Flir DNV14TL2 User Manual

DNV14TL2

IR Vandal Dome IP Camera

Instruction Manual

English Version 1.0

www.digimerge.com

Copyright © 2012 Digimerge Technologies Inc.

Thank you for purchasing this product. Digimerge is committed to providing our
customers with a high quality, reliable security solution.

This manual refers to the following models:

• DNV14TL2

For more information on this product, firmware updates, and accessory products,
please visit us at:

www.digimerge.com

CAUTION

RISK OF ELECTRIC SHOCK

DO NOT OPEN

CAUTION: TO REDUCE THE RISK OF ELECTRIC SHOCK DO NOT
REMOVE COVER. NO USER SERVICABLE PARTS INSIDE.

REFER SERVICING TO QUALIFIED SERVICE PERSONNEL.

The lightning flash with arrowhead symbol, within an
equilateral triangle, is intended to alert the user to the
presence of uninsulated "dangerous voltage" within the
product’s enclosure that may be of sufficient magnitude to
constitute a risk of electric shock.

The exclamation point within an equilateral triangle is
intended to alert the user to the presence of important
operating and maintenance (servicing) instructions in the
literature accompanying the appliance.

WARNING: TO PREVENT FIRE OR SHOCK HAZARD, DO NOT
EXPOSE THIS UNIT TO RAIN OR MOISTURE.

CAUTION: TO PREVENT ELECTRIC SHOCK, MATCH WIDE BLADE
OF THE PLUG TO THE WIDE SLOT AND FULLY INSERT.

Important Safeguards

In addition to the careful attention devoted to quality standards in the manufacturing process of
your video product, safety is a major factor in the design of every instrument. However, safety is
your responsibility too. This sheet lists important information that will help to assure your
enjoyment and proper use of the video product and accessory equipment. Please read them
carefully before operating and using your video product.

Installation

1. Read and Follow Instructions - All the safety and
operating instructions should be read before the
video product is operated. Follow all operating
instructions.

2. Retain Instructions - The safety and operating
instructions should be retained for future reference.

3. Heed Warnings - Comply with all warnings on the
video product and in the operating instructions.

4. Polarization - Do not defeat the
safety purpose of the polarized or
grounding-type plug.

A polarized plug has two blades
with one wider than the other.

A grounding type plug has two
blades and a third grounding prong.

The wide blade or the third prong
are provided for your safety.

If the provided plug does not fit into your outlet,
consult an electrician for replacement of the
obsolete outlet.

5. Power Sources - This video product should be
operated only from the type of power source
indicated on the marking label. If you are not sure of
the type of power supply to your location, consult
your video dealer or local power company. For video
products intended to operate from battery power, or
other sources, refer to the operating instructions.

6. Overloading - Do not overload wall outlets of
extension cords as this can result in the risk of fire
or electric shock. Overloaded AC outlets, extension
cords, frayed power cords, damaged or cracked wire
insulation, and broken plugs are dangerous. They
may result in a shock or fire hazard. Periodically
examine the cord, and if its appearance indicates
damage or deteriorated insulation, have it replaced
by your service technician.

7. Power Cord Protection - Power supply cords should
be routed so that they are not likely to be walked on
or pinched by items placed upon or against them,
paying particular attention to cords at plugs,
convenience receptacles, and the point where they
exit from the video product.

8. Ventilation - Slots and openings in the case are
provided for ventilation to ensure reliable operation
of the video product and to protect it from
overheating. These openings must not be blocked or
covered. The openings should never be blocked by
placing the video equipment on a bed, sofa, rug, or
other similar surface. This video product should
never be placed near or over a radiator or heat
register. This video product should not be placed in a
built-in installation such as a bookcase or rack
unless proper ventilation is provided or the video
product manufacturer’s instructions have been
followed.

9. Attachments - Do not use attachments unless
recommended by the video product manufacturer as
they may cause a hazard.

10. Camera Extension Cables – Check the rating of
your extension cable(s) to verify compliance with
your local authority regulations prior to installation.

11. Water and Moisture - Do not use this video product
near water. For example, near a bath tub, wash
bowl, kitchen sink or laundry tub, in a wet
basement, near a swimming pool and the like.

Caution

operated equipment or accessories connected to
this unit should bear the UL listing mark of CSA
certification mark on the accessory itself and should
not be modified so as to defeat the safety features.
This will help avoid any potential hazard from
electrical shock or fire. If in doubt, contact qualified
service personnel.

12. Accessories - Do not place this
video equipment on an unstable
cart, stand, tripod, or table. The
video equipment may fall, causing
serious damage to the video
product. Use this video product
only with a cart, stand, tripod,
bracket, or table recommended by the
manufacturer or sold with the video product. Any
mounting of the product should follow the
manufacturer’s instructions and use a mounting
accessory recommended by the manufacturer.

: Maintain electrical safety. Powerline

i

Service

13. Servicing - Do not attempt to service this video
equipment yourself as opening or removing covers
may expose you to dangerous voltage or other
hazards. Refer all servicing to qualified service
personnel.

14. Conditions Requiring Service - Unplug this video
product from the wall outlet and refer servicing to
qualified service personnel under the following
conditions:

• When the power supply cord or plug is damaged.

• If liquid has been spilled or objects have fallen into

the video product.

• If the video product has been exposed to rain or

water.

• If the video product does not operate normally by

following the operating instructions. Adjust only
those controls that are covered by the operating
instructions. Improper adjustment of other controls
may result in damage and will often require
extensive work by a qualified technician to restore
the video product to its normal operation.

• If the video product has been dropped or the cabinet

has been damaged.

• When the video product exhibits a distinct change

in performance. This indicates a need for service.

Use

19. Cleaning - Unplug the video product from the wall
outlet before cleaning. Do not use liquid cleaners or
aerosol cleaners. Use a damp cloth for cleaning.

20. Product and Cart Combination - Video and cart
combination should be moved with care. Quick
stops, excessive force, and uneven surfaces may
cause the video product and car combination to
overturn.

21. Object and Liquid Entry - Never push objects for
any kind into this video product through openings as
they may touch dangerous voltage points or
“short-out” parts that could result in a fire or
electric shock. Never spill liquid of any kind on the
video product.

22. Lightning - For added protection for this video
product during a lightning storm, or when it is left
unattended and unused for long periods of time,
unplug it from the wall outlet and disconnect the
antenna or cable system. This will prevent damage
to the video product due to lightning and power line
surges.

15. Replacement Parts - When replacement parts are
required, have the service technician verify that the
replacements used have the same safety
characteristics as the original parts. Use of
replacements specified by the video product
manufacturer can prevent fire, electric shock or
other hazards.

16. Safety Check - Upon completion of any service or
repairs to this video product, ask the service
technician to perform safety checks recommended
by the manufacturer to determine that the video
product is in safe operating condition.

17. Wall or Ceiling Mounting - The cameras provided
should be mounted to a wall or ceiling only as
instructed in this guide, using the provided
mounting brackets.

18. Heat - The product should be situated away from
heat sources such as radiators, heat registers,
stoves, or other products (including amplifiers) that
produce heat.

General Precautions

ii

General Precautions

FCC CLASS A NOTICE

NOTE

This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to
Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference when the equipment is operated in a commercial environment. This equipment generates, uses,
and can radiate radio frequency energy and, if not installed and used in accordance with the manufacturer’s
instruction manual, may cause harmful interference with radio communications. Operation of this equipment
in a residential area is likely to cause harmful interference, in which case you will be required to correct the
interference at your own expense.

www.digimerge.com

1. All warnings and instructions in this manual should be followed.

2. Remove the plug from the outlet before cleaning.
water dampened cloth for cleaning.

3. Keep enough space around the unit for ventilation. Slots and openings in the storage cabinet
should

4. During lightning storms, or when the unit is not used for a long time, disconnect the power
suppl

not be blocked.

y, antenna, and cables to protect the unit from electrical surge.

Do not use liquid aerosol detergents. Use a

This equipment has been certified and found to comply with the limits regulated by FCC, EMC, and
LVD. There
cause interference with other appliance usage.

However, it is imperative that the user follows the
usage which may result in damage to the unit, electrical shock and fire hazard injury.

In order to improve the feature functions and quality of this product,
to change without notice from time to time.

fore, it is designated to provide reasonable protection against interference and will not

guidelines in this manual to avoid improper

the specifications are subject

iii

Features

• 2.1 MP HD, 1/2.5” CMOS Progressive Scan

• 1080p picture quality at real-time (30 fps)

• Triple-streaming (H.264/MJPEG)

• Futureproof ONVIF 2.1 compliance (1.02 backwards compatible)

• Compatible with popular third party VMS software*

• Milestone XProtect® GO (8 Channel) VMS included plus Digimerge

• CMS-DH PRO and Syncro-V

• Power-over-Ethernet (PoE) operation, 14Watt max/12V operation

• Backup options: microSD card, FTP, NAS, local

• Mobile Apps: iPhone®, iPad®, Android™

• Supports two-way audio

• 2.8-12mm Varifocal MegaPixel lens

• 65ft (20m) IR Night Vision, True Day/Night (TDN)

• IP66 Weatherproof and IK10 Vandal Resistant

• Multi-browser support: IE, Firefox, Safari®, Chrome

• Free Digimerge DDNS service

• 3 Axis Design for wall/ceiling mount

* See www.digimerge.com for the most updated list of third party VMS compatibility

iv

TABLE OF CONTENTS

1. Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

1.1 Default Camera Username, Password, and Ports . . . . . . . . . . . . . . . 1

1.2 Camera Interior Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

1.3 Mounting Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

1.4 ONVIF Compatibility and Included Software Overview . . . . . . . . . . . . 4

1.4.1 Milestone XProtect Go® . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

1.4.2 Syncro-V . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

1.4.3 CMS-DH PRO . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

2. Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

3. Camera Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

4. Junction Box Plate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

4.1 Junction Box Plate Dimensions and Fitting . . . . . . . . . . . . . . . . . . . 12

5. Junction Box Installation Types . . . . . . . . . . . . . . . . . . . . . . . . 13

5.1 Two Gang Fitting (Recommended) . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

5.2 4S Fitting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

5.3 Octagon Fitting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

6. Finding the Camera’s IP Address . . . . . . . . . . . . . . . . . . . . . . 14

6.1 Finding the Camera’s IP Address Using Syncro-V . . . . . . . . . . . . . . 14

6.2 Finding the Camera’s IP Address using UPnP in Windows® 7 . . . . 15

6.3 Finding the Camera’s IP Address using Bonjour® in Mac OS® . . . 16

6.4 Finding the Camera IP using the BNC Test Cable . . . . . . . . . . . . . . 17

7. Configuring Remote Connection . . . . . . . . . . . . . . . . . . . . . . . 18

7.1 Connecting to a DDNS address using Syncro-V . . . . . . . . . . . . . . . . 22

8. Web Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

8.1 Supported Browsers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

8.2 Chrome, Firefox, and Safari Setup . . . . . . . . . . . . . . . . . . . . . . . . . . 24

8.3 Internet Explorer® Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

8.4 Web Interface/Live Video Overview . . . . . . . . . . . . . . . . . . . . . . . . . . 28

8.4.1 Live Video Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

8.4.2 Configuring Camera Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

8.5 Device Info . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

8.6 Stream Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

8.7 Device Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

8.7.1 Local Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

v

8.7.2 Device Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34

8.7.3 Camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35

8.7.4 Date & Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35

8.7.5 OSD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37

8.7.6 Microphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38

8.7.7 BNC Video Output . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39

8.7.8 Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39

8.8 Alarm Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

8.8.1 Disk Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

8.8.2 Motion Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41

8.9 Local Record . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

8.9.1 Record Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43

8.9.2 Record Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48

8.10 Privacy Masking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

8.11 Network Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

8.11.1 DDNS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51

8.12 Service Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

8.12.1 SMTP (Email Alert Setup) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52

8.13 Privilege Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

8.13.1 Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53

8.13.2 User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55

8.13.3 Unlocking User Accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56

8.14 Protocol . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

8.14.1 Protocol . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57

8.15 Device Restart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

8.16 Default Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

8.17 Sensor Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

8.17.1 Image Adjust . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59

8.17.2 Shutter Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59

8.17.3 Gain Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

8.17.4 Day/Night Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60

8.17.5 Auto Iris . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61

8.17.6 Gamma . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61

8.17.7 AE Meter Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62

8.17.8 WDR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62

8.17.9 WB Setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63

8.17.10 Mirror . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64

8.17.11 Noise Filter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64

9. Resetting to Factory Defaults . . . . . . . . . . . . . . . . . . . . . . . . . . 65

10. Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

11. Technical Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

12. Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

vi

1. GETTING STARTED

Allen Key

Conduit Key

Mounting Screw Kit:

• 3 x 2.8in / 70mm screws

• 3 x 1.2in / 30mm screws

• 3 x 1.6in / 40mm anchors

RJ45 Coupler

BNC Test Cable

Junction
Box Plate

The system comes with the following
components:

• 1 x Camera

• 6 x Camera locking screws (3x inside
camera; 3x spare)

• 1 x Surface mounting template

• 1 x Junction box plate and screw kit

• 1 x Mounting screw kit

• 1 x Allen key

Getting Started

• 1 x Conduit key

• 1 x RJ45 coupler

• 1 x BNC test cable

• 1 x Instruction Manual

• 1 x Quick Start Guide

• 1 x Software/Doc

1.1 Default Camera Username, Password, and Ports

Username: admin

Password: admi

Ports: 80 (HTTP), 30001 (Control/Streaming), 8080 (RTMP), 554 (RT

IP Address: DHCP Enabl
address)

umentation CD

n

SP)

ed by Default (Router will automatically assign IP

NOTE: Onc

recommended to configure a static IP address. This will prevent the camera
IP address changing in the event of a power failure. For details, see “8.7.1
Local Network” on page 33.

e you have completed the basic setup of the camera, it is

1

Getting Started

BNC analog
output

microSD card slot

(max. 64GB supported;
SanDisk™/Kingston™ brand
memory cards recommended)

Reset button

Termination cables

Rear of Camera

Front of Camera

IR LED’s

Camera Lens

Zoom

Focus

CdS Sensor

1.2 Camera Interior Overview

2

Getting Started

Wall Mount - model # MNTV2XW

Pendant Mount - model # MNTV2XC

Junction Box Mount - 
model # MNTV2XB

Can also mount MNTV2XC or
MNTV2XW.

Pendant Cap - model # MNTV2XPC

Replaces the need for the camera
base. Compatible with ceiling
conduit installations.

Corner Mount bracket ­model # MNTV2XR

Can fit either MNTV2XW
or MNTV2XJ.

Pole Mount - 
model # MNTV2XP

Can fit either
MNTV2XW or
MNTV2XJ.

Junction Box Attachment
for MNTV2XW & MNTV2XC ­model # MNTV2XJ

Fits either wall mount and
ceiling mount. Symmetrical
design - reversible for top
or bottom conduit.

1.3 Mounting Accessories

For more information or accessory installation instructions, visit

www.digimerge.com

3

Getting Started

1.4 ONVIF Compatibility and Included Software Overview

This camera is ONVIF v2.1 compliant. It is designed for interoperability with
popular VMS’s and NVR’s*, with backwards compatibility to ONVIF v.1.02. For
more information on ONVIF, visit www.onvif.org

Milestone XProtect Go®, Digimerge Syncro-V, and Digimerge CMS-DH PRO

e provided. Milestone XProtect Go® provides a server solution that can

ar
host multiple cameras on a centralized location for access by remote clients.
Syncro-V and CMS-DH PRO are client-only, meaning that each camera must
be individually configured for remote access.

NOTE: Pr

ovided software is PC compatible only; Mac OS® access to the

cameras is available via Safari® browser only.

Please see the Quick Start Guide or the documentation provided on the CD
for detailed software instructions. This manual only covers hardware
installation, network setup, and web browser configuration.

1.4.1 Milestone XProtect Go®

• Milestone XProtect® Go is a fully-featured client/server solution
providing mobile applications and remote access capabilities.

• Milestone XProtect® Go is free and requires a one-time annual
registration. Each year, you must renew your registration to continue
using Milestone XProtect® Go. Re-registration is also free.

• To view your installation from a smartphone or tablet, you can install the
free Milestone Mobile Server component and XProtect® Mobile (available

SM

as a free download on the App Store

• Milestone XProtect® Go supports up to eight IP cameras. Upgrade options
are available from Milestone.

and Google Play).

• To upgrade your Milestone XProtect® software version, visit:

www.milestonesys.com/productoverview

• For Milestone XProtect® Go documentation and technical support, visit:

www.milestonesys.com/go/support

* See www.digimerge.com for the most updated list of third party VMS compatibility

4

Getting Started

1.4.2 Syncro-V

• Digimerge Syncro-V is a client-only solution that supports up to 36 IP
cameras. Syncro-V is a free software provided on the CD.

• Syncro-V supports all the features of the camera. It can access microSD/
SD card recordings and camera setup over a local network.

• Syncro-V manual is provided on the CD. For Syncro-V support, visit

www.digimerge.com

1.4.3 CMS-DH PRO

• Digimerge CMS-DH PRO is a client-only solution that supports up to 16
IP cameras. CMS-DH PRO is a free software available on

www.digimerge.com

• CMS-DH PRO allows you to view IP cameras and analog cameras from
your Touch Series DVR’s side-by-side via the virtual DVR feature. You can
view up to 64 screens at a time, including up to 16 IP cameras.

• CMS-DHS PRO does not support all the features of the camera, such as
microSD/SD card recording.

• CMS-DH PRO manual and support are available from www.digimerge.com

5

Connection

RJ45 Coupler

2. CONNECTION

The camera has the following termination cables:

1. RJ45 Network Interface: Connect t
using RJ45 Ethernet cable (Cat5e or better). 100Mhz connection. PoE
supported (class 3 PoE switch required).

NOTE: Use the included R
Ethernet cable.

2. Audio Input (RCA): Connect t
audio.

3. Audio Output (RCA): Connect t
intercom/2-way audio.

4. DC12V (1A): 12V DC po
polarity (+/-) marked on the power connector when connecting to power.

J45 coupler to connect to male end of RJ45

o a self-powered microphone for listen-in

wer input terminal. Make sure to follow correct

o a router or switch on your network

o an amplifier or self-powered speaker for

6

• Minimum P

ower Requirement: 550mA / 6.6W.

3. CAMERA INSTALLATION

Make sure to follow the correct polarity if connecting
the camera to DC power. Polarity is marked on the
power connector.

1

Allen
Key

Conduit
Key

Mounting
Template

2a

All Installation Methods

Camera Installation

1.Loosen the thr
using the provided allen key. Lift the
dome cover.

NOTE: If y
remove conduit cap using the provided
conduit key.

Method 1 - Direct Attach Install
2a. Use the included mounting

te

mplate (Installation Option 2) to mark

ou plan to use conduit fitting,

ee tamper screws

and pre-drill the required holes.
Remove 2 of the 3 base locking screws.

Use 2pc of the 2.8”
camera directly to the mounting
surface.

Remove the 3rd base locking screw and
install the 3rd 2.8” screw.

Go to step 4 to complete installation.

screws to mount the

7

Camera Installation

2c/2f

2d

2g

Method 2 - Camera Base Install
2b. Use the included mounting t

pre-drill the required holes.

emplate (Installation Option 1) to mark and

2c. Remove the camera
base by unscrewing the 3
base l

ocking screws, and
turn camera module
approx. 5 degrees
counterclockwise to detach
camera base from the
camera module.

2d. Ins

tall the base to the
correct holes as indicated
on the mount template
using the 1.2” screws.

Go to step 3a to complete

tallation.

ins

Method 3 - Junction Box
Install

2e. Att

ach provided fitting
plate to junction box (see “5.
Junction Box Installation
Types” on page 13).

2f. Remo

ve the camera
base by unscrewing the 3
base locking screws, and
turn the camera module
approx. 5 degrees
counterclockwise to detach
camera base from camera
module.

2g. Ins

tall the base to the
junction box plate using the
base fitting screws.

Go to step 3a to complete

tallation.

ins

8

Camera Installation

3a

3b

4

5

Test cable
terminals

Video Test Cable

Reattaching the Camera Module
3a. Reinsert c

amera module into
camera base by aligning the arrow
notches on the edge of the camera
module and the camera base
(label on edge of camera module
indicates the location of the arrow
notch), and turning camera
module clockwise to lock into
place.

3b. Use the 3 base l

ocking screws
to secure camera base to camera
module.

Go to step 4 to complete

tallation.

ins

4.Remove camera cover by

squeezing the back and front of
the c

over (as indicated by the
arrow indicators) at the same
time and lifting it up and away
from the lens.

5.Insert a video test cable into
the video test cable terminals
and c

onnect to a test monitor to

set up camera.

9

Camera Installation

Thumb Screw

6a

Avoid pointing the camera lens in
angles where the IR LEDs are
blocked by the camera cover or dome
cover. If IR LEDs are blocked, it may
result in an unclear nighttime image.

6b

6c

microSD card

6a. Adjust camera viewing angle and secure into
place by tightening thumb screw using a flat head

rewdriver.

sc

6b. Adjust zoom and focus as required.

NOTE: Lens adjus

tment levers are by default
in the locked position. Turn counterclockwise
to unlock. Tighten levers to secure lens
setting.

6c. (Optional) Insert a micr

oSD card into the
camera. To enable recording, you must
format the microSD card and configure
microSD recording (see “8.9.1 Record
Directory” on page 43).

NOTE: The c

amera supports microSD cards
up to a maximum size of 64GB. SanDisk™ or
Kingston™ brand microSD cards are
recommended.

10

6d. Re-att

ach the camera cover, using the
thumb screw as a guide, until it snaps into
place.

Camera Installation

7

Arrow on camera base

Arrow on camera

module (inside camera)

Arrow on dome cover

Correct Arrow Alignment

7.Re-attach the

dome cover.

Align the arrows
as shown in the
diagram to
ensure a
waterproof seal.

Use the allen key
to tighten the

mper screws.

ta

NOTE: Mak

e sure
dome cover cord
does not get
caught in the
rubber seal.

11

Junction Box Plate

Octagon Screw

Base Fitting Screw

2S / 4S Screw

4. JUNCTION BOX PLATE

Junction box plate is used to install camera into standard 4S and Octagon
junction boxes. Junction box plate screw kit contains the following
accessories:

• 3 x Base fitting screws (PWM3 Type)

• 4 x 2S / 4S plate screws (KM3.5 Type)

• 2 x Octagon fitting screws (KM4 Type)

4.1 Junction Box Plate Dimensions and Fitting

12

Junction Box Installation Types

Screws

Screws

Screws

5. JUNCTION BOX INSTALLATION TYPES

5.1 Two Gang Fitting (Recommended)

Two gang fitting requires 4x 2S/4S screws.

NOTE: T
robust installation.

wo gang fitting provides the most

5.2 4S Fitting

4S fitting requires 2x 2S/4S screws.

5.3 Octagon Fitting

A 4" Octagon fitting requires 2x Octagon
screws.

NOTE: Scr
are larger compared to those used for the
2S/4S (M4 type).

ews used for the octagon fitting

13

Finding the Camera’s IP Address

Enter Admin
Enter Admin

Click Login

Found camera
IP address

6. FINDING THE CAMERA’S IP ADDRESS

Use the steps below to find the camera’s IP address and connect to the
camera over the local area network (LAN) using Syncro-V, UPnP on
Windows® 7, or Bonjour® in Mac OS®.

6.1 Finding the Camera’s IP Address Using Syncro-V

1. Install Syncro-V from the CD or from www.digimerge.com. Double-click

the Syncro-V icon ( ) on the Desktop. The log in screen appears.

2. Under User Name and Pa
(admin) and password (admin). Click Login.

3. Syncr
Detected camera IP addresses on the LAN appear in the Device List on

the left side of the screen with a icon.

o-V opens and scans the local network for connected cameras.

ssword, enter the default Syncro-V user name

14

Finding the Camera’s IP Address

Click Continue to login

Enter Camera User Name
(default: admin)

Enter Camera Password
(default: admin)

Click and drag the
camera to the display
grid to open it

4. Click on a camera IP address in Device List to login.

5. Under User Name, enter the user

Under Password, enter the password for the camera (default: admin).
Click Continue.

6. The c
camera to the display grid to open it.

amera appears under the camera IP address. Click and drag the

name for the camera (default: admin).

NOTE: F
manual on the CD.

6.2 Finding the Camera’s IP Address using UPnP in

Windows® 7

NOTE: To use this method, your router must support UPnP and the camera

and computer must be on the same network. UPnP is enabled in the camera
by default, and can be enabled/disabled using Syncro-V (check the Syncro-V
manual for details).

or detailed instructions on using Syncro-V, see the Syncro-V

15

Finding the Camera’s IP Address

Network

Double-click to open
the camera

Enter Camera User Name (default: admin)
Enter Camera Password (default: admin)

Click Login

1. Click Start>Computer>Network. The camera’s IP address appears
under Network Infrastructure.

2. Doubl

3. Under User Name and Pa

(default: admin) and Password (default: admin) and click Login.

e-click the camera to open it in your default browser.

ssword, enter the camera’s User Name

6.3 Finding the Camera’s IP Address using Bonjour® in

Mac OS®

NOTE: To use this method, the camera and computer must be on the same

network. Bonjour® is enabled by default, and can be enabled/disabled
using Syncro-V (check the Syncro-V manual for details).

1. Op

en Safari® browser and click the Bookmarks button ( ).

16

Finding the Camera’s IP Address

Bookmarks
button

Bonjour

Double-click the camera’s IP address

Enter Camera User Name (default: admin)
Enter Camera Password (default: admin)

Click Login

2. Click Bonjour. The camera’s IP address appears in the Bonjour Devices
list.

3. Doubl

4. Under User Name and Pa

(default: admin) and Password (default: admin) and click Login.

e-click the camera to open it in Safari®.

ssword, enter the camera’s User Name

6.4 Finding the Camera IP using the BNC Test Cable

When the BNC test cable is connected to the camera, the IP address is shown
on the test monitor. The camera must be connected to power to use the BNC
test cable.

NOTE: The def
cannot obtain an IP address from the router. Check the Ethernet/power
connections and router configuration.

ault IP address of 192.168.0.120 is shown if the camera

17

Configuring Remote Connection

HTTP

Control

80

80

100

100

30001

30001

7. CONFIGURING REMOTE CONNECTION

Follow the steps below to configure your camera for connections over the
Internet using a web browser, Syncro-V, or other VMS software.

Step 1 of 6: Locate the camera’s local IP address:

• See “6. Finding the Camera’s IP Address” on page 14.

Step 2 of 6: Port Forward your router:

You need to enable port forwarding for the following ports on your router to
the camera

• HTTP Port (default: 80)

’s local IP address:

• Control Port (default: 30001)

NOTE: If y
access, you must change the ports for each camera. Two cameras cannot
use the same port number.

NOTE: P
your installation has special requirements.

There are two methods for port forwarding:

• You can manually port forward your router. See your router’s user manual
for details. An example of a port forwarding screen is shown below.

ou are configuring multiple IP cameras for individual remote

ort forwarding the RTSP and RTMP ports is not necessary unless

• Or, you can use the Digimerge Auto Port Forwarding Wizard provided on
the CD to automatically configure the necessary ports. See the Auto Port
Forwarding manual on the CD for details.

18

Step 3 of 6: Locate your camera’s MAC address:

http://192.168.0.120:80

IP address

Colon

HTTP port number

http://

MAC Address

Configuring Remote Connection

1. Open a web br
bar in the following format:

2. Under User Name and Pa
(default: admin) and Password (default: admin) and click Login.

3. Cl

ick Device Info and write down the MAC Address.

owser and enter the camera’s IP address in the address

ssword, enter the camera’s User Name

Step 4 of 6: Register for Digimerge DDNS:

Digimerge offers a free DDNS service for use with your IP camera. A DDNS

count allows you to set up a web site address that points back to your local

ac
network. The following outlines how to set up your free DDNS account.

NOTE: Y

NOTE: Y

the same LAN.

our router must support UPnP to enable DDNS.

ou may use the same DDNS account for multiple IP cameras on

19

Configuring Remote Connection

Click Create Account

Enter personal information

Select model number

Enter MAC address

Choose URL

Click Create New Account

To setup your free Digimerge DDNS account:

1. In y

our browser, go to 

http://ddns.digimerge.net and c

Account.

2. Compl

ete the Account Information fields with

your personal information.

3. Compl

• Pr

ete the System Information fields:

oduct License: Select your product model from the Product License

drop down menu.

lick Create

• <Product Code> - <MAC Address>: Enter the camera’s MAC address
you recorded earlier.

• URL Request: Choose a URL for your DDNS connection (i.e. your name,
your company or business name, or anything of your choice).

4. Onc

e the information has been entered, click Create New Account.

20

Configuring Remote Connection

Domain Name:

User Name:

Password:

http://tomsmith.digimerge.net:80

DDNS address

Colon

HTTP port number

http://

5. Your Account information will be sent to you at the email address you
used in Step 2. Record your Account Information below.

Step 5 of 6: Enable DDNS on the camera:

1. Ent

2. Check Enabl

3. Configur

4. Cl

Step 6 of 6: Connect to the camera’s DDNS address:

1. Ent

er the camera’s IP address in your web browser. Log in and then click

Network Service>DDNS.

e DDNS.

e the following:

ovider: Select digimerge_ddns.

• Pr

• Domain Name: Enter the Domain Name you received from the
confirmation email you received after you created your DDNS account
(e.g.

• User Name: Enter the User Name you received in the confirmation email.

• Password: Enter the Password you received in the confirmation email.

format:

tomsmith.digimerge.net

ick OK to save settings.

er the camera’s DDNS address in your web browser in the following

).

2. Under User Name and Pa
(default: admin) and Password (default: admin) and click Login.

Once you have logged into your system using your DDNS address, you can
connect to the IP camera from a remote location using a web browser,
Syncro-V, or other VMS software.

ssword, enter the camera’s User Name

21

Configuring Remote Connection

Click Add Click Save

Enter the
camera’s
DDNS address

Control
Port

7.1 Connecting to a DDNS address using Syncro-V

NOTE: Complete all the steps above before performing the following

method.

1. Open Syncr

2. Cl

ick Manager. The Device Maintenance window opens.

o-V and click Device Manager>Video Device Manager.

3. Under De

4. Under Contr

5. (Optional) Under De

6. Cl

7. Cl

22

vice IP, enter the Domain Name from the confirmation email.

For example, enter

ol Port, enter the camera’s control port (default: 30001).

ick Add to add the camera to the Device List.
ick Save to save changes. Click OK.

tomsmith.digimerge.net

vice Name, enter a name for the camera.

.

Configuring Remote Connection

Found camera

Click Continue

Enter Camera User Name (default: admin)
Enter Camera Password (default: admin)

Click and drag the
camera to the display
grid to open it

8. Close Device Maintenance and Device Manager, and return to the Live
Video screen. The newly added camera will appear in Device List.

NOTE: A icon is shown for all cameras outside of the LAN. This does
not affect your ability to connect to the camera remotely.

9. Click on the c

amera in Device List to login. Enter the User Name (default:

admin) and Password (default: admin) and then click Continue.

10.Clic

k and drag the camera to a display grid screen to open it.

NOTE: F
manual on the CD.

or detailed instructions on using Syncro-V, see the Syncro-V

23

Web Configuration

http://192.168.0.120:80

Camera IP address

Colon

HTTP port number

http://

Enter Camera User Name (default: admin)
Enter Camera Password (default: admin)

Click Login

8. WEB CONFIGURATION

The camera includes a built-in web interface that can be accessed using a
web browser.

8.1 Supported Browsers

• Google Chrome, Mozilla Firefox, and Apple Safari® (via Adobe Flash
Player)

• Microsoft Internet Explorer® 7.0 or later, 32-bit version (via ActiveX®)

8.2 Chrome, Firefox, and Safari Setup

1. Connect the camera to your local network and find the camera’s IP

address. See “6. Finding the Camera’s IP Address” on page 14.

2. Open y
in the following format:

our browser and enter the camera’s IP address in the address bar

NOTE: Y
setup and port forwarding required; see “7. Configuring Remote
Connection” on page 18 for details).

3. Under User Name and Pa
(default: admin) and Password (default: admin) and click Login.

24

ou can also connect to the camera using a DDNS address (DDNS

ssword, enter the camera’s User Name

Web Configuration

Click Custom level

4. The main screen for the camera web interface opens. From here you can
view and configure the camera.

NOTE: If y
has the latest version of Adobe Flash Player installed (visit http://

www.adobe.com/ to download the latest version). After installing Flash

Player, restart your browser and reconnect to the camera.

ou do not see video from the camera, make sure your computer

8.3 Internet Explorer® Setup

Step 1 of 2: Change Internet Explorer security settings for ActiveX®:

1. Open Int

• Int
Security tab.

• Internet Explorer 9: Click > Internet Options and select the Security
tab.

2. Cl

ick Custom Level.

ernet Explorer and open the Security tab.

ernet Explorer 8: Click Tools > Internet Options and select the

25

Web Configuration

Select Enable or Prompt under
Download unsigned ActiveX controls

Click OK

http://192.168.0.120:80

IP address

Colon

HTTP port number

http://

Enter Camera User Name (default: admin)
Enter Camera Password (default: admin)

Click Login

3. Under Download unsigned ActiveX controls, click Prompt
(recommended) or Enable.

4. Cl

Step 2 of 2: Log into camera:

1. Connect the c

2. Ent

3. Under User Name and Pa

ick OK. Click OK again to save changes.

amera to your local network and find the camera’s IP

address. See “6. Finding the Camera’s IP Address” on page 14.

er the camera’s IP address in the address bar in the following format:

NOTE: Y
setup and port forwarding required; see “7. Configuring Remote
Connection” on page 18 for details).

(default: admin) and Password (default: admin) and click Login.

ou can also connect to the camera using a DDNS address (DDNS

ssword, enter the camera’s User Name

26

Web Configuration

Install ActiveX plug-in

Select ActiveX or Flash Player

4. If your computer has Flash Player installed, the main screen for the
camera web interface opens. From here you can view and configure the
camera.

NOTE: The Activ

eX plug-in may provide smoother video performance than
Flash Player. To use ActiveX, click the message above the video window.
Then click inside the video area, select Install this Add-on for all users on

this computer, and follow the prompts.

NOTE: If y

our computer does not have Flash Player installed, you will be
prompted to select if you would like to use ActiveX or Flash Player to connect
to the camera:

• Click t

o play live video with ActiveX control to reduce latency
(recommended): Uses an ActiveX plug-in to connect to the camera. To
install the plug-in, click on the video area, and select Install this Add-on
for all users on this computer, and follow the prompts.

• Click to download the latest version of Flash Player to play live video:
Opens a link to download Flash Player from Adobe’s website. After
completing the installation, restart your browser and reconnect to the
camera.

27

Web Configuration

Camera
configuration
menus

Click and drag to zoom in. Right-click and
select ZoomOut to zoom out.

Double-click inside window for full-screen

TIP: Select stream2 for better performance for remote
connections. Stream2 has a lower resolution than stream1.

Select Stream

Right-click on the video area to
open the Live Video Menu

8.4 Web Interface/Live Video Overview

The Live video page appears when you log into the camera. Live video
requires ActiveX® plugins or Adobe Flash Player.

8.4.1 Live Video Menu

You can right-click on the live video area to bring up the Live Video Menu.

28

Web Configuration

Click to select
camera menus

The Live Video Menu contains the following options:

ull Screen: Open the video in full screen. Press ESC to exit full screen.

• F

• Sensor Config: Configure the camera sensor settings. See “8.17 Sensor
Configuration” on page 58.

• ZoomIn: Zoom in one level.

• ZoomOut: Zoom out one level.

• Restore Panorama: Zoom out all the way.

8.4.2 Configuring Camera Settings

• Click the options on the left to configure camera settings. Setting options
are detailed in the remainder of this section.

TIP: Some sub-menus have a Reset button. This button will reset the
su
changes.

b-menu options to factory defaults. You then have to click OK to save

29

Web Configuration

8.5 Device Info

The Device Info page shows information about your IP camera, such as the
Device Name (which appears in the Device List in Syncro-V), firmware
version, MAC address, and camera inputs and outputs. You can also
configure the Device Name for your camera.

ATTENTION: The device ID is unique. Do not change it unless your
installation has special requirements.

To configure the Device Name:

1. Cl

2. Under De

ick Device Info.

vice Name, enter the desired device name and then click Set.

30

8.6 Stream Configuration

Web Configuration

The Stream Configuration page allows you to configure the camera’s video
streams. The camera supports three different video streams. This allows
you to have a high quality recording stream (stream1), a lower quality stream
(stream2) to preserve bandwidth for remote connections, and an MJPEG
stream for applications requiring MJPEG.

To configure video streaming settings:

1. Cl

2. Configur

ick Stream Configuration. Under Stream ID, select the stream you

would like to configure.

e the following:

• Video Encode Type: Select the Video Encoding type for the stream.
Stream1 and stream2 can be configured for H.264 High Profile, H.264
Main Profile, or H.264 Base Profile. Stream3 supports MJPEG only.

• Audio Encode Type: Select the Audio Encoding type for the stream:
G711_ALAW, G711_ULAW, or RAW_PCM.

• Resolution: Select the resolution for the stream. Stream1 and stream3
can be set to 1920x1080 or 640x360. Stream2 can only be set to 640x360.

31

Web Configuration

• Frame Rate: Select the frame rate for the stream up to maximum of

30FPS for stream1 or stream2 or 12FPS for stream3.

NOTE: Frame rate may be automatically adjusted to account for bandwidth

limitations.

• I F

rame interval: Select the interval for I frames: 1, 2, or 3. The default
value of 2 should be used unless there are special requirements. The I
Frame interval does not apply to stream3.

• Bit Rate: For stream1 or stream2, select CBR (Constant Bit Rate) or VBR
(Variable Bit Rate). Enter the desired bit rate below in kbps. Stream3 only
supports VBR.

• Quality: Select the video quality between 1 (lowest) and 9 (highest).

TIP: A quality of 7 provides a good picture. It is not recommended to set a
high quality value with a small VBR bit rate.

3. Cl

ick OK to apply changes.

8.7 Device Configuration

Device Configuration contains the following sub-menus:

• Local Network

• Device Port

• Camera

• Date and Time

• OSD

• Microphone

• BNC Video Output

• Language

• Multicast (Not supported)

• Dome PTZ (Not supported)

32

Web Configuration

8.7.1 Local Network

The Local Network page shows the camera’s current IP address and
network parameters if DHCP is enabled. It also allows you to set a static IP
address for the camera (see below), set the networking parameters, and to
select IPv4 or IPv6.

NOTE: DHCP is enabl

ed by default. When DHCP is enabled, the IP address
is shown under DHCP IP. Once you have completed the basic setup of the
camera, it is recommended to configure a static IP address. This will
prevent the camera IP address changing in the event of a power failure.

To configure the camera’s networking parameters:

1. Cl

2. Under IP Pr

ick Device Configuration>Local Network.

otocol, select IPv4 or IPv6. If you would like to use IPv6, make

sure it is supported on your network. You may need to contact your
network administrator or ISP for details.

3. Sel

ect Device obtain an IP address automatically to use DHCP or Device
use the following IP address to set a static IP address for the camera. If
you are using a static IP address, configure the following:

• IP Addr

ess: Enter the IP address you would like to assign to the camera.

Make sure the IP address is available on your network.

• Subnet Mask: Enter the subnet mask.

• Preferred DNS Server/Alternate DNS Server: Enter desired DNS
servers.

33

Web Configuration

4. Click OK to save changes. The camera will restart with the new IP
address.

8.7.2 Device Port

The Device Port page (Device Configuration>Device Port) allows you to
configure the camera’s port configuration. The camera has the following
ports:

• Contr

ol port: The default is 30001. Enables video streaming.

• HTTP Port: The default is 80. Enables web access. Please note that if the
HTTP is port is anything other than 80, you must enter http:// before the
camera’s IP address and colon (:) and the HTTP port after the IP address
when connecting using an Internet browser (e.g. if the HTTP port is 85,
enter http://192.168.x.x:85).

• RTSP Port: Default is 554. Only used for special applications requiring
RTSP streaming.

• RTMP Port: Default is 8080. Only used for special applications.

NOTE: If y

ou are configuring multiple IP cameras for individual remote
access (without an NVR or server), you must change all the ports for each
camera. Two cameras cannot use the same port number.

To change camera ports:

1. Cl

2. Configur

ick Device Configuration>Device Port.

e the camera ports as required and then click OK.

34

Web Configuration

8.7.3 Camera

The Camera page (Device Configuration>Camera) allows you to configure
the Channel Name, which appears on the camera OSD and the video system
frequency.

To change the Channel Name:

• Configure the Channel Name as needed and then click the Set button
next to Channel Name.

To change the video system frequency:

• Select the desired setting under Video Sys
button next to Source Resolution.

8.7.4 Date & Time

tem and then click the Set

The Date & Time page allows you to configure the camera’s date and time.

35

Web Configuration

The camera is configured to use NTP by default, but you
must set the time zone and Daylight Savings Time settings
to ensure accurate time. After a power failure, the camera
is configured to connect to an NTP server and automatically
update the time when power is restored. If using another
method to set the camera clock, time must be manually
updated after a power failure.

You can set the camera’s date and time the following ways:

• Using an NTP server (recommended)

• Using your computer’s system time

• Manually

To set the camera’s date and time u

1. Cl

2. Under Time Zone, sel

3. If y

ick Device Configuration>Date & Time.

ect your time zone.

our region observes daylight savings time, check Adjust clock for

sing an NTP server:

daylight saving changes.

• Under St

4. Ne

xt to Current PC Time, click Apply.

art and End, select the start and end times for daylight savings.

To sync the camera’s date and time to your computer’s system time:

1. Cl

2. Un-check Enabl

3. Under Time Zone, sel

4. If y

ick Device Configuration>Date & Time.

e NTP and click Apply at the bottom of the screen.

ect your time zone.

our region observes daylight savings time, check Adjust clock for

daylight saving changes.

• Under St

5. Cl

ick Apply next to Current Computer Time. The Current Device Time

art and End, select the start and end times for daylight savings.

updates.

To set the camera’s date and time manually:

1. Cl

2. Under Time Zone, sel

ick Device Configuration>Date & Time.

ect your time zone.

36

Web Configuration

3. Un-check Enable NTP and click Apply at the bottom of the screen.

4. If y

our region observes daylight savings time, check Adjust clock for

daylight saving changes.

• Under St

art and End, select the start and end times for daylight savings.

• Click Set Manually, and use the on-screen calendar to set the time and
date.

5. Cl

ick Apply. The camera updates to the newly entered time.

8.7.5 OSD

The OSD page allows you to configure the camera’s on-screen display text.

To configure the camera OSD:

1. Cl

2. Check the f

ick Device Configuration>OSD.

ollowing options to enable OSD text:

• De

vice Name: Display the Device Name.

• Channel ID: Show the channel ID number.

• Channel Name: Show the name of the channel set in the Camera menu.

• Time: Show the date and time on the OSD. Select the desired date and
time format under Time Format.

37

Web Configuration

Device Name

Channel ID

Time

Custom

Channel Name

Row 0

Column 0

Row #
increases

Column # increases

• Custom: Create a custom OSD message. Enter the custom OSD text under

Custom OSD.

3. Enter the desired Row and Column for enabled OSD messages. Text on

row 0 is shown at the top of the screen, and moves down as the row
number increases. Text on column 0 is shown on the left side of the
screen, and moves right as the column number increases.

4. Cl

ick OK to update the camera OSD.

8.7.6 Microphone

38

Web Configuration

Configure microphone settings for listen-in audio. Self-powered
microphone required (not included).

To configure microphone settings:

1. Cl

2. Check Enabl

3. Under Micr

4. Cl

ick Device Configuration>Microphone.

e Microphone to enable listen-in audio or un-check to

disable.

ophone Volume, select the volume for the microphone

between 1~100.

ick OK to save changes.

8.7.7 BNC Video Output

Under BNC Output (Device Configuration>BNC Ouput), select On to enable
analog output or Off to disable and click OK.

8.7.8 Language

Change the language for the camera OSD display (e.g. time and date display)
and email alarms. Supported languages are English, Polish, Russian, and
Chinese.

39

Web Configuration

To change the language for the OSD and email alarms:

1. Cl

2. Under Lang

ick Device Configuration>Language.

uage, select the desired language then click OK to save

changes.

8.8 Alarm Configuration

Alarm Configuration contains the following sub-menus:

• Disk Alarm

• Motion Alarm

• Alarm I

• I/O Alarm Linkage (Not supported)

• Alarm Setting (Not supported)

8.8.1 Disk Alarm

/O (Not supported)

The Disk Alarm page allows you to configure alarms if there is an issue with
the recording disk. You can configure a Disk Full Alarm or a Disk Error
Alarm. A Disk Full Alarm triggers an alarm when the recording disk is full or
exceeds a certain percentage. A Disk Error Alarm triggers an alarm if there
is an error accessing or writing to the recording disk.

Alarms can be viewed using the Alarm Manager in Syncro-V (see the
Syncro-V manual on the CD for details).

To configure Disk Alarms:

1. Cl

2. Check Disk F

40

ick Alarm Configuration>Disk Alarm.

ull Alarm to enable Disk Full Alarms.

Web Configuration

3. Under Max Disk Space, enter the disk full percentage that will trigger an
alarm (e.g. a Disk Full Alarm will be triggered when the recording disk is
80% full).

4. Check Disk Err

5. Cl

ick OK.

or Alarm to enable Disk Error Alarms.

8.8.2 Motion Alarm

The Motion alarm page allows you to configure camera motion detection
alarm settings. You must enable motion detection to use local (e.g. microSD/
SD card or FTP recording) motion detection recording. For instructions on
setting up local recording, see “8.9 Local Record” on page 43. For details on
motion recording using Syncro-V, see the Syncro-V manual on CD.

To configure motion detection:

1. Cl

2. Check Enabl

ick Alarm Configuration>Motion Alarm.

e under Motion Parameter.

41

Web Configuration

3. Click Schedule to configure a motion detection schedule. The Schedule
Time Setting menu opens.

NOTE: If the Schedul

e Time Setting menu does not open, disable any popup

blockers.

4. Configur

e the weekly schedule. The schedule is divided into 3 periods,

and motion detection will be enabled in all times during all 3 periods.

5. Cl

ick Motion Area, and configure up to 8 motion detection areas:

• Select Ar

ea Motion or Area Mask to configure motion detection areas.

• Area Motion allows you to select areas where motion detection is enabled.

• Area Mask enables the entire image for motion detection, and allows you
to select areas to disable motion detection.

• Right-click to delete the last created area.

6. Under Sensitivity, sel

ect the sensitivity for motion detection: Low,

Medium, or High.

7. Cl

ick OK to save your settings.

42

8.9 Local Record

Local Record contains the following sub-menus:

• Record Policy

• Record Directory

8.9.1 Record Directory

Web Configuration

Record Directory allows you to configure the microSD/SD memory card,
NAS, and FTP storage locations. It also allows you format the microSD/SD
card.

IMPORTANT: You must format the microSD/SD card using the camera
before you can record to it.

To format the microSD/SD card to enable recording:

NOTE: F

1. Cl

2. M

3. Under Disk Name, sel

ick Local Record>Record Directory.

ake sure to disable all recording types in Record Policy before

formatting the microSD/SD card. See “8.9.2 Record Policy” on page 48.

ormatting the microSD/SD card erases all data on the card.

ect SD1.

43

Web Configuration

Select SD1

Click Modify

Click Format

Check Enable

4. Click Modify. The Record Disk Path menu opens.

5. Check Enabl

6. Under Fil

7. Cl

ick Format. A window will appear to show the status of the formatting.

e.

e System, select SDVideo (recommended) or Ext3.

Wait for the formatting to complete and then click OK.

NOTE: If

the Record Disk Path menu does not open or formatting does not

occur, disable any popup blockers.

To configure FTP storage location:

1. Cl

ick Local Record>Record Directory.

44

2. Under Disk Name, select ftp.

Select ftp

Click Modify

Check Enable

Configure FTP
server information

Click OK

Web Configuration

3. Cl

4. Check Enabl

5. Configur

ick Modify. The Record Disk Path opens.

e.

e the following:

• IP: Enter the FTP server address.

ort: Enter the FTP port number.

• P

• Accounts: Enter the FTP account user name.

• Password/Confirm Password: Enter the FTP password.

• Free Space: Enter the amount of space (in MB) you would like to make
available on the FTP server for recording.

45

Web Configuration

Status OK

Select //

Click Modify

6. Click OK.

7. Set up r

ecording using the Record Policy sub-menu (see “8.9.1 Record
Directory” on page 43). To access your recordings, use Syncro-V or
manually access your FTP server.

NOTE: O

n t h e R e c o rd D i r e c t o r y p a g e , S ta t u s w i l l b e O K w h e n F T P i s s e l e c te d

if FTP is accessible and all settings have been entered correctly.

To configure a NAS storage location:

1. Cl

2. Under Disk Name, sel

ick Local Record>Record Directory.

ect //.

3. Cl

46

ick Modify. The Record Disk Path menu opens.

4. Configure the following:

Status OK

• IP: Enter the IP address of the NAS.

• Pa

th: Enter the NAS folder where video files will be saved. NAS folder

Web Configuration

must be located directly under the root folder of the NAS (e.g.

/public

• Accounts: Enter the account user name for the NAS.

• Password/Confirm Password: Enter the account password for the NAS.

• File System: Enter the NAS file system (cifs or nfs).

• Use All Space: Check to enable the camera to record until the NAS is full.
Uncheck to limit the amount of space the camera can record on and enter
the amount of space (in MB) available to the camera under Free Space.

5. Cl

6. Set up r

ick OK.

ecording using the Record Policy sub-menu (see “8.9.1 Record
Directory” on page 43). To access your recordings, use Syncro-V or
manually access your NAS device.

NOTE: On the Rec

ord Directory page, Status will be OK when NAS is

selected if NAS is accessible and all settings have been entered correctly.

).

47

Web Configuration

8.9.2 Record Policy

The Record Policy menu allows you to set the microSD/SD memory card,
NAS, and FTP recording parameters. Once configured, the device can record
video directly to a microSD/SD card, NAS, and FTP.

To enable recording to microSD/NAS/FTP:

1. Cl

2. Configur

ick Local Record>Record Policy.

e recording storage locations in the Record Directory sub-menu.

See “8.9.1 Record Directory” on page 43.

NOTE: The c

amera will simultaneously record to all storage locations that

have been enabled in Record Directory.

o enable scheduled or continuous recording, check Enable under

3. T
Schedule Record. Select 7*24 H Record to record video continuously at
all times, or, select Schedule Record to create a schedule for recording.

• If you select Schedule Record, click Schedul

e and configure recording

times. The schedule is divided into 3 periods, and the camera will record

48

Web Configuration

during all selected times in all 3 periods. Click OK when finished
configuring the recording schedule.

4. To enable Motion Alarm Recording, check Enable under Alarm Record.
Configure Pre-recording and Post-recording times. Check Motion

Alarm, Channel.

5. Under Str

eam, select the stream to use for recording. Stream1 is

recommended if you want to record high quality video, stream2 is
recommended if you want to save bandwidth or storage space.

6. Check Rec

7. Under St

ord Audio to enable audio recording.

orage Rule, select Cycle Write to enable the camera to

overwrite the oldest recorded data once the available space in the
storage location is filled. Or, select Save Days to save video for a set
number of days and enter the Number of Days desired. Note that you
must have sufficient storage space to save the number of days entered.

8. Cl

ick OK to save changes.

NOTE: T

o view video from the SD/microSD card, FTP, or NAS, use Syncro-V’s
playback features, see the Syncro-V manual on the CD for details. You can
access video saved to FTP or NAS by manually accessing your FTP server
or NAS device.

49

Web Configuration

Privacy area

8.10 Privacy Masking

The Privacy Masking menu allows you to create up to 5 privacy areas that will
not appear in recordings. You can cover up to 8% of the total image area.

To configure privacy areas:

1. Cl

2. Check Enabl

3. Click and dr

4. Cl

ick Privacy Masking.

e Privacy Masking.

ag inside the video area to configure privacy areas. Privacy
areas will be shown as green rectangles. Right-click to delete the last
created area.

ick OK. An error message appears if the masks configured exceed 8%

of the total image area.

8.11 Network Service

Network Service contains the following sub-menus:

• DDNS

• PPPoE (Not supported)

50

Web Configuration

8.11.1 DDNS

The DDNS sub-menu allows you to configure DDNS settings. Before
configuring DDNS settings, you must register the camera for a free
Digimerge DDNS account (see “7. Configuring Remote Connection” on
page 18).

To configure DDNS settings:

1. Cl

2. Check Enabl

3. Configur

4. Cl

ick Network Service>DDNS.

e DDNS.

e the following:

ovider: Select digimerge_ddns.

• Pr

• Domain Name: Enter the Domain Name you received from the
confirmation email you received after you created your DDNS account.

NOTE: Connect t
the Domain Name, colon, and then the HTTP port. For example, if the
Domain Name is

http://tomsmith.digimerge.net:80

• User Name: Enter th

• Password: Enter the Password you received in the confirmation email.

ick OK to save settings.

o your camera using a web browser by entering http://,

tomsmith.digimerge.net

.

e User Name you received in the confirmation email.

, use the address 

8.12 Service Center

Service Center contains the following sub-menus:

• SMTP

• Alarm Center (not supported)

51

Web Configuration

8.12.1 SMTP (Email Alert Setup)

The SMTP sub-menu allows you to configure email alerts when motion
alarms occur. Email alerts will include a .jpg snapshot attachment.

Before setting up email alerts you must configure the foll

• Motion alarms must be enabled before t

he camera will send email alerts.

owing:

See “8.8.2 Motion Alarm” on page 41.

• A static IP address must be configured for the camera and DNS servers
must be entered. See “8.7.1 Local Network” on page 33.

To enable email alerts:

1. Cl

2. Check Enabl

3. Configur

ick Service Center>SMTP.

e SMTP.

e the following:

• SMTP Serv

er Address: Enter the address for your SMTP server.

• SMTP Server Port: Enter your server’s SMTP port number.

• User Name: Enter the SMTP account user name.

• Password: Enter the SMTP account password.

52

Web Configuration

• Sender E-mail Address: Enter the email address that will be used to send
email alerts.

• Recipient E-mail Address 1~5: Enter up to 5 email addresses that will
receive email alerts.

• Attachment Image Quality: Select the quality of the image attachments:
High, Mid, or Low.

• Transport Mode: Select the encryption type used by the server (SSL or

STARTTLS) or select No encrypted if your server does not use encryption.

4. Click OK to save your settings. Click Send testmail to send a test email

alert.

8.13 Privilege Manager

Privilege Manager allows you to configure user accounts and user groups.

Privilege Manager contains the following sub-menus:

• Group

• User

8.13.1 Group

53

Web Configuration

Enter a group
name and click OK

The Group page (Privilege>Group) allows you to manage permissions for
user groups. Users obtain permission from their group. The Administrators
group contains all permissions and cannot be deleted or edited.

To add a user group:

1. Cl

2. Ent

3. Under Gr

4. Check the permis

ick Add. The Add Group menu appears.

NOTE: If the Add Gr

oup menu does not appear, disable any popup blockers.

er a name for the user group and click OK.

oup, select the new group.

sions you would like to apply to this user group. You can

check or un-check Select All to select all or no permissions.

5. Cl

ick OK to save your new user group.

To modify a user group:

1. Under Gr

2. Cl

ick Modify to change the group name if needed, enter a new group

oup, select the group you would like to modify.

name and click OK.

3. Change permis

sions as needed and click OK.

To delete a user group:

1. Cl

ick Delete. The Delete Group menu appears.

NOTE: If the Del

ete Group menu does not appear, disable any popup

blockers.

2. Sel

54

ect the group you would like to delete and click Delete.

Web Configuration

8.13.2 User

The User page (Privilege>User) allows you to manage user accounts. User
accounts receive privileges based on their group. The admin account is the
system administrator, and has full access to all functions.

To add a user account:

1. Cl

ick Add. The Add User window appears.

NOTE: If the Add User menu does not appear, disabl

2. Ent

er a User Name and Password for the account and repeat the

password under Confirm.

e any popup blockers.

3. Under Gr

4. Check Mu

oup, select the desired user group for this account.

lti Login to allow the user account to log into the IP camera

from multiple location simultaneously or un-check to limit the account to
a single location at a time.

5. Cl

ick OK to save the new user account.

55

Web Configuration

Select the
user

Click Unlock

To modify a user account:

1. Sel

2. Modify the ac

To delete a user account:

ect the user account under User and click Modify.

count details as needed and click OK.

• Under User, select the user account and click Del

ete. Click OK to confirm.

8.13.3 Unlocking User Accounts

The admin account is the only account that can unlock user accounts that
have been locked out. User accounts are locked out if the wrong password is
entered 3 or more times.

To unlock a user account:

1. Login t

2. Cl

o the camera as admin.

ick Privilege Manager>User.

3. Under User, sel

4. Cl

ick Unlock to unlock the account.

ect the locked user account.

8.14 Protocol

Protocol contains the following sub-menus:

• Protocol

• Security (Not supported)

NOTE: Do not check User V
block ONVIF software from detecting the camera.

56

erification in the Security sub-menu, as it may

Web Configuration

8.14.1 Protocol

The Protocol page (Protocol>Protocol) allows you to view ONVIF protocol
settings.

8.15 Device Restart

Click Device Restart. Click Restart then click OK to restart the camera.

8.16 Default Settings

Click Default Settings. Click Restore then click OK to restore the camera to
factory default settings. The camera will reboot.

57

Web Configuration

Right-click in the video area
and select Sensor Config

8.17 Sensor Configuration

The Sensor Configuration menu is used to adjust camera image settings.

To configure camera image sett

• Log into the camera using a web browser, and from the Live Video page,
right-click on the video area and select Sensor Config.

ings using the Sensor Configuration menu:

• Click Sav

• Click Reset to revert to the last saved changes.

• Click Factory Setting to revert all camera sensor settings to factory
defaults.

• Click Cancel to exit.

TIP: Hold the mouse over the tabs to see the full name of the tab.

58

e to save setting changes.

Web Configuration

8.17.1 Image Adjust

Adjust the Brightness, Saturation, and Contrast settings for the image.

8.17.2 Shutter Control

Adjust the camera shutter settings.

• ShutterMode: Select AutoShutter or Fix

• MaxShutter: Sets the upper limit of the shutter speed when AutoShutter
is selected.

• FixedShutter: Sets the shutter speed when FixedShutter is selected.

edShutter.

59

Web Configuration

8.17.3 Gain Mode

Select gain mode and adjust gain settings.

• Gain Mode: Select Aut

• MaxGain (dB): Select the maximum gain value when AutoGain is selected.

• FixedGain (dB): Select the gain value when FixedGain is selected.

oGain or FixedGain.

8.17.4 Day/Night Mode

Configure color settings for night mode.

• Night Col
white during night mode or select Multicolor to have the camera remain
in color during night mode.

60

or: Select Black_White to have the camera switch to black and

8.17.5 Auto Iris

Set Auto Iris settings.

• Auto Iris: Select ON to enable or OFF to disable.

Web Configuration

• Iris Speed: If Auto Iris is set to ON, select Auto Iris speed.

8.17.6 Gamma

Adjust Gamma.

• Gamma: Select gamma setting: Standar

d, High, Middle, Low, or Dynamic.

61

Web Configuration

8.17.7 AE Meter Mode

Set the Auto-Exposure Meter Mode from one of the following:

• Multi-P
symmetrically.

• Center-Weighted: When metering light, priority is given to the center of
the image.

• Vertical Center-Weighted: When metering light, priority is given to the
vertical center of the image.

• Horizontal Center-Weighted: When metering light, priority is given to the
horizontal center of the image.

attern: When metering light, entire image is metered

8.17.8 WDR

Configure settings for Digital Wide Dynamic Range.

62

Web Configuration

• Control Mode: Select ON to enable Digital Wide Dynamic Range or OFF
to disable.

NOTE: Enabling Digital Wide Dynamic Range may cause color distortion
based on the lighting. If you notice color distortion, it is recommended to
turn Control Mode to OFF.

• Wo

rking Mode: Select DLO (Digital Side Overflow) for environments with
few moving objects. Select MC (Motion Compensation) for environments
with multiple moving objects.

8.17.9 WB Setting

Adjust White Balance.

• WB

Mode: Select Auto for automatic white balance or Manual to manually

set the white balance.

• Manual Mode: Select a mode for the lighting conditions or select
Customized and manually adjust the RedGain and BlueGain.

63

Web Configuration

8.17.10 Mirror

Enable/disable image mirroring.

• Mirr

or: Select Horizontal to mirror the image horizontally, Vertical to
mirror vertically, or Picture Flip to mirror both horizontally and vertically.
Select Close to disable image mirroring.

8.17.11 Noise Filter

Configure noise filter settings.

• Noise Filt

• Max Level: Select the maximum level for automatic noise filtering.

• Level: Select the level for manual noise filtering.

64

er: Select Auto for automatic noise filtering or Manual.

Resetting to Factory Defaults

1

2

Reset

3

9. RESETTING TO FACTORY DEFAULTS

Follow the steps below to revert all settings to factory defaults. The camera

must be connected to power to perform a factory reset.

1.Loosen the three tamper screws

using the provided allen key. Lift the
dome c

over.

2.Remove camera cover by squeezing
the back and front of the cover (as

ated by the arrow indicators) at

indic
the same time and lifting it up and
away from the lens.

3.Press and hold the black reset

button for 5 seconds then release the

tton to reset the camera to factory

bu
defaults.

4.Re-att
the thumb screw as a guide, until it
snaps into place.

ach the camera cover, using

65

Resetting to Factory Defaults

5

Arrow on camera base

Arrow on camera

module (inside camera)

Arrow on dome cover

Correct Arrow Alignment

5.Re-attach the

dome cover.

Align the arrows
as shown in the
diagram to
ensure a
waterproof seal.

Use the allen key
to tighten the

mper screws.

ta

NOTE: Mak

e sure
dome cover cord
does not get
caught in the
rubber seal.

66

10. DIMENSIONS

Camera
Dimensions

Base Hole Screw
Dimensions

Dimensions

67

Technical Specifications

11. TECHNICAL SPECIFICATIONS

Because our products are subject to continuous improvement, Digimerge
reserves the right to modify product design and specifications without notice
and without incurring any obligation. E&O.E.

68

Troubleshooting

12. TROUBLESHOOTING

Can’t find the camera IP address using Syncro-V or other software:

• Make sure Ethernet and/
the camera.

• Make sure the PoE switch or D C p ow er so ur ce meets the camera’s power
requirements (class 3 PoE / 550mA / 6.6W / 12V). If using PoE, make sure
the PoE switch is powered on.

• Make sure the PC is on the same network as the camera. Ping the
camera’s IP address. On your PC, go to Start > Programs > Accessories
> Command Prompt. Type ping then the camera’s local IP address and
press Enter. If you get the message “Request timed out,” PC and camera
are not on the same network or camera is not connected. Camera is
connected if you receive replies.

• Connect the BNC test cable to the camera and the other end to a test
monitor. The monitor display shows the camera’s IP address. A default
IP address of 192.168.0.120 may mean that the camera cannot obtain an
IP address from the router. Check the Ethernet/power connections and
router configuration.

or DC power cables are correctly connected to

• Camera set for static IP mode using an incorrect IP address. By default,
the camera is set for DHCP mode, which means it will automatically obtain
an IP address from your router. Reset the camera to factory default
settings by removing the camera cover and pressing the reset button for
5 seconds or more.

Can’t connect to the camera on a web browser using local IP address:

• See steps above.

• Verify the camera’s local IP address using one of the methods listed in
“6. Finding the Camera’s IP Address” on page 14.

69

Troubleshooting

Can’t connect to camera on a web browser using a DDNS address:

• Digimerge DDNS address entered incorrectly into the addr

ess bar. Make
sure to enter http://, the Domain Name you received in the confirmation
email, followed by colon, and the HTTP port number of the camera (e.g.

http://tomsmith.digimerge.net:80

).

• DDNS account not created. Go to http://www.ddns.digimerge.net and
create a DDNS account, and then input the DDNS account information
into the camera DDNS page (Network Service>DDNS).

• DDNS information not configured on camera. See “8.11.1 DDNS” on
page 51.

• Port forwarding not set up. Make sure the HTTP port (default: 80) and
Control port (default: 30001) are forwarded on your router to the camera’s
local IP address.

• Multiple cameras using same port number to connect. Configure each
camera to use different ports and port forward the new ports (see “8.7.2
Device Port” on page 34 for details on changing camera ports).

Can’t connect to camera video on a web browser:

• If using IE, make sure to install ActiveX plug-in or Adobe Flash Player.
For more information, see “8.3 Internet Explorer® Setup” on page 25.

• If using a browser other than IE (e.g. Google Chrome, Apple Safari, Mozilla
Firefox), make sure latest version of Adobe Flash Player is installed.

Video performs poorly on browser:

• Insufficient bandwidth available for high-quality stream1. Select st

ream2

under Stream. Stream2 provides a lower-resolution to conserve
bandwidth and improve performance on low-bandwidth connections.

• If using IE, click the message above the video area to use ActiveX plug-in
instead of Flash Player. ActiveX may provide smoother video
performance.

User account is locked:

• User accounts are locked when the password has been incorrectly
entered 3 times. To unlock the account, login to the camera web interface
as admin. Click Pri

vilege Manager>User. Under User, select the locked

user account and click Unlock to unlock the account.

70

Right for Business

Need Help?

Need Help?

Please make sure to visit our website www.digimerge.com
to receive product updates and informaon.

3 Easy Ways To Contact Us

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pro d u ct i n f o rmatio n , use r manu a l s, q u i ck sta r t

up g uides and FAQ’s at w w w.d i g imerge . com

By Email:

Te c h nical s uppo r t (for t e chnic a l /inst a l latio n issue s )

tec h @ digi m e rg e.com

By Phone:

No r t h Ame r ica: 1 - 866- 8 1 6-591 9

Te c h nical s uppo r t (for t e chnic a l /inst a l latio n issue s )

Mo n - Fri 8 . 00 am t o 8.0 0 pm EST

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