EXFO MAX-630 User Manual
MaxTester 630
VDSL2/ADSL2+ Multi-play Test Set
User Guide
Copyright Information
Copyright Information
Copyright © 2010–2014 EXFO Inc. All rights reserved. No part of this
publication may be reproduced, stored in a retrieval system or transmitted
in any form, be it electronically, mechanically, or by any other means such
as photocopying, recording or otherwise, without the prior written
permission of EXFO Inc. (EXFO).
Information provided by EXFO is believed to be accurate and reliable.
However, no responsibility is assumed by EXFO for its use nor for any
infringements of patents or other rights of third parties that may result from
its use. No license is granted by implication or otherwise under any patent
rights of EXFO.
EXFO’s Commerce And Government Entities (CAGE) code under the North
Atlantic Treaty Organization (NATO) is 0L8C3.
The information contained in this publication is subject to change without
notice.
Trademarks
EXFO’s trademarks have been identified as such. However, the presence
or absence of such identification does not affect the legal status of any
trademark.
Units of Measurement
Units of measurement in this publication conform to SI standards and
practices.
Version number 8.0.0
ii MAX-630
Contents
Contents
Copyright Information ............................................................................................................ii
Certification Information ........................................................................................................v
1 Introducing the MaxTester 630 ................................................................... 1
Key Features and Benefits .......................................................................................................1
Typical Applications ................................................................................................................1
Using the MaxTester ...............................................................................................................2
Cable Connections ..................................................................................................................5
Conventions ............................................................................................................................6
2 Safety Information ....................................................................................... 7
Electrical Safety .....................................................................................................................8
Equipment Ratings .................................................................................................................9
3 Getting Started with the MaxTester ......................................................... 11
Turning the Unit On/Off ........................................................................................................11
Using Menus and Keypad .....................................................................................................12
Keypad ..................................................................................................................................13
Using Online Help .................................................................................................................14
4 Setting Up the MAX-630 ............................................................................. 15
Home ....................................................................................................................................15
System Settings ....................................................................................................................16
Display and Language ...........................................................................................................17
Date and Time ......................................................................................................................18
Power ...................................................................................................................................19
Software Options ..................................................................................................................22
Information ..........................................................................................................................23
Upload Setup ........................................................................................................................24
5 Setting Up DSL/IP Tests .............................................................................. 31
DSL Main Menu Page ............................................................................................................31
Test Configuration ................................................................................................................32
Test Setup .............................................................................................................................43
Setup ....................................................................................................................................55
VDSL2/ADSL2+ Multi-play Test Set iii
Contents
6 Running DSL/IP Tests and Viewing Results ................................................67
DSL/IP Connection Summary .................................................................................................67
Ethernet Connection Summary .............................................................................................69
WAN Status ..........................................................................................................................70
LAN Status ............................................................................................................................71
VoIP Call ...............................................................................................................................72
VoIP Summary ......................................................................................................................78
IPTV Summary ......................................................................................................................79
Join Leave .............................................................................................................................81
DSL Parameter Details ...........................................................................................................82
DSL Statistics ........................................................................................................................85
Band Information .................................................................................................................88
Loop Diagnostics ..................................................................................................................89
Data Tests Summary .............................................................................................................90
Web Browser ........................................................................................................................92
Bookmarks ............................................................................................................................94
7 Saving, Reading, and Exporting DSL/IP Test Results .................................95
Saving Results .......................................................................................................................95
Read/Export Results ............................................................................................................100
8 Maintenance ..............................................................................................103
General Maintenance ..........................................................................................................103
Recalibrating the Unit .........................................................................................................104
Battery ................................................................................................................................106
Recycling and Disposal (Applies to European Union Only) ..................................................108
9 Troubleshooting ........................................................................................109
Solving Common Problems .................................................................................................109
LED Statuses .......................................................................................................................111
Contacting the Technical Support Group ............................................................................112
Transportation ....................................................................................................................113
10 Warranty ....................................................................................................115
General Information ...........................................................................................................115
Liability ...............................................................................................................................116
Exclusions ...........................................................................................................................117
Certification ........................................................................................................................117
Service and Repairs .............................................................................................................118
EXFO Service Centers Worldwide ........................................................................................119
...........................................................................................................................................119
A Technical Specifications ............................................................................121
iv MAX-630
Certification Information
Certification Information
North America Regulatory Statement
This unit was certified by an agency approved in both Canada and the
United States of America. It has been evaluated according to applicable
North American approved standards for product safety for use in Canada
and the United States.
Electronic test and measurement equipment is exempt from FCC part 15,
subpart B compliance in the United States of America and from ICES-003
compliance in Canada. However, EXFO Inc. makes reasonable efforts to
ensure compliance to the applicable standards.
The limits set by these standards are designed to provide reasonable
protection against harmful interference when the equipment is operated in
a commercial environment. This equipment generates, uses, and can
radiate radio frequency energy and, if not installed and used in accordance
with the user guide, may cause harmful interference to radio
communications. Operation of this equipment in a residential area is likely
to cause harmful interference in which case the user will be required to
correct the interference at his own expense.
Modifications not expressly approved by the manufacturer could void the
user's authority to operate the equipment.
VDSL2/ADSL2+ Multi-play Test Set v
Certification Information
Page 1 of 1
DECLARATION OF CONFORMITY
Application of Council Directive(s): 2004/108/EC – The EMC Directive
1999/5/EC – The R&TTE Directive
93/68/EEC – CE Marking
And their amendments
Manufacturer’s Name and Address:
EXFO Inc. EXFO Europe
400 Godin Avenue Omega Enterprise Park, Electron Way
Quebec City, Quebec Chandlers Ford, Hampshire
G1M 2K2 CANADA SO53 4SE ENGLAND
Tel.: +1 418 683-0211 Tel.: +44 2380 246810
Equipment Type/Environment: Test & Measurement / Industrial
Trade Name/Model No.: ADSL2+/VDSL2 Multiplay Testing / MaxTester 630
Standard(s) to which Conformity is declared:
EN 61010-1:2001 Edition 2.0
Safety requirements for electrical equipment for measurement,
control, and laboratory use
– Part 1: General requirements
EN 61326-1:2006
Electrical equipment for measurement, control and laboratory use –
EMC requirements
– Part 1: General requirements
I, the undersigned, hereby declare that the equipment specified above conforms to the above Directive and Standards.
Manufacturer:
Stephen Bull, E. Eng
Vice-President Research and Development
400 Godin Avenue,
Quebec City, Quebec
G1M 2K2 CANADA
June 4, 2012
European Community Declaration of Conformity
vi MAX-630
1 Introducing the MaxTester 630
The MAX-630 is a handheld device designed for testing ADSL2+ and VDSL2
services between the service provider and the subscriber premises. In
addition, the dual Ethernet ports of the MAX-630 allow it to be used inside
the home to test all the way to the end point of the service.
The MaxTester 630 test set case is an aluminum enclosure with rubber over
mold, which makes it ideal for field use. Its display is a back-lit LCD
featuring 480 x 800 resolution. A membrane keypad mounted on the face
of the unit features a 14-button keypad used to operate the test set. The
following describes the features of the MAX-630.
Key Features and Benefits
Broadcom chipset
IP login
DSL testing
User-defined automatic testing
Dual Ethernet ports
Customer modem replacement
Color display with graphical analysis
Battery powered
Rugged and weatherproof handheld unit
Typical Applications
ADSL2+ and VDSL2 testing
Optional ADSL2+ and VDSL2 bonding support
Supports Ping, FTP, and Traceroute tests with optional support for Web
Browser and IPTV analysis
Ethernet testing for qualifying FTTx service at the customer premises
Configurable pass/fail results for automated testing
VDSL2/ADSL2+ Multi-play Test Set 1
Introducing the MaxTester 630
USB Host Port
USB Client Port
SD Card (not used)
Head Set Jack (2.5 mm)
Door
DC Power Door
USB Client Port
Using the MaxTester
Using the MaxTester
The MaxTester is tested IEC IP54 which means that it is not affected by dust
or water splashing against the enclosure from any direction. This
protection is only valid when both side doors are properly closed. If the
equipment is used in a manner not specified by the manufacturer, the
protection provided by the equipment may be impaired.
The MaxTester is equipped with a series of interfaces shown in the
following views:
Left
Right
2 MAX-630
Front
Power LED
Battery LED Speaker
Introducing the MaxTester 630
Using the MaxTester
VDSL2/ADSL2+ Multi-play Test Set 3
Introducing the MaxTester 630
Battery Door
Screws
Screws
Using the MaxTester
Back
Note: The MAX-630 enclosure may become warm during normal use.
4 MAX-630
Introducing the MaxTester 630
Ethernet LAN port
Ethernet WAN port
DSL port
Cable Connections
Cable Connections
The graphics below show the connectors on the MAX-630 device.
Note: When connecting a DSL cable to the DSL port, use the RJ-11 plug end of the
26 AWG cable provided with the unit. There is a 1500 V maximum transient
voltage on telecom ports. Basic insulation is needed for external telecom
circuits.
Note: For the connection setup, Annex B is on DSL pair 1 and Annex A is on pair 2.
(Dual Annex A and B units only)
VDSL2/ADSL2+ Multi-play Test Set 5
Introducing the MaxTester 630
Conventions
Conventions
Before using the product described in this guide, you should understand
the following conventions:
Indicates a potentially hazardous situation which, if not avoided,
could result in death or serious injury. Do not proceed unless you
understand and meet the required conditions.
Indicates a potentially hazardous situation which, if not avoided,
may result in minor or moderate injury. Do not proceed unless you
understand and meet the required conditions.
Indicates a potentially hazardous situation which, if not avoided,
may result in component damage. Do not proceed unless you
understand and meet the required conditions.
WARNING
CAUTION
CAUTION
IMPORTANT
Refers to information about this product you should not overlook.
6 MAX-630
2 Safety Information
WARNING
The use of controls, adjustments and procedures other than those
specified herein may result in exposure to hazardous situations or
impair the protection provided by this unit.
IMPORTANT
When you see the following symbol on your unit , make sure
that you refer to the instructions provided in your user
documentation. Ensure that you understand and meet the required
conditions before using your product.
IMPORTANT
Other safety instructions relevant for your product are located
throughout this documentation, depending on the action to
perform. Make sure to read them carefully when they apply to your
situation.
VDSL2/ADSL2+ Multi-play Test Set 7
Safety Information
Electrical Safety
Electrical Safety
The AC adapter/charger provided with this unit (18 W/9 V) is specifically
designed to work with your MaxTester.
Use the AC/DC adapter/charger indoors only.
Use only with a Class II AC/DC adapter, power limited output.
On the AC/DC adapter, replacing detachable mains supply cords
with inadequately rated cords, may result in overheating of the
cord and create a fire risk.
The adapter shall have the appropriate safety mark (e.g. UL,
CSA, TUV, CE, etc.) that is acceptable to the authorities in the
country where the equipment is to be used.
When using the MaxTester while connected to the AC/DC
adapter/charger, make sure you do not position the equipment so
that it is difficult to disconnect the adapter/charger from the
AC mains.
WARNING
CAUTION
WARNING
Use only accessories that meet EXFO specifications.
8 MAX-630
Equipment Ratings
Tem pe rat ur e
Operation
Storage
Relative humidity
unit
AC adapter
0 °C to 40 °C (32 °F to 104 °F)
–40 °C to 70 °C (–40 °F to 158 °F)
a
95 % non-condensing
0 % to 80 % non-condensing
Safety Information
Equipment Ratings
Equipment Ratings
Maximum operation
3000 m (9842 ft)
altitude
Pollution degree 2 (when plugged to AC mains)
3 (when operated from batteries)
b
c
Overvoltage category II
Input power
unit
AC adapter
a. Measured in 0 °C to 31 °C (32 °F to 87.8 °F) range, decreasing linearly to 50 % at 40 °C
(104 °F).
b. For indoor use only.
c. Equipment is normally protected against exposure to direct sunlight, precipitations and
full wind pressure.
d. Not exceeding ± 10 % of the nominal voltage.
d
9-24 V; 18 W; 1.67 A
100 - 240 V; 50/60 Hz; 0.7 A
VDSL2/ADSL2+ Multi-play Test Set 9
3 Getting Started with the
MaxTester
Turning the Unit On/Off
When you turn the unit on, you may use it immediately under normal
conditions. When the unit is turned off, it keeps the following parameters
in its internal memory:
Setup including system, application, and modem settings.
Profiles consisting of:
Test parameters
User-defined thresholds
Regional, LCD and energy-saving settings
Test results saved internally vs. USB
There are two ways to turn off the MaxTester
Suspend: the next time you turn your unit on, you will quickly return to
your work environment.
Shutdown: completely cuts power to the unit; the unit will perform a
complete restart routine the next time you use it. You should perform a
shutdown if you do not intend to use your unit for a few hours or more.
To turn the unit on:
Press to start. The unit initializes for a few seconds and displays the
Home pane.
VDSL2/ADSL2+ Multi-play Test Set 11
Getting Started with the MaxTester
Using Menus and Keypad
To enter suspend mode:
Press for about 2 seconds. The MaxTester will stay in suspend mode for
2 hours, after which it will automatically shutdown. This prevents complete
battery discharge and ensures maximum battery performance.
To perform a shutdown:
Hold down for about 4 seconds. The shutdown process starts.
Note: In both previous cases, if the power adapter is connected, the MaxTester
will simulate either a fake suspend or fake shutdown in order to facilitate
the charger.
Using Menus and Keypad
You can access various tools from the keypad or menu. Menu options may
differ depending on your unit configuration.
Home menu is where you can access Copper Test, DSL/IP Tests, or
System Settings.
Each test has a sub menu.
To navigate through the items, use the arrow keys.
To confirm a choice or enter a menu, press .
To cancel an action or return to the previous item or pane, press .
To return to the home pane, press .
Press once to return to the Main test menu or twice to return to the
Home page.
Note: Pressing
while a test is running will do nothing. The test can not be
running in order to return to the main menu screen.
Note: You can also select an option directly by pressing the function keys
corresponding to the on-screen buttons at the bottom of the screen.
12 MAX-630
Getting Started with the MaxTester
Function keys
Home/Help
Start/Stop test
Power
Back
Arrow keys
Enter
Keypad
Power button on the lower left side of the unit is used to power the unit
on and off.
Arrow keys navigate the screen to access and modify parameters.
Function keys activate the corresponding on-screen function button.
Keypad
Home button brings you to the Home page of the MAX-630.
VDSL2/ADSL2+ Multi-play Test Set 13
Getting Started with the MaxTester
Using Online Help
Using Online Help
Online help is available at any time. Most test operations pause while you
view help, but will resume automatically when you exit help.
To access help about the current function at any time:
Press and hold the ? key.
14 MAX-630
4 Setting Up the MAX-630
Home
Home presents the main menu page which allows
you to navigate between DSL/IP Tests and System
Settings using the left/right arrow keys on the keypad.
Press to bring up the sub-menu of the selected
icon:
DSL/IP Tests opens the DSL Main menu for
ADSL2+, VDSL2, and multi-play services testing
applications.
System Settings allow you to set the parameters
of the unit and access to Upload Setup.
VDSL2/ADSL2+ Multi-play Test Set 15
Setting Up the MAX-630
System Settings
System Settings
System Settings presents a menu of items to setup
the unit.
Display and Language provides the setup for
backlight, information on the title bar, and
language choice.
Date and Time sets the date and time and format.
Power displays the BATTERY Status, Power
Schemes, and Calibration.
Software Options allows you to enable/disable
purchased feature options.
Information displays information About EXFO
and unit details pertaining to hardware/software/product info.
Upload Setup allows you to enable and select an upload method
using the following function keys:
Upload Enable
FTP Setup
Wi-Fi Setup
Ethernet Setup
To navigate between the system settings:
1. Press the up/down left/right arrow keys on the keypad to select an
icon.
2. Press to confirm your selection.
16 MAX-630
Setting Up the MAX-630
Display and Language
To fit your work environment, you may adjust the LCD
brightness, display the time and Active Sync, and
change the display language. The values are kept in
memory when you turn the unit off.
Note: The LCD Backlight consumes battery power; more
brightness, more power consumption.
To adjust the display settings:
1. From , select System Settings, and then
Display and Language.
2. Use the up/down arrow keys to select the setting
to change.
3. Press to select it.
By using the up/down arrow keys, you can switch between preset
brightness levels in the Backlight item. Press to confirm.
Display and Language
To display the time and Active Sync in the title bar, enable the item.
Press after your selection to confirm.
Use the up/down arrow keys to navigate between the available
languages, then press to select it. You will be prompted to
restart your unit.
To se t whic h Home page the unit defaults to when pressing
,highlight Start MaxTester using: and select from the list.
VDSL2/ADSL2+ Multi-play Test Set 17
Setting Up the MAX-630
Date and Time
Date and Time
When saving results, the unit also saves the
corresponding Date and Time.
You can enter the date according to the following
formats:
yyyy-mm-dd
dd-mm-yyyy
mm-dd-yyyy
The time can be set according to the 12- or 24-hour
formats.
You can also modify the time zone and enable an
option so that your unit automatically adjusts the time for the daylight
saving period.
To set the date and time:
1. Press , select System Settings, and then Date and Time.
2. Use the arrows to select any of the date or time settings.
3. Press to enable the modification controls.
For the date and time, an edit screen is displayed with descriptive
function keys. Use the arrow keys to modify the number values,
then press to confirm the change and go back to the previous
screen.
Press to go back to the previous screen without saving the new
value.
For the time format, auto daylight saving and time zone values, use
the arrow keys to select the desired value, then press to
confirm the change.
18 MAX-630
Setting Up the MAX-630
Power
Battery Status
The BATTERY Status pane indicates the current
power level for the battery.
Note: The battery level might not display after a system
upgrade but will become available again after the
next full charge.
Power Schemes
You can set your unit to automatically switch to suspend mode
independently for the battery or DC power modes. This is useful for
example if you want to save battery power but do not want to be hindered
by unwanted switches between modes when using DC power.
Pow er
Power off completely shuts down the unit’s
power.
Power suspend puts the unit in sleep mode; you
can wake up the system by pressing .
DC IN/BATTERY Idle timeout allows you to set
the time duration for the unit to idle (no keys
pressed or test being run) before turning off the
LCD.
DC IN/BATTERY suspend timeout allows you to
set the time duration for the unit to enter sleep
mode.
VDSL2/ADSL2+ Multi-play Test Set 19
Setting Up the MAX-630
Pow er
Note: Setting the DC IN suspend timeout to the lowest value and not to Never
ensures the unit enters suspend mode while the charger is connected.
Battery charging time is quickest when the unit is in suspend mode.
Default Power Scheme settings are:
LCD backlight turns off after system idles (no keys pressed) for
10 minutes.
Unit switches to suspend mode after timeout: 10 min
To change the power scheme settings:
1. Press , select System Settings, and then Power.
2. Select the Power Schemes tab.
3. Under DC IN or BATTERY, use the arrow keys to select Idle/suspend
timeout modes. Press to view the list of available choices or use
the left/right arrow keys.
4. Select a new value, then press to confirm the choice. Repeat for
the other modes as needed.
Calibration
The Calibration tab allows you to optimize the battery gas gauge accuracy.
Calibration State:
Completed displays after the calibration
procedure has been started and the DC plug
was not removed before the end was
reached.
In Progress displays when the calibration
procedure has been started but has not yet
reached the end.
20 MAX-630
Setting Up the MAX-630
Pow er
Aborted displays when the calibration procedure has been started
but the DC plug was removed before the end.
Idle displays after the next MaxTester cold boot.
Gas Gauge Accuracy indicates the estimated battery gas gauge
accuracy.
Below 10 % accuracy error is Very Good.
Between 10 % and 20 % accuracy error is Good.
Over 20 % accuracy error is Poor and a gas gauge calibration is
needed in order to get optimal accuracy.
The following on-screen messages may appear:
Calibration Completed is displayed after the procedure has been
started and successfully completed.
Calibration In Progress is displayed when the procedure has been
started and not yet completed.
Calibration Aborted is displayed when the procedure has been
started but the DC plug was removed or a power failure occurred
before the end, or if you terminate the calibration.
To start the gas gauge calibration:
1. Select the Calibration button. Completion time is up to 20 hours
depending on the MaxTester's initial battery level and current power
consumption.
2. Make sure the DC plug always stays connected and the unit is not
turned off until completion. Failing to do so will abort the procedure
and previous calibration parameters will be kept.
Note: No other activity can be performed on the unit during calibration.
Note: Going through this calibration does not affect the MaxTester's battery
capacity.
VDSL2/ADSL2+ Multi-play Test Set 21
Setting Up the MAX-630
Software Options
Software Options
DSL Options
This screen lists all the DSL Configured Options
which are present on the unit. Possible options are as
follow:
VDSL2MOD (Support VDSL2 test)
PING (Support Ping and IP login)
FTP (FTP Test Support)
Traceroute (Traceroute Test Support)
Browser (Web Browser Support)
IPTV (IPTV Test Support)
VOIP (VoIP Test Support)
MOS (MOS / R-Factor Scores)
Platform Options
This screen lists all the Platform Configured Options
which are present on the unit. A possible option is:
FTP Result Upload.
22 MAX-630
Information
About EXFO
The About tab contains contact information should
you require technical assistance.
MAX-630 Information
The Information tab displays information about the
product, software, and memory installed on the
device. The page also identifies hardware
information.
Setting Up the MAX-630
Information
VDSL2/ADSL2+ Multi-play Test Set 23
Setting Up the MAX-630
Upload Setup
Upload Setup
Upload Enable
The Upload Enable function allows you to upload
your test result files.
For DSL tests, the In-band Upload can be set to either
Enable or Disable.
To select the Upload Method:
1. Press , select System Settings, and then
Upload Setup.
2. Select the Upload Enable tab.
3. Use the left/right arrow keys.
OR
4. Press to view the list of available choices.
5. Use the up/down arrow keys to make your selection and press to
confirm.
24 MAX-630
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