Follett C110CR400A-W, C110CR400A Service Manual

110 Series – 220V 60Hz/230V 50Hz

Ice and Water Dispensers

Order parts online
www.follettice.com

Installation, Operation and Service Manual

C/E110CT400A/W

Following installation, please forward this manual

C/E110CR400A/W

to the appropriate operations person.

801 Church Lane • Easton, PA 18040, USA
[phone] • Fax [phone] • www.follettice.com

C/E110FB400A/W

00109520R03

Table of contents

Before you begin
Specifications
Field wiring
Installation

Installing freestanding dispensers
Installing countertop dispensers

™

Installing Satellite-fill

icemakers

Installing top mount icemakers

User information

Cleaning and sanitizing procedures

Service Information

Wiring diagram – lever models
Wiring diagram – SensorSAFE™ models
Dispenser troubleshooting
Troubleshooting SensorSAFE board and sensors
Disassembly and replacement instructions
Thermostat locations

Parts

Dispenser exterior
Dispense chute and splash panel areas – lever models
Electrical box – lever models
Dispense chute and splash panel areas – SensorSAFE models
Electrical box – SensorSAFE models
Wheel motor and drive system
Hopper components
Chilled water components
Solenoid dispense assembly

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Follett Corporation
Equipment Return Policy

Follett equipment may be returned for credit under the following conditions:

1. The equipment is new and unused.

2. A return authorization number has been issued by customer service within 30 days after shipment.

3. Follett receives the equipment at the factory in Easton, PA within 30 days after issuance of the return authorization number.

4. The equipment must be returned in Follett packaging. If the packaging has been damaged or discarded, Follett will forward, at
the customer’s expense, new packaging.

Note: Return freight charges are the responsibility of the customer. If equipment is returned and is damaged because of

improper packaging, Follett Corporation will not be held responsible.

Credit will be issued when:
The equipment has been inspected by Follett and deemed suitable to be returned to stock.

Note: A 15% restocking charge will be deducted from the credit. If the cost to return the product to stock exceeds 15%, the

actual cost will be deducted.

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Welcome to Follett

Follett equipment enjoys a well-deserved reputation for excellent performance, long-term reliability and outstanding
after-the-sale support. To ensure that this equipment delivers that same degree of service, we ask that you review the
installation portion of this manual before beginning to install the unit. Our installation instructions are designed to help
you achieve a trouble-free installation. Should you have any questions or require technical help at any time, please call
our technical service group at [phone].

Before you begin

After uncrating and removing all packing material, inspect the equipment for concealed shipping damage. If damage is
found, notify your shipper immediately and contact Follett Corporation for help in filing a claim, if necessary.

Check your paperwork to determine which model you have. Follett model numbers are designed to provide information
about the type and capacity of Follett equipment. Following is an explanation of model numbers:

C110CR400A

Condenser type – A = air-cooled, W = water-cooled

Icemaker capacity and refrigerant – 400 = 400 lbs (181kg)/day, R404A refrigerant

Icemaker location – R = Satellite-fill icemaker, T = integral icemaker in top of cabinet,
B = icemaker in base of freestanding units

Dispenser configuration – C = countertop, F = freestanding

Approximate storage capacity in lbs

Alternate voltage – C = 220V 60Hz, E = 230V 50Hz

!

Important cautions

• Do not tilt any unit further than 30° off vertical during uncrating or installation

• Dispenser bin area contains mechanical, moving parts. Keep hands and arms clear of this
area at all times. If access to this area is required, power to unit must be disconnected first.

• Follett recommends a Follett QC4-FL4S water filter system (item# 00130299) be installed in
the icemaker inlet water line

• Ice is slippery. Be sure counters and floors around dispenser are clean, dry and free of ice.

• Ice is food. Follow recommended cleaning instructions to maintain cleanliness of

delivered ice.

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Specifications

Electrical

1. Models with Satellite-fill icemakers (C/E110CR400A/W)

Icemaker Dispenser
220V/60Hz/1 phase 5 amps 1.5 amps
230V/50Hz/1 phase 5 amps 1.5 amps

2. Freestanding models and models with integral icemakers (C/E110FB400A/W, C/E110CT400A/W)

Total system
220V/60Hz/1 phase 6.5 amps
230V/50Hz/1 phase 6.5 amps

3. Dispensers and Satellite-fill icemakers are supplied with 7-foot power cord

Ambient

Air temp 38°C/100° F max. 10°C/50°F min. (best performance below 27˚C/80˚F)
Water temp 32°C/90°F max. 4°C min./40°F (best performance below 21˚C/70˚F)
Water pressure 70 P.S.I. max. 10 P.S.I. min.

Plumbing

110CR with 110CT with 110FB with

Satellite-fill icemaker integral icemaker icemaker in base

Dispenser drain 3/4" FPT 3/4" FPT 3/4" FPT

Icemaker drain 3/4" MPT 3/4" MPT 3/4" MPT

Dispenser water inlet 3/8" FPT 3/8" FPT 3/8" FPT

Icemaker water inlet – 3/8" FPT –

Satellite-fill IM water inlet 3/8" OD push-in – –

Cond. inlet – w/c only 3/8" FPT 3/8" FPT 3/8" FPT

Cond. drain – w/c only 3/8" FPT 3/8" FPT 1/2" FPT

Note: Water shut-off recommended within 10 feet (3m) of dispenser. Drain to be hard piped and insulated, and maintain
slope of at least 1/4" per foot (6mm per 305mm run) of slope. All plumbing connections must be made in accordance with
local building codes.

Ventilation clearances

Countertop models with Satellite-fill icemaker (C/E110CR400A/W) – none. 775mm (12") at top advised for service.

Countertop models with integral icemaker (C/E110CT400A/W) – 153mm (6") at top. 153mm (6") each side advised
for service.

Freestanding models (C/E110FB400A/W) – 102mm (4") at rear. 305mm (12") at top advised for service.

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Field wiring for countertop dispensers with Satellite-fill icemakers

Model Electrical connection Current

C110FB400A/W cord provided 220V 60Hz, 6.5 amp

E110FB400A/W 230V 50Hz, 6.5 amp

C110CT400A/W cord provided 220V 60Hz, 6.5 amp

E110CT400A/W 230V 50Hz, 6.5 amp

C110CR400A/W cord provided 220V 60Hz
E110CR400A/W 230V 50Hz
dispenser: 1.5 amp
icemaker: 5.0 amp

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Installation procedures

Before you begin

• All dispensers must be installed level in both directions to ensure proper operation

• Required ventilation and recommended service clearances:

• Countertop models with Satellite-fill icemaker (C/E110CR400A/W) — none. 305mm (12") at top recommended for service.

• Countertop models with integral icemaker (C/E110CT400A/W) — 153mm (6") at top. 153mm (6") each side recommended
for service.

• Freestanding models (C/E110FB400A/W) — 102mm (4") at rear. 305mm (12") at top recommended for service.

• All countertop dispensers provide the option of taking utilities out the bottom or back of the dispenser. See counter
cutout (Fig. 2) for bottom exiting utilities on units with and without drain pans. For installations where utilities will exit through
back of dispenser, refer to back view drawings.

Installing freestanding dispensers

1. Carefully tip dispenser back to expose underside and block up in place.

Do not tilt unit further than 30° off vertical.

!

2. Remove legs from shipping box (taped to drain pan of dispenser) and screw into dispenser bottom, taking care to seat
legs securely against underside of dispenser.

3. Position dispenser in desired location and adjust legs to level in both directions.

4. Connect water supply to 3/8" FPT fitting on back of dispenser (Fig. 1A).

5. Remove 3/4" dispenser drain line plug from back of unit and discard. Connect separate drain lines to 3/4" FPT
dispenser drain fitting and 3/4" MPT icemaker drain fitting on back of dispenser (Fig. 1B and 1C.)

6. Run drain lines to wall or floor drain. Provide an air break between the drain lines and drain. If icemaker drain fitting is
below an intended wall drain, a condensate pump must be used.

7. If icemaker is water-cooled, connect water-cooled condenser supply line to 3/8" FPT condenser inlet fitting on back of
dispenser (Fig. 1D).

Note: Do not run condenser supply water through icemaker water filter system.

8. Connect condenser drain line to 3/8" FPT condenser outlet fitting on back of dispenser (Fig. 1E).

Important: Do not connect condenser drain line to any other drain lines.

9. Plug dispenser into 20 amp rated NEMA 5-20 wall socket.

10. Remove front cover of base section by removing two screws at bottom corners of cover. Allow cover to drop
approximately 5mm (3/8") and pull forward.

11. Turn on water supply and check that water level in float reservoir (when full) is within 6mm (1/4") of mark on side of
reservoir and that float moves freely. Check for leaks.

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Fig. 1 – Rear connections, freestanding models

(B) 3/4” FPT drain

(A) 3/8" FPT

water inlet (A)

access panel

(D) 3/8" FPT
condenser inlet
location (water-

cooled only)

water inlet

(E) 3/8" FPT

condenser drain

location (water-

cooled only)

(C) 3/4" MPT

icemaker drain

location (air­cooled only)

260mm
(10.25")

800mm

(31.5")

(C) 3/4" MPT

icemaker drain

location (water-

cooled only)

800mm

(31.5")

12. Verify that water sensor tabs are immersed in water in reservoir.

13. Remove top front cover by removing two screws at bottom corners of cover. Lift cover slightly and pull forward.

14. If dispenser is equipped with SensorSAFE, remove protective plastic coating from dispense sensor labels.

15. Turn on dispenser power and bin signal rocker switches. Check dispenser and icemaker operation.

16. Sanitize icemaker according to instructions in icemaker manual. Discard sanitized ice.

17. Turn off icemaker bin signal switch.

18. Remove dispenser hopper lid; clean and sanitize dispenser according to instructions.

19. Turn icemaker bin signal switch on and replace front covers, securing with screws.

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Installing countertop dispensers

Dispensers with top mount icemakers cannot be mounted on legs. They must be bolted to counter.

!

Use gloves when lifting icemaker to protect hands from sheet metal edges.

1. Position dispenser in desired location, mark
dispenser outline on counter and remove dispenser.

2. Drill four 5mm (3/8") holes in counter (Fig. 2) to
anchor dispenser to counter.

Follett countertop dispensers can have any or all

utilities run directly through counter or out rear of
dispenser. For dispensers with any utilities exiting
through counter, make counter cut-out as shown
in Fig. 2.

3. If ice transport tube will exit out rear of dispenser,

remove ice transport tube knock-out (Fig. 5G) from
rear of dispenser.

Note: Utility connections can be accessed through

front of dispenser by removing stainless steel splash
panel on front of dispenser, or by removing access
panel (Figs. 4, 5) on back of dispenser.

4. If any electric utilities or water line will be connected
through rear of dispenser, remove utility knock-out
(Fig. 5H) from rear of dispenser and install supplied
protective grommet.

5. If power is to be supplied through counter cut-out,
complete steps 6-9. If power is to be supplied through
rear of dispenser, proceed to step 10.

6. Temporarily remove rear access panel (Figs. 4, 5)
from rear of dispenser.

7. Loosen junction box mounting screws. Lift junction
box and power cord up until cord and mounting
screws clear notches on rear panel of dispenser.
Remove Phillips head screws from right side of
junction box.

8. Rotate junction box 90 degrees so that screw holes
on right side of junction box align with holes on rear
dispenser panel. Resecure junction box to dispenser
using Phillips head screws.

9. Place power cord inside dispenser and replace
access panel (Figs. 4 and 5) on rear of dispenser.

Note: For dispensers installed with utilities connected

through rear of dispenser, it may be easier to make
preliminary connections before dispenser is set in
place.

Fig. 2 – Counter cut-out, all models

622mm

(24.5")

603mm

(23.75")

227mm x 356mm (9" X 14")

311mm

(12.25")

CUT OUT

DRAIN PAN

13mm (.5")

13mm (.5")

41mm (1.625")

441mm

(17.375")

543mm

(21.375")

3/8"

167mm

(6.54")

Fig. 3 – Top view, dispenser plumbing connections
countertop and wall mount units with drain pan

(K) 3/4" FPT
dispenser drain

(L) alternate 3/4"
dispenser drain
location

(J) 3/8" FPT
water inlet

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drain pan

10. Apply a thick bead, approximately. 6mm (1/4")

diameter, of NSF listed silicone sealant (Dow­Corning RTV-732 or equivalent) 6mm (1/4") inside
marked outline of dispenser.

11. Carefully position dispenser on counter.

12. Remove four screws securing splash panel to front

of dispenser and gently lay splash panel on counter.
(Water line to solenoid valve can be disconnected
from water inlet valve by pushing on ring at end of
inlet fitting while pulling on tubing.)

13. Secure dispenser to counter with four 3/8" bolts

(supplied by others).

14. Smooth excess sealant around outside of dispenser.

15. Run water supply line from back of dispenser

through utility knock-out (Figs. 4, 5) or up through
counter cut-out. Connect water supply line to 3/8"
FPT, (Fig. 3J) fitting on utility flange at bottom of
dispenser.

16. Remove 3/4" drain connection plug from either fitting

at rear of dispenser, (Fig. 1K) or internal fitting, (Fig.
3L), as appropriate. Connect and run a dedicated
drain line to wall or floor drain. An air break should
be provided.

Fig. 4 – Rear connections, countertop models with
integral icemakers

(M) 3/8" FPT
icemaker water inlet

(R) 3/8" FPT condenser inlet
(water-cooled only)

(P) 3/8" FPT
condenser outlet
(water-cooled only)

(N) 3/4" MPT
icemaker drain

access panel

(H) utility knock-out

If dispenser is equipped with a top mount, water-

cooled icemaker complete steps 17 through 20.
If equipped with a top mount,
air-cooled icemaker proceed to step 21.

17. Connect icemaker water supply line to 3/8" FPT

water inlet, (Fig. 4M).

18. Connect icemaker drain line to 3/4 MPT drain

connection (Fig, 4N).

19. If icemaker is water-cooled, connect water-cooled
condenser supply line to 3/8" FPT condenser fitting
on back of dispenser (Fig. 4R).

Note: Do not run condenser supply water through

icemaker water filter system.

20. Connect condenser drain line to 3/8" FPT fitting on
back of dispenser (Fig. 4P).

Important: Do not connect condenser drain line to

any other drain lines.

21. Proceed with either Satellite-fill or top-mounted
icemaker connection instructions, as appropriate.

Fig. 5 – Rear connections, countertop models with
Satellite-fill icemakers

access panel

(H) utility knock-out

(G) ice transport tube knock-out

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