Ericsson Dialog 3413 User Manual

IP Telephone Dialog 3413

BusinessPhone Communication Platform

User Guide

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Welcome

Welcome

Welcome to the User Guide for the IP telephone Dialog 3413 in the
BusinessPhone Communication Platform from Ericsson. The
BusinessPhone Communication Platform consists of:

• BusinessPhone 50

• BusinessPhone 128i

• BusinessPhone 250

The features described in this User Guide are related to version 5.1
of the BusinessPhone Communication Platform. Some might not
work in earlier versions of the system and/or might be protected by
a hardware dongle that has to be bought separately.

The User Guide describes the facilities of the BusinessPhone
Communication Platform and the IP phone with a factory defaults
programming. There may be some differences in the way your
phone is programmed.
Please consult system administrator if you need further information.

The latest version of this User Guide can also be downloaded from:

http://www.ericsson.com/enterprise/archive/manuals.shtml

Note: Dialog 3413 is an IP telephone conforming to the
H.323 standard, i.e. it can only be used with a local area
network (LAN) that supports this type of telephone.

Function descriptions that do not include speaking in the handset,
are described as off-hook, if nothing else is stated. Instead of
pressing the ”Clear-key”, you can always replace the handset.

ERICSSON MAKES NO WARRANTY OF ANY KIND WITH REGARD
TO THIS MATERIAL, INCLUDING, BUT NOT LIMITED TO, THE
IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR
A PARTICULAR PURPOSE. Ericsson shall not be liable for errors
contained herein nor for incidental or consequential damages in
connection with the furnishing, performance or use of this material.

Hereby, Ericsson Austria GmbH, A-1121 Vienna, declares that this
telephone, is in conformity with the essential requirements and
other relevant provisions of the R&TTE directive 1999/5/EC.

EN/LZTBS 151 345 R1A

© Ericsson Austria GmbH 2002

All rights reserved. No parts of this publication may be reproduced,
stored in retrieval system, or transmitted in any form or by any
means, electronic, mechanical, photocopying, recording or
otherwise, without prior written permission of the publisher.

BusinessPhone – IP Telephone Dialog 34132

Table of Contents

Description ....................................................... 4

Log On / Log Off ..............................................6

Incoming Calls ................................................. 7

Outgoing Calls ................................................. 9

During Calls ....................................................12

Call Forwarding ..............................................16

Information .....................................................22

Internal Messages .......................................... 25

Mailbox System .............................................. 30

Abbreviated Numbers ....................................34

Group Facilities ..............................................37

Other Useful Facilities .....................................40

Security .......................................................... 46

Least Cost Routing ........................................ 49

ISDN Facilities ................................................ 50

Settings and Programmable Functions ........... 52

Call List .......................................................... 58

Phone Book ................................................... 61

Tones and Signals .......................................... 65

Useful Hints ....................................................66

Installation ...................................................... 67

Troubleshooting .............................................. 70

Glossary ......................................................... 71

Index .............................................................. 73

Table of Contents

3BusinessPhone – IP Telephone Dialog 3413

Description

Description

1

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3

1 Alphanumeric display

2 Menu function keys

3 Programmable keys

3x40 characters. The first row displays the time and the date. The
second row indicates incoming call or connected number, etc. The
last row displays soft key information. Four angle tilt.

The functions depend on the traffic state. When you are requested
to “(see display)”, press the required key to access the function.

Storing numbers, program functions. Can be programmed as
speed dial keys, function keys, etc. See section “Program a

function on a programmable key” on page 57.

BusinessPhone – IP Telephone Dialog 34134

4Line

To initiate or receive calls.

5 Volume control

To adjust the ringing volume and the incoming speech volume for
the handset and loudspeaker.

6Mute

To switch the microphone on or off during a call. See section
“During Calls” on page 12.

7 Loudspeaker on/off

To enable hands free/loudspeaker connection.

8Clear

To disconnect calls or to clear the display in programming.

9 Handset with hearing aid function

Description

Please note: The handset may retain small metal objects
in the earcap region.

5BusinessPhone – IP Telephone Dialog 3413

Log On / Log Off

Log On / Log Off

To log on

After your phone has been installed and powered up, the following
log on screen will be displayed:

User not logged on! 12:11 12 May 2001
Enter extension number:

Settings Erase Log on

Note: An external 24 volt AC/AC adapter powers the
Dialog 3413 IP phone. The power must be connected to
the telephone before use. If the power fails, your IP phone
will not work.

z Log on Enter your extension number and press (see display)
z Log on Enter your password and press (see display)

If you do not know your password/extension number or a screen
other than the log on screen is displayed, contact your system
administrator. When log on is complete, this screen will be displayed.

12:11 12 May 2001

ANDREAS ANDERSEN 205

Log off Settings CallList PhoneBook

Note: This screen represents the display when the phone
is ready to place, receive calls, etc. (normal state).

Log off Press to log off (see display)

To log off

The log on screen is displayed.

BusinessPhone – IP Telephone Dialog 34136

Incoming Calls

Incoming Calls

A ringing signal and a flashing Line key lamp indicates an incoming
call.

Answer calls

u Lift the handset

Note: You can reject an incoming call by pressing
The rejected call is added to the call list, see section “Call

List” on page 58.

Handsfree

Line }h Press without lifting the handset

or

s Press without lifting the handset

You are connected to the caller via the loudspeaker and
microphone.

X Press to terminate a handsfree call

Reject.

7BusinessPhone – IP Telephone Dialog 3413

Incoming Calls

On another extension

You can answer a call to another extension from any phone in your
office.

uz Lift the handset and call the ringing extension

You receive busy tone.

6 Press

Answer a second call

A call waiting tone will inform you, during a conversation, that a
second call is waiting on your phone. (See also Camp-on.)
You have two options.

Option 1:

Finish the ongoing call:

d Replace the handset

The new call will be signalled on your phone.

u Lift the handset to receive the new call

Option 2:

Ask your conversation partner to wait:

Line

}h Press

d Replace the handset

The waiting call will be signalled on your phone.

u Lift the handset to receive the new call

After finishing the new call:

d Replace the handset

Your first call will be signalled on your phone.

u Lift the handset to receive the first call again

BusinessPhone – IP Telephone Dialog 34138

Outgoing Calls

Outgoing Calls

Sometimes you make a call but the person is not available. These
functions will help you in your attempts to establish contact with the
called party.

Make calls

How to make internal and external calls.

u Lift the handset and dial either:

z An extension number to make an internal call,

or

0z The digit(s) for external call access and the external number

Note: Which digit to press for external call access,
depends on the configuration of the system.

d Replace the handset to end the call

Note: You can make your calls faster, using common
abbreviated numbers and by programming your own
abbreviated numbers.

Handsfree

Without lifting the handset, just press the Line key, or the
loudspeaker key, or the first digit of the number. The call is in
handsfree mode, via the loudspeaker and microphone.

9BusinessPhone – IP Telephone Dialog 3413

Outgoing Calls

Last external number redial

When you initiate an external call the system automatically stores all
the dialled digits, irrespective of whether the call was successful or
not. Stored numbers can consist of maximum 32 digits.

u Lift the handset

*** Press to redial the last dialled external number

Automatic call-back

You call an extension and receive busy tone or get no answer.
This can also be used if no external line is free:

5 Press

Verification tone.

d Replace the handset

You are called back if the extension finishes the ongoing call or the
next time the extension finishes a new call. You have to answer
within eight seconds otherwise the call-back service is cancelled.

u Lift the handset when you are called back

The requested extension is called automatically.

BusinessPhone – IP Telephone Dialog 341310

Busy extension

You call an extension and receive busy tone.

Camp-on

You can notify a busy extension of your call by a muted ringing call
(if this function is allowed).

4 Press to camp-on

(Keep handset off hook) When the called extension replaces the
handset it will be called automatically.

Note: If you receive the busy tone again, the desired
extension does not allow camp-on.

Outgoing Calls

Intrusion

You can intrude on an ongoing call on a busy extension (if this
function is allowed).

8 Press to intrude

Intrusion tone is heard and a three-party call is established. When
the called extension replaces the handset and you keep off hook,
the called extension will be recalled automatically.

Note: If you still hear the busy tone, then your extension
does not have the authority to intrude or the desired
extension is protected against intrusion.

11BusinessPhone – IP Telephone Dialog 3413

During Calls

During Calls

The BusinessPhone Communication Platform allows you to handle
calls in many different ways. You can switch between handset and
handsfree/group conversation, mute the microphones, make an
inquiry, transfer the call or create a conference.

Group listening

You have an ongoing conversation via the handset.

s Press to switch the loudspeaker on or off

When the lamp lights, the loudspeaker monitors the call.

Note: You can adjust the volume, see section ““Handset

and loudspeaker volume” on page 56.

From handset to handsfree

You have an ongoing conversation via the handset.

s Press to switch the loudspeaker on

You are now in the group listening mode.

d Replace the handset

Handsfree conversation.

Note: You can adjust the volume, see section “Handset

and loudspeaker volume” on page 56.

X Press to end the call

BusinessPhone – IP Telephone Dialog 341312

From handsfree to handset

You have an ongoing handsfree conversation.

u Lift the handset

Conversation via the handset.

Mute

You have an ongoing conversation.

m Press to switch the microphone on or off

When the lamp lights, the caller will not be able to hear the
conversation in your room.

During Calls

Inquiry

During an ongoing conversation you like to make an inquiry to an
internal or external party.

Line

}h Press

The first call is put on hold.

z Call the third party

When the third party answers you can switch between the calls,
create a conference and end one of the calls.

Refer back

You can switch between connected parties:

Line

}h2 Switch between calls

Line

}h1 Press to terminate

The ongoing call is terminated. The other call is connected.

13BusinessPhone – IP Telephone Dialog 3413

During Calls

Transfer

You have an ongoing internal or external conversation and you
want to transfer the ongoing call.

Line

}h Press

z Call the third party

You can transfer the call before answer or wait for answer

Note: Make sure, that you are connected to the desired
party. Please read the notes and warnings in section “Useful

Hints” on page 66.

d Replace the handset

The call is transferred.

Transfer to a busy extension

You can even transfer calls to busy extensions. The other party will
hear a muted signal (camp-on), and the call will be extended, as
soon as the ongoing call is terminated (if camp-on is allowed).

Call-back

You are called back, if you have transferred an external call and the
other extension has not answered the call within a certain time.
Your telephone will ring again.

BusinessPhone – IP Telephone Dialog 341314

Conference

You have an ongoing conversation and you want to establish a
telephone conference.

Line

}h Press

z Call the third party

Line

}h3 Press to establish a three party conference

Now you have established a three party conference. To mark the
conference, all conference members will hear a periodical
conference tone.

Repeat the procedure to include other persons to the
conference

In this way, you can include up to six parties in a conversation. How
many of them can be external callers depends on the programming
of the system.

During Calls

d Replace the handset to leave the conference

15BusinessPhone – IP Telephone Dialog 3413

Call Forwarding

Call Forwarding

When you are not available to take calls or decide to answer your
calls on another extension, it is useful to forward your calls to an
alternate answering position.

If you urgently need to talk to someone who has forwarded his
calls, the system is also equipped with a bypass function.

Depending on the type of diversion you are also able to record
your personal greeting, see section “Personal greeting” on
page 33.

Note: You can still make calls as usual.

Diversion on no reply

If you are not available to answer incoming calls (internal or
external), your system administrator can program your extension
to automatically divert calls to a programmed diversion address
(default time: 15 seconds).

Diversion on busy

If your extension is busy and you receive an incoming call (internal
or external), your system administrator can program your extension
to automatically divert the call to a programmed diversion address.

BusinessPhone – IP Telephone Dialog 341316

Fixed diversion

This function directs your calls to a pre-programmed answering
position (e.g. secretary).

Activate fixed diversion

u*21# Lift the handset and dial to activate diversion

Cancel diversion

u#21# Lift the handset and dial to cancel diversion

Call Forwarding

17BusinessPhone – IP Telephone Dialog 3413

Call Forwarding

Individual diversion

This feature gives you the possibility to divert your calls to internal
and external positions, e.g. to any directory number, a colleague’s
extension, an external number or a common abbreviated number
(e.g. your car telephone).

Note: In order to prevent misuse, individual external
diversion can be blocked for your extension, see section

“Security” on page 46.

Program and activate internal diversion

Divert your calls to an internal position.

u Lift the handset

*21* Dial

z Enter the new diversion address

# Press to activate the individual diversion

Verification tone. You can make outgoing calls as usual.

A special dial tone reminds you that call forwarding is active.

Note: An individual internal diversion cannot be activated if
an individual external diversion is already activated.

Cancel internal diversion

u Lift the handset

#21# Dial

BusinessPhone – IP Telephone Dialog 341318

Call Forwarding

Program and activate a new external diversion address

To set a new individual external diversion address:

u Lift the handset

*22* Dial

0z Dial the digit(s) for external call access and enter the new

external diversion address

A maximum of 24 digits.

Note: If your public network requires waiting for a second

dial tone, press “

*”.

# Press to activate the individual diversion

Verification tone.

Note: Individual external diversion can also be used via
the DISA function, see section ““Other Useful Facilities” on

page 40.

Cancel external diversion

u Lift the handset

#22# Dial

Note: The programmed diversion address is not removed
from the memory, the diversion is just inactive.

Re-activate external diversion

Divert your calls to an external position.

u Lift the handset

*22*# Dial to activate the programmed external diversion

You can make outgoing calls as usual. A special dial tone reminds
you that call forwarding is active.

19BusinessPhone – IP Telephone Dialog 3413

Call Forwarding

Follow me

If you are in another room, you can still answer your calls by
forwarding them to where you are. To activate Follow me,
“Individual Diversion” must be active on your telephone.

Activate follow me

Note: This procedure has to be executed from the
telephone the calls are diverted to.

u Lift the handset

*21* Dial

z* Dial your number and press

z Dial the new number to where incoming calls should be

diverted

# Press to activate follow me

Special dial tone.

Cancel follow me

Follow me and individual diversion can also be cancelled from the
answering position.

u Lift the handset
#21* Dial

z Dial your number

# Press to cancel follow me

Dial tone.

BusinessPhone – IP Telephone Dialog 341320

Bypass call forwarding

Bypass call forwarding makes it possible to call a specific
extension, even if call forwarding is activated on this extension.

u Lift the handset

*60* Dial

z Enter extension number

# Press

You will be connected to the specified extension, regardless of
which type of call forwarding the called extension has activated.

Call Forwarding

21BusinessPhone – IP Telephone Dialog 3413

Information

Information

If you are not in the office for a certain period of time (e.g. meeting,
vacation, lunch, illness), this feature allows you to inform your
callers why you are absent. External callers will be routed to the
operator who also has access to your absence info.

Note: When you have activated a diversion with a personal
greeting, callers will receive this greeting instead of your
activated absence information.

You can inform your callers with:

1) Pre-defined texts

Enter the reason for your absence and the date and time of
your return.

2) Voice information

Record a voice message and name the reason of your absence.

BusinessPhone – IP Telephone Dialog 341322

Enter information

To store text or voice information.

u Lift the handset

*23* Dial to enter the information mode

Select “Pre-defined text” or “Voice information”.

Pre-defined texts

z Enter “Code” and
z Enter “Completing info” from the table below

Information

Time of return 1 hour (00-23) minute (00-59)
Date of return 2 month (01-12) day (01-31)
Lunch 3 back at, hour minute
Meeting 4 back at, hour minute
Vacation 5 back, month day
Illness 6 back, month day

# Press to enter the information

Internal callers receive the information on the display (or as spoken
information to callers without display phone).

External callers will be routed to the operator who also has access
to your absent info.

Pre-defined texts example:

Vacation, back June 27

u Lift the handset

*23* Press

5 Enter code

Code Completing info

0627 Enter month and day

# Press

Information active.

23BusinessPhone – IP Telephone Dialog 3413

Information

Voice information

u Lift the handset

*23* Press to enter information mode

9 Press and speak

* Press to play-back and listen to your recording

9 Press and speak to re-record

# Press to activate

Internal callers will hear the information via the handset or the
loudspeaker. External callers will be routed to the operator who
also has access to your absence info.

Note: You can dial your own extension number if you want
to check your information.

Erase information, Save information

u#23# Lift the handset and press to erase info

or

u Lift the handset

#23*# Press to deactivate and save for later use

Information is passive.

Use saved information

When the information is switched off:

u Lift the handset

*23*# Press to activate saved info

Information is active.

BusinessPhone – IP Telephone Dialog 341324

Internal Messages

Internal Messages

You can send a call-back or a voice message when you call an
extension and receive busy tone or get no answer.
This section also describes how to record a personal voice
message and how to forward a voice message.

Password protection

The first time you enter the message system (only possible from
own extension) you might be requested to change your password if
it is default (0000).

Note: Some systems are programmed to allow the default
password.

Follow the voice announcements

You are requested to enter a new password, confirm and save it. If
you use the default password, you are requested to try again.

d Replace the handset to finish the procedure

or

Continue with any of the message functions

If you want to change your password again, it is possible from the
message system or via the function “Select password” on page 47.

25BusinessPhone – IP Telephone Dialog 3413

Internal Messages

Send message

To send a message to an extension when you receive busy tone
or get no answer.

Call-back

To s e nd a “call me” message.

9# Press to send

Voice

To send a voice message.

99 Press and speak

* Press to play-back and listen to your recording

9 Press and speak to re-record

# Press to send

BusinessPhone – IP Telephone Dialog 341326

Internal Messages

Check and store received messages

You can check and store your received messages.

Received messages are divided into following three categories:

• New messages (not heard)

• Heard messages

• Stored messages

Voice messages can also be forwarded to other mailbox numbers
(individual or common), see section “Forward a voice message” on
page 28.

Note: Messages are deleted from the system after a certain
time. The time depends on which category the message
belongs to. Please ask your system administrator
regarding this.

u Lift the handset
*59# Dial

You can check and store your received messages. Up to
20 messages can be stored.

Voice messages will be heard via the speaker or the handset.
“Call me” messages will call the sender automatically (these
messages cannot be stored).

Note: Depending on the configuration, you might be asked
for your password before you can retrieve your messages.
See section “Security” on page 46.

27BusinessPhone – IP Telephone Dialog 3413

Internal Messages

Forward a voice message

Your received voice messages (in the individual mailbox) can be
forwarded to other mailbox numbers (individual or common). When
you forward a voice message to an individual mailbox, the mailbox
number is the same as the extension number. See also section
“Mailbox System” on page 30.

u Lift the handset
*59# Dial

Note: Depending on the configuration, you might be asked
for your password before you can retrieve your messages.
See section “Security” on page 46.

Follow the voice announcements

You can forward new, heard or stored voice messages.

Note: The forwarded message is a copy, i.e. it can be
deleted without deleting the original message.

Repeat the procedure to forward the message to another
mailbox

d Replace the handset to finish the procedure

BusinessPhone – IP Telephone Dialog 341328

Dictaphone function

If you want to record and retrieve personal voice messages you can
use the dictaphone function. A dictaphone message is treated as a
normal message. How to retrieve dictaphone messages, see
section “Check and store received messages” on page 27.

Record message

To start the recording:

u Lift the handset
*58# Dial and record your message

The maximum recording time is four minutes and 15 seconds.

Select options below:

Internal Messages

* Press to play-back

9 Press and speak to re-record

# Press to stop the recording and save the message

29BusinessPhone – IP Telephone Dialog 3413

Mailbox System

Mailbox System

While you are away from the office, callers can leave messages in
your individual mailbox. You are also able to record your personal
greeting, see section “Personal greeting” on page 33.

The first time you enter the message system (only possible from own
extension), you might be requested to change your password if it is
default (0000). See section “Password protection” on page 25.

The mailbox system is a part of the message system.

Individual mailbox system

Callers are able to leave messages in your individual mailbox.

Activate

Divert your extension to the mailbox system.

u*21* Lift the handset and dial

z Dial the number to the mailbox system

Please ask the system administrator for your defined mailbox
system number.

# Press

u#21# Lift the handset and dial

Deactivate

BusinessPhone – IP Telephone Dialog 341330

Retrieve messages internally

When you lift the handset and receive a special dial tone, either a
diversion is activated or a message is waiting.

u*59# Lift the handset and dial

See section “Check and store received messages” on page 27.

Retrieve messages - externally

To retrieve your messages from an external position:

z Dial your company’s telephone number
z Dial the number to the mailbox system

During the procedure you will be asked for your extension number
and your password.

Mailbox System

The following mailbox functions can also be used from an external
position:

• Change password

• Check and store received messages

• Forward a voice message

• Send message

• Outcall (External) notification

• Personal greeting

31BusinessPhone – IP Telephone Dialog 3413

Mailbox System

Outcall (External) notification

With this function the message system can notify you when new voice
messages arrive. You can specify an external number, where you will be
called at a pre-programmed time or as soon as a new message arrives.

Note: This feature may be restricted or not available. Ask the
system administrator for the availability and for more information.

You can be notified in two different ways (depending on the
programming of the system):

Notification with mailbox access:

You acknowledge the notification via your password (has to differ
from the default value 0000). See section “Select password” on
page 47 to select a new password. You have full access to the
mailbox system.

Notification without mailbox access:

You get a short voice announcement, informing that someone has left a
message for you. You acknowledge the notification by pressing any key and
you have to call back the mailbox system in order to retrieve the message.

Note: If you do not acknowledge the notification within the
pre-programmed time, the connection is cancelled and
repeated later (ask the system administrator for the
programmed number of notification attempts).

Programming

u *59# Lift the handset and dial

Note: Depending on the configuration, you might be asked
for your password.

Follow the voice announcements

You can program the external notification number, the notification
time and activate/deactivate the function. The external number
(including the digit(s) for external call access) can consist of up to 24
digits. The time is entered in 24h-format, e.g. 2030 for half past eight
with values automatically set to even quarters, i.e. 2013 will be 2015.

d Replace the handset to finish the procedure

Note: The notification number and time must be
programmed before you activate the notification.

BusinessPhone – IP Telephone Dialog 341332

Personal greeting

Depending on the type of diversion you want to activate, you can
leave three different personal greetings to the caller. The diversion
state can be on no reply, on busy or an activated individual
diversion.

u Lift the handset
*59# Dial

During the procedure you will be asked for your extension number
and your password.

2 Press to configure your personal greeting

z Enter diversion code

Select an option below and follow the voice announcements.

Mailbox System

Type of diversion Code

Diversion greeting on busy 1
Diversion greeting on no reply 2
Individual diversion greeting 3

# Press to store the recorded greeting

When you activate the diversion, the recorded greeting is played to
the next caller.

d Replace the handset to finish the procedure

Note: When you have activated a diversion with a personal
greeting, callers will receive this greeting instead of your
activated absence information.

33BusinessPhone – IP Telephone Dialog 3413

Abbreviated Numbers

Abbreviated Numbers

By using abbreviated numbers, you can make calls simply by
pressing a few keys. Frequently used external numbers are stored
as “common abbreviated numbers” in the exchange.

Up to 10 “individual abbreviated numbers” (your personal most
frequently used external numbers) can be stored and used on the
keys “**0” to “**9”.

Common abbreviated numbers

External numbers are stored centrally in your BusinessPhone
Communication Platform. Common abbreviated numbers can be
dialled from every extension that has the authority to do so.

u Lift the handset

z

Dial the common abbreviated number

Please refer to your telephone directory.

BusinessPhone – IP Telephone Dialog 341334

Individual abbreviated numbers

You can program and activate your most frequently used external
numbers on the keys “**0” to “**9”.

u** Lift the handset and press

z Dial the abbreviated number

A number between 0 and 9.

Program individual abbreviated number

How to program external numbers on the keys 0 to 9.

u Lift the handset

Abbreviated Numbers

*51* Enter programming mode

z* Select an abbreviated number between 0 and 9 and press

0z Dial the digit(s) for external call access and dial the number

The number can consist of up to 24 digits.

Note: If your public network requires waiting for a second

dial tone, press “

*”.

# Press

Cancel one specific individual abbreviated number

u Lift the handset
#51* Press

z# Enter an abbreviated number between 0 and 9 and press

u Lift the handset

#51# Press

Cancel all individual abbreviated numbers

Confirmation tone.

35BusinessPhone – IP Telephone Dialog 3413

Abbreviated Numbers

Dial-by-name

You can program and activate directory numbers (extensions and
common abbreviated numbers) on the programmable keys.
Stored numbers can consist of maximum 16 digits.

u Lift the handset

Head Office h Press to make a call (pre-programmed)

Program dial-by-name

How to program a directory number on the programmable keys.

Settings Press (see display)

The settings menu is displayed.

Select Press (see display)

The following menu is displayed.

Programmable Keys
Press the key to program

Exit

h Press a programmable key

If the key has been programmed previously, the function or
telephone number programmed is shown in the display.

Current number
Enter new number:

Cancel Save

z Dial the number

You can use any directory number, e.g. a common abbreviated
number or a colleague’s extension number.

Save Press to store the number (see display)

Exit Press (see display)

Exit Press again to exit to the settings menu (see display)

Note: You can remove the transparent cover in order to
write the names beside the keys.

BusinessPhone – IP Telephone Dialog 341336

Group Facilities

Group Facilities

When you are working together in a team the following group
facilities can be very useful.

Group hunting

Your telephone can be included in one or several hunt groups.
In a hunt group all members are represented with one common
directory number. 16 hunt groups can be programmed, each
containing 1 to 20 members. A member can be either an
extension number, an operator console or a fictive number.
Please ask your system administrator if you require this function.

Note: The number of cordless extensions in a hunt group
are limited to eight (including tandem configurations).

Incoming calls to the hunt group are directed to free extensions in
the group. The hunt order within the group can be changed to suit
your needs. If all members of the hunt group are busy, an incoming
call is being queued. If no one answers this call before the
programmed time, the call is forwarded to the programmed
answering position (e.g. operator).

Note: If all members in a hunt group are busy, the call-back
or intrusion functions are not available.

37BusinessPhone – IP Telephone Dialog 3413

Group Facilities

Log in

Before you can answer group hunting calls, you must log in.

To log in to one hunt group:

u*28* Lift the handset and dial

z Dial the hunt group code

Please ask your system administrator for the configured number.

# Press

To log in to all hunt groups:

u*28* Lift the handset and dial

*# Press

Answer calls

Answer group hunting calls in the normal way

Log out

To log out from one hunt group:

u#28* Lift the handset and dial

z Dial the hunt group code

Please ask your system administrator for the configured number.

# Press

To log out from all hunt groups:

u#28* Lift the handset and dial

*# Press

BusinessPhone – IP Telephone Dialog 341338

Group call pick-up

In a Pick-up group, any member can answer any individual call to
group members. You answer a call to the group by dialling a special
answering number. Please ask your system administrator for the
configured number.

u Lift the handset

z Dial the group call pick-up code

Common bell

The common bell facility allows all extensions of the system
(operator included) to pick-up the call from an extension that has
been predefined as a common bell extension.

Group Facilities

u Lift the handset

z Dial the common bell pick-up code

Please ask your system administrator for the common bell pick-up
code.

If two or more extensions simultaneously attempt to answer a call
from the common bell extension, only the first extension will pick it
up. The other extensions will receive the “number unobtainable”
tone. This will also happen if you dial the common bell pick-up
code and there are no calls waiting at the common bell extension.

39BusinessPhone – IP Telephone Dialog 3413

Other Useful Facilities

Other Useful Facilities

By using these facilities your productivity will be increased, e.g. you
can set reminders for important meetings, place the costs for
external calls on separate accounts and much more ...

Reminder

The phone can be set to remind you at any time within the next
24 hours (multiple settings are allowed).

u Lift the handset

*32* Dial

z# Dial reminder time and press

(00-23) hour + (00-59) minute. When the time is reached your
phone rings with recall signal.

Note: If you receive busy tone, your extension does not
have the authority to set a reminder.

Cancel reminder

u Lift the handset

#32# Dial to cancel all settings

BusinessPhone – IP Telephone Dialog 341340

Automated attendant

The Automated Attendant facility sends voice instructions to
external and internal callers, informing them of all possible options
they can choose. Voice instructions lead the callers step by step to
the desired destination.

u Lift the handset

z Dial the Automated Attendant directory number

Please ask your system administrator for the Automated Attendant
directory number.

Doorphone

Other Useful Facilities

The doorphone is used to monitor the admission to your company,
i.e you can open the doorlock from your phone.

Answering doorphone calls

u Lift the handset

You will be in speech connection with the calling party.

Opening of the doorlock

After you have answered the doorphone, you can open the door
making an inquiry to the door-opener’s directory number

Line

}h Press

z

Dial the door-opener´s directory number

Please ask your system administrator for the number.

41BusinessPhone – IP Telephone Dialog 3413

Other Useful Facilities

Account number

An account number can be entered to debit telephone costs to
different accounts. Depending on the system configuration the
account number has to be entered from a verified account number
list (predefined) or you can invent an own account number. The
following prerequisites apply:

• With the verified account number you can restrict the making of
external calls (not a specific number or area), so everyone who
is allowed to make external calls will receive an account number
which has to be used each time he/she wants to make an
external call.

• Verified account numbers contain up to 10 digits.

• Own account numbers contain up to 15 digits.

The account numbers can also be used via the DISA function, see
section “Direct Inward System Access (DISA)” on page 43.

Verified or own account number

Before an outgoing call:

u Lift the handset

*9* Dial

z

#

Enter account number and press

Valid digits 0-9. Internal dial tone. Make the external call.

BusinessPhone – IP Telephone Dialog 341342

Other Useful Facilities

Direct Inward System Access (DISA)

If you are working externally and you have the need to make
business calls, call your company and use the company PBX to
make an external call to the desired party. You just pay the costs for
the phone call to your company. The other costs will automatically
be placed on your extension number or on a special project.

Note: To activate this function, you have to change the
default password from “0000” to a personal one. Which
code to use and how to change it, see section “Select

password” on page 47.

You can also divert calls from your office extension to your external
position, see section “Call Forwarding” on page 16. During the
procedure you will be prompted for your password. Use the quick
reference card at the beginning of the guide to remember these
specific numbers.

z Dial the public number of your company
z followed by the DISA number

Ask the system administrator for the defined DISA number.

Note: If want to register the call on an account number, you
should use the account number procedure before you enter
the external number, see section “Account number” on

page 42.

z Dial the external number

or

Use the external diversion function

Procedure, see section “Call Forwarding” on page 16.

Note: If you program a new diversion address, remember
to reset it when you return to your office.

43BusinessPhone – IP Telephone Dialog 3413

Other Useful Facilities

Tandem configuration

The tandem configuration is a unit, consisting of two telephones
using the same directory number. One of the telephones is defined
as the “Primary” and the other one as the “Secondary”.

This function enhances the communication for users that, for
example, have a wired phone on their desk (the “primary
telephone”) and need to be mobile within their company’s
building with their own portable (the “secondary telephone”).
Basically the tandem configuration works as follows:

To activate the tandem configuration

u Lift the handset
*28# Dial to log on the secondary telephone
d Replace the handset

For incoming calls:

• Both telephones are treated as 1 single extension

For outgoing calls:

• Both telephones are treated as 2 separate extensions

To deactivate the tandem configuration

u Lift the handset

#28# Dial to log off the secondary telephone

d Replace the handset

For incoming calls:

• The “secondary” telephone cannot be called and the “primary”
telephone works as a normal “stand-alone” telephone.

.

.

For outgoing calls:

• Both telephones are treated as 2 separate extensions

BusinessPhone – IP Telephone Dialog 341344

.

Transferring a call between members of a tandem unit

Line h Press

z Dial own directory number

d Replace the handset

Other Useful Facilities

45BusinessPhone – IP Telephone Dialog 3413

Security

Security

You can block your extension in order to prevent unauthorized use
of your telephone, e.g. if your external calls are placed on a specific
account number.

Block extension

u Lift the handset
*72# Dial to block your extension

Verification tone.

Un-block extension

u Lift the handset
#72* Dial

z Dial your password

# Press to re-open

Verification tone. Your extension is open for use.

BusinessPhone – IP Telephone Dialog 341346

Select password

You can use your four-digit password for blocking your phone from
unauthorized use, for making external calls from any blocked
extension, for entering the message system or when you are using
the DISA function.

Note: The first time you enter the message system you
might be requested to change your password if it is default
(0000). This procedure is performed directly in the message
system. See section “Internal Messages” on page 25.

u Lift the handset

#*72* Dial to select a new password

z Dial your present password

The default password is “0000”.

Security

* Press

z Dial your new password

# Press

Verification tone.

47BusinessPhone – IP Telephone Dialog 3413

Security

Bypass blocked extension

In order to make a call, you can temporarily bypass a blocked
extension.

Bypass own extension

u Lift the handset

*72* Dial

z Dial your password

# Press

Dial tone. You can make one call from your extension.

Bypass another extension

This makes it possible to make a call on another, blocked
extension, by using your password.

u Lift the handset

*72* Dial

z Dial your password

* Press

z Dial your extension number

# Press

Dial tone. You can make one call from the blocked extension.

BusinessPhone – IP Telephone Dialog 341348

Least Cost Routing

Least Cost Routing

Least Cost Routing (LCR) automatically selects the cheapest way
to establish the connection to the desired external number.
Please ask your system administrator if this function is installed in
your system. If the extension has been configured to use LCR,
each external call will be analysed and the cheapest way will be
selected.

Use least cost routing

u Lift the handset

0z Dial the digit(s) for external call access and the external

number

The usual way of making an outgoing external call.

Calling least cost routing

If LCR has been installed in your system, but your extension is not
configured to use it automatically, you also have the opportunity to
get the cheapest connection by dialling the LCR code before you
dial an external number.

u Lift the handset

z Dial the LCR code

Please ask your system administrator for the LCR code.

0z Dial the digit(s) for external call access and the external

number

49BusinessPhone – IP Telephone Dialog 3413

ISDN Facilities

ISDN Facilities

This chapter is only relevant when your system is connected to a
digital trunk line (ISDN-trunk line). It provides a general view of
some (supplementary) services available from the public net which
are supported by the system. The services from the public net differ
from market to market. Please ask your system administrator
which features are available.

Number identification

The main difference compared to the analog public net is the
number identification between the connected parties.

201 12:11 12 May 2001

431811004736

When you establish an outgoing external call, the public number of
your system and your extension number will be sent to the called
party. If you call someone who has diverted his extension, the
display shows the number of the extension where the call is
diverted to.

When you answer an incoming external call on your phone (or from
another phone), you will see the caller’s number on the display.
Your public number will be sent to the caller.

BusinessPhone – IP Telephone Dialog 341350

ISDN Facilities

Answer an incoming call from an
ISDN-line

A ring signal and a flashing lamp indicates an incoming call,
answer the call in the normal way. One of the following cases will
occur.

Example 1:

The public net provides the number of the caller.

Mr. Plattner with public number [phone] is calling.

201 12:11 12 May 2001
Incoming... 431811004736

Reject

Example 2:

The caller has activated “number secrecy” or the public net cannot
provide the calling number. (The calling number will be suppressed.)

201 12:11 12 May 2001
Incoming...

Reject

51BusinessPhone – IP Telephone Dialog 3413

Settings and Programmable Functions

Settings and Programmable
Functions

After you log in to the IP telephone, the following settings and
programmable functions are available:

• Time and date (format)

• Language

• Ringing signal tone character

• Handset and loudspeaker volume

• Program a function on a programmable key

Time and date

Note: The time and date functions require certain
installation options. If you are unable to change the time and
date format please contact your system administrator.

To set the date format

12:11 12 May 2001

ANDREAS ANDERSEN 205

Log off Settings CallList PhoneBook

Settings Press (see display)

Next Press to display the time and date menu (see display)

Settings
Programmable Keys

Exit Previous Next Select

BusinessPhone – IP Telephone Dialog 341352

Settings and Programmable Functions

Select Press to select date format (see display)

The date format menu is displayed.

Current date format: 12 May 2001
Select new format: 12 May 2001

Cancel Previous Next Save

Select one of the date format menu options

Date format menu options:

Cancel Press to go back to the previous menu without storing (see

display)

Next Press to change the date format (see display)

The following date formats are available:

• DD MM YYYY

• DD Month YYYY

• Wd DD Month YYYY (e.g. Th 11 May 2002)

• YYMMDD

• YYYY-MM-DD

• MM/DD/YYYY

• DD-MM-YYYY

• Wd DD-MM-YYYY (e.g. Th 11-05-2002)

Save Press to save the new format (see display)

Exit Press to exit to the time and date menu (see display)

Exit Press again to exit to the settings menu (see display)

53BusinessPhone – IP Telephone Dialog 3413

Settings and Programmable Functions

Settings Press (see display)

Next Press to display the time and date menu (see display)

Select Press to select time format (see display)

To set the time format

The time format menu is displayed.

Current time format: 24 hour
Select new format: 24 hour

Cancel Previous Next Save

Select one of the time format menu options

Time format menu options:

Cancel Press to go back to the previous menu without storing (see

display)

Next Press to change the time format between 24 and 12 hour mode

(see display)

Save Press to save the new format (see display)

Exit Press to exit (see display)

BusinessPhone – IP Telephone Dialog 341354

Settings and Programmable Functions

Language

Note: If this function is not available, please contact your
system administrator.

To change the language:

Settings Press (see display)

Next Press to display the language menu (see display)

Select Press to select language format (see display)

The language format menu is displayed.

Current language: English
Select new language: English

Cancel Previous Next Save

Select one of the language format menu options

Language format menu options:

Cancel Press to go back to the previous menu without storing (see

display)

Next Press to change the language (see display)

Save Press to save the new language (see display)

Exit Press to exit (see display)

The phone returns to normal state.

55BusinessPhone – IP Telephone Dialog 3413

Settings and Programmable Functions

Settings Press (see display)

Next Press to display the ring character menu (see display)

Select Press to select ring character format (see display)

Ringing signal tone character

There are 10 different programmable ringing signal tone characters
on your telephone, each corresponding to a digit between 0 and 9.

The ring character format menu is displayed.

Current ring character: 9
Enter new character (0-9):

Cancel Save

z Press the corresponding digit (0-9)

The telephone rings with the chosen character.

Save Press to store the character and return to the previous menu

(see display)

Cancel Press to go back to the previous menu without storing (see

display)

Exit Press to exit to the ring character menu (see display)

Exit Press again to exit to the settings menu (see display)

Handset and loudspeaker volume

Use the volume keys to change the volume of the handset or
loudspeaker during a call.

V Press to change the volume

Note: You can also set the hearing level of the handset via
the settings menu. Two different levels are available. See
previous sections on how to access the settings menu.

BusinessPhone – IP Telephone Dialog 341356

Settings and Programmable Functions

Program a function on a programmable
key

Any frequently used function, such as call forwarding or frequently
dialled internal/external telephone numbers may be stored on any
available programmable key for single key access to that function
or number.

Example:

To program external call forwarding to your home number:

Settings Press (see display)

Select Press to select programmable keys (see display)

The programmable keys format menu is displayed.

Programmable Keys
Press the key to program

Exit

h Press a programmable key

If the key has been programmed previously, the function or
telephone number programmed is shown in the display.

Current number
Enter new number:

Cancel Save

*22* Dial

0z Dial the digit(s) for external call access and enter your home

number

A maximum of 24 digits.

# Press to activate the individual diversion

Verification tone.

Save Press to store the number (see display)

Exit Press (see display)

Exit Press again to exit to the settings menu (see display)

57BusinessPhone – IP Telephone Dialog 3413

Call List

Call List

Your incoming calls (answered, missed and rejected) are stored in
the call list. The calls in the call list can also be added to the phone
book, see section “Phone Book” on page 61. Up to 50 calls can be
stored in the call list.

Answered calls

CallList Press (see display)

<02>Answered 12:11 12 May 2001
COOPER CAROL 203

more... Previous Next Call

more... Press to get more options (see display)

The edit menu is displayed.

or

Next Press to see the next call (see display)

or

Call Press to call (see display)

BusinessPhone – IP Telephone Dialog 341358

Edit menu options:

<02>Answered 12:11 12 May 2001
COOPER CAROL 203

Exit Back Delete AddPhBook

Exit Press to return the normal display (see display)

or

Back Press to return to the previous menu (see display)

or

Delete Press to delete the call from the call list (see display)

Call List

or

AddPhBook Press to add the number to the phone book (see display)

See section Add missed, rejected or answered calls to the phone

book.

Missed/Rejected calls

12:11 12 May 2001

Log off Settings 2Missed PhoneBook

2Missed Press (see display)

<02>Incoming 12:11 12 May 2001
COOPER CAROL 203

more... Previous Next Call

more... Press (see display)

<02> Incoming 12:11 12 May 2001
COOPER CAROL 203

Exit Back Delete AddPhBook

59BusinessPhone – IP Telephone Dialog 3413

Call List

Add missed, rejected or answered calls to the phone
book

AddPhBook Press (see display)

PhoneBook Add
COOPER CAROL 203

Edit OK

OK Press to add the call to the phone book (see display)

or

Edit Press to edit the number before you add it to the phone book

(see display)

Via the display options you can change or erase the name and
number before you add it to the phone book.

PhoneBook Add
COOPER CAROL 203

Exit Number Erase Save

BusinessPhone – IP Telephone Dialog 341360

Phone Book

Your IP phone is equipped with a personal phone book where you
can make up to 100 entries (names and numbers).

PhoneBook Press to access the phone book (see display)

The phone book menu is displayed.

Phone Book

PhoneBook
Dial Name

Exit Previous Next Select

Next Press to choose a different menu (see display)

You can select between; “Dial Name”, “Edit”, “Add” or “Delete”.

Dial-by-name

You can call someone by pressing the first character(s) of a name
and then scroll the name list to search for the name and number.

When the “Dial Name” option is shown in the phone book menu:

Select Press (see display)

PhoneBook Dial Name
Enter name:

Exit Erase Search

z Search Enter the first character(s) of the name and press (see

display)

The first name beginning with the selected character is displayed.

Call Press to make the call (see display)

PhoneBook Dial Name
BURNES BOB 202

Exit Previous Next Call

61BusinessPhone – IP Telephone Dialog 3413

Phone Book

Add a name and number to the phone book

When the “Add” option is shown in the phone book menu:

Select Press (see display)

PhoneBook Add
Enter name:

Exit Erase Save

z Save Enter the name and press (see display)

PhoneBook Add
Enter number:

Exit Erase Save

z Save Enter the number and press (see display)

PhoneBook Add
BURNES BOB 202

Edit OK

OK Press to save and go back to the settings menu (see display)

The name and number is stored in the phone book.

or

Edit Press to edit the name and number again (see display)

BusinessPhone – IP Telephone Dialog 341362

Phone Book

Edit a name and number in the phone book

When the “Edit” option is shown in the phone book menu:

Select Press (see display)

PhoneBook Edit
Enter name:

Exit Erase Search

z Search Enter the first character(s) of the name and press (see

display)

The first name beginning with the selected character is displayed.

PhoneBook Edit
BURNES BOB 202

Exit Previous Next Edit

Next Press to select another name to edit (see display)

PhoneBook Edit
DAVIES DAVE 202

Exit Number Erase Save

Erase Press to erase the name (see display)

z Save Enter the new name and press (see display)

If you want to delete a name from the phone book, just press

Number Press (see display)

z Save Enter the new number and press (see display)

The new name and number is stored in the phone book.

Save.

63BusinessPhone – IP Telephone Dialog 3413

Phone Book

Delete a name and number in the phone book

When the “Delete” option is shown in the phone book menu:

Select Press (see display)

PhoneBook Delete
Enter name:

Exit Erase Search

z Search Enter the first character(s) of the name and press (see

display)

The first name beginning with the selected character is displayed.

PhoneBook Delete
BURNES BOB 202

Exit Previous Next Delete

Delete Press (see display)

PhoneBook Delete
BURNES BOB 202

Cancel OK

OK Press to delete the name and number (see display)

The name and number is deleted from the phone book.

or

Cancel Press to abort (see display)

BusinessPhone – IP Telephone Dialog 341364

Dial tone

(System ready to accept digits)

Tones and Signals

Tones and Signals

Ton e s

Tones are audible in the handset.

Special dial tone

(System ready to accept digits,
active diversion on telephone)

Ringing tone

(Ringing signal to called party)

Special ringing tone

((Ringing signal to line 2)

Busy tone

(Called party is busy)

Number unobtainable tone

(Called number not accessible or vacant)

Blocking tone

(Call cannot be executed due to
congestion or called party blocked)

Verification tone

(Verification that ordered function is
accessed)

Intrusion tone

((Sent to all parties during intrusion)

- repeated after 4 s

- repeated after 4 s

Conference tone

(Sent to all participants in a conference)

- repeated after 15 s

Note: The tones in this guide refer to the standard system
but may vary between countries.

65BusinessPhone – IP Telephone Dialog 3413

Useful Hints

Useful Hints

Connections between external lines

With your BusinessPhone PBX, you can establish an external call
diversion or a conference with more than one external party or
transfer an external call to another external destination (e.g.
a mobile phone). These features are very useful for everyday
business life.

Note: When these features are used, your BusinessPhone
will occupy at least two external lines.

However, there may be disadvantages in connecting to several
external lines. We would therefore like to draw your attention to the
following:

• Please do not transfer external calls to an external
mailbox, to information systems or to external parties
before they have answered

• Try to avoid diverting calls to third parties before they
have answered

• If you are connected to two external lines, cancel one
call by pressing “Line” and “1”

If the external parties are not persons (mailbox, automated
information or attendant systems, etc.), connections on external
lines can last a long time, which can be costly. Moreover, such calls
may occupy two of your system’s external lines. You can restrict
connections between the external lines by re-programming your
system.

Please ask your system administrator or contact our service center
for more information.

BusinessPhone – IP Telephone Dialog 341366

Installation

Install cables

Installation

1 Cable to handset
2 Cable to exchange
3 Space for personal directory list (optional)
4 Wall mounting screw holes

You can put the cable to the handset in any of the two notches
underneath the telephone. The cable to the exchange has to be
plugged in “LINE”.

Change cables

To remove a cable, push down the plug’s stop. Use a screw-driver
to unlock the stop.

67BusinessPhone – IP Telephone Dialog 3413

Installation

Wall mounting handset hook

When mounting on a wall, you have to pull out and turn the hook.

Install stand and adjust telephone

Press to decrease angle

Pull to increase angle

Tiltable display

Adjustable angle

BusinessPhone – IP Telephone Dialog 341368

Installation

Placing the telephone

• Do not place your telephone on sensitive surfaces. Use a
non-slippery pad to protect your furniture from possible
damage.

• Do not place your telephone near sources of extreme heat,
e.g. near the radiator.

• Make sure that the line cable isn´t creased.

Cleaning the telephone

Use a slightly moistened (not wet) cleaning-rag or an anti-static
rag and wipe off the telephone carefully. Do not use rough rags,
solvents or aggressive cleaning fluids. Any damages of the
telephone, that are caused by non-observance of these
instructions, are not part of the liability given by the manufacturer.

69BusinessPhone – IP Telephone Dialog 3413

Troubleshooting

Troubleshooting

This section contains information on how to solve common
operational problems. Go through the following steps if you
encounter any problems. If this does not solve the problem,
contact your system administrator. If others have similar
problems, there may be a system error.

Fault check list

1. Read the Installation chapter

To make sure that you have done everything correctly and that
everything is properly connected.

2. Disconnect all extra equipment

If your telephone is working properly when done, the problem
lies in the extra equipment.

3. Connect a functioning telephone instead of the faulty one

If that telephone is working properly, the problem is probably in
your telephone, contact your system administrator.

4. Check for operational problems

If operational problems are found, the problem is in the
telephone network, contact the local telephone service or the
local telephone company.

BusinessPhone – IP Telephone Dialog 341370

Glossary

Glossary

Abbreviated Number Dialling

Initiating a call to a pre-programmed number
by dialling a code or pressing a key.
Short numbers can be:

1. Common, which means that all extensions
can use them.

2. Individual, which means that they are pro­grammed and used by each extension sepa­rately (10 numbers).

See section “Abbreviated Numbers” on
page 34.

Account Number

To place call costs on an account number. See
section “Other Useful Facilities” on page 40.

Automated attendant

A facility which sends voice instructions to
internal and external callers, providing all
options which can be chosen. Voice
instructions lead the caller to the desired
destination. See section “Other Useful

Facilities” on page 40.

Dial-by-name

Initiation of a call by operating a single key.
Internal numbers (or common abbreviated
numbers) can be stored on each extension.
See section “Abbreviated Numbers” on
page 34.

Directory number

Numbers with 1 – 8 digits which are assigned
to extensions or external lines or as common
abbreviated numbers.

Direct Inward System Access (DISA)

If you are working externally, the DISA function
enables you to make external calls (long
distance) via the company PBX. You only pay
for the call to your company. See section
“Other Useful Facilities” on page 40.

Diversion

Incoming calls to an extension are diverted to
another directory number (extension, common
abbreviated number or the operator).
There are three possibilities:

Call-back

An indication to a busy extension, to inform the
person that you want to speak to him/her.
See sections “Internal Messages” on page 25
and “Outgoing Calls” on page 9.

Camp-on

To place (queue) a call to a busy extension.
See section “Outgoing Calls” on page 9.

1. Direct, which means that all calls to an
extension are forwarded directly.

2. On no reply, which means that a call is for­warded if it is not answered within a certain
time.

3. On busy, which means that a call is for­warded if the extension is busy.

See section “Call Forwarding” on page 16.

Diversion Bypass

This is useful for letting urgent calls through to
an extension where diversion is active.
See section “Call Forwarding” on page 16.

71BusinessPhone – IP Telephone Dialog 3413

Glossary

Extension

All telephones connected to the PBX have a
unique internal number (up to 3 digits).

Information

Internal callers are informed about absence
and time of return. External callers are diverted
to the operator, where the same information is
available. Information can be of two kinds:

1. Pre-programmed text information.

2. Voice information.

Intrusion

To intrude on an ongoing call when a requested
extension is busy. See section “Outgoing Calls”
on page 9.

Least cost routing

A function that automatically selects the
cheapest way to connect your external call
(not necessarily the shortest distance).

Mailbox

The mailbox system controls the messages
that are left for or sent by you when you are
absent. See section “Mailbox System” on
page 30.

Mute

To switch the microphone temporarily off.
See section “During Calls” on page 12.

Password

A four-digit code needed to e.g. block your
extension and retrieve messages from the
mailbox system. You can set your own
password. See section “Security” on page 46.

PBX

Private Branch Exchange. Your telephone
switching system (e.g. BusinessPhone 250).

Pre-defined text

Pre-programmed absent information.
See section “Information” on page 22.

Third party

A third connection (person), which can
be included in an ongoing two person
conversation. The connection can be
internal or external.
See section “During Calls” on page 12.

Tie line

An external line from the private network.

Message

A message can be sent to any extension. This
is useful when you receive the busy tone or get
no answer. There are two kinds of message:

1.”Call me” message.

2. Voice message.

See section “Internal Messages” on page 25.

Transfer

During an internal or external ongoing call you
can make an inquiry and then transfer the call
to another party (internal or external).
See section “During Calls” on page 12 and
“Useful Hints” on page 66.

Trunk line

A trunk line is the same as an external line.
Can be either digital or analog.

BusinessPhone – IP Telephone Dialog 341372

Index

Index

Abbreviated Numbers 34

Common abbreviated numbers 34
Dial-by-name 36

Individual abbreviated numbers 35
Account number 42
Answer a second call 8
Answer an incoming call from an ISDN-line 51
Answer calls 7
Automated attendant 41
Automatic call-back 10
Block extension 46
Busy extension 11
Bypass blocked extension 48
Bypass call forwarding 21
Call Forwarding 16

Bypass call forwarding 21

Fixed diversion 17

Follow me 20

Individual diversion 18
Call list 58
Camp-on 11
Check and store received messages 27
Cleaning the telephone 69
Common abbreviated numbers 34
Common bell 39
Conference 15
Description 4
Dial-by-name 36
Dictaphone function 29
Direct Inward System Access (DISA) 43
Doorphone 41
During Calls 12

Conference 15

Group listening 12

Handsfree 12

Inquiry 13

Loudspeaker 12

Mute 13

Tran sf e r 14
Erase information 24
Erase information, Save information 24
Fault check list 70
Fixed diversion 17
Follow me 20
Forward a voice message 28
Glossary 71
Group call pick-up 39
Group Facilities 37

Common bell 39

Group call pick-up 39

Group hunting 37
Group hunting 37
Group listening 12
Handset and loudspeaker volume 56
Handsfree 12
Incoming Calls 7

Answer calls 7

Handsfree 7
Individual abbreviated numbers 35
Individual diversion 18
Individual mailbox system 30
Information 22

Enter information 23

Erase information, Save information 24
Inquiry 13
Install cables 67
Installation 67

Adjust telephone 68

Cables 67

Cleaning the telephone 69

Placing the telephone 69

Stand 68

Wall mounting 68

73BusinessPhone – IP Telephone Dialog 3413

Index

Internal Messages 25

Check and store received messages 27
Dictaphone function 29
Forward a voice message 28
Password protection 25

Send message 26
Intrusion 11
ISDN Facilities 50

Answer call 51

Number identification 50
Language 55
Last external number redial 10
Least Cost Routing 49
Log off 6
Log on 6
Log On / Log Off 6
Mailbox System 30

Individual mailbox system 30

Outcall (External) notification 32

Personal greeting 33
Make calls 9
Mute 13
Number identification 50
Other Useful Facilities 40

Account number 42

Automated attendant 41

Direct Inward System Access (DISA) 43

Doorphone 41

Reminder 40

Tandem configuration 44
Outcall (External) notification 32
Outgoing Calls 9

Automatic call-back 10

Busy extension 11
Handsfree 9
Last external number redial 10

Make calls 9
Personal greeting 33
Phone book 61
Placing the telephone 69
Reminder 40
Ringing signal tone character 56
Save information 24
Security 46

Block extension 46

Bypass blocked extension 48

Select password 47
Select password 47
Send message 26
Settings and Programmable functions 52

Handset and loudspeaker volume 56

Language 55

Ringing signal tone character 56

Time and Date 52
Tandem configuration 44
Time and Date 52
To ne s 6 5
To n e s a n d S ig na l s 6 5

To ne s 6 5
Tran sf e r 14
Troubleshooting 70

Fault check list 70
Useful Hints 66
Volume 56
Wall mounting handset hook 68

BusinessPhone – IP Telephone Dialog 341374

Quick Reference Guide

Log on / Log off

Log on: Ext. No. Log on

Password Log on

Log off:

Answer calls

Answer: Lift handset

Answer on another ext.: Lift handset Ext. No.

Make calls

Internal calls: Lift handset Ext. No.

External calls: Lift handset

Common
abbreviated number: Lift handset Abbreviated No.

Individual abbreviated
number: Lift handset

Last external
number redial: Lift handset

You get busy tone or no answer

Automatic call-back: 5 Replace handset

Camp-on:

Intrusion:

During calls

Switch to handsfree: s Replace handset

Switch to handset: Lift handset

Group listening:

Log off

6

0 External No.

**

Abbreviated No.

0- 9

***

Lift handset when called back

4 Keep handset off hook
8

s

Conference

Ongoing conversation: Line }h Call 3rd party

Line

}h 3 (To establish)

Replace handset (To leave)

Transfer

Transfer a call: Line }h Call 3rd party

Replace handset
Before or after answer)

Messages

“Call me”: 9#

Voi ce:

Play-back:

Re-record:

Send:

Receive messages: Lift handset

Call forwarding

Fixed diversion: Lift handset *21#

Internal diversion: Lift handset

Cancel: Lift handset

Follow me, re-direct
from answering
extension: Lift handset

Cancel: Lift handset #21*

Bypass call forwarding: Lift handset *60*

99Speak
*
9 Speak
#

New No.

Own No.

Own No. #

Ext. No.

#

* New No. #

#

*59#

*21*
#21#

*21*

Inquiry

Ongoing conversation: Line }h Call 3rd party

Refer back

Switch between calls: Line }h 2

To t er mi n at e : Line

}h 1

?

External diversion:

Program: Lift handset

Line access code
External No.

Cancel: Lift handset #22#

Re-activate: Lift handset

*22*

#

*22*#

Ericsson is shaping the future of Mobile and Broadband Internet communications through its
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Ericsson is helping to create the most powerful communication companies in the world.

Ericsson Austria GmbH
All rights reserved.
For questions regarding the product,
please contact your Ericsson Enterprise Certified Sales Partner.
Also visit us on www.ericsson.com/enterprise

© Ericsson Austria GmbH 2002

EN/LZTBS 151 345 R1A

Printed on chlorine free paper. Printed guide EN/LZTBS 151 1345 R1A