FARGO electronic M10, C10 User Manual
Persona® C10/M10 ID Card Printer Service
Manual (Rev. 4.0)
Part Number: L000527
ESTRICTED USE ONLY Fargo Electronics, Inc.
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ersona C10/M10 ID Card Printer Service Manual (Rev. 4.0), property of FARGO
P
Electronics, Incorporated
Copyright 2003, 2004, 2005, 2006 by FARGO Electronics, Incorporated. All rights
reserved. Printed in the United States of America. Exclusive permission is granted to
authorized resellers of FARGO products to reproduce and distribute this copyrighted
document to authorized FARGO customers, who have signed a no disclosure agreement
regarding the restricted, proprietary use of said document.
The revision number for this document will be updated to reflect changes, corrections,
updates and enhancements to this document.
Revision Control
Date Document Title
Number
Revision 4.0 1 May 2004 Persona C10/M10 ID ID Card Printer Service
Manual (Rev. 4.0)
These reference documents were thoroughly reviewed to provide FARGO with professional
and international standards, requirements, guidelines and models for our technical, training
and user documentation. At all times, the Copyright Protection Notice for each document was
adhered to within our FARGO documentation process. This reference to other documents
does not imply that FARGO is an ISO-certified company at this time.
• ANSI/ISO/ASQ Q9001-2000 American National Standard, (sub-title) Quality Management
Systems - Requirements (published by the American Society of Quality, Quality Press,
P.O. Box 3005, Milwaukee, Wisconsin 53201-3005)
• The ASQ ISO 9000:2000 Handbook
(editors, Charles A. Cianfrani, Joseph J. Tsiakals
and John E. West. Second Edition. published by the American Society of Quality, Quality
Press, 600 N. Plankinton Avenue, Milwaukee, Wisconsin 53203)
• Juran's Quality Handbook
(editors, Joseph M. Juran and A. Blanton Godfrey. Fifth
Edition, McGraw-Hill)
Any questions regarding changes, corrections, updates or enhancements to this document.
Please contact:
FARGO Electronics, Incorporated
Support Services
6533 Flying Cloud Drive
Eden Prairie, MN 55344 (USA)
(952) 941-9470
(800) 459-5636
FAX: (952) 941-7836
www.fargo.com
E-mail: sales@fargo.com
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Table of Contents
Introduction ___________________________________________________________________ 7
How to use the manual__________________________________________________________ 7
Safety Messages (review carefully)________________________________________________ 8
Section 1: Specifications _________________________________________________________ 9
Safety Messages (review carefully)________________________________________________ 9
Technical Specifications _______________________________________________________ 10
Functional Specifications_______________________________________________________ 12
Printer Components: Buttons, Hoppers and Cover_________________________________ 12
Printer Components: Ribbons and Cards ________________________________________ 14
Section 2: Setup and Installation_________________________________________________ 16
Safety Messages (review carefully)_______________________________________________ 16
Introduction _________________________________________________________________ 17
Choosing a Good Location ___________________________________________________ 17
About Moisture Condensation_________________________________________________ 17
Unpacking and Inspection ____________________________________________________ 17
Connecting the Printer to the Computer ___________________________________________ 18
Installing the Windows Printer Driver_____________________________________________ 19
Installing the Printer Driver from the Software Installation CD _______________________ 20
Installing Printer Driver Updates_______________________________________________ 22
Downloading Printer Driver files ______________________________________________ 22
Installing the 32-Bit Print Spooler for Windows 95/98______________________________ 23
Loading Ribbon Into The Printer_________________________________________________ 26
Loading Cards into the Printer_________________________________________________ 31
Powering-up the Printer________________________________________________________ 34
Applying Power____________________________________________________________ 34
Printing a Self Test _________________________________________________________ 36
Section 3: Troubleshooting the Printer____________________________________________ 37
Resolving problems with General Printer Operation________________________________ 37
Resolving problems with the flashing Online LED light_____________________________ 38
Resolving problems with the flashing On/Cancel LED light _________________________ 39
Resolving problems with Windows 95/98 printing capabilities _______________________ 39
Resolving problems with Ribbon winding and printing _____________________________ 40
Resolving problems with the Card Jams _________________________________________ 41
Resolving problems with the Ribbon Jams _______________________________________ 42
Resolving problems (related to the Printer stopping or making strange sounds) __________ 43
Resolving problems with Ribbon winding and printing _____________________________ 44
Resolving problems with torn or broken Ribbons__________________________________ 45
Resolving problems with streaks in Prints________________________________________ 46
Resolving problems with Print blotches or small voids______________________________ 46
Resolving problems with pixelated Photos on ID cards _____________________________ 47
Resolving problems with card feeding and Online LED blinking______________________ 48
Section 4: Printer Driver Setup__________________________________________________ 49
Safety Messages (review carefully)_______________________________________________ 49
Installing the Printer Driver_____________________________________________________ 50
Using the Color ID Card II Printer Advanced Document Settings _______________________ 51
Selecting Paper/Output ________________________________________________________ 52
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Selecting Card Size _________________________________________________________ 52
Determining the number of Copies _____________________________________________ 53
Selecting the Default Graphic Resolution ________________________________________ 54
Document Options____________________________________________________________ 55
Selecting Ribbon Type_________________________________________________________ 55
Selecting from the Ribbon Type options_________________________________________ 56
Selecting from the Color Matching options_______________________________________ 58
Using the Image Controls ______________________________________________________ 60
Controlling the Dye-Sub Intensity (YMCB) ______________________________________ 61
Controlling the Resin Heat ___________________________________________________ 62
Using the default Dither Mode ________________________________________________ 63
Selecting the K Panel Graphics Mode option _____________________________________ 64
Selecting K Panel Only (95%) / (99%) __________________________________________ 65
Selecting the Print Edge-to-Edge option _________________________________________ 66
Selecting the Rotate 180 Degrees option_________________________________________ 67
Selecting the Overlay option __________________________________________________ 68
Using the Magnetic Encoding Options ____________________________________________ 70
Using the Magnetic Encoding Mode option ______________________________________ 71
Selecting the Magnetic Track Options___________________________________________ 72
Selecting the Track Bit Density option __________________________________________ 73
Selecting the Track LRC Generation option ______________________________________ 74
Selecting the Track Character Size option________________________________________ 75
Selecting the Track Character Parity option ______________________________________ 76
Selecting the Track Character ASCII Offset option ________________________________ 77
Selecting the Shift Data Left option ____________________________________________ 78
Selecting the Verify Magnetic Encoding option ___________________________________ 79
Reviewing ISO Track Locations _______________________________________________ 80
Sending Track Information ___________________________________________________ 81
Entering Track Information ___________________________________________________ 81
Reviewing Tracks 1, 2, and 3 (in Table format) ___________________________________ 82
Reviewing the Track Data Note________________________________________________ 82
Reviewing the ASCII Code and Character Table __________________________________ 83
Selecting Smart Clipping Rectangle ____________________________________________ 84
Selecting the Disable Printing option ___________________________________________ 85
Selecting the Calibration window ________________________________________________ 86
Using the Image Placement controls ____________________________________________ 87
Selecting the Self Test button _________________________________________________ 89
Selecting Write Direct to Port _________________________________________________ 89
Printing a Card_______________________________________________________________ 90
Section 5: Diagnostic Tools, Calibration, and Interface Information____________________ 91
Safety Messages (review carefully)_______________________________________________ 91
Calibrating the Printhead _______________________________________________________ 93
Adjusting the RP1 Potentiometer ______________________________________________ 93
Aligning the Headlift Sensor __________________________________________________ 94
Positioning the Headlift Cam__________________________________________________ 94
Making Mechanical Adjustments to the Printhead _________________________________ 95
Calibrating the Ribbon Sensor________________________________________________ 100
Adjusting the RP2 Potentiometer _____________________________________________ 101
Adjusting the RP2 Potentiometer _____________________________________________ 102
Calibrating the Left Card Sensor ______________________________________________ 103
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Adjusting the RP3 Potentiometer _____________________________________________ 103
Aligning the Stepper Motor__________________________________________________ 104
Calibrating the Ribbon ID Sensor Board________________________________________ 105
Calibrating the Ribbon ID Sensor Board________________________________________ 106
Calibrating the Ribbon ID Sensor Board________________________________________ 107
Interfacing Information _______________________________________________________ 108
Centronics-type Parallel Interface _____________________________________________ 108
Section 6: Parts Replacement __________________________________________________ 112
Safety Messages (review carefully)______________________________________________ 112
Reviewing the Drawing Index________________________________________________ 114
Reviewing the Print Circuit Board Cable Connector Locations ______________________ 115
Replacing the Rear Pivot Cover (830168)_______________________________________ 116
Replacing the Front Cover Assembly (830182-02)________________________________ 117
Replacing the Print Circuit Board (140300) _____________________________________ 118
Replacing the Power Circuit Board (140302) ____________________________________ 119
Replacing the Printhead Assembly (820102) ____________________________________ 120
Replacing the Printhead Harness Assembly (830162-00) ___________________________ 121
Replacing the Ribbon Sensor Board Assembly (830151) ___________________________ 123
Replacing the Cleaning Roller Assembly (830177) _______________________________ 124
Replacing the Front Panel Board Assembly (830164) _____________________________ 125
Replacing the Left Card Sensor Assembly (830135) ______________________________ 126
Replacing the Headlift Motor Assembly (830143) ________________________________ 127
Replacing the Card Feed Assembly (830145) ____________________________________ 128
Replacing the Ribbon Drive Assembly (830147) _________________________________ 129
Replacing the Slotted Sensor Mount Assembly (830149)___________________________ 130
Replacing the Lid Sensor Assembly (830150) ___________________________________ 131
Replacing the Stepper Motor Assembly (810113)_________________________________ 132
Replacing the Ribbon ID Sensor Board Assembly (763173-2)_______________________ 133
Replacing the Card Feed Switch Assembly (830136) ______________________________ 134
Replacing the LED Board Assembly (830133)___________________________________ 134
Replacing the Platen Roller (810261) __________________________________________ 135
Replacing the Card Input Roller (810262)_______________________________________ 136
Replacing the Left Card Input Roller __________________________________________ 137
Replacing the Card Feed Roller (810304)_______________________________________ 138
Replacing the Magnetic Head Assembly (High-Coercivity: 83019012 or Low Coercivity:
83019012) _______________________________________________________________ 139
Installing the New Magnetic Head Assembly ____________________________________ 140
Section 7: Maintenance and Cleaning____________________________________________ 141
Safety Messages (review carefully)______________________________________________ 141
Supplies Required _________________________________________________________ 143
Standard Printhead Cleaning _________________________________________________ 144
Expanded Printhead Cleaning ________________________________________________ 145
Cleaning the Printer Case ___________________________________________________ 146
Cleaning the Inside of the Printer _____________________________________________ 146
Cleaning the Card Feed Rollers_______________________________________________ 147
Cleaning the Drive Roller ___________________________________________________ 148
Maintaining the Cleaning Rollers _____________________________________________ 149
Section 8: Packing the C10/M10 Card Printer_____________________________________ 150
Section 9: Board Level Diagnostics ______________________________________________ 151
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Sensor Testing ______________________________________________________________ 151
Reviewing the Motor Voltages (when active) ____________________________________ 151
Section 10: FARGO Technical Support __________________________________________ 152
Contacting FARGO Technical Support___________________________________________ 152
Section 11: Reviewing C10 and M10 Spare Parts List ______________________________ 153
Glossary of Terms ____________________________________________________________ 154
Index _______________________________________________________________________ 175
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Introduction
How to use the manual
The C10/M10 ID Card Printer Service Manual (Rev. 4.0) is, in fact, the troubleshooting and
field service manual for the entire C10/M10 Card Printer. The manual is designed to provide
installers and technicians with quick, efficient lookup of related procedures, components, and
terms. The manual can be used effectively in either soft or hard copy, depending on the
preference of the installer or technician.
Manual Description
Glossary of Terms, and
Technical/Functional
Specifications (hyper-linked)
Table of Contents (hyperlinked)
Troubleshooting,
Replacement, Removal,
Diagnostic, and Navigation
Procedures (in hyper-linked
Sections)
Cross-Referencing (hyperlinked)
Comprehensive Index
(hyper-linked)
You can go directly to the Glossary of Terms, Technical
Specifications, and Functional Specifications to learn how
to use the processes, procedures, functions, and windows
for the C10/M10 Card Printer within concise, correlative
Tables.
You can use the automated Table of Contents to quickly
locate, for example, an error message, a procedure, the
index, or an appendix.
You can go directly to Specifications, General
Troubleshooting, Printer Adjustments, Parts Replacement,
Printer Packing, and Board Level Diagnostics to find
troubleshooting, removal, and replacement procedures.
The section titles are always labeled according to their
function for consistent usage.
You can use the cross-referencing links to quickly locate,
for example, an error message or a procedure.
You can use the COMPREHENSIVE INDEX to quickly
locate information on the C10/M10 Card Printer, relating to
a specification, a procedural step, a window or screen, a
component, a term, a qualifier, or a related feature to this
printer.
Appendices You can use Appendix A and B to locate information
relating to engineering drawings and technical updates,
which are specific to the C10/M10 Card Printer.
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Safety Messages (review carefully)
Symbol Critical Instructions for Safety purposes
Danger: Failure to follow these installation guidelines can result in death or
serious injury.
Information that raises potential safety issues is indicated by a warning
symbol (as shown to the below).
• To prevent personal injury, refer to the following safety messages
before performing an operation preceded by this symbol.
• To prevent personal injury, always remove the power cord prior to
performing repair procedures, unless otherwise specified.
• To prevent personal injury, make sure only qualified personnel
perform these procedures.
Caution: This device is electrostatically sensitive. It may be damaged if
exposed to static electricity discharges.
Information that raises potential electrostatic safety issues is indicated
by a warning symbol (as shown to the below).
• To prevent equipment or media damage, refer to the following
safety messages before performing an operation preceded by this
symbol.
• To prevent equipment or media damage, observe all established
Electrostatic Discharge (ESD) procedures while handling cables in
or near the Circuit Board and Printhead Assemblies.
• To prevent equipment or media damage, always wear an
appropriate personal grounding device (e.g., a high quality wrist
strap grounded to avoid potential damage).
• To prevent equipment or media damage, always remove the
C10/M10 Ribbon and Cards from the printer before making any
repairs, unless otherwise specified.
• To prevent equipment or media damage, take jewelry off of
fingers and hands, as well as thoroughly clean hands to remove oil
and debris before working on the printer.
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Section 1: Specifications
Safety Messages (review carefully)
Symbol Critical Instructions for Safety purposes
Danger: Failure to follow these installation guidelines can result in death or
serious injury.
Information that raises potential safety issues is indicated by a warning
symbol (as shown to the below).
• To prevent personal injury, refer to the following safety messages
before performing an operation preceded by this symbol.
• To prevent personal injury, always remove the power cord prior to
performing repair Instructions, unless otherwise specified.
• To prevent personal injury, make sure only qualified personnel
perform these Instructions.
Caution: This device is electrostatically sensitive. It may be damaged if
exposed to static electricity discharges.
Information that raises potential electrostatic safety issues is indicated
by a warning symbol (as shown to the below).
• To prevent equipment or media damage, refer to the following
safety messages before performing an operation preceded by this
symbol.
• To prevent equipment or media damage, observe all established
Electrostatic Discharge (ESD) Instructions while handling cables in
or near the Circuit Board and Printhead Assemblies.
• To prevent equipment or media damage, always wear an
appropriate personal grounding device (e.g., a high quality wrist
strap grounded to avoid potential damage).
• To prevent equipment or media damage, always remove the
Ribbon and Cards from the Printer before making any repairs,
unless otherwise specified.
• To prevent equipment or media damage, take jewelry off of
fingers and hands, as well as thoroughly clean hands to remove oil
and debris before working on the Printer.
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Technical Specifications
Term Description
Print Method Dye-sublimation / resin thermal transfer
Print Resolution 300 x 300 dpi
Print Speed Approximately 40 seconds per full-color card
Colors Up to 16.7 million or black, red, blue, green and gold
spot colors
Printing Area Standard CR-80 Card:
Card Size: 3.375L (86mm) x 2.125W (54mm)
Print Area: 3.375L (86mm) x 2.125W (54mm)
Accepted Card Width 2.1 to 2.13 W (53mm to 54mmW)
Accepted Card Length 3.25 to 3.37 L (82mm to 86mmL)
Accepted Card Thickness .010 to .040 (.254mm to 1.0mm)
Card Types PVC or Polyester cards with polished PVC finish
Card Capacity Accepts up to 50 standard CR-80 PVC Cards. auto or
manual feed
Software Driver Windows Driver included for IBM-PC’s and compatibles
Interface Standard 8-bit Centronics-type parallel (ECP
compatible)
Power Source 100/110/120 VAC, 50/60 Hz
Operating Temperature 65ºF to 80ºF (18ºC to 27ºC)
Humidity Non-condensing 20%-60%
Dimensions 12.19 L x 10.27 W x 5.88 H (310mmL x 261mmW x
149mmH)
Weight 15 lbs. (7 kg)
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Technical Specifications (continued)
Term Description
Agency Listings
• Electrical: UL 1950, CUL C2.2 and TÜV-GS (IEC-950)
• EMI: FCC Class A, CRC c1374 Class A, CISPR 22-B, TÜV-
• EMCCE: Self-certified based on IEC 801-2-3-4,CISPR 22-B
and IEC-950 certification
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Functional Specifications
Printer Components: Buttons, Hoppers and Cover
This illustration shows the features found on the front of the Card Printer.
Term Description
On/Cancel
button
On-line button
Card Input
Hopper
Card Output
Hopper
The On/Cancel button turns the Printer ON and OFF.
• It also serves to cancel the current print job and reset the Printer
• If a card is left within the Printer after a print job is canceled, it will
The On-line button takes the Printer on and off-line.
• The Printer must have the on-line light illuminated in order to
• When flashing, the on-line light also serves to indicate a print
The Card Input Hopper is where blank cards are loaded.
The Card Output Hopper is where printed cards eject. An
Attachable Card Output Hopper is included with the Printer and
serves to catch cards once they have finished printing.
• To attach this hopper, simply open the Top Cover of the Printer
for the next print job.
automatically be ejected when the Printer is turned back ON.
print.
error condition.
and slip it over the edge of the Printer’s baseplate.
• Once the Top Cover is closed, it will hold the hopper securely in
place.
Top Cover
Persona C10/M10 ID Card Printer Service Manual (Rev. 4.0)
The Top Cover tilts from front-to-back to open and is how you
access the inside of the Printer to load cards and Ribbon. (Note:
The Top Cover must be shut in order for the Printer to print.)
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Printer Components: Buttons, Hoppers and Cover (continued)
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Printer Components: Ribbons and Cards
Please note that the Printer requires specialized Ribbons in order to function properly. To
order additional Ribbons, contact the authorized reseller.
Caution: Watches, rings, bracelets and other jewelry can damage the Printhead if
accidentally bumped against it. For best results, remove such items before installing or
removing Ribbons.
The Card Printer has the following Ribbon types available for printing:
Term Description
Standard Resin
Black (K) Ribbon
Colored Resin
Ribbons
Premium Resin
Black (K) Ribbon
Metallic Resin
Ribbons
Scratch-off Resin
Ribbon
Dye-Sublimation
Black (BO) Ribbon
Full-Color
(YMCBO) Ribbon
Full-Color
(YMCKO) Ribbon
Standard Resin Black (K) Ribbon with no clear overlay panel
(produces 1,000 prints)
A variety of Colored Resin Ribbons with no clear overlay panel
(produce 1,000 prints)
Premium Resin Black (K) Ribbon with no clear overlay panel
(produces 1,000 prints)
Metallic Resin Ribbons with no clear overlay panel (produces 1,000
prints)
Scratch-off Resin Ribbon with no clear overlay panel (produces
1,000 prints)
Dye-Sublimation Black (BO) Ribbon with a clear overlay panel
(produces 500 prints)
Full-Color (YMCBO) Ribbon with a dye-sublimation black panel and
a clear overlay panel (produces 250 prints)
Full-Color (YMCKO) Ribbon with a resin black panel and a clear
overlay panel (produces 250 prints)
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Printer Components: Ribbons and Cards (continued)
Term Description
Clear Overlay
Panel
The Ribbons which have a clear overlay panel will print an ID card and
place a clear, protective overlay over the card’s printable area. All color or
monochrome dye-sublimation cards must have this overlay applied to
them.
If it is not applied, the card’s dye-sublimation image will quickly begin to
wear or fade.
Be sure the Overlay option within the Printer Driver setup window is
selected when printing with Ribbons which have a clear overlay panel.
Note: The only time you should not utilize a Ribbon’s clear overlay panel
is if you intend to apply a separate, custom overlaminate to a card
immediately after printing.
Resin Black The Ribbons which utilize a resin black, are intended for printing bar codes
onto cards which can be read by both infra-red and visible light bar code
scanners.
• Bar codes printed with a dye-sublimation black can only be read by a
visible light bar code scanner. Cards printed solely with monochrome
resin text, bar codes or images do not require any type of protective
overlay.
• The black monochrome resin Ribbons are available in both a premium
and standard quality. The premium resin black Ribbon provides
maximum durability and is ideal for applications (e.g., access control
where cards are repeatedly swiped through a magnetic stripe reader).
• The standard resin black Ribbon provides high durability ideal for most
general purpose ID card applications. In addition to a standard black
resin Ribbon, several other standard resin Ribbons are available in a
variety of spot colors including blue, green, red and metallic gold.
• All monochrome resin Ribbons provide 1,000 prints. The blue, green
and metallic Ribbons are capable of printing bar codes which can be
read by visible light bar code scanners only. Bar codes printed with the
red and scratch-off Ribbon are not readable.
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Section 2: Setup and Installation
Safety Messages (review carefully)
Symbol Critical Instructions for Safety purposes
Danger: Failure to follow these installation guidelines can result in death or
serious injury.
Information that raises potential safety issues is indicated by a warning
symbol (as shown to the below).
• To prevent personal injury, refer to the following safety messages
before performing an operation preceded by this symbol.
• To prevent personal injury, always remove the power cord prior to
performing repair Instructions, unless otherwise specified.
• To prevent personal injury, make sure only qualified personnel
perform these Instructions.
Caution: This device is electrostatically sensitive. It may be damaged if
exposed to static electricity discharges.
Information that raises potential electrostatic safety issues is indicated
by a warning symbol (as shown to the below).
• To prevent equipment or media damage, refer to the following
safety messages before performing an operation preceded by this
symbol.
• To prevent equipment or media damage, observe all established
Electrostatic Discharge (ESD) Instructions while handling cables in
or near the Circuit Board and Printhead Assemblies.
• To prevent equipment or media damage, always wear an
appropriate personal grounding device (e.g., a high quality wrist
strap grounded to avoid potential damage).
• To prevent equipment or media damage, always remove the
Ribbon and Cards from the Printer before making any repairs,
unless otherwise specified.
• To prevent equipment or media damage, take jewelry off of
fingers and hands, as well as thoroughly clean hands to remove oil
and debris before working on the Printer.
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Introduction
Thank you for choosing the color Card Printer. This fast, compact Printer has been designed
to print high-quality, full-color cards from virtually any Windows® application program. It
offers many features which easily allow you to create durable cards complete with high
resolution photos, graphics, text, bar codes and more.
To begin using the Printer, please refer to the remainder of this manual. This user’s manual
is the complete step-by-step guide to efficiently setting up and printing with the new Card
Printer.
Choosing a Good Location
• Place unit in a location with adequate air circulation to prevent internal heat build up.
• Do not place unit near heat sources such as radiators or air ducts or in a place subject to
direct sun-light, excessive dust, mechanical vibration or shock.
• Allow for adequate clearance above the unit to accommodate the height of the unit with
its Top Cover and Printhead Assembly open.
About Moisture Condensation
If the unit is brought directly from a cold to a warm location or is placed in a very damp room,
moisture may condense inside the unit. Should this occur, print quality may not be optimum.
Leave the unit turned OFF in a warm, dry room for several hours before using. (Note: This
will allow the moisture to evaporate.)
Unpacking and Inspection
While unpacking the Card Printer, inspect the carton to ensure that no damage occurred
during shipping. Also, make sure the following items are included:
• Printer
• Power Transformer
• Attachable Card Output Hopper
• Software Installation CD
• Warranty Statement and Registration Card
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Connecting the Printer to the Computer
The Card Printer is designed to be used with nearly any IBM-PC or compatible running
Windows 3.1x, Windows 95/98 or Windows NT. For best performance, a Pentium™ class
computer with 16 MB RAM or higher is recommended.
The Printer is equipped with an ECP-compatible, high-speed Centronics parallel port. (Note:
This port is the means through which the Printer receives data from the computer.)
Connect the Printer to the computer with a shielded, bi-directional parallel cable and refer to
the following steps:
Step Procedure
1 Connect the Centronics-type parallel side to the Printer. Snap the fastening clips
into place.
2 Connect the other side to the back of the PC at the PARALLEL connector. The
Printer must have its on-line light illuminated to receive data. If the light is not
ON, press the on-line button.
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Installing the Windows Printer Driver
The Card Printer can be used with virtually any Microsoft Windows 3.1x, Windows 95/98,
Windows NT 4.0 or Windows 2000 software application program. (Note: This is
accomplished through what is called a Printer Driver. The Printer Driver is simply software
which gives the Printer all the information needed for printing.)
The Printer Driver software is located on the Software Installation CD included with the
Printer.
• If you are reading this on the computer screen from the Online User's Guide, you have
already installed the Printer Driver and this guide using this CD.
• If you would like to provide others with these instructions, however, the following
describes how to install the Printer Driver for the first time. The latter part of this section
also describes how to install Printer Driver updates.
Note: The Windows 3.1 Printer Driver is not included with the Printer or on the Software
Installation CD. If you would like to use this Driver, please contact the authorized reseller.
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Installing the Printer Driver from the Software Installation CD
Step Procedure
1 To install the Printer Driver, close down all other programs and insert the Software
Installation CD into the computer's CD drive. The CD will automatically open and
prompt you to click on the photo of the specific Printer model to begin installation.
2 If the CD does not automatically open, use My Computer or Windows Explorer to
view the contents of the CD. Then, double-click on the Setup.exe file listed on the
CD.
Follow the on-screen instructions to complete installation. Once installed, the icon
for the specific Printer model will appear in the Printers folder.
3 The Online User's Guide will also automatically install along with the Printer Driver.
An icon for this will appear in the Start->Programs->Card Printer folder. Select
this icon to open the Online User's Guide any time you have a question about
operating the Printer.
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Installing the Printer Driver from the Software Installation CD (continued)
Step Procedure
1
2
Click the Start button, point to Settings and select Printers.
Double-click on the Add Printer icon.
3 Follow the on-screen instructions to begin installation. When prompted, click on
the Have Disk button. the Install From Disk window will appear.
4
a. Click on Browse, navigate to the folder containing the Printer Driver files
you just downloaded and unzipped and click on OK.
b. Click on OK again to close the Install From Disk window, then click on
NEXT.
5 a. Follow the remainder of the on-screen instructions to complete installation.
b. When prompted, do not have Windows print a test print, since you most
likely performed a Printer self test while you were setting up the Printer.
c. Once installed, the Driver's icon will appear in the Printers folder.
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Installing Printer Driver Updates
Occasionally, new Printer Driver versions are released which have new or updated features.
Before installing an updated Printer Driver version, always delete the existing Printer Driver
version from the system.
Step Procedure
1 To do this, select Start, Programs and point to the Card Printer folder. Then,
select the Uninstall Printer Driver icon for the specific Printer model.
2 Once the existing Printer Driver is deleted, the updated version can be installed.
The best way to get Printer Driver updates is to download them from the
reseller's or the Printer manufacturer's website. The following instructions explain
how to download and install updated Printer Drivers.
Downloading Printer Driver files
The downloadable Printer Driver files have names ending in .exe and are self-extracting
PKZip archives. A PKZip archive is a package, containing one or more files, that has been
zipped to make it smaller and provide easy downloading of numerous files simultaneously.
An archive that is self-extracting is capable of unzipping itself.
Step Procedure
1 Download the latest Printer Driver version by clicking on the Printer Driver's
highlighted .exe file name on the web site.
2 Save this program to the disk when you are prompted to do so.
3
4 Once the file has completely downloaded to the computer, unzip the contents of
Click the OK button, then choose the folder in which you would like to save the
Printer Driver file. (Note: You may wish to save it in an empty folder to prevent
mingling its files with others already on the computer.)
the file by simply double-clicking on it. (Note: The archive will unzip itself,
revealing its contents as a new list of files within the folder.)
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Installing the 32-Bit Print Spooler for Windows 95/98
The Card Printer ships with a print utility program called the 32-Bit Print Spooler. (Note: This
print spooler is for use only with Windows 95/98.)
• Once installed, the print spooler is located on the Software Installation CD and is able to
process the print jobs and send them to the Printer at consistently faster speeds than if
sending print jobs through the Windows print spooler. (Note: This is especially true if
printing with an ECP compatible parallel port or if printing off a network.)
• The 32-Bit Print Spooler is ideal for printing a large number of consecutive ID cards, for
printing larger file formats (1 MB or more) or if printing on a somewhat slower computer.
• The 32-Bit Print Spooler can be installed automatically from the Software Installation CD.
To do so, close down all other programs and insert the Software Installation CD into the
computer's CD drive.
• The CD will automatically open and prompt you to click on the photo of the specific
Printer model to begin installation. (Note: If the CD does not automatically open, use My
Computer or Windows Explorer to view the contents of the CD. Then, double-click on the
Setup.exe file listed on the CD.)
• Follow the on-screen instructions to complete installation. Once installed, the 32-Bit Print
Spooler icon will appear in the Start->Programs->Card Printer folder. (Note: Before
installing updated 32-Bit Print Spooler versions, always uninstall the existing print spooler
version from the system. To do this, simply select 32-Bit Print Spooler from the list of
programs in the Add/Remove Programs Properties window and click on the
Add/Remove button.)
• To print with the 32-Bit Print Spooler, you must select the Fast 32-bit Spooler option
from within the Printer Driver setup window as described in Section III. When this option
is selected, the print spooler will automatically open and close with the start and finish of
each print job. Note: You can also manually open the 32-Bit Print Spooler simply by
selecting its icon from the Start->Programs->Card Printer folder.
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Installing the 32-Bit Print Spooler for Windows 95/98 (continued)
When the 32-Bit Print Spooler is running, its icon will appear in the Windows Task Bar.
During a print job, it is sometimes helpful to click on this icon to bring the 32-Bit Print Spooler
status window to the foreground of the application. This window provides a number of details
about the print jobs being sent to the Printer.
Term Description
Current Job
tab
The Current Job tab tells you the name and size of the file printing, the
progress of the overall print job, as well as the total number of copies
left to print.
It also provides buttons which allow you to pause or cancel the print job
at any time during the printing process.
Settings tab The Settings tab tells you the port and Printer to which you are printing
and allows you to configure the timeout settings. In most instances,
these settings will rarely need to be changed.
This tab also provides two other options called Save last job for
reprint and Direct to Port Mode.
Save last job
for reprint
option
When the Save last job for reprint option is selected, the 32-Bit Print
Spooler will automatically save the last print job you sent to the Printer
and allow you to instantly reprint the job without the delay of having to
reprocess it.
The print job will be saved in the spooler until another print job is sent
and saved over it. If you do not wish to save the last print job for reprint,
deselect this option.
To print a saved job, simply select the Print button from the spooler’s
Current Job tab.
Direct to Port
Mode option
The Direct to Port Mode option is selected by default. In most
instances, this option allows the spooler to send data to the Printer at
its optimum speed. If, however, you experience problems when printing
with this option selected, simply deselect it and try the print job again.
Job Queue tab The Job Queue tab appears only when a print job is being sent to the
Printer. This tab tells you the name and status of each job in the queue
and shows you the order in which the jobs will print if you have sent
multiple jobs to the Printer. A control button is also provided which
allows you to delete every job listed in the queue.
To delete the job currently being printed, simply select the Cancel Print
button under the Current Job tab.
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Installing the 32-Bit Print Spooler for Windows 95/98 (continued)
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Loading Ribbon Into The Printer
Follow these steps to load Ribbon into the Printer:
Step Procedure
1 Remove the Ribbon from its packaging. Do not touch the colored portion of the
Ribbon. Oil or dirt from the hands can impair print quality.
2 The supply end of the Ribbon is the side with the fresh, unused Ribbon on it.
The Ribbon take-up is the other end. Note that the black plug in the supply
Ribbon core must be present in order for the Printer to print properly.
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Loading Ribbon Into The Printer (continued)
Step Procedure
3 Open the Top Cover of the Printer by gently grasping the front sides of the
Cover and lifting upward. The Cover will tilt open from front-to-back.
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Loading Ribbon Into The Printer (continued)
Step Procedure
4 Open the Printhead Assembly by gently pulling up on the assembly’s
Release Tab and lifting upward. Allow the assembly to swing completely
open.
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Loading Ribbon Into The Printer (continued)
Step Procedure
5 a. Place the supply end of the Ribbon in between the two black Ribbon Drive
Hubs located on the right-hand side of the Printer’s interior.
b. Make certain that the Ribbon is fed from underneath the Ribbon roll. Hint:
The Ribbon Drive Hub nearest you, as you are looking into the Printer
from the front, is spring loaded.
c. Use the end of the ribbon supply core to push in this Ribbon Drive Hub
when inserting the ribbon.
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Loading Ribbon Into The Printer (continued)
Step Procedure
6 Place the take-up end of the Ribbon roll in between the two black Ribbon Drive
Hubs located on the left-hand side of the Printer’s interior.
7 Load the Ribbon take-up end of the Ribbon just as you loaded the Ribbon supply
end.
8 When loaded properly, the Ribbon should feed underneath both ends of the
Ribbon roll. Grasp the Release Tab and gently lower the Printhead Assembly to
close it.
9 Lift slightly on the Release Tab to latch the assembly shut. Close the Printer’s
Top Cover. When you start to print, the Ribbon Drive Hubs will automatically
engage the notches on both cores of the Ribbon roll.
Caution: Do not reverse the Ribbon. Damage may occur to the thermal Printhead!
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