Epson SureColor P700/P900 Photo Printer User Manual
Epson
®
SureColor
®
P700/P900 User's
Guide
Contents
SureColor P700/P900 Series User's Guide................................................................................................ 9
Introduction to Your Printer...................................................................................................................... 10
Notations Used in the Documentation ................................................................................................ 10
Optional Equipment and Replacement Parts ..................................................................................... 10
Printer Part Locations......................................................................................................................... 10
Product Parts - Front ..................................................................................................................... 11
Product Parts - Rear...................................................................................................................... 12
Opening the Port Cover................................................................................................................. 13
Using the Control Panel ..................................................................................................................... 14
The LCD Screen............................................................................................................................ 14
Network Status Icon Information............................................................................................... 15
Entering Characters on the LCD Screen................................................................................... 16
Switching the Screen View........................................................................................................ 17
Adjusting the Control Panel Position ............................................................................................. 19
Changing the LCD Screen Language............................................................................................ 19
Selecting the Date and Time ......................................................................................................... 19
Adjusting Control Panel Sounds.................................................................................................... 20
Adjusting the Screen Brightness.................................................................................................... 20
Turning Off the Internal Light ......................................................................................................... 20
Using Power Saving Settings ........................................................................................................ 21
Changing the Sleep Timer Settings .......................................................................................... 21
Changing the Power Off Timer Settings.................................................................................... 21
Using AirPrint .................................................................................................................................... 21
Wi-Fi or Wired Networking........................................................................................................................ 23
Network Security Recommendations ................................................................................................. 23
Wi-Fi Infrastructure Mode Setup......................................................................................................... 24
Selecting Wireless Network Settings from the Control Panel ........................................................ 25
Wi-Fi Direct Mode Setup .................................................................................................................... 26
Enabling Wi-Fi Direct Mode........................................................................................................... 26
Wi-Fi Protected Setup (WPS)............................................................................................................. 27
3
Using WPS to Connect to a Network ............................................................................................. 27
Printing a Network Status Sheet......................................................................................................... 28
Printing a Network Connection Report ............................................................................................... 28
Network Connection Report Codes and Messages ....................................................................... 29
Changing or Updating Network Connections ..................................................................................... 34
Accessing the Web Config Utility................................................................................................... 34
Changing a USB Connection to a Wi-Fi Connection...................................................................... 35
Changing a Wi-Fi Connection to a Wired Network Connection...................................................... 35
Connecting to a New Wi-Fi Router ................................................................................................ 35
Disabling Wi-Fi Features ............................................................................................................... 36
Loading Media ........................................................................................................................................... 37
Loading Media in the Rear Paper Feeder........................................................................................... 37
Loading Media in the Front Paper Feeder .......................................................................................... 39
Loading Roll Paper............................................................................................................................. 41
Cutting and Removing Roll Paper ................................................................................................. 42
Loading a CD/DVD............................................................................................................................. 42
Removing a Printed CD/DVD ........................................................................................................ 43
Media Loading Capacity..................................................................................................................... 44
Available Epson Papers ..................................................................................................................... 49
Borderless Paper Type Compatibility ................................................................................................. 56
Paper or Media Type Settings - Product Software.............................................................................. 57
Selecting the Paper Settings for Each Source - Control Panel ........................................................... 57
Paper or Media Type Settings - Control Panel............................................................................... 58
Printing from a Computer ......................................................................................................................... 60
Printing with Windows ........................................................................................................................ 60
Selecting Basic Print Settings - Windows ...................................................................................... 60
Paper Configuration Options - Windows ................................................................................... 63
Advanced B&W Photo Options - Windows................................................................................ 63
Print Quality Options - Windows ............................................................................................... 64
Color Management Options - Windows .................................................................................... 65
Advanced Color Controls - Windows ........................................................................................ 66
Paper Source Options - Windows ............................................................................................. 66
Using Layout Manager - Windows ............................................................................................ 68
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Selecting Print Layout Options - Windows..................................................................................... 74
Reduce/Enlarge Options - Windows ......................................................................................... 75
Multi-Page Printing Options - Windows..................................................................................... 75
Selecting Additional Settings - Windows ....................................................................................... 76
Saving, Sharing, and Customizing the Printer Settings ................................................................. 78
Saving and Sharing Print Settings - Windows........................................................................... 78
Saving and Sharing Media Settings - Windows......................................................................... 80
Editing Print Setting Displays - Windows .................................................................................. 81
Printing Your Document - Windows............................................................................................... 84
Checking Print Status - Windows.............................................................................................. 85
Selecting Default Print Settings - Windows.................................................................................... 85
Changing the Language of the Printer Software Screens.............................................................. 87
Changing Automatic Update Options ............................................................................................ 88
Printing on a Mac ............................................................................................................................... 89
Selecting Basic Print Settings - Mac .............................................................................................. 89
Advanced Color Settings - Mac................................................................................................. 95
Print Quality Settings - Mac....................................................................................................... 99
Print Options - Mac ................................................................................................................... 99
Selecting Roll Paper Settings - Mac ............................................................................................ 100
Managing Color - Mac ................................................................................................................. 101
Color Matching Options - Mac................................................................................................. 102
Selecting Paper Configuration Settings - Mac ............................................................................. 103
Selecting Print Layout Options - Mac........................................................................................... 103
Sizing Printed Images - Mac........................................................................................................ 104
Selecting Printing Preferences - Mac .......................................................................................... 105
Printing Preferences - Mac...................................................................................................... 105
Printing Your Document or Photo - Mac ...................................................................................... 106
Checking Print Status - Mac.................................................................................................... 107
Using the Control Panel Menus.............................................................................................................. 109
Accessing the Printer's Menus ......................................................................................................... 109
Maintenance Menu........................................................................................................................... 110
Screen Customization Menu ............................................................................................................ 111
Printer Settings Menu....................................................................................................................... 111
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Basic Settings Menu......................................................................................................................... 112
Network Settings Menu .................................................................................................................... 113
Restore Default Settings Menu ........................................................................................................ 114
Printer Status/Print Menu ................................................................................................................. 114
Replacing Ink Cartridges and Maintenance Boxes............................................................................... 116
Checking Ink Cartridge and Maintenance Box Status on the LCD Screen ....................................... 116
Purchase Epson Ink Cartridges and Maintenance Box ................................................................... 116
Ink Cartridge and Maintenance Box Part Numbers...................................................................... 117
Removing and Installing Ink Cartridges............................................................................................ 117
Maintenance Box Replacement ....................................................................................................... 123
Adjusting Print Quality............................................................................................................................ 124
Print Head Maintenance................................................................................................................... 124
Print Head Nozzle Check............................................................................................................. 124
Checking the Nozzles Using the Product Control Panel ......................................................... 124
Checking the Nozzles Using a Computer Utility...................................................................... 125
Print Head Cleaning .................................................................................................................... 127
Cleaning the Print Head Using the Product Control Panel ...................................................... 127
Cleaning the Print Head Using a Computer Utility................................................................... 129
Running a Power Cleaning Using the Product Control Panel.................................................. 130
Print Head Alignment ....................................................................................................................... 131
Aligning the Print Head Using the Product Control Panel ............................................................ 131
Aligning the Print Head Using a Computer Utility......................................................................... 132
Cleaning the Paper Guide ................................................................................................................ 133
Maintenance and Transportation ........................................................................................................... 134
Cleaning Your Product ..................................................................................................................... 134
Transporting Your Product ............................................................................................................... 134
Solving Problems .................................................................................................................................... 136
Checking for Software Updates........................................................................................................ 136
Product Status Messages ................................................................................................................ 137
Running a Product Check ................................................................................................................ 138
Resetting Control Panel Defaults ..................................................................................................... 139
Solving Setup Problems ................................................................................................................... 139
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Noise After Ink Installation ........................................................................................................... 139
Software Installation Problems .................................................................................................... 140
Solving Network Problems ............................................................................................................... 140
Product Cannot Connect to a Wireless Router or Access Point .................................................. 140
Network Software Cannot Find Product on a Network................................................................. 142
Product Does Not Appear in Mac Printer Window ....................................................................... 143
Cannot Print Over a Network....................................................................................................... 143
Solving Paper Problems................................................................................................................... 144
Paper Feeding Problems............................................................................................................. 145
Paper Ejection Problems ............................................................................................................. 146
Solving Problems Printing from a Computer..................................................................................... 146
Nothing Prints.............................................................................................................................. 146
Product Icon Does Not Appear in Windows Taskbar ................................................................... 147
Error After Cartridge Replacement .............................................................................................. 147
Printing is Slow ............................................................................................................................ 148
Solving Page Layout and Content Problems.................................................................................... 149
Inverted Image............................................................................................................................. 149
Too Many Copies Print ................................................................................................................ 150
Blank Pages Print ........................................................................................................................ 150
Incorrect Margins on Printout....................................................................................................... 150
Border Appears on Borderless Prints .......................................................................................... 150
Incorrect Characters Print............................................................................................................ 151
Incorrect Image Size or Position.................................................................................................. 151
Slanted Printout........................................................................................................................... 152
Solving Print Quality Problems......................................................................................................... 152
White or Dark Lines in Printout .................................................................................................... 152
Blurry or Smeared Printout .......................................................................................................... 153
Faint Printout or Printout Has Gaps ............................................................................................. 153
Grainy Printout............................................................................................................................. 154
Incorrect Colors ........................................................................................................................... 154
Uninstall Your Product Software....................................................................................................... 155
Uninstalling Printing Software - Windows .................................................................................... 155
Uninstalling Product Software - Mac............................................................................................ 156
7
Where to Get Help............................................................................................................................ 157
Technical Specifications ........................................................................................................................ 158
Windows System Requirements ...................................................................................................... 158
OS X System Requirements............................................................................................................. 159
Paper Specifications ........................................................................................................................ 159
Printable Area Specifications ........................................................................................................... 160
Ink Specifications ............................................................................................................................. 163
Dimension Specifications ................................................................................................................. 164
Electrical Specifications ................................................................................................................... 165
Environmental Specifications ........................................................................................................... 166
Interface Specifications .................................................................................................................... 166
Network Interface Specifications ...................................................................................................... 166
Safety and Approvals Specifications ................................................................................................ 167
Safety and Approvals Specifications for Latin America .................................................................... 168
Notices ..................................................................................................................................................... 170
Important Safety Instructions............................................................................................................ 170
General Printer Safety Instructions.............................................................................................. 170
Ink Cartridge Safety Instructions.................................................................................................. 171
LCD Screen Safety Instructions................................................................................................... 172
Wireless Connection Safety Instructions ..................................................................................... 173
Important Privacy Notice (Printer Serial Number)............................................................................. 173
Binding Arbitration and Class Waiver ............................................................................................... 174
FCC Compliance Statement............................................................................................................. 177
Trademarks...................................................................................................................................... 178
Copyright Notice............................................................................................................................... 178
A Note Concerning Responsible Use of Copyrighted Materials................................................... 179
Default Delay Times for Power Management for Epson Products ............................................... 179
Copyright Attribution.................................................................................................................... 179
8
SureColor P700/P900 Series User's Guide
Welcome to the SureColor P700/P900 Series User's Guide.
For a printable PDF copy of this guide, click here.
9
Introduction to Your Printer
Refer to these sections to learn more about your printer and this manual.
Notations Used in the Documentation
Optional Equipment and Replacement Parts
Printer Part Locations
Using the Control Panel
Using AirPrint
Notations Used in the Documentation
Follow the guidelines in these notations as you read your documentation:
• Warnings must be followed carefully to avoid bodily injury.
• Cautions must be observed to avoid damage to your equipment.
• Notes contain important information about your printer.
• Tips contain additional printing information.
Parent topic: Introduction to Your Printer
Optional Equipment and Replacement Parts
You can purchase genuine Epson ink, paper, and accessories from an Epson authorized reseller. To
find the nearest reseller, visit proimaging.epson.com (U.S.) or proimaging.epson.ca (Canada), select
your product series and product, and click the Where to Buy button. Or call 800-GO-EPSON (800-463-
7766) in the U.S. or 800-807-7766 in Canada.
Option or part Part number
Roll media adapter (SureColor P900) C12C935221
Maintenance box C12C935711
In addition to the accessories listed above, extended service plans are available.
Parent topic: Introduction to Your Printer
Printer Part Locations
Check the printer part illustrations to learn about the parts on your printer.
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Product Parts - Front
Product Parts - Rear
Opening the Port Cover
Parent topic: Introduction to Your Printer
Product Parts - Front
1 Rear paper feeder
2 Edge guides
3 Printer cover
4 Front cover
5 Edge guides
6 Output tray
7 Front paper feeder
8 Maintenance box cover
9 Control panel
10
power button and light
11
Parent topic: Printer Part Locations
Product Parts - Rear
SureColor P700
1 LAN port
2 USB port
3 Port cover
4 AC inlet
5 Roll paper unit
6 Rear cover
7 Edge guides
12
SureColor P900
1 LAN port
2 USB port
3 Port cover
4 AC inlet
5 Rear cover
Parent topic: Printer Part Locations
Opening the Port Cover
You can access the ports by opening the rear paper feeder first and then the port cover.
13
Parent topic: Printer Part Locations
Using the Control Panel
See these sections to learn about the control panel and select control panel settings.
The LCD Screen
Adjusting the Control Panel Position
Changing the LCD Screen Language
Selecting the Date and Time
Adjusting Control Panel Sounds
Adjusting the Screen Brightness
Turning Off the Internal Light
Using Power Saving Settings
Parent topic: Introduction to Your Printer
The LCD Screen
1 Displays the menu screen to adjust printer settings
14
2 Displays your print history
3 Turns on or off the printer's interior light
4 Switches the screen view to display additional information
5 Displays the maintenance settings
6 Displays the network connection status
7 Displays notifications
8 Displays the printer's status
9 Displays the paper settings
10 Displays the ink and maintenance box levels
11 Ejects loaded paper
12 Selects paper size and type settings
Network Status Icon Information
Entering Characters on the LCD Screen
Switching the Screen View
Parent topic: Using the Control Panel
Network Status Icon Information
Your product displays status icons on the LCD screen for certain network status conditions.
Icons Description
The product is not connected to a wired (Ethernet) network.
The product is connected to a wired (Ethernet) network.
The product is not connected to a wireless (Wi-Fi) network.
The product is searching for an SSID or experiencing a wireless network connection issue.
The product is connected to a wireless (Wi-Fi) network; the number of bars indicates the
connection's signal strength.
15
Icons Description
Wi-Fi Direct is not enabled.
Wi-Fi Direct is enabled.
Parent topic: The LCD Screen
Entering Characters on the LCD Screen
Follow these guidelines to enter characters for passwords and other settings.
1 Displays the character count
2 Moves the cursor left or right
3 Switches between uppercase and lowercase characters, numbers and symbols
4 Switches between characters and numbers or symbols
5 Displays a list of common domain names to choose from
6 Enters a space
7 Select when you are finished
8 Deletes the previous character
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Parent topic: The LCD Screen
Switching the Screen View
You can select to switch between the home screen and printing screen.
Home screen
Default screen
Ink and maintenance box levels screen
17
Printing screen
Photo display screen (displays thumbnails of images you print using the printer driver and Epson Print
Layout).
Print status screen (displays ink levels and progress bar when printing).
Print setting screen (displays print settings for the printer driver and Epson Print Layout).
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Parent topic: The LCD Screen
Adjusting the Control Panel Position
You can adjust the position of the control panel to make it easier to access. Raise or lower it to the
desired angle.
Parent topic: Using the Control Panel
Changing the LCD Screen Language
You can change the language used on the LCD screen.
1. Select the icon.
2. Select General Settings > Basic Settings > Language.
3. Select a language.
Parent topic: Using the Control Panel
Selecting the Date and Time
You can select the current date, time, and daylight saving phase in your area, and choose your preferred
date and time format.
1. Select the icon.
2. Select General Settings > Basic Settings > Date/Time Settings.
3. Change any of these settings as necessary:
• Date/Time: Selects the date and time.
• Daylight Saving Time: Selects between summer or winter daylight saving time.
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• Time Difference: Adjusts the time difference between your local time and UTC (Coordinated
Universal Time).
Parent topic: Using the Control Panel
Adjusting Control Panel Sounds
You can adjust the sound level heard when you press buttons on the control panel or an error occurs.
1. Select the icon.
2. Select General Settings > Basic Settings > Sounds.
3. Change any of these settings as necessary:
• Mute: Turns on or off all sound from the product.
• Button Press: Adjusts the sound volume heard when pressing a button.
• Error Tone: Adjusts the sound volume heard when a product error occurs.
• Sound Type: Changes the type of sound heard.
Parent topic: Using the Control Panel
Adjusting the Screen Brightness
You can adjust the brightness of the LCD screen.
1. Select the icon.
2. Select General Settings > Basic Settings > LCD Brightness.
3. Press the – or + icons to decrease or increase the brightness.
4. Select OK to exit.
Parent topic: Using the Control Panel
Turning Off the Internal Light
The printer's internal light turns on during printing but you can turn it off.
1. Select the icon.
2. Select General Settings > Basic Settings > Inside Light.
3. Select from the following options:
• Auto: Turns on the internal light automatically during printing.
• Manual: Turns the light on or off only when you press the icon.
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Parent topic: Using the Control Panel
Using Power Saving Settings
Your product enters sleep mode automatically and turns off the LCD screen if it is not used for a period
of time. You can make the time period shorter and select other options to save energy and resources.
Changing the Sleep Timer Settings
Changing the Power Off Timer Settings
Parent topic: Using the Control Panel
Changing the Sleep Timer Settings
You can adjust the time period before your product enters sleep mode and turns off the LCD screen.
1. Select the icon.
2. Select General Settings > Basic Settings > Sleep Timer.
3. Select the length of time before your product enters sleep mode.
Parent topic: Using Power Saving Settings
Changing the Power Off Timer Settings
You can have the product turn off automatically if it is not used for a specified period of time.
1. Select the icon.
2. Select General Settings > Basic Settings > Power Off Timer.
3. Select when you want the product to automatically turn off.
Parent topic: Using Power Saving Settings
Using AirPrint
AirPrint enables instant wireless printing from iPhone, iPad, iPod touch, and Mac without the need to
install drivers or download software.
1. Load paper in your product.
21
2. Set up your product for wireless printing. See the link below.
3. Connect your Apple device to the same wireless network that your product is using.
4. Print from your device to your product.
Note: For details, see the AirPrint page on the Apple website.
Parent topic: Introduction to Your Printer
22
Wi-Fi or Wired Networking
See these sections to use your product on a Wi-Fi or wired network.
Network Security Recommendations
Wi-Fi Infrastructure Mode Setup
Wi-Fi Direct Mode Setup
Wi-Fi Protected Setup (WPS)
Printing a Network Status Sheet
Printing a Network Connection Report
Changing or Updating Network Connections
Network Security Recommendations
To help deter unauthorized access to your product over a network, you should protect your network
environment using appropriate security measures.
Security measures such as these can help deter threats such as loss of user data, use of telephone and
fax lines, and other intrusions:
• Enable security on your wireless LAN
Enable the appropriate security on the wireless LAN you plan to use with your product. Network
security such as a network password can deter interception of traffic over the wireless LAN. Your
router may already have a default password enabled by your Internet service provider (ISP). See your
ISP and router documentation for instructions on how to change the default password and better
secure your network.
• Connect your product only to a network protected by a firewall
Connecting your product directly to the Internet may leave it vulnerable to security threats. Instead,
connect it to a router or other network connection protected by a firewall. Your router may already
have a firewall set up by your Internet service provider; check with your ISP for confirmation. For best
results, set up and use a private IP address for your network connection.
• Change the default administrator password on your product
If your product has an option to set an administrator password, change the default administrator
password to deter access by unauthorized users to personal data stored on your product, such as IDs,
passwords, and contact lists.
Parent topic: Wi-Fi or Wired Networking
23
Wi-Fi Infrastructure Mode Setup
You can set up your product to communicate with your computer using a wireless router or access point.
The wireless router or access point can be connected to your computer over a wireless or wired network.
Note: You cannot connect to a wired and wireless network at the same time.
1 Epson product
2 Wireless router or access point
3 Computer with a wireless interface
4 Computer
5 Internet
6 Ethernet cable (used only for wired connection to the wireless router or access point)
24
Selecting Wireless Network Settings from the Control Panel
Parent topic: Wi-Fi or Wired Networking
Selecting Wireless Network Settings from the Control Panel
You can select or change wireless network settings using your product control panel.
To install your product on a wireless network, install the necessary print driver software package by
downloading it from the Epson website. The installer program guides you through network setup.
1. Select the icon.
2. Select Wi-Fi (Recommended) > Start Setup or Change Settings > Wi-Fi Setup Wizard.
3. Select the name of your wireless network or select Enter Manually to enter the name manually. Use
the on-screen keyboard to enter your network name.
4. Select the Enter Password field and enter your wireless password using the on-screen keyboard.
Note: The network name and password are case sensitive. Be sure to correctly enter uppercase and
lowercase letters, and numeric or special characters.
• To move the cursor, press the left or right arrows.
• To enter numbers or symbols, select 123#.
• To change the case of letters, select .
• To delete the previous character, select .
• To enter a space, select Space.
5. Select OK when you finish entering your password.
25
6. Confirm the displayed network settings and select Start Setup to save them.
Parent topic: Wi-Fi Infrastructure Mode Setup
Wi-Fi Direct Mode Setup
You can set up your product to communicate directly with your computer or another device without
requiring a wireless router or access point. In Wi-Fi Direct Mode, the product itself acts as a network
access point for up to 8 devices.
1 Epson product
2 Computer with a wireless interface
3 Other wireless device
Enabling Wi-Fi Direct Mode
Parent topic: Wi-Fi or Wired Networking
Enabling Wi-Fi Direct Mode
You can enable Wi-Fi Direct mode to allow direct communication between your product and computer or
other devices without a wireless router or access point.
1. Select the icon.
2. Select Wi-Fi Direct > Start Setup.
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3. Do one of the following to complete Wi-Fi Direct setup:
• For iOS devices, select iOS. Scan the QR code with the camera app on your device and follow the
instructions on your device. Select Next on the LCD screen to display your product information,
then open the compatible Epson printing app on your device and select your product. Select
Complete on the LCD screen.
• For Android devices, select Android. Open the compatible Epson printing app on your device and
select your product. Select Complete on the LCD screen.
• For other types of devices, select Other OS Devices. Use your device to select the Wi-Fi network
name (SSID) displayed on the LCD screen and enter the password shown. Select Next on the
LCD screen to display your product information, then follow the instructions on the LCD screen.
Parent topic: Wi-Fi Direct Mode Setup
Wi-Fi Protected Setup (WPS)
If your network uses a WPS-enabled wireless router or access point, you can quickly connect your
product to the network using Wi-Fi Protected Setup (WPS).
Note: To check if your router is WPS-enabled, look for a button labeled WPS on your router or access
point. If there is no hardware button, there may be a virtual WPS button in the software for the device.
Check your network product documentation for details.
Using WPS to Connect to a Network
Parent topic: Wi-Fi or Wired Networking
Using WPS to Connect to a Network
If you have a WPS-enabled wireless router or access point, you can use Wi-Fi Protected Setup (WPS) to
connect your product to the network.
1. Select the icon.
2. Select Wi-Fi (Recommended) > Start Setup or Change Settings > Push Button Setup (WPS).
3. Hold down the WPS button on your wireless router until the security light flashes.
4. Follow the instructions on the LCD screen to complete WPS setup.
Parent topic: Wi-Fi Protected Setup (WPS)
27
Printing a Network Status Sheet
You can print a network status sheet to help you determine the causes of any problems you may have
using your product on a network.
1. Select the icon.
2. Select General Settings > Network Settings > Network Status .
3. Select Print Status Sheet .
Examine the settings shown on the network status sheet to diagnose any problems you have.
Parent topic: Wi-Fi or Wired Networking
Printing a Network Connection Report
You can print a network connection report to view solutions to any problems you may have using your
product on a network.
1. Select the icon.
2. Select General Settings > Network Settings > Connection Check.
The product checks your connection status.
3. Select Print Check Report.
Examine the error codes and solutions shown on the network connection report.
Network Connection Report Codes and Messages
Parent topic: Wi-Fi or Wired Networking
28
Network Connection Report Codes and Messages
Check the error codes and messages on the network connection report to solve problems you may
encounter with network connections. The tables here list solutions to problems based on the error codes
and messages that may appear on the top of the report.
1 Error code
2 Message
Note: Error codes and messages listed here may not all apply to your product.
Error Codes and Messages
Error code and message Solution
E-1
Confirm that the network cable is
connected and network devices such as
hub, router, or access point are turned on.
Make sure your router, access point, and/or hub are
turned on, and the network cable is securely connected to
your device and to your product.
If you are trying to set up Wi-Fi, remove the network cable
and set up Wi-Fi again. Ethernet and Wi-Fi cannot be
connected at the same time.
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Error code and message Solution
E-2, E-3, or E-7
No wireless network names (SSID) found.
Confirm that the router/access point is
turned on and the wireless network (SSID)
is set up correctly. Contact your network
administrator for assistance.
No wireless network names (SSID) found.
Confirm that the wireless network name
(SSID) of the PC you wish to connect is set
up correctly. Contact your network
administrator for assistance.
Entered security key/password does not
match the one set for your router/access
point. Confirm security key/password.
Contact your network administrator for
assistance.
Check the following:
• Make sure your router or access point is turned on, and
is correctly connected to your computer or network
device.
• Turn off the router or access point, wait about 10
seconds, and turn it on again.
• Move your product closer to your router or access point,
and remove any obstacles between them. Also move
your product away from devices such as wireless
phones or microwaves.
• Confirm that the SSID shown on the network
connection report matches the label on your router or
access point. Also make sure your SSID uses only
ASCII characters and symbols, or your product cannot
display the SSID correctly.
• If you are trying to connect using the WPS push button
method, make sure your router or access point supports
it.
• If you are using a network password, check the label on
your router or access point to confirm that you are using
the correct password, or check with your network
administrator or router/access point documentation.
• If you are connecting to a smart device that generates
an SSID, check the device documentation for the SSID
and password you should use.
• If your wireless connection suddenly disconnects, and
another smart device was added to the network using a
WPS push button method or your network was set up
using a non-WPS push button method, try downloading
and installing your product software again.
• Check to see if you have the latest firmware installed.
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