Ericsson DIALOG 3214, BUSINESSPHONE 250, BUSINESSPHONE 50 User Manual

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User´s Guide

BUSINESSPHONE 250

BUSINESSPHONE 50

Operator´s Console

FORVH

BusinessPhone 250 - Operator´s Console

BusinessPhone 50 - Operator´s Console

BUSINESSPHONE 250 / BUSINESSPHONE 50 OPERATOR´S CONSOLE, DIALOG 3214

part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, or by any information storage and retrieval system, or translated into another language, without prior written consent of Ericsson Austria AG, Vienna, Austria.

The information in this document is subject to alteration without prior notice. ERICSSON MAKES NO WARRANTY OF ANY KIND WITH REGARD TO

THIS MATERIAL, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Ericsson shall not be liable for errors contained herein nor for incidental or consequential damages in connection with the furnishing, performance or use of this material.

Ericsson Austria AG Business Group BusinessPhone Pottendorfer Strasse 25-27 A-1121 Vienna, Austria Telephone: +43-1-81 100-0 Telefax: +43-1-81 100-699

214C_R2A 98-04-08 19.32 Sidan 2 (1,1)

Welcome to the User´s Guide for the Operator´s Console in the BusinessPhone 250 / BusinessPhone 50 system from Ericsson.

It is a state-of-the-art business communications system. Its alliance of features and facilities effectively improves communications for virtually any kind of organization.

The Operator’s Console is specially designed to fulfil the needs of operators. Making it easy to use, there are several features that can be accessed with a code or, if programmed, with a single key.

This guide will demonstrate how the Operator’s Console helps operators handle the functions of the BusinessPhone 250 / BusinessPhone 50 system.

First you will find a top view layout of the Operator’s Console, followed by a section describing the basic operator functions (how to answer, how to place calls ...) and traffic situations.

The mid section of the guide describes various Operator functions of the BusinessPhone 250 / BusinessPhone 50 system and how to program for easy access of these functions.

Last, but not least, you will find a reference section with personal settings, a vocabulary, a description of audible and visible signals, display information and, in addition, an index to the User´s Guide.

The dual-functions keys allow two functions to be combined on the same keys, the primary shown above and the secondary shown below the line. To access the secondary function, you just press the key 2nd and then the function key.

Example:

To dial an abbreviated number:

Press the key 2nd

then press the combined key Michael P.

Dialog 3214

BusinessPhone 250 / BusinessPhone 50

BusinessPhone 250 - Operator´s Console

BusinessPhone 50 - Operator´s Console

TABLE OF CONTENTS

Description ..............................................................................5

Attendance................................................................................8

Incoming calls ........................................................................10

Outgoing calls ........................................................................11

During calls............................................................................17

Call ordering ..........................................................................23

Diversion................................................................................25

Information............................................................................27

Internal messages....................................................................31

Mailbox system ......................................................................36

Abbreviated numbers..............................................................39

Call Metering..........................................................................43

Group facilities ......................................................................53

Other useful facilities..............................................................56

Security ..................................................................................60

Least Cost Routing ................................................................63

ISDN facilities........................................................................64

Optional equipment ..............................................................69

Programming..........................................................................72

Display info............................................................................77

Visible signals..........................................................................80

Audible adjustments ..............................................................81

Tones and signals....................................................................86

Write text................................................................................87

Glossary..................................................................................88

Installation ..............................................................................91

Useful hints ..........................................................................94

Index ......................................................................................95

Quick reference guide ............................................................99

Table of Contents

page

BusinessPhone 250 - Operator´s Console

BusinessPhone 50 - Operator´s Console

ABC DEF

JKL MNOGHI

TUV WXYZPQRS

2nd

Message

Info

Monitor

Loop 3

Off duty

Loop 2

Loop 1

Notify

Clear

Speech

ABC DEF

JKL MNOGHI

TUV WXYZPQRS

2nd

Message

Info

Monitor

Loop 3

Off duty

Loop 2

Loop 1

Notify

Clear

Speech

DESCRIPTION

3 4 5 6 7

10 11

19 19 19 19

(continued)

BusinessPhone 250 - Operator´s Console

BusinessPhone 50 - Operator´s Console

DESCRIPTION

DESCRIPTION (continued)

1 Display

5x40 characters. See section ”Display info”.

2 Menu function keys

The functions depend on the traffic state and will be shown on the last line of the display. When you are requested to ”(see display)”, press the required key to access the function.

3 2nd

Key for access to secondary key functions (These functions are stated on the second line of the corresponding key).

4 Message

To send and receive messages. See section ”Internal messages”.

5 Info

Enter information. See section ”Information”.

6 Dual-function programmable keys (A-C)

Storing numbers and program functions. See section ”Programming”.

7 Dual-function programmable key (B) / Headset key

a. Storing numbers and program functions. b. The headset function is only available with option unit

(DBY 410 02) installed. The headset key is programmed by the system administrator. See section ”Other useful facilities Optional equipment”.

8 Clear left / Clear right

To disconnect the left or right call, see section ”Incoming calls”.

9 Speech left / Speech right

To have speech connection with the left or right displayed caller. Also used to intrude on a busy extension. See sections ”Incoming calls” and ”Outgoing calls”.

10 Off duty

Sets the console in off duty state. See section ”Attendance”.

BusinessPhone 250 - Operator´s Console

BusinessPhone 50 - Operator´s Console

DESCRIPTION

11 Monitor

To monitor a call on hold. See sections ”Outgoing calls Supervise long distance calls” and ”During calls - Individual hold and monitor”.

12 Loop 1 / 2 / 3

To put calls on hold or camp on calls. See sections ”Outgoing calls” and ”During calls”.

13 Notify

To reserve an extension or external line when you receive busy extension or external line. See section ”Outgoing calls”.

14 Volume control

To adjust the volume. Also space/backspace in writing mode. See sections ”Audible adjustments” and ”Write text”.

15 Mute

To switch the microphone on or off. See section ”During calls”.

16 Loudspeaker on/off

To switch the loudspeaker on or off. See section ”During calls”.

17 Answer/Extend / Enter

a. To answer/extend calls. See sections ”Incoming calls”,

”Outgoing calls”, ”Call metering”, ”Group facilities” and ”Other facilities”.

b. Enter/select information. See sections ”Attendance” and

”Mailbox system”.

18 Microphone

19 Optional key panel

17 dual-function programmable keys per key panel. Four panels can be connected.

Note: If one or two key panels are used, the optional key panel DBY 409 01 may be used. However, if three or four key panels are used, all optional key panels must be of type DBY 409 02.

20 Loudspeaker

21 Handset with hearing aid function

Please note: The handset may retain small metal objects in the earcap region.

BusinessPhone 250 - Operator´s Console

BusinessPhone 50 - Operator´s Console

ATTENDANCE

GENERAL These facilities are for re-routing your incoming external calls

to an alternative answering position.

OFF DUTY When you activate off duty, all incoming external calls to the

operator queue will be routed to an alternative answering position.

Activate

Off duty Press to activate

The lamp lights. Console is off duty. Temporary change of alternative answering position is possible:

temp Press (see display)

Type in the new alternative answering position

Note:This procedure can only be performed by the last active operator.

Deactivate

Off duty Press again to deactivate

Press to confirm

11 Nov 10:35 +15°^|| OFFDUTY ACTIVATED C= 0 I= 0 || ANSW.ADDR: 1210

|| ||

directory redial temp prog

The lamp extinguishes. Console attended.

BusinessPhone 250 - Operator´s Console

BusinessPhone 50 - Operator´s Console

ATTENDANCE

NIGHT SWITCH This function switches the whole system to the night

switch mode. The night switch mode routes all incoming external calls to a defined night answering position e.g. an answering machine.

Night Press to activate (pre-programmed)

The lamp lights. Night switch active.

Night Press again to deactivate (pre-programmed)

The light extinguishes. Night switch passive.

BusinessPhone 250 - Operator´s Console

BusinessPhone 50 - Operator´s Console

INCOMING CALLS

GENERAL A ringing signal indicates an incoming call. Either a new call

(external or internal) or a recall (recall from hold, from no answer, from camp on or a serial call). The left side of the display shows the type of call.

ANSWER CALLS Either a new call (external or internal) or a recall (recall from

hold, from no answer, from camp on or a serial call). The left side of the display shows the type of call.

Press or lift the handset to have speech connection with the caller

If you don´t lift the handset the call is in handsfree mode, via the loudspeaker and microphone, or connected directly to your headset (if installed).

11 Nov 10:35 +15°^|| C= 0 I= 0 || > 701 SPEECH<|| >123456 NEW<|| directory redial serial

Clear Press to end the call

How to transfer an incoming call, see section ”During calls Transfer”.

BusinessPhone 250 - Operator´s Console

BusinessPhone 50 - Operator´s Console

OUTGOING CALLS

GENERAL Sometimes you make a call but the person is not available.

These functions will help you in your attempts to establish contact with the called party.

INTERNAL CALLS How to make internal calls.

Dial an extension number or internal group number

The status of the extension is displayed.

Thomas P Press a pre-programmed key

The status of the extension is displayed.

General handling:

Speech Press to call an extension

Clear Press to end a call

EXTERNAL CALLS How to make external calls.

Press the digit(s) for external calls

External dial tone.

Note:Which digit to press for external calls, depends on the configuration of the system.

Line out Press a pre-programmed line key

External dial tone.

Dial the external number

Note: You can make your calls faster, using common abbreviated numbers and by programming your own abbreviated numbers.

BusinessPhone 250 - Operator´s Console

BusinessPhone 50 - Operator´s Console

OUTGOING CALLS

LAST EXTERNAL

NUMBER REDIAL When you initiate an external call the system automatically

stores all the dialled digits, irrespective of whether the call was successful or not.

Press to redial the last dialled external number

The display will show the dialled number.

SAVE EXTERNAL

NUMBER When you make an external call, you can save the number in

order to redial it easily. Previously saved number is erased. The number may consist of up to 24 digits.

Save number

save Press before you finish the call (see display)

Redial number

redial Press to redial the saved number (see display)

BUSY EXTENSION An incoming call would like to be transferred to a specific

extension, but the called extension is busy. You have several options:

Note:You can intrude on a busy extension, see section ”Outgoing calls - Intrusion and forced release”.

Option 1 To transfer the call to the busy extension:

info Press and hold (see display)

The conversation partner of the busy extension, is shown in the display.

Press to place the call

The call will be placed automatically when the extension becomes free. The extension will hear a call waiting signal.

BusinessPhone 250 - Operator´s Console

BusinessPhone 50 - Operator´s Console

Option 2 To camp on the call:

Notify Press

Loop 1 Press any free loop key

The key lamp shows steady light. The call is now in camped on state, with notification of free extension. You can answer new incoming calls.

Note: Calls cannot be camped on to internal group numbers.

A ringing signal and the loop key lamp flashing indicates that the extension is free. Answer within eight seconds by pressing the loop key, otherwise the call will be placed automatically .

Loop 1 Press

The loop key light extinguishes.

Speech Press to call the extension

OUTGOING CALLS

Loop 1 Press

Clear Press

(continued)

Press to place the call

If the caller wants another extension:

Call the new extension and place the call in the normal way.

BusinessPhone 250 - Operator´s Console

BusinessPhone 50 - Operator´s Console

OUTGOING CALLS

BUSY EXTENSION (continued)

Option 3 The caller prefers to call again later:

Clear Press to disconnect

INTRUSION AND

FORCED RELEASE If a called extension is busy , y ou can br eak into ongoing calls and

give new calls priority. If you want to intrude on the busy extension:

info Press and hold (see display)

The conversation partner of the busy extension, is shown in the display.

Speech Press

Speech Press to intrude

A warning tone is heard. Inform the extension of the new call. Select option 1 or 2.

Option 1 The extension accepts the call:

Speech Press again

The person talking to the extension is disconnected.

Speech Press

Speech connection with the caller. Inform the caller.

Press to place the call

BusinessPhone 250 - Operator´s Console

BusinessPhone 50 - Operator´s Console

OUTGOING CALLS

Option 2 The extension asks the caller to wait:

Speech Press

Speech Press again

Speech connection with the caller. Inform the caller.

Press to place the call

The call will be placed automatically when it becomes free.

Note: If the intrusion isn´t allowed, ask the caller to call back.

BUSY EXTERNAL

LINE If no external line is available for your call:

Notify Press

Loop 1 Press any free loop key

Loop 1 Press again

(continued)

The key lamp shows steady light. You can answer new incoming calls.

A ringing signal and the loop key lamp flashing indicates that an external line is available.

The loop key light extinguishes. External dialtone. Continue making the external call.

BusinessPhone 250 - Operator´s Console

BusinessPhone 50 - Operator´s Console

OUTGOING CALLS

BUSY EXTERNAL LINE (continued)

Intrusion on a busy

external line You can break into a busy external line.

info Press and hold (see display)

The conversation partner of the busy external line, is shown in the display.

Speech Press to intrude

A warning tone is heard. Inform the external line of the new call.

Speech Press again

The person talking on the external line is disconnected.

SUPERVISE LONG

DISTANCE CALLS You have dialled an external number and want to handle

new calls while you wait for it to be answered.

Monitor Press

The key lamp shows steady light. The call is supervised. You can answer new incoming calls.

When the long distance call is answered:

Monitor Press again

The monitor key lamp extinguishes. You have speech connection.

Note: If you have an ongoing call, it must first be transferred, camped on or finished, before you can press ”Monitor”.

BusinessPhone 250 - Operator´s Console

BusinessPhone 50 - Operator´s Console

DURING CALLS

GENERAL The BusinessPhone 250 / BusinessPhone 50 system allows

you to handle calls in many different ways. You can switch between handset and handsfree/group conversation, mute the microphones, make an inquiry, transfer the call, create a conference or put several calls on hold to perform other tasks.

TRANSFER You want to transfer an incoming call to an extension.

Dial the extension number or an internal group number

The status of the extension is displayed.

Thomas P Press a pre-programmed key

The status of the extension is displayed.

Continue by selecting an option below

Note: If the extension is busy, see section ”Outgoing calls - Busy extension”.

Option 1 Transfer right away:

Note: Make sure, that you are connected to the desired party. Please read the notes and warnings in section ”Useful hints”.

Press

Replace the handset to place the call

The call is transferred. External calls might only be transferred with the transfer-key, if this state of connection is allowed by the system-programming.

BusinessPhone 250 - Operator´s Console

BusinessPhone 50 - Operator´s Console

DURING CALLS

TRANSFER (continued)

Option 2 Announce the call first:

Speech Press to call the extension

Announce the call when the extension is answered.

Press

Replace the handset to place the call

Transfer to a busy

extension You can even transfer calls to busy extensions. The other party

will hear a muted signal (camp-on), and the call will be extended, as soon as the ongoing call is terminated (if camp-on is allowed).

Call-back You are called back, if you have transferred an external call

and the other extension has not answered the call within a certain time. Your telephone will ring again.

BusinessPhone 250 - Operator´s Console

BusinessPhone 50 - Operator´s Console

DURING CALLS

OPERATOR HOLD Several incoming calls can be put on hold using this function.

You have speech connection with the caller.

Hold Press (pre-programmed)

The call is put on hold. The key lamp shows a steady light. You can answer new incoming calls and also put calls on hold by pressing the key again during an ongoing call.

When you want to retake one of the calls on hold, you must be free from ongoing calls:

Hold Press (pre-programmed)

The oldest call on hold is shown in the display.

Speech Press to retake

The call is retaken. The ”Hold”-key lamp remains lit if more calls are still on hold.

Hold Press (pre-programmed)

The call is put on hold again. The next call on hold is shown. Repeat until the required call is shown.

When all calls are retaken the key lamp extinguishes.

INDIVIDUAL HOLD Incoming calls can be put on hold for retake.

You have speech connection with the caller.

Loop 1 Press any free loop key

The key lamp shows steady light. The call is put on hold. You can answer new incoming calls or put new calls on hold.

Loop 1 Press again

The loop key light extinguishes.

Speech Press

The call is retaken.

BusinessPhone 250 - Operator´s Console

BusinessPhone 50 - Operator´s Console

DURING CALLS

INDIVIDUAL HOLD

AND MONITOR Incoming calls can be put on hold for monitoring.

You are able to listen to the call on hold.

Monitor Press

The key lamp shows steady light. The call is put on hold. You can answer new incoming calls.

Monitor Press again

The monitor key light extinguishes. The call is retaken.

SERIAL CALLS The external caller wants to speak to several extensions in

a certain order:

serial Press (see display)

Call the first extension

Speech Press

Inform the extension that he/she will be connected with a serial call which cannot be transferred and the call is rerouted back to the operator if you go on-hook.

Press to place the call

Recall after the first conversation: Place the call with the next extension in the normal way.

Repeat until one requested extension remains. Before the last call in the serial call:

serial Press (see display)

Call the last extension and press to place the call

After the last conversation, the serial call is terminated.

BusinessPhone 250 - Operator´s Console

BusinessPhone 50 - Operator´s Console

DURING CALLS

GROUP LISTENING You have an ongoing conversation via the handset.

Press to switch the loudspeaker on or off

When the lamp lights, the loudspeaker monitors the call.

Note:You can adjust the volume, see section ”Audible adjustments”.

FROM HANDSET

TO HANDSFREE You have an ongoing conversation via the handset.

Press to switch the loudspeaker on

You are now in the group listening mode.

Replace the handset

Handsfree conversation.

Note:You can adjust the volume, see section ”Audible adjustments”.

Clear Press to end the call

FROM HANDSFREE

TO HANDSET You have an ongoing handsfree conversation.

Lift the handset

Conversation via the handset.

MUTE You have an ongoing conversation.

Press to switch the microphone on or off

When the lamp lights, the caller will not be able to hear the conversation in your room.

BusinessPhone 250 - Operator´s Console

BusinessPhone 50 - Operator´s Console

DURING CALLS

CONFERENCE You have an ongoing conversation and you want to

establish a telephone conference.

Dial the extension number of the third party

Note: Is the ongoing conversation partner shown on the right display, then you have to press left Speech before you can call the third party.

Speech Press to call the third party

When the third party answers:

conf Press to establish a three party conference

(see display)

Conference tone will be sent.

Option 1 Finish the conference:

Depending on which partner you want to disconnect from the conference, you can press the left or right clear button.

Clear Press to finish conference

Option 2 If you want to connect your conference partners:

extend Press to connect (see display)

Note: Make sure, that you are connected to the desired party. Please read the notes and warnings in section ”Useful hints”.

BusinessPhone 250 - Operator´s Console

BusinessPhone 50 - Operator´s Console

CALL ORDERING

GENERAL These functions allows you to order internal calls, external

calls or an external line for other extensions. The ordering extension may or may not remain on line.

DIAL TONE

ORDERING An extension calls and orders an external line with dial tone.

The caller remains on the line.

Ask the caller to wait

Press the digit(s) for external calls

External dial tone.

Line out Press a pre-programmed line key

External dial tone.

Press

The ordering extension receives the external line with dial tone.

CALL ORDERING

ON LINE An extension calls and orders a call to an external or

internal party. The caller remains on the line.

Ask the caller to wait

Call the requested party

The normal way of making an internal or external call. See sections ”Outgoing calls - Internal or external calls”.

Inform the called party

Press to place the call

BusinessPhone 250 - Operator´s Console

BusinessPhone 50 - Operator´s Console

CALL ORDERING

OFF LINE An extension calls and orders a call to an external or internal

party. The caller does not remain on the line after ordering.

Call the requested party

The normal way of making an internal or external call. See sections ”Outgoing calls - Internal or external calls”. You can reserve a line for the call, see below.

Ask the called party to wait

Speech Press

Speech Call the extension that ordered the call and press

Announce the call when the extension is answered.

Press to place the call

Reserve a line You can key the caller’s extension number first and then the

requested number in order to reserve one of the caller’s lines.

Speech Call the extension that ordered the call and press

The extension will be transferred to the left display and one of the caller’s line will be blocked.

Call the requested party

The normal way of making an internal or external call. See sections ”Outgoing calls - Internal or external calls”.

Ask the called party to wait

Speech Press

The ordering extension is called. Announce the call when the extension is answered.

Press to place the call

BusinessPhone 250 - Operator´s Console

BusinessPhone 50 - Operator´s Console

DIVERSION

DIVERSION GENERAL You may be the answering position for calls that are diverted

from the extensions in the office.

RECEIVE INFORMATION FOR

DIVERTED CALLS You have answered a call that is diverted to you.

Information is registered on the extension.

div-info Press (see display)

The information is shown. Inform the calling party.

11 Nov 10:35 +15°^|| 1 TIME OF RETURN C= 0 I= 0 || BACK 17:30 > 207 SPEECH<|| >CHAMBERS DIV<|| directory bypass div-info

If there is voice information, you will hear it.

Speech Press

Inform the caller. You can place or disconnect the call.

BYPASS DIVERSION This is useful if you have to place an urgent call with or

contact an extension that is diverted. You have called an extension with diversion:

bypass Press (see display)

Speech Press

You bypass the diversion and call the extension.

BusinessPhone 250 - Operator´s Console

BusinessPhone 50 - Operator´s Console

DIVERSION

CHANGE DIVERSION ADDRESS FOR ANOTHER

EXTENSION As an operator you have the possibility to change the

diversion address for another extension, for example when someone is ill and wants his calls to be answered by another person.

Dial

Dial the extension number and press

Dial the new diversion number and press

Special dial tone.

Clear Press to finish the procedure

BusinessPhone 250 - Operator´s Console

BusinessPhone 50 - Operator´s Console

INFORMATION

GENERAL You can insert text or voice information for any extension in

the system. This is useful for keeping the stored information up-to-date for colleagues who are out of their offices.

Information can be of three kinds:

1. Pre-defined text information.

2. Voice information.

3. Individual free text information (only to display phones).

ENTER

INFORMATION In order to enter information, you first have to select the

extension.

Info Press

11 Nov 10:35 +15°^|| C= 0 I= 0 ||

ABSENCE INFORMATION FOR: 200

leave chnge-no

chnge-no Press (see display)

The info lamp lights.

Dial the extension number

activate Press (see display)

leave Press to activate (see display)

Now you can register information on the extension.

11 Nov 10:35 +15°^|| C= 0 I= 0 ||

ABSENCE INFORMATION FOR: 207

pre-text voice free-text

Select ÓPre-defined textÓ, ÓVoiceÓ or ÓFree text informationÓ(continued)

BusinessPhone 250 - Operator´s Console

BusinessPhone 50 - Operator´s Console

INFORMATION

ENTER INFORMATION (continued)

Pre-defined texts

(option 1) You have selected the address. From the table below:

pre-text Press (see display)

11 Nov 10:35 +15°^|| C= 0 I= 0 ||

1 TIME OF RETURN BACK HHMM

activate next-info return

next-info Select appropriate info using next-info (see display)

Enter ”Completing info”

Code Completing info

Time of return 1 hour (00-23) minute (00-59) Date of return 2 month (01-12) day (01-31) Lunch 3 back at, hour minute Meeting 4 back at, hour minute Vacation 5 back, month day Illness 6 back, month day

Press to delete the latest entered digit

activate Press (see display)

The programmed absence info will be shown in the display. Internal callers receive the information on the display

(or as spoken information to callers without display phone).

Info Press to finish the procedure

BusinessPhone 250 - Operator´s Console

BusinessPhone 50 - Operator´s Console

Voice information

(option 2) You have selected the address.

voice Press (see display)

After a short tone the voice recorder starts.

11 Nov 10:35 +15°^|| C= 0 I= 0 ||

RECORDING 020

record play-back pause activate

record Press and speak (see display)

play-back Press to play-back and listen to your recording

(see display)

pause Press to pause the recording (see display)

activate Press to activate the recording (see display)

Internal callers will hear the information via the handset or the loudspeaker.

INFORMATION

Info Press to finish the procedure

Free text

(option 3) You have selected the address.

Note: Free text is only possible to display phones.

free-text Press (see display)

Enter the text and press to store the information

Note: How to write text is described in section ”Write text”.

Information stored. The complete information is shown constantly on the extension. Internal callers receive the information in the display.

Info Press to finish the procedure

BusinessPhone 250 - Operator´s Console

BusinessPhone 50 - Operator´s Console

INFORMATION

ERASE INFORMATION, CHANGE INFORMATION

Info Press

11 Nov 10:35 +15°^|| C= 0 I= 0 ||

ABSENCE INFORMATION FOR: 207

erase leave off chnge-no.

erase Press to erase the information (see display)

leave Press to leave another information (see display)

on/off Press to activate/deactivate information (see display)

chnge-no Press to leave a second message (see display)

This function may not be allowed, ask system administrator.

Info Press to finish the procedure

BusinessPhone 250 - Operator´s Console

BusinessPhone 50 - Operator´s Console

INTERNAL MESSAGES

GENERAL You can send a message without calling an extension

(direct message) or when you call an extension and receive busy tone or get no answer.

Information can be of three kinds:

1. ”Call me” message.

2. Voice message.

3. Text message (only to display phones).

SEND MESSAGE To send a message to an extension.

Direct message

Message Press

The lamp lights.

send Press (see display)

11 Nov 10:35 +15°^|| C= 0 I= 0 ||

FROM NUMBER: 200 TO NUMBER:

send chnge-no. chnge-no.

call-back Select message type (see display)

Message Press to finish the procedure

(continued)

Enter the extension number

send Press (see display)

11 Nov 10:35 +15°^|| C= 0 I= 0 ||

FROM NUMBER: 200 TO NUMBER: 201

call-back voice text

Note: After sending, you can repeat to other extensions. You can also change the sending extension number, if you want the message to be sent from someone else.

The message is sent. The message lamp extinguishes.

BusinessPhone 250 - Operator´s Console

BusinessPhone 50 - Operator´s Console

INTERNAL MESSAGES

SEND MESSAGE (continued)

During an

unanswered call When you call an extension and receive busy tone or get no

answer, you can send a call-back, voice or text message.

Message Press

call-back Select message type (see display)

Note: After sending, you can repeat to other extensions.

Message Press to finish the procedure

The message is sent. The message lamp extinguishes.

11 Nov 10:35 +15°^|| C= 0 I= 0 ||

FROM NUMBER: 200 TO NUMBER: 201

call-back voice text

Call-back Send a ”call me” message.

Voice Use the menu keys to record your message and send it.

See section ”Information - Voice information”.

Text Write a text message and send it. Only possible to display

phones. See section ”Write text”.

BusinessPhone 250 - Operator´s Console

BusinessPhone 50 - Operator´s Console

INTERNAL MESSAGES

REPEAT MESSAGE You can easily send the same message to several destinations.

When the message is sent, the display shows:

11 Nov 10:35 +15°^|| C= 0 I= 0 ||

MESSAGE IS SENT. REPEAT TO ANOTHER ?

yes no

yes Press to select a new message (see display)

Enter the new extension number

send Press to send the message (see display)

Repeat the procedure to send the message to the next destination.

Message Press to finish the procedure

CHANGE SENDING

EXTENSION When you have dialled the receiving extension number,

you can define another extension as sender. The display shows:

11 Nov 10:35 +15°^|| C= 0 I= 0 ||

FROM NUMBER: 200 TO NUMBER: 205

send chnge-no. chnge-no.

chnge-no. Press (see display)

The second function key from the left (F2).

Enter the new extension number

Continue sending the message.

BusinessPhone 250 - Operator´s Console

BusinessPhone 50 - Operator´s Console

INTERNAL MESSAGES

CHECK MESSAGE You can check the messages that are sent by you or by others.

Message Press

check Press (see display)

11 Nov 10:35 +15°^|| C= 0 I= 0 ||

CHECK MESSAGES - OWN OR OTHERS ?

return own others

Own

own Press (see display)

Enter the receiving extension number. Select type. You can check and erase the messages that you have sent (see display).

Others

others Press (see display)

Enter the receiving number that you want to check. Select type. All messages will be presented with senders name. You can check and erase the messages (see display).

Message Press to finish the procedure

BusinessPhone 250 - Operator´s Console

BusinessPhone 50 - Operator´s Console

INTERNAL MESSAGES

RECEIVE MESSAGE The message lamp flashes rapidly.

Message Press to view mailbox

The display shows if there are new messages. It also shows if any of your messages are sent back, when they have been left unanswered too long.

11 Nov 10:35 +15°^|| C= 0 I= 0 ||

SELECT FUNCTION

send receive check sent-back

Receive

receive Press (see display)

See the display on how to call back, listen to or read and then erase messages that are sent to you.

Note: Depending on the configuration, you might be asked for your personal code before you can retrieve your messages. See section ”Security”.

Sent-back

sent-back Press (see display)

Message Press to finish the procedure

Messages that have been left unanswered too long are sent back to you, the display message “sent-back” appears. You can check the returned message by selecting sent-back. To erase the message or send it again (see display).

BusinessPhone 250 - Operator´s Console

BusinessPhone 50 - Operator´s Console

MAILBOX SYSTEM

GENERAL While you are away from the office, callers can leave

messages in your individual or in a common mailbox. You are also able to record your personal greeting.

The difference between your individual mailbox and a common one is that a common mailbox can be used for more than one user.

INDIVIDUAL MAILBOX

SYSTEM If you are not in the office, you can give the service to the

caller to leave a message in your mailbox.

Activate Divert your extension to the mailbox system.

Off duty Press

temp Press (see display)

Dial the number to the mailbox system

Ask the system administrator for your defined mailbox number.

Note: This procedure can only be performed by the last active operator.

When the diversion to your mailbox is activated, the Off duty lamp shows steady light.

Press to confirm

Deactivate

Off duty Press

The lamp extinguishes.

Retrieve messages -

internally The message lamp flashes rapidly.

Message Press to retrieve a message

Further procedure, see section ”Internal messages - Receive message”.

BusinessPhone 250 - Operator´s Console

BusinessPhone 50 - Operator´s Console

MAILBOX SYSTEM

Retrieve messages -

externally To retrieve your messages from an external position:

Dial your company«s telephone number

Dial the number to the mailbox system

During the procedure you will be asked for your extension number and your personal code.

COMMON MAILBOX

SYSTEM If you divert your telephone to a common mailbox, the

callers are able to leave messages there. The difference between your individual mailbox and a common one is that a common mailbox can be used for more than one user.

Activate Divert your extension to the mailbox system.

Off duty Press

temp Press (see display)

Deactivate

Off duty Press

(continued)

Dial the common mailbox number

Ask the system administrator for your defined mailbox number.

Note: This procedure can only be performed by the last active operator.

When the diversion to your mailbox is activated, the Off duty lamp shows steady light.

Press to confirm

The lamp extinguishes.

BusinessPhone 250 - Operator´s Console

BusinessPhone 50 - Operator´s Console

MAILBOX SYSTEM

COMMON MAILBOX SYSTEM (continued)

Retrieve messages internally

Common mailbox Press the common mailbox key (pre-programmed)

Speech Press to connect

During the procedure you will be asked for your extension number and your personal code. See section ”Security”.

Retrieve messages -

externally To retrieve your messages from an external position:

Dial your company«s telephone number

Dial the common mailbox number

Speech Press to connect

During the procedure you will be asked for your extension number and your personal code.

PERSONAL

GREETING When you have diverted your extension to the individual-

or common mailbox system, you can leave a personal greeting to the caller.

1) Enter the information

Pre-defined texts or voice information. How to enter information, see section ”Information - Enter information”.

Note: Free text is not available for this function.

2) Activate diversion to the mailbox system

How to activate, see sections ”Individual mailbox system” or ”Common mailbox system”.

BusinessPhone 250 - Operator´s Console

BusinessPhone 50 - Operator´s Console

ABBREVIATED NUMBERS

ABBREVIATED

NUMBERS GENERAL By using abbreviated numbers, you can make calls simply

by pressing a few keys. Frequently used external numbers are stored as ”common abbreviated numbers” in the exchange.

A total of 71 “individual abbreviated numbers” (your personal most frequently used external numbers) can be stored and used on the keys A to C on the telephone, and on the key-panel keys.

COMMON ABBREVIATED

NUMBERS External numbers are stored centrally in your BusinessPhone

system. Common abbreviated numbers have a maximum of 4 digits and can be dialled from every extension that has the authority to do so.

Dial the common abbreviated number

Please refer to your telephone directory.

DIAL-BY-NAME You can program and activate directory numbers (extensions

and common abbreviated numbers) on the programmable keys.

Head Office Press to make a call (pre-programmed)

Program dial-by-name How to program an internal directory number on a

programmable key.

prog Press (see display)

key Press (see display)

(continued)

BusinessPhone 250 - Operator´s Console

BusinessPhone 50 - Operator´s Console

ABBREVIATED NUMBERS

DIAL-BY-NAME (continued)

11 Nov 10:35 +15°^|| C= 0 I= 0 ||

NAMECALL

change Press (see display)

11 Nov 10:35 +15°^|| C= 0 I= 0 ||

SELECT FUNCTION - NAMECALL 10

backward forward enter return

Press a programmable key

The pre-programmed function is displayed.

change return

Note: If programmed names already exist, press backward or forward until the function “Namecall” is shown (see display).

enter Press (see display)

11 Nov 10:35 +15°^|| C= 0 I= 0 ||

ASSOCIATED NUMBER

store return

Dial the number

You can use any directory number, e.g. a common abbreviated number or a colleague’s extension number.

store Press (see display)

Clear Press to finish programming

BusinessPhone 250 - Operator´s Console

BusinessPhone 50 - Operator´s Console

ABBREVIATED NUMBERS

INDIVIDUAL ABBREVIATED

NUMBERS You can program and activate your most frequently used

external numbers on the 2nd layer of a programmable key.

2nd Press

Michael P. Press to make a call (pre-programmed)

Program individual

abbreviated number Frequently dialled numbers, of up to 24 digits, can be

programmed as individual short numbers.

prog Press (see display)

11 Nov 10:35 +15°^|| C= 0 I= 0 ||

PHONE PROGRAMMING

key short-no. settings ringing

short-no. Press (see display)

Press a programmable key and dial the digit(s) for outgoing calls

Dial the number

store Press (see display)

Clear Press to finish programming

Note:The dual-function keys allow individual abbreviated numbers and other functions e.g. dial-by-name to be combined on the same keys. You can remove the transparent cover in order to write the names beside the keys. Put the name referring to the individual abbreviated number in the field below the line to indicate that it is the secondary function.

BusinessPhone 250 - Operator´s Console

BusinessPhone 50 - Operator´s Console

ABBREVIATED NUMBERS

INTEGRATED TELEPHONE

DIRECTORY You can search for all directory numbers and common

abbreviated numbers in the integrated telephone directory.

directory Press (see display)

The display shows :

11 Nov 10:35 +15°^|| C= 0 I= 0 ||

internal external return

You can choose between internal telephone directory that contains all directory numbers, and external telephone directory that contains all common abbreviated numbers.

internal Press (see display)

To search in the internal telephone directory.

external Press (see display)

To search in the external telephone directory. You can press “search” (see display) to step through the

whole directory or use the keypad to select the first or more characters of the second name.

11 Nov 10:35 +15°^|| C= 0 I= 0 ||

search disconn

Note: How to write text is described in section ”Write text”.

search Press (see display)

If the proposal is correct, call the number (see display). If not, use ”backward” or ”forward” to step through the directory.

BusinessPhone 250 - Operator´s Console

BusinessPhone 50 - Operator´s Console

CALL METERING

GENERAL When the BusinessPhone system is provided with metering

information from the public net, the call metering function can be used to check the costs of outgoing calls. The BusinessPhone system offers several options to obtain this information.

COST OF

THE LAST CALL After finishing an outgoing external call, you have the

possibility to see the cost of the last call.

Dial

The display shows the cost of the last call.

Clear Press to finish the procedure

READ OUT YOUR OWN COST

COUNTER This is useful, when you want to check the accumulated

costs of your own counter.

Dial

The system shows the accumulated costs since the last reset.

Clear Press to finish the procedure

READ OUT COST COUNTER

FOR OTHERS You can read out and reset the cost counters for other

extensions and trunk lines. If your system is equipped with a printer you have the opportunity to initiate a printout.

Dial to see the accumulated costs of your own extension since the last reset

(continued)

BusinessPhone 250 - Operator´s Console

BusinessPhone 50 - Operator´s Console

CALL METERING

READ OUT COST COUNTER FOR OTHERS (continued)

11 Nov 10:35 +15°^|| C= 0 I= 0 ||

OWN COSTS: ATS 1200

other check return

other Press (see display)

activate Press to confirm the password (see display)

The system requires a password.

Enter the password

Ask your system administrator for the defined password. Press to delete the latest entered digit.

Select the type of meter you want to read out.

11 Nov 10:35 +15°^|| C= 0 I= 0 ||

SELECT TYPE OF METER

caller trunk return

caller Press to read out an extension counter

(see display)

If the system is included in a network, you will be able to read out the costs of the tie lines in this menu.

trunk Press to read out a trunk line counter (see display)

BusinessPhone 250 - Operator´s Console

BusinessPhone 50 - Operator´s Console

CALL METERING

11 Nov 10:35 +15°^|| C= 0 I= 0 ||

ENTER DIRECTORY NUMBER:

display print reset return

Enter the directory number of the desired extension or trunk line

(If you do not enter a directory number the accumulated costs of the entire system will be shown.)

return Press to return to previous menu (see display)

reset Press to reset counter (see display)

Note:The reset function in this menu is only applicable when a printer is connected to the system. To initiate a reset procedure you require a special class of service (please ask your system administrator if this feature is available on your phone). To avoid different countervalues for total extensions and total trunk lines in the system, we recommend to reset all the extensions and trunk line-counters at the same time.

(continued)

print Press to initiate a printout on the printer

(see display)

This function is applicable when a printer is connected to the system. You also require a special class of service to initiate a printout. For a detailed description of the printout, see section ”Printout”.

display Press to show the counter on the display

(see display)

BusinessPhone 250 - Operator´s Console

BusinessPhone 50 - Operator´s Console

CALL METERING

READ OUT COST COUNTER FOR OTHERS (continued)

11 Nov 10:35 +15°^|| C= 0 I= 0 ||

COST 201: ATS 100

11 Nov 10:35 +15°^|| C= 0 I= 0 ||

200-280: ATS 1200

detail return

print reset return

In this menu you have the same possibilities as in the previous menu. It is also possible to reset without a printer.

If you have not entered a specific dir ectory number in this procedure, you will see the accumulated costs of the entire system.

detail Press to read out the detailed counters

of each extension/trunk line (see display)

In this menu you have the same possibilities as the previous menu for reading out a single counter.

11 Nov 10:35 +15°^|| C= 0 I= 0 ||

COST 200: ATS 100

next print reset return

next Press to step through all the counters

(see display)

Clear Press to finish the procedure

BusinessPhone 250 - Operator´s Console

BusinessPhone 50 - Operator´s Console

CALL METERING

PRINTOUT The printout covers the following information:

Example:

Call Metering Information BusinessPhone

Date: 98 05 12 Time: 10:53

ERICSSON AUSTRIA AG Pottendorfer Str. 25-27 1121 Vienna AUSTRIA

Reason for print out : Read Division : Total system Group : Callers Directory number range : 4736 Currency : ATS

Dir. No. Name Pulses Cost Cost/Pulse 4736 Mr.Plattner 76 760.00 10.00 Total 76 760.00

BusinessPhone 250 - Operator´s Console

BusinessPhone 50 - Operator´s Console

CALL METERING

PRINTOUT CONTENTS

Date: Shows the date of the print out. Time: Shows the time of the print out. Ericsson Austria AG 4 lines with 50 characters per line are free for definition.

Pottendorfer Str. 25-27 For example, for the company address. 1121 Vienna AUSTRIA

Reason for print out: This field shows if the print out was initiated only to read

out the counter or if the print out was caused because of a reset procedure.

Division: This field is prepared for future applications. Currently it

always shows ”Total system”.

Group: Shows if the desired directory number(s) are related to the

extension (caller) or trunk group.

Directory number Shows the directory number of the desired extension or range: trunkline. When no directory number is entered then ”ALL”

will be shown in this field and you will see all the counters of the extensions and trunk lines on the display.

Currency: Shows the defined currency. Dir.No.: Shows the directory number of the desired

extension/trunk line.

Name: Shows the name of the extension or trunk line. Pulses: Shows the accumulated pulses for the desired

extension/trunk line since the last reset.

Cost: Shows the accumulated cost for the desired

extension/trunk line since the last reset.

Cost/Pulse: Shows the actual price per pulse. Total: Shows the accumulated pulses and costs of all the

extensions/trunk lines on the printout.

BusinessPhone 250 - Operator´s Console

BusinessPhone 50 - Operator´s Console

CALL METERING

INTEGRATED

SYSTEM CHECK To avoid a loss of the counter values during reconfigurations

of the system, an integrated system check offers you the opportunity to read out all the counters which were not reset before the reconfiguration.

To initiate the system check you need a special class of service (please ask your system administrator if this feature is available on your phone).

Dial

(Same procedure as used for reading out accumulated costs).

11 Nov 10:35 +15°^|| C= 0 I= 0 ||

OWN COSTS: 1200 ATS

other check return

check Press to initiate a system check (see display)

When a fault is found the following information will be shown:

(continued)

11 Nov 10:35 +15°^|| C= 0 I= 0 ||

CALLER RECORD FAULTY

display return

display Press to display the fault records (see display)

The display shows the first fault record in the system. The display information includes the extension numbers which have been deleted during the reconfiguration and the related costs for these extensions.

BusinessPhone 250 - Operator´s Console

BusinessPhone 50 - Operator´s Console

CALL METERING

INTEGRATED SYSTEM CHECK (continued)

11 Nov 10:35 +15°^|| C= 0 I= 0 ||

202 ATS 5700.00 COSTS

next cost/pulse reset return

cost/pulse Press to toggle between the indication in pulses

reset Press to reset the faulty record (see display)

next Press to step through the faulty records

(see display)

or costs (see display)

In this case no print out will be initiated to the connected printer.

return Press to return to previous menu (see display)

BusinessPhone 250 - Operator´s Console

BusinessPhone 50 - Operator´s Console

CALL METERING

OPERATOR

SUPERVISED CALL An extension can order an external call to be metered.

The caller can remain on the line or hang up (off line) while you establish the call.

Option 1 Registration on the callers individual call meter:

Set up the external line

See section ”Outgoing calls - External calls”. External dialtone.

11 Nov 10:35 +15°^|| C= 0 I= 0 || > 701 SPEECH<|| 207 FREE 1 >123456 MET<|| SMITH

save meter

meter Press (see display)

Continue setting up the external call, see section ”Call ordering”.

(continued)

Recall after the call is terminated:

Press

The display informs about call duration, number of pulses or costs (depending on the configuration). Note the information.

11 Nov 10:35 +15°^|| 207 C= 0 I= 0 || SMITH

701 RECALL || DURATION 00.00.50

MET || PULSES 3

BusinessPhone 250 - Operator´s Console

BusinessPhone 50 - Operator´s Console

CALL METERING

OPERATOR SUPERVISED CALL (continued)

If you want to register the cost information:

Press again

The call is registered on the callers individual call meter.

Clear Press to disconnect the call

Option 2 Registration on a specified account number:

Account Press (pre-programmed)

Dial the account number

Account Press again (pre-programmed)

Continue setting up the external call.

BusinessPhone 250 - Operator´s Console

BusinessPhone 50 - Operator´s Console

GROUP FACILITIES

GENERAL When you are working together in a team the following

group facilities can be very useful. You can page your colleagues, give them telephone attendance or pick up their incoming calls.

LOUDSPEAKER

PAGING You can page all extensions in a group and give a voice message.

Paging Press (pre-programmed)

All extensions in a group are called.

Paging Press again and hold the key (pre-programmed)

Give the voice message and then release the key. Now you can wait for answer, or terminate. If you do not get an answer within 30 seconds, the paging function will be terminated automatically.

Answer paging A short signal and a flashing ”Paging“-key will inform you

when a loudspeaker paging is received.

Paging Press (pre-programmed)

An internal call is established with the paging party.

KEY SYSTEM With this function, all (or selected) external lines are

represented by pre-programmed keys on all phones.

External line Press to answer or make calls (pre-programmed)

A flashing lamp beside the key indicates an incoming call.

BusinessPhone 250 - Operator´s Console

BusinessPhone 50 - Operator´s Console

GROUP FACILITIES

GROUP HUNTING Your telephone can be included in a hunt group, where all

members are represented with one common directory

number. Incoming calls to the hunt group, follow the same procedure

as calls to normal directory numbers, then the call is directed to free extensions in the group. The hunt order within the group can be changed to suit your needs.

Only one group hunting call can be handled at a time, i.e. a second incoming group hunting call cannot be presented on your other line. However you can still receive group hunting calls to your extension number, if you are busy with a normal call

Note: If all members in a hunt group are busy, the call-back or intrusion functions are not available, however the camp-on function can still be used.

16 hunt groups can be programmed, each containing 1 to 20 members. A hunt group member can be either an extension number, an operator console or a fictive number.

To answer incoming group hunting calls:

Lift the handset

BusinessPhone 250 - Operator´s Console

BusinessPhone 50 - Operator´s Console

GROUP FACILITIES

COMMON BELL The common bell facility allows all extensions of the system

(operator included) to pick up the call from an extension that has been predefined as a common bell extension.

Dial the common bell pick up code

Please ask your system administrator for the common bell pick up code. You will immediately be connected with the calling party.

If two or more extensions simultaneously attempt to answer a call from the common bell extension, only the first extension will pick it up. The other extensions will receive the ”number unobtainable” tone and their displays will show the message ”No call waiting at common bell”.

This will also happen if you dial the common bell pick up code and there are no calls waiting at the common bell extension.

Note:You can also program the common bell code on a function key.

BusinessPhone 250 - Operator´s Console

BusinessPhone 50 - Operator´s Console

OTHER USEFUL FACILITIES

OTHER USEFUL

FACILITIES GENERAL By using these facilities your productivity will be increased,

e.g. you can set reminders for important meetings, place the costs for external calls on separate accounts, listen to music via the loudspeaker and much more...

REMINDER The phone can be set to remind you at any time within

the next 24 hours (multiple settings are allowed).

Press

Dial reminder time

(00-23) hour + (00-59) minute. Example: 1430.

11 Nov 10:35 +15°^|| C= 0 I= 0 ||

|| *32*

REMINDER TIME 1430

activate clear

activate Press to activate (see display)

Clear Press to finish the procedure

Cancel reminder

Clear Press to finish the procedure

Note: If you receive busy tone, your extension does not have the authority to set a reminder.

Press to delete the latest entered digit.

When the reminder time is reached, your phone rings with recall signal.

Press to cancel all settings

BusinessPhone 250 - Operator´s Console

BusinessPhone 50 - Operator´s Console

OTHER USEFUL FACILITIES

ACCOUNT NUMBER You can place the costs for external calls on a selected

account number (up to 15 digits).

Enter account number before the call

Dial

Enter account number and press

Internal dial tone. Make the external call.

Enter account number

during the call If your telephone has a pre-programmed account number-

key, you can also enter an account number during a call.

Account number Press (pre-programmed)

Enter account number and press

BACKGROUND

MUSIC You can listen to background music over the loudspeaker on

your phone by pressing a pre-programmed Music key, or by entering the number for the music channel. Please ask your system administrator for the configured number.

Background music Press to activate the music (pre-programmed)

The music automatically switches off when you make or receive calls and switches on again when the call is finished.

Press to cancel the music

Note:You can adjust the volume, see section ”Audible adjustments”.

BusinessPhone 250 - Operator´s Console

BusinessPhone 50 - Operator´s Console

OTHER USEFUL FACILITIES

INTERCOM LINE A two-way direct call function between two extensions, for

instance in executive-secretary communication.

Intercom to Secretary Press (pre-programmed)

Speech Press to establish an intercom call

Cancel an intercom call

Clear Press to cancel the intercom call

AUTOMATED

ATTENDANT The Automated Attendant facility sends voice instructions to

external and internal callers, informing them of all possible options they can choose. Voice instructions lead the callers step by step to the desired destination.

Dial the Automated Attendant directory number

Please ask your system administrator for the Automated Attendant directory number.

BusinessPhone 250 - Operator´s Console

BusinessPhone 50 - Operator´s Console

OTHER USEFUL FACILITIES

DIRECT INWARD SYSTEM ACCESS

(DISA) If you are working externally and you have the need to make

business calls, call your company and use the company PBX to make an external call to the desired party. You just pay the costs for the phone call to your company. The other costs will automatically be placed on your extension number or on a special project.

Dial the public number of your company

followed by the DISA number

Please ask the system administrator for the defined DISA number.

Dial the external number

Note: During the procedure you will be prompted for your personal code. Which code to use and how to change it, see section ”Security - Select Personal Code”. See last page for a card to remember these specific numbers.

DOORPHONE The doorphone is used to monitor the admission to your

company, i.e you can open the doorlock from your phone.

Answering doorphone calls

Doorphone Press (pre-programmed)

You will be in speech connection with the calling party.

Opening of the

doorlock After you have answered the doorphone, you can open the

door making an inquiry to the door-opener’s directory number.

Dial the door-opener«s directory number

Please ask your system administrator for the number.

BusinessPhone 250 - Operator´s Console

BusinessPhone 50 - Operator´s Console

SECURITY

GENERAL You can block your extension in order to prevent

unauthorized use of your telephone, e.g if your external calls are placed on a specific account number.

BLOCK EXTENSION

Dial to block your extension

Verification tone.

Clear Press to finish the procedure

Un-block extension

Dial

Dial your personal code and press to re-open

Verification tone. Your extension is open for use.

Clear Press to finish the procedure

BusinessPhone 250 - Operator´s Console

BusinessPhone 50 - Operator´s Console

SECURITY

SELECT

PERSONAL CODE You can use your four-digit code for blocking your phone

from unauthorized use, or for making external calls from any blocked extension.

Dial to select a new code

Dial your present code and press

The default personal code is “0000”.

Dial your new code and press

Verification tone.

11 Nov 10:35 +15°^|| C= 0 I= 0 ||

|| #*72*----*1234# ||

Clear Press to finish the procedure

BusinessPhone 250 - Operator´s Console

BusinessPhone 50 - Operator´s Console

SECURITY

BYPASS BLOCKED

EXTENSION In order to make a call, you can temporarily bypass a

blocked extension.

Bypass own extension

Dial

Dial your personal code and press

Dial tone. You can make one call from your extension.

Bypass another

extension This makes it possible to make a call on another, blocked

extension, by using your authority code.

Dial

Dial your personal code and press

Dial your extension number and press

Dial tone. You can make one call from the blocked extension.

BusinessPhone 250 - Operator´s Console

BusinessPhone 50 - Operator´s Console

LEAST COST ROUTING

GENERAL Least Cost Routing (LCR) automatically selects the cheapest

way to establish the connection to the desired external number. Please ask your system administrator if this function is installed in your system.

LEAST COST

ROUTING If the extension has been configured to use LCR, each

external call will be analysed and the cheapest way will be selected.

Use least cost routing

Dial the digit(s) for external calls and external number

The usual way of making an outgoing external call.

Calling least cost

routing If LCR has been installed in your system, but your extension

is not configured to use it automatically, you also have the opportunity to get the cheapest connection by dialling the LCR code before you dial an external number.

Dial the LCR code

Please ask your system administrator for the LCR code.

Dial the digit(s) for external calls and external number

Note:You can also program the LCR code on a function key.

BusinessPhone 250 - Operator´s Console

BusinessPhone 50 - Operator´s Console

ISDN FACILITIES

GENERAL This chapter is only relevant when your system is connected

to a digital trunk line (ISDN-trunk line). It provides a general view of all the (supplementary) services available from the public net which are supported by the system. The services from the public net differ from market to market. Please ask your system administrator which features are available.

NUMBER

IDENTIFICATION The main difference compared to the analogue public net

is the number identification between the connected parties. When you establish an outgoing external call, the public

number of your system and your extension number will be sent to the called party. If the number of the answering party is different from the dialled one (for example, after a diversion), you will also be informed about the answering party´s number.

11 Nov 10:35 +15°^|| C= 0 I= 0 || > 745 SPEECH<|| >01811004736 NEW<|| directory redial serial

When you answer an incoming external call on your phone (or from another phone), you will see the caller´s number on the display. Your public number will be sent to the caller.

BusinessPhone 250 - Operator´s Console

BusinessPhone 50 - Operator´s Console

ISDN FACILITIES

ANSWER AN INCOMING CALL

FROM AN ISDN-LINE A ring signal and a flashing lamp indicates an incoming call,

one of the following three cases will occur.

Example 1 : The public net provides the number of the caller.

Mr. Plattner with public number 0043 0181100 4736 is calling.

11 Nov 10:35 +15°^|| C= 0 I= 0 || > 745 SPEECH<|| >1811004736 NEW<|| directory redial serial

Example 2 : The caller has activated ”number secrecy”.

(The calling number will be suppressed.)

11 Nov 10:35 +15°^|| C= 0 I= 0 ||

745 NEWCALL ||

DISPLAY REST NEW ||

directory redial serial

Example 3 : The public net cannot provide the calling number, in this

case the normal number of the external line will be shown.

11 Nov 10:35 +15°^|| C= 0 I= 0 ||

745 NEWCALL ||

EXTERNAL NEW ||

directory redial serial

Answer the call in the normal way.

BusinessPhone 250 - Operator´s Console

BusinessPhone 50 - Operator´s Console

ISDN FACILITIES

MAKE AN EXTERNAL CALL

ON AN ISDN-LINE Establish an external call in the normal way.

If the called party is also connected to a digital trunk line, your public number is shown on the called party´s display.

If the connected party number differs from the dialled one (for example : diversion or pick up from another extension), your display shows the new number.

Example : Called Party number 0181100 Extension 4736

11 Nov 10:35 +15°^|| C= 0 I= 0 ||

|| 738 RING FREE || 001811004736

save meter

The desired extension 4736 will be answered by extension 5446.

11 Nov 10:35 +15°^|| C= 0 I= 0 ||

|| > 738 SPEECH< || >001811005446 <

save meter

When the connected party has activated ”number secrecy” (number suppression), your display shows the following information.

11 Nov 10:35 +15°^|| C= 0 I= 0 ||

|| > 738 SPEECH< || >DISPLAY REST <

save meter

BusinessPhone 250 - Operator´s Console

BusinessPhone 50 - Operator´s Console

ISDN FACILITIES

MALICIOUS CALL

IDENTIFICATION If you are disturbed by malicious external incoming calls,

you can request a number tracing from the network provider. If you cannot see the number of the caller or connected

party (because of an activated number suppression), you have the possibility to register the number in the public network during the call.

Malicious call id. Press to register the connected number

(pre-programmed)

Press to register the connected number

If the function is accepted in the public net, your display shows the following information.

11 Nov 10:35 +15°^|| C= 0 I= 0 || > 701 SPEECH<|| >DISPLAY REST NEW<|| MCID ACCEPTED

save serial

If you cannot identify the connected party, your display shows the following information.

11 Nov 10:35 +15°^|| C= 0 I= 0 || > 701 SPEECH<|| >DISPLAY REST NEW<|| MCID REJECTED

save serial

After 3 seconds the display will return to the previous display.

BusinessPhone 250 - Operator´s Console

BusinessPhone 50 - Operator´s Console

ISDN FACILITIES

NUMBER SECRECY By pressing a pre-programmed ”number secrecy” key you

can choose not to show your complete number (public + extension number) to the connected party.

11 Nov 10:35 +15°^|| C= 0 I= 0 ||

|| > 738 SPEECH< || >DISPLAY REST <

save serial meter

Number secrecy Press a pre-programmed key to suppress

your complete number to the public net

The lamp beside the key shows a steady light and the function remains activated until the key is pressed again.

BusinessPhone 250 - Operator´s Console

BusinessPhone 50 - Operator´s Console

OPTIONAL EQUIPMENT

GENERAL This chapter describes optional features that can be used

together with your BusinessPhone telephone.

EXPANSION

KEY PANEL Each key panel offers 17 additional keys for storing of your

most frequently used telephone numbers and functions, and for supervising extensions.

Your telephone can be expanded with up to four key panels.

Note: If one or two key panels are used, the optional key panel DBY 409 01 may be used. However, if three or four key panels are used, all optional key panels must be of type DBY 409 02.

OPTION UNIT The Option unit DBY 410 02 is an optional accessory, to be

installed on the bottom of your telephone set. The following devices can be installed via the Option unit:

• Tape recorder

• Extra bell or busy indication outside your door

• Enhanced headset functionality or a conference unit

Note: Regarding the headset functions see previous section.

• PC sound card

• Second handset

Note:For people with impaired hearing the Option unit offers the possibility to amplify the receiving volume in the handset and headset.

EXTRA HANDSET Useful for involving a second person in your conversation,

for talking or just listening.

BusinessPhone 250 - Operator´s Console

BusinessPhone 50 - Operator´s Console

OPTIONAL EQUIPMENT

TAPE RECORDER When a recording of the telephone conversation is needed,

for evidence purposes, a tape recorder can be connected.

HEADSET The following headset functions are available.

Note:To use the headset functions your telephone has to be equipped with option unit DBY 410 02. How to install the option unit, see separate installation instructions provided with the option unit.

Activate/Deactivate the headset

Headset Press the headset key to activate/deactivate the

headset (pre-programmed)

See section ”Description”. All calls can be handled via the headset.

Answer calls

Press to have speech connection with the caller

Clear Press to terminate a headset call

Make calls

Clear Press to terminate the call

Headset to handset

Dial the number

Lift the handset

BusinessPhone 250 - Operator´s Console

BusinessPhone 50 - Operator´s Console

Handset to headset

Headset Press the headset key (pre-programmed)

Headset with group listening

Headset to handsfree

Headset Press the headset key (pre-programmed)

Handsfree to headset

Headset Press the headset key (pre-programmed)

OPTIONAL EQUIPMENT

Press to toggle between headset with or without group listening

Press

CONFERENCE UNIT For conferences with many participants, the conference unit

enhances the speech quality. It provides full duplex and high quality conversation possibilities.

ALARM

INTERFACE UNIT This plug-in module is fitted into the bottom of the

telephone. It makes it possible to transfer alarm signals from various devices via the telephone to the exchange and to a pre-defined extension. A special circuit layout provides maximum functional security.

To a telephone fitted with an alarm interface unit you can connect devices such as bathroom alarms for hotel rooms, emergency alarms for hospitals, bank security alarms and supervision of machines.

BusinessPhone 250 - Operator´s Console

BusinessPhone 50 - Operator´s Console

PROGRAMMING

GENERAL If you require frequent use of certain functions, you may

program them on the programmable keys. When you want to use the function, just press the key.

PROGRAMMING How to program a function on a programmable key.

prog Press (see display)

key Press (see display)

Press the desired programmable key

change Press (see display)

forward Select function code (see display)

See section ”Function codes and required data”.

enter Press (see display)

Enter associated number

See section ”Function codes and required data”.

store Press (see display)

Continue with section Óselect ringing characterÓ

Clear Press to finish programming

After approximately 10 seconds, the function key is active.

Note:The dual-function keys allow programmed functions and short numbers to be combined on the same keys. Remove the transparent cover in order to write the name beside the key. Put the name referring to the programmed function in the field above the line to indicate that it is the primary function. If a function is already programmed on the key, this will be displayed when you start programming.

BusinessPhone 250 - Operator´s Console

BusinessPhone 50 - Operator´s Console

PROGRAMMING

Select ringing character

Select ringing character (0-4)

See section ”Function codes and required data”.

enter Press (see display)

Clear Press to finish programming

After approximately 10 seconds, the function key is active.

Example : You want to supervise extension 234 on a programmable key

with one delayed ringing signal. For available function codes, see section ”Function codes and required data”.

prog Press (see display)

11 Nov 10:35 +15°^|| OPERATOR 200 C= 0 I= 0 ||

PHONE PROGRAMMING

key short-no. settings ringing

(continued)

key Press (see display)

Press the desired programmable key

The pre-programmed function is displayed.

11 Nov 10:35 +15°^|| OPERATOR 200 C= 0 I= 0 ||

NAMECALL

change return

change Press (see display)

BusinessPhone 250 - Operator´s Console

BusinessPhone 50 - Operator´s Console

PROGRAMMING

PROGRAMMING (continued)

11 Nov 10:35 +15°^|| OPERATOR 200 C= 0 I= 0 ||

SELECT FUNCTION - NAMECALL 10

backward forward enter return

forward Press until supervision is shown (see display)

enter Press (see display)

11 Nov 10:35 +15°^|| OPERATOR 200 C= 0 I= 0 ||

ASSOCIATED NUMBER

Note:You can also press ”backward”.

store return

Enter the extension number

store Press (see display)

11 Nov 10:35 +15°^|| OPERATOR 200 C= 0 I= 0 ||

RING TYPE - NO RINGING 0

backward forward enter return

Enter the ringing character

enter Press (see display)

Clear Press to finish programming

BusinessPhone 250 - Operator´s Console

BusinessPhone 50 - Operator´s Console

FUNCTION CODES AND REQUIRED DATA

PROGRAMMING

Function Function Associated Ringing

code number character

Dial-by-name 10 Extension number – Post dialling 11 4 Call waiting –

7 Radio paging – 8 Intrusion –

* External line 12 The directory 0–4

number of the line Supervision 13 Extension number 0–4 Intercom line 14 Extension number 0–4

* Loudspeaker 15 The number of –

paging the group (0–7) Common 18 Common mailbox – mailbox number

* R key 25 – – * Account 30 – –

number Operator hold 33 – – key External voice 34 – – mail Hold 35 – – Transfer 36 – – Save/Redial 37 – – Read 38 – –

* Number secrecy 40 – – * Malicious call 41 – –

identification

(continued)

BusinessPhone 250 - Operator´s Console

BusinessPhone 50 - Operator´s Console

PROGRAMMING

FUNCTION CODES AND REQUIRED DATA (continued)

Ringing function: 0 =No ringing. 1 =Ringing. 2 =Delayed ringing (after 10 seconds). 3 =One single ringing signal. (The signal is muted). 4 =One delayed ringing signal (after 10 seconds. The signal

is muted).

* The functions need to be programmed by your system administrator.

Note: Special authorisation is required when programming function-keys.

BusinessPhone 250 - Operator´s Console

BusinessPhone 50 - Operator´s Console

DISPLAY INFO

GENERAL The display assist your actions on the phone with step-by-

step instructions.

DISPLAY INFO The tiltable display consist of 5 rows, with space for 40

characters on each row. The fields in the display consists of the following information.

DATE, TIME & TEMP.|| SPECIAL INFO QUEUE INFO || INCOMING CALLS || OUTGOING CALLS CALLER INFO || CALLER INFO

menu1 menu2 menu3 menu4

When your phone is idle, the upper line shows date, time, temperature, name and extension number .The second line pr esents queue information. The lower line pr esents the av ailable menu key functions.

11 Nov 10:35 +15°^|| OPERATOR 200 C= 0 I= 0 ||

|| ||

directory redial prog

(continued)

During an external outgoing call the 3rd line will show the directory number of the external line and dialled/connected telephone number. The 4th line displays the call type.

11 Nov 10:35 +15°^|| C= 0 I= 0 ||

|| 701 1234567890 || EXTERNAL

save meter

BusinessPhone 250 - Operator´s Console

BusinessPhone 50 - Operator´s Console

DISPLAY INFO

(continued) During an internal call the 3rd line will show the extension

number and traffic state. The 4th line displays the caller´s name.

11 Nov 10:35 +15°^|| C= 0 I= 0 ||

|| 1207 BUSY 0 || SMITH

info

During an external incoming call the 3rd line will show the directory number of the external line and traffic state. The 4th line displays the caller´s telephone number and call type.

11 Nov 10:35 +15°^|| C= 0 I= 0 || > 701 SPEECH<|| >123456 NEW<|| directory redial

Status information The status information of incoming and outgoing calls is

sometimes given as an abbreviation and sometimes as a complete word:

ABSENT Radio paging receiver not in use.

BLOCKED Number or function blocked.

BUSY Extension is busy (queue situation is displayed). COMPLETE Ordered paging is completed. CONGEST. Congestion in the system, call cannot be put through.

C= 0 Number of calls waiting in the common queue.

DIVERSION, DIV Call redirected.

FREE 1 Line 1 on called extension is free. FREE 2 Line 1 on called extension is busy, but line 2 is free.

BusinessPhone 250 - Operator´s Console

BusinessPhone 50 - Operator´s Console

I= 0 Number of calls waiting in the individual queue.

ICM Intercom call.

INCOMPL. The number was incomplete.

INF% Voice information activated.

INF& Text information activated.

INFO The called extension has text or voice info stored.

INQUIRY, INQ Inquiry call.

INTRUS. Intrusion into ongoing call. MCID ACCEPTED Malicious call identification accepted. MCID REJECTED Malicious call identification rejected.

METER, MET Call charging.

NEWCALL, NEW Call not previously answered.

RECALL Recall of previously answered call.

RERO An external incoming call was rerouted to the operator.

RESTR., REST Restricted extension, calls cannot be handled.

RING Ring to announce call.

SERIAL, SER Serial calls.

SPEECH Speech connection.

TRF Transferred call.

VACANT, NU Non assigned number.

WAIT Radio paging waiting.

+15°^ Indicates outside temperature and tendency (up or down) if

your telephone system is equipped with optional temperature sensor.

DISPLAY INFO

BusinessPhone 250 - Operator´s Console

BusinessPhone 50 - Operator´s Console

VISIBLE SIGNALS

GENERAL The key lamps on your telephone indicates with different

signals the traffic state of the ongoing call or function.

LAMP INDICATIONS

Extinguished lamp The function is not active.

Steady light The function is active.

Slowly flashing lamp The line (or function) is

put on hold.

Rapidly flashing lamp An incoming call or

message waiting.

Light with short breaks Ongoing call.

BusinessPhone 250 - Operator´s Console

BusinessPhone 50 - Operator´s Console

AUDIBLE ADJUSTMENTS

GENERAL In order to satisfy your personal needs, the BusinessPhone

250 / BusinessPhone 50 system is equipped with many options to set and adjust a personal volume, ringing signal and answer mode.

PERSONAL

SETTINGS Setting up the console to meet your requirements.

prog Press (see display)

11 Nov 10:35 +15°^|| OPERATOR 200 C= 0 I= 0 ||

PHONE PROGRAMMING

key short-no. settings ringing

settings Press (see display)

Continue by selecting which mode to change (answer, extend or signalling).

11 Nov 10:35 +15°^|| OPERATOR 200 C= 0 I= 0 ||

PHONE PROGRAMMING

answer extend signalling return

Answer mode You can select between three different answer modes:

1. Answer manually with hook (default value).

2. Answer manually with answer key.

3. Answer automatically (The call is connected automatically without pressing a key).

Note: If you have placed a call on a monitor or loop key with mode 3 selected, the mode will temporarily switch to mode 2 (to give the user a chance to pick up incoming calls from

(continued)

operator queue or calls parked on a monitor/loop key).

BusinessPhone 250 - Operator´s Console

BusinessPhone 50 - Operator´s Console

AUDIBLE ADJUSTMENTS

PERSONAL SETTINGS (continued)

answer Press (see display)

11 Nov 10:35 +15°^|| OPERATOR 200 C= 0 I= 0 ||

ANSWER MANUALLY WITH HOOK

backward forward enter return

forward Press to select answer mode (see display)

enter Press (see display)

The settings are confirmed.

Clear Press to finish the procedure

Extend mode You can select between three different extend modes:

1. Extend manually with hook (default value).

2. Extend manually with extend key.

3. Extend automatically (The call is extended automatically without pressing a key).

extend Press (see display)

11 Nov 10:35 +15°^|| OPERATOR 200 C= 0 I= 0 ||

EXTEND MANUALLY WITH HOOK

backward forward enter return

forward Press to select extend mode (see display)

enter Press (see display)

The settings are confirmed.

Clear Press to finish the procedure

BusinessPhone 250 - Operator´s Console

BusinessPhone 50 - Operator´s Console

AUDIBLE ADJUSTMENTS

Signalling mode You can select between two different signalling modes:

1. Continuously (default value).

2. Burst.

signalling Press (see display)

11 Nov 10:35 +15°^|| OPERATOR 200 C= 0 I= 0 ||

SIGNALLING MODUS: CONTINUOUSLY

backward forward enter return

forward Press to select signalling mode (see display)

enter Press (see display)

The settings are confirmed.

Clear Press to finish the procedure

BusinessPhone 250 - Operator´s Console

BusinessPhone 50 - Operator´s Console

AUDIBLE ADJUSTMENTS

HANDSET AND LOUDSPEAKER

VOLUME Use the volume keys. You can set different volume

levels for internal and external calls and for back ground music. During a call, adjust handset listening volume in handset mode. Adjust loudspeaker volume in monitor mode or during background music.

Press to change the volume

RINGING SIGNAL By programming, you can adjust ringing type (2 types), ring-

ing volume (10 steps) and ringing character (10 characters).

prog Press (see display)

ringing Press (see display)

Now you can select ringing type, volume or character.

11 Nov 10:35 +15°^|| OPERATOR 200 C= 0 I= 0 ||

RINGING - CHANGE

type volume character return

Ringing type Select type 1 if you want the set ringing volume at a constant

level, select type 2 if you want gradually increasing volume when the phone rings.

type Press (see display)

next Press to change (see display)

You will hear the selected type.

Clear Press to finish the procedure

Note:When type 2 is selected, the programming of the ringing volume is not applicable.

BusinessPhone 250 - Operator´s Console

BusinessPhone 50 - Operator´s Console

Ringing volume

volume Press (see display)

11 Nov 10:35 +15°^|| OPERATOR 200 C= 0 I= 0 ||

PROGRAMMING VOLUME LEVEL: 4

lower Press ÓlowerÓ or ÓhigherÓ to change the level

Clear Press to finish the procedure

AUDIBLE ADJUSTMENTS

You will hear the selected volume (0...lowest volume, 9...highest).

lower higher return

(see display)

Note:This programming is not applicable when you have selected ringing type 2.

Ringing character

character Press (see display)

next Press to change (see display)

Clear Press to finish the procedure

You will hear the selected character.

BusinessPhone 250 - Operator´s Console

BusinessPhone 50 - Operator´s Console

TONES AND SIGNALS

TONES AND SIGNALS Tones are audible in the handset. Ringing signals are emitted

from the phone. You can adjust the tones and signals on your phone. See section ”Audible adjustments - Ringing signal”.

Dial tone

(System ready to accept digits)

Special dial tone

(System ready to accept digits, active diversion on telephone)

I I I I I I I I I I I

Ringing tone -repeated after 4 s

(Ringing signal to called party)

Special ringing tone -repeated after 4 s

(Ringing signal to line 2)

I I I

Busy tone

(Called party is busy)

Number unobtainable tone

(Called number not accessible or vacant)

Blocking tone

(Call cannot be executed due to congestion or called party blocked)

Verification tone

(Verification that ordered function is accessed)

Intrusion tone

(Sent to all parties during intrusion)

Conference tone -repeated after 15 s

(Sent to all participants in a conference)

Internal ringing signal -repeated after 4 s External ringing signal -repeated after 4 s

Automatic call-back signal

Note: The tones and ringing signals in this guide refer to the standard system but may vary between countries.

BusinessPhone 250 - Operator´s Console

BusinessPhone 50 - Operator´s Console

WRITE TEXT

GENERAL It is necessary to write text, e.g. when you are typing absent

information, sending a text message or searching the integrated telephone directory.

WRITE TEXT Use the keypad to write text, e.g. when you are sending

a text message. You have selected text mode.

ABC DEF

Select characters by pressing digits repeatedly.

Example :

Press a digit

1 time result J 2 times result K 3 times result L 4 times result 5

Note: Key ”1” is reserved for national characters.

Example :

Press to enter the character

Moves cursor to next position. Use also for space. Backspace to erase incorrect entry.

This sequence gives the word IN_

Note:You can also write the following characters: ? - . , ! : / # *

Press repeatedly

BusinessPhone 250 - Operator´s Console

BusinessPhone 50 - Operator´s Console

GLOSSARY

ABBREVIATED NUMBER DIALLING Initiating a call to a pre-programmed number by dialling a code or pressing

ACCOUNT NUMBER To place costs for external calls on a selected account number (up to 15 digits).

ANNOUNCING The operator informs an extension of an incoming call before placing the call. AUTOMATED ATTENDANT A facility which sends voice instructions to internal and external callers, providing all

CALL-BACK An indication to a busy extension, to inform the person that you want to speak to

CAMP ON To place (queue) a call to a busy extension. The extension may have one or

CONGESTION Lack of free voice channels prevents calls from being connected. COUNTER The counter keeps track of the time and cost of your calls. See section ”Call metering”. DIAL-BY-NAME Initiation of a call by operating a single key. Internal numbers

DIRECT INWARD SYSTEM ACCESS (DISA) If you are working externally, the DISA function enables you to make external calls

DIRECTORY NUMBER Numbers with 1-8 digits which are assigned to extensions or external lines

DIVERSION Incoming calls to an extension are diverted to another directory number

DIVERSION BYPASS This is useful for letting urgent calls through to an extension where

EXTENSION All telephones connected to the PBX have a unique internal number (upto 3 digits).

FORCED RELEASE Disconnecting a third (undesired) party during intrusion. See section

FUNCTION CODE A digit code that corresponds to a specific function. See section ”Programming”. GROUP CALL A group of extensions can have a common number beside their individual

a key. Short numbers can be: 1. Common, which means that all extensions can use them.

2. Individual, which means that they are programmed and used by each extension separately

(71 numbers). See section ”Abbreviated numbers”.

See section ”Other useful facilities”.

options which can be chosen. Voice instructions lead the caller to the desired destination. See section ”Other useful facilities”.

him/her. See section ”Internal messages”.

more calls camped on already. Camped on calls are presented to the extension in the order in which they arrive. See section ”Outgoing calls”.

(or common abbreviated numbers) can be stored on each extension. See section ”Abbreviated numbers”.

(long distance) via the company PBX. You only pay for the call to your company. See section ”Other useful facilities”.

or as common abbreviated numbers.

(extension, common abbreviated number or the operator). There are three possibilities:

1. Direct, which means that all calls to an extension are forwarded directly. 2. On no reply,

which means that a call is forwarded if it is not answered within a certain time. 3. On busy, which means that a call is forwarded if the extension is busy.

See section ”Diversion”.

diversion is active. See section ”Diversion”.

If your telephone is equipped with a display, you can see your number.

”Outgoing calls”.

extension numbers. Any extension within the group can answer the call.

BusinessPhone 250 - Operator´s Console

BusinessPhone 50 - Operator´s Console

GLOSSARY

HOLD To park a call. See section ”During calls”. IDENTIFICATION If an extension is busy, the operator can identify the other conversation party. INFORMATION Internal callers are informed about absence and time of return.

INTERCOM LINE A two-way direct call function between two extensions, for instance an

INTRUSION To intrude on an ongoing call when a requested extension is busy.

ISDN Integrated Services Digital Network. Provides your system with supplementary services

LEAST COST ROUTING A function that automatically selects the cheapest way to connect your external call

LOOP KEYS The operator can use the three loop keys to supervise call progress when

LOUDSPEAKER PAGING All members of an extension group are ”paged”, i.e. receive a short, sharp

MAILBOX The mailbox system controls the messages that are left for or sent by you when you are

MESSAGE A message can be sent to any extension. This is useful when you receive the

METERING Outgoing external calls can be metered on individual call meters or specified

MONITORING Allows the operator to monitor a call while handling new calls. There is only

MUSIC ON HOLD If a music source is connected to the system, all external callers that are on

MUTE To switch the microphone temporarily off. See section ”During calls”. NIGHT SWITCHING Used for directing all incoming calls to one extension (answering position),

NOTIFICATION Allows the operator to notify a busy extension of a new call. The operator

OFF DUTY A key on the operator console. When Off duty is activated all external calls

(continued)

External callers are diverted to the operator, where the same information is available. The operator can insert text or voice information for any extension in the system. This is useful for keeping the stored information up-to-date for colleagues who are out of their offices. Information can be of three kinds: 1. Pre-programmed text information. 2.

Text information (only to display phones). 3. Voice information

executive-secretary communication. See section ”Other useful facilities”.

See section ”Outgoing calls”.

from the public net. See section ”ISDN facilities”.

(not necessarily the shortest distance). See section ”Least cost routing”.

placing calls with a free or a busy extension. A call that is being placed or is put on hold via a loop key can be retaken at any time.

tone on the loudspeaker followed by a voice message from the sender. See section ”Group facilities”.

absent. See section ”Mailbox system”.

busy tone or get no answer. There are three kinds of message:

1.”Call me” message. 2. Text message (only to a display phone). 3. Voice message.

See section ”Internal messages”.

account numbers. See section ”Call metering”.

one listening connection from the operator to the monitored call. The monitoring key can be used in the same way as a loop key. See section ”During calls”.

hold will hear music.

for example when the office is closed. See section ”Attendance”.

will be recalled when the extension becomes free. See sections ”Outgoing calls”.

to the operator queue will be routed to an alternative answering position. The operator can still use the console as a normal phone when off duty and can be called by its individual extension number. If a call is left unanswered for 30 seconds (this time can be changed) the console is marked unattended automatically. The lamp lights and flashes briefly.

BusinessPhone 250 - Operator´s Console

BusinessPhone 50 - Operator´s Console

GLOSSARY

GLOSSARY (continued)

PBX Public Branch Exchange. Your telephone switching system (e.g. BusinessPhone 250). PERSONAL CODE A four-digit code needed to e.g. block your extension and retrieve messages from the

PLACE A CALL Connecting an incoming call to the requested extension. PRE-DEFINED TEXT Pre-programmed absent information. See section ”Information”. PUT ON HOLD A call that cannot be placed for the moment, e.g. requested extension is

QUEUE Calls to the operator are queued. New calls are placed in a common queue

RECALL The operator is recalled after 30 seconds (this time can be changed) when a

SERIAL CALL An external caller may wish to speak to several extensions sequentially.

THIRD PARTY A third connection (person), which can be included in an ongoing two person

TIE LINE An external line from the private network. TRANSFER During an internal or external ongoing call you can make an inquiry and then

TRUNK LINE A trunk line is the same as an external line. Can be either digital or analogue.

mailbox system. You can set your own personal code. See section ”Security”.

busy, can be put on hold and, after recall, be placed later.

for all operators. Recalls are placed in the operator’s individual call queue.

call has been camped on or placed with a non-replying extension.

The serial call will recall the operator each time an extension terminates a conversation. See section ”During calls”.

conversation. The connection can be internal or external. See section ”During calls”.

transfer the call to another party (internal or external). See section ”During calls” and ”Useful hints”.

BusinessPhone 250 - Operator´s Console

BusinessPhone 50 - Operator´s Console

INSTALL STAND

INSTALL CABLES

INSTALLATION

1 Cable to handset 2 Cable to exchange 3 Space for personal directory

list(optional)

4 Wallmounting screw holes

Wall mounting handset hook

You can put the cable to the handset in any of the two notches underneath the telephone. The cable to the exchange has to be plugged in ”LINE“.

Change cables To remove a cable, push down the plug’s stop. Use a

screw-driver to unlock the stop.

BusinessPhone 250 - Operator´s Console

BusinessPhone 50 - Operator´s Console

INSTALLATION

PLACING THE TELEPHONE

ADJUST TELEPHONE

• Do not place your telephone on sensitive surfaces.

Use a non-slippery pad to protect your furniture from possible damage.

• Do not place your telephone near sources of extreme

heat, e.g. near the radiator.

• Make sure that the line cable isn´t creased.

Tiltable display

Adjustable angle

Press to

Pull to increase angle

decrease angle

CLEANING THE

TELEPHONE Use a slightly moistened (not wet) cleaning-rag or an anti-

static rag and wipe off the telephone carefully. Do not use rough rags, solvents or aggressive cleaning fluids. Any damages of the telephone, that are caused by nonobservance of these instructions, are not part of the liability given by the manufacturer.

BusinessPhone 250 - Operator´s Console

BusinessPhone 50 - Operator´s Console

INSTALL KEYPANEL

INSTALLATION

24 V a.c. connection when more than two key panels are used. Connection must be to the first key panel

1 Connect cable 2 Attach key-panel unit 3 Secure with screws 4 Install stand

When connecting one or two optional key panels to your telephone the DBY 409 01 key panel may be used. No external power cables are required for this key panel, as power is supplied from your telephone.

However, if three or four key panels are to be connected, then the DBY 409 02 optional key panel must be used for all key panels connected to your telephone. Whereby, a 24 V a.c. power cable must be attached to the first key panel connected to your telephone to provide power to all key panels.

BusinessPhone 250 - Operator´s Console

BusinessPhone 50 - Operator´s Console

USEFUL HINTS

CONNECTIONS BETWEEN

EXTERNAL LINES With your BusinessPhone PBX, you can establish an external

call diversion or a conference with more than one external party or transfer an external call too another external destination (e.g. a mobile phone). These features are very useful for everyday business life.

Note:When these features are used, your BusinessPhone will occupy at least two external lines.

However, there may be disadvantages in connecting to several external lines. We would therefore like to draw your attention to the following:

¥ Please do not transfer external calls to an

external mailbox, to information systems or to external parties before they have answered

¥ Try to avoid diverting calls to third parties

before they have answered

¥ Cancel your calls by pressing the ÓClearÓ-key

If the external parties are not persons (mailbox, automated information or attendant systems, etc.), connections on external lines can last a long time, which can be costly. Moreover, such calls may occupy two of your system’s external lines. You can restrict connections between the external lines by re-programming your system.

Please ask your system administrator or contact our service center for more information.

BusinessPhone 250 - Operator´s Console

BusinessPhone 50 - Operator´s Console

INDEX

Page

Abbreviated numbers ......................................39

Absent information.........................................27

Account number.............................................57

Adjust telephone.............................................92

Alarm interface unit........................................71

Alternative answering position..........................8

Answer an incoming call

from an ISDN-line ........................................65

Answer calls....................................................10

Answer mode ..................................................81

Answer paging calls.........................................53

Attendance........................................................8

Audible adjustments.......................................81

Automated attendant......................................58

Background music..........................................57

Block extension...............................................60

Busy extension ................................................12

Busy external line............................................15

Bypass blocked extension ................................62

Bypass diversion..............................................25

Call me message .............................................32

Call metering ..................................................43

Call ordering...................................................23

Call ordering on line.......................................23

Call ordering off line......................................24

Camp-on........................................................13

Change diversion address for

another extension............................................26

Change information .......................................30

Change sending extension ..............................33

Check message................................................34

Cleaning the telephone...................................92

Common abbreviated numbers.......................39

Common bell .................................................55

Common mailbox system...............................37

Conference.....................................................22

Conference unit ..............................................71

Cost indication...............................................43

Cost of the last call.........................................43

Page

Counter..........................................................43

Description .......................................................5

Dial-by-name..................................................39

Dial tone ordering..........................................23

Direct Inward System Access (DISA) ..............59

Directory........................................................42

Display info....................................................77

Diversion........................................................25

Diversion information....................................25

Doorlock........................................................59

Doorphone.....................................................59

During calls....................................................17

Enter information...........................................27

Erase information...........................................30

Expansion key panel.......................................69

Extend mode..................................................82

External calls...................................................11

External calls on an ISDN-line.......................66

Extra handset ..................................................69

Free text..........................................................29

Function codes and required data ...................75

Glossary ..........................................................88

Group facilities...............................................53

Group hunting...............................................54

Group listening...............................................21

Group paging.................................................53

Handset and loudspeaker volume...................84

Handset to handsfree ......................................21

Handsfree to handset ......................................21

Headset...........................................................70

Hold ...............................................................19

Incoming calls.................................................10

Incoming call from ISDN-line........................65

Individual abbreviated numbers......................41

Individual hold...............................................19

Individual hold and monitor..........................20

Individual mailbox system..............................36

Information....................................................27

Install cables...................................................91

BusinessPhone 250 - Operator´s Console

BusinessPhone 50 - Operator´s Console

INDEX

Page

Install keypanel ...............................................93

Install stand....................................................91

Installation......................................................91

Integrated system check..................................49

Integrated telephone directory........................42

Intercom line..................................................58

Internal calls...................................................11

Internal messages............................................31

Intrusion and forced release............................14

ISDN facilities ................................................64

Key panel..........................................................5

Key system......................................................53

Lamp indications............................................80

Last external number redial.............................12

Least Cost Routing.........................................63

Loudspeaker paging........................................53

Mailbox system...............................................36

Make an external call on an ISDN-line ..........66

Make calls.......................................................11

Malicious call identification ............................67

Messages.........................................................31

Monitoring.....................................................20

Music..............................................................57

Mute...............................................................21

Night switch.....................................................9

Number identification....................................63

Number secrecy..............................................68

Off duty ...........................................................8

Opening of the doorlock................................59

Operator hold.................................................19

Operator supervised call .................................51

Option unit....................................................69

Optional equipment.......................................69

Other useful facilities ......................................56

Outgoing calls ................................................11

Paging group...................................................53

Personal code..................................................61

Personal greeting.............................................38

Personal settings..............................................81

Page

Placing the telephone......................................92

Printout..........................................................47

Printout contents ............................................48

Pre-defined texts.............................................28

Programming..................................................72

Public net functions........................................64

Read out cost counter for others.....................43

Read out your own cost counter.....................43

Receive info for diverted calls.........................25

Receive message..............................................35

Redial number................................................12

Reminder........................................................56

Repeat message...............................................33

Reset counter ..................................................45

Ringing character............................................85

Ringing type...................................................84

Ringing signal.................................................84

Ringing volume..............................................85

Save external number......................................12

Security...........................................................60

Select personal code........................................61

Send message..................................................31

Serial calls.......................................................20

Short numbers................................................39

Signalling mode..............................................83

Supervise long distance calls ...........................16

System check..................................................49

Tape recorder..................................................70

Text message ...................................................32

Tones and signals ............................................86

Transfer...........................................................17

Un-block extension.........................................60

Useful hints...................................................94

Visible signals.................................................80

Voice information ...........................................29

Voice messages................................................32

Volume...........................................................84

When you receive busy tone...........................12

Write text........................................................87

BusinessPhone 250 - Operator´s Console

BusinessPhone 50 - Operator´s Console

BusinessPhone 250 - Operator´s Console

BusinessPhone 50 - Operator´s Console

QUICK REFERENCE GUIDE

ANSWER CALLS

Answer: or

End the call:

Clear or

MAKE CALLS

Internal calls: (Extension or int. group no.)

General handling: Speech Clear External calls: Common abbreviated number: (Abbreviated no.)

Dial by name: Ericsson Individual abbreviated number:

2«nd Airport

Last external number redial: Save external number:

save (Before you finish the call)

Redial:

redial

YOU GET BUSY TONE OR NO ANSWER

Transfer to busy extension: info (Press and hold) Camp on: Notify

Loop1 (Any free loop) Loop1 (To retake)

Speech

Intrusion and forced release:

info (Press and hold)

Speech (Call accept.)

Speech

SERIAL CALLS

Call to several extensions: serial (Call first ext.)

Speech

(Place recall in the normal way)

Before last call:

serial (Call last ext.)

BYPASS DIVERSION

To bypass: bypass Speech

DURING CALLS

Switch to handsfree:

Switch to handset: Group Listening: Individual hold: Loop1 (Any free loop)

Loop1 (To retake)

Speech

CONFERENCE

Ongoing conversation: (Call 3rd party)

Speech

conf

TRANSFER

Transfer a call: (Extension or int. group no.)

Speech (If you want to announce the call first)

MESSAGES

Direct message: Message send

(Extension no.) send

call-back

(Select type)

Message

Receive messages: Message

check (Select in display)

Message

INFORMATION

Enter information (pre-text): Info chnge-no.

(Extension no.) leave

pre-text

(Select in display)

next-info

(Select ”info code” from list below)

(Enter ”completing info”)

activate Info

Erase information: Info

chnge-no.

(Directory no.) erase

Time of return Date of return Lunch Meeting Vacation Illness

hour (00-23) minute (00-59) month (01-12) day (01-31) back at, hour minute back at, hour minute back, month day back, month day

info code completing info

This is a part of EN/LZTBS 102 197 R2A. Subject to alteration without prior notice.

IMPORTANT NUMBERS

Number Function

Account number 1 Account number 2 Automated attendant Background music number Common bell Common mailbox number Direct inward system access (DISA) Doorphone External line number 1 External line number 2 Individual mailbox number Least cost routing Password Tie line number 1 Tie line number 2

POST DIALLING DIGITS

Number Function

Answer calls on another extension Camp-on Intrusion Radio paging

ABBREVIATED NUMBERS

Common Abbreviated Numbers

IMPORTANT NUMBERS

Communication is our business

Ericsson´s 100,000 employees are active in more than 130 countries. Their combined expertise in fixed and mobile networks, mobile phones and infocom systems makes Ericsson a world-leading supplier in telecommunications.

Ericsson´s Information on Demand Database can be addressed at: http://www.ericsson.com

EN/LZTBS 102 197 R2A

Printed on chlorine free paper

BusinessPhone Operator´s Console

Austria

Ericsson Austria AG Business Group BusinessPhone Pottendorfer Strasse 25-27 A-1121 Vienna, Austria Telephone: +43-1-81 100-0 Telefax: +43-1-81 100-699

Australia

Ericsson Australia Pty Ltd. Ericsson Business Systems 126-142 Trenerry Crescent Abbotsford Vic 3067, Australia Telephone, sales: +61-13-1374 Service: +61-1800-033-216 Telefax: +61-9284-5776 http://www.ericsson.com.au/AU/

England

Ericsson Limited Business Systems, Midleton Gate, Guildford Business Park, Guildford, Telephone: +44-(0)1483-407297 Telefax: +44-(0)1483-407299

Ericsson DIALOG 3214, BUSINESSPHONE 250, BUSINESSPHONE 50 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual