Fitbit Ionic User Manual
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User Manual
Version 4.3
Table of Contents
Get started 7
What's in the box 7
Set up Ionic 8
Charge your watch 8
Set up with your phone or tablet 9
Set up with your Windows 10 PC 10
Connect to Wi-Fi 10
See your data in the Fitbit app 11
Wear Ionic 11
Placement for all-day wear vs. exercise 11
Handedness 12
Change the band 13
Remove a band 13
Attach a band 14
Basics 15
Navigate Ionic 15
Basic navigation 15
Button shortcuts 17
Adjust settings 20
Check battery level 20
Set up device lock 21
Turn off the screen 21
Care for Ionic 22
Use Ionic without your phone 22
Apps and Clock Faces 23
Open apps 23
Organize apps 23
Remove apps 23
Update apps 24
Download additional apps 24
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Change the clock face 24
Notifications 26
Set up notifications 26
See incoming notifications 26
Manage notifications 27
Turn off notifications 27
Answer or reject phone calls 28
Respond to messages 29
Timekeeping 30
Use the Alarms app 30
Dismiss or snooze an alarm 30
Use the Timer app 31
Activity and Sleep 32
See your stats 32
Track a daily activity goal 33
Choose a goal 33
Track your hourly activity 33
Track your sleep 34
Set a sleep goal 34
Learn about your sleep habits 34
See your heart rate 35
Practice guided breathing 35
Fitness and Exercise 37
Track your exercise automatically 37
Track and analyze exercise with the Exercise app 38
Track an exercise 38
Customize your exercise settings and shortcuts 39
Check your workout summary 40
Check your heart rate 40
Default heart-rate zones 40
Custom heart-rate zones 42
Work out with Fitbit Coach 42
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Share your activity 42
View your cardio fitness score 42
Music and Podcasts 44
Connect Bluetooth headphones or speakers 44
Listen to personal music and podcasts 45
Add music and podcasts with your Windows 10 PC 45
Add music and podcasts with your Mac 47
Control music with Ionic 49
Choose the music source 49
Control music 50
Use Pandora on Ionic (United States only) 50
Use Deezer on Ionic 51
Fitbit Pay 52
Use credit and debit cards 52
Set up Fitbit Pay 52
Make purchases 53
Change your default card 55
Pay for transit 55
Weather 56
Check the weather 56
Add or remove a city 56
Update, Restart, and Erase 57
Restart Ionic 57
Erase Ionic 57
Update Ionic 57
Troubleshooting 59
Heart-rate signal missing 59
GPS signal missing 59
Can't connect to Wi-Fi 60
Other issues 60
General Info and Specifications 62
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Sensors 62
Materials 62
Wireless technology 62
Haptic feedback 62
Battery 63
Memory 63
Display 63
Band size 63
Environmental conditions 64
Learn more 64
Return policy and warranty 64
Regulatory & Safety Notices 65
USA:Federal Communications Commission(FCC) statement 65
Canada:Industry Canada (IC)statement 66
European Union (EU) 67
Safety Statement 68
Frequency Information 68
Customs Union 68
Australia and New Zealand 68
Belarus 68
China 69
India 70
Israel 70
Japan 70
Morocco 71
Nigeria 71
Oman 71
Pakistan 71
Philippines 72
Serbia 72
Singapore 72
South Korea 73
Taiwan 73
United Arab Emirates 76
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Vietnam 77
Zambia 77
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Get started
Welcome to Fitbit Ionic, the watch designed for your life. Find the guidance to
reach your goals with dynamic workouts, on-board GPS, and continuous heart rate
tracking. Take a moment to review our complete safety information at
http://www.fitbit.com/safety.
What's in the box
Your Ionic box includes:
Watch with large band Charging cable Additional small band
The detachable bands on Ionic come in a variety of colors and materials, sold
separately.
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Set up Ionic
For the best experience, use the Fitbit app for iPhones and iPads or Android
phones. You can also set up Ionic on Windows 10 devices. If you don’t have a
compatible phone or tablet, use a Bluetooth-enabled Windows 10 PC. Keep in mind
that a phone is required for call, text, calendar, and smartphone app notifications.
To create a Fitbit account, you're prompted to enter your birthdate, height, weight,
and sex to calculate your stride length and to estimate distance, basal metabolic
rate, and calorie burn. After you set up your account, your first name, last initial, and
profile picture are visible to all other Fitbit users. You have the option to share other
information, but most of the information you provide to create an account is private
by default.
Charge your watch
A fully-charged Ionic has a battery life of up to 5 days. Battery life and charge
cycles vary with use and other factors; actual results will vary.
To charge Ionic:
1. Plug the charging cable into the USB port on your computer, a UL-certified
USB wall charger, or another low-energy charging device.
2. Hold the other end of the charging cable near the port on the back of the
watch until it attaches magnetically. Make sure the pins on the charging cable
align with the port on the back of your watch.
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Charging fully takes up to 2 hours. While the watch charges, you can tap the screen
or press any button to check the battery level.
Set up with your phone or tablet
Set up Ionic with the Fitbit app. The Fitbit app is compatible with most popular
phones and tablets. For more information, see fitbit.com/devices.
To get started:
1. Download the Fitbit app:
l Apple App Store for iPhones and iPads
l Google Play Store for Android phones
l Microsoft Store for Windows 10 devices
2. Install the app, and open it.
l If you already have a Fitbit account, log in to your account > tap the
Today tab > your profile picture > Set Up a Device.
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l If you don't have a Fitbit account, tap Join Fitbit to be guided through a
series of questions to create a Fitbit account.
3. Continue to follow the on-screen instructions to connect Ionic to your account.
When you're done with setup, read through the guide to learn more about your
new watch and then explore the Fitbit app.
For more information, see help.fitbit.com.
Set up with your Windows 10 PC
If you don't have a compatible phone, you can set up and sync Ionic with a
Bluetooth-enabled Windows 10 PC and the Fitbit app.
To get the Fitbit app for your computer:
1. Click the Start button on your PC and open the Microsoft Store.
2. Search for "Fitbit app". After you find it, click Free to download the app to
your computer.
3. Click Microsoft account to sign in with your existing Microsoft account. If you
don't already have an account with Microsoft, follow the on-screen instructions
to create a new account.
4. Open the app.
l If you already have a Fitbit account, login to your account, and tap the
account icon >Set Up a Device.
l If you don't have a Fitbit account, tap Join Fitbit to be guided through a
series of questions to create a Fitbit account.
5. Continue to follow the on-screen instructions to connectIonic to your account.
When you're done with setup, read through the guide to learn more about your
new watch and then explore the Fitbit app.
Connect to Wi-Fi
During setup, you're prompted to connect Ionic to your Wi-Fi network. Ionic uses
Wi-Fi to more quickly download playlists and apps from the Fitbit App Gallery, and
for faster, more reliable OS updates.
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Ionic can connect to open, WEP, WPA personal, and WPA2 personal Wi-Fi
networks. Your watch won't connect to 5GHz, WPA enterprise, or public Wi-Fi
networks that require more than a password to connect—for example, logins,
subscriptions, or profiles. If you see fields for a username or domain when
connecting to the Wi-Fi network on a computer, the network isn't supported.
For best results, connect Ionic to your home Wi-Fi network. Make sure you know
the network password before connecting.
For more information, see help.fitbit.com.
See your data in the Fitbit app
Sync Ionic to transfer your data to the Fitbit app, where you can view your activity
and sleep data, log food and water, participate in challenges, and more.
Wear Ionic
PlaceIonic around your wrist. If you need to attach a different size band, or if you
purchased another band, see the instructions in "Change the band" on page13.
Placement for all-day wear vs. exercise
When you're not exercising, wear Ionic a finger's width above your wrist bone.
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For optimized heart-rate tracking while exercising:
l During a workout, experiment with wearing your watch a bit higher on your
wrist for an improved fit. Many exercises, such as bike riding or weight lifting,
cause you to bend your wrist frequently, which could interfere with the heartrate signal if the watch is lower on your wrist.
l Wear your watch on top of your wrist, and make sure the back of the device is
in contact with your skin.
l Consider tightening your band before a workout and loosening it when you’re
done. The band should be snug but not constricting (a tight band restricts
blood flow, potentially affecting the heart-rate signal).
Handedness
For greater accuracy, you must specify whether you wear Ionic on your dominant or
non-dominant hand. Your dominant hand is the one you use for writing and eating.
To start, the Wrist setting is set to non-dominant. If you wear Ionic on your
dominant hand, change the Wrist setting in the Fitbit app:
From the Today tab in the Fitbit app, tap your profile picture >Ionic tile >Wrist
>Dominant.
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Change the band
Ionic comes with a large band attached and an additional small band in the box. The
band has two separate bands(top and bottom) that you can swap with accessory
bands, sold separately. For band measurements, see "Band size" on page63.
Remove a band
1. Turn over Ionic and find the band latches.
2. To release the latch, press down on the flat metal button on the strap.
3. Gently pull the band away from the watch to release it.
4. Repeat on the other side.
If you're having trouble removing the band or if it feels stuck, gently move the band
back and forth to release it.
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Attach a band
To attach a band, press it into the end of the watch until you feel it snap into place.
The band with the clasp attaches to the top of the watch.
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Basics
Learn how to manage Ionic's settings, set a personal PIN code, navigate the screen,
and more.
Navigate Ionic
Ionic has a touch screen with a colored LCDand three buttons:back, top, and
bottom.
Navigate Ionic by tapping the screen, swiping side-to-side and up and down, or
pressing the buttons. To preserve battery, Ionic's screen turns off when not in use.
To turn it on, double-tap the screen or press any button.
Basic navigation
The home screen is the clock.
l Swipe down from the top of the screen to see notifications and access the
shortcuts to music controls, Fitbit Pay, and quick settings. The shortcuts
disappear after 2 seconds. Swipe down to see them again.
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l Swipe up to see your daily stats.
l Swipe left to see the apps on your watch.
l Press the back button to go back to a previous screen or return to the clock
face.
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Button shortcuts
Press and hold the buttons on Ionic for a faster way to access certain features, see
notifications, and open apps.
Choose a shortcut
Hold the back button for 2 seconds to activate Fitbit Pay, music controls,
notifications, or certain apps.
The first time you use the button shortcut, you select which feature it activates. To
later change which feature activates when you hold the button, open the Settings
app on your watch and tap the Left Button option.
Notifications
To see your notifications, press and hold the top button:
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Swipe up or down to scroll through your notifications.
App shortcuts
Press the buttons on Ionic for quick access to your favorite apps. To access these
shortcuts, navigate to the clock screen. The buttons are mapped as follows:
l Top button–opens the app located in the top left of the first app screen.
l Bottom button–opens the app located in the bottom left of the first app
screen.
Customize Ionic by reordering your apps. For more information, see "Organize
apps" on page23.
Quick settings
Swipe down from the top of your watch screen, and tap the quick settings icon
to access certain settings.
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Do Not Disturb
When the do not disturb setting is on:
l Notifications, goal celebrations, and reminders to
move don't cause the watch to vibrate or the
screen to turn on.
You see a do not disturb icon at the top of the
l
screen when you swipe up to see your stats.
You can't turn on do not disturb and sleep mode at the same
time.
Sleep Mode
When the sleep mode setting is on:
l Notifications don't cause the watch to vibrate or
the screen to turn on.
l The screen's brightness is set to dim.
l Turning your wrist won't cause the watch's
screen to turn on.
You see a Sleep Mode icon at the top of the
l
screen when you swipe up to see your stats.
Sleep mode doesn't automatically turn off unless you set a
sleep mode schedule. To schedule sleep mode to
automatically turn on during certain hours, open the Settings
app and tap Sleep Mode > Schedule. Sleep mode
automatically turns off at the time you schedule, even if you
manually turned it on.
You can't turn on do not disturb and sleep mode at the same
time.
Screen Wake
When you set screen wake to Auto (Motion), the screen turns
on each time you turn your wrist.
Whenyou set screen wake to manual (Button), press the
button to turn on the screen.
Brightness icon Adjust the screen brightness.
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Adjust settings
Manage basic settings in the Settings app :
Vibrations Adjust your watch's vibration strength.
Screen
Timeout
Heart
Rate
Do Not
Disturb
Sleep
Mode
Screen
Wake
Left
Button
Bluetooth Manage connected Bluetooth devices.
Tap a setting to adjust it.Swipe up to see the full list of settings.
Choose how long the screen stays on after you stop interacting with your
watch.
Turn heart-rate tracking on or off.
Turn off all notifications. Choose to receive alerts about your workout in the
Exercise app even if Do Not Disturb is on.
Adjust sleep mode settings, including setting a schedule for the mode to
automatically turn on and off.
Change whether the screen turns on when you turn your wrist.
Choose the feature the
back
button activates.
Check battery level
Swipe down from the top of the screen. Wait 2 seconds for the control center to
disappear. The battery level icon is in the top left.
If your watch's battery is low (less than 24 hours remaining), a red battery indicator
appears on the clock face. If your watch's battery is critically low (less than 4 hours
remaining), the battery indicator flashes.
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Wi-Fi won't work on Ionic when the battery is 25% or less, and you'll be unable to
update your device.
Set up device lock
To help keep your watch secure, turn on device lock in the Fitbit app, which
prompts you to enter a personal 4-digit PINcode to unlock your watch. If you set
up Fitbit Pay to make contactless payments from your watch, device lock is turned
on automatically and you're required to set a code. If you don't use Fitbit Pay,
device lock is optional.
Turn on device lock or reset your PINcode in the Fitbit app:
From the Today tab in the Fitbit app, tap your profile picture >Ionic tile
>Device Lock.
For more information, see help.fitbit.com.
Turn off the screen
To turn off Ionic's screen when not in use, briefly cover the watch face with your
opposite hand, press the back button, or turn your wrist away from your body.
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Care for Ionic
It's important to clean and dry Ionic regularly. For more information, see
fitbit.com/productcare.
Use Ionic without your phone
Key functions of the watch are designed to be used without needing your phone
nearby:
l Set an alarm
l "See your stats" on page32
l "Track your hourly activity" on page33
l "See your heart rate" on page35
l "Work out with Fitbit Coach" on page42
l "Practice guided breathing" on page35
l "Listen to personal music and podcasts" on page45
l "Use credit and debit cards" on page52
After completing an activity, remember to sync Ionic with the Fitbit app to transfer
your stats to your dashboard.
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Apps and Clock Faces
The Fitbit App Gallery and Clock Gallery offer apps and clock faces to personalize
your watch and meet a variety of health, fitness, timekeeping, and everyday needs.
Open apps
From the clock face, swipe left to see the apps installed on your watch. To open an
app, tap it.
Organize apps
To change the placement of an app on Ionic, press and hold an app until it's
selected, and drag it to a new location. The app is selected when its icon increases
slightly in size and the watch vibrates.
Remove apps
You can remove most apps installed on Ionic:
From the Today tab in the Fitbit app, tap your profile picture >Ionic tile.
1.
2. Tap Apps.
3. In the My Apps tab, find the app you want to remove. You may have to swipe
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up to find it.
4. Tap the app >Remove.
Update apps
Apps update over Wi-Fi as needed. Ionic searches for updates when plugged into
the charger and in range of your Wi-Fi network.
You can also manually update apps. For more information, see help.fitbit.com.
Download additional apps
From the Today tab in the Fitbit app, tap your profile picture >Ionic tile.
1.
2. Tap Apps >All Apps.
3. Browse the available apps. When you find one you want to install, tap it.
4. Tap Install to add the app to Ionic.
For more information, see help.fitbit.com.
Change the clock face
From the Today tab in the Fitbit app, tap your profile picture > Ionic tile.
1.
2. Tap Clock Faces >All Clocks.
3. Browse the available clock faces. Tap a clock face to see a detailed view.
4. Tap Select to add the clock face to Ionic.
Save up to 5 clock faces to switch between them:
l When you select a new clock face, it’s automatically saved unless you already
have 5 saved clock faces.
To see your saved clock faces from your watch, open the Clocks app and
l
swipe to find the clock face you want to use. Tap to select it.
To see your saved clock faces in the Fitbit app, tap the Today tab > your
l
profile picture > your device image > Clock Faces. You see your saved clock
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