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Scrap, General
Scrap process, general description all levels
1 Abstract
The description intend to clarify why units not fulfilling repair demands, is not
accepted in warranty or in normal repair process.
Service Centres not certified to scrap Ericsson products are recommended to send
the unit to assigned address according to Local Company directive.
Please note that only centres certified for the scrap process can execute the physical
scrap.
1.1 Table of Contents
1 Abstract ............................................................................................. 1
1.1 Table of Contents ............................................................................ 1
2 General process ................................................................................. 2
2.1 In warranty repairs ........................................................................ 2
2.2 Out of warranty repairs (but still in warranty time period) .... 2
2.3 Rejected repair ............................................................................... 3
2.4 General process flow ...................................................................... 3
3 Terms of reference ............................................................................ 4
3.1 Misuse .............................................................................................. 4
3.2 Reoair concept limitations ............................................................. 4
3.3 Other ................................................................................................ 5
4 Definitions .......................................................................................... 6
4.1 Misuse .............................................................................................. 6
4.1.1 Water / Liquid damage ....................................................................... 6
4.1.2 Mechanical damage ............................................................................ 6
4.1.3 Warranty seal broken .......................................................................... 6
4.1.4 Unauthorised repair ............................................................................. 6
4.1.5 Tampered ............................................................................................ 7
4.2 Repair concept limitations ............................................................. 7
4.2.1 Not supported part .............................................................................. 7
4.2.2 Sim-lock .............................................................................................. 7
4.3 Other ................................................................................................ 8
4.3.1 Missing label ....................................................................................... 8
4.3.1.1 Type Label ............................................................................. 8
4.3.1.2 PBA Label .............................................................................. 8
4.3.2 IMEI mis match .................................................................................. 8
4.3.3 Moist ................................................................................................... 8
4.3.4 Repair failed ........................................................................................ 8
4.3.5 Epidemically failure ............................................................................ 9
5 Instructions for judgements ........................................................... 10
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2 General process
To be able to understand when to scrap it is necessary to explain where in the repair
process SCRAP occurs.
process and where the Scrap-process fit in.
Basically three scenarios occur; see below (2.1, 2.2, 2.3)
2.1 In warranty repairs
The customer has not voided the warrantyand the unit is in warranty time frame. In
this process a customer will not encounter demands for any cost for the repair. In
this case a scrap cause can occur in the following cases.
• Moist (see 3.3)
• Not supported part (see 3.2)
• Non-repairable Sim-lock problem (see 3.2)
• Epidemically failure (see 3.3)
• Repair failed (see 3.3)
• Missing PBA label (see 3.3)
Scrap, General
Below is a short simplified overview of the basic repair
2.2 Out of warranty repairs (but still in warranty
time period)
The customer has voided the warranty but the unit is still considered repairable. In
this process the customer will always be charged for the repair cost. This is applicable when it is a minor misuse. An example is minor mechanical damaged, i.e. NO
damages on the circuit board, e.g. cracks.
A typical example of this is if a customer has broken for instance the flip by impermissible violence, i.e. still a misuse but still repairable
The fundamental rule for performing these kind of repairs is that the certified repair
centre MUST be able to ensure high quality of the repair. If the certified service centre can not ensure high quality repair it shall be rejected (see 2.3).
The customer shall always be informed before carry out repairs that will cost him
money. The customers of course have the choice not to repair it.
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Scrap, General
2.3 Rejected repair
The customer has voided the warranty and the unit is considered non-repairable. In
this case the customer will never be offered any repairs but can in some cases be
offered a subsidised exchange unit, this is a local and regional decision. On all
repairs performed by a certified service centre we must be able to guarantee high
quality repairs.
In this case it will always result in that the unit is rejected for repair.
Below are the cases when the unit shall be rejected and considered non-repairable:
• Water/liquid damaged (see 3.1)
• Major Mechanical damaged (see 3.1)
• Warranty seal broken (see 3.1)
• Unauthorised repair (see 3.1)
• Tampered (see 3.1)
• Missing or unreadable type label (see 3.3)
• IMEI-mismatch (see 3.3)
As shown in the process flow below the customer has the choice to have the unit
back or not. If the customer does not want it back the units shall be sent to a centre
that is approved for the physical scrap according Local Company directive.
2.4 General process flow
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3 Terms of reference
3.1 Misuse
The warranty will not be valid for units that have been exposed to wrong handling,
injury, wrong installation, non authorised repair, alteration, modifying, trimming or
other handling that are not in accordance with handling instruction. If some of these
cases will occur, the customer is responsible and will be charged for the cost of any
possible repairs.
Some causes of misuse will result in that the unit is non-repairable. All repairs performed by a certified centre shall fulfil Ericsson quality demands, this means if a
certified service centre can not guarantee the quality of the repair the centre shall not
repair it.
Cases of misuse:
• Water/Liquid damage
• Major mechanical damage
• Warranty seal broken
• Unauthorised repairs
• Tampered
Scrap, General
See 4.1 for definitions
3.2 Reoair concept limitations
Only applicable on advanced centre
Cases of repair concept limitations:
• Not Supported part
• Non-repairable Sim-lock problem
See 4.2 for definitions
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Scrap, General
3.3 Other
Those reasons to scrap not applicable to misuse or repair concept limitations are
stated as other, but still a possible scrap cause.
Cases for other:
• Missing or damaged labels
• IMEI-mismatch
• Moist
• Repair failed
• Epidemically failure
See 4.3 for definitions
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4 Definitions
4.1 Misuse
4.1.1 Water / Liquid damage
If a unit is exposed to water or other liquid the warranty will not be valid. The
exposed area can appear as lime deposits on the P(rinted) B(oard) A(ssembly) or as
corrosion on the components. Common problems after the unit has been exposed to
water are, e.g. shut of problem, not able to switch on, display problems, etc.
A water damage often results in stains or corrosion on a large area while moist only
cause damage on a minor area.
A water/ liquid damaged on a big area shall always be rejected for repair. (See 2.3)
4.1.2 Mechanical damage
Scrap, General
If the end user have dropped the unit or in other way exposed it for unnatural use the
warranty will not be valid. If the PBA have been damaged in that way that it can not
be repaired ,e.g. a cracked PBA, the unit shall be rejected for repair(See 2.3). The
customer can in some cases be offered a subsidised exchange unit, this is a local and
regional decision.
4.1.3 Warranty seal broken
The seal will warn the user not to open the unit. The warranty seal is only allowed to
be broken at certified service centres A certified service centre shall always place a
new warranty seal on if the old one has been broken.
If the warranty seal is broken it is possible that the unit has an ESD (Electro Static
Discharge) damage. Because this problem are very hard to determine the unit shall
always be rejected for repair. The customer will never be offered repair, in or out of
warranty, if he/she has broken the warranty seal. The main reason for that it shall not
be repaired is that the CSC can not guarantee the quality of the repair.The unit shall
be rejected for repair. (See 2.3)
Only in the cases there it is a direct customer entry and the warranty seal is broken
the unit shall be rejected. The unit shall not be rejected if the warranty seal is missing when the unit arrives to a higher level certified service centre from a lower level
certified service centre.
4.1.4 Unauthorised repair
If an unauthorised person have repaired the unit the warranty will no longer be
valid. This can be seen as parts used other than Ericsson original, bad soldering,
wrong parts and broken warranty seal. The customer shall neverbe offered repair, in
or out of warranty, if he/she has performed an unauthorised repair. The unit shall be
rejected for repair. (See 2.3)
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4.1.5 Tampered
This cause is only valid for some products, information of which will be distributed
separately on CSPN.
If an unauthorised person tamper with the IMEI or SIM-lock number in the unit it is
possible that all information in the eeprom memory will be erased. After tampering
with these areas the unit will be useless and “tampered” will appear in the display.
Tampering with these areas are prohibited.
When tampered appear in the display the unit shall be rejected for repair (See 2.3).
The customer will not be compensated.
4.2 Repair concept limitations
4.2.1 Not supported part
This scrap cause is applicable only at the highest level of repair and when we have
chosen not support the spare part.
4.2.2 Sim-lock
Only applicable for advanced centre
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4.3 Other
4.3.1 Missing label
4.3.1.1 Type Label
All received units without the original Ericsson type label shall be rejected for
repair. Please notify your local company if this occurs.
Units with damaged type labels are recreated if possible otherwise the unit shall be
rejected for repair.
4.3.1.2 PBA Label
a) Mechanical repair
To conduct a mechanical repair it is not crucial to identify the product number or the
Revision State of the PBA. Therefore the repair can be conducted.
b) Electrical repair (Swap)
If an electrical repair is to take place it is of importance to be able to identify the
product number and the Revision State. Otherwise there is an obvious risk to fail
with the repair action taken. If there is a hesitation about identification of the product number or Revision State of the PBA it can be necessary to scrap it. These cases
are mainly applicable at the advanced level.
4.3.2 IMEI mis match
If the IMEI number stated on the label does not match the IMEI stored in the mobile
unit, the unit shall be scrapped.
The customer will not be compensated. The unit shall be rejected for repair. (See
2.3). Please notify your local company if this occurs.
4.3.3 Moist
If there is trace of moist at the Printed Board Assembly (PBA) the Service Centre
are recommended to decide upon if the customer shall have a replacement. Moist
damaged is equal to warranty repair.
See pictures below for judgement regarding liquid versus moist damage
4.3.4 Repair failed
If a service centre cause a failure in their own repair flow the customer shall be
offered an exchange unit and the centre must take the cost.
Following cases of repair failed exists:
• The service centre damages the unit beyond reparability.
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Scrap, General
4.3.5 Epidemically failure
In some cases a serious constructional defect will cause that we chose to scrap a
whole unit instead of repair it.
This cause of scrap is product related and instructions of what should be scrapped
will be provided for each product. This information shall be clearly stated on CSPN.
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5 Instructions for judgements
Scrap, General
Here we can see awater damaged
PBA. The lime deposits are congregated around the Via holes.
In this case the warrenty will no
longer be valid.
The unit shall be rejected for repair (See 2.3)
Referring to 4.1.1.
This water damage is in a very
large area.
This has certainly resulted in a
short circuit and the phone has
become dead.
Neither in this case the warrenty
will be valid.
The unit shall be rejected for reppair. (See 2.3)
Referring to 4.1.1.
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Scrap, General
In this case the waterdamageis
in a large area even though the
amount of wate is not so much.
This has certainly resulted in bad
connection with the keyboard.
The customer has probably been
forced to press very hard on
some buttons or they have not
been functioned.
Nethier in this case the warrenty
will be valid.
The unit shall be rejected for repair. (See 2.3)
Referring to 4.1.1.
This is an example of corrosion
on the circuit pins. It needs a lot
of water to start a process like
this.
Neither in this case the warrenty
will be valid.
The unit shall be rejected for repair. (See 2.3)
Referring to 4.1.1.
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This is an example of a PBA that
have been exposed to moist. There
are very little lime deposits and in
a small area.
In this case the unit must be
scrapped and the customer shall be
replaced for the old unit (within
the warranty period).
Referring to 4.3.3.
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