FortiVoice™ 200D/200D-T/2000E-T2
Working with Operator Mode
Technical Note
FortiVoice 200D/200D-T/2000E-T2 Working with Operator Mode Technical Note
April 29, 2014
2nd Edition
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Working with FortiVoice operator mode
If an extension is assigned the operator role by the administrator, the extension user can
process phone calls on the Web as an organization’s phone operator.
This technical note assumes that you use the FortiVoice 200D/200D-T/2000E-T2 3.0.0 software.
Use this note in conjunction with the FortiVoice 200D/200D-T/2000E-T2 Administration Guide.
To use the operator mode
1. Configure a user privilege with operator role enabled to apply to an extension.
a. Go to Call Features > User Privileges > User Privileges and click New.
b. Configure the user privilege and make sure to enable Operator role.
c. Click OK.
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2. Configure an extension and apply the user privilege to it.
a. Go to Extensions > Extensions > IP Extensions and click New.
b. Configure the extension and make sure to select the User privilege you configured.
c. Click Create.
d. Go to Extensions > Extensions > Preferences and double-click the extension you
created.
e. Under Display Preference, select Operator console as the default user web portal
interface.
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3. Log into the extension’s user web portal.
The Directory pane of the console lists the extensions of your organization in various status.
In the Active Calls pane, you can filter the calls by category, direction, and status. The Call
filter has the following options:
• pick up the call
• hang up the call
• transfer the call by dragging and dropping it to an extension in Idle, In Use, Busy,
Ringing, or On Hold status in the Directory pane
• hold the call
• transfer the call by dragging and dropping it to the voicemail of an extension in Idle, In
Use, Busy, Ringing, or On Hold status in the Directory pane
If the operator needs to make a call using the console, do one of the following:
• in the Directory pane, select the extension you want to call and click the Call icon at
the top of the Active Calls pane.
• click the Call icon at the top of the Active Calls pane. Enter the extension to call and
click Call.
The FortiVoice unit will first ring the callee’s extension and, once the call is connected, will
then ring the caller’s extension.
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