Fitbit Ionic User Guide

Table of Contents

Getting Started ................................................................................................................................. 8

What’s in the box ..................................................................................................................................... 8

What’s in this manual ............................................................................................................................. 8

Set up Fitbit Ionic ............................................................................................................................. 9

Set up with your phone or tablet ...................................................................................................... 9

Set up with your Windows 10 PC ..................................................................................................... 9

Connect to Wi-Fi .................................................................................................................................... 10

Sync data to your Fitbit account .................................................................................................... 10

Wear Ionic ................................................................................................................................................... 11

Placement for all-day wear vs exercise ..................................................................................... 11

Wrist ......................................................................................................................................................... 12

Basics.................................................................................................................................................. 13

Adjust settings ......................................................................................................................................... 13

Access Shortcuts .................................................................................................................................... 14

Wake on wrist turn ............................................................................................................................ 14

Turn notifications on or off ............................................................................................................ 14

Turn on device lock................................................................................................................................ 15

Change the wristband .......................................................................................................................... 15

Remove a wristband ......................................................................................................................... 15

Attach a wristband ............................................................................................................................ 16

Navigate Ionic .......................................................................................................................................... 17

Basic navigation .................................................................................................................................. 17

Shortcuts to Fitbit Pay, music control, and notifications .................................................. 19

Shortcuts to your favorite apps ................................................................................................. 20

Turn off the screen ............................................................................................................................ 21

Battery life and charging ..................................................................................................................... 21

See your battery level ...................................................................................................................... 21

Charge Ionic ......................................................................................................................................... 22

Care for your watch .............................................................................................................................. 23

Use Ionic without your phone .......................................................................................................... 23

Clock Faces ...................................................................................................................................... 24

Timekeeping .................................................................................................................................... 25

Set a silent alarm .................................................................................................................................... 25

Dismiss or snooze a silent alarm ..................................................................................................... 26

Time events with the stopwatch ..................................................................................................... 26

Keep track of elapsed time with the countdown timer ........................................................ 27

Automatic Tracking ....................................................................................................................... 28

See your daily stats ............................................................................................................................... 28

Track a daily activity goal .................................................................................................................. 29

Choose a goal ..................................................................................................................................... 29

See goal progress.............................................................................................................................. 29

Track your hourly activity ................................................................................................................. 30

Track your exercise automatically................................................................................................. 30

Track your sleep ...................................................................................................................................... 31

Set a sleep goal ................................................................................................................................... 31

Set a bedtime reminder ................................................................................................................... 31

Learn about your sleep habits ...................................................................................................... 31

See your heart rate ................................................................................................................................ 31

Adjust the Heart Rate setting ........................................................................................................... 32

Notifications .................................................................................................................................... 33

Calendar requirements ........................................................................................................................ 33

Set up notifications ............................................................................................................................... 33

See incoming notifications ................................................................................................................34

Manage notifications ............................................................................................................................ 35

Turn off all notifications ...................................................................................................................... 35

Answer or reject phone calls ............................................................................................................ 35

Fitness and Health ......................................................................................................................... 37

Track and analyze your activity ...................................................................................................... 37

Track exercise ..................................................................................................................................... 37

Check your stats during exercise ............................................................................................... 38

Customize your exercise settings ............................................................................................. 40

Check your workout summary ..................................................................................................... 41

Check your heart rate ..........................................................................................................................43

Default heart-rate zones ................................................................................................................43

Custom heart-rate zones ...............................................................................................................45

Work out with Fitbit Coach ...............................................................................................................45

Share your activity ................................................................................................................................45

Track your cardio fitness score ...................................................................................................... 46

Practice guided breathing sessions .............................................................................................. 46

Music and Podcasts ....................................................................................................................... 48

Pandora on Ionic (United States only) ........................................................................................ 48

Personal music and podcasts .......................................................................................................... 50

Download music and podcasts with your Windows 10 PC ............................................ 50

Download music and podcasts with your Mac ..................................................................... 52

Control music .......................................................................................................................................... 53

Control music on Ionic or change the output device ........................................................ 53

Control music and audio playing on your phone ................................................................54

Connect Bluetooth Audio Devices ............................................................................................ 56

Fitbit Pay .......................................................................................................................................... 58

Add payment cards .............................................................................................................................. 58

Make purchases ...................................................................................................................................... 58

Manage Apps ................................................................................................................................... 61

Fitbit App Gallery ................................................................................................................................... 61

Add apps .................................................................................................................................................... 61

Reorder apps ............................................................................................................................................ 61

Remove apps ........................................................................................................................................... 62

Update Apps ............................................................................................................................................ 62

Firmware Updates ......................................................................................................................... 63

Troubleshooting ............................................................................................................................. 64

Heart-rate signal missing ................................................................................................................... 64

GPS signal missing ............................................................................................................................... 64

Can’t connect to Wi-Fi ........................................................................................................................ 65

Unexpected behavior ........................................................................................................................... 65

Factory Reset .................................................................................................................................. 66

General Info & Specifications ...................................................................................................... 67

Sensors ....................................................................................................................................................... 67

Materials ..................................................................................................................................................... 67

Wireless technology ............................................................................................................................. 67

Haptic feedback ..................................................................................................................................... 67

Battery ........................................................................................................................................................ 67

Memory ...................................................................................................................................................... 67

Display ........................................................................................................................................................68

Wristband size ........................................................................................................................................68

Environmental conditions ..................................................................................................................68

Learn more ...............................................................................................................................................68

Return policy and warranty ...............................................................................................................69

Regulatory & Safety Notices ....................................................................................................... 70

USA: Federal Communications Commission (FCC) statement......................................... 70

Canada: Industry Canada (IC) statement ..................................................................................... 71

European Union (EU) ............................................................................................................................ 71

Safety statement ............................................................................................................................... 72

Frequency Information ................................................................................................................... 72

Australia and New Zealand ............................................................................................................... 73

China ........................................................................................................................................................... 73

Israel ............................................................................................................................................................ 74

Japan ........................................................................................................................................................... 74

Oman ........................................................................................................................................................... 74

Philippines ................................................................................................................................................. 74

Serbia .......................................................................................................................................................... 75

Singapore .................................................................................................................................................. 75

South Africa ............................................................................................................................................. 75

South Korea.............................................................................................................................................. 76

Taiwan ........................................................................................................................................................ 76

United Arab Emirates ........................................................................................................................... 77

Vietnam ...................................................................................................................................................... 77

Getting Started

Welcome to Fitbit Ionic, the watch designed for your life. Find the guidance to reach your goals with dynamic workouts, built-in GPS, and continuous heart rate tracking. Take a moment to review our complete safety information at

http://www.fitbit.com/safety.

What’s in the box

Your Ionic box includes:

Watch with large wristband

Charging cable

Additional small wristband

Ionic’s detachable wristbands come in a variety of colors and materials, sold

separately.

What’s in this manual

We’ll explain how to create a Fitbit® account and make sure your watch can transfer

the data it collects to your dashboard. The dashboard is where you’ll set goals, analyze historical data, identify trends, log food and water, keep up with friends, and

much more. As soon as you’re done setting up Ionic, you’re ready to start moving.

Next, we’ll explain how to find and use the features that interest you and how to

adjust your preferences. For more information, tips, and troubleshooting, please browse our comprehensive help content at help.fitbit.com.

Set up Fitbit Ionic

For the best experience, use the Fitbit app for iOS, Android, or Windows 10. If you don’t have a smartphone or tablet, you can also use a Bluetooth-enabled Windows 10 PC.

Your Fitbit account asks for information such as height, weight, and gender in order to calculate your stride length and to estimate distance, basal metabolic rate, and calorie burn. Your name and average daily step count are visible to other Fitbit users. You have the option to share your age, height, weight, or location with Fitbit friends, but the information you provide is private by default.

Set up with your phone or tablet

The free Fitbit app is compatible with more than 200 devices that support iOS, Android, and Windows 10 operating systems.

To get started:

1. Find the Fitbit app in one of the locations below, depending on your device. If

you’re unsure if the Fitbit app is compatible with your phone or tablet, see

http://www.fitbit.com/devices.

 Apple App Store for iOS devices such as an iPhone or iPad.  Google Play Store for Android devices such as the Samsung Galaxy S6 and

Motorola Droid Turbo 2.

 Microsoft Windows Store for Windows 10 devices such as the Lumia phone

or Surface tablet.

2. Install the app. If you don’t have an account with the store, must create one

before you can download the app.

3. When the app is installed, open it and tap Join Fitbit to be guided through a

series of questions that help you create your Fitbit account, or log in to your existing account.

4. Continue following the on-screen instructions to connect, or “pair”, Ionic to

your phone or tablet. Pairing makes sure the watch and phone or tablet can communicate with one another (sync data back and forth).

When you’re done pairing, read through the guide to learn more about your new watch and then explore the Fitbit dashboard.

Set up with your Windows 10 PC

If you don’t have a smartphone, you can set up and sync Ionic using a Bluetooth-

enabled Windows 10 PC and the Fitbit app.

To get the Fitbit app for your computer:

1. Click the Start button on your PC and open the Windows Store (called Store).

2. Search for “Fitbit app”. After you find it, click Free to download the app to

your computer.

3. If you’ve never downloaded an app to your computer, you’ll be prompted to

create an account with the Windows Store.

4. Click Microsoft account to sign in with your existing Microsoft account. If you

don’t already have an account with Microsoft, follow the on-screen instructions to create a new account.

5. When the app is installed, open it and tap Join Fitbit to be guided through a

series of questions that help you create your Fitbit account, or log in to your existing account.

6. Continue following the on-screen instructions to connect, or “pair”, Ionic to

your phone or tablet. Pairing makes sure the watch and phone or tablet can communicate with one another (sync data back and forth).

When you’re done pairing, read through the guide to learn more about your new

watch and then explore the Fitbit dashboard.

Connect to Wi-Fi

During setup, you’re prompted to connect Ionic to your Wi-Fi network. Ionic uses WiFi to download playlists and apps from the Fitbit App Gallery, and for faster firmware updates.

Ionic can connect to open, WEP, WPA personal, and WPA2 personal Wi-Fi networks.

Your watch won’t connect to 5GHz, WPA enterprise, or public Wi-Fi networks that require logins, subscriptions, or profiles. If you see fields for a username or domain when connecting to the Wi-Fi network on a computer, the network isn’t supported.

For best results, connect Ionic to your home or work Wi-Fi network. Make sure you know the network password before connecting.

For more information about how to connect Ionic to Wi-Fi, see help.fitbit.com.

Sync data to your Fitbit account

Regularly sync Ionic with the Fitbit app to transfer data to your dashboard. The

dashboard is where you’ll track your progress, see your exercise history, track your

sleep patterns, participate in challenges, and much more. We recommend syncing at least once a day.

The Fitbit app uses Bluetooth Low Energy technology to sync data with Ionic and to update apps installed on your watch.

Each time you open the Fitbit app, Ionic syncs automatically when it’s nearby. Ionic also syncs with the app every 15 minutes if All-Day Sync is on. To turn on this feature:

From the Fitbit app dashboard, tap or click the Account icon ( ) > Ionic tile > AllDay Sync.

You can also use the Sync Now option in the app at any time.

Wear Ionic

Place Ionic around your wrist. The side of the watch marked with “fitbit” should be on

the bottom of your wrist. If you need to attach the small wristband instead of the large one, or if you purchased an accessory wristband, you’ll find instructions on how to change the wristband in Change the wristband.

Placement for all-day wear vs exercise

When you’re not exercising, wear Ionic a finger’s width below your wrist bone.

For optimized heart-rate tracking while exercising, keep these tips in mind:

 Try wearing Ionic higher on your wrist during exercise for an improved fit and

more accurate heart-rate reading. Many exercises such as bike riding or weight lifting cause you to bend your wrist frequently, which could interfere with the heart-rate signal if the watch is lower on your wrist.

 Make sure the watch is in contact with your skin.

 Don’t wear your watch too tight; a tight band restricts blood flow, potentially

affecting the heart-rate signal. However, the watch should be slightly tighter (snug but not constricting) during exercise than during all-day wear.

 With high-intensity interval training or other activities where your wrist is

moving vigorously and non-rhythmically, the movement may limit the sensor’s ability to provide a heart-rate reading. If your watch doesn’t show a heart-rate reading, try relaxing your wrist and staying still briefly (about 10 seconds). Then you should see a heart-rate reading.

Wrist

For greater accuracy and ease of use, Ionic needs to know if you wear it on your dominant or non-dominant hand. Your dominant hand is the one you use for writing and eating. If you decide to move Ionic to the other wrist, change the Wrist setting in the Fitbit app.

Basics

Learn how to manage Ionic’s settings, set a personal PIN code, change the wristband, navigate the screen, charge your watch, and more.

Adjust settings

Manage basic settings including brightness, heart rate, and paired Bluetooth devices

directly on your watch. Open the Settings app ( ) and then tap a setting to adjust it. Swipe up to see the full list of settings.

Settings

To turn notifications off so that you don’t receive them during exercise and sleep, tap

Notifications and then tap During Exercise or During Sleep to adjust the setting.

Notifications

Access Shortcuts

From the clock, swipe right to the shortcuts screen to adjust the display and

notifications settings or check your watch’s battery level.

If Fitbit Flyer is connected to Ionic, the headphones’ battery level appears in the top

right corner. If another Bluetooth audio device is connected, the battery level may appear depending on the device.

Shortcuts

Wake on wrist turn

To preserve battery, Ionic’s screen turns off when not in use. To wake it up, turn your wrist towards you, or you can double-tap the screen or press any button.

Turn notifications on or off

Ionic can receive several types of notifications from your phone. To turn notifications on or off, tap Notifications to adjust the setting.

For more information about how to manage notifications, see Notifications.

Turn on device lock

To help keep your Fitbit watch secure, turn on device lock in the Fitbit app, which prompts you to enter a personal 4-digit PIN code to unlock your watch. If you set up Fitbit Pay to make contactless payments from your watch, device lock is turned on automatically and you’re required to set a code. If you don’t use Fitbit Pay, device lock is optional.

Turn on device lock or reset your PIN code in the Fitbit app:

From the Fitbit app dashboard, tap or click the Account icon ( ) > Ionic tile > Device Lock.

For more information on how to use device lock, see help.fitbit.com.

Change the wristband

Ionic comes with a large wristband attached and an additional small wristband in the box. The wristband has two separate bands (top and bottom) that you can swap with accessory bands sold separately. For wristband measurements, see Wristband

size.

Remove a wristband

To change the wristband, first remove the band attached to the watch. Then follow the steps below to attach a new wristband.

1. Turn Ionic over and find the band latches—there’s one on each end where the

band meets the frame.

2. To release the latch, press down on the flat metal button on the strap.

3. Gently pull the band away from the watch to release it.

4. Repeat on the other side. 

If you’re having trouble removing the band or if it feels stuck, gently move the band

back and forth to release it.

Attach a wristband

To attach a wristband, press it into the end of the watch until you feel it snap into place. The band with the clasp attaches to the top of the watch.

Navigate Ionic

Ionic has a touch screen with a colored LCD and three buttons: back, top, and bottom.

Navigate Ionic by swiping side to side and up and down or by pressing the buttons.

Basic navigation

The home screen is the clock. On the clock:

 Swipe up to see notifications.  Swipe down to control music.  Swipe right to see the shortcuts screen.

 Swipe left to scroll through the apps installed on your watch.

Depending on the clock face you choose, you can also tap the clock screen to scroll through your daily stats which are explained in Automatic Tracking.

To open an app, swipe to find the app and then tap it. For more information on how to manage apps, see help.fitbit.com.

Shortcuts to Fitbit Pay, music control, and notifications

Press and hold the buttons on Ionic for a faster way to use Fitbit Pay, control music, and see notifications. Ionic displays notifications as they come in and also saves them so you can check later.

To use Fitbit Pay, press and hold the back button:

To control music, press and hold the top button:

To scroll through notifications, press and hold the bottom button:

Shortcuts to your favorite apps

Press the buttons on Ionic for quick access to your favorite apps. To access these shortcuts, Ionic must be on the clock screen. The buttons are mapped as follows:

 Top button—opens the app located in the top left of the first app screen. If

you haven’t reordered your apps, the Today app ( ) opens.

 Bottom button—opens the app located in the bottom left of the first app

screen. If you haven’t reordered your apps, the Exercise app ( ) opens.

Customize Ionic by organizing your apps. For more details, see Reorder apps.

Turn off the screen

To turn off Ionic’s screen when not in use, briefly cover the watch face with your

opposite hand.

Battery life and charging

A fully charged Ionic has a battery life of up to 5 days. Battery life and charge cycles vary with use and other factors; actual results will vary. When fully charged, Ionic can:

 Track up to 10 hours of activities that use GPS  Play up to 12 hours of continuous music

See your battery level

See your battery level at any time: from the clock, swipe right to the shortcuts screen or open your Fitbit dashboard.

Full battery

If your battery is low (less than 24 hours remaining), Ionic alerts you with the red battery indicator. If your battery is critically low (less than 4 hours remaining), the red battery indicator flashes.

Low battery

Wi-Fi won’t work on Ionic when the battery is below approximately 25%.

Charge Ionic

To charge your watch:

1. Plug the charging cable into the USB port on your computer or a UL-certified

USB wall charger.

2. Hold the other end of the charging cable near the port on the back of the

watch until it attaches magnetically.

3. Make sure the pins on the charging cable lock securely with the port. The

connection is secure when the watch vibrates and the battery icon or percent charged appears on the screen.

Charging fully takes up to 2 hours. While the watch charges, you can tap the screen or press any button to check the battery level.

Battery is charging

Care for your watch

It’s important to clean and dry Ionic regularly. For instructions and more information, see http://www.fitbit.com/productcare.

Use Ionic without your phone

Key functions of the watch are designed to be used without needing your phone nearby:

● Set a silent alarm

● See your daily stats

● Track your hourly activity

● See your heart rate

● Track and analyze your activity

● Work out with Fitbit Coach

● Practice guided breathing sessions

● Personal music and podcasts

● Make purchases

After completing an activity, remember to sync Ionic with the Fitbit app to transfer your stats to the dashboard.

Clock Faces

Ionic comes with a variety of clock faces so you can customize the look of your watch and track the stats that matter most. Change your clock face in the Fitbit app.

For more information on clock faces, see help.fitbit.com.

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