Epson T88II User Manual

receipt printer

TM-T88II Series

Operator’s Manual

400852000

Printer Part s and Labels

Printer cover

Control panel

Cutter cover

Caution Lables

CAUTION:

Thermal head is hot.

ATTENTION:

La téte thermique est chaude.

VORSICHT:

POWER

ERROR

PAPER

OUT

FEED

Cover open button

POWER
ERROR

PAPER
OUT

FEED

Der Thermalkopf ist heiß.

Labels

Label inside

cutter section

Label inside
printer cover

Caution label above drawer kick-out connector.

Quick Reference

This Quick Reference will direct you to key areas of this Opera tor’ s
Manual. For a complete listing of topics, see the Contents.

Printer Parts and Labels inside front cover
Ordering Paper page ix

Where to order paper

Setting Up the Printer page 1-1

How to set up the printer.

Installing and Replacing Paper page 1-7

How to load or change the paper roll.

Solving Problems page 3-1

How to correct problems.

i

All rights reserved. No part of this publication may be reproduced, stored in a
retrieval system, or transmitte d in any form o r by any means , electron ic, mecha nical,
photocopying, recording, or o therwise, without t he prior wri tten permission of Seiko
Epson Corporation. No patent liability is assumed with respect to the use of the
information contained herein. While every precaution has been taken in the
preparation of this book, Seiko Epson Corporation assumes no responsibility for
errors or omissions. Neither is any liability assumed for damages resulting from the
use of the information contained herein.

Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of
this product or third parties for damages, losses, costs, or expenses incurred by
purchaser or third parties as a result of: accident, misuse, or abuse of this product or
unauthorized modifications, repairs, or alterations to this product, or (excluding the
U.S.) failure to strictly comply with Seiko Epson Corporation’s operating and
maintenance instructions.

Seiko Epson Corporation shall not be liable again st any damage s or problems arising
from the use of any options or any cons umable pr oducts other than those desig nated
as Original Epson Produ cts or Epson Approved Pr oducts by Seik o Epson
Corporation.

EPSON is a registered trademark of Seiko Epson Corporation.
ESC/POS is a registered trademark of Seiko Epson Corporation.

NOTICE:

Copyright © 1997 by Seiko Epson C orporation, Nagano, Japan.

The contents of this manual are subject to change without notice.

ii

FCC CLASS A

FCC Compliance Statement

For American Users

This equipment has been tested and found to comply with the limits for a Class A
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference when the equipment is
operated in a commercial environment.

This equipment generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instruction manual, may cause harmful
interference to radio communications. Operation of this equipment in a residential
area is likely to cause harmful interferenc e, in wh ich case the user will be required to
correct the interference at his own expense.

WARNING

The connection of a non-s hielded printer i nterface cable to th is printer w ill invalidat e
the FCC Verification of this device and may cause interference levels which exceed
the limits established by the FCC for this equipment.

You are cautioned that changes or modifications not expressly approved by the
party responsible for compliance could void your authority to operate the
equipment.

FOR CANADIAN USERS

This Class A digital apparatus meets all requirements of the Canadian Interference­Causing Equipment Regulations.

Cet appareil numérique de la classe A respecte toutes les exigenves du Règlement
sur le matériel brouileur du Canada.

GEREÄUSCHPEGEL

Gemäß der Dritten Verordnung zum Gerätesicherheitsgesetz
(Maschinenlärminformations- Verordnung-3. GSGV) ist der arbeitsplatzbezogene
Geräusch-Emissi on swert kleiner als 70 dB(A) (basierend auf ISO 7779).

iii

DECLARATION OF CONFORMITY

Product Name: Printer
Model Name: M129B

The printer conforms to the following Directives and Norms

Directive 89/336/EEC

EN 55022 (1987 and 1994 2nd/1995) Class B
EN 50082-1 (1992)
IEC 801-2 (1991)
IEC 801-3 (1984)
IEC 801-4 (1988)

Directive 90/384/EEC

EN45501: (1992)

iv

EMI and Safety Standards Applied

The following standards are applied only to the printers that are so
labeled. (EMC is tested using the EPSON PS-170 power supply)

Europe: CE marking

EN55022
EN50082-1
EN45501

Safety Standard: TÜV (EN 60950)

North America: EMI: FCC Class A

Safety standards: UL 1950-2TH-D3

C-UL

Japan: EMI: VCCI Class 1

Oceania: EMI: AS/NZS 3548 Class B

v

About This Manual

Setting Up and Using

❏ Chapter 1
❏ Chapter 2
❏ Chapter 3

contains information on unpacking the printer and setting it up.

contains information on using the printer.

contains troubleshooting information.

Reference

❏ Chapter 4
❏ Appendix A

and

contains specifications.

tells how to change the DIP switch and paper near end settings,

Appendix B

lists the EPSON Sales Subsidiaries and their addresses.

Warnings, Cautions, and Notes

WARNING:

Warnings must be followed carefully to avoid serious bodily
injury.

CAUTION:

Cautions must be observed to avoid minor injury to yourself or
damage to your equipment.

Note:

Notes have important information and useful tips on the operation of your
printer.

vi

Introduction

Features

The TM-T88 II Series are high-quality POS printers that can print on a paper roll. The
printers have the following features:

Printing

High speed printing: 28.4 lines/second (1/6 inch feed) maximum.

❏

Low-noise thermal printing .

❏

High reliability due to a stable mechanism.

❏

Application Software

Command protocol is based on the ESC/POS™ standard.

❏

Various layouts are possible by using page mode.

❏

Characters can be scaled up to 64 t i me s a s la rge as the stand ar d siz e . S m oothing

❏

is also possible.

Bar code printing is possible by using a bar code command. Bar codes can be

❏

printed both in the vertical direction (fence bar code) and in the horizontal
direction (ladder bar code).

Repeated operation and copy printing are possible by using macro definitions.

❏

Character fon t size (12 x 24 f ont o r 9 x 17 f ont ) c an be selected using a c o mm an d .

❏

Printer Handling

Easy paper roll loading.

❏

An auto-cutter is standard.

❏

The printer allows easy maintenance for tasks such as head cleaning.

❏

Four different print densities can be selected by DIP switches.

❏

The built-in interface provides control capability for two drawers.

❏

Introduction vii

Available non-volatile bit image buffer (256K bytes)

❏

Options and Accessories

EPSON power supply unit, PS-170.

❏

Affixing tapes (model : DF-10).

❏

RS-485 interface board can be equ ip ped as a dealer option.

❏

Wall hanging bracket set (WH-10)

❏

viii Introduction

Ordering Paper an d Supplies

Thermal roll paper can be ordered from the supplier in your area.

Specified Thermal Roll Paper: NTP080-80

In Japan: Nakagawa Seisakujo

2-5-21 Nishiki-Cho Warabi-Shi
Saitama-Ken 335 Japan

Tel: [phone]
Fax: [phone]

In U.S.A.: Nakagawa Mfg (USA) Inc.

2305 Lincoln Avenue
Hayward, CA 94545 USA

Tel: [phone]
Fax: [phone]

In Europe: Nakagawa Mfg (Europe) GmbH.

Krützpoort 16, 47804
Krefeld, Germany

Tel: [phone]
Fax: [phone]

In Southeast Asia: N.A.K. Mfg (Malaysia) SDN BHD

Lot 19-11, Bersatu Industrial Complexs,
Jalan Satu, Kaw Per. Cheras Jaya,.
Balakong Industrial Area, 43200 Cheras.
Selangor Darul Ehsan, Malaysia

Tel: [phone]
Fax: [phone]

Introduction ix

Other Qualified Suppliers for Thermal Paper

The followin g suppliers sell thermal paper that may be used if
desired. Contact each company for information.

Original paper: TF50KS-E

Nippon Paper Industry Co., Ltd.

1-12-1, Yuraku-Cho, Chiyoda-Ku
Tokyo 100 Japan

Tel: [phone]
Fax: [phone]

Original paper: PD 160R

New Oji Paper Mfg. Co., Ltd.

7-5 Ginza 4-Chome Chuo-Ku
Tokyo 104 Japan

Tel: [phone]
Fax: [phone]

Original paper: AF50KS-E

Jujo Thermal Oy (Finla nd)

P.O. Box 92 FIN27501 Kauttua Finland

Original paper: P350(F380)

x Introduction

Tel: [phone]
Fax: [phone]

P310

Kanzaki Specialty Papers, Inc.

1500 Main Street
Springfield, MA 01115 U.S.A.

Tel: [phone]
Fax: [phone]

Contents

Quick Reference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . i

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii

Chapter 1

Unpacking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

Connecting the Cables and Grounding the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2

Installing or Replacing the Paper Roll . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7

Using the Power Switch Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-10

Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-10

Running the self test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-10

Adjustments and Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-12

Chapter 2

Operating the Control Panels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

Panel Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2

Chapter 3

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1

General problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1

Printing problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1

Cleaning the print head . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3

Paper handling problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3

Auto cutter problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5

Hexadecimal Dump . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7

Setting Up the Printer

Using the Printer

Troubleshooting

xi

Chapter 4

Printing Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1

Paper Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3

Electrical Characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4

Reliability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5

Environmental Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5

Reference Information

Appendix A

Setting the DIP Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1

Adjusting the Paper Near End Sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-8

Appendix B

DIP Switch and Paper Near End Settings

EPSON Sales Subsidiaries

xii