Frigidaire FFFC15M4TW, FFFC13M4TW Owner's Guide

All about the

Use & Care

of your Freezer

TABLE OF CONTENTS

Product Registration...........................................2

Important Safety Instructions............................2

Feature Diagram..........................................4

Optional Features.............................................4

First Steps.............................................5

Energy-Saving Tips..............................................5

www.frigidaire.com USA 1-800-944-9044 www.frigidaire.ca Canada 1-800-265-8352

Setting the Temperature Control..........................6

Care and Cleaning.............................................6

Power/Freezer Failure........................................7

Before You Call.................................................8

Major Appliance Warranty...................................11

A10092401 (March 2017)

PRODUCT REGISTRATION

Read and Save These Instructions

This Use & Care Guide provides specic operat­ing instructions for your model. Use your ap­pliance only as instructed in this guide. These
instructions are not meant to cover every pos­sible condition and situation that may occur.
Common sense and caution must be practiced
when installing, operating, and maintaining
any appliance.

Record Your Model and
Serial Numbers

Record the model and serial numbers in the
space provided below.

Model Number:

Serial Number:

Purchase Date:

Register Your
Product

The self-addressed

PRODUCT
REGISTRATION CARD

should be lled in completely,

signed and returned to the address provided.

IMPORTANT SAFETY
INSTRUCTIONS

CAUTION

CAUTION indicates a potentially hazardous situ­ation which, if not avoided, may result in minor
or moderate injury.

IMPORTANT

IMPORTANT indicates installation, operation
or maintenance information which is
important but not hazard-related.

WARNING

For Your Safety

• Do not store or use gasoline or other
ammable vapors and liquids in the vicin­ity of this unit or any other appliance.

Read product labels for ammability and

other warnings.

• Do not operate the unit in the presence of
explosive fumes.

• Remove and discard any spacers used to
secure the internal features during shipping.
Small objects are a choke hazard to children.

• Remove all staples from the carton.
Staples can cause severe cuts, and also

destroy nishes if they come in contact

with other appliances or furniture.

WARNING

Please read all instructions before using this unit.

Denitions

This is the safety alert symbol. It is used to
alert you to potential personal injury hazards.
Obey all safety messages that follow this sym­bol to avoid possible injury or death.

DANGER

DANGER indicates an imminently hazardous
situation which, if not avoided, will result in
death or serious injury.

WARNING

WARNING indicates a potentially hazardous
situation which, if not avoided, could result
in death or serious injury.

2

WARNING

Child Safety

• Destroy carton, plastic bags, and any exte­rior wrapping material immediately after the
unit is unpacked. Children should never use
these items for play. Cartons covered with
rugs, bedspreads, plastic sheets or stretch
wrap may become airtight chambers and
can quickly cause suffocation.

• An empty, discarded appliance is a very
dangerous attraction to children.

• Remove the door(s) of any appliance that
is not in use, even if it is being discarded.

IMPORTANT SAFETY INSTRUCTIONS

WARNING

Proper Disposal of Your Appliance

Risk of child entrapment

Child entrapment and suffocation are not
problems of the past. Junked or abandoned
appliances are still dangerous – even if they
will sit for “just a few days”. If you are getting
rid of your old appliance, please follow the
instructions below to help prevent accidents.

We strongly encourage responsible appliance
recycling/disposal methods. Check with your
utility company or visit
www. recyclemyoldfridge.com for more
information on recycling your old appliance.

Before you throw away your
old appliance:

• Remove lid.

• Have the refrigerant
removed by a
qualied service
technician.

WARNING

Avoid re hazard or electric shock. Do not

use an extension cord or an adapter plug.
Do not remove any prong from power cord.

Grounding type wall receptacle

Do not, under
any circumstances,
cut, remove,
or bypass the
grounding prong.

Power cord with
3-prong grounded plug

WARNING

Electrical Information

These guidelines must be followed to ensure
that safety mechanisms in the design of this
freezer will operate properly.

• Refer to the serial plate for correct electri­cal rating. The power cord of the freezer is
equipped with a three-prong grounding plug
for your protection against electrical shock
hazards. It must be plugged directly into a
properly grounded three-prong receptacle,
protected with a 15-amp time delay fuse
or circuit breaker. The receptacle must be
installed in accordance with the local codes
and ordinances. Consult a qualied electri­cian. Receptacles protected by Ground Fault
Circuit Interrupters (GFCI) are NOT RECOM­MENDED. Do not use an extension cord or
ungrounded (two prong) adapter.

• If the power cord is damaged, it should be
replaced by an authorized service techni­cian to prevent any risk.

• Never unplug the freezer by pulling on the

power cord. Always grip the plug rmly,

and pull straight out from the receptacle to
prevent damaging the power cord.

• Unplug the freezer before cleaning and
before defrosting to avoid electrical shock.

• If voltage varies by 10% or more, freezer
performance may be affected. Operating
the unit with insufcient power can dam­age the motor. Such damage is not covered
under the warranty. If you suspect your
household voltage is high or low, consult
your power company for testing.

• To prevent the freezer from being turned off
accidentally, do not plug unit into an outlet
controlled by a wall switch or pull cord.

• Do not pinch, knot, or bend power cord in
any manner.

WARNING

Other Precautions

• To defrost freezer, always unplug unit rst.

• Never unplug the unit by pulling on the

power cord. Always grip the plug rmly

and pull straight out from the receptacle.

• Turning the temperature control to OFF turns
off the compressor, but does not disconnect
power to other electrical components.

3

FEATURE DIAGRAM

Power-On Light

Security Lock

Leveling Legs

(Left - Front & Rear)

Light

Slide-Aside
Basket

Defrost Drain Plug

Temperature
Control Knob

OPTIONAL FEATURES

Slide-Aside Basket

This basket helps organize odd-shaped items. To reach other packages in the freezer, slide the
basket aside or lift out.

Defrost Drain

The defrost drain provides a method of draining the water during defrosting and cleaning. See
“Defrosting” in Care and Cleaning section.

LED Lighting

The freezer features maintenance-free LED lighting. To replace, contact an authorized
service technician.

Power On Light

The green Power On light indicates that the freezer is properly connected to electrical power.
The light glows even when the temperature control is turned to OFF. If the light goes out, refer
to "LIGHT IS NOT ON" in the BEFORE YOU CALL section of this Use & Care Guide.

Security Lock with Pop-Out Key

The Security Lock feature fastens the lid snugly, ensuring the stored food is secure. To lock or
unlock the freezer, push the key into the lock and turn. The key pops out of the lock after it has
been turned.

Casters (select models)

Some models may have casters that can be installed to allow ease of moving the freezer for
cleaning or relocating. Instructions are included with the caster kit option.

4

FIRST STEPS

FIRST STEPS

This Use & Care Guide provides general
operating instructions for your model. Use
the unit only as instructed in this Use & Care
Guide. Before starting the unit, follow

these important rst steps.

Location

Choose a location with a grounded electrical
outlet – avoid using any Ground Fault Circuit
Interrupter ( GFCI) outlets.

Do not use an extension cord or ungrounded
(two prong) adapter. At the rear of the freezer,
pull power cord straight out of the protective
shipping enclosure and unwind enough of the
power cord to plug into the electrical outlet.

For the most efcient operation, the freezer
should be located where surrounding
temperatures will not exceed 110°F (43°C).
Temperatures of 32°F (0°C) and below will
NOT affect operation. Additional compressor
heaters are not recommended.

Allow space around the unit for good air
circulation. Leave a 3 inch (75 mm) space on
all sides of the unit for adequate circulation.

NOTE



The exterior walls of the freezer may become
quite warm as the compressor works to
transfer heat from the inside. Temperatures
as high as 30°F warmer than room
temperature can be expected. For this reason
it is particularly important in hotter climates
to allow enough space for air circulation
around your unit.

Leveling

NOTE



It is VERY IMPORTANT for your freezer to
be level in order to function properly. If the unit
is not leveled during installation, the lid may
be misaligned and not close or seal properly,
causing cooling, frost, or moisture problems.

Use the leveling legs (located on the left side,
front and rear) to ensure that all 4 corners of

the freezer are resting rmly on a solid oor.

Turn the leveling legs clockwise to retract the
legs and counterclockwise to extend the legs.

Ensure the oor is strong enough to support a

fully loaded freezer.

Cleaning

• Wash any removable parts of the freezer

interior and exterior with mild detergent and
warm water. Wipe dry. DO NOT USE HARSH

CLEANERS ON THESE SURFACES.

• Do not use razor blades or other sharp

instruments which can scratch the freezer
surface when removing adhesive labels. Any
glue left from the tape can be removed with
a mixture of warm water and mild detergent
or the residue can be touched with the
sticky side of tape already removed. DO

NOT REMOVE THE SERIAL PLATE.

ENERGY-SAVING TIPS

• The freezer should
be located in the
coolest area of the
room, away from heat
producing appliances
or heating ducts, and
out of direct sunlight.

• Let hot foods cool to

room temperature before placing in the
unit. Overloading the freezer forces the
compressor to run longer. Foods that freeze
too slowly may lose quality or spoil.

• Be sure to wrap foods properly and wipe
containers dry before placing them in the
unit. This cuts down on frost build-up
inside the freezer.

• Organize and label food to reduce lid
openings and extended searches. Remove
as many items as needed at one time, and
close lid as soon as possible.

Extend Retract

5

SETTING THE
TEMPERATURE CONTROL

CARE & CLEANING

Cool Down Period

• For safe food storage, allow 4 hours for the
freezer to cool down completely. The unit

will run continuously for the rst several

hours. Foods that are already frozen may

be placed in the unit after the rst few

hours of operation. Unfrozen foods should
NOT be loaded into the freezer until the
unit has operated for 4 hours.

• When loading the unit, freeze only 3
pounds of fresh food per cubic foot of
freezer space at one time. Distribute
packages to be frozen evenly throughout
the freezer. It is not necessary to turn
temperature control knob to a colder
setting while freezing food.

Temperature Control

The temperature control is located on the right
outside wall. The temperature is factory preset to
provide satisfactory food storage temperatures.
The temperature control is adjustable to provide
a range of temperatures for your personal
satisfaction. If a colder temperature is desired,
turn the temperature control knob toward
COLDEST and allow 24 hours for temperatures to
stabilize between adjustments.

CAUTION

Damp objects stick to cold metal surfaces.
Do not touch interior metal surfaces with
wet or damp hands.

Between Defrostings

To avoid frequent defrosting, occasionally use
a plastic scraper to remove frost. Scrape with
a pulling motion. Never use a metal instrument
to remove frost.

CAUTION

Freezer must be unplugged (to avoid
electrical hazard) from power source when
cleaning or defrosting unit.

Defrosting

It is important to defrost and clean the freezer
when ¼ to ½ inch of frost has accumulated.
Frost may tend to accumulate faster on the
upper part of the unit due to warm, moist air
entering the freezer when the door is opened.
Remove food and leave the lid open when
defrosting the unit.

If the frost is soft, remove it by using a
plastic scraper. If the frost is glazed and

hard, unscrew drain plug on oor of freezer,

and unscrew outside drain plug located on
the lower left front of the freezer. Place a
shallow pan beneath the drain outlet to collect
water. Check pan occasionally so water does

not overow. Replace the drain plugs once

defrosting is completed.

Drain
Plug

6

CARE AND CLEANING

POWER/FREEZER FAILURE

Cleaning the Inside

After defrosting, wash inside surfaces of the
freezer with a solution of 2 tablespoons (25
grams) of baking soda in 1 quart (1.136 litres)
warm water. Rinse and dry. Wring excess water
out of the sponge or cloth when cleaning in the
area of the controls, or any electrical parts.

Wash the removable parts with the baking soda
solution mentioned above, or mild detergent
and warm water. Rinse and dry. Never use
metallic scouring pads, brushes, abrasive
cleaners, or alkaline solutions on any surface.
Do not wash removable parts in a dishwasher.

Cleaning the Outside

Wash the cabinet with warm water and mild
liquid detergent. Rinse well and wipe dry with
a clean soft cloth. Replace parts and food.

Vacation and Moving Tips

Short Vacations: Leave the unit operating

during vacations of less than three weeks.

WARNING

If leaving freezer lid open while on vacation,
make certain that children cannot get into
the unit and become entrapped.

Long Vacations: If the freezer will not be
used for several months, remove all food and
unplug the power cord. Clean and dry the
interior thoroughly. To prevent odor and mold
growth, leave the lid open slightly, blocking it
open if necessary.

Moving: Disconnect the power cord plug from
the wall outlet. Remove food, defrost, and then
clean the unit. Secure all loose items, such as
baskets, by taping them securely in place to
prevent damage. In the moving vehicle, secure
the freezer in an upright position, and secure
to prevent movement. Also protect outside of
the unit with a blanket, or similar item.

NOTE



Do not open freezer lid unnecessarily if unit
is off for several hours.

If a power failure occurs, frozen foods will
stay frozen for at least 24 hours if the freezer
is kept closed. If the power failure continues,
pack 7 or 8 pounds of dry ice into the
appliance every 24 hours. Look in the Yellow
Pages under "Dry Ice," "Dairies," or "Ice Cream
Manufacturers" for local dry ice suppliers.
Always wear gloves and use caution when
handling dry ice.

If the freezer has stopped operating, see
Freezer Does Not Run in the BEFORE YOU
CALL section of this Use & Care Guide. If you

cannot solve the problem, call an authorized
servicer immediately.

7

BEFORE YOU CALL

1-800-944-9044 (United States)

1-800-265-8352 (Canada)

Before calling for service, review this list. It may save you time and expense. This list includes com­mon occurrences that are not the result of defective workmanship or materials in this appliance.

Visit our web site at

www.frigidaire.com.

PROBLEM CAUSE CORRECTION

FREEZER OPERATION

Freezer does not run. • Freezer is plugged into

Freezer runs too

much or too long.

FREEZER TEMPERATURES

Interior tempera-

ture is too cold.

Interior tempera-

ture is too warm.

a circuit that has a
ground fault interrupt.

• Temperature Control is
in the OFF position.

• Freezer may not be
plugged in or plug
may be loose.

• House fuse blown or
tripped circuit breaker.

• Power outage.

• Room or outside
weather is hot.

• Freezer has recently
been disconnected for
a period of time.

• Large amounts of warm
or hot food have been
stored recently.

• Lid is opened too fre­quently or too long.

• Lid may be slightly open.

• Temperature control is
set too cold.

• Gasket is dirty,
worn, cracked, or

poorly tted.

• The temperature is set
too cold.

• Temperature Control is
set too warm.

• Lid is kept open too
long or is opened
too frequently.

• Lid may not be
seating properly.

• Large amounts of warm
or hot food may have
been stored recently.

• Freezer has recently
been disconnected for
a period of time.

• Use another circuit. If you are unsure
about the outlet, have it checked by a

qualied electrician.

• See Setting the Temperature
Control section.

• Ensure plug is tightly pushed into outlet.

• Check/replace fuse with a 15-amp time
delay fuse. Reset circuit breaker.

• Check house lights. Call a qualied electrician.

• It’s normal for the freezer to work longer
under these conditions.

• It takes 4 hours for the freezer to cool
down completely.

• Warm food will cause freezer to run more
until the desired temperature is reached.

• Warm air entering the freezer causes it
to run more. Open door less often.

• Ensure door is tightly closed.

• Turn temperature control knob to a
warmer setting. Allow several hours for
the temperature to stabilize.

• Clean or change gasket. Leaks in door
seal will cause freezer to run longer in
order to maintain desired temperatures.

• Turn temperature control knob to a
warmer setting. Allow several hours for
the temperature to stabilize.

• Turn temperature control knob to a colder
setting. Allow several hours for the
temperature to stabilize.

• Warm air enters the freezer every time the
lid is opened. Open the lid less often.

• See “LID PROBLEMS” section.

• Wait until the freezer has had a chance
to reach its selected temperature.

• Freezer requires 4 hours to cool
down completely.

8

BEFORE YOU CALL

PROBLEM CAUSE CORRECTION

External tempera­ture is warm

SOUND AND NOISE

Louder sound
levels when
freezer is on.

Longer sound levels
when compressor

comes on.

Popping or cracking
sound when com-

pressor comes on.

Bubbling
or gurgling
sound, like

water boiling.

Vibrating or

rattling noise.

WATER/MOISTURE/FROST INSIDE FREEZER

Moisture forms

on inside walls.

ODOR IN FREEZER

Odor in freezer. • Interior needs to

• The external freezer
walls can be as much
as 30°F warmer than
room temperature.

• Modern freezers have
increased storage
capacity and more
stable temperatures.
They require a high

efciency compressor.

• Freezer operates
at higher pressures
during the start of the
ON cycle.

• Metal parts undergo
expansion and
contraction, as in hot
water pipes.

• Refrigerant (used to
cool the freezer) is
circulating throughout
the system.

• Freezer is not level. It

rocks on the oor when

it is moved slightly.

• Floor is uneven or
weak. Freezer rocks

on oor when it is

moved slightly.

• Freezer is touching
the wall.

• Weather is hot
and humid.

• Lid may not be
seating properly.

• Lid is opened too
often or too long.

be cleaned.

• Foods with strong
odors are in the
freezer.

• This is normal while the compressor
works to transfer heat from inside the
freezer cabinet.

• This is normal. When the surrounding
noise is low, you might hear the
compressor running while it cools the
interior.

• This is normal. Sound will level off or
disappear as the freezer continues to
run.

• This is normal. Sound will level off or
disappear as the freezer continues to run.

• This is normal.

• Level the unit. Refer to ”Leveling” in the
INSTALLATION section.

• Ensure oor can adequately support
the freezer. Use leveling legs to level
the freezer.

• Re-level or move the freezer slightly. Refer to
“Leveling” in the INSTALLATION section.

• The rate of frost buildup and internal
sweating increases. This is normal.

• See “LID PROBLEMS”.

• Open lid less often.

• Clean interior with sponge, warm water,
and baking soda.

• Cover the food tightly.

9

BEFORE YOU CALL

PROBLEM CAUSE CORRECTION

LID PROBLEMS

Lid will not close. • Freezer is not level. It

LIGHT IS NOT ON

Power Available

Light is not on.

Freezer light not on. • LED may be burned out.

rocks on the oor when it

is moved slightly.

• Floor is uneven or weak.

Freezer rocks on oor

when it is moved slightly.

• LED may be burned out.

• No electric current is
reaching the freezer.

• No electric current is
reaching the freezer.

• This condition can force the cabinet out
of square and misalign the lid. Refer to
“Leveling” in the INSTALLATION section.

• Level the freezer by using leveling legs

or brace oor supporting the freezer.

• Contact a qualied service technician.

• See “Freezer does not run” in the
FREEZER OPERATION section.

• Contact a qualied service technician.

• See “Freezer does not run” in the
FREEZER OPERATION section.

10

MAJOR APPLIANCE WARRANTY

MAJOR APPLIANCE WARRANTY

USA

1.800.944.9044

Frigidaire
10200 David Taylor Drive
Charlotte, NC 28262

Your appliance is covered by a one year limited warranty. For one year from your original date of
purchase, Electrolux will pay all costs for repairing or replacing any parts of this appliance that prove
to be defective in materials or workmanship when such appliance is installed, used and maintained in
accordance with the provided instructions.

Exclusions

This warranty does not cover the following:

1. Products with original serial numbers that have been removed, altered or cannot be readily determined.

2. Product that has been transferred from its original owner to another party or removed outside
the USA or Canada.

3. Rust on the interior or exterior of the unit.

4. Products purchased “as-is” are not covered by this warranty.

5. Food loss due to any refrigerator or freezer failures.

6. Products used in a commercial setting.

7. Service calls which do not involve malfunction or defects in materials or workmanship, or for appliances
not in ordinary household use or used other than in accordance with the provided instructions.

8. Service calls to correct the installation of your appliance or to instruct you how to use your appliance.

9. Expenses for making the appliance accessible for servicing, such as removal of trim, cupboards,
shelves, etc., which are not a part of the appliance when it is shipped from the factory.

10. Servicecallstorepairorreplaceappliancelightbulbs,airlters,waterlters,other

consumables, or knobs, handles, or other cosmetic parts.

11. Surcharges including, but not limited to, any after hour, weekend, or holiday service calls, tolls, ferry
trip charges, or mileage expense for service calls to remote areas, including the state of Alaska.

12.Damagestothenishofapplianceorhomeincurredduringinstallation,includingbutnot

limitedtooors,cabinets,walls,etc.

13. Damages caused by: services performed by unauthorized service companies; use of parts other than
genuine Electrolux parts or parts obtained from persons other than authorized service companies; or

externalcausessuchasabuse,misuse,inadequatepowersupply,accidents,res,oractsofGod.

DISCLAIMER OF IMPLIED WARRANTIES; LIMITATION OF REMEDIES

CUSTOMER’S SOLE AND EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY SHALL BE PRODUCT
REPAIR OR REPLACEMENT AS PROVIDED HEREIN. CLAIMS BASED ON IMPLIED WARRANTIES,

INCLUDINGWARRANTIESOFMERCHANTABILITYORFITNESSFORAPARTICULARPURPOSE,ARE

LIMITED TO ONE YEAR OR THE SHORTEST PERIOD ALLOWED BY LAW, BUT NOT LESS THAN ONE

YEAR.ELECTROLUXSHALLNOTBELIABLEFORCONSEQUENTIALORINCIDENTALDAMAGESSUCH
ASPROPERTYDAMAGEANDINCIDENTALEXPENSESRESULTINGFROMANYBREACHOFTHIS

WRITTEN LIMITED WARRANTY OR ANY IMPLIED WARRANTY. SOME STATES AND PROVINCES DO

NOTALLOWTHEEXCLUSIONORLIMITATIONOFINCIDENTALORCONSEQUENTIALDAMAGES,

OR LIMITATIONS ON THE DURATION OF IMPLIED WARRANTIES, SO THESE LIMITATIONS OR

EXCLUSIONSMAYNOTAPPLYTOYOU.THISWRITTENWARRANTYGIVESYOUSPECIFICLEGAL
RIGHTS.YOUMAYALSOHAVEOTHERRIGHTSTHATVARYFROMSTATETOSTATE.

If You Need Service

Keep your receipt, delivery slip, or some other appropriate payment record to establish the warranty
period should service be required. If service is performed, it is in your best interest to obtain and
keep all receipts. Service under this warranty must be obtained by contacting Electrolux at the
addresses or phone numbers below.

This warranty only applies in the USA and Canada. In the USA, your appliance is warranted by
Electrolux Major Appliances North America, a division of Electrolux Home Products, Inc. In Canada,
your appliance is warranted by Electrolux Canada Corp. Electrolux authorizes no person to change
or add to any obligations under this warranty. Obligations for service and parts under this warranty

mustbeperformedbyElectroluxoranauthorizedservicecompany.Productfeaturesorspecications

as described or illustrated are subject to change without notice.

1.800.265.8352

Electrolux Canada Corp.

Mississauga, Ontario, Canada

5855 Terry Fox Way

Canada

L5V 3E4

11