Ericsson Dialog 4224, Dialog 3214 Operator User Manual

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Dialog 4224 Operator / Dialog 3214

BusinessPhone Communication Platform

User Guide

Cover Page Graphic

Place the graphic directly on the page, do not care about putting it in the text flow. Select Graphics > Properties and make the following settings:

• Width: 15,4 cm (Important!)

• Height: 11,2 cm (May be smaller)

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This text should then be hidden.

Page 2

EN/LZTBS 170 340 R1A

BusinessPhone – Dialog 4224 Operator / Dialog 32142

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Table of Contents

page

Welcome ..........................................................4

Description ....................................................... 6

Attendance .................................................... 19

Incoming Calls ...............................................21

Outgoing Calls ............................................... 23

Phone Book ................................................... 36

During Calls ....................................................37

Call Ordering .................................................. 44

Call Metering ..................................................47

Call Forwarding .............................................. 56

Absence Information ...................................... 59

Messages ...................................................... 64

Security .......................................................... 75

Group Features .............................................. 78

ISDN Facilities ................................................83

Other Useful Features ..................................... 88

Write Text .......................................................94

Settings ..........................................................95

Accessories ................................................. 105

Useful Hints .................................................. 112

Installation .................................................... 113

Glossary ....................................................... 124

Index ............................................................ 128

Tab le of Co nt en ts

3BusinessPhone – Dialog 4224 Operator / Dialog 3214

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Welcome

Welcome to the User Guide for the Dialog 4224 Operator / Dialog 3214 in the BusinessPhone Communication Platform from Ericsson. The BusinessPhone Communication Platform consists of BusinessPhone Compact, BusinessPhone 50, BusinessPhone 128i and BusinessPhone 250.

The features described in this User Guide are related to version 7.0 or higher of the BusinessPhone Communication Platform. Some might not work in earlier versions of the system and/or might be protected by a licensethat has to be bought separately.

The User Guide describes the facilities of the BusinessPhone Communication Platform and the Dialog 4224 Operator / Dialog 3214 with a default programming. There may be some differences in the way your phone is programmed. Please consult your system administrator if you need further information.

This guide will demonstrate how the Operator’s Console helps operators handle the functions of the BusinessPhone Communication Platform. The Dual-Function keys allow two functions to be combined on the same keys.

The latest version of this User Guide can also be downloaded from:

http://www.ericsson.com/enterprise/

Note: Dialog 4224 Operator / Dialog 3214 is a system telephone, i.e. it can only be used for an Ericsson private branch exchange that supports this type of telephone.

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Welcome

Copyright

All rights reserved. No parts of this publication may be reproduced, stored in retrieval systems, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without prior written permission of the publisher except in accordance with the following terms.

If this publication is made available on Ericsson media, Ericsson gives its consent to downloading and printing copies of the content provided in this file only for private use and not for redistribution. No parts of this publication may be subject to alteration, modification or commercial use. Ericsson will not be liable for any damages arising from use of an illegal modified or altered publication.

Warranty

ERICSSON MAKES NO WARRANTY OF ANY KIND WITH REGARD TO THIS MATERIAL, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Ericsson shall not be liable for errors contained herein nor for incidental or consequential damages in connection with the furnishing, performance or use of this material.

Declaration of Conformity

Hereby, Ericsson Enterprise AB, S-131 89 Stockholm, declares that this telephone is in conformity with the essential requirements and other relevant provisions of the R&TTE directive 1999/5/EC.

Details to be found at: http://www.ericsson.com/sdoc

5BusinessPhone – Dialog 4224 Operator / Dialog 3214

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Description

Dialog 4224 Operator

13 14

3 4 5

19 19

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1Display

5x40 characters. See section “Display info” on page 14.

2 Menu Function keys

The functions depend on the traffic state and will be shown on the last line of the display. When you are requested to (see display), press the required key to access the function.

3 2nd

Key for access to secondary key functions (These functions are stated on the second line of the corresponding key).

4 Message

To send and receive messages. See section “Messages” on page 64.

5 Info

To enter information. See section “Absence Information” on page 59.

6 Dual-Function programmable keys

Storing numbers, program functions. See section “Settings” on page 95.

7 Clear key left / Clear key right

To disconnect the left or right call, see section “Incoming Calls” on page 21.

Description

8 Speech left / Speech right

To have speech connection with the left or right displayed caller. Also used to intrude on a busy extension. See sections “Incoming

Calls” on page 21 and “Outgoing Calls” on page 23.

9 Off Duty

Sets the console in Off Duty state. See section “Attendance” on page 19.

10 Monitor

To monitor a call on hold. See sections “Supervise long distance

calls” on page 32 and “Individual Hold and monitor” on page 41.

11 Loop 1 / 2 / 3

To put calls on hold or camp-on calls. See sections “Outgoing

Calls” on page 23 and “During Calls” on page 37.

12 Notify

To reserve an extension or external line when you receive busy extension or external line. See section “Outgoing Calls” on page 23.

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Description

13 Mute

To switch the microphone on or off. See section “During Calls” on page 37.

14 Loudspeaker on/off

To switch the loudspeaker on or off. See section “During Calls” on page 37.

15 Headset key

See section “Headset - Dialog 4224 Operator” on page 107.

16 Answer/Extend / Enter

a. To answer/extend calls. See sections “Incoming Calls” on

page 21, “Outgoing Calls” on page 23, “Call Metering” on page 47, “Group Features” on page 78 and “Other Useful

Features” on page 88.

b. To enter/select information. See sections “Attendance” on

page 19 and “Messages” on page 64.

17 Volume control

To adjust the volume. Also space/backspace in writing mode. See sections “Settings” on page 95 and “Write Text” on page 94.

18 Microphone

19 Optional key panel

17 Dual-Function programmable keys per key panel. Four panels can be connected.

Note: Use only optional key panels of type DBY 419 01.

20 Loudspeaker

21 Handset with hearing aid function

Please note: The handset may attract and retain small

metal objects in the earcap region.

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Description

Dialog 3214

3 4 5 6 7

1Display

2 Menu Function keys

6 8

5x40 characters. See section “Display info” on page 14.

The functions depend on the traffic state and will be shown on the last line of the display. When you are requested to (see display), press the required key to access the function.

10 11

19 19 19 19

3 2nd

Key for access to secondary key functions (These functions are stated on the second line of the corresponding key).

4 Message

To send and receive messages. See section “Messages” on page 64.

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Description

5 Info

Enter information. See section “Absence Information” on page 59.

6 Dual-Function programmable keys (A-C)

Storing numbers, program functions. See section “Settings” on page 95.

7 Dual-Function programmable key (B) / Headset key

a. Storing numbers and program functions. b. The Headset function is only available with option unit

(DBY 410 02) installed. The Headset key is programmed by the system administrator. See section “Accessories” on page 105.

8 Clear key left / Clear key right

To disconnect the left or right call, see section “Incoming Calls” on page 21.

9 Speech left / Speech right

To have speech connection with the left or right displayed caller. Also used to intrude on a busy extension. See sections “Incoming

Calls” on page 21 and “Outgoing Calls” on page 23.

10 Off Duty

Sets the console in Off Duty state. See section “Attendance” on page 19.

11 Monitor

To monitor a call on hold. See sections “Supervise long distance

calls” on page 32 and “Individual Hold and monitor” on page 41.

12 Loop 1 / 2 / 3

To put calls on hold or camp-on calls. See sections “Outgoing

Calls” on page 23 and “During Calls” on page 37.

13 Notify

To reserve an extension or external line when you receive busy extension or external line. See section “Outgoing Calls” on page 23.

14 Volume control

To adjust the volume. Also space/backspace in writing mode. See sections “Settings” on page 95 and “Write Text” on page 94.

15 Mute

To switch the microphone on or off. See section “During Calls” on page 37.

16 Loudspeaker on/off

To switch the loudspeaker on or off. See section “During Calls” on page 37.

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17 Answer/Extend / Enter

a. To answer/extend calls. See sections “Incoming Calls” on

page 21, “Outgoing Calls” on page 23, “Call Metering” on page 47, “Group Features” on page 78 and “Other Useful

Features” on page 88.

b. Enter/select information. See sections “Attendance” on

page 19 and “Messages” on page 64.

18 Microphone

19 Optional key panel (A-Q)

17 Dual-Function programmable keys per key panel. Four panels can be connected.

Note: If one or two key panels are used, the optional key panel DBY 409 01 may be used. However, if three or four key panels are used, all optional key panels must be of type DBY 409 02.

20 Loudspeaker

21 Handset with hearing aid function

Please note: The handset may retain small metal objects

in the earcap region.

Description

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Description

Phone keys Dialog 4224 / Dialog 3214

This table gives you an overview of the different key design of the Dialog 4224 Operator and the Dialog 3214. In this user guide you will only find illustrations of the Dialog 4224 keys.

If you are using the Dialog 3214, please refer to the table below to find out the appropriate key combination.

Key Dialog 4224 Dialog 3214

Answer/extend

Clear left

Speech left

Clear right

Speech right

Headset

Loudspeaker

Mute

Programmable

Function key

Vol ume

ê Y é k è j Ì

Headset h

À s È m Ô g

ì V

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Description

Lamp indications

The key lamps on your telephone indicate with different signals the traffic state of the ongoing call or function.

ÕÔ ÖÔ ÖÔ ÕÔ

Extinguished lamp The function is not active.

Steady light The function is active.

Slowly flashing lamp The line (or function) is put on hold.

Rapidly flashing lamp An incoming call or message waiting.

Light with short breaks Ongoing call.

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Description

Display info

The display assists your actions on the phone with step-by-step instructions.

The tiltable display consist of 5 rows, with space for 40 characters on each row. The fields in the display consists of the following information.

DATE, TIME & TEMP.|| SPECIAL INFO QUEUE INFO || INCOMING CALLS || OUTGOING CALLS CALLER INFO || CALLER INFO

menu1 menu2 menu3 menu4

When your phone is idle, the first (upper) line shows date, time, temperature, name and extension number. The second line presents queue information. The lower line presents the available menu key functions.

12 May 10:35 +15°^|| OPERATOR 200 C= 0 I= 0 ||

|| ||

directory redial prog

During an exter nal outgoin g call the third line will show the directory number of the external line and dialled/connected telephone number. The fourth line displays the call type.

12 May 10:35 +15°^|| C= 0 I= 0 ||

|| 701 1234567890 || EXTERNAL

save meter

During an internal call the third line will show the extension number and traffic state. The fourth line displays the caller’s name.

12 May 10:35 +15°^|| C= 0 I= 0 ||

|| 1207 BUSY 0 || SMITH

info

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Description

If you make an internal call to someone who has activated a diversion, the first and second line shows the name and extension number of the person you called and the third and fourth line shows where the call is diverted.

12 May 10:35 +15°^|| 203 C= 0 I= 0 || CHAMBERS DAVID

bypass

|| 201 FREE 1 || BURNES BOBBY

During an external incoming call the third line will show the directory number of the external line and traffic state. The fourth line displays the caller’s telephone number and call type.

12 May 10:35 +15°^|| C= 0 I= 0 || > 701 SPEECH<|| >123456 NEW<|| directory redial

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Description

ABSENT BLOCKED BUSY COMPLETE CONGEST. C= 0 DIVERSION, DIV FREE 1 FREE 2 I= 0 ICM INCOMPL. INF% INF& INFO INQUIRY, INQ INTRUSION MCID ACCEPTED MCID REJECTED METER, MET NEWCALL, NEW RECALL RERO RESTR., REST RING SERIAL, SER SPEECH TRF VACANT, NU WAIT +15°^

Status information

The status information of incoming and outgoing calls is sometimes given as an abbreviation and sometimes as a complete word:

Radio Paging receiver not in use. Number or function blocked. Extension is busy (queue situation is displayed). Ordered Paging is completed. Congestion in the system, call cannot be put through. Number of calls waiting in the common queue. Call redirected. Line 1 on called extension is free. Line 1 on called extension is busy, but Line 2 is free. Number of calls waiting in the individual queue. Intercom call. The number was incomplete. Voice information activated. Text information activated. The called extension has text or Voice info stored. Inquiry call. Intrusion into ongoing call. Malicious Call Identification accepted. Malicious Call Identification rejected. Call charging. Call not previously answered. Recall of previously answered call. An external incoming call was rerouted to the operator. Restricted extension, calls cannot be handled. Ring to announce call. Serial calls. Speech connection. Transferred call. Non assigned number. Radio Paging waiting. Indicates outside temperature and tendency (up or down) if your telephone system is equipped with optional temperature sensor.

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Dial tone

(System ready to accept digits)

Special dial tone

(System ready to accept digits, active diversion on telephone)

Description

To ne s

Tones are audible in the handset.

Ringing tone

(Ringing signal to called party)

Special ringing tone

(Ringing signal to Line 2)

Busy tone

(Called party is busy)

Number unobtainable tone

(Called number not accessible or vacant)

Blocking tone

(Call cannot be executed due to congestion or called party blocked)

Verification tone

(Verification that ordered function is accessed)

Intrusion tone

(Sent to all parties during Intrusion)

Conference tone

(Sent to all participants in a Conference)

- repeated after 4 s

- repeated after 15 s

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Description

Signals

Ringing signals are emitted from the phone.

Internal ringing signal - repeated after 4 s

External ringing signal - repeated after 4 s

Automatic Callback signal

Note: The tones and ringing signals in this guide refer to the

standard system but may vary between countries.

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Attendance

These features are for re-routing your incoming external calls to an alternative answering position.

Off Duty

When you activate Off Duty, all incoming external calls to the operator queue will be routed to an alternative answering position.

Activate

Off Duty Ô Press to activate.

The lamp lights. Console is off duty.

Temporary change of alternative answering position is possible:

temp Press (see display).

z Type in the new alternative answering position.

Note: This procedure can only be performed by the last active operator.

ê Press to confirm.

12 May 10:35 +15°^|| OFFDUTY ACTIVATED C= 0 I= 0 || ANSW.ADDR: 1210

directory redial temp prog

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Attendance

Deactivate

Off Duty ÕÔ Press again to deactivate.

The lamp extinguishes. Console attended.

Night Switch

This function switches the whole system to the Night Switch mode. The Night Switch mode routes all incoming external calls to a defined night answering position e.g. an answering machine.

Night Ô Press to activate (pre-programmed) Night ÕÔ Press again to deactivate (pre-programmed).

The lamp lights. Night Switch active.

The light extinguishes. Night Switch passive.

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Incoming Calls

Internal calls

A ringing signal indicates an incoming call. The display shows the number and the name of the internal caller.

External calls

A ringing signal indicates an incoming call. If you are connected to a digital trunk line (ISDN), the display shows the number of the external caller and in case of diversion in the public net the display shows the number of the diverted as well as the calling party, see also section “ISDN Facilities” on page 83. A trunk line is the same as an external line.

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Incoming Calls

Answer calls

Either a new call (external or internal) or a recall (recall from hold, from no answer, from Camp-on or a serial call). The left side of the display shows the type of call.

ê or u Press or lift the handset to have speech connection.

If you don’t lift the handset the call is in handsfree mode, via the loudspeaker and microphone, or connected directly to your headset (if installed).

12 May 10:35 +15°^|| C= 0 I= 0 || > 701 SPEECH<|| >123456 NEW<|| directory redial serial.

Clear

é Press to end the call.

How to transfer an incoming call, see section “Transfer” on page 38.

Silent ringing

This function is useful if you do not want to be disturbed by the ringing of the telephone. Incoming calls will only be indicated on the display.

Note: For the Dialog 3214 this function requires the release number R5B or higher, see the underside of your telephone.

In idle mode:

È Press to mute the ringer for incoming calls.

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Outgoing Calls

Sometimes you make a call but the person is not available. These functions will help you in your attempts to establish contact with the called party.

Make internal calls

How to make internal calls.

z Dial an extension number or internal group number.

The status of the extension is displayed.

Or:

Thomas P Ô Press a pre-programmed key.

Speech è Press to call an extension.

è Press to end a call.

Clear

The status of the extension is displayed.

General handling:

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Outgoing Calls

Make external calls

How to make external calls.

0 Press the digit(s) for external call access.

External dial tone.

Note: Which digit to press for external call access, depends on the configuration of the system.

Or:

Line out Ô Press a pre-programmed Line key.

External dial tone.

z Dial the external number.

Note: You can make your calls faster, using Common Abbreviated Numbers and by programming your own Abbreviated Numbers.

Last External Number Redial

When you initiate an external call the system automatically stores all the dialled digits, irrespective of whether the call was successful or not. See also section “Automatic Redial” on page 25.

*** Press to redial the last dialled external number.

The display will show the dialled number.

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Save external number

When you make an external call, you can save the number in order to redial it easily. Previously saved number is erased. The number may consist of up to 24 digits.

Save number

save Press before you finish the call (see display).

Redial number

redial Press to redial the saved number (see display).

Automatic Redial

If you call an external number and receive busy tone or get no answer, you can instruct the system to automatically redial the number until it is available.

This function is activated via Function keys, so you first have to program a programmable key (one key required per number). See section “Program a function” on page 95. You can activate Automatic Redial on up to five external numbers at the same time.

Outgoing Calls

Automatic Redial 1

Clear

Activate

During the call:

Ô Press to activate (pre-programmed).

The Automatic Redial lamp is rapidly flashing and is lit when the request is stored and activated. Verification tone.

d Replace the handset.

Or:

è Press to finish the procedure.

You are called back if the called number finishes the ongoing call or the next time the extension finishes a new call. The display shows:

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Outgoing Calls

AUTO REDIAL C=0I=0 ||

|| ||

directory redial prog

Automatic Redial 1

Pause auto redial

u Lift the handset when you are called back.

(You can also press the answer/extend key to answer in handsfree mode.)

Notes: It is not possible to do a new request on a key holding an already activated request until the existing one is cancelled.

When the Automatic Redial lamp is rapidly flashing, your telephone is busy and you cannot receive or make new calls.

The number of redial attempts and how long the function is active is programmed by your system administrator.

Cancel

ÕÔ Press the relevant programmable key to cancel the

Automatic Redial request (pre-programmed).

Note: Depending on system programming, the Automatic

Redial request could be cancelled automatically.

Pause

It is possible to pause all of your successfully activated requests by programming a separate pause key, see section “Program a

function” on page 95.

Ô Press to pause (pre-programmed).

The requests are paused and the key lamps of the Automatic Redial keys are flashing slowly.

ÕÔ Press to resume Automatic Redial (pre-programmed).

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Outgoing Calls

Busy extension

An incoming call would like to be transferred to a specific extension, but the called extension is busy. You have several options:

Note: You can intrude on a busy extension, see section “Intrusion and forced release” on page 29.

Option 1

To transfer the call to the busy extension:

Notify

Loop 1

info Press and hold (see display).

The conversation partner of the busy extension, is shown in the display.

ê Press to place the call.

The call will be placed automatically when the extension becomes free. The extension will hear a call waiting signal.

Option 2

To camp-on the call:

Ô Press. Ô Press any free Loop key.

The key lamp shows steady light. The call is now in camped on state, with notification of free extension. You can answer new incoming calls.

Note: Calls cannot be camped on to internal group numbers.

A ringing signal and the Loop key lamp flashing indicates that the extension is free. Answer within eight seconds by pressing the Loop key, otherwise the call will be placed automatically.

ÖÔ Press.

The Loop key light extinguishes.

Speech

è Press to call the extension.

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Outgoing Calls

ê Press to place the call.

Or:

If the caller wants another extension:

Loop 1

ÖÔ Press.

è Press.

Clear

é Press to disconnect. è Press to disconnect.

Clear

bypass Press (see display).

Call the new extension and place the call in the normal way.

Option 3

The caller prefers to call again later:

Diverted extension

This is useful if you have to place an urgent call with or contact an extension that is diverted. You have called an extension with diversion:

Speech

è Press to bypass the diversion and call the extension.

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Outgoing Calls

Intrusion and forced release

If a called extension is busy, you can break into ongoing calls and give new calls priority. To intrude on the busy extension:

Speech

info Press and hold (see display).

The conversation partner of the busy extension, is shown in the display.

è Press. è Press to intrude.

A warning tone is heard. Inform the extension of the new call.

Select option 1 or 2.

Option 1

The extension accepts the call:

è Press again.

The person talking to the extension is disconnected.

é Press.

Speech connection with the caller. Inform the caller.

ê Press to place the call.

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Outgoing Calls

Option 2

The extension asks the caller to wait:

Speech

é Press. é Press again.

Speech connection with the caller. Inform the caller.

ê Press to place the call.

The call will be placed automatically when it becomes free.

Note: If the Intrusion isn’t allowed, ask the caller to call back.

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Notify

Ô Press.

Outgoing Calls

Busy external line

If no external line is available for your call:

Loop 1

Speech

Ô Press any free Loop key.

The key lamp shows steady light. You can answer new incoming calls.

A ringing signal and the Loop key lamp flashing indicates that an external line is available.

ÖÔ Press again.

The Loop key light extinguishes. External dial tone. Continue making the external call.

Intrusion on a busy external line

You can break into a busy external line.

info Press and hold (see display).

The conversation partner of the busy external line, is shown in the display.

è Press to intrude.

A warning tone is heard. Inform the external line of the new call.

è Press again.

The person talking on the external line is disconnected.

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Outgoing Calls

Supervise long distance calls

You have dialled an external number and want to handle new calls while you wait for it to be answered.

Monitor

Ô Press.

The key lamp shows steady light. The call is supervised. You can answer new incoming calls.

When the long distance call is answered:

ÕÔ Press again.

The monitor key lamp extinguishes. You have speech connection.

Note: If you have an ongoing call, it must first be transferred, camped on or finished, before you can press Monitor.

Abbreviated Numbers

By using Abbreviated Numbers, you can make calls simply by pressing a few keys. Frequently used external numbers are stored as Common Abbreviated Numbers in the exchange. A total of 71 Individual Abbreviated Numbers (your personal most frequently used external numbers) can be stored and used on the keys A to C on the telephone, and on the key panel keys.

Note: Functions that you activate/deactivate via a dial code, e.g. *32* and #32# for reminder, can also be stored as Individual Abbreviated Numbers.

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Outgoing Calls

Common Abbreviated Numbers

External numbers are stored centrally in your BusinessPhone Communication Platform. Common Abbreviated Numbers can be dialled from every extension that has the authority to do so.

z Dial the Common Abbreviated Number.

Please refer to your telephone directory.

Individual Abbreviated Numbers

You can program and activate your most frequently used external numbers on the 2nd layer of a programmable key. This procedure can also be used if you want to program a function that is activated/deactivated via a dial code.

2nd Ô Press.

Thomas P Ô Press to make a call or activate a dial code (pre-

prog Press (see display).

programmed).

Program Individual Abbreviated Number

How to program external numbers or dial codes on the keys A to C on the telephone and on the key panel keys.

12 May 10:35 +15°^|| OPERATOR 200 C= 0 I= 0 ||

PHONE PROGRAMMING

key short-no. settings ringing

short-no. Press (see display).

Ô Press a programmable key.

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Outgoing Calls

0z Dial the digit(s) for external call access and dial the number.

Which digit to press for external call access, depends on the configuration of the system. The number can consist of up to 24 digits.

Note: If your public network requires waiting for a second dial tone, press 2nd 2.

Or:

*z# Dial a code (2 digits).

store Press to store the number or the code (see display).

è Press to finish programming.

Clear

Note: The Dual-Function keys allow Individual Abbreviated Numbers and other functions e.g. Dial-by-Name to be combined on the same keys. You can remove the transparent cover in order to write the names beside the keys. Put the name referring to the Individual Abbreviated Number in the field below the line to indicate that it is the secondary function.

Dial-by-Name

You can program and activate directory numbers (extensions and Common Abbreviated Numbers) on the programmable keys.

Head Office Ô Press to make a call (pre-programmed).

Program Dial-by-Name

How to program an internal directory number on a programmable key.

prog Press (see display).

key Press (see display).

Ô Press a programmable key.

The pre-programmed function will be shown in the display.

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change Press (see display).

12 May 10:35 +15°^|| OPERATOR 200 C= 0 I= 0 ||

SELECT FUNCTION - NAMECALL 10

backward forward enter return

Note: If programmed names already exist, press

backward or forward until the function NAMECALL is

shown (see display).

enter Press (see display).

12 May 10:35 +15°^|| OPERATOR 200 C= 0 I= 0 ||

ASSOCIATED NUMBER

store return

Outgoing Calls

z Dial the number.

You can use any directory number, e.g. a Common Abbreviated Number or a colleague’s extension number.

store Press (see display).

è Press to finish programming.

Clear

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Phone Book

You can search for all directory numbers and Common Abbreviated Numbers in the integrated telephone directory.

directory Press (see display).

12 May 10:35 +15°^|| OPERATOR 200 C= 0 I= 0 ||

internal external return

You can choose between internal telephone directory that contains all directory numbers, and external telephone directory that contains all Common Abbreviated Numbers.

internal Press (see display).

To search in the internal telephone directory.

external Press (see display).

To search in the external telephone directory.

You can press

search (see display) to step through the whole

directory or use the keypad to select the first or more characters of the second name.

12 May 10:35 +15°^|| OPERATOR 200 C= 0 I= 0 ||

Note: How to write text is described in section “Write Text” on page 94.

search Press (see display).

If the proposal is correct, call the number (see display). If not, use

backward or forward to step through the directory.

BusinessPhone – Dialog 4224 Operator / Dialog 321436

search disconn

Page 37

During Calls

The BusinessPhone Communication Platform allows you to handle calls in many different ways. You can switch between handset and handsfree/group conversation, mute the microphones, make an inquiry, transfer the call, create a Conference or put the call on hold to perform other tasks.

Group Listening

You have an ongoing conversation via the handset.

À Press to switch the loudspeaker on or off.

When the lamp lights, the loudspeaker monitors the call.

Note: You can adjust the volume, see section “Settings” on page 95.

From handset to handsfree

You have an ongoing conversation via the handset.

À Press to switch the loudspeaker on.

You are now in the Group Listening mode.

d Replace the handset.

Handsfree conversation.

Note: You can adjust the volume, see section “Settings” on page 95.

Clear

é Press to end the call.

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During Calls

From handsfree to handset

You have an ongoing handsfree conversation.

u Lift the handset.

Conversation via the handset.

Mute

You have an ongoing conversation.

È Press to switch the microphone on or off.

When the lamp lights, the caller will not be able to hear the conversation in your room.

Transfer

You want to transfer an incoming call to an extension.

z Dial the extension number or an internal group number.

The status of the extension is displayed.

Or:

Thomas P Ô Press a pre-programmed key.

The status of the extension is displayed.

Select option 1 or 2.

Note: If the extension is busy, see section “Busy extension”

on page 27.

Option 1

Transfer right away:

Note: Make sure, that you are connected to the desired party. Please read the notes and warnings in section “Useful

Hints” on page 112.

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Page 39

ê Press.

Or:

During Calls

d Replace the handset.

The call is transferred. External calls might only be transferred with the Transfer key, if this state of connection is allowed by the system programming.

Option 2

Announce the call first:

Speech

è Press to call the extension.

Announce the call when the extension is answered.

ê Press.

Or:

d Replace the handset to place the call.

Transfer to a busy extension

You can even transfer calls to busy extensions. The other party will hear a muted signal (Camp-on), and the call will be extended, as soon as the ongoing call is terminated (if Camp-on is allowed).

Callback

You are called back, if you have transferred an external call and the other extension has not answered the call within a certain time. Your telephone will ring again.

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During Calls

Conference

You have an ongoing conversation and you want to establish a telephone conference.

z Dial the extension number of the third party.

Note: Is the ongoing conversation partner shown on the right display, then you have to press left Speech before you can call the third party.

Speech

è Press to call the third party.

When the third party answers:

conf Press to establish a three party conference (see display).

Clear

é Press to finish the Conference. è Press to finish the Conference.

Clear

extend Press to connect (see display).

Conference tone will be sent.

Select option 1 or 2.

Option 1

Finish the Conference:

Depending on which partner you want to disconnect from the Conference, you can press the left or right Clear key.

Or:

Option 2

If you want to connect your Conference partners:

Note: Make sure, that you are connected to the desired party. Please read the notes and warnings in section “Useful

Hints” on page 112.

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During Calls

Individual Hold

Incoming calls can be put on hold for retake. You have speech connection with the caller.

Loop 1

Speech

Monitor

Ô Press any free Loop key.

The key lamp shows steady light. The call is put on hold. You can answer new incoming calls or put new calls on hold.

ÖÔ Press again.

The Loop key light extinguishes.

é Press to retake.

Individual Hold and monitor

Incoming calls can be put on hold for monitoring. You are able to listen to the call on hold.

Ô Press.

The key lamp shows steady light. The call is put on hold. You can answer new incoming calls.

ÕÔ Press again.

The monitor key light extinguishes. The call is retaken.

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During Calls

Operator hold

Several incoming calls can be put on hold using this function.

You have speech connection with the caller.

Hold Ô Press (pre-programmed).

Hold ÕÔ Press (pre-programmed).

Speech

é Press to retake.

Hold ÕÔ Press (pre-programmed).

The call is put on hold. The key lamp shows a steady light. You can answer new incoming calls and also put calls on hold by pressing the key again during an ongoing call.

When you want to retake one of the calls on hold, you must be free from ongoing calls:

The oldest call on hold is shown in the display.

The call is retaken. The Hold key lamp remains lit if more calls are still on hold.

Or:

The call is put on hold again. The next call on hold is shown.

Repeat until the required call is shown.

When all calls are retaken the key lamp extinguishes.

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Serial calls

The external caller wants to speak to several extensions in a certain order:

serial Press (see display).

z Call the first extension.

During Calls

Speech

è Press.

Inform the extension that he/she will be connected to a serial call which cannot be transferred and the call is rerouted back to the operator if you go on-hook.

ê Press to place the call.

Recall after the first conversation:

Place the call with the next extension in the normal way and repeat until one requested extension remains.

Before the last call in the serial call:

serial Press (see display).

zê Call the last extension and press to place the call.

After the last conversation, the serial call is terminated.

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Call Ordering

These functions allows you to order internal calls, external calls or an external line for other extensions. The ordering extension may or may not remain on line.

Dial tone ordering

An extension calls and orders an external line with dial tone. The caller remains on the line.

Ask the caller to wait.

0 Press the digit(s) for external call access.

External dial tone.

Or:

Line out Ô Press a pre-programmed Line key.

External dial tone.

ê Press.

The ordering extension receives the external line with dial tone.

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Call Ordering

Call ordering on line

An extension calls and orders a call to an external or internal party. The caller remains on the line.

z Ask the caller to wait and call the requested party.

The normal way of making an internal or external call. See section “Outgoing Calls” on page 23.

ê Press to place the call.

Call ordering off line

An extension calls and orders a call to an external or internal party. The caller does not remain on the line after ordering.

z Call the requested party.

The normal way of making an internal or external call. See section “Outgoing Calls” on page 23. You can reserve a line for the call, see below.

Ask the called party to wait.

Speech

é Press.

z Speech è Call the extension that ordered the call and press.

Announce the call when the extension is answered.

ê Press to place the call.

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Call Ordering

Reserve a line

You can key the caller’s extension number first and then the requested number in order to reserve one of the caller’s lines.

z Speech é Call the extension that ordered the call and press.

The extension will be transferred to the left display and one of the caller’s line will be blocked.

z Call the requested party.

The normal way of making an internal or external call. See sections “Outgoing Calls” on page 23.

Ask the called party to wait.

Speech

é Press.

The ordering extension is called. Announce the call when the extension is answered.

ê Press to place the call.

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Call Metering

When the BusinessPhone Communication Platform is provided with metering information from the public net, the call metering function can be used to check the cost of outgoing calls. The BusinessPhone Communication Platform offers several options to obtain this information.

Cost of the last call

After finishing an outgoing external call, you have the possibility to see the cost of the last call.

*46# Dial.

The display shows the cost of the last call.

è Press to finish the procedure.

Clear

Read out your own cost counter

This is useful, when you want to check the accumulated cost of your own counter.

*45# Dial.

The system shows the accumulated cost since the last reset.

è Press to finish the procedure.

Clear

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Call Metering

Read out cost counter for others

You can read out and reset the cost counters for other extensions and trunk lines. If your system is equipped with a printer you can initiate a printout.

*45# Dial.

The system shows the accumulated cost of your own extension since the last reset.

12 May 10:35 +15°^|| C= 0 I= 0 ||

OWN COSTS: EUR 50

other check return

other Press (see display).

The system requires a Password.

z Enter the Password.

Ask your system administrator for the defined Password.

ì In case of a typing error, press the Volume Down key to delete

the latest entered digit.

activate Press to confirm the Password (see display).

Select the type of meter you want to read out.

12 May 10:35 +15°^|| C= 0 I= 0 ||

SELECT TYPE OF METER

caller trunk return

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Call Metering

caller Press to read out an extension counter (see display).

If the system is included in a network, you will be able to read out the cost of the tie lines in this menu.

Or:

trunk Press to read out a trunk line counter (see display).

12 May 10:35 +15°^|| C= 0 I= 0 ||

ENTER DIRECTORY NUMBER:

display print reset return

z Enter the directory number of the desired extension or trunk

line.

(If you do not enter a directory number the accumulated cost of the entire system will be shown.)

return Press to return to previous menu (see display).

reset Press to reset counter (see display).

Note: The reset function in this menu is only applicable when a printer is connected to the system. To initiate a reset procedure you require a special authority level (please ask your system administrator if this feature is available on your phone). To avoid different countervalues for total extensions and total trunk lines in the system, we recommend to reset all the extensions and trunk line counters at the same time.

print Press to initiate a printout on the printer (see display).

This function is applicable when a printer is connected to the system. You also require a special authority level to initiate a printout. For a detailed description of the printout, see section “Printout” on page 51.

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Call Metering

display Press to show the counter on the display (see display).

12 May 10:35 +15°^|| C= 0 I= 0 ||

COST 201: EUR 50

print reset return

In this menu you have the same possibilities as in the previous menu. It is also possible to reset without a printer.

If you have not entered a specific directory number in this procedure, you will see the accumulated cost of the entire system.

12 May 10:35 +15°^|| C= 0 I= 0 ||

200-280: EUR 380

detail return

detail Press to read out the detailed counters of each extension/

trunk line (see display).

In this menu you have the same possibilities as in the previous menu for reading out a single counter.

12 May 10:35 +15°^|| C= 0 I= 0 ||

COST 200: EUR 20

next print reset return

next Press to step through all the counters (see display).

è Press to finish the procedure.

Clear

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Printout

The printout covers the following information:

Example:

Call Metering Information BusinessPhone

Date: 03 05 12 Time: 10:53

ERICSSON ENTERPRISE GmbH Pottendorfer Str. 25-27 1121 Vienna AUSTRIA

Reason for print out : Read Division : Total system Group : Callers Directory number range : 4736 Currency : EUR

Call Metering

Dir. No. Name Pulses Cost Cost/Pulse

4736 Mr.Plattner 76 38.00 0.50

Total 76 38.00

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Call Metering

Printout contents

Date: Shows the date of the printout.

Time: Shows the time of the printout.

Ericsson Enterprise GmbH

4 lines with 50 characters per line are free for definition. For example, for the company address.

Pottendorfer Str. 25-27 1121 Vienna AUSTRIA

Reason for print out: This field shows if the printout was initiated only to read out the

counter or if the printout was caused because of a reset procedure.

Division: This field is prepared for future applications. Currently it always

shows Total system.

Group: Shows if the desired directory number(s) is (are) related to the

extension (caller) or trunk group.

Directory number range:

Shows the directory number of the desired extension or trunk line. When no directory number is entered then ALL will be shown in this field and you will see all the counters of the extensions and trunk lines on the display.

Currency: Shows the defined currency.

Dir.No.: Shows the directory number of the desired extension/trunk line.

Name: Shows the name of the extension or trunk line.

Pulses: Shows the accumulated pulses for the desired extension/trunk line

since the last reset.

Cost: Shows the accumulated cost for the desired extension/trunk line

since the last reset.

Cost/Pulse: Shows the actual price per pulse.

To ta l : Shows the accumulated pulses and cost of all the extensions/trunk

lines on the printout.

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Call Metering

Integrated System Check

To avoid a loss of the counter values during reconfigurations of the system, an Integrated System Check offers you the opportunity to read out all the counters which were not reset before the reconfiguration. To initiate the System Check you need a special authority level (please ask your system administrator if this feature is available on your phone).

*45# Dial.

(Same procedure as used for reading out accumulated cost.)

12 May 10:35 +15°^|| C= 0 I= 0 ||

OWN COSTS: 20 EUR

other check return

check Press to initiate a system check (see display).

display Press to display the fault records (see display).

When a fault is found the following information will be shown:

12 May 10:35 +15°^|| C= 0 I= 0 ||

CALLER RECORD FAULTY

display return

The display shows the first fault record in the system. The display information includes the extension numbers which have been deleted during the reconfiguration and the related cost for these extensions.

12 May 10:35 +15°^|| C= 0 I= 0 ||

202 EUR 50.00 COSTS

next cost/pulse reset return

next Press to step through the faulty records (see display).

cost/pulse Press to toggle between the indication in pulses or cost (see

display).

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Call Metering

reset Press to reset the faulty record (see display).

In this case no printout will be initiated to the connected printer.

return Press to return to previous menu (see display).

Operator supervised call

An extension can order an external call to be metered. The caller can remain on the line or hang up (off line) while you establish the call.

Option 1

Registration on the callers individual call meter:

Set up the external line.

See section “Make external calls” on page 24.

External dial tone.

12 May 10:35 +15°^|| C= 0 I= 0 || > 701 SPEECH<|| 207 FREE 1 >123456 MET<|| SMITH

meter Press (see display).

Continue setting up the external call, see section “Call Ordering” on page 44.

Recall after the call is terminated:

save meter

ê Press.

The display informs about call duration, number of pulses or cost (depending on the configuration). Note the information.

12 May 10:35 +15°^|| C= 0 I= 0 || SMITH

If you want to register the cost information:

701 RECALL || DURATION 00.00.50

MET || PULSES 3

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Call Metering

ê Press again.

The call is registered on the callers individual call meter.

é Press to disconnect the call.

Clear

Option 2

Registration on a specified Account Number:

Account Ô Press (pre-programmed).

z Dial the Account Number.

Account ÕÔ Press again (pre-programmed).

Continue setting up the external call.

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Call Forwarding

You may be the answering position for calls that are diverted from the extensions in the office.

Change diversion address for another extension

As an operator you have the possibility to change, activate or cancel the diversion address for another extension, for example when someone is ill and wants his calls to be answered by another person. You can control both Internal and External Diversions.

Note: A blocked extension will be bypassed.

Change and activate Internal Diversion

To change and activate a programmed Internal Diversion.

*21* Dial.

z* Dial the extension number and press.

z Enter the new diversion address.

# Press to activate the Individual Diversion.

Verification tone.

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Clear è Press to finish the procedure.

Note: An Individual Internal Diversion cannot be activated if

an Individual External Diversion is already activated.

Cancel Internal Diversion

#21* Dial.

Call Forwarding

z# Dial the extension number and press.

The programmed Internal Diversion is deactivated.

è Press to finish the procedure.

Clear

Program and activate a new External Diversion address

To set a new Individual External Diversion address:

*22* Dial.

* Dial the extension number and press.

Dial the digit(s) for external call access and enter the new External Diversion address.

A maximum of 24 digits.

Note: If your public network requires waiting for a second dial tone, press

# Press to activate the Individual Diversion.

Verification tone.

Clear è Press to finish the procedure.

Note: Call the extension to check if the External Diversion

has been set up correctly. This way you can make sure that the number has been programmed properly and that the calls will not be diverted to another person by mistake.

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Call Forwarding

Cancel External Diversion

#22* Dial.

# Dial the extension number and press.

z è Press to finish the procedure.

Clear

The programmed External Diversion is deactivated.

Note: The programmed diversion address is not removed from the memory, the diversion is just inactive.

Re-activate External Diversion

To activate a programmed External Diversion.

*22* Dial.

# Dial the extension number and press.

z è Press to finish the procedure.

Clear

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Page 59

Absence Information

You can insert Text or Voice information for any extension in the system. This is useful for keeping the stored information up-to-date for colleagues who are out of their offices.

Absence Information can be of three kinds:

1) Pre-defined texts

Enter the reason for the absence and the date and time of return.

2) Voice information

Record a Voice message and name the reason for the absence.

3) Free text information (only to display phones)

Activate a personal text.

Enter information

In order to enter information, you first have to select the address (extension number).

Info

Ô Press.

12 May 10:35 +15°^|| OPERATOR 200 C= 0 I= 0 ||

ABSENCE INFORMATION FOR: 200

leave chnge-no.

chnge-no. Press (see display).

The info lamp shows a steady light. This function may not be allowed, please ask your system administrator.

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Absence Information

activate Press (see display).

z Dial the extension number.

leave Press (see display).

absence Press to activate (see display).

You can now register information on the extension.

12 May 10:35 +15°^|| OPERATOR 200 C= 0 I= 0 ||

ABSENCE INFORMATION FOR: 207

pre-text voice free-text

Select Pre-defined text, Voice or Free text information.

Pre-defined texts

You have selected the address.

pre-text Press (see display).

12 May 10:35 +15°^|| OPERATOR 200 C= 0 I= 0 ||

1 TIME OF RETURN BACK HHMM

activate next-info return

next-info Select appropriate info using next-info (see display).

z Enter Completing Info from the table below.

Code Completing Info

Time of return 1 hour (00-23) minute (00-59) Date of return 2 month (01-12) day (01-31) Lunch 3 back at, hour minute Meeting 4 back at, hour minute Vacation 5 back, month day Illness 6 back, month day

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Absence Information

ì In case of a typing error, press the Volume Down key to delete

the latest entered digit.

activate Press (see display).

Info

ÕÔ Press to finish the procedure.

pre-text Press (see display).

next-info Select appropriate info using next-info (see display).

The programmed absence info will be shown in the display. Internal callers receive the information on the display (or as spoken information to callers without display phone).

Pre-defined texts example:

Vacation, back June 27

12 May 10:35 +15°^|| OPERATOR 200 C= 0 I= 0 ||

5 VACATION BACK MMDD

activate next-info return

0627 Enter month and day.

activate Press (see display).

Information active.

Voice information

You have selected the address.

voice Press (see display).

After a short tone the recording starts.

12 May 10:35 +15°^|| OPERATOR 200 C= 0 I= 0 ||

RECORDING 020

record play-back pause activate

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Absence Information

play-back Press to play-back and listen to your recording (see display).

record Press and speak (see display).

pause Press to pause the recording (see display).

activate Press to activate the recording (see display).

Info

ÕÔ Press to finish the procedure.

free-text Press (see display).

Internal callers will hear the information via the handset or the loudspeaker.

Free text information

You have selected the address.

Note: Free text information will only be seen by display phones.

z# Enter the text and press to store the information.

Information stored. The complete information is shown constantly on the extension. Internal callers receive the information in the display.

Note: How to write text is described in section “Write Text” on page 94.

Info

ÕÔ Press to finish the procedure.

Change information

Info Ô Press.

chnge-no. Press (see display).

The info lamp shows a steady light. This function may not be allowed, please ask your system administrator.

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Absence Information

z Dial the extension number.

12 May 10:35 +15°^|| OPERATOR 200 C= 0 I= 0 ||

ABSENCE INFORMATION FOR: 207

erase leave off chnge-no.

Erase

erase Press (see display).

absence Press to erase the information (see display).

Change

leave Press to leave another information (see display).

Or:

on/off Press to activate/deactivate information (see display).

Receive information for diverted calls

You have answered a call that is diverted to you. Information is registered on the extension.

div-info Press and hold (see display).

Speech

é Press.

The information is shown. Inform the calling party.

12 May 10:35 +15°^|| 1 TIME OF RETURN C= 0 I= 0 || BACK 17:30 > 207 SPEECH<|| >CHAMBERS DIV<|| directory bypass div-info

If there is Voice information, you will hear it.

Inform the caller. You can place or disconnect the call.

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Messages

By using the Message system you can send, receive, forward and store different kind of messages. You have also access to a number of helpful features like placing external calls via the company network and many more ...

Password protection

The first time you enter the Message system (only possible from your own extension) you might be requested to change your Password if it is default (0000).

Message

Note: Some systems are programmed to allow the Default Password.

12 May 10:35 +15°^|| OPERATOR 200 C= 0 I= 0 ||

FIRST MBX USE-ENTER NEW PASSWORD:

z# Enter your new Password and press.

If you use the Default Password, you are requested to try again.

z# Enter your Password again and press.

The new Password is saved.

ÕÔ Press to finish the procedure.

Or:

Continue with any of the Message functions.

If you want to change your Password again, see section “Change

Password” on page 75.

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Messages

Common Mailbox system

If you divert your telephone to a Common Mailbox, the callers are able to leave messages there.

Activate

Divert your extension to the Mailbox system.

Off Duty

Ô Press.

temp Press (see display).

z Dial the Common Mailbox number.

Please ask the system administrator for your defined Mailbox number.

Note: This procedure can only be performed by the last active operator.

When the diversion to your Mailbox is activated, the Off Duty lamp shows steady light.

ê Press to confirm.

Deactivate

Off Duty ÕÔ Press.

Common Mailbox Ô Press the Common Mailbox key (pre-programmed).

Speech

è Press to connect.

The lamp extinguishes.

Retrieve messages - internally

During the procedure you will be asked for your extension number and your Password. See section “Security” on page 75.

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Messages

Retrieve messages - externally

To retrieve your messages from an external position:

z Dial your company’s telephone number. z Dial the Common Mailbox number.

During the procedure you will be asked for your extension number and your Password.

Note: You cannot use the Default Password 0000 to retrieve messages externally. If you want to check your messages from an external position, you have to change your Password first, see section “Change Password” on page 75.

The following Mailbox functions can also be used from an external position:

• Change Password

• Check and store received messages

• Forward a Voice message

• Send Message

Check and store received messages

You can check and store your received messages.

Received messages are divided into the following three categories:

• New messages (not heard or read)

• Heard/Read messages

• Stored messages

Voice messages can also be forwarded to other Mailbox numbers (Individual or Common), see section “Forward a Voice message” on page 72.

Message

Note: Messages are deleted from the system after a certain time. The time depends upon the category of the message. Please ask your system administrator regarding this.

ÖÔ Press to view Mailbox.

If the Mailbox contains heard messages only, the lamp shows steady light instead.

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Note: Depending on the configuration, you might be asked for your Password before you can retrieve your messages. See section “Security” on page 75.

receive Press (see display).

12 May 10:35 +15°^|| OPERATOR 200 C= 0 I= 0 ||

MESSAGE 3 2 12

return new heard stored

Messages

new Select message category (see display).

New, heard, read or stored.

call-back Select message type (see display).

Note: If only one message type is available (Callback, Voice or Text messages), this step is excluded. If an internal caller has left a message, the name and number is displayed. In case of an external caller, you can see the number, if this feature is provided by the network.

Use the menu keys to check the message (see display).

Voice messages will be heard via the speaker or the handset. Call Me messages will call the sender automatically. Text messages are read in the display.

Select one of the following options:

next Press to check the next message (see display).

erase Press to erase the message (see display).

store Press to store the message (see display).

Up to 20 messages can be stored. Callback messages cannot be stored.

Message

ÕÔ Press to finish the procedure.

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Messages

Message Ô Press.

send Press (see display).

z send Dial the extension number and press (see display).

Send Message

You can send a message without calling an extension (direct message) or when you call an extension and receive busy tone or get no answer.

Direct message

12 May 10:35 +15°^|| OPERATOR 200 C= 0 I= 0 ||

FROM NUMBER: 200 TO NUMBER:

send chnge-no. chnge-no.

12 May 10:35 +15°^|| OPERATOR 200 C= 0 I= 0 ||

FROM NUMBER: 200 TO NUMBER: 201

call-back voice text

call-back Select message type (see display).

Note: After sending, you can repeat to other extensions. You can also change the sending extension number, if you want the message to be sent from someone else (if this function is allowed). Please ask your system administrator if you require this function.

Message

ÕÔ Press to finish the procedure.

The message is sent. The Message lamp extinguishes.

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During an unanswered call

When you call an extension and receive busy tone or get no answer, you can send a Callback, Voice or Text message.

Messages

Message

call-back Press to send a Call Me message (see display).

Ô Press.

12 May 10:35 +15°^|| OPERATOR 200 C= 0 I= 0 ||

FROM NUMBER: 200 TO NUMBER: 201

call-back voice text

Select message type (see display).

Note: After sending, you can repeat to other extensions.

Callback

Voice

voice Press to send a Voice message (see display).

Use the menu keys to record your message and send it (see display).

See section “Absence Information” on page 59.

Text

text Press to send a Text message (see display).

Only available on display phones. See section “Write Text” on page 94.

Message

ÕÔ Press to finish the procedure.

The message is sent. The Message lamp extinguishes.

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Messages

Repeat message

You can easily send the same message to several destinations. When the message is sent, the display shows:

12 May 10:35 +15°^|| OPERATOR 200 C= 0 I= 0 ||

MESSAGE IS SENT. REPEAT TO ANOTHER ?

yes no

yes Press to select a new message (see display).

z Enter the new extension number.

Message

send Press to send the message (see display).

ÕÔ Press to finish the procedure.

Repeat the procedure to send the message to the next destination.

Change sending extension

When you have dialled the receiving extension number, you can define another extension as sender. The display shows:

12 May 10:35 +15°^|| OPERATOR 200 C= 0 I= 0 ||

FROM NUMBER: 200 TO NUMBER: 205

send chnge-no. chnge-no.

chnge-no. Press (see display).

The second Function key from the left (F2).

z Enter the new extension number.

Continue sending the message.

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Messages

Check sent messages

You can check messages that you have sent, for instance if you want to erase a message. You can also check messages received at other extensions (not allowed by default, ask system administrator).

Message

administr Press (see display.

Message

Ô Press.

check Press (see display).

12 May 10:35 +15°^|| OPERATOR 200 C= 0 I= 0 ||

CHECK MESSAGES - OWN OR OTHERS ?

return own others

Own messages

own Press to check your own messages (see display).

Enter the receiving extension number. You can check and erase the messages that you have sent (see display).

Others

others Press to check messages for another extension (see display).

Enter the receiving number that you want to check. All messages will be presented with senders name. You can check and erase the messages (see display).

ÕÔ Press to finish the procedure.

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Messages

Forward a Voice message

Your received Voice messages (in the Common Mailbox) can be forwarded to other Mailbox numbers (Individual or Common). When you forward a Voice message to an Individual Mailbox, the Mailbox number is the same as the extension number.

Note: Returned messages cannot be forwarded.

Message

ÖÔ Press to view the Mailbox.

receive Press (see display).

new Select message category (see display).

New, heard or stored.

voice Press (see display).

12 May 10:35 +15°^|| OPERATOR 200 C= 0 I= 0 ||

OPERATOR 200

play next erase >>>

>>> Press (see display).

forward Press (see display).

12 May 10:35 +15°^|| OPERATOR 200 C= 0 I= 0 ||

FORWARD TO:

Dial the Mailbox number to which you want to forward the message.

Note: Depending on the configuration, you might be asked

for your Password before you can retrieve your messages. See section “Security” on page 75.

forward chnge-no.

forward Press (see display).

The message is forwarded.

Note: The forwarded message is a copy, i.e. it can be deleted without deleting the original message.

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Messages

Repeat the procedure to forward the message to another Mailbox.

Message

ÕÔ Press to finish the procedure.

Returned messages

Messages that have been left unanswered for a long period are sent back to you. To check returned messages:

Message

sent-back Press (see display).

Message

ÖÔ Press.

12 May 10:35 +15°^|| OPERATOR 200 C= 0 I= 0 ||

SELECT FUNCTION

send receive administr sent-back

Use the menu keys to check returned messages (see display).

You can erase or re-send the message.

ÕÔ Press to finish the procedure.

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Messages

Dictaphone function

If you want to record and retrieve personal Voice messages you can use the Dictaphone function. A Dictaphone message is treated as a normal message. How to retrieve Dictaphone messages, see section “Check and store received messages” on page 66.

Record message

To start the recording:

*58# Dial and record your message.

The maximum recording time is 4 minutes and 15 seconds.

12 May 10:35 +15°^|| OPERATOR 200 C= 0 I= 0 ||

RECORDING

record play-back pause activate

Select one of the following options:

pause Press to pause the recording (see display).

play-back Press to play-back (see display).

record Press and speak to re-record (see display).

activate Press to stop the recording and save the message (see

display).

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Security

You can use your four-digit Password for blocking your phone from unauthorized use, for making external calls from any blocked extension, for entering the Message system or when you are using the DISA function.

Note: The first time you enter the Message system you might be requested to change your Password if it is default (0000). This procedure is performed directly in the Message system. See section “Messages” on page 64.

Change Password

#*72* Dial to select a new Password.

z Dial your present Password.

The Default Password is 0000.

* Press.

z Dial your new Password.

# Press.

Verification tone.

12 May 10:35 +15°^|| C= 0 I= 0 ||

Clear è Press to finish the procedure.

|| #*72*----*1234# ||

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Security

Bypass blocked extension

In order to make a call, you can temporarily bypass a blocked extension.

Bypass own extension

*72* Dial.

z Dial your Password.

# Press

Dial tone. You can make one call from your extension.

Bypass another extension

This makes it possible to make a call on another, blocked extension, by using your Password.

*72* Dial.

z Dial your Password.

* Press.

z Dial your extension number.

# Press.

Dial tone. You can make one call from the blocked extension.

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Block extension

Security

*72# Dial to block your extension.

Verification tone.

è Press to finish the procedure.

Clear

Un-block extension

#72* Dial.

z Dial your Password.

# Press to re-open.

Verification tone. Your extension is open for use.

è Press to finish the procedure.

Clear

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Group Features

When you are working together in a team the following group features can be very useful. You can page your colleagues, give them Telephone Attendance or pick-up their incoming calls.

Key system

With this function, all (or selected) external lines are represented by pre-programmed keys on all phones. For each external line, a Function key has to be programmed. Which means that you are able to monitor the state of traffic for every programmed external line (e.g. free, busy). You can also establish an external call by pressing the External Line key.

Answer an external call

To answer an external call, just press the flashing key. (Depending on the programming of the system, an incoming external call will be announced with a flashing Line key and a ringing signal).

External Line ÖÔ Press (pre-programmed).

Speech connection with the caller.

Make an external call

To initiate an external call, just press the External Line key. The external line will be seized automatically.

External Line Ô Press a free Line key (pre-programmed).

z Dial the desired number.

If you make external calls in this way, you do not have to dial the digit(s) for external call access first.

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Supervision/Telephone Attendance

A Function key can also be programmed for Supervision and handling calls for a group of extensions. If a Supervision/Attendance key is programmed on your telephone, you are able to call the other group members or answer incoming calls for the group by pressing the key and monitor the activity of other extensions (free, busy, called).

Traffic situation

Michael ÕÔ Ongoing conversation (lamp is on). Michael Ô Free extension (lamp is off).

Michael ÖÔ The extension is called (flashing lamp).

Pick-up calls for the group

Your colleague’s extension is indicated on your phone by a preprogrammed key.

Group Features

Michael ÖÔ Press to answer the calls directly (pre-programmed).

A flashing lamp beside the key indicates an incoming call.

Call a group-member

Michael Ô Press to make a call (pre-programmed).

Note: If the key is flashing, you will automatically pick-up your colleague’s ongoing call.

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Group Features

Loudspeaker Paging

You can page all extensions in a group and give a Voice message.

Paging Ô Press (pre-programmed). Paging ÕÔ Press again and hold the key (pre-programmed).

All extensions in a group are called.

Give the Voice message and then release the key. You can now wait for answer, or terminate. If you do not get an answer within 30 seconds, the Paging function will be terminated automatically.

Answer Paging

A short signal and a flashing Paging key will inform you when a Loudspeaker Paging is received.

Paging ÖÔ Press (pre-programmed).

An internal call is established with the paging party.

Common Bell

The Common Bell feature allows all extensions of the system (operator included) to pick-up the call from an extension that has been predefined as a Common Bell extension.

z Dial the Common Bell pick-up code.

Please ask your system administrator for the Common Bell pick-up code.

You will immediately be connected to the calling party. If two or more extensions simultaneously attempt to answer a call from the Common Bell extension, only the first extension will pick it up. The other extensions will receive the number unobtainable tone and their displays will show the message No call waiting at Common Bell. This will also happen if you dial the Common Bell pick-up code and there are no calls waiting at the Common Bell extension.

Note: You can also program the Common Bell code on a Function key.

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Group Features

Group Hunting

Your telephone can be included in one or several hunt groups. In a hunt group all members are represented with one common directory number. 16 hunt groups can be programmed, each containing 1 to 20 members. A member can be either an extension number, an operator console or a fictive number. Please ask your system administrator if you require this function.

Note: The number of cordless extensions in a hunt group are limited to eight (including Tandem configurations).

Incoming calls to the hunt group are directed to free extensions in the group. The hunt order within the group can be changed to suit your needs. If all members of the hunt group are busy, an incoming call is being queued. If no one answers this call before the programmed time, the call is forwarded to the programmed answering position (e.g. operator).

Note: If all members in a hunt group are busy, the Callback or Intrusion function is not available.

Log in

Before you can answer Group Hunting calls, you must log in.

To log into one hunt group:

*28* Dial.

z Dial the hunt group code.

Please ask your system administrator for the configured number.

# Press.

To log into all hunt groups:

*28* Dial.

*# Press.

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Group Features

Answer calls

Answer Group Hunting calls in the normal way.

Log out

To log out from one hunt group:

#28* Dial.

z Dial the hunt group code.

Please ask your system administrator for the configured number.

# Press.

Note: If you are logged into more than one hunt group and log out from one of them, the display will show the following text:

12 May 10:35 +15°^|| C= 0 I= 0 ||

LOGGED OUT FROM AT LEAST ONE PBX GROUP directory redial temp prog

To log out from all hunt groups:

#28* Dial.

*# Press.

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ISDN Facilities

This chapter is only relevant when your system is connected to a digital trunk line (ISDN-trunk line). It provides a general view of all the (supplementary) services available from the public net which are supported by the system. The services from the public net differ from market to market. Please ask your system administrator which features are available.

Number Identification

The main difference compared to the analog public net is the Number Identification between the connected parties.

12 May 10:35 +15°^|| C= 0 I= 0 || > 745 SPEECH<|| >01811004736 NEW<|| directory redial serial

When you establish an outgoing external call, the public number of your system and your extension number will be sent to the called party. If the number of the answering party is different from the dialled one (for example, after a diversion), you will also be informed about the answering party’s number.

When you answer an incoming external call on your phone (or from another phone), you will see the caller’s number on the display. Your public number will be sent to the caller.

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ISDN Facilities

Answer an incoming call from an ISDN-line

A ringing signal and a flashing lamp indicate an incoming call, answer the call in the normal way. One of the following four cases will occur.

Example 1:

The public net provides the number of the caller.

Mr. Plattner with public number 0 181100 4736 is calling.

12 May 10:35 +15°^|| C= 0 I= 0 || > 745 SPEECH<|| >01811004736 NEW<|| directory redial serial

Example 2:

The caller has activated Number Secrecy. (The calling number will be suppressed.)

12 May 10:35 +15°^|| C= 0 I= 0 ||

745 NEWCALL ||

DISPLAY REST NEW<||

directory redial serial

Example 3:

The public net cannot provide the calling number, in this case the normal number of the external line will be shown.

12 May 10:35 +15°^|| C= 0 I= 0 ||

745 NEWCALL ||

EXTERNAL NEW ||

directory redial serial

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ISDN Facilities

Make an external call on an ISDN-line

Establish an external call in the normal way.

If the called party is also connected to a digital trunk line, your public number is shown on the called party’s display.

If the connected party number differs from the dialled one (for example: Diversion or Pick-up from another extension), your display shows the new number.

Example:

Called Party number 0 181100 Extension 4736

12 May 10:35 +15°^|| C= 0 I= 0 ||

|| 738 RING FREE

save meter

The desired extension 4736 will be answered by extension 5446.

12 May 10:35 +15°^|| C= 0 I= 0 ||

save meter

|| 01811004736

||> 738 SPEECH< ||>01811005446 <

When the connected party has activated Number Secrecy (number suppression), your display shows the following information.

12 May 10:35 +15°^|| C= 0 I= 0 ||

||> 738 SPEECH< ||>DISPLAY REST <

save meter

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ISDN Facilities

Malicious Call Identification

If you are disturbed by malicious external incoming calls, you can request a number tracing from the network provider.

If you cannot see the number of the caller or connected party (because of an activated number suppression), you have the possibility to register the number in the public network during the call.

Malicious Call ID. Ô Press to register the connected number (pre-programmed).

Or:

*39# Dial to register the connected number.

If the function is accepted in the public net, your display shows the following information.

12 May 10:35 +15°^|| C= 0 I= 0 || > 701 SPEECH<|| >MCID ACCEPT NEW<|| directory save serial

If you cannot identify the connected party, your display shows the following information.

12 May 10:35 +15°^|| C= 0 I= 0 || > 701 SPEECH<|| >MCID REJECT NEW<|| directory save serial

After 3 seconds the display will revert to the previous state.

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ISDN Facilities

Number Secrecy

By pressing a pre-programmed Number Secrecy key you can choose not to show your complete number (public + extension number) to the connected party.

12 May 10:35 +15°^|| C= 0 I= 0 ||

||> 738 SPEECH<

save serial meter

||>DISPLAY REST <

Number Secrecy Ô Press a pre-programmed key to suppress your complete

number to the public net.

The lamp beside the key shows a steady light and the function remains activated until the key is pressed again.

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Other Useful Features

By using these features your productivity will be increased, e.g. you can set reminders for important meetings, place the cost for external calls on separate accounts, listen to music via the loudspeaker and much more ...

Reminder

The phone can be set to remind you at any time within the next 24 hours (multiple settings are allowed).

*32* Dial.

z Dial reminder time.

(00-23) hour + (00-59) minute. Example: 1430.

12 May 10:35 +15°^|| C= 0 I= 0 ||

REMINDER TIME 1430

activate clear

Note: If you receive busy tone, your extension does not have the authority to set a reminder.

|| *32*

ì In case of a typing error, press the Volume Down key to delete

the latest entered digit.

activate Press to activate (see display).

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Other Useful Features

Clear è Press to finish programming.

When the reminder time is reached, your phone rings with recall signal.

Cancel reminder

#32# Dial to cancel all settings.

è Press to finish the procedure.

Clear

Background Music

You can listen to Background Music over the loudspeaker on your phone by pressing a pre-programmed Music key, or by entering the number for the music channel. Please ask your system administrator for the configured number.

Background Music Ô Press to activate the music (pre-programmed).

The music automatically switches off when you make or receive calls and switches on again when the call is finished.

À Press to cancel the music.

Note: You can adjust the volume, see section “Settings” on page 95.

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Other Useful Features

Doorphone

The Doorphone is used to monitor the admission to your company, i.e you can open the doorlock from your phone.

Answering Doorphone calls

Doorphone Ô Press (pre-programmed).

You will be in speech connection with the calling party.

Opening of the doorlock

After you have answered the Doorphone, you can open the door by dialling the door-opener’s directory number.

z Dial the door-opener’s directory number.

Please ask your system administrator for the number.

Intercom Line

A two-way direct call function between two extensions, for instance in executive-secretary communication.

Intercom Secretary

Speech

Ô Press (pre-programmed). è Press to establish an Intercom call. è Press to cancel the Intercom call.

Clear

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Direct Inward System Access (DISA)

If you are working externally and you have the need to make business calls, call your company and use the company PBX to make an external call to the desired party. You just pay the cost for the phone call to your company. The other cost will automatically be placed on your extension number or on a special project.

Note: To activate this function, you have to change the Default Password from 0000 to a personal one. Which code to use and how to change it, see section “Change

Password” on page 75.

During the procedure you will be prompted for your Password.

z Dial the public number of your company,

Other Useful Features

z followed by the DISA number.

Ask the system administrator for the defined DISA number.

Note: If want to register the call on an Account Number, you should use the Account Number procedure before you enter the external number, see section “Account Number” on page 92.

z Dial the external number.

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Other Useful Features

Account Number

You can place the cost for external calls on a selected Account Number (up to 15 digits). The Account Number can be used before or during the call.

*9* Dial.

This code cannot be entered during the call.

Or:

Account Number Ô Press (pre-programmed).

z# Enter Account Number and press.

Valid digits 0-9.

Automated Attendant

The Automated Attendant facility sends voice instructions to external and internal callers, informing them of all possible options they can choose. Voice instructions lead the callers step by step to the desired destination.

z Dial the Automated Attendant directory number.

Please ask your system administrator for the Automated Attendant directory number.

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Other Useful Features

Least Cost Routing

Least Cost Routing (LCR) automatically selects the cheapest way to establish the connection to the desired external number. Please ask your system administrator if this function is installed in your system.

If the extension has been configured to use LCR, each external call will be analysed and the cheapest routing will be selected.

Use Least Cost Routing

0z Dial the digit(s) for external call access and the external

number.

The usual way of making an outgoing external call.

Calling Least Cost Routing

If LCR has been installed in your system, but your extension is not configured to use it automatically, you also have the opportunity to get the cheapest connection by dialling the LCR code before you dial an external number.

z Dial the LCR code.

Please ask your system administrator for the LCR code.

0z Dial the digit(s) for external call access and the external

number.

Note: You can also program the LCR code on a function

key.

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Write Text

It is necessary to write text, e.g. when you are typing Absence Information, sending a Text message or searching the integrated telephone directory. Use the keypad to write text, e.g. when you are sending a Text message. You have selected text mode.

Select characters by pressing digits repeatedly.

Example:

5 Press a digit

1time result J 2times result K 3times result L 4times result 5

Note: Key

1 is reserved for national characters.

ì Press the Volume Up key to enter the character.

Moves cursor to next position. Use also for space.

ì Press the Volume Down key as backspace to erase incorrect

entry.

Example:

444ì Enter the first character code, followed by the Volume Up key.

66ì This sequence - numbers always followed by the Volume Up

key - gives the word IN_ .

Note: You can also write the following characters:

? -., !: /# *

* Press repeatedly.

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Page 95

Settings

If you require frequent use of certain functions, you may program them on the programmable keys. When you want to use the function, just press the key.

Notes: The Dual-Function keys allow programmed functions and short numbers to be combined on the same keys. Remove the transparent cover in order to write the name beside the key. Put the name referring to the programmed function in the field above the line to indicate that it is the primary function. If a function is already programmed on the key, this will be displayed when you start programming.

Programming of Dial-by-Name keys and Individual Abbreviated Numbers are described in section “Abbreviated Numbers” on page 32 and how to program a new diversion address is described in section “Call

Forwarding” on page 56.

Program a function

How to program a function on a programmable key.

Note: Some functions can also be programmed as Individual Abbreviated Numbers, see section “Abbreviated

Numbers” on page 32.

prog Press (see display).

key Press (see display).

Ô Press the desired programmable key.

change Press (see display).

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Page 96

Settings

forward Select Function code (see display).

enter Press (see display).

See section “Function codes and required data” on page 98.

z Enter associated number.

See section “Function codes and required data” on page 98.

store Press (see display).

Continue with section Select ringing character.

Or:

Clear

è Press to finish programming.

After approximately 10 seconds, the Function key is active.

Select ringing character

z Select ringing character (0-4).

See section “Function codes and required data” on page 98.

enter Press (see display).

è Press to finish programming.

Clear

After approximately 10 seconds, the Function key is active.

Example:

You want to supervise extension 234 on a programmable key with one delayed ringing signal. For available Function codes, see section “Function codes and required data” on page 98.

prog Press (see display).

12 May 10:35 +15°^|| OPERATOR 200 C= 0 I= 0 ||

PHONE PROGRAMMING

key short-no. settings ringing

key Press (see display).

Ô Press the desired programmable key.

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The pre-programmed function is displayed.

12 May 10:35 +15°^|| OPERATOR 200 C= 0 I= 0 ||

NAMECALL

change return

change Press (see display).

12 May 10:35 +15°^|| OPERATOR 200 C= 0 I= 0 ||

SELECT FUNCTION - NAMECALL 10

backward forward enter return

forward Press until supervision is shown (see display).

Settings

Note: You can also press

enter Press (see display).

12 May 10:35 +15°^|| OPERATOR 200 C= 0 I= 0 ||

ASSOCIATED NUMBER

store return

234 Enter extension number.

store Press (see display).

12 May 10:35 +15°^|| OPERATOR 200 C= 0 I= 0 ||

RING TYPE - NO RINGING 0

backward forward enter return

4 Enter the ringing character.

enter Press (see display).

è Press to finish programming.

Clear

backward.

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Page 98

Settings

Function codes and required data

Programming name

NAMECALL Dial-by-Name 10 Extension number — SUFFIX DIGIT Camp-on 11 4 —

Function name

Function code

Associated number

Ringing character

Automatic Callback 11 5 — Answer calls, another

11 6 —

extension Radio Paging 11 7 — Intrusion 11 8 —

EXTERNAL LINE External Line 12 Directory number of line 0 – 4 SUPERVISION Supervision/Tel.

13 Extension number 0 – 4

Attendance

DEDIC. LINE Intercom Line 14 Extension number 0 – 4 BUSY LINE 2 Free On 2nd Access 26 — — CONFERENCE Conference 27 — — IMMED. ANSWER Immediate Answer 28 — — EXT. VOICE M. External Voice Mail 34 — — HOLD Hold 35 — — TRANSFER Transfer 36 — — SAVE Save/Redial 37 — — READ & Read & 38 — — NUMB SECRECY Number Secrecy 40 — — ARD REQUEST Automatic Redial 46 — — ARD PAUSE Pause Automatic Redial 47 — —

Note: Accessible functions depend on the programming of the system; if you require another function please contact your system administrator. The functions above are the default functions.

Ringing character: 0 = No ringing. 1 = Ringing. 2 = Delayed ringing (after 10 seconds). 3 = One single ringing signal (muted signal). 4 = One delayed ringing signal (after 10 seconds. Muted signal).

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Handset and loudspeaker volume

Use the volume keys. You can set different volume levels for internal and external calls and for Background Music. During a call, adjust handset listening volume in handset mode. Adjust loudspeaker volume in Monitor mode or during Background Music.

ì Press to change the volume.

For people with impaired hearing, the handset hearing volume level can be extra amplified. To change the level:

Settings

ê*5 Press and hold simultaneously until a ring signal is heard.

The display shows:

Settings mode

Set Hearing Level

The Speech left key lamp indicates the setting of the option unit:

• ON = amplified volume level.

• OFF = default volume.

Speech

é Press to change to amplified volume level,

Or:

òé Press to change to default volume,

# Press to save setting and exit.

Note: A level change also effects a headset connected to the headset outlet.

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Settings

Ringing signal

By programming, you can adjust ringing type (2 types), ringing volume (10 steps) and ringing character (10 characters).

prog Press (see display).

ringing Press (see display).

You can now select ringing type, volume or character.

12 May 10:35 +15°^|| OPERATOR 200 C= 0 I= 0 ||

RINGING - CHANGE

type volume character return

Ringing type

Select type 1 if you want to set the ringing volume at a constant level, select type 2 if you want gradually increasing volume when the phone rings.

type Press (see display).

You will hear the selected type.

next Press to change (see display).

è Press to finish the procedure.

Clear

Note: When type 2 is selected, the programming of the

ringing volume is not applicable.

BusinessPhone – Dialog 4224 Operator / Dialog 3214100

Ericsson Dialog 4224, Dialog 3214 Operator User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Welcome

Copyright

Warranty

Declaration of Conformity

Description

Dialog 4224 Operator

Dialog 3214

Phone keys Dialog 4224 / Dialog 3214

Lamp indications

Display info

Status information

To ne s

Signals

Attendance

Off Duty

Activate

Deactivate

Night Switch

Incoming Calls

Internal calls

External calls

Answer calls

Silent ringing

Outgoing Calls

Make internal calls

General handling:

Make external calls

Last External Number Redial

Save external number

Save number

Redial number

Automatic Redial

Activate

Cancel

Pause

Busy extension

Option 1

Option 2

Option 3

Diverted extension

Intrusion and forced release

Option 1

Option 2

Busy external line

Intrusion on a busy external line

Supervise long distance calls

Abbreviated Numbers

Common Abbreviated Numbers

Individual Abbreviated Numbers

Program Individual Abbreviated Number

Dial-by-Name

Program Dial-by-Name

Phone Book

During Calls

Group Listening

From handset to handsfree

From handsfree to handset

Mute

Transfer

Option 1

Option 2

Transfer to a busy extension

Callback

Conference

Option 1

Option 2

Individual Hold

Individual Hold and monitor

Operator hold

Serial calls

Call Ordering

Dial tone ordering

Call ordering on line

Call ordering off line

Reserve a line

Call Metering