Ericsson Dialog 4186 High User Manual

Dialog 4186 High

Analog Telephone for Ericsson MX-ONE™ communication system

User Guide

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Title

EN/LZT 103 007 R1A
© Ericsson Enterprise AB 2005

Table of Contents

Welcome ..........................................................4

Description ....................................................... 6

Free Seating ................................................... 13

Incoming Calls ...............................................14

Outgoing Calls ...............................................17

During Calls ....................................................32

Phonebook ....................................................38

Call Forwarding ..............................................44

Absence Information ...................................... 54

Messages ...................................................... 56

Group Features .............................................. 59

Other Useful Features .....................................61

Settings ..........................................................67

Accessories ................................................... 80

Installation ......................................................82

Troubleshooting ..............................................86

Glossary .........................................................87

Index .............................................................. 88

Table of Contents

3Dialog 4186 High

Welcome

Welcome

Welcome to the user guide for the Ericsson Dialog 4186 High. This
guide describes the available features of the telephone when it is
connected to an Ericsson MX-ONE™ communication system.

The functions and features available with this telephone are
designed for easy use in all different telephone handling situations.

The user guide describes the functions and features of the
Ericsson Dialog 4186 High as it is programmed at delivery from
the factory. There may be some differences in the way your phone
is programmed. Please consult your system administrator if you
need further information.

Some markets use differing codes for some features. In this guide
they are described using the most common code.

The latest version of the user guide can be downloaded from:

http://www.ericsson.com/enterprise/library/manuals.shtml

Disposal of the product

Your product should not be placed in municipal waste. Please check
local regulations for disposal of electronic products.

Dialog 4186 High4

Welcome

Copyright

All rights reserved. No parts of this publication may be reproduced,
stored in retrieval systems, or transmitted in any form or by any
means, electronic, mechanical, photocopying, recording or
otherwise, without prior written permission of the publisher except
in accordance with the following terms.

If this publication is made available on Ericsson media, Ericsson
gives its consent to downloading and printing copies of the content
provided in this file only for private use and not for redistribution. No
parts of this publication may be subject to alteration, modification
or commercial use. Ericsson will not be liable for any damages
arising from use of an illegal modified or altered publication.

Warranty

ERICSSON MAKES NO WARRANTY OF ANY KIND WITH
REGARD TO THIS MATERIAL, INCLUDING, BUT NOT LIMITED
TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE. Ericsson shall not be
liable for errors contained herein nor for incidental or consequential
damages in connection with the furnishing, performance or use of
this material.

Declaration of Conformity

Hereby, Ericsson Enterprise AB, S-131 89 Stockholm,
declares that this telephone is in conformity with the essential
requirements and other relevant provisions of the R&TTE
directive 1999/5/EC.

Details to be found at:

http://www.ericsson.com/sdoc

5Dialog 4186 High

Description

Description

23

21

1

22

2 3 4 5

6 7 8 9

18

16

17

24

13

14

15

10

11

12

19

20

(bottom side)

Dialog 4186 High6

1 Display

2x24 characters. Indicates call duration and date and time. See
section “Display information” on page 10.

2Alarm

Set, confirm or view an alarm. See section “Alarm Clock” on
page 61.

3 Scroll left

Scroll left in redial memory, menus and Phonebook.

4 Scroll right

Scroll right in redial memory, menus and Phonebook.

5 Phonebook

Access the Phonebook. See section “Phonebook” on page 38.

6Program

a. Activate the programming mode.
b. Show the duration of the last incoming call. See section “Call

Timer” on page 37.

Description

7Delete

a. Delete the last entry. Also used as backspace.
b. Cancel an alarm. See section “Alarm Clock” on page 61.

8Pause

Insert a pause if you have to wait for dial tone. Also used to snooze
an alarm. See sections “Wait for dial tone” on page 18, “Pause

length” on page 75 and “Alarm Clock” on page 61.

9Redial

Last number redial. The 20 last dialed numbers are stored for
redialling. See section “Last Number Redial” on page 19.

10 Message Waiting lamp

A flashing light indicates a waiting message. See section
“Messages” on page 56.

11 Programmable keys (function keys)

Ten keys for storing frequently used numbers. You can store two
numbers per key (first level and second level). See sections “Dial by

a function key” on page 26 and “Set the number of programmable
keys” on page 73.

12 Microphone

Used for handsfree conversation.

7Dialog 4186 High

Description

13 Mute

a. Switch microphone on or off. See section “Mute” on page 33.
b. Switch off the ring signal in idle mode or when ringing. See

sections “Silent ring” on page 16 and “Mute ring signal” on
page 16.

14 Loudspeaker on/off

Switch loudspeaker on or off. See section “During Calls” on
page 32.

15 Headset key

Activate headset. See section “Headset (optional)” on page 80.

16 R-key

Used for example to make an inquiry, to transfer a call or to
establish a conference, see section “During Calls” on page 32.

Note: Sometimes it is required to change the flash time for
the R-key, see section “Flash time” on page 74.

17 Volume control

Adjust the volume. See section “Handset, headset and

loudspeaker volume” on page 67.

18 Loudspeaker

19 Prog On/Off switch

Enable or disable the program key. See section “Enable/Disable

function key programming” on page 79.

20 Message Waiting switch

Switch Message Waiting indication on or off. Also used to reverse
the polarity in case of crossed line cables. See section “Message

Waiting indication” on page 79.

21 Data port

Used to connect a modem, PC or other phone equipment.

22 Handset

Supplied with hearing aid feature as standard.

Please note: The handset can attract and trap small metal
objects in the earcap region.

Dialog 4186 High8

23 Power adapter connection

24 Designation card

Use the DCM (Designation Card Manager) to make and print your
own designation cards. DCM is included on the Enterprise
Telephone Toolbox CD or it can be downloaded from:

http://www.ericsson.com/enterprise/library/manuals.shtml

For more information, please contact your Ericsson Enterprise
certified sales partner.

Description

9Dialog 4186 High

Description

Display information

The display gives you visual feedback on all actions that you
perform. The following pages show examples of information
displays from different telephone states. The size of the display is
2x24 characters.

Idle phone (idle mode)

When your phone is idle, the upper line shows your extension
number (if programmed, see section “Tele p hone I D” on page 72).
The lower line shows the date and the time.

4455

01-15 10:38

Note: You can set different formats for the date and time,
see section “Date and Time” on page 70.

During a call

During a call, the display shows the Call Timer on the upper line to
the right. If you initiated the call, the dialed number will appear on
the second line to the right:

4455 00:02:15

0-00460812345678

During programming

The display helps you during programming and shows the
activated menu, for example:

HEADSET PRESET

Dialog 4186 High10

Tones and signals

The following different tones and signals are sent from the
exchange to your phone.

Tone characteristics

The tones shown in this section are the most used tones
worldwide. Many markets use a differing tone for one or more
situations.

Dial tone

Special dial tone

Ring tone or queue tone every 4 seconds

Description

Busy tone

Congestion tone

Number unobtainable tone

Call waiting tone

Intrusion tone

Conference tone every 15 seconds (to all parties)

Verification tone

Warning tone, expensive route

11Dialog 4186 High

Description

Internal ring signal

External ring signal

Recall signal

(Callback reminder)

Ring signals

Three different ring signals inform you about the type of the
incoming call. The signals shown in this section are the most used
signals worldwide. Many markets use signals that are adapted for
the local standards. If you get a signal that is not described or you
cannot identify, ask your system administrator.

Dialog 4186 High12

Free Seating

Free Seating

The Free Seating feature is used for persons who have an office
extension number but no phone set of their own. For example,
flexible office workers, persons mostly working outside the office,
etc. As a Free Seating user and working from the office, you logon
to any free phone set that will be temporarily assigned with your
extension number and your system authorities.

To log on

u Lift the handset.

*11* Dial.

z* Enter the authorization code and press.

z# Enter your phone number and press.

d Replace the handset to finish the procedure.

The display shows your phone number.

Note: An earlier version of the Free Seating feature uses
another procedure: To log on, dial

To log off

* 1 0 * extension No. #.

u Lift the handset.

#11# Dial.

d Replace the handset to finish the procedure.

Note: An earlier version of the Free Seating feature uses
another procedure: To log off, dial

# 1 0 #.

13Dialog 4186 High

Incoming Calls

Incoming Calls

Answer calls

A ring signal indicates an incoming internal or external call. You can
see the duration of incoming calls, see section “Call Timer” on
page 37.

Note: To answer calls via the headset, see section
“Headset (optional)” on page 80.

To answer an incoming call:

u Lift the handset.

Handsfree

 Press without lifting the handset.

You are connected to the caller via the loudspeaker and
microphone.

ÄÂ Press to terminate a handsfree call.

On another extension

You can answer a call to another extension from any phone in your
office.

uz Lift the handset and call the ringing extension.

You rec e ive busy tone.

8 Press.

Note: France, press

4; Sweden, press 6

Dialog 4186 High14

Answer a second call

A call waiting tone will inform you, during a conversation, that a
second call is waiting. You have two options.

Option 1:

Finish the ongoing call:

d Replace the handset.

The new call will be signalled on your phone.

u Lift the handset to receive the new call.

Option 2:

Ask the party you are speaking with to wait:

Incoming Calls

¸d Press and replace the handset.

The waiting call will be signalled on your phone.

u Lift the handset to receive the new call.

After finishing the new call:

d Replace the handset.

Your first call will be signalled on your phone.

u Lift the handset to receive the first call again.

15Dialog 4186 High

Incoming Calls

Mute ring signal

If the phone rings at an inconvenient moment:

É Press to suppress the ringing.

The ring signal will silence. The Loudspeaker key is flashing and the
display shows:

4455 RINGER OFF

01-15 10:38

Note: When a headset is connected, both the
Loudspeaker key and the Headset key are flashing.

The display will toggle between

INCOMING CALL. When the calling party hangs up, the Mute

key lamp flashes and the display steadily shows
the phone is set for Silent ring (see below).

Press any key to turn the ring signal on again.

Silent ring

If you do not want to be disturbed by the ring signal but still want to
be able to answer an incoming call, you can switch off the ring
signal.

RINGER OFF and

É Press to switch off the ring signal.

The display shows
to indicate silent ringing. The ring signal will automatically be
switched on the next time you lift the handset or press any key.

Do not disturb, DND

When you activate DND, calls to your extension are not shown.
Outgoing calls can be made as usual.

RINGER OFF, and the Mute key lamp flashes

RINGER OFF, i.e.

*27# Dial to activate.

#27# Dial to deactivate.

d Replace the handset to finish activation/deactivation.

Special dial tone.

or.

Dialog 4186 High16

Outgoing Calls

Make calls

Notes:

To make calls via the headset, see section “Headset

(optional)” on page 80.

Outgoing Calls

You can see the duration of outgoing calls, see section “Call

Timer” on page 37.

How to make internal and external calls.

u Lift the handset and dial either:

z An extension number to make an internal call.

Or:

0z The digit or digits to get an external line and the external

number.

Note: The digit or digits used for external call access,

depend on the configuration of the system.

d Replace the handset to end the call.

Notes:

You can make your calls more quickly, using Common
Speed Dialing numbers and by programming your own
Speed Dialing numbers, see section “Speed Dialing” on
page 24.

If you receive a queue tone when dialing the digit or digits
to get an external line (if the feature Least Cost Routing is
used in the system), keep waiting. Once a line becomes
free, you will receive a dial tone. If a warning tone is heard,
the selected line is marked “Expensive”.

17Dialog 4186 High

Outgoing Calls

Handsfree

With the handset on hook.

 Press without lifting the handset.

z Dial the number.

You are connected to the caller via the loudspeaker and
microphone.

ÄÂ Press to terminate a handsfree call.

Wait for dial tone

Sometimes it is necessary to wait for a new dial tone after dialing
the prefix digit when making an external call. In such situations, you
must store the pause for a new dial tone into the number:

° Press.

Note: You can program the length of a pause, see section
“Pause length” on page 75.

Number presentation restriction

If you do not want your name and number to be displayed to the
person you are calling, you can use the following procedure.

Notes:

This feature might be blocked for use on your extension
(preprogrammed by your system administrator).

The number presentation restriction is only valid for the
ongoing call, i.e. the procedure has to be repeated the next
time you want to use it.

u Lift the handset.
*42# Dial and wait for a new dial tone.

z Dial the number.

Your name and number is not indicated on the called person´s
display.

Dialog 4186 High18

Individual External Line

To make a call on a specific external line:

u Lift the handset.

*0* Dial.

z# Dial the individual external line number and press.

z Dial the digit or digits to get an external line and the external

number.

Outgoing Calls

Last Number Redial

When you initiate a call (internal or external) the phone
automatically stores all the dialed digits, irrespective of whether the
call was successful or not.

Your phone stores the last 20 dialed numbers. The call position and
the Call Timer record for each number is also stored. Stored
numbers can consist of maximum 24 digits. If you have dialed the
same number more than one time, this number will only be saved
once.

The last dialed number is always the first one that appears in the
display when you press the Redial key, for example:

POS 1 00:02:15

0-00460812345678

POS 1 means that the number is stored at the first position.

Note: To redial a number that incorporates a pause for a
new dial tone, you must indicate to the telephone where in
the number it must pause and wait for the new dial tone. To
do this, press the Pause key at the proper place in the
number. See section “Wait for dial tone” on page 18.

µ Press.

u Lift the handset to redial the number.

The display shows the last dialed number. If you are looking for
another number, use the Scroll keys to find the required number.

19Dialog 4186 High

Outgoing Calls

Last External Number Redial

When you initiate an external call the system automatically stores all
the dialed digits, irrespective of whether the call was successful or
not.

Note: To redial a number that incorporates a pause for a
new dial tone, you must indicate to the telephone where in
the number it must pause and wait for the new dial tone. To
do this, press the Pause key at the proper place in the
number. See section “Wait for dial tone” on page 18.

u Lift the handset.

*** Press to redial the last dialed external number.

Note: Finland and Sweden, dial

* * 0

When you receive a busy tone

If you call an extension and receive a busy tone or get no answer or
all external lines are busy you can use these methods:

Callback

If a called extension is busy or there is no answer:

6 Press.

It can take several seconds before the procedure is executed.

Note: France, Finland and Sweden, press

d Replace the handset to finish the procedure.

You are called back (recall ring signal) when the ongoing call is
finished or the next time a new call is finished. You have to answer
within eight seconds, otherwise the Callback service is cancelled.

5

u Lift the handset when you are called back.

The system calls the extension.

Note: Callbacks can be activated on several extensions at
the same time.

Dialog 4186 High20

If all external lines are busy (after dialing the digit or digits to get a
line):

6 Press.

Outgoing Calls

Note: France, Finland and Sweden, press

z# Dial the external number and press.

d Replace the handset to finish the procedure.

When an external line becomes free, you will be called back (recall
ring signal). You have to answer within eight seconds, otherwise the
Callback service is cancelled.

u Lift the handset when you are called back.

The system calls the external number.

Note: Only one Callback can be activated on a busy
external line.

Cancel any single Callback

u Lift the handset.

#37* z Dial and enter the extension number.

Note: To cancel a single Callback on a specific external line,
dial the digit or digits to get a line instead of the extension
number.

5

#d Press and replace the handset.

u Lift the handset.

#37# Dial.

d Replace the handset.

Cancel all Callbacks

21Dialog 4186 High

Outgoing Calls

Activate Call Waiting

If you urgently wish to contact a busy extension or external line, you
can notify the extension by a call waiting signal.

5 Press.

Keep the handset off hook. When the called extension or the
external line becomes free, it will be called automatically.

Intrusion on a busy extension

You can intrude on an ongoing call on a busy extension.

4 Press.

Before the Intrusion is executed, a warning tone is sent to the
parties in the ongoing call. A three party call is established and a
warning tone is heard.

Note: France and Finland, press

Notes:

The Call Waiting feature might be blocked for use on your
extension (preprogrammed by your system administrator).

If Call Waiting is not allowed you will continue to receive a
busy tone.

Note: France and Sweden, press

6; Sweden, press 4

8

Notes:

The warning tone might be disabled for your system.

The Intrusion feature might be blocked for use on your
extension (preprogrammed by your system administrator).

If Intrusion is not allowed, you will continue to receive a busy
tone.

Dialog 4186 High22

Intrusion on a busy external line

You can intrude on an ongoing call on a busy external line.

*44* z Dial and enter the individual external line number.

#z Press and dial the digit or digits to get an external line.

Busy tone.

4 Press.

Outgoing Calls

Note: France and Sweden, press

Before the Intrusion is executed, a warning tone is sent to the
parties in the ongoing call. A three party call is established and a
warning tone is heard.

Notes:

The warning tone might be disabled for your system.

The Intrusion feature might be blocked for use on your
extension (preprogrammed by your system administrator).

If Intrusion is not allowed you will continue to receive a busy
tone.

8

Bypass

If this feature is allowed from your extension, you can bypass an;

activated Diversion, activated Follow-me or activated Absence
information on a specific extension.

u Lift the handset.

*60* z Dial and enter the extension number.

# Press and wait for answer.

23Dialog 4186 High

Outgoing Calls

Speed Dialing

Common Speed Dialing numbers

By using common Speed Dialing numbers, you can make calls
simply by pressing a few keys. The common Speed Dialing
numbers consist of 1–5 digits and are stored in the exchange (by your
system administrator).

uz Lift the handset and dial the common Speed Dialing number.

Individual Speed Dialing numbers

You can program up to ten frequently used phone numbers on the
digit keys 0–9 and use them as individual Speed Dialing numbers (if
this feature is allowed).

Note: In Finland, up to nine numbers, keys 1–9.

To us e :

u Lift the handset.

** ( 0– 9) Dial and press the relevant digit.

Note: Finland, dial

To program or change individual Speed Dialing numbers:

* * ( 1 – 9 ); Sweden, dial ( 0 – 9 ) #.

u Lift the handset.

*51* ( 0– 9) Dial and press the selected digit.

Note: Finland, dial

* 5 1 * ( 1 – 9 ).

*z Press and dial the phone number.

The digit or digits to get an external line, must be added before
external phone numbers.

#d Press and replace the handset.

Note: The programmed number may consist of a
maximum of 20 digits plus
dial tone from the public network.

*, which indicates the second

Dialog 4186 High24

To erase one programmed number:

u Lift the handset.

#51* ( 0– 9) Dial and press the selected digit.

Outgoing Calls

Note: Finland, dial

# 5 1 * ( 1 – 9 )

#d Press and replace the handset.

To erase all programmed numbers:

u Lift the handset.

#51# Dial.

d Replace the handset.

25Dialog 4186 High

Outgoing Calls

Dial by a function key

You can program and activate directory numbers (extensions and
Common Speed Dialing numbers) on the programmable keys.

It is possible to store up to 20 numbers (two numbers/key) and the
number can consist of maximum 24 digits. See section “Set the

number of programmable keys” on page 73.

u Lift the handset.

Wait for dial tone.

Head Office î Press to make a call (preprogrammed).

Note: To dial a number that is stored on the second level,
press the preprogrammed key twice.

Program

Notes:

Make sure that the programming slide switch is set to the
“Prog On” position. See section “Enable/Disable function

key programming” on page 79.

The Message Waiting key is treated as a normal
programmable key.

Program a directory number on the programmable keys:

² Press.
î Press a programmable key.

Note: To store a number on the second level, press the
programmable key twice.

If a number is already stored, it is displayed (example):

DIAL-BY-NAME KEY

0-00460812345678

z

Dial the number.

You can use any directory number, e.g. a Common Abbreviated
Number or a colleague’s extension number. You can also store a
pause (multiple pauses possible), the R-key feature or any
procedure that contains

* or #.

Dialog 4186 High26

A previously stored number is automatically erased. If you want to
erase a number, press the Delete key repeatedly and save without
a telephone number.

To store a number that incorporates a pause for a new dial tone,
see section “Wait for dial tone” on page 18.

³² Press to save and exit.

Notes:

You can remove the transparent cover in order to write the
names beside the keys.

Use the DCM (Designation Card Manager) to make and
print your own designation cards. DCM is included on the
Enterprise Telephone Toolbox CD or it can be downloaded
from:

http://www.ericsson.com/enterprise/library/manuals.shtml

Outgoing Calls

For more information, please contact your Ericsson
Enterprise certified sales partner.

Checking stored numbers

To see a programmed directory number on a programmable key:

² Press.
î Press a programmable key.

Note: If your phone is set up for 20 numbers; One press will
display the number on the first level, a double press will
display the number on the second level.

³² Press to save and exit.

27Dialog 4186 High

Outgoing Calls

Authority

Data privacy

Data privacy allows you to make a call without any disturbances,
i.e. Intrusion. This feature is automatically cancelled when the call is
finished.

To orde r:

u Lift the handset.

*41# z Dial and enter the number.

Dialog 4186 High28

Authorization code, common

If you are authorized to use a common authorization code (1 to 7
digits) you can temporarily change any phone used within the
exchange to the authority level connected to this code. You can
use the code for one call only or you can open the phone to some
calls and lock it when leaving the phone.

To use for a single call:

u Lift the handset.

*72* Dial.

z# Enter authorization code and press.

Verification tone.

Outgoing Calls

z Dial the digit or digits to get an external line and the external

number.

To open an extension for several calls:

u Lift the handset.
#73* Dial.

z# Enter authorization code and press.

Verification tone.

To lock an extension:

u Lift the handset.

*73* Dial.

z# Enter authorization code and press.

Verification tone.

29Dialog 4186 High

Outgoing Calls

Authorization code, individual

If you are authorized to use an individual authorization code (1 to 7
digits, affiliated to your own extension) you can lock your own
extension to a common authority level, e.g. when out of the office.
You can also temporarily change any other phone used within the
exchange to the same authority level as you have on your own
phone. The individual code can be changed from your own
extension.

To lock your phone:

u Lift the handset.

*76* Dial.

z# Enter authorization code and press.

Verification tone.

To make calls with your authority level when your phone is locked:

u Lift the handset.

*75* Dial.

z# Enter authorization code and press.

Verification tone.

z Dial the digit or digits to get an external line and the external

number.

To open your phone:

u Lift the handset.
#76* Dial.

z# Enter authorization code and press.

Verification tone.

Dialog 4186 High30

To assign your own authority level to another phone:

u Lift the handset.

*75* Dial.

z* Enter authorization code and press.

Verification tone.

z# Dial your own extension number and press.

Verification tone.

z Dial the digit or digits to get an external line and the external

number.

Outgoing Calls

To change your individual authorization code:

u Lift the handset.

*74* Dial.

z* Enter old authorization code and press.

z# Enter new authorization code and press.

Verification tone.

31Dialog 4186 High

During Calls

During Calls

Group listening (loudspeaking)

This feature lets other people in your room listen to your phone
conversation. You speak in the handset while the other party´s
voice is heard on the loudspeaker.

During an ongoing conversation:

 Press to switch between loudspeaker and handset.

When the key lamp is lit, the other party´s voice can be heard on
the loudspeaker.

Note: You can adjust the volume, see section “Settings” on
page 67.

To finish a group listening call:

ÄÂd Press and replace the handset.

Group listening is cancelled and the call is ended.

From loudspeaking to handsfree

d Replace the handset.

Handsfree conversation.

From handsfree to loudspeaking

u Lift the handset and press.

Dialog 4186 High32

Handsfree

Âd Press and replace the handset.

Handsfree conversation.

ÄÂ Press to end the call.

From handsfree to handset

u Lift the handset.

Conversation via the handset.

During Calls

Mute

You have an ongoing conversation.

É Press to switch the microphone on or off.

All microphones (handset, headset and handsfree) are deactivated.
When the lamp lights, the caller will not be able to hear the
conversation near to your phone.

Call Waiting

If you hear the call waiting tone during an ongoing conversation,
another person is trying to contact you.

To terminate the ongoing call and answer the waiting call:

d Replace the handset to finish the ongoing call.

The waiting call is signalled on your phone.

u Lift the handset to answer the new call.

Note: The Call Waiting feature might be blocked for use on
your extension (preprogrammed by your system
administrator).

33Dialog 4186 High

During Calls

Inquiry

You have an ongoing conversation and you would like to make an
Inquiry to an internal or external party.

¸ Press.

Dial tone. The first call is put on hold.

z Call the third party.

When the other party answers, you can switch between the calls
(Refer back), Transfer the call, create a Conference or end one of
the calls.

2 Press to return to the first call.

Note: Sweden, press

Refer Back

2 Press to Refer back to the other party.

The party you talk to is put on hold, the other party is connected.

Note: Sweden, press

Transfer

You want to transfer an ongoing call.

¸ Press.

Dial tone.

z Call the third party.

You can transfer the call before answer or wait for an answer.

R

R

d Replace the handset.

The ongoing call is transferred.

Note: If you have put more than one call on hold, the last
call that was put on hold will be transferred. If the dialed
extension is busy or Transfer is not allowed, your phone will
ring again.

Dialog 4186 High34

Conference

With this procedure you can include up to seven parties in a
conference. Only the conference leader can admit participants.
During the conference, a tone will be heard every 15 seconds.

Note: The conference tone might be disabled for your
system.

You have an ongoing conversation and want to establish a phone
conference. You will become the conference leader.

¸ Press.

z Call the third party.

Wait for answer.

During Calls

3 Press to establish a conference.

Repeat the procedure to include other persons to the
conference.

d Replace the handset to leave the conference.

Note: A tone is heard each time a participant enters or
leaves the conference. When the conference leader leaves
the conference, the conference will continue with the other
included parties. The conversation is changed back to a
normal two party connection when there are only two
parties left.

35Dialog 4186 High

During Calls

Hold

You can temporarily put the ongoing call on hold. Calls put on hold
can be resumed on your own or on another phone.

¸d Press and replace the handset.

To resume the call on your own extension:

u Lift the handset.

To resume the call on another extension:

u Lift the handset.

z Call the extension where the call was put on hold.

8 Press.

Note: France, press

4; Sweden, press 6

Dialog 4186 High36

During Calls

Call Timer

Your phone displays the duration of incoming and outgoing calls.
You can turn the Call Timer on or off, see section “Enable/Disable

the Call Timer” on page 76.

Outgoing calls

When you make an outgoing call, the Call Timer starts after 10
seconds, showing the duration of your call in the upper right line,
for example:

4455 00:02:15

0-00460812345678

When the call is finished the duration is displayed for 15 seconds.

Note: If you enter additional digits after the initial 10
seconds, the timer will not restart.

Additionally, the dialed number is stored in the Last Number
memory, see section “Last Number Redial” on page 19.

Incoming calls

When you answer an incoming call, the Call Timer will start after the
connection has been established.

If you want to see the duration of your last call (idle mode):

² Press to view the call duration.

The call duration is shown in the upper right line, for example:

4455 00:02:15

01-15 10:38

³² Press to exit.

37Dialog 4186 High

Phonebook

Phonebook

Your phone is equipped with a Phonebook where you can store up
to 50 entries (names and numbers). You can consult and change
the Phonebook via the Phonebook key.

The Phonebook lists all names in alphabetical order. You can freely
add, delete, and edit names and numbers in the Phonebook.

Make a call via the Phonebook

± Press.

The display shows the first Phonebook entry (example):

PHIL COLLINS

0-00440155512345

z Press the key which has the first letter of the name you are

looking for.

How to write text, see section “Write text and numbers” on
page 39.

If you are looking for another entry:

¯or · Press to search the Phonebook.

When the display shows the desired entry:

uor  Lift the handset or press to make the call.

Note: If a headset is connected to your phone, you can
also press the Headset key.

Dialog 4186 High38

Write text and numbers

The following describes how to write text and numbers, which is
useful when you edit the names and numbers in the Phonebook.

Example (to write SMITH):

The marked character is selected after a time out or when another
key is pressed. When you have entered programming mode:

7777 Press for S.

6 Press for M.

444 Press for I.

8 Press for T.

Phonebook

44 Press for H.

³²

Press when the name is complete.

Control keys

While entering a name or a number you can use the following keys
for control and navigation:

¯or · Press to move the cursor one step to the right or left.

1 Press to enter a space.

° Press to enter a pause in a number.

See section “Wait for dial tone” on page 18.

® Press to correct a wrong entry.

Note: Deletes the entire entry if held longer.

39Dialog 4186 High

Phonebook

Special characters

Use the keypad to enter letters and characters. Press a key once
for the first letter or character, twice for the second, three times for
the third, etc. The most common letters are printed above each key
on the phone. All the available letters and characters are shown in
the following table:

Number of times to press the key

Phone

key

1
2ABCÅÄÆÇ2
3DEFÈÉ3
4GHI4
5JKL5
6 MNOÑÖØÒ6
7PQRS
8TUVÜÙ8
9WXYZ9
0

*

##

12345678

Space

-.1

β

7

0

*

Example special characters:

8 To e n ter Ü p ress 8 (four times).

1time result T
2 times result U
3 times result V
4 times result Ü

Dialog 4186 High40

Add a name and a number to the
Phonebook

In idle mode:

² Press.
± Press.

The display shows:

ALPHANUMERIC DIRECTORY

³² Press.

The display is cleared, showing no digits or characters.

Phonebook

NEW ENTRY

z Enter the number.

The number may have up to 24 digits.

³² Press.

z Enter a name.

The name entry may have up to 24 characters. How to write text,
see section “Write text and numbers” on page 39.

After the number and name have been entered, the display shows
the complete entry (example):

0-00440155512345
PHIL COLLINS

³² Press to save.
³² Press to exit programming mode.

¯or · Press to continue programming in the Phonebook.

or.

41Dialog 4186 High

Phonebook

Change a name and a number in the
Phonebook

In idle mode:

² Press.
± Press.

· Press one time.

The display shows:

ALPHANUMERIC DIRECTORY

EDIT OR DELETE ENTRIES

Note: You can toggle between

EDIT OR DELETE ENTRIES and EXIT by using the

Scroll keys.

NEW ENTRY,

³² Press.

The display shows the first record (alphabetical order).

¯or · Press to select an entry.

³² Press to edit the entry.

¯or · Press to move the cursor to the edit position.

z ³² Edit the number and press.

¯or · Press to move the cursor to the edit position.

z ³² Edit the name and press to save.

How to write text, see section “Write text and numbers” on
page 39.

³² Press to exit programming mode.

¯or · Press to continue programming in the Phonebook.

or.

Dialog 4186 High42

Delete a name and a number from the
Phonebook

In idle mode:

² Press.
± Press.

· Press one time.

The display shows:

ALPHANUMERIC DIRECTORY

EDIT OR DELETE ENTRIES

Phonebook

Note: You can toggle between

EDIT OR DELETE ENTRIES and EXIT by using the

Scroll keys.

NEW ENTRY,

³² Press.

The display shows the first record (alphabetical order).

¯or · Press to select an entry.

® Press to delete the entry.

³² Press to exit programming mode.

or.

¯or · Press to continue programming in the Phonebook.

43Dialog 4186 High

Call Forwarding

Call Forwarding

Diversion

If you do not want to be disturbed or will be out of the office, you
can have all calls to your extension diverted to a preprogrammed
answering position. During Diversion you will hear a special dial
tone. You can still make calls as usual.

Diversion can be made direct, on no answer, on busy or to another
information service facility.

Order Direct Diversion from your own extension

The call can be diverted to an individual position or up to three pre­determined common answering positions (depending on the type
of the incoming call). Preprogrammed by your system
administrator.

u Lift the handset.
*21# Dial.

Note: U.K., dial

d Replace the handset.

Note: Diversion can also be ordered and cancelled from
the answering position, use the same procedure as in
section “Internal Follow-me” on page 47.

* 2 #

Dialog 4186 High44

Cancel Direct Diversion from your own extension

u Lift the handset.

#21# Dial.

Call Forwarding

Note: U.K., dial

d Replace the handset.

Note: Diversion can also be ordered and cancelled from
the answering position, use the same procedure as in
section “Internal Follow-me” on page 47.

Diversion when there is no answer

u Lift the handset.

*211# Dial to order.

Note: Finland and Norway, dial

d Replace the handset.

The incoming call is diverted after 3 signals.

To cancel:

# 2 #

* 6 1 #

u Lift the handset.

#211# Dial to cancel.

Note: Finland and Norway, dial

d Replace the handset.

# 6 1 #

45Dialog 4186 High

Call Forwarding

Diversion when caller receives a busy tone

u Lift the handset.

*212# Dial to order.

Note: Finland and Norway, dial

d Replace the handset.

To cancel:

u Lift the handset.

#212# Dial to cancel.

Note: Finland and Norway, dial

d Replace the handset.

* 6 7 #

# 6 7 #

Dialog 4186 High46

Internal Follow-me

All calls to your extension are diverted to another extension of your
choice (within the private network). During Follow-me you will hear
a special dial tone. You can still make calls as usual.

Order from your own extension

u Lift the handset.

*21* z Dial and enter the answering position number.

Call Forwarding

Note: U.K., dial

* 2 * No.

#d Press and replace the handset.

Cancel from your own extension

u Lift the handset.

#21# Dial.

Note: U.K., dial

# 2 #

d Replace the handset.

Redirect from answering position

If you are in another room, you can still answer your calls by
forwarding them to the extension where you are.

u Lift the handset.

*21* z Dial and enter your own extension number.

*z Press and enter the Diversion number.

#d Press and replace the handset.

Note: U.K., dial

Calls are diverted to the answering position.

Note: Internal Follow-me must be ordered from your own
extension before you can redirect from answering position.

* 2 * No.

47Dialog 4186 High

Call Forwarding

Cancel from answering position

u Lift the handset.

#21* z Dial and enter your own extension number.

Note: U.K., dial

# 2 * No.

#d Press and replace the handset.

External Follow-me

If external Follow-me is allowed, you can have all calls to your
extension diverted to an external number of your choice. A special
dial tone will be heard. You can still make calls as usual.

Order

u Lift the handset.

*22# z Dial and enter the digit or digits to get an external line and

enter the external number.

#d Press and replace the handset.

u Lift the handset.

#22# Dial.

d Replace the handset.

Cancel

Dialog 4186 High48

Call Forwarding

Personal Number

With this feature you can be reached on your normal office phone
number even if you are in another room, out of the office or at
home, etc.

Depending on the functionality of your office exchange, you can
have either one individual single search profile or you can choose
between five individual search profiles (optional).

A search profile can be designed to fit the situation, i.e. in the office,
traveling, at home, etc. Both internal or external phone numbers
can be used in a profile.

Your search profile is programmed or modified by your system
administrator. See section “To design and order your search

profiles” on page 50.

When the feature is activated, incoming calls are transferred to your
selected phones or to back-up services in the order you choose. If
an answering position in the profile is busy, the call can be
transferred to another predefined position in the profile.

You can handle the profiles from your own office phone. How to do
this is described here (an operator can also assist you).

You can also use any of the Personal Assistant applications, if
available. Contact your system administrator for more information.

49Dialog 4186 High

Call Forwarding

To activate or change to another profile from your office
phone

u Lift the handset.

*10* Dial.

( 1– 5) Press the search profile digit.

#d Press and replace the handset.

Note: When another party is included in the activated
profile, a colleague or an operator, etc., always remember
to inform them about your absence. If you have a Voice Mail
application that is included in the activated profile, always
update your greeting with Absence Information.

To cancel from your office phone

u Lift the handset.

#10# Dial.

d Replace the handset.

To design and order your search profiles

The search profiles are installed or changed by your system
administrator. In order to set up your profiles, copy the setting form,
fill in your new or changed profiles and give it to your system
administrator.

Note: If a profile handling application is connected to your
system, you can edit profiles via your Intranet. See separate
instructions for the application.

Dialog 4186 High50

Call Forwarding

Important notes when designing your search profiles:

• Avoid ring times longer than 45 seconds for your profiles.
Usually the caller hangs up after 3-6 ring signals. If you need a

longer ring time, the maximum time is 60 sec.

• Consider the time you need to react and answer on each
answering position in your profile.

You might need up to 15 seconds to react and answer a call on
a desk or cordless phone and 20–25 seconds for a mobile
phone.

• There must be an answering position at the end of every profile
(Voice Mail or operator/secretary).

If not, calls might end up unanswered.

• Consider what should happen while you are busy on a phone.
The available options are:

– Diversion to Voice Mail (if available)

– Diversion to the operator

• If an answering machine, a fax or other answering device is
used as an early answering position, it might interrupt the
searching.

Disconnect the answering device, or design the ring times so
they do not affect the searching.

• If your system admits just one single personal profile, design the
profile only with your 2–3 most frequently used positions.

If you add more numbers, there is a risk that the caller hangs up
before a latter position is called.

• If your system admits 1–5 personal profiles, design the different
profiles to fit your most frequently used positions.

Make sure you use as few answering positions as possible for
each profile. Profile examples:

–In office

–At home

–Traveling

– Absent/not reachable

51Dialog 4186 High

Call Forwarding

Example:

How to fill in your setting form for search profiles:

Profile 1 In office

Search
order

1Desk 1234 10
2Cordless 5234 15
3 Voice Mail

* Examples: Desk, Cordless, Mobile, External, Voice Mail, Operator, etc.

Profile 2 At home

Search
order

1 External 222222 20
2 Mobile [phone]
3 Voice Mail

Type of telephone or
Answering position* Telephone number

Type of telephone or
Answering position* Telephone number

Ring time
(seconds)

Ring time
(seconds)

Dialog 4186 High52

Setting form for search profiles

Name:
Department:
Telep hone N o:
Account:

Profile 1 ..........................

Search
order

1
2
3
4

* Examples: Desk, Cordless, Mobile, External, Voice Mail, Operator, etc.

Type of telephone or
Answering position* Telephone number

Call Forwarding

Ring time
(seconds)

Profile 2 ..........................

Search
order

1
2
3
4

Type of telephone or
Answering position* Telephone number

Profile 3 ..........................

Search
order

1
2
3
4

Type of telephone or
Answering position* Telephone number

Profile 4 ..........................

Search
order

1
2
3
4

Type of telephone or
Answering position* Telephone number

Ring time
(seconds)

Ring time
(seconds)

Ring time
(seconds)

Profile 5 ..........................

Search
order

1
2
3
4

Type of telephone or
Answering position* Telephone number

Ring time
(seconds)

53Dialog 4186 High

Absence Information

Absence Information

The absence information is used to inform callers why you are
absent and when you will return. If you are authorized, you can also
enter absence information for another extension from your own
extension.

Order

Example: Back on September 15 (=0915).

u Lift the handset.

*23* Dial.

( 0– 9) Enter the absence code.

Note: The absence codes consist of one digit which

depends on the system connected to the exchange.
Contact your system administrator regarding the available
absence codes.

*0915 Press and enter the date (MMDD) or time (HHMM) of your

return.

Notes:

If no return time or date is needed, th is step ca n be skipped.

The order in which the date is stated is system dependent.

#d Press and replace the handset.

Dialog 4186 High54

Cancel

u Lift the handset.

#23# Dial.

d Replace the handset.

The programmed information is erased.

Order for another extension

u Lift the handset.

*230* Dial.

Absence Information

z* Dial the extension number and press.

( 0– 9) Enter the absence code.

*0915 Press and enter the date or time of the other person's return.

#d Press and replace the handset.

Cancel for another extension

u Lift the handset.

#230* Dial.

z# Dial the extension number and press.

Note: If the special dial tone is received, the authorization
code for the other extension is required. Add the code and
press

# before replacing the handset.

d Replace the handset.

55Dialog 4186 High

Messages

Messages

Manual Message Waiting (MMW)

If the called extension does not answer, you can send a Message
Waiting signal to that extension (if this feature is allowed). When
there is a message waiting for you, the message lamp is flashing,
and you will hear a special dial tone after lifting the handset.

Answer

u Lift the handset.

z Dial the number to your message retrieval center (e.g.

operator) and ask for your message.

Note: If the number to your message retrieval center has

been programmed on the key with the Message Waiting
lamp, you can also press that key.

Cancel MMW at your own extension

u Lift the handset.

#31# Dial.

d Replace the handset.

Dialog 4186 High56

Order MMW to another extension

u Lift the handset.

*31* Dial.

z Dial the extension number.

#d Press and replace the handset.

Cancel MMW to another extension

u Lift the handset.

Messages

#31* Dial.

z Dial the extension number.

#d Press and replace the handset.

57Dialog 4186 High

Messages

Voice Mail (optional)

You may be connected to a Voice Mail application, contact your
system administrator for more information and see separate
instructions for the application.

The Voice Mail application allows you to leave a voice message to
the caller when you are unable to answer calls, e.g. when out of
office, in a meeting, etc. The caller can then leave a message in
your mailbox. When back in your office you can enter your mailbox
and listen to the received messages.

If you use the Personal Number feature, it is recommended to
program Voice Mail as the last answering position for all search
profiles.

Dialog 4186 High58

Group Features

Group Features

Group Call-pick-up

People working in a team can have their phones programmed by
their system administrator to form Call-pick-up groups.

In a Call-pick-up group, any member can answer any individual call
to group members.

u Lift the handset.

8 Press to answer.

Notes:

One Call-pick-up group can serve as an alternative to
another group. Calls to the alternative group can only be
answered when there are no calls to your own group.

Finland and Sweden, press

0

59Dialog 4186 High

Group Features

Group Hunting

As a member of a group of extensions that is called by a common
number, you can temporarily leave the group.

u Lift the handset.

*21* z Dial and enter your own extension number.

Note: U.K., dial

* 2 * No.

#d Press and replace the handset.

To re-en t e r t h e group

u Lift the handset.

#21# Dial.

Note: U.K., dial

# 2 #

d Replace the handset.

If you are authorized, you can divert all calls to a group, to another
extension or to another group:

u Lift the handset.

*24* Dial.

z* Dial the number of the group to be diverted and press.

z

#d Press and replace the handset.

u Lift the handset.
#24* Dial.

z

#d Press and replace the handset.

Dial the extension number of the new anwering position.

To cancel the Diversion:

Dial the number of the group that has been diverted.

Dialog 4186 High60

Other Useful Features

Other Useful Features

Alarm Clock

If you want the phone to remind you, of a meeting for example, you
can use the integrated Alarm Clock feature.

Program an alarm

In idle mode:

² Press.
¹ Press.

The display shows the current setting (example):

ALARM SET 00:02:15

The date and time format of the alarm depends on the date and
time settings. For more information, see section “Date and Time”
on page 70.

z

Enter the month, day, hour, and minutes for the alarm.

You can only change the number at the cursor position. When you
have entered a number (0-9) the cursor goes to the next position
automatically.

01-15 10:38

Note: If no alarm has been set, the default date- and time
is displayed (01-01 12:00).

Note: To program a daily alarm, set the date to 00-00.

61Dialog 4186 High

Other Useful Features

In case of a typing error:

¯or ·

³² Press to save and exit.

¹ Press.
® Press.

z

Use the Scroll keys to move the cursor and re-enter digit.

To indicate that an alarm has been set, an “
line on the left:

4455
A 01-15 14:00

Delete a programmed alarm

In idle mode:

The alarm is cancelled and the phone returns to idle mode.

A” appears in the lower

Check alarm status

¹ Press.

The display shows the date and time for the current alarm setting.

¹ Press again to finish the procedure.

The phone returns to idle mode.

Dialog 4186 High62

Confirm alarm

When an alarm occurs, you will hear a special alarm signal and the
display and all key lamps flash rapidly.

° Press to snooze the alarm.

The alarm is repeated 2 times at 5 minute intervals.

or.

¹ Press to turn the alarm off.

You can also press any key except the Pause key.

Notes:

If an alarm occurs during programming, the programming is
terminated, the phone returns to idle mode and all changes
are discarded.

Other Useful Features

If an alarm occurs when your phone rings, the alarm signal
will have priority.

If no key is pressed to confirm an alarm, the snooze feature
is automatically activated.

A daily alarm is re-activated directly after it has been
confirmed (or snoozed three times).

63Dialog 4186 High

Other Useful Features

Account code

This feature is used to charge a call to an account number or to
prevent unauthorised calls from your phone. The account code can
have 1 to 15 digits.

u Lift the handset.

*61* Dial.

Note: Finland and Norway, dial

* 7 1 *

z# Dial the account code and press.

Dial tone.

z Dial the digit or digits to get an external line and the external

number.

Ongoing external call

When used to charge a call it is also possible to connect an
ongoing external call to an account code. During the call:

¸d Press and replace the handset to put the call on hold.

*61* Dial.

Note: Finland and Norway, dial

* 7 1 *

z# Dial the account code and press.

Dial tone.

u Lift the handset to resume the call put on hold.

Dialog 4186 High64

General Deactivation

The following features can be simultaneously cancelled:

• Callback (all Callbacks are cancelled).

• Diversion/Internal and External Follow-me.

• Manual Message Waiting/Message Diversion.

• Do not disturb.

Order

u Lift the handset.

#001# Dial.

Other Useful Features

d Replace the handset.

Night Service

When the exchange is in Night Service mode, all your incoming
calls to the operator are transferred to a selected extension or
group of extensions. The exchange has two different Night
Service modes:

Common Night Service

All incoming calls to the operator are transferred to one specific
extension. Answer the call in the normal way.

Individual Night Service

Selected external calls to the operator are transferred to one
specific extension. Answer the call in the normal way.

65Dialog 4186 High

Other Useful Features

Hot line

Ask your system administrator if you require this feature.

Delayed Hot line

When the handset of the delayed Hot line phone is lifted, a Call
Duration is started. If no digit is pressed before time out, a call is
automatically generated to a specific extension or external line. If a
digit is pressed before Time out, the phone works as an ordinary
phone.

Direct Hot line

The same feature as described above, but with no delay. Only Hot
line calls can be placed from this line. To be used e.g. as alarm
phone, door phone etc.

Alarm extension

An extension can be preprogrammed by your system administrator
as an Alarm extension. A call to an Alarm extension obtains
automatic Intrusion if the extension is busy. Up to seven calling
parties may be connected at the same time.

Emergency mode

In the event of an emergency, the operator can set the exchange
into Emergency mode, during which only preprogrammed
extensions are permitted to make calls.

Dialog 4186 High66

Settings

Settings

The Dialog 4186 phone is equipped with a couple of setting
options, you can for instance set and adjust a personal volume and
ring signal.

Handset, headset and loudspeaker
volume

There are three separate volume settings, one for the handset, one
for the headset and one for the loudspeaker. Use the Volume keys
to adjust the volume of the handset, headset or loudspeaker during
a call.

• Adjust the handset listening volume when the handset is off
hook.

• Adjust the headset listening volume when the headset is
activated.

• Adjust the loudspeaker volume when dial tone is heard via the
loudspeaker.

ì Press to change the volume.

There are 8 steps from minimum to maximum level.

67Dialog 4186 High

Settings

Programming the ring signal

By programming, you can adjust the ring character and ring
volume. To change the ring character and volume, you have to
enter the programming mode.

Programming the ring volume

You can choose between four settings for the ring volume: auto,
low, medium and high.

Note: The default setting is
starts in a low volume, the third and fourth ring signal are in
a medium volume and the fifth and following signals are in
a high volume.

In idle mode:

AUTO. The AUTO ringing

² Press.

¯or · Select the RINGER VOLUME menu.

³² Press.

The display shows the current setting, for example:

RINGER VOLUME

AUTO

¯or · Select AUTO, LOW, MEDIUM or HIGH.

The phone rings with the selected volume.

³² Press to save and exit.

Dialog 4186 High68

Programming the ring character

You can choose between 10 different ring characters.

In idle mode:

² Press.

¯or · Select the RINGER CHARACTER menu.

³² Press.

The display shows the current setting, for example:

RINGER CHARACTER

0

Settings

Note: The default setting is 0.

¯or · Select a ring character.

The phone rings with the chosen ring character.

or.

z Enter a digit (0-9).

The phone rings with the chosen ring character.

³² Press to save and exit.

69Dialog 4186 High

Settings

Date and Time

Your telephone has a built in clock, which is displayed when the
handset is on-hook (idle mode). The flashing colon between hour
and minute indicates that the clock is running.

Note: A mains power failure longer than 2 minutes resets
the programmed date and time to the factory programmed
setting.

Programming date and time

In idle mode:

² Press.

¯or · Select the CLOCK menu.

³² Press.

The display shows the current setting, for example:

CLOCK

01-15 10:38

z

Enter the month, day, hour, and minutes.

You can only change the number at the cursor position. When you
have entered a number (0-9) the cursor goes to the next position
automatically.

Notes:

You always have to enter two digits at each cursor position.
For example, if you would like to program 1st of February
2004, 9 o’clock and five minutes, you have to enter: 02
(month), 01 (day), 09 (hour), and 05 (minutes).

If you enter a date that is not relevant (e.g. date 32), a
flashing letter indicates the mistake. You must enter a
correct value to be able to continue.

¯or ·

z

³² Press to save and exit.

In case of a typing error:

Use the Scroll keys to move the cursor and re-enter digit.

Dialog 4186 High70

Programming the time and date format

In idle mode:

² Press.

¯or · Select the CLOCK DISPLAY menu.

³² Press.

The display shows the current setting, for example:

CLOCK DISPLAY

01-15 10:38

Note: The default setting is 12-31 24:00.

Settings

¯or · Select a time and date format.

Five different time and date formats are available:

• MM-DD 24-hour mode (e.g. 12-31 24:00)

• MM-DD 12-hour mode (e.g. 12-31 12:00)

• DD-MM 24-hour mode (e.g. 31-12 24:00)

• DD-MM 12-hour mode (e.g. 31-12 12:00)

• Off - no time and date information is shown in the display

³² Press to save and exit.

71Dialog 4186 High

Settings

Telephone ID

You can program your phone with your extension number or your
name. This information is called Telephone ID and will appear in the
display´s upper line (left side).

In idle mode:

² Press.

¯or · Select the TELEPHONE ID menu.

³² Press.

The display shows the current setting, for example extension
number 4455:

TELEPHONE ID

4455

Note: By default there is no name or number. Only the
flashing cursor is shown.

z

Enter your telephone ID.

This can be your extension number, your name or any other
relevant information (maximum 12 digits or characters).
A previously stored number or name is automatically erased when
you enter a new character.

To edit a previously stored telephone ID, see section “Write text and

numbers” on page 39.

If you want to delete the entire telephone ID:

® Press until no characters are left.

³² Press to save and exit.

Dialog 4186 High72

Set the number of programmable keys

Your phone can store 10 or 20 numbers on the programmable
keys. If you set up your phone for 10 numbers, each
programmable key stores only one number (first level). If you
choose the 20 number option, you can program each key with two
numbers (first and second level).

To program directory numbers on the programmable keys, see
section “Dial by a function key” on page 26.

In idle mode:

² Press.

¯or · Select the 10 OR 20 MEM POSITIONS menu.

Settings

³² Press.

The display shows the current setting, for example:

10 OR 20 MEM POSITIONS

10

Note: The default setting is 10.

¯or · Press to toggle between 10 or 20 programmable keys.

Notes:

If you change the setting from 10 keys to 20 keys, all
previously programmed numbers are accessible by
pressing the key one time (first level).

If you change the key setting from 20 keys to 10 keys, the
second level numbers (accessed by double press) are not
deleted.

³² Press to save and exit.

73Dialog 4186 High

Settings

Flash time

The default flash time (timed break) is 100 ms, but some systems
require a different flash time for the R-key. A flash time between
0 and 999 ms can be set.

Note: Do not change the flash time without consulting your
system administrator first. An incorrect flash time can
disable the flash feature.

Changing flash time

In idle mode:

² Press.

¯or · Select the FLASH menu.

³² Press.

The display shows the current setting, for example:

FLASH

100

Note: The default setting is 100 ms. Valid entries are all
flash times between 0 and 999.

¯or · Press to select the required value.

Steps of 10 ms.

or.

z Enter the required value.

This way, you can set the flash time in precise steps of 1 ms.

³² Press to save and exit.

Dialog 4186 High74

Pause length

The default pause length of the “wait-for-dial-tone pause” is
1700 ms, but you may need another pause length when calling
another system. A pause length between 0 and 9999 ms can be
set.

Changing pause length

In idle mode:

² Press.

Settings

Note: Do not change the pause length without consulting
your system administrator first. An incorrect pause length
can disable the pause feature.

¯or · Select the PAUSE menu.

³² Press.

The display shows the current setting, for example:

PAUSE

1700

Note: The default setting is 1700 ms. Valid entries are all
numbers between 0 and 9999.

¯or · Press to select the required value.

Steps of 100 ms.

or.

z Enter the required value.

This way, you can set the pause length in precise steps of 1 ms.

³² Press to save and exit.

75Dialog 4186 High

Settings

Enable/Disable the Call Timer

You can turn the Call Timer in the display on or off. For more
information about the Call Timer, see section “Call Timer” on
page 37.

In idle mode:

² Press.

¯or · Select the CALL DURATION TIMER menu.

³² Press.

The display shows the current setting, for example:

CALL DURATION TIMER

ON

Note: The default setting is

ON.

¯or · Press to toggle between ON and OFF.

³² Press to save and exit.

Dialog 4186 High76

Settings

Headset Preset

By default, Headset Preset is automatically activated when you
connect a headset to the headset outlet on the telephone. When
the headset is disconnected, the feature will be automatically
deactivated.

Calls that are made via a function key are automatically connected
to the headset, there is no need to press the Headset key.

If you do not want to use Headset Preset when you use a headset
on your telephone, you must manually deactivate the feature.

Activate/Deactivate Headset Preset

In idle mode:

² Press.

¯or · Select the HEADSET PRESET menu.

³² Press.

The display shows the current setting, for example:

HEADSET PRESET

ON

Note: The default setting is

ON.

¯or · Press to toggle between ON and OFF.

³² Press to save and exit.

77Dialog 4186 High

Settings

Headset Ringing

Note: To use this feature, an optional headset must be
connected to your phone.

If this feature is activated, you will hear the first two incoming ring
signals as beeps in the headset. The 3rd and the following ring
signals are sent to the ringer as well.

Activate/Deactivate Headset Ringing

In idle mode:

² Press.

¯or · Select the HEADSET RINGING menu.

³² Press.

The display shows the current setting, for example:

HEADSET RINGING

ON

Note: The default setting is

ON.

¯or · Press to toggle between ON and OFF.

³² Press to save and exit.

Hearing aid compatibility

The telephone has a built-in inductive coupler for the hard-of­hearing. To use the telecoil in a hearing aid while telephoning,
switch the hearing aid into its T position.

Dialog 4186 High78

Settings

Message Waiting indication

Your incoming messages can be indicated by a rapidly flashing
Message key. It is possible that the line leads to the phone could be
twisted after installation (the Message Waiting LED will be on when
there is no Message Waiting signal and will go off when there is a
Message Waiting signal). To solve this problem there are three
possible settings for the Message Waiting indication:

• STD This setting should be used when no Message Waiting
indication is required. This is also the default setting upon
delivery.

• MW+. Use this position when Message Waiting indication is
required and the line cabling is straight.

• MW-. Use this position when Message Waiting indication is
required and the line cabling is twisted.

On the bottom side of your phone:

Slide the switch to the required position.

Enable/Disable function key
programming

It is possible to enable or disable programming of the function keys
using a switch. When the switch is set in the Off position,
programming is not possible (i.e. the memory content is locked).

On the bottom side of your phone:

Slide the switch to the required position.

79Dialog 4186 High

Accessories

Accessories

Headset (optional)

To install the headset, see section “Installation” on page 82. You
can adjust the volume of the headset, see section “Handset,

headset and loudspeaker volume” on page 67.

Í

ÏÍ

Í

ÏÍ

z

To learn more about the headset functionality, see also sections
“Headset Preset” on page 77 and “Headset Ringing” on page 78.

The following headset features are available:

Answer calls

Press to answer.

The Headset key lamp is turned on.

Press to terminate the headset call.

Make calls

Press and dial the number.

The Headset key lamp is turned on.

Press to terminate the call.

Dialog 4186 High80

From headset to handset

u Lift the handset.

From handset to headset

Press.

Í

The Headset key lamp is turned on.

Accessories

d

 Press.

Í

Replace the handset.

From headset to handsfree

From handsfree to headset

Press.

The Headset key lamp is turned on.

81Dialog 4186 High

Installation

Installation

Install cables

Handset cable to the left Handset cable to the right

You can put the cable to the handset into the notch underneath the
telephone. Install the cables into the correct outlets, i.e.:

• Cable to the exchange is plugged into “LINE”

• Handset cable is plugged into “HANDSET”

• Headset cable is plugged into “HEADSET”

• Power cable is plugged into “POWER”

• Modem or PC is plugged into “DATA PORT”

Note: For headset servicing and replacement, contact your
local service centre or retailer shop.

To change cables:

Use a screwdriver to unlock the stop, and remove the cable.

Dialog 4186 High82

Install stands and adapt telephone

Position high Position low

Installation

Press to fasten stand Release to remove stand

Install card

Use the Designation Card Manager to make and print your own
designation cards. DCM is included on the Enterprise Telephone
Toolbox CD or it can be downloaded from:

http://www.ericsson.com/enterprise/library/manuals.shtml

For more information, please contact your Ericsson Enterprise
certified sales partner.

83Dialog 4186 High

Installation

Wall mounting

The phone can be wall mounted without using a special console.
Useful for instance in conference rooms or public areas.

1 Use a screwdriver to remove the handset hook.

2 Turn the hook upside down and insert.

3 Use a screwdriver to remove the two plastic covers.

4 Drill wall holes according to measurements given here.

5 Place screws according to measurements and mount the

phone.

Dialog 4186 High84

Installation

Placing the telephone

• Do not place your telephone on sensitive surfaces. Use a
non-slippery pad to protect your furniture from possible
damage.

• Do not place your telephone near sources of extreme heat,
e.g. near the radiator.

• Make sure that the line cable isn´t creased.

Cleaning the telephone

Use a slightly moistened (not wet) soft cloth or an anti-static cloth
and wipe off the telephone carefully. Do not use rough cloth,
solvents or aggressive cleaning fluids. Any damages of the
telephone, that are caused by non-observance of these
instructions, are not part of the liability given by the manufacturer.

85Dialog 4186 High

Tro ub lesh oo ti ng

Troubleshooting

This section contains information on how to solve common
operational problems. Go through the following steps if you
encounter any problems. If this does not solve the problem,
contact your system administrator. If others have similar problems,
there may be a system error.

Fault check list

1. Make sure your telephone is connected to an analog line.

2. Read the Installation chapter.

Make sure that you have done everything correctly and that
everything is properly connected.

3. Disconnect all extra equipment.

If your telephone is working properly when done, the problem
lies in the extra equipment.

4. Connect a functioning telephone instead of the faulty
one.

If that telephone is working properly, the problem is probably in
your telephone, contact your system administrator.

5. Check for operational problems.

If operational problems are found, the problem is in the
telephone network, contact the local telephone service or the
local telephone company.

Dialog 4186 High86

Glossary

Glossary

Exchange Switch. Your telephone switching system, e.g. Ericsson

MD110 or Ericsson MX-ONE™ communication systems.

Idle mode The state your phone is in when nothing is activated; not

calling, not ringing, not diverted etc.

Least Cost Routing A function that automatically selects the cheapest way to

connect your external call (not necessarily the shortest
distance).

Speed Dialing number Abbreviated number or short number, used for making

frequently used numbers faster to dial.

Third party A third connection (person), which can be included in an

ongoing two person conversation. The connection can be
internal or external.

87Dialog 4186 High

Index

Index

A

Absence Information 54
Accessories 80

Headset 80
Account code 64
Add a name and a number to the
Phonebook 41
Alarm Clock 61
Alarm extension 66
Answer calls 14
Authority 28
Authorization code, common 29
Authorization code, individual 30

B

Bypass 23

C

Call Forwarding 44

Diversion 44

External Follow-me 48

Internal Follow-me 47

Personal Number 49
Call Timer 37
Call Waiting 22, 33
Callback 20
Change a name and a number in the
Phonebook 42
Cleaning the telephone 85
Common Speed Dialing numbers 24
Conference 35
Copyright 5

D

Data privacy 28

Date and Time 70
Declaration of Conformity 5
Delete a name and a number from the
Phonebook 43
Description 6
Dial by a function key 26
Display information 10
Disposal of the product 4
Diversion 44
Do not disturb, DND 16
During Calls 32

Call Waiting 33
Conference 35
Hold 36
Inquiry 34
Mute 33
Refer Back 34

During calls

Call Timer 37
Group listening (loudspeaking) 32
Handsfree 33
Handsfree to loudspeaking 32
Loudspeaking to handsfree 32
Transfer 34

E

Emergency mode 66
Enable/Disable the Call Timer 76
External Follow-me 48

F

Fault check list 86
Flash time 74
Free Seating 13

Dialog 4186 High88

Index

G

General Deactivation 65
Glossary 87
Group Call-pick-up 59
Group Features 59
Group Hunting 60
Group listening (loudspeaking) 32

H

Handset, headset and loudspeaker volume 67
Handsfree 33
Headset 80
Headset Preset 77
Headset Ringing 78
Hearing aid compatibility 78
Hold 36
Hot line 66

I

Incoming Calls 14

Answer calls 14

Silent ring 16
Incoming calls

Handsfree 14, 18
Individual External Line 19
Individual Speed Dialing numbers 24
Inquiry 34
Install cables 82
Install card 83
Install stands and adapt telephone 83
Installation 82

Cleaning the telephone 85

Install cables 82

Install card 83

Install stands and adapt telephone 83

Placing the telephone 85

Wall mounting 84
Internal Follow-me 47
Intrusion 22

L

Last External Number Redial 20
Last Number Redial 19

M

Make a call via the Phonebook 38
Make calls 17

Manual Message Waiting (MMW) 56
Message Waiting indication 79
Messages 56

Manual Message Waiting (MMW) 56
Voice Mail 58

Mute 33

N

Night Service 65
Number presentation restriction 18

O

Other Useful Features 61
Outgoing Calls 17

Dial by a function key 26
Last External Number Redial 20
Last Number Redial 19
Make calls 17
Wait for dial tone 18

Outgoing calls

Authority 28
Bypass 23
Call Waiting 22
Callback 20
Individual External Line 19
Intrusion 22
Number presentation restriction 18
Speed Dialing 24
When you receive a busy tone 20

P

Pause length 75
Personal Number 49
Phonebook 38

Add a name and a number 41
Change a name and a number 42
Delete a name and a number 43
Make call 38
Special characters 40

Write text and numbers 39
Placing the telephone 85
Programming the ring signal 68

R

Refer Back 34
Ring signals 12

89Dialog 4186 High

Index

S

Set the number of programmable keys 73
Setting form for search profiles 53
Settings 67

Date and Time 70
Enable/Disable the Call Timer 76
Flash time 74
Handset, headset and loudspeaker
volume 67
Headset Preset 77
Headset Ringing 78
Hearing aid compatibility 78
Message Waiting indication 79
Pause length 75
Programming the ring signal 68
Set the number of programmable keys 73

Telephone ID 72
Short numbers 24
Silent ring 16
Speed Dialing 24

T

Telephone ID 72
Tones and signals 11
Transfer 34
Troubleshooting 86

Fault check list 86

V

Voice Mail 58

W

Wait for dial tone 18
Wall mounting 84
Warranty 5
Welcome 4
When you receive a busy tone 20
Write text and numbers 39

Dialog 4186 High90

Ericsson is shaping the future of Mobile and Broadband Internet communications through its
continuous technology leadership. Providing innovative solutions in more than 140 countries,
Ericsson is helping to create the most powerful communication companies in the world.

Ericsson Enterprise AB
All rights reserved.
For questions regarding the product,
please contact your Ericsson Enterprise Certified Sales Partner.
Also visit us on http://www.ericsson.com/enterprise

© Ericsson Enterprise AB 2005

EN/LZT 103 007 R1A

Subject to alteration without prior notice.