ERICSSON T28 Abstract
Scrap, General
Scrap process, general description all levels
1 Abstract
The description intend to clarify why units not fulfilling repair demands, is not
accepted in warranty or in normal repair process.
Service Centres not certified to scrap Ericsson products are recommended to send
the unit to assigned address according to Local Company directive.
Please note that only centres certified for the scrap process can execute the physical
scrap.
1.1 Table of Contents
1 Abstract ............................................................................................. 1
1.1 Table of Contents ............................................................................ 1
2 General process ................................................................................. 2
2.1 In warranty repairs ........................................................................ 2
2.2 Out of warranty repairs (but still in warranty time period) .... 2
2.3 Rejected repair ............................................................................... 3
2.4 General process flow ...................................................................... 3
3 Terms of reference ............................................................................ 4
3.1 Misuse .............................................................................................. 4
3.2 Reoair concept limitations ............................................................. 4
3.3 Other ................................................................................................ 5
4 Definitions .......................................................................................... 6
4.1 Misuse .............................................................................................. 6
4.1.1 Water / Liquid damage ....................................................................... 6
4.1.2 Mechanical damage ............................................................................ 6
4.1.3 Warranty seal broken .......................................................................... 6
4.1.4 Unauthorised repair ............................................................................. 6
4.1.5 Tampered ............................................................................................ 7
4.2 Repair concept limitations ............................................................. 7
4.2.1 Not supported part .............................................................................. 7
4.2.2 Sim-lock .............................................................................................. 7
4.3 Other ................................................................................................ 8
4.3.1 Missing label ....................................................................................... 8
4.3.1.1 Type Label ............................................................................. 8
4.3.1.2 PBA Label .............................................................................. 8
4.3.2 IMEI mis match .................................................................................. 8
4.3.3 Moist ................................................................................................... 8
4.3.4 Repair failed ........................................................................................ 8
4.3.5 Epidemically failure ............................................................................ 9
5 Instructions for judgements ........................................................... 10
00021-1/FEA 209 544
2 General process
To be able to understand when to scrap it is necessary to explain where in the repair
process SCRAP occurs.
process and where the Scrap-process fit in.
Basically three scenarios occur; see below (2.1, 2.2, 2.3)
2.1 In warranty repairs
The customer has not voided the warrantyand the unit is in warranty time frame. In
this process a customer will not encounter demands for any cost for the repair. In
this case a scrap cause can occur in the following cases.
• Moist (see 3.3)
• Not supported part (see 3.2)
• Non-repairable Sim-lock problem (see 3.2)
• Epidemically failure (see 3.3)
• Repair failed (see 3.3)
• Missing PBA label (see 3.3)
Scrap, General
Below is a short simplified overview of the basic repair
2.2 Out of warranty repairs (but still in warranty
time period)
The customer has voided the warranty but the unit is still considered repairable. In
this process the customer will always be charged for the repair cost. This is applicable when it is a minor misuse. An example is minor mechanical damaged, i.e. NO
damages on the circuit board, e.g. cracks.
A typical example of this is if a customer has broken for instance the flip by impermissible violence, i.e. still a misuse but still repairable
The fundamental rule for performing these kind of repairs is that the certified repair
centre MUST be able to ensure high quality of the repair. If the certified service centre can not ensure high quality repair it shall be rejected (see 2.3).
The customer shall always be informed before carry out repairs that will cost him
money. The customers of course have the choice not to repair it.
00021-1/FEA 209 544 2 (12)
Scrap, General
2.3 Rejected repair
The customer has voided the warranty and the unit is considered non-repairable. In
this case the customer will never be offered any repairs but can in some cases be
offered a subsidised exchange unit, this is a local and regional decision. On all
repairs performed by a certified service centre we must be able to guarantee high
quality repairs.
In this case it will always result in that the unit is rejected for repair.
Below are the cases when the unit shall be rejected and considered non-repairable:
• Water/liquid damaged (see 3.1)
• Major Mechanical damaged (see 3.1)
• Warranty seal broken (see 3.1)
• Unauthorised repair (see 3.1)
• Tampered (see 3.1)
• Missing or unreadable type label (see 3.3)
• IMEI-mismatch (see 3.3)
As shown in the process flow below the customer has the choice to have the unit
back or not. If the customer does not want it back the units shall be sent to a centre
that is approved for the physical scrap according Local Company directive.
2.4 General process flow
00021-1/FEA 209 544 3 (12)
3 Terms of reference
3.1 Misuse
The warranty will not be valid for units that have been exposed to wrong handling,
injury, wrong installation, non authorised repair, alteration, modifying, trimming or
other handling that are not in accordance with handling instruction. If some of these
cases will occur, the customer is responsible and will be charged for the cost of any
possible repairs.
Some causes of misuse will result in that the unit is non-repairable. All repairs performed by a certified centre shall fulfil Ericsson quality demands, this means if a
certified service centre can not guarantee the quality of the repair the centre shall not
repair it.
Cases of misuse:
• Water/Liquid damage
• Major mechanical damage
• Warranty seal broken
• Unauthorised repairs
• Tampered
Scrap, General
See 4.1 for definitions
3.2 Reoair concept limitations
Only applicable on advanced centre
Cases of repair concept limitations:
• Not Supported part
• Non-repairable Sim-lock problem
See 4.2 for definitions
00021-1/FEA 209 544 4 (12)
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