Fitbit Ace User Manual
User Manual
Version 1.2
Table of Contents
Get Started 4
What's in the box 4
What's in this manual 4
Set up Ace 5
Charge Ace 5
Sync data to the Fitbit dashboard 6
Wear Ace 7
Wrist choice and dominant hand 7
Change the wristband 7
Removing a wristband 8
Attaching a new wristband 9
Basics 10
Navigate Ace 10
Check battery level 11
Care for your device 11
Activity and Sleep 13
View all-day stats 13
Track sleep 13
Set a sleep goal 14
Set a bedtime reminder 14
Track a daily activity goal 14
Choose a goal 14
See goal progress 14
Track hourly activity 15
Set a silent alarm 16
Notifications 17
Set up notifications 17
See incoming notifications 17
2
Change the clock face and orientation 19
Updates 20
Troubleshooting 21
General Info and Specifications 22
Sensors 22
Materials 22
Wireless technology 22
Haptic feedback 22
Battery 22
Memory 23
Display 23
Wristband size 23
Environmental conditions 23
Learn more 24
Return policy and warranty 24
Regulatory & Safety Notices 25
USA: Federal Communications Commission (FCC) statement 25
Canada: Industry Canada (IC) statement 26
European Union (EU) 26
Safety Statement 27
Australia and New Zealand 28
China 28
Mexico 28
Japan 29
Philippines 29
Singapore 29
South Africa 29
South Korea 30
Taiwan 31
United Arab Emirates 32
3
Get Started
Welcome to Fitbit Ace, the showerproof wristband designed for kids ages 8and up
that tracks steps, active minutes, and sleep and rewards kids for hitting goals. Take
a moment to review our complete safety information at fitbit.com/legal/safety-
instructions.
What's in the box
Your Fitbit Ace box includes:
Tracker Charging cable
What's in this manual
We'll explain how to set up Ace and make sure it can transfer the data it collects to
your child's Fitbit dashboard. The dashboard is where you and your child will track
their progress, participate in challenges, and more. As soon as you're done setting
up Ace, your child is ready to start moving.
Next, we'll explain how to find and use the features that interest you and your child.
For more information, tips, and troubleshooting for Ace, see help.fitbit.com.
4
Set up Ace
To use Fitbit Ace, create a Fitbit family account and an account for your child, and
then connect the tracker to your child’s account using an Apple, Android, or
Windows 10 device. Connecting Ace allows it to transfer (or sync) data to your
child’s dashboard in the Fitbit app. For detailed instructions on how to set up Ace,
see help.fitbit.com.
To set up an account, Fitbit asks for information such as your child’s height to help
calculate their activity. Only other members in your family account can send your
child direct messages or invite them to participate in challenges. For more
information on managing your Fitbit family account, see help.fitbit.com.
Charge Ace
To charge Ace:
1. Plug the included charging cable into the USB port on your computer or a ULcertified USB wall charger. Our chargers are designed to meet safety
standards across the world. Third-party chargers may not be designed
properly and could result in safety issues.
2. Clip the other end of the charger into the port on the back of the Ace. The
pins of the charging cable must be lined up with the charging port on Ace and
securely locked into place. You'll know the connection is secure when the
tracker vibrates and you see a battery icon on the screen.
5
Charging fully takes up to 2 hours. While the tracker charges, tap it to check the
battery level. A fully charged tracker shows a solid battery icon. If you haven't set
up Ace yet, you'll see a message instructing you to set up your tracker.
Sync data to the Fitbit dashboard
Your child should regularly sync Ace with the Fitbit app to transfer data to their
dashboard. The dashboard is where you and your child can check their daily stats,
track their sleep patterns, participate in challenges, and much more. We
recommend syncing at least once a day.
The Fitbit app uses Bluetooth Low Energy technology to sync data with Ace.
Each time your child opens the Fitbit app, Ace syncs automatically when it's
nearby. Ace also syncs with the app periodically if All-Day Sync is on. To turn on
this feature:
From your child's Fitbit app dashboard, tap or click the Account icon ( ) >Ace
tile >All-Day Sync.
Your child can also use the Sync Now option in the app at any time.
6
Wear Ace
Have your child place Ace around their wrist. The top of the tracker is the side with
the charging port. The top of the tracker should be on the outside or top of their
wrist.
Wrist choice and dominant hand
For greater accuracy and ease of use, Ace needs to know which wrist your child
wears it on (right or left) and which hand they consider dominant (right or left).
Their dominant hand is the one they usually write or throw with.
During setup your child is asked to choose the wrist where they’re going to wear
Ace. Should they later decide to move Ace to the other wrist, they can change the
Wrist setting. They can also change their dominant hand at any time with the
Handedness setting. Both settings are found in the Account section of the Fitbit
app.
Change the wristband
The wristband has two separate bands (top and bottom) that your child can swap
to change to a different color wristband (sold separately).
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Removing a wristband
To remove the wristband:
1. Turn Ace over and find the band latches—there’s one on each end where the
band meets the frame.
2. To release the latch, press down on the flat metal button on the strap.
3. Slide the band up to release it from the tracker.
4. Repeat on the other side.
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If you're having trouble removing the band or if it feels stuck, gently move the band
back and forth to release it.
Attaching a new wristband
Before you attach a new wristband, first identify the top and bottom bands. The top
band has a buckle on it and should be attached on the side closest to the charging
port. The bottom band has notches in it..
To attach a band, slide it down on the end of the tracker until it snaps into place.
9
Basics
Learn how best to navigate, check the battery level, and care for your child's
tracker.
Navigate Ace
Ace has an OLED tap display that can be oriented horizontally or vertically. Your
child can choose from several clock faces, each with a unique design. For more
information on changing the clock face, see "Change the clock face and orientation"
on page19. Your child can single-tap the display to flip through their stats.
The screen on Ace is dimmed when not in use. It wakes up automatically when your
child turns their wrist, or they can double-tap Ace where the screen meets the
band.
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