FARGO electronic M10, C10 User Manual

Persona® C10/M10 ID Card Printer Service Manual (Rev. 4.0)

Part Number: L000527

ESTRICTED USE ONLY Fargo Electronics, Inc.

ersona C10/M10 ID Card Printer Service Manual (Rev. 4.0), property of FARGO

P Electronics, Incorporated

Copyright 2003, 2004, 2005, 2006 by FARGO Electronics, Incorporated. All rights reserved. Printed in the United States of America. Exclusive permission is granted to authorized resellers of FARGO products to reproduce and distribute this copyrighted document to authorized FARGO customers, who have signed a no disclosure agreement regarding the restricted, proprietary use of said document.

The revision number for this document will be updated to reflect changes, corrections, updates and enhancements to this document.

Revision Control

Date Document Title

Number

Revision 4.0 1 May 2004 Persona C10/M10 ID ID Card Printer Service

Manual (Rev. 4.0)

These reference documents were thoroughly reviewed to provide FARGO with professional and international standards, requirements, guidelines and models for our technical, training and user documentation. At all times, the Copyright Protection Notice for each document was adhered to within our FARGO documentation process. This reference to other documents does not imply that FARGO is an ISO-certified company at this time.

• ANSI/ISO/ASQ Q9001-2000 American National Standard, (sub-title) Quality Management

Systems - Requirements (published by the American Society of Quality, Quality Press, P.O. Box 3005, Milwaukee, Wisconsin 53201-3005)

• The ASQ ISO 9000:2000 Handbook

(editors, Charles A. Cianfrani, Joseph J. Tsiakals and John E. West. Second Edition. published by the American Society of Quality, Quality Press, 600 N. Plankinton Avenue, Milwaukee, Wisconsin 53203)

• Juran's Quality Handbook

(editors, Joseph M. Juran and A. Blanton Godfrey. Fifth

Edition, McGraw-Hill)

Any questions regarding changes, corrections, updates or enhancements to this document. Please contact:

FARGO Electronics, Incorporated Support Services 6533 Flying Cloud Drive Eden Prairie, MN 55344 (USA) (952) 941-9470 (800) 459-5636 FAX: (952) 941-7836 www.fargo.com E-mail: sales@fargo.com

Persona C10/M10 ID Card Printer Service Manual (Rev. 4.0)

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Table of Contents

Introduction ___________________________________________________________________ 7

How to use the manual__________________________________________________________ 7 Safety Messages (review carefully)________________________________________________ 8

Section 1: Specifications _________________________________________________________ 9

Safety Messages (review carefully)________________________________________________ 9 Technical Specifications _______________________________________________________ 10 Functional Specifications_______________________________________________________ 12

Printer Components: Buttons, Hoppers and Cover_________________________________ 12 Printer Components: Ribbons and Cards ________________________________________ 14

Section 2: Setup and Installation_________________________________________________ 16

Safety Messages (review carefully)_______________________________________________ 16 Introduction _________________________________________________________________ 17

Choosing a Good Location ___________________________________________________ 17 About Moisture Condensation_________________________________________________ 17

Unpacking and Inspection ____________________________________________________ 17 Connecting the Printer to the Computer ___________________________________________ 18 Installing the Windows Printer Driver_____________________________________________ 19

Installing the Printer Driver from the Software Installation CD _______________________ 20

Installing Printer Driver Updates_______________________________________________ 22

Downloading Printer Driver files ______________________________________________ 22

Installing the 32-Bit Print Spooler for Windows 95/98______________________________ 23 Loading Ribbon Into The Printer_________________________________________________ 26

Loading Cards into the Printer_________________________________________________ 31 Powering-up the Printer________________________________________________________ 34

Applying Power____________________________________________________________ 34

Printing a Self Test _________________________________________________________ 36

Section 3: Troubleshooting the Printer____________________________________________ 37

Resolving problems with General Printer Operation________________________________ 37

Resolving problems with the flashing Online LED light_____________________________ 38

Resolving problems with the flashing On/Cancel LED light _________________________ 39

Resolving problems with Windows 95/98 printing capabilities _______________________ 39

Resolving problems with Ribbon winding and printing _____________________________ 40

Resolving problems with the Card Jams _________________________________________ 41

Resolving problems with the Ribbon Jams _______________________________________ 42

Resolving problems (related to the Printer stopping or making strange sounds) __________ 43

Resolving problems with Ribbon winding and printing _____________________________ 44

Resolving problems with torn or broken Ribbons__________________________________ 45

Resolving problems with streaks in Prints________________________________________ 46

Resolving problems with Print blotches or small voids______________________________ 46

Resolving problems with pixelated Photos on ID cards _____________________________ 47

Resolving problems with card feeding and Online LED blinking______________________ 48

Section 4: Printer Driver Setup__________________________________________________ 49

Safety Messages (review carefully)_______________________________________________ 49 Installing the Printer Driver_____________________________________________________ 50 Using the Color ID Card II Printer Advanced Document Settings _______________________ 51 Selecting Paper/Output ________________________________________________________ 52

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Selecting Card Size _________________________________________________________ 52

Determining the number of Copies _____________________________________________ 53

Selecting the Default Graphic Resolution ________________________________________ 54 Document Options____________________________________________________________ 55 Selecting Ribbon Type_________________________________________________________ 55

Selecting from the Ribbon Type options_________________________________________ 56

Selecting from the Color Matching options_______________________________________ 58 Using the Image Controls ______________________________________________________ 60

Controlling the Dye-Sub Intensity (YMCB) ______________________________________ 61

Controlling the Resin Heat ___________________________________________________ 62

Using the default Dither Mode ________________________________________________ 63

Selecting the K Panel Graphics Mode option _____________________________________ 64

Selecting K Panel Only (95%) / (99%) __________________________________________ 65

Selecting the Print Edge-to-Edge option _________________________________________ 66

Selecting the Rotate 180 Degrees option_________________________________________ 67

Selecting the Overlay option __________________________________________________ 68 Using the Magnetic Encoding Options ____________________________________________ 70

Using the Magnetic Encoding Mode option ______________________________________ 71

Selecting the Magnetic Track Options___________________________________________ 72

Selecting the Track Bit Density option __________________________________________ 73

Selecting the Track LRC Generation option ______________________________________ 74

Selecting the Track Character Size option________________________________________ 75

Selecting the Track Character Parity option ______________________________________ 76

Selecting the Track Character ASCII Offset option ________________________________ 77

Selecting the Shift Data Left option ____________________________________________ 78

Selecting the Verify Magnetic Encoding option ___________________________________ 79

Reviewing ISO Track Locations _______________________________________________ 80

Sending Track Information ___________________________________________________ 81

Entering Track Information ___________________________________________________ 81

Reviewing Tracks 1, 2, and 3 (in Table format) ___________________________________ 82

Reviewing the Track Data Note________________________________________________ 82

Reviewing the ASCII Code and Character Table __________________________________ 83

Selecting Smart Clipping Rectangle ____________________________________________ 84

Selecting the Disable Printing option ___________________________________________ 85 Selecting the Calibration window ________________________________________________ 86

Using the Image Placement controls ____________________________________________ 87

Selecting the Self Test button _________________________________________________ 89

Selecting Write Direct to Port _________________________________________________ 89 Printing a Card_______________________________________________________________ 90

Section 5: Diagnostic Tools, Calibration, and Interface Information____________________ 91

Safety Messages (review carefully)_______________________________________________ 91 Calibrating the Printhead _______________________________________________________ 93

Adjusting the RP1 Potentiometer ______________________________________________ 93

Aligning the Headlift Sensor __________________________________________________ 94

Positioning the Headlift Cam__________________________________________________ 94

Making Mechanical Adjustments to the Printhead _________________________________ 95

Calibrating the Ribbon Sensor________________________________________________ 100

Adjusting the RP2 Potentiometer _____________________________________________ 101

Adjusting the RP2 Potentiometer _____________________________________________ 102

Calibrating the Left Card Sensor ______________________________________________ 103

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Adjusting the RP3 Potentiometer _____________________________________________ 103

Aligning the Stepper Motor__________________________________________________ 104

Calibrating the Ribbon ID Sensor Board________________________________________ 105

Calibrating the Ribbon ID Sensor Board________________________________________ 106

Calibrating the Ribbon ID Sensor Board________________________________________ 107 Interfacing Information _______________________________________________________ 108

Centronics-type Parallel Interface _____________________________________________ 108

Section 6: Parts Replacement __________________________________________________ 112

Safety Messages (review carefully)______________________________________________ 112

Reviewing the Drawing Index________________________________________________ 114

Reviewing the Print Circuit Board Cable Connector Locations ______________________ 115

Replacing the Rear Pivot Cover (830168)_______________________________________ 116

Replacing the Front Cover Assembly (830182-02)________________________________ 117

Replacing the Print Circuit Board (140300) _____________________________________ 118

Replacing the Power Circuit Board (140302) ____________________________________ 119

Replacing the Printhead Assembly (820102) ____________________________________ 120

Replacing the Printhead Harness Assembly (830162-00) ___________________________ 121

Replacing the Ribbon Sensor Board Assembly (830151) ___________________________ 123

Replacing the Cleaning Roller Assembly (830177) _______________________________ 124

Replacing the Front Panel Board Assembly (830164) _____________________________ 125

Replacing the Left Card Sensor Assembly (830135) ______________________________ 126

Replacing the Headlift Motor Assembly (830143) ________________________________ 127

Replacing the Card Feed Assembly (830145) ____________________________________ 128

Replacing the Ribbon Drive Assembly (830147) _________________________________ 129

Replacing the Slotted Sensor Mount Assembly (830149)___________________________ 130

Replacing the Lid Sensor Assembly (830150) ___________________________________ 131

Replacing the Stepper Motor Assembly (810113)_________________________________ 132

Replacing the Ribbon ID Sensor Board Assembly (763173-2)_______________________ 133

Replacing the Card Feed Switch Assembly (830136) ______________________________ 134

Replacing the LED Board Assembly (830133)___________________________________ 134

Replacing the Platen Roller (810261) __________________________________________ 135

Replacing the Card Input Roller (810262)_______________________________________ 136

Replacing the Left Card Input Roller __________________________________________ 137

Replacing the Card Feed Roller (810304)_______________________________________ 138

Replacing the Magnetic Head Assembly (High-Coercivity: 83019012 or Low Coercivity:

83019012) _______________________________________________________________ 139

Installing the New Magnetic Head Assembly ____________________________________ 140

Section 7: Maintenance and Cleaning____________________________________________ 141

Safety Messages (review carefully)______________________________________________ 141

Supplies Required _________________________________________________________ 143

Standard Printhead Cleaning _________________________________________________ 144

Expanded Printhead Cleaning ________________________________________________ 145

Cleaning the Printer Case ___________________________________________________ 146

Cleaning the Inside of the Printer _____________________________________________ 146

Cleaning the Card Feed Rollers_______________________________________________ 147

Cleaning the Drive Roller ___________________________________________________ 148

Maintaining the Cleaning Rollers _____________________________________________ 149

Section 8: Packing the C10/M10 Card Printer_____________________________________ 150

Section 9: Board Level Diagnostics ______________________________________________ 151

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Sensor Testing ______________________________________________________________ 151

Reviewing the Motor Voltages (when active) ____________________________________ 151

Section 10: FARGO Technical Support __________________________________________ 152

Contacting FARGO Technical Support___________________________________________ 152

Section 11: Reviewing C10 and M10 Spare Parts List ______________________________ 153

Glossary of Terms ____________________________________________________________ 154

Index _______________________________________________________________________ 175

Persona C10/M10 ID Card Printer Service Manual (Rev. 4.0)

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Introduction

How to use the manual

The C10/M10 ID Card Printer Service Manual (Rev. 4.0) is, in fact, the troubleshooting and field service manual for the entire C10/M10 Card Printer. The manual is designed to provide installers and technicians with quick, efficient lookup of related procedures, components, and terms. The manual can be used effectively in either soft or hard copy, depending on the preference of the installer or technician.

Manual Description

Glossary of Terms, and Technical/Functional Specifications (hyper-linked)

Table of Contents (hyperlinked)

Troubleshooting, Replacement, Removal, Diagnostic, and Navigation Procedures (in hyper-linked Sections)

Cross-Referencing (hyperlinked)

Comprehensive Index (hyper-linked)

You can go directly to the Glossary of Terms, Technical Specifications, and Functional Specifications to learn how to use the processes, procedures, functions, and windows for the C10/M10 Card Printer within concise, correlative Tables.

You can use the automated Table of Contents to quickly locate, for example, an error message, a procedure, the index, or an appendix.

You can go directly to Specifications, General Troubleshooting, Printer Adjustments, Parts Replacement, Printer Packing, and Board Level Diagnostics to find troubleshooting, removal, and replacement procedures. The section titles are always labeled according to their function for consistent usage.

You can use the cross-referencing links to quickly locate, for example, an error message or a procedure.

You can use the COMPREHENSIVE INDEX to quickly locate information on the C10/M10 Card Printer, relating to a specification, a procedural step, a window or screen, a component, a term, a qualifier, or a related feature to this printer.

Appendices You can use Appendix A and B to locate information

relating to engineering drawings and technical updates, which are specific to the C10/M10 Card Printer.

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Safety Messages (review carefully)

Symbol Critical Instructions for Safety purposes

Danger: Failure to follow these installation guidelines can result in death or

serious injury.

Information that raises potential safety issues is indicated by a warning symbol (as shown to the below).

• To prevent personal injury, refer to the following safety messages

before performing an operation preceded by this symbol.

• To prevent personal injury, always remove the power cord prior to

performing repair procedures, unless otherwise specified.

• To prevent personal injury, make sure only qualified personnel

perform these procedures.

Caution: This device is electrostatically sensitive. It may be damaged if

exposed to static electricity discharges.

Information that raises potential electrostatic safety issues is indicated by a warning symbol (as shown to the below).

• To prevent equipment or media damage, refer to the following

safety messages before performing an operation preceded by this symbol.

• To prevent equipment or media damage, observe all established

Electrostatic Discharge (ESD) procedures while handling cables in or near the Circuit Board and Printhead Assemblies.

• To prevent equipment or media damage, always wear an

appropriate personal grounding device (e.g., a high quality wrist strap grounded to avoid potential damage).

• To prevent equipment or media damage, always remove the

C10/M10 Ribbon and Cards from the printer before making any repairs, unless otherwise specified.

• To prevent equipment or media damage, take jewelry off of

fingers and hands, as well as thoroughly clean hands to remove oil and debris before working on the printer.

Persona C10/M10 ID Card Printer Service Manual (Rev. 4.0)

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Section 1: Specifications

Safety Messages (review carefully)

Symbol Critical Instructions for Safety purposes

Danger: Failure to follow these installation guidelines can result in death or

serious injury.

Information that raises potential safety issues is indicated by a warning symbol (as shown to the below).

• To prevent personal injury, refer to the following safety messages

before performing an operation preceded by this symbol.

• To prevent personal injury, always remove the power cord prior to

performing repair Instructions, unless otherwise specified.

• To prevent personal injury, make sure only qualified personnel

perform these Instructions.

Caution: This device is electrostatically sensitive. It may be damaged if

exposed to static electricity discharges.

Information that raises potential electrostatic safety issues is indicated by a warning symbol (as shown to the below).

• To prevent equipment or media damage, refer to the following

safety messages before performing an operation preceded by this symbol.

• To prevent equipment or media damage, observe all established

Electrostatic Discharge (ESD) Instructions while handling cables in or near the Circuit Board and Printhead Assemblies.

• To prevent equipment or media damage, always wear an

appropriate personal grounding device (e.g., a high quality wrist strap grounded to avoid potential damage).

• To prevent equipment or media damage, always remove the

Ribbon and Cards from the Printer before making any repairs, unless otherwise specified.

• To prevent equipment or media damage, take jewelry off of

fingers and hands, as well as thoroughly clean hands to remove oil and debris before working on the Printer.

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Technical Specifications

Term Description

Print Method Dye-sublimation / resin thermal transfer

Print Resolution 300 x 300 dpi

Print Speed Approximately 40 seconds per full-color card

Colors Up to 16.7 million or black, red, blue, green and gold

spot colors

Printing Area Standard CR-80 Card:

Card Size: 3.375L (86mm) x 2.125W (54mm) Print Area: 3.375L (86mm) x 2.125W (54mm)

Accepted Card Width 2.1 to 2.13 W (53mm to 54mmW)

Accepted Card Length 3.25 to 3.37 L (82mm to 86mmL)

Accepted Card Thickness .010 to .040 (.254mm to 1.0mm)

Card Types PVC or Polyester cards with polished PVC finish

Card Capacity Accepts up to 50 standard CR-80 PVC Cards. auto or

manual feed

Software Driver Windows Driver included for IBM-PC’s and compatibles

Interface Standard 8-bit Centronics-type parallel (ECP

compatible)

Power Source 100/110/120 VAC, 50/60 Hz

Operating Temperature 65ºF to 80ºF (18ºC to 27ºC)

Humidity Non-condensing 20%-60%

Dimensions 12.19 L x 10.27 W x 5.88 H (310mmL x 261mmW x

149mmH)

Weight 15 lbs. (7 kg)

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Technical Specifications (continued)

Term Description

Agency Listings

• Electrical: UL 1950, CUL C2.2 and TÜV-GS (IEC-950)

• EMI: FCC Class A, CRC c1374 Class A, CISPR 22-B, TÜV-

• EMCCE: Self-certified based on IEC 801-2-3-4,CISPR 22-B

and IEC-950 certification

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Functional Specifications

Printer Components: Buttons, Hoppers and Cover

This illustration shows the features found on the front of the Card Printer.

Term Description

On/Cancel button

On-line button

Card Input Hopper

Card Output Hopper

The On/Cancel button turns the Printer ON and OFF.

• It also serves to cancel the current print job and reset the Printer

• If a card is left within the Printer after a print job is canceled, it will

The On-line button takes the Printer on and off-line.

• The Printer must have the on-line light illuminated in order to

• When flashing, the on-line light also serves to indicate a print

The Card Input Hopper is where blank cards are loaded.

The Card Output Hopper is where printed cards eject. An Attachable Card Output Hopper is included with the Printer and serves to catch cards once they have finished printing.

• To attach this hopper, simply open the Top Cover of the Printer

for the next print job.

automatically be ejected when the Printer is turned back ON.

print.

error condition.

and slip it over the edge of the Printer’s baseplate.

• Once the Top Cover is closed, it will hold the hopper securely in

place.

Top Cover

Persona C10/M10 ID Card Printer Service Manual (Rev. 4.0)

The Top Cover tilts from front-to-back to open and is how you access the inside of the Printer to load cards and Ribbon. (Note: The Top Cover must be shut in order for the Printer to print.)

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Printer Components: Buttons, Hoppers and Cover (continued)

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Printer Components: Ribbons and Cards

Please note that the Printer requires specialized Ribbons in order to function properly. To order additional Ribbons, contact the authorized reseller.

Caution: Watches, rings, bracelets and other jewelry can damage the Printhead if accidentally bumped against it. For best results, remove such items before installing or removing Ribbons.

The Card Printer has the following Ribbon types available for printing:

Term Description

Standard Resin Black (K) Ribbon

Colored Resin Ribbons

Premium Resin Black (K) Ribbon

Metallic Resin Ribbons

Scratch-off Resin Ribbon

Dye-Sublimation Black (BO) Ribbon

Full-Color (YMCBO) Ribbon

Full-Color (YMCKO) Ribbon

Standard Resin Black (K) Ribbon with no clear overlay panel (produces 1,000 prints)

A variety of Colored Resin Ribbons with no clear overlay panel (produce 1,000 prints)

Premium Resin Black (K) Ribbon with no clear overlay panel (produces 1,000 prints)

Metallic Resin Ribbons with no clear overlay panel (produces 1,000 prints)

Scratch-off Resin Ribbon with no clear overlay panel (produces 1,000 prints)

Dye-Sublimation Black (BO) Ribbon with a clear overlay panel (produces 500 prints)

Full-Color (YMCBO) Ribbon with a dye-sublimation black panel and a clear overlay panel (produces 250 prints)

Full-Color (YMCKO) Ribbon with a resin black panel and a clear overlay panel (produces 250 prints)

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Printer Components: Ribbons and Cards (continued)

Term Description

Clear Overlay Panel

The Ribbons which have a clear overlay panel will print an ID card and place a clear, protective overlay over the card’s printable area. All color or monochrome dye-sublimation cards must have this overlay applied to them.

If it is not applied, the card’s dye-sublimation image will quickly begin to wear or fade.

Be sure the Overlay option within the Printer Driver setup window is selected when printing with Ribbons which have a clear overlay panel.

Note: The only time you should not utilize a Ribbon’s clear overlay panel is if you intend to apply a separate, custom overlaminate to a card immediately after printing.

Resin Black The Ribbons which utilize a resin black, are intended for printing bar codes

onto cards which can be read by both infra-red and visible light bar code scanners.

• Bar codes printed with a dye-sublimation black can only be read by a

visible light bar code scanner. Cards printed solely with monochrome resin text, bar codes or images do not require any type of protective overlay.

• The black monochrome resin Ribbons are available in both a premium

and standard quality. The premium resin black Ribbon provides maximum durability and is ideal for applications (e.g., access control where cards are repeatedly swiped through a magnetic stripe reader).

• The standard resin black Ribbon provides high durability ideal for most

general purpose ID card applications. In addition to a standard black resin Ribbon, several other standard resin Ribbons are available in a variety of spot colors including blue, green, red and metallic gold.

• All monochrome resin Ribbons provide 1,000 prints. The blue, green

and metallic Ribbons are capable of printing bar codes which can be read by visible light bar code scanners only. Bar codes printed with the red and scratch-off Ribbon are not readable.

Persona C10/M10 ID Card Printer Service Manual (Rev. 4.0)

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Section 2: Setup and Installation

Safety Messages (review carefully)

Symbol Critical Instructions for Safety purposes

Danger: Failure to follow these installation guidelines can result in death or

serious injury.

Information that raises potential safety issues is indicated by a warning symbol (as shown to the below).

• To prevent personal injury, refer to the following safety messages

before performing an operation preceded by this symbol.

• To prevent personal injury, always remove the power cord prior to

performing repair Instructions, unless otherwise specified.

• To prevent personal injury, make sure only qualified personnel

perform these Instructions.

Caution: This device is electrostatically sensitive. It may be damaged if

exposed to static electricity discharges.

Information that raises potential electrostatic safety issues is indicated by a warning symbol (as shown to the below).

• To prevent equipment or media damage, refer to the following

safety messages before performing an operation preceded by this symbol.

• To prevent equipment or media damage, observe all established

Electrostatic Discharge (ESD) Instructions while handling cables in or near the Circuit Board and Printhead Assemblies.

• To prevent equipment or media damage, always wear an

appropriate personal grounding device (e.g., a high quality wrist strap grounded to avoid potential damage).

• To prevent equipment or media damage, always remove the

Ribbon and Cards from the Printer before making any repairs, unless otherwise specified.

• To prevent equipment or media damage, take jewelry off of

fingers and hands, as well as thoroughly clean hands to remove oil and debris before working on the Printer.

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Introduction

Thank you for choosing the color Card Printer. This fast, compact Printer has been designed to print high-quality, full-color cards from virtually any Windows® application program. It offers many features which easily allow you to create durable cards complete with high resolution photos, graphics, text, bar codes and more.

To begin using the Printer, please refer to the remainder of this manual. This user’s manual is the complete step-by-step guide to efficiently setting up and printing with the new Card Printer.

Choosing a Good Location

• Place unit in a location with adequate air circulation to prevent internal heat build up.

• Do not place unit near heat sources such as radiators or air ducts or in a place subject to

direct sun-light, excessive dust, mechanical vibration or shock.

• Allow for adequate clearance above the unit to accommodate the height of the unit with

its Top Cover and Printhead Assembly open.

About Moisture Condensation

If the unit is brought directly from a cold to a warm location or is placed in a very damp room, moisture may condense inside the unit. Should this occur, print quality may not be optimum. Leave the unit turned OFF in a warm, dry room for several hours before using. (Note: This will allow the moisture to evaporate.)

Unpacking and Inspection

While unpacking the Card Printer, inspect the carton to ensure that no damage occurred during shipping. Also, make sure the following items are included:

• Printer

• Power Transformer

• Attachable Card Output Hopper

• Software Installation CD

• Warranty Statement and Registration Card

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Connecting the Printer to the Computer

The Card Printer is designed to be used with nearly any IBM-PC or compatible running Windows 3.1x, Windows 95/98 or Windows NT. For best performance, a Pentium™ class computer with 16 MB RAM or higher is recommended.

The Printer is equipped with an ECP-compatible, high-speed Centronics parallel port. (Note: This port is the means through which the Printer receives data from the computer.)

Connect the Printer to the computer with a shielded, bi-directional parallel cable and refer to the following steps:

Step Procedure

1 Connect the Centronics-type parallel side to the Printer. Snap the fastening clips

into place.

2 Connect the other side to the back of the PC at the PARALLEL connector. The

Printer must have its on-line light illuminated to receive data. If the light is not ON, press the on-line button.

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Installing the Windows Printer Driver

The Card Printer can be used with virtually any Microsoft Windows 3.1x, Windows 95/98, Windows NT 4.0 or Windows 2000 software application program. (Note: This is accomplished through what is called a Printer Driver. The Printer Driver is simply software which gives the Printer all the information needed for printing.)

The Printer Driver software is located on the Software Installation CD included with the Printer.

• If you are reading this on the computer screen from the Online User's Guide, you have

already installed the Printer Driver and this guide using this CD.

• If you would like to provide others with these instructions, however, the following

describes how to install the Printer Driver for the first time. The latter part of this section also describes how to install Printer Driver updates.

Note: The Windows 3.1 Printer Driver is not included with the Printer or on the Software Installation CD. If you would like to use this Driver, please contact the authorized reseller.

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Installing the Printer Driver from the Software Installation CD

Step Procedure

1 To install the Printer Driver, close down all other programs and insert the Software

Installation CD into the computer's CD drive. The CD will automatically open and prompt you to click on the photo of the specific Printer model to begin installation.

2 If the CD does not automatically open, use My Computer or Windows Explorer to

view the contents of the CD. Then, double-click on the Setup.exe file listed on the CD.

Follow the on-screen instructions to complete installation. Once installed, the icon for the specific Printer model will appear in the Printers folder.

3 The Online User's Guide will also automatically install along with the Printer Driver.

An icon for this will appear in the Start->Programs->Card Printer folder. Select this icon to open the Online User's Guide any time you have a question about operating the Printer.

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Installing the Printer Driver from the Software Installation CD (continued)

Step Procedure

Click the Start button, point to Settings and select Printers.

Double-click on the Add Printer icon.

3 Follow the on-screen instructions to begin installation. When prompted, click on

the Have Disk button. the Install From Disk window will appear.

a. Click on Browse, navigate to the folder containing the Printer Driver files

you just downloaded and unzipped and click on OK.

b. Click on OK again to close the Install From Disk window, then click on

NEXT.

5 a. Follow the remainder of the on-screen instructions to complete installation.

b. When prompted, do not have Windows print a test print, since you most

likely performed a Printer self test while you were setting up the Printer.

c. Once installed, the Driver's icon will appear in the Printers folder.

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Installing Printer Driver Updates

Occasionally, new Printer Driver versions are released which have new or updated features. Before installing an updated Printer Driver version, always delete the existing Printer Driver version from the system.

Step Procedure

1 To do this, select Start, Programs and point to the Card Printer folder. Then,

select the Uninstall Printer Driver icon for the specific Printer model.

2 Once the existing Printer Driver is deleted, the updated version can be installed.

The best way to get Printer Driver updates is to download them from the reseller's or the Printer manufacturer's website. The following instructions explain how to download and install updated Printer Drivers.

Downloading Printer Driver files

The downloadable Printer Driver files have names ending in .exe and are self-extracting PKZip archives. A PKZip archive is a package, containing one or more files, that has been zipped to make it smaller and provide easy downloading of numerous files simultaneously. An archive that is self-extracting is capable of unzipping itself.

Step Procedure

1 Download the latest Printer Driver version by clicking on the Printer Driver's

highlighted .exe file name on the web site.

2 Save this program to the disk when you are prompted to do so.

4 Once the file has completely downloaded to the computer, unzip the contents of

Click the OK button, then choose the folder in which you would like to save the Printer Driver file. (Note: You may wish to save it in an empty folder to prevent mingling its files with others already on the computer.)

the file by simply double-clicking on it. (Note: The archive will unzip itself, revealing its contents as a new list of files within the folder.)

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Installing the 32-Bit Print Spooler for Windows 95/98

The Card Printer ships with a print utility program called the 32-Bit Print Spooler. (Note: This print spooler is for use only with Windows 95/98.)

• Once installed, the print spooler is located on the Software Installation CD and is able to

process the print jobs and send them to the Printer at consistently faster speeds than if sending print jobs through the Windows print spooler. (Note: This is especially true if printing with an ECP compatible parallel port or if printing off a network.)

• The 32-Bit Print Spooler is ideal for printing a large number of consecutive ID cards, for

printing larger file formats (1 MB or more) or if printing on a somewhat slower computer.

• The 32-Bit Print Spooler can be installed automatically from the Software Installation CD.

To do so, close down all other programs and insert the Software Installation CD into the computer's CD drive.

• The CD will automatically open and prompt you to click on the photo of the specific

Printer model to begin installation. (Note: If the CD does not automatically open, use My Computer or Windows Explorer to view the contents of the CD. Then, double-click on the Setup.exe file listed on the CD.)

• Follow the on-screen instructions to complete installation. Once installed, the 32-Bit Print

Spooler icon will appear in the Start->Programs->Card Printer folder. (Note: Before installing updated 32-Bit Print Spooler versions, always uninstall the existing print spooler version from the system. To do this, simply select 32-Bit Print Spooler from the list of programs in the Add/Remove Programs Properties window and click on the Add/Remove button.)

• To print with the 32-Bit Print Spooler, you must select the Fast 32-bit Spooler option

from within the Printer Driver setup window as described in Section III. When this option is selected, the print spooler will automatically open and close with the start and finish of each print job. Note: You can also manually open the 32-Bit Print Spooler simply by selecting its icon from the Start->Programs->Card Printer folder.

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Installing the 32-Bit Print Spooler for Windows 95/98 (continued)

When the 32-Bit Print Spooler is running, its icon will appear in the Windows Task Bar. During a print job, it is sometimes helpful to click on this icon to bring the 32-Bit Print Spooler status window to the foreground of the application. This window provides a number of details about the print jobs being sent to the Printer.

Term Description

Current Job

tab

The Current Job tab tells you the name and size of the file printing, the progress of the overall print job, as well as the total number of copies left to print.

It also provides buttons which allow you to pause or cancel the print job at any time during the printing process.

Settings tab The Settings tab tells you the port and Printer to which you are printing

and allows you to configure the timeout settings. In most instances, these settings will rarely need to be changed.

This tab also provides two other options called Save last job for

reprint and Direct to Port Mode.

Save last job for reprint

option

When the Save last job for reprint option is selected, the 32-Bit Print Spooler will automatically save the last print job you sent to the Printer and allow you to instantly reprint the job without the delay of having to reprocess it.

The print job will be saved in the spooler until another print job is sent and saved over it. If you do not wish to save the last print job for reprint, deselect this option.

To print a saved job, simply select the Print button from the spooler’s Current Job tab.

Direct to Port Mode option

The Direct to Port Mode option is selected by default. In most instances, this option allows the spooler to send data to the Printer at its optimum speed. If, however, you experience problems when printing with this option selected, simply deselect it and try the print job again.

Job Queue tab The Job Queue tab appears only when a print job is being sent to the

Printer. This tab tells you the name and status of each job in the queue and shows you the order in which the jobs will print if you have sent multiple jobs to the Printer. A control button is also provided which allows you to delete every job listed in the queue.

To delete the job currently being printed, simply select the Cancel Print button under the Current Job tab.

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Installing the 32-Bit Print Spooler for Windows 95/98 (continued)

Persona C10/M10 ID Card Printer Service Manual (Rev. 4.0)

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Loading Ribbon Into The Printer

Follow these steps to load Ribbon into the Printer:

Step Procedure

1 Remove the Ribbon from its packaging. Do not touch the colored portion of the

Ribbon. Oil or dirt from the hands can impair print quality.

2 The supply end of the Ribbon is the side with the fresh, unused Ribbon on it.

The Ribbon take-up is the other end. Note that the black plug in the supply Ribbon core must be present in order for the Printer to print properly.

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Loading Ribbon Into The Printer (continued)

Step Procedure

3 Open the Top Cover of the Printer by gently grasping the front sides of the

Cover and lifting upward. The Cover will tilt open from front-to-back.

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Loading Ribbon Into The Printer (continued)

Step Procedure

4 Open the Printhead Assembly by gently pulling up on the assembly’s

Release Tab and lifting upward. Allow the assembly to swing completely open.

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Loading Ribbon Into The Printer (continued)

Step Procedure

5 a. Place the supply end of the Ribbon in between the two black Ribbon Drive

Hubs located on the right-hand side of the Printer’s interior.

b. Make certain that the Ribbon is fed from underneath the Ribbon roll. Hint:

The Ribbon Drive Hub nearest you, as you are looking into the Printer from the front, is spring loaded.

c. Use the end of the ribbon supply core to push in this Ribbon Drive Hub

when inserting the ribbon.

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Loading Ribbon Into The Printer (continued)

Step Procedure

6 Place the take-up end of the Ribbon roll in between the two black Ribbon Drive

Hubs located on the left-hand side of the Printer’s interior.

7 Load the Ribbon take-up end of the Ribbon just as you loaded the Ribbon supply

end.

8 When loaded properly, the Ribbon should feed underneath both ends of the

Ribbon roll. Grasp the Release Tab and gently lower the Printhead Assembly to close it.

9 Lift slightly on the Release Tab to latch the assembly shut. Close the Printer’s

Top Cover. When you start to print, the Ribbon Drive Hubs will automatically engage the notches on both cores of the Ribbon roll.

Caution: Do not reverse the Ribbon. Damage may occur to the thermal Printhead!

Persona C10/M10 ID Card Printer Service Manual (Rev. 4.0)

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