Ericsson MD 110 OPI 3213 User Guide
User Guide
MD 110 OPI 3213
OPERATOR CONSOLE
OPERATOR CONSOLE OPI 3213 FOR MD110 PBX
Headset
USER GUIDE EN/LZT 102 2571 RB
Copyright © 1999. Ericsson Business Networks AB. All rights reserved.
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Table of Contents
1
MD110 OPI 3213
User Guide
Contents
page
Introduction .................................................................................2
Preparing the console ...................................................................6
Incoming calls ..............................................................................8
Extending...................................................................................12
Service facilities ..........................................................................19
Assistance...................................................................................30
Outgoing calls............................................................................39
Other useful facilities .................................................................46
Display unit codes ......................................................................50
Key description ..........................................................................52
Introduction
2
MD110 OPI 3213
User Guide
The OPI 3213 operator console uses a combination of
advanced digital technology, ISDN communication principles
and distributed stored program control. This makes it the
perfect choice for an organisation that knows the value of fast
and precise information handling. The console consists of
three components:
• Visual Display Unit which displays call information
using alphanumeric characters.
• Key panel for processing calls and performing operator
tasks.
• Handset or headset.
The symbols on the Display Unit are not permanently visible, only the symbols relevant to an individual call appear.
Numerical information is provided in the call admittance,
call status and connection fields.
HOW THIS MANUAL WORKS
The initial section of the manual introduces the equipment
and familiarises you with the layout of the console.
The main body of the manual covers all the operating functions e.g. answering and extending calls.
The conventions used within this section are:
Actions appear in an alternative bold typeface and the key
diagram appears in the left hand margin opposite the text.
For example:
Press
The systems response is shown with explanatory text and, if
relevant, the display codes.
A Quick Reference Guide is incorporated into the back cover
of this manual. The guide covers the key depressions for
common operating actions and a list of call processing, special function and service key functions.
TRK
line data
INC
ANS
Introduction
3
MD110 OPI 3213
User Guide
DISPLAY
(continued)
The display codes indicate which function the console is
currently performing:
The top row covers:
The type of incoming call.
How many calls are waiting to be answered.
Calls in a metered or monitored state.
The centre row is divided into two parts;
The source (left side) shows details on the first connection,
this is usually an incoming call, or a call extended by the
operator.
The destination (right side) shows details on the second connection this is usually the extension an incoming call is connected to.
Left side of the centre row covers:
Type of source call
The calling phone number
Status of source call e.g. answered, line engaged etc
Class of service
Direction (left side) <-
Right side of the centre row covers:
Direction (right side) ->
Type of destination call
The called phone number
Status of destination call
Introduction
4
MD110 OPI 3213
User Guide
THE CONSOLE
A diagram of the console key panel is on the opposite page
and on the fold-out cover. Use the key panel to instigate
operations such as answering, extending and putting calls on
hold. The console diagram has been numbered to enable you
to see at a glance the functionality of the keys:
1 Call processing keys
2 Service keys
3 Special function keys
4 Press to talk
See section “Key description” for a description of the keys..
The handset is equipped with hearing aid function as standard.
A headset can be connected to the console via Option unit
DBY 410 02. This Option unit is to be installed under the
console. If installed, the headset key is used to toggle
between the headset (key lamp on) and the handset.
Note: How to install Option unit and headset, see installation
instructions provided with the Option unit.
The bottom row covers:
The console mode
Console status, exchange status, paging, serial or emergency marked
Dialled number, metering pulses, interception information, simplified diversion messages.
Alarm category or maintenance
Time of day
Once you become familiar with the codes the console status
is automatically apparent. See section “Display unit codes”
for a comprehensive guide to abbreviation used by the
display.
DISPLAY
(continued)
Headset
Introduction
5
MD110 OPI 3213
User Guide
Headset
2
2
3
3
3
3
1
1
1
4
Preparing the Console
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MD110 OPI 3213
User Guide
ON/OFF DUTY KEY
The console must be turned on to receive calls.
Note: As an option, calls to the individual operator number can be
received even if the console is turned off, if required contact system
administrator.
Off appears on the bottom row of the display if the console is
turned off.
Night appears on the bottom row of the display if the console is in night service mode.
To turn the console on or switch it to day service:
Press
(To turn the console off press the key again.)
If an incoming call is not answered within a predetermined
time, the console is automatically switched off.
NIGHT
OFF
ACOUSTIC SIGNAL
The console uses different acoustic sounds to signal incoming
calls.
• One tone ringer, this signals a call to the console, used
for normal and heavy traffic.
• Continuous tone ringer, this signals when an emergency
call or another call is not answered within a
predetermined time.
Note: The tone ringer level cannot be altered.
ON/OFF
Preparing the Console
7
MD110 OPI 3213
User Guide
XTD
MANUAL OR AUTOMATIC ANSWER
The console can be used in automatic or manual mode. In
automatic mode, calls are answered immediately without the
aid of a key depression.
To activate automatic answering:
Press
ANS is shown on the display signalling that calls will be
automatically answered.
To return to manual answering:
Press
Note: If the console is programmed for automatic answer, you do not
need to press the OPR, TRK or RCL key in order to answer calls.
MANUAL OR AUTOMATIC EXTENDING
Incoming calls can be extended automatically or manually,
automatically extended calls are transferred to extensions
without the aid of a key depression.
To activate automatic extending:
Press
XTD is shown on the display signalling that calls will be
automatically extended.
To return to manual extending:
Press
The operator functions in this manual are for a console
switched to automatic extend.
Note: If the console is programmed for automatic extending, you do
not need to press the OPR or TRK or RCL key in order to extend
calls.
XTD
ANS
ANS
ANS
XTD
Incoming Calls
8
MD110 OPI 3213
User Guide
The console rings and CW+number of calls waiting in the
common queue lights in the display to signal a new incoming call.
Flashes slowly
To answer:
Press
You are connected to the calling party.
When an extension makes an incoming call through a tie line
or from a private network the display shows EXT in place of
TRK.
INCOMING CALLS
TRK
line data
INC
<-
EXT
222 INC
<-
15
REROUTED CALLS
If a call fails to reach the designated location it is rerouted to
the console.
Flashes slowly
To answer the call:
Press
You are connected to the calling party.
There are four reasons a call is recalled to the console, a code
showing the reason appears on the centre row of the display:
Dialled extension is busy.
Resource congestion is encountered.
Dialled extension is blocked.
Dialled number is vacant or an incomplete number.
Correct the fault, if possible, and inform the caller.
TRK
line data
INT
<-
222
BSY 15
222 CNG
222 BLK
222 VAC
TRK
TRK
TRR
TRK
TRK
TRK
EXT
Incoming Calls
9
MD110 OPI 3213
User Guide
AN EXTENSION CALLS THE CONSOLE
An extension can contact the console using one of two
methods:
Dialling a common operator number:
Flashes slowly
Signalling an incoming call from an internal extension
Press
You are connected to the calling party.
Note: If the calling party is an ISDN terminal IXN appears on the
display in place of EXT.
Dialling an individual operator number:
Flashes slowly
Signalling an incoming call from an internal extension
To answer:
Press
You are connected to the calling party.
Note: If the calling party is an ISDN terminal IXN appears on the
display in place of EXT.
When an extension contacts the operator with an external
call put on hold proceed in the same manner as ‘An extension
calls the console’ above.
To reconnect the extension to the external line:
Press
The console is cleared.
To connect the console to the external call:
Ask the extension to replace the handset
When the extension replaces the handset you are automatically connected to the caller.
EXT 222
INC<-15
EXT
222
INC<-15
INQUIRY
TRK
line data
XFR
<-
OPR
OPR
IND
RCL
OPR
<CLR
RCL
Incoming Calls
10
MD110 OPI 3213
User Guide
DIVERTED CALLS
When a caller is diverted to your console the console rings.
Flashes slowly
Signalling an incoming diverted call.
Press
You are connected to the calling party.
Appears on the display if the caller is external.
Appears on the display if the caller is internal.
TRK
line data
FWD
<-
EXT
333
FWD
<-
COS
222
222
OPD
OPR
OPR
If an operator dials the common operator number all the
other operator consoles in the system ring. This type of call is
signalled when:
Flashes slowly
If the operator dials your individual operator number:
Flashes slowly
Press
You are connected to the calling operator.
CALL FROM AN OPERATOR
EMERGENCY CALLS
OPR 232
INC
<-
An emergency call from an extension is signalled by a continuous acoustic signal.
Flashes rapidly
To answer the call:
Press one of the keys
You are connected to the calling party.
If the emergency call is from a tie line then the display shows
TRK and line data instead.
EXT 222 INC
<-
EMERGENCY
OPR
IND
or
OPR
RCL
RCL
OPR
TRK
or
RCL
OPR
TRK
RCL
Incoming Calls
11
MD110 OPI 3213
User Guide
MESSAGE DIVERSION (ABSENCE INFORMATION)
When a called extension has activated an absence information
and the call is diverted to your console. The absence information can be activated on consoles or extensions.
A single tone is heard.
Flashes slowly
Signalling an incoming diverted call.
To answer:
Press
You are connected to the calling party
Appears on the display if the caller is external.
Diversion code and time of return of the called extension is
shown
Appears on the display if the caller is internal.
The display unit shows the extension number, the absence
code and the time/date of return for the called extension.
Give the information to the caller
Press to clear the call
Note: The activated absence information can be bypassed, see section
“Bypassing call diversion”.
TRK
line data
FWD
<-
2 11:30
EXT
222
EXT
222
FWD
<-
2 11:30
EXT
223
OPD
OPR
OPR
<CLR
Extending
12
MD110 OPI 3213
User Guide
EXTENDING
Announce call
To transfer a call displayed on the left side to an extension:
Dial the extension number
Press one of the keys to extend the call
The call is extended and the console is cleared.
Note: If the console is set to automatic extending mode, the call is
automatically extended after the last digit of the extension number is
dialled and the console is cleared.
If you want to announce the call before extending
(the console must be in manuaal extending mode):
Dial the extension number
Press
The console rings the extension.
Note: If the extension called is in a private network there is no need
to press SPE> to call as it is done automatically.
The called party answers.
Press one of the keys to extend the call
The call is extended and the console is cleared.
EXT
222 FRE
15
EXT
->
222
FRE
15
ANS
SPE>
or
RCL
OPR
TRK
or
or
RCL
OPR
TRK
or
EXT
222 FRE
15
Extending
13
MD110 OPI 3213
User Guide
EXTENSION BUSY
If the extension is busy, inform the caller and ask if he/she
wants to hold or call later:
If the caller wants to hold:
Press one of the keys to extend the call
The call is extended and camped on to the busy extension.
The console is cleared.
If the caller wants to call later:
Press
The call is disconnected and the console is cleared.
If the caller wants to be connected to another extension:
Press
Dial the extension number
Proceed to extend the call as normal.
If the busy extension has a previous call camped on:
You can put the call on hold, see section “On hold”.
EXT
222
CW
RESTRICTED
<CLR
and
CLR>
CLR>
or
RCL
OPR
TRK
or
Extending
14
MD110 OPI 3213
User Guide
VACANT NUMBER
When a vacant extension number is given to you by the calling party:
Inform the caller there is no answer.
Press
The calls are disconnected and the console is cleared.
EXT
222
VAC
<CLR
and
CLR>
EXTENSION BARRED
When an extension is barred from receiving direct indialled
calls from public network, it is rerouted to you.
The display shows this information.
Inform the caller that the requested extension is barred for
direct indialling.
If the caller wants you to extend the call to the required
extension:
Press
Dial the extension number
Extend the call in the usual manner.
If the called party is restricted to receive external calls at all
you can pass on a message to the extension:
Press
Dial the extension number
Extension is free.
Press
The console rings the extension.
When the extension answers you can pass on the message.
Press
Inform the calling external party of the reply.
To terminate the calls:
Press
The calls are disconnected and the console is cleared.
INT
<-
RESTRICTED
EXT 222line data
CLR>
CLR>
SPE>
<SPE
<CLR
and
CLR>
Extending
15
MD110 OPI 3213
User Guide
DIVERTED PARTY
EXTERNAL FOLLOW-ME
When an internal extension is ordered to transfer calls to an
external extension:
Dial the extension number
The display momentarily shows that the call is being redirected to another extension.
Press one of the keys to extend the call
The call is extended and the console is cleared.
EXT 333
FRE
15
222
FWD TO TRUNK
OGT
->
When you extend a call to a diverted internal extension:
Dial the extension number
The console shows the diverted number.
Press one of the keys to extend the call
The call is extended and the console is cleared
222
or
RCL
OPR
TRK
or
or
RCL
OPR
TRK
or
ACTIVATED MESSAGE DIVERSION (ABSENCE INFORMATION)
When an external party wishes to speak to an extension with
an activated absence information.
Dial the extension number
The console shows the diversion code, and if entered, the
time/date of return.
Note: The absence codes consist of one digit which depends on the
system connected to the exchange. Contact your system administrator
regarding your available absence codes.
Give the information to the caller
Press
The calls are disconnected and the console is cleared.
Note: The activated absence information can be bypassed, see section
“Bypassing call diversion”.
<CLR
and
CLR>
Extending
16
MD110 OPI 3213
User Guide
EXTENDING CALLS TO OPERATORS AND GROUPS
To extend a call to another operator in your own exchange or
private network.
Dial the operator number
The display shows that the line is free and that the call is
ringing through.
Press one of the keys to extend the call
The call is extended and the console is cleared.
To extend a call to a group number:
Dial group number
The display shows this information.
Press one of the keys to extend the call
The call is extended and the console is cleared.
OPR
2OO FRE
->
EXT
444
FRE
15
EXT
333
FRE
15
or
RCL
OPR
TRK
or
or
RCL
OPR
TRK
or
or
RCL
OPR
TRK
or
PERSONAL NUMBER
When you extend a call to an extension that has activated a
personal number profile:
Dial the extension number
If the first number in the profile list is the same as the
dialled number, the console shows this number only.
If the first number is another number than dialled, the
console also shows this number as the diverted number.
Press one of the keys to extend the call
The call is extended and the console is cleared.
Note: When your console is set for manual extending, the ringing
will start automatically after the last digit of the extension number
is dialled.
EXT 333
FRE
15
222
Extending
17
MD110 OPI 3213
User Guide
Message Paging
NOTI
EXT
222
BSY
15
PAGE
PAGE
or
RCL
OPR
TRK
or
TO PAGE
Calls can be extended to a paging unit:
Dial the extension number
Press to activate the paging facility
You can extend the call before answer or wait for answer.
The display shows this information.
Press one of the keys to extend the call
The call is extended and the console is cleared.
Note: The paging will start automatically if you extend a call to an
extension which has an activated diversion to a paging unit.
Normally you will not be involved in the answering procedure. Only if there is no answer you will be recalled after a
predetermined time.
If the called person cannot be paged.
If the called extension is busy you can camp on announcing:
Press to activate the paging facility
The display shows this information.
Press to activate call announcing
Press one of the keys to camp on the call
The call is camped on via the paging unit and the console is
cleared.
The paging unit can be equipped to permit message paging.
The messages are transmitted as predetermined digit codes
containing a maximum of ten digits. The message is shown
on the display of the Paging receiver.
Dial
Dial pagee’s extension number and press
Dial the message code (1-10 digits)
Press
The console is cleared.
EXT
222
FRE
15
PAGE
PAGE
RESTRICTED
or
RCL
OPR
TRK
or
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