Follett HCE1000W, HCE1000A User Manual
HCE1000A, HCE1000W 50Hz Icemakers
Order parts online
www.follettice.com
Operation and Service Manual
After Serial Number C20000
Following installation, please forward this manual
to the appropriate operations person.
801 Church Lane • Easton, PA 18040, USA
Toll free (800) 523-9361 • (610) 252-7301
Fax (610) 250-0696 • www.follettice.com
00171629R00
Follett Corporation
Equipment Return Policy
Follett equipment may be returned for credit under the following conditions:
1. The equipment is new and unused.
2. A return authorization number has been issued by customer service within 30 days after shipment.
3. Follett receives the equipment at the factory in Easton, PA within 30 days after issuance of the return authorization number.
4. The equipment must be returned in Follett packaging. If the packaging has been damaged or discarded, Follett will forward,
at the customer’s expense, new packaging.
Note: Return freight charges are the responsibility of the customer. If equipment is returned and is damaged because of
improper packaging, Follett Corporation will not be held responsible.
Credit will be issued when:
The equipment has been inspected by Follett and deemed suitable to be returned to stock.
Note: A 15% restocking charge will be deducted from the credit. If the cost to return the product to stock exceeds 15%, the
actual cost will be deducted.
2
Table of contents
Welcome to Follett Corporation
Specifications
Operation
Cleaning
Weekly exterior care
Monthly condenser cleaning
Semi-annual evaporator cleaning
Service
Icemaker operation
Water system
Electrical system
Normal control board operation
Test points
Time delay and self-flushing jumpers
Error faults
Hard error
Soft errors
Relay output indication
Compressor/refrigerant solenoid output
Wiring diagram
Compressor data
Gearmotor data
Resistance of windings
Mechanical system
Evaporator disassembly
Evaporator reassembly
Refrigeration system
Refrigeration pressure data
Refrigeration system diagram
Refrigerant charge size
Refrigerant replacement requirements
Evacuation
Ambients
Ice capacity test
Bin full detection system
Troubleshooting
Replacement parts
4
5
7
7
7
7
7
12
12
13
14
14
15
15
15
15
15
15
15
16
17
17
17
18
18
20
23
23
23
24
24
24
24
24
25
26
28
3
Welcome to Follett
Follett equipment enjoys a well-deserved reputation for excellent performance, long-term reliability and
outstanding after-the-sale support. To ensure that this equipment delivers the same degree of service, we ask
that you review the installation manual (provided as a separate document) before beginning to install the unit.
Our instructions are designed to help you achieve a trouble-free installation. Should you have any questions or
require technical help at any time, please call our technical service group at (800) 523-9361 or (610) 252-7301.
Before you begin
After uncrating and removing all packing material, inspect the equipment for concealed shipping damage. If damage
is found, notify the shipper immediately and contact Follett Corporation so that we can help in the filing of a claim,
if necessary.
Check your paperwork to determine which model you have. Follett model numbers are designed to provide information
about the type and capacity of Follett equipment. Following is an explanation of the different model numbers in the
1000 series.
Horizon Series Icemaker Model Number Configurations
ABTE 1000HC
Icemaker Voltage Series Condenser
HC Horizon
Chewblet
Chewblet is a registered trademark of Follett Corporation, registered in the US.
E 230/50/1
®
(self-contained only)
1000 up to
1036 lbs
(471kg)
1400 up to
1450 lbs
(658kg)
A Air-cooled, self-contained
W Water-cooled, self-contained
Application Configuration
H Harmony™
B Ice storage
bin
S Satellite-fill™
T Top-mount
CAUTION
• Warranty does not cover exterior or outside installations
• Moving parts. Do not operate with front cover removed.
• Hot parts. Do not operate with cover removed.
• To reduce risk of shock, disconnect power before servicing
• Most ice machine cleaners contain citric or phosphoric acid, which can cause skin irritation. Read caution
label on product and follow instructions carefully.
• Ice is slippery. Maintain counters and floors around dispenser in a clean and ice-free condition.
• Ice is food. Follow recommended cleaning instructions to maintain cleanliness of delivered ice.
4
Specifications
Electrical
Each icemaker requires its own separate circuit with electrical disconnect within 10 ft (6m).
Equipment ground required.
Standard electrical – 220-240/50/1
Maximum icemaker fuse – 15 amps
Amperage – 11 amps
Maximum power – 3600 watts
Climatic class – N
6 ft (2m) cord provided on icemaker
CAUTION
• Plug must be provided by the end-user and must conform to standard EN 60 335-2-24:2003 of the end
destination
• If the supply cord is damaged, it must be replaced by the manufacturer or their service agent, or a similarly
qualified technician in order to avoid a hazard
Plumbing
3/8" OD push-in water inlet
3/4" MPT drain
1/4" FPT condenser inlet (water-cooled condenser only)
1/4" FPT condenser drain (water-cooled condenser only)
Notes: 3/4" vented drain line must slope a minimum of 1/4" per foot (6mm per 30.4cm run).
Drain to be hard piped and insulated.
To prevent back flow, do not connect drains.
Separate drains for icemaker and condenser.
Water shut-off recommended within 10 feet (3m).
Follett recommends installation of Follett model 00130286 activated carbon filter
in icemaker inlet water line.
Ambient
Air temperature 100˚F/38˚C max. 50˚F/10˚C min.
Water temperature 90˚F/32˚C max. 45˚F/7˚C min.
Water pressure – potable 70 psi max. (483 kPa) 10 psi min. (69 kPa)
Note: Water-cooled condenser pressure 150 psi max (1034kPa); 10 psi min (69kPa)
Heat rejection
Air-cooled rejects 11,300 BTU/hr
Water-cooled rejects 12,800 BTU/hr
Ice production
Air-cooled icemaker capacity/24 hrs.
Ambient Air Temperature F/C
60
70
80
90
761
346
738
335
715
325
671
305
600
273
100
32
38
731
332
665
302
624
283
577
262
521
237
Inlet Water Temperature F/C
F
16
21
1017
462
948
430
887
403
875
397
787
357
27
890
404
822
373
770
350
715
325
656
298
C
1110
50
504
10
1054
60
478
16
1019
70
463
21
979
80
444
27
916
90
416
32
Water-cooled icemaker capacity/24 hrs.
Ambient Air Temperature F/C
60
70
F
16
21
C
1004
lbs
kg
lbs
kg
lbs
kg
lbs
kg
lbs
kg
Inlet Water Temperature F/C
969
50
456
440
10
965
919
60
438
417
16
919
879
70
417
399
21
837
813
80
380
369
27
781
773
90
355
351
32
908
412
852
387
817
371
764
347
746
339
80
90
818
371
766
348
734
333
684
311
676
307
100
32
38
695
lbs
316
kg
663
lbs
301
kg
630
lbs
286
kg
567
lbs
258
kg
534
lbs
243
kg
27
5
Dimensions and clearances
Entire front of icemaker must be clear of obstructions/connections to allow removal.
1" (26mm) clearance above icemaker for service.
1" (26mm) minimum clearance on sides.
The intake and exhaust air grilles must provide at least 150 sq in (968 sq cm) of open area.
Air-cooled model HCE1000A icemakers – 18" (458mm) minimum clearance between discharge and air
intake-grilles.
CAUTION
• Keep ventilation openings in the appliance enclosure or built-in structure, clear of obstruction
Front View Side View Back View
Air exhaust
29.63" (753mm)
21.28" (541mm)
Ice transport hose connection
Air exhaust
both sides
Cord only
Air intake
23.50"
(597mm)
Stock Module Identification Plate
Module No.
Product
Service No.
208264
Easton Pennsylvania
CORPORATION
PART NO
SERIAL NO
MODEL
SINGLE
FULL LOAD AMPS
HZ
VOLTS
PHASE
MOTOR COMPRESSOR THERMALLY PROTECTED
OZ
REFRIGERANT
CHARGE
PSIG
DESIGN PRESSURE HIGH SIDE
LOW SIDE
MIN. BRANCH CIRCUIT AMPACITY
AMPS
MADE IN
ULU
NSF
THE USA
L
RR
MAX. BRANCH CIRCUIT FUSE SIZE
AMPS
C
21.05" (535mm)
23.77" (604mm)
15.56"
(396mm)
6.95"
(177mm)
1/4" FPT condensor drain
(water-cooled only)
1/4" FPT condensor inlet
(water-cooled only)
2.53"
(65mm)
2.43" (62mm)
3/4" MPT drain
3/8" OD push-in water inlet
6
Operation
Cleaning and preventive maintenance (all models)
Note: Do not use bleach to sanitize or clean the icemaker.
Preventive maintenance
Periodic cleaning of Follett’s icemaker system is required to ensure peak performance and delivery of clean,
sanitary ice. The recommended cleaning procedures that follow should be performed at least as frequently as
recommended, and more often if environmental conditions dictate.
Cleaning of the condenser can usually be performed by facility personnel. Cleaning of the icemaker system,
in most cases, should be performed by your facility’s maintenance staff or a Follett authorized service agent.
Regardless of who performs the cleaning, it is the operator’s responsibility to see that this cleaning is performed
according to the schedule below. Service problems resulting from lack of preventive maintenance will not be
covered under the Follett warranty.
Weekly exterior care
The exterior may be cleaned with a stainless cleaner such as 3M Stainless Steel Cleaner & Polish or equivalent.
Monthly condenser cleaning (air-cooled icemaker only)
1. Use a vacuum cleaner or stiff brush to carefully clean condenser coils of air-cooled icemakers to ensure
optimal performance.
2. When reinstalling counter panels in front of remote icemakers, be sure that ventilation louvers line up with
condenser air duct.
Semi-annual evaporator cleaning (every 6 months)
WARNING
• Wear rubber gloves and safety goggles (and/or face shield) when handling ice machine cleaner or sanitizer
CAUTION
• Use only Follett approved SafeCLEAN™ Cleaner (part #00132001) and NU-CALGON IMS-II SANITIZER
• Do not mix Cleaner and Sanitizer solutions together
• DO NOT USE BLEACH
• It is a violation of Federal law to use these solutions in a manner inconsistent with their labeling
• Read and understand all labels printed on packaging before use
Note: Complete procedure for cleaning an sanitizing MUST be followed. Ice must be collected for
10 minutes before putting ice machine back into service.
Fig. 1
1. To clean – Remove cover. Press the CLEAN
button. The machine will drain. Wait for the LO
WATER light to come on (Fig. 1).
LO WATER
C
L
E
A
N
7
2. Mix 1 gallon (3.8L) 120˚F (49˚C) water and
7 ounces (198g) (one 7 ounce packet of Follett
SafeCLEAN ice machine cleaner, part# 00132001).
Locate cleaning cup. Fill until HI WATER light
comes on (Fig. 2).
Note: Do not use bleach to sanitize or clean the
icemaker.
Fig. 2
HI WATER
3. Replace cover on cleaning cup. Wait until machine
restarts. Machine will clean, then flush 3 times in
approximately 12 minutes (Fig. 3).
4. To sanitize – Press CLEAN button. The machine
will drain. Wait for LO WATER light to come on
(Fig. 4).
Fig. 3
12
Fig. 4
LO WATER
C
L
E
A
N
8
5. Mix 1 gallon 120˚F (49˚C) water and 1.6 ounces
(48ml) NU-CALGON IMS-II SANITIZER. Fill until
HI WATER light comes on (Fig. 5).
Note: Do not use bleach to sanitize or clean the
icemaker.
Fig. 5
HI WATER
6. Replace cover on cleaning cup. Wait until machine
restarts. Machine will sanitize, then flush 3 times in
approximately 12 minutes (Fig. 6).
7. To clean transport tube – Press power switch OFF
(Fig. 7).
Fig. 6
12
Fig. 7
9
8. Disconnect coupling as shown (Fig. 8).
Fig. 8
9. Using disposable food service grade gloves,
insert dry Sani-Sponge™ (kit part# 00132068).
Next, insert Sani-Sponge soaked in Nu-Calgon
IMS-II sanitizer solution. Push both Sani-Sponges
down ice transport tube with supplied pusher tube
(Fig. 9).
10. Remove and discard 16" (407mm) pusher tube
(Fig. 10).
Fig. 9
1
Fig. 10
16"
(407mm)
2
3
10
11. Reconnect coupling. Press power switch ON. Ice
pushes Sani-Sponges through tube (Fig. 11).
12. Place a sanitary (2 gallon or larger) container in
bin or dispenser to collect Sani-Sponges and ice
for 10 minutes. Collect 5.5 lbs of ice from unit.
Discard ice and Sani-Sponges (Fig. 12).
Fig. 11
Fig. 12
11
Service
Icemaker operation (all models)
Follett’s icemaker consists of five distinct functional systems covered in detail as follows:
• Water system
• Electrical control system
• Mechanical assembly
• Refrigeration system
• Bin full
The Horizon icemaker overview
The Follett Horizon icemaker uses a horizontal, cylindrical evaporator to freeze water on its inner surface. The
ice
transport
tube
compression
nozzle
12
water
inlet
auger
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