The information contained in this publication was correct at the time of going to
print. In the interest of continuous development, we reserve the right to change
specifications, design or equipment at any time without notice or obligation. No
part of this publication may be reproduced, transmitted, stored in a retrieval
system or translated into any language in any form by any means without our
written permission. Errors and omissions excepted.
2013 Flex (471)
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Introduction9
ABOUT THIS MANUAL
Thank you for choosing Ford. We recommend that you take some time to
get to know your vehicle by reading this manual. The more that you
know about it, the greater the safety and pleasure you will get from
driving it.
WARNING: Always drive with due care and attention when
using and operating the controls and features on your vehicle.
Note: This manual describes a range of product features and options,
sometimes before they are generally available. Therefore, you may find
options in this manual that are not found on your vehicle.
Note: Some of the illustrations in this manual may be used for different
models, so they may appear different than your vehicle. However, the
essential information in the illustrations is always correct.
Note: Always use and operate your vehicle in line with all applicable
laws and regulations.
Note: Pass on this manual when selling your vehicle. It is an integral
part of the vehicle.
This manual may qualify the location of a component as left-hand side or
right-hand side. The side is determined when facing forward in the seat.
A
A. Right-hand side
B. Left-hand side
B
Protecting the Environment
You must play your part in protecting the environment. Correct
vehicle usage and the authorized disposal of waste, cleaning
and lubrication materials are significant steps toward this aim.
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10Introduction
SYMBOL GLOSSARY
WARNING: You risk death or serious injury to yourself and
others if you do not follow the instruction highlighted by the
warning symbol.
These are some of the symbols you may see on your vehicle.
Symbol DescriptionSymbol DescriptionSymbol Description
Safety alertSee Owner’s
Manual
Avoid
smoking,
flames, or
sparks
Brake fluid –
non
petroleum
base
Check fuel
cap
Child seat
tether anchor
BatteryBattery acid
Brake systemCabin air
Child Safety
Door Lock
and Unlock
Cruise
control
Anti-lock
braking
system
filter
Child seat
lower anchor
Do not open
when hot
Engine air
filter
Engine oilExplosive gasFan warning
Fasten safety
belt
Engine
coolant
Front airbagFront fog
2013 Flex (471)
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Engine
coolant
temperature
lamps
Introduction11
Symbol DescriptionSymbol DescriptionSymbol Description
Fuel pump
reset
Heated rear
window
Lighting
control
Panic alarmParking aid
Fuse
compartment
Interior
luggage
compartment
release
Low tire
pressure
warning
system
Hazard
warning
flasher
Jack
Maintain
correct fluid
level
Parking
brake system
Power
steering fluid
Service
engine soon
Windshield
defrost and
demist
Power
windows
front and
rear
Side airbagStability
Windshield
washer and
wiper
Power
window
lockout
control
2013 Flex (471)
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12Introduction
DATA RECORDING
Service Data Recording
Service data recorders in your vehicle are capable of collecting and
storing diagnostic information about your vehicle. This potentially
includes information about the performance or status of various systems
and modules in the vehicle, such as engine, throttle, steering or brake
systems. In order to properly diagnose and service your vehicle, Ford
Motor Company, Ford of Canada, and service and repair facilities may
access or share among them vehicle diagnostic information received
through a direct connection to your vehicle when diagnosing or servicing
your vehicle. Additionally, when your vehicle is in for service or repair,
Ford Motor Company, Ford of Canada, and service and repair facilities
may access or share among them data for vehicle improvement purposes.
For U.S. only (if equipped), if you choose to use the SYNC® Vehicle
Health Report, you consent that certain diagnostic information may also
be accessed electronically by Ford Motor Company and Ford authorized
service facilities, and that the diagnostic information may be used for any
purpose. See the SYNC® chapter for more information.
Event Data Recording
This vehicle is equipped with an event data recorder (EDR). The
main purpose of an EDR is to record, in certain crash or near
crash-like situations, such as an airbag deployment or hitting a
road obstacle; this data will assist in understanding how a
vehicle’s systems performed. The EDR is designed to record data
related to vehicle dynamics and safety systems for a short period
of time, typically 30 seconds or less. The EDR in this vehicle is
designed to record such data as:
• How various systems in your vehicle were operating;
• Whether or not the driver and passenger safety belts were
buckled/fastened;
• How far (if at all) the driver was depressing the accelerator
and/or the brake pedal;
• How fast the vehicle was travelling;
• Where the driver was positioning the steering wheel.
This data can help provide a better understanding of the
circumstances in which crashes and injuries occur.
Note: EDR data is recorded by your vehicle only if a non-trivial
crash situation occurs; no data is recorded by the EDR under
normal driving conditions and no personal data or information
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Introduction13
(e.g., name, gender, age, and crash location) is recorded (see
limitations regarding 911 Assist and Traffic, Directions and
Information privacy below). However, parties, such as law
enforcement, could combine the EDR data with the type of
personally identifying data routinely acquired during a crash
investigation.
To read data recorded by an EDR, special equipment is required,
and access to the vehicle or the EDR is needed. In addition to the
vehicle manufacturer, other parties, such as law enforcement,
that have such special equipment, can read the information if
they have access to the vehicle or the EDR. Ford Motor Company
and Ford of Canada do not access event data recorder
information without obtaining consent, unless pursuant to court
order or where required by law enforcement, other government
authorities or other third parties acting with lawful authority.
Other parties may seek to access the information independently
of Ford Motor Company and Ford of Canada.
Note: Including to the extent that any law pertaining to Event Data
Recorders applies to SYNC® or its features, please note the
following: Once 911 Assist (if equipped) is enabled (set ON), 911
Assist may, through any paired and connected cell phone, disclose
to emergency services that the vehicle has been in a crash involving
the deployment of an airbag or, in certain vehicles, the activation of
the fuel pump shut-off. Certain versions or updates to 911 Assist
may also be capable of being used to electronically or verbally
provide to 911 operators the vehicle location (such as latitude and
longitude), and/or other details about the vehicle or crash or
personal information about the occupants to assist 911 operators
to provide the most appropriate emergency services. If you do not
want to disclose this information, do not activate the 911 Assist
feature. See your SYNC® chapter for more information.
Additionally, when you connect to Traffic, Directions and Information
(if equipped, U.S. only), the service uses GPS technology and
advanced vehicle sensors to collect the vehicle’s current location,
travel direction, and speed (“vehicle travel information”), only to
help provide you with the directions, traffic reports, or business
searches that you request. If you do not want Ford or its vendors to
receive this information, do not activate the service. Ford Motor
Company and the vendors it uses to provide you with this
information do not store your vehicle travel information. For more
information, see Traffic, Directions and Information, Terms and
Conditions. See your SYNC® chapter for more information.
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14Introduction
CALIFORNIA PROPOSITION 65
WARNING: Some constituents of engine exhaust, certain vehicle
components, certain fluids contained in vehicles and certain
products of component wear contain or emit chemicals known to the
State of California to cause cancer and birth defects or other
reproductive harm.
PERCHLORATE MATERIAL
Note: Certain components in your vehicle, such as airbag modules,
safety belt pretensioners, and remote control batteries, may contain
perchlorate material. Special handling may apply for service or vehicle
end of life disposal. See www.dtsc.ca.gov/hazardouswaste/perchlorate for
more information.
FORD CREDIT (U.S. ONLY)
Ford Credit offers a full range of financing and lease plans to help you
acquire your vehicle. If you have financed or leased your vehicle through
Ford Credit, thank you for your business.
For your convenience, we offer a number of ways to contact us, as well
as help manage your account.
Phone: 1-800-727-7000
For more information regarding Ford Credit, as well as access to
Account Manager, please go to www.fordcredit.com.
REPLACEMENT PARTS RECOMMENDATION
Your vehicle has been built to the highest standards using quality parts.
We recommend that you demand the use of genuine Ford and Motorcraft
parts whenever your vehicle requires scheduled maintenance or repair.
You can clearly identify genuine Ford and Motorcraft parts by looking for
the Ford, FoMoCo or Motorcraft branding on the parts or their
packaging.
Scheduled Maintenance and Mechanical Repairs
One of the best ways for you to make sure that your vehicle provides
years of service is to have it maintained in line with our
recommendations using parts that conform to the specifications detailed
in this owner’s manual. Genuine Ford and Motorcraft parts meet or
exceed these specifications.
2013 Flex (471)
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Introduction15
Collision Repairs
We hope that you never experience a collision, but accidents do happen.
Genuine Ford replacement collision parts meet our stringent
requirements for fit, finish, structural integrity, corrosion protection and
dent resistance. During vehicle development, we validate that these parts
deliver the intended level of protection as a whole system. A great way
to know for sure you are getting this level of protection is to use genuine
Ford replacement collision parts.
Warranty on Replacement Parts
Genuine Ford and Motorcraft replacement parts are the only
replacement parts that benefit from a Ford Warranty. Damage caused to
your vehicle as a result of the failure of non-Ford parts may not be
covered by the Ford Warranty. For additional information, see the terms
and conditions of the Ford Warranty.
SPECIAL NOTICES
New Vehicle Limited Warranty
For a detailed description of what is covered and what is not covered by
your vehicle’s New Vehicle Limited Warranty, see the warranty
information that is provided to you along with your owner’s manual.
Special Instructions
For your added safety, your vehicle is fitted with sophisticated electronic
controls.
WARNING: Please read the Supplementary Restraints System
chapter. Failure to follow the specific warnings and instructions
could result in personal injury.
WARNING: Front seat mounted rear-facing child or infant seats
should NEVER be placed in front of an active passenger airbag.
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16Introduction
MOBILE COMMUNICATIONS EQUIPMENT
Using mobile communications equipment is becoming increasingly
important in the conduct of business and personal affairs. However, you
must not compromise your own or others’ safety when using such
equipment. Mobile communications can enhance personal safety and
security when appropriately used, particularly in emergency situations.
Safety must be paramount when using mobile communications
equipment to avoid negating these benefits.
Mobile communication equipment includes, but is not limited to, cellular
phones, pagers, portable email devices, text messaging devices and
portable two-way radios.
WARNING: Driving while distracted can result in loss of vehicle
control, accident and injury. Ford strongly recommends that you
use extreme caution when using any device or feature that may take
your focus off the road. Your primary responsibility is the safe operation
of your vehicle. We recommend against the use of any handheld device
while driving, encourage the use of voice operated systems when
possible and that you become aware of applicable state and local laws
that may affect use of electronic devices while driving.
EXPORT UNIQUE (NON–UNITED STATES/CANADA) VEHICLE
SPECIFIC INFORMATION
For your particular global region, your vehicle may be equipped with
features and options that are different from the features and options that
are described in this owner’s manual. A market unique supplement may
be supplied that complements this book. By referring to the market
unique supplement, if provided, you can properly identify those features,
recommendations and specifications that are unique to your vehicle. This
owner’s manual is written primarily for the U.S. and Canadian Markets.
Features or equipment listed as standard may be different on units built
for Export. See this owner’s manual for all other required
information and warnings.
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Child Safety17
GENERAL INFORMATION
See the following sections for directions on how to properly use safety
restraints for children.
WARNING: Always make sure your child is secured properly in a
device that is appropriate for their height, age and weight. Child
safety restraints must be bought separately from your vehicle. Failure
to follow these instructions and guidelines may result in an increased
risk of serious injury or death to your child.
WARNING: All children are shaped differently. The
recommendations for safety restraints are based on probable
child height, age and weight thresholds from NHTSA and other safety
organizations, or are the minimum requirements of law. Ford
recommends checking with a NHTSA Certified Child Passenger Safety
Technician and consulting your pediatrician to make sure your child
seat is appropriate for your child, and is compatible with and properly
installed in your vehicle. To locate a child seat fitting station and CPST,
contact the NHTSA toll free at 1-888-327-4236 or locate NHTSA on the
internet. In Canada, check with your local St. John Ambulance office
for referral to a CPST or for further information, contact your provincial
ministry of transportation, or locate your local St. John Ambulance
office by searching for St. John Ambulance on the internet, or
Transport Canada at 1–800–333–0371 (http://www.tc.gc.ca). Failure to
properly restrain children in safety seats made especially for their
height, age, and weight may result in an increased risk of serious injury
or death to your child.
Recommendations for Safety Restraints for Children
Infants
or
toddlers
Child size, height, weight, or
age
Children weighing 40 lb (18 kg) or
less (generally age four or
younger).
Recommended
restraint type
Use a child safety seat
(sometimes called an
infant carrier,
convertible seat, or
toddler seat).
2013 Flex (471)
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18Child Safety
Recommendations for Safety Restraints for Children
Child size, height, weight, or
age
Small
children
Larger
children
• You are required by law to properly use safety seats for infants and
toddlers in the United States and Canada.
• Many states and provinces require that small children use approved
booster seats until they reach age eight, a height of 4 feet 9 inches
(1.45 meters) tall, or 80 pounds (36 kilograms). Check your local and
state or provincial laws for specific requirements about the safety of
children in your vehicle.
• When possible, always properly restrain children twelve (12) years of
age and under in a rear seating position of your vehicle. Accident
statistics suggest that children are safer when properly restrained in
the rear seating positions than in a front seating position. See FrontPassenger Sensing System in the Supplementary Restraints System
chapter for more information.
Children who have outgrown or no
longer properly fit in a child safety
seat (generally children who are
less than 4 ft. 9 in. (1.45 m) tall,
are greater than age four (4) and
less than age twelve (12), and
between 40 lb (18 kg) and 80 lb
(36 kg) and upward to 100 lb
(45 kg) if recommended by your
child restraint manufacturer).
Children who have outgrown or no
longer properly fit in a
belt-positioning booster seat
(generally children who are at
least 4 ft. 9 in. (1.45 m) tall or
greater than 80 lb (36 kg) or
100 lb (45 kg) if recommended by
child restraint manufacturer).
Recommended
restraint type
Use a belt-positioning
booster seat.
Use a vehicle safety
belt having the lap belt
snug and low across the
hips, shoulder belt
centered across the
shoulder and chest, and
seat back upright.
2013 Flex (471)
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Child Safety19
CHILD SEATS
Use a child safety seat (sometimes
called an infant carrier, convertible
seat, or toddler seat) for infants,
toddlers or children weighing
40 pounds (18 kilograms) or less
(generally age four or younger).
CHILD SEAT POSITIONING
WARNING: Airbags can kill or injure a child in a child seat.
NEVER place a rear-facing child seat in front of an active airbag.
If you must use a forward-facing child seat in the front seat, move the
vehicle seat upon which the child seat is installed all the way back.
When possible, all children age 12 and under should be properly
restrained in a rear seating position. If all children cannot be seated and
restrained properly in a rear seating position, properly restrain the
largest child in the front seat.
WARNING: Always carefully follow the instructions and warnings
provided by the manufacturer of any child restraint to determine if
the restraint device is appropriate for your child’s size, height, weight, or
age. Follow the child restraint manufacturer’s instructions and warnings
provided for installation and use in conjunction with the instructions and
warnings provided by your vehicle manufacturer. A safety seat that is
improperly installed or utilized, is inappropriate for your child’s height, age,
or weight or does not properly fit the child may increase the risk of serious
injury or death.
WARNING: Never let a passenger hold a child on his or her lap
while your vehicle is moving. The passenger cannot protect the
child from injury in a crash, which may result in serious injury or death.
WARNING: Never use pillows, books, or towels to boost a child.
They can slide around and increase the likelihood of injury or
death in a crash.
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20Child Safety
WARNING: Always restrain an unoccupied child seat or booster
seat. These objects may become projectiles in a crash or sudden
stop, which may increase the risk of serious injury.
WARNING: Never place, or allow a child to place, the shoulder
belt under a child’s arm or behind the back because it reduces
the protection for the upper part of the body and may increase the risk
of injury or death in a crash.
WARNING: Do not leave children or pets unattended in your
vehicle.
Use any attachment method as indicated below
by X.
LATCH
(lower
Restraint
Type
Rear-facing
child seat
Forwardfacing child
seat
Forwardfacing child
seat
Note: The child seat must rest tightly against the vehicle seat upon
which it is installed. It may be necessary to lift or remove the head
restraint. See the Seats chapter for information on head restraints.
Child
Weight
Up to
48 lb
(21 kg)
Up to
48 lb
(21 kg)
Over
48 lb
(21 kg)
anchors
and top
tether
anchor)
LATCH
(lower
anchors
only)
XX
XXX
Safety
belt
and
top
tether
anchor
Safety
belt and
LATCH
(lower
anchors
and top
tether
anchor)
XX
Safety
belt
only
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Child Safety21
BOOSTER SEATS
WARNING: Never place, or allow a child to place, the shoulder
belt under a child’s arm or behind the back because it reduces
the protection for the upper part of the body and may increase the risk
of injury or death in a crash.
Use a belt-positioning booster seat for children who have outgrown or no
longer properly fit in a child safety seat (generally children who are less
than 4 feet 9 inches (1.45 meters) tall, are greater than age four (4) and
less than age twelve (12), and between 40 pounds (18 kilograms) and
80 pounds (36 kilograms) and upward to 100 pounds (45 kilograms) if
recommended by your child restraint manufacturer). Many state and
provincial laws require that children use approved booster seats until
they reach age eight (8), a height of 4 feet 9 inches (1.45 meters) tall, or
80 pounds (36 kilograms).
Booster seats should be used until you can answer YES to ALL of these
questions when the child is seated without a booster seat.
• Can the child sit all the way
back against their vehicle seat
with knees bent comfortably at
the edge of the seat cushion?
• Can the child sit without
slouching?
• Does the lap belt rest low across the hips?
• Is the shoulder belt centered on the shoulder and chest?
• Can the child stay seated like this for the whole trip?
Always use booster seats in conjunction with your vehicle lap and
shoulder belt.
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22Child Safety
Types of Booster Seats
• Backless booster seats
If your backless booster seat has a removable shield, remove the shield.
If a vehicle seating position has a low seat back or no head restraint, a
backless booster seat may place your child’s head (as measured at the
tops of the ears) above the top of the seat. In this case, move the
backless booster to another seating position with a higher seat back or
head restraint and lap and shoulder belts, or consider using a high back
booster seat.
• High back booster seats
If, with a backless booster seat, you cannot find a seating position that
adequately supports your child’s head, a high back booster seat would be
a better choice.
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Child Safety23
Children and booster seats vary in size and shape. Choose a booster that
keeps the lap belt low and snug across the hips, never up across the
stomach, and lets you adjust the shoulder belt to cross the chest and
rest snugly near the center of the shoulder. The following drawings
compare the ideal fit (center) to a shoulder belt uncomfortably close to
the neck and a shoulder belt that could slip off the shoulder. The
drawings also show how the lap belt should be low and snug across the
child’s hips.
If the booster seat slides on the vehicle seat upon which it is being used,
placing a rubberized mesh sold as shelf or carpet liner under the booster
seat may improve this condition. Do not introduce any item thicker than
this under the booster seat. Check with the booster seat manufacturer’s
instructions.
2013 Flex (471)
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24Child Safety
INSTALLING CHILD SEATS
Using Lap and Shoulder Belts
WARNING: Airbags can kill or injure a child in a child seat.
NEVER place a rear-facing child seat in front of an active airbag.
If you must use a forward-facing child seat in the front seat, move the
seat all the way back.
WARNING: Children 12 and under should be properly restrained
in the rear seat whenever possible.
WARNING: Depending on where you secure a child restraint,
and depending on the child restraint design, you may block
access to certain safety belt buckle assemblies and/or LATCH lower
anchors, rendering those features potentially unusable. To avoid risk of
injury, occupants should only use seating positions where they are able
to be properly restrained.
When installing a child safety seat with combination lap/shoulder belts:
• Use the correct safety belt buckle for that seating position.
• Insert the belt tongue into the proper buckle until you hear a snap
and feel it latch. Make sure the tongue is securely fastened in the
buckle.
• Keep the buckle release button pointing up and away from the safety
seat, with the tongue between the child seat and the release button,
to prevent accidental unbuckling.
• Place your vehicle seat back in the upright position.
• For second row seating positions, if needed, the recliner may be
adjusted slightly to improve child seat fit. If needed the head
restraints may be removed.
• For third row seating positions the head restraints may be stowed to
improve child seat fit, if needed. See Rear seats in the Seats chapter
for information on folding the head restraints.
• Put the safety belt in the automatic locking mode. See Step 5 below.
This vehicle does not require the use of a locking clip.
2013 Flex (471)
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Child Safety25
Perform the following steps when installing the child seat with
combination lap and shoulder belts:
Note: Although the child seat illustrated is a forward facing child seat,
the steps are the same for installing a rear facing child seat.
Note: The Lock-off device on some child restraints may not
accommodate the shoulder portion of the inflatable safety belt. Follow all
instructions provided by the manufacturer of the child restraint
regarding the necessary and proper use of the Lock-off device. In some
instances these devices have been provided only for use in vehicles with
safety belt systems that would otherwise require a locking clip. This
vehicle does not require the use of a locking clip.
1. Position the child safety seat in a
seat with a combination lap and
shoulder belt.
2. After positioning the child safety seat in the proper seating position,
do the following:
• Standard safety belt: pull down
on the shoulder belt and then
grasp the shoulder belt and lap
belt together behind the belt
tongue.
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26Child Safety
• Inflatable safety belt: grasp the
shoulder belt and lap belt together
behind the belt tongue.
3. While holding the shoulder and
lap belt portions together, route the
tongue through the child seat
according to the child seat
manufacturer’s instructions. Be sure
the belt webbing is not twisted.
4. Insert the belt tongue into the proper buckle (the buckle closest to
the direction the tongue is coming from) for that seating position until
you hear a snap and feel the latch engage. Make sure the tongue is
latched securely by pulling on it.
• Standard safety belt buckle
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Child Safety27
• Inflatable safety belt buckle
5. To put the retractor in the automatic locking mode, do the following;
• Standard safety belt: grasp the
shoulder portion of the belt and
pull downward until all of the
belt is pulled out.
• Inflatable safety belt: grasp the lap
portion of the inflatable safety belt
and pull upward until all of the belt
is pulled out.
Note: Unlike the standard safety belt, the inflatable safety belt’s unique
lap portion locks the child seat for installation. The ability for the
shoulder portion of the belt to move freely is normal, even after the lap
belt has been put into the automatic locking mode.
6. Allow the belt to retract to remove slack. The belt will click as it
retracts to indicate it is in the automatic locking mode.
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28Child Safety
7. Try to pull the belt out of the retractor to make sure the retractor is
in the automatic locking mode (you should not be able to pull more belt
out). If the retractor is not locked, repeat Steps 5 and 6.
8. Remove remaining slack from the belt. Force the seat down with extra
weight, e.g., by pressing down or kneeling on the child restraint while
pulling up on the shoulder belt (for standard safety belt) or pulling down
on the lap belt (for inflatable safety belt) in order to force slack from the
belt. This is necessary to remove the remaining slack that will exist once
the extra weight of the child is added to the child restraint. It also helps
to achieve the proper snugness of the child seat to your vehicle.
Sometimes, a slight lean toward the buckle will additionally help to
remove remaining slack from the belt.
• Standard safety belt
• Inflatable safety belt
9. Attach the tether strap (if the child seat is equipped). See Using
Tether Straps later in this chapter.
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Child Safety29
10. Before placing the child in the
seat, forcibly move the seat forward
and back to make sure the seat is
securely held in place. To check
this, grab the seat at the belt path
and attempt to move it side to side
and forward and back. There should
be no more than 1 inch (2.5 cm) of
movement for proper installation.
Ford recommends checking with a NHTSA Certified Child Passenger
Safety Technician (CPST) to make certain the child restraint is properly
installed. In Canada, check with your local St. John Ambulance office for
referral to a CPST.
Using Lower Anchors and Tethers for CHildren (LATCH)
WARNING: Never attach two child safety seats to the same
anchor. In a crash, one anchor may not be strong enough to hold
two child safety seat attachments and may break, causing serious injury
or death.
WARNING: Depending on where you secure a child restraint,
and depending on the child restraint design, you may block
access to certain safety belt buckle assemblies or LATCH lower
anchors, rendering those features potentially unusable. To avoid risk of
injury, occupants should only use seating positions where they are able
to be properly restrained.
The LATCH system is composed of three vehicle anchor points: two lower
anchors located where seat back and seat cushion meet (called the seat
bight) and one top tether anchor located behind that seating position.
LATCH compatible child safety seats have two rigid or webbing mounted
attachments that connect to the two lower anchors at the LATCH
equipped seating positions in your vehicle. This type of attachment
method eliminates the need to use safety belts to attach the child seat,
however the safety belt can still be used to attach the child seat. For
forward-facing child seats, the top tether strap must also be attached to
the proper top tether anchor, if a top tether strap has been provided
with your child seat.
2013 Flex (471)
Owners Guide gf, 3rd Printing, December 2012
USA (fus)
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