Ericsson MD 110 OPI 3213 User Guide

0 (0)

User Guide

MD 110 OPI 3213

OPERATOR CONSOLE

OPERATOR CONSOLE OPI 3213 FOR MD110 PBX

USER GUIDE

EN/LZT 102 2571 RB

This document contains proprietary information which is protected by copyright. No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, or by any information storage and retrieval system, or translated into another language, without prior written consent of Ericsson Business Networks AB, Stockholm, Sweden.

The information in this document is subject to alteration without prior notice.

Ericsson makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Ericsson shall not be liable for errors contained herein nor for incidental or consequential damages in connection with the furnishing, performance or use of this material.

Table of Contents

	Contents
	page
Introduction .................................................................................	2
Preparing the console ...................................................................	6
Incoming calls ..............................................................................	8
Extending...................................................................................	12
Service facilities ..........................................................................	19
Assistance...................................................................................	30
Outgoing calls............................................................................	39
Other useful facilities .................................................................	46
Display unit codes ......................................................................	50
Key description ..........................................................................	52

MD110 OPI 3213	1
User Guide

Introduction

The OPI 3213 operator console uses a combination of advanced digital technology, ISDN communication principles and distributed stored program control. This makes it the perfect choice for an organisation that knows the value of fast and precise information handling. The console consists of three components:

•Visual Display Unit which displays call information using alphanumeric characters.

•Key panel for processing calls and performing operator tasks.

•Handset or headset.

The symbols on the Display Unit are not permanently visible, only the symbols relevant to an individual call appear. Numerical information is provided in the call admittance, call status and connection fields.

HOW THIS MANUAL WORKS

ANS

TRK line data INC

The initial section of the manual introduces the equipment and familiarises you with the layout of the console.

The main body of the manual covers all the operating functions e.g. answering and extending calls.

The conventions used within this section are:

Actions appear in an alternative bold typeface and the key diagram appears in the left hand margin opposite the text. For example:

Press

The systems response is shown with explanatory text and, if relevant, the display codes.

A Quick Reference Guide is incorporated into the back cover of this manual. The guide covers the key depressions for common operating actions and a list of call processing, special function and service key functions.

2	MD110 OPI 3213
	User Guide

Introduction

DISPLAY	The display codes indicate which function the console is
	currently performing:
	The top row covers:
	The type of incoming call.
	How many calls are waiting to be answered.
	Calls in a metered or monitored state.
	The centre row is divided into two parts;
	The source (left side) shows details on the first connection,
	this is usually an incoming call, or a call extended by the
	operator.
	The destination (right side) shows details on the second con-
	nection this is usually the extension an incoming call is con-
	nected to.
	Left side of the centre row covers:
	Type of source call
	The calling phone number
	Status of source call e.g. answered, line engaged etc
	Class of service
	Direction (left side) <-
	Right side of the centre row covers:
	Direction (right side) ->
	Type of destination call
	The called phone number
	Status of destination call

(continued)

MD110 OPI 3213	3
User Guide

Introduction

DISPLAY
(continued)	The bottom row covers:
		The console mode
		Console status, exchange status, paging, serial or emer-
		gency marked
		Dialled number, metering pulses, interception informa-
		tion, simplified diversion messages.
		Alarm category or maintenance
		Time of day
	Once you become familiar with the codes the console status
	is automatically apparent. See section “Display unit codes”
	for a comprehensive guide to abbreviation used by the
	display.

THE CONSOLE	A diagram of the console key panel is on the opposite page
	and on the fold-out cover. Use the key panel to instigate
	operations such as answering, extending and putting calls on
	hold. The console diagram has been numbered to enable you
	to see at a glance the functionality of the keys:
	1	Call processing keys
	2	Service keys
	3	Special function keys
	4	Press to talk
	See section “Key description” for a description of the keys..
	The handset is equipped with hearing aid function as standard.
Headset	A headset can be connected to the console via Option unit
	DBY 410 02. This Option unit is to be installed under the
	console. If installed, the headset key is used to toggle
	between the headset (key lamp on) and the handset.

Note: How to install Option unit and headset, see installation instructions provided with the Option unit.

4	MD110 OPI 3213
	User Guide

Introduction

3
4
3
2
3	Headset	1
		1

MD110 OPI 3213	5
User Guide

Preparing the Console

ON/OFF DUTY KEY

OFF

NIGHT

ON/OFF

The console must be turned on to receive calls.

Note: As an option, calls to the individual operator number can be received even if the console is turned off, if required contact system administrator.

Off appears on the bottom row of the display if the console is turned off.

Night appears on the bottom row of the display if the console is in night service mode.

To turn the console on or switch it to day service:

Press

(To turn the console off press the key again.)

If an incoming call is not answered within a predetermined time, the console is automatically switched off.

ACOUSTIC SIGNAL The console uses different acoustic sounds to signal incoming calls.

•One tone ringer, this signals a call to the console, used for normal and heavy traffic.

•Continuous tone ringer, this signals when an emergency call or another call is not answered within a predetermined time.

Note: The tone ringer level cannot be altered.

6	MD110 OPI 3213
	User Guide

Preparing the Console

MANUAL OR AUTOMATIC ANSWER

ANS

The console can be used in automatic or manual mode. In automatic mode, calls are answered immediately without the aid of a key depression.

To activate automatic answering:

Press

ANS is shown on the display signalling that calls will be automatically answered.

To return to manual answering:

Press

Note: If the console is programmed for automatic answer, you do not need to press the OPR, TRK or RCL key in order to answer calls.

MANUAL OR AUTOMATIC EXTENDING

XTD XTD

XTD

Incoming calls can be extended automatically or manually, automatically extended calls are transferred to extensions without the aid of a key depression.

To activate automatic extending:

Press

XTD is shown on the display signalling that calls will be automatically extended.

To return to manual extending:

Press

The operator functions in this manual are for a console switched to automatic extend.

Note: If the console is programmed for automatic extending, you do not need to press the OPR or TRK or RCL key in order to extend calls.

MD110 OPI 3213	7
User Guide

Incoming Calls

INCOMING CALLS

TRK		TRK
		TRK
TRK line data INC		<-
EXT 222	INC 15 <-

The console rings and CW+number of calls waiting in the common queue lights in the display to signal a new incoming call.

Flashes slowly

To answer:

Press

You are connected to the calling party.

When an extension makes an incoming call through a tie line or from a private network the display shows EXT in place of TRK.

REROUTED CALLS

TRK

TRR

TRK

TRK line data INT <-

EXT 222 BSY 15

222 CNG

222 BLK

222 VAC

If a call fails to reach the designated location it is rerouted to the console.

Flashes slowly

To answer the call:

Press

You are connected to the calling party.

There are four reasons a call is recalled to the console, a code showing the reason appears on the centre row of the display:

Dialled extension is busy.

Resource congestion is encountered.

Dialled extension is blocked.

Dialled number is vacant or an incomplete number.

Correct the fault, if possible, and inform the caller.

8	MD110 OPI 3213
	User Guide

Incoming Calls

AN EXTENSION CALLS THE CONSOLE

OPR

EXT 222 INC 15 <-

An extension can contact the console using one of two methods:

Dialling a common operator number:

Flashes slowly

Signalling an incoming call from an internal extension

Press

You are connected to the calling party.

IND

RCL

EXT 222 INC 15 <-

Note: If the calling party is an ISDN terminal IXN appears on the display in place of EXT.

Dialling an individual operator number:

Flashes slowly

Signalling an incoming call from an internal extension

To answer:

Press

You are connected to the calling party.

Note: If the calling party is an ISDN terminal IXN appears on the display in place of EXT.

INQUIRY

<CLR

TRK line data XFR <-

When an extension contacts the operator with an external call put on hold proceed in the same manner as ‘An extension calls the console’ above.

To reconnect the extension to the external line:

Press

The console is cleared.

To connect the console to the external call:

Ask the extension to replace the handset

When the extension replaces the handset you are automatically connected to the caller.

MD110 OPI 3213	9
User Guide

Incoming Calls

CALL FROM AN OPERATOR

OPR

If an operator dials the common operator number all the other operator consoles in the system ring. This type of call is signalled when:

Flashes slowly

If the operator dials your individual operator number:

IND	RCL
	RCL
OPR 232 INC	<-

Flashes slowly

Press

You are connected to the calling operator.

EMERGENCY CALLS

EMERGENCY

OPR

TRK	RCL
OPR	or

TRK or RCL

An emergency call from an extension is signalled by a continuous acoustic signal.

Flashes rapidly

To answer the call:

Press one of the keys

You are connected to the calling party.

If the emergency call is from a tie line then the display shows

EXT 222 INC	<-	TRK and line data instead.
		TRK and line data instead.

DIVERTED CALLS

OPD		OPR
		OPR
TRK line data FWD		<-
	222
EXT 333	FWD COS <-
	222

When a caller is diverted to your console the console rings.

Flashes slowly

Signalling an incoming diverted call.

Press

You are connected to the calling party.

Appears on the display if the caller is external.

Appears on the display if the caller is internal.

10	MD110 OPI 3213
	User Guide

Incoming Calls

MESSAGE DIVERSION (ABSENCE INFORMATION)

OPD

OPR

TRK line data FWD <- EXT 222

2 11:30

EXT 222 FWD <- EXT 223

2 11:30

When a called extension has activated an absence information and the call is diverted to your console. The absence information can be activated on consoles or extensions.

A single tone is heard.

Flashes slowly

Signalling an incoming diverted call.

To answer:

Press

You are connected to the calling party

Appears on the display if the caller is external.

Diversion code and time of return of the called extension is shown

Appears on the display if the caller is internal.

The display unit shows the extension number, the absence code and the time/date of return for the called extension.

Give the information to the caller

<CLR	Press to clear the call

Note: The activated absence information can be bypassed, see section “Bypassing call diversion”.

MD110 OPI 3213	11
User Guide

Extending

EXTENDING

EXT 222 FRE 15

OPR or

TRK or RCL

Announce call

EXT 222 FRE 15

SPE>

-> EXT 222 FRE 15

ANS

OPR or

TRK or RCL

To transfer a call displayed on the left side to an extension:

Dial the extension number

Press one of the keys to extend the call

The call is extended and the console is cleared.

Note: If the console is set to automatic extending mode, the call is automatically extended after the last digit of the extension number is dialled and the console is cleared.

If you want to announce the call before extending (the console must be in manuaal extending mode):

Dial the extension number

Press

The console rings the extension.

Note: If the extension called is in a private network there is no need to press SPE> to call as it is done automatically.

The called party answers.

Press one of the keys to extend the call

The call is extended and the console is cleared.

12	MD110 OPI 3213
	User Guide

Extending

EXTENSION BUSY

OPR or

TRK or RCL

CLR>

EXT 222 CW

RESTRICTED

If the extension is busy, inform the caller and ask if he/she wants to hold or call later:

If the caller wants to hold:

Press one of the keys to extend the call

The call is extended and camped on to the busy extension. The console is cleared.

If the caller wants to call later:

Press

The call is disconnected and the console is cleared.

If the caller wants to be connected to another extension:

Press

Dial the extension number

Proceed to extend the call as normal.

If the busy extension has a previous call camped on: You can put the call on hold, see section “On hold”.

MD110 OPI 3213	13
User Guide

Extending

EXTENSION BARRED

line data INT <- EXT 222 RESTRICTED

CLR>

SPE>

<SPE

When an extension is barred from receiving direct indialled calls from public network, it is rerouted to you.

The display shows this information.

Inform the caller that the requested extension is barred for direct indialling.

If the caller wants you to extend the call to the required extension:

Press

Dial the extension number

Extend the call in the usual manner.

If the called party is restricted to receive external calls at all you can pass on a message to the extension:

Press

Dial the extension number

Extension is free.

Press

The console rings the extension.

When the extension answers you can pass on the message.

Press

Inform the calling external party of the reply.

To terminate the calls:

Press

The calls are disconnected and the console is cleared.

VACANT NUMBER

EXT 222 VAC

When a vacant extension number is given to you by the calling party:

Inform the caller there is no answer.

Press

The calls are disconnected and the console is cleared.

14	MD110 OPI 3213
	User Guide

Extending

ACTIVATED MESSAGE DIVERSION (ABSENCE INFORMATION)

When an external party wishes to speak to an extension with an activated absence information.

Dial the extension number

The console shows the diversion code, and if entered, the time/date of return.

Note: The absence codes consist of one digit which depends on the system connected to the exchange. Contact your system administrator regarding your available absence codes.

Give the information to the caller

Press

The calls are disconnected and the console is cleared.

Note: The activated absence information can be bypassed, see section “Bypassing call diversion”.

DIVERTED PARTY

EXT 333 FRE 15

222

OPR or

TRK or RCL

When you extend a call to a diverted internal extension:

Dial the extension number

The console shows the diverted number.

Press one of the keys to extend the call

The call is extended and the console is cleared

EXTERNAL FOLLOW-ME

-> FWD TO TRUNK OGT

222

OPR or

TRK or RCL

When an internal extension is ordered to transfer calls to an external extension:

Dial the extension number

The display momentarily shows that the call is being redirected to another extension.

Press one of the keys to extend the call

The call is extended and the console is cleared.

MD110 OPI 3213	15
User Guide

Extending

PERSONAL NUMBER

EXT 333 FRE 15

222

OPR or

TRK or RCL

When you extend a call to an extension that has activated a personal number profile:

Dial the extension number

If the first number in the profile list is the same as the dialled number, the console shows this number only.

If the first number is another number than dialled, the console also shows this number as the diverted number.

Press one of the keys to extend the call

The call is extended and the console is cleared.

Note: When your console is set for manual extending, the ringing will start automatically after the last digit of the extension number is dialled.

EXTENDING CALLS TO OPERATORS AND GROUPS

-> OPR 2OO FRE

OPR or

TRK or RCL

EXT 444 FRE 15

OPR or

TRK or RCL

To extend a call to another operator in your own exchange or private network.

Dial the operator number

The display shows that the line is free and that the call is ringing through.

Press one of the keys to extend the call

The call is extended and the console is cleared. To extend a call to a group number:

Dial group number

The display shows this information.

Press one of the keys to extend the call

The call is extended and the console is cleared.

16	MD110 OPI 3213
	User Guide

Extending

TO PAGE

EXT 222 FRE 15

PAGE

OPR or

TRK or RCL

RESTRICTED

EXT 222 BSY 15

PAGE

NOTI

OPR or

TRK or RCL

Message Paging

Calls can be extended to a paging unit:

Dial the extension number

Press to activate the paging facility

You can extend the call before answer or wait for answer.

The display shows this information.

Press one of the keys to extend the call

The call is extended and the console is cleared.

Note: The paging will start automatically if you extend a call to an extension which has an activated diversion to a paging unit.

Normally you will not be involved in the answering procedure. Only if there is no answer you will be recalled after a predetermined time.

If the called person cannot be paged.

If the called extension is busy you can camp on announcing:

Press to activate the paging facility

The display shows this information.

Press to activate call announcing

Press one of the keys to camp on the call

The call is camped on via the paging unit and the console is cleared.

The paging unit can be equipped to permit message paging. The messages are transmitted as predetermined digit codes containing a maximum of ten digits. The message is shown on the display of the Paging receiver.

Dial

Dial pagee’s extension number and press

Dial the message code (1-10 digits)

Press

The console is cleared.

MD110 OPI 3213	17
User Guide

+ 43 hidden pages