Epson SureColor F9370 User Manual

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Page 1

Epson

SureColor

F9370 User's Guide

Page 2

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Epson SureColor F9370 User's Guide ....................................................................................................... 7

Introduction to Your Printer........................................................................................................................ 8

Media Handling.......................................................................................................................................... 23

Notations Used in the Documentation .................................................................................................. 8

Printer Part Locations........................................................................................................................... 8

Product Parts - Top and Right Side ................................................................................................. 9

Product Parts - Inside .................................................................................................................... 12

Product Parts - Back...................................................................................................................... 13

Control Panel Parts ....................................................................................................................... 14

Consumables and Replacement Parts............................................................................................... 18

Printer Usage Guidelines ................................................................................................................... 19

Using Your Printer ......................................................................................................................... 19

Handling Ink Packs and Ink Tanks................................................................................................. 20

Handling Media.............................................................................................................................. 21

Storing Your Printer ....................................................................................................................... 21

Media Handling Precautions .............................................................................................................. 23

Loading Media.................................................................................................................................... 24

Viewing and Changing Media Settings............................................................................................... 39

Saving Sets of Media Settings............................................................................................................ 41

Printable Area and Media Size Checking ........................................................................................... 42

Printing the Amount of Media Remaining ........................................................................................... 44

Aligning the Print Head....................................................................................................................... 45

Media Feed Adjustment ..................................................................................................................... 46

Adjusting the Media Feed Automatically........................................................................................ 47

Adjusting the Media Feed Manually............................................................................................... 47

Adjusting the Media Feed During Printing ..................................................................................... 49

Adjusting Heating and Drying During Printing .................................................................................... 49

Cutting Media ..................................................................................................................................... 50

Using the Auto Take-up Reel ............................................................................................................. 52

About the Auto Take-up Reel ........................................................................................................ 52

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Attaching the Take-up Roll Core to the Auto Take-up Reel ........................................................... 53

Take Up with the Printable Side In................................................................................................. 60

Take Up with the Printable Side Out .............................................................................................. 66

Removing Media from the Auto Take-up Reel............................................................................... 72

Using the Control Panel Menus................................................................................................................ 75

Accessing the Printer's Menus ........................................................................................................... 75

Media Setup Menu Settings ............................................................................................................... 75

Printer Setup Menu Settings .............................................................................................................. 80

Maintenance Menu Settings............................................................................................................... 83

Printer Status Menu Settings.............................................................................................................. 84

Other Settings Menu Settings ............................................................................................................ 84

Maintenance............................................................................................................................................... 86

When to Maintain Your Product ......................................................................................................... 86

Preparing for Maintenance ................................................................................................................. 88

Maintenance Supplies ................................................................................................................... 88

Maintenance Precautions.............................................................................................................. 90

Using Ink Cleaner .......................................................................................................................... 91

Moving the Print Head for Maintenance......................................................................................... 92

Stirring High Density Black Ink ........................................................................................................... 93

Replacing the Ink and Chip Unit ......................................................................................................... 97

About Ink and Chip Unit Replacement........................................................................................... 98

Ink and Chip Unit Precautions ....................................................................................................... 98

Replacing the Chip Unit and Refilling Ink ....................................................................................... 99

Print Head Maintenance................................................................................................................... 112

Checking for Clogged Print Head Nozzles................................................................................... 113

Cleaning the Print Head............................................................................................................... 114

Cleaning Around the Print Heads ..................................................................................................... 115

Cleaning the Anti-drying Caps.......................................................................................................... 117

Cleaning the Platen and Media Edge Guides................................................................................... 122

Cleaning the Heat Shield.................................................................................................................. 124

Replacing the Waste Ink Bottle ........................................................................................................ 126

Replacing the Head Cleaning Set .................................................................................................... 130

Replacing the Media Edge Guides ................................................................................................... 134

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Applying Carriage Rod Grease......................................................................................................... 141

Moving or Transporting the Product ..................................................................................................... 147

Preparing to Move the Product......................................................................................................... 147

Setting Up the Product After Moving ................................................................................................ 148

Solving Problems .................................................................................................................................... 150

Product Status Messages ................................................................................................................ 150

Solving Printer Problems.................................................................................................................. 154

Printer Does Not Turn On ............................................................................................................ 154

LCD Screen Shuts Off ................................................................................................................. 154

After Heater Shuts Off ................................................................................................................. 154

Forgot the Administrator Password ............................................................................................. 155

Red Light Shines Inside the Printer ............................................................................................. 155

Solving Printing Problems ................................................................................................................ 155

Nothing Prints.............................................................................................................................. 155

Cannot Print Over a Network....................................................................................................... 156

Print Head Moves But Nothing Prints .......................................................................................... 156

Media Is Creased ........................................................................................................................ 157

Printing Continues After Media Roll Empties ............................................................................... 158

Removing Jammed Media........................................................................................................... 158

Media Does Not Feed Correctly .................................................................................................. 161

Solving Media Skew Problems......................................................................................................... 161

Parallel Adjustment Tools............................................................................................................ 162

Adjusting the Auto Take-up Reel (Parallel Adjustment) ............................................................... 162

Solving Print Quality Problems......................................................................................................... 181

Nozzle Check Pattern Prints Incorrectly ...................................................................................... 182

Print Head Nozzles Remain Clogged .......................................................................................... 182

Overall Print Quality Is Poor ........................................................................................................ 183

Printed Media Is Stained or Marred ............................................................................................. 184

Image Is Not Positioned Correctly On the Media ......................................................................... 185

Uninstall Your Product Software....................................................................................................... 185

Uninstalling Printing Software - Windows .................................................................................... 186

Where to Get Help............................................................................................................................ 187

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Technical Specifications ........................................................................................................................ 188

Windows System Requirements ...................................................................................................... 188

Printing Specifications...................................................................................................................... 189

Electrical Specifications ................................................................................................................... 189

Environmental Specifications ........................................................................................................... 190

Dimension Specifications ................................................................................................................. 190

Interface Specifications .................................................................................................................... 190

Ink Pack Specifications .................................................................................................................... 191

Media Specifications ........................................................................................................................ 191

Safety and Approvals Specifications ................................................................................................ 192

Notices ..................................................................................................................................................... 193

Important Safety Instructions............................................................................................................ 193

General Product Safety Instructions ............................................................................................ 193

Ink Pack Safety Instructions ........................................................................................................ 195

FCC Compliance Statement............................................................................................................. 195

Trademarks...................................................................................................................................... 196

Copyright Notice............................................................................................................................... 196

A Note Concerning Responsible Use of Copyrighted Materials................................................... 197

Copyright Attribution.................................................................................................................... 197

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Epson SureColor F9370 User's Guide

Welcome to the Epson SureColor F9370 User's Guide.

For a printable PDF copy of this guide, click here.

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Introduction to Your Printer

Refer to these sections to learn more about your printer and this manual.

Notations Used in the Documentation Printer Part Locations Consumables and Replacement Parts Printer Usage Guidelines

Notations Used in the Documentation

Follow the guidelines in these notations as you read your documentation:

• Warnings must be followed carefully to avoid bodily injury.

• Cautions must be observed to avoid damage to your equipment.

• Notes contain important information about your printer.

• Tips contain additional printing information.

Parent topic: Introduction to Your Printer

Printer Part Locations

Check the printer part illustrations to learn about the parts on your printer.

Product Parts - Top and Right Side Product Parts - Inside Product Parts - Back Control Panel Parts

Parent topic: Introduction to Your Printer

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Product Parts - Top and Right Side

Front/Top

1 Maintenance cover (left)

2 After heater

3 Media guide bar

4 Roll core holder handle

5 Roll core holder (auto take-up reel)

6 Roll supports

7 Auto switch

8 Manual switch

9 Heat shield

10 Ink tank

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11 Slider (chip holder)

12 Lock lever

13 Chip unit check light

14 Stirring stick

15 Maintenance cover (right)

16 Media loading lever

17 Alert light

18 Control panel

19 Front cover

Right Side

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1 Airflow vents

2 Waste ink tube

3 Waste ink bottle stopper

4 Waste ink bottle

5 Casters

6 Adjusters

7 AC inlet #1 and #2

8 LAN port

9 Data light (orange)

10 Status light

Red: 100Base-TX

Green: 1000Base-T

11 USB port

Slider (Chip Holder) Parts

1 Slider

2 Ink inlet cover

3 Chip unit

Parent topic: Printer Part Locations

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Product Parts - Inside

1 Print head

2 Media edge guide

3 Cutter groove

4 Pressure rollers

5 Platen

6 Anti-drying caps

7 Wiper unit

8 Flushing pad

Parent topic: Printer Part Locations

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Product Parts - Back

1 Drive switch

2 Roll core holder (media feeding unit)

3 Level gauge

4 Roll support

5 Lift lever

6 Roll core holder handle

Parent topic: Printer Part Locations

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Control Panel Parts

3 media setup button

4 LCD screen

5 Menu button

7 Left and right arrow buttons

power button

power light

back button

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8 Up and down/media feed buttons

9 OK button

10 heat/dry menu button

maintenance button

pause/cancel button

internal light button

LCD Screen Display

1 Status messages

2 After heater temperature status

: After heater is the selected temperature

: After heater has not yet reached the selected temperature

3 Feed adjustment information, if you have entered a value during printing

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4 Media information

Displays, from left to right, the selected media (0 indicates RIP settings are in use), platen gap, media width, and remaining media.

: platen gap is 1.6

: platen gap is 2.0

: platen gap is 2.5

: width of loaded media

: remaining length of loaded media (increments of 3.9 in [0.1 m])

: remaining length of loaded media (increments of 39.4 in [1 m])

5 Chip unit status (see the next table)

6 Waste ink bottle status

The waste ink bottle status indicates the waste ink level and changes from normal (left) to warning or error status (right) if necessary.

: Waste ink bottle is almost full; prepare a new waste ink bottle

: Waste ink bottle is full; replace the waste ink bottle

7 Head cleaning set status

: The level on the icon goes down as replacement time approaches

8 Cleaning notification

Displays the time or remaining media length before an automatic or periodic cleaning occurs

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Chip unit status

The chip unit status (1) changes from normal (left) to warning or error status (right) if necessary.

The ink color is shown below (2).

• HDK: High Density Black

• Y: Yellow

• M: Magenta

• C: Cyan

Remaining ink level indicators

Ink is low

Ink is nearing the end of its life. Check the remaining ink in the ink tank using the scale on the ink pack and, if necessary, refill the ink and replace the chip unit.

Ink is out and printing is stopped. Replace the chip unit and refill the ink.

A chip unit for automatic charging is mounted. When ink gets low, a low ink warning does not appear. If the icon is flashing, the chip has been removed.

The lock lever is raised; automatic charging cannot occur. Lower the lock lever.

The chip unit is mounted incorrectly or incompatible.

Check the displayed chip unit message.

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Parent topic: Printer Part Locations

Related references

Media Setup Menu Settings

Related tasks

Replacing the Waste Ink Bottle Replacing the Head Cleaning Set Replacing the Chip Unit and Refilling Ink

Consumables and Replacement Parts

You can purchase genuine Epson ink, paper, and accessories from an Epson authorized reseller. To find the nearest reseller, visit proimaging.epson.com (U.S.) or proimaging.epson.ca (Canada), select your product series and product, and click the Where to Buy button. Or call 800-GO-EPSON (800-463-

7766) in the U.S. or 800-807-7766 in Canada.

Caution: Using ink from an non-genuine ink pack may result in a malfunction. Epson shall not be held responsible for any damages or problems with the product that may occur when using non-genuine ink packs.

Ink pack Part number

High-density black T741X00

Cyan T741200

Magenta T741300

Yellow T741400

Replacement part Part number

Maintenance kit C13S210063

Waste ink bottle T724000

Media edge guide C932121

Head cleaning set C13S210051

Cleaning stick C13S090013

Cleaning wipes C13S090016

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Option Part number

1-year extended Epson Preferred Plus service plan

Parent topic: Introduction to Your Printer

Printer Usage Guidelines

Follow the guidelines in these sections as you use your printer, consumables, and print media.

Using Your Printer Handling Ink Packs and Ink Tanks Handling Media Storing Your Printer

Parent topic: Introduction to Your Printer

Using Your Printer

Follow these guidelines as you use your printer:

• Operate the printer only within the specified operating temperature and humidity range for your product and your media.

• Check to make sure you maintain the specified humidity range, especially in dry areas or air conditioned environments.

• Keep the printer out of direct sunlight.

EPPF90SB1

• Do not install the printer next to heat sources or directly in the path of exhaust from a ventilator or air conditioner. Failure to observe this precaution could result in the print head nozzles drying out and clogging.

• Make sure the product work space is kept free of dust or lint that could damage your product or clog the print head nozzles.

• Use the product in a sufficiently ventilated area.

• When using a commercially available heater, operate it only within the specified temperature range to maintain print quality and prevent clogging the print head nozzles.

• Perform maintenance operations according to usage frequency or at the recommended intervals. Failure to perform regular maintenance could reduce print quality or damage the print head.

• Do not bend or pull on the waste ink tube. Otherwise ink may leak inside or outside the printer.

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• Be sure that the waste ink bottle is installed whenever the printer is turned on.

• If an error occurs and the printer is turned off without first resolving the error, the print head may not be in the home position, which may cause the print head to dry out. In this case, turn on the power and wait until the carriage is in the home position.

• When the printer is on, do not disconnect the power cable or cut the power at the circuit breaker. The print head may not be in the home position. In this case, turn on the power and wait a while until the print head is in the home position.

• For consistent color, maintain a constant room temperature between 59 °F (15 °C) and 77 °F (25 °C).

Note: To keep the print head in the optimum operating condition, ink is used in maintenance operations such as head cleaning in addition to printing.

Parent topic: Printer Usage Guidelines

Related references

Environmental Specifications

Handling Ink Packs and Ink Tanks

Follow these guidelines as you handle the ink packs and ink tanks:

• Do not remove the ink tanks. Ink tanks are calibrated at installation and removing them can decrease their functionality.

• Do not place items on an ink tank or subject the ink tanks to strong impacts, or the tank may detach. If an ink tank comes off, contact Epson support.

• Store ink packs at room temperature, out of direct sunlight.

• To ensure print quality, use all the ink in the ink pack before the date printed on the ink pack or within 25 days of refilling the ink tank, whichever is earlier.

• Allow ink packs that have been stored at low temperatures for an extended period of time to return to room temperature for four hours before use.

• Refill the ink tank as soon as possible after opening an ink pack.

• When refilling an ink tank, use all of the ink in the ink pack at once.

Parent topic: Printer Usage Guidelines

Related references

Ink Pack Specifications

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Handling Media

Follow these guidelines as you handle or store media:

• Read and follow the guidelines provided with each type of media.

• Do not fold the media or otherwise damage its printable surface.

• Do not touch the printable surface. This prevents oil from your hands from causing print quality problems.

• When handling media, hold it by both edges, preferably while wearing cotton gloves.

• Keep the media dry and avoid storage locations subject to direct sunlight, excessive heat, and high humidity.

• Retain the media packaging materials so you can use it to store unused media.

• After printing, do not touch, rub, or scratch the printed surface to avoid removing the ink.

• Dry printed media completely before folding or stacking it, or the printed surface may be damaged.

• Keep printed media out of direct sunlight.

• Display and store printed media as instructed in the media documentation.

• When you are not printing on media, remove it from the printer and place it in its original packaging to prevent deterioration.

Parent topic: Printer Usage Guidelines

Storing Your Printer

Follow these guidelines if you need to store your printer for a long period:

• If the printer is not used for an extended period of time with the power off, clean the print head nozzles. Turn the printer on at least once every two weeks to automatically clean the print head and prevent the nozzles from clogging. If you do not turn on the printer for a long time, the printer may malfunction.

• If you will not use the printer for more than two weeks, maintenance must be performed by a service engineer before and after this period. Contact Epson support.

• Even if the printer is not turned on, ink that has accumulated in the waste ink tube may leak out. Make sure the waste ink bottle is installed even when the printer is not on.

• Remove any loaded media before storing the printer to prevent the pressure rollers from causing creases in the media, which may cause jams or damage to the print head.

• Make sure that the print head is in the home position before storing the printer. If it is left away from the home position for a long time, the print quality may decline.

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• Close all the covers on the printer to prevent dust and debris from getting in. If the printer will be not be used for an extended period of time, protect it with an anti-static cloth or other cover. The print head nozzles can become clogged if fine dust gets on the print head, and you may not be able to print properly.

• Store the printer on a level surface; do not store it on angle, on its end, or upside down.

Parent topic: Printer Usage Guidelines

Related references

Where to Get Help

Related tasks

Cleaning the Print Head Cutting Media

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Media Handling

See these sections to load and handle media on your product.

Media Handling Precautions Loading Media Viewing and Changing Media Settings Saving Sets of Media Settings Printable Area and Media Size Checking Printing the Amount of Media Remaining Aligning the Print Head Media Feed Adjustment Adjusting Heating and Drying During Printing Cutting Media Using the Auto Take-up Reel

Media Handling Precautions

Follow these guidelines as you load media in your product and remove printed media.

• Be careful when you touch the after heater and media edge guides; they may be hot and could burn you.

• Take care not to trap your fingers when opening and closing the front cover.

• Do not rub your hands along the edges of the media; the sharp edges could cut you.

• Media is very heavy, so use at least two people to carry the rolls.

• Load media just before printing on it to avoid creases from the pressure rollers; creases may cause jams or cause the media to rub against the print head.

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• Do not place unwrapped media directly on the floor or press it against your clothing to avoid damaging the media surface.

• Place unused media is its original packaging for storage.

• Do not load media if the edges are uneven on the roll; this could cause feeding problems. Rewind the media on the roll or use a different roll.

Parent topic: Media Handling

Loading Media

Before loading media in your printer, review and follow the media handling guidelines for the best results.

Caution: Wait until just before printing to load media. This avoids creases in the media that may be caused by the pressure rollers. Creased, wavy, or curled media could cause it to jam inside the printer or contact the print head.

1. Press the power button and wait until you see this message on the LCD screen: Load media.

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2. Open the front cover and raise the media loading lever.

3. Grasp the tabs on the media edge guides and slide them out of the way.

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4. On the back of the product, loosen the right roll core holder locking screw and slide the roll core

holder all the way out.

Note: If the right holder handle shaft is not visible, rotate the handle forward until it stops or the media cannot load properly.

5. Move the left roll core holder to the correct position for the media roll size you are loading.

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6. Hold down the left roll core holder and tighten the locking screw so the roll core holder does not

move.

7. Place your media on the roll supports temporarily, making sure the printable side of the media on the

roll faces the correct direction.

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Printable side out

Printable side in

8. On the left side of the product, raise the lift lever to lift the media into position.

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9. Firmly insert the roll core onto the left roll core holder.

Note: If your roll is too small to lift into place with the lift lever, lift it onto the roll core holder by hand.

10. On the right side of the product, raise the lift lever to lift the media into position.

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11. Firmly push the right roll core holder into the roll core.

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12. Push the right roll core holder twice to securely insert it into the roll core.

Note: Make sure the roll core holder is fully inserted into the roll core or media may not feed correctly, may slip during printing, or may cause banding in your printouts.

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13. Hold down the right roll core holder and tighten the locking screw so the roll core holder does not

move.

Note: Make sure the locking screw is fully secured or the roll core holder may move during printing, causing banding in your printouts.

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14. Rotate the handle shown here until part A is hidden from view, then stop turning the handle.

Caution: Once part A is hidden, do not turn the handle further or you may damage the roll core holder. If part A remains visible after turning the handle fully, rewind the handle, loosen the locking screw, and reload the right side of the roll on the product.

15. Make sure that the left and right sides of the media roll are aligned and realign them, if necessary.

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16. Insert approximately 11.8 inches (30 cm) of media into the opening in the product, then lower the

media loading lever.

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17. Confirm that the left edge of the media lays over some portion of the black rectangle on the loading

guide label as shown.

Note: If the media does not lay over the rectangle on the label, reverse these steps to remove the media and load it again. Do not reposition the roll core holders while your media is loaded.

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18. On the front of the product, grasp the media and raise the media loading lever.

19. Hold the center of the media with one hand and pull it straight forward and down until it is aligned

with the bottom edge of the label on the after heater.

Note: Do not pull media with both hands; the media may become skewed or move around.

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20. Lower the media loading lever to secure the media in place.

21. On the rear of the product, tap lightly on both ends of the media to check that the tension is even on

both sides. If necessary, raise the media loading lever and correct the media tension, then lower the media loading lever.

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22. Grasp the tabs on the media edge guides on both sides and move them to the edges of the media.

Adjust the guides so the round holes are centered over the edges of the media as shown.

Caution: If your media is more than 0.02 inch (0.4 mm) thick, leave the media edge guides on the sides of the product or they could damage the print head.

Note: Make sure to correctly position the media edge guides as shown here or your printouts may contain banding, uneven tint, or stripes. Do not use the media edge guides if the sides of your printouts are smudged or torn.

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23. Close the front cover.

24. Select your media settings on the control panel.

Parent topic: Media Handling

Related references

Media Handling Precautions

Related tasks

Viewing and Changing Media Settings

After you load media in your product, you can create settings for it. The media settings include the options selected and stored for each media setting group or RIP setting you created.

1. Press the up or down arrow button to select a stored or empty media setting number for the loaded

media and press the OK button.

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2. Press the up or down arrow button to select the roll type you loaded and press the OK button.

If you turned on the Media Remaining setting, you see a prompt to enter the length of the currently loaded media.

3. Press the up or down arrow button to select a roll length from 3 to 1968 feet (1 to 600 m) long and

press the OK button.

After a moment you see Ready on the LCD screen indicating that the printer is ready to print.

Parent topic: Media Handling

Related references

Media Setup Menu Settings

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Related tasks

Saving Sets of Media Settings

You can store sets of media settings for each type of media you use. This lets you quickly select all the necessary settings whenever you print on that media type.

Note: Make sure that you loaded the media type for which you are selecting settings.

1. Press the Menu button on the product control panel.

2. Press the OK button to select Media Setup.

3. Press the down arrow button to select Easy Media Setup and press the OK button.

4. Press the up or down arrow button to select a number for the set of media settings (from 1 to 30) and

press the OK button.

5. Press the up or down arrow button to display the characters you can use to name the media set.

When you see the desired character, press the right arrow button to select it and move to the next character position. Repeat this step as necessary to complete the setting name. When you finish, press the OK button.

Note: If you need to delete the previous character, press the left arrow button.

6. Press the up or down arrow button as necessary to select each available media setting and press

the OK button. If necessary, press the back button to return to the menu to select additional settings.

Parent topic: Media Handling

Related tasks

Loading Media

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Printable Area and Media Size Checking

The left and right edges of media recognized by your product vary depending on the Media Size Check setting.

• When the Media Size Check setting is turned on, your product automatically detects the left and right edges of the media within 0.2 inches (5 mm), as long as the media edge guides are attached correctly.

1 0.2 inches (5 mm)

• When the Media Size Check setting is turned off, your product uses the longest scale on the after heater label shown as the standard position for the right edge of the media. The left edge of the media is determined to be 64 inches (1626 mm) from the standard position for the right edge, no matter the width of the loaded media. The printable area ranges for the media are described in the table here.

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Note: If you turn off the Media Size Check setting, printing may occur outside the edges of your

media, causing ink to stain the product. Make sure your print data width does not exceed the loaded media width. When you load media to the left of the right side reference position, adjust the Print Start Position setting on the product control panel to match the position where the media is loaded.

1 Bottom margin

You can configure this margin in the RIP software from 0.2 inch (5 mm) to 0.7 inch (17 mm); if you set it below 0.2 inch (5 mm) or above 0.7 inch (17 mm), it is changed to 0.2 inch (5 mm) and

0.7 inch (17 mm) to maintain feeding accuracy.

2 Top margin1,

You can configure this margin in the RIP software from 0.2 inch (5 mm) and above; if you set it below 0.2 inch (5 mm), it is changed to 0.2 inch (5 mm) to maintain feeding accuracy. The margin differs based on how far you pulled the media during loading.

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3 Left margin3,

You select this margin as the Side Margin(Left) setting on the product control panel. The default setting is 0.2 inch (5 mm), but you can select from 0.12 inch (3 mm) to 0.98 inch (25 mm).

4 Right margin3,

You select this margin as the total of the values for the Print Start Position (default setting is 0) and Side Margin(Right) (default setting is 0.2 inch [5 mm]) settings on the product control panel. You can select from 0.12 inch (3 mm) to 32.5 inches (825 mm).

5 Media width

11.8 to 64 inches (300 to 1626 mm); if Media Size Check is off, the product assumes this is 64 inches (1626 mm) regardless of the actual width

The configured margin and the actual print results may differ depending on the RIP software you use.

Contact the RIP manufacturer for more information.

When you set the Margin Between Pages setting to the No Margin option on the product control

panel, you can adjust the margin from –0.39 inch (–10 mm) to 0.39 inch (10 mm).

Depending on the RIP software, you may be able to use it to set these margins. Contact the RIP

manufacturer for more information.

When using the media edge guides, leave margins of at least 0.4 inch (10 mm) to avoid printing over them. If the total of the print data width and left and right margins exceeds the printable area, a portion of the print data will not print.

Parent topic: Media Handling

Related references

Printer Setup Menu Settings

Printing the Amount of Media Remaining

After you print, you can print the amount of media remaining on the leading edge of the remaining roll. This lets you enter the number the next time you load the media for the most accurate accounting of the media remaining on each roll.

Note: You must turn on the Media Remaining setting on the product control panel to calculate the amount of media remaining.

1. Make sure your product is ready to print.

2. Press the media setup button.

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3. Press the down button to select Media Remaining and press the OK button.

4. Press the OK button to select Print Remaining Length.

5. Press the OK button to print the amount of media remaining.

Parent topic: Media Handling

Related references

Media Setup Menu Settings

Aligning the Print Head

If your printouts are grainy or blurry, you need to align the print head. The thickness of your print media determines the alignment options you select. You can store separate alignment values for each type of media you use for quick selection.

Before aligning the print head, make sure you have correctly loaded the media you plan to print on.

1. Press the Menu button.

2. Press the OK button to select Media Setup.

3. Press the down arrow button to select Customize Settings and press the OK button.

4. Press the up or down arrow button to select the number of the media settings you selected for the

currently loaded media. Then press the OK button.

5. Press the down arrow button to select Media Adjust and press the OK button.

6. Press the down arrow button to select Manual and press the OK button.

7. Press the down arrow button to select Head Alignment and press the OK button.

Your product prints an alignment test pattern and automatically feeds the media to viewing position.

Note: If you want to cut the media to better view the pattern, press the up arrow button to move the media past the cutter groove. Be careful not to rewind curled media past the front cover.

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8. Examine the alignment test pattern to select the pattern number with the fewest gaps as shown.

9. Press the left or right arrow button to select the number of the best pattern and press the OK button.

Repeat this step for all the color patterns.

After you select the final color pattern number, the control panel returns to its ready status.

Parent topic: Media Handling

Related references

Media Setup Menu Settings

Media Feed Adjustment

If your printouts contain horizontal banding, uneven tint, or stripes, you need to adjust the feed of the media. You do this by printing and examining a test pattern, and then selecting the feed adjustments you need.

Adjust the feed using the same media type and print conditions you use for printing. For example, if you are using the auto take-up reel, you should use it during feed adjustment. You may need to adjust the feed again if you load media of a different width, change the feeding or take-up tension, or adjust the suction.

Before adjusting the feed, make sure you have correctly loaded the media you plan to print on and selected all the options you plan to use for printing.

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Note: You can also adjust the feed during printing without printing a test pattern.

Adjusting the Media Feed Automatically Adjusting the Media Feed Manually Adjusting the Media Feed During Printing

Parent topic: Media Handling

Adjusting the Media Feed Automatically

You can perform an automatic feed adjustment from the product control panel. Make sure the length of the loaded media is at least 26 inches (670 mm).

1. Press the Menu button.

2. Press the OK button to select Media Setup.

3. Press the down arrow button to select Customize Settings and press the OK button.

4. Press the down arrow button to select Media Adjust and press the OK button.

5. Press the OK button to select Auto Feed Adjustment.

An adjustment pattern is printed. View the results and determine if a manual adjustment is necessary.

Parent topic: Media Feed Adjustment

Related references

Media Setup Menu Settings

Adjusting the Media Feed Manually

You can perform a manual feed adjustment from the product control panel if you can still see banding after performing an automatic feed adjustment.

1. Press the Menu button.

2. Press the OK button to select Media Setup.

3. Press the down arrow button to select Customize Settings and press the OK button.

4. Press the down arrow button to select Media Adjust and press the OK button.

5. Press the down arrow button to select Manual and press the OK button.

6. Press the OK button to select Feed Adjustment.

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7. Press the up or down arrow button to select an adjustment pattern and press the OK button.

• 500mm Pattern: We recommend starting with this pattern. Make sure the length of the loaded

media is at least 38 inches (970 mm).

• 250mm Pattern: Make sure the length of the loaded media is at least 28 inches (720 mm).

• 100mm Pattern: Make sure the length of the loaded media is at least 22 inches (570 mm).

• Standard: Make sure the length of the loaded media is at least 13 inches (330 mm).

Your product prints an adjustment pattern and automatically feeds the media to viewing position.

8. Do the following to adjust the media feed:

• If you selected 500mm Pattern (recommended), 250mm Pattern, or 100mm Pattern, measure the distance between the + symbols in each test pattern as shown.

On the product control panel, enter the value for the distance between the + symbols and press the OK button.

• If you selected Standard, your product prints two groups of adjustment patterns (A and B).

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On the product control panel, enter the values with the least amount of overlapping or gaps for each group and press the OK button.

Parent topic: Media Feed Adjustment

Related references

Media Setup Menu Settings

Adjusting the Media Feed During Printing

You can adjust the feed and correct banding during printing without printing a test pattern.

1. During printing, press the media setup button.

The product control panel displays an adjustment value.

2. Press the up or down arrow button to adjust the feed depending on these banding results in your printout:

• If black bands or dark stripes appear, press the up arrow button to increase the feed amount.

• If white bands or pale stripes appear, press the down arrow button to decrease the feed amount.

3. Check the results in your printout and do one of the following:

• If further adjustment is necessary, repeat the last step.

• If the print quality is good, press the OK button.

Parent topic: Media Feed Adjustment

Adjusting Heating and Drying During Printing

Follow the steps here to adjust the heating and drying settings during printing.

Note: If the room temperature is too low and you send a print job with high ink density or a small number of print passes, the print job may pause while the after heater warms up.

1. During printing, press the heat/dry menu button.

2. Press the OK button to select Heater Temperature.

3. Press the up or down arrow button to change the after heater temperature.

4. Press the OK button.

5. Press the back button until Ready appears on the LCD screen.

Parent topic: Media Handling

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Related references

Media Setup Menu Settings

Cutting Media

When you finish printing, use a commercially available cutter to cut the media.

Warning: Be careful not to cut yourself when using cutters or other sharp blades. Also be careful touching areas near the after heater since the after heater may be hot and you could be burned.

1. Press media setup button.

2. Press the OK button to select Feed to Cut Position.

3. Make sure the trailing edge of the printout has fed beyond the cutter groove on the product, then open the front cover.

Note: If you printed the amount of media remaining onto your media, press the up arrow button to rewind the media as necessary to keep this information with the unprinted roll.

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4. Use your cutting tool to cut the media along the cutter groove.

5. If you are using the auto take-up reel, move the Auto switch to the off position. Use the Manual switch to take up the cut media, depending on the printable side of the media:

• Move the switch to the position for printable-side-out media.

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• Move the switch to the position for printable-side-in media.

Parent topic: Media Handling

Using the Auto Take-up Reel

See these sections to use the auto take-up reel with your product.

About the Auto Take-up Reel Attaching the Take-up Roll Core to the Auto Take-up Reel Take Up with the Printable Side In Take Up with the Printable Side Out Removing Media from the Auto Take-up Reel

Parent topic: Media Handling

About the Auto Take-up Reel

The auto take-up reel automatically rolls up printed media as you print.

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You can use the auto take-up reel for media with the printable side in (on the left) or printable side out (on the right).

It is best to do the following when using the auto take-up reel:

• Use media that is 36 inches (91.44 cm) or wider.

• Load media with the printable side in.

• Use a take-up roll core that is the same width as your media so the core does not bend or take up

media incorrectly.

Parent topic: Using the Auto Take-up Reel

Attaching the Take-up Roll Core to the Auto Take-up Reel

Be sure to attach a take-up roll core that is the same width as your media.

1. Press and hold the down arrow button until the edge of the loaded media reaches the roll core holder.

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Note: Always use the down arrow button to feed loaded media or the media may twist during take-

up.

2. Loosen the roll core holder locking screws and adjust the roll core holders so they are wider than your media. Then center the roll supports between the roll core holders.

Note: If the left roll core holder handle shaft is not visible, rotate the handle as shown here until it stops or the roll core cannot take up media properly.

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3. Align the right roll core holder with the right edge of the media.

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4. Hold down the right roll core holder and tighten the locking screw so the roll core holder does not move.

5. Insert the roll core onto the right roll core holder.

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6. Insert the left side of the roll core onto the left roll core holder.

7. Push the left roll core holder twice to securely insert it into the roll core.

8. Confirm that the roll core and the edges of the media are aligned. If they are misaligned, loosen the right roll core holder locking screw and repeat these steps to attach the roll core again.

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9. Hold down the left roll core holder and tighten the locking screw so the roll core holder does not move.

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10. Rotate the handle shown here until part A is hidden from view, then stop turning the handle.

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11. Cut off about 9.8 inches (25 cm) from the corners of the end of the media on each side as shown to prevent folding or catching before take up.

Parent topic: Using the Auto Take-up Reel

Take Up with the Printable Side In

After attaching the roll core on the auto take-up reel, follow these steps to take up media with the printable side in.

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1. Guide your loaded media over the media guide bar and behind the roll core, then attach the media to the roll core with tape as shown here.

Note: Make sure the media lays flat across the roll core without any gaps. If necessary, add more tape or reattach the tape so the media is taken up correctly.

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2. Press and hold the down arrow button on the control panel to feed enough media for it to wrap once around the roll core.

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3. Confirm that the Auto switch on the auto take-up reel is set to the off position, then push and hold the Manual switch up to the position to wind the media around the roll core.

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4. Move the Auto switch up to the position.

5. Make sure the media is taut and loads evenly on both sides.

Note: If the media is looser on one side than the other, the media cannot be taken up correctly. Repeat these steps to reload the media on the auto take-up reel.

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6. Confirm that the tension is even by lightly tapping the media on both sides as shown here.

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7. Press and hold the down arrow button on the control panel until the edges of the media are taken up and the media wraps once or twice around the roll core.

Parent topic: Using the Auto Take-up Reel

Take Up with the Printable Side Out

After attaching the roll core on the auto take-up reel, follow these steps to take up media with the printable side out.

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1. Guide your loaded media over the media guide bar and the roll core, then attach the media to the roll core with tape as shown here.

Note: Make sure the media lays flat across the roll core without any gaps. If necessary, add more tape or reattach the tape so the media is taken up correctly.

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2. Press and hold the down arrow button on the control panel to feed enough media for it to wrap once around the roll core.

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3. Confirm that the Auto switch is set to the off position, then push and hold the Manual switch down to the position to wind the media around the roll core.

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4. Move the Auto switch down to the position.

5. Make sure the media is taut and loads evenly on both sides.

Note: If the media is looser on one side than the other, the media cannot be taken up correctly. Repeat these steps to reload the media on the auto take-up reel.

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6. Confirm that the tension is even by lightly tapping the media on both sides as shown here.

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7. Press and hold the down arrow button on the control panel until the edges of the media are taken up and the media wraps once or twice around the roll core.

Parent topic: Using the Auto Take-up Reel

Removing Media from the Auto Take-up Reel

After printing on media loaded on auto take-up reel, follow these steps to remove it.

Note: Make sure the media is cut before removing it from the auto take-up reel.

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1. Rotate the handle of the left roll core holder.

2. While supporting the left side of the media roll, loosen the left roll core holder locking screw and remove the roll core holder from the roll.

3. Lower the left side of the media roll onto the roll support.

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4. While supporting the right side of the media roll, loosen the right roll core holder locking screw and remove the roll core holder from the roll.

5. Lower the right side of the media roll onto the roll support.

Parent topic: Using the Auto Take-up Reel

Related tasks

Cutting Media

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Using the Control Panel Menus

Follow the instructions in these sections to access the printer menu system and select settings.

Accessing the Printer's Menus Media Setup Menu Settings Printer Setup Menu Settings Maintenance Menu Settings Printer Status Menu Settings Other Settings Menu Settings

Accessing the Printer's Menus

You can use the printer menus to adjust the settings that control how your product works.

1. Press the Menu button on the control panel.

You see the menus on the LCD screen.

2. Press the up or down arrow button to scroll through the menus.

Note: Press the back button to go back.

3. To change settings in the highlighted menu, press the OK button.

4. Press the up or down arrow button to move through the settings. Press the right or left arrow button to position the cursor when entering data on the screen.

5. To select a setting, press the OK button.

6. When you finish changing settings on a menu, press the pause/cancel button to return to the main screen.

Parent topic: Using the Control Panel Menus

Media Setup Menu Settings

Settings on the Media Setup menu let you customize various adjustments for up to 30 different media types.

Caution: Follow the instructions in the topic links below the table to use these menu settings correctly.

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Setting Options Description

Feed to Cut Position — Sends the end of the print to the cutting

groove.

Easy Media Setup 1 to 30 Store new media settings.

Screen Display Media Remaining Displays the length of the remaining roll

media in increments of 3.9 inches (0.1 m).

Print Length Displays the length per printed job in

increments of 39.4 inches (1 m).

Media Remaining Print Remaining Length Prints the amount of media remaining

on the current roll.

Length Enter the total roll length, from 3 to

1969 ft (1.0 to 600.0 m).

Remaining Alert Enter the length at which the printer will

alert you to the amount of media remaining, from 4 to 50 ft (1 to 15 m).

Reset Print Length Manual Reset Resets the print length value to 0 when

you press the OK button.

Auto Reset Select Per Job to reset the print length

value to 0 for every new job.

If you select Off, you must manually reset the value.

Customize Settings Current Settings Selects the current media setting to

customize (see the next table).

1 to 30 Selects a stored media setting to

customize (see the next table).

Select Media 1 to 30 Selects a stored media setting to use

for printing.

Customize Settings options

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Setting Options Description

Setting Name — Enter a name up to 22 characters long

for the group of media settings.

Media Type Thinnest Select for media 16 lb (60 g/m2) or less.

Thin Select for media 17 to 22 lb (61 to 80

g/m2).

Thick Select for media 23 to 32 lb (81 to 120

g/m2).

Thickest Select for media 33 lb (121 g/m2) or

more.

Adhesive Select when using any weight of

adhesive media.

Media Adjust Auto Feed Adjustment Select Print to perform an automatic

feed adjustment.

Manual Select Feed Adjustment and select a

pattern type (Standard, 100mm

Pattern, 250mm Pattern, or 500mm Pattern).

Select Head Alignment to adjust only the head alignment.

Advanced Settings — See the next table.

Restore Settings — Select Yes to return all settings for the

selected media to their default values.

Advanced Settings options

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Setting Options Description

Platen Gap 1.6 Select if print quality is unsatisfactory.

2.0 Select for most media; default setting.

2.5 Select only if printouts are scratched or

smudged. Choosing a larger gap than necessary can cause ink stains inside the product, reduce print quality, or shorten product life.

Heating & Drying Heater Temperature Set from 86 to 131 °F (30 to 55 °C);

defaults to 122 °F (50 °C).

Drying Time Per Pass Set from 0 to 10 seconds. You can

maintain a constant drying time by basing it on the media width.

Blank Area Feed Speeds up feeding of blank areas.

Select Quick, Standard, Slow, or

Slowest.

After Heater Feed Select On to feed media to the after

heater after printing (if the media will be cut before the next job starts).

Feeding Tension Lv1 to Lv8 Increase the value if creases appear in

media during printing.

Take-up Tension Auto Select for most media.

Manual Select a value from Lv1 to Lv9.

Decrease the value if creases appear in media during printing or ink adheres to the back of the take-up roll. Increase the value if thick media cannot be wound correctly.

Media Suction 0 to 10 Select a value to increase the gap

between the print head and thin or flexible media. If print quality is reduced or media does not feed correctly, you may need to lower the value.

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Setting Options Description

Head Movement Data Width Select to move the print heads within the

range of the print data's width.

Printer Full Width Select to move the print heads within the

range of the printer's maximum media width.

Media Width Select to move the print heads within the

range of the width of the loaded media.

Multi-Strike Printing Off Disable the feature.

2 to 8 Select the number of times each line is

printed.

Feed Speed Limiter On Select if thin media wrinkles or tears

easily (print speed decreases).

Off Select for normal printing.

Pressure Roller Load Low Select if there is wrinkling around the

pressure rollers or stains on the roller to reduce pressure on the rollers.

Medium Select for normal printing.

High Select if using media with a slippery

coating to increase pressure on the rollers.

Remove Skew On Select to perform skew correction for

loaded media.

Off Select if media shows traces from the

rollers.

Periodic CL Cycle Auto Select to let the product determine when

to perform a head cleaning based on the selected media setting.

Manual Select to set the interval for head

cleaning. You can choose from Printing

Time or Media Usage.

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Setting Options Description

Prevent Sticking On Select only if the media sticks to the

platen when the printer is turned on or when printing starts.

Off Select for normal printing.

Reduce Print Streak Off Select for most print jobs.

Light If streaks appear in a printout, select

Medium

Heavy

Parent topic: Using the Control Panel Menus

Related tasks

Cutting Media Loading Media Saving Sets of Media Settings Adjusting the Media Feed Automatically Adjusting the Media Feed Manually Adjusting Heating and Drying During Printing Aligning the Print Head

one of the options to make streaks less evident.

Printer Setup Menu Settings

The Printer Setup menu lets you control margin settings, automatic cleaning cycles, and other aspects of your product's operation.

Caution: Follow the instructions in the topic links below the table to use these menu settings correctly.

Setting Options Description

Margin Setting Side Margin(Right) Sets the width of the right or left margin

Print Start Position 0.00 to 32.00 inches (0 to

Side Margin(Left)

800 mm)

from 0.12 to 1.00 inch (3 to 25 mm).

Sets an additional margin on the right side of the media.

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Setting Options Description

Margin Between Pages Normal

Sets a margin between pages.

No Margin

Media Check Media Size Check Automatically detects the edges of the

media. Select On unless the printer displays Media Size Error when media is loaded correctly. If you select Off, the printer may print beyond the edges of the media.

Changes to the settings are applied after the media is reloaded.

Media End Check Automatically detects the end of the

media. Select On unless the printer displays Media Out when media is loaded correctly.

Media Skew Check Stops printing and displays an error

when skewed media is detected. Select On to avoid jams caused by skewed media.

Media End Option Continue

Stop Printing

Selects whether to continue an unfinished print job after a media roll is replaced.

Btw Pages Nozzle Check Off

Print Pattern (1 to 10

pages)

Lamp Setting Auto

Manual

Selects how often to print an automatic nozzle check pattern between printed pages.

Selects if the light inside the front cover turns on automatically. If you select Manual, press the internal light button on the control panel to turn the light on or off.

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Setting Options Description

Head Mode 2 Heads Mode

Head1

Head2

Select 2 Heads Mode in most situations.

If there is a clogged nozzle in a single print head that cannot be cleared after several head cleanings, you can continue printing by selecting one of the unclogged heads.

Sleep Mode 15 to 240 minutes Sets the number of minutes of inactivity

before the product enters sleep mode. Press any button on the control panel to resume operation.

Charge Settings Extend Charge Timing

Forced Charge

Adjusts the chip unit if there is a discrepancy between the estimated ink level indicator on the LCD screen and the actual amount of remaining ink.

Cleaning During Standby When to Clean

Cleaning Level

Sets the time (1 to 240 hours) to perform head cleaning and the strength level of cleaning when the product has not been in use.

Head Maint. Interval 20 to 400 m Sets when to perform head

maintenance after the selected length of media has been printed.

Restore Settings Yes

Parent topic: Using the Control Panel Menus

Related references

Printable Area and Media Size Checking

Related tasks

Cleaning the Print Head Checking for Clogged Print Head Nozzles

Returns all items in the Printer Setup menu to their default settings.

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Maintenance Menu Settings

The Maintenance menu lets you run nozzle checks, cleaning cycles, and other maintenance operations. You can access the menu directly by pressing the maintenance button.

Caution: Follow the instructions in the topic links below the table to use these menu settings correctly.

Setting Options Description

Nozzle Check Print At Right

Print At Center

Print At Left

Cleaning Cleaning (Light)

Cleaning (Heavy)

Preventive Cleaning

Head Maintenance Auto Head Maintenance Select Execute if nozzles are still

Regular Cleaning Select Move Head to position the print

Replace Ink Bottle — View instructions on how to replace the

Head Cleaning Set — View information about the head

Prints a nozzle check pattern in the specified location on the media.

Lets you clean all or selected nozzles, based on the nozzle check pattern. Select the light cleaning level first. If nozzles are still clogged, select the heavy cleaning level.

If you anticipate automatic or periodic head cleaning will occur during a print job, select Preventive Cleaning to avoid the cleaning and continue the print job.

clogged after head cleaning.

heads for cleaning.

waste ink bottle on the LCD screen.

cleaning set on the LCD screen.

Other Maintenance Grease Carriage Rod Select Yes if a message to apply

carriage rod grease appears on the LCD screen.

Parent topic: Using the Control Panel Menus

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Related tasks

Checking for Clogged Print Head Nozzles Cleaning the Print Head Replacing the Waste Ink Bottle Replacing the Head Cleaning Set Applying Carriage Rod Grease

Printer Status Menu Settings

The Printer Status menu displays the printer's firmware version number.

Parent topic: Using the Control Panel Menus

Other Settings Menu Settings

The Other Settings menu includes network settings and other preferences you can customize.

Setting Options Description

Network Setup IP Address Setting Determines whether IP addresses are

obtained automatically through DHCP or manually. Select Panel to enter an IP address, subnet mask, and default gateway address.

Print Status Sheet Prints the current network status and

settings.

Restore Settings Select Yes to restore all the Network

Setup settings to their defaults.

Preferences Date And Time Sets the printer's built-in clock. The

time and date are used in logs and status sheets.

Language Selects the language used on the

control panel display.

Units Selects length or temperature units

displayed on the LCD screen or printed test patterns.

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Setting Options Description

Alert Sound Setting On Enables the alert sound when an error

Off

occurs.

Alert Lamp Setting On Enables the alert light when an error

Off

occurs.

Reset All Settings Yes Resets all settings (except in the

Preferences menu) to their defaults.

Parent topic: Using the Control Panel Menus

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Maintenance

See the instructions in these sections to maintain your printer for optimum results.

When to Maintain Your Product Preparing for Maintenance Stirring High Density Black Ink Replacing the Ink and Chip Unit Print Head Maintenance Cleaning Around the Print Heads Cleaning the Anti-drying Caps Cleaning the Platen and Media Edge Guides Cleaning the Heat Shield Replacing the Waste Ink Bottle Replacing the Head Cleaning Set Replacing the Media Edge Guides Applying Carriage Rod Grease

When to Maintain Your Product

See the guidelines here to determine when you perform maintenance operations on your product or replace or refill consumables. If you need to perform an operation, use the links at the end of this topic.

Caution: To prevent sedimentation and incorrect colors in your printouts, stir the High Density Black ink in the ink tank once a week.

Note: You can set up certain maintenance operations to run automatically using settings on your product control panel.

Symptom Maintenance or consumable operation

A low ink warning appears on the LCD screen. Check if you need to replace an ink and chip unit

for the indicated color.

A prepare and replacement message appears on the LCD screen.

Replace the waste ink bottle.

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Symptom Maintenance or consumable operation

A message on the LCD screen tells you to apply

Apply carriage rod grease to the carriage rods.

carriage rod grease.

You want to check the print quality for clogged

Run a nozzle check to print a check pattern.

nozzles.

A nozzle check pattern indicates clogged nozzles. Clean the print head.

Print quality has declined.

Printed media is faint, or contains horizontal stripes or uneven colors.

Even after cleaning the print head several times, print quality has declined.

Printed media is smudged.

Ink, paper particles, or lint from the media accumulate on the platen or media edge guides.

Perform the following as necessary:

• Clean around the print heads.

• Clean the anti-drying caps.

Clean the platen and media edge guides as necessary.

Ink adheres to the heat shield. Clean the heat shield.

The media edge guides are deformed or damaged. Replace the media edge guides.

A message on the LCD screen tells you the head

Replace the head cleaning set.

cleaning set is nearing the end of its life.

Parent topic: Maintenance

Related tasks

Replacing the Chip Unit and Refilling Ink Replacing the Waste Ink Bottle Applying Carriage Rod Grease Checking for Clogged Print Head Nozzles Cleaning the Print Head Cleaning Around the Print Heads Cleaning the Anti-drying Caps Cleaning the Platen and Media Edge Guides Cleaning the Heat Shield Replacing the Media Edge Guides

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Replacing the Head Cleaning Set

Preparing for Maintenance

Before you perform any maintenance procedures, see these sections to prepare for maintenance.

Maintenance Supplies Maintenance Precautions Using Ink Cleaner Moving the Print Head for Maintenance

Parent topic: Maintenance

Maintenance Supplies

Before performing any maintenance tasks or replacing ink, make sure you have the maintenance supplies listed here.

Protective eyewear

Obtain commercially available eyewear to protect your eyes from ink and ink cleaner.

Mask

Obtain a commercially available mask to protect your mouth and nose from ink and ink cleaner.

Maintenance tools

Use the maintenance tools that came with your product for general cleaning.

Number Part Quantity

1 Cleaning wipes 100

2 Tweezers 1

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Maintenance Kit

Use the maintenance kit that came with your product for cleaning ink stains. The kit contains the following items:

Number Part Quantity

1 Ink cleaner 1

2 Cup 1

3 Gloves 12

4 Cleaning stick 25

Metal tray

Use the tray that came with your product to hold cleaning tools and removed consumables.

Soft cloth

Obtain a commercially available static-free, lint-free soft cloth to clean inside the product.

Grease Kit

Use the grease kit that came with your product to apply grease to the carriage rods.

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Number Part Quantity

1 Gloves 16

2 Grease tool 1

3 Cleaning stick 8

4 Pad A 16

5 Pad B 16

6 Secondary carriage rod grease 2

Parent topic: Preparing for Maintenance

Related references

Consumables and Replacement Parts

Maintenance Precautions

Follow these precautions as you maintain your product:

• Remove loaded media from the product before performing any maintenance tasks.

• Touch a metal object to discharge any static electricity before performing any maintenance tasks.

• Never touch the belts, cables, circuit boards, or other parts not covered in the maintenance task steps

or you could adversely affect the print quality or damage your product.

• Use only the cleaning sticks included in the product maintenance kit to clean your product to avoid

damaging the print head.

• Do not reuse cleaning sticks.

• Do not touch the ends of the cleaning sticks to prevent oil from your hands from damaging the print

head.

• Do not use alcohol or water to clean the nozzle surface, caps, or wiper or you may damage your

product.

• Store ink packs, secondary carriage rod grease, and waste ink out of the reach of children.

• Wear protective eyewear, gloves, and a mask when performing maintenance tasks.

• Wash your hands after performing maintenance.

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Warning: If ink, waste ink, ink cleaner, or secondary carriage rod grease contact your skin, or get into

your eyes or mouth, immediately do the following:

• Thoroughly wash the substance from your skin with soapy water. If your skin becomes irritated or

discolored, contact a doctor.

• Immediately rinse the substance from your eyes with water to avoid bloodshot eyes or mild

inflammation. If you experience eye problems, contact a doctor.

• If a substance gets in your mouth, contact a doctor immediately.

• If you swallow a substance, do not induce vomiting and contact a doctor immediately. Inducing

vomiting may cause material to get in your windpipe and cause injury.

Parent topic: Preparing for Maintenance

Related references

Maintenance Supplies

Using Ink Cleaner

Use the ink cleaner and cup that came in the maintenance kit to clean only when instructed to. Whenever you use the ink cleaner, follow the steps here.

Caution: Using ink cleaner on any other parts of your product could damage the product.

Be sure to do the following:

• Store ink cleaner at room temperature and out of direct sunlight.

• Use fresh ink cleaner with a fresh cleaning stick each time; do not reuse them.

• Dispose of used cleaning sticks and ink cleaner according to local disposal regulations.

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1. Place the cup on a tray and pour approximately 0.3 ounce (10 ml) of ink cleaner into the cup.

2. Recap the ink cleaner bottle.

3. Dip a fresh cleaning stick into the ink cleaner and let any excess cleaning solution drip into the cup.

Parent topic: Preparing for Maintenance

Related references

Maintenance Supplies

Moving the Print Head for Maintenance

Certain maintenance tasks require that you move the print head as described here before performing the task.

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Caution: Always move the print head as described here. Do not move the print head manually or you

may cause your product to malfunction.

1. When the product is turned on, press the maintenance button on the control panel.

You see the Maintenance menu.

2. Press the down arrow button to select Head Maintenance and press the OK button.

3. Press the down arrow button to select Regular Cleaning and press the OK button.

The print head moves into maintenance position.

4. Perform your maintenance task as necessary.

Note: After 10 minutes, an alarm sounds to warning you that the print head is still in the maintenance position. You also see a notice on the LCD screen telling you to clean the print heads after maintenance. After completing your maintenance task, press the OK button to clean the print heads. The alarm sounds again at 10 minute intervals if the print heads are not in the home position.

Parent topic: Preparing for Maintenance

Related references

Maintenance Menu Settings

Stirring High Density Black Ink

To prevent sedimentation and incorrect colors in your printed media, stir the High Density Black ink in the ink tank once a week.

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1. Open the ink inlet cover for the High Density Black ink shown here.

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2. Grasp the loop at the top of the ink inlet cap and slowly remove the ink inlet cap.

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3. Move the stirring stick up and down 15 times. Insert the stick completely into the ink tank and raise the stick up to the top each time.

Caution: Move the stick slowly and steadily, or ink may splatter.

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4. Insert the stirring stick into the ink tank and replace the ink inlet cap

Caution: Press the ink inlet cap down firmly. If the slider comes into contact with the ink inlet cap when pulling it out, the cap could get damaged.

5. Close the ink inlet cover.

Parent topic: Maintenance

Replacing the Ink and Chip Unit

See these sections to replace the ink chip unit in your product.

About Ink and Chip Unit Replacement Ink and Chip Unit Precautions Replacing the Chip Unit and Refilling Ink

Parent topic: Maintenance

Related references

Consumables and Replacement Parts

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About Ink and Chip Unit Replacement

When the message Check Ink Levels is displayed on the LCD screen, you need to refill the ink and replace the chip unit soon. Obtain an ink pack of the appropriate color as soon as possible.

You will be unable to print if a chip unit needs to be replaced. If the Check Ink Levels message is displayed during a print job, the print job pauses while you refill the ink and replace the chip unit. You can use the same procedure to refill the ink and replace chip units for all colors.

Note: When the message Refill Ink Tank is displayed on the LCD screen and the remaining ink level is greater than 2.8 in. (70 mm) from the base of the ink tank, it is time to replace the ink tank. The ink tank must be replaced because fine dirt, dust, and other foreign material causes the ink tank’s filter to malfunction. The ink tank replacement interval depends on the usage environment and conditions. Contact Epson Support for information on replacing components.

Note: Your product has a remaining ink warning system. This system does not directly detect the amount of ink remaining in the ink tank. Instead, the amount of ink remaining is estimated based on the ink usage conditions and displayed as a message. The accuracy of this system depends on consistent and proper ink refills.

If the procedure for replacement and ink refilling here is not followed correctly, the remaining ink warning system may not function properly. To prevent this, replace the chip unit and refill the ink as soon as possible once the remaining ink level falls below 2.8 inches (70 mm) from the base of the ink tank.

Parent topic: Replacing the Ink and Chip Unit

Related tasks

Replacing the Chip Unit and Refilling Ink

Ink and Chip Unit Precautions

Follow these precautions as you refill the ink in your product:

• Store ink packs in a location out of the reach of children.

• Wear protective eyewear and gloves when refilling ink.

• Be sure to read the Safety Data Sheet (SDS) before using ink packs. To download it, visit

epson.com/support/sds (U.S.) or epson.ca/support/sds (Canada) and select your product.

• Gently cut or tear off the ink pack spout seal. If you cut the ink pack spout seal too quickly, ink may

splatter.

• Do not squeeze open ink packs. Ink may spill.

• Gently tilt the ink pack when pouring ink into the ink tank.

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• Do not place anything on the ink tank or subject it to strong impacts, or the ink tank could detach.

• Do not switch between High Density Black ink and Black inks in the same ink tank. You must contact

Epson Support to have a service engineer replace the type of ink being used in an ink tank.

• Epson recommends the use of genuine Epson ink packs.

• Epson cannot guarantee the quality or reliability of non-genuine ink. The use of non-genuine ink may

cause damage that is not covered by Epson's warranties, and under certain circumstances, may cause erratic printer behavior.

• Information about non-genuine chip unit status may not be displayed, and use of non-genuine ink is

recorded for possible use in service support.

Warning: Should ink contact your skin or enter your eyes or mouth, immediately take the following actions:

• If fluid contacts your skin, immediately wash it off using large volumes of soapy water. Consult a

physician if the skin appears irritated or discolored.

• If fluid enters your eyes, rinse them immediately with water. Failure to observe this precaution could

result in bloodshot eyes or mild inflammation. If problems persist, consult with a physician.

• If swallowed, do not induce vomiting and consult with a physician immediately. Inducing vomiting may

cause material to get in your windpipe and cause injury.

Parent topic: Replacing the Ink and Chip Unit

Replacing the Chip Unit and Refilling Ink

Follow the steps here to replace the chip unit and refill the ink in your product.

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1. When the message Check Ink Levels appears on the LCD screen, use the scale on the ink pack to check how much ink is left in the ink tank.

If the remaining ink level is greater than 2.8 in. (70 mm) from the base of the ink tank, continue to use the printer until the remaining ink level is 2.8 in. (70 mm) from the base of the ink tank so that you can use all the ink in a new ink pack to refill the ink tank.

If the remaining ink level is 2.8 inches (70 mm) or less, go to the next step.

Note: When the message Refill Ink Tank is displayed on the control panel screen and the remaining ink level is greater than 2.8 in. (70 mm) from the base of the ink tank, it is time to replace the ink tank. The ink tank must be replaced because fine dirt, dust, and other foreign material causes the ink tank’s filter to malfunction. The ink tank replacement interval depends on the usage environment and conditions. Contact Epson Support for information on replacing components.

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Epson SureColor F9370 User Manual

Contents

Introduction to Your Printer

Notations Used in the Documentation

Printer Part Locations

Product Parts - Top and Right Side

Product Parts - Inside

Product Parts - Back

Control Panel Parts

Consumables and Replacement Parts

Printer Usage Guidelines

Using Your Printer

Handling Ink Packs and Ink Tanks

Handling Media

Storing Your Printer

Media Handling

Media Handling Precautions

Loading Media

Viewing and Changing Media Settings

Saving Sets of Media Settings

Printable Area and Media Size Checking

Printing the Amount of Media Remaining

Aligning the Print Head

Media Feed Adjustment

Adjusting the Media Feed Automatically

Adjusting the Media Feed Manually

Adjusting the Media Feed During Printing

Adjusting Heating and Drying During Printing

Cutting Media

Using the Auto Take-up Reel

About the Auto Take-up Reel

Attaching the Take-up Roll Core to the Auto Take-up Reel

Take Up with the Printable Side In

Take Up with the Printable Side Out

Removing Media from the Auto Take-up Reel

Using the Control Panel Menus

Accessing the Printer's Menus

Media Setup Menu Settings

Printer Setup Menu Settings

Maintenance Menu Settings

Printer Status Menu Settings

Other Settings Menu Settings

Maintenance

When to Maintain Your Product

Preparing for Maintenance

Maintenance Supplies

Maintenance Precautions

Using Ink Cleaner

Moving the Print Head for Maintenance

Stirring High Density Black Ink

Replacing the Ink and Chip Unit

About Ink and Chip Unit Replacement

Ink and Chip Unit Precautions

Replacing the Chip Unit and Refilling Ink