Ford F-650 2008, F-750 2008 Warranty
CUSTOMER ASSISTANCE
Your satisfaction is our #1 goal. If you have questions or concerns about
your vehicle, we suggest you follow these steps:
1. Contact your Sales Representative or Service Advisor at your selling/
servicing dealership.
2. If the inquiry or concern remains unresolved, contact the Sales Manager or Service Manager at the dealership.
3. If the inquiry or concern cannot be resolved at the dealership level,
please contact the Ford Customer Relationship Center.
In the United States:
Ford Motor Company
Commercial Vehicle Hotline
16800 Executive PL. Dr.
Dearborn, MI 48126-4207
1-800-343-5338
www.fleet.ford.com
In Caribbean, Central America, Israel and
Sub-Saharan Africa:
Ford Motor Company
Ford Export Operations
Attention: Owner Relations
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, MI 48101
Telephone: (313) 594-4857
Fax: (313) 390-0804
E-mail: wdmocac@ford.com
In Middle East & North Africa:
Ford Middle East & North Africa
Customer Assistance Center
API World Tower, 17th Floor
Sheikh Zayed Road
Dubai, United Arab Emirates
Telephone: 971-4-3326084
Fax: 971-4-3327299
E-mail: menacac@ford.com
In Canada:
Ford Motor Company
of Canada, Limited
Customer Relationship Centre
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD)
In Puerto Rico and Virgin Islands:
Ford International Business
Development, Inc.
Customer Assistance Center
P.O. Box 11957
Caparra Heights Station
San Juan, PR 00922-1957
Telephone: (787) 782-5959 Ext. 233
Fax: (787) 781-8975
E-mail: prcac@ford.com
Table of Contents
1. INTRODUCTION 1
IMPORTANT INFORMATION YOU SHOULD KNOW
2.
If You Need Customer Assistance
Know When Your Warranty Begins
Check Your Vehicle
Maintain Your Vehicle Properly
Do Warranties Apply in Other Countries?
Where to Go for Service
If You Need Emergency Service
Who Pays for Warranty Repairs?
Other Manufacturers’ Warranties
3. THE NEW TRUCK LIMITED WARRANTY FOR
YOUR 2008-MODEL TRUCK
Limitations and Disclaimers
What Is Covered?
What Is Not Covered?
4. ROADSIDE SERVICE ASSISTANCE
(United States, Puerto Rico, and U.S. Virgin Islands)
5. FEDERAL REQUIREMENTS FOR EMISSIONS
WARRANTIES 16
6. CALIFORNIA REQUIREMENTS FOR EMISSIONS
WARRANTY 18
What Is Covered?
What Is Not Covered?
7. ADDITIONAL INFORMATION ABOUT YOUR
EMISSIONS WARRANTY COVERAGE, UNDER
FEDERAL AND CALIFORNIA REQUIREMENTS 20
8. NOISE EMISSIONS WARRANTY 22
9. FORD EXTENDED SERVICE PLAN 23
10. HOW TO APPLY FOR A DELAYED WARRANTY
START DATE OR IN-TRANSIT MILEAGE
ACCUMULATION EXTENSION 24
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1. Introduction
Ford Motor Company and your selling dealer thank you for selecting
one of our quality products. Our commitment to you and your vehicle
begins with quality protection and service.
This booklet explains in detail the warranty coverage that applies to your
2008-model Ford truck. If you bought a previously owned 2008-model
truck, you are eligible for any remaining warranty coverage.
The warranty includes:
• New Truck Limited Warranty (pages 6-14)
• Emissions Defect Warranties which covers your emission control
system (pages 16-21)
• Noise Emissions Warranty (page 22)
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2. Important information you should know
IF YOU NEED CUSTOMER ASSISTANCE
Your Ford Motor Company dealer is available to assist you with all your
automotive needs. Please follow the procedures outlined in Customer
Assistance on the front page of this booklet.
If you require assistance directly from Ford Motor Company, contact the
Fleet Customer Information Center at 1-800-343-5338, or refer to
www.ford.com.
KNOW WHEN YOUR WARRANTY BEGINS
Your Warranty Start Date is the day you take delivery of your new vehicle or the day it is first put into service, whichever occurs first. Under
certain conditions, you may be eligible to request a delayed warranty
start date or intransit mileage accumulation extension. See page 24 to
see if you are eligible and for instructions on how to apply for this
change.
CHECK YOUR VEHICLE
We try to check vehicles carefully at the assembly plant and the dealership, and we usually correct any damage to paint, sheet metal, upholstery, or other appearance items. But occasionally something may slip
past us, and a customer may find that a vehicle was damaged before he
or she took delivery. If you see any damage when you receive your vehicle, notify your dealership within one week of the delivery date.
MAINTAIN YOUR VEHICLE PROPERLY
Your vehicle contains an Owner Guide which indicates the scheduled
maintenance required for your vehicle. Proper maintenance guards
against major repair expenses resulting from neglect or inadequate maintenance, and may help increase the value you receive when you sell or
trade your vehicle.
It is your responsibility to make sure all of the scheduled maintenance is
performed and that the materials used meet Ford engineering specifications. Failure to perform maintenance as specified in the Owner Guide
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will invalidate warranty coverage on parts affected by the lack of maintenance. Make sure that receipts for completed maintenance work are retained with the vehicle.
Your Ford Motor Company dealer has factory-trained technicians who
can perform the required maintenance using genuine Ford parts. The
dealership looks forward to meeting your every service need to maximize
your satisfaction with your vehicle.
DO WARRANTIES APPLY IN OTHER COUNTRIES?
The New Truck Limited Warranty and the Emissions Warranty described in this booklet apply to your vehicle if:
• it was originally purchased through Ford Worldwide Direct Marketing
Operations dealers or the Military Sales Program; or
• it was originally sold or leased by Ford Motor Company or one of its
dealers in the United States or U.S. Federalized Territories, and it was
originally registered/licensed and operated in the United States, U.S.
Federalized Territories, or Canada.
If you meet either of these two requirements, you do have warranty coverage when you travel with this vehicle outside the United States, U.S.
Federalized Territories, or Canada. In some cases, however, you may
have to pay the servicing Ford dealer in a foreign country for a repair
that is covered under U.S. warranty. If this happens, be sure to save the
paid repair order or invoice. You should present this document to a U.S.
Ford Motor Company dealer for warranty refund consideration. Refer to
www.Ford.com for additional customer assistance reference information.
WHERE TO GO FOR SERVICE
When you need warranty repairs, your selling dealer would like you to
return to it for that service, but you may also take your vehicle to another Ford Motor Company dealership authorized for warranty repairs.
Certain warranty repairs require special training though, so not all dealers are authorized to perform all warranty repairs. That means that, depending on the warranty repair needed, the vehicle may need to be
taken to another dealer. If a particular dealership cannot assist you, then
contact the Fleet Customer Information Center at 1-800-343-5338,
or www.ford.com.
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If your vehicle is equipped with:
• a diesel engine manufactured by Caterpillar (including the exhaust
system with catalytic converter),
• a diesel engine manufactured by Cummins, or
• a transmission manufactured by Allison, warranty service on the en-
gine or transmission may be performed only by Ford dealerships that
are authorized to service these engines or transmissions, or by other
dealerships or distributors authorized by the manufacturer of the Caterpillar or Cummins diesel engines or Allison transmission.
IF YOU NEED EMERGENCY SERVICE
If you need parts and service information away from your local servicing
dealer’s area, call the Fleet Customer Information Center at
1-800-343-5338. If you have an emergency and Ford, Motorcraft, or remanufactured parts authorized by Ford Motor Company are not readily
available from a Ford dealer, you may choose to use other parts to get
the repairs done quickly. If you decide to use parts other than Ford or
Motorcraft parts, or remanufactured parts authorized by Ford, you
should be aware that they may not be equivalent to Ford parts in performance, quality, and durability. If you use replacement parts other than
those recommended by Ford, Ford Motor Company does not warrant
these parts and will not be responsible for any damage they may cause
to your truck.
WHO PAYS FOR WARRANTY REPAIRS?
You will not be charged for repairs covered by any applicable warranty
during the stated coverage periods, unless specifically stated elsewhere
in this guide.
Some states may require a tax on all or a portion of warranty repairs.
Where state law allows, the tax must be paid by you, the owner of the
vehicle.
Sometimes Ford may offer a special adjustment program to pay all or
part of the cost of certain repairs beyond the terms of the applicable
warranty. Check with your dealer or call the Fleet Customer Informa-
tion Center at 1-800-343-5338 or www.ford.com to learn whether
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any adjustment program is applicable to your vehicle. Please have your
vehicle identification number available.
OTHER MANUFACTURERS’ WARRANTIES
The warranty coverage in this booklet deals only with Ford Motor Company warranties. Some parts of your vehicle are not manufactured by
Ford and are warranted by another manufacturer, including Cummins
diesel engine, Caterpillar diesel engine (including the exhaust system
with catalytic converter), and Allison transmission. Check with your selling dealer for information about which of your vehicle’s parts are covered
by warranties from other manufacturers.
The warranty coverage on tires is usually based on tread wear. Because
the tires on your vehicle are warranted by the tire manufacturer and not
by Ford Motor Company or your selling dealer, you should check the tire
warranty or consult an authorized dealer or distributor of the tire manufacturer.
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3. The New Truck Limited Warranty
LIMITATIONS AND DISCLAIMERS
All of the warranties in this booklet are subject to the following limitations and disclaimers:
The warranties in this booklet are the only warranties applicable to
your vehicle. There are no other warranties, express or implied, including, but not limited to, any implied warranties of merchantability
or fitness for a particular purpose. Ford Motor Company does not assume or authorize anyone to assume for it any other obligation or liability in connection with your truck or this warranty.
Ford and its dealers reserve the right to make changes in or additions
to vehicles built or sold by them at any time without incurring any
obligation to make the same or similar changes or additions to vehicles previously built or sold.
Ford and its dealers also reserve the right to provide post-warranty
repairs, conduct recalls, or extend the warranty coverage period for
certain vehicles or vehicle populations, at the sole discretion of Ford.
The fact that Ford has provided such measures to a particular vehicle
or vehicle population in no way obligates Ford to provide similar accommodations to other owners of similar vehicles.
As a condition of these warranties, you are responsible for properly
using, maintaining, and caring for your vehicle as outlined in your
Owner Guide and Scheduled Maintenance Guide. Ford recommends
that you maintain copies of all maintenance records and receipts for
review by Ford.
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Ford Motor Company and your dealer are not responsible for any time
or income that you lose, for any inconvenience you might be caused,
for the loss of your transportation, or use of your vehicle, the cost of
rental vehicles, fuel, telephone, travel, meals, or lodging, the loss of
personal or commercial property, the loss of revenue or for any other
incidental or consequential damages you may have.
Punitive, exemplary, or multiple damages may not be recovered unless
applicable law prohibits their disclaimer.
You may not bring any warranty-related claim as a class representative, a private attorney general, a member of a class of claimants or in
any other representative capacity.
Ford shall not be liable for any damages caused by delay in delivery or
furnishing of any products and/or services.
The warranties contained in this booklet and all questions regarding
their enforceability and interpretation are governed by the law of the
state in which you purchased your Ford vehicle.
Ford truck dealers will repair, replace, or adjust all parts that are found
to be defective in factory-supplied materials or workmanship, with the
following exceptions:
• Diesel engines manufactured by Cummins
• Diesel engine (including the exhaust system with catalytic converter)
manufactured by Caterpillar
• Allison transmission
• Tires
• Non-Ford components (see page 5 for explanation)
The parts listed above are warranted by their respective manufacturers
and not by Ford Motor Company.
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This chart gives a general summary of your coverage under the New
Truck Limited Warranty. Please refer to the description of warranty coverage for more specific information.
For each type of coverage, the chart shows two measures:
• months/years in service
• miles driven
The measure that occurs first determines how long your coverage lasts.
For more details on coverage, see:
➡ What Is Covered? (page 9-11)
➡ What Is Not Covered? (pages 11-14)
Warranty Coverage for 2008-Model
F-650/F-750 Truck
(years or miles, whichever occurs first)
COVERAGE
Basic
Corrosion
Emissions Federal
Emissions California
Frame
Noise Emissions
Two
Years
Three
Years
Unlimited Miles
Four
Years
Unlimited Miles
Five
Years
Life of
Truck
100,000 Miles
100,000 Miles
Unlimited Miles
Your truck may have a separate engine warranty coverage provided by
the engine manufacturer. See the information provided to you by the engine manufacturer.
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