FARGO electronic C16 User Manual

Persona C16 Card Printer Service Manual (Rev. 5.0)

Part Number: L000311

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Persona C16 Card Printer Service Manual (Rev. 5.0), property of FARGO Electronics, Incorporated

Copyright  2002, 2003, 2004, 2005, 2006 by FARGO Electronics, Incorporated. All rights reserved. Printed in the United States of America. Exclusive permission is granted to authorized resellers of FARGO products to reproduce and distribute this copyrighted document to authorized FARGO customers, who have signed a “no disclosure agreement” regarding the restricted, proprietary use of said document.

The revision number for this document will be updated to reflect changes, corrections, updates and enhancements to this document.

Revision Control Number

Revision 5.0 1 January 2004

These reference documents were thoroughly reviewed to provide FARGO with professional and international standards, requirements, guidelines and models for our technical, training and user documentation. At all times, the Copyright Protection Notice for each document was adhered to within our FARGO documentation process. This reference to other documents does not imply that FARGO is an ISO-certified company at this time.

• ANSI/ISO/ASQ Q9001-2000 American National Standard

Management Systems - Requirements (published by the American Society of Quality, Quality Press, P.O. Box 3005, Milwaukee, Wisconsin 53201-3005)

• The ASQ ISO 9000:2000 Handbook

and John E. West; Second Edition; published by the American Society of Quality, Quality Press, 600 N. Plankinton Avenue, Milwaukee, Wisconsin 53203)

• Juran's Quality Handbook

Edition, McGraw-Hill)

Any questions regarding changes, corrections, updates or enhancements to this document should be forwarded to:

Date Document Title

Persona C16 Card Printer Service Manual (Rev. 5.0)

, (sub-title) Quality

(editors, Charles A. Cianfrani, Joseph J. Tsiakals

(editors, Joseph M. Juran and A. Blanton Godfrey; Fifth

FARGO Electronics, Incorporated Support Services 6533 Flying Cloud Drive Eden Prairie, MN 55344 (USA) (952) 941-9470 (800) 459-5636 FAX: (952) 941-7836

www.fargo.com

E-mail: sales@fargo.com

Persona C16 Card Printer Service Manual (Rev. 5.0)

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How to use the manual

The Persona C16 Card Printer Service Manual (Rev. 5.0) is, in fact, the troubleshooting and field service manual for the entire Card Printer. The manual is designed to provide Installers and Technicians with quick, efficient lookup of related procedures, components and terms. The manual can be used effectively either in soft or hard copy, depending on the preference of the Installer or Technician.

Manual Description

Sequence of Operations, Glossary of Terms and Technical/Functional Specifications (hyper-linked)

Table of Contents (hyperlinked)

Troubleshooting, Replacement, Removal, Diagnostic and Navigation Procedures (in hyper-linked Sections)

Cross-Referencing (hyperlinked)

Comprehensive Index (hyper-linked)

You can go directly to the Sequence of Operations, Glossary of Terms, Technical Specifications and Functional Specifications to learn how to use the processes, procedures, functions and windows for the Card Printer within concise, correlative tables.

You can use the Table of Contents to quickly locate an error message, a procedure, the index or an appendix.

You can go directly to Specifications, General Troubleshooting, Printer Adjustments, Parts Replacement, Printer Packing, Board Level Diagnostics, LCD On-Line Menu Navigation and Firmware Updates to find troubleshooting, removal and replacement procedures. The section titles are always labeled according to their function for consistent usage.

You can use the cross-referencing links to quickly locate an error message or a procedure.

You can use the comprehensive index to quickly locate information on the Card Printer, relating to a specification, a procedural step, a window or screen, a component, a term, a qualifier or a related feature to this Printer.

Persona C16 Card Printer Service Manual (Rev. 5.0)

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Safety Messages (review carefully)

Symbol Critical Instructions for Safety purposes

Danger: Failure to follow these installation guidelines can result in death or

serious injury.

Information that raises potential safety issues is indicated by a warning symbol (as shown to the below).

• To prevent personal injury, refer to the following safety messages

before performing an operation preceded by this symbol.

• To prevent personal injury, always remove the power cord prior to

performing repair procedures, unless otherwise specified.

• To prevent personal injury, make sure only qualified personnel

perform these procedures.

Caution: This device is electrostatically sensitive. It may be damaged if

exposed to static electricity discharges.

Information that raises potential electrostatic safety issues is indicated by a warning symbol (as shown to the below).

• To prevent equipment or media damage, refer to the following

safety messages before performing an operation preceded by this symbol.

• To prevent equipment or media damage, observe all established

Electrostatic Discharge (ESD) procedures while handling cables in or near the Circuit Board and Printhead Assemblies.

• To prevent equipment or media damage, always wear an

appropriate personal grounding device (e.g., a high quality wrist strap grounded to avoid potential damage).

• To prevent equipment or media damage, always remove the

Ribbon and Cards from the Printer before making any repairs, unless otherwise specified.

• To prevent equipment or media damage, take jewelry off of

fingers and hands, as well as thoroughly clean hands to remove oil and debris before working on the Printer.

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C16 Printer Overview

Reviewing the C16 Block Diagram

14 14

Motors Sensors Parts

1 Card Feed 5 Card Feed 12 Card Input Roller 2 Print Stepper 6 Ribbon Sensor 13 Cleaning Roller 3 Ribbon Drive 7 Ribbon Encoder 14 Card Feed Roller 4 Print Headlift 8 Headlift 15 Printhead Cooling Fan

9 Cover Interlock 16 Card Input Hopper 10 Printhead Thermistor 17 Magnetic Encoding Head 11 Ribbon ID

1314

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Printhead

and LED

Top Cover

Reviewing the C16 Sequence of Operations

The following sequence describes a full color print job with magnetic encoding.

Step Process

1 The File information is received from the PC

2 The Printer checks the installed Ribbon type stored in memory against the Ribbon

type command that was sent from the Printer.

a. If Ribbon type does not match, the media light will begin flashing.

3 The Card input Motor and print Stepper Motor engage.

4 The Card feed Sensor detects leading edge of card and disengages the card input

Motor.

Continued on the next page

Card Cleaning Roller

Power Button

and LED

Release Tab

Media Button

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Reviewing the C16 Sequence of Operations (continued)

Step Process

5 The Print Ribbon Drive engages.

6 The Print Ribbon Sensor looks for the color transition from Yellow to Magenta. The

Print Ribbon Encoder detects number of revolutions required to use an entire color panel.

7 The Print Stepper Motor engages.

8 The Card Feed Sensor detects trailing edge of card.

9 The Print Stepper Motor queues card to the middle of the platen roller. All Stop

10 The Print Headlift Motor engages.

11 The Print Headlift Sensor detects a closed state.

12 The Print Headlift Motor disengages.

13 The Print Stepper Motor engages.

14 The Print Cover Sensor checks for a closed state.

15 The Ribbon drive Motor engages.

16 The Image data is burned by the Printhead until image data is depleted. All Stop.

17 The Thermistor engages Printhead Cooling Fan to maintain proper operating

temperature.

18 The Headlift Motor engages.

19 The Print Headlift Sensor detects an open state.

20 The Print Headlift Motor disengages.

21 The Print Stepper Motor engages.

22 The Print Ribbon drive engages.

Continued on the next page

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Reviewing the C16 Sequence of Operations (continued)

Step Process

23 After Ribbon advances a few encoder clicks, assume Ribbon free of card. All

Stop.

24 Repeat steps 9 through 23 for appropriate number of color/overlay panels.

25 The Card Feed Stepper Motor engages to queue card for magnetic encoding.

26 The Encoding data is written to the card.

27 The Card feed Stepper will requeue the card for each verification pass required.

28 The Card is ejected from the Printer.

29 All Stop.

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Reviewing the C16 Boot up Sequence

Step Process

1 On Power up, the Printer checks the current state of the Card Feed Sensor and

the Headlift Sensor.

2 If the Headlift Sensor is found to be open, the Headlift Motor will turn until a

closed state is seen.

3 If the Card Feed Sensor is found to be blocked, the Card Feed Stepper will

engage to eject the card.

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Table of Contents

Section 1: Specifications __________________________________________________ 6

Regulatory Compliances _________________________________________________ 6 Agency Listings ________________________________________________________ 7 Technical Specifications _________________________________________________ 8 Visual Security Solutions (Specifications)___________________________________ 10

VeriMarkTM Cards - 2-D holographic foil application_______________________ 10 Custom HoloMarkTM Cards ___________________________________________ 10 Visual Security - Card Stock Part Numbers________________________________ 10 Visual Security - Fargo Certified Overlaminates (Special Order in 50 quantity minimum)__________________________________________________________ 10 Visual Security Card Stock - Tolerances __________________________________ 11 VeriMarkTM - Application Specifications ________________________________ 11 HoloMarkTM and Custom HoloMarkTM - Application Specifications __________ 11

Functional Specifications________________________________________________ 12

Printer Components: Top Cover to Parallel Interface Card ___________________ 13 Printer Components: Centronics-Type Parallel Interface _____________________ 14 Printer Components: Print Ribbons _____________________________________ 14 Printer Components: Resin-Only Print Ribbons____________________________ 15 Printer Components: Dye-Sublimation Print Ribbons _______________________ 16 Printer Components: Dye-Sublimation/Resin Print Ribbons __________________ 17 Printer Components: Blank Cards_______________________________________ 18 Reviewing the upgraded 81754 PVC Cards _______________________________ 19

Section 2: General Troubleshooting _______________________________________ 21

Safety Messages (review carefully) ________________________________________ 21

Reviewing the TOP Line LCD Error/Status Messages _______________________ 22 BOTH Line LCD Error/Status Messages__________________________________ 24

Communications Errors _________________________________________________ 25

Resolving the Communication Errors ____________________________________ 25

Card Feeding Errors ____________________________________________________ 28

Resolving the Card Feeding Errors ______________________________________ 28 Using the Idler Spring Upgrade Kit ______________________________________ 29

Print Process Errors ____________________________________________________ 30

Resolving a Headlift Error _____________________________________________ 30 Resolving the Cover Open Error Message_________________________________ 31 Resolving the Blank Output issues ______________________________________ 32

Card Jam Errors _______________________________________________________ 34

Resolving a Card Jam Error ____________________________________________ 34

Ribbon Errors_________________________________________________________ 35

Resolving the Skipping Ribbon Panel issues_______________________________ 35 Resolving the Wrong Ribbon error (being displayed incorrectly)_______________ 38 Resolving the Ribbon Low Message _____________________________________ 39 Resolving the Ribbon Error/Out Error Message ____________________________ 40 Resolving the Ribbon Breaking issues____________________________________ 41

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Encoding Errors _______________________________________________________ 46

Resolving the Mag Verify Error Message _________________________________ 46 Resolving the Printer’s inability to read Encoded Data_______________________ 48 Resolving Data intended for Magnetic Stripe (being printed on the card) problem _ 49

Diagnosing Image Problems _____________________________________________ 50

Resolving the Pixel Failure problems ____________________________________ 50 Resolving the Card Surface Debris problems ______________________________ 51 Resolving the Incorrect Image Darkness problems __________________________ 52 Resolving the Ribbon Wrinkle problems__________________________________ 54 Resolving the Excessive Resin Printing problems___________________________ 56 Resolving the Incomplete Resin Printing problems__________________________ 58 Resolving the Image Placement problems _________________________________ 59 Resolving the Poor Image Quality problems _______________________________ 62

Running the Self Test___________________________________________________ 63

Running the Standard Self Test Print_____________________________________ 63 Using the DIP Switch (Self-test) ________________________________________ 64 Setting the DIP Switch Settings _________________________________________ 65 Running the 15-Shade Self Test_________________________________________ 66

Interfacing Information _________________________________________________ 67

Reviewing the Pin Assignments ________________________________________ 67 Reviewing the Centronics Parallel Pin Assignments_________________________ 68 Reviewing the Printer Timing Diagram___________________________________ 71 Reviewing the Printer Timing __________________________________________ 72

Section 3: Printer Adjustments ___________________________________________ 73

Safety Messages (review carefully) ________________________________________ 73

Adjusting for CR-79 Adhesive Back Cards________________________________ 74

Adjusting the Magnetic Encoding Head __________________________________ 77 C16 Print Driver Options ________________________________________________ 78 Using the Settings dialog box ____________________________________________ 78

Using the Image Darkness option _______________________________________ 79

Using the Image Placement option ______________________________________ 79

Using the Print Length option __________________________________________ 81

Using the Magnetic Offset option _______________________________________ 82 Using the Card tab _____________________________________________________ 84

Adjusting the Card Size Option _________________________________________ 84

Adjusting the Orientation Option________________________________________ 85

Using the Copies Option ______________________________________________ 86

Using the Test Print Button ____________________________________________ 86

Using the About Button _______________________________________________ 87 Using the Device Options tab ____________________________________________ 88

Adjusting the Ribbon Type option_______________________________________ 88

Adjusting the Color matching option_____________________________________ 89

Adjusting for the Resin Dither __________________________________________ 90

Using the Rotate Image 180 Degrees option _______________________________ 91

Using the Buffer Single Card option _____________________________________ 92

Using the Disable Printing option _______________________________________ 93

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Using the Pause for Low Ribbon option __________________________________ 94 Using the Image Color tab _______________________________________________ 95

Using the Resin Heat (K) option ________________________________________ 96

Using the Color matching option and Default button ________________________ 97 Using the Calibrate tab__________________________________________________ 98

Using the Image Position Controls ______________________________________ 99

Using the Sensors Button_____________________________________________ 101

Using the Settings Button ____________________________________________ 102 Using the Magnetic Encoding tab ________________________________________ 103

Using the Magnetic Track Selection radio buttons _________________________ 104

Using the Magnetic Track Options radio buttons __________________________ 106

Using the Bit Density radio buttons_____________________________________ 107

Using the Character Size radio buttons __________________________________ 107

Reviewing the Enable MLE Support checkbox____________________________ 108

Using the ASCII Offset radio buttons ___________________________________ 109

Using the LRC Generation radio buttons_________________________________ 110

Using the Character Parity radio buttons _________________________________ 110

Using the Verification radio buttons and Retries selection ___________________ 111

Using the Shift Data Left checkbox_____________________________________ 112

Reviewing the ISO Track Locations ____________________________________ 113

Sending the Track Information ________________________________________ 114

Entering the Track Information ________________________________________ 114

Reviewing Tracks 1, 2 and 3 (in table format)_____________________________ 115

Reviewing the Track Data Note________________________________________ 115

Reviewing the ASCII Code and Character Table __________________________ 116 Using the Overlay/Print Area tab_________________________________________ 117

Using the Overlay/Print Area dropdown menu ____________________________ 118

Using the Overlay/Print Area__________________________________________ 119

Using the Defined Area Option ________________________________________ 120

Using Security Options (Visual Security Solutions) ________________________ 125

Selecting Orientation - Landscape under Card tab _________________________ 126

Selecting the Visual Security Solutions dropdown menu (A to D) _____________ 127

Selecting Orientation - Portfolio under Card tab ___________________________ 128

Selecting the Visual Security Solutions dropdown menu (E to H) _____________ 129

Selecting the VeriMark radio button ____________________________________ 130

Selecting the HoloMark radio button____________________________________ 131

Reviewing the Custom VeriMark Card (Custom Graphic in a 2D foil) _________ 132

Reviewing the Custom HoloMark Card (Custom Graphic in a 2D foil) _________ 133 Using the K Panel Resin tab_____________________________________________ 134

Selecting from the Print All Black With K Panel options ____________________ 135

Selecting the Full Card option _________________________________________ 136

Selecting the Defined Area(s) option____________________________________ 137

Selecting the Undefined Area(s) option__________________________________ 138

Selecting the Defined Area(s) function __________________________________ 139

Selecting the Print YMC under K and Print K Only options__________________ 147

Section 4: Cleaning ____________________________________________________ 148

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Safety Messages (review carefully) _______________________________________ 148

Using the Required Supplies __________________________________________ 149 Cleaning Procedures___________________________________________________ 150

Cleaning the Printhead _______________________________________________ 150

Cleaning the Card Feed and Cleaning Rollers _____________________________ 151

Cleaning the Platen Roller ____________________________________________ 153

Cleaning the Printer's Interior _________________________________________ 154

Section 5: Parts Replacement____________________________________________ 155

Safety Messages (review carefully) _______________________________________ 155 Reviewing the Printer Components _______________________________________ 156

Reviewing the Front Cover Components_________________________________ 156

Reviewing the Back End Components___________________________________ 157

Reviewing the Rear Side plate Components ______________________________ 158

Reviewing the Print Board Components _________________________________ 159

Reviewing the Print Area Components __________________________________ 160

Reviewing the Main Print Board Connections_____________________________ 161

Reviewing the Power Board Connections ________________________________ 161 Cover Removal_______________________________________________________ 162

Replacing the Rear Cover (D810054) ___________________________________ 162

Replacing the Top Cover (D810044)____________________________________ 162

Replacing the Front Cover (D810001)___________________________________ 163 Board, Interface and Printhead Replacements _______________________________ 164

Replacing the Print Circuit Board (D810059) _____________________________ 164

Replacing the Power Circuit Board (A000284)____________________________ 165

Replacing the Printhead Assembly (081524)______________________________ 166

Replacing the Printhead Harness Assembly (830162-00) ____________________ 167

Replacing the Front Panel Board Assembly (A000265) _____________________ 169 Motor and Mag Head Replacements ______________________________________ 170

Replacing the Headlift Motor Assembly (830143) _________________________ 170

Replacing the Card Feed Motor Assembly (830145) _______________________ 171

Replacing the Ribbon Drive Motor Assembly (830147) _____________________ 172

Replacing the Stepper Motor assembly (810113) __________________________ 173

Securing the current Stepper Motor Bracket and Fastener for increased belt tension174

Replacing the Magnetic Head Assembly (High-Coercivity: 810182 or Low-

Coercivity: 810182) _________________________________________________ 175 Sensor Replacement___________________________________________________ 177

Replacing the Card Sensor Assembly (830135) ___________________________ 177

Replacing the Upper Ribbon Sensor Assembly (83015111) __________________ 178

Replacing the Encoder Wheel Sensor Assembly (830149) ___________________ 180

Replacing the Lid Sensor Assembly (810174) ____________________________ 181

Replacing the Ribbon ID Sensor Board Assembly (820543) _________________ 182

Replacing the Lower Ribbon Sensor Assembly — C16 (83012612) ___________ 184 Roller Replacement ___________________________________________________ 185

Replacing the Platen Roller (D830023) __________________________________ 185

Replacing the Card Feed Roller (D830058) - Center________________________ 187

Replacing the Card Feed Roller (D830058) – Left _________________________ 189

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Replacing the Hopper Card Feed Roller (D830024) ________________________ 191 C11/C16 Idler Spring Removal and Replacement Kit Instructions_______________ 193

Technician Review - Idler Spring Replacement Kit for the C11 Card Printers without a

Magnetic Encoder or for all C16 Card Printers ____________________________ 193

Technician Review - Idler Spring Replacement Kit for the C11 Card Printers with the

Magnetic Encoder __________________________________________________ 194

Technician Review - Required Tools for both procedures ___________________ 194

Technician Review – Removal and Replacement Procedure No. 1_____________ 195

Removing and replacing the Idler Springs on the C11 Card Printers without the

Magnetic Encoder and for all C16 Card Printers___________________________ 195

Technician Review – Removal and Replacement Procedure No. 2_____________ 197

Removing and replacing the Idler Springs on the C11 Card Printers with the Magnetic

Encoder __________________________________________________________ 197

Technician Review – Photos related to Procedures No. 1 and No. 2____________ 200

Technician Review - Replacement parts for the C11 Card Printers without the

Magnetic Encoder and for all C16 Card Printers___________________________ 200

Technician Review - Replacement parts for the C11 Card Printers with the Magnetic

Encoder __________________________________________________________ 202

Section 6: Packing the Card Printer ______________________________________ 204 Section 7: Board Level Diagnostics _______________________________________ 205

Safety Messages (review carefully) _______________________________________ 205 Board Errors_________________________________________________________ 206

Resolving the EE Memory Error _______________________________________ 206

Resolving the DRAM Memory Error ___________________________________ 206 Sensor Testing _______________________________________________________ 206

Reviewing the Sensor Location and Voltages _____________________________ 207

Reviewing the Motor Voltages (when active) _____________________________ 207

Section 8: Firmware Upgrades __________________________________________ 208 Section 9: Fargo Technical Support ______________________________________ 209

Contacting Fargo Technical Support ______________________________________ 209 Reading the Serial Numbers on a Fargo printer______________________________ 210

Finding out when a Fargo Card Printer was manufactured ___________________ 210

Reviewing Example No. 1: Serial Number 80453289 ______________________ 210

Reviewing Example No. 2: Serial Number A1280224______________________ 210

Section 10: Reviewing the C16 Spare Parts List ____________________________ 211 Glossary of Terms _____________________________________________________ 219 Index ________________________________________________________________ 239 Appendix A: Engineering Drawings ______________________________________ 247 Appendix B: Technical Updates _________________________________________ 247 Appendix C: Miscellaneous _____________________________________________ 247

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Section 1: Specifications

The purpose of this section is to provide the User with specific information on the Regulatory Compliances, Agency Listings, Technical Specifications and Functional Specifications for this Printer.

Regulatory Compliances

Term Description

CSA The Printer manufacturer has been authorized by UL to represent

the Card Printer as CSA Certified under CSA Standard 22.2. File Number: E145118

FCC The Card Printer complies with the requirements in Part 15 of the

FCC rules for a Class B digital device. (Note: These requirements are designed to provide reasonable protection against harmful interference in a residential installation.)

If equipment operation in a residential area causes unacceptable interference to radio and TV reception, the operator is required to take whatever steps are necessary to correct the interference.

ITS-EMC The Card Printer has been tested and complies with EN55022

Class B: 1995 and EN82082-1: 1997 standards for EMI emissions.

(Note: Based on the above testing, the Printer manufacturer certifies that the Card Printer complies with all current EMC directives of the European Community and has placed the CE mark on the Card Printer.)

License Number: J99032510

TÜV-GS The Card Printer has been tested and complies with IEC950 and

bears the TÜV-GS mark. License Number: S9971826

UL The Card Printer is listed under UL 1950 Information Technology

Equipment. File Number: E145118, Volume 1, Section 15

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Agency Listings

Term Description

Emissions Standards

Safety Standards

CE, FCC, CRC c1374, BSMI, ITS (EN 55022 Class B:1995, FCC Class B, EN 82082-1:1997).

UL 1950, CSA C2.2 No.950-95 and TüV-GS (EN 60950 A1-A4, A11).

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Technical Specifications

Type Description

Print Method Dye-Sublimation/Resin Thermal Transfer

Resolution 300 dpi (11.8 dots/mm)

Colors Up to 16.7 million

Print Speed 30 seconds per card/120 cards per hour (YMCKO)

(Note: (): Indicates the print ribbon type and the number of ribbon panels printed where Y=Yellow, M=Magenta, C=Cyan, K=Resin Black, B=DyeSublimation Black and O=Overlay.)

• Print speed is measured from the time a card feeds into the Printer to

the time it ejects from the Printer.

• Print speeds do not include the time needed for the PC to process the

image.

• Process time is dependent on the size of the file, the CPU, amount of

RAM and the amount of available resources at the time of the print.

Accepted Standard Card Sizes

Print Area CR-80 edge-to-edge 3.31” L x 2.02” W/84mm L x 51mmW

Accepted Card Thickness

Accepted Card Types

CR-80 (3.375” L x 2.125” W/85.6mm L x 54mmW) CR-79 Adhesive Back (3.303” L x 2.2125” W/83.9mm L x 52.1mmW)

0.20” (20 mil) to 0.30” (30 mil)/.5mm to .76mm

PVC or polyester cards with polished PVC finish; monochrome resin required for straight polyester

Continued on the next page

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Technical Specifications (continued)

Type Description

Card Input

100 cards (30 mil) Hopper Capacity

Memory 2MB RAM

Printer Drivers

System Requirements

Windows 95, Windows 98, Windows Millennium, Windows NT 4.0,

Windows 2000, Windows XP

IBM-PC or compatible, Windows 95/98, Windows NT 4.0 or Windows

2000, Pentium™ class 133 MHz computer with 32 MB of RAM or higher,

200 MB free hard disk space or higher, ECP parallel port with DMA

access

Interface 8-bit Centronics-type parallel (ECP-compatible)

Operating

65° to 80° F/18° to 27° C Temperature

Humidity 20-80% non-condensing

Dimensions 6.7” H x 13.1” W x 10.5"D/170mm H x 333mmW x 267mmD

Weight 15.2 lbs./6.9 kg

Supply Voltage

Supply Frequency

100-240 VAC, .6-1.3 A

50 Hz/60 Hz

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Visual Security Solutions (Specifications)

VeriMarkTM Cards - 2-D holographic foil application

VeriMarkTM Cards are a low cost, customized 2-D holographic foil application, that is made in two steps.

• The first step is to emboss a base foil 1.9 cm (L) x 1.3 cm (H) onto the surface of a blank

white card.

• The second step is debossing a custom made dye into the surface of the base foil -

leaving a customized image, logo or text provided by the customer.

• Two separate color foils are used to contrast the impression.

End Users will be able to choose between 8 different card placements (4 - landscape) and (4-portrait) where the VeriMarkTM can be located. When its time to print through the driver, the End User will select the location on their organizations card design around which no printing and overlay will be placed.

Custom HoloMarkTM Cards

A Custom HoloMark TM Card is a three-dimensional holographic image transferred to metal foil and embossed to blank cards. The image is customer specific and the program mirrors our holographic laminates program with a couple exceptions.

Visual Security - Card Stock Part Numbers

All Visual Security Cards will be offered on the following Fargo Card Stocks only:

• P/N# 81754 Ultra Card

• P/N# 81762 Ultra Card III with hi-coercivity magnetic stripe

• P/N# 81763 Ultra Card III

Visual Security - Fargo Certified Overlaminates (Special Order in 50 quantity minimum)

• Part No. 82255: PolyGuard 1.0 mil for HoloMarkTM and VeriMarkTM Cards, Clear

• Part No. 82256: PolyGuard 1.0 mil for HoloMarkTM and VeriMarkTM Cards, High

Resolution Globe design hologram with "Secure" micro-text

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Visual Security Card Stock - Tolerances

• Tolerance of base foil placement will equal +/- .010" from the nearest edges of the card

• Tolerance of layered foil will equal +/- .010"

VeriMarkTM - Application Specifications

VeriMarkTM foils will cover a dimensional area of 1.9 cm length x 1.3 cm height. The exclusive areas are as follows:

• VeriMarkTM Card customers will be able to choose 1 of 8 pre-defined placements

(corners) via printer driver (4 positions) Landscape and (4 Positions) Portrait mode.

• VeriMarkTM foil placement will not interfere with card punch slots .

• Foil color base is silver; debossed impression is gold foil.

• VeriMarkTM foil placement will be located 0.4 cm from the edges of the card except for

the top two locations on portrait orientation cards (positions E & F). The foil will be located 0.9 cm from the top of the card and 0.4 cm from the sides of the card.

HoloMarkTM and Custom HoloMarkTM - Application Specifications

HoloMarkTM and Custom HoloMarkTM foils will cover a dimensional area of 1.5 cm x 1.5 cm. The exclusive areas are as follows:

• HoloMarkTM and Custom HoloMarkTM card end-users will be able to choose 1 of 8 pre-

defined placements (corners) via printer driver (4 positions) Landscape and (4 positions) Portrait mode.

• HoloMarkTM foil placement will not interfere with card punch slots.

• Foil Color options will be silver or gold.

• Outside edge placement of Foil impression options on card will be 0.4 cm from edge of

card.

• HoloMarkTM foil placement options will be at all four corners of card located 0.4 cm from

edge of card.

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Functional Specifications

This Card Printer utilizes two different, yet closely related printing technologies to achieve its remarkable direct-to-card print quality for dye-sublimation and resin thermal transfer. The Card Printer will print from any IBM-PC® or compatible running Windows® 95/98/Me, Windows NT 4.0, Windows 2000 or Windows XP.

The following describes how each of these technologies works:

Function Description

DyeSublimation

Resin Thermal Transfer

Dye-Sublimation is the print method the C16 uses to produce smooth, continuous-tone images that look truly photographic. (Note: This process uses a dye-based ribbon roll that is partitioned by a number of consecutive color panels.)

• The panels are grouped in a repeating series of these three process

colors along the entire length of the print ribbon: yellow, magenta and cyan or YMC.

• The Printer always prints the yellow panel first, followed by the magenta

panel and the cyan panel. (Note: As the print ribbon passes beneath the Printhead, hundreds of thermal elements within the Printhead heat the dyes on the ribbon. When these dyes are heated, they diffuse into the surface of the card. A separate pass is made for each of the three color panels on the ribbon.)

By combining the colors of each panel and by varying the heat used to transfer these colors, it is possible to print up to 16.7 million different shades of color. (Note: This blends one color smoothly into the next, producing photo-quality images with absolutely no dot pattern.)

Resin Thermal Transfer is the print method the Printer uses to print sharp black text and crisp bar codes, which can be read by both infrared and visible-light bar code scanners.

• Used to print ultra-fast, one-color ID cards on the C16. (Note: Like

dye-sublimation, this process uses the same thermal Printhead to transfer color to a card from a resin-only print ribbon or the Resin Black (K) Panel of a full color print ribbon.)

• Solid dots of resin-based ink are transferred and fused to the surface of

the card. (Note: This produces durable, saturated printing.)

Persona C16 Card Printer Service Manual (Rev. 5.0)

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Printer Components: Top Cover to Parallel Interface Card

Components Description

Top Cover This cover opens to allow access to the Printhead, print ribbon and card

path. (Note: This cover must be closed in order for the Printer to begin printing.)

Release tab This tab unlatches the Top Cover.

Printhead

On/Cancel button

Pause/Resume button

Card Cleaning Roller

This Printer component actually does the printing. (Note: This component is fragile and must not be bumped or touched with anything other than a cleaning pen.)

The On/Cancel button turns the Printer ON and OFF. (Note: It also serves to cancel the current print job and reset the Printer for the next print job.)

If a card is left within the Printer after a print job is canceled, it will automatically be ejected when the Printer is turned back ON.

The Pause/Resume button is used to pause the Printer during normal operation and also to resume operation after an error condition is cleared.

Note #1: In general, as the icon above this button indicates, errors are related to either the ribbon or the cards. If an error occurs, the Media LED will flash.

Note #2: The Printer must have both the Power LED and the Media LED illuminated in order to print. See Reviewing the LCD Error/Status

Messages in section 2, page 22 for more information.

This roller automatically cleans cards for higher print quality. (Note: Clean the Card Cleaning Roller during every ribbon change (every 250 cards) or as needed.)

Card Input

Load blank cards into this Hopper.

Hopper

Power Port This port connects to the (included) power cord.

Parallel

This port connects to a Windows PC with a parallel cable.

Interface Port

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Printer Components: Centronics-Type Parallel Interface

The Card Printer is equipped with a standard 8-bit centronics-type parallel interface port. This communication port is the means through which the Printer receives data from the computer. This section describes the pin assignments and signal specifications for this port.

• Parallel Interface: The Centronics-type parallel interface is the most widely used Printer

interface due to its simplicity, speed and standardization throughout the PC industry.

• Parallel Interface Connector: The Printer's parallel interface connector is a standard

36-pin Amp type with two metal-wire retaining clips and is ECP (Extended Capabilities Port) compatible. It mates with a standard, bi-directional PC to Printer parallel cable. To ensure optimal communications, keep the interface cable to 6 feet in length or under.

Printer Components: Print Ribbons

The Card Printer utilizes both dye-sublimation and/or resin thermal transfer methods to print images directly onto blank cards. Since the dye-sublimation and the resin thermal transfer print methods each provide their own unique benefits, print ribbons are available in resinonly, dye-sublimation-only and combination dye-sublimation/resin versions.

To make it easier to remember which print ribbons are which, a letter code has been developed to indicate the type of ribbon panels found on each ribbon. This letter code is as follows:

= Dye-Sublimation Yellow Panel

= Dye-Sublimation Magenta Panel

= Dye-Sublimation Cyan Panel

= Resin Black Panel

= Dye-Sublimation Black Panel

= Clear Protective Overlay Panel

(Note: Reference Technical Update No. 66 (dated 04/27/2003), there is a Firmware improvement to the Persona C16 Card Printer. The ribbon-queuing improvement makes

the ribbon handling more robust to ensure the maximum number of prints from our color ribbons.)

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Printer Components: Resin-Only Print Ribbons

Resin-only print ribbons consist of a continuous roll of a single resin color. No protective overlay panel (O) is provided since resin images do not require the protection of such an overlay. The following resin-only ribbon types are available for use with the C16:

Type Description

Standard Resin Black (K) (provides 1,000 prints)

Premium Resin Black (K) (provides 1,000 prints)

Colored Resin (provides 1,000 prints)

Metallic Resin (provides 1,000 prints)

This ribbon provides high resin durability ideal for most generalpurpose monochrome ID card applications. Resin black bar codes are readable by both infrared and visible-light bar codes scanners.

This ribbon provides maximum resin durability ideal for applications such as access control where cards are repeatedly swiped through a Magnetic Stripe reader. Resin black bar codes are readable by both infrared and visible-light bar codes scanners.

(Note: Using a Premium Resin Black ribbon will provide better photo realistic output.)

Several colored resin ribbons are available in a variety of colors for customizing or color-coding resin-only ID cards.

Metallic resin ribbons are available for printing resin images with a unique metallic sheen.

Scratch-Off Resin (provides 1,000 prints)

Persona C16 Card Printer Service Manual (Rev. 5.0)

A scratch-off resin ribbon is available for printing over areas of a pre-printed card in order to hide specific information such as a personal identification number.

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Printer Components: Dye-Sublimation Print Ribbons

The Printer requires both specialized and authorized print ribbons in order to print and function properly.

Step Procedure

1 Do not run the cards with a contaminated, dull or uneven surface through the

Printer.

Caution: Printing onto such cards will ultimately lead to poor print

quality and will greatly reduce the life of the Printhead.

2 Always store the card stock in its original packaging or in a clean, dust-free

container.

3 Do not print onto cards that have been dropped or soiled.

Caution: Printhead damage (caused by contaminated or poor quality

cards) will automatically void the Printhead's factory warranty.

4 a. Do not print over the area of the card with the punched slot if printing onto

cards with a pre-punched slot.

b. Avoid this area when printing by using the options in the Overlay/

tab to omit printing in this area or punch the slot after the card has printed.

Continued on the next page

Print Area

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Printer Components: Dye-Sublimation Print Ribbons (continued)

Type Description

DyeSublimationOnly Print Ribbon

DyeSublimation Black (BO) (provides 500 prints)

It is available in a monochrome version.

• This ribbon consists of dye-sublimation ribbon panels, which alternate

with a clear protective overlay (O) panel.

• Dye-Sublimation images must have an overlay panel applied to them

(or they will quickly begin to wear or fade).

This ribbon provides a dye-sublimation black panel (B) along with an

overlay panel (O) and is used to print smooth, photo-quality black and

white photo ID cards. (Note: Dye-Sublimation bar codes are readable

only by visible-light bar codes scanners.)

Printer Components: Dye-Sublimation/Resin Print Ribbons

Type Description

DyeSublimation/ resin print ribbon

The Dye-Sublimation/resin print ribbon combines the yellow (Y), magenta

(M) and cyan (C) dye-sublimation panels with a Resin Black (K) Panel.

• Ribbon Panels: By combining both types of ribbon panels, this

ribbon can be used to print full-color, photo-quality images with the dye-sublimation panels along with sharp, black text and bar codes with the resin black panel.

• Overlay Panel: A clear overlay panel (O) is also included on most

ribbons to protect the dye-sublimation images. (Note: Dye- Sublimation images must have an overlay panel applied to them or they will quickly begin to wear or fade.)

Full-Color (YMCKO) (provides 250 prints)

Persona C16 Card Printer Service Manual (Rev. 5.0)

This ribbon is used to print full-color photo ID cards along with resin black

text and bar codes. (Note: Both infrared and visible-light bar code

scanners can read bar codes printed with resin black.)

• An overlay panel (O) is included to protect the full-color dye-

sublimation printing.

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Printer Components: Blank Cards

Type Description

Card Size The Card Printer accepts standard CR-80 sized cards (3.370” L x 2.125”

W/85.6mm L x 54mmW) and CR-79 Adhesive Back (3.303” L x 2.2125” W/83.9mm L x 52.1mmW) with a thickness of 20 to 30 mil.

Card Design

Card Surface

UltraCard Stock

The Printer will print onto any card with a clean, level and polished PVC surface.

Caution: Although the Printer is equipped with card cleaning rollers, it is very important to always print onto cards specifically designed for direct-tocard dye-sublimation printing.

Cards must have a completely smooth, level surface in order for the Printer to achieve consistent color coverage.

• Uneven Surface: Certain types of Proximity cards have an uneven

surface that will inhibit consistent color transfer.

• Raised Effect: Certain types of smart card chips are raised slightly above

the cards surface which also results in poor color transfer.

Caution: Suitable cards must have a polished PVC surface free of fingerprints, dust or any other types of embedded contaminants.

Due to the importance of using high-quality blank cards, a factory-approved card stock called UltraCard™ is available and recommended for best results. (Note: UltraCard stock has a glossy PVC laminate on top and bottom and is optically inspected to provide the cleanest, most scratch and debris-reduced cards possible.)

Two types of these cards are available: UltraCard and UltraCard III.

• UltraCard stock has a PVC core and offers medium card durability.

• UltraCard III stock has a 40% polyester core and offers high durability.

Both types of UltraCards produce printed images with a glossy, photo-quality finish.

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Reviewing the upgraded 81754 PVC Cards

The upgraded 81754 PVC cards are designed for a sharper card image quality and for reduced debris and defects on Fargo Card Printers. Carefully read these detailed notes and instructions before applying this information to your Fargo printer or printers.

• Technician Note 1: The new card lot number starts at Lot # 2010104 with date codes

that started on 04/01/2003. The photo (below) shows a lot number that starts after Lot # 2010104, indicating a new card lot number. The card lot number and date can be read on the bar code label attached to the shrink-wrapped stack of 100 cards, as shown below.

settings

All new Fargo printers with a serial number (S/N) starting with A320 will have factory

for these new 81754 PVC cards.

•

Technician Note 2:

printers/encoders. This same guideline is used for the existing 81754 recommends using the UltraCard III stock with the Fargo laminating printers/encoders.

Persona C16 Card Printer Service Manual (Rev. 5.0)

Do not use the new 81754 PVC card stock with Fargo laminating

PVC card stock. Fargo

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Reviewing the upgraded 81754 PVC Cards (continued)

Follow these two (2) instructions below:

1. Instruction for new 81754 PVC card stock: Increase the Printer Driver’s Dye-Sub Intensity to print with the new 81754 PVC card stock on Fargo Card Printers (S/N A319 and older). See the chart provided below. See the appropriate Fargo service documents for specific Printer Driver instructions.

Card New Printer (S/N A320 and

newer)

Old Printer (S/N A319 and older)

New Card No Change Necessary Increase the Dye-Sub Intensity as

follows: HDP®: N/A

Pro-LX/C25: 3 - 5 % DTC500: 5 -10 % C11/C16: 3 - 5 %

2. Instruction for existing 81754 PVC card stock: The Printer Driver’s Dye-Sub Intensity setting may or may not need to be decreased to print existing card stock. See the chart provided below. See the appropriate Fargo service documents for specific Printer Driver instructions.

• Technician Note 1: To control the brightness of the image, adjust the Dye-Sub

Intensity slide on the Image Color tab of the Printer Driver.

• Technician Note 2: Moving the Dye-Sub Intensity slide to the left causes less heat

to be used in the printing process, thus generating a lighter print.

Card New Printer (S/N A320 and

Old Printer (S/N A319 and older)

newer)

Old Card Decrease the Dye-Sub Intensity

as follows: HDP®: N/A

Pro-LX/C25: 3 - 5 % DTC500: 5 - 10 % C11/C16: 3 - 5 %

Persona C16 Card Printer Service Manual (Rev. 5.0)

No Change Necessary

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Section 2: General Troubleshooting

This section provides Troubleshooting procedures for this Printer for Communication Errors, Card Feed Errors, Card Jam Errors, Encoding Errors and Diagnosing Image Problems.

Safety Messages (review carefully)

Symbol Critical Instructions for Safety purposes

Danger: Failure to follow these installation guidelines can result in death or

serious injury.

Information that raises potential safety issues is indicated by a warning symbol (as shown to the below).

• To prevent personal injury, refer to the following safety messages

before performing an operation preceded by this symbol.

• To prevent personal injury, always remove the power cord prior to

performing repair procedures, unless otherwise specified.

• To prevent personal injury, make sure only qualified personnel

perform these procedures.

Caution: This device is electrostatically sensitive. It may be damaged if

exposed to static electricity discharges.

Information that raises potential electrostatic safety issues is indicated by a warning symbol (as shown to the below).

• To prevent equipment or media damage, refer to the following

safety messages before performing an operation preceded by this symbol.

• To prevent equipment or media damage, observe all established

Electrostatic Discharge (ESD) procedures while handling cables in or near the Circuit Board and Printhead Assemblies.

• To prevent equipment or media damage, always wear an

appropriate personal grounding device (e.g., a high quality wrist strap grounded to avoid potential damage).

• To prevent equipment or media damage, always remove the

Ribbon and Cards from the Printer before making any repairs, unless otherwise specified.

• To prevent equipment or media damage, take jewelry off of

fingers and hands, as well as thoroughly clean hands to remove oil and debris before working on the Printer.

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Reviewing the TOP Line LCD Error/Status Messages

Message Cause Solution

Card Jam A card is jammed in the Printer. See the Resolving a Card Jam

Error procedure in Section 2,

page 34.

Card Out/Not Fed Either the Card Hopper is out of

cards or the Printer is unable to feed a card in from the Card

See the Resolving the Card

Feeding Errors procedure in

Section 2, page 28.

Hopper.

Clearing Jam Indicates error or jam is being

No action required.

cleared.

Feeding Card Indicates card is feeding properly. No action required.

Head-down Failed

Printhead is unable to lower. See the Resolving a Headlift

Error procedure in Section 2,

page 30.

Head-up Failed Printhead is unable to raise. See the Resolving a Headlift

Error procedure in Section 2,

page 30.

Low Ribbon/Clean

Indicates the print ribbon will soon run out and that the Printer should be cleaned.

Print until the ribbon is gone and replace it. Also, perform recommended Printer maintenance.

If this is displayed in error, see the Resolving the Ribbon Low

Message procedure in Section

2, page 39.

Mag Encoding Indicates Mag Stripe is being

encoded.

Persona C16 Card Printer Service Manual (Rev. 5.0)

No action required.

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Reviewing the TOP Line LCD Error/Status Messages (continued)

Message Cause Solution

Mag Verify Error The mag stripe was not encoded

properly.

See the Resolving the Mag Verify

Error Message procedure in

Section 2, page 46.

Mag Verifying Indicates data on mag stripe is

No action required.

being verified.

Print Cover Open The Top Cover is not properly

shut.

See the Resolving the Cover

Open Error Message in Section 2,

page 31.

Printer Ready Indicates Printer is ready to

No action required.

print.

Printing Indicates Printer is printing. No action required.

Rib Calib Failed The attempt at calibrating the

ribbon Sensor through the Printer Driver has failed.

Ribbon Error/Out The print ribbon is either out or a

ribbon error has occurred.

Be sure the ribbon is removed and that the Printer's Top Cover is closed. Try calibrating again.

See the Resolving the Ribbon

Error/Out Error Message

procedure in Section 2, page 40.

Ribbon Jam/Out The print ribbon has become

jammed in the Printer rollers, is stuck to the surface of the card or is out.

Sensor Calibrate Indicates the Ribbon Sensor is

calibrating.

Wrong Ribbon The wrong print ribbon is

installed.

See the Resolving the Ribbon

Breaking issues procedure in

Section 2, page 40.

No action required.

See the Resolving the Wrong

Ribbon error (being displayed incorrectly) procedure in Section

2, page 38.

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BOTH Line LCD Error/Status Messages

Message Cause Solution

CANCEL=Abort RESUME=Continue

CANCEL=Abort RESUME=Reprint

DRAM Memory Bad!

Service Required

EE Memory Error! RESUME=Clear

Memory

Appears when the Resume button is pressed any time while the Printer is powered ON.

Also appears when the Cancel button is pressed during a print job.

Appears when the Cancel button is pressed after an error has occurred.

The Printer's 2 MB memory module is bad or not installed properly.

Indicates problem with permanent circuit board memory

Press the Resume button to return the Printer to its Ready mode or, if printing, to continue operation.

Press the Cancel button to abort the current print job and completely clear the Printer's memory.

Press the Resume button to continue printing the current print job where it left off, once the error is cleared.

Press the Cancel button to abort the current print job and completely clear the Printer's memory.

No action required.

See the Resolving the EE Memory

Error procedure in Section 7, page

206.

EE Memory Error! RESUME=Retest

Press ON to initialize

Permanent circuit board memory is bad.

Appears when the Cancel (on/off) button is pressed before a print job is sent, when the Printer is in its "Ready" mode.

Persona C16 Card Printer Service Manual (Rev. 5.0)

See the Resolving the EE Memory

Error procedure in Section 7, page

206.

Press the Cancel (on/off) button to restart the Printer and return it to its Ready mode.

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Communications Errors

Resolving the Communication Errors

Symptom(s): Incorrect output, communications error on PC or Printer, stalling, no response

from Printer, no job printed, “paper out” error.

Step Procedure

1 Confirm that the system meets the minimum requirements, as shown here:

• IBM-PC or compatible.

™

• Windows 95/98/ME/NT/2000/XP Pentium

MB of RAM or higher

• 200 MB free hard disk space or higher

• ECP parallel port with DMA access

2 Confirm the correct installation of the Printer Driver.

class 133 MHz computer with 32

a. Close the software program and check the Printer Driver. b. Reboot the computer.

Caution: Make sure the Printer Driver is installed correctly. c. Be sure the correct Setup options within the Printer Driver are selected. d. Confirm that the Driver is current by checking at: www.fargo.com

Continued on the next page

Persona C16 Card Printer Service Manual (Rev. 5.0)

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Resolving the Communication Errors (continued)

Step Procedure

3 Verify the use of an adequate data cable.

a. Use a double-shielded parallel cable (no longer than six feet in length).

(Note: Data transmission failure can be attributed to a long or faulty parallel cable.)

b. Use a double-shielded, I-EEE 1284 compliant cable to reduce the effect of

radio emissions from computers, monitors and other equipment that may broadcast Radio frequency interference (RFI).

4 Determine if there is interference from an external device.

a. Do not use an A/B Switch Box or other peripheral in line with the parallel

cable.

b. If using a Switch Box or other peripheral, remove it while testing

communication between the Computer and the Printer.

c. If needed, replace the Switch Box or other peripheral (once it is determined

that the cause of the interference is not the switch box or peripheral).

d. Alternative: Add a second parallel port into the computer (if a second

Printer is required).

5 Determine the problem with printing from the application.

a. Print a Self-Test from the Printer by holding down the Pause/Resume button

on power up to ensure that the Printer (itself) is functioning properly. b. Print the Windows test page that is located in the General tab of the driver. c. Use WordPad (a Windows 95/ 98/ ME/ NT/ 2000/XP word processing

program in the Accessories Program Group) via Start > Programs >

Accessories > Wordpad on your desktop. Follow this procedure:

1) Go to the File menu and select Page Setup.

2) Click on the Printer button and select the C16 Card Printer.

3) Click on OK and reset all four margins to zero. (Note: The WordPad will automatically replace the values with it’s minimum margins.)

4) Open the program and type: This is a Test. Go to File on the Menu Bar and select Print.

Continued on the next page

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Resolving the Communication Errors (continued)

Step Procedure

6 Determine if the Parallel Port mode is set correctly or incorrectly

a. Ensure that the parallel port is set to the Enhanced Communication Port

(ECP) mode. (Note: The port mode can be determined by checking the Device Manager tab in the system control panel.)

b. Change the computer’s BIOS if the port mode is not set to ECP. (Note:

Refer to the appropriate computer manual for instructions on how to change the Parallel Port mode.)

7 Determine whether there is adequate hard drive space.

(Note: A large volume of temporary files on the computer can cause communications errors.)

a. Access the temporary files by following this process:

• Search for all folders called TEMP. Once found, clear out the contents of

the folders.

• Run the System Utility - Disk Defragmenter (found in the Accessories

folder of the Start Menu) when using Windows 95/98/ME/2000/XP,

• Use a disk cleanup utility (such as Disk Cleanup found in the System

Tools folder of the Start menu) or use a third party application.

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Card Feeding Errors

Resolving the Card Feeding Errors

Symptom: Two or more cards feed at the same time or the cards will not feed at all.

Step Procedure

Clean the Input Roller.

Caution: Turn off the Printer and unplug the power cord from the

Printer. a. Remove all cards from the Printer's Card Input Hopper. b. Get a Cleaning Card from the Printer Cleaning Kit and remove its adhesive

backing paper.

c. Insert the Cleaning Card into the card output end of the Printer until the card

stops.

Caution: Be sure to insert the card so that the longest end of the card

is inserted first with the sticky side facing up.) d. Press and hold the Printer's Pause/Resume button while applying power to

start a self-test. (Note: This will begin feeding the Cleaning Card into the Printer.)

When the Printer errors out, open the top cover and use the Pause/Resume button to remove the cleaning card.

2 Adjust the Card Separator Flap.

a. Loosen the two (2) screws located in the Input Hopper. b. Open the Top Cover and remove the Print Ribbon from the Printer.

• Tighten the adjustment screws on both sides of the Card Separator Flap

to raise the card separator.

• Loosen the adjustment screws on both sides of the Card Separator Flap

to lower the card separator.

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Using the Idler Spring Upgrade Kit

The purpose of Technical Update No. 45 was to announce the release of the Idler Spring Upgrade Kit for the Persona C11, M11 and C16 Card Printers.

• Improvement: The new Idler Spring Upgrade Kit provides more reliability when feeding

cards through the Card Printer. (Technician Note: The previous Idler Springs were prone to breaking at an approximate output of 1000 cards.)

• Order No. 1 (without Magnetic Encoder): If using the Persona C11, M11 or C16 Card

Printer without a Magnetic Encoder installed order Part Number 085690.

Order No. 2 (with Magnetic Encoder): If using the Persona C11, M11 or C16 Card Printer

with a Magnetic Encoder installed order Part Number 085691.

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Print Process Errors

Resolving a Headlift Error

Symptom: The Printhead continuously cycles or does not cycle at all.

Step Procedure

1 Cycle the Headlift Motor.

a. Press both buttons on the front control panel. b. Verify that the Headlift Motor turns.

• If the Motor does not turn, continue to Step 2.

2 Test the Headlift Motor.

a. Unplug the Printer. b. Remove the back cover. c. Disconnect the Headlift Motor from the Main Board. d. Connect a 9-volt battery to the Head Motor.

• If the Motor does not turn, replace it. See the Replacing the Headlift

Motor Assembly (830143) in Section 5, page 170.

• If the Motor does turn, continue to Step 3.

3 Test the Headlift Sensor.

a. Remove the back cover. b. Attach the positive lead from a Digital Voltmeter to Pin 1 of J6. Attach the

negative lead to the Pin 3 of J6.

• If open, the Sensor should read 0.17 to 0.9 VDC.

• If closed, the Sensor should read 4.9 to 5.5 VDC.

c. Replace the Sensor if the voltages do not read correctly. See the Replacing

the Printhead Harness Assembly (830162-00) procedure in Section 5, page

167.

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Resolving the Cover Open Error Message

Symptom: The Printer errors immediately after sending a print job or the rollers do not

operate by pressing the cottons on the front panel (when the cover is open).

Step Procedure

1 Reseat the Cover Switch.

a. Open the top cover and remove the Print Ribbon. b. Remove the two screws from the Cover Switch located near the ribbon take

up hub. c. Reseat the switch on the Printer side plate and carefully replace the screws. d. Ensure that the screws holding the Cover Sensor in place are not so tight as

to compress the inner components of the switch. (Note: The screws should

be tight enough to hold the switch in place snugly.)

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Resolving the Blank Output issues

Symptom: A card is ejected blank (that should be printed).

Step Procedure

1 Run a Self-Test.

a. Clear any Card jams. b. Unplug the power from the Printer. c. While holding down the Pause/Resume button, reapply power. (Note: A

self-test card will be printed.)

2 Look for an image on the Ribbon.

a. Open the top cover after a Self-Test has been run. b. Remove the Print Ribbon from the Printer. c. Visually inspect the set of panels (that were last used by the Printer).

• If an image is noticeable on the used ribbon, continue to step 3.

• If an image is not noticeable on the used ribbon, continue to step 4.

3 Adjust the placement.

a. Reset the Printer to clear any Error Messages by removing the power and

reapplying it. b. Open the Printer Control Panel from the Computer.

• If using Windows 95/98/ME, right click on the C11_C16 Card Printer Icon

and select Properties.

• If using Windows NT 4.0, right click on the C11_C16 Card Printer and

select Document Defaults.

• If using Windows 2000/XP, right click on the C11_C16 Card Printer and

select Printing Preferences. c. Click the Calibrate tab. d. Click on the Settings button. e. Adjust the Image Placement setting by +5. f. Click on the OK button. g. Print a Self-Test. h. After adjusting the Image Placement, if a white border appears on the card,

adjust the image placement back toward its original value in increments of 2 until the white edge is gone.

Persona C16 Card Printer Service Manual (Rev. 5.0)

Continued on the next page

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Resolving the Blank Output issues (continued)

Step Procedure

4 Check the Printhead connections.

a. Open the top print cover. b. Remove the two (2) thumbscrews from the Printhead cover plate and remove

the cover plate.

c. Check to ensure that Power and Data Cables (that connect to the printhead)

are properly seated.

d. Remove the Back Cover.

• Ensure that the Printhead Power Cable is properly seated on J11 on the

Power board.

• Ensure that the Printhead Data Cable is properly seated on J13 on the

main board.

5 Ensure that the proper voltage is being applied to the Printhead.

a. Remove the back cover. b. Using a Digital Voltmeter, connect the negative lead to ground. c. Probe the Pins 1 to 5 of the Printhead power connection on J11. d. Ensure that a voltage between 22 to 23 VDC is read on each pin.

• If less than 22 volts is read on any of the pins, ensure that the Power

Supply for the Printer is outputting 23 to 24 VDC.

• If 22 to 23 volts is read from Pins 1 to 5 on J11, replace the Printhead (as

needed). See the Replacing the Printhead Assembly (820199)

in Section

5, page 166. e. If the Power Supply is operating properly, replace the Main Board (as

needed). See the Replacing the Front Panel Board Assembly (A000265) Section 5, page 169.

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Card Jam Errors

Resolving a Card Jam Error

Symptoms: The card is physically jammed in the Printer or a Card Sensor is reporting a

card is present.

Step Procedure

1 Look for a jammed card in the Printer.

a. Open the Printer’s top cover. b. Remove the ribbon from the Printer. c. Check to see if a card is jammed in the print station of the Printer.

• If a card is found in the print station, continue to Step 2.

• If no card was found in the print station, continue to Step 3.

2 Clearing a jammed card

a. If a card is jammed in the Printer, use the On/Cancel button and the

Pause/Resume buttons to move the feed rollers and free the card.

b. The card can then be fed out of the Printer.

3 Test the Card Sensor.

a. Remove the rear cover. b. Using a Digital Voltmeter, connect the negative lead to ground. c. Connect the positive lead to Pin 1 of J8.

• If blocked, the voltage should read 4.9 to 5.5 VDC.

• If unblocked, the Sensor should read 0.15 to 0.18 VDC.

d. If the voltages do not read correctly, replace the Sensor. See the the

Replacing the Card Sensor Assembly (830135)

177.

procedure in Section 5, page

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Ribbon Errors

Resolving the Skipping Ribbon Panel issues

Symptom: The Printer is using more than one set of ribbon panels to print one side of a

card.

Step Procedure

1 Calibrate the Ribbon Sensor. (See the next page.)

a. Reset the Printer to clear any Error Messages by removing Power and

reapplying.

b. Open the Printer Control Panel from the Computer.

• If using Windows 95/98/ME, right click on the C11_C16 Card Printer

Icon and select Properties.

• If using Windows NT 4.0, right click on the C11_C16 Card Printer

and select Document Defaults.

• If using Windows 2000/XP, right click on the C11_C16 Card Printer

and select Printing Preferences. Click on the Calibrate tab. c. Click on the Sensors button. (See the next page.) d. Remove the ribbon and close the top cover. e. Click on the Send button for a ribbon Sensor calibration. f. Verify that the Printer beeps twice. g. If the Printer does not beep twice, see Communications Errors

2, Page 22.

Continued on the next page

in Section

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Resolving the Skipping Ribbon Panel issues (continued)

See the previous procedure in this section.

Persona C16 Card Printer Service Manual (Rev. 5.0)

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Resolving the Skipping Ribbon Panel issues (continued)

Step Procedure

2 Test the Encoder Sensor.

a. Remove the back cover. b. Using a Digital Voltmeter, connect the negative lead to ground. c. Connect the positive lead to Pin 4 of J13.

• If blocked, the voltage should read 4.9 to 5.5 volts DC.

• If unblocked, the Sensor should read 0.15 to 0.18 volts DC.

d. If the voltages are not correct, replace the Sensor. See the Replacing the

Encoder Wheel Sensor Assembly (830149) procedure in Section 5, page

180.

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Resolving the Wrong Ribbon error (being displayed incorrectly)

Symptom: A Wrong Ribbon Error is shown on the LCD even though the correct ribbon is

installed in the Printer.

Step Procedure

1 Verify the driver settings are correct.

a. Open the Printer Control Panel from the Computer.

• If using Windows 95/98/ME, right click on the C11_C16 Card Printer Icon

and select Properties.

• If using Windows NT 4.0, right click on the C11_C16 Card Printer and

select Document Defaults.

• If using Windows 2000/XP, right click on the C11_C16 Card Printer and

select Printing Preferences. b. Click on the Device Option tab. c. Ensure that the Ribbon Type setting that is listed matches the ribbon that is

installed in the Printer. (Note: It may be possible to have driver settings that are different from those found in the Printer control panel through the software.)

d. Check any page setup functions in the software to ensure that the Ribbon

type matches.

Continued on the next page

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Resolving the Wrong Ribbon error (being displayed incorrectly) (continued)

Step Procedure

2 Test the Ribbon ID Sensor.

a. Unplug the Printer. b. Remove the back cover. c. Flip switches 1,2,3 and 4 on the bank of DIP switches in the Main Board

corner.

d. With the top covers closed, apply power to the Printer while holding down the

Pause/Resume button. e. Open up the Top Print Cover. f. Slowly rotate the supply side of the ribbon. (Note: As the spool is rolling, the

Printer should emit a beep every time a metal pin from the ribbon ID core

passes the Sensor.) g. Replace the Ribbon ID Sensor if the Printer responds by emitting no beeps

or if one long set of beeps is emitted (regardless of the ribbon’s position).

See the Replacing the Ribbon ID Sensor Board Assembly (763173-2)

Section 5, page 182.

Resolving the Ribbon Low Message

Symptoms: The Printer beeps just before each ribbon panel is printed. The ribbon is

running low, which indicates the print ribbon is running low and that it will soon run out. When this message is displayed, there should be 10 to 20 additional prints left on the ribbon.

Step Procedure

1 Print until the ribbon is gone and replace the ribbon as needed.

• Ribbon Out: The job will be incomplete if the print ribbon runs out in the

middle of a print job.

• Problems after Error: It may be difficult to resume the job after the error

and still have all cards print well.

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Resolving the Ribbon Error/Out Error Message

Symptom: A Ribbon Error/Out message is displayed on the LCD

Step Procedure

1 Calibrate the Ribbon Sensor.

a. Reset the Printer to clear any Error Messages by removing Power and

reapplying. b. From the Computer, open the Printer control panel.

• If using Windows 95/98/ME, right click on the C11_C16 Card Printer Icon

and select Properties.

• If using Windows NT 4.0, right click on the C11_C16 Card Printer and

select Document Defaults.

• If using Windows 2000/XP, right click on the C11_C16 Card Printer and

select Printing Preferences. c. Click the Calibrate tab. d. Click on the Sensors button. (See the next page.) e. Remove the Ribbon and close the top cover. f. Click on the Send button for a Ribbon Sensor Calibration. g. Verify that the Printer should then beep twice. h. If the Printer does not beep twice, see Communications Errors

page 22.

in Section 2,

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Resolving the Ribbon Breaking issues

Symptom: The Ribbon breaks when printing.

Step Procedure

1 Calibrate the Ribbon Sensor.

a. Reset the Printer to clear any Error Messages by removing Power and

reapplying.

b. From the Computer, open the Printer control panel.

• If using Windows 95/98/ME, right click on the C11_C16 Card Printer Icon

and select Properties.

• If using Windows NT 4.0, right click on the C11_C16 Card Printer and

select Document Defaults.

• If using Windows 2000/XP, right click on the C11_C16 Card Printer and

page 22.

Continued on the next page

in Section 2,

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Resolving the Ribbon Breaking issues (continued)

See the previous procedure in this section.

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Resolving the Ribbon Breaking issues (continued)

Step Procedure

2 Determine where the ribbon is breaking.

a. Open the Top Print Cover. b. Remove the ribbon from the Printer. c. Inspect the ribbon at the break point.

• If the Ribbon broke before any print was applied to the card, continue to

Step 3.

• If the Ribbon broke after applying the print to the card, continue to Step 4.

3 Adjust the Image Placement.

a. Reset the Printer to clear any Error Messages by removing Power and

reapplying.

b. Open the Printer Control Panel from the Computer.

• If using Windows 95/98/ME, right click on the C11_C16 Card Printer Icon

and select Properties.

• If using Windows NT 4.0, right click on the C11_C16 Card Printer and

select Document Defaults.

• If using Windows 2000/XP, right click on the C11_C16 Card Printer and

select Printing Preferences. c. Click the Calibrate tab. d. Click on the Settings button. (See the next page.) e. Adjust the Image Placement setting by -10. f. Click on OK. g. Print a Self-Test. h. After adjusting the Image Placement, if a white edge appears on the card,

adjust the image placement back toward its original value in increments of 2 until the white edge is gone.

Continued on the next page

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Resolving the Ribbon Breaking issues (continued)

See the previous procedure in this section.

Persona C16 Card Printer Service Manual (Rev. 5.0)

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Resolving the Ribbon Breaking issues (continued)

Step Procedure

4 Adjust the Image Placement positively.

a. Reset the Printer to clear any Error Messages by removing Power and

reapplying.

b. Open the Printer Control Panel from the Computer.

• If using Windows 95/98/ME, right click on the C11_C16 Card Printer Icon

and select Properties.

• If using Windows NT 4.0, right click on the C11_C16 Card Printer and

select Document Defaults.

• If using Windows 2000/XP, right click on the C11_C16 Card Printer and

select Printing Preferences. c. Click the Calibrate tab. d. Click on the Settings button. e. Adjust the Image Placement setting by +10. (See the previous page.) f. Click on OK. g. Print a Self-Test. h. After adjusting the Image Placement, if a white edge appears on the card,

adjust the image placement back toward its original value in increments of 2 until the white edge is gone.

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Encoding Errors

Resolving the Mag Verify Error Message

Symptoms: A Mag Verify error is displayed on the LED when attempting to encode.

Step Procedure

1 Check to ensure that the cards are loaded with the Magnetic Stripe facing down

and towards the back of the Printer.

2 Verify the Driver settings if cards are loaded properly. See the Using the Magnetic

Encoding tab procedure in Section 3, page 88. See the Magnetic Encoding tab

window on next page.

3 Verify that data is being encoded to the Magnetic Stripe.

a. Clear any Error Messages from the LCD by unplugging the Printer and

reapplying power. b. Remove the failed card. c. Use a Magnetic Stripe reader or magnetic developer spray to determine if data

is being written to the Magnetic Stripe. d. If data is not being written to the Magnetic Stripe, remove the back cover and

verify that the magnetic head is plugged into J18 on the main board. e. If the Magnetic head connection is properly seated, replace the magnetic head

(as needed). See the Replacing the Magentic Head Assembly (High-Coercivity:

83019012 or Low-Coercivity: 83019012) procedure in Section 5, page 174.

f. If data is being written to the Magnetic Stripe, the Magnetic Offset may need to

be adjusted. See the Resolving the Mag Verify Error Message

Section 3, page 46.

4 Verify that the coercivity of the cards matches the type of Mag Head installed in

the Printer.

Continued on the next page

procedure in

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Resolving the Mag Verify Error Message (continued)

See the previous procedure in this section.

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Resolving the Printer’s inability to read Encoded Data

Step Procedure

1 Verify that the cards are loaded properly with the Magnetic Stripe facing down

and towards the back of the Printer.

2 Verify that the card is encoded with magnetic data by using a Magnetic Imager

or Developer Solution.

Use WordPad (a Windows 95/ 98/ ME/ NT/ 2000/XP word processing program in the Accessories Program Group).

a. Go to the File menu and select Page Setup. b. Click on the Printer button and select the C16 Card Printer. c. Click on OK and reset all four margins to zero. (Note: The WordPad will

automatically replace the values with its minimum margins.) d. Open the program and type in: ~1%JULIEANDERSON^1234567890? e. Go to File on the menu bar and select Print. (Note: The Printer should then

feed a card into the Encoder and magnetically encode the above string to it.)

4 Check the Magnetic Offset Setting.

a. Reset the Printer to clear any Error Messages by removing the power and

reapplying it. b. Open the Printer Control Panel from the Computer.

• If using Windows 95/98/ME, right click on the C11_C16 Card Printer Icon

and select Properties.

• If using Windows NT 4.0, right click on the C11_C16 Card Printer and

select Document Defaults.

• If using Windows 2000/XP, right click on the C11_C16 Card Printer and

select Printing Preferences. c. Click the Calibrate tab. Click on the Settings button. d. Ensure that the Magnetic Offset setting matches the value that is written on

the bottom of the Printer.

e. If the values do not match, change the value in the Settings box.

5 Verify that the coercivity of the cards matches the type of Mag Head installed in

the Printer.

6 Verify that the Magnetic Stripe on the card is free of scratches or voids.

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Resolving Data intended for Magnetic Stripe (being printed on the card) problem

Step Procedure

1 Confirm that the application is formatting the magnetic string correctly. See the

Using the Magnetic Track Options

procedure in Section 3, page 104.

Use WordPad (a Windows 95/ 98/ ME/ NT/ 2000/XP word processing program in the Accessories Program Group).

a. Go to the File menu and select Page Setup. b. Click on the Printer button and select the C16 Card Printer. c. Click on OK and reset all four margins to zero. (Note: The WordPad will

automatically replace the values with its minimum margins.) d. Open the program and type in: ~1%JULIEANDERSON^1234567890? e. Go to File on the menu bar and select Print. Note #1: The Printer should then feed a card into the Encoder and magnetically

encode the above string.) Note #2: If Encoding from WordPad works properly, both the Printer and

communication from the computer are working properly. This indicates that the issue is with the software application that is being used.

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Diagnosing Image Problems

Resolving the Pixel Failure problems

Symptom: A thin line or scratch travels the entire length of the card.

Step Procedure

1 Check the card stock for scratches. Replace the cards (as needed).

2 Examine the Printhead for visible damage.

3 Clean the Printhead. See Cleaning the Printhead procedure in Section 4, page

150.

4 Clean the Platen Rollers. See Cleaning the Platen Rollers procedure in Section

4, page 153.

5 Replace the printhead if the problem persists. See the Replacing the Printhead

Assembly (820199) procedure in Section 5, page 166.

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Resolving the Card Surface Debris problems

Symptom: Prints have spots (white or colored voids) and/or dust on them.

Step Procedure

1 Be sure the cards are clean and stored in a dust-free environment. Do not use

cards with embedded contaminants in the surface.

2 Clean the inside of the Printer. See Cleaning the Printer’s Interior procedure in

Section 4, page 154.

3 Clean the Platen Rollers. See Cleaning the Platen Rollers procedure in Section

4, page 153.

4 Clean the Cleaning Roller. See Cleaning the Card Feed and Cleaning Rollers in

Section 4, page 150.

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Resolving the Incorrect Image Darkness problems

Symptom: Printed cards are too dark or too light.

Step Procedure

1 Run a self-test to ensure that the issue is not with the driver settings.

Adjust the Dye-Sub Intensity setting within the Image Color tab of the Printer Driver. See Using the Image Color tab

procedure in Section 3, page 95.

Continued on the next page

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Resolving the Incorrect Image Darkness problems (continued)

Step Procedure

Correct the Image Darkness. See Using the Image Darkness option in Section 3, page 79.

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Resolving the Ribbon Wrinkle problems

Symptom: Printed cards have off-colored lines or streaks on them.

Step Procedure

1 Confirm that the Printer is using the most current driver via: http://www.fargo.com

Reduce the Dye-Sub Intensity setting within the Image Color tab of the Printer Driver. See the Using the Image Color tab

procedure in Section 3, page 95.

Continued on the next page

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Resolving the Ribbon Wrinkle problems (continued)

Step Procedure

3 Reduce the Image Darkness. See Using the Image Darkness option in Section

3, page 79.

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Resolving the Excessive Resin Printing problems

Symptom: Black resin text and barcodes appear smeared or too thick.

Step Procedure

1 Reduce the Resin Heat setting within the Image Color tab of the Printer Driver.

See the Using the Image Color tab

procedure in Section 3, page 95.

Continued on the next page

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Resolving the Excessive Resin Printing problems (continued)

Step Procedure

2 Reduce the Image Darkness. See Using the Image Darkness option in Section 3,

page 79.

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Resolving the Incomplete Resin Printing problems

Symptom: Black resin text and barcodes appear faded or too light.

Step Procedure

Increase the Resin Heat setting within the Image Color tab of the Printer Driver. See the Using the Image Color tab

procedure in Section 3, page 95.

Increase the Image Darkness. See Using the Image Darkness option in Section 3, page 79.

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Resolving the Image Placement problems

Symptom: Printing is cut off or is not centered on the card or a white border appears.

Step Procedure

1 Verify if the Image Position option within the Calibrate tab is set incorrectly.

a. Open the Printer Control Panel from the Computer.

• If using Windows 95/98/ME, right click on the C11_C16 Card Printer Icon

and select Properties.

• If using Windows NT 4.0, right click on the C11_C16 Card Printer and

select Document Defaults.

• If using Windows 2000/XP, right click on the C11_C16 Card Printer and

select Printing Preferences. b. Click on the Calibrate tab. c. Adjust the Vertical and/or Horizontal Image Position settings based on

where the white border is on the card.

Continued on the next page

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Resolving the Image Placement problems (continued)

Step Procedure

Verify if the Image Placement setting is set correctly or incorrectly. See Graphic A on the next page.

a. Open the Printer Control Panel from the Computer.

• If using Windows 95/98/ME, right click on the C11_C16 Card Printer Icon

and select Properties.

• If using Windows NT 4.0 right click on the C11_C16 Card Printer and

select Document Defaults.

• If using Windows 2000/XP, right click on the C11_C16 Card Printer and

select Printing Preferences. b. Click on the Calibrate tab. c. Click on the Settings button.

• If the white border is on the leading edge of the card, adjust the Image

Placement value by –2.

• If the white border is on the trailing edge of the card, adjust the Image

Placement value by +2. d. Click on OK. e. Run a Self-Test. f. If the white border is diminished, continue the adjustment until it is gone.

3 Adjust the Card Guide Bar (as needed). See Graphic B on the next page.

a. Open the Top Print Cover. b. Loosen the two screws that hold the Card Guide Bar in place. c. Carefully move the Card Guide Bar (Note: Ensure that all adjustments leave the Card Guide Bar equidistant from the

rear side plate of the Printer.)

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Resolving the Image Placement problems (continued)

This is Graphic A.

This is Graphic B.

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Resolving the Poor Image Quality problems

Symptom: Photos on the cards look pixilated or grainy, as shown below.

Step Procedure

1 Use high-resolution, 24-bit color images to always capture an image:

• at a 24-bit color setting

• at 300 dpi

• at the same size that it will be printed on the card (as captured either with a

scanner or with a digital camera)

(Note: If a small or low-resolution image is stretched or blown up, a pixilated or grainy effect will occur when printing, as shown below in the right photo.)

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Running the Self Test

Perform a self-test after (a) an initial setup of the Printer, (b) a calibration procedure has been conducted or (c) a part has been replaced to check for proper Printer operation.

Step Procedure

1 Verify that a full-color ribbon is installed and that cards are properly loaded.

Caution: If the power is ON, disconnect the Power Cable from the

Printer’s rear panel.

4 The Printer will print a 3-color process gray scale on the front, flip the card and

Press and hold the Pause/Resume button.

While holding down the Pause/Resume button, plug the power cable back into the Printer.

print the monochrome black panel on the back. The overlay pass is not printed during the Self-test.

Running the Standard Self Test Print

This card will be printed.

PRO-LX

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Using the DIP Switch (Self-test)

Step Procedure

1 Activate any of these diagnostic tests and Calibration modes. See Running the

Self Test in Section 2, page 63. During the activation of the Self-test, the Printer

will:

• Detect the change to the DIP Switch Settings. See Using the DIP Switch Self

Test in Section 2, page 64.

• Operate the Printer in that selected Test or Calibration mode.

2 Return all the DIP switches back to their normal OFF position once the tests are

completed.

3 Leave the associated DIP switches activated to operate the Printer this way or

temporarily use the settings to test a particular Printer operation. (Note: When altering a particular mode-of-operation (e.g., disabling the laminator or magnetic verification), it will affect Printer operation while printing from a computer.)

4 When completed, turn OFF the power to the Printer to reset the operating mode

of the Printer.

• The first illustration (below) shows all eight (8) switches in the normal

OFF

position.

• The second illustration (below) shows Switches No. 1,2 and 3 in the ON

position. (Note: The Ribbon Sensor calibration without the need of a PC).

(Note: Refer to the DIP Switch Settings table on the next page for additional diagnostic selections.)

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Setting the DIP Switch Settings

The capital letter “X” indicates that the switch should be set to ON or DOWN.

SW1 SW2 SW3 SW4 Diagnostic modes

X X X X Test5x3 is a standard YMCKO test card.

X X Mag123A is a mag-only test card (records on

the Magnetic Stripe).

X The RibTest calibrates the Ribbon Color

Sensor (none or anything except Mono Resin).

X X X The ResinTest is a premium resin test card.

X X The TestCore allows reading of the core pins.

In this mode, the Printer will beep every time a core pin is detected in the Ribbon Roll.

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Running the 15-Shade Self Test

This is the Self-test that appears when specific changes are made to the DIP Switch Settings.

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WIRE DIAGRAM

19 Through 30

19 Through 25

Interfacing Information

The Printer is equipped with a standard 8-bit Centronics-type Parallel Data Communications Port. (Note: The Printer's Parallel Interface Connector is a standard 36-pin Amp type with two metal-wire retaining clips. It mates with a standard PC to Printer parallel cable.)

Caution: For best results, keep the Interface Cable to less than six (6) feet.

Reviewing the Pin Assignments

PIN 1

DB36P

DB25P 11 22 33 44 55 66 77 88 99

10 10 11 11 12 12 13 13 14 14 32 15 31 16

PIN 1

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Reviewing the Centronics Parallel Pin Assignments

Signal Funtion

Bit Name DB-25 M 1284A Pin # Centronics M 1284B Pin #

nStrobe C0 1 1

Data Bit 0 D0 2 2

Data Bit 1 D1 3 3

Data Bit 2 D2 4 4

Data Bit 3 D3 5 5

Data Bit 4 D4 6 6

Data Bit 5 D5 7 7

Data Bit 6 D6 8 8

Data Bit 7 D7 9 9

nAck S6 10 10

Busy S7 11 11

PaperEnd S5 12 12

Select S4 13 13

nAutoLF C1 14 14

Continued on the next page

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Reviewing the Centronics Parallel Pin Assignments (continued)

Signal Funtion Bit Name DB-25 M 1284A Pin # Centronics M 1284B Pin #

nError (nFault) S3 15 32

nInit C2 16 31

nSelectIn C3 17 36

Grnd Rtn 18 19

Grnd Rtn 19 20

Grnd Rtn 19 21

Grnd Rtn 20 22

Grnd Rtn 20 23

Grnd Rtn 21 24

Grnd Rtn 21 25

Grnd Rtn 22 26

Grnd Rtn 22 27

Grnd Rtn 23 29

Grnd Rtn 24 28

Grnd Rtn 25 30

Continued on the next page

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Reviewing the Centronics Parallel Pin Assignments (continued)

Signal Funtion Bit Name DB-25 M 1284A Pin # Centronics M 1284B Pin #

Ch. Grnd 17

Perif. Hi. 18

Unused 15

Unused 33

Unused 34

Unused 35

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Reviewing the Printer Timing Diagram

The timing diagram (below) illustrates the data and handshake lines during the transfer of one data byte to the Computer.

Data 0 - Data 7

Strobe

Busy

Acknlg

Tdsu

DATA VALID

Tstr

Tbp

Tdh

Tack

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Reviewing the Printer Timing

Interval Description Minimum Value

Tdsu Data setup time 0.5 \s

Tstr Data strobe width

1 \s

Tack

Acknlg pulse width

3.75 \s

Tdh Data hold time 0.5 \s

Tsb

Busy delay time from data strobe

0.5 \s (max.)

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Section 3: Printer Adjustments

Safety Messages (review carefully)

Symbol Critical Instructions for Safety purposes

Danger: Failure to follow these installation guidelines can result in death or

serious injury.

Information that raises potential safety issues is indicated by a warning symbol (as shown to the below).

• To prevent personal injury, refer to the following safety messages

before performing an operation preceded by this symbol.

• To prevent personal injury, always remove the power cord prior to

performing repair procedures, unless otherwise specified.

• To prevent personal injury, make sure only qualified personnel

perform these procedures.

Caution: This device is electrostatically sensitive. It may be damaged if

exposed to static electricity discharges.

Information that raises potential electrostatic safety issues is indicated by a warning symbol (as shown to the below).

• To prevent equipment or media damage, refer to the following

safety messages before performing an operation preceded by this symbol.

• To prevent equipment or media damage, observe all established

Electrostatic Discharge (ESD) procedures while handling cables in or near the Circuit Board and Printhead Assemblies.

• To prevent equipment or media damage, always wear an

appropriate personal grounding device (e.g., a high quality wrist strap grounded to avoid potential damage).

• To prevent equipment or media damage, always remove the

Ribbon and Cards from the Printer before making any repairs, unless otherwise specified.

• To prevent equipment or media damage, take jewelry off of

fingers and hands, as well as thoroughly clean hands to remove oil and debris before working on the Printer.

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Adjusting for CR-79 Adhesive Back Cards

The Printer is designed to print on both standard CR-80 ("credit card") sized cards and CR79 sized card sizes.

• The CR-79 cards are slightly smaller than CR-80 sized cards with a thickness of 20 mil

(.020"/.5mm).

• The CR-79 card size relates to the adhesive back cards (used in applications where they

are printed and applied to thicker proximity cards).

Step Procedure

1 If the Printer does not have a Magnetic Stripe encoder:

a. Do not adjust for the different card sizes. b. Disregard this procedure. (Note: The Printer's factory setting will

accommodate both.)

2 If the Printer does include a Magnetic Stripe encoder and you are printing with

CR-79 sized cards: a. Adjust for the different card sizes. b. Refer to the next two pages to make card size adjustments to the Printer's

Internal Card Guide.

• The Internal Card Guide holds the card in position as it feeds through the

Printer.

• This guide is factory-set to optimize both printing and magnetic Encoding

on CR-80 sized cards. See the next page.)

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Adjusting for CR-79 Adhesive Back Cards (continued)

This is the CR-80 Position (Standard Setting from Factory). See the previous procedure in this section.

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Adjusting for CR-79 Adhesive Back Cards (continued)

Step Procedure

If you are loading CR-79 cards, this guide must be adjusted to accommodate this smaller, thinner card stock.

a. Open the Printer's Top Cover. b. Move the Adjustment Lever back, over and down into the CR-79 position to

narrow the card path (so it holds these smaller cards more securely). (Note: The Internal Card Guide only moves a slight distance. This position is critical for maintaining sharp image registration.)

c. Be sure to always set this adjustment lever according to the card size already

loaded in the Printer.

The CR-79 Position (used to adjust only if printing CR-79 sized cards) is displayed below.

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Adjusting the Magnetic Encoding Head

Use this procedure to adjust the coercivity of the Magnetic Encoding Head.

Tools Needed: Phillips Head Screwdriver, Small Standard Screwdriver, Digital Voltmeter

Steps Procedure

Caution: Turn off the Printer and unplug the power cord from the

Printer.

2 Open the Upper Imaging Assembly.

3 Loosen the top two corner screws (130987) found just behind the top edge of the

Rear Cover.

4 Close the Upper Imaging Assembly.

5 Remove the screw (130987) by the Card Exit Ramp.

6 Remove the Rear Cover.

7 Locate the Potentiometer labeled RP4.

8 Locate the test point labeled TP8

9 Place the positive lead of the voltmeter on TP8. Place the negative lead on

ground.

10 Adjust RP4 until the voltage on TP8 reads 6.0 volts DC on the voltmeter for High

Coercivity or 2.5 volts DC on the voltmeter for Low Coercivity.

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C16 Print Driver Options

Using the Settings dialog box

Access the Settings dialog box via the Settings button on the Calibrate tab. Use the adjustment mode to change the Printer's internal settings for overall Image Darkness, Image Placement, Print Length and Magnetic Offset. (Note: The Card Printer is equipped with an internal adjustment mode programmable through the Settings dialog box. This dialog box is accessible only if the Printer is powered ON, in Ready Mode and is properly connected to the PC.)

Step Procedure

1 Change these settings according to the original settings recorded on a label

attached to the Printer's base plate or rear panel or refer to the remainder of this Section. (Note: These can be helpful to get back to the Printer's original baseline settings.)

Caution! These settings are optimized at the factory and in most

cases, they will not need to be changed.

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Using the Image Darkness option

Use this option to set the overall darkness of the printed image by increasing or decreasing the amount of heat used by the Printhead when printing.

Step Procedure

1 Lighten the printed image by clicking the down arrow to enter a negative

value and decrease the amount of Printhead heat.

Darken the image by clicking the up arrow increase the amount of Printhead heat.

Maximum Adjustment Range: The maximum adjustment range is ±100.

Caution #1: For best results, make slight adjustments of only ± 4 to

avoid accidentally over-adjusting the Printhead heat.

Caution #2: If the positive value is set too high, the print ribbon may

jam or even break.

to enter a positive value and

Using the Image Placement option

Use this option to adjust the lengthwise or horizontal position of the printed image on a card so it appears centered. (Note: When adjusting this value, keep in mind that cards always remain in the same landscape orientation while moving through the Printer.)

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Rear of Printer

Front of Printer

he diagram (below) represents how the printed image will move in relation to the fixed card

T position as a positive or negative Image Placement value is entered.

Step Procedure

1 Click on the left arrow to enter a positive value to move the printed image

toward the leading edge of the card or the card output to the side of the Printer.

Click on the right arrow toward the trailing edge of the card or the card input to the side of the Printer.

• Printed Image Direction: The arrows on these buttons indicate the direction

the printed image will move on the card.

• Maximum Adjustment Range: The maximum adjustment range is ±100. As a

rule, 10 equals about .030"/. 8mm, which is about the same as the thickness of a standard CR-80 size card.

Card Output

Side of Printer

(Leading Edge

of Card)

to enter a negative value to move the printed image

Caution: If positive value is set too high, the print ribbon may break.

Card Input

Side of Printer

(Trailing Edge

of Card)

Direction card travels through printer

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Rear of Printer

Front of Printer

Using the Print Length option

Use this option to reduce or increase the overall printable area in order to optimize edge-toedge printing toward the trailing edge of a card. (Note: When adjusting this value, keep in mind that cards always remain in the same position while moving through the Printer.)

The diagram (below) represents how the end of form will move in relation to the fixed card position as a positive or negative Print Length value is entered.

Step Procedure

1 Click on the left arrow to enter a positive value to reduce the print length and

move the end of the printable area more toward the leading edge of the card.

Click on the right arrow to enter a negative value to increase the print length and move the end of the printable area more toward the trailing edge of the card.

• Printed Image Direction: Notice the arrows on these buttons indicate the

direction the length of the printable area will move on the card.

• Maximum Adjustment Range: The maximum adjustment range is ±100. As a

rule, 10 equals about .030"/. 8mm, which is about the same as the thickness of a standard CR-80 size card.)

Card Output

Side of Printer

(Leading Edge

of Card)

Direction card travels through printer

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Card Input Side of Printer (Trailing Edge

of Card)

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Using the Magnetic Offset option

Use this option only if the Printer has a built-in Magnetic Stripe encoder.

• Use it to shift the starting point of where the Printer will begin Encoding the magnetic

track data on a card's Magnetic Stripe.

• When adjusting this value, keep in mind that a card and its Magnetic Stripe will always

remain in the same relative position as the card travels through the Printer.

The diagram (on the next page) represents how the magnetic data will move in relation to the fixed position of a card's Magnetic Stripe as a positive or negative Magnetic Offset value is entered. (Note: For this diagram, imagine that the card is transparent and the card's mag stripe can be seen through the top or front side of the card.)

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Rear of Printer

Front of Printer

Using the Magnetic Offset option (continued)

Step Procedure

1 Click on the left arrow to enter a positive value to move the start of the magnetic

data more toward the leading edge of the card or the card output to the side of the Printer.

Click on the right arrow magnetic data toward the trailing edge of the card or the card input to the side of the Printer.

• Magnetic Data Direction: The arrows on these buttons indicate the direction

the magnetic data will move on the card's Magnetic Stripe.

• Maximum Adjustment Range: The maximum adjustment range is ±100. As a

rule, 10 equals about .030"/. 8mm.) (Note: Keep this in mind when adjusting this option to avoid over-adjusting.)

Caution: If the negative value is set too high, the Printer may start

Encoding before the card's Magnetic Stripe reaches the Encoding head.

to enter a negative value to move the start of the

Card Output

Magnetic Track Data

Side of Printer

(Leading Edge

of Card)

Direction card travels through printer

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Card Input

Side of Printer

(Trailing Edge

of Card)

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Using the Card tab

Adjusting the Card Size Option

Step Description

Click on the inches or mm option to choose the desired unit of measurement. (Note #1: When designing a card format, always set the card size or page

size within the card design program to the exact dimensions of a CR-80 card.) (Note #2: The Card Size indicates that the Printer accepts standard, "credit

card" size CR-80 (ISO ID-1) cards. The dimensions of the total print area for this card size appear in the Print Width and Print Length boxes.)

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Adjusting the Orientation Option

Step Description

Select Portrait under Orientation to cause the card to print in a vertical orientation.

Select Landscape under Orientation to cause the card to print in a horizontal orientation.

(Note: An icon illustrating a printed card helps represent the difference between the two.)

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Using the Copies Option

Step Description

Specify the number of copies to be printed under Copies.

Using the Test Print Button

Step Description

Click on the Test Print button to send a simple self-test print to the Printer.

• Ensure that a full-color print ribbon is installed.

• Ensure that the computer is effectively communicating with the Printer and

that the Printer is functioning properly.

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Using the About Button

Step Description

Click on the About button to open a dialog box containing the copyright and version information about this Printer Driver software.

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Using the Device Options tab

Adjusting the Ribbon Type option

Use the Ribbon Type option to select print ribbons.

Step Description

Select the appropriate print Ribbon Type option from the dropdown menu for the type of print ribbon in use.

• YMCKO – Full Color/Resin Black/Overlay

• BO – Dye-Sub Black/Overlay

• K – Standard Resin

• K – Premium Resin

• Colored Resin

• Metallic Resin

• Scratch-Off Resin

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Adjusting the Color matching option

Use the Color matching dropdown menu to choose the color matching options which best fits the print job requirements.

Step Description

Select None for print speed versus print color or for use of third party color matching software.

Select Algebraic (a) for the Printer Driver to make very simple, yet fast, color balance adjustments; (b) for more natural looking images without actually utilizing any specific color matching; or (c) for customized, printed coloring of the cards through the Image Color tab.

Select Monitor for the Printer Driver to make color corrections similar to the Algebraic option but through a more complex color matching algorithm. (Note: This option shifts colors to a different color model so the colors in the image will more closely match how they appear on the monitor.)

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Adjusting for the Resin Dither

Select the appropriate dither method according to the type of image to be printed.

Step Procedure

Select Optimized for Photo when printing photo quality images with resin.

Select Optimized for Graphics when printing drawings and graphics (e.g., clipart, logos, etc.) with resin.

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Using the Rotate Image 180 Degrees option

Use this option to rotate the image on the front of the card 180 degrees when printed.

Step Description

1 Select this option to change the position of the printed image in relation to the

set location of a card's Magnetic Stripe or smart chip.

Persona C16 Card Printer Service Manual (Rev. 5.0)

FARGO electronic C16 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual