FARGO electronic HDP700 User Manual
HDP700 Series Card Printer Technical
Service and Maintenance Manual
Notices
HDP700 Series Card Printer Technical
Service and Maintenance Manual
This manual is intended for use by service and maintenance personnel who desire more technical information than is contained in the online
User's Guide. It contains diagnostics, calibration, and parts replacement procedures. Refer to the online User's Guide, included with the printer, for
instructions on general setup, installing supplies and standard operation.
The information in this document is subject to change without notice.
NO WARRANTY OF ANY KIND WITH REGARD TO THIS MATERIAL, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
No liability is assumed for errors contained herein or for incidental damages in connection with the furnishing, performance, or use of this material.
This document contains proprietary information, which is protected by copyright. All rights are reserved. No part of this document may be
photocopied, reproduced, or translated into another language without prior written consent.
Patent Pending
Trademark Acknowledgements
PolyGuard and SmartGuard (TM) are trademarks of FARGO Electronics, Inc.
FARGO is a registered trademark of FARGO Electronics, Inc.
IBM is a registered trademark of International Business Machines Corporation.
Windows is a registered trademark of Microsoft Corporation.
All other trademarks are the property of their respective owners.
6533 Flying Cloud Drive
Eden Prairie, Minnesota 55344 U.S.A.
(952) 941-9470 (phone)
(800) 459-5636 (toll free)
(952) 941-7836 (fax)
www.fargo.com
© 2001 FARGO Electronics, Inc. All Rights Reserved
SL1132, Edition 3.0, No. 091001.
FARGO Electronics, Incorporated
Table of Contents
SPECIFICATIONS.............................................................................................................. 1-1
Regulatory Compliances ............................................................................................... 1-1
Agency Listings ............................................................................................................ 1-2
Technical Specifications ................................................................................................ 1-2
GENERAL TROUBLESHOOTING ...................................................................................... 2-1
2.1 Contacting FARGO Technical Support ............................................................... 2-1
2.2 LCD Display Messages ..................................................................................... 2-2
2.3 Communications Errors..................................................................................... 2-4
2.3.1 System does not meet requirements......................................................... 2-4
2.3.2 A driver or application is conflicting with the FARGO driver......................... 2-4
2.3.3 Using an inadequate data cable................................................................ 2-4
2.3.4 Interference from an external device .........................................................2-4
2.3.5 Cannot print from application ....................................................................2-4
2.3.6 Parallel port mode set incorrectly.............................................................. 2-4
2.3.7 Inadequate hard drive space .................................................................... 2-4
2.4 Card Feed Errors .............................................................................................. 2-6
2.4.1 Two or more cards are feeding at the same time or cards
are feeding improperly...................................................................... 2-6
2.4.2 Card is stalling on or at the feed rollers ......................................................2-6
2.4.3 Card jamming on the Flipper Table ........................................................... 2-6
2.4.4 Printer is unable to align flipper................................................................. 2-6
2.4.5 Card feeds improperly off the Flipper Table............................................... 2-6
2.5 Encoding Errors ................................................................................................. 2-7
2.5.1 No ENC Response .................................................................................. 2-7
2.5.2 No Mag Encoder ......................................................................................2-7
2.5.3 Mag Encode Failed.................................................................................. 2-7
2.5.4 Card Jam: Mag........................................................................................ 2-7
2.5.5 No Smart Encoder................................................................................... 2-7
2.5.6 Smart Encode Failed ............................................................................... 2-7
2.5.7 Card Jam: Smart ..................................................................................... 2-7
2.5.8 Unable to read encoded data.................................................................... 2-7
2.5.9 Data intended for the magnetic stripe was printed on the card ....................2-8
2.6 Printing Process Errors ..................................................................................... 2-9
2.6.1 Aligning Ribbon Error ............................................................................... 2-9
2.6.2 Print Ribbon ............................................................................................ 2-9
2.6.3 Print Ribbon Out ...................................................................................... 2-9
2.6.4 Wrong Print Ribbon ..................................................................................2-9
2.6.5 Head Lift ................................................................................................. 2-9
2.6.6 Printer pausing between panels................................................................ 2-9
2.6.7 Printhead Temp .....................................................................................2-10
2.6.8 Printer Open..........................................................................................2-10
2.7 Transfer Process Errors ..................................................................................2-11
2.7.1 Transfer Film Drive Error ........................................................................2-11
2.7.2 Laminator Cooling Error.........................................................................2-11
2.7.3 Card Jam ..............................................................................................2-11
2.7.4 Temperature Timeout .............................................................................2-12
2.7.5 Transfer Lift ...........................................................................................2-12
2.8 Output Errors..................................................................................................2-13
2.8.1 Cards feed into the Output Stacker, but are not lifted up into place............2-13
2.9 Diagnosing Image Problems ............................................................................2-14
2.9.1 Pixel Failure ..........................................................................................2-14
2.9.2 Card Surface Debris ..............................................................................2-14
2.9.3 Incorrect Image Darkness ......................................................................2-15
2.9.4 Ribbon Wrinkle ......................................................................................2-16
2.9.5 Excessive Resin Printing ........................................................................2-17
2.9.6 Incomplete Resin Printing ....................................................................... 2-17
2.9.7 HDP Film Wrinkle ..................................................................................2-18
2.9.8 Incomplete Transfer ...............................................................................2-19
2.9.9 Image Placement...................................................................................2-20
2.9.10 Poor Image Quality................................................................................2-21
2.9.11 Image Washout on Film .........................................................................2-21
2.9.12 Registration problems ............................................................................2-22
2.9.13 Image Skewed on the Card....................................................................2-22
PRINTER ADJUSTMENTS ................................................................................................. 3-1
Safety Messages .......................................................................................................... 3-1
3.1 Fine Tuning the Card Separator Adjustment Assembly ........................................3-2
3.2 Using FARGO HDP Technology to Print on Alternate Card Stocks....................... 3-2
3.3 Device Options Tab .......................................................................................... 3-5
3.3.1 Ribbon Type............................................................................................ 3-5
3.3.2 Color Matching........................................................................................ 3-5
3.3.3 Resin Dither ............................................................................................ 3-6
3.3.4 Print Both Sides....................................................................................... 3-6
3.3.5 Split 1 Set of Ribbon Panels ..................................................................... 3-6
3.3.6 Print Back Side Only................................................................................ 3-6
3.3.7 Rotate Front 180 Degrees ........................................................................ 3-6
3.3.8 Rotate Back 180 Degrees ........................................................................ 3-6
3.3.9 Disable Printing ....................................................................................... 3-6
3.3.10 Buffer Single Card ................................................................................... 3-6
3.4 Image Color Tab............................................................................................... 3-7
3.5 Image Transfer Tab .......................................................................................... 3-8
3.5.1 Image Position .........................................................................................3-8
3.5.2 Transfer Dwell Time and Temperature ...................................................... 3-9
3.5.3 Flattener Temperature ............................................................................. 3-9
3.6 K Panel Resin Tab..........................................................................................3-10
3.6.1 Defining an Area....................................................................................3-12
3.7 Magnetic Encoding .........................................................................................3-15
3.7.1 Overview...............................................................................................3-15
3.7.2 Encoding Mode/ Coercivity/ Magn etic Track Selection..............................3-15
3.7.3 Magnetic Track Options .........................................................................3-16
3.7.4 Verification ............................................................................................3-16
3.7.5 Shift Data Left .......................................................................................3-16
3.7.6 ISO Track Locations ..............................................................................3-16
3.7.7 Sending Track Information ......................................................................3-17
3.8 Card Tab........................................................................................................3-19
3.8.1 Card Size ..............................................................................................3-19
3.8.2 Card Type .............................................................................................3-19
3.8.3 Orientation ............................................................................................3-20
3.8.4 Copies ..................................................................................................3-20
3.8.5 Test Print ..............................................................................................3-20
3.8.6 About ....................................................................................................3-20
3.9 Cleaning the Printer........................................................................................3-20
3.9.1 Cleaning the Printhead...........................................................................3-20
3.9.2 Cleaning the Platen Rollers ....................................................................3-20
3.9.3 Clean the Inside of the Printer .................................................................3-21
3.9.4 Clean the Cleaning Rollers .....................................................................3-21
PARTS REP LACEMENT ....................................................................................................4-1
4.1 Removing the Covers ........................................................................................ 4-3
4.1.1 Print Station Cover................................................................................... 4-3
4.1.2 Front Transfer Cover................................................................................ 4-3
4.1.3 Rear Transfer Cover ................................................................................4-3
4.1.4 Base Module Cover ................................................................................. 4-4
4.1.5 Card Input Hopper Cover ......................................................................... 4-4
4.1.6 Card Output Hopper Cover....................................................................... 4-5
4.1.7 Back Cover ............................................................................................. 4-5
4.2 Replacing the Control Panel Assembly Components ...........................................4-6
4.3 Replacing the Printhead Assembly Components .................................................4-7
4.3.1 Printhead (D840854)................................................................................ 4-7
4.3.2 Fan Assembly (840134)........................................................................... 4-7
4.3.3 Head Force Spring (840272) .................................................................... 4-8
4.3.4 Ribbon Deflector (D840638) ..................................................................... 4-8
4.4 Replacing the Print Station Components ............................................................ 4-9
4.4.1 O-Rings (140212) .................................................................................... 4-9
4.4.2 Ribbon Sensor Board Assembly (140407) ...............................................4-10
4.4.3 Encoder Wheel (810492) ........................................................................4-10
4.4.4 Ribbon Sensor Array Assembly (840108) ................................................4-11
4.4.5 Ribbon Supply Motor Assembly (D840980) .............................................4-11
4.4.6 Ribbon Tak e-Up Motor Assembly (D840980)...........................................4-12
4.4.7 Headlift Motor Assembly (840131)..........................................................4-12
4.4.8 Ribbon Supply Encoder Sensor Assembly (D840982) ..............................4-13
4.4.9 Headlift Sensor Assembly (D840983)......................................................4-13
4.5 Replacing the Transfer Station Components .....................................................4-14
4.5.1 Film Drive O-Rings (140212)..................................................................4-14
4.5.2 Encoder Wheel (810492) ........................................................................4-14
4.5.3 Stepper Motor Assembly (840123)..........................................................4-15
4.5.4 Lamination Supply Encoder Sensor Assembly (840135)...........................4-15
4.5.5 Lamination Take-Up Encoder Sensor Assembly (840136) ........................4-16
4.5.6 Lower Film Sensor Assembly (840199)...................................................4-16
4.5.7 Upper Film Sensor Assembly (D841023).................................................4-17
4.5.8 Print Platen Roller (840319) ...................................................................4-17
4.5.9 Transfer Peel Off Bar Assembly (840253) ...............................................4-18
4.5.10 Ribbon Drive Hub (840324) ....................................................................4-18
4.5.11 Transfer Station Assembly (840152).......................................................4-19
4.5.12 Lamination Assembly (840159)...............................................................4-20
4.5.13 Transfer Lift Switch (840142)..................................................................4-21
4.5.14 Transfer Lift Motor (840132) ...................................................................4-21
4.6 Replacing Belt Driven Base Module Components .............................................4-23
4.6.1 Drive Belt – Platen Roller to Card Feed Roller (220071) ...........................4-23
4.6.2 Drive Belt – Card Feed Roller to Card Feed Roller (220082).....................4-23
4.6.3 Stepper Motor Assembly (840164)..........................................................4-24
4.6.4 Compound Grooved Pulley (8402328) ....................................................4-25
4.6.5 Pinch Roller Spring Plate-Front (840354) ................................................4-25
4.6.6 Pinch Roller Spring Plate-Back (840354).................................................4-26
4.6.7 Drive Belt – Tensioner to Platen Roller (F000003) ....................................4-26
4.6.8 Drive Belt – Stepper Motor to Tensioner (F000004) ..................................4-27
4.6.9 Main Pulley – Front (D850190)...............................................................4-27
4.6.10 Main Pulley – Back (D850190) ................................................................4-28
4.6.11 Belt (F000018) .......................................................................................4-29
4.6.12 Base Module (840151) ...........................................................................4-29
4.7 Replacing the Gear Driven Base Module Components......................................4-31
4.7.1 Drive Belt – Platen Roller to Card Feed Roller (220071) ...........................4-31
4.7.2 Drive Belt – Card Feed Roller to Card Feed Roller (220082).....................4-31
4.7.3 Stepper Motor Assembly (840164)..........................................................4-32
4.7.4 Pinch Roller Spring Plate - Front Input Side (840354)............................... 4-33
4.7.5 Pinch Roller Spring Plate - Front Output Side (840354)............................ 4-33
4.7.6 Pinch Roller Spring Plate - Back Output Side (840354) ............................ 4-34
4.7.7 Pinch Roller Spring Plate – Back Input Side (840354) .............................. 4-34
4.7.8 Main Pulley (D850190)...........................................................................4-35
4.7.9 Gear – Card Transport (760330).............................................................4-35
4.7.10 Compound Gear (D841032) ...................................................................4-36
4.7.11 Base Module (840151) ...........................................................................4-36
4.8 Replacing the Card Input Hopper Components.................................................4-38
4.8.1 Flipper Table Home Sensor Board Assembly (140407) ............................4-38
4.8.2 Card Low Sensor Board Assembly (140407) ...........................................4-38
4.8.3 Card Feed Belt (220082) ........................................................................4-39
4.8.4 Cleaning Roller Drive Idler Gear (760401) ...............................................4-39
4.8.5 Card Feed Gear (810271) ......................................................................4-40
4.8.6 Encoding Feed Motor Assembly (840100) ...............................................4-41
4.8.7 Cleaning Roller Assembly (840102)........................................................4-42
4.8.8 Flipper Table Position Stepper Motor (840124) ........................................4-42
4.8.9 Card Feed Motor Assembly (840198)......................................................4-42
4.8.10 Clutch Spring (840285) ..........................................................................4-43
4.8.11 Card Sensor Assembly – Flipper Table (D840624)...................................4-43
4.8.12 Card Feed Sensor (D840625).................................................................4-44
4.8.13 Magnetic Encoder Head (840104) ...........................................................4-44
4.8.14 Encoder Card Sensor (140407) ..............................................................4-45
4.9 Replacing the Power Assembly Components....................................................4-46
4.9.1 Power Switch (120011)..........................................................................4-46
4.9.2 Power Cord Receptacle (130067) ...........................................................4-46
4.9.3 Main Print Board (A000030) ...................................................................4-47
4.9.4 Lamination Board (140402)....................................................................4-47
4.9.5 Power Supply (150240)..........................................................................4-48
4.10 Replacing the Output Stacker Components ......................................................4-48
4.10.1 Output Stacker (D840590)......................................................................4-48
4.10.2 Stacker Full Sensor (140407) .................................................................4-49
4.10.3 Stacker Lift Motor (840130)....................................................................4-49
PACKING YOUR HDP700 CARD PRINTER ........................................................................ 5-1
BOARD LEVEL DIAGNOSTICS.......................................................................................... 6-1
6.1 Board Errors..................................................................................................... 6-1
6.1.1 EE Memory Error..................................................................................... 6-1
6.1.2 EE Checksum Error................................................................................. 6-1
6.1.3 DRAM Memory Error ................................................................................6-1
6.1.4 RAM Memory Error ..................................................................................6-1
6.1.5 FPGA...................................................................................................... 6-1
6.1.6 Update Firmware Now ............................................................................. 6-1
6.2 Sensor Testing ................................................................................................. 6-2
LCD ON-LINE MENU NAVIGATION ....................................................................................7-1
7.1 Entering the LCD On-Line Menu and Selecting an Option ................................... 7-1
7.2 Print Test Image............................................................................................... 7-3
7.3 Setup Printer.................................................................................................... 7-4
7.3.1 Preparing to adjust the Print Offset, Transfer TOF, and Transfer EOF ......... 7-4
7.3.2 Adjusting the Transfer Tension................................................................. 7-5
7.3.2 Aligning the Print Offset............................................................................ 7-5
7.3.3 Setting the Transfer TOF.......................................................................... 7-6
7.3.4 Setting the Transfer EOF ..........................................................................7-7
7.3.5 Adjusting the Film Drive ........................................................................... 7-8
7.3.6 Adjusting the Ribbon Tension ................................................................... 7-8
7.3.7 Adjusting the Ribbon Drive ....................................................................... 7-8
7.3.8 Adjusting the Transfer Temperature .......................................................... 7-8
7.3.9 Setting the Flattener Temperature .............................................................7-8
7.3.20 Setting the Printhead Resistance.............................................................. 7-9
7.3.21 Adjusting the Image Darkness.................................................................. 7-9
7.3.22 Changing the Encoder Settings ................................................................ 7-9
7.3.23 Setting the Magnetic TOF .......................................................................7-10
7.3.15 Adjusting the Flipper Offset ....................................................................7-11
7.3 Show Error Count ...........................................................................................7-11
7.4 Show Card Count ...........................................................................................7-11
7.5 System Upgrade.............................................................................................7-12
FIRMWARE UPDATES ..................................................................................................... A-1
A.1 - The Firmware Updater Application Program .......................................................... A-1
A.2 - Downloading Firmware Updates ........................................................................... A-1
A.3 - Updating Your Printer's Firmware ......................................................................... A-2
A.3.1 To update the Main Firmware: ................................................................. A-2
A.3.2 To update the LCD Firmware:.................................................................. A-3
Specifications
Regulatory Compliances
FCC
The Card Printer complies with the requirements in Part 15 of the FCC rules for a Class B
digital device. These requirements are designed to provide reasonable protection against harmful
interference in a residential installation. If, however, operation of this equipment in a residential
area causes unacceptable interference to radio and TV reception, the operator is required to take
whatever steps are necessary to correct the interference.
FARGO Electronics Inc.
Section
1
UL
The Card Printer is listed under UL 1950 INFORMATION TECHNOLOGY EQUIPMENT.
File Number
E145118, Volume 1, Section 15.
CSA
The printer manufacturer has been authorized by UL to represent the Card Printer as CSA
Certified under CSA Standard 22. 2.
File Number
E145118.
TÜV-GS
The Card Printer has been tested and complies with IEC950 and bears the TÜV-GS mark.
License Number
S9971826.
ITS-EMC
The Card Printer has been tested and complies with EN55022 Class B: 1995 and EN70082-1:
1997 standards for EMI emissions.
License Number
J99032510.
Based on the above testing, the printer manufacturer certifies that the Card Printer complies
with all current EMC directives of the European Community and has placed the CE mark on the
Card Printer.
HDP700 Series Card Printer 1-1
FARGO Electronics Inc.
Agency Listings
Safety Standards
UL 1950, CSA C2.2 No.950-95 and TüV-GS (EN 60950 A1-A4, A11).
Emissions Standards
CE, FCC, CRC c1374, BSMI, ITS (EN 55022 Class B:1995, FCC Class B, EN 70082-1:1997).
Technical Specifications
Printing Method
HDP™ Dye-Sublimation/Resin Thermal Transfer.
Printing Resolution
300 dpi (11.8 dots/mm).
Colors
Up to 16.7 million colors and 256 shades per pixel.
Print Speed-Batch Mode
Approximately 35 seconds (YMC with transfer).
Approximately 41 seconds (YMCK with transfer).
Approximately 60 seconds (HDP720, dual-sided YMCKK with transfer).
Accepted Standard Card Size
CR-80: 3.375 in. x 2.125 in. (85.6mm x 54mm).
CR-90: 3.63 in. x 2.37 in. (92mm x 60mm).
CR-100: 3.88 in. x 2.63 in. (98.5mm x 67mm).
Print Area
Over-the-edge on all accepted standard card sizes.
Maximum Accepted Card Width Range
2.95 in. to 2.33 in. (54mm to 67mm).
Maximum Accepted Card Length Range
3.375 in. to 3.88 in. (85.6mm to 98.5mm).
Accepted Card Thickness
.030 in. (30 mil) to .060 in. (60 mil) (.762mm to 1.524mm).
Accepted Card Types
ABS, PVC, PET, PETG, proximity and smart cards.
Card Capacity
250 cards (30 mil); auto or manual feed.
Memory
8 MB RAM; expandable to 32 MB RAM.
Display
User-friendly, four-line LCD display with Soft key Control Pad.
Software Drivers
Windows 95/ 98/ ME/ NT/ 2000.
1-2 HDP700 Series Card Printer
FARGO Electronics Inc.
System Requirements
IBM-PC or compatible. Windows 95/ 98/ ME/ NT/ 2000. Pentium™ class 133 MHz computer with 32
MB of RAM or higher, 200 MB free hard disk space or higher, and ECP parallel port with DMA
access.
Interface
Centronics parallel, IEEE-1284 Compliant
Operating Temperature
65ºF to 80ºF (18ºC to 27ºC).
HDP Film Storage Temperature
77ºF (25ºC) or lower for no longer than 1.5 years.
Humidity
20% to 80% Non -Condensing.
Dimensions
14.3 in. H x 26.1 in. W x 14.3 in. D (363mm x 663mm x 363mm).
Weight
70 lbs. (31.8kg).
Supply Voltage
100 to 240 V ac.
Supply Frequency
50 Hz/60 Hz.
HDP700 Series Card Printer 1-3
FARGO Electronics Inc.
1-4 HDP700 Series Card Printer
General Troubleshooting
2.1 Contacting FARGO Technical Support
If you have read the suggested Sections of the Technical Service and Maintenance Manual and were unable to
find the answer(s) to your question(s), contact the FARGO Technical Support Group by phone at (952) 941-0050
or by fax at (952) 941-1852 for assistance.
Or, contact FARGO Technical Support via the Web:
http://www.fargo.com/tech_support/contact_tech_support.asp
FARGO Electronics Inc.
Section
2
Position a phone near the printer and computer so we can help troubleshoot the printer. Please have a self-test
and a sample card ready when you call FARGO Technical Support.
HDP700 Series Card Printer 2-1
FARGO Electronics Inc.
The print data sent to the printer is corrupt or has been interrupted. Refer to
Section
2.2 LCD Display Messages
The LCD display shows the current status of the printer. Please refer to the following tables for a complete list
and cause of all possible LCD messages. Note that these tables display the LCD messages in alphabetical order.
If the LCD message is communicating an error or requires an action, these tables will also offer a solution to
what should be done.
LCD Messages
Table 2-1
Message Cause / Solution
Add Cards Indicates there is not an adequ ate supply of cards in the Card Input Hopper.
Aligning Film If this appears as a prompt, the HDP Film is self-aligning to the proper position for
Aligning Ribbon If this appears as a prompt, the print ribbon is self-aligning to the proper position for
Card Jam A card is jammed in the Transfer Station or card flipping area of the printer. See
Card Jam: Flipper A card is jammed in the card flipping area of the printer. See Section 2.4.3.
Card Jam: Mag A card is jammed in the magnetic encoding area of the printer. See Section 2.5.4.
Card Jam: Smart A card is jammed in the smart card encoding area of the printer. See Section 2. 5.7.
Card Jam: Transfer A card is jammed in the Transfer Station of the printer. See Section 2.7.3
Cards Low Indicates there is not an adequate supply of cards in the Card Input Hopper
Data Input The print data sent to the printer is corrupt or has been interrupted. Refer to Section
Data Timeout The print data sent to the printer is corrupt or has been interrupted. Refer to Section
Door/Lever Unlocked You are trying to print with the Front Access Door open or the Release Lever in the
DRAM Memory Error The printer's memory module is bad or not installed properly. See Section 6.1.3
EE Checksum Error Permanent circuit board memory is bad. See Section 6.1.1.
EE Memory Error Permanent circuit board memory is bad. See Section 6.1.2.
Ejecting Used Card The system firmware has detected a card already in the printer and is ejecting it.
Film Out The HDP Film has run out. Install new Film, and press RESUME to continue.
Film (upper)
Film (lower)
Film Sensing The printer was unable to sense the HDP Film properly while printing. See Section
Flipper Alignment Unable to align flipper. See Section 2. 4.4.
FPGA An unexpected hardware error has occurred. See Section 6.1.5.
FPGA Load Fail An unexpected hardware error has occurred. See Section 6.1.5.
FPGA Timeout An unexpected hardware error has occurred. See Section 6.1.5.
Head Lift The printer was unable to raise or lower the Printhead. See Section 2.6.5.
Head Resistance Error Please enter a value for head resistance in the LCD Printer Setup menu. See Section
Head Voltage Error A hardware fault has prevented setting the correct Printhead voltage. See Section
Initializing Indicates the printer is beginning its startup system check.
Mag Encode Failed The magnetic stripe was not encoded properly. See Section 2.5.3.
Multiple Cards Fed Two or more cards fed from the Card Hopper. See Section 2.4.1.
No ENC Response There is no response from the encoder control module. See Section 2.5.1.
No MAG Encoder You are trying to send encoding data, but the printer is not configured with this
No SMART Encoder You are trying to send encoding data, but the printer is not configured with this
Output Hopper Full The output stacker is full of cards; empty the output stacker to avoid a jam.
Pause... Indicates the printer is paused.
Print Data
printing. If this appears as an error see Section 2.7.1.
printing. If this appears as an error see Section 2.6.1.
Section 2.7.3.
2.3.
2.3.
unlocked position. See Section 2.6.8.
The HDP Film is not installed properly, or has run out, jammed, broken, or been
damaged. See Section 2.7.1.
2.7.1.
7.3.20.
7.3.20.
encoder type. See Section 2.5.2.
encoder type. See Section 2.5.6.
2-2 HDP700 Series Card Printer
2.3
Print Ribbon The print ribbon is not installed properly, or has run out, jammed, broken, or been
damaged. See Section 2.6.3.
Print Ribbon Out The print ribbon has run out.
Print Timeout The printer was unable to complete the print process. See Section 2.3.
Printer Open You are trying to print with the Print and/or Transfer Station open. See Section 2.6.8.
Program Exception The system firmware has detected an error while attempting to process the current
print job. See Section 2.3.
RAM Memory Error The printer's memory module is bad or not installed properly. See Section 6.1.4.
Realigning Film Indicates the printer is aligning the HDP Film to the proper position for printing.
Usually occurs after the printer has finished a print job.
Smart Encode Failed The card's smart chip was not encoded properly. See Section 2.5.6.
Starting Self-test Indicates the self-test print is preparing to print.
Printhead Temp The Printhead temperature regulator is not functioning properly. See Section 2.6.7.
Temperature Timeout The Transfer Roller is unable to reach the optimum temperature. See Section 2.7.4.
Testing Memory Indicates the printer's memory is being tested.
Transfer Cooling The printer's Transfer Roller is cooling to the proper temperature. See Section 2.7.2.
Transfer Lift The printer was unable to raise or lower the transfer roller. See Section 2.7.5.
Transfer Timeout The printer was unable to complete image transfer. See Section 2.7
Transfer Warming The Transfer Roller is warming to the proper temperature. See Section 2.7.2
Unable To Feed Card The printer is unable to feed a card from the Card Hopper. See Section 2.4.1
Update Firmware Now The system firmware MUST be updated. See Section 7.5.
Wrong Print Ribbon The print ribbon installed in the printer does not match the ribbon type selected in the
printer driver. See Section 2.6.4
SmartGuard™ Error / Status Messages
FARGO Electronics Inc.
These messages only apply if you are using the printer's optional SmartGuard Security Feature.
Table 2-2
Message Cause / Solution
Access Card Deleted The data on the SmartGuard Access Card was successfully deleted. Press the OK
button to continue.
Access Card Ready The SmartGuard data has successfully been encoded onto the SmartGuard Access
Card. Press the OK button to continue.
Delete Card Data? To delete the SmartGuard Access Card data, press the YES button. To cancel the
deletion process, press the NO button.
Insert Access Card You are trying to print without the SmartGuard Access Card inserted. Insert a valid
SmartGuard Access Card.
Insert New Card To duplicate the SmartGuard Access Card, remove the valid access card, and insert a
blank access card. Then, press the COPY button to complete duplication or press
CANCEL to cancel duplication.
Invalid Access Card The SmartGuard Access Card is invalid or is inserted backwards or up side down.
Insert a valid SmartGuard card or reinsert the card properly with the chip end down
and facing you.
Invalid Password You have entered an invalid SmartGuard password. Re-enter the correct password
using any of the standard keyboard characters.
Reading Access Card Indicates the printer is reading the data from the SmartGuard Access Card.
SmartGuard Disabled The SmartGuard Security Feature has successfully been disabled. You no longer need
to insert an access card to operate the printer. Press the OK button to continue.
SmartGuard Enabled All data has successfully been encoded onto the SmartGuard Access Card. The
SmartGuard Security Feature now protects the printer. From now on, you must insert
a valid access card to operate the printer. Press the OK button to continue.
Writing Access Card Indicates the SmartGuard Access Card is being encoded.
HDP700 Series Card Printer 2-3
FARGO Electronics Inc.
2.3 Communication Errors
Symptom(s): Incorrect output, communications error on PC or printer, stalling, no response from
printer, no job printed, “paper out” error.
2.3.1 System does not meet requirements.
Confirm that the system meets the minimum requirements.
• IBM-PC or compatible.
• Windows 95/98/ME/NT/2000
• Pentium™ class 133 MHz computer with 32 MB of RAM or higher.
• 200 MB free hard disk space or higher.
• ECP parallel port with DMA access.
2.3.2 A driver or application is conflicting with the FARGO driver.
Close the software program and check the printer driver. Reboot the computer. Make sure the printer
driver is installed correctly. (Especially if an obsolete driver was recently removed.) Be sure the correct
setup options within the printer driver are selected. Confirm that the driver is current by checking at
www.fargo.com.
2.3.3 Using an inadequate data cable.
Use a double-shielded parallel cable, no longer than six feet in length. Data transmission failure can
be attributed to a long or faulty parallel cable. Radio frequency interference (RFI) may be the cause if
black resin text appears smeared (or is too dark), colors are misregistered, or the output is garbled. A
double-shielded, I-EEE 1284 compliant cable will reduce the effect of radio emissions from computers,
monitors, and other equipment that may broadcast RFI.
2.3.4 Interference from external device.
Do not use an A/B switch box or other peripheral in line with the parallel cable. If using a switch box
or other peripheral, remove it while testing communication between the computer and the printer. If
needed, replace it once the cause of the interference is determined not to be the switch box or
peripheral. Alternatively, a second parallel port may be added into the computer if a second printer is
required.
2.3.5 Cannot print from application.
• Print a self test from the printer as described in Section 7.2 to ensure that the printer itself is
functioning properly.
• Print the Windows test page that is located in the General tab of the driver.
• Use WordPad (a Windows 95/ 98/ ME/ NT/ 2000 word processing program in the Accessories
Program Group). Open the program and type: “This is a Test.” then , go to File on the menu bar and
select Print.
2.3.6 Parallel port mode set incorrectly.
Ensure that the Parallel port is set to Enhanced Communication Port (ECP) mode. The port mode can
be determined by checking the Device Manager tab in the System Control panel. If the port mode is
not set to ECP, it will need to be changed in the computers BIOS. Refer to the computer manual for
instructions on how to change Parallel Port Mode.
2-4 HDP700 Series Card Printer
FARGO Electronics Inc.
2.3.7 Inadequate hard drive space.
A large amount of temporary files on your computer can cause communications errors. Temporary files
can be found by following these directions:
• Search for all folders called “TEMP”. Once found, clear the contents of the folders.
• If using Windows 95/98/ME/2000 run the system utility Disk Defragm enter found in the
Accessories folder of the Start Menu.
• Use a disk cleanup utility such as Disk Cleanup found in the System Tools folder of the Start
menu, or a third party application.
HDP700 Series Card Printer 2-5
FARGO Electronics Inc.
Figure
2-1
2.4 Card Feed Errors
Symptom: Cards don’t feed from input hopper, cards jam in flipper or transfer Section, or LCD Errors.
2.4.1 Two or more cards are feeding at the same time or cards are not feeding properly
• Remove the stack of cards. Ensure that the cards are not sticking together. Manually separate
• Slide the left wall of the Input Hopper to the proper location. The wall of the card hopper should be
• When loading cards, it is important that the Card Thickness Adjustment Knob be set accordingly
them if needed. Remember not to touch the surface of the card. Dirt or oil from hands will impair
quality.
within .030” (.75mm) of the stack of cards.
to ensure the printer feeds only one card at a time.
1. Open the Front Access Door.
2. Locate the Card Thickness Adjustment Knob.
3. Adjust this knob to the setting that matches
card thickness. See Figure 2-1. For fine scale
changes, see Adjusting the Card Separator
Flap in Section 3.1. The adjustment knob
controls the position of the printer's internal
Card Separator which is designed to
accommodate a range of card thickness
surrounding the given card thickness settings.
• The Cleaning Rollers may be dirty or not
installed correctly. If the Cleaning Rollers are dirty or not installed correctly, the card may slip or
jam. Refer to Section 3.9.4 for instructions on how to clean the Cleaning Roller.
• Inspect the Card Feed Roller Motors for proper operation. See Section 2.4.2
2.4.2 Card is stalling on or at the feed rollers
• Use the arrows on the LCD panel to move the card forward or backward to free it.
• Inspect the Card Feed Roller Motors for proper operation.
1. Leave the power ON and open the Print and Transfer Stations.
2. Press the FORWARD button to advance the card or the BACK button to reverse the card.
Use these buttons to move the card through the printer.
2.4.3 Card jamming on the Flipper Table
A card is jammed in the card flipping area of the printer. To clear the jam, see Section 2.7.3 for
information.
2.4.4 Printer is unable to align flipper
• Open the Front Access Door and ensure that there are no obstructions.
• Test the Flipper Table Home Sensor (140407) by entering the FLIPPER OFFSET in the PRINTER
SETUP menu on the LCD display. Without making any adjustment, press the SELECT button.
This should cause the Flipper Table to attempt to home itself.
• Test the Flipper Table Home Sensor (140407) as described in Section 6.2. If sensor is not working,
replace as described in Section 4.8.11
2.4.5 Card feeds improperly off the Flipper table
Confirm that the Flipper Table Home Sensor is functioning as described in Section 2.4.4. If the Flipper
Table Hom e Sensor (140407) is functioning properly, adjust the FLIPPER OFFSET as described in
Section 7.3.24.
2-6 HDP700 Series Card Printer
FARGO Electronics Inc.
2.5 Encoding Errors
Symptom: No output encoded, unable to read encoded data on card, LCD error occurs.
2.5.1 No ENC Response
• Ensure that the two wires to J62 on Lamination Board are properly seated. Check the wires to
ensure that they are plugged in properly.
• The cable between the Print and Lamination Board may be bad. Replace the cable and see if the
error repeats itself.
• The Lamination Board may be bad. Replace the Lamination Board as described in Section 4.9.4
and see if the error repeats itself.
2.5.2 No MAG Encoder
The printer is receiving encoding data, but the printer is not con figured with this encoder type.
If this message appears and the printer is equipped with a Magnetic Encoder, refer to Section 7.3.22 to
change the encoder settings. If the encoding data was sent in error, check your software user’s manual
for encoding instructions.
2.5.3 Mag Encode Failed
The magnetic stripe was not encoded properly. Check to ensure that the cards are loaded with the
magnetic stripe facing down and towards the back of the printer. If cards are loaded properly, verify
your driver settings as described in Section 3.7.
2.5.4 Card Jam: Mag
A card is jammed in the magnetic encoding area of the printer. Clear the jam as described in Section
2.7.3. Ensure that the cards are feeding into the encoding module properly, if it is not, see Section 2.4.5
for instructions on how to adjust the flipper offset.
2.5.5 No SMART Encoder
The printer is receiving encoding data, but the printer is not con figured with this encoder type.
If this message appears and the printer is equipped with a Smart Encoder, refer to Section 7.3.22 to
change the encoder settings. If the encoding data was sent in error, check your software user’s manual
for encoding instructions.
2.5.6 Smart Encode Failed
The card's smart chip was not encoded properly. Check to ensure that the cards are loaded with the
smart chip facing up and away from the Input Hopper Door.
2.5.7 Card Jam: Smart
A card is jammed in the smart card encoding area of the printer. Clear the jam as described in Section
2.7.3. Ensure that the card is feeding into the encoding module properly, if it is not; see Section 2.4.5
for instructions on how to adjust the flipper offset.
2.5.8 Unable to read encoded data
• Check to ensure that the cards are loaded properly with the magnetic stripe facing down and
towards the back of the printer.
• Check to ensure that the card is encoded with magnetic data by using a magnetic imager or
developer solution .
• Use WordPad (a Windows 95/ 98/ ME/ NT/ 2000 word processing program in the Accessories
Program Group). Open the program and type: “~1%JULIEANDERSON^1234567890?” then, go to
File on the menu bar and select Print. The printer should then feed a card into the encoder and
magnetically encode it.
HDP700 Series Card Printer 2-7
FARGO Electronics Inc.
• Ensure that the coercivity of the cards matches the setting in the driver.
• Compare the settings for the card reader to the settings in the driver.
• Ensure that the magnetic stripe on the card is free of scratches or voids.
2.5.9 Data intended for the magnetic stripe was printed on the card.
• Confirm that the application is formatting the magnetic string correctly. See Section 3.7.7.
• Use WordPad (a Windows 95/ 98/ ME/ NT/ 2000 word processing program in the Accessories
Program Group). Open the program and type: “~1%JULIEANDERSON^1234567890?” then, go to
File on the menu bar and select Print. The printer should then feed a card into the encoder and
magnetically encode it.
2-8 HDP700 Series Card Printer
2.6 Printing Process Errors
2.6.1 Aligning Ribbon Error
• Ensure that the ribbon is loaded properly and completely seated on the hubs.
• Check to make sure the marks on the ribbon are complete.
• Check motor operation by ensuring that the ribbon moves in both forward and backward directions
on power up.
• Remove the back cover and locate the connector labeled J65 on the main board. Check the voltage
for each of the 5 ribbon sensors where they connect to the main board. With a multimeter, ground
the negative lead to the chassis and put the positive lead on pins 3, 5, 7, 9, and 11 of J65 on the
main board. Place a RibbonTraq™ mark over the ribbon sensor. The voltage should be less than 1
VDC. Remove the RibbonTraq mark from the ribbon sensor. The voltage should be greater than 4
VDC. Replace the sensor if the voltages are incorrect.
• The Ribbon may be out, install a new ribbon, and press the RESUME button to continue.
• The Ribbon may be jammed, clear the jam and reboot the printer.
• The Ribbon may be broken, repair by taping the ribbon back on to the take-up core. Press the
RESUME button to continue or CANCEL to reset the printer.
2.6.2 Print Ribbon
FARGO Electronics Inc.
The Print Ribbon is not installed properly, or has run out, jammed, broken, or been damaged. See the
remainder of Section 2.6 for details.
2.6.3 Print Ribbon Out
The Print Ribbon has run out. Install a new ribbon, and press RESUME to continue.
2.6.4 Wrong Print Ribbon
The Print Ribbon installed in the printer does not match the ribbon type selected in the printer driver.
Press RESUME to continue the print job, or press CANCEL to end the current print job and change
the Ribbon type in the driver as described in Section 3.3.1
2.6.5 Head Lift
The printer was unable to raise or lower the Printhead.
Press the RESUME button to retry. If the headlift does not rotate, check the Headlift Motor to ensure
that it is running. If the headlift motor is not running, replace the Headlift Motor as described in
Section 4.4.8. If the head cycles but does not stop at the position every time, check the Headlift Sensor
as described in Section 6.2. If the headlift sensor is failing, replace as described in Section 4.4.9.
2.6.6 Printer pausing between panels
• The Printhead Fan is not operating properly. Confirm that the fan operates correctly. Upon power
up, the fan should run momentarily and shut off. Verify that the fan is plugged into the Main Print
Board properly on J67.
• Check the Printhead fans for pinched wires. Inspect the wires that are routed under the top cover
and through to the back of the board to ensure that they are not pinched.
• The thermal regulator on the Printhead may have failed. Remove the Printhead and reseat cable
connections. If problem persists, replace with a new Printhead as described in Section 4.3.1.
• Data may not be received by the printer at the speed that it requires. See Section 2.3.
Note:
The Printhead Fan will run backwards if it is plugged in backwards. This will prevent proper cooling of the
Printhead.
HDP700 Series Card Printer 2-9
FARGO Electronics Inc.
2.6.7 Printhead Temp
The Printhead temperature regulator is not functioning properly.
• Reboot the printer. If the problem persists, remove the Printhead and ensure that the Printhead
• If after checking the Printhead Cable connection at both the Printhead and the Main Print Board,
• Confirm that the cooling fan above the Printhead is operating properly. Upon power up, the fan
2.6.8 Printer Open
The printer is operating with the Print and/or Transfer Station open. Ensure that both the Print and
Transfer Stations are completely closed and that the release lever is secured.
If the Print and Transfer Stations are completely closed, check the sensor (1404107) as described in
Section 6.2.
Cables are seated properly. If necessary, the back cover may need to be removed to verify the
Printhead Cable connection to the Main Print Board.
(the error is still displayed on startup) replace the Printhead as described in Section 4.3.1.
should run momentarily and shut off. If problem persists, install a new Printhead. If problem still
remains, replace the Main Print Board. See Section 4.9.3 for instructions.
2-10 HDP700 Series Card Printer
2.7 Transfer Process Errors
2.7.1 Transfer Film Drive Error
• Lower Film Sensor may have failed. Check the voltage for the Film Sensor where it connects to the
Lamination Board.
1. Place a Film mark over the Film Sensor. The voltage should be less than 1 VDC.
2. Remove the Film mark from the Film Sensor. The voltage should be greater than 4 VDC.
3. Replace the sensor if the voltages are incorrect.
• Upper Film Sensor may be out of calibration. Calibrate the sensor as described below.
1. Position the Transfer Film so that the clear portion is between the slotted optical sensor.
2. Turn the potentiometer on the sensor board with a small slotted screwdriver until the LED
on the board turns on.
3. Back the potentiometer off until the LED just turns off
• A wire may be broken off of the motor. There are two motors that drive the Transfer Film. Verify
that both motors are connected to J66 on the Lamination Board. Disconnect the motors; a 9 VDC
battery connected to the motor leads should make it turn. If the motors do turn, verify the wire
connections at the motor and replace or solder as needed.
• The Print or Lamination Board may have failed. Replace the Print Board as described in Section
4.9.3. Replace the Lamination Board as described in Section 4.9.4.
FARGO Electronics Inc.
2.7.2 Laminator Cooling Error
The LCD indicates a Laminator Cooling error for an extended period of time.
1. Driver Settings may be too extreme. Run a self-test from the printer as described in Section
7.3. This will cause the Laminator to attempt to operate at the default temperature.
2. Transfer Temp setting may be too high. Check the Transfer Temp setting in the LCD setup
menu to ensure that the setting matches the label on the back of the printer. If it does not,
follow the instructions in Section 7.3.8 to adjust the Transfer Temp setting.
3. The Thermocouple may have failed. To check the Thermocouple, use a multimeter to check
the leads across the Thermocouple Control C111 on the Lamination Board. The voltage
should be equal to the desired temperature (degrees C) divided by 100 with an accuracy of +/10 degrees C. If the correct value is not retuned, the Thermocouple may need to be replaced.
4. The Lamination Board may be bad. Replace the Lamination Board as described in Section
4.9.4.
2.7.3 Card Jam
• Card may be blocked or restricted in the Transfer Station. To continue printing with the same card
1. Start by leaving the power ON and opening the Print Station and Transfer Station.
2. Press the FORWARD button to advance the card or the BACK button to reverse the card.
Try not to move the card too far from where it was just before the jam occurred. Once the jam
is cleared, close the printer, and press the RESUME button to resume printing.
• Card may be blocked or restricted in the Transfer Station. To remove the jammed card from the
printer
1. Start by leaving the power ON and opening the Print Station and Transfer Station.
2. Use the FORWARD and BACK buttons to manually eject the card. Then, close the printer.
The LCD Display will then display a prompt to either press the RESUME button or the
CANCEL button.
HDP700 Series Card Printer 2-11
FARGO Electronics Inc.
2.7.4 Temperature Timeout
• Run a self-test as described in Section 7.2. If no error occurs, the settings in driver may be too high
• The Transfer Roller is unable to reach the optimum temperature. Turn the printer OFF and ON to
2.7.5 Transfer Lift
The printer is unable to determine the placement of the Lamination Roller. Check to ensure that the
Transfer Lift Motor is running. Disconnect the motor from the Lamination Board. A 9 VDC battery
connected to the motors’ leads may be used for testing. If the motor does turn, replace the Transfer Lift
sensor as described in Section 4.5.13. If the motor does not turn, replace the Transfer Lift Motor as
described in Section 4.5.14.
3. Press the CANCEL button to reboot the printer and cancel all jobs from the printer memory.
All current print jobs will be canceled and will need to be resent from the computer.
or too low. See Section 3.5 for instructions of how to adjust the transfer settings.
reset, and try reprinting. If the problem persists, see Section 2.7.2 to test the Thermocouple.
2-12 HDP700 Series Card Printer
2.8 Output Errors
2.8.1 Cards feed into the Output Stacke r, but are not lifted up into place.
• Check operation by resetting the printer and visually confirming that the stacker cycles on power up.
• Verify that the wires (840121) from the Output Stacker are connected properly and are well seated
in the wire harness.
• Ensure that the Output Stacker is set to the correct card size. Slide the wall of the Output Stacker
to the correct card size.
• Test the operation of the Stacker Lift Motor by disconnecting the cable connector, and connecting a
9V battery to the wires. If the motor does not turn, replace the motor. If the motor does turn, the
Lam Board may need to be replaced as described in Section 4.9.4
FARGO Electronics Inc.
HDP700 Series Card Printer 2-13
FARGO Electronics Inc.
2.9 Diagnosing Image Problems
2.9.1 Pixel Failure
Symptom: A thin line or scratch travels the entire length of the card.
• Check the card stock for scratches; replace the cards if necessary.
• Examine the Printhead for visible damage.
• Clean the Printhead as described in Section 3.9.1.
• Clean the Cleaning Rollers as described in Section 3.9.4.
• Clean the Platen Rollers as described in Section 3.9.2.
2.9.2 Card Surface Debris
Symptom: Prints have "spots" (white or colored voids) and/or dust on them.
• Be sure the cards are clean and stored in a dust-free environment. Cards with embedded
contaminants in the surface should not be used.
• Clean the inside of the printer as described in Section 3.9.3.
• Clean the Cleaning Rollers as described in Section 3.9.4.
• Clean the Platen Rollers as described in Section 3.9.2.
2-14 HDP700 Series Card Printer
2.9.3 Incorrect Image Darkness
Symptom: Printed cards are too dark or too light.
FARGO Electronics Inc.
• Run a self test as described in Section 7.2. This will ensure that the issue is not with the driver
settings.
• Adjust the Dye-Sub Intensity setting within the Image Color tab of the printer driver as
described in Section 3.4
• Correct the Image Darkness as described in Section 7.3.21.
HDP700 Series Card Printer 2-15
FARGO Electronics Inc.
2.9.4 Ribbon Wrinkle
Symptom: Printed cards have off-colored lines or streaks on them.
• Confirm that the printer is using the most current driver from http://www.fargo.com.
• Reduce the Dye-Sub Intensity setting within the Image Color tab of the printer driver as
• Reduce the Image Darkness as described in Section 7.3.21.
described in Section 3.4.
• Adjust the Ribbon Tension as described in Section 7.3.6.
• Adjust Printhead Bracket Adjustment Screws. These can be found on the backside of the
Printhead. See drawing D840854. Loosen both of the screws and adjust the bar slightly outward.
Tighten the screws and print a self-test.
• Check the Printhead and Printhead Mounting Bracket for debris and burrs.
2-16 HDP700 Series Card Printer
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