Follett CER400A-W Service Manual

MCC400A/W, C/ER400A/W,

C/ET400A/W, ED400A/W, MFE400A/W

- 220V 60Hz/230V 50Hz Icemakers

Order parts online
www.follettice.com

Installation, Operation and Service Manual

Following installation, please forward this manual

to the appropriate operations person.

801 Church Lane • Easton, PA 18040, USA
Toll free [phone] • [phone]
www.follettice.com

230V 50Hz

models only

00124453R07

2

Table of contents

Welcome to Follett Corporation
Speci cations
Installation

Top mount icemakers

™

Satellite- ll
Ventilation
Ice transport tube

Start up

Operation

Cleaning
Weekly exterior care
Monthly condenser cleaning

Semi-annual evaporator cleaning

Service

Icemaker operation
Technical speci cations
Refrigeration system diagram
C/ET400A/W wiring diagram
Refrigeration pressure data
Compressor data
Gearmotor data
Electrical control system operation
Refrigeration system
Service procedures
Evaporator disassembly
Evaporator reassembly
Gearmotor replacement

Troubleshooting
Replacement parts

icemakers

4
5
8

8
10
15
16
18
18
18
18
19
19
19
20
21
21
21
22
22
22
23
29
30
30
30
30
31
34

3

Welcome to Follett

Follett equipment enjoys a well-deserved reputation for excellent performance, long-term reliability and
outstanding after-the-sale support. To ensure that this equipment delivers that same degree of service, we ask
that you review the installation portion of this manual before beginning to install the unit. Our instructions are
designed to help you achieve a trouble-free installation. Should you have any questions or require technical help
at any time, please call our technical service group at [phone] or [phone].

Before you begin

After uncrating and removing all packing material, inspect the equipment for concealed shipping damage. If damage is
found, notify the shipper immediately and contact Follett Corporation so that we can help in the  ling of a claim,
if necessary.

Check your paperwork to determine which model you have. Follett model numbers are designed to provide information
about the type and capacity of Follett equipment. Following is an explanation of the different model numbers in the
400 series.

MCC400ABT

Icemaker capacity and refrigerant

400 – 400 lbs (181kg)/day, R404A

Icemaker Series

Nugget icemaker
MCC – 220V 60Hz Maestro™ Icemaker
MCE – 230V 50Hz Maestro Icemaker
CR – 220V 60Hz - Satellite-fill installation, Symphony™ ice and water dispenser
ER – 230V 50Hz - Satellite-fill installation, Symphony ice and water dispenser
CD – 220V 60Hz - Replacement icemaker, Symphony ice and water dispenser
ED – 230V 50Hz - Replacement icemaker, Symphony ice and water dispenser
Flake icemaker
MFE – 230V 50Hz - Top installation, Follett ice storage bin

!

Important cautions

Condenser type

A – air-cooled
W – water-cooled

Application

V – Vision
B – Bin
H – Harmony

Configuration

S – Satellite-fill
T – top-mount
M – Marine Satellite-fill

™

Moving parts. Do not operate with front cover removed.

Hot parts. Do not operate with cover removed.

To reduce risk of shock disconnect power before servicing.

Most ice machine cleaners contain citric or phosphoric acid, which can cause skin irritation. Read caution
label on product and follow instructions carefully.

Ice is slippery. Maintain counters and  oors around dispenser in a clean and ice-free condition.

Ice is food. Follow recommended cleaning instructions to maintain cleanliness of delivered ice.

4

Speci cations

Electrical

Model Electrical connection Circuits required Full load amps

C25FB400A/W, C50FB400A/W cord provided 220V 60Hz 5.0

E25FB400A/W, E50FB400A/W cord provided 230V 50Hz 5.0

C25CT400A/W, C50CT400A/W cord provided 220V 60Hz 5.0

E25CT400A/W, E50CT400A/W cord provided 230V 50Hz 5.0

C25CR400A/W, C50CR400A/W cord provided 220V 60Hz, (2) circuits required 5.0

E25CR400A/W, E50CR400A/W cord provided 230V 50Hz, (2) circuits required 5.0

MCC400A/W used with
CVU155N, CVU300N

(2) MCC400A/W used with
CVU155N, CVU300N

icemaker and dispenser:
hard-wiring: Cord and plug
connection provided for
bin signal

icemaker and dispenser:
hard-wiring: Cord and plug
connection provided for
bin signal

220V 60Hz, (2) circuits required 5.0

220V 60Hz, (3) circuits required 5.0

CAUTION

• Check start relay before supplying power

• Start relay is gravity sensitive, and MUST be in “up” position

• Failure to comply may cause equipment to overheat, resulting in equipment failure, equipment damage or fire hazard

UP

UP

UP

top mount and
Satellite-fill position

freestanding
position

5

Plumbing

3/8" OD push-in water inlet
3/4" MPT drain
3/8" FPT condenser inlet (water-cooled condenser only)
3/8" MPT condenser drain (water-cooled condenser only)

Notes: Slope to drain of 1/4" per foot (6mm per 30.4cm run) with a 1/2" minimum is recommended
Water shut-off recommended within 10 feet (3m), drain to be hard piped and insulated
Separate drains for icemaker and condenser. To prevent back  ow, do NOT connect drains.
Follett recommends installation of an activated carbon  lter in icemaker inlet water line

Ambient

Air temp 38 C/100 F max. 10 C/50 F min. (best performance below 27 C/80 F)

Water temp 32 C/90 F max. 4 C/40 F min. (best performance below 21 C/70 F)

Water pressure 5 Bar/70 P.S.I max. (482kPa) .69 Bar/89kPa/10 P.S.I. min.

6

527mm (20.75")

578mm (22.75")

331mm
(13.00")

124mm

(4.875")

61mm

(2.375")

175mm

(6.875")

51mm

(2")

48mm (1.875")

178mm (7.00")

A

A

B

B

F

F

D

E

C

A

B

C

C

432mm
(17.00")

527mm (20.75")

432mm
(17.00")

L

ULU

RR

NSFNSF

Front view — air-cooled

Satellite-fill

Side view — air-cooled

Satellite-fill

Top back view — air-cooled

top mount

Front view — water-cooled Side view — water-cooled

327mm

(12.875")

121mm

(4.75")

213mm

(8.375")

57mm

(2.25")

48mm (1.875")

Dimensions and clearances
230/50 models

Entire front of icemaker must be clear of
obstructions/connections to allow removal.

305mm (12") clearance above icemaker for service.

153mm (6") minimum clearance between exhaust
side of icemaker and any adjacent equipment.

MCC400A & C/ER400A – 457mm (18") minimum,
3m (10 ft) maximum clearance between discharge
and air intake grilles.

A – 3/4" MPT drain
B – 3/8" OD push-in water inlet
C – Electrical cord

D – 3/8" FPT condenser inlet
E – 3/8" MPT condenser drain
F – Bin signal cord

7

L

ULU

RR

NSF

Dimensions and clearances
220/60 models

Entire front of icemaker must be clear of
obstructions/connections to allow removal.

305mm (12") clearance above icemaker for service.

153mm (6") minimum clearance between exhaust
side of icemaker and any adjacent equipment.

MCC400A & C/ER400A – 457mm (18") minimum,
3m (10 ft) maximum clearance between discharge
and air intake grilles.

17.00"

(432 mm)

12.7"

(323 mm)

17.00"

(432 mm)

Front View – air-cooled

Satellite-fill

18.875" (480 mm)

12.9"

(328 mm)

(127 mm)

Front View – water-cooled

18.875" (480 mm)

D

E

1.875" (48 mm)

7.00" (178 mm)

Side View – air-cooled

Satellite-fill

22.75" (578 mm)

20.75" (527 mm)

C

12.875"

(327 mm)

F

B

8.375"

(213 mm)

4.75"

17.00"

(432 mm)

(121 mm)

A

2.25"

(57 mm)

5"

1" (26 mm)

Side View – water-cooled

20.75" (527 mm)

C

F

12.875"

(327 mm)

8.375"

17.00"

(432 mm)

(213 mm)

B

A

4.75"

(121 mm)

2.25"

(57 mm)

NSF

A – 3/4" MPT drain
B – 3/8" OD push-in water inlet
C – 2" x 4" (51 mm x 102 mm) electrical box
D – 3/8" FPT condenser inlet
E – 3/8" FPT condenser drain
F – Bin signal cord

8

Installation

Icemaker performance is very sensitive to the quality of installation. To ensure proper performance, ease of
service and warranty coverage, it is critical that you follow the requirements detailed in this manual. If you cannot
meet these requirements or have questions, call our technical service group immediately at [phone] or
[phone].

Top mount icemaker installation procedure

Install icemaker and rough-in utilities

1. Install ice storage bin in its  nal location.

2. Install one supplied grommet in large knockout in base of icemaker and second supplied grommet in ice
hole provided in top of ice storage bin.

3. Rough in plumbing and electrical per specs provided.

4. Flush all water lines before  nal hook up.

5. Position icemaker with utility connections facing rear of bin.

A. If new storage bin and icemaker – position icemaker with connections facing rear of bin.

B. If using existing bin – place supplied gasket 64mm (2.5") from front of bin (Fig. 2). Position icemaker

with utility connections facing rear of bin.

6. Make  nal plumbing and electrical connections.

7. Working from inside bin storage area, push end of transport tube without fasteners up through grommets
into icemaker, leaving about 51mm (2") hanging down in bin.

8. Route free end of tube to evaporator port.

9. Slip a hose clamp in free end of tube.

10. Push free end of tube on evaporator port and tighten clamp, making sure clamp is positioned on
evaporator side of  ange.

11. Position ice tube under  oat bracket retaining tab.

Fig. 1

ice level control

stat fastener

ice level control stat

bin top

ice transport tube

Apply supplied gasket to bin top
as shown. Position icemaker on
bin top.

Fig. 2 – Replacing existing icemakers

bin top

existing gasket

top view shown

add gasket

front of icemaker

12. Carefully slip ice level control stat alongside transport tube through both grommets and down

into bin.

13. Run ice level control stat down through one side of cap tube fasteners attached to ice transport tube,
form a 180˚ bend at end of tube and run back up through fastener (Fig. 1).

14. Adjust loop length to provide desired ice level. Loop must below end of ice transport tube.

15. Carefully bend end of cap tube to prevent it from slipping out of clamp.

64mm

(2.5")

9

Before turning power on

1. Clean and sanitize ice storage bin in accordance with cleaning procedure in ice storage bin installation

information packed with ice storage bin.

2. Turn water to icemaker on.

3. Remove cover on  oat reservoir.

4. Push down on  oat to force water out over ow tube and into evaporator drain pan.

5. Check that water drains freely from evaporator drain pan.

6. Lift  oat and check that  oat valve shuts off incoming water when raised.

After turning power on

1. Turn power to icemaker on and con rm that gearmotor, compressor and
fan motor start immediately.

2. Check that ice begins to enter bin within approximately 10 minutes.

3. With icemaker running, check that  oat reservoir water level is approximately 10mm (3/8") below internal
over ow and adjust to this level (raised line on side of reservoir) if necessary.

4. After making ice for 10 minutes, put ice against ice level control stat cap tube and check that icemaker
shuts down.

5. Warm ice level control stat with your  ngers and check that icemaker restarts in approximately 20 minutes.
(Bin must be calling for ice.)

10

Satellite- ll icemaker installation procedure

Install icemaker and rough-in utilities without optional slide-out accessory

The requirements below are for icemaker installation without the Follett slide-out accessory. These procedures
ensure that the icemaker can be easily removed as one unit for cleaning and maintenance. For installation
with the slide-out accessory, refer to instructions to install icemaker and rough-in utilities with optional slide-out
accessory.

General requirements

Front of icemaker free of obstructions, plumbing lines, electric conduits.

305mm (12") minimum clearance above icemaker for access to icemaker components.

153mm (6") minimum clearance between exhaust side of icemaker and adjacent equipment.

Do NOT weld icemaker to counter channels.

Large, removable panels in counter face to allow icemaker removal.

Machine stand accessory required for icemakers not supported on counter channels.

Connection requirements

Compression  ttings for water and drain lines.

Separate drains for condenser and icemaker. Do NOT connect drains.

Power supply with 6 feet (2m).

separate power
to dispenser

Note: Diagram intended as guide only.

front of
icemaker
clear

11

bin signal from
dispenser
to icemaker

305mm

(12")

clearance

separate power
to icemaker

water shut off

compression fittings
for water and drain lines

DISPENSER

Left junction box

GND
GRN

B

W

Right junction box

BL

Y

RD

W

B

Lower junction box
(24V bin signal)

Icemaker #2
(optional)

W

B

X

GND

GRN

B

W

Lower junction box
(24V bin signal)

Icemaker #1
(optional)

Upper junction box
(power)

X

GND

GRN

B

W

Upper junction box
(power)

LEGEND

X

EQUIPMENT
GROUND

WIRENUT FIELD
CONNECTIONS

B BLACK

W

WHITE

GRN

GREEN

BL BLUE

Y

YELLOW

RD

RED

X

GND GRN

W

B

W

R

Lower icemaker
junction box
(bin signal)

B

Dispenser
junction box

X

W

GND GRN

Upper icemaker
junction box
(power)

B

Electric
power
source

Electric
power
source

Electric
power
source

Electric
power
source

Electric
power
source

Field wiring diagrams

Field wiring diagram is intended only to aid electrician or technician in understanding how equipment works.

Should local codes require a hard-wired connection and/or shielded wiring, eliminate the cord and plug(s) and
follow the appropriate  eld wiring diagram.

MCC400A/W and C/ER400A/W icemakers have separate power supply from dispenser.

Electric disconnects required within 3m (10 ft) for all hard-wired connections.

Recommended junction box preparation of
hard-wired Satellite- ll icemakers.

1. Replace upper (power) strain relief with
a cord connector.

2. Mount two 51mm x 102mm (2" x 4")
junction boxes using supplied holes in
icemaker face.

3. Make power and bin signal connections.

25, 50 or 110 ice and water dispenser with ONE Satellite- ll icemaker

VU155/VU300 ice and beverage dispenser with either ONE or TWO auto ll icemaker kits

12

Install icemaker and rough-in utilities with optional slide-out accessory

verical utility panel

slide-out-track

331mm

(13")

356mm

(14")

324mm

(12.75)

356mm

(14")

bin signal

water in

icemaker drain

The slide-out accessory allows the icemaker to be pulled out on a track from below a counter without
disconnecting utilities. A leg supports the icemaker in the full-out position. If your order did not include a slide-out
accessory proceed to icemaker ventilation and exhaust.

Step 1 – Installing track accessory (Follow either A or B below)

Track must be positioned  ush against inside of counter and slightly above counter access opening.

A. When icemaker stand is used (required if icemaker is not supported on counter channels)

1. Bolt vertical utility panel to slide-out track assembly with supplied 10/32 screws.

2. Secure slide-out track assembly to icemaker stand with 10/32 screws provided.

3. Position icemaker stand in desired location and adjust stand legs to proper height and level in both
directions.

4. Using holes in  anged legs as template, mark  oor for 12 anchoring holes to be drilled.

5. Remove stand/track assembly and drill marked holes.

6. Reposition and anchor stand to  oor with 12 fasteners appropriate to  oor material (not supplied).

Stand MUST be anchored to avoid tipping and possible injury when icemaker is pulled out.

B. When icemaker is supported on counter channels

1. Bolt vertical utility panel to slide-out track assembly with supplied 10/32 screws.

2. Position track assembly on counter channels (Fig. 3).

3. Using holes in track assembly as a template, mark and drill required holes in counter channels.

4. Remove track assembly on channels and drill marked holes.

5. Reposition track assembly on channels and secure using appropriate hardware (not supplied).

13

Step 2 – Installing icemaker on slide-out track

A. When icemaker is shipped with slide-out track accessory (follow either A or B)

1. Connect inlet water, drain, and power supply to back of vertical utility panel.

2. Place icemaker on slide-out track assembly.

3. Connect drain and water lines.

4. Connect electrical cords from icemaker to appropriate plug and connect to power supply.

B. When icemaker is installed in and shipped with counter

1. Remove two outer rear screws from icemaker and install supplied spacer and screw (Fig. 3).

2. Place icemaker on slide-out track assembly.

3. Connect drain and water lines.

4. Connect electrical cords from icemaker to appropriate plug and connect to power supply.

5. Remove pin from adjustable leg.

6. Place hold-down strap over leg block and secure strap to slide-out assembly with supplied screws (Fig. 4).

7. Reinstall pin in leg block.

8. At job site remove hold-down strap and make utility connections at rear utility panel.

counter front

grille supplied with
air-cooled Satellite- ll
icemakers

air in
(air-cooled units only)

position track accessory so that 51mm (2") duct supplied with air­cooled Satellite- ll icemaker mates with back of counter opening

utility connections made at back
side of panel (see next page)

Fig. 3

Fig. 4

hold-down strap
(for installation;
remove and discard)

14

Remove screw. Install supplied
screws and spacers.

supplied screws
(for installation; remove and discard)