Ericsson BusinessPhone 50, BusinessPhone 128i, BusinessPhone 250, Standard Series, Economyplus Series User Manual

Basic Telephone

BusinessPhone Communication Platform

User Guide

Cover Page Graphic

Place the graphic directly on the page, do not care about
putting it in the text flow. Select Graphics > Properties
and make the following settings:

• Width: 15,4 cm (Important!)

• Height: 11,2 cm (May be smaller)

• Top: 5,3 cm (Important!)

• Left: -0,3 cm (Important!)

This text should then be hidden.

?

Welcome

Welcome

Welcome to the User Guide for the Basic phone in the
BusinessPhone Communication Platform from Ericsson. The
BusinessPhone Communication Platform consists of:

• BusinessPhone 50

• BusinessPhone 128i

• BusinessPhone 250

The features described in this User Guide are related to version 5.1
of the BusinessPhone Communication Platform. Some might not
work in earlier versions of the system and/or might be protected by
a hardware dongle that has to be bought separately.

The User Guide describes the facilities of the BusinessPhone
Communication Platform and the Basic telephone with a factory
defaults programming. There may be some differences in the way
your phone is programmed. Please consult system administrator if
you need further information.

The latest version of this User Guide can also be downloaded from:

http://www.ericsson.com/enterprise/archive/manuals.shtml

Note: Dialog 3210 is a system telephone, i.e. it can only be
used for an Ericsson private branch exchange that supports
this type of telephone.

ERICSSON MAKES NO WARRANTY OF ANY KIND WITH
REGARD TO THIS MATERIAL, INCLUDING, BUT NOT LIMITED
TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE. Ericsson shall not be
liable for errors contained herein nor for incidental or consequential
damages in connection with the furnishing, performance or use of
this material.

Hereby, Ericsson Austria GmbH, A-1121 Vienna, declares that this
telephone, is in conformity with the essential requirements and
other relevant provisions of the R&TTE directive 1999/5/EC.

EN/LZTBS 151 320 R1A

© Ericsson Austria GmbH 2002

All rights reserved. No parts of this publication may be reproduced,
stored in retrieval system, or transmitted in any form or by any
means, electronic, mechanical, photocopying, recording or
otherwise, without prior written permission of the publisher.

BusinessPhone – Basic Telephone2

Quick Reference Guide and Quick Reference Card

– Basic Telephone

System telephone for BusinessPhone Communication Platform

Answer calls

Answer: Lift handset

Answer on another
extension: Lift handset Ext. No.

Save external number: Save/Redial g

(Before you finish the call)

Redial: Save/Redial

Make calls

Internal calls: Lift handset Ext. No.

External calls: Lift handset

Common
abbreviated number: Lift handset Abbreviated No.

Individual
abbreviated number:

Last external
number redial:

Save external number: Save/Redial

Redial: Save/Redial

** (Abbreviated No. 0– 9)
***

(Before you finish the call)

g

0 External No.

g

g

6

You get busy tone or no answer

Automatic call-back: 5 Replace handset

Lift handset when called back

Camp-on:

Intrusion:

Conference

Ongoing conversation: Inquiry g Call 3rd party

Inquiry

Ongoing conversation: Inquiry g Call 3rd party

Refer back

Switch between calls: Line {g or Inquiry {g
End call: X

Transfer

Transfer a call: Inquiry g Call 3rd party

4 Keep handset off hook
8

Message/Conference

Replace handset
Before or after answer)

g

Automatic redial: Automatic redial 1 g

Replace handset
Lift handset when called back

Cancel: Automatic redial 1

Pause on/off: Pause auto redial g

(g

During calls

Monitoring: s
Individual hold: Line g

Press flashing key to retake

DISA and Message check:

Company number

DISA number Message system

Password

?

?

Quick Reference Guide and Quick Reference Card – Basic Telephone

Call forwarding

Fixed diversion: *21#

Internal diversion:

Cancel:

Follow me, re-direct
from answering
extension:

Cancel: #21*Own No. #

Bypass call forwarding: *60*Ext. No. #

External diversion:

Program:

Cancel:

Re-activate:

Messages

“Call me”: Message/Conference g#

Voice: Message/Conference g

*21*New No. #
#21#

*21*Own No. *

New No. #

*22* Line access code

External No.

#
#22#
*22*#

9 Speak

Information

Enter information
(pre-text):

Erase information: #23#

Info code Completing info

Time of return 1. hour (00-23) minute (00-59)
Date of return 2. month (01-12) day (01-31)
Lunch 3. back at, hour minute
Meeting 4. back at, hour minute
Vacation 5. back, month day
Illness 6. back, month day

Individual abbreviated numbers

*23*Enter “Info code”

and ”Completing info”
(see below)

#

**0..................................................................

**1..................................................................

**2..................................................................

**3..................................................................

**4..................................................................

**5..................................................................

**6..................................................................

Play-back:

Re-record: 9 Speak

Send:

Check received: Message/Conference {g

Special account numbers for business calls:

1

2

3

*
#

Account numberProject name

**7..................................................................

**8..................................................................

**9..................................................................

This is a part of EN/LZTBS 151 320 R1A. Subject to alteration without prior notice.

4

This is a part of ENL/ZTBS 151 320 R1A

Table of Contents

Description .......................................................6

Incoming Calls .................................................8

Outgoing Calls ...............................................10

During Calls .................................................... 15

Call Forwarding .............................................. 20

Information ..................................................... 25

Internal Messages ..........................................28

Mailbox System ..............................................34

Abbreviated Numbers .................................... 40

Group Facilities .............................................. 43

Other Useful Facilities ..................................... 49

Security ..........................................................56

Least Cost Routing ........................................59

Optional Equipment ....................................... 60

Programming ................................................. 63

Visible Signals ................................................ 66

Audible Adjustments ......................................67

Tones and Signals ..........................................69

Useful Hints ....................................................71

Installation ...................................................... 72

Glossary .........................................................75

Index ..............................................................78

Telephone Toolbox and Voice Guide ...............81

Table of Contents

page

5BusinessPhone – Basic Telephone

Description

Description

1

2

11

10

3

4

5

6

7

8

9

BusinessPhone – Basic Telephone6

1 Message / Conference

a. To send and receive messages. See section “Internal

Messages” on page 28.

b. To establish a telephone conference. See section “During Calls”

on page 15.

2 Programmable key / Headset key

a. Storing numbers and program functions.
b. The headset function is only available with option unit

(DBY 410 02) installed. The headset key is programmed by the
system administrator. See section “Optional Equipment” on
page 60.

3 Programmable keys

Storing numbers and program functions. See section
“Programming” on page 63.

4 Inquiry

To make an inquiry to an internal or external party.
See section “During Calls” on page 15.

Description

5 Line

Line key for in and outgoing calls.

6 Volume control

To adjust the volume. See section “Audible Adjustments” on
page 67.

7 Mute

To switch the microphone on or off. See section “During Calls” on
page 15.

8 Loudspeaker on/off

To switch the loudspeaker on or off. See section “During Calls” on
page 15.

9 Clear

To disconnect calls.

10 Loudspeaker

11 Handset with hearing aid function

Please note: The handset may retain small metal objects

in the earcap region.

7BusinessPhone – Basic Telephone

Incoming Calls

Incoming Calls

A ringing signal and a flashing lamp indicates an incoming internal
or external call.

Answer calls

u Lift the handset

On another extension

You can answer a call to another extension from any phone in your
office.

uz Lift the handset and call the ringing extension

You receive busy tone.

6 Press

A second call is waiting

A muted ringing signal will inform you, during a conversation, that
a second call is waiting on your phone.

To answer the second call:

X Press to finish the ongoing call

The new call will be signalled on your phone.

Line

{g Press to receive the new call

BusinessPhone – Basic Telephone8

Save and redial incoming calls

When you receive an incoming external call, you can save the
number in order to redial it easily (the number can contain
maximum 24 digits). Previously saved number is erased.

Save number

Before you quit the call:

Save/Redial g Press to save the dialled number (pre-programmed)

Redial number

Save/Redial g Press to redial the saved number (pre-programmed)

Incoming Calls

9BusinessPhone – Basic Telephone

Outgoing Calls

Outgoing Calls

Sometimes you make a call but the person is not available. These
functions will help you in your attempts to establish contact with the
called party.

Make calls

How to make internal and external calls.

u Lift the handset and dial either:

z An extension number to make an internal call,

or

0z The digit(s) for external call access and the external number

Note: Which digit to press for external call access,
depends on the configuration of the system.

d or X To end the call

Note: You can make your calls faster, using common
abbreviated numbers and by programming your own
abbreviated numbers.

BusinessPhone – Basic Telephone10

Last external number redial

When you initiate an external call the system automatically stores all
the dialled digits, irrespective of whether the call was successful
or not. See also section “Automatic redial” on page 12.

u Lift the handset

*** Press to redial the last dialled external number

Save external number

When you make an external call, you can save the number in order
to redial it easily. Previously saved number is erased.

Outgoing Calls

Save number

Before you quit the call:

Save/Redial g Press to save the dialled number (pre-programmed)

Redial number

Save/Redial g Press to redial the saved number (pre-programmed)

Automatic call-back

You call an extension and receive busy tone or get no answer.

5 Press

Verification tone.

d or X Replace the handset or press to finish the procedure

You are called back if the extension finishes the ongoing call or the
next time the extension finishes a new call. You have to answer
within eight seconds otherwise the call-back service is cancelled.

u Lift the handset when you are called back

11BusinessPhone – Basic Telephone

Outgoing Calls

Automatic redial

If you call an external number and receive busy tone or get no
answer, you can instruct the system to automatically redial the
number until it is available.

Note: This feature could be restricted. Ask the system
administrator for the availability.

This function is activated via function keys, so you first have to
program a programmable key (one key required per number). See
section “Program a function” on page 63. You can activate
automatic redial on up to three external numbers at the same time.

Activate

During the call:

Automatic redial1 g Press to activate (pre-programmed)

The automatic redial lamp is rapidly flashing and is lit when the
request is stored and activated. Verification tone.

d or X Replace the handset or press to finish the procedure

You are called back if the called number finishes the ongoing call or
the next time the extension finishes a new call.

u Lift the handset when you are called back

Notes: It is not possible to do a new request on a key
holding an already activated request until the existing one is
cancelled.

When the automatic redial lamp is rapidly flashing, your
telephone is busy and you cannot receive or make new
calls.

The number of redial attempts and how long the function is
active is programmed by your system administrator.

If you have activated a diversion on your telephone, this
function is not available.

If tandem configuration is activated, the secondary
telephone cannot use this function. See section “Ta nd em

configuration” on page 52.

BusinessPhone – Basic Telephone12

Cancel

Automatic redial1 (g Press the relevant programmable key to cancel the

automatic redial request (pre-programmed)

Note: Depending on system programming, the automatic

redial request could be cancelled automatically.

Pause

It is possible to pause all of your successfully activated requests by
programming a separate pause key, see section “Program a

function” on page 63.

Pause auto redial g Press to pause (pre-programmed)

The requests are paused and the key lamps of the automatic redial
keys are slowly flashing.

Outgoing Calls

Pause auto redial (g Press to resume automatic redial (pre-programmed)

13BusinessPhone – Basic Telephone

Outgoing Calls

Busy extension

You call an extension and receive busy tone.

Camp-on

You can notify a busy extension of your call by a muted ringing call
(if this function is allowed).

4 Press to camp-on

Keep the handset off hook. When the called extension replaces the
handset, it will be called automatically.

Note: If you receive the busy tone again, the desired
extension does not allow camp-on.

Intrusion

You can intrude on an ongoing call on a busy extension (if this
function is allowed).

8 Press to intrude

Intrusion tone is heard and a three-party call is established. When
the called extension replaces the handset and you keep off hook,
the called extension will be recalled automatically.

Note: If you still hear the busy tone, then your extension
does not have the authority to intrude or the desired
extension is protected against intrusion.

BusinessPhone – Basic Telephone14

During Calls

During Calls

The BusinessPhone Communication Platform allows you to handle
calls in many different ways. You can monitor calls, mute the
microphones, make an inquiry, transfer the call, create a
conference or put the call on hold to perform other tasks.

Monitoring

You have an ongoing conversation via the handset.

s Press to switch the loudspeaker on

When the lamp lights, the loudspeaker monitors the call.

Note: When the loudspeaker is on, the microphone is
automatically switched off in the handset. You can adjust
the volume, see section “Audible Adjustments” on page 67.

From monitoring to handset

(s Press to switch the loudspeaker off

Continue your conversation via the handset.

Mute

You have an ongoing conversation.

m Press to switch the microphone on or off

When the lamp lights, the caller will not be able to hear the
conversation in your room.

15BusinessPhone – Basic Telephone

During Calls

Inquiry

During an ongoing conversation you like to make an inquiry to an
internal or external party.

Inquiry

Line

Line

g Press

The first call is put on hold (the lamp flashes slowly).

z Call the third party

When the third party answers you can switch between the calls,
create a conference and end one of the calls.

X Press to end the inquiry call

The second call is disconnected.

{g Press to retake the first call

Now you are connected to the first party.

Refer back

You have an ongoing conversation and want to refer back to the
parked call. The lamp flashes at the parked call.

{g Press to park the second call

First call is connected.

Inquiry

{g Press to park the first call

Second call is connected.

X Press to end the ongoing call

BusinessPhone – Basic Telephone16

During Calls

Transfer

You have an ongoing internal or external conversation and you
want to transfer the ongoing call.

Inquiry

g Press

z Call the third party

You can transfer the call before answer or wait for answer.

d Replace the handset

The call is transferred. External calls might only be transferred with
the Transfer-key, if this state of connection is allowed by the
system-programming.

Transfer to a busy extension

You can even transfer calls to busy extensions. The other party will
hear a muted signal (camp-on), and the call will be extended, as
soon as the ongoing call is terminated (if camp-on is allowed).

Call-back

Note: Make sure, that you are connected to the desired
party. Please read the notes and warnings in section “Useful

Hints” on page 71.

You are called back, if you have transferred an external call and the
other extension has not answered the call within a certain time.
Your telephone will ring again.

17BusinessPhone – Basic Telephone

During Calls

Conference

You have an ongoing conversation and you want to establish a
telephone conference.

Inquiry

Message/
Conference

g Press

z Call the third party

g Press to establish a three party conference

Now you have established a three party conference. To mark the
conference, all conference members will hear a periodical
conference tone.

Repeat the procedure to include other persons to the
conference

In this way, you can include up to six parties in a conversation.
How many of them can be external callers depends on the
programming of the system.

BusinessPhone – Basic Telephone18

Individual hold

You have an ongoing conversation, i.e. the “Line”-key is lit.
Now you want to park the ongoing call for a short while.

Line

(g Press the line key

The lamp flashes slowly.

Line

{g Press again to retake the parked call

Note: This is also valid for the “Inquiry”-key.

Common hold

During Calls

Hold g Press (pre-programmed)

The line key lamp flashes slowly. The call can be picked up on any
extension within one minute, or else it will recall on the holding
extension.

{g Press to pick-up on own extension

Line

or

Pick-up on another extension:

z Call the extension that put the call on hold

6 Press

19BusinessPhone – Basic Telephone

Call Forwarding

Call Forwarding

When you are not available to take calls or decide to answer your
calls on another extension, it is useful to forward your calls to an
alternate answering position.

If you urgently need to talk to someone who has forwarded his
calls, the system is also equipped with a bypass function.

Depending on the type of diversion you are also able to record your
personal greeting, see section “Personal greeting” on page 37.

Note: You can still make calls as usual.

Diversion on no reply

If you are not available to answer incoming calls (internal or
external), your system administrator can program your extension to
automatically divert calls to a programmed diversion address
(default time: 15 seconds).

Diversion on busy

If your extension is busy and you receive an incoming call (internal
or external), your system administrator can program your extension
to automatically divert the call to a programmed diversion address.

BusinessPhone – Basic Telephone20

Fixed diversion

This function directs your calls to a pre-programmed answering
position (e.g. secretary).

Activate fixed diversion

*21# Dial to activate diversion

X Press

All calls to your extension are directed to a pre-programmed
address.

Call Forwarding

Cancel diversion

#21# Dial to deactivate fixed diversion

X Press

Bypass call forwarding

Bypass call forwarding makes it possible to call a specific
extension, even if call forwarding is activated on this extension.

u Lift the handset

*60* Dial

z Enter extension number

# Press

You will be connected to the specified extension, regardless of
which type of call forwarding the called extension has activated.

21BusinessPhone – Basic Telephone

Call Forwarding

Individual diversion

This feature gives you the possibility to divert your calls to internal
and external positions, e.g. to any directory number, a colleague’s
extension, an external number or a common abbreviated number
(e.g. your car telephone).

Note: In order to prevent misuse, individual external
diversion can be blocked for your extension, see section

“Security” on page 56.

Program and activate internal diversion

Divert your calls to an internal position.

*21* Dial

z Enter the new diversion address

# Press to activate the individual diversion

Verification tone.

X Press to finish the procedure

You can make outgoing calls as usual. A special dial tone reminds
you that “Call forwarding” is active.

Note: An individual internal diversion cannot be activated if
an individual external diversion is already activated.

Cancel internal diversion

#21# Dial

X Press

BusinessPhone – Basic Telephone22

Call Forwarding

Program and activate a new external diversion address

To set a new individual external diversion address:

*22* Dial

0z Dial the digit(s) for external call access and enter the new

external diversion address

A maximum of 24 digits.

Note: If your public network requires waiting for a second
dial tone, press “ * ”.

# Press to activate the individual diversion

Verification tone.

X Press to finish the procedure

Note: Individual external diversion can also be used via the
DISA function, see section “Other Useful Facilities” on

page 49.

Cancel external diversion

#22# Dial

X Press

Note: The programmed diversion address is not removed
from the memory, the diversion is just inactive.

Re-activate external diversion

Divert your calls to an external position.

*22*# Dial to activate the programmed external diversion

You can make outgoing calls as usual. A special dial tone reminds
you that “Call forwarding” is active.

X Press

23BusinessPhone – Basic Telephone

Call Forwarding

Follow me

If you are in another room, you can still answer your calls by
forwarding them to where you are. To activate Follow me,
“Individual Diversion” must be active on your telephone.

Activate follow me

Note: This procedure has to be executed from the
telephone the calls are diverted to.

*21* Dial

z* Dial your number and press

z# Dial the new number and press

Special dial tone.

X Press to finish the procedure

Cancel follow me

Follow me and individual diversion can also be cancelled from the
answering position.

#21* Dial

z Dial your number

# Press

Dial tone.

X Press to finish the procedure

BusinessPhone – Basic Telephone24

Information

Information

If you are not in the office for a certain period of time (e.g. meeting,
vacation, lunch, illness), this feature allows you to inform your
callers why you are absent. External callers will be routed to the
operator who also has access to your absence info.

Note: When you have activated a diversion with a personal
greeting, callers will receive this greeting instead of your
activated absence information.

You can inform your callers with:

1) Pre-defined texts

Enter the reason for your absence and the date and time of your
return.

2) Voice information

Record a voice message and name the reason of your absence.

25BusinessPhone – Basic Telephone

Information

Enter information

To store text or voice information.

*23* Dial to enter the information mode

Select “Pre-defined text” or “Voice information”

Pre-defined texts

z Enter “Code” and
z Enter “Completing info” from the table below

Code Completing info

Time of return 1 hour (00-23) minute (00-59)
Date of return 2 month (01-12) day (01-31)
Lunch 3 back at, hour minute
Meeting 4 back at, hour minute
Vacation 5 back, month day
Illness 6 back, month day

# Press to enter the information

X Press to finish the procedure

Internal callers receive the information on the display (or as spoken
information to callers without display phone). External callers will be
routed to the operator who also has access to your absent info.

Pre-defined texts example:

Vacation, back June 27

*23* Press

5 Enter code

0627 Enter month and day

# Press

Information active.

BusinessPhone – Basic Telephone26

Voice information

*23* Press to enter information mode

9 Press and speak

* Press to play-back and listen to your recording

9 Press and speak to re-record

# Press to activate

X Press to finish the procedure

Internal callers will hear the information via the handset or the
loudspeaker. External callers will be routed to the operator who
also has access to your absent info.

Information

Note: You can dial your own extension number if you want
to check your information.

Erase information, Save information

#23# Press to erase info

or

#23*# Press to deactivate and save for later use

Information is passive.

X Press to finish the procedure

Use saved information

When the information is switched off:

*23*# Press to activate saved info

Information is active.

X Press to finish the procedure

27BusinessPhone – Basic Telephone

Internal Messages

Internal Messages

You can send a call-back or a voice message when you call an
extension and receive busy tone or get no answer. This section also
describes how to record an ongoing conversation, a personal voice
message and how to forward a voice message. Your incoming
messages are indicated on your telephone by a rapidly flashing
“Message/Conference”-key.

Password protection

The first time you enter the message system (only possible from
own extension) you might be requested to change your password if
it is default (0000).

Note: Some systems are programmed to allow the default
password.

Follow the voice announcements

You are requested to enter a new password, confirm and save it. If you
use the default password, you are requested to try again.

X Press to finish the procedure

or

Continue with any of the message functions

If you want to change your password again, it is possible from the
message system or via the function “Select password” on page 57.

BusinessPhone – Basic Telephone28

Message/
Conference

Message/
Conference

Internal Messages

Send message

To send a message to an extension when you receive busy tone or
get no answer.

Call-back message

To s e n d a “call me” message.

g Press

# Press to send

Voice message

g Press

9 Press and speak a voice message

* Press to play-back and listen to your recording

9 Press and speak to re-record

# Press to send

29BusinessPhone – Basic Telephone

Internal Messages

Message/
Conference

Check and store received messages

You can check and store your received messages.

Received messages are divided into following three categories:

• New messages (not heard)

• Heard messages

• Stored messages

Voice messages can also be forwarded to other mailbox numbers
(individual or common), see section “Forward a voice message” on
page 31.

Note: Messages are deleted from the system after a
certain time. The time depends on which category the
message belongs to. Please ask your system administrator
regarding this.

{g Press to view the mailbox

If the mailbox contains heard messages only, the lamp shows
steady light instead. You can check and store your received
messages. Up to 20 messages can be stored.

Voice messages will be heard via the speaker or the handset.
“Call me” messages will call the sender automatically (these
messages cannot be stored).

Note: Depending on the configuration, you might be asked
for your password before you can retrieve your messages.
See section “Security” on page 56.

X Press to finish the procedure

BusinessPhone – Basic Telephone30

Message/
Conference

Internal Messages

Forward a voice message

Your received voice messages (in the individual or common
mailbox) can be forwarded to other mailbox numbers (individual or
common). When you forward a voice message to an individual
mailbox, the mailbox number is the same as the extension number.
See also section “Mailbox System” on page 34.

{g Press to view the mailbox

Note: Depending on the configuration, you might be asked
for your password before you can retrieve your messages.
See section “Security” on page 56.

Follow the voice announcements

You can forward new, heard or stored voice messages.

Note: The forwarded message is a copy, i.e. it can be
deleted without deleting the original message.

Repeat the procedure to forward the message to another
mailbox

X Press to finish the procedure

31BusinessPhone – Basic Telephone

Internal Messages

Dictaphone function

If you want to record and retrieve personal voice messages you can
use the dictaphone function. A dictaphone message is treated as a
normal message. How to retrieve dictaphone messages, see
section “Check and store received messages” on page 30.

Record message

To start the recording:

*58# Dial and record your message

The maximum recording time is four minutes and 15 seconds.

Select options below:

* Press to play-back

9 Press and speak to re-record

# Press to stop the recording and save the message

BusinessPhone – Basic Telephone32

Internal Messages

Conversation recording

The conversation recording function makes it possible to store the
ongoing telephone conversation in the individual mailbox by
pressing a pre-programmed recording key. You can store both
internal and external calls. Conference calls cannot be stored.

A recorded conversation is treated as a normal voice message.
How to retrieve conversation recordings, see section “Check and

store received messages” on page 30.

Note: This feature may be restricted or not available.
Ask the system administrator for the availability and for
more information. Furthermore, a conference tone can be
audible during the entire recording session.

To start or stop recording the ongoing call:

Recording g Press the recording key (pre-programmed)

While recording is active a steady light indicates that the
conversation is being recorded. You can start or stop the recording
whenever you want. The maximum recording time is four minutes
and 15 seconds, if you want to record a conversation longer than
this, just repeat the procedure.

Warning! Recording a conversation without prior notice to
the other party may be an illegal act. Forwarding or
playback of this recorded conversation to a third party
without prior permission may be an illegal act.

It is obligatory for the recording initiator, to ask the other
party in advance for permission and to inform the same of
the purpose and further usage of this particular recording.
The adherence to the relevant legislation is the exclusive
responsibility of the user, offences can be criminally
prosecuted. Neither the manufacturer nor the dealer of this
product is responsible for the abuse of this feature by the
user or for any damages caused thereby.

33BusinessPhone – Basic Telephone

Mailbox System

Mailbox System

While you are away from the office, callers can leave messages in your
individual or in a common mailbox. You are also able to record your
personal greeting, see section “Personal greeting” on page 37. The
difference between your individual mailbox and a common one is that
a common mailbox can be used for more than one user.

The first time you enter the message system (only possible from own
extension), you might be requested to change your password if it is
default (0000). See section “Password protection” on page 28.

The mailbox system is a part of the message system.

Individual mailbox system

Callers are able to leave messages in your individual mailbox.

Activate

Divert your extension to the mailbox system.

*21* Dial

z Dial the number to the mailbox system

Please ask the system administrator for your defined mailbox system
number.

# Press

X Press to finish the procedure

BusinessPhone – Basic Telephone34

Message/
Conference

Mailbox System

Deactivate

#21# Dial

X Press to finish the procedure

Retrieve messages - internally

When a new message is received, the message lamp flashes
rapidly.

u Lift the handset

{g Press to retrieve a message

See section “Check and store received messages” on page 30.

Retrieve messages - externally

To retrieve your messages from an external position:

z Dial your company´s telephone number
z Dial the number to the mailbox system

During the procedure you will be asked for your extension number
and your password.

The following mailbox functions can also be used from an external
position:

• Change password

• Check and store received messages

• Forward a voice message

• Send message

• Outcall (External) notification

• Personal greeting

35BusinessPhone – Basic Telephone

Mailbox System

Outcall (External) notification

With this function the message system can notify you when new voice
messages arrive. You can specify an external number, where you will be
called at a pre-programmed time or as soon as a new message arrives.

Note: This feature may be restricted or not available. Ask
the system administrator for the availability and for more
information.

You can be notified in two different ways (depending on the
programming of the system):

Notification with mailbox access:

You acknowledge the notification via your password (has to differ
from the default value 0000). See section “Select password” on
page 57 to select a new password. You have full access to the
mailbox system.

Message/
Conference

Notification without mailbox access:

You get a short voice announcement, informing that someone has left
a message for you. You acknowledge the notification by pressing any
key. You have to call back the mailbox system to retrieve the message.

Note: If you do not acknowledge the notification within the
pre-programmed time, the connection is cancelled and
repeated later (ask the system administrator for the
programmed number of notification attempts).

Programming

g Press to view the mailbox

Note: Depending on the configuration, you might be asked
for your password.

Follow the voice announcements

You can program the external notification number, the notification
time and activate/deactivate the function. The external number
(including the digit(s) for external call access) can consist of up to 24
digits. The time is entered in 24h-format, e.g. 2030 for half past eight
with values automatically set to even quarters, i.e. 2013 will be 2015.

X Press to finish programming

Note: The notification number and time must be
programmed before you activate the notification.

BusinessPhone – Basic Telephone36

Personal greeting

Depending on the type of diversion you want to activate, you can
leave three different personal greetings to the caller. The diversion
state can be on no reply, on busy or an activated individual
diversion.

u Lift the handset
*59# Dial

During the procedure you will be asked for your extension number
and your password.

2 Press to configure your personal greeting

Mailbox System

z

Enter diversion code

Select an option below and follow the voice announcements.

Type of diversion Code

Diversion greeting on busy 1

Diversion greeting on no reply 2

Individual diversion greeting 3

# Press to store the recorded greeting

When you activate the diversion, the recorded greeting is played to
the next caller.

X Press to finish the procedure

Note: When you have activated a diversion with a personal
greeting, callers will receive this greeting instead of your
activated absence information.

37BusinessPhone – Basic Telephone

Mailbox System

Common mailbox system

If you divert your telephone to a common mailbox, the callers
are able to leave messages there. The difference between your
individual mailbox and a common one is that a common mailbox
can be used for more than one user.

Activate

Divert your extension to the mailbox system.

*21* Dial

z Dial the common mailbox number

Please ask the system administrator for your defined mailbox
number.

# Press

X Press to finish the procedure

Deactivate

#21# Dial

X Press to finish the procedure

Retrieve messages - internally

u Lift the handset

Common mailbox g Press the common mailbox key (pre-programmed)

During the procedure you will be asked for your extension number
and your password. See section “Security” on page 56.

BusinessPhone – Basic Telephone38

Retrieve messages - externally

To retrieve your messages from an external position:

z Dial your company´s telephone number
z Dial the common mailbox number

During the procedure you will be asked for your extension number
and your password.

Mailbox System

39BusinessPhone – Basic Telephone

Abbreviated Numbers

Abbreviated Numbers

By using abbreviated numbers, you can make calls simply by
pressing a few keys. Frequently used external numbers are stored
as “common abbreviated numbers” in the exchange.

Up to 10 “individual abbreviated numbers” (your personal most
frequently used external numbers) can be stored and used on the
keys “**0” to “**9”.

Common abbreviated numbers

External numbers are stored centrally in your BusinessPhone
Communication Platform. Common abbreviated numbers can be
dialled from every extension that has the authority to do so.

u Lift the handset

z Dial the common abbreviated number

Please refer to your telephone directory.

BusinessPhone – Basic Telephone40

Individual abbreviated numbers

You can program and activate your most frequently used external
numbers via the keypad.

u Lift the handset

**z Press and dial the abbreviated number

A number between 0 and 9.

Program individual abbreviated number

How to program external numbers on the keys 0 to 9.

*51* Enter programming mode

Abbreviated Numbers

z* Select an abbreviated number between 0 and 9 and press

0z Dial the digit(s) for external call access and dial the number

The number can consist of up to 24 digits.

Note: If your public network requires waiting for a second
dial tone, press “ * ”.

# Press

X Press to finish programming

Cancel one specific individual abbreviated number

#51* Press

z# Enter an abbreviated number between 0 and 9 and press

#51# Press

Cancel all individual abbreviated numbers

Confirmation tone.

41BusinessPhone – Basic Telephone

Abbreviated Numbers

Michael P. g Press to make a call (pre-programmed)

Dial-by-name

You can program and activate directory numbers (extensions and
common abbreviated numbers) on the programmable keys.
If you have programmed a number on a programmable key, you
just have to press this key to call the desired person.

u Lift the handset

Program dial-by-name

How to program an internal directory number on a programmable
key.

*00* Enter programming mode

g Press a programmable key

10 Press

(g Press the programmable key again

z Dial the number

You can use any directory number, e.g. a common abbreviated
number or a colleague’s extension number.

(g Press the programmable key again

X Press to finish the procedure

BusinessPhone – Basic Telephone42

Group Facilities

Group Facilities

When you are working together in a team the following group
facilities can be very useful. You can page your colleagues, give
them telephone attendance or pick-up their incoming calls.

Loudspeaker paging

You can page all extensions in a group and give a voice message.

u Lift the handset

Paging g Press (pre-programmed)

All extensions in a group are called.

Paging (g Press again and hold the key (pre-programmed)

Give the voice message and then release the key. Now you can
wait for answer, or terminate. If you do not get an answer within
30 seconds, the paging function will be terminated automatically.

Answer paging

A short signal and a flashing “Paging“-key will inform you when a
loudspeaker paging is received.

u Lift the handset

Paging {g Press (pre-programmed)

An internal call is established with the paging party.

43BusinessPhone – Basic Telephone

Group Facilities

Key system

With this function, all (or selected) external lines are represented by
pre-programmed keys on all phones. For each external line, a
function key has to be programmed. Which means that you are
able to monitor the state of traffic for every programmed external
line (e.g. free, busy). You can also establish an external call by
pressing the external line key.

Answer an external call

To answer an external call, just press the flashing key. (Depending
on the programming of the system, an incoming external call will be
announced with a flashing line-key and a ringing signal).

u Lift the handset

External line {g Press (pre-programmed)

Speech connection with the caller.

Make an external call

To initiate an external call, just press the external line key.

The external line will be seized automatically.

u Lift the handset

External line g Press a free line-key (pre-programmed)

z Dial the desired number

If you make external calls in this way, you do not have to dial the
digit(s) for external call access first.

BusinessPhone – Basic Telephone44

Supervision/Telephone attendance

A function-key can also be programmed for supervision and
handling calls for a group of extensions. If a supervision/
attendance-key is programmed on your telephone, you are able to
call the other group-members or answer incoming calls for the
group by pressing the key and monitor the activity of other
extensions (free, busy, called).

Traffic situation

Michael (g Ongoing conversation (lamp is on)
Michael g Free extension (lamp is off)

Group Facilities

Michael {g The extension is called (flashing lamp)

Pick-up calls for the group

You r c ol l eag ue’s extension is indicated on your phone by a pre-
programmed key.

u Lift the handset

Michael {g Press to answer the calls directly (pre-programmed)

A flashing lamp beside the key indicates an incoming call.

Call a group-member

u Lift the handset

Michael g Press to make a call (pre-programmed)

Note: If the key is flashing, you will automatically pick-up
your colleague’s ongoing call.

45BusinessPhone – Basic Telephone

Group Facilities

Group call pick-up

In a Pick-up group, any member can answer any individual call to
group members. You answer a call to the group by dialling a special
answering number. Please ask your system administrator for the
configured number.

u Lift the handset

z Dial the group call pick-up code

Common bell

The common bell facility allows all extensions of the system
(operator included) to pick-up the call from an extension that has
been predefined as a common bell extension.

z Dial the common bell pick-up code

Please ask your system administrator for the common bell pick-up
code.

u Lift the handset

You will immediately be connected with the calling party.

If two or more extensions simultaneously attempt to answer a call
from the common bell extension, only the first extension will pick it
up. The other extensions will receive the “number unobtainable”
tone. This will also happen if you dial the common bell pick-up
code and there are no calls waiting at the common bell extension.

Note: You can also program the common bell code on a
function key.

BusinessPhone – Basic Telephone46

Group Facilities

Group hunting

Your telephone can be included in one or several hunt groups. In a
hunt group all members are represented with one common
directory number. 16 hunt groups can be programmed, each
containing 1 to 20 members. A member can be either an extension
number, an operator console or a fictive number.
Please ask your system administrator if you require this function.

Note: The number of cordless extensions in a hunt group
are limited to eight (including tandem configurations).

Incoming calls to the hunt group are directed to free extensions in
the group. The hunt order within the group can be changed to suit
your needs. If all members of the hunt group are busy, an incoming
call is being queued. If no one answers this call before the
programmed time, the call is forwarded to the programmed
answering position (e.g. operator).

Note: If all members in a hunt group are busy, the call-back
or intrusion functions are not available.

Log in

Before you can answer group hunting calls, you must log in.

To log in to one hunt group:

*28* Dial

z Dial the hunt group code

Please ask your system administrator for the configured number.

# Press

To log in to all hunt groups:

*28* Dial

*# Press

47BusinessPhone – Basic Telephone

Group Facilities

Answer calls

Answer group hunting calls in the normal way

Log out

To log out from one hunt group:

#28* Dial

z Dial the hunt group code

Please ask your system administrator for the configured number.

# Press

To log out from all hunt groups:

#28* Dial

*# Press

BusinessPhone – Basic Telephone48

Other Useful Facilities

Other Useful Facilities

By using these facilities your productivity will be increased, e.g.
you can set reminders for important meetings, place the costs for
external calls on separate accounts, listen to music via the
loudspeaker and much more...

Reminder

The phone can be set to remind you at any time within the next
24 hours (multiple settings are allowed).

*32* Dial

z# Dial reminder time and press

(00-23) hour + (00-59) minute. Example: 1430.

Note: If you receive busy tone, your extension does not
have the authority to set a reminder.

- In case of a typing error, press to delete the latest entered

digit.

X Press to finish programming

When the reminder time is reached, your phone rings with recall
signal.

Cancel reminder

#32# Dial to cancel all settings

X Press to finish the procedure

49BusinessPhone – Basic Telephone

Other Useful Facilities

Account number

An account number can be entered to debit telephone costs to
different accounts. Depending on the system configuration the
account number has to be entered from a verified account number
list (predefined) or you can invent an own account number. The
following prerequisites apply:

• With the verified account number you can restrict the making of
external calls (not a specific number or area), so everyone who
is allowed to make external calls will receive an account number
which has to be used each time he/she wants to make an
external call.

• Verified account numbers contain up to 10 digits and can only
be used before you make a call (outgoing external calls).

• Own account numbers contain up to 15 digits and can be used
before or during the call (outgoing external calls).

The account numbers can also be used via the DISA function, see
section “Direct Inward System Access (DISA)” on page 54.

Verified or own account number

u Lift the handset

*9* Dial

This code cannot be entered during the call.

or

Account number g Press (pre-programmed)

z# Enter account number and press

Valid digits 0-9.

BusinessPhone – Basic Telephone50

Automated attendant

The Automated Attendant facility sends voice instructions to
external and internal callers, informing them of all possible options
they can choose. Voice instructions lead the callers step by step to
the desired destination.

u Lift the handset

Other Useful Facilities

z

Dial the Automated Attendant directory number

Please ask your system administrator for the Automated Attendant
directory number.

Doorphone

The doorphone is used to monitor the admission to your company,
i.e you can open the doorlock from your phone.

Answering doorphone calls

u Lift the handset

You will be in speech connection with the calling party.

Opening of the doorlock

After you have answered the doorphone, you can open the door
making an inquiry to the door-opener’s directory number.

Inquiry

g Press

z Dial the door-opener´s directory number

Please ask your system administrator for the number.

Note: You can also program the door-opener’s directory
number as a common abbreviated number or a
function key.

51BusinessPhone – Basic Telephone

Other Useful Facilities

Background music

You can listen to background music over the loudspeaker on your
phone by pressing a pre-programmed Music key, or by entering the
number for the music channel. Please ask your system
administrator for the configured number.

Background music g Press to activate the music (pre-programmed)

The music automatically switches off when you make or receive
calls and switches on again when the call is finished.

X Press to cancel the music

Note: You can adjust the volume, see section “Audible

Adjustments” on page 67.

Intercom line

A two-way direct call function between two extensions, for instance
in executive-secretary communication.

u Lift the handset

Intercom secretary g Press to establish an intercom call (pre-programmed)

X Press to cancel the intercom call

Tandem configuration

The tandem configuration is a unit, consisting of two telephones
using the same directory number. One of the telephones is defined
as the “Primary” and the other one as the “Secondary”.

This function enhances the communication for users that, for
example, have a wired phone on their desk (the “primary
telephone”) and need to be mobile within their company’s
building with their own portable (the “secondary telephone”).
Basically the tandem configuration works as follows:

BusinessPhone – Basic Telephone52

To activate the tandem configuration

Secondary on/off g Press (pre-programmed)

or

*28# Dial to log on the secondary telephone

For incoming calls:

Other Useful Facilities

• Both telephones are treated as 1 single extension

For outgoing calls:

• Both telephones are treated as 2 separate extensions

To deactivate the tandem configuration

Secondary on/off (g Press (pre-programmed)

or

#28# Dial to log off the secondary telephone

For incoming calls:

• The “secondary” telephone cannot be called and the “primary”
telephone works as a normal “stand-alone” telephone.

For outgoing calls:

• Both telephones are treated as 2 separate extensions

Transferring a call between members of a tandem unit

.

.

.

Inquiry g

Tra nsf er g Press (pre-programmed)

z

d Go on-hook

Press and dial own directory number

or

53BusinessPhone – Basic Telephone

Other Useful Facilities

Direct Inward System Access (DISA)

If you are working externally and you have the need to make
business calls, call your company and use the company PBX to
make an external call to the desired party. You just pay the costs for
the phone call to your company. The other costs will automatically
be placed on your extension number or on a special project.

Note: To activate this function, you have to change the
default password from “0000” to a personal one. Which
code to use and how to change it, see section “Select

password” on page 57.

You can also divert calls from your office extension to your external
position, see section “Call Forwarding” on page 20. During the procedure
you will be prompted for your password. Use the quick reference card at
the beginning of the guide to remember these specific numbers.

z
z

Dial the public number of your company

followed by the DISA number

Ask the system administrator for the defined DISA number.

Note: If want to register the call on an account number, you
should use the account number procedure before you enter
the external number, see section “Account number” on

page 50.

z Dial the external number

or

Use the external diversion function

Procedure, see section “Call Forwarding” on page 20.

Note: If you program a new diversion address, remember
to reset it when you return to your office.

Night switching

Night g Press to activate or deactivate (pre-programmed)

If you want this facility, please ask your system administrator. This
function is used for directing all incoming calls to one extension
(answering position), e.g. when the office is closed.

When the lamp lights, night switch is active. When the lights
extinguishes, night switch is passive.

BusinessPhone – Basic Telephone54

Other Useful Facilities

Networking

Networking is the connection of several premises within a
company. The connection can be set up via leased lines, public
lines, Local Area Network (LAN) or Wide Area Network (WAN).
Ask your system administrator about details regarding networking.

IP calls

IP calls are internal calls sent via an internal data network (LAN or
WAN) and the transfer of data and voice is made on the same line.
If you are connected to an internal data network the IP connection
is made automatically. To minimise the traffic on the network the
speech quality is decreased.

Inquiry

If the speech quality is not acceptable you can disconnect the IP
call and switch to a non-IP call (alternative network). The switch
from the IP net to the non-IP net is made during the call, so the call
does not have to be disconnected.

If you want to switch to a non-IP net during the call:

g Press

*61* Dial

During the procedure the other party is put on hold. When the
procedure is ready you will receive a special ringing tone and the
call is resumed in the non-IP net.

Note: A switch to a non-IP call can only be performed if
the original call is an IP call, otherwise you will receive a
blocking tone.

55BusinessPhone – Basic Telephone

Security

Security

You can block your extension in order to prevent unauthorized use
of your telephone, e.g. if your external calls are placed on a specific
account number.

Block extension

*72# Dial to block your extension

Verification tone.

X Press to finish the procedure

Un-block extension

#72* Dial

z Dial your password

# Press to re-open

Verification tone. Your extension is open for use.

X Press to finish the procedure

BusinessPhone – Basic Telephone56

Select password

You can use your four-digit password for blocking your phone from
unauthorized use, for making external calls from any blocked
extension, for entering the message system or when you are using
the DISA function.

Note: The first time you enter the message system you
might be requested to change your password if it is default
(0000). This procedure is performed directly in the message
system. See section “Internal Messages” on page 28.

#*72* Dial to select a new password

z Dial your present password

The default password is “0000”.

Security

* Press

z Dial your new password

# Press

Verification tone.

X Press to finish the procedure

57BusinessPhone – Basic Telephone

Security

Bypass blocked extension

In order to make a call, you can temporarily bypass a blocked
extension.

Bypass own extension

u Lift the handset

*72* Dial

z Dial your password

# Press

Dial tone. You can make one call from your extension.

Bypass another extension

This makes it possible to make a call on another, blocked
extension, by using your password.

u Lift the handset

*72* Dial

z Dial your password

* Press

z Dial your extension number

# Press

Dial tone. You can make one call from the blocked extension.

BusinessPhone – Basic Telephone58

Least Cost Routing

Least Cost Routing

Least Cost Routing (LCR) automatically selects the cheapest way
to establish the connection to the desired external number. Please
ask your system administrator if this function is installed in your
system. If the extension has been configured to use LCR, each
external call will be analysed and the cheapest way will be selected.

Use least cost routing

u Lift the handset

0z Dial the digit(s) for external call access and the external

number

The usual way of making an outgoing external call.

Calling least cost routing

If LCR has been installed in your system, but your extension is not
configured to use it automatically, you also have the opportunity to
get the cheapest connection by dialling the LCR code before you
dial an external number.

u Lift the handset

z Dial the LCR code

Please ask your system administrator for the LCR code.

0z Dial the digit(s) for external call access and the external

number

Note: You can also program the LCR code on a
function key.

59BusinessPhone – Basic Telephone

Optional Equipment

Optional Equipment

This chapter describes optional features that can be used together
with your BusinessPhone telephone.

Conference unit

For conferences with many participants, the conference unit
enhances the speech quality. It provides full duplex and high quality
conversation possibilities.

Alarm interface unit

This plug-in module is fitted into the bottom of the telephone. It
makes it possible to transfer alarm signals from various devices via
the telephone to the exchange and to a pre-defined extension.
A special circuit layout provides maximum functional security.

To a telephone fitted with an alarm interface unit you can connect
devices such as bathroom alarms for hotel rooms, emergency
alarms for hospitals, bank security alarms and supervision of
machines.

BusinessPhone – Basic Telephone60

Optional Equipment

Option unit

The Option unit DBY 410 02 is an optional accessory, to be
installed on the bottom of your telephone set. The following devices
can be installed via the Option unit:

• Tape recorder

• Extra bell or busy indication outside your door

• Enhanced headset functionality or a conference unit

• PC sound card

• Second handset

Note: For people with impaired hearing the Option unit
offers the possibility to amplify the receiving volume in the
handset and headset.

Extra handset

Useful for involving a second person in your conversation, for
talking or just listening.

Tape recorder

When a recording of the telephone conversation is needed, for
evidence purposes, a tape recorder can be connected.

61BusinessPhone – Basic Telephone

Optional Equipment

Headset g Press the headset key to activate/deactivate

Headset

The following headset functions are available.

Note: To use the headset functions your telephone has to
be equipped with option unit DBY 410 02. How to install the
option unit, see separate installation instructions provided
with the option unit.

Activate/Deactivate the headset

(pre-programmed)

See section “Description” on page 6. All calls can be handled via
the headset.

Answer calls

Line {g Press the flashing line key to answer

X Press to terminate a headset call

Make calls

z Dial the number

X Press to terminate the call

Headset to handset

u Lift the handset

Headset g Press the headset key (pre-programmed)

Handset to headset

BusinessPhone – Basic Telephone62

Programming

Programming

If you require frequent use of certain functions, you may program
them on the programmable keys on the telephone. When you want
to use the function, just press the key.

Notes: Programming of dial-by-name keys and individual
abbreviated numbers are described in section “Abbreviated

Numbers” on page 40 and how to program a new diversion

address is described in section “Call Forwarding” on

page 20.

Program a function

How to program a function on a programmable key.

Note: Some functions can also be programmed as
individual abbreviated numbers, see section “Abbreviated

Numbers” on page 40.

*00* Enter programming mode

g Press the desired programmable key

z Select function code

See section “Function codes and required data” on page 65.

(g Press the programmable key again

z Enter associated number

See section “Function codes and required data” on page 65.

(g Press the programmable key again

63BusinessPhone – Basic Telephone

Programming

Continue with section “select ringing character”

or

X Press to finish programming

After approximately 10 seconds, the function key is active.

Select ringing character

z Select ringing character (0-4)

See section “Function codes and required data” on page 65.

(g Press the programmable key again

X Press to finish programming

After approximately 10 seconds, the function key is active.

Example:

Program supervision of extension 204 on a programmable key, with
ringing character 1. For available function codes, see section
“Function codes and required data” on page 65.

*00* Enter programming mode

g Press the desired programmable key

13 Select the function code for supervision

(g Press the programmable key again

204 Enter extension number

(g Press the programmable key again

1 Press to select ringing character

(g Press the programmable key again

X Press to finish programming

BusinessPhone – Basic Telephone64

Function codes and required data

Programming

Programming
name

NAMECALL Dial-by-name 10 Extension number —
SUFFIX DIGIT Camp-on 11 4 —

Function
name

Function
code

Associated
number

Ringing
character

Automatic call-back 11 5 —
Answer calls, another

11 6 —

extension
Radio paging 11 7 —
Intrusion 11 8 —

EXTERNAL LINE External line 12 Directory number of line 0 – 4
SUPERVISION Supervision/Tel.

13 Extension number 0 – 4

attendance

DEDIC. LINE Intercom line 14 Extension number 0 – 4
BUSY LINE 2 Free on 2nd access 26 ——
CONFERENCE Conference 27 ——
IMMED. ANSWER Immediate answer 28 ——
EXT. VOICE M. External voice mail 34 ——
HOLD Hold 35 ——
TRANSFER Tra n sf er 36 ——
SAVE Save/Redial 37 ——
READ & Read & 38 ——
NUMB SECRECY Number secrecy 40 ——
ARD REQUEST Automatic redial 46 ——
ARD PAUSE Pause automatic redial 47 ——

Note: Accessible functions, depends on the programming
of the system, if you require another function please contact
your system administrator. The functions above are the
default functions.

Ringing character:

0 = No ringing.

1 = Ringing.

2 = Delayed ringing (after 10 seconds).

3 = One single ringing signal (muted signal).

4 = One delayed ringing signal (after 10 seconds. Muted signal).

65BusinessPhone – Basic Telephone

Visible Signals

Visible Signals

The key lamps on your telephone indicates with different signals the
traffic state of the ongoing call or function.

g

(g

{g
{g

(g

Lamp indications

Extinguished lamp The function is not active.

Steady light The function is active.

Slowly flashing lamp The line (or function) is put on hold.

Rapidly flashing lamp An incoming call or message waiting.

Light with short breaks Ongoing call.

BusinessPhone – Basic Telephone66

Audible Adjustments

Audible Adjustments

In order to satisfy your personal needs, the BusinessPhone
Communication Platform is equipped with many options to set and
adjust a personal volume and ringing signal.

Handset and loudspeaker volume

Use the volume keys. You can set different volume levels for
internal and external calls and for background music. During a call,
adjust handset listening volume in handset mode. Adjust
loudspeaker volume in monitor mode or during background music.

V Press to change the volume

Ringing signal

By programming, you can adjust ringing type (2 types), ringing
volume (10 steps) and ringing character (10 characters).

*00* Enter programming mode

Now you can select ringing type, volume or character.

67BusinessPhone – Basic Telephone

Audible Adjustments

Ringing type

Select type 1 if you want to set the ringing volume at a constant
level, select type 2 if you want gradually increasing volume when
the phone rings.

1*1 Press

or

1*2 Press

You will hear the selected type.

X Press to finish the procedure

Note: When type 2 is selected, the programming of the
ringing volume is not applicable.

Ringing volume

2*0— 9 Press

You will hear the selected volume (0...lowest volume, 9...highest).
You only have to press the last digit to select another ringing
volume.

X Press to finish the procedure

Note: This programming is not applicable when you have
selected ringing type 2.

Ringing character

3*0— 9 Press

You will hear the selected character. You only have to press the last
digit to select another ringing character.

X Press to finish the procedure

BusinessPhone – Basic Telephone68

Dial tone

(System ready to accept digits)

Tones and Signals

Tones and Signals

Tones

Tones are audible in the handset.

Special dial tone

(System ready to accept digits,
active diversion on telephone)

Ringing tone

(Ringing signal to called party)

Special ringing tone

((Ringing signal to line 2)

Busy tone

(Called party is busy)

Number unobtainable tone

(Called number not accessible or vacant)

Blocking tone

(Call cannot be executed due to
congestion or called party blocked)

Verification tone

(Verification that ordered function is
accessed)

Intrusion tone

((Sent to all parties during intrusion)

- repeated after 4 s

- repeated after 4 s

Conference tone

(Sent to all participants in a conference)

- repeated after 15 s

69BusinessPhone – Basic Telephone

Tones and Signals

Signals

Ringing signals are emitted from the phone.

Internal ringing signal - repeated after 4 s

External ringing signal - repeated after 4 s

Automatic call-back signal

Note: The tones and ringing signals in this guide refer to the

standard system but may vary between countries.

BusinessPhone – Basic Telephone70

Useful Hints

Useful Hints

Connections between external lines

With your BusinessPhone PBX, you can establish an external call
diversion or a conference with more than one external party or
transfer an external call to another external destination (e.g. a
mobile phone). These features are very useful for everyday
business life.

Note: When these features are used, your BusinessPhone
will occupy at least two external lines.

However, there may be disadvantages in connecting to several
external lines. We would therefore like to draw your attention to the
following:

• Please do not transfer external calls to an external
mailbox, to information systems or to external parties
before they have answered

• Try to avoid diverting calls to third parties before they
have answered

• Cancel your calls by pressing the “Clear”-key

If the external parties are not persons (mailbox, automated
information or attendant systems, etc.), connections on external
lines can last a long time, which can be costly. Moreover, such calls
may occupy two of your system’s external lines. You can restrict
connections between the external lines by re-programming your
system.

Please ask your system administrator or contact our service center
for more information.

71BusinessPhone – Basic Telephone

Installation

Installation

Install cables

1 Cable to handset
2 Cable to exchange
3 Space for personal directory list (optional)
4 Wall mounting screw holes

You can put the cable to the handset in any of the two notches
underneath the telephone. The cable to the exchange has to be
plugged in “LINE“.

Change cables

To remove a cable, push down the plug’s stop. Use a screw-driver
to unlock the stop.

BusinessPhone – Basic Telephone72

Installation

Wall mounting handset hook

When mounting on a wall, you have to pull out and turn the hook.

Install stand and adjust telephone

Press to decrease angle

Pull to increase angle

Adjustable angle

73BusinessPhone – Basic Telephone

Installation

Placing the telephone

• Do not place your telephone on sensitive surfaces. Use a
non-slippery pad to protect your furniture from possible
damage.

• Do not place your telephone near sources of extreme heat,
e.g. near the radiator.

• Make sure that the line cable isn´t creased.

Cleaning the telephone

Use a slightly moistened (not wet) cleaning-rag or an anti-static
rag and wipe off the telephone carefully. Do not use rough rags,
solvents or aggressive cleaning fluids. Any damages of the
telephone, that are caused by non-observance of these
instructions, are not part of the liability given by the manufacturer.

BusinessPhone – Basic Telephone74

Glossary

Glossary

Abbreviated Number Dialling

Initiating a call to a pre-programmed number
by dialling a code or pressing a key.
Short numbers can be:

1. Common, which means that all extensions can use
them.

2. Individual, which means that they are programmed
and used by each extension separately (10 numbers).

See section “Abbreviated Numbers” on
page 40.

Account Number

To place call costs on an account number.
See section “Other Useful Facilities” on
page 49.

Automated attendant

A facility which sends voice instructions to
internal and external callers, providing all
options which can be chosen. Voice
instructions lead the caller to the desired
destination.
See section “Other Useful Facilities” on
page 49.

Dial-by-name

Initiation of a call by operating a single key.
Internal numbers (or common abbreviated
numbers) can be stored on each extension.
See section “Abbreviated Numbers” on
page 40.

Directory number

Numbers with 1 – 8 digits which are assigned
to extensions or external lines or as common
abbreviated numbers.

Direct Inward System Access (DISA)

If you are working externally, the DISA
function enables you to make external calls
(long distance) via the company PBX. You
only pay for the call to your company.
See section “Other Useful Facilities” on
page 49.

Diversion

Incoming calls to an extension are diverted to
another directory number (extension, common
abbreviated number or the operator).
There are three possibilities:

Call-back

An indication to a busy extension, to inform the
person that you want to speak to him/her.
See sections “Internal messages” and
“Outgoing Calls” on page 10.

Camp-on

To place (queue) a call to a busy extension.
See section “Outgoing Calls” on page 10.

1. Direct, which means that all calls to an
extension are forwarded directly.

2. On no reply, which means that a call is
forwarded if it is not answered within a
certain time.

3. On busy, which means that a call is
forwarded if the extension is busy.

See section “Call Forwarding” on page 20.

Diversion Bypass

This is useful for letting urgent calls through to
an extension where diversion is active.
See section “Call Forwarding” on page 20.

75BusinessPhone – Basic Telephone

Glossary

Extension

All telephones connected to the PBX have a
unique internal number (up to 8 digits).

Function code

A digit code that corresponds to a specific
function.
See section “Programming” on page 63.

Hold

To park a call.
See section “During Calls” on page 15.

Information

Internal callers are informed about absence
and time of return. External callers are
diverted to the operator, where the same
information is available. Information can be
of two kinds:

1. Pre-programmed text information.

2. Voice information.

Intercom line

A two-way direct call function between two
extensions, for instance an executive-secretary
communication.
See section “Other Useful Facilities” on
page 49.

Intrusion

To intrude on an ongoing call when a requested
extension is busy.
See section “Outgoing Calls” on page 10.

IP call

Internal call sent via an internal data network
(LAN or WAN).

ISDN

Integrated Services Digital Network. Provides
your system with supplementary services from
the public net.
See section “ISDN facilities”.

Loudspeaker paging

All members of an extension group are
“paged”, i.e. receive a short, sharp tone on the
loudspeaker followed by a voice message from
the sender.
See section “Group Facilities” on page 43.

Mailbox

The mailbox system controls the messages
that are left for or sent by you when you are
absent. See section “Mailbox System” on
page 34.

Message

A message can be sent to any extension. This
is useful when you receive the busy tone or get
no answer. There are two kinds of message:

1. “Call me” message.

2. Voice message.

See section “Internal Messages” on page 28.

Mute

To switch the microphone temporarily off.
See section “During Calls” on page 15.

Night switching

Used for directing all incoming calls to one
extension (answering position), for example
when the office is closed.
See section “Other Useful Facilities” on
page 49.

Password

A four-digit code needed to e.g. block your
extension and retrieve messages from the
mailbox system. You can set your own
password.
See section “Security” on page 56.

PBX

Private Branch Exchange. Your telephone
switching system (e.g. BusinessPhone 250).

Least cost routing

A function that automatically selects the
cheapest way to connect your external call
(not necessarily the shortest distance).
See section “Least Cost Routing” on page 59.

Pre-defined text

Pre-programmed absent information.
See section “Information” on page 25.

BusinessPhone – Basic Telephone76

Glossary

Third party

A third connection (person), which can be
included in an ongoing two person
conversation. The connection can be internal
or external.
See section “During Calls” on page 15.

Tie line

An external line from the private network.

Transfer

During an internal or external ongoing call you
can make an inquiry and then transfer the call
to another party (internal or external).
See section “During Calls” on page 15 and
“Useful Hints” on page 71.

Trunk line

A trunk line is the same as an external line.
Can be either digital or analog.

77BusinessPhone – Basic Telephone

Index

Index

Abbreviated Numbers 40

Common abbreviated numbers 40
Dial-by-name 42

Individual abbreviated numbers 41
Account number 50
Alarm interface unit 60
Answer calls 8
Audible Adjustments 67

Handset and loudspeaker volume 67

Ringing signal 67
Automated attendant 51
Automatic call-back 11
Automatic redial 12
Background music 52
Block extension 56
Busy extension 14
Bypass blocked extension 58
Bypass call forwarding 21
Call Forwarding 20

Bypass call forwarding 21

Fixed diversion 21

Follow me 24

Individual diversion 22
Check and store received messages 30
Cleaning the telephone 74
Common abbreviated numbers 40
Common bell 46
Common hold 19
Common mailbox system 38
Conference 18
Conference unit 60
Connections between external lines 71
Conversation recording 33
Description 6
Dial-by-name 42
Dictaphone function 32
Direct Inward System Access (DISA) 54
Doorphone 51
During Calls 15

Common hold 19
Conference 18
Individual hold 19
Inquiry 16
Monitoring 15
Mute 15
Refer back 16

Tran sf e r 17
Enter information 26
Erase information 27
Erase information, Save information 27
Extra handset 61
Fixed diversion 21
Follow me 24
Forward a voice message 31
Function codes and required data 65
Glossary 75
Group call pick-up 46
Group Facilities 43

Common bell 46

Group call pick-up 46

Group hunting 47

Key-system 44

Loudspeaker paging 43

Supervision / Telephone attendance 45
Group hunting 47
Handset and loudspeaker volume 67
Headset 62
Incoming Calls 8

Answer calls 8

Save and redial incoming calls 9
Individual abbreviated numbers 41
Individual diversion 22
Individual hold 19
Individual mailbox system 34
Information 25

Enter information 26

Erase information, Save information 27
Inquiry 16

BusinessPhone – Basic Telephone78

Index

Install cables 72
Install stand and adjust telephone 73
Installation 72

Cleaning the telephone 74
Install cables 72
Install stand and adjust telephone 73
Placing the telephone 74

Wall mounting handset hook 73
Intercom line 52
Internal Messages 28

Check and store received messages 30

Conversation recording 33

Dictaphone function 32

Forward a voice message 31

Password protection 28

Send message 29
IP calls 55
Key-system 44
Lamp indications 66
Last external number redial 11
Least Cost Routing 59
Loudspeaker paging 43
Mailbox System 34

Common mailbox system 38

Individual mailbox system 34

Outcall (External) notification 36

Personal greeting 37
Make calls 10
Monitoring 15
Mute 15
Networking 55
Night switching 54
Option unit 61
Optional Equipment 60

Alarm interface unit 60

Conference unit 60

Extra handset 61

Headset 62

Option unit 61

Tape recorder 61
Other Useful Facilities 49

Account number 50

Automated attendant 51

Background music 52

Direct Inward System Access (DISA) 54

Doorphone 51

Intercom line 52
IP calls 55
Networking 55
Night switching 54
Reminder 49

Tandem configuration 52
Outcall (External) notification 36
Outgoing Calls 10

Automatic call-back 11

Automatic redial 12

Busy extension 14

Last external number redial 11

Make calls 10

Save external number 11
Personal greeting 37
Placing the telephone 74
Program a function 63
Programming 63

Function codes and required data 65

Program a function 63
Refer back 16
Reminder 49
Ringing signal 67
Save and redial incoming calls 9
Save external number 11
Save information 27
Security 56

Block extension 56

Bypass blocked extension 58

Select password 57
Select password 57
Send message 29
Signals 70
Supervision / Telephone attendance 45
Tandem configuration 52
Tape recorder 61
To ne s 6 9
To n e s a nd Si gn al s 6 9

Signals 70

To ne s 6 9
Tran sf e r 17
Useful Hints 71

Connections between external lines 71
Visible Signals 66

Lamp indications 66
Wall mounting handset hook 73

79BusinessPhone – Basic Telephone

Notes

Notes

BusinessPhone – Basic Telephone80

Telephone Toolbox and Voice Guide

Telephone Toolbox

On the CD you will find helpful products
and your User Guide in electronical format.

Telephone Toolbox and Voice Guide

Hardware requirements:

CPU Pentium 200MHz, 64 MB RAM,
20 MB free memory on hard disk (optional)
Sound card (recommended), CD-ROM drive (24X)

Unimportant Text using EricssonSansMedium and

EricssonSansBold to trigger the PostScript driver.

Software requirements:

Operating system: MS Windows 95/98
MS Windows 2000, MS Windows Me or
MS Windows NT 4 (service pack 3 or higher)

Voice guide for the integrated
mailbox system

A pocket-size voice guide, that will help you with
the integrated mailbox system, for example
useful when you are on the move.

81BusinessPhone – Basic Telephone

Quick Reference Guide

Answer calls

Answer: Lift handset

Answer on another
extension: Lift handset Ext. No.

Save external number: Save/Redial g

(Before you finish the call)

Redial: Save/Redial

Make calls

Internal calls: Lift handset Ext. No.

External calls: Lift handset

Common
abbreviated number: Lift handset Abbreviated No.

Individual
abbreviated number:

Last external
number redial:

Save external number: Save/Redial

Redial: Save/Redial

** (Abbreviated No. 0– 9)
***

(Before you finish the call)

g

0 External No.

g

g

6

Transfer

Transfer a call: Inquiry g Call 3rd party

Replace handset
Before or after answer)

Inquiry

Ongoing conversation: Inquiry g Call 3rd party

Refer back

Switch between calls: Line {g or Inquiry {g
End call: X

Messages

“Call me”: Message/Conference g#

Voi ce: Message/Conference g

9 Speak

Play-back:

Re-record: 9 Speak

Send:

Check received: Message {g

*
#

You get busy tone or no answer

Automatic call-back: 5 Replace handset

Lift handset when called back

Camp-on:

Intrusion:

During calls

Monitoring: s
Individual hold: Line g

Conference

Ongoing conversation: Inquiry g Call 3rd party

4 Keep handset off hook
8

Press flashing key to retake

Message/Conferen ce

g

Call forwarding

Fixed diversion: *21#

Internal diversion:

Cancel:

Follow me, re-direct
from answering
extension:

Cancel: #21*Own No. #

Bypass call forwarding: *60*Ext. No. #

External diversion:

Program:

Cancel:

Re-activate:

*21*New No. #
#21#

*21*Own No. *

New No. #

*22* Line access code

External No.

#
#22#
*22*#

?

Ericsson is shaping the future of Mobile and Broadband Internet communications through its
continuous technology leadership. Providing innovative solutions in more than 140 countries,
Ericsson is helping to create the most powerful communication companies in the world.

Ericsson Austria GmbH
All rights reserved.
For questions regarding the product,
please contact your Ericsson Enterprise Certified Sales Partner.
Also visit us on www.ericsson.com/enterprise

© Ericsson Austria GmbH 2002

EN/LZTBS 151 320 R1A

Printed on chlorine free paper. Printed guide: EN/ LZTBS 151 1320 R1A.