FARGO electronic 410 User Manual

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Fargo CardJet™ Professional Series 410 Card Printer/Encoder and Persona CardJet™ C7

Printer User Guide (Rev. 5.0)

Part Number: L000418

RESTRICTED USE ONLY Fargo Electronics, Inc.

argo CardJet Professional Series 410 Card Printer/Encoder and Persona CardJet C7

F Printer User Guide (Rev. 5.0), property of Fargo Electronics, Incorporated

Copyright  2002, 2003, 2004, 2005, 2006 by Fargo Electronics, Incorporated. All rights reserved. Printed in the United States of America. Exclusive permission is granted to authorized resellers of Fargo products to reproduce and distribute this copyrighted document to authorized Fargo customers, who have signed a “no disclosure agreement” regarding the restricted, proprietary use of said document.

The revision number for this document will be updated to reflect changes, corrections, updates and enhancements to this document.

Revision Control

Date Document Title

Number

Revision 5.0 1 January 2004 Fargo CardJet Professional Series 410 Card

Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 5.0)

These reference documents were thoroughly reviewed to provide Fargo with professional and international standards, requirements, guidelines and models for our technical, training and user documentation. At all times, the Copyright Protection Notice for each document was adhered to within our Fargo documentation process. This reference to other documents does not imply that Fargo is an ISO-certified company at this time.

• ANSI/ISO/ASQ Q9001-2000 American National Standard

, (sub-title) Quality Management Systems - Requirements (published by the American Society of Quality, Quality Press, P.O. Box 3005, Milwaukee, Wisconsin 53201-3005)

• The ASQ ISO 9000:2000 Handbook

(editors, Charles A. Cianfrani, Joseph J. Tsiakals and John E. West; Second Edition; published by the American Society of Quality, Quality Press, 600 N. Plankinton Avenue, Milwaukee, Wisconsin 53203)

• Juran's Quality Handbook

(editors, Joseph M. Juran and A. Blanton Godfrey; Fifth

Edition, McGraw-Hill)

Any questions regarding changes, corrections, updates or enhancements to this document should be forwarded to:

Fargo Electronics, Incorporated Support Services 6533 Flying Cloud Drive Eden Prairie, MN 55344 (USA) (952) 941-9470 (800) 459-5636 FAX: (952) 941-7836 www.fargo.com E-mail: sales@fargo.com

CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 5.0)

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Introduction to CardJet

Reviewing the Notices and Trademark Restrictions

Reviewing the Notices

The information in this document is subject to change without notice.

NO WARRANTY OF ANY KIND IS MADE WITH REGARD TO THIS MATERIAL, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

No liability is assumed for errors contained herein or for incidental damages in connection with the furnishing, performance or use of this material.

This document contains proprietary information which is protected by copyright. All rights are reserved. No part of this document may be photocopied, reproduced or translated into another language without prior written consent.

Reviewing the Trademark Acknowledgments

CardJet Persona and Fargo are Registered trademarks of Fargo Electronics, Inc. IBM is a registered trademark of International Business Machines Corporation. Windows is a registered trademark of Microsoft Corporation. All other trademarks are the property of their respective owners.

Reviewing information pertinent to Users in the United States

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Re-orient or relocate the receiving antenna. Increase the separation between the

equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver

is connected.

• Consult the dealer or an experienced radio/TV technician for help.

Use of a shielded cable is required to comply with the Class B limits of Part 15 of the FCC Rules. You are cautioned that any changes or modifications not expressly approved in this manual could void your authority to operate and/or obtain warranty service for this equipment.

CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 5.0)

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How to use the manual

The CardJet Card Printer User Guide (Rev. 5.0) is, in fact, the troubleshooting and field service manual for both the Professional Series CardJet 410 Card Printer/Encoder and the Persona CardJet C7 Card Printer/Encoder. The manual is designed to provide installers and technicians with quick, efficient lookup of related procedures, components and terms. The manual can be used effectively either in soft or hard copy, depending on the preference of the installer or technician.

Manual Description

Glossary of Terms and Technical/Functional Specifications (hyper-linked)

Table of Contents (hyperlinked)

Troubleshooting, Replacement, Removal and Navigation Procedures (in hyper-linked Sections)

Cross-Referencing (hyperlinked)

Comprehensive Index (hyper-linked)

You can go directly to the Glossary of Terms, Technical Specifications and Functional Specifications to learn how to use the processes, procedures, functions and windows for both Card Printers within concise, correlative tables.

You can use the automated Table of Contents to quickly locate, for example, an error message, a procedure, the index or an appendix.

You can go directly to the Technical and Functional Specifications, General Troubleshooting, Printer Adjustments, Parts Replacement, Removal and Replacement procedures. The section titles are always labeled according to their function for consistent usage.

You can use the cross-referencing links to quickly locate, for example, an error message or a procedure.

You can use the Comprehensive Index to quickly locate information on both 410/C7 Card Printers, relating to a specification, a procedural step, a window or screen, a component, a term, a qualifier or a related feature to the CardJet Card Printers.

CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 5.0)

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Safety Messages (review carefully)

Symbol Critical Instructions for Safety purposes

Danger: Failure to follow these installation guidelines can result in death or

serious injury.

Information that raises potential safety issues is indicated by a warning symbol (as shown to the below).

• To prevent personal injury, refer to the following safety messages

before performing an operation preceded by this symbol.

• To prevent personal injury, always remove the power cord prior to

performing repair procedures, unless otherwise specified.

• To prevent personal injury, Ensure only qualified personnel

perform these procedures.

Caution: This device is electrostatically sensitive. It can be damaged if

exposed to static electricity discharges.

Information that raises potential electrostatic safety issues is indicated by a warning symbol (as shown to the below).

• To prevent equipment or media damage, refer to the following

safety messages before performing an operation preceded by this symbol.

• To prevent equipment or media damage, observe all established

Electrostatic Discharge (ESD) procedures while handling cables in or near the Circuit Board and Printhead Assemblies.

• To prevent equipment or media damage, always wear an

appropriate personal grounding device (e.g., a high quality wrist strap grounded to avoid potential damage).

• To prevent equipment or media damage, always remove the

Ribbon and Cards from the Printer before making any repairs, unless otherwise specified.

• To prevent equipment or media damage, take jewelry off of

fingers and hands, as well as thoroughly clean hands to remove oil and debris before working on the Printer.

CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 5.0)

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Additional Safety Precautions for CardJet Technicians (review carefully)

Symbol Critical Instructions for Safety purposes

Danger: Before operating the unit, please read the following safety

precautions carefully:

• Fire or Shock Hazard: Prevent fire or shock hazard by not

exposing the unit to rain or moisture.

• Electronic Shock: Reduce the risk of electronic shock by not

removing the front, top or back Panels. No Operator-serviceable parts inside. (Technician Note: Refer servicing to qualified service personnel.)

• Correct Voltage Rating: Operate the unit only on 100-240 VAC,

50/60 Hz. (Technician Note: If you have any doubt as to whether you have a unit with the correct voltage rating for the country's power supply, DO NOT attempt to use the unit. Contact the dealer or the factory.)

• Liquid or Solid Object: Stop operation immediately if any liquid

or solid object should fall into the cabinet. (Technician Note: Unplug the unit and have it checked by qualified service personnel.)

• AC power cord: Use only the AC power cord included with this

unit or an equivalent cord.

• ESD procedures: Be sure to observe all established Electro-

Static Discharge (ESD) procedures while handling cables in or near the Circuit Board.

• Grounding Device Safeguards: Always wear an appropriate

personal grounding device, such as a wrist strap with integral resistor, connected to an ESD ground to avoid potential damage.

• Electrostatic Sensitive Device: At a minimum, make positive

contact with the bare metal chassis of the Printer with the hand before proceeding with the procedure. (Technician Note: This device is electrostatic sensitive. It may be damaged if exposed to static electrical discharges. Discharges may be generated by various means, such as walking on a carpeted floor.)

CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 5.0)

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Table of Contents

Introduction to CardJet___________________________________________________ 3

Reviewing the Notices and Trademark Restrictions ____________________________ 3

Reviewing the Notices _________________________________________________ 3 Reviewing the Trademark Acknowledgments_______________________________ 3

Reviewing information pertinent to Users in the United States__________________ 3 How to use the manual___________________________________________________ 4 Safety Messages (review carefully) _________________________________________ 5

Additional Safety Precautions for CardJet Technicians (review carefully)_________ 6

Section 1: Technician Overview___________________________________________ 10

Reviewing the CardJet Printers (410 and C7) ________________________________ 10

Reviewing the Professional Series CardJet 410 Card Printer/Encoder ___________ 10

Reviewing the Persona CardJet C7 Card Printer/Encoder_____________________ 11

Reviewing the Professional CardJet 410 and Persona C7 ID Card Printers _______ 11 Technician Review of Printer Features _____________________________________ 12 Technician Review of CardJet Specifications ________________________________ 20

Reviewing the Regulatory Compliances __________________________________ 20

Reviewing the Agency Listings _________________________________________ 21

Reviewing the Technical Specifications __________________________________ 22 Technician Review of CardJet Card Printer Setup ____________________________ 25

Selecting an area for the Card Printer ____________________________________ 25

Connecting the Card Printer to the Computer ______________________________ 26

Opening the Top Cover to the Card Printer ________________________________ 27

Powering up the Card Printer___________________________________________ 28

Reviewing the Printer Driver Operator Interface____________________________ 29

Reviewing the Printer Properties window _________________________________ 32 Technician Review of Ink and Card Cartridges_______________________________ 33

Reviewing the Ink Cartridges___________________________________________ 34

Storing the Ink Cartridges (review carefully) ______________________________ 34

Loading the Ink Cartridges_____________________________________________ 35

Reviewing the Card Cartridges _________________________________________ 38

Storing the Card Cartridges (review carefully) _____________________________ 38

Loading the Card Cartridge ____________________________________________ 39

Printing the Test Print (after installing Ink and Card Cartridges) _______________ 41 Technician Handbook for CardJet Card Printers ______________________________ 42

Section 2: Troubleshooting Guidelines _____________________________________ 73

Safety Messages (review carefully) ________________________________________ 73

Additional Safety Precautions for CardJet Technicians (review carefully)________ 74 Interpreting the LED Lights______________________________________________ 76 Reviewing the Fargo Controller error types__________________________________ 79 Reviewing the Error Messages for Printer Drivers ____________________________ 80

Reviewing the Status Monitor dialog box and buttons _______________________ 80

Reviewing the Error Messages Windows 98Se/Me/2000/XP Printer Drivers _____ 81

Reviewing the Error Messages for the Magnetic Encoding Module _____________ 87

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Troubleshooting with Printer Components __________________________________ 88

Troubleshooting with the Card and Ink LED Indicators ______________________ 88

Troubleshooting with the Printer Driver Ink Fuel Gauges_____________________ 90

Troubleshooting with the normal Printer Driver Preference Options ____________ 90

Troubleshooting with the Magnetic Encoding Module (both 410/C7 models) _____ 90

Troubleshooting with the Error Messages _________________________________ 91

Troubleshooting with the Printer connections ______________________________ 92

Troubleshooting the Card Jam __________________________________________ 93

Troubleshooting with the Host Driver Download Software ___________________ 93

Troubleshooting with an open Printer Top Cover ___________________________ 93 Resolving the CardJet Card Printer problems ________________________________ 94

Resolving the Printer Startup problems ___________________________________ 94

Resolving the Bar Code problems _______________________________________ 95

Resolving the Off-center Card Printing problems ___________________________ 95

Resolving the pixelated or grainy ID Card Photo problems ___________________ 96

Section 3: Printer Adjustments ___________________________________________ 97

Safety Messages (review carefully) ________________________________________ 97

Additional Safety Precautions for CardJet Technicians (review carefully)________ 98 Installing the Windows Printer Driver ______________________________________ 99

Installing the Printer Driver from the Software Installation CD ________________ 99

Resolving the unopened CD Installer Program problem _____________________ 100

Installing the Printer Driver Updates ____________________________________ 101

Downloading the Printer Driver Files ___________________________________ 102 Setting up the Printer Driver ____________________________________________ 103

Windows 98 / Windows Millennium ____________________________________ 103

Windows 2000 / Windows XP_________________________________________ 103 Printer Driver Options _________________________________________________ 104 Selecting the Card tab window __________________________________________ 105

Selecting the Print Quality (Best, Normal or Fast print modes) _______________ 106

Using the default Card Size ___________________________________________ 108

Selecting the Orientation (Portrait or Landscape) __________________________ 109

Selecting the Rotate Front by 180 Degrees option__________________________ 110

Specifying the Copies _______________________________________________ 110

Clicking on the About button__________________________________________ 111 Selecting the Image Color tab ___________________________________________ 112

Selecting the Color Quality under the Image Color tab______________________ 113

Selecting the Color Quality ___________________________________________ 114

Selecting the Print in Grayscale checkbox________________________________ 115

Selecting the Infrared Bar Codes checkbox_______________________________ 115

Selecting the Default button __________________________________________ 116 Selecting the Image Position tab _________________________________________ 117

Using the Vertical and Horizontal Adjustment arrows ______________________ 118 Selecting the Magnetic Encoding tab (both 410/C7 models)____________________ 120

Using the Verification option under Magnetic Encoding ____________________ 121

Using the Magnetic Track Selection option under Magnetic Encoding _________ 122

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Using the Magnetic Track Options under Magnetic Encoding ________________ 123

Using the Bit Density radio buttons under Magnetic Encoding _______________ 124

Using the Character Size radio buttons under Magnetic Encoding _____________ 124

Using the ASCII Offset under Magnetic Encoding _________________________ 125

Using the LRC Generation radio buttons under Magnetic Encoding ___________ 126

Using the Character Parity radio buttons under Magnetic Encoding____________ 126

Reviewing the Shift Data Left under Magnetic Encoding____________________ 127

Using the Default button under Magnetic Encoding ________________________ 128

Reviewing the ISO Track Locations ____________________________________ 129

Reviewing the Sample String__________________________________________ 130

Reviewing the ASCII Code and Character Table __________________________ 131

Sending the Track Information ________________________________________ 132 Selecting the Print Supplies tab __________________________________________ 133

Using the Reorder Numbers indicators __________________________________ 135

Selecting the Clean Ink Cartridge Nozzles button __________________________ 136

Selecting the Test Printer button _______________________________________ 141

Section 4: Cleaning and Maintenance_____________________________________ 142

Safety Messages (review carefully) _______________________________________ 142

Additional Safety Precautions for CardJet Technicians (review carefully)_______ 143 Using the Required Supplies ____________________________________________ 144 Cleaning the Printer's Exterior ___________________________________________ 145 Cleaning the Ink Cartridges _____________________________________________ 145

Automatically Cleaning Ink Cartridges __________________________________ 145

Manually cleaning the Ink Cartridges ___________________________________ 146

Gathering the Cleaning Supplies _______________________________________ 146

Preparing to Clean the Ink Cartridges ___________________________________ 146

Cleaning the Ink Cartridges and Ink Cartridge Cradle ______________________ 147 CardJet Maintenance Kit Instructions _____________________________________ 149

Reviewing related Displays ___________________________________________ 149

Lubricating the upper Ink Carriage Rail _________________________________ 151

Cleaning the Ink Carriage Rod_________________________________________ 153

Replacing the Felt Ink Well ___________________________________________ 155

Cleaning the Card Hopper Feed Roller __________________________________ 158

Cleaning the interior Card Feed Rollers__________________________________ 160

Section 5: Fargo Technical Support ______________________________________ 163

Contacting Fargo Technical Support ______________________________________ 163

Section 6: Reviewing the Spare Parts List _________________________________ 164 Glossary of Terms _____________________________________________________ 165 Index ________________________________________________________________ 178

CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 5.0)

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Section 1: Technician Overview

Technicians can review this section for a comprehensive troubleshooting strategy for the two CardJet Card Printers. Technicians can use this strategy to gain expert-level knowledge of the Printer in order to efficiently troubleshooting all aspects of it. This method safeguards the need to maintain fully-operational Printers at all times and ensures that on-site Technicians have access to critical, accurate and current CardJet troubleshooting-related procedures.

Reviewing the CardJet Printers (410 and C7)

• The CardJet Card Printer is a single-sided inkjet ID Card Printer. The two (2) CardJet

models are the Professional Series CardJet 410 Card Printer/Encoder and the Persona CardJet C7 Printer. (Note: Each Printer will use inkjet receptive cards that are 30 mil in thickness and CR-80 in size. The cards are stored in an easy loading Card Cartridge.)

• The Printer will require two (2) separate Ink Cartridges: a color printing Cartridge that

contains dye color inks (YMC) and a black printing Cartridge that contains pigment-black ink (K).

Reviewing the Professional Series CardJet 410 Card Printer/Encoder

The Professional Series CardJet 410 is a single-sided, inkjet ID Card Printer.

Standard features:

• Full color and monochrome inkjet card printing capability

• Cartridge load color (YMC) and black (K) inks

• Cartridge load blank cards

• 50 card capacity Output Hopper

• 100-card Card Cartridge

Optional features:

• High-coercivity magnetic stripe encoding

CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 5.0)

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Reviewing the Persona CardJet C7 Card Printer/Encoder

The Persona CardJet C7 is a single-sided, inkjet ID Card Printer.

Standard features:

• Full color and monochrome inkjet card printing capability

• Cartridge load color (YMC) and black (K) inks

• Cartridge load blank cards

• 50 card capacity Output Hopper

• 50-card Card Cartridge

Optional features:

• High-coercivity magnetic stripe encoding

Reviewing the Professional CardJet 410 and Persona C7 ID Card Printers

These two models will differ as follows:

Professional CardJet 410 Card Printer Persona CardJet C7 Card Printer

100-card capacity Card Cartridge 50-card capacity Card Cartridge

Optional Hi-Co Magnetic Stripe Encoding Optional Hi-Co Magnetic Stripe Encoding

Professional Series Look and Color Persona Series Look and Color (Ice Blue)

Professional Series Driver/Firmware Persona Series Driver/Firmware

Full Warranty Limited Warranty

Available with Bundle:

• Printer

• Camera/Tripod

• Software

Available with Mag Bundle Not available with Mag Bundle

Available with Bundle:

• Printer

• Camera/Tripod

• Software

Ink Ink

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Technician Review of Printer Features

See the next page. Refer to the Technician Handbook for CardJet Card Printers in this section.

Function Description

Top Cover Opens to allow access to the Ink Cartridges and Card Path. This cover must

be closed in order for the Printer to begin printing. See Opening the Top Cover to the Card Printer on page 27. See CardJet Engineering Drawing R400019 in the appendix.

Ink Cartridge Cradle

Card Output Hopper

Holds the Ink Cartridges and moves them back and forth across the card during printing. (Note: Before Ink Cartridges can be loaded into the Printer, the Printer Driver must be installed and the Printer's Power and USB cables must be connected.)

Once this is done, the Printer's Ink Cartridge Cradle will move to the center position whenever the Top Cover is open.

Catches printed cards as they eject from the Printer. This Hopper will hold a maximum of 50 cards. The Card Output Hopper Door can be either opened or closed while printing, but If you would like printed cards to stack neatly, leave the door closed, as shown below. (Note: An external Card Output Hopper is provided if the Printer model includes the Magnetic Stripe Encoding Module.)

CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 5.0)

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Technician Review of Printer Features (continued)

See the Cleaning the Ink Cartridges and Ink Cartridge Cradle procedure on page 147.

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Technician Review of Printer Features (continued)

Function Description

Power button and LED

Printer connected to the PC:

• The Power button turns the Printer ON and OFF. (Note: When lit, the

blue LED light indicates when power is ON.)

• Press the Power button to turn the Printer ON and OFF.

• The blue LED above the button turns OFF or ON to indicate when

power is applied. (Note: This LED will flash when the Printer is processing a print job.)

• If the Power button is pressed during a print job, the print job will be

lost and the Printer will reset (depends on Windows configuration).

Printer not connected to the PC:

• Press the Power button to turn the Printer ON and OFF. (Note: The

blue LED above the button turns OFF or ON to indicate when power is applied. This is the only active button when the Printer is not connected to the PC.)

• All other buttons will not function and a Card Printer self-test will not be

possible. (Note: When the Printer is not connected and the Card Cartridge and Ink Cartridge are not installed, only the Ink LED will flash as this is controlled by firmware.)

• The Card LED will not flash in this mode when the Card Cartridge is not

installed. (Note: The Printer must be connected to the PC for the Card LED to flash.)

(Note: Avoid pressing multiple buttons simultaneously or pressing and holding a button or combination of buttons.)

See the Interpreting the LED Lights

CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 5.0)

procedure on page 76.

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LED

Button /

LED

Technician Review of Printer Features (continued)

CANCEL

Button

CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 5.0)

INK

LED

CARD

Button /

POWER

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Technician Review of Printer Features (continued)

Function Description

Card

button and LED

Card Status button / LED:

The Card button is used to resume operation after an error condition is cleared. In general, as the icon on this button indicates, errors are related to card feeding and printing.

• If an error occurs, the Card LED light will flash. Correct the error and

press the Card button to resume. (Note: The Card LED will also flash if the Card Cartridge is not installed or if it has run out of cards.)

• When lit, the amber LED above this symbol will flash to indicate you

need to check the status of the Card Cartridge and/or the card being used for the current print job.

This LED will flash when:

• The Card Cartridge is improperly installed or missing.

• The Card Cartridge is out of cards.

• A card is unable to feed from the Card Cartridge.

• A card is jammed along the Card Path.

• A non Fargo-certified Card Cartridge is installed.

Troubleshooting Instructions. See Section 2):

1. Correct the condition and press the Card button to continue printing.

(Note: If neither the Ink Cartridge nor the Card Cartridge are installed, only the Card LED will flash at first. When the Card Cartridge is installed, the Ink LED will then flash until the Ink Cartridge is installed. These two lights will not flash simultaneously.)

See the Interpreting the LED Lights

procedure on page 76.

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Technician Review of Printer Features (continued)

Function Description

Ink LED

The Ink Cartridge Status LED is described below:

The Ink LED light indicates when you need to check the status of the color or black Ink Cartridge. (Note: Both Ink Cartridges must be installed in order for the Printer to function.)

• Light is off. When the light is off, both Cartridges are ready for printing.

• Ink LED light is lit. When the Ink LED light is lit, it indicates that ink is

not installed, ink is out or that there is a problem with one of the Ink Cartridges. In this case, correct the issue and close the Printer's Top Cover to resume operation. When lit, the amber LED above this symbol will flash to indicate you need to check the status of the Ink Cartridges.

This LED will flash when:

• The Top Cover is open. When open, the Ink Cartridge will move to the

install position. Regardless of the Ink Cartridge condition, the Cartridge will always move to this position. (Note: When the Top Cover is closed, the Cartridge will return to its home position. If a print job has been received, printing will resume when the Top Cover is closed. If the Top Cover is left open, the Cartridge will return to its home position after 5 minutes of the Printer sitting idle.) See CardJet Engineering Drawing R400019 in the appendix.

• One or both of the Ink Cartridges is improperly installed or missing

and the Top Cover is closed. (Note: When Top Cover is opened, the

Cartridge will move to the same standard install position described in condition 1.)

• One or both of the Ink Cartridges is out of ink and the Top Cover is

closed. (Note: When Top Cover is opened, the Cartridge will move to

the same standard install position described in condition 1.)

• A non Fargo-certified Cartridge is installed and the Top Cover is

closed. (Note: When Top Cover is opened, the Cartridge will move to

the same standard install position described in condition 1.)

Troubleshooting Instructions. See Section 2):

1. Correct the condition and close the Top Cover to continue printing.

See the Interpreting the LED Lights

CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 5.0)

procedure on page 76.

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Technician Review of Printer Features (continued)

Function Description

Cancel button

Card Input Hopper

Press the Cancel button to cancel the current print job and reset the Printer for the next print job. (Note: This will cancel the job at both the PC and the Printer level. If a card is left within the Printer after a print job is canceled, it will automatically be ejected.)

Load the Card Cartridges into this Hopper. See Loading the Card Cartridge on page 39.

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Technician Review of Printer Features (continued)

Function Description

Power Port

USB Interface Port

Connect to the included power cord. See Powering up the Card Printer page 28.

Connect to a Windows PC with a USB cable. See Connecting the Card Printer to the Computer on page 26.

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Technician Review of CardJet Specifications

The purpose of this section is to provide the Operator with specific information on the Regulatory Compliances, Agency Listings and Technical Specifications for the CardJet Card Printers. Refer to the Technician Handbook for CardJet Card Printers in this section.

Reviewing the Regulatory Compliances

Term Description

CSA The Printer manufacturer has been authorized by UL to represent the

Card Printer as CSA Certified under CSA Standard 22.2.

File Number: E145118

FCC The Card Printer complies with the requirements in Part 15 of the FCC

rules for a Class B digital device. (Note: These requirements are designed to provide reasonable protection against harmful interference in a residential installation.)

If equipment operation in a residential area causes unacceptable interference to radio and TV reception, the Operator is required to take whatever steps are necessary to correct the interference.

ITS-EMC The Card Printer has been tested and complies with EN55022 Class B:

1998, EN55024: 1998, EN61000-3-2 and EN61000-3-3 standards for EMC (electro-magnetic compatibility).

(Note: Based on the above testing, the Printer manufacturer certifies that the Card Printer complies with all current EMC directives of the European Community and has placed the CE mark on the Card Printer.)

Certificate Number: 00027

UL-GS The Card Printer has been tested and complies with EN60950 and

bears the UL-GS mark.

License Number: TBD

UL The Card Printer is listed under UL 60950 INFORMATION

TECHNOLOGY EQUIPMENT.

File Number: E145118, Volume 1, Section 19

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Reviewing the Agency Listings

Term Description

Emissions Standards

Safety Standards UL 60950, CSA C2.2 No. 60950 and UL-GS (EN 60950 A1-A4,

CE, FCC, CRC c1374, BSMI, ITS (EN 55022 Class B:1998, FCC Class B, EN 55024: 1998)

A11), CE

Danger: You must unplug the power cable to the Card Printer to ensure that all power is disconnected from the unit. Do not attempt any work on the Card Printer’s interior unless you have first unplugged the unit.

CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 5.0)

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Reviewing the Technical Specifications

The Technical Specifications for the Professional Series CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer are provided here. (Note: The CardJet Card Printers do not provide for oversized card capability, less than 30-mil card capability, Smart card encoding, support of non-Fargo cards and exception feed.)

Type Description

Accepted Standard

CR-80 CardJet cards (3.375”L x 2.125”W / 85.6mmL x 54mmW)

Card Sizes

Accepted Card

.030-inch (30 mil) / .762mm

Thickness

Accepted Card Types Fargo CardJet Cards

Card Cartridge Capacity (non refillable)

Card Output Hopper

• Professional Series CardJet 410 Printer/Encoder: 100 cards

• Persona CardJet C7 Printer/Encoder: 50 cards

50 cards

Capacity

Colors Up to 16.7 million

Dimensions 8.0” (H) x 18.0” (W) x 14.0” (D) / 203mmh x 457mmW x 356mmD

Encoding Options The High-Coercivity Magnetic Stripe Encoding Module can be

ordered factory-installed or as a field upgradeable module.

Ink Cartridge Capacity

SmartLoad Ink Cartridges contain an exclusive Ink Level Gauge that reports remaining prints and alerts when the ink is low or out.

SmartLoad Ink Cartridge:

• Full Color: 300 prints (250 for Persona C7)

• Black: 900 prints (750 for Persona C7)

See the Selecting the Print Quality (Best, Normal or Fast print modes) procedure on page 106.

Continued on the next page

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Reviewing the Technical Specifications (continued)

Type Description

Interface USB 1.1

Memory 2MB RAM

Operating

59° to 95° F / 15° to 35° C

Temperature

Operating

20% to 80% non-condensing

Humidity

Print Method Thermal Inkjet

Print Speed Print speed will vary depending on the amount of color coverage

within a card design. (Note: The above print speeds represent a color, full-bleed design; designs with less color coverage will print faster.)

Print speed indicates an approximate batch print speed. (Note: It is measured from the time a card feeds into the Printer to the time it ejects from the Printer. Print speeds do not include the time needed for the PC to process the image.)

Process time is dependent on the size of the file, the CPU, amount of RAM and the amount of available resources at the time of the print.

• Fast print quality: 26 seconds per card / 138 cards per hour

• Normal print quality: 42 seconds per card / 86 cards per hour

• Best print quality: 76 seconds per card / 47 cards per hour

See the Selecting the Print Quality (Best, Normal or Fast print modes) procedure on page 106.

Printer Drivers Windows 98 / Me / 2000 / XP

Continued on the next page

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Reviewing the Technical Specifications (continued)

Type Description

Resolution 600 dpi (Fast mode)

This is the number of individual pixels in a graphic, taken over a given length, used to indicate the sharpness of the picture and the level of detail. The number of elements in the Printhead determines Fargo Printer resolution. See CardJet Engineering Drawing No. D400147 in the appendix.

Software Drivers Windows 98, Windows Millennium, Windows 2000, Windows XP

Storage

TBD Temperature / Humidity

Supply Voltage 100 to 240 VAC, 1.0A

Supply

50 Hz / 60 Hz Frequency

System Requirements

IBM-PC or compatible, Windows 98Se/Me/2000/XP, Pentium™ class

233 MHz computer with 64 MB of RAM or higher, 200 MB free hard

disk space or higher, USB 1.1

Warranty Printer – Two Year

• 2 year – Professional

• 1 year – Persona

Indicate to refer to price list.

Weight 19.4 lbs. / 8.8 kg

Continued on the next page

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Technician Review of CardJet Card Printer Setup

IMPORTANT! Fargo Card Printers require highly specialized print supplies to function

properly. To maximize Printer life, reliability, printed card quality and durability, you must use only Fargo Certified Supplies. For this reason, the Fargo warranty is void, where not prohibited by law, if you use non-Fargo Certified Supplies. To order additional materials, please contact the Fargo authorized reseller.

Selecting an area for the Card Printer

Step Procedure

1 Place the unit in a location with adequate air circulation to prevent internal heat

build up.

2 Use the Printer's dimensions as a guideline for the minimum clearances to the

unit. (Note: Allow for adequate clearance above the unit to accommodate the height of the unit with its Top Cover open.)

3 Do not install unit (a) near heat sources such as radiators or air ducts or (b) in a

place subject to direct sun-light, excessive dust, mechanical vibration or shock.

4 Read carefully the caution about moisture condensation.

Caution: If the unit is brought directly from a cold to a warm location or is placed in a very damp room, moisture may condense inside the unit. (Note: Should this occur, print quality may not be optimum. Leave the unit turned OFF in a warm, dry room for several hours before using. This will allow the moisture to evaporate.)

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Connecting the Card Printer to the Computer

The Card Printer is designed to be used with any IBM-PC or compatible running Windows 98Se/Me/2000/XP. For best results, a Pentium™ class 233 MHz computer with 64 MB of RAM or higher and 200 MB free hard disk space is required. The Printer is equipped with a USB 1.1 high-speed interface port. This port is the means through which the Printer receives data from the computer.

IMPORTANT! You must install the Printer Driver software prior to connecting the Printer to the computer. The Printer Driver installation program will prompt you when to

connect the Printer. If you have not already done so, please install the Printer Driver software at this time. See the Installing the Windows Printer Driver

To connect the Printer to the computer, obtain a USB interface cable and refer to the following steps:

Step Procedure

procedure on page 99.

1 Connect the smaller end of the USB cable to the Printer's USB port.

2 Connect the other end of the cable to the back of the PC at an available USB

port.

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Opening the Top Cover to the Card Printer

Step Procedure

1 Open the Top Cover of the Printer by lifting up on its front edge and tilting the

cover back into its fully open position. See CardJet Engineering Drawing R400019 in the appendix.

2 To close the Top Cover, gently lower the Top Cover until it clicks into place.

IMPORTANT! Before the Ink Cartridges can be loaded into the Printer, the Printer Driver must be installed and the Printer's power and USB cables must be connected. Once this is done, the Printer's Ink Cartridge Cradle will move to the center position whenever the Top Cover is open. The Top Cover must be closed securely in order for the Printer to operate.

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Powering up the Card Printer

The power supply within the Printer is a universal power supply properly configured for the power used in the (respective) country. To connect power to the Printer, locate the appropriate power cord for the country and refer to the following steps:

Step Procedure

CAUTION! The (included) two (2) power cords are designed for use only with the Card Printer. (Note: If you have any doubts about the plug configuration or the voltage, do not attempt to use the Printer. Contact the Fargo authorized reseller for information on the correct power configuration.)

Locate the power cord included with the Card Printer.

2 Place the power cord into the power cord port of the Card Printer.

3 Place the AC power plug end of the power supply cord into an available wall

outlet.

Press the Power button if you wish to turn the Printer ON or OFF. (Note: If the Printer will not be used for a long period of time, unplug the power cable to the Card Printer to ensure that all power is disconnected from the unit.)

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Reviewing the Printer Driver Operator Interface

Technicians can access the Printer Driver window by selecting Start button > Settings > Printers > CardJet Professional 410 Card Printer (right click) or CardJet Persona C7 Card Printer (right click) > Printing Preferences to bring up the CardJet 410 Card Printer Printing Preferences window.

Technicians can use the Card, Image Color, Image Position, Magnetic Encoding and Print Supplies tabs to make appropriate selections, as described below and (in more detail) in

Section 3: Printer Adjustments.

Step Description

Interfacing with the Card tab:

Access the Card tab via the CardJet 410 or Persona C7 Card Printer Printing Preferences windows.

Use the Card tab to select Print Quality (Fast, Normal and Best), the Card Size (up/down arrows), the Orientation: Portrait and Landscape (radio buttons), the Rotate Image 180° (checkbox) and Copies (checkbox). See the Selecting the Print Quality (Best, Normal or Fast print modes) procedure on page 106.

Also provides the About button. See Selecting the Card tab window

Interfacing with the Image Color tab:

on page 105.

Access the Image Color tab via the CardJet 410 or Persona C7 Card Printer Printing Preferences windows. See the Selecting the Image Color tab

112.

Use the Image Color tab to select Print Quality (radio buttons), Color Quality (adjustment slides), Automatic Image Enhancement (checkbox), Print in Grayscale (checkbox) and Infrared Bar Codes (checkbox).

Also provides the Default button.

Interfacing with the Image Position tab:

Access the Image Position tab via the CardJet 410 or Persona C7 Card Printer Printing Preferences windows. See the Image Position tab

on page 117.

Use the Image Position tab to select Horizontal and Vertical positioning (right and left arrows) of the cards.

Continued on the next page

on page

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Reviewing the Printer Driver Operator Interface (continued)

See Section 3: Printer Adjustments for more detailed procedures.

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Reviewing the Printer Driver Operator Interface (continued)

Step Description

Interfacing with the Magnetic tab (option with the CardJet 410 and Persona

C7 Card Printers):

Access the Magnetic Encoding tab via the CardJet 410 or Persona C7 Card Printer Printing Preferences windows. See the Selecting the Magnetic Encoding tab (both 410/C7 models) procedure on page 120.

Use the Magnetic Encoding tab to select the Verification (radio buttons) and Retries (up/down arrows), Magnetic Track Selection (radio buttons), Magnetic Track Options: Bit Density (radio buttons), Character Size (radio buttons), ASCII Offset (radio buttons), LRC Generation (radio buttons), Character Parity (radio buttons) and Shift Data Left (checkbox).

Also provides a Default button.

Interfacing with the Print Supplies tab:

Access the Print Supplies tab via the CardJet 410 or Persona C7 Card Printer Printing Preferences windows. See the Selecting the Print Supplies tab

129.

on page

Use the Print Supplies tab to view Prints Remaining under Color Ink Cartridge and Black Ink Cartridge.

Also provides the Clean Ink Cartridge Nozzles button. The Technician can view the Color Ink Cartridge Reorder Number, Black Ink Cartridge Reorder Number and the Card Cartridge Reorder Number.

Continued on the next page

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Reviewing the Printer Properties window

Access the Professional Series CardJet 410 or Persona CardJet C7 Card Printer Properties window via Start > Settings > Printers > Properties in order to input appropriate Printer Property information.

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Technician Review of Ink and Card Cartridges

The CardJet Card Printer requires specialized Ink and Card Cartridges to produce highquality, durable cards. This section explains these materials in detail and also explains how each is loaded into the Printer. Refer to the Technician Handbook for CardJet Card Printers in this section.

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Reviewing the Ink Cartridges

The CardJet printing process requires that two highly specialized Ink Cartridges are installed: (1) a color Ink Cartridge and (2) a black Ink Cartridge. Both Cartridges must be installed for the Printer to function. Together, these Ink Cartridges produce all of the rich, colorful graphics, text, bar codes and photographs necessary for producing high-quality cards.

Unlike most other Ink Cartridges, the CardJet Cartridges provide built-in technology which allows the Printer Driver to report:

• how many prints remain in each Cartridge,

• when ink is running low and

• when ink has run out.

This allows you to carefully monitor the ink usage and alerts you when you need to order additional supplies. It also prevents you from printing with an empty Ink Cartridge and wasting partially printed cards.

IMPORTANT! Fargo Card Printers require highly specialized Ink Cartridges to function properly. To maximize Printer life, reliability, printed card quality and durability, you must use only Fargo Certified Supplies. For this reason, the Fargo warranty is void, where not prohibited by law, if you use non-Fargo Certified Supplies. To order additional materials, please contact the Fargo authorized reseller. The part numbers for the currently installed Cartridges can be found in the Print Supplies tab of the Printer Driver.

Storing the Ink Cartridges (review carefully)

Step Procedure

1 To maintain excellent print quality from the Ink Cartridges:

• Keep all Ink Cartridges in their sealed packages, at room temperature (60-

78° F or 15.6-26.6° C), until you are ready to use them.

• Once installed, leave the Ink Cartridges in their cradle at all times to keep

them from drying out or becoming clogged.

• If you store an unsealed Ink Cartridge, do so in an airtight plastic container.

Caution: Do not unplug the Printer until printing is complete and the Ink Cartridge Cradle has returned to its home position on the right side of the Printer. (Note: The Ink Cartridges will dry out if not stored in their home position.)

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Loading the Ink Cartridges

Prior to loading Ink Cartridges, the Ink LED light will flash to signal that Ink Cartridges must be installed. Follow these steps to load both the color and black Ink Cartridges into the Printer. See the Interpreting the LED Lights

Step Procedure

Caution: Before Ink Cartridges can be loaded into the Printer, the Printer Driver must be installed and the Printer's power and USB cables must be connected. Once this is done, the Printer's Ink Cartridge Cradle will move to the center position whenever the Top Cover is open.

Open the Top Cover by lifting up on the cover and tilting the cover back into its fully open position. The Ink Cartridge Cradle will move to the center position.

procedure on page 76.

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Loading the Ink Cartridges (continued)

Step Procedure

2 Remove the Ink Cartridge from its packaging and carefully remove the protective

vinyl tape.

Caution: Do NOT touch the Ink Cartridge nozzles or copper contacts. Touching these parts will result in clogs, ink failure and bad electrical connection. Also, do NOT remove the copper strips, which are required electrical contacts.

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Loading the Ink Cartridges (continued)

Step Procedure

3 Push the Ink Cartridge firmly, straight down into the Ink Cartridge Cradle.

4 Close the cradle latch. When the latch is fully closed, you will hear a click. Once

both Cartridges are loaded, close the Top Cover. (Note: When loaded properly, the Ink Cartridge Cradle will return to the home position on the right-hand side of the Printer and the Ink LED light will turn off indicating that the Ink Cartridges are installed and ready for printing.) See the Interpreting the LED Lights on page 76.

procedure

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Reviewing the Card Cartridges

The Card Printer accepts on CardJet cards with a thickness of 30 mil (.030"/.762mm).

• Thermal Inkjet Printing: CardJet cards are specially designed for use with thermal

inkjet printing. (Note: Their unique surface coating is what allows you to produce inkjet cards that have the color clarity, durability and moisture resistance required for the rigors of most ID card applications.)

• Preloaded Card Cartridges: For the convenience, these special cards are preloaded

into an easy-to-install Card Cartridge. (Note: In addition to making card loading simple, the Card Cartridge also protects blank cards from dust, fingerprints and other contaminants that can degraded the quality of printed cards.)

• Clear Cartridge: The Cartridge is clear so you can tell at a glance about how many

cards remain.

• Magnetic Stripe Encoding Module (both 410/C7 models): Blank cards are available

with or without a magnetic stripe on the back side. (Note: Magnetic stripes are generally used only in conjunction with Printers which include the optional Magnetic Stripe Encoding Module (both 410/C7 models).

IMPORTANT! Fargo Card Printers require highly specialized Card Cartridges to function properly. To maximize Printer life, reliability, printed card quality and durability, you must use only Fargo Certified Supplies. For this reason, the Fargo warranty is void, where not prohibited by law, if you use non-Fargo Certified Supplies. To order additional materials, please contact the Fargo authorized reseller. The part numbers for the currently installed Cartridges can be found in the Print Supplies tab of the Printer Driver.

Storing the Card Cartridges (review carefully)

To maintain excellent print quality from the Card Cartridges, follow these guidelines:

• Keep all Card Cartridges in their original packaging, at room temperature (60-78° F or

15.6-26.6° C), until you need to use them.

• Do NOT drop Card Cartridges and cause them to break and become unusable.

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Loading the Card Cartridge

Before printing, load blank cards into the Printer's Card Input Hopper, as follows:

Step Procedure

Close the Printer's Top Cover. (Note: The Printer will indicate that a Card Cartridge needs to be installed by flashing the Card LED light.) See the Interpreting the LED Lights

procedure on page 76.

2 Remove the Card Cartridge from its packaging.

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Loading the Card Cartridge (continued)

Step Procedure

3 Set the Card Cartridge onto the Card Input Hopper with the arrow on the top of

the Cartridge pointing toward the front of the Printer as shown below. Push the Card Cartridge down until it clicks into place. See the next two pages. (Note: When installed properly, the Card LED light will turn off to signal that the Card Cartridge is ready for printing.)

Caution: When not in use, keep the Card Cartridge in place to prevent dust from accumulating on the Drive Rollers.

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Printing the Test Print (after installing Ink and Card Cartridges)

Once the Ink and Card Cartridges are installed, a self-test should be performed to check for proper operation of the Printer. (Note: The self-test function also requires that the Print Driver is installed and the Printer's power and USB cables connected.)

Refer to the following to print a test print:

Step Procedure

1 Open the Printer Driver's Printer Properties Window.

2 Click on the Print Supplies tab. See Using the Print Supplies tab on page 129.

Click on the Test Printer button. See Selecting the Test Printer button

on page

141.

From the Send Test window, click on the Send button to send a color test print to the Printer. See Selecting the Test Printer button

on page 141. (Note: After a

few seconds, the following test image will begin printing.)

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Technician Handbook for CardJet Card Printers

This section is provided for Technicians at the Intermediate and Expert levels, who want to become thoroughly familiar with the Printer functions as soon as it is installed.

• From a Technician’s perspective, the CardJet Professional 410 and Persona C7 printing

systems consists of an HP Print Engine and Fargo additions that allows printing on CardJet cards (CR-80, 30 mil). For this purpose, the Printer has a special Card Path, an Input Hopper for a Card Cartridge, extra Card Sensor(s) and a Fargo Controller (2 Boards). (Note: The Two models are the Professional Series CardJet 410 Card Printer/Encoder and the Persona CardJet C7 Printer/Encoder, as described on pages 5 and 6.)

• The purpose of this section is to provide Technicians with a checklist of service

requirements built into the CardJet Card Printer. The Technician can review these service requirements and refer to their corresponding service procedure (as needed). The entire printing system is designed for very efficient service and maintenance by the Technician.

Topic Description

Bad Card Cartridge Tag Detection (See Card LED)

Black Ink Cartridge

The Printer correctly validates a replacement Cartridge and reports a Bad Card Cartridge tag via the Card LEDbefore running out of cards.

The printing will continue when the Card Cartridge is replaced with a good Cartridge.

The Black Ink Cartridge provides enough ink for a minimum of 900 cards.

• CardJet 410: 900 card minimum

• Persona C7: 750 card minimum

Continued on the next page

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Technician Handbook for CardJet Card Printers (continued)

Function Description

Card

button and LED

Card Status button / LED:

The Card button is used to resume operation after an error condition is cleared. In general, as the icon on this button indicates, errors are related to card feeding and printing.

• If an error occurs, the Card LED light will flash. Correct the error and

press the Card button to resume. (Note: The Card LED will also flash if the Card Cartridge is not installed or if it has run out of cards.)

• When lit, the amber LED above this symbol will flash to indicate you

need to check the status of the Card Cartridge and/or the card being used for the current print job.

This LED will flash when:

• The Card Cartridge is improperly installed or missing.

• The Card Cartridge is out of cards.

• A card is unable to feed from the Card Cartridge.

• A card is jammed along the Card Path.

• A non Fargo-certified Card Cartridge is installed.

Troubleshooting Instructions. See Section 2):

• Physically fix the card feed error conditions and press the Card button to

correctly initiate an attempt to resume the print job starting with a fresh card.

• To replace the Card Cartridge, press the Card button on the front of the

Printer to continue printing.

• To install the Card Cartridge, press the Card button on the front of the

Printer to print or cancel printing.

See the Interpreting the LED Lights

procedure on page 76.

Continued on the next page

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LED

Button /

LED

Technician Handbook for CardJet Card Printers (continued)

Topic Description

Cancel / Retry

button (Error recovery)

Relates to Printer Error Reporting and Recovery (both 410/C7 models)

See the description (above) for the Cancel button.

The Operator can push on the Cancel / Retry button after removing a

misfed or stuck card in the Card Path.

The Cancel / Retry button activates when a card is hung up in the

Feed Station/Card Path or it is misfed.

Troubleshooting Instructions. See Section 2):

• Use the Cancel / Retry button to cancel print jobs and reset the

Printer for the next print job. (Note: This Cancel function will cancel all print jobs at both the PC and the Printer level and will completely reset the Printer. If a card is left within the Printer after a print job is canceled, it will automatically be ejected.)

CANCEL

Button

INK

LED

CARD

Button /

POWER

Continued on the next page

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Technician Handbook for CardJet Card Printers (continued)

Topic Description

Card Cartridge (both 410/C7 models)

Card Cartridge is moved during the Smart tag read cycle

Card Cartridge is correctly installed

The Card Cartridge displays the quantity levels of cards remaining.

The Card Cartridge is a self-contained, transparent Cartridge, which is

positioned in the Card Printer to be easily seen (for card monitoring

purposes) and is easily installed (for one-way, top loading installation).

Operating Instructions. See Section 1:

• You can hear a click when the Card Cartridge is correctly installed

in the Card Printer. Also, the light will go out.

The Printer correctly detects and reports an improperly loaded Card

Cartridge via Card LED and on-screen messagewhen the Cartridge

is moved during the Smart electronic tag read cycle.

The Card LED begins to blink indicating an error. A PC screen pop-up

is displayed, stating: The card Cartridge is not installed.

Troubleshooting Instructions. See Section 2):

• Install the Cartridge, then press the Card button on the front of the

Printer to print or cancel printing.

The Printer detects a correctly loaded Card Cartridge, cancels the Card

LED warning and successfully prints the requested card.

The Card LED ceases to blink indicating an error. No PC screen pop-up

is displayed. A card is successfully printed.

Card Cartridge Error Messages: Cards Out

Card Cartridge (incorrectly installed; LED error light)

The errors message that appear as a dialog to warn the following:

Cards Out (includes LED flash).

See the Interpreting the LED Lights

procedure on page 76.

The LED error light indicates an incorrect Card Cartridge installation.

See the Interpreting the LED Lights

procedure on page 76.

Continued on the next page

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Technician Handbook for CardJet Card Printers (continued)

Topic Description

Card Encoding The Encoding module is self-contained and easily field-upgradeable by

an Operator (or a Service Technician).

• Encode Only option (not provided): The Printer will not provide

an Encode Only option that allows for encoding without printing.

• Strictly used with Fargo CardJet products: The Encoder is

designed so it can only be used with Fargo CardJet products.

Card Error Recovery (See Card LED)

Color Ink Cartridge out of ink

The Firmware traps and reports the error condition via the Card LED

and a corresponding message at the Driver Operator Interfaceafter

which the print operation is halted.

The Printer will restart the operation and will continue printing cards

after the Operator opens the Printer Top Cover, fixes and removes the

jammed card, closes the Printer Top Cover and presses the Card

button.

Troubleshooting Instructions. See Section 2):

• Open the Printer Top Cover, fix it and remove the jammed card.

• Close the Printer Top Cover to restart the Printer operation and

continue printing cards.

Prior to the first card printing, the Ink LED begins to blink, indicating an

error. The Printer correctly detects and reports improperly loaded Card

Cartridges. See the Interpreting the LED Lights

procedure on page 76.

The PC screen pop-ups displays this message: The color Ink

Cartridge in the Printer is out of ink.

Troubleshooting Instructions. See Section 2):

• Replace the Cartridge and close the cover to print.

Continued on the next page

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Technician Handbook for CardJet Card Printers (continued)

Topic Description

Card LED The Firmware correctly detects the card feed error condition and

indicates a fatal error condition (via the Card LED) and a PC on-screen

error message indicating a card feeding error (via the Driver Operator

interface).

• The Printer has LED, Sensor and Error Message malfunction

indicators to inform the Operator that the equipment is malfunctioning and to indicate which component is malfunctioning.

• The Printer has LED indicators on the front that provide Error

reporting. In addition, Error reporting appears on the PC screens to indicate error, status and corrective action.

• The errors message that appear as a dialog to warn the Operator

are for Cards Out (includes LED flash).

• The LED error light indicates an incorrect Card Cartridge

installation.

Card LED The Printer via the Card LED correctly detects and reports empty,

illegal or improperly load Card Cartridges.

Card LED (bad Smart tag)

Before running out of cards, the Printer correctly validates a

replacement Cartridge and reports that it has a bad Smart tag (via the

Card LED) and that printing will continue when the Card Cartridge is

replaced with a good Cartridge.

Card LED (illegal Card Cartridge)

Before running out of cards, the Printer correctly validates a

replacement Cartridge and reports that it is illegal via the Card LED and

that printing will continue when the Card Cartridge is replaced with a

legal Cartridge.

Card Level Monitoring (via

The Card Cartridge can be used to monitor card levels because it is

transparent and the Operator can see directly into the Cartridge.

Card Cartridge)

Continued on the next page

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Technician Handbook for CardJet Card Printers (continued)

Topic Description

Card Quantities (50-card for Persona C7 and 100card for Professional

410)

The Card Cartridge is used to provide 100-card (Professional 410) and 50card (Persona C7) quantities through the same Cartridge in both the Professional Series model and the Persona Series model.

• Smart Tag Technology (differentiates): The Smart Tag technology

on the bottom of the Card Cartridge is used to differentiate between the 50-card and 100-card capacity in these two models.

• Persona Series (50-card Card Cartridge only): The Persona series

Printer model does not support the 100-card Card Cartridge.

• Professional Series (100-card Card Cartridge only): The Persona

series Printer model does not support the 50-card Card Cartridge.

Card Path This allows Operators to fine tune the position of the print area on the card.

(Note: The orientation of the card icon is portrait due to the front-to-back orientation of the Printer's Card Path.) See the Selecting the Image Position tab on page 117.

The Professional 410 and Persona CardJet C7 printing systems consist of an HP Print Engine and Fargo additions that allows printing on CardJet cards (CR-80, 30 mil).

For this purpose, the Printer has a special Card Path, an Input Hopper for a Card Cartridge, extra Card Sensor and a Fargo Controller (2 Boards).

Troubleshooting Instructions. See Section 2):

• Push on the Cancel / Retry button after removing a misfed or stuck

card in the Card Path.) (Note: The slotted Optical Sensor on the Card Path is located between the Card Cartridge and the print area.)

• The Print Cartridge does not center over the Card Path when the cover

is opened.

• The Cancel / Retry button activates when a card is hung up in the

Feed Station/Card Path or it is misfed.

Card Sensor An electro-mechanical/electro-optical device used to indicate a change in

state in the Printer such as when a card reaches a certain location.

Continued on the next page

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Technician Handbook for CardJet Card Printers (continued)

Topic Description

Card Size The Card Printer accepts only CardJet cards.

Card Surface Use only CardJet cards.

Color Matching The process of adjusting color hue, saturation and brightness, to

duplicate a desired color.

An algorithm within the Driver, which adjusts the color balance and

provides output with the desired color, automates this process.

Connectors to

The system has one USB upstream, type B connector to a PC.

Internal Circuitry

Cover The access covers are not removable and they are self-supporting

when open. See CardJet Engineering Drawing R400019 in the

appendix.

• When the print job and the Printer is initiated with normal conditions

and the Printer Top Cover is opened during the print process, the Firmware will trap the condition and will put the Printer into a safe pause mode.

• The Lid Sensor is a reflective Sensor used to detect if the cover is

open. It can be affected by direct sunlight.

Continued on the next page

CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 5.0)

RESTRICTED USE ONLY Fargo Electronics, Inc.

Technician Handbook for CardJet Card Printers (continued)

Topic Description

Card Printing Jam

Card Sensor condition (turns LED on/off; both 410/C7 models)

The Firmware correctly detects the condition and indicates a fatal error

condition via Card LED and a PC on-screen error message via the

Driver Operator Interfacewhen a print job and the Printer are

configured with anomalous conditions intended to induce a card printing

jam.

Troubleshooting Instructions. See Section 2):

• After an error has been detected and reported, you can open the

cover, remove the jammed card and then close the cover and press the Card button to continue the print job starting with a fresh card.

The Fargo Controller turns the LED on/off depending on the Card

Sensor condition. See the Interpreting the LED Lights

procedure on page 76. (Note: When no card is present, the LED is onand nothing interrupts the IR emission.)

This Sensor is described as follows:

• Detect card jam: The Card Sensor is used to determine the card

position in case of a jam, as well as for service purposes.

• Detect card edge: The Fargo Controller detects if there was a

leading or trailing edge of a card detected.

Continued on the next page

CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 5.0)

RESTRICTED USE ONLY Fargo Electronics, Inc.

Technician Handbook for CardJet Card Printers (continued)

Topic Description

Color Ink Cartridge

Driver Installation

Driver Operator interface

Here is the breakdown:

• CardJet 410: 300 color ink cards

• Persona C7: 250 color ink cards

Installation and Startup Procedures. See Section 3):

1. Load the Driver CDROM into the PC. (Note: The host Driver

download software automatically opens and prompts the Operator through the Driver installation process.)

• The device initialization and Firmware downloading

occurswhen the Printer start-up is initiated.

• The cards are printed with acceptable color reproduction and

image placementwhen the Operator initiates a print job following Driver installation.

Firmware traps and reports encoding error responses via required LED illumination and messages at the Driver Operator interface.

• Firmware correctly detects the card feed error condition and

indicates a fatal error condition (via the Card LED) and a PC onscreen error message indicating a card feeding error (via the Driver Operator interface).

Empty Ink Cartridge (1) (See Ink LED and Error Messages)

• Firmware correctly detects the card printing jam condition and

indicates a fatal error condition (via the Card LED) and a PC onscreen error message (via the Driver Operator interface).

The Printer correctly notifies the Operator of the empty Ink Cartridge via the Ink LED and on screen messagebefore running out of ink.

The remainder of the print job is restarted when a new Cartridge is correctly installed.

Continued on the next page

CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 5.0)

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Technician Handbook for CardJet Card Printers (continued)

Topic Description

Empty Ink Cartridges (2) (See Ink LED and Error Messages)

Non-empty Ink Cartridges

Non-empty color Ink Cartridges

Empty black Ink Cartridge (See Ink LED and Error Messages)

Empty black Ink Cartridge (replaced)

The Printer correctly detects and reports an empty Ink Cartridge via LED and on-screen messagewhen the empty Cartridges are in the Printer where both Cartridges are empty.

The Printer correctly detects non-empty Ink Cartridgeswhen the empty Cartridges are replaced in the Printer.

The printing continues on the print job that was halted by the detection of the empty Ink Cartridges.

The Printer correctly detects and reports an empty black Ink Cartridge via LED and on-screen messagewhen the empty Cartridges are in the Printer where the black Cartridge is empty.

The Printer correctly detects non-empty Ink Cartridgeswhen the empty black Ink Cartridge is replaced in the Printer.

The printing continues on the print job that was halted by the detection of the empty black Ink Cartridge.

Encoder Error Handling (See LED and Error Messages)

The Firmware traps and reports encoding error responses via required LED illumination and messages at the Driver Operator interfacewhen a print job and the Printer are configured with anomalous conditions intended to trigger specific encoding errors.

The batch jobs are correctly resumed. After an error has been detected and reported, an Encoding Retry option is provided for the

Operatorvia an on-screen button that correctly initiates an attempt to re-encode the card when selected.

Continued on the next page

CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 5.0)

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Technician Handbook for CardJet Card Printers (continued)

Topic Description

Encoding Retry option

Error Recovery

Printer Error Reporting and Recovery (both 410/C7 models)

HiCo Magnetic Encoding Card Printing

High-coercivity Stripe Encoding

Encoding Retry option is provided the Operator via an on-screen button that correctly initiates an attempt to re-encode the card when selected.

Push on the Card button to clear a jam.

Push on the Cancel / Retry button after removing a misfed or stuck card in the Card Path. (Note: The Cancel / Retry button activates when a card is hung up in the Feed Station/Card Path or it is misfed.)

The Printer is correctly printing an imagewhen the Operator provides Magnetic Encoding as part of the requested card image data via the Driver software.

The Printer supports optional high-coercivity magnetic stripe encoding. It does not support low-coercivity and JIS II encoding.

• Process: The Printer will not be capable of printing and encoding

sequentially.

• Print > Encode > Feed: It will print, then encode and then feed in

the next card for printing.

• Encoding Error: If there is an encoding error, the Printer must

pause operation and report an error so the improperly encoded card does not end up in the stack of good cards.

Host Driver Download Software

The host Driver download software automatically opens and prompts the Operator through the Driver installation process when the Driver CDROM is loaded into the PC.

HP Print Engine The stand-alone Core HP Print Driver supports all required functionality

of the HP Print Engine subsystem.

Windows recognizes three (3) USB devices: the Print Engine, the Fargo Controller and an on-Board USB hub (needed to split USB upstream into three USB downstream channels).

Continued on the next page

CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 5.0)

RESTRICTED USE ONLY Fargo Electronics, Inc.

Technician Handbook for CardJet Card Printers (continued)

Topic Description

Fargo Controller to HP Sensor Assembly

Illegal Ink Cartridge Detection (via Ink LED)

Image Positioning

Improperly installed color Ink Cartridges

Improperly seated Card Cartridge

(See Card LED and Error Messages)

There are two (2) cables which connect the Fargo Controller with the Sensor in the HP Print Engine. These cables must be properly attached for the Printer to operate properly.

The Printer correctly validates the replacement Cartridge and reports that it is an illegal Cartridge via the Ink LEDbefore running out of ink and having a new Ink Cartridge installed.

The printing is restarted when the Ink Cartridge is replaced with a good Cartridge.

Use the Image Position controls to adjust the position of the overall print area to be precisely centered on a card.

The Printer correctly detects an improperly installed color Ink Cartridgeswhen the empty color Cartridge is replaced in the Printer (but it is installed incorrectly).

The Printer correctly detects and reports improperly loaded Card Cartridges via the Card LED and on-screen messagewhen the Card Cartridge is improperly seated. (Note: The Card LED begins to blink indicating an error.)

A PC screen pop-up is displayed: The card Cartridge is not

installed.

Incorrect Card Cartridge Detection (See Card LED)

Troubleshooting Instructions. See Section 2):

1. Correctly load the Card Cartridge to cancel the error conditions.

2. Install the Cartridge, then press the Card button on the front of the

Printer to print or cancel printing.

The Printer correctly validates a replacement Cartridge and reports that it is an illegal Cartridge via the Card LEDbefore running out of cards.

The printing will continue when the Card Cartridge is replaced with a legal Cartridge.

Continued on the next page

CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 5.0)

RESTRICTED USE ONLY Fargo Electronics, Inc.

Technician Handbook for CardJet Card Printers (continued)

Topic Description

Initial Card Feed Error

The Firmware correctly detects the condition and indicates a fatal error condition (via the Card LED and a PC on-screen error message), indicating a card feeding error via the Driver Operator Interfacewhen a print job and the Printer are configured with anomalous conditions intended to induce a card feed error.

After an error has been detected and reported, physically fixing the card feed error conditions and pressing the Card button correctly initiates an attempt to resume the print job starting with a fresh card.

Physically fix the card feed error conditions and press the Card button to resume the print job.

Ink Cartridges The Ink Cartridge is described below:

• Incorrect Ink Cartridge Installation: The Ink LED error light

reports incorrect Ink Cartridge installation.

• Ink Cartridges: The Ink Cartridges is a protected supplies item to

the Fargo Printer.

• Smart technology: The Ink Cartridge uses Smart supplies

technology for keeping Fargo Cartridges proprietary, providing capability to decrement the tag. A Cartridge is spent. It cannot be reused.

• Printing bar codes: The Printer is capable of printing bar codes

that are readable by both infrared and visible-light bar code scanners. Infrared bar codes require the infrared bar code print mode.

• Cartridge Requirements: The Printer will require both the color,

dye Ink Cartridge and the black pigment Ink Cartridge to function.

Continued on the next page

CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 5.0)

RESTRICTED USE ONLY Fargo Electronics, Inc.

Technician Handbook for CardJet Card Printers (continued)

Function Description

Ink LED

The Ink Cartridge Status LED is described below. See next page):