Follet 187153 Quick Start Manual

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Page 1

Ice and Water Dispensers

25CI400A/W, 25HI400A, 50CI400A/W, 50HI400A

Order parts online www.follettice.com

25/50CI400A/W-SI Countertop

Ice-only Dispenser with

SensorSAFE™ Dispensing

Installation, Operation and Service Manual

25/50CI400A/W-LI Countertop Ice-only

Dispenser with Lever Dispensing

25/50HI400A-SI Wall Mount

Ice-only Dispenser with

SensorSAFE Dispensing

25/50CI400A/W-S Countertop Dispenser

with SensorSAFE™ Dispensing

Following installation, please forward this manual

to the appropriate operations person.

801 Church Lane • Easton, PA 18040, USA Toll free (877) 612-5086 • +1 (610) 252-7301 www.follettice.com

25/50CI400A/W-L Countertop Dispenser

with Lever Dispensing

25/50HI400A-S Wall Mount Dispenser

with SensorSAFE Dispensing

00187153R09

Page 2

Contents

Welcome to Follett . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Contact Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Speci cations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Electrical . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Ambient . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Plumbing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Ventilation and service clearances . . . . . . . . . . . . . . . . . 5

Uncrated weight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Installing countertop dispensers with

rear exiting utilities (no legs) . . . . . . . . . . . . . . . . . . . . . . 6

Installing countertop dispensers with

bottom exiting utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Installing wall mount dispensers . . . . . . . . . . . . . . . . . . . 8

Cleaning/descaling and sanitizing . . . . . . . . . . . . . . . . . . . . . .10

Weekly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

Monthly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

Semi-Annually . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

Ice machine operation . . . . . . . . . . . . . . . . . . . . . . . . . . .14

The icemaking process . . . . . . . . . . . . . . . . . . . . . .14

Ice harvest system diagram . . . . . . . . . . . . . . . . . . .14

Disassembly and replacement instructions . . . . . . . . . . .15

Dispense wheel removal and installation . . . . . . . . .15

Drive bar removal . . . . . . . . . . . . . . . . . . . . . . . . . . .15

Wheel motor assembly removal . . . . . . . . . . . . . . . .15

Ice transport tube replacement . . . . . . . . . . . . . . . .15

Ice machine removal . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

Evaporator disassembly . . . . . . . . . . . . . . . . . . . . . .18

Evaporator reassembly . . . . . . . . . . . . . . . . . . . . . . .19

Gearmotor replacement . . . . . . . . . . . . . . . . . . . . . .19

Fan removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

Electrical systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Electrical component locations . . . . . . . . . . . . . . . . . . . 20

Wiring diagram - lever dispense model . . . . . . . . . . . . . 21

Wiring diagram - SensorSAFE model . . . . . . . . . . . . . . 22

Ice machine operational and diagnostic sequences . . . . . . . 23

Circuitry notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Normal operation – Stage 1 . . . . . . . . . . . . . . . . . . 24

Normal operation – Stage 2 . . . . . . . . . . . . . . . . . . 24

Normal operation – Stage 3 . . . . . . . . . . . . . . . . . . 25

Normal operation – Stage 4 . . . . . . . . . . . . . . . . . . 25

Normal operation – Stage 5 . . . . . . . . . . . . . . . . . . 26

Normal operation – Stage 6 . . . . . . . . . . . . . . . . . . 26

Diagnostic sequence – Stage 7 . . . . . . . . . . . . . . . 27

Diagnostic sequence – Stage 8 . . . . . . . . . . . . . . . 27

Diagnostic sequence – Stage 9 . . . . . . . . . . . . . . . 28

Diagnostic sequence – Stage 10 . . . . . . . . . . . . . . 28

Refrigeration cycle . . . . . . . . . . . . . . . . . . . . . . . . . 29

Refrigeration data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Ice production . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Ice capacity test . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Compressor current draw . . . . . . . . . . . . . . . . . . . . 30

Gearmotor data . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Refrigeration system . . . . . . . . . . . . . . . . . . . . . . . . 30

Ice machine charge speci cations . . . . . . . . . . . . . 30

Refrigerant replacement requirements . . . . . . . . . . 30

Evacuation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Ambients . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Dispenser troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Before calling for service . . . . . . . . . . . . . . . . . . . . . . . . 31

Lever model troubleshooting guide . . . . . . . . . . . . . . . . 31

SensorSAFE model troubleshooting guide . . . . . . . . . . 31

Board guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Lens/sensor troubleshooting . . . . . . . . . . . . . . . . . 31

Ice machine troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . 32

Dispenser replacement parts . . . . . . . . . . . . . . . . . . . . . . . . 34

Dispenser exterior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Dispense chute and splash panel areas (lever models) – Serial Number D61292 and above . . . 35 Dispense chute and splash panel areas

(lever models) – Serial Numbers below D61292 . . . . . . 36

Dispenser electrical box – lever models . . . . . . . . . . . . 37

Dispense chute and splash panel areas (SensorSAFE

models) Serial Number D61292 and above . . . . . . . . . 38

Dispense chute and splash panel areas (SensorSAFE

models) – Serial Numbers below D61292 . . . . . . . . . . . 39

Dispenser electrical box – SensorSAFE models . . . . . . 40

Wheel motor and drive system . . . . . . . . . . . . . . . . . . . 41

Water and drain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Ice machine replacement parts . . . . . . . . . . . . . . . . . . . . . . . 43

Evaporator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Air-cooled ice machines . . . . . . . . . . . . . . . . . . . . . . . . . 44

Water-cooled ice machines . . . . . . . . . . . . . . . . . . . . . . 46

Ice machine electrical components . . . . . . . . . . . . . . . . 48

2 25CI400A/W • 25HI400A • 50CI400A/W • 50HI400A

Page 3

Welcome to Follett

Follett equipment enjoys a well-deserved reputation for excellent performance, long-term reliability and outstanding after-the-sale support. To ensure that this equipment delivers that same degree of service, we ask that you take a moment to review the installation portion of this manual before beginning to install the unit. Our installation instructions are designed to help you achieve a trouble-free installation. Should you have any questions or require technical help at any point, please call our technical service group at (877) 612-5086 or +1 (610) 252-7301.

Note: To expedite assistance, all correspondence or communication MUST include the model number, serial number and complete and detailed explanation of the problem

Before you begin

After uncrating and removing all packing material, inspect the equipment for concealed shipping damage. If damage is found, notify the shipper immediately and contact Follett Corporation so that we can help in the  ling of a claim, if necessary.

Check your paperwork to determine which model you have. Follett model numbers are designed to provide information about the type and capacity of Follett ice dispensing equipment. Following is an explanation of the different model numbers.

IMPORTANT

• Only quali ed technicians should attempt to service or maintain this ice and water dispenser

• No service or maintenance should be undertaken until the technician has thoroughly read this service manual

Contact Information

FOLLETT CORPORATION, 801 Church Lane, Easton, PA 18040 USA Phone: toll free (877) 612-5086 or +1 (610) 252-7301 Web site: www.follettice.com

25CI400A-LI

I = ice-only; no water

Dispense actuation, L = lever, S = SensorSAFE

Condenser type, A = air-cooled, W = water-cooled

Ice machine capacity in lbs per day

Ice machine location, I = integral (behind front splash panel)

Dispenser con guration, C = countertop, H = wall mount

Approximate storage capacity in lbs (25 or 50)

CAUTION

• Do not tilt any unit further than 30° off vertical during uncrating or installation

• Dispenser bin area contains mechanical, moving parts. Keep hands and arms clear of this area at all times. If access to this area is required, power to unit must be disconnected  rst.

• Ice is slippery. Be sure counters and  oors around dispenser are clean, dry and free of ice.

• Do not block left side air intake or right side air exhaust

IMPORTANT NOTICE

• Follett recommends a Follett water  lter system (item# 00130229) be installed in the ice machine inlet water line

• Prior to operation clean and sanitize the dispenser in accordance with instructions found in this manual

25CI400A/W • 25HI400A • 50CI400A/W • 50HI400A 3

Page 4

Speci cations

Countertop

25CI400A/W

36"

(91.5 cm)

50CI400A/W

40"

(101.6 cm)

Wall mount

Front View

21" (53.4 cm) 24" (61 cm)

14.25"

(36.2 cm)

AIR INTAKE

AIR EXHAUST

Right Side View Rear View

3/8" FPT condenser inlet (watercooled only)

3/8" FPT condenser outlet (watercooled only)

3/4" FPT drain

3/8" water inlet

10.5"

(26.7 cm)

7' (2.1 m) power cord w/5-20 90°

23"

(58.5 cm)

hospital-grade

plug

Front View Right Side View Rear View

21.5" (54.6 cm)

24.5" (62.2 cm)*

10.5"

(26.7 cm)

2.50"

(64 mm)

1.75" (45 mm)

5.18" (13.2 cm)

8.25" (21 cm)

25HI400A/W

36.5"

(92.7 cm)

50HI400A/W

40.5"

(102.9 cm)

AIR INTAKE

* Includes .5” (13 mm) for bracket supplied with unit.

AIR EXHAUST

14.25"

(36.2 cm)

17"

(43.2 cm)

7' (2.1 m) power cord w/5-20 90°

hospital-grade

plug

3/8" water inlet 3/4" FPT drain

4 25CI400A/W • 25HI400A • 50CI400A/W • 50HI400A

Page 5

Electrical

115 V, 60 Hz, 1 phase, 14.0A. Connect to dedicated 20A circuit, fuse or breaker.

Note: It is preferred that circuit be protected by a GFCI.

Furnished with 7 ft (2 m) power cord with a 90° NEMA hospital grade 5-20 plug.

Ambient

Maximum Minimum

Air temp 100 F/38 C (Best performance below 80 F/27 C) 50 F/10 C

Water temp 90 F/32 C (Best performance below 70 F/21 C) 40 F/4 C

Water pressure 70 psi (483 kpa) 10 psi (69 kpa)

Plumbing

Connections – 25/50CI400A/W Rough-ins – 25/50HI400A/

Dispenser drain All – 3/4" FNPT Air-cooled – 3/4" FNPT

Water inlet All – 3/8" FNPT All – 1/2" FNPT

Condenser inlet Water-cooled – 3/8" FNPT N/A

Condenser outlet Water-cooled – 3/8" FNPT N/A

Note: Water shut-off recommended within 10' (3 m) of dispenser. Drain to be hard-piped and

insulated. Maintain at least 1/4" per foot (20 mm per 1 m run) of slope on horizontal runs.

CAUTION

• Do not block left side air intake or right side air exhaust

Ventilation and service clearances

Air-cooled Water-cooled

Required for ventilation 3" (77 mm) each side N/A

Suggested for service 12" (30.5 cm) top,

6"(15.3 cm) left side

Uncrated weight

25/50CI400A/W (countertop) 215 lbs (98 kg) 25/50HI400A (wall mount) 230 lbs (105 kg)

12" (30.5 cm) top

25CI400A/W • 25HI400A • 50CI400A/W • 50HI400A 5

Page 6

Installation

Before you begin

Level dispenser in both directions to ensure proper operation.

Provide clearances noted in clearances table on page 5.

Countertop models provide the option of taking utilities out bottom or back of dispenser.

Wall mount model utilities exit through back of dispenseronly.

Directions for each installation follow.

WARNING

• DO NOT LIFT UNIT AT THESE POINTS. Panels will not support weight of unit

• Failure to follow warning may result in equipment damage or personal injury

Installing countertop dispensers with rear exiting utilities (no legs)

Fig. 1 Countertop anchoring locations

1.56"

(40 mm)

12.50"

(31.8 cm)

.50"

(13 mm)

Ø.375"

(10 mm)

hole

20" (50.8 cm)

Fig. 2 Utility connections as viewed from top for countertop back access

condenser outlet 3/8" FNPT

condenser inlet 3/8" FNPT

drain plug

drain 3/4" FNPT

potable water 3/8" FNPT

3/8" diameter cord

7. Make utility connections (Fig. 2).

CAUTION

• Do not connect water-cooled condenser outlet line to the dispenser drain line.

8. Turn on water supply and check for leaks.

9. Clean and sanitize dispenser and ice machine before putting into service.

10. Turn power on and allow ice machine to produce ice.

Installing countertop dispensers with bottom exiting utilities

WARNING

• A sturdy work surface capable of supporting the entire dispenser must be used

• The work surface must be large enough to accommodate height of dispenser

• Failure to provide proper support may result in personal injury

Fig. 3

1. Position dispenser in desired location.

2. Mark dispenser outline on counter and remove dispenser.

3. Drill four 7/16" holes in counter to anchor dispenser to counter (Fig. 1).

4. Apply a thick bead approximately 1/4" (7 mm) diameter of NSF listed silicone sealant (Dow Corning*1 RTV-732 or equivalent) 1/4" (7 mm) inside marked outline of dispenser.

5. Reposition dispenser on counter and secure to counter with four 3/8"-16NCbolts.

6. Smooth excess sealant around outside of dispenser.

5.00"

(12.7 cm)

min.

1. Position dispenser with dispense chutes facing

* Dow Corning is a register trademark of Dow Corning Corporation in the United States and other countries

upward on sturdy work surface (Fig. 3).

6 25CI400A/W • 25HI400A • 50CI400A/W • 50HI400A

Page 7

Fig. 4

4.2

4.1

4.4

12. Raise the dispenser upright and position in desired location.

13. Mark dispenser outline on counter and remove dispenser.

Fig. 6 Countertop cutout viewed from top

16.00"

(40.7 cm)

1.56"

(40 mm)

3.13"

(80 mm)

Fig. 5

5.3

5.4

4.3

5.1

5.2

(31.8 cm)

14"

(35.6 cm)

(13 mm)

12.50"

.50"

Cutout

connections

through

bottom

20"

(50.8 cm)

4X Ø.375" (10 mm) hole

14. Cut countertop utility opening and drill four 7/16" holes to anchor dispenser to counter (Fig. 6).

15. Apply a thick bead approximately 1/4" (7 mm) diameter of NSF listed silicone sealant (Dow Corning* RTV-732 or equivalent) 1/4" (7 mm) inside marked outline of dispenser.

16. Reposition dispenser on counter and secure to counter with four 3/8"-16NCbolts.

17. Smooth excess sealant around outside of dispenser.

18. Make utility connections through countertop cutout.

CAUTION

• Do not connect water-cooled condenser outlet line to the dispenser drain line.

2. Disconnect the internal water line from the potable water connection  tting.

3. Remove  tting from the back wall of the dispenser (Fig. 4.1).

20. Clean and sanitize dispenser and ice machine before putting into service.

21. Turn power on and allow ice machine to produce ice.

4. Relocate  tting to internal bulkhead and reconnect (Fig. 5.1).

6. Remove power cord strain relief (Fig. 4.2).

7. Relocate the cord and strain relief to the internal bulkhead and reconnect (Fig. 5.2).

8. Water-cooled only. Disconnect internal condenser water inlet and outlet  ttings (Fig. 4.3).

9. Water-cooled only. Relocate water inlet and outlet  ttings and reconnect (Fig. 5.3). Note: The water inlet is connected to the condenser; the outlet line is connected to the water regulating valve.

10. Remove the drain plug from the internal drain line connection point (Fig. 5.4).

11. Relocate to back of dispenser and reconnect (Fig.4.4).

25CI400A/W • 25HI400A • 50CI400A/W • 50HI400A 7

19. Turn on water supply and check for leaks.

Page 8

Installing wall mount dispensers

WARNING

• Wall mount dispensers are intended to be mounted above a sink, eliminating the need for a drain pan.

• Before beginning installation verify that the sink size and location meet the requirements shown in Fig. 7.

• If requirements are not met, a drain pan must be used to prevent ice and water from falling on counter or  oor.

• FAILURE TO TAKE THESE PRECAUTIONS COULD RESULT IN SLIPS AND FALLS ON WET FLOORS

Fig. 7 Minimum sink requirements (without drain pan)

Fig. 9

9.3

9.1

Front View

Sink centered

below chutes

21.5"

(54.7 cm)

14.25"

(36.2 cm) min.

Front View

Sink centered

below dispenser

21.5"

(54.7 cm)

23"

(58.5 cm) min.

Fig. 8 Wall bracket location guide

Top view

(26 mm)

Front view

0.438" (11 mm) clearance

16.00"

(40.6 cm)

(17.8 cm)

4.12" (10.5 cm)

3.50"

89 mm)

(anchor

points)

(87 mm)

(26 mm)

3.4"

2.44"

(62 mm)

Utility cut-out

25HI

54.5"

(138.5 cm)

50HI

58.5"

(148.6 cm)

14.2 5"

(36.2 cm)

18"

(45.8 cm)

.75"

(20 mm)

(15.3 cm)

Side View

24.5"

(62.3 cm)

17"

(43.2 cm)

23"

(58.5 cm) min.

Wall stud

Wall studWall stud

25HI400A

13" (33.0 cm)

50HI400A

15" (38.1 cm)

25HI400A

19" (48.3 cm)

50HI400A

21" (48.3 cm)

9.2

9.4

1. Using Fig. 8 as a guide, locate wall bracket mounting position relative to wall studs.

2. Install the supplied wall bracket with six 3/8" diameter fasteners (Fig. 9.1). Note: Three holes are available at each fastening site to allow capture of studs or supports within the wall.

2. Locate and cut utility hole in wall using Fig. 8 dimensions (9.2).

3. Rough in utilities. Wall mount bracket dimensions (Fig. 8) can be used as a template.

Water: 1/2" FNPT Drain: 3/4" FNPT

4. Lift dispenser onto wall bracket positioning unit so that hook on back of dispenser is captured by wall bracket support angle (Fig. 9.3).

5. Install two 1/4" X 20 screws through bottom of wall bracket into bottom of dispenser to secure dispenser to wall bracket (Fig. 9.4).

6. Install supplied 1/2" MPT X 3/8" push-in adapter onto 1/2" FNPT water supply.

8 25CI400A/W • 25HI400A • 50CI400A/W • 50HI400A

Page 9

Fig. 10 Dispenser bottom view

10.3

10.1

10.2

7. Connect supplied 3/8" water line between water supply and water inlet fitting (Fig. 10.1).

8. Using supplied 3/4" drain tubing and barbed fittings, connect 3/4" barbed drain elbow  tting on dispenser to 3/4" FNPT drain (Fig. 10.2).

9. Route power cord through utility access hole to power supply (Fig. 10.3).

10. Turn on water supply and check for leaks.

Fig. 11

11. Install bottom panel (Fig. 11).

25CI400A/W • 25HI400A • 50CI400A/W • 50HI400A 9

Page 10

Cleaning/descaling and sanitizing

Periodic cleaning/descaling and sanitizing of Follett’s ice and water dispenser and ice machine system is required to ensure peak performance and delivery of clean, sanitary ice. The recommended cleaning procedures that follow should be performed at least as frequently as recommended and more often if environmental conditions dictate.

Cleaning of the condenser can usually be performed by facility personnel. Cleaning/descaling and sanitizing of the ice machine system should be performed by your facility’s trained maintenance staff or a Follett authorized service agent. Regardless of who performs the cleaning, it is the operator’s responsibility to see that this cleaning is performed according to the schedule below. Service problems resulting from lack of preventive maintenance will not be covered under the Follett warranty.

Recommended cleaning/descaling and sanitizing intervals*

Symphony Frequency

Drain Line weekly

Drain Pan/Drip Pan weekly

Exterior as needed

Air Filter monthly

Condenser monthly (air-cooled only)

Dispenser and Components semi-annually

Ice Machine semi-annually

Transport Tube semi-annually

Ice Storage Area/Bin semi-annually

* Ice machine and dispenser must be cleaned and sanitized prior to start-up.

Weekly

CAUTION!

§ Do not use solvents, abrasive cleaners, metal scrapers or sharp objects to clean any part of the dispenser.

Dispenser drain pan and drain line

1. Pour 1 gal. (3.8 L) of hot tap water into drain pan to  ush drains.

Splash panel front, SensorSAFE infrared dispensing

1. Deactivate dispensing by pressing and releasing clean switch located on left side of unit under top front

cover.

2. Clean lens and splash panel front using a soft cloth and mild, non-abrasive, non-chlorine based cleaner.

3. Reactivate dispensing by pressing and releasing clean switch again.

Monthly

CAUTION!

§ Do not use solvents, abrasive cleaners, metal scrapers or sharp objects to clean any part of the dispenser.

Condenser (air-cooled ice machine only)

1. Use a vacuum cleaner or stiff brush to carefully clean condenser coils of lint and debris to ensure optimal

performance.

Air Filter

1. Remove screw at top of louvered panel on left side of unit.

2. Slide panel toward back of dispenser and lift.

3. Remove the air  lter located under the louver.

4. Clean with soap and water.

5. Rinse, and replace when completely dry.

10 25CI400A/W • 25HI400A • 50CI400A/W • 50HI400A

Page 11

Semi-Annually (more often if conditions dictate)

§ A cleaning/descaling and sanitizing procedure should always include both the ice machine and dispenser; ice machine should be cleaned and sanitized  rst, followed by the dispenser.

§ Icemaking system can be cleaned/descaled in place.

To ensure that your ice machine and dispenser are cleaned/descaled and sanitized properly, proceed as follows:

1. Clean/descale the ice machine

2. Sanitize the ice machine

3. Clean/descale the dispenser

4. Sanitize the dispenser

CAUTION!

§ Wear rubber gloves and safety goggles (or face shield) when handling cleaner or sanitizer mixtures.

§ Use only Follett approved cleaners.

§ It is a violation of Federal law to use Solution A or Solution B in a manner inconsistent with their labeling.

§ Do not use solvents, abrasive cleaners, metal scrapers or sharp objects to clean any part of the dispenser.

Solution A: Following manufacturer’s instructions, mix cleaning solution of 1 gal. (3.8 L) 120 F (49 C) water

and 7oz. (198 g) (one 7oz. packet) of Follett SafeCLEAN™ ice machine cleaner/descaler (P/N00132001).

Solution B: Following manufacturer’s instructions, mix a sanitizing solution of 1 gal. (3.8 L) 120 F (49 C) water and

1.6oz. (48 ml) Nu-Calgon IMS-II Sanitizer (P/N 00979674).

Clean/descale ice machine

1. If ice machine was running recently, ensure that the evaporator is completely free of ice before proceeding.

2. Disconnect power to ice machine.

3. Remove any ice machine panels required to gain access to water reservoir and electrical control box.

4. Turn compressor switch on electrical box of ice machine to OFF position.

5. Remove water reservoir cover and close water supply valve (or block up reservoir  oat).

6. Drain water from reservoir by releasing evaporator drain tube from  oat reservoir bracket, removing plug

from drain tube and releasing (unclamping) pinch clamp (if equipped).

7. Plug drain hose, replace drain line in reservoir bracket and pour part of Solution A into reservoir,  lling it almost to over owing.

8. Remove stainless steel ice compression nozzle and drain lines and submerge in a cup of SolutionA while cleaning/descaling rest of system. (Flake ice machines have no ice compression nozzle and drain lines.)

CAUTION: To avoid potential pitting, do not soak parts in SolutionA for more than 45 minutes.

9. Restore power to ice machine (gearmotor will run; compressor and fan will not).

10. Inspect evaporator drain pan and drain line and remove any accumulated scale build up.

11. After 15 minutes, turn power OFF; drain solution from reservoir and evaporator.

12. Fill reservoir almost to over owing with clean water to rinse. Drain. Repeat two more times.

13. Rinse ice compression nozzle and drain lines in clean water.

25CI400A/W • 25HI400A • 50CI400A/W • 50HI400A 11

Page 12

Sanitize ice machine

14. Submerge ice compression nozzle and drain lines in a cup of Solution B while following steps 15-21.

15. Connect ice transport tube directly onto evaporator outlet port without ice compression nozzle.

16. Fill reservoir almost to over owing with Solution B.

17. Restore power to ice machine (gearmotor will run; compressor and fan will not).

18. After 10 minutes, turn compressor switch to ON position.

19. As unit starts to make ice, continue to pour Solution B into reservoir, maintaining level just below reservoir

over ow.

20. Continue to make ice with Solution B for 20 minutes.

21. Turn power to ice machine OFF.

22. Disconnect ice transport tube from evaporator outlet port. Rinse ice compression nozzle and drain lines in

clean water and reinstall on evaporator outlet. Reconnect ice transport tube to ice compression nozzle.

23. Drain any remaining Solution B from evaporator.

24. Fill reservoir almost to over owing with 120 F (49 C) clean water to rinse. Drain. Repeat two more times.

Re-clamp pinch clamp, replace drain plug, and re-secure drain tube ensuring that end of drain tube is above water level in reservoir.

25. Open water supply valve (or unblock  oat) and replace reservoir cover; restore power to ice machine and ensure compressor switch is in ON position. Make ice for at least 15 minutes to  ush any remaining Solution B from system (RIDE

ice machines with long ice transport hoses may take longer to  ush out).

Discard this ice and all ice made during sanitizing.

Clean/descale dispenser

26. Remove and discard all ice from storage hopper.

27. Ensure power is disconnected. Working inside storage area, remove center thumbscrew from dispense

wheel, tilt wheel up toward back to clear baffle and disengage wheel from motor shaft.

28. Remove dispense chutes.

29. Thoroughly wipe lid, dispense wheel, baffle and dispense chutes with cloth soaked in SolutionA.

30. Wipe all bin surfaces (including the area under dispense wheel) with a damp cloth wrung out in Solution A.

Note: To avoid possible damage to dispense motor assembly, use only a damp cloth to clean the storage bin. Do not

allow water to run through bottom of bin area.

31. Remove grille and wash with Solution A. Rinse thoroughly with clean water.

32. Rinse all above items with damp cloth wrung out in clear water.

Sanitize dispenser

33. Wipe all above items with damp cloth wrung out in Solution B to sanitize. Do not rinse.

34. Reinstall all parts and replace any panels removed prior to cleaning.

35. Pour 1 gal. (3.8 L) of hot tap water into drain pan to  ush drains.

36. Turn ice machine ON and begin to make ice (ice machine should start immediately with power and bin

signal supplied).

37. After approximately 30 minutes, test dispenser for proper dispensing.

12 25CI400A/W • 25HI400A • 50CI400A/W • 50HI400A

Page 13

25CI400A/W • 25HI400A • 50CI400A/W • 50HI400A 13

Page 14

Service

auger

compression nozzle

ice transport tube

discharge port

Ice machine operation

Follett’s ice machine consists of four distinct functional systems:

• Refrigeration system

• Water system

• Harvesting system

• Electrical control system

These four systems work together to accomplish the production and harvesting of ice. A problem in any one of these systems will result in improper operation of the entire ice production cycle. When troubleshooting the ice machine, it is important to analyze the entire system operation to determine which system is not functioning properly, then pinpoint the component within that system that is malfunctioning. Determine what corrective action must be taken before making any adjustments or replacing any components.

The icemaking process

The Follett ice machine uses a stainless steel jacketed evaporator and operates on a continuous freezing cycle. Water is supplied to the evaporator from the water reservoir where the water level is controlled by a  oat valve. This valve also shuts off the water supply when the ice machine is not running.

When the ice machine is running, a layer of ice forms on the interior surface of the evaporator. This ice is continuously removed by a slowly rotating (12 RPM) auger.

Ice harvest system diagram

The auger carries the ice upward into the cavity formed by the top bearing housing and the compression loop, where it is compressed to remove excess water.

When the ice reaches the desired hardness it rotates within the cavity and is forced through a discharge port and compression nozzle and into the ice transport tube. The discharge tube and compression nozzle are slightly restricted to further compress the ice and produce the desired hardness. As the formation of ice continues, ice in the transport tube is pushed through the tube to the storage compartment in the ice dispenser.

A solid state control board, located in the electrical box of the ice machine, controls the normal operation of the ice machine and monitors gearmotor torque. This control board will shut down the ice machine should an over-torque condition occur. It is very important that you familiarize yourself with the operational sequences detailed in this manual before attempting to service the ice machine.

14 25CI400A/W • 25HI400A • 50CI400A/W • 50HI400A

Page 15

engaging

ice

Disassembly and replacement instructions

Dispense wheel removal and installation

1. Remove all ice from storage area of dispenser.

2. Remove center thumb nut from dispense wheel.

3. Remove thumb nuts holding baffle inside bin and remove baffle.

4. Tilt rear of wheel up and lift off motor drive shaft.

5. After reinstalling wheel, secure baffle loosely with thumb nuts, but do not tighten.

Fig. 12

baffle

dispenser front

1/8" (3.2 mm) spacer

3. Disconnect existing ice tube from engaging pin on transport tube bracket in ice storage bin and pull tube up through dispenser chase.

Fig. 13

ice level control stat capillary tube

ice tube mounting bracket

3/16" (5mm) ice tube hole

(26mm)

engaging pin

ice tube

4. Run the new ice transport tube down through chase making sure that the end with the 3/16" (5 mm) hole is in the bin (Fig. 13).

side view wheel section

6. Place a 1/8" (3.2 mm) spacer against wheel and allow baffle to drop until it touches spacer (Fig. 12).

7. Tighten thumb nuts and remove spacer.

Drive bar removal

1. Remove dispense wheel from dispenser (seeabove).

2. Pull drive bar out of its channel in bottom of wheel.

Wheel motor assembly removal

1. Disconnect power.

2. Remove top cover and dispense wheel.

3. Slide ice machine out of dispenser as described on page 16, ice machine removal. Ice machine does not need to be removed completely if there is sufficient clearance to access the dispenser motor through the right louvered panel.

4. Disconnect wires on motor.

5. Remove four bolts (7/16" socket) holding motor assembly to bottom of dispenser.

6. Remove motor assembly.

Fig. 14

.3/16" (5 mm) dia. hole

Section A – A

1" (26 mm)

5. Push the 3/16" (5 mm) hole near end of tube into pin on ice tube bracket (Fig. 14).

6. Reinstall insulation

Fig. 15

15.1

15.2

Ice transport tube replacement

CAUTION

• Tubing must be supplied by Follett Corporation

7. Heat end of transport tube in cup of 160 F (71 C) hot water to soften (Fig. 15.1) and spread with pliers before making connection (Fig. 15.2).

8. Slip supplied hose clamp onto tube and push tube

1. Disconnect power. Remove top and partially slide ice machine out of dispenser as described on page

16.

2. Disconnect end of tube from ice machine.

onto compression nozzle on exit port of evaporator. Do not twist tubing when securing to evaporator.

9. Secure tube on port with hose clamp, being sure that clamp is positioned on evaporator side of nozzle  ange.

25CI400A/W • 25HI400A • 50CI400A/W • 50HI400A 15

Page 16

Ice machine removal

To reduce risk of shock disconnect power before servicing.

Fig. 16– All models

Fig. 18 – All models

WARNING

18.1

18.2

3. Lower drain pan protector (Fig. 18.1). Remove and discard shipping screw (Fig. 18.2).

1. Remove front cover (Fig. 16).

Fig. 17 – All models

2. Remove splash panel (Fig. 17).

Fig. 19 – All models

19.4

19.3

19.1

19.2

4. Close main water shut off valve (Fig. 19.1).

5. Disconnect water line to  oat valve (Fig. 19.2).

6. Disconnect water line to solenoid (Fig. 19.3).

7. Remove screws securing bottom of ice machine electrical box (Fig. 19.4).

16 25CI400A/W • 25HI400A • 50CI400A/W • 50HI400A

Page 17

Fig. 20 – Water-cooled only

Fig. 22 – All models

20.1

7. Shut off inlet and outlet valves to water-cooled condenser and disconnect  ttings (Fig. 20.1).

Fig. 21 – Water-cooled only

22.1

22.2

9. Partially slide ice machine from dispenser (Fig.22.1).

10. Loosen clamp and disconnect ice transport tube from evaporator (Fig. 22.2).

11. Disconnect power and bin signal twist lock connectors (Fig. 22.3).

12. Slide ice machine electrical box up and off unit (Fig.22.4).

22.4

22.3

21.1

8. Lift and position water-cooled lines into hook (Fig.21.1).

Fig. 23 – Air-cooled only

23.1

23.2

13. Use hooks on ice machine electrical box to hang box on front of condenser (Fig. 23.1).

14. Remove ice machine from dispenser (Fig. 23.2).

Note warning (Fig.25).

25CI400A/W • 25HI400A • 50CI400A/W • 50HI400A 17

Page 18

Fig. 24 – Water-cooled only

24.1

24.2

13. Use hooks on ice machine electrical box to hang box on bracket (Fig. 24.1).

14. Remove ice machine from dispenser (Fig. 24.2).

Fig. 25 – All models

TOP

• Electrical box must be in “UP” position before supplying power

• Start relay is gravity sensitive, and MUST be in “UP” position

• Failure to comply may cause equipment to overheat, resulting in equipment failure, equipment damage or fire hazard

WARNING

Evaporator disassembly

Note: The upper bearing, lower bearing and auger

assemblies must be replaced as assemblies. The bottom and top bearing assemblies cannot be  eld assembled to factory speci cations (Fig. 26).

1. Disconnect power to ice machine.

2. Shut off water to ice machine.

3. Drain evaporator and  oat tank.

4. Disconnect plastic tubing from evaporator water inlet.

5. Disconnect compression nozzle tubing and reservoir over ow tubing from secured clip.

6. Remove nut and upper vee-band coupling from top of evaporator.

7. Lift top bearing assembly straight up with a slight rotating motion and remove.

8. Remove ice compression loop located at top ofauger.

9. Lift auger straight up and out of evaporator.

10. Remove nut and lower vee-band coupling from bottom of evaporator.

11. Lift evaporator to clear bottom bearing assembly.

12. Loosen hex head bolt in side of mounting base with 5/16" wrench and lift lower bearing assembly.

13. Remove condensate shield.

14. Remove four Allen head machine screws holding mounting base to gearbox.

15. If replacing evaporator, remove compression nozzle from evaporator port.

Fig. 26

icemaker

electrical box

18 25CI400A/W • 25HI400A • 50CI400A/W • 50HI400A

Page 19

Evaporator reassembly

1. Clean gearmotor boss, output shaft and shaft well.

2. Install drain pan and evaporator mounting base.

3. Fill gear motor shaft well with food grade grease (Fig. 27.1).

4. Install condensate shield and seat against gear motor boss.

5. Install bearing O ring in groove in evaporator mounting base.

6. Lower bottom bearing assembly into evaporator mounting base.

7. While maintaining a slight downward pressure on bottom bearing assembly, tighten hex head bolt with a 5/16" wrench.

8. Position evaporator over lower bearing assembly and align grooves with pins in bearing assembly.

9. Install vee band clamp and nut to 70 in/lb.

10. Place auger in center of evaporator and rotate to mate with drive pin.

11. Install ice compression loop, orienting loop as shown in Fig. 28.

12. Install upper bearing and seal assembly, rotating bearing to slip pin into auger slot.

13. Install upper vee band clamp and nut to 70 in/lb.

14. If evaporator was replaced, reinstall compression nozzle on new evaporator.

Fig. 27

Gearmotor replacement

1. Disassemble evaporator as described above.

2. Disconnect the wire connectors.

3. Remove four screws holding gear motor mounting plate to base of ice machine and lift gearbox and motor clear of ice machine.

4. Remove machine screws holding mounting plate to motor.

5. Install new motor in reverse order.

Fan removal

Fig. 29

29.1

29.2

Fig. 28

27.1

1. Remove screw securing refrigerant lines to condenser shroud (Fig. 29.1).

2. Remove seven screws securing shroud to condenser (Fig. 29.2).

3. Slide shroud forward against  n block to access fan and motor.

25CI400A/W • 25HI400A • 50CI400A/W • 50HI400A 19

Page 20

Electrical systems

WARNING

To reduce risk of shock disconnect power before servicing.

Electrical component locations

Top View

TOP

• Electrical box must be in “UP” position before supplying power

• Start relay is gravity sensitive, and MUST be in “UP” position

• Failure to comply may cause equipment to overheat, resulting in equipment failure, equipment damage or fire hazard

Air-cooled icemaker

WARNING

icemaker

electrical box

Water-cooled icemaker

ice level control stat

rubber grommet

bin thermostat capillary tube

well nut

ice tube mounting bracket

knurled screw

icemaker electrical

box

icemaker electrical

box

dispenser electrical box

icemaker electrical box

hopper assembly

20 25CI400A/W • 25HI400A • 50CI400A/W • 50HI400A

Page 21

Wiring diagram - lever dispense model

T S TAT

(ICE LEVEL)

ICE

SWITCH

WATER

SWITCH

MOTOR

DISPENSE

WATER

SOLENOID

Lever Dispensing Wiring Diagram

I = COMP ON

O = COMP OFF

COMPRESSOR SWITCH

B-E

B-T

WTR

2ND

60M

20M

COMP

SWITCH

DISPENSER ELECTRICAL BOX

ICE MACHINE PCB

RESET

POWER

WHT

BIN SIGNAL

CONNECTION

WHT

VAC

SENSOR

WATER

BLK

I.D.

LABEL

SWITCH

BIN SIGNAL

FROM

DISPENSER

24/115 VAC

VAC LINE

SOFTWARE

SCREW

GROUND

GND-GRN

WHT

L1-BLK

L2-WHT

BLK GRN

PLUG

125VAC 20A

POWER

SWITCH

NEMA 5-20P

ICE MACHINE

DRIVE

FAN

COMP

EARTH

BLK

POWER

CONNECTION

WHT

BLK

GRN

WHT

GRN

FROM

115 60Hz

DISPENSER BOX

SCREW

GROUND

COMP. START

BLK

(SEE NOTE #2)

START RELAY

COMPRESSOR

WHT

CAPACITOR

12M

ICE MACHINE ELECTRICAL BOX

WHT

WATER RESERVOIR

BISON GEAR MOTOR

LEVEL SENSOR

LINIX GEAR MOTOR

START

BLACK

YELLOW

GEAR MOTOR

START

RUN

GEAR MOTOR

START

RUN

T.O.L.

WHT

BLK

BLU

RED

HI PRESSURE

SAFETY SWITCH

(SEE NOTE #1)

BLK

RUN

COMPRESSOR

OVER-LOAD

COMPRESSOR

RED

WHT

ORG

START

BLK

FAN

CONDENSER

NOTES:

1. HIGH PRESSURE SAFETY SWITCH

OPENS @ 425psi CLOSES @ 297psi (SNAP SWITCH)

2. COMPRESSOR START RELAY IS GRAVITY SENSITIVE.

SEE LABEL ON RELAY FOR PROPER ORIENTATION.

25CI400A/W • 25HI400A • 50CI400A/W • 50HI400A 21

Page 22

Wiring diagram - SensorSAFE model

CLEAN

SWITCH

ICE SENSOR

WATER SENSOR

DISPENSER ELECTRICAL BOX

BIN SIGNAL

CONNECTION

WHT

BLK

WTR

ICE

SWITCH

BIN SIGNAL

FROM

DISPENSER

24/115 VAC

SENSOR SAFE PCB

T S TAT

(ICE LEVEL)

EARTH

CLN

GROUND

PWR

SCREW

GND-GRN

WHT

L1-BLK

L2-WHT

POWER

BLK GRN

SWITCH

125VAC 20A

SOL WM

PLUG

NEMA 5-20P

WTR

POWER

CONNECTION

ICE MACHINE

WHT

BLK

GRN

FROM

115 60Hz

MOTOR

DISPENSE

WATER

SOLENOID

DISPENSER BOX

SensorSAFE Dispensing Wiring Diagram

ICE MACHINE ELECTRICAL BOX

I = COMP ON

O = COMP OFF

COMPRESSOR SWITCH

B-E

B-T

WTR

2ND

60M

20M

COMP

SWITCH

ICE MACHINE PCB

RESET

POWER

I.D.

LABEL

VAC

LINE

SOFTWARE

BISON GEAR MOTOR

LEVEL SENSOR

LINIX GEAR MOTOR

WHT

START

YELLOW

BLACK

DRIVE

FAN

COMP

EARTH

WHT

GEAR MOTOR

START

RUN

GEAR MOTOR

START

RUN

BLK

GRN

T.O.L.

WHT

BLK

BLU

GROUND

RED

SCREW

WHT

HI PRESSURE

SAFETY SWITCH

(SEE NOTE #1)

CAPACITOR

12M

COMPRESSOR

OVER-LOAD

COMPRESSOR

RED

COMP. START

BLK

ORG

RUN

START

(SEE NOTE #2)

START RELAY

COMPRESSOR

WHT

FAN

CONDENSER

BLK

NOTES:

1. HIGH PRESSURE SAFETY SWITCH

OPENS @ 425psi CLOSES @ 297psi (SNAP SWITCH)

2. COMPRESSOR START RELAY IS GRAVITY SENSITIVE.

SEE LABEL ON RELAY FOR PROPER ORIENTATION.

VAC

SENSOR

WATER

WATER RESERVOIR

22 25CI400A/W • 25HI400A • 50CI400A/W • 50HI400A

Page 23

Ice machine operational and diagnostic sequences

The wiring diagrams that follow illustrate the circuitry of Follett ice machines. Both normal operation (stages 1 - 6) and non-normal diagnostic sequences showing torque-out (stages 7 - 10) for use in troubleshooting are shown.

Circuitry notes

The ice machine receives power from two sources – the main power supply and the bin control signal power from the dispenser. Disconnect both power sources before performing service. When performing electrical service, always use a meter to determine whether or not the components being serviced are energized.

High pressure cutout opens at 425 pso and closes at 287 psi (auto reset).

Compressor switch should read open in ON position.

Compressor start relay is position sensitive.

TOP

• Electrical box must be in “UP” position before supplying power

• Start relay is gravity sensitive, and MUST be in “UP” position

• Failure to comply may cause equipment to overheat, resulting in equipment failure, equipment damage or fire hazard

WARNING

icemaker

electrical box

Bin signal is 115 V, 60 Hz.

Flashing water LED at any time indicates that water signal to board has been lost for more than one second.

Ten-second delay: There is a 10 second delay in reaction to loss of water (WTR) or bin (B-E) signals. If signals are not lost for more than 10 seconds, no reaction will occur.

25CI400A/W • 25HI400A • 50CI400A/W • 50HI400A 23

Page 24

Normal operation – Stage 1

Power is supplied to L1 of the control board. The ice level control in the dispenser is closed and calling for ice, supplying signal voltage to the control board. The control board will now go through the start-up sequence. Less than 30 seconds will elapse as the water sensor located in the  oat reservoir checks for water in the reservoir. The bin empty LED (B-E) and power LED (PWR) will be on.

INPUT

POWER

WHITE

COMPRESSOR

T.O.L.

RED

START RELAY

GRD

BLACK

YELLOW

START CAP.

RED

FAN

BLACK

ORANGE

HIGH PRESSURE SAFETY SWITCH

GEAR MOTOR

START

RUN

START

RUN

BLACK

T.O.L.

BLACK

BISON GEARMOTOR

LINIX GEARMOTOR

WATER

SENSOR

WHITE

RED

GRD

L1 L1 L2

CONTROL

L2 L2

BOARD

L2 L2

COMPRESSOR FAN DRIVE

BLACK

BLUE

PWR

RESET

20M

60M

24V

WHITE

2ND

WTR

B-T

B-E

COMPRESSOR

WHITE

RED

COMMON

LINE VAC

BLACK

BIN SIGNAL FROM DISPENSER JUNCTION BOX (MCD400A/WVS series – blk wire is on 24V)

RED

SWITCH

BIN T-STAT

Normal operation – Stage 2

The water sensor veri es water in the  oat. The Water OK LED (WTR) comes on. At the same time, the gearmotor, compressor, and condenser fan motor come on, lighting the Drive LED (DR) and compressor LED (C). The compressor is started through a current style relay that is pulled in by the initial high current draw of the compressor. The gearmotor start windings are also energized through a current relay (or start capacitor). The B-E and WTR LED remain on.

INPUT

POWER

WHITE

COMPRESSOR

T.O.L.

RED

START

RELAY

GRD

BLACK

YELLOW

START CAP.

RED

FAN

BLACK

ORANGE

HIGH PRESSURE SAFETY SWITCH

GEAR MOTOR

BLACK

START

RUN

START

RUN

T.O.L.

BLACK

BISON GEARMOTOR

LINIX GEARMOTOR

WATER

SENSOR

WHITE

RED

GRD

L1 L1 L2

CONTROL

L2 L2

BOARD

L2 L2

COMPRESSOR FAN DRIVE

BLACK

BLUE

PWR

RESET

20M

60M

24V

WHITE

2ND

WTR

B-T

B-E

COMPRESSOR

WHITE

RED

COMMON

LINE VAC

BLACK

BIN SIGNAL FROM DISPENSER JUNCTION BOX (MCD400A/WVS series – blk wire is on 24V)

RED

SWITCH

BIN T-STAT

24 25CI400A/W • 25HI400A • 50CI400A/W • 50HI400A

Page 25

Normal operation – Stage 3

After the initial high current draw drops off, the gearmotor start relay contacts open, dropping out the start winding (or start capacitor). As the compressor comes up to normal running speed, the compressor start relay contacts also open, dropping out the start winding of the compressor. The ice machine is now in a normal icemaking mode. The ice machine will begin to produce ice and continue to produce ice until the bin level control in the ice dispenser is satis ed. The PWR, B-E, DR, C and WTR LEDs are all on.

INPUT

POWER

WHITE

COMPRESSOR

T.O.L.

RED

START RELAY

GRD

BLACK

YELLOW

START CAP.

RED

FAN

BLACK

ORANGE

HIGH PRESSURE SAFETY SWITCH

GEAR MOTOR

BLACK

START

RUN

START

RUN

T.O.L.

BLACK

BISON GEARMOTOR

LINIX GEARMOTOR

WATER

SENSOR

WHITE

RED

GRD

L1 L1 L2

CONTROL

L2 L2

BOARD

L2 L2

COMPRESSOR FAN DRIVE

BLACK

BLUE

BIN SIGNAL FROM DISPENSER JUNCTION BOX (MCD400A/WVS series – blk wire is on 24V)

COMMON

LINE VAC

BLACK

24V

WHITE

PWR

RESET

20M

60M

2ND

WTR

B-T

B-E

COMPRESSOR

SWITCH

WHITE

RED

BIN T-STAT

RED

Normal operation – Stage 4

Once the ice level control opens, the B-E LED goes out. After a 10 second delay the compressor LED (C), compressor and fan motor go off. (Should the ice level control not remain open for 10 seconds, the ice machine will continue to run.) The gearmotor continues to run and the DR LED remains lighted for 60 seconds. The purpose of this function is to drive the remaining ice out of the evaporator and to boil off any refrigerant remaining in the evaporator. The bin timer LED (BT) comes on, starting the twenty minute off cycle time delay.

INPUT

POWER

WHITE

COMPRESSOR

T.O.L.

RED

START RELAY

GRD

BLACK

YELLOW

START CAP.

RED

FAN

BLACK

ORANGE

HIGH PRESSURE SAFETY SWITCH

GEAR MOTOR

BLACK

START

RUN

START

RUN

T.O.L.

BLACK

BISON GEARMOTOR

LINIX GEARMOTOR

WATER

SENSOR

WHITE

RED

GRD

L1 L1 L2

CONTROL

L2 L2

BOARD

L2 L2

COMPRESSOR FAN DRIVE

BLACK

BLUE

PWR

RESET

20M

60M

24V

WHITE

2ND

WTR

B-T

B-E

COMPRESSOR

WHITE

RED

COMMON

LINE VAC

BLACK

BIN SIGNAL FROM DISPENSER JUNCTION BOX (MCD400A/WVS series – blk wire is on 24V)

RED

SWITCH

BIN T-STAT

25CI400A/W • 25HI400A • 50CI400A/W • 50HI400A 25

Page 26

Normal operation – Stage 5

The drive motor now shuts down and the DR LED is off. The B-T LED remains on for 20 minutes. The ice machine will not start while the B-T LED is on. To restart the ice machine for troubleshooting purposes, depress the reset button to clear the control board.

INPUT

POWER

WHITE

COMPRESSOR

T.O.L.

RED

START RELAY

GRD

BLACK

YELLOW

START CAP.

RED

FAN

BLACK

ORANGE

HIGH PRESSURE SAFETY SWITCH

GEAR MOTOR

BLACK

START

RUN

START

RUN

T.O.L.

BLACK

WATER

SENSOR

WHITE

RED

BISON GEARMOTOR

LINIX GEARMOTOR

GRD

L1 L1 L2

CONTROL

L2 L2

BOARD

L2 L2

COMPRESSOR FAN DRIVE

BLACK

BLUE

PWR

RESET

20M

60M

24V

WHITE

2ND

WTR

B-T

B-E

COMPRESSOR

WHITE

RED

COMMON

LINE VAC

BLACK

BIN SIGNAL FROM DISPENSER JUNCTION BOX (MCD400A/WVS series – blk wire is on 24V)

RED

SWITCH

BIN T-STAT

Normal operation – Stage 6

When the dwell time of 20 minutes has expired, the B-T LED goes off. The ice machine goes through the normal startup sequence when the bin level control signals the control board for ice. The WTR LED will remain on as long as the water sensor in the  oat reservoir senses water.

INPUT

POWER

WHITE

COMPRESSOR

T.O.L.

RED

START RELAY

GRD

BLACK

YELLOW

START CAP.

RED

FAN

BLACK

ORANGE

HIGH PRESSURE SAFETY SWITCH

GEAR MOTOR

BLACK

START

RUN

START

RUN

T.O.L.

BLACK

WATER

SENSOR

WHITE

RED

BISON GEARMOTOR

LINIX GEARMOTOR

GRD

L1 L1 L2

CONTROL

L2 L2

BOARD

L2 L2

COMPRESSOR FAN DRIVE

BLACK

BLUE

PWR

RESET

20M

60M

24V

WHITE

2ND

WTR

B-T

B-E

COMPRESSOR

WHITE

RED

COMMON

LINE VAC

BLACK

BIN SIGNAL FROM DISPENSER JUNCTION BOX (MCD400A/WVS series – blk wire is on 24V)

RED

SWITCH

BIN T-STAT

26 25CI400A/W • 25HI400A • 50CI400A/W • 50HI400A

Page 27

Diagnostic sequence – Stage 7

The 20 minute error LED (20M) is on, indicating that the control board has sensed an over-torque condition (above 3A on the gearmotor). The 20M LED remains on for 20 minutes after an over-torque condition has occurred. The ice machine remains off as long as the 20M LED is on. When the 20M LED goes off, the control board will try to go through a normal start-up sequence. The WTR LED remains on as long as the water sensor in the  oat reservoir senses water.

INPUT

POWER

WHITE

COMPRESSOR

T.O.L.

RED

START RELAY

GRD

BLACK

YELLOW

START CAP.

RED

FAN

BLACK

ORANGE

HIGH PRESSURE SAFETY SWITCH

GEAR MOTOR

BLACK

START

RUN

START

RUN

T.O.L.

BLACK

BISON GEARMOTOR

LINIX GEARMOTOR

WATER

SENSOR

WHITE

RED

GRD

L1 L1 L2

CONTROL

L2 L2

BOARD

L2 L2

COMPRESSOR FAN DRIVE

BLACK

BLUE

PWR

RESET

20M

60M

24V

WHITE

2ND

WTR

B-T

B-E

COMPRESSOR

WHITE

RED

COMMON

LINE VAC

BLACK

BIN SIGNAL FROM DISPENSER JUNCTION BOX (MCD400A/WVS series – blk wire is on 24V)

RED

SWITCH

BIN T-STAT

Diagnostic sequence – Stage 8

If the restart is successful the 20M LED goes off, the 60 minute timer LED (60M) comes on. The 60M LED remains on for 60 minutes from restart. A lighted 60M LED indicates that the ice machine has experienced an over-torque condition. If the ice machine runs without problems for 60 minutes and no additional torque errors occur, the 60M LED goes off and the ice machine continues normal operation.

INPUT

POWER

WHITE

COMPRESSOR

T.O.L.

RED

START RELAY

GRD

BLACK

YELLOW

START CAP.

RED

FAN

BLACK

ORANGE

HIGH PRESSURE SAFETY SWITCH

GEAR MOTOR

BLACK

START

RUN

START

RUN

T.O.L.

BLACK

BISON GEARMOTOR

LINIX GEARMOTOR

WATER

SENSOR

WHITE

RED

GRD

L1 L1 L2

CONTROL

L2 L2

BOARD

L2 L2

COMPRESSOR FAN DRIVE

BLACK

BLUE

BIN SIGNAL FROM DISPENSER JUNCTION BOX (MCD400A/WVS series – blk wire is on 24V)

COMMON

LINE VAC

BLACK

24V

WHITE

PWR

RESET

20M

60M

2ND

WTR

B-T

B-E

COMPRESSOR

SWITCH

WHITE

RED

BIN T-STAT

RED

25CI400A/W • 25HI400A • 50CI400A/W • 50HI400A 27

Page 28

Diagnostic sequence – Stage 9

The second error (2ND) LED comes on if an over-torque condition occurs while the 60M LED is still lighted. The 2ND LED indicates that two consecutive over-torque situations have occurred. The ice machine will be shut down at this time and will not restart unless the manual reset button is depressed.

INPUT

POWER

WHITE

COMPRESSOR

T.O.L.

RED

START RELAY

GRD

BLACK

YELLOW

START CAP.

RED

FAN

BLACK

ORANGE

HIGH PRESSURE SAFETY SWITCH

GEAR MOTOR

BLACK

START

RUN

START

RUN

T.O.L.

BLACK

WATER

SENSOR

WHITE

RED

BISON GEARMOTOR

LINIX GEARMOTOR

GRD

L1 L1 L2

CONTROL

L2 L2

BOARD

L2 L2

COMPRESSOR FAN DRIVE

BLACK

BLUE

PWR

RESET

20M

60M

24V

WHITE

2ND

WTR

B-T

B-E

COMPRESSOR

WHITE

RED

COMMON

LINE VAC

BLACK

BIN SIGNAL FROM DISPENSER JUNCTION BOX (MCD400A/WVS series – blk wire is on 24V)

RED

SWITCH

BIN T-STAT

Diagnostic sequence – Stage 10

If the water level in the  oat reservoir drops to an unacceptable level, the WTR LED goes out, shutting the ice machine off. Also, the BT LED comes on, preventing the ice machine from restarting for twenty minutes. If water is restored, the WTR LED comes back on and  ashes to alert the technician that water to ice machine has been lost. The ice machine restarts at the end of the 20 minute time delay. The  ashing WTR LED can be cleared by pressing the reset button.

INPUT

POWER

WHITE

COMPRESSOR

T.O.L.

RED

START RELAY

GRD

BLACK

YELLOW

START CAP.

RED

FAN

BLACK

ORANGE

HIGH PRESSURE SAFETY SWITCH

GEAR MOTOR

BLACK

START

RUN

START

RUN

T.O.L.

BLACK

BISON GEARMOTOR

LINIX GEARMOTOR

WATER

SENSOR

WHITE

RED

GRD

L1 L1 L2

CONTROL

L2 L2

BOARD

L2 L2

COMPRESSOR FAN DRIVE

BLACK

BLUE

PWR

RESET

20M

60M

24V

WHITE

2ND

WTR

B-T

B-E

COMPRESSOR

WHITE

RED

COMMON

LINE VAC

BLACK

BIN SIGNAL FROM DISPENSER JUNCTION BOX (MCD400A/WVS series – blk wire is on 24V)

RED

SWITCH

BIN T-STAT

28 25CI400A/W • 25HI400A • 50CI400A/W • 50HI400A

Page 29

Refrigeration cycle

condenser

filter dryer

thermostatic

expansion

valve

service port

evaporator

high

pressure

vapor

high side

high pressure

high

pressure

liquid

switch

compressor

low

pressure

liquid

low side

service port

low

pressure

vapor

25CI400A/W • 25HI400A • 50CI400A/W • 50HI400A 29

Page 30

Refrigeration data

Ice production

Air-cooled icemaker capacity/24 hrs.

Ambient Air Temperature F/C

395

425

Inlet Water Temperature ˚F/˚C

50 10 60 16 70 21 80 27 90 32

193 410 186 395 180 380 173 365 166

180 380 173 365 166 350 159 335 152

360 164 345 157 330 150 318 145 305 139

32 330 150 315 143 300 137 285 130 273 124

100

38 295 134 285 130 270 123 255 116 243 111

80 27

Ice capacity test

Ice machine production capacity can only be determined by weighing ice produced in a speci c time period.

1. Remove top panel and hopper lid of unit.

2. Weigh and record weight of container used to catchice.

3. Run ice machine for at least 15 minutes.

4. Catch ice for 15 or 20 minutes.

5. Weigh harvested ice and record total weight.

6. Subtract weight of container from total weight.

7. Convert fractions of pounds to decimal equivalents (Ex. 6 lbs 8 oz = 6.5 lbs).

8. Calculate production using following formula:

1440 min. × wt. of ice produced

Total test time in minutes

9. Calculated amount per 24 hours should be checked against rated capacity for same ambient and water temperatures in Ice Production Table (above).

Compressor current draw

Water-cooled icemaker capacity/24 hrs.

Ambient Air Temperature F/C

425

418

193

190

406

392

184

178

386

365

175

166

365

340

166

154

343

315

156

143

production capacity/

24 hr. period

lbs. kg. lbs. kg. lbs. kg. lbs. kg. lbs. kg.

Inlet Water Temperature ˚F/˚C

430

195

415

188

401

182

385

175

368

167

390 177 368 167 345 156 323 147 300 136

100

350

lbs.

159

kg.

334

lbs.

152

kg.

318

lbs.

144

kg.

304

lbs.

138

kg.

290

lbs.

132

kg.

Refrigeration system

Important: All service on refrigeration system must

be performed in accordance with all federal, state and local laws that pertain to the use of refrigerants. It is the responsibility of the technician to ensure that these requirements are met.

CAUTION

• Recharging of unit at other than factory speci cations will void ice machine warranty

Ice machine charge speci cations

Model Charge Refrigerant

Type

25/50CI400A, 25/50HI400A 20 oz R404A

25/50CI400W 9 oz R404A

Refrigerant replacement requirements

1. Non-contaminated refrigerant removed from any Follett refrigeration system can be recycled and returned to the same system after completing repairs. Recycled refrigerant must be stored in a clean, approved storage container. If additional refrigerant is required, virgin or reclaimed refrigerant that meets ARI standard 700-88 must be used.

2. In the event of system contamination (for example, a compressor burn out, refrigerant leak, presence of non-condensibles or moisture), the system must be repaired, evacuated and recharged using virgin or reclaimed refrigerant that meets ARI standard 700-88.

3. Follett Corporation does not approve of recovered refrigerants. Improper refrigeration servicing procedures will void the factory warranty.

Air-Cooled Ambient Air Temperature

Fahrenheit 60 F 70 F 80 F 90 F 100 F

Celsius 15.6 C 21.1 C 26.7 C 32.2 C 37.8 C

Locked Rotor Amps 58.8

Evacuation

Evacuate the system to a level of 500 microns. When the 500 micron level is reached, close valves and shut down the vacuum pump. Allow the system to sit for approximately 20 minutes. During this period the system pressure should not rise. If the system pressure rises

Gearmotor data

Gearmotor current 2.25A (nominal)

Locked Rotor Amps 14

and stabilizes there is moisture in the system and further evacuation is needed. If the pressure continues to rise check the system for leaks.

Ambients

Air Temperature

Fahrenheit 50 F 100 F

Celsius 10 C 38 C

Water Temperature2Minimum Maximum

Fahrenheit 40 F 90 F

Celsius 4 C 32 C

1 - Ambient air temperature is measured at the air-cooled condenser coil inlet. 2 - Ambient water temperature is measured in the ice machine  oat reservoir.

Minimum Maximum

30 25CI400A/W • 25HI400A • 50CI400A/W • 50HI400A

Page 31

Dispenser troubleshooting

Before calling for service

1. Check for ice in the ice storage area.

2. Check that congealed ice is not causing a jam.

3. Check that all switches and circuit breakers are on.

4. Check that all drains are clear.

• Disconnect power to unit before putting hands or arms in storage area or attempting any repair or service to equipment

Lever model troubleshooting guide

Problem Indicators Corrective Action

Does not dispense ice. 1. Power switch off or faulty.

2. Faulty dispense switch.

3. Wheel motor malfunction.

Dispense wheel rotates continuously. Dispense switch contacts are burned out. Replace dispense switch.

Ice machine runs continuously. Faulty or incorrectly positioned bin stat. Check for proper positioning. If stat does not

Does not dispense water. 1. Faulty water solenoid valve.

2. Faulty dispense switch.

3. Power switch off or faulty.

SensorSAFE model troubleshooting guide

SensorSAFE Board LED Status

Problem Action

Does not dispense ice and/or water.

Dispenses ice and/or water continuously.

Check LEDs on the SensorSAFE control board.

Place cup under drop zone (in front of lens)

Check LEDs on control board.

OFF OFF OFF Check circuit breakers and power switch. Restore power or

ON ON OFF Press clean switch on lower left side of electrical enclosure

ON OFF OFF Troubleshoot appropriate lens/sensor and replace if required

ON OFF ON Verify power on appropriate output terminal (WTR or WM)

ON OFF ON Troubleshoot appropriate lens/sensor and replace if required

ON OFF OFF If there is power on any output terminal 9WTR or WM) on

Corrective ActionPWR CLN ICE/WTR

replace defective switch.

to return board to normal operation.

(see lens/sensor troubleshooting).

on control board and replace board if required. If board tests okay, troubleshoot appropriate dispenser component.

(see lens/sensor troubleshooting).

control board, replace board.

WARNING

1. Check switch – turn on or replace if faulty.

2. Replace switch.

3. Check motor and capacitor and replace

open when ice is placed on capillary tube, replace stat.

1. Replace water solenoid valve.

2. Replace dispense switch.

3. Check switch - turn on or replace if faulty.

Board guide

LEDs, when illuminated, indicate the following: PWR (board power), CLN (cleaning, no dispensing cycle), ICE (ice dispensing activated), WTR (water dispensing activated).

Terminals: LI (incoming power, hot), L2 (neutral terminals), WTR (power terminal for water solenoid), WM (power terminal for wheelmotor), CLN (terminals for clean cycle switch).

Lens/sensor troubleshooting

1. Turn dispenser power switch off and remove splash panel.

2. Disconnect wires from WTR and WM terminals on board.

3. Gently remove sensor/mounting block from splash panel.

4. Inspect lens and sensor. Clean if necessary.

5. Restore dispenser power and test sensor by passing hand in front of sensor.

6. If LED on board turns on, sensor is operational. Re-assemble dispenser.

7. If LED does not come on, switch sensor leads on board and retest.

8. If opposite LED comes on, replace defective board.

9. If opposite LED does not come on, replace defective sensor.

25CI400A/W • 25HI400A • 50CI400A/W • 50HI400A 31

Page 32

Ice machine troubleshooting

Flashing water LED at any time indicates that water signal to board had been lost for more than one second.

Ten-second delay: There is a 10 second delay in reaction to loss of water (WTR) or bin (B-E) signals. If signals are not lost for more than 10 seconds, no reaction will occur.

Problem Indicators Corrective Action

Ice machine will not run.

System status: compressor, gearmotor, and fan motor inoperative.

Compressor will not run.

System status: gearmotor and fan motor run.

Unit cycles intermittently.

System status: compressor, gearmotor, and fan motor cycle.

Low ice production.

Poor quality ice.

Water leaks from bottom of evaporator.

1. No power to unit.

2. Open bin level control.

3. Water OK LED (WTR) not on.

4. 20M or 2ND LED is on indicating that  rst or second torque error has occurred.

5. Gear motor locked up (immediate torque error indicated by LEDs when board is reset).

6. Open coil on gearmotor start relay causing an immediate torque error.

1. Condenser coil plugged causing open overload or high pressure cut-out.

2. Defective starting capacitor.

3. Defective starting relay.

4. Open motor winding.

5. No power output from compressor output terminal on control board.

1. Float reservoir running dry, sensing probe signalling for system to shut down.

1. Dirty air  lter or condenser coil.

2. Restricted air  ow to condenser coil.

3. Mineral coated evaporator.

4. Improper exhaust air provisions.

5. Faulty expansion valve.

6. Low refrigerant charge.

7. Superheat incorrect.

8. Inefficient compressor.

1. O ring seal broken. 1. Replace O ring.

1. Check that unit is plugged in, circuit breakers are on.

2. Adjust or replace ice level control.

3. Check reservoir for water, restore water to unit.

4. See #6 below.

5. Repair or replace gearmotor.

6. Replace gearmotor start relay.

1. Clean condenser coil and replace overload if necessary.

2. Replace start capacitor.

3. Replace relay.

4. Ohm out windings and replace compressor if necessary.

5. Check terminal connection and replace control board if necessary.

1. Check water supply to  oat and  oat operation. PC board will have  ashing WTR LED.

1. Clean or replace  lter, clean condenser.

2. Remove obstruction.

3. Clean evaporator.

4. Provide proper exhaust air provisions per Follett installation manual.

5. Replace expansion valve.

6. Check for leaks; repair, evacuate, and weigh in correct charge.

7. Check that TXV sensing bulb is securely clamped in place and not damaged; check that insulated bulb cover is in place.

8. Replace compressor.

Ice machine runs for short period of time and shuts down on torque error.

System status: 20M or 2nd LED is lit.

Evaporator is iced up on the outside. No ice production.

System status: compressor, gearmotor and fan motor running.

1. Kink in ice transport tube.

2. Bin level control remains in closed position.

3. Ice transport tube ruptured internally.

4. Worn evaporator bearings.

5. Faulty gearmotor start relay. Ice machine torques out within 5 seconds of start-up.

6. Torque out occurs when storage bin  lls to capacity.

1. Gearmotor running but no output rotation.

2. Float reservoir empty.

3. Air bubble in water supply line. Water in reservoir but not in evaporator.

1. Eliminate kink and check that tube routing complies with Follett ice machine installation manual.

2. Adjust or replace control.

3. Replace complete length of ice transport tube.

4. Inspect bearings for roughness or binding and replace if necessary.

5. Replace gearmotor start relay.

6. Ensure that ice contacts bin thermostat before backing ice up in transport tube. Refer to dispenser manual for proper thermostat and ice tube mounting.

1. Check for broken gearmotor output shaft or damaged gearbox.

2. Check for defective water sensor (water OK (WTR) LED remains on even when  oat empty or probe removed from water).

3. Purge air from line.

32 25CI400A/W • 25HI400A • 50CI400A/W • 50HI400A

Page 33

Problem Indicators Corrective Action

Compressor cycles intermittently.

System status: gearmotor and fan motor run.

Unit runs but not making ice.

System status: compressor, gearmotor & fan motor running.

1. Compressor start relay in wrong position.

2. High pressure cutout open due to high head pressure.

3. Clogged or dirty air  lter or condenser coil.

4. Improper ventilation.

5. Defective compressor.

1. Clogged or dirty air  lter or condenser coil.

2. Compressor not pumping.

3. Low refrigerant charge.

1. Position relay with arrow or word “top”.

2. Check discharge pressure and adjust water regulator valve.

3. Clean or replace  lter, clean condenser coil.

4. Provide inlet and exhaust air provisions per Follett ice machine installation manual.

5. Replace compressor.

1. Clean or replace  lter, clean condenser coil.

2. Replace compressor.

3. Check for leaks; repair, evacuate, and weigh in correct charge.

Compressor and fan motor will not run.

Gearmotor runs.

Intermittent noises from evaporator.

1. Compressor switch in OFF position.

2. No output on compressor and fan motor terminals on control board.

3. Failed fan motor causes high pressure cut-out to open.

1. Mineral build-up on evaporator surface. 1. Clean evaporator with liquid ice machine

1. Turn compressor switch on.

2. Replace control board.

3. Replace fan motor.

cleaner.

25CI400A/W • 25HI400A • 50CI400A/W • 50HI400A 33

Page 34

Dispenser replacement parts

Dispenser exterior

Reference Description Part #

1 Baffle, ice 501608

2 Wheel, dispense (includes 501612) 502821

3 Bracket, ice tube 502712

4 Rod, threaded (includes knurled nut) 501612

5 Ice transport tube, 25 series 00196030

5 Ice transport tube, 50 series 00196048

6 Louver, exhaust 00192963

7 Drain pan 502682

8 Grille 502683

9 Cover, front 25 series 00192831

9 Cover, front 50 series 00192849

9 Cover, front 25 series, ice only 00969204

9 Cover, front 50 series, ice only 00969212

10 Air  lter 00184275

11 Louver, intake (includes 00184275) 00192955

12 Lid, hopper 502684

13 Drain tube, ice storage hopper 00900142

Not shown Drain pan protector 00195974

Not shown Wall mount bracket and cover plate 00902080

34 25CI400A/W • 25HI400A • 50CI400A/W • 50HI400A

Page 35

Dispense chute and splash panel areas (lever models) — Serial Number D61292 and above

Reference Description Part #

1 Boot, dispense switch button (mounts on 00981217 switch) 502418

2 Bracket, water solenoid 00987875

3 Switch, dispense, ice or water, lever actuated (includes boot) 00981217

4 Tube, water station 00187682

5 Fitting, outlet, 1/8" MPT x 3/8" comp 502262

6 Fitting, inlet, 1/8" MPT x 1/4" comp 502246

7 Solenoid valve, water, 120 V, 60Hz 502243

8 Splash panel, lever dispense 00981290

8 Splash panel, lever dispense, ice only 00981308

9 Screw, bracket 00982421

10 Chute, ice (with Agion

antimicrobial product protection1) 00984831

11 Chute, water (with Agion) 00984898

12 Lever, dispense 00976845

13 Bracket, lever 00958793

14 Elbow, 1/4" 00121699

15 Screw, valve 203227

Not shown Tubing, water station, thermoplastic, 1/4" OD (sold by the foot) 502079

Disclaimer: Antimicrobial protection is limited to the treated components and does not treat water or ice.

Agion is a registered trademark of Agion Technologies, Inc, Wake eld, MA, USA.

25CI400A/W • 25HI400A • 50CI400A/W • 50HI400A 35

Page 36

Dispense chute and splash panel areas (lever models) — Serial Numbers below D61292

Reference Description Part #

1 Fastener, dispense chute bracket 502057

2 Tube, water station 00187682

3 Bracket, lever 00185116

4 Switch, dispense, ice, lever actuated (includes 502418) 502409

5 Lever, dispense 00182808

6 Chute, ice, bracket and fasteners (with Agion) 00981241

6 Chute and funnel (clear), ice 00192948

7 Chute, water, bracket and fasteners (with Agion) 00981407

7 Chute (clear), water 00184390

8 Elbow, 3/8" 502925

9 Bracket, water solenoid 00182832

10 Fitting, inlet, 1/8" MPT x 1/4" comp 502246

11 Fitting, outlet, 1/8" MPT x 3/8" comp 502262

12 Solenoid valve, water, 120 V, 60Hz 502243

13 Boot, dispense switch button (mounts on 502409 switch) 502418

Not shown Tubing, water station, thermoplastic, 1/4" OD (sold by the foot) 502079

14 Splash panel, lever dispense 00192922

14 Splash panel, lever dispense, ice only 00969220

36 25CI400A/W • 25HI400A • 50CI400A/W • 50HI400A

Page 37

Dispenser electrical box – lever models

Reference Description Part #

1 Thermostat 500514

2 Switch, dispenser power 502209

2 Switch, ice machine bin signal 502209

3 Cord and socket (female), ice machine power 00195818

4 Cord and socket (female), bin signal 00195826

5 Socket (female), ice machine power 502336

6 Socket (female), bin signal 502334

Not shown Power cord 502776

25CI400A/W • 25HI400A • 50CI400A/W • 50HI400A 37

Page 38

Dispense chute and splash panel areas (SensorSAFE models) — Serial Number D61292 and above

Reference Description Part #

1 Bracket, water solenoid 00987875

2 Tube, water station 00187682

3 Fitting, outlet, 1/8" MPT x 3/8" comp 502262

4 Fitting, inlet, 1/8" MPT x 1/4" comp 502246

5 Solenoid valve, water, 120 V, 60Hz 502243

6 Chute, ice (with Agion) 00984831

7 Splash panel, SensorSAFE dispense with drain pan (includes 2 lenses) 00981365

7 Splash panel, SensorSAFE dispense with drain pan, ice only (includes 1 lens) 00981381

7 Splash panel, SensorSAFE dispense, no drain pan (includes 2 lenses) 00981373

7 Splash panel, SensorSAFE dispense, no drain pan, ice only (includes 1 lens) 00981399

8 Sensor, ice or water dispense 00195982

9 Clean switch, SensorSAFE (includes boot) 502359

10 Boot, clean switch button (mounts on 502359 switch) 501841

11 Bracket, water valve 00958793

12 Chute, water (with Agion) 00984898

13 Elbow, 1/4" 00121699

14 Lens, sensors 00977983

15 Screw, bracket 00982421

16 Screw, valve 203227

Not shown Tubing, water station, thermoplastic, 1/4" OD (sold by the foot) 502079

38 25CI400A/W • 25HI400A • 50CI400A/W • 50HI400A

Page 39

Dispense chute and splash panel areas (SensorSAFE models) — Serial Numbers below D61292

Reference Description Part #

1 Fastener, dispense chute bracket 502057

2 Tube, water station 00187682

3 Sensor, ice dispense 00195982

4 Sensor, water dispense 00195982

5 Lens, sensors 00196006

6 Clean switch, SensorSAFE (includes 501841) 502359

7 Chute, ice, bracket and fasteners (with Agion) 00981241

7 Chute and funnel (clear), ice 00192948

8 Chute, water, bracket and fasteners (with Agion) 00981407

8 Chute (clear), water 00184390

9 Elbow, 3/8" 502925

10 Bracket, water solenoid 00182832

11 Fitting, inlet, 1/8" MPT x 1/4" comp 502246

12 Fitting, outlet, 1/8" MPT x 3/8" comp 502262

13 Solenoid valve, water, 120 V, 60Hz 502243

14 Boot, clean switch button (mounts on 502359 switch) 501841

Not shown Tubing, water station, thermoplastic, 1/4" OD (sold by the foot) 502079

16 Splash panel, SensorSAFE dispense with drain pan (includes 00196006) 00192930

16 Splash panel, SensorSAFE dispense with drain pan, ice only (includes 00196006) 00969238

16 Splash panel, SensorSAFE dispense, no drain pan (includes 00196006) 00902072

16 Splash panel, SensorSAFE dispense, no drain pan, ice only (includes 00196006) 00969246

25CI400A/W • 25HI400A • 50CI400A/W • 50HI400A 39

Page 40

Dispenser electrical box – SensorSAFE models

Reference Description Part #

1 Thermostat 500514

2 Switch, dispenser power 502209

2 Switch, ice machine bin signal 502209

3 Board, SensorSAFE 502242

4 Standoff, board (4 required) 501959

5 Cord and socket (female), ice machine power 00195818

6 Cord and socket (female), bin signal 00195826

7 Socket (female), ice machine power 502336

8 Socket (female), bin signal 502334

Not shown Power cord 502776

40 25CI400A/W • 25HI400A • 50CI400A/W • 50HI400A

Page 41

Wheel motor and drive system

7 2

Reference Description Part #

1 Wheel motor, 120V, 60Hz 501861

2 Washer, thrust 501026

3 Shaft, drive (includes key and stud) 501619

4 Fan blade, wheel motor 501607

Not shown Chain, pitch 64, link 00182246

5 Sprocket, drive shaft, 35T (includes drive shaft key) 502692

6 Sprocket, wheel motor, 10T 501019

7 Bearing, drive shaft 501024

Not shown Connecting link, chain 500799

8 Key, drive shaft 500367

9 Key, wheel motor 205991

10 Dispenser drive assembly (parts 1-9 above) 00192971

25CI400A/W • 25HI400A • 50CI400A/W • 50HI400A 41

Page 42

Water and drain

Countertop connections (CI)

(top view)

9 10 118

Wall mount connections (HI)

(bottom view)

Reference Description Part #

1 Valve, water shut off 502921

2 Clip, shut off valve 502922

3 Elbow, 1/4" x 3/8" 00134502

4 Tee, 1/4" 502923

5 Strainer 502920

6 Elbow, 3/8" 502925

7 Drain tube, hopper 00184549

8 Drain, waste 00195958

9 Fitting, water-cooled condenser inlet 00195966

10 Fitting, water-cooled condenser outlet 00195966

11 Fitting, ice machine water inlet 00137315

12 Fitting, 3/8" tube X 3/8" MPT 00901652

Not shown Fitting, 3/8" tube X 1/2" MPT 00901660

13 Fitting, 90° elbow, 3/4" barb X 3/4" MPT 00901678

Not shown Bottom cover, 25/50HI with drain pan 00196113

Not shown Bottom cover, 25/50HI without drain pain 00198341

14 Fitting, 90° elbow, 3/4" barb X 3/4" barb 00145144

42 25CI400A/W • 25HI400A • 50CI400A/W • 50HI400A

Page 43

Ice machine replacement parts

Evaporator

Reference Description Part #

1 Coupling, vee band, includes nut 502735

2 Bearing assembly, top 502736

3 Loop, ice compression, beveled 502110

4 Auger 502737

5 Evaporator (includes insulation jacket,

502740)

6 O ring, bearing housing 500496

7 Bearing assembly, bottom (includes O

rings and condensate shield)

8 O ring, mounting base 501063

9 Shield, condensate 500744

10 Screw, Allen 1/4 20 x 1/2 (set of 4) 501080

11 Mounting base, evaporator

(includes501063)

12 Bolt, mounting base 502227

13 Gearbox & motor assembly 502730

Not shown Mounting base, gearbox 00164046

15 Compression nozzle, with single drain 502221

16 Drain pan, evaporator (includes

00185421)

17 Clamp, compression nozzle and screw 502226

18 Tubing, compression nozzle drain(s)

(sold by foot)

Not shown Grease, Chevron SRI-2, 14oz 501111

19 Bracket, drain hose 502739

20 Insulation jacket, evaporator 502740

Not shown Relay, start, gearmotor 502742

Not shown Oil, gearmotor (1 pint) 502775

Not shown Tube, evaporator drain 00901439

502725

502738

502733

00192914

500680

25CI400A/W • 25HI400A • 50CI400A/W • 50HI400A 43

Page 44

Air-cooled ice machines

44 25CI400A/W • 25HI400A • 50CI400A/W • 50HI400A

Page 45

Reference Description Part #

1 Drier 502724

2 Condenser coil, air-cooled 00195917

Not shown Water sensor 502116

3 Reservoir mounting bracket 00163824

4 Float valve & reservoir 500504

5 Reservoir over ow tube with Agion 00187187

Not shown Drain kit with Agion, evaporator 00141440

6 Evaporator (see page 41 for complete breakdown)

Not shown Tubing, polypropylene, reservoir supply (sold by foot) 502079

Not shown Fitting, plastic,  oat valve (includes sleeve & stem) 502078

7 Valve, expansion, thermal (includes 502830 and 00106534) 502726

8 High pressure cutout 502732

9 Tubing with Agion, evaporator drain 00185421

10 Mounting bracket, gearbox 00164046

11 Fan blade 500474

12 Motor, fan, 115 V, 60 Hz 500672

13 Bracket, fan motor 501188

Not shown Overload, compressor, 115 V, 60 Hz 502782

14 Compressor, 115 V, 60 Hz 502731

15 Base, ice machine 00192989

16 Shroud, condenser coil 00195925

Not shown Jacket, insulation, TXV 502830

Not shown Jacket, insulation, TXV bulb 00106534

Not shown Pinch clamp 00988238

25CI400A/W • 25HI400A • 50CI400A/W • 50HI400A 45

Page 46

Water-cooled ice machines

46 25CI400A/W • 25HI400A • 50CI400A/W • 50HI400A

Page 47

Reference Description Part #

1 Drier 502724

2 Valve, water regulating (includes 501810) 500537

Not shown Iso-washer (for water regulating valve) 501810

Not shown Water sensor 502116

3 Float valve & reservoir 500504

4 Reservoir mounting bracket 00195941

Not shown Tubing, polypropylene, reservoir supply (sold by foot) 502079

Not shown Fitting, plastic,  oat valve (includes sleeve & stem) 502078

5 Evaporator (see page 41 for complete breakdown)

Not shown Drain kit with Agion, evaporator 00141440

6 Bracket, water-cooled condenser 00176149

7 Valve, expansion, thermal (includes 502830 and 00106534) 502726

8 Tubing with Agion, evaporator drain 00185421

9 Jacket, insulation, TXV bulb 00106534

10 Mounting bracket, gearbox 00164046

Not shown Overload compressor, 115 V, 60 Hz 502782

11 Compressor, 115 V, 60 Hz 502731

12 Coil, condenser 00195933

13 Base, ice machine 00192989

14 High pressure cutout 502732

15 Jacket, insulation, TXV 502830

16 Line set, water-cooled condenser (2 required) (includes 00187211 and 00196097) 00196089

Not shown Water hose, 3/8" compression x 48" 00187211

17 Elbow, ice machine water connection 00196097

18 Reservoir over ow tube with Agion 00187187

Not shown Pinch clamp 00988238

25CI400A/W • 25HI400A • 50CI400A/W • 50HI400A 47

Page 48

Ice machine electrical components

Reference Description Part #

1 Capacitor, start, compressor, 115 V, 60 Hz 502780

2 Relay start, compressor, 115 V, 60 Hz 501588

3 Board, control circuit, 115 V, 60 Hz 502331

Not shown Water sensor 502116

4 Switch, on/off, compressor 502392

5 Board, stand off control (4 required) 501959

6 Cord and plug (male), ice machine power 00195834

7 Cord and plug (male), bin signal 00195842

8 Plug (male), ice machine power 502235

9 Plug (male), bin signal 502233

SafeCLEAN, SensorSAFE and Symphony are trademarks of Follett Corporation. Follett and RIDE are registered trademarks of Follett Corporation, registered in the US. Follett reserves the right to change speci cations at any time without obligation. Certi cations may vary depending on country of origin.

801 Church Lane • Easton, PA 18040, USA Toll free (877) 612-5086 • +1 (610) 252-7301 www.follettice.com

00187153R09