Follett HCE1010A Service Manual
HCE1010A/W, HCE1410A/W, HME1010A/W, HME1410A/W
Horizon Elite™ 230 V/50 Hz Ice Machines (Self-contained)
Order parts online
www.follettice.com
Operation and Service Manual
Following installation, please forward this manual
to the appropriate operations person.
801 Church Lane • Easton, PA 18040, USA
HCE1010A/W, HME1010A/W, HCE1410A/W, HME1410A/W 1
Toll free (877) 612-5086 • +1 (610) 252-7301
www.follettice.com
01096155R00
CAUTION!
• This appliance should be connected by a qualied person in accordance with application codes.
• If the supply cord is damaged, it must be replaced by the manufacturer, its service agent or similarly qualied
persons in order to avoid a hazard.
• Connect to potable water supply only.
• This appliance can be used by children aged 8 years and above and persons with reduced physical, sensory,
or mental capabilities, or lack of experience and knowledge if they have been given supervision or instruction
concerning use of the appliance in a safe way and understand the hazards involved. Children should be
supervised to ensure that they do not play with the appliance.
• This appliance is intended to be used for household and similar applications such as staff kitchen areas
in shops, offices and other working environments; farm houses and by clients in hotels, motels and
other residential type environments; bed and breakfast type environments; catering and similar non-retail
applications.
• WARNING! To avoid a hazard due to instability of the appliance, it must be xed in accordance with the
instructions.
• Warranty does not cover exterior or outside installations.
• Moving parts. Do not operate with front cover removed.
• Hot parts. Do not operate with cover removed.
• To reduce risk of shock, disconnect power before servicing.
• To prevent circuit breaker overload, wait 15 minutes before restarting this unit. This allows the compressor to
equalize and the evaporator to thaw.
• Drain line must be vented.
• Water supply must be treated by a scale-inhibiting lter.
• Most ice machine cleaners contain citric or phosphoric acid, which can cause skin irritation. Read caution
label on product and follow instructions carefully.
• Ice is slippery. Maintain counters and oors around dispenser in a clean and ice-free condition.
• Ice is food. Follow recommended cleaning instructions to maintain cleanliness of delivered ice.
2 HCE1010A/W, HME1010A/W, HCE1410A/W, HME1410A/W
Contents
Welcome to Follett. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Before you begin ...............................................................................4
Specications ................................................................................. 5
Electrical ................................................................................... 5
Plumbing ................................................................................... 5
Ambient .................................................................................... 5
Heat rejection ............................................................................... 5
Ice production ............................................................................... 6
Dimensions and clearances .................................................................... 7
Operation .....................................................................................8
Cleaning/sanitizing and preventive maintenance (all models) ..........................................8
Service ...................................................................................... 12
Ice machine operation (all models) ............................................................. 12
“Bin full” detection system .....................................................................14
Electrical system ............................................................................ 15
Compressor data ........................................................................... 18
Gearmotor data ............................................................................ 18
Fan motor data ............................................................................. 18
Mechanical System ............................................................................ 19
Evaporator disassembly ...................................................................... 19
Evaporator reassembly ....................................................................... 22
Refrigeration system .........................................................................26
Troubleshooting ..............................................................................30
Replacement parts ............................................................................ 32
Evaporator assembly ........................................................................32
Air-cooled assembly .........................................................................34
Water-cooled assembly .......................................................................36
Electrical box ..............................................................................38
Integration kit – top-mount and RIDE remote ice delivery ........................................... 40
Skins assembly ............................................................................. 42
HCE1010A/W, HME1010A/W, HCE1410A/W, HME1410A/W 3
Welcome to Follett
Follett equipment enjoys a well-deserved reputation for excellent performance, long-term reliability and outstanding
after-the-sale support. To ensure that this equipment delivers the same degree of service, we ask that you review
the installation manual (provided as a separate document) before beginning to install the unit. Our instructions are
designed to help you achieve a trouble-free installation. Should you have any questions or require technical help at
any time, please call our technical service group at (877) 612-5086 or +1 (610) 252-7301.
Before you begin
After uncrating and removing all packing material, inspect the equipment for concealed shipping damage. If
damage
is found, notify the shipper immediately and contact Follett Corporation so that we can help in the ling of a claim,
if necessary.
Check your paperwork to determine which model you have. Follett model numbers are designed to provide
information about the type and capacity of Follett equipment. Following is an explanation of the different model
numbers in the series.
Chewblet® Ice Machine Model Number Configurations
HC 1400C SVA
MC Maestro™
Chewblet
(400 Series)
HC Horizon
Chewblet
(1000, 1400,
1650 Series)
HM Horizon
Micro Chewblet
C 208-230/60/1 (icemaking head)
®
Self-contained only.
D 115/60/1 (icemaking head)
Self-contained and remote. If remote
unit, high side is 208-230/60/1.
E 230/50/1 (icemaking head)
Self-contained only.
F 115/60/1 (icemaking head)
Remote only. High side is
208-230/60/3.
400 up to
454 lbs
(206kg)
1000/1010
up to
1036 lbs
(471kg)
1400/1410
up to
1450 lbs
(658kg)
1650 up to
1580 lbs
(717kg)
CondenserSeriesVoltageIcemaker
A Air-cooled, self-contained
W Water-cooled, self-contained
R Air-cooled, remote condensing unit
N Air-cooled, no condensing unit for
connection to parallel rack system
V Vision™
H Harmony™
B Ice storage bin
J Drop-in
M Ice Manager
diverter valve
system
ConfigurationApplication
S RIDE™
(RIDE remote
ice delivery
equipment)
T Top-mount
4 HCE1010A/W, HME1010A/W, HCE1410A/W, HME1410A/W
Specications
Electrical
Each ice machine requires its own separate circuit with electrical disconnect within 10 ft (6m).
Equipment ground required.
Standard electrical:
§ HCE1010: 230/50/1 (6 ft (2m) cord)
§ HME1410: 230/50/1 (6 ft (2m) cord)
§ Amperage: 1010A/W - XA,
1410A/W - XA
Plumbing
WARNING
This equipment to be installed with adequate backow protection to comply with applicable federal, state,
and local codes.
§ 3/8" OD push-in water inlet (connection inside machine) - 3/8" OD tubing required
§ 3/4" MPT drain
§ 1/4" FPT condenser inlet (water-cooled condenser only)
§ 1/4" FPT condenser drain (water-cooled condenser only)
Notes:
§ 3/4" non-vented drain line must slope a minimum of 1/4" per foot (6 mm per 30.4 cm run).
§ Drain to be hard piped and insulated.
§ Separate drains for ice machine and condenser.
§ Water shut-off recommended within 10 feet (3m).
§ Water supply must have particle ltration. Follett recommends the lter system that has integral scale inhibitors.
(Follett item# 00130286).
§ Follett does not recommend the use of water softeners or bowl scale inhibitors.
Ambient
Air temperature 100 F/38 C max. 50 F/10 C min.
Water temperature 90 F/32 C max. 45 F/7 C min.
Water pressure – potable 70 psi max. (483 kPa) 10 psi min. (89 kPa)
Note: Water-cooled condenser pressure 150 psi (1034 kPa)
Heat rejection
1010 1410
Air-cooled 11,300 BTU/hr 16,000 BTU/hr
Water-cooled 12,800 BTU/hr 16,400 BTU/hr
HCE1010A/W, HME1010A/W, HCE1410A/W, HME1410A/W 5
Ice production
Note: Water regulating valve set to maintain a 260 PSIG (95 F Saturated R404A) discharge pressure at all
conditions.
1010 Air-cooled ice machine capacity/24 hrs.
Ambient Air Temperature F/C
F 60 70 80 90 100
C 16 21 27 32 38
50 1160 1061 962 825 688 lbs
10 526 481 436 3 74 312 kg
60 1093 1001 909 795 681 lbs
16 496 454 412 361 309 kg
70 1026 941 857 765 6 74 lbs
21 465 427 389 345 306 kg
80 971 893 815 730 644 lbs
27 440 405 370 331 292 kg
90 917 845 773 694 614 lbs
Potable Water Temperature F/C
32 416 383 351 315 279 kg
1410 Air-cooled ice machine capacity/24 hrs.
Ambient Air Temperature F/C
F 60 70 80 90 100
C 16 21 27 32 38
50 1593 1466 1339 1230 112 1 lbs
10 723 665 609 558 508 kg
60 1518 1396 1275 1163 1052 lbs
16 689 633 578 528 477 kg
70 1442 1327 1 2 11 1097 982 lbs
21 654 602 549 498 445 kg
80 1394 1272 11 5 0 1050 950 lbs
27 632 577 522 476 431 kg
90 1345 1217 1089 1004 918 lbs
Potable Water Temperature F/C
32 610 552 494 455 416 kg
1010 Water-cooled ice machine capacity/24 hrs.
Evaporator Potable Water Temperature F/C
F 50 60 70 80 90
C 10 16 21 27 32
50 1096 1006 917 8 74 831 lbs
10 497 456 416 396 377 kg
60 1043 970 898 850 807 lbs
16 473 440 407 386 366 kg
70 1001 938 8 74 826 778 lbs
21 454 425 396 375 353 kg
80 947 888 830 787 745 lbs
27 430 403 376 357 338 kg
90 892 839 786 74 9 712 lbs
Condenser Water Temperature F/C
32 405 381 357 340 323 kg
1410 Water-cooled ice machine capacity/24 hrs.
Ambient Air Temperature F/C
F 50 60 70 80 90
C 10 16 21 27 32
50 1393 13 74 1335 1278 1201 lbs
10 632 623 606 580 545 kg
60 1368 1326 1284 1216 11 4 7 lbs
16 621 6 01 582 552 520 kg
70 1343 1278 1213 115 3 1093 lbs
21 609 580 550 523 496 kg
80 1328 1268 1207 1135 1063 lbs
27 602 575 547 515 482 kg
90 1313 1257 1201 111 6 1032 lbs
Condenser Water Temperature F/C
32 596 570 545 506 468 kg
6 HCE1010A/W, HME1010A/W, HCE1410A/W, HME1410A/W
Dimensions and clearances
§ Entire front of ice machine must be clear of obstructions/connections to allow removal.
§ 1" (26mm) clearance above ice machine for service.
§ 1" (26mm) minimum clearance on sides.
§ The intake and exhaust air grilles must provide at least 250 sq in (1615 sq cm) of open area.
§ Air-cooled ice machines – 18" (458 mm) minimum clearance between discharge and air intake-grilles.
1410 ONLY
1410 ONLY
A
C (1410 ONLY)
N
B
A 22.51" (57.2 cm)
D (1410 ONLY)
B 22.48" (57.1 cm)
C 25.15" (56.3 cm)
D 2.66" (6.8 cm)
E
G
F
E 20.84" (52.9 cm)
F 17.49" (44.4 cm)
G 15.00" (38.1 cm)
H 2.73" (6.9 cm)
I 2.30" (5.8 cm)
J 3.34" (8.5 cm)
H
I
J
K
L
M
K 10.44" (26.5 cm)
L 1.81" (4.6 cm)
M 28.50" (72.4 cm)
N 29.15" (74.0 cm)
HCE1010A/W, HME1010A/W, HCE1410A/W, HME1410A/W 7
Operation
Cleaning/sanitizing and preventive maintenance (all models)
Note: Do not use bleach to sanitize or clean the icemaker.
Preventive maintenance
Periodic cleaning of Follett’s icemaker system is required to ensure peak performance and delivery of clean,
sanitary ice. The recommended cleaning procedures that follow should be performed at least as frequently as
recommended, and more often if environmental conditions dictate.
Cleaning of the condenser can usually be performed by facility personnel. Cleaning of the icemaker system,
in most cases, should be performed by your facility’s maintenance staff or a Follett authorized service agent.
Regardless of who performs the cleaning, it is the operator’s responsibility to see that this cleaning is performed
according to the schedule below. Service problems resulting from lack of preventive maintenance will not be
covered under the Follett warranty.
Weekly exterior care
The exterior may be cleaned with a stainless cleaner such as 3M Stainless Steel Cleaner & Polish or equivalent.
Monthly condenser cleaning (air-cooled icemaker only)
1. Use a vacuum cleaner or stiff brush to carefully clean condenser coils of air-cooled icemakers to ensure
optimal performance.
2. When reinstalling counter panels in front of remote icemakers, be sure that ventilation louvers line up with
condenser air duct.
Semi-annual evaporator cleaning (every 6 months)
WARNING
• Wear rubber gloves and safety goggles (and/or face shield) when handling ice machine cleaner or sanitizer.
CAUTION
• Use only Follett approved SafeCLEAN Plus™ cleaning/sanitizing solution (part #01050863).
• DO NOT USE BLEACH.
• It is a violation of Federal law to use these solutions in a manner inconsistent with their labeling.
• Read and understand all labels printed on packaging before use.
Note: Complete procedure for cleaning an sanitizing MUST be followed. Ice must be collected for 10minutes
before putting ice machine back into service.
Fig. 1
1. Press the CLEAN button. The machine will drain. The
auger will run for a short time and then stop. Wait for
the LOW WATER light to come on.
LO WATER
8 HCE1010A/W, HME1010A/W, HCE1410A/W, HME1410A/W
2. Mix 1 gal. (3.8L) 120 F (49 C) water and one 7oz.
(198g) packet of Follett SafeClean Plus (P/N
01050863).
3. Using a 1 quart (1L) container, slowly ll cleaning cup
until CLEANER FULL light comes on. Do not overll.
4. Place one Sani-Sponge™ in remaining sanitizing and
cleaning solution and retain for Step 9.
Note: Do not use bleach to sanitize or clean the icemaker.
5. Replace cover on cleaner cup. Machine will clean,
then ush 3 times in approximately 15 minutes. Wait
until machine restarts.
Fig. 2
CLEANER FULL
Fig. 3
6. To clean/sanitize ice transport tube – Press power
switch OFF
15
Fig. 4
HCE1010A/W, HME1010A/W, HCE1410A/W, HME1410A/W 9
7. Disconnect coupling as shown.
8. Using disposable food service grade gloves, insert
dry Sani-Sponge.
9. Insert Sani-Sponge soaked in SafeClean Plus (from
Step 4).
10. Push both Sani-Sponges down ice transport tube
with supplied pusher tube.
Fig. 5
Fig. 6
1
16"
(407 mm)
11. Remove and discard 16 inch (407 mm) pusher tube.
2
3
Fig. 7
10 HCE1010A/W, HME1010A/W, HCE1410A/W, HME1410A/W
12. Reconnect coupling. Press power switch ON. Ice
pushes Sani-Sponges through ice transport tube.
13. Place a sanitary (2 gal. or larger) container in bin
or dispenser to collect Sani-Sponges and ice for 10
minutes.
14. Collect 5.5 lbs (3 kg) of ice from unit. Discard ice and
Sani-Sponges.
Fig. 8
Fig. 9
HCE1010A/W, HME1010A/W, HCE1410A/W, HME1410A/W 11
Service
Ice machine operation (all models)
Follett’s ice machine consists of ve distinct functional systems covered in detail as follows:
§ Water system
§ Electrical control system
§ Mechanical assembly
§ Refrigeration system
§ Bin full
The Horizon ice machine overview
The Follett Horizon ice machine uses a horizontal, cylindrical evaporator to freeze water on its inner surface. The
refrigeration cycle is continuous; there is no batch cycle. The evaporator is ooded with water and the level is
controlled by sensors in a reservoir. A rotating auger (17 RPM) continuously scrapes ice from the inner wall of the
evaporator. The auger moves harvested ice through the evaporator into an ice extrusion canal. The ice is forced
through a restrictive nozzle that squeezes out the water and creates the Chewblet. The continuous extrusion
process pushes the Chewblets through a transport tube into a dispenser or bin.
A solid state PC board controls and monitors the functionality of the ice machine. In addition to sequencing
electrical components, the board monitors various operational parameters. A full complement of indicator lights
allows visual status of the machine's operation. Additionally, the PC board controls the self-ushing feature of the
ice machine. The evaporator water is periodically drained and replenished to remove minerals and sediment.
A unique “bin full” detection system is incorporated in the Horizon ice machine. A switch located at the ice
discharge port of the machine detects the position of the transport tube. When the bin lls up with ice, the transport
tube moves out of the normal running position, and the switch turns the ice maker off. A domed housing at the end
of the transport tube contains the ice extrusion loads during shut down.
Harvest system diagram
Ice Transport Tube
Water Inlet
Compression
Nozzle
Auger
12 HCE1010A/W, HME1010A/W, HCE1410A/W, HME1410A/W
Water system
The water level in the evaporator is controlled by a feed solenoid and level detecting sensors. Referencing the
diagram below, water sensing probes extend down into the reservoir at the end of the evaporator assembly. The
system works via electrical conductivity as follows:
The probe labeled B is the common. When water is between any of the other probes and the common, the PC
board will sense the activation. During normal operation, the water level rises and falls between the Normal
High and Normal Low probes. As water is consumed to make ice, the level will fall until the Normal Low probe is
exposed, triggering the water feed solenoid on. Water will ll until the Normal High sensor is activated.
Note: The potable water total dissolved solids (TDS) content must be greater than 10 ppm for the water control
system to function properly. If using reverse osmosis water ltration system, ensure TDS level is greater than
10 ppm.
Water system diagram
Water level diagram
Common
Normal Hi
Normal Lo
Normal
Operating
Range
HCE1010A/W, HME1010A/W, HCE1410A/W, HME1410A/W 13
“Bin full” detection system
The Follett Horizon ice machine incorporates a unique “bin full” detection system that consists of the shuttle and
actuator. The shuttle incorporates a ag and switch. Referencing the gure below, the normal running position
of the ag is down, and the switch is closed. When the bin lls to the top and ice can no longer move through
the tube, the machine will force the shuttle ag up, opening the switch and shutting the machine off. The shuttle
actuator, located above the ice bin allows the ice to curl up within it when the bin is full. In this way, there are no
loads generated that would tend to lift off the lid of the bin.
Shuttle ag and sensor
Shuttle actuator
Running
Running Off
Off
14 HCE1010A/W, HME1010A/W, HCE1410A/W, HME1410A/W
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