Fortinet FortiGate FortiGate-5005FA2 Security System Manual

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Security System Guide

FortiGate-5005FA2

ACT

LINK

ACT

LINK

FABRIC

BASE

CONSOLE

USB USB

OOS ACC STATUS

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IPM

A detailed guide to the features and capabilities FortiGate-5005FA2 Security System. This FortiGate-5005FA2 Security System Guide describes FortiGate-5005FA2 hardware features, how to install the FortiGate-50 05 FA2

module in a FortiGate-5000 series chas sis, ho w to configure the FortiGate-5005FA2 security system for your network, and contains troubleshooting information to help you diagnose and fix problems.

The most recent versions of this and all FortiGate-5000 series documents are available from the FortiGate-5000 page of the Fortinet Technical Documentation web site (http://docs.forticare.com).

Visit http://support.fortinet.com to register your FortiGate-5005FA2 system. By registering you can receive product

updates, technical support, and FortiGuard services.

FortiGate-5005FA2 Security System Guide

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www.fortinet.com

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Warnings and cautions

Only trained and qualified personnel should be allowed to install or maintain FortiGate-5000 series equipment. Read and comply with all warnings, cautions and notices in this document.

CAUTION: Risk of Explosion if Battery is replaced by an Incorrect Type. Dispose of Used Batteries According

to the Instructions.

Caution: You should be aware of the following cautions and warnings before installing FortiGate-5000 series

hardware

• Turning off all power switches may not turn off all power to the FortiGate-5000 series equipment. Except where noted, disconnect the FortiGate-5000 series equipment from all power sources, telecommunications links and networks before installing, or removing FortiGate-5000 series components, or performing other maintenance tasks. Failure to do this can result in personal injury or equipment damage. Some circuitry in the Fort iGa te-5000 series equipment may continue to operate even though all power switches are off.

• An easily accessible disconnect device, such as a circuit breaker, should be incorporated into the data center wiring that connects power to the FortiGate-5000 series equipment.

• Install FortiGate-5000 series chassis at the lower positions of a rack to avoid making the rack top-heavy and unstable.

• Do not insert metal objects or tools into open chassis slots.

• Electrostatic discharge (ESD) can damage FortiGate-5000 series equipment. Only perform the procedures described in this document from an ESD workstation. If no such station is available, you can provide some ESD protection by wearing an anti-static wrist or ankle strap and attaching it to an ESD connector or to a metal part of a FortiGate chassis.

• Some FortiGate-5000 series components may overlo ad your supply circuit and imp act your over current protection and supply wiring. Refer to nameplate ratings to address this concern.

• Make sure all FortiGate-5000 series components have reliable grounding. Fortinet recomme nds direct connections to the branch circuit.

• If you install a FortiGate-5000 series component in a closed or multi-unit rack assembly, the operating ambient temperature of the rack environment may be greater than room ambient. Make sure the operating ambient temperature does not exceed the manufacturer's maximum rated ambient temperature.

• Installing FortiGate-5000 series equipment in a rack should be such that the amount of airflow required for safe operation of the equipment is not compromised.

• This equipment is for installation only in a Restricted Access Location (dedicated equipment room, service closet or the like), in accordance with the National Electrical Code.

• Per the National Electrical Code, sizing of a Listed circuit breaker or branch circuit fuse and the supply conductors to the equipment is based on the marked inpu t current rating. A p roduct with a marked input current rating of 25 A is required to be placed on a 40 A branch circuit. The supply conductors will also be sized according to the input current rating and also derated for the maximum rated operating ambient temperature, Tma, of the equipment.

• FortiGate-5000 series equipment shall be installed and connected to an electrical supply source in accordance with the applicable codes and re gu la tio ns for the location in which it is installed. Particular attention shall be paid to use of correct wire type and size to comply with the applicable codes and regulations for the installation / location. Connection of the supply wiring to the terminal block on the equipment may be accomplished using Listed wire compression lugs, for example, Pressure Terminal Connector made by Ideal Industries Inc. or equivalent which is suitable for A WG 10. Par ticular attenti on shall be given to use of the appropriate compre ss ion too l spe cifie d by the compression lug manufacturer, if one is specified.

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Contents

Warnings and cautions..................................................................................... 2

FortiGate-5005FA2 security system................................. 5

Front panel LEDs and connectors................................................................... 6

LEDs ............................................................................................................. 6

Connectors.................................................................................................... 7

Accelerated packet forwarding and policy enforcement............................... 7

FA2 interfaces and active-active HA performance........................................ 8

Base backplane gigabit communication......................................................... 8

FortiGate-5005-DIST security system........................... ... ... ... .... ... ... ... ... .... ... ... 8

Hardware installation......................................................... 9

Installing SFP transceivers............................................................................... 9

Installing FortiGate-5005FA2 modules .......................................................... 10

Insertion procedure ..................................................................................... 11

Removing a FortiGate-5005FA2 module................... .... ... ... ........................... 13

Troubleshooting .............................................................................................. 15

FortiGate-5005FA2 does not start up.......................................................... 15

Quick Configuration Guide ............................................. 17

Registering your Fortinet product ................................................................. 17

Planning the configuration ............................................................................. 17

NAT/Route mode ........................................................................................ 18

Transparent mode....................................................................................... 18

Choosing the configuration tool.................................................................... 19

Web-based manager................................................................................... 19

Command Line Interface (CLI).................................................................... 20

Factory default settings.................................................................................. 20

Configuring NAT/Route mode........................................................................ 21

Using the web-based manager to configure NAT/Route mode................... 21

Using the CLI to configure NAT/Route mode.............................................. 22

Configuring Transparent mode...................................................................... 23

Using the web-based manager to configure Transparent mode................. 23

Using the CLI to configure Transparent mode ............................................ 24

Upgrading FortiGate-5005FA2 firmware........................................................ 25

FortiGate-5005FA2 base backplane data communication........................... 26

Powering off the FortiGate-5005FA2 module................................................ 28

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Contents

For more information ...................................................... 29

Fortinet documentation .................................................................................. 29

Fortinet Tools and Documentation CD........................................................ 29

Fortinet Knowledge Center ........................................................................ 29

Comments on Fortinet technical documentation ........................................ 29

Customer service and technical support...................................................... 29

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FortiGate-5005FA2 security system

The FortiGate-5005FA2 security system is a high-performance FortiGate security system with a total of 8 front panel Gigabit ethernet interfaces, two base backplane interfaces, and two fabric backplane interfaces. Use the front panel interfaces for connections to your networks and the backplane interfaces for communication between FortiGate-5000 series modules over the FortiGate-5000 chassis backplane.

You can also configure two or more FortiGate-5005FA2 modules to create a high availability (HA) cluster using the base backplane interfaces for HA heartbeat communication through the chassis backplane, leaving all eight fron t panel gigabit interfaces available for network connections.

FortiGate-5005FA2 front panel interfaces 7 and 8 also include accelerated packet forwarding and policy enforcement for faster small packet performance. Using backplane base and fabric interfaces, the FortiGate-5005FA2 also functions as the worker module in a FortiGate-5005-DIST security system.

The FortiGate-5005FA2 module also supports high-end FortiGate features including 802.1Q VLANs, multiple virtual domains, 802.3ad aggregate interfaces, and FortiGate-5000 chassis monitoring.

Figure 1: FortiGate-5005FA2 front panel

Fabric and Base

network activity

LEDs

ACT LINK ACT LINK

Mounting

Knot

Extraction

Lever

FABRIC

BASE

CONSOLE

RJ-45 Serial

USB

USB USB

OOS ACC STATUS

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Service

Flash Disk

Access

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Fiber or Copper

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Status

Link/Traffic

7 8 SPF Gigabit

Fiber or Copper

Accelerated

IPM

Module Position

Extraction

Lever

Mounting

Knot

The FortiGate-5005FA2 module includes the following features:

• A total of eight front panel gigabit interfaces that can accept Small Formfactor Pluggable (SFP) fiber or copper gigabit transceivers.

• Six standard gigabit interfaces (interfaces 1 to 6).

• Two accelerated packet forwarding and policy enforcement gigabit

interfaces (interfaces 7 and 8).

• Two fabric backplane gigabit interfaces (fabric1 and fabric2) for FortiGate-5005-DIST security system management communications. The fabric backplane gigabit interfaces can also be used for data communications across the FortiGate-5000 chassis backplane if combined with a module that supports backplane fabric switching.

• Two base backplane gigabit interfaces (base1 and base2) for HA heartbeat and data communications across the FortiGate-5000 chassis backplane and for FortiGate-5005-DIST security system data communication.

• RJ-45 RS-232 serial console connection.

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Front panel LEDs and connectors FortiGate-5005FA2 security system

• 2 USB connectors.

• Mounting hardware.

• LED status indicators. The FortiGate-5005FA2 module comes supplied with fiber and copper SFP

transceivers. You can order the SFP transceivers in any combination. Before you can connect any FortiGate-5005FA2 front panel interfaces, you must insert the SFP transceivers into the FortiGate-5005FA2 front panel cage slots.

Front panel LEDs and connectors

From the FortiGate-5005FA2 font panel you can view the status of the front panel LEDs to verify that the module is functioning normally. You also connect the FortiGate-5005FA2 module to your network through the front panel ethernet connectors. The front panel also includes the RJ-45 console po rt for connecting to the FortiOS CLI and two USB ports. The USB ports can be used with a Fortinet USB key. For information about using the FortiUSB key, see the FortiGate-5000

Series Firmware and FortiUSB Guide.

LEDs

Table 1 lists and describes the FortiGate-50 05 FA2 module LEDs.

Table 1: FortiGate-5005FA2 module LEDs

LED State Description Fabric ACT 2 Amber Network activity at backplane fabric interface 2.

LINK 2 Green Backplane fabric interface 2 is connected at 1000 Mbps. ACT 1 Amber Network activity at backplane fabric interface 1. LINK 1 Green Backplane fabric interface 1 is connected at 1000 Mbps.

Base ACT 2 Amber Network activity at backplane base interface 2 (backplane2).

LINK 2 Green Backplane base interface 2 (backplane2) is connected at

ACT 1 Amber Network activity at backplane base interface 1 (backplane1). LINK 1 Green Backplane base interface 1 (backplane1) is connected at

OOS (Out of Service)

ACC Off or

STATUS Amber The FortiGate-5005FA2 module is powered on.

Off Normal operation. Red A fault condition exists and the FortiGate-5005FA2 blade is

Flashing green

1000 Mbps.

out of service (OOS). This LED may also flash very briefly during normal startup.

The ACC LED flashes green when the FortiGate-5005FA2 module accesses the FortiOS flash disk. The FortiOS flash disk stores the current FortiOS firmware build and configuration files. The system accesses the flash disk when starting up, during a firmware upgrade, or when an administrator is using the CLI or GUI to change the FortiOS configuration. Under normal operating conditions this LED flashes occasionally, but is mostly off.

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FortiGate-5005FA2 security system Accelerated packet forwarding and policy enforcement

Table 1: FortiGate-5005FA2 module LEDs (Continued)

LED State Description IPM Blue The FortiGate-5005FA2 is ready to be hot-swapped

Flashing Blue

Off Normal operation. The FortiGate-5005FA2 module is in

1, 2, 3, 4, 5, 6, 7, 8

Green The correct cable is connected to the gigabit SFP interface. Flashing Netwo r k activity at the gigabit SFP interface.

(removed from the chassis). If the IPM light is blue and no other LEDs are lit the FortiGate-5005FA2 module has lost power. See “Installing FortiGate-5005FA2 modules” on

page 10 for more information.

The FortiGate-5005FA2 is changing from hot swap to running mode or from running mode to hot swap.

contact with the chassis backplane.

Connectors

Table 2 lists and describes the FortiGate-5005FA2 connectors.

Table 2: FortiGate-5005FA2 connectors

Connector Type Speed Protocol Description 1, 2, 3,

4, 5, 6

7, 8 LC SFP 1000Base-SX Ethernet Two accelerated gigabit SFP interfaces

CONSOLE RJ-45 9600 bps RS-232 USB USB FortiUSB key firmware updates and

LC SFP 1000Base-SX Ethernet Six gigabit SFP interfaces that can

serial

accept fiber or copper gigabit transceivers. These interfaces only operate at 1000Mbps. See “Installing

SFP transceivers” on page 9 for more

information. that can accept fiber or copper gigabit

transceivers. These interfaces only operate at 1000Mbps. The accelerated interface connectors are inverted compared to connectors 1 to 6. See

“Installing SFP transceivers” on page 9

for more information. Serial connection to the command line

interface. configuration backup.

Accelerated packet forwarding and policy enforcement

FortiGate-5005F A2 Accelerated packet forwar ding and policy enforcement result s in accelerated small packet performance required for voice, video, and other multimedia streaming applications. The following traffic scenarios are recommended for the accelerated interfaces:

• Small packet applications, such as voice over IP (VoIP). The FortiGate-5005FA2 accelerated interfaces provide wire speed

performance for small packet applications.

• Latency sensitive applications, such as multimedia. The FortiGate-5005FA2 accelerated interfaces add much less latency than

normal (non-accelerated) interfaces.

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Base backplane gigabit communication FortiGate-5005FA2 security system

• Session Oriented Traffic with long session lifetime, such as FTP sessions. Packet size does not affect performance for traffic with long session lifetime.

For long sessions, processing that would otherwise be handled by the FortiGate-5005FA2 CPUs is off-loaded to the acceleration module.

• Firewall and intrusion protection (IPS), when there is a reasonable percentage of P2P packets.

• Firewall, intrusion protection (IPS), and antivirus, when there is a reasonable percentage of P2P packets.

• Firewall and IPSec VPN applications.

The following traffic scenarios should be handled by the no rma l (or no n accelerated) FortiGate-5005FA2 interfaces:

• Session oriented traffic when the session lifetime is very short.

• Firewall and antivirus only applications. Traffic wil l not be off-loaded to th e FortiGate-5005FA2 accelerator module. The

result will be high CPU usage because of the high CPU requirement for antivirus scanning.

FA2 interfaces and active-active HA performance

FortiOS v3.0 MR4 firmware can also use FA2 acceleration to improve active-active HA load balancing performance. See the FortiGate HA Overview or the FortiGate HA Guide for more information.

Base backplane gigabit communication

The FortiGate-5005FA2 base1 and base2 backplane gigabit interfaces can be used for HA heartbeat communication between FortiGate-5005FA2 modules installed in the same or in different FortiGate-5000 chassis. You can also configure FortiGate-5005FA2 modules to use the base backplane inte r fa ces for data communication between FortiGate modules. To support base backplane communications your FortiGate-5140 or FortiGate-5050 chassis m ust include one or more FortiSwitch-5003 modules. FortiSwitch-5003 modules are installed in chassis slots 1 and 2. The FortiGate-5020 chassis supports base backplane communication with no additions or changes to the chassis.

For information about base backplane communication in FortiGate-5140 and FortiGate-5050 chassis, see the FortiGate-5000 Base Backplane Communication

Guide. For information about the FortiSwitch-5003 module, see the FortiSwitch-5003 Guide.

FortiGate-5005-DIST security system

You can install FortiGate-5005FA2 modules as worker modules in a FortiGate-5005-DIST security system. Worker modules apply FortiGate security system functionality such as applying firewall policies, virus scanning, IPS and routing to distributed traffic.

For complete information about the FortiGate-5005-DIST security system and the role of worker modules, see the FortiGate-5005- DIST Security System

Administration Guide.

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Hardware installation Installing SFP transceivers

Hardware installation

Before use, the FortiGate-5005FA2 module must be correctly inserted into a FortiGate-5140, FortiGate-50 50 , or FortiG ate-5020 chassis.

SFP transceivers must also be installed before the FortiGate-5005FA2 module can be connected to network devices.

This section describes:

• Installing SFP transceivers

• Installing FortiGate-5005FA2 modules

• Removing a FortiGate-5005FA2 module

• Troubleshooting

Installing SFP transceivers

The FortiGate-5005FA2 module ships with eight SFP transceivers that you must install for normal operation of the FortiGate-5005FA2 module. The SFP transceivers are inserted into cage sockets numbered 1 to 8 on the FortiGate-5005FA2 front panel. You can install the SFP transceivers before or after inserting the FortiGate-5005FA2 module into a FortiGate chassis.

Note: Cage slots 7 and 8 are rotated 180 degrees. Install the SFP transceivers in slots 7 and 8 inverted compared to the orientation of the transceivers in slots 1 to 6.

You can install the following types of SFP transceivers for connectors 1 to 8:

• SFP fiber transceivers

• SFP 1000Base-LX, SM module

• SFP 1000Base-SX, MM module (multimode)

• SFP copper transceivers

• SFP 1000Base-T, SERDES version only (SGMII version not supported)

To install SFP transceivers

To complete this procedure, you need:

• A FortiGate-5005FA2 module

• Eight SFP transceivers

• An electrostatic discharge (ESD) preventive wrist or ankle strap with connection cord

Caution: FortiGate-5005FA2 modules must be protected from static discharge and physical shock. Only handle or work with FortiGate-5005FA2 modules at a static-free

workstation. Always wear a grounded electrostatic discharge (ESD) preventive wrist or ankle strap when handling FortiGate-5005FA2 modules.

1 Attach the ESD wrist or ankle strap to your wrist or ankle and to an ESD socket or

to a bare metal surface on the chassis or frame.

2 Remove the caps from SFP cage sockets on the FortiGate-5005FA2 front panel.

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Installing FortiGate-5005FA2 modules Hardware installation

Caution: Handling the SFP transceivers by holding the release latch can damage the connector. Do not force the SFP transceivers into the cage slots. If the transceiver does not

easily slide in and click into place, it may not be aligned correctly. If this happens, remove the SFP transceiver, realign it and slide it in again.

3 For cage slots 1 to 6, hold the sides of the SFP transceiver and slide SFP

transceiver into the cage socket until it clicks into place.

4 For cage slots 7 and 8, turn each SFP transceiver over before sliding it into the

cage slot until it locks into place.

Installing FortiGate-5005FA2 modules

The FortiGate-5005FA2 module must be fully installed in a chassis slot, with extraction levers closed and locked, and mounting knots fully tightened for the FortiGate-5005FA2 module to receive power and operate normally. If the FortiGate-5005FA2 module is not receiving power, the IPM LED glows solid blue and all other LEDs remain off.

It is important to carefully seat the FortiGate-5005FA2 module all the way into the chassis, to not use too much force on the extraction levers, and to make sure that the extraction levers are properly locked. Only then will the FortiGate-5005FA2 module power-on and start up correctly.

Figure 2: FortiGate-5005FA2 module mounting components

Closed

Alignment Pin

Mounting

Knot

Extraction

Lever

Lock

Mounting

Knot

Extraction

Lever

Lock

Open

Alignment Pin

Extraction

Mounting

Knot

Extraction

Lever

Lock

Mounting

Knot

Lever

Lock

You can install SFP transceivers into the FortiGate-5005FA2 front cage slots either before or after installing the module into a chassis. See “Installing SFP

transceivers” on page 9.

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Hardware installation Installing FortiGate-5005FA2 modules

Insertion procedure

FortiGate-5005FA2 modules are hot swappable. The procedure for inserting the FortiGate-5005FA2 module into a FortiGate-5000 series chassis slot is the same whether or not the FortiGate-5000 series chassis is powered on or not.

To insert a FortiGate-5005FA2 module into a FortiGate-5000 series chassis

Caution: Do not carry the FortiGate-5005FA2 module by holding the extraction levers.

When inserting or removing the FortiGate-5005FA2 module from a chassis slot, handle the

module by the front panel. The extraction levers are designed for positioning and locking the FortiGate-5005FA2 module into a slot in a chassis only and should not be used for handling the module. If the extraction levers become bent or damaged the FortiGate-5005FA2 module may not align correctly in the chassis slot.

To complete this procedure, you need:

• A FortiGate-5005FA2 module

• A FortiGate-5000 series chassis with an empty slot

• An electrostatic discharge (ESD) preventive wrist or ankle strap with connection cord

Caution: FortiGate-5005FA2 modules must be protected from static discharge and physical shock. Only handle or work with FortiGate-5005FA2 modules at a static-free

workstation. Always wear a grounded electrostatic discharge (ESD) preventive wrist or ankle strap when handling FortiGate-5005FA2 modules.

1 Attach the ESD wrist or ankle strap to your wrist or ankle and to an ESD socket or

to a bare metal surface on the chassis or frame.

2 Unlock the left and right extraction levers by squeezing the extraction lever locks.

Extraction

Lever

Unlock

3 Open the left and right extraction levers to their fully open positions.

Alignment Pin

4 Insert the FortiGate-5005FA2 module into the empty slot in the chassis.

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Extraction

Lever

Lock

Open

Extraction

Lever

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Installing FortiGate-5005FA2 modules Hardware installation

5 Carefully guide the module into the chassis using the rails in the slot.

Insert the module by applying moderate force to the front faceplate (not the extraction levers) to slide the module into the slot. The module should glide smoothly into the chassis. If you encounter any resistance while sliding the module in, the module could be aligned incorrectly. Pull the module back out and try inserting it again.

6 Slide the module in until the alignment pins are inserted half way into their sockets

in the chassis.

7 Turn both extraction levers to their fully-closed positions.

The extraction levers should hook into the sides of the chassis slot. Closing the extraction levers draws the FortiGate-5005FA2 module into place in the chassis slot and into full contact with the chassis backplane. The FortiGate-5005FA2 front panel should be in contact with the chassis front panel. When the extraction levers are fully-closed they lock into place.

lignment Pin

Alignment Pin

Extraction

Lever

Extraction

Lever

Fully Closed

and Locked

If the chassis is powered on, as the module slides into place the IPM LED starts flashing blue. If the module is aligned correctly, inserted all the way into the slot, and the extraction levers are properly locked the IPM LED flashes blue for a few seconds. At the same time the STATUS LED turn s am be r, the interface LEDs flash amber, a nd the ACC LED starts flashing green. After a few seconds the IPM LED goes out and the FortiGate-5005FA2 firmware starts up. If the module is operating correctly, the front panel LEDs are lit as described in Table 3.

Table 3: FortiGate-5005FA2 normal operating LEDs

LED State OOS Of f ACC Off (Or flashing green when the system accesses the

STATUS Amber IPM Off

FortiGate-5005FA2 flash disk.)

If the module has not been inserted properly the IPM LED changes to solid blue and all other LEDS turn off. If this occurs, squeeze a nd open the extra ction levers, slide the module part way out, and repeat the insertion process.

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Hardware installation Removing a FortiGate-5005FA2 module

8 Fully tighten the left and right mounting knots to lock the FortiGate-5 005FA2

module into position in the chassis slot.

Mounting

Knot

Tighten

Removing a FortiGate-5005FA2 module

The following procedure describes how to correctly use the FortiGate-5005FA2 mounting components shown in Figure 2 to remove a FortiGate-5005FA2 module from a FortiGate-5000 series chassis slot.

To remove a FortiGate-5005FA2 module from a FortiGate-5000 series chassis

FortiGate-5005FA2 modules are hot swappable. The procedure for removing the FortiGate-5005F A2 module fro m a FortiGate-500 0 series chassis slot is th e same whether or not the FortiGate-5000 series chassis is powered on or not.

Caution: Do not carry the FortiGate-5005FA2 module by holding the extraction levers. When inserting or removing the FortiGate-5005FA2 module from a chassis slot, handle the

To complete this procedure, you need:

• A FortiGate-5000 series chassis with a FortiGate-5005FA2 module installed

• An electrostatic discharge (ESD) preventive wrist or ankle strap with connection cord

Caution: FortiGate-5005FA2 modules must be protected from static discharge and physical shock. Only handle or work with FortiGate-5005FA2 modules at a static-free

workstation. Always wear a grounded electrostatic discharge (ESD) preventive wrist or ankle strap when handling FortiGate-5005FA2 modules.

1 Attach the ESD wrist or ankle strap to your wrist or ankle and to an ESD socket or

to a bare metal surface on the chassis or frame.

2 Disconnect all cables from the FortiGate-5005FA2 module, including all network

cables, the console cable, and any USB cables or keys.

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Removing a FortiGate-5005FA2 module Hardware installation

3 Fully loosen the mounting knots on the left and right sides of the

FortiGate-5005FA2 front panel.

Mounting

Knot

Loosen

4 Unlock the left and right extraction levers by squeezing the extraction lever locks. 5 Open the left and right extraction levers to their fully open positions.

Opening the extraction levers slides the module a short distance out of the slot, disconnecting the module from the chassis backplane.

The IPM LED turns solid blue. All other LEDs turn off.

Alignment Pin

lignment Pin

Extraction

Lever

Open

Lock

Lever

6 Pull the module about half way out.

All LEDs turn off.

7 Turn both extraction levers to their fully-closed positions.

When the extraction levers are fully-closed they lock into place.

lignment Pin

Alignment Pin

Extraction

Lever

Extraction

Lever

8 Carefully slide the module completely out of the slot.

Fully Closed

and Locked

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Hardware installation Troubleshooting

Troubleshooting

This section describes the following troubleshooting topics:

• FortiGate-5005FA2 does not start up

FortiGate-5005FA2 does not start up

Positioning of FortiGate-5005FA2 extraction levers may all prevent a FortiGate-5005F A2 module for st arting up correctly. This section describes how to fix this problem.

All chassis: extraction levers not fully closed

If the extractions lever are damaged or positi on e d incorr e ctly th e FortiGate-5005FA2 module will not start up. Make sure the extraction levers are correctly aligned, fully inserted and locked.

All chassis: Firmware problem

If the FortiGate-5005FA2 module is receiving power and the extraction levers are fully closed and the FortiGate-5005FA2 still does not start up, the problem could be with FortiOS. Connect to the FortiGate-5005FA2 console and try cycling the power to the module. If the BIOS start s up, inte rrupt the BIOS st artup and install a new firmware image. For details about installing a new firmware image in this way, see the FortiGate-5000 Series Firmware and FortiUSB Guide.

If this does not solve the problem, contact Fortinet Technical Support.

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T roubleshooting Hardware installation

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Quick Configuration Guide Registering your Fortinet product

Quick Configuration Guide

This section is a quick start guide to connecting and configuring a FortiGate-5005FA2 security system for your network.

Before using this chapter, your FortiGate-5000 series chassis should be mounted and connected to your power system. In addition, your FortiGate-5005FA2 modules should have SFP transceivers installed, jumper s set (if required), and the module should be inserted into your FortiGate-5000 series chassis. The modules should also be powered up and the front panel LEDs should indicate that the modules are functioning normally.

This chapter includes the following topics:

• Registering your Fortinet product

• Planning the configuration

• Choosing the configuration tool

• Factory default settings

• Configuring NAT/Route mode

• Configuring Transparent mode

• Upgrading FortiGate-5005FA2 firmware

• FortiGate-5005FA2 base backplane data communication

• Powering off the FortiGate-5005FA2 module

Registering your Fortinet product

Register your Fortinet product to receive Fortinet customer services such as product updates and technical support. You must also register your product for FortiGuard services such as FortiGuard Antivirus and Intrusion Prevention updates and for FortiGuard Web Filtering and AntiSpam.

To register, enter your contact information and the serial numbers of the Fortinet products that you or your organization have purchased. You can register multiple Fortinet products in a single session without re-entering your contact information.

Planning the configuration

Before beginning to configure your FortiGate-5005FA2 security system, you need to plan how to integrate the system into your network. Your configuration plan depends on the operating mode that you select: NAT/Route mode (the default) or Transparent mode.

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Planning the configuration Quick Configuration Guide

NAT/Route mode

In NAT/Route mode, the FortiGate-5005FA2 security system is visible to the networks that it is connected to. Each interface connected to a network must be configured with an IP address that is valid for that network. In many configurations, in NAT/Route mode all of the FortiGate interfaces are on different networks, and each network is on a separate subnet.

You would typically use NAT/Route mode when the FortiGate-5005FA2 security system is deployed as a gateway between private and public networks. In the default NAT/Route mode configuration, the FortiGate-5005FA2 security system functions as a firewall. Firewall policies control communications through the FortiGate-5005FA2 security system. No traffic can pass through the FortiGate-5005FA2 security system until you add firewall policies.

In NAT/Route mode, firewall policies can operate in NAT mode or in Route mode. In NAT mode, the FortiGate firewall performs network address translation before IP packets are sent to the destination network. In Route mode, no translation takes place.

Figure 3: Example FortiGate-5005FA2 module operating in NAT/Route mode

controlling traffic between

internal and external

Transparent mode

In Transparent mode, the FortiGate-5005FA2 security system is invisible to the network. All of the FortiGate-5005FA2 interfaces are connected to different segments of the same network. In T ransparent mode you only have to configure a management IP address so that you can connect to the FortiGate-5005FA2 security system to make configuration changes and so the FortiGate-5005FA2 security system can connect to external services such as the FortiGuard Distribution Network (FDN).

NAT mode policies

networks.

Internal

network

Internet

port2

FortiGate-5005FA2 module in NAT/Route mode

ACT LINK

BASE

ACT

FABRIC

LINK

CONSOLE

204.23.1.2

USB USB

OOS ACC STATUS

port1

192.168.1.99

Route mode policies controlling traffic between Internal networks.

3 412 56

port3

10.10.10.1

IPM

NAT mode policies

controlling traffic between

internal and external

networks.

Internal

network

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Quick Configuration Guide Choosing the configuration tool

Figure 4: Example FortiGate-5005FA2 module operating in Transparent mode

Internet

Transparent mode policies controlling traffic between

internal and external

networks.

Internal

network

204.23.1.2

192.168.1.1

ACT LINK ACT LINK

port2

USB USB

BASE

FABRIC

CONSOLE

OOS ACC STATUS

port1

Transparent mode policies controlling traffic between internal network segments.

Gateway to public network

FortiGate-5005FA2 module in Transparent mode

3 412 56

port3

192.168.1.99 Management IP

IPM

Internal

network

Transparent mode policies controlling traffic between

internal and external

networks.

You would typically deploy a FortiGate-5005FA2 security system in Transparent mode on a private network behind an existing firewall or behind a router. In the default Transparent mode configuration, the FortiGate-5005FA2 security system functions as a firewall. No traffic can pass through the FortiGate-5005 F A2 secu rity system until you add firewall policies.

Choosing the configuration tool

You can use either the web-based manager or the Comm and Lin e In te rface (CLI) to configure the FortiGate module.

Web-based manager

The FortiGate-5005FA2 web-based manager is an easy to use management tool. Use the web-based manager to configure the FortiGate-5005FA2 administrator password, the interface addresses, the default gateway, and the DNS server addresses.

Requirements:

• An Ethernet connection between the FortiGate-5005FA2 module and management computer.

• Internet Explorer 6.0 or higher on the management computer.

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Factory default settings Quick Configuration Guide

Command Line Interface (CLI)

The CLI is a full-featured management tool. Use it to configure the administrator password, the interface addresses, the default gateway, and the DNS server addresses.

Requirements:

• The serial connector that came packaged with your FortiGate-5005FA2 module.

• Terminal emulation application (for example, HyperTerminal for Windows) on the management computer.

Factory default settings

The FortiGate-5005FA2 unit ships with a factory default configuration. The default configuration allows you to connect to and use the FortiGate-5005FA2 web-based manager to configure the FortiGate-5005FA2 module onto the network. To configure the FortiGate-5005FA2 module onto the network you add an administrator password, change the network interface IP addresses, add DNS server IP addresses, and, if required, configure basic routing.

Table 4: FortiGate-5005FA2 factory default settings

Operation Mode NAT/Route Administrator Account User Name: admin

Password: (none)

port1 IP/Netmask 192.168.1.99/24 port2 IP/Netmask 192.168.100.99/24 port3 to port8 IP/Netmask 0.0.0.0/0.0.0.0 Default route Gateway: 192.168.100.1

Device: port2

Primary DNS Server: 65.39.139.53 Secondary DNS Server: 65.39.139.53

Note: At any time during the configuration process, if you run into problems, you can reset

the FortiGate-5005FA2 module to the factory defaults and start over. From the web-based manager go to System > Status find System Operation at the bottom of the page and select Reset to Factory Default. From the CLI enter execute factory reset.

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Quick Configuration Guide Configuring NAT/Route mode

Configuring NAT/Route mode

Use Table 5 to gather the information you need to customize NAT/Route mode settings for the FortiGate-5005FA2 security system. You can use one table for each module to configure.

Table 5: FortiGate-5005FA2 module NAT/Route mode settings

Admin Administrator Password:

port1

port2

port3

port4

port5

port6

port7

port8

Default Route

DNS Servers

IP: _____._____._____._____ Netmask: _____._____._____._____ IP: _____._____._____._____ Netmask: _____._____._____._____ IP: _____._____._____._____ Netmask: _____._____._____._____ IP: _____._____._____._____ Netmask: _____._____._____._____ IP: _____._____._____._____ Netmask: _____._____._____._____ IP: _____._____._____._____ Netmask: _____._____._____._____ IP: _____._____._____._____ Netmask: _____._____._____._____ IP: _____._____._____._____ Netmask: _____._____._____._____ Device (Name of the Interface

connected to the external network):

Default Gateway IP address: _____._____._____._____ The default route consists of the name of the interface connected

to an external network (usually the Internet) and the defaul t gateway IP address. The default route directs all non-local traffic to this interface and to the external network.

Primary DNS Server: _____._____._____._____ Secondary DNS Server: _____._____._____._____

Using the web-based manager to configure NAT/Route mode

1 Connect port1 of the FortiGate-5005FA2 module to the same hub or switch as the

computer you will use to configure the FortiGate module.

Note: If you cannot connect to port1, see “Using the CLI to configure NAT/Route mode” on

page 22.

2 Configure the management computer to be on the same subnet as the port1

interface of the FortiGate-5005FA2 module. To do this, change the IP address of the management computer to 192.168.1.2 and the netmask to 255.255 .255.0.

3 To access the FortiGate web-based manager, start Internet Explorer and browse

to https://192.168.1.99 (remember to include the “s” in https://).

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Configuring NAT/Route mode Quick Configuration Guide

4 Type admin in the Name field and select Login.

To change the admin administrator password

1 Go to System > Admin > Administrators. 2 Select Change Password for the admin administrator and enter a new password.

To configure interfaces

1 Go to System > Network > Interface. 2 Select the edit icon for each interface to configure. 3 Set the addressing mode for the interface. (See the online help for information.)

• For manual addressing, enter the IP address and netmask for the interface that you added to Table 5 on page 21.

• For DHCP addressing, select DHCP and any required settings.

• For PPPoE addressing, select PPPoE and enter the username and password and any other required settings.

To configure the Primary and Secondary DNS server IP addresses

1 Go to System > Network > Options. 2 Enter the Primary and Secondary DNS IP addresses that you added to Table 5 on

page 21 as required and select Apply.

To configure the Default Gateway

1 Go to Router > Static and select Edit icon for the static route. 2 Select the Device that you recorded above. 3 Set Gateway to the Default Gateway IP address that you added to Table 5 on

page 21.

4 Select OK.

Using the CLI to configure NAT/Route mode

1 Use the serial cable supplied with your FortiGate-5005F A2 mo dule to connect the

FortiGate Console port to the management computer serial port.

2 Start a terminal emulation program (HyperTerminal) on the management

computer. Use these settings: Baud Rate (bps) 9600, Data bits 8, Parity None, Stop bits 1, and Flow Control

None.

3 At the Login: prompt, type admin and press Enter twice (no password required) . 4 Change the administrator password.

config system admin

edit admin

set password <password>

end

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Quick Configuration Guide Configuring Transparent mode

5 Configure the port1 internal interface to the setting that you added to Table 5 on

page 21.

config system interface

edit port1

set ip <intf_ip>/<netmask_ip>

end

6 Repeat to configure each interface as required, for example, to configure the port2

interface to the setting that you added to Table 5 on page 21.

config system interface

edit port2 ...

7 Configure the primary and secondary DNS server IP addresses to the settings

that you added to Table 5 on page 21.

config system dns

set primary <dns-server_ip> set secondary <dns-server_ip> end

8 Configure the default gateway to the setting that you added to Table 5 on page 21.

config router static

edit 1

set device <interface_name> set gateway <gateway_ip>

end

Configuring Transparent mode

Use Table 6 to gather the information you need to customize Transparent mode settings.

Table 6: Transparent mode settings

Admin Administrator Password:

IP: _____._____._____._____

Management IP

Default Route

DNS Servers

Using the web-based manager to configure Transparent mode

1 Connect port1 of the FortiGate-5005FA2 module to the same hub or switch as the

computer you will use to configure the FortiGate module.

Note: If you cannot connect to port1, see “Using the CLI to configure Transparent mode” on

page 24.

Netmask: _____._____._____._____ The management IP address and netmask must be valid for the

network where you will manage the FortiGate-5005FA2 unit. Default Gateway IP address: _____._____._____._____ In Transparent mode the default route requires the default gateway IP

address. The default route directs all non-local traffic to the external network.

Primary DNS Server: _____._____._____._____ Secondary DNS Server: _____._____._____._____

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Configuring Transparent mode Quick Configuration Guide

2 Configure the management computer to be on the same subnet as the port1

interface of the FortiGate-5005FA2 module. To do this, change the IP address of the management computer to 192.168.1.2 and the netmask to 255.255.255.0.

3 To access the FortiGate web-based manager, start Internet Explorer and browse

to https://192.168.1.99 (remember to include the “s” in https://).

4 Type admin in the Name field and select Login.

To switch from NAT/Route mode to transparent mode

1 Go to System > Status and select the Change link beside Operation Mode: NAT. 2 Set Operation Mode to Transparent. 3 Set the Management IP/Netmask to the settings that you added to Table 6 on

page 23.

4 Set the default Gateway to the setting that you added to Table 6 on page 23.

To change the admin administrator password

1 Go to System > Admin > Administrators. 2 Select Change Password for the admin administrator and enter the password that

you added to Table 6 on page 23.

To change the management interface

1 Go to System > Config > Operation. 2 Enter the Management IP address and netmask hat you added to Table 6 on

page 23 and select Apply.

To configure the Primary and Secondary DNS server IP addresses

1 Go to System > Network > Options. 2 Enter the Primary and Secondary DNS IP addresses that you added to Table 6 on

page 23 as required and select Apply.

Using the CLI to configure Transparent mode

1 Use the serial cable supplied with your FortiGate-5005F A2 mo dule to connect the

FortiGate Console port to the management computer serial port.

2 Start a terminal emulation program (HyperTerminal) on the management

computer. Use these settings: Baud Rate (bps) 9600, Data bits 8, Parity None, Stop bits 1, and Flow Control

None.

3 At the Login: prompt, type admin and press Enter twice (no password required) . 4 Change from NAT/Route m ode to Transparent mode. Configure the Manageme nt

IP address and default gateway to the settings that you added to Table 6 on

page 23.

config system settings

set opmode transparent set manageip <mng_ip>/<netmask> set gateway <gateway_ip> end

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Quick Configuration Guide Upgrading FortiGate-5005FA2 firmware

5 Configure the primary and secondary DNS server IP addresses to the settings

that you added to Table 6 on page 23.

config system dns

set primary <dns-server_ip> set secondary <dns-server_ip> end

Upgrading FortiGate-5005FA2 firmware

Fortinet periodically updates the FortiGate-5005FA2 FortiOS firmware to include enhancements and address issues. After you have registered your FortiGate-5005FA2 security system (see “Registering your Fortinet product” on

page 17) you can download FortiGate-5005FA2 firmware from the support web

site http://support.fortinet.com. Only FortiGate-5005FA2 administrators (whose access profiles contain system

read and write privileges) and the FortiGate-5005FA2 admin user can change the FortiGate-5005FA2 firmware.

For complete details about upgrading and downgrading FortiGate-5005FA2 firmware using the web-based manager or CLI; and using the FortiUSB key, see the FortiGate-5000 Series Firmware and FortiUSB Guide.

To upgrade the firmware using the web-based manager

1 Copy the firmware image file to your management computer. 2 Log into the web-based manager as the admin administrator. 3 Go to System > Status. 4 Under System Information > Firmware Version, select Update. 5 Type the path and filename of the firmware image file, or select Browse and locate

the file.

6 Select OK.

The FortiGate-5005FA2 module uploads the firmware image file, upgrades to the new firmware version, restarts, and displays the FortiGate login. This process takes a few minutes.

7 Log into the web-based manager. 8 Go to System > Status and check the Firmware Version to confirm the firmware

upgrade is successfully installed.

9 Update the FortiGate-5005F A2 antivirus and attack definitions. See the

FortiGate-5005FA2 online help for details.

To upgrade the firmware using the CLI

To use the following procedure, you must have a TFTP server the FortiGate-5005FA2 module can connect to.

1 Make sure the TFTP server is running. 2 Copy the new firmware image file to the root directory of the TFTP server. 3 Log into the CLI.

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FortiGate-5005FA2 base backplane data communication Quick Configuration Guide

4 Make sure the FortiGate module can connect to the TFTP server.

You can use the following command to ping the computer running the TFTP server. For example, if the IP address of the TFTP server is 192.168.1.168:

execute ping 192.168.1.168

5 Enter the following command to copy the firmware image from the TFTP server to

the FortiGate-5005FA2 module:

execute restore image <name_str> <tftp_ipv4>

Where <name_str> is the name of the firmware image file and <tftp_ipv4> is the IP address of the TFTP server . For examp le, if the firmware image file nam e is

image.out and the IP address of the TFTP server is 192.168.1.168, enter:

execute restore image image.out 192.168.1.168

The FortiGate-5005FA2 module responds with the message:

This operation will replace the current firmware version! Do you want to continue? (y/n)

6 Type y.

The FortiGate-5005FA2 module uploads the firmware image file, upgrades to the new firmware version, and restarts. This process takes a few minutes.

7 Reconnect to the CLI. 8 To confirm the firmware image is successfully installed, enter:

get system status

9 Update antivirus and attack definitions. You can use the command

execute update-now

FortiGate-5005FA2 base backplane data communication

Y ou can configure the FortiGate-5005FA2 modules for data communications using the two FortiGate-5140, FortiGate-5050, or FortiGate-5020 chassis base backplane interfaces.

Note: Different FortiGate-5000 series modules may use different names for the base backplane interfaces. For example, on the FortiGate-5001SX and FortiGate-5001FA2 modules the base backplane interfaces are called port9 and port10. On the FortiGate-5005FA2 module the base backplane interfaces are called base1 and base2.

By default the base backplane interfaces ar e not enabled for dat a communication. Using the information in this section, you can configure the FortiGate-5005FA2 to use the base backplane interfaces for data communication. Once the base backplane interfaces are configured for data communication you can op er ate an d configure them in the same way as any FortiGate-5005FA2 interface.

Note: VLAN communication over the backplane is only available for FortiGate-5005FA2 modules installed in a FortiGate-5020 chassis. The FortiSwitch-5003 does not support VLAN-tagged packets so VLAN communication is not available over the FortiGate-5050 and FortiGate-5140 chassis backplanes.

Although not recommended, you can use base backplane interfaces for data communication and HA heartbeat communication at the same time.

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Quick Configuration Guide FortiGate-5005FA2 base backplane data communication

In a FortiGate-5140 or FortiGate-5050 chassis, FortiGate-5005FA2 base backplane communication requires one or two FortiSwitch-5003 modules. A FortiSwitch-5003 module installed in chassis slot 1 provides communication on the base1 interface. A FortiSwitch-5003 module installed in chassis slot 2 provides communication on the base2 interface. The FortiGate-5020 chassis supports base backplane data communication for both interfaces with no additions or changes to the chassis.

For details and configuration examples of FortiGate-5005FA2 base backplane communication using the FortiSwitch-5003 module, see the FortiGate-5000 Base

Backplane Communication Guide.

To enable base backplane data communication from the FortiGate-5005FA2 web-based manager

From the FortiGate-5005FA2 web-based manager use the following steps to enable base backplane data communication.

1 Go to System > Network > Interface. 2 Select Show backplane interfaces.

The base1, base2, fabric1, and fabric2 backplane interfaces now appear in the Interface list.

Figure 5: FortiGate-5005FA2 interface list with backplane interfaces enabled

To enable base backplane data communication from the FortiGate-5005FA2 CLI

From the FortiGate-5005FA2 module CLI you can use the following steps to enable base backplane data communication.

1 Enter the following command to show the backplane interfaces:

config system global

set show-backplane-intf enable end

The base1, base2, fabric1, and fabric2 backplane interfaces now appear in all Interface lists.

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Powering off the FortiGate-5005FA2 module Quick Configuration Guide

Powering off the FortiGate-5005FA2 module

To avoid potential hardware problems, always shut down the FortiGate-5005FA2 operating system properly before removing the FortiGate-5005FA2 module from a chassis slot or before powering down the chassis.

To power off a FortiGate-5005FA2 module

1 Shut down the FortiGate-5005FA2 operating system:

• From the web-based manager, go to System > Status > System Operation, select Shutdown and then select Go.

• From the CLI enter execute shutdown

2 Remove the FortiGate- 50 05 FA2 module from the chassis slot.

Note: Once a shutdown operation is completed, the only way to restart the

FortiGate-5005FA2 module is to remove and reinsert it.

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For more information Fortinet documentation

For more information

Support for your Fortinet product is availab le as onlin e he lp fr om within the web-based manager, from the Tools and Documentation CD included with the product, on the Fortinet Technical Documentation web site, from the Fortinet Knowledge Center web site, as well as from Fortinet Technical Support.

Fortinet documentation

The most up-to-date publications and previous releases of Fortinet product documentation are available from the Fortinet Technical Documentation web site at http://docs.forticare.com. FortiGate-5000 series documentation is located in its own section of the site at http://docs.forticare.com/fgt5k.html.

Fortinet Tools and Documentation CD

All Fortinet documentation is available from th e Fortinet Tools and Documentation CD shipped with your Fortinet product. The documents on this CD are current for your product at shipping time. For the latest versions of all Fortinet documentation see the Fortinet Technical Documentation web site at http://docs.forticare.com.

Fortinet Knowledge Center

Additional Fortinet technical documentation is available from the Fortinet Knowledge Center. The knowledge center contains troubleshooting and how-to articles, FAQs, technical notes, and more. Visit the Fortinet Knowledge Center at

http://kc.forticare.com.

Comments on Fortinet technical documentation

Please send information about any errors or omissions in this document, or any Fortinet technical documentation, to techdoc@fortinet.com.

Customer service and technical support

Fortinet Technical Support provides services designed to make sure that your Fortinet systems install quickly, configure easily, and operate reliably in your network.

Please visit the Fortinet Technical Support web site at http://support.fortinet.com to learn about the technical support services that Fortinet provides.

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© Copyright 2007 Fortinet, Inc. All rights reserved. No part of this publication including text, examples, diagrams or illustrations may be reproduced, transmitted, or translated in any form or by any means, electronic, mechanical, manual, optical or otherwise, for any purpose, without prior written permission of Fortinet, Inc.

Trademarks

Dynamic Threat Prevention System (DTPS), APSecure, FortiASIC, FortiBIOS, FortiBridge, FortiClient, FortiGate, FortiGate Unified Threat Management System, FortiGuard, FortiGuard-Antispam, FortiGuard-Antivirus, FortiGuard-Intrusion, FortiGuard-Web, FortiLog, FortiAnalyzer, FortiManager, Fortinet, FortiOS, FortiPartner, FortiProtect, FortiReporter, FortiResponse, FortiShield, FortiVoIP, and FortiWiFi are trademarks of Fortinet, Inc. in the United States and/or other countries. The names of actual comp anies and products mentio ned herein may be the trademarks of their respective owners.

Regulatory compliance

FCC Class A Part 15 CSA/CUS

www.fortinet.com

FortiGate-5005FA2 Security System Guide

01-30000-0377-20070201