Ericsson DIALOG 4220 User Manual

Dialog 4220 Lite/Dialog 4222 Office

System Telephones for MD110 Communication System

User Guide

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EN/LZT 103 60 R2A

Table of Contents

Welcome ..........................................................4

Description ....................................................... 6

Free Seating (optional) ....................................15

Incoming Calls ............................................... 16

Outgoing Calls ...............................................19

During Calls ....................................................33

Call Forwarding .............................................. 39

Absence Information (optional) ....................... 51

Messages ......................................................53

Group Features .............................................. 59

Other Useful Features ..................................... 62

Settings ..........................................................69

Accessories ...................................................82

Installation ......................................................88

Troubleshooting .............................................. 97

Glossary ......................................................... 98

Index .............................................................. 99

Tab le of Co nt en ts

3Dialog 4220 Lite/Dialog 4222 Office

Welcome

Welcome to the user guide for the Dialog 4220 Lite and Dialog 4222 Office system telephones in the Ericsson MD110 Communication System. It is a state-of-the-art business communications system. Its alliance of features and facilities effectively improves communications for virtually any kind of organization.

There is a line of telephones designed for easy use in every situation to take full advantage of these advanced features and facilities.

Function descriptions that do not include speaking in the handset, are described off-hook, if nothing else is stated. Instead of pressing the Clear key, you can always replace the handset.

Some markets use differing codes for some functions. In this guide, all functions are described using the most common code. The markets and their differing code is shown as a side note.

The user guide describes the facilities of the Dialog 4220 Lite and Dialog 4222 Office system telephones as they are programmed at delivery from the factory. There may be some differences in the way your phone is programmed. Please consult your system administrator if you need further information.

The latest version of this user guide can also be downloaded from:

http://www.ericsson.com/enterprise/library/manuals.shtml

If you would like to practise the handling of the phone, you can try the “Ericsson Enterprise End User Training On Telephones”, available at:

http://ericsson.tripnet.se/learngatestore/courses/EndUser/ Usertool/index.htm.

To start practising, select the option “Ericsson Enterprise eLearning”, and then select your type of phone.

Note Dialog 4220 Lite and Dialog 4222 Office are system telephones, i.e. they can only be used for an Ericsson private branch exchange that supports these types of phones.

Dialog 4220 Lite/Dialog 4222 Office4

Welcome

Copyright

All rights reserved. No parts of this publication may be reproduced, stored in retrieval systems, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without prior written permission of the publisher except in accordance with the following terms.

When this publication is made available on Ericsson media, Ericsson gives its consent to downloading and printing copies of the content provided in this file only for private use and not for redistribution. No parts of this publication may be subject to alteration, modification or commercial use. Ericsson will not be liable for any damages arising from use of an illegal modified or altered publication.

Warranty

ERICSSON MAKES NO WARRANTY OF ANY KIND WITH REGARD TO THIS MATERIAL, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Ericsson shall not be liable for errors contained herein nor for incidental or consequential damages in connection with the furnishing, performance or use of this material.

Declaration of conformity

Hereby, Ericsson Enterprise AB, declares that this telephone, is in conformity with the essential requirements and other relevant provisions of the European R&TTE directive 1999/5/EC.

Details to be found at: http://www.ericsson.com/sdoc.

5Dialog 4220 Lite/Dialog 4222 Office

Description

Dialog 4220 Lite/4222 Office phones

Dialog 4220 Lite Dialog 4222 Office

2 6

12 11

3 4

2 6

12 11

3 4

Note: The functions available on each model vary. If any

functions differ or are unavailable, this will be indicated in the relevant section of the user guide.

1 Display (Dialog 4222 Office only)

2x20 characters. See section “Display information” on page 12.

2 Programming

See section “Settings” on page 69.

3Callback

For indicating/activating Callback. See section “When you receive a

busy tone” on page 23. The feature can be removed or moved to

another programmable function key by your system administrator.

Dialog 4220 Lite/Dialog 4222 Office6

4 Diversion (Follow-me)

For indicating/activating and deactivating Diversion (Follow-me). See section “Call Forwarding” on page 39. The feature can be removed or moved to another programmable function key by your system administrator.

5 Programmable function keys

To program numbers or functions, see section “Programming of

function keys” on page 69.

6Transfer

For transffering calls, see section “During Calls” on page 33.

7 Triple Access Line

For handling calls. Line 1 and 2 are available both for incoming and outgoing calls. Inquiry can only be used for outgoing calls.

8 Microphone (Dialog 4222 Office only)

Used for handsfree conversation.

9Clear

To disconnect calls or exit a function. Can always be pressed instead of replacing the handset.

10 Headset key

To handle headset calls and activate Headset Preset. See section “Headset (optional)” on page 83.

Description

11 Loudspeaker on/off

a. To activate Group listening. See section “During Calls” on

page 33.

b. To activate handsfree conversation (Dialog 4222 Office only).

See section “During Calls” on page 33.

c. To activate Loudspeaker Preset (Dialog 4222 Office only).

See section “Headset Preset” on page 84.

12 Mute

a. To switch the microphone on or off during a call. See section

“Mute” on page 34.

b. To switch off the ring signal in idle mode or when ringing. See

sections “Mute ring signal” on page 76 and “Silent ringing” on page 76.

13 Volume control

To change the volume. See section “Settings” on page 69.

14 Loudspeaker

7Dialog 4220 Lite/Dialog 4222 Office

Description

15 Handset

Supplied with hearing aid function as standard. An extra handset can be connected, see section “Accessories” on page 82.

Please note: The handset may attract and retain small metal objects in the earcap region.

16 Pull-out leaf for easy guide (optional)

See section “Pull-out leaf (optional)” on page 86.

17 Key panel (optional, Dialog 4222 Office only)

With 17 programmable keys. One panel can be connected. See section “Key panel (optional)” on page 82. Use the Designation Card Manager to make and print your own key panel designation cards, see below.

18 Designation card

Use the DCM (Designation Card Manager) to make and print your own designation cards. DCM is included on the Telephone Toolbox CD for MD110 Communication System or it can be downloaded from: http://www.ericsson.com/enterprise/library/manuals.shtml

For more information, please contact your Ericsson Enterprise certified sales partner.

Dialog 4220 Lite/Dialog 4222 Office8

Lamp indications

Description

ÕÔ ÖÔ ÖÔ ÕÔ

Extinguished lamp The function is not active.

Steady light

Slowly flashing lamp The line (or function) is put on hold.

Rapidly flashing lamp An incoming call.

Light with short breaks Ongoing call.

The function is active or multiple represented line is busy.

9Dialog 4220 Lite/Dialog 4222 Office

Description

Dial tone

Special dial tone

Ringing tone or queue tone

Busy tone

Congestion tone

Number unobtainable tone

Tones and signals

The following different tones and signals are sent from the exchange to your phone.

Tone characteristics

The tones shown in this section are the most used tones worldwide. Many markets use a differing tone for one or more situations.

Call waiting tone

Intrusion tone

Conference tone every 15 seconds (to all parties)

Verification tone

Warning tone, expensive route

Dialog 4220 Lite/Dialog 4222 Office10

Internal ring signal

External ring signal

Recall signal

(Callback reminder)

Description

Ring signals

Three different ring signals inform you about the type of the incoming call. The signals shown in this section are the most used signals worldwide. Many markets use signals that are adapted for the local standards. If you get a signal that is not described or you cannot identify, ask your system administrator.

11Dialog 4220 Lite/Dialog 4222 Office

Description

Display information

Notes:

The display is only available on the 4222 Office phone.

There are two versions of display texts, an earlier and a later version. Both versions are shown in this section.

The order in which the date is stated is system dependent.

The display gives you feedback information such as time and date, traffic state and connected phone numbers. The following displays show examples of the different states your phone is in.

For the later display text version:

When an information ends with three dots (...), this means that the system is working or waiting for your action. When an information ends with an exclamation mark (!), this means that no further action is possible.

Idle phone (idle mode)

When your phone is idle, the upper row shows general information. The lower row shows your extension number. In the example below, the extension number is 2222.

Earlier version:

14:25 12FEB 2001 2222

Later version:

14:25 12Feb 2001 2222

Dialog 4220 Lite/Dialog 4222 Office12

Description

Outgoing call

When you make an outgoing call on your phone, the upper row shows the traffic state and the lower row shows the dialed number.

Earlier version:

CALLING 22 2 2

Later version:

Calling... 22 2 2

If the called party´s phone is diverted, the upper row shows the dialed number and Diversion information. For the later version, the Diversion symbol.

Earlier version:

3333 DIV DIR. 55 55

> is

Later version:

3333 >Direct 55 55

The dialed number (3333) is directly diverted to number 5555.

13Dialog 4220 Lite/Dialog 4222 Office

Description

Incoming call

When you receive an incoming call, the upper row flashes the calling party´s extension number.

3333

If a diverting extension is calling, the upper row shows the Diversion information. The calling party´s number is flashing on the lower row. For the later version,

Earlier version:

4444 DIV DIR. 2222

Later version:

4444 >Direct 2222

Number 2222 has dialed number 4444 and the call is directly diverted to you.

> is the Diversion symbol.

Choice of language (optional)

One of the following languages can be chosen to be used for the display information on your phone.

Digit 0–9 = the language code:

0 English 1 French 2 German 3 Spanish 4 Italian 5__________6 _________ 7 _________ 8 _________ 9 _________

Note: By default 5-9 are programmed for English. To be changed locally to other languages.

To choose a language:

*08* Dial.

( 0– 9) Enter the language code.

#í Press.

Dialog 4220 Lite/Dialog 4222 Office14

Free Seating (optional)

The Free Seating function is used for persons who have an office extension number but no phone set of their own. For example, flexible office workers, persons mostly working outside the office, etc. As a Free Seating user and working from the office, you logon to any free phone set that temporarily will be assigned with your extension number and your system authorities.

To log on

*11* Dial.

z* Enter the authorization code and press.

Free Seating (optional)

z# Enter your phone number and press. í Press to finish the procedure.

The display shows your phone number.

To log off

#11# Dial.

í Press to finish the procedure.

15Dialog 4220 Lite/Dialog 4222 Office

Incoming Calls

Answer calls

A ring signal and a flashing lamp indicate an incoming call.

On Line 1

Normally you will receive calls on Line 1.

u Lift the handset.

On any other Line key

u Lift the handset.

ÖÔ Line Press the flashing Line key.

Handsfree

(Dialog 4222 Office phone only).

ÖÔ Line Press the flashing Line key.

You are connected to the caller via the loudspeaker and the microphone.

í Press to terminate a handsfree call.

Dialog 4220 Lite/Dialog 4222 Office16

On another extension

You can answer a call to a phone in another room:

uz Call the ringing extension.

8 Press.

Notes:

You can also press On hold/Pick-up (function key preprogrammed by you).

Incoming Calls

France, press

4; Sweden, press 6

Answer a second call during an ongoing call

If your phone is preprogrammed with a Free on 2nd key, you can receive another call, if this function is activated.

Free on 2nd Ô Press to activate/deactivate.

When Free on 2nd is active the lamp is lit.

Note: Function key preprogrammed by your system administrator.

You have an ongoing call on Line 1, when Line 2 flashes to indicate a new incoming call:

ÖÔ Line 2 Press to answer.

The first call is put on hold.

ÖÔ Line 1 Press to switch back to the first call.

The second call is put on hold. You are connected to the first caller.

í Press to terminate the connected call.

17Dialog 4220 Lite/Dialog 4222 Office

Incoming Calls

Call Waiting

If the calling party has activated Call Waiting, you can receive a second call even if Free on 2nd is not activated.

To answer the waiting call:

í Press to terminate the connected call.

Your phone will ring to announce the waiting call.

ÖÔ Line Press the flashing Line key to receive the new call.

Do not disturb, DND

When you activate DND, calls to your extension are not indicated. Outgoing calls can be made as usual.

DND Ô Press to activate or deactivate DND.

Note: Function key preprogrammed by your system administrator. You can also use the procedure below.

*27# Dial to activate,

Special dial tone.

#27# dial to deactivate.

í Press to finish activation/deactivation.

Note: If your phone is programmed with “Multiple Directory Diversion and Do not disturb” (ask your system administrator), DND is ordered and cancelled simultaneously on all lines. This function is only available in newer versions of the exchange.

Dialog 4220 Lite/Dialog 4222 Office18

Outgoing Calls

Make calls

How to make internal and external calls:

u Lift the handset and proceed depending on call type:

Internal calls

z Dial the extension number.

External calls

0 Press the digit or digits to get an external line.

Dial tone.

Note: The particular digit or digits used in your office, e.g.

0 or 00.

z Dial the external number.

d or í Replace the handset or press to end the call.

Note: If you receive a queue tone when the digit or digits to get an external line are dialed (optional function Least Cost Routing is used in the system), keep waiting. Once a line becomes free you will receive a dial tone. If a warning tone is heard, the selected line is marked “Expensive”.

19Dialog 4220 Lite/Dialog 4222 Office

Outgoing Calls

Handsfree

(Dialog 4222 Office phone only).

z Dial the number.

You are connected via the loudspeaker and the microphone.

í Press to terminate a handsfree call.

Note: You can make your calls faster by using common Speed Dialing numbers and by using your own programmed function keys. See section “Speed Dialing” on

page 27.

Number presentation restriction

If you do not want your name and number to be displayed to the person you are calling, you can use the following procedure.

Notes:

This function is only available in newer versions of the exchange, and it might be blocked for use on your extension (programmed by your system administrator).

The number presentation restriction is only valid for the ongoing call, i.e. the procedure has to be repeated the next time you want to use it.

*42# Dial and wait for a new dial tone.

z Dial the number.

Instead of your name and number, the display on the called phone shows

Anonymous.

Dialog 4220 Lite/Dialog 4222 Office20

Individual external line

To make a call on a specific external line:

*0* Dial.

z# Dial the individual external line number and press.

Outgoing Calls

z Dial the digit or digits to get an external line and the external

number.

Last External Number Redial

When you initiate an external call the system automatically stores all the dialed digits, irrespective of whether the call was successful or not.

u Lift the handset.

*** Dial to repeat the stored number.

The last external number is automatically redialed.

Notes:

You can also press Last Number Redial (function key preprogrammed by you).

Finland and Sweden, dial

* * 0

21Dialog 4220 Lite/Dialog 4222 Office

Outgoing Calls

Save external number

When you make an external call, you can save the number in order to redial the same number easily. Any previously saved number is erased.

To save an external number:

Redial Ô Press before you finish the call.

Note: Function key preprogrammed by your system administrator.

Redial number

u Lift the handset.

Redial Ô Press to redial the number.

Note: Function key preprogrammed by your system administrator.

Dialog 4220 Lite/Dialog 4222 Office22

When you receive a busy tone

If you call an extension and receive a busy tone, or get no answer, or all external lines are busy, you can use any of the following methods:

Callback

If a called extension is busy or there is no answer:

6 Press.

It can take a couple of seconds before the procedure is executed.

Notes:

You can also press: Callback (function key preprogrammed by you).

Outgoing Calls

France, Finland and Sweden, press

d Replace the handset to finish procedure.

You are called back (recall ring signal) when the ongoing call is finished or the next time a new call is finished. You have to answer within eight seconds, otherwise the Callback service is cancelled. While waiting for the Callback, you can make and receive calls as usual.

u Lift the handset when you are called back.

The system calls the extension.

Note: Callbacks can be activated on several extensions at the same time. Callbacks from additional lines will recall on Line 1.

23Dialog 4220 Lite/Dialog 4222 Office

Outgoing Calls

If all external lines are busy (after dialing the digit or digits to get a line):

6 Press.

Notes:

You can also press: Callback (function key preprogrammed by you).

France, Finland and Sweden, Press

z# Dial the external number and press.

d Replace the handset to finish procedure.

When an external line becomes free you will be called back (recall ring signal). You have to answer within eight seconds, otherwise the Callback service is cancelled. While waiting for the Callback, you can make and receive calls as usual.

u Lift the handset when you are called back.

The system calls the external number.

Note: Only one Callback can be activated on a busy external line. Callbacks from additional lines will recall on Line 1.

Cancel any single Callback

#37*z Dial and enter the extension number.

Note: To cancel a single Callback on a specific external line, dial the digit or digits to get a line instead of the extension number.

#í Press.

Cancel all Callbacks

#37# Dial.

í Press.

Dialog 4220 Lite/Dialog 4222 Office24

Activate Call Waiting

If you urgently wish to contact a busy extension or external line, you can notify by a Call Waiting signal.

5 Press.

Notes:

You can also press: Call Waiting (function key preprogrammed by you).

Outgoing Calls

France and Finland, Press

Keep handset off hook. When the called extension or the external line becomes free, it will be called automatically.

Note: The Call Waiting function might be blocked for use on your extension (programmed by your system administrator). If Call Waiting is not allowed you will continue to receive a busy tone.

Intrusion on a busy extension

You can intrude on an ongoing call on a busy extension.

6; Sweden, Press 4

4 Press.

Notes:

You can also press: Intrusion (function key preprogrammed by you).

France and Sweden, Press

Before the Intrusion is executed a warning tone is sent to the parties in the ongoing call. A three party call is established and a warning tone is heard.

Note: The warning tone might be disabled for your system. The Intrusion function might be blocked for use on your extension (programmed by your system administrator). If Intrusion is not allowed, you will continue to receive a busy tone.

25Dialog 4220 Lite/Dialog 4222 Office

Outgoing Calls

Intrusion on a busy external line

You can intrude on an ongoing call on a busy external line.

*44*z Dial and enter the individual external line number.

#z Press and dial the digit or digits to get an external line.

Busy tone.

4 Press.

Notes:

You can also press: Intrusion (function key preprogrammed by you).

France and Sweden, Press

Before the Intrusion is executed a warning tone is sent to the parties in the ongoing call. A three party call is established and a warning tone is heard.

Bypass

If this function is allowed from your extension, you can bypass an;

activated Diversion, activated Follow-me or activated Absence information on a specific extension.

*60*z Dial and enter the extension number.

# Press and wait for answer.

Dialog 4220 Lite/Dialog 4222 Office26

Outgoing Calls

Speed Dialing

Common Speed Dialing numbers

By using common Speed Dialing numbers, you can make calls simply by pressing a few keys. The common Speed Dialing numbers consist of 1–5 digits and are stored in the exchange (by your system administrator).

uz Lift the handset and dial the common Speed Dialing number.

Individual Speed Dialing numbers

You can program up to ten frequently used phone numbers on the digit keys 0–9 and use them as individual Speed Dialing numbers (if this function is allowed).

Note: In Finland, up to nine numbers, keys 1–9.

To u s e :

**( 0– 9) Dial and press the relevant digit.

Note: Finland, dial

To program and alter individual Speed Dialing numbers:

* * ( 1 – 9 ); Sweden, dial ( 0 – 9 ) #.

*51*( 0– 9) Dial and press the selected digit.

Note: Finland, dial

* 5 1 * ( 1 – 9 ).

*z Press and dial the phone number.

#í Press.

Note: The programmed number may consist of a maximum of 20 digits plus dial tone from the public network.

*, which indicates the second

27Dialog 4220 Lite/Dialog 4222 Office

Outgoing Calls

To erase one programmed number:

#51*( 0– 9) Dial and press the selected digit.

Note: Finland, dial

#í Press.

To erase all programmed numbers:

#51# Dial.

í Press.

Dial by a function key

Both functions and phone numbers can be programmed on a function key. To program a key, see section “Programming of

function keys” on page 69.

Head office Ô Press the function key.

This function key is preprogrammed by you.

# 5 1 * ( 1 – 9 )

Dialog 4220 Lite/Dialog 4222 Office28

Authority

Data privacy

Data privacy allows you to make a call without any disturbances, i.e. Intrusion. This function is automatically cancelled when the call is finished.

To o r d e r :

u Lift the handset.

*41#z Dial and enter the number.

Outgoing Calls

29Dialog 4220 Lite/Dialog 4222 Office

Outgoing Calls

Authorization code, common (optional)

If you are assigned to use a common authorization code (1 to 7 digits) you can temporarily change any used phone within the exchange to the authority level connected to this code. You can use the code for one call only or you can open the phone to some calls and lock it when leaving the phone.

To use for a single call:

*72* Dial.

z# Enter authorization code and press.

Verification tone.

z Dial the digit or digits to get an external line and the external

number.

To open an extension for some calls:

#73* Dial.

z# Enter authorization code and press.

Verification tone.

To lock an extension:

*73* Dial.

z# Enter authorization code and press.

Verification tone.

Dialog 4220 Lite/Dialog 4222 Office30

+ 72 hidden pages

Ericsson DIALOG 4220 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Welcome

Copyright

Warranty

Declaration of conformity

Description

Dialog 4220 Lite/4222 Office phones

Lamp indications

Tones and signals

Display information

Free Seating (optional)

Incoming Calls

Answer calls

Answer a second call during an ongoing call

Do not disturb, DND

Outgoing Calls

Make calls

Number presentation restriction

Individual external line

Last External Number Redial

Save external number

When you receive a busy tone

Bypass

Speed Dialing

Authority