Follett 50FB400A, 25FB400A, 25FB400W, 50FB400W, 25CT400A Installation, Operation And Service Manual

25 and 50 Series

Ice and Water Dispensers

Order parts online
www.follettice.com

Installation, Operation and Service Manual

25CT400A/W 50CT400A/W

(shown with SensorSAFE™ accessory)

25HT400A/W 50HT400A/W

(shown with SensorSAFE accessory)

25CR400A/W 50CR400A/W

Following installation, please forward this manual

to the appropriate operations person.

801 Church Lane • Easton, PA 18040, USA
Toll free [phone] • [phone]
www.follettice.com

25HR400A/W 50HR400A/W 25FB400A/W 50FB400A/W

(shown with SensorSAFE accessory)

208596R11

Table of contents

Before you begin ................................................................................................................................................................3

Speci cations ....................................................................................................................................................................4

Field wiring ..........................................................................................................................................................................5

Installation ...........................................................................................................................................................................6

Installing freestanding dispensers ...............................................................................................................................6

Installing countertop dispensers ..................................................................................................................................9

Installing wall mount dispensers ................................................................................................................................11

Installing RIDE

Installing top mount ice machines .............................................................................................................................14

User information ...............................................................................................................................................................16

Cleaning/descaling and sanitizing .............................................................................................................................16

Service Information ..........................................................................................................................................................18

Wiring diagram – lever models .................................................................................................................................. 18

Wiring diagram – SensorSAFE models .....................................................................................................................19

Dispenser troubleshooting .........................................................................................................................................20

Troubleshooting SensorSAFE board and sensors .....................................................................................................20

Disassembly and replacement instructions ...............................................................................................................22

Thermostat locations .................................................................................................................................................24

Parts ...................................................................................................................................................................................25

Dispenser exterior .....................................................................................................................................................25

Dispense chute and splash panel areas – lever models ...........................................................................................26

Electrical box – lever models .....................................................................................................................................27

Dispense chute and splash panel areas – SensorSAFE models ..............................................................................28

Electrical box – SensorSAFE models ........................................................................................................................30

Wheel motor and drive system ..................................................................................................................................30

Hopper components ..................................................................................................................................................31

Chilled water components .........................................................................................................................................32

Countertop dispenser plumbing connections ............................................................................................................33

®

technology ice machines ................................................................................................................13

2 25CT/HT/CR/HR/FB and 50CT/HT/CR/HR/FB

Welcome to Follett

Follett equipment enjoys a well-deserved reputation for excellent performance, long-term reliability and outstanding
after-the-sale support. To ensure that this equipment delivers that same degree of service, we ask that you review the
installation portion of this manual before beginning to install the unit. Our installation instructions are designed to help you
achieve a trouble-free installation. Should you have any questions or require technical help at any time, please call our
technical service group toll free at [phone] or [phone].

Note: To expedite assistance, all correspondence or communication MUST include the model number, serial number and
complete and detailed explanation of the problem

Before you begin

After uncrating and removing all packing material, inspect the equipment for concealed shipping damage.
If damage is found, notify your shipper immediately and contact Follett Corporation for help in  ling a claim,
if necessary.

Check your paperwork to determine which model you have. Follett model numbers are designed to provide information
about the type and capacity of Follett equipment. Following is an explanation of model numbers:

50CT400A

Condenser type – A = air-cooled, W = water-cooled

Ice machine capacity and refrigerant – 400 = 400 lbs (181kg)/day, R404A refrigerant

Ice machine location – R = RIDE™ ice machine, T = integral ice machine in top of cabinet,
B = ice machine in base of freestanding units

Dispenser con guration – C = countertop, H = wall mount, F = freestanding

Approximate storage capacity in lbs

!

Important cautions

• Do not tilt any unit further than 30° off vertical during uncrating or installation

• Dispenser bin area contains mechanical, moving parts. Keep hands and arms clear of this
area at all times. If access to this area is required, power to unit must be disconnected  rst.

• Follett recommends a Follett QC4-FL4S water  lter system (item# 00130229) be installed in
the ice machine inlet water line

• Prior to operation clean and sanitize the dispenser in accordance with instructions found in this
manual

• Ice is slippery. Be sure counters and  oors around dispenser are clean, dry and free of ice.

25CT/HT/CR/HR/FB and 50CT/HT/CR/HR/FB 3

Speci cations

Electrical

1. Models with RIDE ice machines (25CR400A/W, 50CR400A/W, 25HR400A/W, 50HR400A/W)

Ice machine Max. fuse Dispenser Max. fuse
Basic electrical: 115 V/60 Hz/1 phase 11.0A 20A 4.0A 20A

2. Freestanding models and models with integral ice machines (25FB400A/W, 50FB400A/W,
25CT400A/W, 50CT400A/W, 25HT400A/W, 50HT400A/W)

Total system Max. fuse
Basic electrical: 115V/60Hz/1 phase 14.0A 20A

3. Dispensers and RIDE ice machines are supplied with 7-foot power cord with NEMA 5-20 hospital grade
plug. Connect to 20A circuit fuse or breaker.

Note: It is preferred that circuit be protected by a GFCI.

Ambient

Air temp +100 F/+38 C max. +50 F/+10 C min. (best performance below +80 F/+27 C)
Water temp +90 F/+32 C max. +40 F/+4 C min. (best performance below +70 F/+21 C)
Water pressure 70 P.S.I. max. 10 P.S.I. min.

Plumbing

25/50 CR with 25/50 HR with 25/50 CT with 25/50 HT with 25/50 FB

RIDE RIDE integral integral ice machine
ice machine ice machine ice machine ice machine in base

Dispenser drain 3/4" FPT 3/4" ID tubing 3/4" FPT 3/4" ID tubing 3/4" FPT
Ice machine drain 3/4" MPT 3/4 MPT – – 3/4" MPT
Dispenser water inlet 3/8" FPT 3/8" FPT 3/8" FPT 3/8" FPT 3/8" FPT
RIDE IM water inlet 3/8" OD push-in 3/8" OD push-in – – –
Cond. inlet – w/c only 3/8" FPT 3/8" FPT 3/8" FPT 3/8" FPT 3/8" FPT
Cond. drain – w/c only 3/8" FPT 3/8" FPT 3/8" FPT 3/8" FPT 3/8" FPT

Note: Water shut-off recommended within 10 feet (3 m) of dispenser. Drain to be hard piped and insulated, and maintain
slope of at least 1/4" per foot (6 mm per 30.4 cm run) of slope. All plumbing connections must be made in accordance
with local building codes.

Ventilation clearances

Countertop and wall mount models with RIDE ice machine (25CR400A/W, 50CR400A/W, 25HR400A/W, 50HR400A/W)
— none. 12" (305 mm) at top advised for service.

Countertop and wall mount models with integral ice machine (25CT400A/W, 50CT400A/W, 25HT400A/W,
50HT400A/W) — 6" (153 mm) at top. 6" (153 mm) each side advised for service.

Freestanding models (25FB400A/W, 50FB400A/W) — 4" (102 mm) at rear. 12" (305 mm) at top advised
for service.

4 25CT/HT/CR/HR/FB and 50CT/HT/CR/HR/FB

!

Field wiring for countertop and wall mount dispensers with RIDE technology ice

!

machines

All  eld wiring must be installed in accordance with NEC and local electrical codes. Field wiring
diagram is intended only to aid electrician or technician in understanding how equipment works.

Model Electrical connection Circuits required

25FB400A/W, 50FB400A/W cord & plug provided 115/60/1, 20A max. fuse size

25CT400A/W, 50CT400A/W cord & plug provided 115/60/1, 20A max. fuse size
25HT400A/W, 50HT400A/W
25CR400A/W, 50CR400A/W cord & plug provided 115/60/1

25HR400A/W, 50 HR400A/W dispenser: 20A max. fuse size
ice maker: 20A max. fuse size

Attention – Should local codes require a hard-wired connection and/or shielded wiring, eliminate the
cord and plug(s) and follow the appropriate  eld wiring diagram on the following page.

See Ice machine Installation and Operation manual for recommended junction box preparation of
hard-wired RIDE ice machines.

25CT/HT/CR/HR/FB and 50CT/HT/CR/HR/FB 5

Field Wiring diagrams



X

X

Electric Power Source

Standard electrical - 115V, 1 Ph, 60 Hz,
max. fuse size 20 amps


BW

GND

GRN

GND

GRN

B

W

R



LEGEND

WIRENUT

X

EQUIPMENT
GROUND

B - BLACK

W - WHITE
R - RED
GRN - GREEN

DISPENSER
JUNCTION BOX

FIELD WIRING DIAGRAM IS
INTENDED TO AID ELECTRICIAN
OR TECHNICIAN IN UNDERSTANDING
HOW EQUIPMENT WORKS. ALL FIELD
WIRING MUST BE INSTALLED IN
ACCORDANCE WITH NEC AND LOCAL
ELECTRICAL CODES.

IMPORTANT

FUSED
DISCONNECT



X

X

Electric Power Source

Standard electric - 115V, 60 Hz, 1 Ph, 
Max. fuse size per circuit - 20 amps


BW

GND

GRN

GND

GRN

W

B

W

R

LOWER ICEMAKER
JUNCTION BOX
(BIN SIGNAL)

B

FUSED
DISCONNECT

LEGEND

WIRENUT

X

EQUIPMENT
GROUND

B - BLACK

W - WHITE

R - RED

GRN - GREEN

DISPENSER
JUNCTION BOX

FIELD WIRING DIAGRAM IS INTENDED TO AID ELECTRICIAN
OR TECHNICIAN IN UNDERSTANDING HOW EQUIPMENT WORKS. 
ALL FIELD WIRING MUST BE INSTALLED IN ACCORDANCE WITH
NEC AND LOCAL ELECTRICAL CODES.


IMPORTANT



X

B

W

X

GND

GRN

W

GND

GRN

UPPER ICEMAKER
JUNCTION BOX
(POWER)

B

FUSED
DISCONNECT

Electric Power Source

(For installations requiring hard-wiring equipment)

Freestanding dispensers, countertop and wall mount dispensers with integral ice machines

Countertop and wall mount dispensers with RIDE ice machines

6 25CT/HT/CR/HR/FB and 50CT/HT/CR/HR/FB

Installation procedure

Before you begin

• All dispensers must be installed level in both directions to ensure proper operation

• Required ventilation and recommended service clearances:

• Countertop and wall mount models with RIDE ice machine (25CR400A/W, 25HR400A/W, 50CR400A/W, 50HR400A/W) —
none. 12" (305 mm) at top recommended for service

• Countertop and wall mount models with integral ice machine (25CT400A/W, 25HT400A/W, 50CT400A/W, 50HT400A/W) —
6" (153 mm) at top. 6" (153 mm) each side recommended for service

• Freestanding models (25FB400A/W, 50FB400A/W) — 4" (102 mm) at rear. 12" (305 mm) at top recommended for service

• All countertop dispensers provide the option of taking utilities out the bottom or back of the dispenser.
See counter cut-out on page 9 (Fig. 2) for bottom exiting utilities on units with and without drain pans. For installations where
utilities will exit through back of dispenser, refer to back view drawings.

• Wall mount models are designed for use above sinks or custom drain pans, and are not normally equipped with
integral drain pans. Front of sink should be a minimum of 23" (584 mm) from back wall. Connection of utilities through the
back for wall mount units is the same as shown in drawings for countertop models except that the drain pan is absent.

• SensorSAFE dispensers are shipped with a plastic, protective  lm on sensor lenses. For proper operation, plastic

 lm must be removed after installation.

Installing freestanding dispensers

1. Carefully tip dispenser back to expose underside and block up in place.

Do not tilt unit further than 30° off vertical.

!

2. Remove legs from shipping box (taped to drain pan of dispenser) and screw into dispenser bottom, taking care to
seat legs securely against underside of dispenser.

3. Position dispenser in desired location and adjust legs to level in both directions.

4. Connect water supply to 3/8" FPT  tting on back of dispenser (Fig. 1A).

5. Remove 3/4" dispenser drain line plug from back of unit and discard. Connect separate drain lines to 3/4" FPT
dispenser drain  tting (Fig.1B), and 3/4" MPT ice machine drain  tting (Fig. 1C) on back of dispenser.

6. Run drain lines to wall or  oor drain. Provide an air break between the drain lines and drain. If ice machine drain
 tting is below an intended wall drain, a condensate pump must be used.

7. If ice machine is a water-cooled unit, connect water-cooled condenser supply line to 3/8" FPT condenser inlet  tting
on back of dispenser (Fig.1D).

Note: Do not run condenser supply water through ice machine water  lter system.

8. Connect condenser drain line to 3/8" FPT condenser outlet  tting on back of dispenser (Fig.1E).

Important: Do not connect condenser drain line to any other drain lines.

9. Plug dispenser into 20A rated NEMA 5-20 wall socket.

10. Remove front cover of base section by removing two screws at bottom corners of cover. Allow cover to drop
approximately 3/8" (5 mm) and pull forward.

11. Turn on water supply and check that water level in  oat reservoir (when full) is within 1/4" (6 mm) of mark on side of
reservoir, and that  oat moves freely. Check for leaks.

25CT/HT/CR/HR/FB and 50CT/HT/CR/HR/FB 7

Fig. 1 – Rear connections, freestanding models

(A) 3/8" FPT

water inlet

access panel

(B) 3/4" FPT drain

power cord

.8"

(20mm)

(D) 3/8" FPT condenser inlet location
(water-cooled only)

(E) 3/8" FPT condenser outlet location
(water-cooled only)

(C) 3/4" MPT icemaker drain location
(water-cooled only)

(B) 3/4" MPT icemaker drain location
(air-cooled only)

31.5"

(800mm)

3.125"

(79mm)

10.5"

(267mm)

6.75"

(171mm)

15.125"

(384mm)

10.25"

(259mm)

3.125"

(79mm)

12 Verify that water sensor tabs are immersed in water in reservoir.

13. Remove top front cover by removing two screws at bottom corners of cover. Lift cover slightly and pull forward.

14. If dispenser is equipped with SensorSAFE remove protective plastic coating from dispense sensor labels.

15. Turn on dispenser power and bin signal rocker switches. Check dispenser and ice machine operation.

16. Sanitize ice machine according to instructions in ice machine manual. Discard ice made during sanitizing process.

17. Turn off ice machine bin signal switch.

18. Remove dispenser hopper lid; clean and sanitize dispenser according to instructions beginning on page 16.

19. Turn ice machine bin signal switch on and replace front covers, securing with screws.

8 25CT/HT/CR/HR/FB and 50CT/HT/CR/HR/FB

Installing countertop dispensers

21" (533mm)

20.125" (511mm)

12.5"

(317mm)

16.5"

(419mm)

6.5"

(165mm)

.375 (10mm)

1.5" (38mm)

.44" (11mm)

10.5"

(267mm)

9" X 16"

(229mm x 407mm)

drain pan

cut-out

.375" holes

(9.52mm)

.5"

(127mm)

(G) 3/8" FPT water inlet

(drain location)

(K) alternate 3/4" dispenser

condenser water inlet

(H) 3/8" FPT

drain pan

(L) 3/4" FPT dispenser drain

condenser water outlet

(J) 3/8" FPT

Dispensers with top mount ice machines cannot be mounted on legs. They must be bolted to

!

counter. Use gloves when lifting ice machine to protect hands from sheet metal edges.

1. Position dispenser in desired location, mark
dispenser outline on counter and remove
dispenser.

2. Drill four 3/8" (5 mm) holes in counter (Fig. 2) to
anchor dispenser to counter.

Follett countertop dispensers can have any

or all utilities run directly through counter or
out rear of dispenser. For dispensers with any
utilities exiting through counter, make counter
cut-out (Fig. 2)

3. If ice transport tube will exit out rear of dispenser,
remove ice transport tube knock-out (Fig. 5G)
from rear of dispenser.

Note: Utility connections can be accessed

through front of dispenser by removing stainless
steel splash panel, or by removing access panel
(Figs. 4, 5) on back of dispenser.

4. If any electric utilities or water line will be
connected through rear of dispenser, remove
utility knock-out (Figs. 4, 5F) from rear of
dispenser and install supplied protective grommet.

Fig. 2 – Counter cut-out, all models

Fig. 3 – Top view, dispenser plumbing connections countertop

25CT/HT/CR/HR/FB and 50CT/HT/CR/HR/FB 9

5. If power is to be supplied through counter cut-out, complete steps 6-9. If power is to be supplied through rear

(F) utility connection
knock-out

3/4" FPT drain

access panel

.8"

5.875"

(149mm)

14.75"

(375mm)

10.5"

(267mm)

(20mm)

of dispenser, proceed to step 10.

6. Temporarily remove rear access panel (Figs. 4 and 5) from rear of dispenser.

7. Loosen junction box mounting screws. Lift junction box and power cord up until cord and mounting screws
clear notches on rear panel of dispenser. Remove Phillips head screws from right side of junction box.

8. Rotate junction box 90 degrees so that screw holes on right side of junction box align with holes on rear
dispenser panel. Resecure junction box to dispenser using Phillips head screws.

9. Place power cord inside dispenser and replace access panel (Figs. 4, 5) to rear of dispenser.

Note: For dispensers to be installed with utilities connected through rear of dispenser, it may be easier to

make preliminary connections before dispenser is set in place.

10. Apply a thick bead, approximately. 1/4" (6 mm) diameter, of NSF listed silicone sealant (Dow-Corning RTV­732 or equivalent) 1/4" (6 mm) inside marked outline of dispenser.

11. Carefully position dispenser on counter.

12. Remove four screws securing splash panel to front of dispenser and gently lay splash panel on counter.
(Water line to solenoid valve can be disconnected from water inlet valve by pushing on ring at end of inlet
 tting while pulling on tubing.)

13. Secure dispenser to counter with four 3/8" bolts (supplied by others).

14. Smooth excess sealant around outside of dispenser.

15. Run water supply line from back of dispenser through utility knock-out (Figs. 4, 5F) or up through counter
cut-out. Connect water supply line to 3/8" FPT  tting on (Fig. 3G) utility  ange at bottom of dispenser.

16. Remove 3/4" drain connection plug from either  tting at rear of dispenser (Fig. 3L) or internal  tting
(Fig. 3K), as appropriate. Connect and run a dedicated drain line to wall or  oor drain. An air break should be
provided.

17. Proceed with either RIDE or top-mounted ice machine connection instructions, as appropriate.

Fig. 4 – Rear connections, countertop

models with integral ice machines

Fig. 5 – Rear connections, countertop

models with RIDE ice machines

access panel

(F) utility connection
knock-out

(G) ice transport
tube knock-out

(149mm)

.8"

(20mm)

6.375"

3/4" FPT drain

(162mm)

10.5"

(267mm)

14.75"

(375mm)

5.875"

10 25CT/HT/CR/HR/FB and 50CT/HT/CR/HR/FB

Installing wall mount dispensers

13.5"

(343mm)

18"

(457mm)

23"

(584mm)

16.875"

(429mm)

18.5"

(470mm)

21.5"

(546mm)

2.5"

(64mm)

17.125"

(435mm)

24"

(610mm)

25HT400A/W

12" (305mm)
50HT400A/W
16" (406mm)

25HT400A/W
44" (1118mm)

50HT400A/W

48" (1219mm)

support angle and

hook detail

!

!

Wall and fasteners must be of sufficient strength to carry weight of unit. Hardware for this is not
included.

1. Install supplied wall bracket with six 3/8" diameter fasteners as shown in Fig. 7.

Note: Three holes are available at each fastening site to allow capture of studs/support within wall.

Steps 2 - 3 are required for models with integral ice machine only (25HT400A/W and 50HT400A/W).

2. For models with integral ice machine, use straight edge to position  ller strip  ush with top edge of wall bracket.

3. Fasten  ller strip to wall as shown in Fig. 8.

4. For all models, cut utility hole in wall (Figs. 7 and 8) using wall bracket as template.

5. Lift dispenser onto wall bracket, positioning unit so that hook on back of dispenser is captured by wall bracket
support angle (Fig. 6, hook detail).

Do not rest dispenser weight on bottom front edge of wall bracket.

6. Install four 1/4-20 screws through bottom of wall bracket into bottom of dispenser to secure dispenser to bracket.

7. Remove splash panel. Water line to solenoid valve can be disconnected from water inlet valve by pushing on ring
at end of inlet  tting while pulling on tubing.

Fig. 6 – Side view and angle detail for wall mount units without drain pan with integral ice machine (in top of
cabinet). Wall mount units with RIDE ice machines will not require installation of a  ller strip.

25CT/HT/CR/HR/FB and 50CT/HT/CR/HR/FB 11

8. Remove utility knock-out (Fig.4, 5F) from rear of dispenser and install supplied protective grommet. For dispensers

wall bracket – bottom view

wall bracket

3.5" (89mm)

1.375"

(35mm)

4.75"

(121mm)

3.5" (89mm)

11.5"

(292mm)

3/8" fasteners

16"

(406mm)

access opening
cover

wall stud

25HR400A/W

25.5"

(648mm)

50HR400A/W

29.5"

(749mm)

25HT400A/W

9.5" (241mm)
50HT400A/W

11.5" (292mm)

25HT400A/W

9.5" (241mm)
50HT400A/W

11.5" (292mm)

utility

cut-out

using remote ice machines, remove ice transport tube knock-out (Fig. 5G) from rear of dispenser.

9. Run water supply line from back through utility knock-out (Fig. 5F) and connect water supply line to 3/8" FPT  tting
on utility  ange at bottom of dispenser (Fig. 3G).

10. Connect and run a dedicated drain line from 3/4" drain tube to wall or  oor drain. An air break should be provided.

11. Proceed with either remote or top-mounted ice machine connection instructions, as appropriate.

Fig. 7 – Mounting dimensions for wall mount

units without drain pan with RIDE ice machine

Fig. 8 – Mounting dimensions with wall mount units

without drain pan with integral ice machine

20.875"

(530mm)

filler strip

17.8"

(445mm)

25HT400A/W

25.5"

(648mm)

50HT400A/W

29.5"

(749mm)

25HT400A/W

9.5" (241mm)
50HT400A/W

11.5" (292mm)

25HT400A/W

9.5" (241mm)
50HT400A/W

11.5" (292mm)

3.5" (89mm)

access opening
cover

4.75"

(121mm)

16"

(406mm)

wall stud

utility

cut-out

11.5"

(292mm)

3/8" fasteners

wall bracket

3.5" (89mm)

1.375"

(35mm)

12 25CT/HT/CR/HR/FB and 50CT/HT/CR/HR/FB

wall bracket – bottom view

Installing RIDE ice machines

Hot Water

160 F (71 C)

3

Models 25CR400A/W, 50CR400A/W, 25HR400A/W, 50HR400A/W

See Ice machine Installation Manual (form #208600) for critical installation instructions for RIDE

!

1. Install RIDE ice machine following instructions in ice machine manual.

2. Run uninsulated ice transport tube from dispenser through ice transport tube knock-out (Fig. 5G) or through counter
opening to ice machine.

3. Heat end of transport tube in cup of 160 F (71 C) hot water to soften and spread with pliers

4. Insulate ice transport tube by sliding insulation over tube.

5. Adjust insulation to cover all exposed ice transport tubing including tubing inside dispenser
cabinet.

6. Check that insulated ice transport tube runs continuously uphill (with no dips) from ice
machine to dispenser.

7. Run bin signal wire from dispenser through utility knockout (Fig. 5F) or counter cut-out to ice machine and connect
bin signal wire (two-conductor twist lock) to bin signal plug on ice machine.

8. Plug dispenser power cord into 20A rated NEMA 5-20 wall socket.

9. Turn on dispenser water supply and check for leaks. Replace splash panel.

10. If dispenser is equipped with SensorSAFE remove protective plastic coating from dispenser lenses.

11. Remove top front cover by removing two screws at bottom corners of cover. Lift cover slightly and pull forward. Turn
on power and bin signal rocker switches. Replace front cover and secure with screws. Test operation.

12. Clean and sanitize ice machine following instructions in ice machine manual. Discard ice made during sanitizing
process.

13. Clean and sanitize dispenser hopper following instructions on page 16. Installation is complete.

ice machines. Failure to comply with these instructions will result in poor performance and void
warranty.

before making connection to ease assembly and prevent coupler edge from cutting inner
wall of tube.

Fig. 9 – Ice transport tube and ice level control stat mounting for freestanding dispensers and countertop units
with RIDE ice machine

ice level control stat

ice hose mounting bracket

25CT/HT/CR/HR/FB and 50CT/HT/CR/HR/FB 13

.187 (5mm) ice tube hole

1"

(25mm)

engaging pin

ice tube

Installing top mount ice machines

Models 25CT400A/W, 50CT400A/W, 25HT400A/W, 50HT400A/W

Dispensers with top mount ice machines cannot be mounted on legs. They must be bolted to

!

1. On dispensers equipped with top-mounted, water-cooled ice machines, feed condenser supply and drain lines from

Note: Do not run condenser supply water through ice machine water  lter system. Do not connect condenser drain

2. Remove dispenser top front cover by removing two screws at bottom corners of cover, lifting cover slightly and pulling

3. Remove ice machine compartment top and side panels.

4. Remove ice machine hold-down bracket from front of ice machine compartment.

5. Lift ice machine onto dispenser top and slide ice machine completely into position, compressor end  rst. Front of ice

6. Reinstall hold down bracket on front of ice machine with power cord and bin signal cords in notch. Do not cut or

7. Insert loose end of ice transport tube through bracket on ice machine base into hopper access hole. Be sure that transport

counter. Use gloves when lifting ice machine to protect hands from sheet metal edges.

back through utility knock-out (Fig. 4F) or through counter, as appropriate. Connect condenser supply line to inlet
 tting (Fig. 3H) on utility  ange at bottom of dispenser. Connect condenser drain line to outlet  tting (Fig. 3J) on utility
 ange at bottom of dispenser.

line to any other drain lines.

forward.

machine base must be  ush with front of dispenser.

pinch cords.

tube is secured under retainer on  oat reservoir bracket (Step 2, Fig. 10). Tighten transport tube clamp screw to secure ice
transport tube.

Fig. 10 – Ice transport tube

2

1

TIGHTEN

3

CLAMP
SCREW

8. Connect plastic water supply line to  tting at top of  oat reservoir.

9. Connect vinyl drain from dispenser securely to 120˚ elbow on ice machine drain line.

10. Connect ice machine two-lead bin signal twist lock plug, and three-lead power twist-lock plug, to dispenser twist-lock
connectors.

11. On dispensers equipped with water-cooled ice machines, connect condenser water supply and drain lines to
condenser  ttings on ice machine.

12. Turn on water supply and check for leaks. Check that water level in  oat reservoir (when full) is within 1/4" (6 mm)
of mark on side of reservoir, and that  oat moves freely. Verify that water sensor tabs are immersed in water in
reservoir. Replace splash panel.

13. Plug dispenser power cord into 20A rated NEMA 5-20 wall socket.

14. If dispenser is equipped with SensorSAFE remote protective plastic coating from dispense sensor labels.

15. Turn on power and bin signal rocker switches and test operation.

16. Clean and sanitize ice machine following instructions in ice machine manual.

17. Remove dispenser hopper access lid and clean and sanitize dispenser according to instructions on page 16.

18. Replace front cover and secure with screws. Installation is complete.

14 25CT/HT/CR/HR/FB and 50CT/HT/CR/HR/FB

Fig. 11 – Ice transport tube and ice level control stat mounting units with top-mounted ice machines

ice level control stat

.75"

(19mm)

Hand bend cap tube
end to approx. 45
as shown

45

User information

How the dispenser works

Follett’s 25 and 50 automatic load ice and water dispensers receive ice from Follett’s 400 lb (181kg)/day ice machine
located in the dispenser base, in the cabinet top or in a remote location up to 20 ft (6m) away. Ice produced is stored in the
bin section of the dispenser. When the dispense lever is pushed, the wheel motor is energized, causing the wheel to turn.
This moves ice to the dispense chute where it drops by gravity into the container held below the chute.

In Follett’s continuous icemaking process, water freezes to the inside walls of the stainless steel evaporator. A rotating
stainless steel auger carries the ice to the top of the evaporator where it is compressed and extruded through a nozzle
on the outlet port. The ice is then pushed through a tube to the dispenser bin. When the storage area is full, a bin stat
opens and shuts the ice machine off to avoid over- lling of the bin. The ice machine will restart after 20 minutes if the bin
is calling for ice.

How the SensorSAFE accessory works

Follett’s SensorSAFE accessory maximizes sanitation and minimizes the possibility of cross-contamination by eliminating
physical contact between the cup or container and dispenser. Sensors in the panel use re ected infrared light to detect
the presence of the container and send a signal to a control board which then activates the appropriate components for
ice or water dispensing.

The SensorSAFE package includes a cleaning switch under the left side of the front cover which temporarily shuts off
dispensing to allow cleaning of the panel and lenses. If the switch is not turned back on after cleaning, the dispenser
automatically resets after two minutes for normal operation.

SensorSAFE also includes a time limit safety feature which automatically stops ice dispensing after one minute of
continuous dispensing. Dispensing can be resumed by moving the container away from the dispenser and returning it to
the activation zone.

How the chilled water accessory works

Follett’s chilled water accessory uses ice from the dispenser’s storage hopper to chill incoming water supplied to the water
station. The water chiller assembly is located in the dispenser cabinet under the storage hopper. As ice is dispensed it is
automatically fed into the water chiller assembly to chill the water coil inside the assembly.

25CT/HT/CR/HR/FB and 50CT/HT/CR/HR/FB 15

Cleaning/descaling and sanitizing

Periodic cleaning/descaling and sanitizing of Follett’s ice and water dispenser and ice machine system is required to
ensure peak performance and delivery of clean, sanitary ice. The recommended cleaning procedures that follow should be
performed at least as frequently as recommended and more often if environmental conditions dictate.
Cleaning of the condenser can usually be performed by facility personnel. Cleaning/descaling and sanitizing of the ice
machine system should be performed by your facility’s trained maintenance staff or a Follett authorized service agent.
Regardless of who performs the cleaning, it is the operator’s responsibility to see that this cleaning is performed according
to the schedule below. Service problems resulting from lack of preventive maintenance will not be covered under the
Follett warranty.

Recommended cleaning/descaling and sanitizing intervals*

Symphony Frequency

Drain Line weekly

Drain Pan/Drip Pan weekly

Exterior as needed

Condenser monthly (air-cooled only)

Dispenser and Components semi-annually

Ice Machine semi-annually

Chilled Water Accessory semi-annually

Transport Tube semi-annually

Ice Storage Area/Bin semi-annually

* Ice machine and dispenser must be cleaned and sanitized prior to start-up.

Weekly

CAUTION!

§ Do not use solvents, abrasive cleaners, metal scrapers or sharp objects to clean any part of the dispenser.

Dispenser drain pan and drain line

1. Pour 1 gal. (3.8 L) of hot tap water into drain pan to  ush drains.

Splash panel front, SensorSAFE infrared dispensing

1. Deactivate dispensing by pressing and releasing clean switch located on left side of unit under top front cover.

2. Clean lens and splash panel front using a soft cloth and mild, non-abrasive, non-chlorine based cleaner.

3. Reactivate dispensing by pressing and releasing clean switch again.

Monthly

CAUTION!

§ Do not use solvents, abrasive cleaners, metal scrapers or sharp objects to clean any part of the dispenser.

Condenser (air-cooled ice machine only)

1. Use a vacuum cleaner or stiff brush to carefully clean condenser coils of lint and debris to ensure optimal

performance.

Semi-Annually (more often if conditions dictate)

§ A cleaning/descaling and sanitizing procedure should always include both the ice machine and dispenser; ice
machine should be cleaned and sanitized  rst, followed by the dispenser.

§ Icemaking system can be cleaned/descaled in place.

To ensure that your ice machine and dispenser are cleaned/descaled and sanitized properly, proceed as follows:

1. Clean/descale the ice machine

2. Sanitize the ice machine

3. Clean/descale the dispenser

4. Sanitize the dispenser

16 25CT/HT/CR/HR/FB and 50CT/HT/CR/HR/FB

CAUTION!

§ Wear rubber gloves and safety goggles (or face shield) when handling cleaner or sanitizer mixtures.

§ Use only Follett approved cleaners.

§ It is a violation of Federal law to use Solution A or Solution B in a manner inconsistent with their labeling.

§ Do not use solvents, abrasive cleaners, metal scrapers or sharp objects to clean any part of the dispenser.

Solution A: Following manufacturer’s instructions, mix cleaning solution of 1 gal. (3.8 L) 120 F (49 C) water and 7 oz.

(198 g) (one 7oz. packet) of Follett SafeCLEAN™ ice machine cleaner/descaler (P/N00132001).

Solution B: Following manufacturer’s instructions, mix a sanitizing solution of 1 gal. (3.8 L) 120 F (49 C) water and

1.6oz. (47 ml) Nu-Calgon IMS-II Sanitizer (P/N 00979674).

Clean/descale and sanitize ice machine (if applicable)

§ Units with ice machines require ice machine cleaning/descaling and sanitizing at least every 6 months, and more
often if conditions dictate. Cleaning/descaling and sanitizing the ice machine will result in better performace and
extend ice machine life. Refer to Ice Machine Operation and Service Manual for speci c instructions.

Clean/descale dispenser

1. Remove and discard all ice from storage hopper.

2. Ensure power is disconnected. Working inside storage area, remove center thumbscrew from dispense wheel,

tilt wheel up toward back to clear baffle and disengage wheel from motor shaft.

3. Remove dispense chutes.

4. Thoroughly wipe lid, dispense wheel, baffle and dispense chutes with cloth soaked in SolutionA.

5. Wipe all bin surfaces (including the area under dispense wheel) with a damp cloth wrung out in Solution A.

Note: To avoid possible damage to dispense motor assembly, use only a damp cloth to clean the storage bin. Do not

allow water to run through bottom of bin area.

6. Remove grille and wash with Solution A. Rinse thoroughly with clean water.

7. Rinse all above items with damp cloth wrung out in clear water.

Sanitize dispenser

8. Wipe all above items with damp cloth wrung out in Solution B to sanitize. Do not rinse.

9. Reinstall all parts and replace any panels removed prior to cleaning.

10. Pour 1 gal. (3.8 L) of hot tap water into drain pan to  ush drains.

11. If the dispenser is equipped with a Chilled Water Accessory continue to Step 11.1; if not, skip to Step 12.

11.1 Remove four screws securing splash panel.

11.2 Disconnect 3/4" (19 mm) drain line from bottom of chilled water canister.

11.3 Loosen (do not remove) screw securing front bracket of chilled water canister to bottom of dispenser hop-

per.

11.4 Rotate canister clockwise to release front bracket, then pull canister forward to disengage rear bracket.

11.5 Remove chilled water coil from canister and clean with cloth wrung out in Solution A.

11.6 Wipe inside of chilled water canister with cloth wrung out in Solution A.

11.7 Rinse all above items with damp cloth wrung out in clear water.

11.8 Sanitize all above items with damp cloth wrung out in Solution B. Do not rinse.

11.9 Reinstall chilled water coil into canister (rubber alignment grommet on coil tubing must be located outside

chilled water canister to hold coil securely against canister wall).

11.10 Reinstall chilled water assembly on dispenser and tighten screw securing front bracket.

11.11 Reconnect 3/4" (19 mm) drain line to chilled water canister.

11.12 Reinstall splash panel and top front cover.

12. If so equipped, turn ice machine ON and begin to make ice (ice machine should start immediately with power

and bin signal supplied).

13. After approximately 30 minutes, test dispenser for proper dispensing.

25CT/HT/CR/HR/FB and 50CT/HT/CR/HR/FB 17

Service information

Wiring diagrams

How unit works — lever models

The dispense wheel motor is energized through the power and ice dispense switches. The water solenoid valve is
energized through the power and water dispense switches. The ice machine receives the bin signal through the power
switch, the normally closed bin thermostat and the ice machine switch. When the bin level thermostat is calling for ice, a
115v bin signal is applied to the bin signal terminals on the ice machine circuit board. When ice builds up around the bin
thermostat, the contacts open, cutting the bin signal to the ice machine.

4x4 junction box

located behind splash panel

black

white

green

115VAC

60hz

white

dispenser power

switch

red

purple

blue

t-stat

ice switch

water switch

ice machine

(120 VAC)

bin signal

switch

power

red

purple

blue

ice machine

bin signal

(120 VAC)

wheel motor

water solenoid valve

M

WTR

white

white

white

white

18 25CT/HT/CR/HR/FB and 50CT/HT/CR/HR/FB

How unit works — SensorSAFE models

L1



SensorSAFE models provide “touchless” ice and water dispensing. When a container is placed within the actuation
zone below the ice or water chute on SensorSAFE dispenser models, an infrared signal re ects off the container and is
detected by the sensor. The sensor then sends a signal to the control board to activate the appropriate components to
dispense ice or water. LEDs on the board indicate when the board is receiving a signal from the sensors.

A safety, shut-off feature automatically shuts off dispensing after one minute of continuous activation. Dispensing can be
restarted by moving the container away and then returning it to the actuation zone.

Dispensing can be temporarily suspended for cleaning by depressing and releasing the clean switch, located under the
left side of the top front cover. Depressing and releasing the button a second time will return the dispenser to normal
operating state. If the clean switch is not depressed a second time, the dispenser will automatically resume normal
dispense operation (CLN LED goes out) after two minutes. An LED on the control board will light to indicate that the
dispensing has been suspended by activation of the clean switch.

4x4 junction box

located behind splash panel

white

green

black

115VAC

60hz

white

ice machine

power

(120 VAC)

white

ice machine

dispenser power

switch

bin signal

red red

green

black

t-stat

ICE

SensorSAFE

control board

GND

PWR

NEUTRAL

switch

WTR

CLN

purple

yellow

yellow

WM

SOL

WTR

bin signal

(120 VAC)

wheel motor

blue

water solenoid valve

WTR

white

clean
switch

white

white

white

M

25CT/HT/CR/HR/FB and 50CT/HT/CR/HR/FB 19

Dispenser troubleshooting

Disconnect power to dispenser and ice machine before putting hands or arms in storage area, or

!

attempting any repair or service to equipment.

Before calling for service:

• Check that there is ice in dispenser bin area • Check that all switches and circuit breakers are on

• Check that congealed cubes are not causing a jam • Check that all drains are clear

Symptom

1. Does not dispense

ice

2. Does not dispense
water

3. Water runs
continuously

4. Dispense wheel
rotates continuously

5. Ice machine runs
continuously

Possible cause

a. Power switch off or faulty

b. Faulty dispense switch
c. Wheel motor malfunction
d. Drive chain off
e. Sprocket key missing

a. Dispense switch faulty
b. Faulty water solenoid
c. Solenoid plugged by debris

a. Dispense switch contacts burned shut
b. Debris preventing valve from closing

a. Dispense switch contacts burned shut

a. Faulty or incorrectly positioned bin

thermostat

b. Incorrect  eld wiring

Solution

a. Check switch; turn on or replace if faulty

b. Replace switch
c. Check motor and replace as required
d. Reinstall chain
e. Install key and tighten sprocket

a. Check switch and replace if faulty
b. Check solenoid and replace if faulty
c. Remove and clean valve

a. Check switch and replace if faulty
b. Remove and clean valve

a. Replace dispense switch

a. Check for proper positioning (middle of

adjustment range); if thermostat does not
open when ice is placed on capillary tube,
replace thermostat

b. Check that ice machine receives bin signal

from dispenser

6. Ice dispenses by
itself

a. Baffle not adjusted properly
b. Faulty dispense switch

Troubleshooting SensorSAFE board and sensors

Board guide

LEDs, when illuminated, indicate the
following:

PWR (board power)

CLN (cleaning, no dispensing cycle)

ICE (ice dispensing activated)

WTR (water dispensing activated)

20 25CT/HT/CR/HR/FB and 50CT/HT/CR/HR/FB

a. See page 22 for adjustment instructions
b. Replace dispense switch

Terminals:

L1 (incoming power, hot)
L2 (neutral terminals)
WTR (power terminal for water solenoid)
SOL (power terminal for dispense gate solenoid) not used
WM (power terminal for wheel motor)
CLN (terminals for clean cycle switch)

Problem: Does not dispense ice or water

Action

LED Status

PWR CLN ICE/WTR

Check LEDs on control
board

Place cup under drop
zone

OFF OFF OFF

ON ON OFF

ON OFF OFF

ON OFF ON

Problem: Dispenses ice or water continuously

Action

LED Status

PWR CLN ICE/WTR

Check LEDs on control
board

ON OFF ON

Solution

Check circuit breakers and power switch; restore
power or replace defective switch

Depress clean switch located under left side of front
cover to return board to normal operation

Troubleshoot appropriate lens/sensor and replace if
required (see Lens/Sensor Troubleshooting below)

Verify power on appropriate output terminal (WTR or
WM) on control board and replace board if required;
if board tests okay, troubleshoot appropriate
dispenser component

Solution

Troubleshoot appropriate lens/sensor and replace if
required (see Lens/sensor troubleshooting below)

ON OFF OFF

If there is power on any output terminal (WTR or
WM) on control board, replace board

Remove lens protective cover; adjust funnel so water
doesn’t drip down lens or behind splash panel

Lens/sensor troubleshooting

1. Turn dispenser power switch off.

2. Remove splash panel.

3. Disconnect wires from output terminal(s) (WTR, WM) on board.

4. Gently remove appropriate sensor/mounting block assembly from panel by moving block sideways until edge of block
clears retaining tab of panel.

5. Inspect lens and sensor assembly for foreign material and remove using non-abrasive cleaner.

6. Turn dispenser power on and test sensor by moving hands through activation area (no closer than 3/16"/

5 mm in front of sensor).

7. If LED on board turns on and off, sensor is working properly and dispenser may be reassembled. If LED does not
come on, switch sensor leads on board and retest. If the opposite LED comes on, board is defective and must be
replaced. If LED does not come on, sensor is defective and must be replaced.

25CT/HT/CR/HR/FB and 50CT/HT/CR/HR/FB 21

Disassembly and replacement instructions

Dispense chute removal

1. Remove dispenser front cover.

2. Slide plastic dispense chute cover up and out to remove.

3. Pull out four white plastic fasteners and remove dispense chute.

Dispense wheel removal and installation

Note: Models with top mount ice machines require removal of ice machine before removing wheel.

1. Remove all ice from storage area of dispenser.

2. Remove center thumbnut from dispense wheel.

3. Remove thumbnuts holding baffle inside bin and remove baffle.

4. Tilt rear of wheel up and lift off motor drive shaft.

5. After reinstalling wheel, secure baffle loosely with thumbnuts, but do not tighten.

6. Place a 1/8" (3.2 mm) spacer against wheel and allow baffle to drop until it touches spacer.

7. Tighten thumbnuts and remove spacer.

Drive bar removal

1. Remove dispense wheel from dispenser (see above).

2. Pull drive bar out of its channel in bottom of wheel.

dispenser
front

Wheel motor assembly removal

1. Shut water off. Remove front cover.

2. Remove dispense wheel and dispense chute covers (see above).

3. Remove splash panel. Water line to solenoid valve can be
disconnected from water inlet valve by pulling on ring at end of inlet
 tting.

4. Disconnect wiring to panel and set panel aside.

5. Disconnect wires on motor.

6. Remove four bolts (7/16" socket) holding motor assembly to bottom of dispenser.

7. Remove motor assembly.

Ice transport tube replacement

Models 25CT400A/W, 25HT400A/W, 50CT400A/W, 50HT400A/W

Only use tubing supplied by Follett Corporation.

!

baffle

3.2mm (1/8")
spacer

side view wheel section

1

22 25CT/HT/CR/HR/FB and 50CT/HT/CR/HR/FB

2

3

TIGHTEN
CLAMP

4

SCREW

Ice transport tube replacement

Hot Water

160 F (71 C)

9

Models 25FB400A/W, 50FB400A/W, 25CR400A/W, 50CR400A/W

Correct installation of ice transport tube is critical to RIDE ice machine performance. Replacement ice
transport tubes for RIDE ice machines must be insulated and run continuously from ice machine to

!

dispenser with no dips or bends with a radius of less than 6" (153 mm).

1. Remove top and rear access panel from dispenser (lower front panel in freestanding unit).

2. Disconnect existing ice tube from engaging pin on transport tube bracket in ice storage bin and pull down through
dispenser chase.

3. Disconnect opposite end of tube from ice machine.

4. Run end of new ice transport tube with 3/16" (5 mm) hole through ice transport tube knockout (Fig. 5G) in back of
dispenser or through counter into bottom of dispenser, being careful to avoid any bends with less than 6" (153 mm)
radius.

5. Insert tube in internal chase in rear inside corner of dispenser (left side as you face dispenser) and push up into
storage area.

6. Push the 3/16" (5 mm) hole near end of tube into pin on ice tube bracket (see drawing below).

Steps 7-8 for units with RIDE ice machines only

7. Install supplied insulation to run of transport tube required for your site, leaving approximately 2" (51 mm) of tube
exposed at free end.

8. Check that insulated tube runs continuously from ice machine to dispenser with no dips.

9. Heat end of transport tube in cup of 160 F (71 C) hot water to soften and spread with pliers
before making connection to ease assembly and prevent coupler edge from cutting inner
wall of tube

All units

10. Slip supplied hose clamp onto tube and push tube onto exit port of evaporator.

Do not twist hose when securing to evaporator.

11. Fasten tube on port with hose clamp, being sure that clamp is positioned on evaporator side of nozzle  ange.

12. Tighten clamp.

Only use tubing supplied by Follett Corporation.

!

.3/16" (5mm)
dia. hole

Section A – A

1"
(26mm)

A

A

ice level control stat

ice hose mounting bracket

3/16 (5mm) ice tube hole

1"

(26mm)

engaging pin

ice tube

25CT/HT/CR/HR/FB and 50CT/HT/CR/HR/FB 23

rubber grommet

ice level control stat

control box assembly

hopper assembly

ice deflector bracket assembly

bin thermostat

control box assembly

ice level

control stat

45

.75"

(20mm)

Hand bend
cap tube
end to approx.
45° as shown

ice level control stat

Thermostat locations

Thermostat locations – 25CT400A/W, 25HT400A/W, 50CT400A/W, 50HT400A/W

Thermostat locations – 25CR400A/W, 50CR400A/W, 25HR400A/W, 25FB400A/W,

24 25CT/HT/CR/HR/FB and 50CT/HT/CR/HR/FB

rubber grommet

ice level

control stat

50HR400A/W, 50FB400A/W

well nut

control box assembly

ice mounting hose bracket

knurled screw

control box assembly

hopper assembly

ice level control stat

bin thermostat

Parts

Dispenser exterior

1

7

6

2

2

4

9

3

5

Reference Description Part #

1 Cover, top front, 25 CT & HT units 502679

1 Cover, top front, 50 CT & HT units 502680

2 Cover, top front, 25 CR, HR & FB 502677

2 Cover, top front, 50 CR, HR & FB 502678

3 Cover, lower section, stainless, 25/50 FB 502694

4 Cover, dispense chute 502681

Not shown Knurled screws, front cover 501100

5 Drain pan 502682

Not shown Grille, drain pan 502683

6 Lid, ice machine, 25/50CT and HT 502688

7 Lid, 25/50CR, HR & FB 502684

Not shown Rear panel, base stand, perforated 502699

Not shown Leg kit, 6" (153 mm), adjustable, for freestanding units – set of 4 502088

8 Single leg, for freestanding units 502298

Not shown Adapter, drain line 00112854

9 Base stand assembly, countertop dispenser 502700

10 Drain pan and base assembly (includes 502682 and 502683) 502778

Not shown Drain  tting, brass, ice machine, freestanding units 502701

Not shown Drain  tting, plastic, ice machine, freestanding units (includes screws) 00109728

Not shown Cord, power, dispenser 502776

Not shown Cord and plug, female, bin signal, RIDE IM 502777

Not shown Clean switch, SensorSAFE 502359

Not shown Cord and plug, female, bin signal, top mount 502816

Not shown Cord and plug, female, bin signal, freestanding dispensers 502817

Not shown Cord & plug, female, ice machine power, top mount 502788

Not shown Cord & plug, female, ice machine power, freestanding 502786

Not shown Caster 502805

10

8

25CT/HT/CR/HR/FB and 50CT/HT/CR/HR/FB 25

Dispense chute and splash panel areas (lever models) — Serial Number E08194
and above

2

4

15

6

1

12

8

10

13

11

5

9

3

Reference Description Part #

1 Fastener, 10-32 x 3/8" stainless steel 00982421

2 Tube, water station 502356

3 Cover, dispense chute 502681

4 Switch, dispense, lever actuated (includes 501841) 502359

5 Bracket, lever and water solenoid 01039635

6 Bracket, lever 00958793

7 Lever, dispense 00976845

8

9 Chute, water (with Agion) 01042266

10 Solenoid assembly, water, 120V, 60Hz (includes solenoid valve, tube, bracket, inlet and outlet  ttings)

11 Fitting, inlet, 1/4" tube x 1/8 MNPT straight 00991232

12 Fitting, outlet, 1/8" MPT x 3/8" comp 502246

13 Solenoid valve, water, 120 V, 60Hz 502243

14 Boot, dispense switch button 501841

15 Splash panel, lever dispense 01038603

Not shown Tubing, water station, thermoplastic, 1/4" OD (sold by the foot) 502079

Not shown Splash panel, lever dispense complete assembly 01049022

Not shown Retro t ice and water chute kit 01027994

1

Disclaimer: Antimicrobial protection is limited to the treated components and does not treat water or ice.

Agion is a registered trademark of Agion Technologies, Inc, Wake eld, MA, USA.

Chute, ice (with Agion

120V 60Hz

®

antimicrobial product protection1)

14

7

01041201

01049121

26 25CT/HT/CR/HR/FB and 50CT/HT/CR/HR/FB

Dispense chute and splash panel areas (lever models) — Serial Numbers below
E08193

13

2

4

7

10

8

1

14

12

11

6

5

16

9

15

3

Reference Description Part #

1 Fastener, dispense chute bracket 502057

2 Tube, water station 502356

3 Cover, dispense chute 502681

4 Switch, dispense, ice, lever actuated (includes 501841) 502359

5 Switch, dispense, water, lever actuated (includes 501841) 502359

6 Bracket, chute (includes fasteners 502057) 502247

7 Lever, dispense 502358

8 Chute and funnel, ice 502689

9 Chute, water 502249

10 Solenoid assembly, water (includes 502243, 502356, 502246, 502355 and 502262) 120V, 60Hz 502357

11 Bracket, water solenoid and lever 502355

12 Fitting, inlet, 1/8" MPT x 1/4" comp 502246

13 Fitting, outlet, 1/8" MPT x 3/8" comp 502262

14 Solenoid valve, water, 120 V, 60Hz 502243

15 Boot, dispense switch button 501841

Not shown Tubing, water station, thermoplastic, 1/4" OD (sold by the foot) 502079

16 Splash panel, lever dispense 502787

Electrical box (front view) — lever models

Reference Description Part #

1 Thermostat 500514

2 Terminal block 501604

3 Switch, dispenser power 502209

3 Switch, ice machine bin signal 502209

25CT/HT/CR/HR/FB and 50CT/HT/CR/HR/FB 27

1

2

3

3

Dispense chute and splash panel areas (SensorSAFE) — Serial Number E08194
and above

5

2

1

13

3

4

8

7

9

10

6

11

12

Reference Description Part #

1 Cover, dispense chute 502681

2

3 Chute, water (with Agion) 01042266

Not shown

Not shown Chute, water (with Agion), wall hung 00984898

4 Lens, sensor 502690

5 Splash panel, SensorSAFE dispense 01049147

Not shown Splash panel, SensorSAFE dispense, wall hung 01049154

6 Solenoid assembly, water, (includes solenoid valve, tube, bracket, inlet and outlet  ttings) 120V

7 Bracket, lever and water solenoid 01039635

8 Tube, water station 502356

9 Fitting, outlet, 1/8" MPT x 3/8" comp 502246

10 Solenoid valve, water, 120 V, 60Hz 502243

11 Fitting, inlet, 1/4" tube x 1/8 MNPT straight 00991232

12 Sensor (includes lens and ty-rap) 00122978

13 Fastener, 10-32 x 3/8" stainless steel 00982421

Not shown Splash panel, SensorSAFE, complete assembly 01049006

Not shown Splash panel, SensorSAFE wall hung, complete assembly 01049014

Not shown Retro t ice and water chute kit 01027994

1

Disclaimer: Antimicrobial protection is limited to the treated components and does not treat water or ice.

Agion is a registered trademark of Agion Technologies, Inc, Wake eld, MA, USA.

Chute, ice (with Agion

Chute, ice (with Agion

60Hz

®

antimicrobial product protection1)

®

antimicrobial product protection1), wall hung

01041201

01040005

01049121

28 25CT/HT/CR/HR/FB and 50CT/HT/CR/HR/FB

Dispense chute and splash panel areas (SensorSAFE) — Serial Numbers below
E08193

10

8

12

3

15

13

11

9

1

14

7

2

5

4

6

Reference Description Part #

1 Fastener, dispense chute bracket 502057

2 Cover, dispense chute (includes labels) 502681

3 Chute and funnel, ice 502689

4 Chute, water 502249

Not shown Chute and funnel, ice, wall mount, no drain pan 00129908

Not shown Chute, water, wall hung, no drain pan 00129155

5 Bracket, chute (includes fasteners 502057) 502247

6 Lens, sensor 502690

7 Splash panel, units with drain pan (includes 2 of 502690) 502695

Not shown Splash panel, wall mount units w/o drain pan 502715

8 Solenoid assembly, water, 120V, 60Hz (includes. 502243, 502356, 502246, 502355, 502262) 502357

9 Bracket, water solenoid and lever 502355

10 Tube, water station 502356

11 Fitting, inlet, 1/8" MPT x 1/4" comp 502246

12 Fitting, outlet, 1/8" MPT x 3/8" comp 502262

13 Solenoid valve, water, 120V, 60Hz 502243

14 Sensor (includes 502690 and 203611) 00122978

15 Ty-rap, sensor mounting 203611

25CT/HT/CR/HR/FB and 50CT/HT/CR/HR/FB 29

Electrical box (front view) – SensorSAFE models

Reference Description Part #

1 Thermostat, bin level 500514

2 Switch, dispenser power 502209

2 Switch, ice machine bin signal 502209

3 Control board, SensorSAFE 502242

Not shown Clean switch, SensorSAFE 502359

Not shown Boot, clean switch 501841

Wheel motor and drive system

1

3

2

2

3

8

7

4

5

3

2

6

7

1

Reference Description Part #

1 Wheel motor, 120V, 60Hz 501861

2 Washer, thrust 501026

Not shown Fan blade, wheel motor 501607

3 Drive shaft (includes key and stud) 501619

4 Chain, pitch 54, link 502691

5 Sprocket, drive shaft, 35T 502692

6 Sprocket, wheel motor, 10T 501019

7 Bearing, drive shaft 501024

Not shown Connecting link, chain 500799

8 Key, drive shaft 500637

Parts 1-8 above Dispenser drive assembly 502020

1

30 25CT/HT/CR/HR/FB and 50CT/HT/CR/HR/FB

Hopper components

Top view – all top mounted units

16

13

18

17

14

6

1

2

15

Top view – freestanding and RIDE units

6

2

1

12

4

8

Ice tube bracket – side view –

freestanding & RIDE units

Ice tube bracket – side view

– all top mounted units

5

4

9

10

8

Reference Description Part #

1 Baffle, ice 501608

2 Wheel, dispense (includes 501612) 502821

4 Bracket, ice tube 502712

6 Rod, threaded (includes knurled nut) 501612

8 Ice de ector/cap tube bracket (units with top mounted ice machine) 501616

9 Bracket, ice tube entry (units with top mounted ice machine) 502698

10 Ice transport tube assembly (units with top mounted ice machines) 502697

11 Screws, knurled 501613

12 Side panel, RH 502721

13 Side panel, LH 502720

14 Bracket, ice machine hold-down 502713

15 Cover, hopper access 501917

16 Cover, hopper 502693

17 Gasket, ice entry 502824

18 Kit, ice tube entry, top mount (includes 502824) 00120279

25CT/HT/CR/HR/FB and 50CT/HT/CR/HR/FB 31

Ice transport tubing

Reference Description Part #

Not shown Ice transport tube (RIDE units) - 10 ft 502522

Not shown Ice transport tube (RIDE units) - 20 ft 502523

Not shown Ice transport tube insulation (RIDE units only) - sold by the foot 501176

Not shown Ice transport tube assembly (50 FB units) 502328

Not shown Ice transport tube assembly (25 FB units) 502329

Not shown Ice transport tube assembly (top mount units) 502697

Chilled water components

1

2

3

4

5

Reference Description Part #

1 Coil, chilled water (includes two 502599) 502598

2 Fitting, water coil 502599

3 Brackets, chilled water canister, pair (includes screws) 502600

4 Canister, chilled water (includes 502600 and 502605) 502601

5 Elbow, drain 502605

Parts 1-5 above Assembly, chilled water 502602

Not shown Tee, drain line 502604

32 25CT/HT/CR/HR/FB and 50CT/HT/CR/HR/FB

Countertop dispenser plumbing connections

Mounting plate  ttings

7

1

2

3

6

4

5

Reference Description Part #

1 Strainer 00136663

2 Valve, water shut-off 502222

3 Drain tube assembly 502685

4 Fitting, water inlet with mounting plate 502100

5 Drain pan 502682

6 Elbow 502718

7 Tee, water inlet 502433

Bulkhead  ttings

1

2

3

7

6

5

Reference Description Part #

1 Strainer 00136663

2 Valve, water shut-off 502222

3 Drain tube assembly 502685

4 Fitting, water inlet 00151134

5 Drain pan 502682

6 Elbow 00149674

7 Tee, water inlet 502433

25CT/HT/CR/HR/FB and 50CT/HT/CR/HR/FB 33

4

34 25CT/HT/CR/HR/FB and 50CT/HT/CR/HR/FB

25CT/HT/CR/HR/FB and 50CT/HT/CR/HR/FB 35

SensorSAFE and Symphony are trademarks of Follett Corporation.
Follett and RIDE are registered trademarks of Follett Corporation, registered in US.

801 Church Lane • Easton, PA 18040, USA
Toll free [phone] • [phone]
www.follettice.com

© Follett Corporation 8/13

208596R11