Epson SureColor F6200 User Manual

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Epson®SureColor®F6200 User's Guide

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Contents

Epson SureColor F6200 User's Guide ....................................................................................................... 7

Introduction to Your Printer........................................................................................................................ 8

Notations Used in the Documentation .................................................................................................. 8

Printer Part Locations........................................................................................................................... 8

Product Parts - Front and Side ........................................................................................................ 9

Control Panel Parts ....................................................................................................................... 12

Consumables and Replacement Parts............................................................................................... 15

Printer Usage Guidelines ................................................................................................................... 16

Using Your Printer ......................................................................................................................... 16

Handling Ink Packs and Ink Tanks................................................................................................. 17

Handling Media.............................................................................................................................. 17

Storing Your Printer ....................................................................................................................... 18

Media Handling.......................................................................................................................................... 20

Loading Media.................................................................................................................................... 20

Viewing and Changing Media Settings............................................................................................... 27

Saving Sets of Media Settings............................................................................................................ 28

Printable Area and Media Size Checking ........................................................................................... 29

Adjusting the Media Feed................................................................................................................... 33

Adjusting the Media Feed During Printing ..................................................................................... 34

Cutting Media ..................................................................................................................................... 35

Removing Media ................................................................................................................................ 36

Using the Control Panel Menus................................................................................................................ 39

Accessing the Printer's Menus ........................................................................................................... 39

Paper Menu Settings.......................................................................................................................... 39

Maintenance Menu Settings............................................................................................................... 41

Setup Menu Settings.......................................................................................................................... 43

Maintenance............................................................................................................................................... 48

Maintenance Precautions................................................................................................................... 48

Cleaning the Product.......................................................................................................................... 49

Stirring High Density Black Ink ........................................................................................................... 51

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Replacing the Ink and Chip Unit ......................................................................................................... 54

About Ink and Chip Unit Replacement........................................................................................... 54

Ink and Chip Unit Precautions ....................................................................................................... 55

Replacing the Chip Unit and Refilling Ink....................................................................................... 56

Print Head Maintenance..................................................................................................................... 67

Checking for Clogged Print Head Nozzles..................................................................................... 68

Cleaning the Print Head................................................................................................................. 69

Aligning the Print Head.................................................................................................................. 70

Performing Head Maintenance...................................................................................................... 71

Replacing the Waste Ink Bottle .......................................................................................................... 75

Replacing the Cutter........................................................................................................................... 78

Moving or Transporting the Product ....................................................................................................... 82

Prepare to Move the Product.............................................................................................................. 82

Setting Up the Product After Moving .................................................................................................. 82

Solving Problems ...................................................................................................................................... 84

Product Status Messages .................................................................................................................. 84

Solving Printer Problems.................................................................................................................... 87

Printer Does Not Turn On .............................................................................................................. 87

Product Turns Off Automatically .................................................................................................... 87

LCD Screen Shuts Off ................................................................................................................... 88

Forgot the Administrator Password ............................................................................................... 88

Red Light Shines Inside the Printer ............................................................................................... 88

Solving Printing Problems .................................................................................................................. 88

Nothing Prints................................................................................................................................ 88

Cannot Print Over a Network......................................................................................................... 89

Print Head Moves But Nothing Prints ............................................................................................ 89

Removing Jammed Media............................................................................................................. 90

Media Does Not Feed or Eject Correctly........................................................................................ 91

Media Does Not Cut Cleanly ......................................................................................................... 91

Solving Print Quality Problems........................................................................................................... 91

Nozzle Check Pattern Prints Incorrectly ........................................................................................ 92

Overall Print Quality Is Poor .......................................................................................................... 92

Printed Media is Stained or Marred ............................................................................................... 93

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Image is not Positioned Correctly on the Media............................................................................. 93

Where to Get Help.............................................................................................................................. 94

Technical Specifications .......................................................................................................................... 95

Windows System Requirements ........................................................................................................ 95

Printing Specifications........................................................................................................................ 96

Electrical Specifications ..................................................................................................................... 96

Environmental Specifications ............................................................................................................. 97

Dimension Specifications ................................................................................................................... 97

Interface Specifications ...................................................................................................................... 97

Ink Pack Specifications ...................................................................................................................... 98

Paper Specifications .......................................................................................................................... 98

Safety and Approvals Specifications .................................................................................................. 99

Notices ..................................................................................................................................................... 100

Important Safety Instructions............................................................................................................ 100

General Product Safety Instructions ............................................................................................ 100

Ink Pack Safety Instructions ........................................................................................................ 102

FCC Compliance Statement............................................................................................................. 102

Software License Terms................................................................................................................... 103

Trademarks...................................................................................................................................... 110

Copyright Notice............................................................................................................................... 111

A Note Concerning Responsible Use of Copyrighted Materials................................................... 111

Copyright Attribution.................................................................................................................... 112

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Epson SureColor F6200 User's Guide

Welcome to the Epson SureColor F6200 User's Guide.

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Introduction to Your Printer

Refer to these sections to learn more about your printer and this manual.

Notations Used in the Documentation Printer Part Locations Consumables and Replacement Parts Printer Usage Guidelines

Notations Used in the Documentation

Follow the guidelines in these notations as you read your documentation:

• Warnings must be followed carefully to avoid bodily injury.

• Cautions must be observed to avoid damage to your equipment.

• Notes contain important information about your printer.

• Tips contain additional printing information.

Parent topic: Introduction to Your Printer

Printer Part Locations

Check the printer part illustrations to learn about the parts on your printer.

Product Parts - Front and Side Control Panel Parts

Parent topic: Introduction to Your Printer

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Product Parts - Front and Side

1 Printer cover

2 Maintenance box covers

3 Casters

4 Stirring stick

5 Ink tank

6 Slider (chip holder)

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7 Side cover

8 Waste ink bottle holder

9 Waste ink bottle

10 Ink splash guard

11 Waste ink tube

12 AC inlet

13 LAN port

14 Data light

15 Status light

16 USB port

17 Control panel

18 Alert light

19 Roll rest

20 Adapter guides

21 Roll lock lever

22 Adapter holder

23 Paper slot

24 Print head

25 Roll paper cover

26 Paper eject guide

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Slider (Chip Holder) Parts

1 Slider

2 Ink inlet cover

3 Chip unit

Roll Paper Adapter

1 Adapter lock lever

2 Size lever

Parent topic: Printer Part Locations

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Control Panel Parts

The power button

The power light

3 The load/remove paper button

4 LCD screen

5 The Menu button

The back button

7 The left and right arrow buttons

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8 The up and down arrow buttons

9 The OK button

10 The ink tab info button

11 The maintenance button

The pause/cancel button

The cut/feed media button

LCD Screen Display

1 Status messages

2 Feed adjustment information, if you have entered a value during printing

3 Information display area with the 5 tabs described in the next table

Displays information about the print jobs in the print queue. Press the OK button

Print status tab

to display the Print Job menu.

Paper status tab Displays information about the loaded paper, such as roll width and amount of

paper remaining. Press the OK button to display the Paper menu.

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The chip unit status (1) changes from normal (left) to warning or error status

Chip unit status

(right) if necessary.

tab

The ink color is shown below (2).

• HDK: High Density Black

• Y: Yellow

• M: Magenta

• C: Cyan

: Chip unit error; check the displayed message and clear the error

: Chip unit is incompatible, or the printer does not recognize it, or the slider

is unlocked

: Check the displayed chip unit message

: When not flashing, check the ink level in the ink tank, then replace the chip

unit and refill the ink, if necessary. When flashing, replace the chip unit.

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Waste ink bottle The waste ink bottle status indicates the waste ink level and changes from

status tab normal (left) to warning or error status (right) if necessary. Press the OK button to

display the Maintenance menu.

: Waste ink bottle is almost full; prepare a new waste ink bottle

: Waste ink bottle is full; replace the waste ink bottle

Displays the product's IP address and menus for various settings. Press the OK

Setup tab

button to display the Setup menu.

Parent topic: Printer Part Locations

Consumables and Replacement Parts

You can purchase genuine Epson ink packs, paper, and accessories from an Epson authorized reseller. To find the nearest reseller, call 800-GO-EPSON (800-463-7766).

Caution: Using ink from an non-genuine ink pack may result in a malfunction. Epson shall not be held responsible for any damages or problems with the product that may occur when using non-genuine ink packs.

Consumable Part number

High-Density Black T741X00

Cyan T741200

Magenta T741300

Yellow T741400

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Replacement part Part number

Auto cutter spare blade S902006

Roll adapter C12C811391

Waste ink bottle T724000

Head maintenance kit S210042

Parent topic: Introduction to Your Printer

Printer Usage Guidelines

Follow the guidelines in these sections as you use your printer, consumables, and print media.

Using Your Printer Handling Ink Packs and Ink Tanks Handling Media Storing Your Printer

Parent topic: Introduction to Your Printer

Using Your Printer

Follow these guidelines as you use your printer:

• Operate the printer only within the specified operating temperature and humidity range for your product and your media.

• Check to make sure you maintain the specified humidity range, especially in dry areas or air conditioned environments.

• Do not install the printer next to heat sources or directly in the path of exhaust from a ventilator or air conditioner. Failure to observe this precaution could result in the print head nozzles drying out and clogging.

• Make sure the product work space is kept free of dust or lint that could damage your product or clog the print head nozzles.

• Use the product in a sufficiently ventilated area.

• Perform maintenance operations according to usage frequency or at the recommended intervals. Failure to perform regular maintenance could reduce print quality or damage the print head.

• Do not bend or pull the waste ink tube. Otherwise ink may leak inside or outside the printer.

• Be sure that the waste ink bottle is installed whenever the printer is turned on.

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• If an error occurs and the printer is turned off without first resolving the error, the print head may not be in the home position, which may cause the print head to dry out. In this case, turn on the power and wait until the carriage is in the home position.

• When the printer is on, do not disconnect the power cable or cut the power at the circuit breaker. The print head may not be in the home position. In this case, turn on the power and wait a while until the print head is in the home position.

• For consistent color, maintain a constant room temperature between 59 °F (15 °C) and 77 °F (25 °C).

Note: To keep the print head in the optimum operating condition, ink is used in maintenance operations such as head cleaning in addition to printing.

Parent topic: Printer Usage Guidelines

Handling Ink Packs and Ink Tanks

Follow these guidelines as you handle the ink packs and ink tanks:

• Do not remove the ink tanks. Ink tanks are calibrated at installation and removing them can decrease their functionality.

• Do not place items on an ink tank or subject the ink tanks to strong impacts or the tank may detach. If an ink tank comes off, contact Epson support.

• Store ink packs at room temperature, out of direct sunlight.

• To ensure print quality, use all the ink in the ink pack before the date printed on the ink pack or within 25 days of refilling the ink tank, whichever is earlier.

• Allow ink packs that have been stored at low temperatures for an extended period of time to return to room temperature over a period of four hours before use.

• Refill the ink tank as soon as possible after opening an ink pack.

• When refilling an ink tank, use all of the ink in the ink pack at once.

Parent topic: Printer Usage Guidelines

Handling Media

Follow these guidelines as you handle or store media:

• Read and follow the guidelines provided with each type of media.

• Do not fold the media or otherwise damage its printable surface.

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• Do not touch the printable surface. This prevents oil from your hands from causing print quality problems.

• When handling media, hold it by both edges, preferably while wearing cotton gloves.

• Keep the media dry and avoid storage locations subject to direct sunlight, excessive heat, and high humidity.

• Retain the media packaging materials so you can use it to store unused media.

• After printing, do not touch, rub, or scratch the printed surface to avoid removing the ink.

• Dry printed media completely before folding or stacking it, or the printed surface may be damaged.

• Keep printed media out of direct sunlight.

• Display and store printed media as instructed in the media documentation.

• When you are not printing on media, remove it from the printer and place it in its original packaging to prevent deterioration.

Parent topic: Printer Usage Guidelines

Storing Your Printer

Follow these guidelines if you need to store your printer for a long period:

• If the printer is not used for an extended period of time with the power off, clean the print head nozzles. Turn the printer on at least once every two weeks to automatically clean the print head and prevent the nozzles from clogging. If you do not turn on the printer for a long time, the printer may malfunction.

• If you will not use the printer for more than two weeks, maintenance must be performed by a service engineer before and after this period. Contact Epson support.

• Even if the printer is not turned on, ink that has accumulated in the waste ink tube may leak out. Make sure the waste ink bottle is installed even when the printer is not on.

• Remove any loaded media before storing the printer to prevent the pressure rollers from causing creases in the media, which may cause jams or damage to the print head.

• Make sure that the print head is in the home position before storing the printer. If it is left away from the home position for a long time, the print quality may decline.

• Close all the covers on the printer to prevent dust and debris from getting in. If the printer will be not be used for an extended period of time, protect it with an anti-static cloth or other cover. The print head nozzles can become clogged if fine dust gets on the print head, and you may not be able to print properly.

• Store the printer on a level surface; do not store it on angle, on its end, or upside down.

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Parent topic: Printer Usage Guidelines

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Media Handling

See these sections to load and handle media on your product.

Loading Media Viewing and Changing Media Settings Saving Sets of Media Settings Printable Area and Media Size Checking Adjusting the Media Feed Cutting Media Removing Media

Loading Media

Before loading media in your printer, review and follow the media handling guidelines for the best results.

Caution: Wait until just before printing to load media. This avoids creases in the media that may be caused by the pressure rollers. Creased, wavy, or curled media could cause it to jam inside the printer or contact the print head.

1. Press the power button.

2. Open the roll paper cover.

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3. Lift up the adapter holder lock lever.

4. Place your media on the roll rest temporarily.

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5. On the roll paper adapters, slide the size lever to the position for the size of the roll core on the

media you are loading.

• 3-inch core

• 2-inch core

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6. Lift up the lock levers on both roll paper adapters.

7. Attach the roll paper adapters to each end of your media roll and press them in until they are fully

inserted.

8. Lower the lock levers on both roll paper adapters.

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9. Slide the roll paper right until it contacts the adapter guide, then slowly roll it backward following the

adapter guide.

10. Press the load/remove paper button on the product control panel.

You see the Roll Paper message on the product control panel screen. Press the OK button.

11. Insert the roll paper into the opening in the product and pull it through, making sure there is no slack

in the paper and the ends do not fold.

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Note: Avoid touching the printable surface of the paper. Rotate the roll paper adapters as shown to feed paper.

12. Lower the adapter holder lock lever.

Instructions appear on the product control panel screen.

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13. Press the OK button.

Paper feeds into the printer.

14. Close the roll paper cover.

15. Select your media settings on the control panel.

Parent topic: Media Handling

Related references

Handling Media

Related tasks

Viewing and Changing Media Settings

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Viewing and Changing Media Settings

After you load media in your product, you see a screen like this on your product control panel which lets you view or change your media settings:

The media settings include the options selected and stored for each media bank or RIP setting you created.

1. Do one of the following:

• If the displayed media settings are correct for the media you loaded, press the up or down arrow button to select Keep Settings Above and press the OK button.

• If you need to change the media settings, press the up or down arrow button to select Change Settings and press the OK button.

2. If you want your product to calculate the amount of media remaining based on the length of the roll and the amount already printed, and display the approximate results on the product control panel, set the Remaining Setup setting to On.

3. To change your media settings, select the setting you want to change and press the OK button. Then press the back button and repeat this step to select additional settings as necessary.

4. When you finish changing media settings, press the up or down arrow button to select Exit and press the OK button.

5. If you turned on the Remaining Setup setting, you see a prompt to enter the length of the current media.

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6. Press the up or down arrow button to select a roll length from 15 to 3000 feet (5 and 999.5 m) long and press the OK button.

Note: You can select the roll length in 19.7 inch (0.5 m) increments.

After a moment you see the message Ready on the product control panel indicating that it is ready to print.

Parent topic: Media Handling

Related tasks

Saving Sets of Media Settings

You can store sets of media settings for each type of media you use. This lets you quickly select all the necessary settings whenever you print on that media type.

The media settings include the options selected and stored for each media bank or RIP setting you created.

Note: Make sure that you loaded the media type for which you are selecting settings.

1. On the product control panel, press the left or right arrow button to select the tab and press the OK button.

The Paper menu appears.

2. Press the up or down arrow button to select Custom Paper Setting and press the OK button.

The Custom Paper Setting menu appears.

3. Press the up or down arrow button to select a number for the set of media settings (from 1 to 10) and press the OK button.

4. To select a reference media type that is close to the characteristics of the media you are adding, select Select Reference Paper and press the OK button.

5. Press the up or down arrow button to select the reference media type and press the OK button.

6. Press the back button twice to return to the paper settings menu.

7. Press the up or down arrow button to select Setting Name and press the OK button.

8. Press the up or down arrow button to display the letters and symbols you can use to name the media setting. When you see the desired character, press the right arrow button to move to the next

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character position and repeat this step as necessary to complete the setting name. When you finish, press the OK button.

Note: If you need to delete the previous character, press the left arrow button.

9. Press the up or down arrow button as necessary to select each available media setting and press the OK button. If necessary, press the back button to return to the menu to select additional settings.

Parent topic: Media Handling

Related tasks

Loading Media

Printable Area and Media Size Checking

The left and right edges of media recognized by your product vary depending on the Roll Paper Margin and Select Paper Type settings.

• When the Roll Paper Margin setting is set to Normal, your product sets the top and bottom margins

to 0.6 inch (15 mm) and the side margins to 0.12 inch (3 mm).

• When the Roll Paper Margin setting is set to a different option, the margin size varies depend on the

setting and on the number of passes selected in your RIP software, as described in the following tables.

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1 Maximum media width

2 Side margins

3 Bottom margin

4 Top margin

5 Maximum media length

Roll Paper Margin setting Margins

Normal Top and bottom margins: 0.6 inch (15 mm)

Side margins: 0.12 inch (3 mm)

Top15mm/Bottom15mm Top and bottom margins: 0.6 inch (15 mm)

Side margins: 0.12 inch (3 mm)

Top35mm/Bottom15mm Top margin: 0.6 inch (15 mm)

Bottom margin: 1.38 inches (35 mm)

Side margins: 0.12 inch (3 mm)

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Roll Paper Margin setting Margins

Top15mm/Bottom150mm Top margin: 0.6 inch (15 mm)

Bottom margin: 5.9 inches (150 mm)

Side margins: 0.12 inch (3 mm)

Top5mm/Bottom5mm Top and bottom margins: 0.2 inch (5 mm)

Side margins: 0.12 inch (3 mm)

15mm All margins 0.6 inch (15 mm)

Note: If you selected Normal and one of these options as the Select Paper Type setting, the top margin

is 0.79 inch (20 mm):

• Premium Glossy 250

• Premium Semigloss 250

• Premium Luster 260

• Premium Semimatte 260

360 × 720 2 pass mode

Roll Paper Margin setting Margins

Normal Top margin: 1.14 inches (29 mm)

Bottom margin: 0.6 inch (15 mm)

Side margins: 0.12 inch (3 mm)

Top15mm/Bottom15mm Top margin: 1.14 inches (29 mm)

Bottom margin: 0.6 inch (15 mm)

Side margins: 0.12 inch (3 mm)

Top35mm/Bottom15mm Top margin: 1.92 inches (49 mm)

Bottom margin: 0.6 inch (15 mm)

Side margins: 0.12 inch (3 mm)

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Roll Paper Margin setting Margins

Top15mm/Bottom150mm Top margin: 1.14 inches (29 mm)

Bottom margin: 5.9 inches (150 mm)

Side margins: 0.12 inch (3 mm)

Top5mm/Bottom5mm Top margin: 0.75 inch (19 mm)

Bottom margin: 0.2 inch (5 mm)

Side margins: 0.12 inch (3 mm)

15mm Top margin: 1.14 inches (29 mm)

Bottom and side margins: 0.6 inch (15 mm)

360 × 720 3 pass mode

Roll Paper Margin setting Margins

Normal Top margin: 1.22 inches (31 mm)

Bottom margin: 0.6 inch (15 mm)

Side margins: 0.12 inch (3 mm)

Top15mm/Bottom15mm Top margin: 1.22 inches (31 mm)

Bottom margin: 0.6 inch (15 mm)

Side margins: 0.12 inch (3 mm)

Top35mm/Bottom15mm Top margin: 2.0 inches (51 mm)

Bottom margin: 0.6 inch (15 mm)

Side margins: 0.12 inch (3 mm)

Top15mm/Bottom150mm Top margin: 1.22 inches (31 mm)

Bottom margin: 5.9 inches (150 mm)

Side margins: 0.12 inch (3 mm)

Top5mm/Bottom5mm Top margin: 0.83 inch (21 mm)

Bottom margin: 0.2 inch (5 mm)

Side margins: 0.12 inch (3 mm)

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Roll Paper Margin setting Margins

15mm Top margin: 1.22 inches (31 mm)

Bottom and side margins: 0.6 inch (15 mm)

Note: If you selected Normal and one of these options as the Select Paper Type setting, the top margin is 0.2 inch (5 mm):

• Premium Glossy 250

• Premium Semigloss 250

• Premium Luster 260

• Premium Semimatte 260

Parent topic: Media Handling

Related references

Paper Menu Settings Setup Menu Settings

Adjusting the Media Feed

If your printouts contain horizontal banding, uneven tint, or stripes, you need to adjust the feed of the media. You do this by printing and examining a test pattern, and then selecting the feed adjustments you need.

Adjust the feed using the same media type and print conditions you use for printing. You may need to adjust the feed again if you load media of a different width, change the feeding tension, or adjust the suction.

Before adjusting the feed, make sure you have correctly loaded the media you plan to print on and selected all the options you plan to use for printing.

Note: You can also adjust the feed during printing without printing a test pattern.

1. On the product control panel, press the left or right arrow button to select the tab and press the OK button.

The Paper menu appears.

2. Press the up or down arrow button to select Custom Paper Setting and press the OK button.

The Custom Paper Setting menu appears.

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3. Press the up or down arrow button to select a number for the set of media settings (from 1 to 10) and press the OK button.

4. Press the up or down arrow button to select Paper Feed Adjust and press the OK button.

5. Do one of the following:

• To print an adjustment pattern, select Pattern and press the OK button. Press the OK button

again to print an adjustment pattern and go to the next step.

• To manually enter an adjustment value, select Value and press the OK button. Press the up or

down arrow buttons to select an adjustment value and press the OK button.

6. Measure the distance between the + symbols in the printed test pattern.

7. Press the up or down arrow button to select the measured distance and press the OK button.

Adjusting the Media Feed During Printing

Parent topic: Media Handling

Related tasks

Loading Media

Adjusting the Media Feed During Printing

Follow the steps here to adjust the feed during printing without printing a test pattern.

1. During printing, press the cut/feed media button.

The product control panel displays an adjustment value.

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2. Press the up or down arrow button to adjust the feed depending on these banding results in your printout:

• If black bands or dark stripes appear, press the up arrow button to increase the feed amount.

• If white bands or pale stripes appear, press the down arrow button to decrease the feed amount.

3. Check the results in your printout and do one of the following:

• If further adjustment is necessary, repeat the last step.

• If the print quality is good, press the OK button.

Parent topic: Adjusting the Media Feed

Cutting Media

When you finish printing, do one of the following to cut the media:

• If you turned on the Auto Cut setting on the product control panel, your product automatically cuts the

media after printing each page.

• If you did not turn on the Auto Cut setting, follow the instructions here to cut the media manually.

Note: The minimum length of paper that you can cut with the built-in cutter is 2.36 inches (60 mm). If your printed image is smaller, the built-in cutter must leave a margin that you can trim using a commercially available cutter after removing the media from the product.

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1. Press the cut/feed media button, look through the printer cover, and press the down arrow button as necessary to align the cut position with the arrow inside the printer.

2. Press the OK button.

The printer slowly cuts the media.

Parent topic: Media Handling

Related references

Setup Menu Settings

Removing Media

After printing, remove the roll paper from your product for the best results.

Caution: Always remove media after printing. This avoids creases in the media that may be caused by the pressure rollers. Creased, wavy, or curled media could cause it to jam inside the printer or contact the print head.

1. Press the load/remove paper button.

The Load/Remove Paper menu appears on the product control panel screen.

2. Press the up or down arrow button to select Remove Paper and press the OK button.

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The printer automatically rewinds the paper onto the roll and displays this message: Press and load paper.

Note: If you see a message telling you to turn the roll paper adapter, rewind the paper by hand using

the adapter instead.

3. Open the roll paper cover.

4. Lift up the adapter holder lock lever.

5. Holding the roll by the roll paper adapters, move the media to the roll rest temporarily.

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6. Lift up the lock levers on both roll paper adapters.

7. Remove the roll paper adapters from each end of your media roll.

8. Carefully rewind the media onto the roll and store it in its original packaging.

Parent topic: Media Handling

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Using the Control Panel Menus

Follow the instructions in these sections to access the printer menu system and select settings.

Accessing the Printer's Menus Paper Menu Settings Maintenance Menu Settings Setup Menu Settings

Accessing the Printer's Menus

You can use the printer menus to adjust the settings that control how your product works.

1. Press the Menu button on the control panel.

You see the menu for the current tab on the LCD screen.

2. Press the up or down arrow button to scroll through the settings.

Note: Press the back button to go back.

3. To change the highlighted setting, press the OK button.

4. Press the up or down arrow button to scroll through the options.

5. To select an option, press the OK button.

6. Press the right or left arrow button to switch between tabs. You can also use these buttons to position the cursor when entering data on the screen.

7. When you finish changing settings on a menu, press the pause/cancel button to exit the menu.

Parent topic: Using the Control Panel Menus

Paper Menu Settings

Settings on the Paper menu let you customize various adjustments for up to 10 different types of paper.

Caution: Follow the instructions in the topic links below the table to use these menu settings correctly.

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Setting Options Description

Load/Remove Paper Remove Paper Displays instructions for removing

paper.

Roll Paper Displays instructions for loading paper.

Select Paper Type 1 to 10 (Paper Settings Lists the names of user-defined paper

Number) types.

RIP Settings Specifies using the software RIP

settings instead of the printer settings.

Custom Paper Setting — See the next table.

Print Paper List — Press the OK button to print a list of

custom paper settings.

Custom Paper Setting options

Options Description

Select Reference Paper Select the type of paper that is closest to the paper you are

using:

Photo Paper

Matte Paper

Plain Paper

Others

No Paper Selected

Platen Gap Select Standard for most media. Select Narrow if head

alignment does not completely align the print head. Select

Wide or Wider if printouts are smeared.

Detect Paper Thickness Prints patterns that you can use to determine the thickness

of the current paper. Lets you select the pattern number with the least misalignment.

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Options Description

Paper Feed Adjust Use this setting if you are unable to resolve banding issues

even after head cleaning and alignment. Select one of the following:

Pattern: prints an adjustment pattern that you can measure and then enter the measured distance.

Value: lets you choose an adjustment between –0.70 and +0.70%. Select a higher value to reduce dark bands, or a

lower value to reduce white bands.

Paper Suction Set from –4 to 0 to increase the gap between the print head

and thin or soft paper. If print quality is reduced or media does not feed correctly, you may need to lower the suction.

Roll Paper Tension Select High or Extra High if paper wrinkles during printing.

Remove Skew Select On to enable paper skew reduction.

Setting Name Enter a name up to 22 characters for the custom paper

settings.

Restore Settings Select Yes to return all settings for the selected custom

paper to their default values.

Parent topic: Using the Control Panel Menus

Related tasks

Loading Media Saving Sets of Media Settings Adjusting the Media Feed

Maintenance Menu Settings

The Maintenance menu lets you run nozzle checks, cleaning cycles, and other maintenance operations. You can access the menu directly by pressing the maintenance button.

Caution: Follow the instructions in the topic links below the table to use these menu settings correctly.

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Setting Options Description

Nozzle Check — Prints a nozzle check pattern that you

can visually inspect and then run head cleaning if necessary.

Head Cleaning Execute (Light) Lets you clean all or selected nozzles,

based on the nozzle check pattern.

All Nozzles Execute (Medium)

Select the lightest cleaning level first. If

Selected Nozzles Execute (Heavy)

nozzles are still clogged, select a heavier cleaning.

Head Alignment Manual(Uni-D) Select when print results are grainy or

out of focus:

Manual(Bi-D)

Manual(Uni-D): when printing in one

direction.

Manual(Bi-D): when printing in both directions. If head alignment with this setting does not correct the problem, select Manual(Uni-D).

Cutter Maintenance Adjust Cut Position Adjusts the cutter position in

increments of 0.039 inch (1 mm), from

Replace Cutter

–0.12 to 0.12 inch (–3 to 3 mm).

Replace Cutter: positions the cutter for replacement.

Head Maintenance Move Head Positions the print head for cleaning

using the head maintenance kit.

Waste Ink Counter — Lets you reset the waste ink counter if

you replace the waste ink bottle before being prompted by a message on the control panel.

Parent topic: Using the Control Panel Menus

Related tasks

Checking for Clogged Print Head Nozzles Cleaning the Print Head Aligning the Print Head Replacing the Cutter

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Performing Head Maintenance Replacing the Waste Ink Bottle

Setup Menu Settings

The Setup menu lets you configure and monitor the following aspects of your product:

• Printer setup

• Printer status

• Network setup

• Power settings

• General preferences

• Date and time settings

Caution: Follow the instructions in the topic links below the tables to use these menu settings correctly.

Printer Setup Settings

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Setting Options Description

Roll Paper Setup Auto Cut Automatically cuts the roll paper as each page

is printed.

Page Line Prints a cut line between pages if Auto Cut is

off.

Roll Paper Margin Sets the top and bottom margins for each

page.

Normal: top and bottom margins are 0.59 in. (15 mm), left and right margins are 0.12 in. (3 mm).

15mm: all margins are 0.59 in. (15 mm).

All other settings: left and right margins are

0.12 in. (3 mm), top and bottom as indicated.

Roll Paper Remaining Displays and records the amount of paper

remaining on a roll (after you enter the total roll length).

Remaining Alert Enter the length at which the printer will alert

you, from 4 to 50 ft (1 to 15 m).

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Setting Options Description

Advanced Settings Roll Paper Tension If paper wrinkles, select High or Extra High

(applies only if no custom roll paper tension is set).

Less Head Scuffing Prevents scuffing when printing on thick paper.

This temporarily changes the Platen Gap setting, unless it is already set to Wider.

Drying Time Per Page If ink blurs on the paper, set a time from 0.1 to

60 minutes.

Paper Size Check Automatically detects the edges of the paper.

Turn off this setting only if the printer displays a paper setting error when media is loaded correctly. Changed settings take effect when paper is reloaded.

Paper Skew Check Stops printing when skewed paper is detected.

Leave this setting On to avoid paper jams.

Print Nozzle Pattern Selects how often to print an automatic nozzle

check pattern (from 1 to 10 pages).

Periodical Cleaning Selects the strength (Light, Medium, or

Heavy) and frequency of automatic head

cleaning cycles. Even when Off , the printer automatically cleans the print head at set intervals to prevent clogging.

Cleaning Cycle Selects the frequency of automatic head

cleaning cycles (OFF or from 1 to 10 pages).

Restore Settings — Returns all printer settings to their default

values.

Printer Status Settings

Setting Options Description

Firmware Version xxxxxxx,x.xx,xxxx Displays the printer's firmware version.

Option Status — No options available.

Show total prints — Shows total media printed in feet2or m2.

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Setting Options Description

Print Status Sheet — Prints a sheet showing current printer

settings.

Network Setup Settings

Setting Options Description

IP Address Setting Auto Determines whether IP addresses are

obtained automatically through DHCP or

Panel

manually. Select Panel to enter an IP address, subnet mask, and default gateway address.

Print Status Sheet — Prints the current network status and settings.

Restore Settings Yes Restores all network settings to their defaults.

Power Settings

Setting Options Description

Sleep Mode 5 to 240 minutes Selects the interval before the printer enters

sleep mode.

Power Off Timer Off Selects the interval before the printer turns off

automatically when it is idle. Default is 8

1 to 24 hours

hours.

Restore Settings Yes Restores all Power settings to their defaults.

Preferences Settings

Setting Options Description

Language Various languages Selects the language used on the control

panel display.

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Setting Options Description

Unit: Length m Selects the unit of length used on the control

panel display and when printing test patterns.

ft/in

Alert Lamp Setting On Enables the alert light when an error occurs.

Off

Administrator Menu Settings

Setting Options Description

Date And Time MM/DD/YY HH:MM Sets the printer's built-in clock. The time and

date are used in logs and status sheets.

Time Zone — Enter the difference between your time zone

and GMT. The time zone is used in email notifications sent by the Remote Manager utility.

Restore All Settings Yes Restores all Setup menu settings to their

defaults (except Date and Time, Language,

and Unit: Length).

Parent topic: Using the Control Panel Menus

Related references

Printable Area and Media Size Checking

Related tasks

Saving Sets of Media Settings Cutting Media Checking for Clogged Print Head Nozzles Cleaning the Print Head

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Maintenance

See the instructions in these sections to maintain your printer for optimum results.

Maintenance Precautions Cleaning the Product Stirring High Density Black Ink Replacing the Ink and Chip Unit Print Head Maintenance Replacing the Waste Ink Bottle Replacing the Cutter

Maintenance Precautions

Follow these precautions as you maintain your product:

• Remove loaded media from the product before performing any maintenance tasks.

• Touch a metal object to discharge any static electricity before performing any maintenance tasks.

• Store ink packs, waste ink, and ink cleaner out of the reach of children.

• Wear protective eyewear, gloves, and a mask when performing maintenance tasks.

• After performing maintenance, wash your hands thoroughly.

• Do not use anything other than the cleaning pads to maintain your product or you may damage its

print head.

• Always use fresh cleaning pads.

Warning: If ink, waste ink, or ink cleaner contact your skin, or get into your eyes or mouth, immediately do the following:

• Thoroughly wash the ink, waste ink, or ink cleaner from your skin with soapy water. If your skin

becomes irritated or discolored, contact a doctor.

• Immediately rinse the ink, waste ink, or ink cleaner from your eyes with water to avoid bloodshot eyes

or mild inflammation. If you experience eye problems, contact a doctor.

• If ink, waste ink, or ink cleaner gets in your mouth, contact a doctor immediately.

• If you swallow ink, waste ink, or ink cleaner, do not induce vomiting and contact a doctor immediately.

Inducing vomiting may cause material to get in your windpipe and cause injury.

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Caution: Waste ink is classified as industrial waste. Dispose of waste ink according to your local laws and regulations such as entrusting it to an industrial waste disposal company. When handing over the waste ink to the industrial waste disposal company, make sure you include the Safety Data Sheet (SDS) found on Epson's support website.

Parent topic: Maintenance

Related tasks

Removing Media Performing Head Maintenance

Cleaning the Product

Clean your product periodically, and if you notice it is dirty on the inside or outside.

Caution: If dust or other particles remain on the platen inside the product, the print head nozzles may clog or the print head may be damaged.

1. Remove any paper from the product.

2. Turn off the product and disconnect the power cable from the electrical outlet.

3. Use a soft, clean cloth to carefully remove any dust or dirt from the exterior of the product.

4. To remove stubborn dirt, dampen the cloth with mild detergent, wipe the surface, and wipe it dry with a clean dry cloth.

Caution: Do not use a hard brush, benzene, alcohol, or paint thinner to clean the product or you may damage it.

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5. Open the printer cover and use a soft, clean cloth to carefully clean platen area (a) as shown here. Wipe from the inside of the printer toward the outside to avoid spreading dirt.

Caution: As you clean, do not touch the ink tubes, rollers, or platen area (b) shown here to avoid staining future prints. If necessary, clean area (a) using a cloth dampened with mild detergent and wipe dry with a soft cloth.

6. If any paper dust accumulates in the platen holes, gently remove it using a pointed object.

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7. Close the printer cover.

8. Plug in and turn on the product, then load roll paper.

9. To clean the pressure rollers, press the cut/feed media button, then hold down the down arrow button to feed paper over the rollers.

10. Cut the media after feeding.

Parent topic: Maintenance

Related references

Maintenance Precautions

Related tasks

Removing Media Cutting Media

Stirring High Density Black Ink

To prevent sedimentation and incorrect colors in your printed media, stir the High Density Black ink in the ink tank once a week.

1. Open the ink inlet cover for the High Density Black ink shown here.

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2. Grasp the loop at the top of the ink inlet cap and slowly remove the ink inlet cap.

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3. Move the stirring stick up and down 15 times. Insert the stick completely into the ink tank and raise the stick up to the top each time.

Caution: Move the stick slowly and steadily, or ink may splatter.

4. Insert the stirring stick into the ink tank and replace the ink inlet cap

Caution: Press the ink inlet cap down firmly. If the slider comes into contact with the ink inlet cap when pulling it out, the cap could get damaged.

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5. Close the ink inlet cover.

Parent topic: Maintenance

Related references

Maintenance Precautions

Replacing the Ink and Chip Unit

See these sections to replace the ink chip unit in your product.

About Ink and Chip Unit Replacement Ink and Chip Unit Precautions Replacing the Chip Unit and Refilling Ink

Parent topic: Maintenance

Related references

Consumables and Replacement Parts

About Ink and Chip Unit Replacement

When the message Check Ink Levels is displayed on the control panel screen, you need to refill the ink and replace the chip unit soon. Obtain an ink pack of the appropriate color as soon as possible.

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You will be unable to print if a chip unit needs to be replaced. If the Check Ink Levels message is displayed during a print job, the print job pauses while you refill the ink and replace the chip unit. You can use the same procedure to refill the ink and replace chip units for all colors.

Note: When the message Refill Ink Tank is displayed on the control panel screen and the remaining ink level is greater than 2.8 in. (70 mm) from the base of the ink tank, it is time to replace the ink tank. The ink tank must be replaced because fine dirt, dust, and other foreign material causes the ink tank’s filter to malfunction. The ink tank replacement interval depends on the usage environment and conditions. Contact Epson Support for information on replacing components.

Note: This printer has a remaining ink warning system. This system does not directly detect the amount of ink remaining in the ink tank. Instead, the amount of ink remaining is estimated based on the ink usage conditions and displayed as a message. The accuracy of this system depends on consistent and proper ink refills.

If the procedure for refilling the ink and replacing the chip unit is not followed correctly, the remaining ink warning system may not function properly. To prevent this, replace the chip unit and refill the ink as soon as possible once the remaining ink level falls below 2.8 in. (70 mm) from the base of the ink tank.

Parent topic: Replacing the Ink and Chip Unit

Related tasks

Replacing the Chip Unit and Refilling Ink

Ink and Chip Unit Precautions

Follow these precautions as you refill the ink in your product:

• Store ink packs in a location out of the reach of children.

• Wear protective eyewear and gloves when refilling ink.

• Be sure to read the Safety Data Sheet (SDS) before using ink packs. You can download it from

epson.com/proimaging.

• Gently cut or tear off the ink pack spout seal. If you cut the ink pack spout seal too quickly, ink may

splatter.

• Do not squeeze open ink packs. Ink may spill.

• Gently tilt the ink pack when pouring ink into the ink tank.

• Do not place anything on the ink tank or subject it to strong impacts, or the ink tank could detach.

• Epson recommends the use of genuine Epson ink packs.

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• Epson cannot guarantee the quality or reliability of non-genuine ink. The use of non-genuine ink may

cause damage that is not covered by Epson's warranties, and under certain circumstances, may cause erratic printer behavior.

• Information about non-genuine chip unit status may not be displayed, and use of non-genuine ink is

recorded for possible use in service support.

Warning: Should ink contact your skin or enter your eyes or mouth, immediately take the following actions:

• If fluid contacts your skin, immediately wash it off using large volumes of soapy water. Consult a

physician if the skin appears irritated or discolored.

• If fluid enters your eyes, rinse them immediately with water. Failure to observe this precaution could

result in bloodshot eyes or mild inflammation. If problems persist, consult with a physician.

• If swallowed, do not induce vomiting and consult with a physician immediately. Inducing vomiting may

cause material to get in your windpipe and cause injury.

Parent topic: Replacing the Ink and Chip Unit

Replacing the Chip Unit and Refilling Ink

Follow the steps here to replace the chip unit and refill the ink in your product.

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1. When the message Check Ink Levels appears on the control panel screen, use the scale on the ink pack to check how much ink is left in the ink tank.

If the remaining ink level is greater than 2.8 in. (70 mm) from the base of the ink tank, continue to use the printer until the remaining ink level is 2.8 in. (70 mm) from the base of the ink tank so that you can use all the ink in a new ink pack to refill the ink tank.

If the remaining ink level is 2.8 inches (70 mm) or less, go to the next step.

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2. Open the ink cover.

3. Insert a finger into the groove on the top of the slider and pull it straight out.

Caution: Do not tilt the slider. If you drop the chip unit, it may break.

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4. Remove the chip unit from the slider.

5. Confirm that the label color on the slider matches the label on the new ink pack. Then attach the chip unit supplied with the new ink pack to the slider.

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6. Hold the slider level and insert it. Then close the ink tank cover.

Caution: Do not push the slider in with too much force. Failure to observe this precaution could damage the printer.

7. Shake the new ink pack horizontally approximately 2 inches (5 cm) left and right for 5 seconds (approximately 15 times).

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8. Open the slider ink inlet cover.

9. Do the following:

• For all ink colors except High Density Black ink, remove the ink inlet cap from the ink tank.

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• For High Density Black ink, remove the ink inlet cap and stirring stick, then hook the stirring stick

to the ink tank.

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Rest the stirring stick on the tab at the edge of the tank as shown.

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10. Cut or tear off the ink pack spout seal.

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11. Insert the spout of the ink pack into the groove and slowly tilt it to pour the ink.

Note: Be sure to completely empty the ink pack into the tank. Do not use an ink pack to refill multiple ink tanks. This can prevent the proper display of messages from the remaining ink warning system.

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12. Do the following:

• For all ink colors except High Density Black ink, replace the ink inlet cap.

• For the High Density Black ink, lift up the stirring stick, guide it into the ink tank, and replace the ink

inlet cap as shown.

Caution: Press the ink inlet cap down firmly. If the slider comes into contact with the ink inlet cap when pulling it out, the cap could get damaged.

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13. Close the slider ink inlet cover.

Parent topic: Replacing the Ink and Chip Unit

Related concepts

About Ink and Chip Unit Replacement

Related references

Ink and Chip Unit Precautions Consumables and Replacement Parts

Print Head Maintenance

Print head maintenance ensures the best print quality.

Perform the following maintenance as necessary:

• Nozzle Check: Check for clogged nozzles before each print job or if you have not used the printer for

an extended period of time. Inspect the printed check pattern and clean the print head if you notice faint or missing areas.

• Head Cleaning: Clean the print head if you notice faint areas or gaps in the printed result.

• Head Alignment: Align the print head if your printouts are grainy or out of focus.

Checking for Clogged Print Head Nozzles Cleaning the Print Head

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Aligning the Print Head Performing Head Maintenance

Parent topic: Maintenance

Checking for Clogged Print Head Nozzles

To maintain optimum print quality, perform a nozzle check before printing. This lets you visually inspect the printed check pattern and clean the nozzles, if necessary. There are two ways to check the nozzles:

• Set up the product to automatically print a check pattern before each print job. You can select how

often the product performs a nozzle check in the Setup menu.

• Manually run a nozzle check from the product control panel, as described here.

1. Load roll paper and select the matching paper type on the product control panel.

2. Press the maintenance button.

You see the Maintenance menu on the product control panel screen.

3. Select Nozzle Check and press the OK button.

You see a confirmation message.

4. Press the OK button.

The product prints a nozzle check pattern.

5. Check the printed pattern to see if there are gaps in the lines.

Nozzles are clean

Nozzles need cleaning

6. If there are no gaps, the print head is clean and you can continue printing.

If there are gaps or the pattern is faint, clean the print head.

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Parent topic: Print Head Maintenance

Related references

Setup Menu Settings Maintenance Menu Settings

Related tasks

Loading Media Viewing and Changing Media Settings Cleaning the Print Head

Cleaning the Print Head

If printouts are faint or have gaps, you should clean the print head to clear the clogged nozzles. Clean the print head only if print quality declines or image colors are incorrect.

Note: You can also set up the product to automatically clean the print head at selected intervals using the Periodical Cleaning and Cleaning Cycle settings in the Setup menu.

You can select from three levels of head cleaning:

• Light: Use this cleaning level first.

• Medium: Use this cleaning level if you cannot clear the clogged nozzles after cleaning with the light

level.

• Heavy: Use this cleaning level if you cannot clear the clogged nozzles after cleaning with the medium

level.

1. Press the maintenance button on the control panel.

You see the Maintenance menu.

2. Press the up or down arrow button to select Head Cleaning and press the OK button.

3. Press the up or down arrow button to choose one of the following cleaning options:

• All Nozzles: Select this option when you see faint printing or gaps in all rows of nozzles in the

check pattern. Go to step 5.

• Selected Nozzles: Select this option when you see faint printing or gaps in only certain rows of

nozzles in the check pattern. You can select to clean multiple nozzle rows, if necessary.

4. To select the nozzle rows for cleaning, press the up or down arrow button to highlight the row number and press the OK button. Repeat for each row you want to clean. When you finish, select

Proceed and press the OK button.

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5. Press the up or down arrow button to select the cleaning level and press the OK button.

Print head cleaning starts. When it is complete, the menu closes.

6. Print a nozzle check pattern or check your printout to confirm that the nozzles are cleared.

Parent topic: Print Head Maintenance

Related references

Setup Menu Settings

Related tasks

Checking for Clogged Print Head Nozzles

Aligning the Print Head

If your printouts are grainy or blurry, you need to align the print head. The thickness of your print media determines the alignment options you select. You can store separate alignment values for each type of media you use for quick selection.

Before aligning the print head, make sure you have correctly loaded the media you plan to print on. Also check that the print head nozzles are not clogged.

1. On the product control panel, press the left or right arrow button to select the tab and press the OK button.

The Maintenance menu appears.

2. Press the up or down arrow button to select Head Alignment and press the OK button.

3. Press the up or down arrow button to select one of these adjustment methods and press the OK button:

• If you are printing bidirectionally on your media, select the Manual(Bi-D) setting. If the print quality

has not improved, repeat the steps here and select the Manual(Uni-D) setting.

• If you are printing unidirectionally on your media, select the Manual(Uni-D) setting.

Your product prints an alignment test pattern.

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4. Examine the alignment test pattern to select the pattern number with the least visible white lines, as in pattern 3 shown here.

5. If the product control panel displays C1, press the up or down arrow button to select the number of the best pattern in C1 and press the OK button. Repeat this step for all the color patterns.

After you select the final color pattern number, the control panel returns to its ready status.

Parent topic: Print Head Maintenance

Related references

Maintenance Menu Settings

Related tasks

Loading Media Checking for Clogged Print Head Nozzles

Performing Head Maintenance

If ink smears onto your printed media even after cleaning the print head, you should perform head maintenance to clean inside the product near the print head.

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Use the head maintenance kit that came with your product to perform head maintenance.

1. Remove any paper loaded in the product.

2. Press the left or right arrow on the product control panel to highlight the tab and press the OK button.

You see the Maintenance menu on the product control panel screen.

3. Select Head Maintenance and press the OK button.

You see a message asking you to prepare the head maintenance kit.

4. Press the OK button.

The product moves the print head out of the way.

5. Peel the backing off of the pads in the head maintenance kit.

6. Open the printer cover.

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7. Place the pads on the platen on both sides of the print head (a).

Caution: Make sure the pads do not cover the ink absorbing areas (b) on the platen so the pads do not stick to them. Do not move the print head by hand; this can damage your product.

8. Press the edge of each pad against the rollers as shown.

Note: Make sure there are no gaps between the pads and the rollers or head maintenance will not be performed properly.

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9. Rub the areas shown here to secure the pads to the platen.

Caution: Do not press too hard on the pad or you could damage the platen.

10. Close the printer cover.

Note: Do not open the printer cover during head maintenance or the procedure will stop.

11. Press the OK button.

The head maintenance procedure begins.

12. Follow the instructions on the product control panel screen to open the printer cover and carefully remove the pads when head maintenance finishes.

Note: Do not reuse the pads.

13. Close the printer cover and press the OK button to clean the print head.

Parent topic: Print Head Maintenance

Related references

Maintenance Precautions

Related tasks

Removing Media

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Replacing the Waste Ink Bottle

When you see one of these messages on the product control panel screen, you need to replace the waste ink bottle:

• Prepare empty waste ink bottle

• Replace waste ink bottle and press OK

Wait until the product is not printing or cleaning the print head before replacing the waste ink bottle.

Caution: Replacing the waste ink bottle during printing or cleaning could cause waste ink to leak. When replacing the waste ink bottle, always wear the gloves included in the maintenance kit. Leave the waste ink in the bottle for disposal and do not transfer it to another container.

1. Raise the stopper on the waste ink bottle.

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2. Lift up the waste ink bottle and remove it from the holder as shown here.

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3. Put the inner seal and cap on the used waste ink bottle.

4. Insert the waste ink tube into the new waste ink bottle and place the bottle in the holder.

Note: Be sure the waste ink tube is inserted in the waste ink bottle or waste ink could spill onto your product.

5. Lower the stopper onto the waste ink bottle and make sure it firmly seals to the mouth of the bottle.

Note: If the stopper does not firmly seal, waste ink could spill onto your product.

6. Press the OK button on the product control panel.

7. Press the OK button again to reset the waste ink counter.

Note: If you replaced the waste ink bottle before the replacement message appeared on the control panel, press the maintenance button and select Waste Ink Counter to clear the waste ink counter.

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Parent topic: Maintenance

Related references

Maintenance Precautions Maintenance Menu Settings

Replacing the Cutter

If the cutter stops cutting paper cleanly, it is time to replace the cutter.

Make sure you have a Phillips-head screwdriver before you begin.

1. Remove any paper loaded in the product.

2. Press the left or right arrow on the product control panel to highlight the tab and press the OK button.

The Maintenance menu appears.

3. Press the up or down arrow button to select Cutter Maintenance and press the OK button.

4. Press the up or down arrow button to select Replace Cutter and press the OK button.

The cutter moves into replacement position.

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5. Using a Phillips-head screwdriver, loosen the screw holding the cutter in place and carefully pull the cutter straight out.

Warning: Keep the cutter out of the reach of children. The blade is sharp and can cause injury.

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6. Align the holes in the new cutter with the pins on the product. Then fully tighten the screw to secure the cutter.

Note: Tighten the cutter screw securely so the cutter does not shift position.

7. Press the OK button.

The cutter returns to its original position and the product is ready to print.

Parent topic: Maintenance

Related references

Consumables and Replacement Parts Maintenance Menu Settings

Related tasks

Cutting Media

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Removing Media

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Moving or Transporting the Product

When moving the product, see these sections to prepare and move the product, and set it back up after moving it.

If you need to transport the product a long distance, contact Epson support.

Prepare to Move the Product Setting Up the Product After Moving

Prepare to Move the Product

Do the following before moving the product:

1. Remove any loaded media.

2. Turn off the product.

3. Remove the waste ink bottle.

4. Remove all cables.

5. Release the locks on the product stand.

Caution: Roll the product for only a short distance over a level floor. Do not tilt the product more than 10° in any direction or the product may fall over.

Parent topic: Moving or Transporting the Product

Related tasks

Removing Media Replacing the Waste Ink Bottle

Setting Up the Product After Moving

Follow these steps to set up the product after moving it.

1. Verify that the location is suitable for installation.

2. Install the waste ink bottle.

3. Connect the power cable to an electrical outlet and turn on the printer.

4. Load media in the product.

5. Perform a nozzle check and confirm that there are no clogged nozzles.

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6. Align the print head and check the print quality.

Parent topic: Moving or Transporting the Product

Related tasks

Replacing the Waste Ink Bottle Loading Media Checking for Clogged Print Head Nozzles Cleaning the Print Head

Page 84

Solving Problems

Check these sections for solutions to problems you may have using your product.

Product Status Messages Solving Printer Problems Solving Printing Problems Solving Print Quality Problems Where to Get Help

Product Status Messages

You can often diagnose problems with your product by checking the messages or icons on its LCD screen.

Error Messages

LCD screen message Solution

Prepare empty waste ink The waste ink bottle is almost full. Make sure you have a replacement waste bottle. ink bottle handy.

Chip Unit Error Remove and reinstall the chip unit. If the error recurs, replace the chip unit

with a new one.

Chip unit not recognized. Reattach or Condensation may have formed inside the ink tank. Make sure the ink is at replace. room temperature for at least four hours.

Chip Unit Error Use only chip units from genuine Epson ink packs specified for this product.

Chip unit not recognized. Refill after matching ink pack with label?

Check Ink Levels The chip unit is nearing the end of its service life. Make sure you have a

replacement ink pack in the correct color handy.

Check the remaining ink in the ink tank using the scale on the ink pack and, if necessary, refill the ink.

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LCD screen message Solution

Command Error

Press the pause/cancel button and select Job Cancel. Make sure the installed RIP software is compatible with the product.

Check print settings on RIP.

F/W Install Error Turn off the product, wait a few minutes, and turn it on again. Then reinstall

the firmware again.

Firmware update failed.

If this message persists, contact Epson for support.

Restart the printer.

Paper Cut Error Press the OK button, pull out the paper, and cut the media using scissors or

a third-party cutting tool.

Remove uncut paper.

Paper Size Error Press the OK button and remove the currently loaded media. Be sure the

media is at least 10 inches (254 mm) wide.

Loaded paper is not supported size. If this message appears even when the media is the correct width, turn off

the Paper Size Check setting and try printing again.

Maintenance Request The product part indicated is nearing or at the end of its service life. Contact

Epson for support and provide them with the service code shown on the LCD

Replace Part

screen.

Soon/Replace Part Now

You must replace the part before printing again. If you continue to print, a call

XXXXXXXXXX

for service occurs.

Call For Service A call for service occurs when:

XXX Error XXX • The power cable is not connected securely

Power off and then on. If • An error occurs that cannot be cleared this doesn't work, note

When a call for service has occurred, the printer automatically stops printing.

the code and call for

Turn off the printer, disconnect the power cable from both the outlet and the

service.

printer, and then reconnect them. Turn the printer on and off several times. If the same call for service is displayed on the LCD screen, contact Epson for support and provide them with the service code shown on the LCD screen.

Status Icons

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Icons Description

Waste ink bottle status The waste ink bottle status is indicated as follows:

The height of the indicator corresponds to the remaining capacity.

The waste ink bottle is almost full. Make sure you have a new waste ink

bottle ready.

The waste ink bottle is full. Replace the waste ink bottle with a new

one.

Chip unit status The chip unit status (1) is indicated as follows (2: color of affected ink):

Ready to print.

Check the ink level in the ink tank, and replace the chip unit and refill

the ink. The icon flashes when the ink tank is close to being empty.

Check the message on the LCD screen.

An error has occurred. Check the message on the screen, and clear

the error.

The chip unit is incompatible or could not be recognized by the product, or the slider is unlocked. Check the slider and replace the chip unit, if necessary.

Parent topic: Solving Problems

Page 87

Related references

Setup Menu Settings Where to Get Help

Related tasks

Replacing the Waste Ink Bottle Replacing the Chip Unit and Refilling Ink Cutting Media