware Update

It is always recommended to use the latest available version of firmware on your FUTRO DC20-1
device. Each installation of vSpace includes the latest firmware, so no additional downloads
are necessary to complete this pro cess. The firmware may be "pulled or pushed" to the
device by the vSpace software. Both methods are given below:

Pulling a new firmware version:

► To pull a new firmware versio

n, start the Device Setup screen.

► In the Update tab, check the Automatic Firmware Update checkbox.
► Click Apply or Update Now t

o initiate the firmware update process.

► Follow the on-screen prompts, if necessary.

Pushing a new firmware version:

With vSpace 6, you can launch the NC Console application directly from the Start menu (Start/All
Programs/NComputing vSpace/NC-Console).

► To push a new firmware version, use the NC Console application.
► Once in the console navigate to Terminals - L-Series and locate the desired FUTRO DC20-1

device in the right-hand pane.

You can select multi

ple devices at the same time: H old down the

SHIFT

or

CTRL

keys

while selecting dev

ices and then apply the update to the group of devices at one time

► Right-click this device, select Update Firmware and follow the onscreen prompts to initiate

the firmware update.

Once the firmware update is complete, the device automatically restarts.

Note that some older builds of firmware (prior to version 1.00.00) must be updated twice to
reach the latest version of firmware.

► Repeat the firmware update process above until either the device reports no newer firmware

found,orthefirmware version (found in the Device Information screen in the device firm ware

or in the NC Console) matches that provided in the vSpace release notes for your version of
software.

► To confirm the version of firmware on multiple devices, click the Columns buttonintheNC

Console and select Firmware.

This view will show the firmware version of the discovered L-series devices.

Please ensure that you have updated to the latest vSpace software and device firmware.

Many common issues can be resolved with a simple update.

Important!

Startin

g with version 6.1.3, registration for Fujitsu devices will be no longer necessary.

24 Fujitsu Technology Solutions

vSpace software installation

Updating the vSapce Software

The latest vSpace software c an be obtained from "http://ts.fujitsu.com/support/downloads.html".

You can check this location periodically for newly poste d software.

► Simply download the installation file.
► Read the release notes.
► Uninstall your current version (if required per the Release Notes).
► Install the new version of software.

Uninstallation

► To uninstall the vSpace software, select Uninstall vSpace in the NComputing

vSpace folder in the Start Menu

or

► Select vSpace from the Add/Remove Programs utility in the Windows Control Panel.
► Follow the uninstall utility’s prompts to remove the program components.
► After vSpace is uninstalled, you must restart the host computer to complete the removal process.

Client Access License (CAL) Installation

For multi-user applications - in addition to installing and activating the Windows Server operating
system license on the host system and acquiring Wind ows Server CALs for each user or
device - you will also need to install Remote Desktop Services CALs (RDS-CALs, wh en
running on Windows Server) or Windows MultiPoint Server CALs (WMS-CALs, when running
on Windows MultiPoint Server) f or each user or device accessing the system.

Windows Server:

For Windows Server operating systems, you will need to first add the Remote Desktop
Licensing Server role (provided with the operating system) to at least one host in your
environment. A ft er you install the licensing server on a particular host, you will use the
Remote Desktop Licensing Manager app lication to activate the server and add RDS C AL s.
Other hosts in your environment can then point to this license server

Windows MultiPoint Server:

For Windows MultiPoint Server, the licensing server component is pre-installed and yo u can simply
use the MultiPoint Manager application to enter in your WMS CALs (instead of using the Remot e
Desktop Licensing Manager which does not accept WMS CALs). For further details on setting up
the license server and installing CALs, please refer to your operating system documentation.

Fujitsu Technology Solutions 25

vSpace software installation

Multimedia Codec and Player Setup

A key component to enabling your video files to stream properly is installing the appropriate codec’s
and using video players that have been configured to properly utilize vSpace transcoding and
Microsoft’s DirectSh ow® API. Video streaming in theFUTRO DC20-1 has been optimized for the
DirectShow graphics pipeline and the video players must be configured to match.

To ensure that your streaming media files work optimally on your FUTRO DC20-1, you will
need to apply these instructions to your host. Once you complete these steps that ensure
that the codec’s are configured properly th en the following Video Players should support
the file formats mentioned in the FUTRO DC20-1 multimedia overview:

• Windows Media® Player (preinstalled with the OS)

• Media Player Classic (preinstalled with vSpace)

• (optionally) VLC Media Player
Other video players may be used but they and their codec’s must be configured to use the

DirectShow API to realize the maximum performance of the FUTRO DC20-1.

FUTRO DC20-1 Multimedia Acceleration

The FUTRO DC20-1 will display f ull screen streaming video and multi-media applications across
multiple user sessions and is optimized to do so using the vSpace transcoding process.

Windows displaying video and multi-media applications are dynamically detected by vSpace and
then transcoded for transport to the FUTRO DC20-1 device using the UXP network protocol.

The d etection and transcoding process can take a second or two to engage, during
which time media will no t be fully accelerated. A short black or blue flicker will
precede the multimedia acceleration – this is normal.

► You can control whether the acceleration engages or not for non-media player

applications via the NC Tray application located in the W indows system tray,
by selecting or deselecting Browser a cceleration.

26 Fujitsu Technology Solutions

vSpace software installation

Network connection

The FUTRO DC20-1 can be configured to use DHCP-assigned network settings or it can be
operated with user-specified settings. If you wish to use DHCP network settings, switch the
device on, go to Device Setup, click on the Network tab and select DHCP.

If static addressing will be used in the network, select Static (for static configuration) and enter
the appropriate data un der IP, Subnet Mask, Gateway and DNS server (primary and alternate).
Click on OK to save the changes and to return to the Server Selection window.

Fujitsu Technology Solutions 27

vSpace software installation

If the FU TRO DC20-1 is connected to the network, the LNK indicator on the front of the
FUTRO DC20-1 lights up (showing an Ethernet connection) and the ACT lamp flashes when
data transfer to and from the device takes place over the Ethernet.

28 Fujitsu Technology Solutions

Using the FUTRO DC20 -1

Using the FUTRO DC20-1

The "Server Selection" window

The Server Selection window is shown during startup of the FUTRO DC20-1. The
user can perform the following actions here:

► Connect to a vSpa ce host computer on the network.

Fujitsu Technology Solutions 29

Using the FUTRO DC20-1

► To refresh the server list, click Refresh.
► Configure th e device using Device Setup.
► View the Device Information screen, which displays:

•Devicename

•DeviceID

• Firmware version

• Serial number

•Interface

• IP address

• Subnet Mask

•Netmask

• Gateway

• MAC address

•IPConflict

•LinkDetected

30 Fujitsu Technology Solutions

Using the FUTRO DC20 -1

The "Device Setup" window

The Device Setup window shows all the configuration data and is sub-divided into eight categories:

• Connection Settings (standard tab)

• Manage Groups

• Login Settings

•Network

• Password

• Update
When you have completed the configuration, you can click on Save to save

the settings and leave the setup window.

Fujitsu Technology Solutions 31

Using the FUTRO DC20-1

Device setup - The "Connection Settings" ta b

The Connection Settings t ab can be used to ch oose how the device recognises vSpace
host servers and ho w it connects with these in the network.

► Autoconnect connects with a defined server or server group (see "Device setup - "Manage

groups"" tab) without a prompt for any input.

► Manual connection options

• Discovered hosts

• Manual IP or Hostname entry

• Group list

32 Fujitsu Technology Solutions

Using the FUTRO DC20 -1

Device setup - The "Manage Groups" tab

The Manage Groups tab gives administrators more freedom concerning the connection
options of the device. The user can perf o rm the following actions here :

► Add a new group to the group list.
► Change an existing group.
► Delete an existing group.

To add a group, the user must e nter a group name; up to four hosts can immediately be added
to the group, these are entered with their host names or IP addresses.

After a group has been created, the user can change the group to add hosts, to remove them or
change the group name. To be able to trap failure scenarios in a flexible way, a server may be a
member of several groups, it can also be contained in the same connection group more than once.

Fujitsu Technology Solutions 33

Using the FUTRO DC20-1

Connection group – Auto Failover

FUTRO DC20-1 has an auto-connect function w hich offers extended control
options for customers who need them.

If the FUTRO DC20-1 was configured for Autoconnect, at every switch on or o ff and
every time a user logs out, the device automatically connects with the vSpace server
which is specified under the autoconnect parameters.

FUTRO DC20-1 adds the concept of the server group to the autoconnect function,
which in turn arranges for the auto-rollover function.

A vSpace server group is a group of one or more individual vSpace servers identified by a
name which is actively defi ned by each FUTRO DC20-1 setup interface.

If a server group only contains one name (or IP address), FUTRO DC20-1 continues to attempt
to connect with this server until it succeeds or until FUTRO DC20-1 is reset. If the server group
contains more than one n ame (or IP address), FUTRO DC20-1 tries for 5 seconds to connect
with the first server. If this is not successful, FUTRO DC 20-1 tries to make a connection with
the second server in the list (i.e. the device starts an auto-rollover to the next server ).

If after 5 seconds, FUTRO DC20-1 cannot make a connection with the second server from
the list, the device tries to connect with the third server, and so on.

If FUT RO DC20-1 reaches the end of the list, it starts again at the beginning o f the
server group and continues until a c onnection is made or FUTRO DC20-1 is r ese t. (To

34 Fujitsu Technology Solutions

Using the FUTRO DC20 -1

provide for special requirements or server weighting algorithms, a single server name or
an IP address may occur at more than one place in the list).

If FUTRO DC20-1 disconnects from a session, autoconnect (if it is set) starts at the beginning of
the connection cycle. The device does not keep any record of the server to which a successful
connection was last made. If a reset command is issued from the management console, this
also causes the autoconnect process to restart at the beginning of the cycle.

The "Login Settings" wind

ow

The Login Settings tab contains various settings which refer to the performance within Windows, e.g.:

• Video settings

– Resolution

– Colours

• Login settings

–User

– Password (must be set within the vSpace console on the host)

– Domain

– Enable kiosk mode (no desktop)

Fujitsu Technology Solutions 35

Using the FUTRO DC20-1

To start an application, instead of going into the desktop, the program to be run must
be entered in the Program field and the drive/folder entered in the Folder field. For
instance, to start Internet Explorer during login, iexplore.exe must be entered in the
Program field and C:\Programme\Internet Explorer entered in the Folder field.

• Sleep if idle: This setting op

erates with the firmware of the device and pre ven ts images being

burned on the screen. The sta

ndard screen saver must be used in Windows.

Device setup - The "Network" tab

The Netw

ork tab contains the network communication settings and a Ping test

tool. Th

e following settings can be configured:

36 Fujitsu Technology Solutions

Using the FUTRO DC20 -1

• Device network name (for identification of the device within the vSpace management console)

•IPconfigurat ion

– DHCP (receives dynamic se ttings from the network DHCP server)

– Static configuration (requires manual input of the IP settings)

–IP
– Subnet Mask
– Gateway
– DNS 1
– DNS 2

The Ping Test utility can help in troubleshooting network connectivity problems. F or instructions
on using the Ping Test utility, simply leave the text field blank and click Ping.

Device setup - The "Password" tab

The user can enable or disable the firmware password in the Password tab If this is enabled,
the device always asks for a pa ssword if the user calls up the Device Setup window or tries to
interrupt an automatic connection. Th e password protection should be set up before going
into operation, so that unauthorised access by other users is prevented.

Fujitsu Technology Solutions 37

Using the FUTRO DC20-1

Device setup - The "Update" tab

The Update tab allows the user to select from multiple ways to update the device
firmware from a vSpace host on the network.

The first option downloads and installs the latest firmware each time the device connects to the host.

The next option allows the user to manually initiate an immediate update directly from the GUI.

The last set of options defines the update method: from the local subnet, by searching a
pre-defined FTP directory or by updating from a specific file on an FTP server.

The needed credentials for the FTP methods are then entered below. When specifying a particular
firmware file, the whole path to the file on the FTP server (including the filename) must be specified.

The firmware update process can also be initiated from the NC Console.

38 Fujitsu Technology Solutions

Using the vSpace Management Console

Using the vSpace Management Co

nsole

The vSpace Management Console is used to administrate client sessions and configure
advanced features. Several basic console commands can be accessed by administrators
through the vSpace s ystem tray icon. These include:

• vSpace Management Console: This opens the Management Console so that adva nced

settings and configurations can be made for the client sessions.

• Station Information: Displays basic identifying data for the current access device.

• vSpace - Send Message: Opens the vSpace messaging window, which can be used

to display messages on any terminal connected t o the same host.

Non-administrator users also have access to several settings through the vSpace system tray icon.

These include:

• Station Information (see above)

• vSpace - Send Message (see above)

• Browser Acceleration: E nab les or disa bles Browser Acceleration to alter browser-based

streaming-media performance (FUTRO DC20-1 access devices only)

• vSpace - Keyboard Settings: Configure the station’s keyboard default num-lock,

caps-lock, and scrolllock states (access devices only)

To make advanced configurations, launch the vSpace Administration Console either from the
(administrator session’s) system tray icon or by the Start Menu shortcut labeled vSpace Console.

Fujitsu Technology Solutions 39

Using t he vSpace Management Console

Software Settings (local)

The Software Settings (local) tree allows you to see and change settings for the host PC.

40 Fujitsu Technology Solutions

Using the vSpace Management Console

Sessions

The Sessions item shows information about all the sessions currently active on the vSpace software.
By clicking on a session in the left window pane, you will see two tabs of available information.

The Application loaded tab shows all the applications running on the selected session.

Fujitsu Technology Solutions 41

Using t he vSpace Management Console

The Information tab shows the following information a bout the selected session:

• The Station name field s how s the access device’s name that was defined
via the vSpace admin console.

• The Logged in user field shows the username that is currently logged in.

• The Default user field shows the default username for the vSpace user session. If
one is not configured, it show s the last user that logged in.

• The Status field shows the session connection status.

• The Client connection field s hows the UTMA se ssion and the IP address of the access device
used.

• The Display Id field shows the access device’s display ID.

• The Hardware Id field s hows the access device’s virtual hardware ID.

• The Keyboard Id field shows what type of keyboard interface is used.

•ThePointerIdfield shows what type of pointer interface is used.

42 Fujitsu Technology Solutions

Using the vSpace Management Console

In the toolbar, there are three buttons: Send Message, View Station and Stop Station.

The View Station button may not be present if this function is disabled. The View Station
button is not present when you select the session that you are currently using.

To send a message to a session, select the session and click on the Send Message button in the toolbar.

The Broadcast tab allows you to select an access device to send th e message to, a From
entry, and a message. The access device must be connected to the same host PC. The
Network Broadcast tab allows you to send a message to an access device that is connected
to the same host PC or a different host PC on the same network.

To view a session’s screen, select the session and click on the View Station button. When
viewing a session’s screen, you may select whether or not to control the mouse and keyboard
remotely and whether or not to allow the user to control the mouse and keyboard. To
see and change these settings, right-click on the title bar of the session view to bring up
a menu. There a re two settings, Controlled by TS Admin and User Input Allowed.Tostop
a session, select the session and click on the Stop Station button

Fujitsu Technology Solutions 43

Using t he vSpace Management Console

Information & Settings

44 Fujitsu Technology Solutions

Using the vSpace Management Console

The Product Information tree item shows information about the host’s vSpace softwa re.

Fujitsu Technology Solutions 45

Using t he vSpace Management Console

The License information tree item shows the information entered during the registration process ( or,
as shown below, how much longer the product will function before registration is required).

46 Fujitsu Technology Solutions

Using the vSpace Management Console

The System Settings t ree item shows the following settings for the vSpace software. Double-clicking
on the name of the setting allows you to adjust it (unless it is read-only, which is specified below).

• Maximum number o f stations (incl. Host): Displays the maximum number of sessions the vSpace
software is configured to support. This number includes the host PC. This setting is read-only.

• Current number of sessions: Displays the number of active sessions. This setting is read-only.

• This machine: Displays the name of the host PC. This setting is read-only.

• This user: Displays the currently logged-in user’s username. This setting is read-only.

• System uptime: Displays how long the host computer has been logged on. This setting is read only.

• Main Station AutoLogon: Displays whe ther or not the host PC is set to
automatically logon at boot-up.

• Delay until shutdown (seconds): Displays the default amount of time after a shutdown
command is issued on the host until the shutdown occurs. After the shutdown command
is issued on the host, the shutdown timer starts. Then, a window pops up on each
access device that tells the users they must logoff since the host is shutting down.
Each user must save their work. Also, a window pops up on the host that enables the
administrator to abort the shutdown timer and start the shutdown immediately, or cancel
the shutdown. When the shutdow n timer expires, the shutdown occurs.

• Disable Send Broadcast Message: Displays whether or not the administrator has
disabled broadcast messages. See the description of the Sessions tree item for
more information about how broadcast messages work.

• Disable Console in Context Menu: Displays whether or not the administrator has disabled the
Console Icon from showing up in the Windows system tray of a user’s virtual desktop session.

• Prevent access of the USB-storage devices to the attached device: Displays whether or not
the administrator has globally prevented access to USB devices on access devices.

Fujitsu Technology Solutions 47

Using t he vSpace Management Console

• Remote View/Control allowed: Displays whether or not the administrator has configured the
vSpace software to allow administrators to remotely view user and control user sessions.

• Clean up disconnected sessions not in use: Displays whether the vSpace software automatically
looks for disconnected sessions that are not in use and logs them out after a defined period of
time. If this feature is turned off (set to No or 0), when any access device drops its connection,
the connection remains active on the host. When the user reconnects, their disconnected
session is reconnected to their new session and all their open files and applications are
available again. Also, in this case, the only way to end a disconnected session is for an
administrator to stop the session from the console software. If this feature is turned on
(set to any whole number up to 999), the same behavior applies, but when a session is
disconnected, a timer starts. If the user reconnects before the timer is up, their disconnected
session is reconnected to their new session and all their open files and applications are
available again. If the time r runs out and the session is still disconnected, the vSpace
software will end the session by itself. This makes sure that disconnected sessions do
not reserve resources for an indefinite period. By default, this is set to "5".

• Support WTSAPI32 Interface: Displays whether or not the vSpace s oftware has turned
on support for the WTSAPI32 interface. (This feature is currently disabled.)

• Disable background-bitmaps under Windows XP: Displays whether or not the user is
able to set their own background bitmap for their Windows desktop.

• Do not display last user name: Displays whether or not the vSpace software
displays the last user name that logged on using a particular a ccess device.
This is sometimes enabled as a security measure .

• UTMA/UTSA USB port support: Displays whether the administrato r ha s s et t he vSpace
software to allow using the USB port on FUTRO DC20-1 access devices.

• Administrator Password: Displays whether an administrator password is set.

• Autologon on the Host Station: Displays whether the host PC is set to boot up
without the Window s logon screen showing on the host PC.

• Background Ha rdware Activation: Displays whether the software silently
activates newlyconnected devices.

• Video Streaming Support: Displays whether the host will provide streaming
video to compatible devices (L300 only).

• Accelerate Flash Globally: Displays whether the host will leverage video streaming to deliver
ighquality lash to the access device at the cost of higher processor utilization.

• Compression Ratio (5 -95 %): Displays the level of compression used on the access
device’s real ime utput. A higher number results in higher display quality at the
access device, but also utilizes reater etwork bandwidth.

48 Fujitsu Technology Solutions

Using the vSpace Management Console

USB-Device Assignment(s)

In the USB-Device Assignment(s) tree item, you can control connections between USB ports on the
host and Space sessions. To use this function, navigate the tree to select a USB port. When you
right-click on an entry under USB-Device Assignment(s), you can de-select the Hide the ports that are
not connected item to see all ports. After selecting a port, the following information is displayed:

• The port numb er.

• If a device is connected, the device’s simple name.

• The device’s longer name, usually including the manufacturer and model.

• A check box for Allow all users access to every USB port. When this is selected, all USB ports
are connected, as if in one hub. When the box is not checked, a list of available USB ports is
displayed where you can select which one(s) is/are to be connected to the selected device. This
list shows each access device’s MAC address and its serial number along with a checkbox.

When you click on the Apply button, changes to the USB-Device assignments are saved. To discard
changes, simply navigate to another tree item or close the console without clicking on the Apply button:

Fujitsu Technology Solutions 49

Using t he vSpace Management Console

FUTRO DC20-1 use remote USB 1.1 or 2.0 to provide transparent USB
redirection. Transfer speeds are subject to protocol & network limitations and
these USB devices may require driver software that is network & multiuser
aware; please test peripherals befo re deploying.

Software Settings (LAN)

The Software Settings (LAN) tree allows you to see and change settings for the host PC and all
other PCs on the network that are running the vSpace software. Once you select a server in
the tree, the same settings are present as are in the Software Settings (local) tree item.

50 Fujitsu Technology Solutions

Using the vSpace Management Console

Fujitsu Technology Solutions 51

Using t he vSpace Management Console

Hardware Settings (LAN/local)

The Hardware Settin gs (LAN/local) tree allows you to see and change setting s for all access
devices on the network. When you select the UTMA/UTSA Devices tree item, there is a table
in the right side of the window that contains information about each access device:

There is a very wide variety of information available for each access device. Clicking on the Columns
button e nables you to select what columns are displayed. You can select a preconfigured group of
columns or y ou can click on the Advanced button to select individual columns to d isplay:

52 Fujitsu Technology Solutions

Using the vSpace Management Console

Double-clicking on an entry in the table brings up th e Device Properties window that shows
a list of properties and buttons for changing the device’s settings:

Fujitsu Technology Solutions 53

Using t he vSpace Management Console

The settings you can cha nge are all the same settings you can change when you use the Options
window on the access device itself. See the access device setup section for details on these settings:

There are four settings you can change in the Device Properties window that
you can’t change in the access device’s Options window.

• One is the devi

ce’s name. You can configure it on the management console

by clicking on

the Connection Settings button.

• The second is the access device’s group membership. You can add the access d evice to a group
or multiple groups by clicking the Member of Groups button and adding the groups to the list.

•Thethirdise

nabling and disabling USB on the selected device. In the De vice Properties

window, the

re is a checkbox labeled, Enable USB on this device.

• The fourth is the Auto-Connect feature. It is available under th e Connectio n Settings button in
device configuration. This feature enables configuring the access device to automatically
connect using a specificprofile when it is restarted or logged off.

You can pr

int the access device’s information by clicking on the Print button.

In the UTM

A/UTSA Device Group(s) tree item, you can create groups of access devices for

adminis

trative purposes. You can use groups to organize your access device records by any

criteri

a. Access devices can belong t o as many groups as necessary.

Right-

clicking on the UTMA/UTSA Device Group(s) tree item will bring up a context

menu wh

ere you can create a group.

54 Fujitsu Technology Solutions

Using the vSpace Management Console

In the Enter UTMA Device group name window, enter the group name and description:

Fujitsu Technology Solutions 55

Using the NC Console (vSpace 6)

Using the NC Console (vSpace 6)

Starting with version 6.1.2 of the L-series vSpace software, a new console interface
has been introduced. This interface is called NC Console:

56 Fujitsu Technology Solutions

Using the NC Console (vSpace 6)

System Settings

Locatedinthe"NCompu ting vSpace" category, System Settings contains options and
features pertaining to the vSpace soft ware itself.

These options are divided into Common and L-Series tabs:

The Common tab contains the following items:

• Computer name: The "F ull Computer Name", as seen in System Properties.

• System up

time: The amount of time since last restart.

• Main station AutoLogon: Configure an automatic login for the host PC.
– Enable "

Auto Logon": Must be checked to enable this feature .
–Username
–Passwo

rd

• Disconnected session cleanup timeout: The nu mber of minutes delay until abandoned
user sessions are ended. Set to zero to disable.

• Send m

essage policy: Disable or limit station-to-station messaging

• Start NcConsole from NcTray: Prevent users from launching the console through the tray icon.

Fujitsu Technology Solutions 57

Using the NC Console (vSpace 6)

The L-Series tab contains the following items:

• USB support for L-Series devices: Enable or disable the multi-purpose USB
ports o n devices connecting to th is host.

• Video streaming support: Enable or disable L3 00 video acceleration on
devices connecting to this host.

• JPG compression ratio (5-95): Allows adjustment of the degree of compression
performed o n the host for streaming video. Higher compression uses more CPU
cycles but reduces the network bandwidth require d.

• Register future devices in the background: Enable to automatically communicate with the
registration server as needed. Note that a firewall configuration may be needed for this.

58 Fujitsu Technology Solutions

Using the NC Console (vSpace 6)

USB Assignment

This screen allows the sharing or assignment of the host’s USB ports to connected L-series
devices. Right-click any listed USB controller or hub fo r the following options:

• Show/Hide unconnected ports: Toggles the display of USB ports that have no connected device.

• Show/Hide USB controllers: Toggles the display of USB controller elements.

Once the correct USB port has bee n identified, it may be assigned by checking
or unchecking the following options:

• Available to all stations: Enabled by default; this forces all other options to be
checked. Uncheck to limit availability of the USB port.

•Availa

ble on host: Toggles the availability of the port for users on the host PC.

• Assigned to following stations: Check beside any listed FU TRO DC20-1 device to enable access
from that station. Note that if no devices have connected to this host, the list will be empty.

Fujitsu Technology Solutions 59

Using the NC Console (vSpace 6)

Sessions

This screen lists the user sessions active on this host.

Select a session to display the following information:

• Session number: The Windows session ID.

• Device Model: The model of the connected FUTRO DC20-1 device.

• Device Name: The assigned name for the device.

• Activation Status: Indicates if the connected device has been properly activated.

• User Name: The use r account used to log in on this session (if logged in).

• Serial Number: The serial number of the connected F UTRO DC20-1 device.

• Firmware Version: The firmware version number of the connected FUTRO
DC20-1 device (10305 = 1.3.5).

• Client IP address: The IP Address of the connected device.

• Loaded applications: A list of all services and applications running under this user session.

60 Fujitsu Technology Solutions

Using the NC Console (vSpace 6)

With a session selected, the following options can be accessed in the Navigation
Bar at the top of the console:

Option Description

Refresh view

Send Message: Causes a messag

e window to appear on the selected session

Disconnect session (can be reconnected to later)

End session (log-off)

Start session

Launch license wizar

d

Help: Links to NComputing support page

Fujitsu Technology Solutions 61

Using the NC Console (vSpace 6)

Terminals

This screen allows you to view and manage FUTRO DC20-1 devices connected to the local
network. Note that devices discovered will only be in the same subnet as the host unless you click
on Advanced Settings and specify an IP range to search in outside of the local subnet.

► Right-click the L-Series category to export the list of devices as a CSV file or

create a Device Group for simplified management.

► Double-click a device to open the d evice’s firmware setup menu.

62 Fujitsu Technology Solutions

Using the NC Console (vSpace 6)

► Alternately, right-click one device or a group of devices (use SHIFT or CTRL to select

multiple) to access the following management features.

• Reset Device: Forces the L-series device to reboot.

• Update Firmware: Forces the L-series device to update its fi rmware (based on
the configured update method in the device).

Fujitsu Technology Solutions 63

Troubleshooting error messages

Troubleshooting error messag

es

For the latest information and troubleshooting help, please visit the Fujitsu online
knowledge base at: "

http://ts.fujitsu.com/support/downloads.html"

DHCP server was not found

If the access device c annot find a DHCP server, this error message appears.

► Make sure there is a DHCP server on the current network.
► Make sure a LAN cable is conn ecte d to the access device.
► Make sure the LAN cable connected to the access device is not a cross-over cable.
► Make sure the LAN cable is properly connect ed t o the ne tworking equipment.
► If there is no DHCP server on th e current network, change to using a static IP address.

See the section on installing the access device for instructions.

No Terminal Server found m essage

This occurs when the access device is set to find the host PC and it does not find
the host PC where the vSpace software is installed.

► Make sure the vSpace program is installed on the host computer.
► Make sure the LAN cable is properly connected to the host computer.
► Make sure the host computer and access device are in the same subnet/local area network.
► Make sure any firewall or anti-virus programs installed in the host computer or

network equipment are compatible with the vSpace software.

64 Fujitsu Technology Solutions

Troubleshooting error messages

Host unreachable…

When the access device cannot connect to the host PC, this message appears.

► Make sure the server connection list is configured correctly. See the section

about configuring the access device

► Make sure the v Space software is installed on the host PC.
► Make sure the host computer and access device are in the same subnet/local area network.
► Make sure any firewall or anti-virus programs installed in the host computer or

network equipment are compatible with the vSpace software.

TS ERROR – INVALID OR NO SERIAL NUMBER!

This message appears w hen no serial number exists in the host computer. This message
does not indicate an error regarding the serial number of the access device.

► See the section about product registration to register the vSpace software and the access devices.

Fujitsu Technology Solutions 65

Troubleshooting error messages

Connection was closed Message

Connection was closed but your data is not lost and application is still ru nn ing on the
server. Please connect to the terminal server later.

► This message appears when the connection stops due to abnormalities

occurring on the host PC or network equipment.

► Check the Host PC or the network equipment when this message appears

and restart the Host PC and access device. Unless the Host PC is rebooted,
existing data in the Host PC may be used as is.

► Check to see if the host PC is overloaded or experiencing stability issues.
► Check to s ee if the n etwork traffic is overloaded.

There is a feature in the vSpace software that keeps disconnected sessions running
and available. If the user reconnects while a disconne cted session for that username is
present, the software will connect the disconne cted session to the new session. The user
will see the desktop as it was when the disconnection occurred.

The administrator can configure the software to keep disconnected sessions running
and available indefinitely or to close them automatically after being disconnected for a
specified period of time. The setting is in the administrative console’s system settings
and is called, Clean up disconnected sessions not in use.

Authorization error

When two access devices use the same serial number simultaneously, the error message appears.

► Check a ll serial numbers in the vSpace software admin console.

66 Fujitsu Technology Solutions

Troubleshooting error messages

TS ERROR – Stations Limit Exceeded!

When an access device attempts to connect to the host PC and the number of
allowed connections is exceeded, this message appears.

► Check how many access devices are connected to the host PC.
► Check what operating

system is installed on the host PC.

Fujitsu Technology Solutions 67

FAQ

FAQ

For the latest information and FAQ, please visit the Fujitsu o nline knowledge
base at: "

http://ts.fujitsu.com/support/downloads.html"

Q: Must the versions of the vSpace software in a network be the same?

A: Yes, different versions can cause data c ommunication problems. Please keep all vSpace software
updated with the latest version.

Q: W hen I start my access device, why is the server connection list blank? I have
the vSpace software on a host PC in my netwo rk. I ca n connect to the host PC
if I provision its IP address in the access device.

A: This condition occurs when the host and access devices are on independent subnets. The access
device can run in this mode, but will never see the host P C in its server connection list.

Q: When I go to the device list in the administration console, why do some of
my access devices never show up in the list?

A: This condition occurs when the host and access devices are on independent subnets. The access
device can run in this mode, but its record will never appear in the administration console’s device list.

Q: When I try to do a m anual firmware update on the a ccess device, why does it
not connect to the host PC and download the firmware?

A: This condition occurs when t he host and access de vices are on independent subnets. An access
device can run in this mode, but it can only download firmware updates when it is on the same
subnet as the host PC.

Q: When I start my access device, why does it not automatically upda te its firmware
from the host PC like my other access devices do?

A: This condition occurs when the host and access devices are on independent subnets. The access
device can run in this mode, but it can only download firmware updates when it is on the same
subnet as the host PC.

Q: I can’t download any vSpace software updates.

A: Make sure that the s oftware is registered and the correct TCP/IP ports are open (see Product
Registration section).

Q: Why does a warning message appear wh en I install the vSpace software?

A: Window s provides a firewall that displays a security warn ing message when a new network port
is used (see below). If you click the Keep Blocking button, you will not be able to find NComputing
servers. If you select the Unlock button, the port will be open unless you block it m anually. If you
select the Ask Me Later button, the port will be open temporarily and the security messa ge will

68 Fujitsu Technology Solutions

FAQ

continue to appear whenever the port is accessed.

Q: Can the product support 10 Mbps or 1 Gbps?

A: No, only 100 Mbps is supported.

Q: What is transcoding?

A: Transcoding is the process of converting media formats from one type to another. This is a
common technique used when wanting to optimize video for a given player or device. For instance,
you may transcode some video to play on a mobile phone. vSpace has an efficient transcoding
engine that converts video into a stream that can be locally decoded and displayed on the FUTRO
DC20-1 in real time, completely transparent to the end user.

Q: If a customer wants to publish video content optimized for the FUTRO DC20-1, what format is best?

A: Original content up to standard DVD resolution (D1 - 720x480) will have the best playback
experience. Content may be encoded in many codecs, but if being distributed over the web, high
compression H.264 or MPEG4 delivers small file sizes, but if size is not an issue, lower compression
formats such as MPEG2 require less processing on the server. Please create a test clip in one
of the supported formats mentioned in the Multimedia section and test it on your intended video player.

Q: The accelerated multimedia feature of the FUTRO DC20-1 sounds like simple
multimedia redirection. How is this different?

A: Multimedia redirection found in terminal server products from Microsoft or Citrix simply send the
entire media file over the network to be played by the client. This means that the client must have
a full media player software stack and the necessary codecs to decode those files. This m eans
that to achieve the same quality of video as the FUTRO DC20-1, a thin client must be 2-3X more
expensive and require painful management of the local software stack to constantly ensure that
codecs are loaded. Typically, this means the device needs to be similar to a full PC.

Fujitsu Technology Solutions 69

Technical data

Technical data

Condensation is not permitted, neither in the rated range of operation
nor in the limit range of operation.

FUTRO DC20-1

Dimensions and weight

Visible diagonals 50.8 cm

Dot pitch 0.28 mm

Width 442.8 mmImage size

Height 249.075 mm

Maximum resolution 1600 x 900

Width 472.8 mm

Height 376 mm

Dimensions incl. monitor base

Depth 214.9 mm

Width 523 mm

Height 378 mm

Dimensions with box

Depth 119 mm

Weight

Approx. 4.1 kg / 5.4 kg

Storable d

isplay modes

15

Pixel err

or classes according

to ISO 13

406-2

Class

II

Electri

cal data

Analog

ue

Positive, 0.7 V

ss

,75Ω

Video

Digital

-

Synchronisation Separate Sync. TTL, positive or

negative

Hor

izontal frequency

30 kHz .... 82 kHz

(multi-scanning)

Maximum pixel rate 152 MHz

R

efresh rate

56 Hz .... 76 Hz

Power supply

Switches autom atically
100 V – 240 V, 50 Hz – 60 Hz

Normal operation < 35 W

Overall power draw (without
audio, USB)

Power saving mode < 1 W

Sound output

2x1.0W

70 Fujitsu Technology Solutions

Technical data

Ambient conditions

Environment class 3K2, DIN IEC 721

Rated range of operation

Humidity

15 °C .... 35 °C

20 % .... 85 %

Limit range of operation

Humidity

5 °C .... 35 °C

20 % .... 85 %

Preset operating modes

The position and the size of the picture are preset at the factory. The
recommended values are listed in the table below:

Modes

Horizontal frequency Refresh rate Screen resolution

31.5 kHz 60 Hz 640 x 480

37.5 kHz 75 Hz 640 x 480

31.5 kHz 70 Hz 720 x 400

37.9 kHz 60Hz 800 x 600

46.9 kHz 75 Hz 800 x 600

48.4 kHz 60 Hz 1024 x 768

60.0 kHz 75 Hz 1024 x 768

64.0 kHz 60 Hz 1280 x 1024

55.5 kHz 60 Hz 1600 x 900

Fujitsu Technology Solutions 71