Fisher & Paykel IW812 User Guide

5 (2)

IW812, IW712, IW512, IWL12, IWM12, IWC12


Installation instructions and User guide

New Zealand







Intelligence Working For You

The Intuitive™ Series is born from 70 years of Fisher and Paykel laundry innovation. With sophisticated electronics and a revolutionary direct drive motor, that clean and care for your clothes as never before.

Unlike conventional machines Intuitive™ autowashers use intelligence to continually adapt the wash action and water levels to save on water and electricity use; making it kinder on your wallet and the environment.

Intelligent Electronics

Two powerful microprocessors control every aspect of the Intuitive™ washer, allowing it to continually monitor and respond to each wash. It contains over 10,000 lines of

instructions in its “brain” – the result of many years of testing and fine-tuning, to give you the best possible performance.

Energy Conservation

The unique wash action means a typical load uses only the same amount of electricity as a 100-watt light bulb left on for an hour.

Direct Drive Motor

Our revolutionary direct drive motor is capable of infinite wash actions, continuously adjusting its speed to the movement of your clothes, removing dirt while caring for the fabric, delivering the ultimate wash.


The Intuitive™ has no mechanical brake, pulleys, or gears, which means fewer moving parts and greater reliability.

Eco Active™ Wash System

The Intuitive™ unique washing method uses a combination of front loader and top loader washing technologies. Boosting dirt and soil removal while conserving energy (Intuitive Eco™ models only).


Flexible fins on the agitator work in conjunction with the motor to understand your wash. Delicate fabrics will slither around the fins, whereas heavy fabrics will move with more resistance. Sensors in the motor measure this resistance to effectively “feel” the load, sensing the type of fabric in the load.

The Eco (Save Water++) Option

Designed to make every drop count, using up to 25% less water than the traditional Water Saver rinse, without compromising on wash performance.



Installation Instructions




Before You do Your First Wash



Getting Started Quickly




How Dirty?








Fabric Care




Auto Sensing, Creasables, Wool, Handwash



Eco Active™ Wash








Hot/Total Water Consumption



Display Screen




All About The Options Button



Selecting, Customising, Time To Go



The Options




Temperature, Controlled Cold, Wash Advance



Save Water, Delay Start, Save Time, Soak



Drip Dry, Max Spin Speed, Water Levels, Traditional Wash



Adjusting the Wash Settings



Wash Temp Adjustment, Auto Water Level Adjustment



Default Rinse, Creasable Spin Speed, Out of Balance Recovery



End of Cycle Beeps, Re-set Defaults







Favourite Cycle

Design Your Own Wash



Family Cycles

Nappy Rinse, Duvet/Doona, Allergy



Sport Cycles

Sweaty, Muddy, Sports Shoes, Bits `n´ Beach



Stain Cycles

Chocolate, Tomato, Blood/Grass, Fruit/Wine



Extra Cycles

Bowl Clean, Max Wash



Sorting and Loading




Washing Difficult Items




Woollen Items, Bulky Items, Nappy Sanitisers/Bleach







Fabric Softener




Caring for your Autowasher



Machine Information




If your Intuitive™ Beeps for Help



Operating Problems




Wash Problems




Manufacturers Warranty



Customer Care







Installation Instructions


To ensure the best performance from your new Intuitive™ washer please follow the instructions below.

Removing the Packaging

1 Remove the outer packaging.

2Tilt the machine backwards and walk it off the bottom packer one foot at a time.

3Remove the bottom packer from under the machine by pulling it out the front.

4 Lift the lid and remove the bowl packer from the bowl.

5 Remove the hoses and accessories.

6 Keep the bottom packer and bowl packer in case they are required for future transit.

Please ensure that the bottom packer has been removed before operating your machine.


In your autowasher you will find:

4 rubber inserts for levelling feet (joined together).

1 hose guide.

2 white inlet hoses.

Drain hose

1Carefully pull the black drain hose out from the back of the machine by pulling the exposed part of the hose downwards and outwards.

2To guide the drain hose over the tub or standpipe the hose guide MUST be fitted to the drain hose.

To Prevent Siphoning:

The drain hose should not extend more than 20mm from the end of the guide.

The height of the standpipe or tub should be between 850 – 1200mm.

The drain hose can be trimmed to length.

3 Place the drain hose in the tub or standpipe.

Pull hose through guide

Flex hose guide apart

20mm maximum

Standpipe 850 – 1200mm


Fisher & Paykel IW812 User Guide

Installation Instructions

Inlet Hoses

1Connect the straight ends of the white inlet hoses to the taps. (There are washers fitted in both ends).

2Connect the elbow ends of the white inlet hoses to the machine inlet valves. Inlet valves are marked on the back of the machine.

H = Hot C = Cold. Tap end

Machine end

Minimum height of taps to clear the top of the machine is 1150mm.

Cold Supply Only:

If you only have a cold water supply, an inlet valve cap (blanking cap) MUST be connected to the hot inlet valve. The cap prevents water leaking out of the hot valve. The cap is available from your Fisher & Paykel Dealer or Authorised Service Centre, Part No. 388491. This appliance incorporates backflow protection complying with AS3500.1. No further backflow protection is required for connection to the water supply.

Levelling Your Machine

It is IMPORTANT to level the machine to ensure even spin performance.

1Separate the 4 rubber foot inserts from the moulding and fit into the feet on the base of the machine.

2Move the machine to its final position. (We suggest a minimum clearance of 20 mm each side).

3Adjust the feet so the machine is level and cannot rock.

To check if your machine is level:

Adjustable feet

Rubber insert

Look down on the wash bowl and make sure it sits slightly forward of centre (see Diagram 1).

Close the lid. Visually check that the lid fits evenly on both sides. If it does not look like the diagram in the middle, adjust one of the feet slightly until it matches. The diagram on the top and bottom are not correct (see Diagram 2).


Lid Alignment


Wind left foot down





(out) to correct










Wind right foot down



(out) to correct




To check levelling look



down on the wash bowl



Diagram 1


Diagram 2


Turn on the water and check all hose connections for leaks. Make sure there are no kinks in the hoses.



Uncoil power cord and plug into wall socket.








Installation Instructions

Water Supply

For best operating conditions your hot water should be approximately 65˚C. Your hot water should not exceed 75˚C or your cold water exceed 35˚C. Temperatures above these may cause the machine to fault or cause damage to the machine.

If you have an uncontrolled water-heating source (eg a wet back or solar heating) you should have a tempering device fitted. This will ensure the hot water temperature remains within safe limits. For the most suitable type of tempering device we recommend you contact a local plumber or plumbing supply merchant.

Inlet water pressure: Max. 1MPa (150 psi) Min. 34Pa (5 psi)

Inlet water flow rate: Min. 3 litres/min

Minimum height of taps to clear the top of the machine is 1150mm.


Regularly check that your standpipe or tub is free from lint or other obstructions, which may affect how your machine works or may cause flooding.

In multi-storey apartments or any upper floor, the machine should be installed on a drained floor.

Draining must comply with local by-laws.

Autowasher Safety

This autowasher is not intended for use by young children or infirm persons without supervision.

Your Intuitive™ can be opened while it is filling and agitating. Please supervise young children to ensure they do not play with it.


If you are using an extension cord or a portable electrical outlet device (eg multi-socket outlet box), ensure that it is positioned so that it does not come into contact with water or moisture.

Accessories and Spare Parts

Available from your Fisher & Paykel Dealer or Authorised Service Centre.

Inlet Valve Cap

Part No. 388491

Hose Inlet Long (2m)

Part No. 422680

Hose Inlet Large Bore

Part No. 426123

Drain Hose Extension

Part No. 425627p

Power Cord

If the Power Cord of your autowasher is damaged it must be


replaced by a Fisher & Paykel Authorised Service Centre, as it is not


a standard power cord.


Thank you for buying a Fisher & Paykel Intuitive™ washing machine. We are very proud of this washer and trust it will serve you well for many years.

At Fisher & Paykel we aim to provide innovative products that are simple to use, ergonomic and energy efficient. Thousands of tonnes of washing and 70 years of laundry experience have been programmed into your washing machine to help give you the best possible performance.

We hope you enjoy your new washing machine, we have certainly enjoyed designing it.

Before You Do Your First Wash

You owe it to yourself and your Intuitive™ to have it installed correctly by an authorised service agent.

Before you start, it is a good idea to go through the following checklist:

1 Has the basepacker been removed?

2Is the hot hose connected to the hot valve marked ‘H’? Is the cold hose connected to the cold valve marked ‘C’?

3Is the drain hose threaded through the ‘U bend‘ (with no more than 20mm extended) and on to your standpipe?

4 Are the rubber inserts secured into the feet on the base of your machine and is the machine levelled?

Refer to Installation Instructions, page 4.

Washer Capacities

Machine Size



8 kg




7 kg




5.5 kg



IWM12/IWL12 models have different capacity specifications.

Refer to serial plate on back of product.

The Compact Intuitive™ model functions the same as Medium and Large Intuitive Eco™ models unless otherwise indicated.

To check what size your washer is look on the back of the topdeck, where the word Large, Medium or Compact will be embossed.


Getting Started Quickly

Remove the fabric softener dispenser.

Place load evenly around the agitator. (Refer to Sorting and Loading page 26).

A. Detergent

Follow the instructions on the detergent package.

Use the mark on the agitator nearest to the top of the clothes as a guide to the correct amount of detergent to use.

Pour the detergent down the centre of the agitator stem.

Replace the fabric softener dispenser (this stops small articles falling down the centre of the agitator). (Refer to Detergent page 28).



C.How Dirty?

Press the UP or DOWN arrows to change the HOW DIRTY level to suit the amount of soil in your clothes.

If your clothes have “general” stains press the UP arrow until the red STAINED light comes on. (Refer to page 10).

D.Fabric Care

Your Intuitive™ automatically selects AUTO SENSING. This determines the average fabric type of your load and selects the wash action to get the best wash result.

For loads that require special care press the FABRIC CARE button to choose the CREASABLES, WOOL or HANDWASH option. (Refer to page 10).


Your autowasher will start filling and sensing the size and average fabric type of the load.

To pause your Intuitive™ at any time press START/PAUSE. (If it is during spray rinse or spin there is a slight delay while the bowl is coasted to a stop and the lid is unlocked).


F. Display Screen

This shows you which options you have selected (and/or any lifecycle you may have chosen). The display screen also shows what the machine is doing and how long the wash has to go, to keep you informed throughout the cycle.

G. Wash Cycle Progress

As the wash progresses through the cycle the following symbols will be shown on the display screen to indicate the progression.












































































































H.Options Menu

Choose any options by scrolling through the Options Menu.

Press the OPTIONS button. Scroll through the options by using the UP and DOWN arrows.

To select an option press ADJUST.

Press HOME to return to the main screen. (Refer to pages 15 – 17).


There are 13 unique specially designed Lifecycles™ to make washing simpler and easier.







Design your own


Sports Shoes


Bowl Clean

wash cycle



Nappy Rinse

Max Wash










Bits `n´ Beach




(Refer to pages 21 – 25).





How Dirty?

Your Intuitive™ washer will automatically choose the medium soil level (three HOW DIRTY lights). This setting is fine for your average load, but some loads may need more or less washing depending on the amount of soil on the clothes. For example, a load of dirty jeans will need the soil level increased while a bath towel used only once will only need a low soil level.


This is a special wash action that alternates washing with four short soaks to help remove stains from your garments (e.g. three minutes agitation, four minutes soak, three minutes agitation etc). (Stained will use a medium soil level agitation). This cycle is for general stains, if you have a specific stain (i.e., blood, grass, fruit, wine, chocolate or tomatoes) use the STAINS LIFECYCLES. Refer to Lifecycles™ page 24.

Fabric Care


Put your clothes into your Intuitive™ washer and push START/PAUSE. Auto sensing will sense the average fabric mix of your load and select the correct wash action to ensure the best wash results. For a normal wash load we suggest the medium soil level and the ECO (SAVE WATER++) rinse option (See Save Water page 16).


Delicate garments often crease easily so they need a minimum amount of spinning at a very slow spin speed. CREASABLES will automatically change the rinse to a double deep rinse and select a short slow spin (300rpm) to minimise creasing. Selecting the CREASABLES option is not only for delicate clothes, it can also be used to minimise the ironing needed for any garment.


Some fabrics require special care, such as machine washable woollens. These woollens have been specially treated so they can be washed in a washing machine. (Refer to Woollens page 27). The WOOL cycle has been designed with a gentle wash, a spray and deep rinse and moderate spin (700 rpm) to care for machine washable woollens.


HANDWASH is an extra gentle wash for very delicate fabrics. This cycle has been designed for garments that you previously might have been reluctant to put into a washing machine.

HANDWASH has a very gentle wash action; a double deep rinse and a very short slow spin (300 rpm). If you do not want to spin the clothes remember to select Drip Dry.


Eco Active™ Wash

Eco Active™ wash is available on Intuitive Eco™ models.

The Eco Active™ wash in your Intuitive Eco™ is a unique washing method that uses a combination of front loader and top loader washing technologies. This dual action wash gives excellent wash performance and means you retain the convenience and capacity of a top loading machine while introducing the gentle cascade wash action and energy efficiency of a front loader.

Wash 1 – Detergent Activating Wash (Front Loader Type Wash)

The Intuitive Eco™ washer fills the bowl at the selected temperature with just enough water so that your clothes are 100% saturated. This small amount of sudsy water flows through the clothes, up a specially designed portal and back onto the clothes in a cascade effect. This wash action thoroughly dissolves and activates the detergent.

The concentrated solution of detergent and water rapidly targets stains and soils at the fibre level, boosting soil removal and accelerating the wash process.

Wash 2 – Agitation Wash

(Top Loader Type Wash)

After recirculating the sudsy water through the clothes for 2 – 5 minutes, your Intuitive Eco™ washer will fill with just enough cool water to suspend the clothes in solution. Your washer will then sense the average fabric type of the load and begin the agitation wash. Agitating massages the soil off the fibres and away from the clothes. Due to its concentrated headstart the clothes require less agitation than a conventional top loader washer.


The detergent activating wash is the only time during the cycle that hot water is used (when the machine is completely full the water will be lukewarm). If you are wanting hot water in the agitation wash, you will need to choose a TRADITIONAL wash in the OPTIONS menu. (Refer to page 17).



Your Intuitive™ has a lidlock, which locks when your machine is spinning. This ensures the lid cannot be opened during hazardous parts of the cycle, providing added safety for you and your family.

A Lidlock symbol (padlock) appears in the corner of the screen when locked (it disappears when unlocked), letting you know at a glance if you can open the lid or not.

In short, it means you can open the lid while your Intuitive™ is filling, agitating, and draining, but not while it is spinning, allowing you to add or remove clothes, dissolve detergent or to add fabric softener (that is if you do not want to use the Automatic Fabric Softener Dispenser).

The chart below shows the stages when the lid is locked/ unlocked.

Eco Active












Spray Rinse




Deep Rinse








If the lid is left open, the machine will be unable to lock the lid and the cycle will be halted. The machine will beep and a message will appear in the display screen saying “Please close the lid and press START/PAUSE”.


Do not put anything down the slot in the top deck.

Do not try to disable the lidlock.

Keep children away from the machine especially when you are using hot water as the lid can be opened during fill and agitate.


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