User Guide
MD 110 OPI 3213
OPERATOR CONSOLE
OPERATOR CONSOLE OPI 3213 FOR MD110 PBX
Headset
USER GUIDE EN/LZT 102 2571 RB
Copyright © 1999. Ericsson Business Networks AB. All rights reserved.
This document contains proprietary information which is protected by copyright.
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means, electronic or mechanical, including photocopying, recording, or by any
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without prior written consent of Ericsson Business Networks AB, Stockholm, Sweden.
The information in this document is subject to alteration without prior notice.
Ericsson makes no warranty of any kind with regard to this material, including, but
not limited to, the implied warranties of merchantability and fitness for a particular
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Table of Contents
1
MD110 OPI 3213
User Guide
Contents
page
Introduction .................................................................................2
Preparing the console ...................................................................6
Incoming calls ..............................................................................8
Extending...................................................................................12
Service facilities ..........................................................................19
Assistance...................................................................................30
Outgoing calls............................................................................39
Other useful facilities .................................................................46
Display unit codes ......................................................................50
Key description ..........................................................................52
Introduction
2
MD110 OPI 3213
User Guide
The OPI 3213 operator console uses a combination of
advanced digital technology, ISDN communication principles
and distributed stored program control. This makes it the
perfect choice for an organisation that knows the value of fast
and precise information handling. The console consists of
three components:
• Visual Display Unit which displays call information
using alphanumeric characters.
• Key panel for processing calls and performing operator
tasks.
• Handset or headset.
The symbols on the Display Unit are not permanently visible, only the symbols relevant to an individual call appear.
Numerical information is provided in the call admittance,
call status and connection fields.
HOW THIS MANUAL WORKS
The initial section of the manual introduces the equipment
and familiarises you with the layout of the console.
The main body of the manual covers all the operating functions e.g. answering and extending calls.
The conventions used within this section are:
Actions appear in an alternative bold typeface and the key
diagram appears in the left hand margin opposite the text.
For example:
Press
The systems response is shown with explanatory text and, if
relevant, the display codes.
A Quick Reference Guide is incorporated into the back cover
of this manual. The guide covers the key depressions for
common operating actions and a list of call processing, special function and service key functions.
TRK
line data
INC
ANS
Introduction
3
MD110 OPI 3213
User Guide
DISPLAY
(continued)
The display codes indicate which function the console is
currently performing:
The top row covers:
The type of incoming call.
How many calls are waiting to be answered.
Calls in a metered or monitored state.
The centre row is divided into two parts;
The source (left side) shows details on the first connection,
this is usually an incoming call, or a call extended by the
operator.
The destination (right side) shows details on the second connection this is usually the extension an incoming call is connected to.
Left side of the centre row covers:
Type of source call
The calling phone number
Status of source call e.g. answered, line engaged etc
Class of service
Direction (left side) <-
Right side of the centre row covers:
Direction (right side) ->
Type of destination call
The called phone number
Status of destination call
Introduction
4
MD110 OPI 3213
User Guide
THE CONSOLE
A diagram of the console key panel is on the opposite page
and on the fold-out cover. Use the key panel to instigate
operations such as answering, extending and putting calls on
hold. The console diagram has been numbered to enable you
to see at a glance the functionality of the keys:
1 Call processing keys
2 Service keys
3 Special function keys
4 Press to talk
See section “Key description” for a description of the keys..
The handset is equipped with hearing aid function as standard.
A headset can be connected to the console via Option unit
DBY 410 02. This Option unit is to be installed under the
console. If installed, the headset key is used to toggle
between the headset (key lamp on) and the handset.
Note: How to install Option unit and headset, see installation
instructions provided with the Option unit.
The bottom row covers:
The console mode
Console status, exchange status, paging, serial or emergency marked
Dialled number, metering pulses, interception information, simplified diversion messages.
Alarm category or maintenance
Time of day
Once you become familiar with the codes the console status
is automatically apparent. See section “Display unit codes”
for a comprehensive guide to abbreviation used by the
display.
DISPLAY
(continued)
Headset
Introduction
5
MD110 OPI 3213
User Guide
Headset
2
2
3
3
3
3
1
1
1
4
Preparing the Console
6
MD110 OPI 3213
User Guide
ON/OFF DUTY KEY
The console must be turned on to receive calls.
Note: As an option, calls to the individual operator number can be
received even if the console is turned off, if required contact system
administrator.
Off appears on the bottom row of the display if the console is
turned off.
Night appears on the bottom row of the display if the console is in night service mode.
To turn the console on or switch it to day service:
Press
(To turn the console off press the key again.)
If an incoming call is not answered within a predetermined
time, the console is automatically switched off.
NIGHT
OFF
ACOUSTIC SIGNAL
The console uses different acoustic sounds to signal incoming
calls.
• One tone ringer, this signals a call to the console, used
for normal and heavy traffic.
• Continuous tone ringer, this signals when an emergency
call or another call is not answered within a
predetermined time.
Note: The tone ringer level cannot be altered.
ON/OFF
Preparing the Console
7
MD110 OPI 3213
User Guide
XTD
MANUAL OR AUTOMATIC ANSWER
The console can be used in automatic or manual mode. In
automatic mode, calls are answered immediately without the
aid of a key depression.
To activate automatic answering:
Press
ANS is shown on the display signalling that calls will be
automatically answered.
To return to manual answering:
Press
Note: If the console is programmed for automatic answer, you do not
need to press the OPR, TRK or RCL key in order to answer calls.
MANUAL OR AUTOMATIC EXTENDING
Incoming calls can be extended automatically or manually,
automatically extended calls are transferred to extensions
without the aid of a key depression.
To activate automatic extending:
Press
XTD is shown on the display signalling that calls will be
automatically extended.
To return to manual extending:
Press
The operator functions in this manual are for a console
switched to automatic extend.
Note: If the console is programmed for automatic extending, you do
not need to press the OPR or TRK or RCL key in order to extend
calls.
XTD
ANS
ANS
ANS
XTD
Incoming Calls
8
MD110 OPI 3213
User Guide
The console rings and CW+number of calls waiting in the
common queue lights in the display to signal a new incoming call.
Flashes slowly
To answer:
Press
You are connected to the calling party.
When an extension makes an incoming call through a tie line
or from a private network the display shows EXT in place of
TRK.
INCOMING CALLS
TRK
line data
INC
<-
EXT
222 INC
<-
15
REROUTED CALLS
If a call fails to reach the designated location it is rerouted to
the console.
Flashes slowly
To answer the call:
Press
You are connected to the calling party.
There are four reasons a call is recalled to the console, a code
showing the reason appears on the centre row of the display:
Dialled extension is busy.
Resource congestion is encountered.
Dialled extension is blocked.
Dialled number is vacant or an incomplete number.
Correct the fault, if possible, and inform the caller.
TRK
line data
INT
<-
222
BSY 15
222 CNG
222 BLK
222 VAC
TRK
TRK
TRR
TRK
TRK
TRK
EXT
Incoming Calls
9
MD110 OPI 3213
User Guide
AN EXTENSION CALLS THE CONSOLE
An extension can contact the console using one of two
methods:
Dialling a common operator number:
Flashes slowly
Signalling an incoming call from an internal extension
Press
You are connected to the calling party.
Note: If the calling party is an ISDN terminal IXN appears on the
display in place of EXT.
Dialling an individual operator number:
Flashes slowly
Signalling an incoming call from an internal extension
To answer:
Press
You are connected to the calling party.
Note: If the calling party is an ISDN terminal IXN appears on the
display in place of EXT.
When an extension contacts the operator with an external
call put on hold proceed in the same manner as ‘An extension
calls the console’ above.
To reconnect the extension to the external line:
Press
The console is cleared.
To connect the console to the external call:
Ask the extension to replace the handset
When the extension replaces the handset you are automatically connected to the caller.
EXT 222
INC<-15
EXT
222
INC<-15
INQUIRY
TRK
line data
XFR
<-
OPR
OPR
IND
RCL
OPR
<CLR
RCL
Incoming Calls
10
MD110 OPI 3213
User Guide
DIVERTED CALLS
When a caller is diverted to your console the console rings.
Flashes slowly
Signalling an incoming diverted call.
Press
You are connected to the calling party.
Appears on the display if the caller is external.
Appears on the display if the caller is internal.
TRK
line data
FWD
<-
EXT
333
FWD
<-
COS
222
222
OPD
OPR
OPR
If an operator dials the common operator number all the
other operator consoles in the system ring. This type of call is
signalled when:
Flashes slowly
If the operator dials your individual operator number:
Flashes slowly
Press
You are connected to the calling operator.
CALL FROM AN OPERATOR
EMERGENCY CALLS
OPR 232
INC
<-
An emergency call from an extension is signalled by a continuous acoustic signal.
Flashes rapidly
To answer the call:
Press one of the keys
You are connected to the calling party.
If the emergency call is from a tie line then the display shows
TRK and line data instead.
EXT 222 INC
<-
EMERGENCY
OPR
IND
or
OPR
RCL
RCL
OPR
TRK
or
RCL
OPR
TRK
RCL
Incoming Calls
11
MD110 OPI 3213
User Guide
MESSAGE DIVERSION (ABSENCE INFORMATION)
When a called extension has activated an absence information
and the call is diverted to your console. The absence information can be activated on consoles or extensions.
A single tone is heard.
Flashes slowly
Signalling an incoming diverted call.
To answer:
Press
You are connected to the calling party
Appears on the display if the caller is external.
Diversion code and time of return of the called extension is
shown
Appears on the display if the caller is internal.
The display unit shows the extension number, the absence
code and the time/date of return for the called extension.
Give the information to the caller
Press to clear the call
Note: The activated absence information can be bypassed, see section
“Bypassing call diversion”.
TRK
line data
FWD
<-
2 11:30
EXT
222
EXT
222
FWD
<-
2 11:30
EXT
223
OPD
OPR
OPR
<CLR
Extending
12
MD110 OPI 3213
User Guide
EXTENDING
Announce call
To transfer a call displayed on the left side to an extension:
Dial the extension number
Press one of the keys to extend the call
The call is extended and the console is cleared.
Note: If the console is set to automatic extending mode, the call is
automatically extended after the last digit of the extension number is
dialled and the console is cleared.
If you want to announce the call before extending
(the console must be in manuaal extending mode):
Dial the extension number
Press
The console rings the extension.
Note: If the extension called is in a private network there is no need
to press SPE> to call as it is done automatically.
The called party answers.
Press one of the keys to extend the call
The call is extended and the console is cleared.
EXT
222 FRE
15
EXT
->
222
FRE
15
ANS
SPE>
or
RCL
OPR
TRK
or
or
RCL
OPR
TRK
or
EXT
222 FRE
15
Extending
13
MD110 OPI 3213
User Guide
EXTENSION BUSY
If the extension is busy, inform the caller and ask if he/she
wants to hold or call later:
If the caller wants to hold:
Press one of the keys to extend the call
The call is extended and camped on to the busy extension.
The console is cleared.
If the caller wants to call later:
Press
The call is disconnected and the console is cleared.
If the caller wants to be connected to another extension:
Press
Dial the extension number
Proceed to extend the call as normal.
If the busy extension has a previous call camped on:
You can put the call on hold, see section “On hold”.
EXT
222
CW
RESTRICTED
<CLR
and
CLR>
CLR>
or
RCL
OPR
TRK
or
Extending
14
MD110 OPI 3213
User Guide
VACANT NUMBER
When a vacant extension number is given to you by the calling party:
Inform the caller there is no answer.
Press
The calls are disconnected and the console is cleared.
EXT
222
VAC
<CLR
and
CLR>
EXTENSION BARRED
When an extension is barred from receiving direct indialled
calls from public network, it is rerouted to you.
The display shows this information.
Inform the caller that the requested extension is barred for
direct indialling.
If the caller wants you to extend the call to the required
extension:
Press
Dial the extension number
Extend the call in the usual manner.
If the called party is restricted to receive external calls at all
you can pass on a message to the extension:
Press
Dial the extension number
Extension is free.
Press
The console rings the extension.
When the extension answers you can pass on the message.
Press
Inform the calling external party of the reply.
To terminate the calls:
Press
The calls are disconnected and the console is cleared.
INT
<-
RESTRICTED
EXT 222line data
CLR>
CLR>
SPE>
<SPE
<CLR
and
CLR>
Extending
15
MD110 OPI 3213
User Guide
DIVERTED PARTY
EXTERNAL FOLLOW-ME
When an internal extension is ordered to transfer calls to an
external extension:
Dial the extension number
The display momentarily shows that the call is being redirected to another extension.
Press one of the keys to extend the call
The call is extended and the console is cleared.
EXT 333
FRE
15
222
FWD TO TRUNK
OGT
->
When you extend a call to a diverted internal extension:
Dial the extension number
The console shows the diverted number.
Press one of the keys to extend the call
The call is extended and the console is cleared
222
or
RCL
OPR
TRK
or
or
RCL
OPR
TRK
or
ACTIVATED MESSAGE DIVERSION (ABSENCE INFORMATION)
When an external party wishes to speak to an extension with
an activated absence information.
Dial the extension number
The console shows the diversion code, and if entered, the
time/date of return.
Note: The absence codes consist of one digit which depends on the
system connected to the exchange. Contact your system administrator
regarding your available absence codes.
Give the information to the caller
Press
The calls are disconnected and the console is cleared.
Note: The activated absence information can be bypassed, see section
“Bypassing call diversion”.
<CLR
and
CLR>
Extending
16
MD110 OPI 3213
User Guide
EXTENDING CALLS TO OPERATORS AND GROUPS
To extend a call to another operator in your own exchange or
private network.
Dial the operator number
The display shows that the line is free and that the call is
ringing through.
Press one of the keys to extend the call
The call is extended and the console is cleared.
To extend a call to a group number:
Dial group number
The display shows this information.
Press one of the keys to extend the call
The call is extended and the console is cleared.
OPR
2OO FRE
->
EXT
444
FRE
15
EXT
333
FRE
15
or
RCL
OPR
TRK
or
or
RCL
OPR
TRK
or
or
RCL
OPR
TRK
or
PERSONAL NUMBER
When you extend a call to an extension that has activated a
personal number profile:
Dial the extension number
If the first number in the profile list is the same as the
dialled number, the console shows this number only.
If the first number is another number than dialled, the
console also shows this number as the diverted number.
Press one of the keys to extend the call
The call is extended and the console is cleared.
Note: When your console is set for manual extending, the ringing
will start automatically after the last digit of the extension number
is dialled.
EXT 333
FRE
15
222
Extending
17
MD110 OPI 3213
User Guide
Message Paging
NOTI
EXT
222
BSY
15
PAGE
PAGE
or
RCL
OPR
TRK
or
TO PAGE
Calls can be extended to a paging unit:
Dial the extension number
Press to activate the paging facility
You can extend the call before answer or wait for answer.
The display shows this information.
Press one of the keys to extend the call
The call is extended and the console is cleared.
Note: The paging will start automatically if you extend a call to an
extension which has an activated diversion to a paging unit.
Normally you will not be involved in the answering procedure. Only if there is no answer you will be recalled after a
predetermined time.
If the called person cannot be paged.
If the called extension is busy you can camp on announcing:
Press to activate the paging facility
The display shows this information.
Press to activate call announcing
Press one of the keys to camp on the call
The call is camped on via the paging unit and the console is
cleared.
The paging unit can be equipped to permit message paging.
The messages are transmitted as predetermined digit codes
containing a maximum of ten digits. The message is shown
on the display of the Paging receiver.
Dial
Dial pagee’s extension number and press
Dial the message code (1-10 digits)
Press
The console is cleared.
EXT
222
FRE
15
PAGE
PAGE
RESTRICTED
or
RCL
OPR
TRK
or
Extending
18
MD110 OPI 3213
User Guide
This could be a call to another office exchange within the
private network or to the public network.
Dial the route access code (for the line you wish
to access) and the external number
Press one of the keys to extend the call
The call is extended and the console is cleared.
TO EXTEND A CALL TO AN EXTERNAL LINE
TRK
line data
OGT
->
055555
or
RCL
OPR
TRK
or
BYPASSING CALL DIVERSION
When you have called a diverted extension (divertee number
and FWD appears on the display).
Press
Dial to activate bypassing
The display shows this information.
Press
If the diverted extension accepts the call:
Press one of the keys to extend the call
EXT
->
222 ANS 15
EXT
->
222
FRE
15
EXT
222 FRE 15
SPE>
CLR>
or
RCL
OPR
TRK
or
Service Facilities
19
MD110 OPI 3213
User Guide
ON HOLD
Putting an ongoing call temporarily on hold leaves the
console free to perform other functions. The call is time
supervised, you are recalled if the call is not retrieved within
a certain time period.
The call being put on hold must be in speech connection
with the console, e.g. either <-or -> must be displayed and
the other side of the display must be idle.
To put a call on hold:
Press one of the keys to connect the call
To retrieve the last call put on hold, the console must be in
idle state:
Press
The call is retrieved.
The display shows that the party is an extension.
The display shows that the party is an external line.
EXT
222
RCL
15 <-
TRK
line data
RCL
<-
<CLR
or
CLR>
or
RCL
OPR
TRK
or
To put on hold using loop keys, LP
An alternative method to put a call on hold is by using a
loop key.
To put the call on hold:
Press a free loop key
The corresponding loop key number is displayed, the key
lamp flashes and the console is cleared.
To retrieve the call:
Press the relevant loop key
The LP lamp extinguishes and you have speech connection
with the party that was put on hold.
The display shows that the party is an extension.
The display shows that the party is an external line.
LP
LP
EXT
222
RCL
15 <-
TRK
line data
RCL
<-
(continued)
Service Facilities
20
MD110 OPI 3213
User Guide
Calls can also be put on hold using the MON key. This method
allows the operator to listen to the party that was put on hold.
The call is not time supervised and does not recall.
Press to put the call on hold
The MON lamp lights and flashes slowly and MON appears
on the display.
The call is connected to one side of the console. The console
is cleared and a one way listening path is established to allow
you to monitor the party that is put on hold.
Press to retrieve the call on hold
The display shows that the party is an extension.
The display shows that the party is an external line.
MON
MON
EXT
222
RCL
15
<-
TRK
line data
RCL
<-
ON HOLD
(continued)
To put on hold using the MON key
When you receive a call for an extension that needs to be
announced before extending follow this procedure:
Dial the extension number
The display shows this information.
Press
When the called party answers.
Announce the call.
Press
Speech connection with the caller and extension (Three-party
connection).
Press one of the keys to extend the call
The call is extended and the console is cleared.
ANNOUNCING
The extension is free
222
FRE
15
EXT
<- ->
SPE>
222
ANS
15
EXT
<SPE>
or
RCL
OPR
TRK
or
->
Service Facilities
21
MD110 OPI 3213
User Guide
If the extension you are announcing a call to is busy and call
waiting is permitted.
Appear on the display signalling that the extension is busy
and Call waiting is permitted, inform the caller.
If the caller wishes to wait.
Press to activate announcing
Press one of the keys to camp on the call
The call is camped on to the extension with announcing, the
console is cleared.
When the extension becomes free you will be recalled:
Flashes slowly
Press
Speech connection with the party that was put on hold.
Press
The console rings the extension.
The called party answers. Speech connection with the extension.
Announce the call.
Press
Speech connection with the caller and the extension.
Press one of the keys to extend the call
The call is extend and the console is cleared.
RCL
<- EXT
222
RSV
222
BSY 15EXT
CAW PERMIT
The extension is busy
RCL
NOTI
RCL
RCL
or
RCL
OPR
TRK
or
<-
->
222
FRE
->
222
ANS
->
<SPE>
SPE>
or
RCL
OPR
TRK
or
Service Facilities
22
MD110 OPI 3213
User Guide
->
<-
ANS
RECALL
line data
RCL
TRK
<-
line data
RCL
TRK
<-
15
EXT 222
Calls put on hold by an LP key
Unattended or busy extension
RCL
RCL
A recall is a:
Call put on hold by any of the answer/extend keys, TRK,
OPR or RCL.
Call put on hold by put-on-hold keys, LP.
Call extended to an unattended extension.
Call extended to a busy extension.
The calls are time supervised. When the call is not retrieved or
answered within a predetermined time (changeable by the
system administrator), the call will be returned to the console.
Flashes slowly
Press to answer the call
The display shows that the speech connection is with an
external line.
The display shows that the speech connection is with an
extension.
Flashes slowly
Press to answer the call
The display shows that the speech connection is with an
external line.
The display shows that the speech connection is with an
extension.
If the extension answers:
A warning tone is heard
You have speech connection with both parties.
Press one of the keys to extend the call
The call is extended and the console is cleared.
RCL
RCL
LP
RCL
RCL
or
RCL
OPR
TRK
or
222
RCL
TRK
<-
15
222
RCL
TRK
<-
EXT 223
EXT 222
Service Facilities
23
MD110 OPI 3213
User Guide
CALL METERING
An extension can request an external line with call metering.
Do this using one of the following four methods:
This method stops the extension from receiving or making other
calls whilst you are preparing the requested metered call.
Dial the extension number
Press
Dial the external number
Ask the called party to hold the line.
Press
You are reconnected to the extension, announce the call.
Press to talk to both parties
Press one of the keys to extend the call
The call is extended and the console is cleared.
Press
Make an external call in the usual manner. Ask the called
party to hold the line.
Call the extension
Press
Announce the call when the extension answers.
Press to talk to both parties
Press one of the keys to extend the call
The call is extended and the console is cleared.
Calling external party first
Calling extension first
<SPE
MTR
<SPE>
MTR
SPE>
<SPE>
or
RCL
OPR
TRK
or
or
RCL
OPR
TRK
or
(continued)
Service Facilities
24
MD110 OPI 3213
User Guide
Press
Dial the external number
When the called party answers tell them you have a caller
for them.
Press to talk to both parties
Announce the call.
Press one of the keys to extend the call
The call is extended and the console is cleared.
An extension calls the console and requests an external
metered line.
Ask the caller to hold the line.
Press
Dial the route access code for an external line
Dial tone.
Press one of the keys to extend the call
The line is extended and the console is cleared.
CALL METERING
(continued)
Extension is waiting with the handset off
Extend dial tone
MTR
<SPE>
MTR
or
RCL
OPR
TRK
or
or
RCL
OPR
TRK
or
Service Facilities
25
MD110 OPI 3213
User Guide
All metered calls are recalled to the operator on completion
so the operator can read the meter. When a meter call is
recalled to the console:
Flashes slowly
Press
MTR is visible in the top row corner of the display.
The ordering extension number and number of pulses appear
in the display. Note the number of pulses and the extension
number.
Press
The display changes to show the external number.
Note the external number.
Press
The call metered is zeroed and the console is cleared.
Note: External numbers with a maximum of 24 digits can be read
off. The number is displayed, divided into three parts each with 8
digits. Press MTR key to view each part. When you press the MTR
key for the fourth time, the number of metered pulses and MTR is
shown on the top row of the DISPLAY.
RECALL FROM A METERED CALL
RCL
MTR
RCL
RCL
MTR
<CLR
EXT 222 FRE
25
15
EXT 222 FRE
55555555
15
Service Facilities
26
MD110 OPI 3213
User Guide
A serial call allows a caller to speak to several extension within the exchange without having to call back. After each conversation is terminated the caller is redirected to the console.
The operator dials the next extension and puts the call
through.
Note: If you need to be absent marked after a serial call has been
ordered, the function ‘diversion of recall’ must be activated, see next
page.
Instruct the caller to hold the line after each terminated conversation.
When the incoming call requests a serial call:
Press
Dial the extension number
Proceed as in “Extending”.
Each time a conversation is terminated the caller is recalled
to the console. The extension number of the call that has terminated is shown on the display.
Press to answer
Ask the caller which extension they require next.
Dial the next number and extend
When the last conversation is completed.
Press
You are connected to the caller.
Press
Serial call function is cancelled.
Press
The call is disconnected and the console is cleared.
SERIAL CALLS
SER 222
SER
SER
RCL
RCL
SER
<CLR
SER 223
Service Facilities
27
MD110 OPI 3213
User Guide
RECALLS DIVERTED TO ANOTHER CONSOLE
If you need to leave the console unattended e.g. after initiating a serial call you must insure that all calls are redirected
to another operator.
To order diversion of recalls:
Dial code and the individual operator number
Press
The console is marked absent.
To cancel the diversion of recalls:
Dial
DIALLING DURING A CONNECTED CALL
Allows you to key digit codes after a called party has answered.
The keyed digits will be sent as push button codes (DTMF).
This is used for applications, such as voice mail or bank
applications.
Dial route access code for external line and external number
When the called party answers:
Press
The display shows you that you have entered DTMF mode.
Dial suffix digits
Press to end DTMF mode
Press to terminate
The console is cleared and the call disconnected.
TON
ON/OFF
OFF
<SPE
<CLR
<SPE
TRK
line data
SPE
TRK
line data
Service Facilities
28
MD110 OPI 3213
User Guide
INTRUSION AND FORCE RELEASE
For urgent calls you can use the intrusion function to enter
busy extensions and, if accepted, disconnect him/her to
extend the new call.
An incoming urgent call is connected to the console.
Dial extension number
Appears on the display if the extension is busy.
Appears on the display if the extension is busy with a call
camped on.
Press
To intrude on the conversation, the intrusion tone is heard.
You are connected to the ongoing conversation, inform the
called party about the urgent call.
Press
The required connection is kept, the other extension is disconnected.
Press one of the keys to connect the call
The urgent call is connected to the extension, the console is
cleared.
Press
You are connected to the urgent caller, inform the caller that
you will extend the call as soon as the extension is free.
Press one of the keys to camp on the call
The caller is camped on to the extension and the console is
cleared.
222
BSY 15EXT
222
222
CW 15EXT
EXT
->
ANS
15
SPE>
SPE>
If the extension agrees to accept the new call
If the extension wishes to finish the conversation in progress
or
RCL
OPR
TRK
or
or
RCL
OPR
TRK
or
<SPE
Service Facilities
29
MD110 OPI 3213
User Guide
When two parties are connected to the console (internal or
external) call splitting allows you to converse privately with
either party.
Press to speak to the left party only
Speech connection with the left party.
or
Press to speak to the right party only
Speech connection with the right party.
When the extensions class of service does not permit intrusion:
The display signals that intrusion is not permitted on this
extension.
Press
You are connected to the urgent caller, inform the caller that
you are unable to intrude and that they will have to wait
until the extension is free.
Press one of the keys to camp on the call
The caller is camped on to the extension and the console is
cleared.
->
RESTRICTED
CALL SPLITTING
<-
<SPE
<SPE
EXT
BSY 15
or
RCL
OPR
TRK
or
222
SPE>
->
Assistance
30
MD110 OPI 3213
User Guide
ASSISTANCE
If an extension cannot or is not allowed to perform a task, it can
contact an operator to request assistance.
The operator can:
Call the extension first
Call the external/other party first
Request the extension to wait for the call with the handset
off
Extend the dial tone to the extension so they can make the
call themselves.
The extension hangs up after phoning the operator to request
assistance. This method of assistance prevents the extension
from making or receiving any calls.
Dial the extension number
Dial the requested number
If the requested number is an internal number.
Press
When the called party answers, ask him /her to hold the line.
Press
When the extension answers, announce the call.
Press
You have speech connection with both sides.
Press one of the keys to extend the call
The call is extended and the console is cleared.
Extension first
SPE>
<SPE
<SPE>
or
RCL
OPR
TRK
or
Assistance
31
MD110 OPI 3213
User Guide
This allows the extension to initiate or receive calls whilst
the operator contacts the other party.
Dial the number of the other party
Ask the called party to hold.
Dial the extension
Press
Console rings the extension.
Announce the call when the extension answers.
Press
You have speech connection with both sides.
Press one of the keys to extend the call
The call is extended and the console is cleared.
Dial the number of the other party
Ask the called party to hold.
Press
Announce the call to the extension.
Press
You are connected to both parties.
Press one of the keys to extend the call
The call is extended and the console is cleared.
The calling party requests an external line. Ask the caller to
hold.
Dial the route access code for the external line
Dial tone.
Press one of the keys to extend the line
The line is extended to the extension allowing the caller to
make the external call, the console is cleared.
Handset off
Extending dial tone
<SPE
<SPE>
<SPE>
Other party first
or
RCL
OPR
TRK
or
or
RCL
OPR
TRK
or
or
RCL
OPR
TRK
or
SPE>
Assistance
32
MD110 OPI 3213
User Guide
CNF
MEM
<CLR
CONFERENCE CALLS
A conference call can be established with a maximum of 8
members, you can either lead the conference or be a member.
The console is idle on both sides
To initiate a conference:
Dial
To add a member to the conference:
Dial the extension number
Press
The console rings the extension, inform the extension that a
conference call is starting.
Press one of the keys
The number of members in the conference is displayed.
Repeat this procedure until all requested participants are
connected.
To disconnect from an established conference.
Press
The console is cleared.
Note: When the maximum number of participants is added to the
conference, you are automatically disconnected from the conference
An extension can include an operator in a conference they
have initiated.
Note: As a conference member you do not have access to any operator
functions.
Press
You are connected to the calling party. The caller informs you
that you are connected to a conference.
Press to terminate
You are disconnected from the conference and the console is
cleared.
Conferenceleader/initiator
Conference Member
CNF
FRE
<-
CNF
2
SPE>
OPR
<CLR
or
RCL
OPR
TRK
or
Assistance
33
MD110 OPI 3213
User Guide
INTERNAL GROUP HUNTING
You can help group members to leave and join a group.
To leave the group:
Dial the extension number and press
To re enter the group:
Dial the extension number and press
PROGRAMMING INDIVIDUAL ABBREVIATED NUMBERS
You can assist extensions to program individual abbreviated
numbers to digit keys 0-9 on the telephone key pad. The
number to be programmed (translated number) may consist
of a maximum of 20 digits.
Note: The extension must have access to this function.
To program or alter a number:
Dial extension number and press
Dial selected digit and press
Dial translated number and press
To erase a specific number:
Dial extension number and press
Dial selected digit and press
To erase all numbers:
Dial extension number and press
Assistance
34
MD110 OPI 3213
User Guide
DIVERSION
You can assist an extension to divert calls to a predetermined
position specified by the maintenance personnel.
Note: The extension must have access to this function.
Direct diversion when a call is extended to the extension:
To activate, dial extension number and press
To cancel, dial extension number and press
Diversion when the extension does not answer:
To activate, dial extension number and press
To cancel, dial extension number and press
Diversion when the extension is busy:
To activate, dial extension number and press
To cancel, dial extension number and press
INTERNAL FOLLOW-ME
You can assist an extension to divert calls to an alternative
extension number.
Note: The extension must have access to this function.
To activate, dial extension number and press
Dial new number and press
To cancel, dial extension number and press
AUTHORISATION CODE
You can lock/unlock an extension using the regional authorisation code.
To lock an extension:
Dial extension number and press
To unlock an extension:
Dial extension number and press
Dial regional authorisation code and press
Assistance
35
MD110 OPI 3213
User Guide
You can assist an extension to divert calls to a paging unit:
To activate, dial extension number and press
To cancel, dial extension number and press
EXTERNAL FOLLOW-ME
You can assist an extension to divert calls to an external
number.
Note: The extension must have access to this function.
To activate, dial extension number and press
Dial route access code/external no. and press
To cancel, dial extension number and press
FOLLOW-ME TO INDIVIDUAL PAGING
MESSAGE DIVERSION (ABSENCE INFORMATION)
You can assist an extension to divert calls into an absence
message. The diversion reason is a predefined one digit code.
Time of return is written as four digits, HHMM (time of
day) MMDD (Date).
To activate, dial extension number and press
Dial reason code and press
Dial time or date of return and press
If no time or date is required dial:
To activate, dial extension number and press
Dial reason code and press
To cancel, dial extension number and press
Assistance
36
MD110 OPI 3213
User Guide
DATA TRAFFIC
Call to a data extension that is free:
Dial data extension number
Press
Console rings the extension.
When the called party answers:
Dial data extension number
The display shows that the extension is free.
Press one of the keys to extend the call
The call is extended and the console is cleared.
If the data extension is in test mode:
The display shows you that it isn’t possible to make a connection.
If the data extension is in local mode:
The display shows that it is not possible to make a
connection.
If you cannot make a connection:
Press
The console is cleared.
222DXN
FRE 15
222
DXN
TST 15
222
DXN
LCL 15
223
DXN
FRE
15
<SPE
<CLR
or
RCL
OPR
TRK
or
Assistance
37
MD110 OPI 3213
User Guide
PERSONAL NUMBER
(Optional) As an operator, you can activate, change or deactivate this
function for a selected extension.
When an extension has activated a personal number search
profile, incoming calls are transferred to internal or external
telephones or back-up services (i.e. Voice mail or operator) in
the decided order to find the called person.
Depending on the functionality of your office exchange, the
extension can have either one individual search profile or
choose between five individual search profiles.
The search profiles are programmed or modified by the
system administrator.
To activate
Press
Dial the extension number and press
If a special search profile is required:
Dial the search profile digit (1-5)
Note: If a search profile digit is not entered, the default list is
activated.
Press
Personal number is activated.
To deactivate
Press
Dial the extension number and press
Personal number is deactivated.
Assistance
38
MD110 OPI 3213
User Guide
GENERAL CANCELLATION
You can cancel the following facilities on behalf of an extension by dialling a general cancellation command:
• Automatic callback
• Diversion direct
• Diversion when the extension is busy
• Diversion when the extension does not answer
• Do not disturb
• Flexible night service
• Follow-me (internal, external)
• Manual message waiting
• Message diversion (Absence information)
Dial extension number and press
General cancellation.
Outgoing Calls
39
MD110 OPI 3213
User Guide
OUTGOING CALLS
Note: The console must be in idle state with no party on the left side
of the display.
Dial the route access code for an external line
and the number
The display shows this information.
To terminate the conversation:
Press
The call is disconnected and the console is cleared.
If all lines are busy you can start supervision and be recalled
when the line becomes free:
Press
Press
The route is supervised and the console is cleared. The console rings when the line becomes free.
Press to answer
Dial external number
If urgent and all external lines are busy you can select a specific external line and use the force release function.
See next page.
line data
TRK
OGT
<-
line data
TRK
OGT
<-
Via any external line
NOTI
<CLR
TRK
RCL
(continued)
Outgoing Calls
40
MD110 OPI 3213
User Guide
line data
TRK
OGT
<-
line data
TRK
BSY
OUTGOING CALLS
(continued)
To a specific external line
Dial the line number and press
Dial the route access code to get an external line
and dial the external number
To terminate the conversation:
Press
The call is disconnected and the console is cleared.
If the line is busy you can start supervision and be recalled
when the line becomes free.
Press
Press
The line is supervised and the console is cleared. The console
rings when the line becomes free:
Press to answer
If you need to make an urgent call and all lines are busy you
can intrude and force release a line:
Press to intrude
Inform the parties on the line about the situation.
Press to force release
The call is disconnected and the console is cleared.
Start dialling again, use either ‘To any line’ or ‘To a specific
line’.
NOTI
<CLR
TRK
<SPE
<SPE
RCL
Outgoing Calls
41
MD110 OPI 3213
User Guide
To an ISDN line or to a direct line to another office exchange
Dial the route access code for the ISDN external
line or for the direct line
Dial the external number
To terminate the conversation:
Press
The call is disconnected and the console is cleared.
Note: If all lines are busy CNG is shown on the display.
line data
TRK
OGT
<-
EXT
FRE
15
To an extension in the private network
Dial extension number
To terminate the conversation:
Press
The call is disconnected and the console is cleared.
Note: If all external lines are busy CNG is shown.
To extension in your own exchange
Normal Call:
Dial extension number
Press
The console rings the extension.
The extension answers.
To terminate the conversation:
Press
The call is disconnected and the console is cleared.
222 <-
EXT
FRE
15
222 <-
EXT
ANS
15
222 <-
<CLR
<SPE
<CLR
<CLR
(continued)
Outgoing Calls
42
MD110 OPI 3213
User Guide
222
EXT
LLK
222EXT
FRE
<-
222EXT
ANS
<-
222EXT
RSV
If the called extension has activated an absence information:
You will see the activated information, see section “Extending
- activated message diversion (absence information)”.
If the called extension is diverted:
The display shows that the call is being diverted to extension 333.
You can bypass the diversion, see section “Bypassing call diversion”.
If the called extension has external follow-me:
The display shows external line data and the dialled number.
If the extension is busy, you can supervise the line until the
extension becomes free.
Note: A free extension that does not answer a call can also be supervised.
Press
The extension is camped on. The console is cleared and the
extension cannot initiate new calls.
The console rings when the extension becomes free:
Press to answer the call
Press to call the extension
The display shows this information when the extension is
answered and you are connected.
Press to terminate the call
The call is disconnected and the console is cleared.
If the extension is in line locked out state:
The display shows this information.
Press to clear the console
Note: When LLK appears on the display you must clear the console
and inform maintenance personnel so an investigation can be launched.
line data
222
TRK
OGT
<-
NOTI
<CLR
<SPE
<CLR
RCL
and
OPR
333
222
EXT
FRE
15
OUTGOING CALLS
(continued)
Outgoing Calls
43
MD110 OPI 3213
User Guide
To paging unit
Persons equipped with a wireless paging receiver, can be
paged from your console. Depending on the type of paging
system it is possible to send digit messages or voice messages
to the paged person.
If you receive a congestion tone when paging, this indicates
that the paged person has his paging receiver in the charging
rack and is probably out of the office.
Dial the extension number of the person you want
to page
Press to activate the paging facility
Press
The paging starts and you will be recalled when the person
answers.
Note: If the paged person does not answer within a certain time, you will
not be recalled.
Recall after paging:
Answer the call in the normal way
Paging receivers with voice message:
Dial the extension number of the person you want
to page
Press to activate the paging facility
The paging starts. Leave your message after the tone.
Just before the predetermined speech time is ended, a
warning tone will be heard.
Note: The voice channel can be a one way or both way connection.
You can also send a digit message code, see section
“Extending - Message paging”.
PAGE
PAGE
NOTI
and
OPR
To another Operator
Dial individual operator number
When answered the display shows this information.
Press to terminate the conversation
The call is disconnected and the console is cleared.
200EXT FRE
200
EXT
ANS
<CLR
(continued)
Outgoing Calls
44
MD110 OPI 3213
User Guide
Alarm paging without message code:
Dial
Dial pagee’s extension number and press
Alarm paging with message code:
Dial
Dial pagee’s extension number and press
Dial the message code (1-5 digits) and press
Note: The alarm paging continues until it is answered.
LAST EXTERNAL NUMBER REDIAL
To redial the last number called from the console:
Dial
OUTGOING CALLS
(continued)
Outgoing Calls
45
MD110 OPI 3213
User Guide
ABBREVIATED DIALLING
To use a common abbreviated number:
These numbers are the same for all users and are programmed
centrally from the maintenance terminal.
Dial the common abbreviated number
Proceed as a normal dialled call.
To use an individual abbreviated number:
You can program up to 10 individual abbreviated numbers
using the digit keypad on the console for your own use.
The programmed (full) numbers can consist of a maximum of
20 digits.
Note: The console must have access privileges to the above function.
To program or alter a number:
Dial the selected digit and press
Dial the translated number and press
To erase a specific number:
Dial the selected digit and press
To erase all numbers:
Dial
To use:
Dial the selected digit and press
Proceed as a normal dialled call.
Other Useful Facilities
46
MD110 OPI 3213
User Guide
CLOCK
The time of day is shown in the bottom right hand corner of
the display.
AM/PM is only shown if the exchange is programmed in 12
hour format.
NIGHT SERVICE
The exchange has four different types of night service:
Common night service
All incoming calls are rerouted to a predetermined extension(s).
Individual night service
Incoming calls on a particular external line or a group of
external lines are rerouted to a predetermined extension or
customer.
Universal night service
Incoming calls are signalled on several bells situated at different locations in the building. Any extension can answer the
calls by lifting the handset and dialling a predetermined
answer code.
Flexible night service
You can assist in assigning an external line to an extension
for use temporarily.
To order flexible night service:
Dial extension number and press
Dial line number and press
To cancel flexible night service:
Dial extension number and press
Note: If night service is not cancelled by you manually and if it has
lasted at least one hour, the flexible night service will be cancelled
automatically one hour after the exchange has been switched back to
day service.
10:30AM
Other Useful Facilities
47
MD110 OPI 3213
User Guide
ALARM
If a fault occurs in the exchange, the ALM lamp flashes and
an alarm field in the bottom row of the display shows 2,3 or
4. The number indicates the degree of seriousness.
2 = Requires action within one week
3 = Requires immediate action during normal working hours
4 = Demands immediate action at all times
Use the following procedure to acknowledge the alarm:
Press
The flashing ALM lamp changes to a steady light.
The purpose with the acknowledgement of the alarm is to
avoid other operators from reporting the alarm.
After acknowledgement, you must report the alarm to maintenance, stating the alarm class as above.
The alarm indication with steady light remains until maintenance staff have eliminated the fault and erased the alarm
from the maintenance terminal.
When SERV lights in the bottom row of the display field the
maintenance staff are working in the exchange room.
EMERGENCY SWITCHING
It is possible to switch the exchange into emergency state.
This only allows predetermined extensions to initiate calls.
To switch the exchange into emergency state:
Dial
The display shows that the console is in emergency state.
To return exchange to normal state:
Dial
ALM3
EME
SERV
ALM
ALM
Other Useful Facilities
48
MD110 OPI 3213
User Guide
MALICIOUS CALL TRACING
If you are disturbed by malicious external incoming calls you
can invoke the malicious call tracing service which will cause
an alarm and printout. The printout will contain the calling
number, the dialled number, date and time. This information
can then be used to determine the origin of malicious calls.
Note: The incoming route must have a category for MCT. The
feature is supported by the interworking public exchange.
To invoke the malicious call tracing service:
Dial
BUSY VERIFICATION
If a specific extension or external line has been busy for an
unusually long time, you can verify its status.
Note: The right side of the console must be idle.
Dial extension number
or
Access a specific external line
Press
The display shows who is connected to the busy extension or
external line.
222
EXT
BSY 15
223
EXT
BSY 15
line dataEXT
BSY
SPE>
Other Useful Facilities
49
MD110 OPI 3213
User Guide
FAULT LOCATION
There may be situations when there are problems with a specific external line or other interference to equipment failure.
There are two ways to verify faulty external lines:
If static or other interference is noticed while connected to an
external party, make note of the route, and line interface
module numbers, composing the external line number.
If all external lines are busy more frequently than seems reasonable, or there is any reason to suspect a problem in a specific external line, each one may be checked, individually,
using the procedure described in ‘Outgoing call, to a specific
external line’.
The following information should be included in the report:
• Location
• Route, line interface module and external line number
• Person reporting the trouble
• Date and time reported
• Person correcting the problem
• Date and time corrected
• Fault reported
• Fault found
Display Unit Codes
50
MD110 OPI 3213
User Guide
Codes that appear on the top row of the display unit:
00 Shows calls in the common operator
queue, two digits.
123456 Indicates the line where a call is put on
hold.
CW Calls waiting to be answered in
individual operator queue.
EMERGENCY Emergency internal call.
IND Call to individual operator.
MON Indicates that the call put on hold is .
being monitored.
MTR Metered call.
OPC Diverted to common operator after
recall.
OPD Call diverted to common operator.
OPR Internal call to common operator.
RCL Recall call.
TRK External line call to common operator.
TRR Call from external line rerouted to
operator.
Codes that appear on the centre row of the display unit:
0123456789 Displays calling or called number up to
10 digits.
15 Class of service, ranges from 0 to 63.
ABS Absent.
ANS Answer.
BLK Blocked.
BSY Busy.
CNF Conference.
CNG Congestion.
CW Call waiting.
DND Do not disturb
DXN Data extension.
EXT Voice extension.
FRE Free.
FWD Forwarding.
FWD TO TRUNK External follow me.
INC Incoming.
DISPLAY UNIT CODES
Display Unit Codes
51
MD110 OPI 3213
User Guide
INQ Inquiry.
INT Intercept.
IXN ISDN terminal.
LCL Local mode.
LLK Line locked out.
MEM Member in conference.
OGT Outgoing external line.
OPR PBX operator.
RCL Recall.
RSV Reserved.
SPE Speech.
TON Push button tone signalling (DTMF).
TRK External line.
TST Test mode.
VA C Vacant.
XFR Transferred.
Codes that appear on the bottom row of the display unit:
10:32 System time.
ACCEPTED Accepted.
ALM3 Alarm class 3.
AM Time is in 12 hour format.
ANS Auto-answer mode.
CAW PERMIT Call waiting permitted.
CNG Congestion.
EME Switch in emergency state.
INVALID ACO Invalid account code.
MISCALL Missed call when dialled procedure is
in the wrong format.
NIGHT Night service.
OFF Console is in absent mode.
PAGE Paging.
PM Time is in 12 format.
RESTRICTED Restricted.
SER Serial call.
SERV Maintenance work in progress in the .
exchange.
VALID ACO Valid account code.
XTD Auto-extend mode.
Key Description
52
MD110 OPI 3213
User Guide
LP
Switches the operator console on or off. Also used to deny
more calls to the console. If an incoming call is not answered
within a predetermined time, the console is automatically
switched off. Note: If all consoles are in OFF state the exchange
will be switched for night service.
Automatic answer mode. Calls are automatically switched
through, in the received order, without having to press TRK,
OPR or RCL.
Automatic extend mode. Calls are automatically extended,
after the last entered digit, without having to press TRK,
OPR or RCL.
Alarm key. Press to acknowledge any system alarms.
Key lamp flashes slowly at alarms and is steady when the
alarm is acknowledged.
Flash key. Press to cause a time break on a connected external
line. You can for instance signal a toll operator or other
PBXs.
Meter key. Press to mark an outgoing external line call for
metering.
Serial key. Press when an external caller wants to talk to several people in sequence. The call is automatically recalled to
the console when the internal party goes on-hook.
Announcing key. Press to initiate extending with announcement or camp on to busy extension or external line.
Monitor key. Press to monitor a call on hold. Press again to
reconnect to the monitored call, e.g. during call set-ups such as:
paging, international calls, long distance calls or person to person
calls. Key lamp flashes slowly when monitoring is activated.
Clear source key. Press to disconnect the source party and to
clear the left side of the centre row display. Also used to
retrieve last extended call or call put on hold.
Clear destination key. Press to disconnect the destination
party and to clear the right side of the centre row display.
Also used to retrieve last extended call or call put on hold.
Loop keys. Used to hold individual calls, to camp on to a
busy external line or to assist in paging and conferencing.
Key lamp flashes slowly when the feature is activated and fast
when a predetermined time for a call put on hold is expired.
KEY DESCRIPTION
ANS
ON/OFF
XTD
NOTI
MTR
ALM
SER
FLSH
CLR>
<CLR
MON
Key Description
53
MD110 OPI 3213
User Guide
Speech connect key. Press to talk to the source party.
Speech connect key. Press to talk to the destination party.
Speech connect key. Press to talk to both parties simultaneously.
The circumstances for the use of these keys are:
- Manual start of ring signal.
- Implement the call splitting and intrusion features.
- Ring an extension when it is in the reserved state.
- Announce a call to an extension.
- Check the connection to a busy extension.
Trunk key. Press to answer and extend incoming external line
calls. Key lamp flashes slowly for incoming external calls to
common operator and fast for incoming emergency calls to
common operator.
Operator key. Used to answer and extend calls to common
operator. Key lamp flashes slowly for incoming internal calls
to common operator and fast for incoming emergency calls to
common operator.
Recall key. Used to answer returned calls or calls to individual operator. Key lamp flashes slowly for incoming calls or
when calls are returned and fast for incoming emergency calls
to common operator.
Microphone mute key. Key lamp flashes slowly when activated. Can be used in two ways (programmable from a maintenance terminal):
Press and hold: The caller will not be able to hear the
conversation in your room.
Toggle to change: Press to turn the microphone off.
Press again to turn the microphone on.
Page key. Press to have access to paging capabilities.
Decrease volume.
Increase volume.
Press to talk button. Located on handset. Used in two ways:
Press and hold: Speech connection with connected party(ies).
Release: Disconnect from connected party(ies).
SPE>
RCL
OPR
TRK
<SPE
<SPE>
-
+
PAGE
MUTE
Index
54
MD110 OPI 3213
User Guide
Page
Abbreviated numbers
- program ..........................................33
- use...................................................45
Absence information................11/15/35
Acoustic signal ....................................6
Activated message diversion
(Absence information)........................15
Alarm ................................................47
An extension calls the console..............9
Announcing.......................................20
Assistance ..........................................30
Authorisation code.............................34
Automatic answering...........................7
Automatic extending ...........................7
Barred extension ................................14
Busy extension...................................13
Busy verification................................48
Bypassing call diversion.....................18
Call from an operator.........................10
Call metering.....................................23
Call splitting .....................................29
Call to group .....................................16
Call to operator..................................16
Clock .................................................46
Conference calls .................................32
Common abbreviated numbers ..........45
Data traffic ........................................36
Dialling during a connected call........27
Display ................................................3
Display unit codes .............................50
Diversion ...........................................34
Diversion bypass................................18
Diverted calls.....................................10
Diverted party ...................................15
Emergency calls .................................10
Emergency switching.........................47
Extending..........................................12
Page
Extend to an external line..................18
Extension barred................................14
Extension busy...................................13
External follow-me .......................15/35
Fault location.....................................49
Follow-me external .......................15/35
Follow-me to individual paging.........35
Follow-me internal ............................34
Force release.......................................28
General cancellation...........................38
How this manual works.......................2
Incoming calls .....................................8
Individual abbreviated numbers.........33
Inquiry ................................................9
Internal follow-me .............................34
Internal group hunting......................33
Introduction ........................................2
Intrusion and forced release ...............28
Key description .................................52
Last external number redial ...............44
Manual answering................................7
Manual extending................................7
Message diversion
(Absence information) .............11/15/35
Malicious call tracing.........................48
Night Service.....................................46
On hold .............................................19
On/off duty key ...................................6
Other useful facilities.........................46
Outgoing calls ...................................39
Paging ...............................................17
Personal number...........................16/37
Preparing the console...........................6
Recall ................................................22
Recall from a metered call .................25
Recalls diverted to another console ....27
Redial number...................................44
Index
55
MD110 OPI 3213
User Guide
Page
Rerouted calls......................................8
Serial calls..........................................26
Service facilities .................................19
Suffix dialling....................................27
The console..........................................4
To extend a call to an external line.....18
To page ..............................................17
Vacant number ..................................14
Console Overview
Headset
Quick Reference Guide MD110 OPI 3213
DISPLAY UNIT CODES
Codes that appear on the top row of the display unit:
00 ..................................Shows calls in the common operator
queue, two digits.
123456 ......................Line where a call is put on hold.
CW ..................................Calls waiting to be answered in
individual operator queue.
EMERGENCY ............Emergency internal call.
IND ..............................Call to individual operator.
MON ..............................Indicates that the call on hold is
being monitored.
MTR ..............................Metered call.
OPC ..............................Diverted to common operator after
recall.
OPD ..............................Call diverted to common operator.
OPR ..............................Internal call to common operator.
RCL ..............................Recall call.
TRK ..............................External line call to common operator.
TRR ..............................Call from external line rerouted to
operator.
Codes that appear on the centre row of the display unit:
0123456789 ..........Displays calling or called number
up to 10 digits.
15 ..................................Class of service, ranges from 0 to 63.
ABS ..............................Absent.
ANS ..............................Answer.
BLK ..............................Blocked.
BSY ..............................Busy.
CNF ..............................Conference.
CNG ..............................Congestion.
CW ..................................Call waiting.
DND ..............................Do not disturb
DXN ..............................Data extension.
EXT ..............................Voice extension.
FRE ..............................Free.
FWD ..............................Forwarding.
FWD TO TRUNK ......External follow me.
INC ..............................Incoming.
INQ ..............................Inquiry.
INT ..............................Intercept.
IXN ..............................ISDN terminal.
LCL ..............................Local mode.
LLK ..............................Line locked out.
MEM ..............................Member in conference.
OGT ..............................Outgoing external line.
OPR ..............................PABX operator.
RCL ..............................Recall.
RSV ..............................Reserved.
SPE ..............................Speech.
TON ..............................End-to-End DTMF.
TRK ..............................External line.
TST ..............................Test mode.
VAC ..............................Vacant.
XFR ..............................Transferred.
Codes that appear on the bottom row of the display unit:
012345678901 ....Display with 12 digits.
10:32 ........................System time.
ACCEPTED ................Accepted.
ALM3 ............................Alarm class 3.
AM ..................................Time is in 12 hour format.
ANS ..............................Auto-answer mode.
CAW PERMIT..........Call waiting permitted.
CNG ..............................Congestion.
EME ..............................Switch in emergency state.
INVALID ACO ......Invalid account code.
MISCALL ..................Missed call when dialled
NIGHT ........................Night service.
OFF ..............................Console is in absent mode.
PAGE ............................Paging.
PM ..................................Time is in 12 hour format.
RESTRICTED ..........Restricted.
SER ..............................Serial call.
SERV ............................Service required.
VALID ACO ............Valid account code.
XTD ..............................Auto-extend mode.
procedure is in the wrong
format.
DIVERSION
Diversion direct:
– to order
– to cancel
Diversion on no reply:
– to order
– to cancel
Diversion on busy:
– to order
– to cancel
Follow me:
– to order
number of follow me position
– to cancel
Follow me to individual paging:
– to order
– to cancel
External follow me:
– to order
complete external number
– to cancel
Ext. No.
Ext. No.
Ext. No.
Ext. No.
Ext. No.
Ext. No.
Ext. No.
Ext. No.
Ext. No.
Ext. No.
Ext. No.
Ext. No.
MD110 OPI 3213 Quick Reference Guide
INCOMING CALLS and EXTENDING
To answer an incoming call
Extending to a free extension Ext. No.
To put an extension on hold
to retake the last call put on hold
Extending to an extension with Put the call on hold or use
a call put on hold ”Intrusion”
Put on hold on a loop key
Put on hold and monitor
Retake monitor call
To answer a recall
Call announcing Ext. No.
Intrusion Ext. No.
Serial call Ext. No.
Privacy
Paging Ext. No.
Bypass diversion
Clear left
TRK
TRK
<CLR
LP
MON
MON
RCL
announce
SER
MUTE
CLR>
Ext. no.
<CLR
SPE>
or
OPR
or
RCL
or
CLR>
SPE>
<SPE>
SPE>
PAGE
Extension group call Dial extension
group No.
Call to another PABX-operator Dial operator´s
individual No.
ABBREVIATED NUMBERS
To assist programming Individual abbreviated number:
– to order/to alter
Ext No.
(1-0)
Complete No.
To use common abbr. number Dial abb. No.
Individual abbreviated number for operators own extension:
– to use
– to order/to alter
(1-0)
(1-0)
Complete No.
– to erase a specific abbreviated no.
(1-0)
– to erase all abbreviated numbers
INTERNAL GROUP HUNTING
– to leave group temporarily
Ext No.
– to re–enter group
Ext No.
OTHER FACILITIES
Conference
Clear right
To terminate the call
CLR>
<CLR
and
OUTGOING CALLS
Outgoing calls Dial Route access
Supervision
Redial last external number
Call metering
Internal call Dial extension No.
code + external No.
TRK
MTR
CLR>
Emergency switching
– to initiate
– to return to normal state
General cancellation of an
extension´s facilities
Flexible night service:
– to order
– to cancel
Alarm acknowledgement
Ext No.
Ext No.
Line No.
Ext No.
ALM
ERICSSON COMMUNICATIONS SOLUTIONS for enterprise networks
combine and improve advanced ways of exchanging information via voice,
data, video and evolving future media.
This requires a true understanding of how businesses and professionals
interact—an understanding that goes far beyond meeting just the technological requirements.
Our customers include owners of small to large enterprise networks,
local as well as multinational. We also offer solutions for Internet service
providers.
We deliver quality of service over converged networks. We provide
staff with full onsite and offsite mobility. We integrate computer and telephony applications on the desktop. We enable coordination of all business
interactions over the media of choice. In essence, we help businesses forge
enduring relationships with customers.
Ericsson is the leading provider in the new telecoms world, with communications solutions that combine telecom and datacom technologies
with the freedom of mobility for the user. With more than 100,000
employees in 140 countries, Ericsson simplifies communications for its
customers - network operators, service providers, enterprises and consumers - the world over.
Please visit Ericsson's Press Room at: http://www.ericsson.se/pressroom
© Ericsson Business Networks AB 1999
All rights reserved.
For questions regarding the product,
please contact your local sales representative.
Subject to alteration without prior notice. Printed on chlorine free paper
EN/LZT 102 2571 RB
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