Foxit WebPDF for SharePoint Trouble Shooting

Foxit WebPDF for SharePoint

Trouble Shooting

Please read this troubleshooting guide to solve a problem if you meet the following problems.

Q1. Foxit WebPDF has been successfully installed, but there is no “View by Foxit
WebPDF Reader” option in the File list.

Please use following steps to make sure that the “Foxit WebPDF Reader” feature has been
activated in the corresponding site collection.

First, you should visit the website which needs to enable Foxit WebPDF Reader.
Take “Test2” website for instance, you can follow the steps below to enable Foxit WebPDF
Reader.



Visit the Homepage of “Test2” website, select “Site Actions” and click ”Site Setting” from
the drop-down menu.



Click “Site Collection Features”.



Check whether “Foxit WebPDF Reader” has been activated. If not, click “Activate” to
activate it. If it has been activated, reactivate the feature again.



You can also use PowerShell to activate the “Foxit WebPDF Reader” in site collection.

-For SharePoint 2010
$webAppsFeatureId = $(Get-SPFeature -limit all | where {$_.displayname –eq
"Foxit.WebReader.Sharepoint_SPFoxitWebReaderMain"}).Id
Get-SPSite-limitALL|foreach{Enable-SPFeature$webAppsFeatureId-url$_.URL }

-For SharePoint 2013

$webAppsFeatureId = $(Get-SPFeature -limit all | where {$_.displayname –eq

"Foxit.WebReader.Sharepoint.2013_SPFoxitWebReaderMain"}).Id
Get-SPSite-limitALL|foreach{Enable-SPFeature$webAppsFeatureId-url$_.URL }

Q2. When opening a PDF file via WebPDF Reader, a dialog (as shown below) pops up,
how to solve it?

1.

Make Sure the SharePoint Session is in the started status.
Open "SharePoint Management Shell" tool, input "Get-SPSessionStateService" and
press Enter, if the value of "Enabled" column is “True”, it means Session service has
been turned on. Otherwise use the command "Enable-SPSessionStateService" and
follow the prompts to turn on the Session services.

2.

Make sure the service instances of “Foxit WebPDF Reader Conversion Service” are
started in at least one application server in the server farm. Howtomanageservice.

3.

Make sure all the relative service applications and proxies of Foxit WebPDF Reader
(including service application of “Foxit WebPDF Reader Conversion” and service
application proxy of “Foxit WebPDF Reader Conversion”) have been created, and are
in the started status;

4.

Check the log information of “Foxit WebPDF Reader for SharePoint”, and find out the
error information.

Q3. When opening a PDF file via WebPDF Reader, a dialog (as shown below) pops
up, how do you solve it?

1.

Make sure the service instances of “Foxit WebPDF Reader”

2.

Web Reader Conversion Service” are started in at least one application server in the

server farm. Howtomanageservice.

3.

Make sure all the relative service applications and proxies of Foxit WebPDF Reader
(including service application of “Foxit WebPDF Reader Conversion” and service
application proxy of “Foxit WebPDF Reader Conversion”) have been created, and are
in the started status;

4.

Make sure COM component has been installed successfully;

5.

Check the log information of “Foxit WebPDF Reader for SharePoint”, and find out the
error information.

6.

If the Authentication is Windows authentication and log information
(in “C:\FoxitWebReaderLog\Service”) shows:

- Unexpected exception while processing conversion request. Query
string:B600CA61-977A-4936-A61E-67091D3EF3E61_v2.0_mainfestv2.
IBatisNet.Common.Exceptions.IBatisNetException: Error executing query
'Foxit.WebReader.Common.Dao.IBatis.Mssql.GenericDaoiBatis.ConversionTask.findB
yParam' for SelectByParam. Cause: Unable to open connection to "Microsoft SQL
Server, provider V2.0.0.0 in framework .NET V2.0". --->
IBatisNet.DataMapper.Exceptions.DataMapperException: Unable to open connection
to "Microsoft SQL Server, provider V2.0.0.0 in framework .NET V2.0". --->
System.Data.SqlClient.SqlException: Cannot open database
"Sharepoint_FoxitPDFWebReader" requested by the login. The login failed.
Login failed for user 'NT AUTHORITY\NETWORK SERVICE'.

Then log in database in SQL Server Management Studio, and find Security-logins

-> NT AUTHORITY\NETWORK SERVICE -> right click properties ->select
Sharepoint_FoxitPDFWebReader as db_owner

Q4. When opening a PDF file via WebPDF Reader, a dialog (as shown below) pops
up, how do you solve it?

1.

Make sure the service instances of “Foxit WebPDF Reader Conversion Service” are
started in at least one application server in the server farm. Howtomanageservice.

2.

Make sure all the relative service applications and proxies of Foxit WebPDF Reader
(including service application of “Foxit WebPDF Reader Conversion” and service
application proxy of “Foxit WebPDF Reader Conversion”) have been created, and are
in the started status;

3.

Check the log information of “Foxit WebPDF Reader for SharePoint”, and find out the
error information.

Q5. When opening a PDF file via WebPDF Reader, a dialog (as shown below) pops
up, how do you solve it?

1.

Make sure the service instances of “Foxit WebPDF Reader Conversion Service” are
started in at least one application server in the server farm. Howtomanageservice.

2.

Make sure all the relative service applications and proxies of Foxit WebPDF Reader
(including service application of “Foxit WebPDF Reader Conversion” and service
application proxy of “Foxit WebPDF Reader Conversion”) have been created, and are
in the started status;

3.

If there is no error in the above two steps, please restart the IIS server, and then try